User Manual
DKSX440
DKSX880
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User Manual
DKSX440
DKSX880
U
LI ST ED
1F61
I.T.E.
C
U S
L
Copyright ©2003 Raritan Computer, Inc.
KSX-0A-E
August 2003
255-80-5020
Raritan Computer Inc.
400 Cottontail Lane
Somerset, NJ 08873
USA
Raritan Computer Europe, B.V.
Eglantierbaan 16
Raritan Computer Japan, Inc.
Kuga Building 7F
Raritan Computer Taiwan, Inc
5F, 121, Lane 235,
2908 LV Capelle aan den IJssel
The Netherlands
11-6, Kuramae 4-chome
Taitoo-ku, Tokyo 111-0051, Japan
Tel. 81-3-5833-6360
Pao-Chiao Rd., Hsin Tien
Taipei Hsien, Taiwan, ROC
Tel. 886-2-8919-1333
Tel. 1-732-764-8886
Fax. 1-732-764-8887
Tel. 31-10-284-4040
Fax. 31-10-284-4049
Fax. 81-3-5833-6336
Fax. 886-2-8919-1338
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FCC Information
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15
of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a
commercial installation. This equipment generates, uses, and can radiate radio frequency energy and if not installed
and used in accordance with the instructions, may cause harmful interference to radio communications. Operation of
this equipment in a residential environment may cause harmful interference.
Trademark Information
Product names mentioned in this document are trademarks or registered trademarks of their respective companies.
Dominion, IP-Reach, Paragon, MasterConsole MX4, MasterConsole II, MasterConsole, and their respective logos
are trademarks or registered trademarks of Raritan Computer, Inc. PS/2, RS/6000, and PC/AT are registered
trademarks of International Business Machines Corporation. Sun is a registered trademark of Sun Microsystems.
Microsoft and Windows are registered trademarks of Microsoft Corporation. All other marks are the property of
their respective owners.
Japanese Approvals
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TABLE OF CONTENTS
i
Table of Contents
CHAPTER 1: INTRODUCTION ...........................................................................1
DOMINION KSX OVERVIEW........................................................................................................................1
PRODUCT PHOTOS....................................................................................................................................2
PRODUCT FEATURES.................................................................................................................................3
TERMINOLOGY ..........................................................................................................................................4
PACKAGE CONTENTS.................................................................................................................................5
CHAPTER 2: INSTALLATION ............................................................................7
CONFIGURING TARGET KVM SERVERS ......................................................................................................7
Server Video Resolution...................................................................................................................7
Desktop Background........................................................................................................................7
Windows XP / Windows 2003 Settings ............................................................................................7
Windows 2000 / ME Settings ...........................................................................................................8
Windows 95 / 98 / NT Settings.........................................................................................................8
Linux Settings...................................................................................................................................8
Sun Solaris Settings .........................................................................................................................8
Apple Macintosh Settings.................................................................................................................9
CONFIGURING TARGET SERIAL DEVICES ....................................................................................................9
CONFIGURING NETWORK FIREWALL SETTINGS ...........................................................................................9
PHYSICAL CONNECTIONS.........................................................................................................................10
INITIAL CONFIGURATION...........................................................................................................................13
CONNECT TO DOMINION KSX REMOTELY.................................................................................................16
Launch Raritan Remote Client (RRC)............................................................................................16
Establish a Connection...................................................................................................................17
CHAPTER 3: RARITAN REMOTE CLIENT ..........................................................19
INVOKING RARITAN REMOTE CLIENT (RRC) VIA WEB BROWSER ...............................................................19
Security Settings.............................................................................................................................19
Launching Raritan Remote Client ..................................................................................................19
Removing RRC From Browser Cache ...........................................................................................20
OPTIONAL: INSTALLING RARITAN REMOTE CLIENT SOFTWARE...................................................................21
RRC WINDOW LAYOUT ...........................................................................................................................21
RRC NAVIGATOR....................................................................................................................................22
Navigator Options...........................................................................................................................23
Creating New Profiles.....................................................................................................................23
Establishing a New Connection......................................................................................................25
Closing a Remote Connection........................................................................................................25
RRC TOOLBAR AND SHORTCUTS.............................................................................................................26
RRC STATUS BAR ..................................................................................................................................27
REMOTE DESKTOP: KVM CONSOLE CONTROL .........................................................................................28
Single Mouse Mode / Dual Mouse Mode .......................................................................................30
Full Screen Mode ...........................................................................................................................30
Keyboard Macros ...........................................................................................................................31
Connection and Video Properties...................................................................................................34
Color Calibration.............................................................................................................................36
REMOTE DESKTOP: SERIAL CONTROL......................................................................................................37
Remote Connection........................................................................................................................37
Changing Serial Settings................................................................................................................38
Viewing Serial Console History ......................................................................................................38
Serial Console Logging ..................................................................................................................39
Cutting and Pasting Serial Data .....................................................................................................39
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ii
TABLE OF CONTENTS
REMOTE DESKTOP: POWER CONTROL .....................................................................................................40
Remote Connection........................................................................................................................40
REMOTE DOMINION KSX DEVICE ADMINISTRATION...................................................................................43
Configuration Menus ......................................................................................................................43
Firmware Upgrade..........................................................................................................................43
Device Restart................................................................................................................................43
Device Configuration Backup and Restore ....................................................................................43
Log Files.........................................................................................................................................43
CHAPTER 4: ADMINISTRATIVE FUNCTIONS......................................................45
ACCESSING THE ADMINISTRATIVE FUNCTIONS ..........................................................................................45
Local Admin Console......................................................................................................................45
Remote Admin Console .................................................................................................................46
NAVIGATING THE ADMINISTRATIVE MENUS................................................................................................46
NETWORK CONFIGURATION .....................................................................................................................47
PATH CONFIGURATION ............................................................................................................................48
SECURITY CONFIGURATION......................................................................................................................48
PERFORMANCE SETTINGS .......................................................................................................................50
RADIUS CONFIGURATION.......................................................................................................................51
TIME AND DATE.......................................................................................................................................54
KEY CONFIGURATION ..............................................................................................................................54
ADMINISTER USER ACCOUNTS.................................................................................................................55
Add New Users...............................................................................................................................55
Change User Profile .......................................................................................................................57
Delete Users...................................................................................................................................57
Log Off Users .................................................................................................................................57
VIEW DOMINION KSX STATUS .................................................................................................................58
RESTART OR SHUTDOWN THE DOMINION KSX..........................................................................................58
DIAGNOSTICS..........................................................................................................................................58
APPENDIX A: SPECIFICATIONS ......................................................................59
REMOTE CONNECTION.............................................................................................................................59
RARITAN REMOTE CLIENT (RRC) SOFTWARE...........................................................................................59
KVM INPUT.............................................................................................................................................59
APPENDIX B: SERIAL PORT PIN-OUT DIAGRAMS..............................................61
DOMINION KSX RJ45 SERIAL PIN-OUT....................................................................................................61
SCSDB25F NULLING SERIAL ADAPTER PIN-OUT.....................................................................................61
SCSDB25M NULLING SERIAL ADAPTER PIN-OUT ....................................................................................61
SCSDB9F NULLING SERIAL ADAPTER PIN-OUT.......................................................................................62
SCSDB9M NULLING SERIAL ADAPTER PIN-OUT ......................................................................................62
CUSTOM, NULLING RJ45 CABLE..............................................................................................................63
CRLVR-15 CUSTOM ROLLOVER CABLE FOR MOST SUN / CISCO RJ45 SERIAL PORTS..............................63
APPENDIX C: RADIUS SERVER SETTINGS .....................................................65
RADIUS AUTHENTICATION PRIORITY AND FLOWCHART ............................................................................65
CONTROLLING DOMINION KSX USER PERMISSIONS VIA RADIUS FILTER-ID ...........................................65
CONTROLLING DOMINION KSX USER PERMISSIONS VIA RADIUS FILTER-ID ...........................................66
RADIUS ATTRIBUTES GENERATED BY DOMINION KSX.............................................................................67
RADIUS ACCESS CHALLENGE ................................................................................................................68
APPENDIX D: SNMP FEATURES....................................................................69
APPENDIX E: FREQUENTLY ASKED QUESTIONS ...............................................71
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TABLE OF CONTENTS
iii
APPENDIX F: TROUBLESHOOTING..................................................................73
PROBLEMS AND SUGGESTED SOLUTIONS .................................................................................................73
EVENT LOG FILE AND ON-SCREEN ERROR CODES....................................................................................77
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Important Information
Login
•
The default Dominion KSX login user name is <admin>, with the password <raritan>. This user has
administrative privileges.
•
•
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Passwords are case sensitive and must be entered in the exact case combination in which they were created.
The default password <raritan> must be entered entirely in lowercase letters.
To ensure security, change the default password as soon as possible.
Default IP Address
Dominion KSX ships with the default IP address of 192.168.0.192.
•
Firmware
This manual applies to Dominion KSX Firmware v3.10 and above.
•
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CHAPTER 1: INTRODUCTION
1
Chapter 1: Introduction
Dominion KSX Overview
Congratulations on your purchase of Dominion KSX, the complete solution for remote office administration.
Dominion KSX is the first hardware based, integrated solution to provide remote KVM access, serial device
management and power control in a single unit. With Dominion KSX, administrators may troubleshoot and control
remote office server closets as if physically present at the branch office. Unlike remote control software solutions,
Dominion KSX provides:
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One consolidated view of all IT equipment deployed at branch office locations
A single, platform-independent solution offering centralized, integrated and secure control
Network independent access via built-in modem for emergency access even when the network is down
BIOS-level control of KVM equipment and console level control of serial devices
Raritan's Dominion KSX is designed specifically to make the management of your IT infrastructure at branch
locations easier, faster and more cost-effective. This innovative device combines secure console level access and
cold start power control of everything in your server closets. This means from anywhere you access the Web, you
can directly access, troubleshoot and even reboot all of your remote equipment including:
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•
•
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•
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•
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•
•
Domain Servers
File/Print Servers
Headless Servers
Network Appliances
Serial IT Equipment
Switches
Routers
Firewalls
Security Interfaces
Application Servers
Load Balancers
Environmental Control
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2
DOMINION KSX USER MANUAL
Product Photos
Dominion KSX Stacked View
Dominion KSX Rear View
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CHAPTER 1: INTRODUCTION
3
Product Features
Access
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•
•
•
•
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Remote access via the Internet, LAN/WAN, or dial-up modem
Single integrated solution for remote serial console and KVM console access
Web browser accessible
Integrated, graphical remote power control interface
Integrated modem allows remote office devices to be accessible even if network is unavailable
Remote access to 4 or 8 KVM ports
Remote access to 4 or 8 serial console ports
Performance
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•
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Superior compression algorithm for exceptional performance over low-bandwidth connections
No impact on target server performance
Automatic sensing of video resolution for optimum display
High-performance mouse tracking and synchronization
Security
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SSL 128-bit RSA public key, 128-bit RC4 private key encryption
Single, configurable TCP port for firewall protection
Supports RADIUS authentication protocol
Customizable user profiles
Administration
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Remote Administration via Web Browser interface
SNMP Support
Firmware upgradeable over Ethernet
Simplified installation and user interface
Local user console for direct analog access to KVM devices
Extensive downloadable user event log
DHCP or fixed IP addressing
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4
DOMINION KSX USER MANUAL
Terminology
This manual makes use of the following terms to indicate components of a typical Dominion KSX configuration.
While reading the manual, please refer to the diagram below for clarification when necessary.
Target KVM Servers
Servers with graphical video cards and user interfaces (e.g., Windows, Linux,
Solaris, etc.) to be accessed remotely via Dominion KSX.
Target Serial Devices
Remote PC
Serially-controlled (RS-232) devices to be accessed remotely via Dominion
KSX. For example, headless servers, routers, switches, CSU/DSU, etc.
A networked Windows-based computer used to access and control target
devices connected to Dominion KSX.
Local Access Console
An optional user console, consisting of a PS/2 keyboard, PS/2 mouse, and
multi-sync VGA monitor, directly attached to Dominion KSX to control
Target KVM Servers locally (not through the network).
Local Admin Console
A PS/2 keyboard and VGA monitor directly attached to Dominion KSX, used
for administration and setup. From this console, Dominion KSX
administration menus can be performed directly. Target KVM Servers and
Target Serial Devices cannot be viewed using this screen.
While Dominion KSX also allows remote administration via the network,
the local admin console provides the most convenient means to perform
initial setup.
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CHAPTER 1: INTRODUCTION
5
Package Contents
Dominion KSX ships as a fully configured stand-alone product in a standard 1U 19” rackmount chassis, along with
the following contents:
(1) Dominion KSX unit
(1) Dominion KSX Quick Installation
and Setup Guide
(1) Raritan User Manual CD-ROM
(1) Raritan Remote Client software
CD-ROM
(1) Raritan Remote Client software license
certificate for five named users
(1) Rackmount Kit
(1) AC Power Cord
(1) RJ11 telephone cord
(1) Cat5 Network cable
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6
DOMINION KSX USER MANUAL
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CHAPTER 2: INSTALLATION
7
Chapter 2: Installation
Configuring Target KVM Servers
Before installing Dominion KSX, you must first configure any target KVM servers that you wish to access via
Dominion KSX in order to ensure optimum performance, as outlined below. Note that the following configuration
requirements apply only to Target KVM Servers, not to the computers that you will be using to access Dominion
KSX remotely (see Chapter 1: Introduction, Terminology).
Server Video Resolution
Ensure that each Target KVM Server’s video resolution and refresh rate is supported by Dominion KSX, and the
signal is non-interlaced. Dominion KSX supports the following video resolutions:
Text Modes
640x480 @ 60Hz
640x480 @ 72Hz
640x480 @ 75Hz
640x480 @ 85Hz
800x600 @ 56Hz
800x600 @ 60Hz
800x600 @ 72Hz
800x600 @ 75Hz
800x600 @ 85Hz
1024x768 @ 60Hz
1024x768 @ 70Hz
1024x768 @ 75Hz
1024x768 @ 85Hz
1152x864 @ 60Hz
1152x864 @ 75Hz
1280x1024 @ 60Hz
Desktop Background
For optimal bandwidth efficiency and video performance, target servers running graphical user interfaces such as
Windows, Linux, X-Windows, Solaris, and KDE should be configured with desktop backgrounds set to a
predominantly solid, plain, light-colored graphic. The desktop background need not be completely solid; but desktop
backgrounds featuring photos or complex gradients should be avoided.
Windows XP / Windows 2003 Settings
On target servers running Microsoft Windows XP, disable the “Enhanced Pointer Precision” option, and set the
mouse motion speed exactly to the middle speed setting. These parameters are found in Control Panel → Mouse →
Mouse Pointers.
Note: For Target Servers running Windows NT, 2000, or XP, you may wish to create a username
that is to be used only for remote connections through Dominion KSX. This will enable you to
keep the Target Server’s slow mouse pointer motion/acceleration settings exclusive to the
Dominion KSX connection only, as other users may desire faster mouse speeds.
Note: Windows XP and 2000 login screens revert to pre-set mouse parameters that differ from
those suggested for optimal Dominion KSX performance. As a result, mouse sync will not be
optimal at these screens. If you are comfortable adjusting the registry on Windows target servers,
you can obtain better Dominion KSX mouse synchronization at login screens by using the
Windows registry editor to change the following settings: Default user mouse motion speed = 0;
mouse threshold 1= 0; mouse threshold 2 = 0.
Disable transition effects in Control Panel → Display → Appearance → Settings.
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8
DOMINION KSX USER MANUAL
Windows 2000 / ME Settings
On target servers running Microsoft Windows 2000 / ME, set the mouse pointer acceleration to “none” and the
mouse motion speed exactly to the middle speed setting. These parameters are found in Control Panel → Mouse.
Disable transition effects in Control Panel → Display → Effects.
Windows 95 / 98 / NT Settings
On target servers running Microsoft Windows 95 / 98 / NT, set the mouse motion speed to the slowest setting in
Control Panel → Mouse → Motion.
Disable window, menu, and list animation in Control Panel → Display → Effects.
Linux Settings
On target servers running Linux graphical interfaces, set the mouse acceleration to exactly 1 and set threshold to
exactly 1.
As mentioned above, please ensure that each target server running Linux is using a resolution supported by
Dominion KSX at a standard VESA resolution and refresh rate. Each Linux target server should also be set so the
blanking times are within +/- 40% of VESA standard values.
To check for these parameters:
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Go to the Xfree86 Configuration file XF86Config
Using a text editor, disable all non-Dominion KSX supported resolutions
Disable the virtual desktop feature, which is not supported by Dominion KSX
Check blanking times (+/- 40% of VESA standard).
Restart computer
Note: In many Linux graphical environments, the command <Ctrl+Alt+Plus> will change the
video resolution, scrolling through all available resolutions that remain enabled in the
XF86Config file.
Sun Solaris Settings
As mentioned, all target servers must be configured to one of the display resolutions supported by Dominion KSX,
as listed on page 6. The most popular supported resolutions for Sun machines are:
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•
•
•
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•
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1024x768@60Hz
1024x768@70Hz
1024x768@75Hz
1024x768@85Hz
1152x900@66Hz
1152x900@76Hz
1280x1024@60Hz
Target servers running the Solaris operating system must output VGA video (H-and-V sync, not composite sync).
To change your Sun video card output from composite sync to the non-default VGA output, first issue the Stop+A
command to drop to bootprom mode. Then, issue the command:
setenv output-device screen:r1024x768x70
to change the output resolution. Issue the “boot” command to reboot the server.
Alternatively, you may contact your Raritan representative to purchase a video output adapter. 13W3 Suns with
composite sync output require APSSUN II Raritan guardian for use with Dominion KSX. HD15 Suns with
composite sync output require 1396C Raritan converter to convert from HD15 to 13W3 and an APSSUN II Raritan
guardian converter to support composite sync. HD15 Suns with separate sync output require an APKMSUN Raritan
guardian for use with Dominion KSX.
On target servers running the Solaris operating system, set the mouse acceleration value to exactly 1 and threshold to
exactly 1.
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CHAPTER 2: INSTALLATION
9
This can be performed from the graphical user interface (as shown below), or with the command line “xset mouse a
t” where “a” is the acceleration and “t” is the threshold.
Apple Macintosh Settings
For target servers running an Apple Macintosh operating system, while no specific mouse setting is required, please
be aware that while using Dominion KSX to access and control your target server, you must set the Dominion KSX
client (Raritan Remote Client) to “single cursor” mode (see Chapter 3: Raritan Remote Client, Remote KVM
Console Control, Single Mouse Mode).
Dual cursor mode is not supported; the two mouse pointers will not appear in sync if you attempt to control a
Macintosh server via Dominion KSX in dual cursor mode.
Configuring Target Serial Devices
For each target serial device that you wish to connect to Dominion KSX for remote access, please:
•
Ensure that the serial terminal settings are set to a VT-100 emulation. Dominion KSX supports only standard
VT-100 emulation.
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Either change the serial communication parameters to 9600 baud N-8-1 (Dominion KSX default), or note the
communication parameters for later reference.
Configuring Network Firewall Settings
If you wish to access Dominion KSX through a network firewall, your firewall must allow communication on TCP
Port 5000. Alternatively, Dominion KSX can be configured to use a different TCP port of your own designation (see
Chapter 4: Administrative Functions, Network Configuration).
Optional: If you wish to take advantage of Dominion KSX's web-access capabilities, the firewall must also allow
inbound communication on TCP Port 443 – the standard TCP port for HTTPS communication. If you wish to take
advantage of Dominion KSX's automatic redirection of HTTP requests to HTTPS (i.e., so users may type the more
communication on TCP Port 80 – the standard TCP port for HTTP communication.
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DOMINION KSX USER MANUAL
Physical Connections
Back Panel of Dominion KSX
AC Power Line
Attach the included AC power cord to Dominion KSX and into an AC Power Outlet.
Network Port
Connect a standard Ethernet cable from the network port to an Ethernet switch, hub, or router.
Power Control Port (optional)
To employ Dominion KSX’s integrated power control graphical interface, connect a standard Cat5 Ethernet cable
from the port labeled “Power Control” to the equivalently labeled port found on a Raritan Remote Power Control
unit (p/n PCR8, PCS12, or PCS20).
Note: This port works only with Raritan brand Remote Power Control units. You may use similar
products from other vendors by connecting them as a standard serial device. However, note that
Dominion KSX does not present a graphical interface to other vendors’ power control products,
only a standard command-line interface; Dominion KSX’s graphical power control interface
applies only to Raritan brand Remote Power Control units.
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CHAPTER 2: INSTALLATION
11
Local Admin Console
Attach a PS/2 keyboard and multisync monitor to the indicated ports (see diagram above) in the back of Dominion
KSX. The local Admin Console is very useful during initial setup, and may be removed thereafter.
Telephone Line Port (optional)
Dominion KSX features an integrated modem for remote access even when the LAN/WAN is unavailable. Use the
included telephone cable to connect the port labeled “Tel Line” to an analog telephone jack.
Serial Input Ports
Connect RS-232 serially-controlled devices to Dominion KSX for the ability to remotely access terminal console
ports on devices such as headless servers, routers, switches, and network appliances. For each serial console port for
which you wish to provide remote access via Dominion KSX, connect the serial interface to Dominion KSX as
appropriate to the physical form factor of your serial console port:
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DB9 Serial Ports: Attach one end of a standard, straight-through Cat5 cable to an unoccupied RJ45 serial port
on the back of your Dominion KSX. Attach the other end of the Cat5 cable to a Raritan nulling serial adapter:
P/N ASCSDB9F for DB9 (M) serial ports; and P/N ASVSDB9M for DB9 (F) serial ports. Then, attach the
Raritan nulling serial adapter directly to your device’s serial console port.
DB25 Serial Ports: Attach one end of a standard, straight-through Cat5 cable to an unoccupied RJ45 serial port
on the back of your Dominion KSX. Attach the other end of the Cat5 cable to a Raritan nulling serial adapter:
P/N ASCSDB25F for DB25 (M) serial ports; and P/N ASVSDB25M for DB25 (F) serial ports. Then, attach the
Raritan nulling serial adapter directly to your device’s serial console port.
RJ45 Serial Ports (from Sun and Cisco): Most Sun and Cisco RJ45 Serial Ports may be connected directly to
an unoccupied RJ45 serial port on the back of your Dominion KSX, using a “rollover” cable whose pin-outs are
described in Appendix B: Serial Port Pin-Out Diagrams, “CRLVR-15 Custom Rollover Cable for Most Sun /
Cisco RJ45 Serial Ports”. This cable is often provided by Sun and Cisco in shipments of their products whose
serial ports have the RJ45 form factor. Alternatively, this cable may be purchased directly from Raritan – order
part number CRLVR-15.
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RJ45 Serial Ports (from vendors other than Sun and Cisco): Unfortunately, no widely accepted standard for
RS-232 serial signal transmission through an RJ45 form factor port currently exists. Therefore, to connect an
RJ45 serial port to Dominion KSX, refer to your vendor’s product manual to obtain a pin-out diagram of its
RJ45 serial console port. Then, using Cat5 cable with RJ45 terminators, crimp a cable in order whose pin-out
corresponds correctly to Dominion KSX specifications as found in Appendix B of this manual.
For your reference, the following chart can assist you in creating, modifying, or confirming such a custom
cable:
Dominion
KSX Serial
Port Pin
Proper Nulling
Connection to
Your Serial Console*
Port Pin of Your
Serial Console**
Function
§
1
2
3
4
5
6
7
8
RTS
DTR
TXD
CTS
§
DSR and DTD
RX (“RXD”)
GND
GND
SGND
RXD
DSR
CTS
GND or SGND
TX (“TXD”)
§
DTR
§
RTS
Notes:
* Standard serial nulling signal associations as specified by RS-232.
** Fill in this column with values specified by the device manual provided with your serially-controlled device.
§ In most cases, this signal is optional – generally used only if hardware flow control is enabled.
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DOMINION KSX USER MANUAL
KVM Input Ports
To connect servers with graphical video cards, such as those running Microsoft Windows or Linux, attach the DB25
end of a Raritan KVM Console Cable (p/n CCPTxxx) to a KVM port found on the back panel of Dominion KSX.
Connect the other end of the cable to corresponding PS/2 keyboard, mouse, and VGA video ports of the server to
which you wish to provide remote network access.
KVM Output / Local Access Console Ports (optional) (on front of chassis)
For convenient access to Target KVM Servers while onsite (in the presence of Dominion KSX), you may choose to
take advantage of Dominion KSX’s Local Access Console ports, located on the front of the chassis. To do so, first
remove the front bezel by pulling it horizontally towards you. Then, attach a multisync VGA monitor, PS/2 mouse,
and PS/2 keyboard to the ports located on the right hand side.
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CHAPTER 2: INSTALLATION
13
Initial Configuration
The steps below allow you to quickly set up Dominion KSX for the first time using the Dominion KSX Setup
Wizard. The Dominion KSX Setup Wizard appears only when accessing the Administrative Menus on an
unconfigured Dominion KSX, and guides you through initial configuration parameters. The easiest way to perform
this initial configuration is by using the Local Admin Console (see ‘Physical Connection’ instructions in the
previous sections).
1. Power ON Dominion KSX via the power switch on the back of the Dominion KSX unit.
2. The Welcome to Dominion KSX Setup Wizard Screen will appear on the Local Admin Console.
3. Press the letter <B> on the Local Admin Console keyboard to begin the Dominion KSX Setup Wizard.
4. The Key Configuration Screen will appear.
On this screen, enter each Raritan Remote Client User License Key purchased, pressing <Tab> or <Enter>
after each key is entered. Raritan Remote Client User License Key codes can be found on the license certificates
shipped with your unit.
When all named-user keys are entered, press <Ctrl+S> to save the keys entered.
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14
DOMINION KSX USER MANUAL
5. All entered key codes will be saved and the Network Configuration Screen will appear.
6. Use the <Tab>, <↑> or <↓> keys to select each line on the Network Configuration screen and the <space bar>,
or the <←> or <→> keys to toggle between available entries. Press the <Enter>, <Tab> or <↓> keys when
your entry on each line is complete. Below are descriptions of each field, and the appropriate values to assign.
•
Name: Designate a unique name for this Dominion KSX unit, for example, “Miami Sales Office” The default
name is Dominion KSX.
•
Enable Ethernet Interface: Designates whether Dominion KSX should enable its Ethernet adapter as active
(default: YES).
Note: Network connections must be 10BASE-T or 100BASE-TX Ethernet
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Line Speed & Duplex: Enter the network speed to be used by Dominion KSX’s Ethernet interface: Auto
detect, 10 Mbps/Full Duplex, 10 Mbps/Half Duplex, 100 Mbps/Full Duplex, or 100 Mbps/Half Duplex
Obtain IP address automatically (DHCP):
♦
YES: Enables dynamic IP addressing for Dominion KSX. Each time Dominion KSX boots, it will
request an IP address from the local DHCP server. Note that this setting can make remote access to
Dominion KSX from outside the LAN difficult, since the dynamically assigned IP address must be
known in order to initiate a connection.
♦
NO (default): Assigns a fixed IP address to the Dominion KSX unit (recommended).
ꢀ
IP Address: Enter the IP address for Dominion KSX given by your Network
Administrator.
ꢀ
ꢀ
Subnet Mask: Enter a Subnet Mask provided by your Network Administrator.
Default Gateway: Enter the Default Gateway if your Network Administrator specifies
one.
•
•
•
Enable Modem Interface: Enables Dial-up Modem access (default: YES).
Enable Web Browser Interface: Enables web browser access to Dominion KSX (default: YES).
Enable Serial Interface: Enables remote access to the serial devices connected to Dominion KSX’s Serial IN
port (default: YES).
•
Use Default TCP Port 5000:
-
-
YES (default): Utilizes the default port 5000.
NO: Enter an alternate port number.
Note: In order to access Dominion KSX from beyond a firewall, your firewall settings must enable
two-way communication through the default port 5000 or the non-default port configured above.
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CHAPTER 2: INSTALLATION
15
7. Press <Ctrl+S> to save entries. The Main Menu will appear.
8. On the Main Menu, select [R] Restart or shutdown the Dominion KSX, and press the <Enter> key.
9. When prompted, press the letter <R> on your keyboard to restart Dominion KSX.
10. Dominion KSX will restart and the Dominion KSX Initialization screen will appear upon boot up.
11. Congratulations! Dominion KSX is now ready for initial connection.
Proceed to the next section to initiate your first remote connection to Dominion KSX. After you have become
familiar with the remote operation of Dominion KSX, consult Chapter 4: Administrative Functions to review the
complete administrative functions provided by Dominion KSX.
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DOMINION KSX USER MANUAL
Connect to Dominion KSX Remotely
Having completed the physical installation of Dominion KSX, you are now ready to establish an initial network
connection. Below are basic instructions for doing so. Please see Chapter 3: Raritan Remote Client for detailed
instructions, being sure to review the “KVM Session Properties” and “Color Calibration” sections to optimize your
Dominion KSX performance for Target KVM Servers.
Launch Raritan Remote Client (RRC)
1. Log into any Windows-based computer with network access to Dominion KSX.
2. If you are using Windows NT, 2000, XP, or 2003, ensure that you are not a “restricted” user.
3. Launch Microsoft Internet Explorer. Ensure that your Internet Explorer security settings allow the download
and execution of ActiveX controls.
Note: The Windows default security setting, “Medium”, will suffice.
4. In the text field found on the Internet Explorer “Address” bar, type in the IP address you assigned to Dominion
KSX in Step 6 of the previous section, “Initial Configuration.” Press the <Enter> key to load and launch the
web access client, called Raritan Remote Client.
5. After launching Raritan Remote Client, you will see a tree list on the left-hand side of the screen with a list of
all automatically-detected Raritan devices found on your subnet. If you do not find your Dominion KSX unit
listed there by name, create one manually by selecting Connection → New Profile on the menu bar. See
Chapter 3: Raritan Remote Client, RRC Navigator and Creating New Profiles for more information.
6. Double-click on the entry corresponding to your Dominion KSX unit, found on the left-hand side of Raritan
Remote Client.
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CHAPTER 2: INSTALLATION
17
Establish a Connection
Immediately upon double-clicking on the entry corresponding to your Dominion KSX unit, found on the left-hand
side of Raritan Remote Client (RRC), Dominion KSX will request your user credentials. (See your Dominion KSX
User Manual for user account administration). Login with the default username and password (“admin”/“raritan”).
You will immediately be connected to your Dominion KSX unit. Use the RRC Navigator, found on the left-hand
side of the RRC window, to select and connect to a port.
The RRC Navigator displays
any known Raritan
networked appliances in a
single view.
Select Connection ꢁNew
Profile to create new entries.
Click on
The RRC Toolbar
provides easy access
to RRC’s most
frequently utilized
features.
If a Raritan Remote Power Control
Unit is attached to Dominion KSX,
double-click on “PowerPort” in the
RRC Navigator to invoke the
“Synchronize
Mouse” to converge
the mouse pointers
displayed in KVM
windows.
graphical power control interface.
Double-click on
any serial or
KVM port to
establish access to
and control of the
device attached.
RRC works with many
RRC provides
The RRC Status
When connected to a
KVM console port,
keystrokes and video
signals are transmitted in
real-time — exactly as if
you were situated locally.
different Raritan IP-based
products, each of which may
be configured remotely by
double-clicking on the
“Admin” port.
VT100 console
access to devices
connected to the
Serial Ports of
Bar provides real-
time information
on connection
parameters.
Dominion KSX.
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DOMINION KSX USER MANUAL
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CHAPTER 3: RARITAN REMOTE CLIENT (RRC)
19
Chapter 3: Raritan Remote Client
Invoking Raritan Remote Client (RRC) via Web Browser
Dominion KSX features Web Browser access, providing a connection from any Windows-based Remote PC running
Microsoft Internet Explorer 4.0+, Mozilla 1.1+, and Netscape 7+.
Security Settings
Accessing Dominion KSX via web browser requires your web browser to be configured to appropriate settings.
Specifically, in the Internet Explorer security settings tab:
•
•
“Download Signed ActiveX controls” should be set to either “Enable” or “Prompt”
“Run ActiveX controls and plug-ins” should be set to either “Enable” or “Prompt”
Please consult your Microsoft Internet Explorer documentation for details regarding these settings.
Note: Microsoft Windows 2000, Microsoft Windows XP, and Microsoft Windows 2003 restrict
certain types of users from downloading and running ActiveX controls and plug-ins, regardless of
the above settings in Internet Explorer. Please consult your Microsoft Windows documentation for
more information.
Launching Raritan Remote Client
1. After checking to ensure that your browser security settings have been configured appropriately, type the IP
address assigned to your Dominion KSX unit (see Chapter 2: Installation, Initial Configuration) in the URL /
Address text box of your web browser.
Note: Dominion KSX ships with the default IP address of 192.168.0.192
2. Dominion KSX will redirect you to an HTTPS (128-bit) secure web page for launching Raritan Remote Client.
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DOMINION KSX USER MANUAL
3. Depending on your browser security configuration, you may see any or all of the following dialog boxes,
confirming your intentions to access and launch an externally-provided program. Click on the [Yes] button to
advance through any of these prompts.
Note: Microsoft Windows 2000 and Microsoft Windows XP restrict certain types of users from
downloading and running ActiveX controls and plug-ins, regardless of the settings in Internet
Explorer and regardless of your approval of the above warnings. Please review the previous
section, "Security Settings", and consult your Microsoft Windows documentation for more
information.
Removing RRC From Browser Cache
If you ever wish to remove RRC from your browser cache, whether to perform an upgrade, to save disk space, or to
remove evidence of RRC being executed on a PC, follow the standard procedure as proscribed by your web browser
software.
Directions for Internet Explorer v6.0:
1. If you have used RRC recently, exit and restart Internet Explorer.
2. On the Internet Explorer menu bar, select Tools → Internet Options.
3. When the "Internet Options" dialog box appears, click on "Settings."
4. When the "Settings" dialog box appears, click on "View Objects."
5. Internet Explorer will display a list of cached program objects. Select any entries named "TeleControl Class",
“Raritan Console”, or “Power Board” and delete them.
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CHAPTER 3: RARITAN REMOTE CLIENT (RRC)
21
Optional: Installing Raritan Remote Client Software
Note: This step is optional. Dominion KSX can be accessed from a Remote PC either by installing
Raritan Remote Client software, or by launching Raritan Remote Client via web browser (see
previous section). While accessing Dominion KSX via web browser does not require any software
installation on the Remote PC, this section details the steps required to invoke Raritan Remote
Client using standalone software. This may be useful for accessing Dominion KSX via modem, or
if you wish to close firewall access to ports 80 and/or 443.
1. Insert the provided (RRC) CD-ROM into the CD-ROM drive of your PC. Make sure the RRC version indicated
is v3.10 or greater.
2. The RRC setup program will run automatically. If it does not, right-click on your PC’s CD-ROM drive in
Windows Explorer and choose Auto Play.
3. Follow the on-screen instructions given by the InstallShield Wizard to complete TRC installation on your
Remote PC. Under “Select Components,” you must select either the US version for a US Remote PC keyboard,
or the Japanese version for a Japanese Remote PC keyboard.
Note: The Japanese version of RRC enables a Japanese keyboard at the Remote PC and also
requires a Japanese keyboard to be set at the Target Server. The interface information remains in
English.
4. Depending upon the configuration of your PC, the RRC installation program may also automatically install
Direct X and Microsoft Foundation Class libraries if required. If this occurs, you will be directed to restart your
PC upon completing installation.
5. A Raritan Remote Client icon will be added to your desktop. Click on this icon to launch Raritan Remote
Client.
RRC Window Layout
Raritan Remote Client functions are grouped into five general sections on the screen. Each section will be discussed
in detail further in this chapter.
Menu Bar
Toolbar
Navigator
Remote Desktop
Status Bar
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DOMINION KSX USER MANUAL
RRC Navigator
The RRC Navigator provides a single view to every known Raritan device, allowing convenient access to multiple
Raritan networked appliances.
The RRC Navigator displays:
(a) All Raritan devices for which a connection profile exists, and
(b) All Raritan devices that are automatically identified on the network
Note: Automatic Raritan device identification utilizes the UDP protocol, and will typically identify
all Raritan devices on your subnet. Network administrators rarely allow UDP to function outside
of a subnet.
Note: Automatic Raritan device identification will find only Raritan devices configured to use the
default TCP Port (5000).
Each device entry in the RRC Navigator provides two icons to communicate network status and connection profile
information.
Left Icon (Connection Profile)
Profiled – A network connection profile exists for this device.
Modem Profile – A modem connection profile exists for this device.
Not Profiled – RRC found this device on the network, but a connection profile does not exist
for it.
Right Icon (Network Status)
Connected (green) – You are currently authenticated and connected to this device.
Available (black) – This device is currently available on the network, but you are not
currently connected to it.
Unavailable – A profile exists for this device, but it is not currently available on the
network. (Note that all devices with modem profiles to which you are not currently
connected will display this icon.)
For each Raritan device to which you are connected, the RRC Navigator expands its display tree to show each port
for which you have access.
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CHAPTER 3: RARITAN REMOTE CLIENT (RRC)
23
•
•
Ports displayed with a green icon indicate that you are connected to that port.
Bold type indicates which port is currently displayed (active) in the remote desktop area of the client.
For each port entry, RRC navigator displays the following icons:
Remote KVM Port, connected (green)
Remote KVM Port, not yet connected
Remote Serial port, connected (green)
Remote Serial Port, not yet connected
Navigator Options
Certain RRC Navigator attributes may be customized to your preferences.
Display / Hide Navigator – Toggle whether the RRC Navigator is shown. This option can also
be toggled by choosing View → Navigator from the Menu Bar.
Refresh Navigator – Update the device status information shown in the RRC Navigator.
Show Browsed Devices – Toggle whether RRC Navigator should display "Not Profiled"
devices automatically found on the network or show only devices for which profiles exist.
This option can also be toggled by choosing View → All Devices from the Menu Bar.
Note: The Browse connection method is the only method of connecting to a Raritan Device
configured to use DHCP IP addressing.
Creating New Profiles
Connection profiles store important information about your Raritan device such as IP Address, custom TCP ports,
preferred compression settings, and custom security keys.
Note: If your Raritan device is configured to use a custom TCP port (see Chapter 4:
Administrative Functions, Network Configuration), or a group security key (see Chapter 4:
Administrative Functions, Security Settings), you must first create a connection profile in order
to access the device.
To Create a Connection Profile:
1. Select Connection → New Profile from the Menu Bar, or click on the leftmost icon in the Toolbar. The
Connection Profile dialog box will appear, displaying all connection profiles which currently exist.
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DOMINION KSX USER MANUAL
2. Click on the [Add] button.
3. The Add Connection dialog appears, whose options are grouped into three tabs: Connect, Compression, and
Security.
Connect Tab
•
•
Description: Enter a text name to easily identify the Raritan device that you are configuring, such as
"Atlanta_Datacenter."
Connection Type: Select TCP/IP Connection for a LAN/WAN connection; select Dial-Up Connection for a
direct analog modem connection to the Raritan device.
For a TCP/IP Connection, select the manner by which RRC should locate your Raritan device:
•
IP Address: The IP address assigned to your Raritan device (see Chapter 4: Administrative Functions,
Network Configuration).
•
Name: The name assigned to your Raritan device during initial setup (see Chapter 4: Administrative
Functions, Network Configuration).
Note: If dynamic DHCP addressing is used for Dominion KSX, then Find Dominion KSX by
Name should be used.
Note: The factory default unit name for each Dominion KSX produced is <Dominion KSX>. To
change the default name on a Dominion KSX unit and institute a unique name, see Chapter 4.
•
DNS Name: If you have configured your DNS server to resolve a DNS name to the IP address that you have
assigned to your Raritan device, you may use this DNS name to access your Raritan device.
For a Dial-Up Connection, enter the dialing parameters that RRC should use to establish a connection:
•
Phone Number: Be sure to include any additional codes that RRC should dial to establish a connection, such as
country codes, area codes, outside line access codes, etc.
•
Modem: Select the modem, as configured in Windows, that RRC should use to dial and connect to your Raritan
device.
Select a TCP Port to use:
•
Use Default Port Number: Dominion KSX is configured by default to use TCP Port 5000 for communicating
with RRC. Dominion KSX can be configured to use a different TCP Port (see Chapter 4: Administrative
Functions, Network Configuration); if so, uncheck the Use Default Port Number option, and enter the
configured TCP Port to be used.
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CHAPTER 3: RARITAN REMOTE CLIENT (RRC)
25
Compression Tab
Settings in the Compression Tab are adjustable via the RRC client, and therefore are not necessary for pre-
configuration in the Connection Profile. Should you wish to pre-configure these settings, however, refer to the
section in this chapter labeled “Remote Desktop: KVM Console Control, Connection and Video Properties.”
Security Tab
If you have configured your Dominion KSX unit to use a private group key, you must enter it here in order to be
authorized to initiate a connection with that Dominion KSX unit. Click on the [OK] button when you have
completed the fields.
When you have completed the Connect and Security screens, click on the [OK] button to finish creating the
connection.
Establishing a New Connection
To connect to a Raritan networked device, simply double-click on its entry in the RRC Navigator. You will be asked
to authenticate to the device.
Note: The default Dominion KSX login user name is <admin>, with the password <raritan>. This
user has administrative privileges. Passwords are case sensitive and must be entered in the exact
case combination in which they were created.
The default password <raritan> must be entered entirely in lowercase letters.
To ensure security, change the default username password as soon as possible.
If you do not see an entry for your Dominion KSX in the RRC Navigator, follow the instructions in the Creating
New Profiles section in this chapter to create a new connection profile for your Dominion KSX.
If you are having problems connecting to a Raritan device, be sure to check the following:
•
•
Username / Password: Raritan usernames and passwords are case-sensitive.
TCP Port: If you have configured your Raritan Device to use a non-default TCP Port, this information must be
entered into its connection profile.
•
•
Firewall Settings: If you are accessing a Raritan Device through a firewall, that firewall must be configured to
allow two-way communication on TCP Port 5000 (or the custom TCP Port to which your Raritan Device has
been configured).
Security Key: If you have configured your Raritan Device to require a group security key, that key must be
entered into the device's connection profile.
Closing a Remote Connection
When you would like to terminate your connection to a Dominion KSX unit, simply right-click on the device entry
in the RRC Navigator, and select Disconnect.
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DOMINION KSX USER MANUAL
RRC Toolbar and Shortcuts
Raritan Remote Client Toolbar
The RRC Toolbar provides convenient, one-click access to the most commonly used features and parameters of
Raritan Remote Client:
BUTTON BUTTON NAME
HOTKEY
<Ctrl+Alt+C>
<Ctrl+Alt+P>
N/A
FUNCTION
Creates a new Navigator entry for a Raritan device; same results as selecting
Connection ꢁNew Profile in the menu bar.
New Profile
Connection
Properties
Opens Modify Connection Properties dialog box to manually adjust bandwidth-
correlated options (Connection Speed, Color Depth, etc.).
Video Settings
Opens the Video Settings dialog box to manually adjust video conversion parameters.
Synchronize
Mouse
In dual-mouse mode, forces realignment of Target Server mouse pointer with Raritan
Remote Client mouse pointer.
<Ctrl+Alt+S>
<Ctrl+Alt+R>
<Ctrl+Alt+A>
Refresh Screen
Forces refresh of video screen.
Auto-sense
Video Settings
Forces refresh of video settings (resolution, refresh rate).
Enter On-Screen
Menu
N/A
Not applicable for Dominion KSX. Used by RRC with other Raritan products.
Exit On-Screen
Menu
ESC
Not applicable for Dominion KSX. Used by RRC with other Raritan products.
Not applicable for Dominion KSX. Used by RRC with other Raritan products.
Send
Ctrl+Alt+Del
<Ctrl+Alt+D>
<Ctrl+Alt+X>
<Ctrl+Alt+F>
Single Cursor
Mode
Enters Single Cursor Mode, in which the local PC's mouse pointer no longer appears
on-screen. Press <Ctrl+Alt+X> to exit this mode.
Full Screen
Mode
Maximizes the screen real estate to view the Target Server desktop.
Toggles whether or not the RRC Navigator is displayed.
Show / Hide
Navigator
N/A
N/A
Refresh
Navigator
Forces a refresh of the data displayed by the RRC Navigator.
Show / Hide
"Browsed"
Devices
Toggles whether or not the RRC Navigator displays Raritan Devices automatically
identified on the network (that do not have pre-configured profiles associated with
them).
N/A
N/A
About
Displays version information about Raritan Remote Client.
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CHAPTER 3: RARITAN REMOTE CLIENT (RRC)
27
RRC Status Bar
The Status Bar at the bottom of the Raritan Remote Client window conveys information about the status of your
remote connection session to Dominion KSX.
Video Sensing Status / Path Indicator
Indicates the occurrence of video sensing, during connections to Target KVM Server ports.
Bandwidth Usage Indicator
Indicates how much of your total available bandwidth is currently being used. The Connection Speed setting, found
under the Compression tab of the Connection Properties screen, determines total available bandwidth.
Security Indicator
Indicates whether the current remote connection is protected by encryption. Encryption requirements are set during
Dominion KSX configuration (see Chapter 4). When a Dominion KSX device is configured for No encryption or
SSL Authentication, NO data encryption, the Security Indicator is represented on the Status Bar as an open lock.
When SSL authentication, data encryption or SSL authentication, SSL encryption is selected, the Security
Indicator is represented on the Status Bar as a closed lock.
Concurrent Connections Indicator
Indicates if multiple remote users are currently connected to the same Dominion KSX path, showing one icon for a
single connected user, and two icons if two or more users are connected.
Concurrent connection ability can be set globally under PC Share Mode on the Security Configuration screen (see
Chapter 4), or set per individual user in the Concurrent Access Mode setting on the User Account Settings screen
(see Chapter 4).
Lock Key Indicators
Indicates the status of the current Target KVM Server, with respect to the activation of the Caps-Lock, Num-Lock,
and Scroll-Lock keys. If these keys are enabled on the Target Server being viewed, this affirmative status will be
reflected on the Status Bar as indicated.
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DOMINION KSX USER MANUAL
Remote Desktop: KVM Console Control
After using the RRC Navigator to establish a connection with a Dominion KSX unit (see the previous section:
Establishing a Connection), the Navigator entry corresponding to the Dominion KSX unit will expand to show all
ports on the Dominion KSX enabled for remote access.
Remote KVM ports are designated with the following icon:
To establish a remote KVM console connection, simply double-click on the KVM port that you would like to
control.
Upon connection, Dominion KSX displays the real-time video output by the Target KVM Server that is connected
to your Dominion KSX KVM port. This video is compressed and encrypted according to the configuration settings
specified by the administrator (see Chapter 4).
Once connected to a Target KVM server, you obtain complete, low-level control of the KVM console as if you were
physically located next to the server.
To switch to a different KVM port, simply double-click on the corresponding entry in the RRC Navigator.
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CHAPTER 3: RARITAN REMOTE CLIENT (RRC)
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When your mouse pointer lies within the Remote Desktop area of RRC, mouse movements and clicks are directly
transmitted to the Target KVM server connected.
Remote Desktop Area
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DOMINION KSX USER MANUAL
Single Mouse Mode / Dual Mouse Mode
When remotely viewing a Target KVM Server that uses a pointing device, by default you will see two mouse
pointers within the Remote Desktop area of the Raritan Remote Client window. The Raritan Remote Client mouse
pointer, generated by the operating system on which RRC is running, slightly leads the Target KVM Server's mouse
pointer during movement, a necessary result of digital delay.
On fast LAN connections, however, some users prefer to disable the Raritan Remote Client mouse pointer, opting to
view only the Target KVM Server's mouse pointer during operation. To toggle between these two modes, use the
<Ctrl+Alt+X> hotkey, or press the Single Mouse Pointer mode icon in the RRC Toolbar.
Note: For better alignment between the two mouse pointers in dual-mouse mode, click on the
[Synchronize Mouse] button on the RRC Toolbar, or simultaneously press the keys
<Ctrl+Alt+S>. This will force a realignment of the two mouse pointers. If you have carefully
followed the "Configuring Target KVM Servers" directions found in Chapter 2, and the mouse
pointers still remain out of sync, click on the [Auto-Sense Video] button on the RRC Toolbar.
Full Screen Mode
Raritan Remote Client's full screen mode maximizes the screen real estate available to RRC for displaying the
remote desktop by removing window borders, toolbars, status bars, and the RRC Navigator.
This option is particularly useful for viewing a Target KVM Server whose video resolution is equal to or greater
than the video resolution setting of the PC on which RRC is running, for example, viewing a 1028x768 server on a
1028x768 PC.
Standard View
Full Screen Mode View
To toggle full screen mode, click on the full screen mode icon in the RRC Toolbar (or press the hotkey combination
Ctrl+Alt+F). To exit full screen mode, press the hotkey combination Ctrl+Alt+F.
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CHAPTER 3: RARITAN REMOTE CLIENT (RRC)
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Keyboard Macros
RRC allows users to create custom keyboard macros in order to send given key sequences to the Target KVM
Server connected to Dominion KSX. This feature allows customers to send keystrokes to remote servers that may be
otherwise unintentionally interpreted by the computer on which RRC is running.
Dominion KSX’s Keyboard Macro feature can be used to ensure that keystroke combinations intended for the
Target Server are sent to, and interpreted only by, the Target Server.
Ctrl+Alt+Delete Macro
Due to its frequent use, a Ctrl+Alt+Delete macro has been pre-programmed into Raritan Remote Client, and is
useful in illustrating the power of keyboard macros.
Send
Ctrl+Alt+Del
<Ctrl+Alt+D>
Sends a Ctrl+Alt+Delete macro to the Target Server.
Clicking on the Ctrl+Alt+Delete icon in the RRC Toolbar sends this key sequence to the server or KVM switch to
which you are currently connected. In contrast, if you were to physically press the Ctrl+Alt+Delete keys while using
RRC, the command would first be intercepted by your own PC due to the structure of the Windows operating
system, instead of sending the key sequence to the target server as intended.
Building a Keyboard Macro
To illustrate the creation of a keyboard macro, the following directions detail the steps necessary to create a
keyboard macro for the Windows command, "Minimize All Windows / Show Desktop".
Example: In Windows, pressing the <Windows+D> key combination minimizes all program windows. However,
when connected to a target server with RRC, a keyboard macro is the only means to accomplish this task on the
target server – because, again, pressing the key combination <Windows+D> would result in your own client PC
intercepting the command and performing it – instead of sending the command to the target server as intended.
1. On the RRC Menu Bar, select Keyboard → Keyboard Macros.
2. When the Keyboard Macros dialog box opens, click on the [Add] button.
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DOMINION KSX USER MANUAL
3. The Add Keyboard Macro dialog box opens.
4. Build the Keyboard Macro by editing all the fields in the Add Keyboard Macro window, in the order described
below. Click on the [OK] button when finished.
a) Enter a name into the Keyboard Macro Name field, which will appear on the RRC Menu Bar, after
successful creation of the keyboard macro. For our example, "Minimize All Windows".
b) Optional: Designate a keystroke combination in the Hot-Key Combination field, which allows easy macro
execution from your keyboard when RRC is running. For our example "Minimize All Windows," we
selected <Ctrl+Alt+1>.
c) In the Keys to Press selection box, select each key for which you would like to emulate key presses – in
the order by which they are to be pressed – clicking on the [Press Key] button after each selection. As each
key is selected, it will appear in the Keys to Release selection box in the middle of the dialog box.
d) In our "Minimize All Windows" example, we require the transmission of two keys: the <Windows> key
and the letter <D> key.
e) In the Keys to Release selection box, select each key for which you would like to emulate key releases – in
the order by which they are to be released – clicking on the [Release Key] button after each selection.
f) In our "Minimize All Windows" example, we require both keys pressed to also be released.
g) Review the Macro Sequence text box, whose contents are automatically generated, to ensure that the
contents accurately reflect the exact key sequence you desire. Use the [Remove] and the arrow buttons to
adjust the contents and order of your macro if necessary.
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CHAPTER 3: RARITAN REMOTE CLIENT (RRC)
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5. After clicking the [OK] button, the Keyboard Macros dialog box will appear, listing your new keyboard macro.
6. Click on the [Close] button to complete the keyboard macro editing procedure.
Running a Keyboard Macro
Once a macro is created, it can be run via the RRC Menu Bar or with the hotkey combination if one had been
designated during the macro creation.
Menu Bar Activation
After a macro has been created, it appears in the Keyboard menu on the RRC Menu Bar. You can simply click on
the entry to execute your new keyboard macro.
Hot-Key Activation
Alternatively, once a macro has been created, it can be executed while using RRC by pressing the hotkey you
(optionally) assigned to the macro. In the “Minimize All Windows” example described above, a user can press the
keys <Ctrl+Alt+1> simultaneously while using RRC to send the <Windows+D> key combination to the target
server.
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Connection and Video Properties
Dominion KSX's dynamic video compression algorithms maintain KVM console usability under varying bandwidth
constraints. Unlike competitive solutions, Dominion KSX optimizes its KVM output for not only LAN utilization,
but also via the WAN and dial-up. By dynamically adjusting color depth and limiting video output, Dominion KSX
offers the optimal balance between video quality and system responsiveness in any bandwidth constraint.
Power users of RRC should understand the following adjustable parameters in the Connection Properties and
Video Settings dialog boxes, and familiarize themselves with the effects of each setting – in different operating
environments, they can be optimized to your requirements.
Connection Properties
Connection
Properties
Opens Modify Connection Properties dialog box to manually adjust
bandwidth-correlated options (Connection Speed, Color Depth, etc.).
<Ctrl+Alt+P>
To access the Connection Properties dialog box, either select Connection → Connection Properties from the RRC
Menu Bar, or click on the [Connection Properties] button in the RRC Toolbar.
Connection Speed
The Connection Speed selection box allows users to manually constrain Dominion KSX from using more than a
designated amount of network bandwidth. While Dominion KSX normally detects available bandwidth
automatically , users can use the Connection Speed setting to manually inform Dominion KSX of a bandwidth
constraint – whereby Dominion KSX adapts its behavior and simply refrains from even attempting to consume more
than the available bandwidth.
Color Depth
For most administrative tasks (server monitoring, reconfiguring, etc.), server administrators do not require the full
24-bit or 32-bit color spectrum made available by most modern video graphics cards. Attempting to transmit such
high color depths, then, would waste an enormous amount of precious network bandwidth.
Instead, Dominion KSX can dynamically adapt the color depth transmitted to remote users, in order to maximize
usability in all bandwidth constraints.
•
Progressive Update option: The extremely innovative Dominion KSX feature of Progressive Update can
enormously increase usability in constrained bandwidth environments. When Progressive Update is enabled,
Dominion KSX first sends an image of the remote desktop at lower color depths, and then provides higher color
depth images as bandwidth allows.
This option is very similar in philosophy as the common World Wide Web notion of "interlaced GIF" files.
Note: When Color Depth is set to Auto Select Color (default), Progressive Update is automated.
Dominion KSX will enable/disable Progressive Update as needed, disabling it for fast connections
and enabling it for slow connections.
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CHAPTER 3: RARITAN REMOTE CLIENT (RRC)
35
Internet Flow Control
Many public WAN links are by their very nature unpredictable. Packets sent over the public Internet do not
necessarily arrive at their destination in the order they were sent. When using Dominion KSX over an unpredictable
public WAN (particularly in international scenarios), the Internet Flow Control toggle ensures that packets
transmitted by Dominion KSX are received and reconstructed by RRC in the correct order.
Smoothing
The video smoothing level instructs Dominion KSX to what degree color gradation shifts are relevant for
transmission. Video pixels that stray from the majority color are assigned approximated color values to reduce
bandwidth used and video noise transmitted. Overly high smoothing levels can result in color inaccuracies; whereas
lower smoothing levels require greater bandwidth and processing power.
Video Settings
Opens the Video Settings dialog box to manually adjust video
conversion parameters.
Video Settings N/A
To access the Video Settings dialog box, either select Video → Video Settings from the RRC Menu Bar, or click on
the [Connection Properties] button in the RRC Toolbar.
Most of the settings in this dialog box can be refreshed by performing Color Calibration, as described in the next
section, or by manually forcing Dominion KSX to auto-detect the video settings (on the RRC Menu Bar, select
Video → Auto-sense Video Settings). However, it is useful for power users to understand the meanings and
ramifications of each setting.
Noise Filter
The video output of graphics cards are transmitted in analog form, and are susceptible to electrical and interference
noise. Dominion KSX's advanced circuitry can filter out these small, false, and unintended signal variations, thereby
optimizing picture quality and bandwidth consumed.
Higher: Noise Filter settings instruct Dominion KSX to transmit a variant pixel of video only if a large color
variation exists in comparison to its neighbors. However, setting the threshold too high can result in the
unintentional filtering of desired screen changes.
Lower: Noise Filter settings instruct Dominion KSX to transmit most pixel changes. Setting this threshold too low
results in higher bandwidth utilization.
Note: Lower Noise Filter settings (approximately 1 to 4) are recommended. Although higher
settings will stop the needless transmission of false color variations, true and intentional small
changes to a video image may not be transmitted.
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Analog-to-Digital Settings
The following parameters are best left to Dominion KSX to automatically detect (on the RRC Menu Bar, select
Video > Auto-sense Video Settings), but a brief description of each is included here.
•
PLL Settings: If the video image looks extremely blurry or unfocused, the PLL Settings for clock and phase
can be adjusted until a better image appears on the active Target Server.
-
Clock: Horizontal sync divider to produce pixel clock. Controls how quickly video pixels are displayed
across the video screen. Changes made to clock settings cause the video image to stretch or shrink
horizontally. Odd number settings are recommended.
-
Phase: Phase values range from 0 to 31 and will wrap around. Stop at the phase value that results in the
best video image for the active Target Server.
•
Color Settings: Gain control can be thought of as contrast adjustment. Offset control can be thought of as
brightness adjustment.
-
-
-
-
-
-
-
Red Gain: Controls the amplification of the red signal.
Red Offset: Controls the bias of the red signal.
Green Gain: Controls the amplification of the green signal.
Green Offset: Controls the bias of the green signal.
Blue Gain: Controls the amplification of the blue signal.
Blue Offset: Controls the bias of the blue signal.
Link Color Controls: Makes all the gain slide adjusters move in unison when any one color’s gain slide is
moved and all the offset slide adjusters move in unison when any one color’s offset slide is moved.
•
Sense video mode changes automatically: Determines whether Dominion KSX will automatically update the
video image being sent RRC each time it detects a change in video resolution or refresh rates at the Target
Server.
Color Calibration
Automatic Color Calibration adjusts the color settings on Dominion KSX to reduce excess color noise and data
during digitization of video images. This data streamlining will increase the operational performance of Dominion
KSX, particular color accuracy.
A very simple procedure to execute, Color Calibration should be performed if the color levels (hue, brightness,
saturation) of transmitted video images do not seem accurate. Because Dominion KSX color settings remain static
and do not change when switching from one Target KVM Server to another, performing this Color Calibration
routine once on a single representational Target KVM Server will benefit all connected Target KVM Servers.
To Perform Color Calibration:
1. Open a remote KVM connection to any server running a graphical user interface.
2. Ensure that a solid white color covers approximately 15% or more of the target server's desktop. One simple
way to accomplish this is to open the Notepad application and maximize its window size.
3. On the RRC Menu Bar, select Video → Calibrate Color to perform the color calibration.
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CHAPTER 3: RARITAN REMOTE CLIENT (RRC)
37
Remote Desktop: Serial Control
In addition to remote KVM console access, Dominion KSX also offers users the convenience of accessing your
remote serial devices with the same solution. Any serial console supporting VT100 emulation may be connected to
the serial ports found on Dominion KSX, and accessed using the Raritan Remote Client.
Remote Connection
To open a remote connection to a serial device connected to your Dominion KSX, double-click on the
corresponding Navigator entry as displayed by RRC:
Serial Port Entry
Remote Serial Ports are designated with the following icon:
A terminal window displaying the console output of the serial device connected to Dominion KSX will appear, and
the icon found next to the serial port entry on the RRC Navigator will turn green.
Note: Dominion KSX Serial Console access supports only VT100 terminal emulation; be sure
your serial device is appropriately configured before connecting to Dominion KSX.
Note: If using Windows XP, Service Pack 1, the serial console will not appear if you have two
conflicting Java virtual machines installed on your system (i.e., one from Sun Microsystems, and
on from Microsoft).
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DOMINION KSX USER MANUAL
Upon connecting remotely to the selected serial console port, your keystrokes will be transmitted directly to that
serial console port.
Changing Serial Settings
You may change the serial terminal settings such as baud rate, parity, and stop bits used by
Dominion KSX to communicate with your serial device, by right-clicking on the serial port entry in the RRC
Navigator, and selecting Serial Parameters in the menu. Click on the [OK] button when finished.
Viewing Serial Console History
The History feature allows you to view the recent history of your console sessions by displaying the console
messages to and from the target device. This function displays up to 999 lines of recent console message history.
This information can be useful during debugging, troubleshooting, or administering a target device.
Note: History data is displayed only to the user who requested the history.
To View Session History:
1. In the top menu bar of Raritan Remote Console, click on Serial.
2. Select History from the drop-down menu.
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CHAPTER 3: RARITAN REMOTE CLIENT (RRC)
39
Serial Console Logging
Raw console data from the target device can be logged to a file in your computer.
Start Logging
1. In the top menu bar of Raritan Remote Console, click on Serial.
2. Select Start Logging from the drop-down menu.
3. Choose an existing file or provide a new file name in the File Dialog box. When an existing file is selected for
logging, data gets appended to the contents. Providing a new file name creates a brand new file. Click on the
[OK] button after you have selected or created a file.
Stop Logging
1. In the top menu bar of Raritan Remote Console, click on Serial.
2. Select Stop Logging from the drop-down menu.
Cutting and Pasting Serial Data
Use the Copy, Paste, and Select All Text commands to relocate and / or re-use important text.
To Copy and Paste All Text:
1. In the top menu bar of Raritan Remote Console, click on Serial.
2. Choose Select All Text from the drop-down menu.
3. In the top menu bar of Raritan Remote Console, click on Serial.
4. Choose Copy from the drop-down menu.
5. Position the cursor at the location you wish to paste the text and click once to make that location active.
6. In the top menu bar of Raritan Remote Console, click on Serial.
7. Select Paste from the drop-down menu.
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DOMINION KSX USER MANUAL
Remote Desktop: Power Control
In addition to remote KVM and serial console access, Dominion KSX also offers users the option of graphical, hard
power control. To take advantage of this capability, you should obtain and connect a Raritan remote power control
unit to the dedicated “Power Control” port of Dominion KSX (see Chapter 2: Installation, “Physical Connections”
for more details).
Raritan offers remote power control units in 1U and 0U form factors; offering 8, 12, or 20 outlets; and in
configurations for different voltage, international, and load (amp rating) environments. Contact your Raritan
representative for more information about Raritan remote power control units.
Please note that both the dedicated “Power Control” port and the graphical power control interface described below,
only apply and operate with Raritan brand remote power control units. Similar devices from third party vendors will
not function as described below with the dedicated “Power Control” port on Dominion KSX, however they of
course can be connected to the Dominion KSX serial console ports – just as any other serial device.
Remote Connection
To open a remote connection to initiate remote power control, double-click on the corresponding Navigator entry
named “PowerPort”, as displayed by RRC:
PowerPort entry
A window displaying the graphical power control interface (called “PowerBoard”), will appear, and the icon found
next to the serial port entry on the RRC Navigator will turn green.
Note: If using Windows XP, Service Pack 1, the graphical power control interface will not appear
if you have two conflicting Java virtual machines installed on your system (i.e., one from Sun
Microsystems, and on from Microsoft).
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CHAPTER 3: RARITAN REMOTE CLIENT (RRC)
41
When the PowerBoard graphical power control interface appears, the user interface allows you to turn an outlet ON
or OFF by clicking the icon before the Outlet name or number.
To Turn ON a Device or Outlet:
Whether or not a device is connected to an outlet, a RED icon before the outlet number indicates the outlet is OFF
and there is no power feeding to it. Click on the red button icon, it will change to GREEN, indicating the outlet is
now ON and there is power feeding to it.
To Turn OFF a Device or Outlet:
If the button icon before an outlet number is GREEN, click on the green button icon to turn OFF the outlet. A
confirmation message will appear:
Click on the [Yes] button to turn off the outlet. The button icon for that outlet turns RED to indicate that the outlet is
now OFF.
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DOMINION KSX USER MANUAL
Configuration Options:
Click on the [Config] button the PowerBoard window to configure outlets on the power control unit. The Config
window will appear.
Options for Outlet configuration include:
1. Assign a Unit ID: Give the power control unit an identification name, for example, using City, Building, Rack,
or other information. For example: Raritan-US-MIS-RACK 4.
2. Set the Alarm Threshold, in Amps: When the threshold is reached, an audible alarm is activated to users
located next to the power control unit.
3. Assign outlets specific Outlet Names: For easier identification and control, give each outlet a name.
Click on the [OK] button when finished to close the Configuration window and launch the PowerBoard Applet.
For your convenience, PowerBoard parameters are listed in the gray box in the PowerBoard window. These
parameters are details that apply to the entire bank of outlets, and not on a per-outlet level.
Parameters include:
•
•
•
•
•
•
•
Average power
True RMS Current
True RMS Voltage
Internal Temperature
Apparent Power
Maximum Detected
Outlet Circuit Breaker
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CHAPTER 3: RARITAN REMOTE CLIENT (RRC)
43
Remote Dominion KSX Device Administration
When logged into a Dominion KSX unit as a user with administrative privileges, Dominion KSX allows you to
perform many powerful device administration tasks remotely.
Configuration Menus
An Administrative user can access Dominion KSX's lowest level configuration menus (explained in detail in
Chapter 4), by double-clicking the "Admin" port entry of a Dominion KSX device shown in the RRC Navigator.
Firmware Upgrade
Remote firmware upgrades may be performed by selecting Tools → Update Device on the RRC Menu Bar. RRC
will prompt you to locate a Raritan firmware distribution file (*.RFP format), which can be found on the Raritan
before performing an upgrade.
Device Restart
Administrative users may restart Dominion KSX units by selecting Tools → Restart Device on the RRC Menu Bar.
Device Configuration Backup and Restore
By selecting Tools → Save Device Configuration and Tools → Restore Device Configuration on the RRC Menu
Bar, Administrative users may download and upload complete Dominion KSX configurations to their local
computers for archiving.
Log Files
Dominion KSX provides detailed activity logs for troubleshooting purposes, which may be downloaded to your
local computer for viewing, reporting, and analysis. On the RRC Menu Bar, select Tools → Save Activity Log, or
Tools → Save Diagnostic Log.
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DOMINION KSX USER MANUAL
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CHAPTER 4: ADMINISTRATIVE FUNCTIONS
45
Chapter 4: Administrative Functions
Accessing the Administrative Functions
Administrative functions may be accessed via the local admin console (see Chapter 2: Installation, Physical
Connections), or via remote administration (see Chapter 3: Raritan Remote Client, Remote Device
Administration). Only administrators (users with administrative privileges) can access the Dominion KSX
Administrative Menus.
Local Admin Console
Power ON the Dominion KSX unit via the power switch on the back of the unit. The Administrative functions and
menus will be displayed on the VGA monitor connected to your “Local Admin Console” ports, if connected as
directed in Chapter 2: Installation, Physical Connections.
Note: The default Dominion KSX login user name is <admin>, with the password <raritan>. This
user has administrative privileges.
Passwords are case sensitive and must be entered in the exact case combination in which they
were created. The default password <raritan> must be entered entirely in lowercase letters.
To ensure security, change the default username password as soon as possible.
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DOMINION KSX USER MANUAL
Remote Admin Console
An alternative way to access Dominion KSX’s administrative functions is to do so remotely, using the Raritan
Remote Client.
Any administrative user logged on to Dominion KSX can perform administrative functions remotely to make
changes to the system, as long as Dominion KSX is set to allow remote administration privileges – see Allow
Remote Administration on the Security Configuration screen.
Note: Only users with administrator privileges can access the Remote Admin feature.
To access the Administrative menus from Raritan Remote Client, double click on the Admin path entry displayed on
the RRC Navigator for the Dominion KSX unit you wish to configure.
Admin Path entry
Navigating the Administrative Menus
•
•
Use the <Tab>, <↑>, <↓>, or <C> keys to highlight the menu selection, then press the <Enter> key. You may
need to reboot.
Press <Ctrl+S> to save changes.
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CHAPTER 4: ADMINISTRATIVE FUNCTIONS
47
Network Configuration
After making changes to the Network Configuration, press <Ctrl+S> to save. You must reboot when all changes are
complete in order to apply them.
•
•
Name: Designate a unique name for this Dominion KSX unit, for example, “Miami Sales Office.” The default
name is Dominion KSX.
Enable Ethernet Interface: Designates whether Dominion KSX should enable its Ethernet adapter as active
(default: YES).
Note: Network connections must be 10BASE-T or 100BASE-TX Ethernet
−
−
Line Speed & Duplex: Enter the network speed to be used by Dominion KSX’s Ethernet interface: Auto
detect, 10 Mbps/Full Duplex, 10 Mbps/Half Duplex, 100 Mbps/Full Duplex, or 100 Mbps/Half Duplex
Obtain IP address automatically (DHCP):
ꢀ
YES: Enables dynamic IP addressing for Dominion KSX. Each time Dominion KSX boots, it will request an IP
address from the local DHCP server. Note that this setting can make remote access to Dominion KSX from
outside the LAN difficult, since the dynamically assigned IP address must be known in order to initiate a
connection.
ꢀ
NO (default): Assigns a fixed IP address to the Dominion KSX unit (recommended).
ꢂ
ꢂ
ꢂ
IP Address: Enter the IP address for Dominion KSX given by your Network Administrator.
Subnet Mask: Enter a Subnet Mask provided by your Network Administrator.
Default Gateway: Enter the Default Gateway if your Network Administrator specifies one.
•
•
•
Enable Modem Interface: Enables Dial-up Modem access (default: YES).
Enable Web Browser Interface: Enables web browser access to Dominion KSX (default: YES).
Enable Serial Interface: Enables remote access to the serial devices connected to Dominion KSX’s Serial IN
port (default: YES).
•
Use Default TCP Port 5000:
−
−
YES (default): Utilizes the default port 5000.
NO: Enter an alternate port number.
Note: In order to access Dominion KSX from beyond a firewall, your firewall settings must enable
two-way communication through the default port 5000, or the non-default port configured above.
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Path Configuration
On the Main Menu, select Configuration → Path Configuration to name each KVM Input and Serial Input port.
Ports will be displayed alphabetically. The unit must be restarted in order for these configurations to take effect.
Security Configuration
•
Encryption mode: Toggle through the choices and select the desired level of encryption for initial connection
authentication and remote session video data transfer.
−
No encryption: No encryption or security. Neither the initial connection authentication nor remote video
data transfer is encrypted.
−
SSL authentication, NO data encryption: This mode secures user names and passwords, but not KVM
data. 128-bit Secure Socket Layer (SSL) protocol provides a private communications channel between
Dominion KSX and the Remote PC during initial connection authentication. No encryption security in
place during remote KVM data transfer.
−
SSL authentication, data encryption (default): This mode secures user names, passwords, and KVM
data. 128-bit Secure Sockets Layer (SSL) protocol provides a private communications channel between
Dominion KSX and the Remote PC during initial connection authentication. After authentication, KVM
data is also transferred with 128-bit encryption, but using a proprietary protocol more efficient than SSL.
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CHAPTER 4: ADMINISTRATIVE FUNCTIONS
49
−
SSL authentication, SSL data encryption: This mode secures user names and passwords, and provides
high-level security for KVM data. 128-bit Secure Sockets Layer (SSL) protocol provides a private
communications channel between Dominion KSX and the Remote PC during initial connection
authentication. 128-bit SSL encryption is also in place during remote KVM data transfer.
Note: SSL data encryption increases the amount of data that must be sent over the remote
connection, and is, therefore, not recommended for modem or very slow Internet connections. The
default setting “SSL authentication, data encryption” offers exactly the same level of security with
a higher level of efficiency.
•
Remote link blanks user port: Determines whether the Direct Analog User port will be blanked out locally
when a remote user is accessing the corresponding KVM port. This keeps a local user from seeing what the
remote user is doing.
−
−
NO (default): User port can be viewed locally during remote user access.
YES: User port cannot be viewed locally during remote user access. The local or Direct Analog user
console will stop displaying video.
•
•
Allow remote administration:
−
NO: To keep access to all Administrative Functions available only from the Dominion KSX Admin
Console, and not from a Remote PC.
−
YES (default): Allows remote access to all Administrative Dominion KSX Functions by administrators
logged on at a Remote PC. See 9. Remote Administration.
PC Share Mode: Determines global concurrent remote access. Enables up to eight remote users to
simultaneously log on to one Dominion KSX unit and concurrently view and control the same Target KVM
Server through Dominion KSX. Control is based on first active/keyboard mouse input, so multiple remote users
attempting keyboard input or mouse movement at exactly the same moment may experience uneven control.
−
Private Mode (default): No PC Share. Each Dominion KSX path can be accessed exclusively by only one
user at a time.
−
PC Share Mode: Dominion KSX ports can be accessed by more than one user (administrator or non-
administrator) at a time. Control is based on first active keyboard/mouse input, so multiple remote users
attempting keyboard input or mouse movement at exactly the same moment may experience uneven control.
PC Share Admins Only: Dominion KSX can be accessed by more than one user (administrative users
only) at a time. Control is based on first active keyboard/mouse input, so multiple remote users attempting
keyboard input or mouse movement at exactly the same moment may experience uneven control.
−
Note: PC Share Mode is a global setting. For individual user access settings see Keyboard and
Mouse Control and Concurrent Access Mode on the User Account Settings screen. Each user
profile can be set individually to enable/disable keyboard and mouse control, and concurrent
access.
•
•
Logout idle users: Offers an option for Dominion KSX to automatically disconnect remote users after certain
selected time intervals of inactivity have passed.
−
−
Never (default): Idle remote users will never be disconnected.
After 5, 15, 30, 60, or 120 minutes: Idle remote users will be automatically disconnected from Dominion
KSX after the selected time period has passed with no active input from the Remote PC.
Restrict remote IP address: Determines which remote IP address locations will be granted access to Dominion
KSX.
−
−
NO (default): Remote access to Dominion KSX is unrestricted.
YES: Dominion KSX will grant remote access to up to four designated IP addresses or address levels.
Administrators can set Dominion KSX to accept requests only from the company’s intranet and/or from
just a few outside IP addresses. The IP Mask fields determine what remote IP addresses Dominion KSX
will grant remote access to.
ꢀ
A specific IP Mask instructs Dominion KSX to grant remote access only to this specific remote IP address. For
example, a mask of 10.0.0.1 instructs Dominion KSX to grant remote access from the remote IP address
location 10.0.0.1 only.
ꢀ
The value 255 acts as a wildcard in any location of the IP mask address. For example, a mask of 10.0.0.255
instructs Dominion KSX to grant remote access from any remote IP address location within the range 10.0.0.0
to 10.0.0.255. Similarly, a mask of 192.255.255.255 instructs Dominion KSX to grant remote access from any
remote IP address location beginning with 192.
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DOMINION KSX USER MANUAL
Note: Once Restrict remote IP address has been enabled, an entry must be made in at least one of
the IP Mask fields, since 0.0.0.0 is an invalid IP address.
•
Private key: Enter a private key password. This private key acts as a second level of password protection. Only
remote users who know the private key password, in addition to their user name and password, can log in and
connect to Dominion KSX.
−
Confirm private key: Enter private key password again for re-confirmation.
Note: Private key passwords are case sensitive. For remote user login, passwords must be entered
by the user in the exact case combination in which they were created here.
Note: Private key passwords must be alphanumeric. Special characters cannot be used.
Performance Settings
The Performance Settings screen is used to set up Dominion KSX’s video data transfer and bandwidth parameters.
•
•
•
Pause video stream for idle users: Pausing the flow of video data during periods of prolonged inactivity will
prevent an inactive user from needlessly consuming bandwidth.
−
Never (default): Video data will continually be sent to Remote PC, constantly updating the screen, even if
the remote user is Idle, sending no active input to Dominion KSX.
−
After 5, 15, 30, 60, or 120 minutes: Video data flow to the Remote PC will pause after the selected time
period has passed with no active input from the Remote PC.
Maximum total Bandwidth usage: Sets an upper limit to the amount of bandwidth that can be consumed by
this one Dominion KSX unit.
−
−
No Limit (default): Dominion KSX can consume as much bandwidth as needed.
10, 5, 2, or 1 megabit or 512, 256, 128 kilobit: Total bandwidth available to be consumed by this
Dominion KSX unit is limited to the selected quantity. The lower the bandwidth allowed, the slower the
performance that may result.
Maximum Bandwidth per user: Sets an upper limit to the amount of bandwidth that can be consumed by each
user logged onto this one Dominion KSX unit.
−
−
No Limit (default): Each active user can consume as much bandwidth as needed.
10, 5, 2, or 1 megabit or 512, 256, 128 kilobit: Bandwidth consumed by each active user during the
operation of this Dominion KSX unit is limited to the selected quantity. The lower the bandwidth allowed,
the slower the performance that may result.
Press <Ctrl+S> to save changes or <Esc> to cancel changes, and return to Configuration Menu. Saved Performance
Settings changes will not take effect until Dominion KSX is restarted.
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CHAPTER 4: ADMINISTRATIVE FUNCTIONS
51
RADIUS Configuration
The Radius Configuration screen is used to set up Dominion KSX for use with a RADIUS protocol server. RADIUS
protocol is an Internet standard that provides user authentication, authorization, and accounting services for remote
access devices. Dominion KSX can be configured as a RADIUS client, and will query the RADIUS server for
authentication and authorization information each time a user attempts to log on to Dominion KSX. Dominion KSX
can also send information about when each user logged in or out to the RADIUS accounting server.
Please be sure to carefully review Appendix C: RADIUS Server Settings to understand the details regarding
Dominion KSX’s RADIUS implementation.
•
Enable RADIUS Authentication: Turns the RADIUS authentication function on or off.
−
NO (default): RADIUS authentication is not operational. At a user login attempt, Dominion KSX will
refer to the Dominion KSX database of user name and password profiles that have been entered and built
by the system administrator.
−
YES: RADIUS authentication is operational. At a user login attempt, Dominion KSX will refer to the
RADIUS server’s user name and password database, provided there is not an exact matching user name and
password in the Dominion KSX database of profiles.
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DOMINION KSX USER MANUAL
RADIUS Authentication is set to NO
Or
RADIUS Authentication is set to YES
And
RADIUS Authentication is set to YES, but
the user name and password entered
exactly matches a user name and password
in the IP-Reach database of profiles.
user name and password entered does not match any user
name and password in the IP-Reach database of profiles.
RADIUS Database
Of User Names &
Passwords Used
IP-Reach
Database of User
Names and
Passwords Used
IP-Reach has no predefined permissions
set for each user, since it is NOT using the IP-Reach
database of user profiles created by the system
administrator on the User Account
Settings Screen (Figure 57)
uses permissions
IP-Reach
set for each user by the system
administrator on the User Account
Settings Screen (Figure 57)
Default RADIUS Permissions
Must be set on the RADIUS
Configuration Screen
For ALL RADIUS user names and passwords IP-Reach uses the initial
permission assumptions as set under Default RADIUS Permissions *
–
–
–
User permissions (Net, Modem, PC Share)
Admin permissions (Net, Modem, PC Share)
None, must use RADIUS attributes
•
Default RADIUS Permissions: With RADIUS Authentication operational, “Default RADIUS Permissions”
defines the basic initial permissions or privileges for all RADIUS user name and password profiles.
Note: These initial RADIUS permissions can be changed for each individual user, by overriding
attributes returned by the RADIUS server. Please see Appendix B: RADIUS Server Settings for
more information.
−
−
User permissions (Net, Modem, PC Share) (Default): All RADIUS authenticated users will have user
level (non administrative) access to Dominion KSX over the network and via modem. All users will also
have PC Share power, giving them concurrent access capability. That means they can connect to a
Dominion KSX KVM port even if another user is already connected. Keyboard and mouse control is also
granted.
Admin permissions (Net, Modem, PC Share): All RADIUS authenticated users will have Administrator
level (with Admin powers) access to Dominion KSX over the network or via modem. All users will also
have PC Share power, giving them concurrent access capability. That means they can connect to a
Dominion KSX KVM port even if another user is already connected. Keyboard and mouse control is also
granted.
Note: Control during concurrent access to a Target KVM Server in PC Share mode will be based
on first active keyboard/mouse input, so multiple remote users attempting keyboard input or
mouse movement at exactly the same moment may experience uneven control. RADIUS users with
individual PC Share capability will only be able to connect concurrently to Dominion KSX
provided the global PC Share Mode setting on the Security Configuration screen also enables it.
−
None, must use RADIUS attributes: No assumed initial permissions exist. All RADIUS authenticated
users will be denied access to Dominion KSX unless they are given specific permission to gain access.
Specific permission takes the form of FILTER-ID attributes, which are returned by the RADIUS server for
each individual RADIUS user. See Appendix C for details regarding Filter ID attributes.
•
Authentication Type: Controls which password authentication protocol will be used between Dominion KSX
Control on the Remote PC, Dominion KSX, and the RADIUS server.
−
PAP (Default): Password Authentication Protocol (PAP) will be used to encrypt and authenticate the
user’s password.
Note: PAP is slightly less secure than CHAP, but some RADIUS servers require the PAP protocol.
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CHAPTER 4: ADMINISTRATIVE FUNCTIONS
53
−
CHAP: Challenge Authentication Protocol (CHAP) will be used to encrypt and authenticate the user’s
password.
•
Server Secret: The RADIUS server and Dominion KSX, as a RADIUS client, share a common secret used to
encrypt the RADIUS protocol data. Enter the secret here. The keystrokes entered for the secret can be any
combination of keystrokes up to 128 characters in length.
−
Confirm Secret: Enter secret again for confirmation of keystrokes.
•
•
•
Primary Server IP: Enter the IP address of the primary RADIUS server. A primary server IP is required for
the RADIUS features to function.
Secondary Server IP: Optional. Enter the IP address of a secondary RADIUS server. If the primary server
becomes unavailable, Dominion KSX will redirect its RADIUS requests to this secondary or backup server.
Server UDP Port: Sets the ports used by the RADIUS server.
−
−
−
Standard 1812 & 1813 (default): Uses port 1812 for Authentication and port 1813 for Accounting. These
are the ports most often used by modern RADIUS systems.
Legacy Ports 1645 & 1646: Uses port 1645 for Authentication and port 1646 for Accounting. These ports
are most often used by older RADIUS systems.
Custom UDP Ports: Enables the administrator to enter specific port numbers for the RADIUS server.
ꢀ
ꢀ
Authentication Port: Enter port number used by RADIUS for Authentication.
Accounting Port: Enter the port number used by RADIUS for Accounting.
•
Enable RADIUS Accounting: Turns the RADIUS accounting function on or off.
−
NO (default): RADIUS accounting is operational. Log in and log out information for each user will be
recorded only in Dominion KSX’s built-in event log.
−
YES: RADIUS accounting is operational. Log in and log out information for each user will be recorded in
Dominion KSX’s built-in event log, and then Dominion KSX will send a RADIUS accounting message to
the RADIUS server.
Note: If RADIUS Authentication has been enabled, the choices previously made for Secret Server,
Confirm Secret, Primary Server IP, and Secondary Server IP will also accommodate RADIUS
Accounting. If these selections have not been made during a previous enabling of RADIUS
Authentication, they must now be selected for RADIUS Accounting.
Press <Ctrl+S> to save changes or <Esc> to cancel changes, and return to the Configuration Menu. Saved Radius
Configuration changes will not take effect until Dominion KSX is restarted.
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DOMINION KSX USER MANUAL
Time and Date
Current Date and Time on the Dominion KSX unit are listed on this screen. Once saved, Time and Date changes
will not take effect until Dominion KSX is restarted.
•
•
New Date / New Time: To manually input changes to current date and time values.
Adjust for daylight savings time: Toggle between YES and NO to reflect whether your country or state
follows the daylight savings time procedure.
•
Get Time From SNTP Server: Indicates whether Dominion KSX time/date should be automatically
synchronized with the time/date of an external SNTP server.
−
−
Primary Server IP Address: IP address of first SNTP server to attempt time synchronization.
Secondary Server IP Address: IP address of second SNTP server to query, if primary server is
unavailable.
−
User standard UDP port 123: Allows user to modify UDP port used for SNTP time synchronization.
Consult your SNTP server administrator to determine if this value should be adjusted.
•
Time Zone: Select the time zone in which your Dominion KSX unit is physically located.
Press <Ctrl+S> to save changes or <Esc> to cancel changes, and return to the Configuration Menu. Saved Radius
Configuration changes will not take effect until Dominion KSX is restarted.
Key Configuration
Select [K] to add Dominion KSX User License Key codes, increasing the total number of usernames that can be
entered into the Dominion KSX system.
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CHAPTER 4: ADMINISTRATIVE FUNCTIONS
55
Administer User Accounts
The Add, Change, or Delete User Accounts screen lists all existing user accounts for Dominion KSX and shows if
each user is currently logged in to Dominion KSX from a Remote PC. Administrators who log on to the Dominion
KSX Admin Console can use this screen to administer Dominion KSX user accounts.
Add New Users
Press the letter <A> (‘Add a new user’) to access the User Account Settings screen and add a new user profile.
Note: Dominion KSX will limit the number of total users (not including ADMIN) that can be
added to the database, depending on the number of user licenses purchased. Be sure to enter your
user license key codes by selecting [K] Key Configuration in the Configuration menu.
Use the <Tab>, <↑>, or <↓> keys to select each line on the User Account Settings screen and the <space bar> or
the <←> or <→> keys to toggle between available entries. Press <Enter>, <Tab> or <↓> when your entry on each
line is complete.
•
•
User Name: Enter a new user name.
Password: Enter a password to be associated with this user name.
−
Confirm password: Enter password again for confirmation of keystrokes.
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DOMINION KSX USER MANUAL
Note: Passwords are case sensitive. For user login, passwords must be entered by the user in the
exact case combination in which they were created here. User names and passwords entered in
this Dominion KSX user profile database each have a 24-character limit. RADIUS user names and
passwords can each be up to 128 characters.
•
•
•
Account Enabled:
−
−
YES (default): Permits this user name and profile to be actively used to gain access to Dominion KSX.
NO: The saved user profile will exist, but cannot be actively used to log in to Dominion KSX.
Administrator:
−
−
NO (default): The user name being profiled will not have Administrator privileges.
YES: This user will have Administrator privileges and powers.
Keyboard and Mouse Control: Determines whether user has keyboard and mouse control during a remote
KVM connection.
−
−
YES (default): Grants the user keyboard and mouse control.
NO: User will not have keyboard and mouse control during a remote connection.
Note: The Keyboard and Mouse Control setting chosen determines whether the next setting for
Concurrent Access Mode, if activated, will result in PC Share or Public view.
•
Concurrent Access Mode: Determines each individual user's ability to remotely log on to a Dominion KSX
KVM Port when another user has already established a remote connection.
−
YES (default): User can log on to a Dominion KSX KVM Port and establish a remote connection when
another user has already established a remote connection to that same port. The status of this sharing
depends upon the user's prior setting for Keyboard and Mouse Control.
ꢀ
If Keyboard and Mouse Control = YES: Sharing is in PC Share mode, concurrent access by more than one user.
However, control will be based on first active keyboard/mouse input for all users with Keyboard and Mouse
Control, so multiple remote users attempting keyboard input or mouse movement at exactly the same moment
may experience uneven control.
ꢀ
If Keyboard and Mouse Control = NO: Sharing is in Public View mode, concurrent access by more than one
user, but each user with NO Keyboard and Mouse Control can only view the video and has no control.
−
NO: This user can log on to a Dominion KSX KVM Port and establish a remote connection only if no
other user is currently logged onto a KVM Port already.
Note: Concurrent Access Mode is an individual user setting. For global access settings see PC
Share Mode on the Security Configuration screen.
•
Allow Network access: Determines whether this user will be able to access Dominion KSX via a Network
connection for LAN/WAN or Internet access.
−
YES (default): The user will have Network connection capability.
ꢀ
Restrict user’s IP address: Determines whether this user’s remote network access will be limited to a
particular remote IP address location or level.
ꢂ
ꢂ
NO (default): The user has remote network access to Dominion KSX from any remote IP address location.
YES: The user’s network access to Dominion KSX will be limited to a network connection originating
from a designated remote IP address location or remote IP address level.
Note: Once Restrict user’s IP address has been enabled, an entry must be made in at least one of
the IP Mask fields, since 0.0.0.0 is an impossible IP address.
−
−
IP Mask: Enter remote IP address location from which this user will be granted remote network access. A
specific IP Mask instructs Dominion KSX to grant remote access to only this specific remote IP address.
For example, a mask of 10.0.0.1 instructs Dominion KSX to grant remote access from the remote IP
address location 10.0.0.1 only. The value 255 acts as a wildcard in any location of the IP mask address. For
example, a mask of 10.0.0.255 instructs Dominion KSX to grant this user remote access from any remote
IP address location within the range 10.0.0.0 to 10.0.0.255. Similarly, a mask of 192.255.255.255 instructs
Dominion KSX to grant this user remote access from any remote IP address location beginning with 192.
NO: The user has no network connection capability.
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CHAPTER 4: ADMINISTRATIVE FUNCTIONS
57
•
Allow Modem Access: Determines whether this user will be able to access Dominion KSX via a Modem
connection for access via and analog telephone line.
−
−
NO: The user will not have Modem connection capability.
YES (default): The user will have Modem connection capability.
Press <Ctrl+S> to save changes or <Esc> to cancel changes, and return to the Add, Change, or Delete User
Accounts screen.
Change User Profile
See the previous section Add New Users and the User Account Settings screen for details on setting user profile
specifics. When you have made the required changes to the User Profile, press <Ctrl+S> to save changes or <Esc>
to cancel changes, and return to the Add, Change, or Delete User Accounts screen.
Delete Users
Use the <Tab>, <↑>, or <↓> keys to select a user from the Add, Change, or Delete User Accounts screen and press
the letter <D> to delete the user profile selected. Dominion KSX will ask you if you are sure that you want to delete
this user.
•
Y: Yes. The selected user will be deleted and Dominion KSX will return you to the Add, Change, or Delete
User Accounts screen showing all user profiles, with the deleted user no longer listed.
N: No. Dominion KSX will return you to the Add, Change, or Delete User Accounts screen, showing all user
profiles, with the selected user still listed.
•
Log Off Users
Use the <Tab>, <↑>, or <↓> keys to select a user from the Add, Change, or Delete User Accounts screen who is
currently remotely logged in to Dominion KSX (Logged in – YES) and press the letter <L> to log off the selected
user. Dominion KSX will ask you if you are sure that you want to log off this user.
•
Y: Yes. The selected user will be logged off of Dominion KSX and the remote session will end. Dominion KSX
will return you to the Add, Change, or Delete User Accounts screen, showing all user profiles, with the selected
user no longer listed as logged in.
•
N: No. Dominion KSX will return you to the Add, Change, or Delete User Accounts screen, showing all user
profiles, with the selected user still listed as being logged in.
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DOMINION KSX USER MANUAL
View Dominion KSX Status
The Dominion KSX Event Log screen shows a log file containing information about Dominion KSX log in and
connection activities. This Event Log stores Dominion KSX events, such as user login or logout, bad login attempts,
Admin login, and logout at the Dominion KSX Admin console, Admin changes to the system configuration, Admin
user profile additions, changes, or deletions, modem activity, system startup and shutdown, and all errors that occur,
with the date and time of each event. Please see Appendix F: Troubleshooting for a listing of error codes with
their meaning and suggested solution. Up to 2,048 events can be stored in one log file.
Dominion KSX also auto-recovers from fatal errors. If a fatal error occurs, it is recorded and Dominion KSX
automatically reboots. If a non-fatal error occurs, it is recorded and Dominion KSX waits until all users are logged
off the system, and then it reboots to make sure the previous non-fatal error does not escalate to a fatal error.
Restart or Shutdown the Dominion KSX
Offers options to Restart <R>, Shutdown <S>, or Cancel <Esc> the restart or shutdown command. <R> Restarts
the Dominion KSX unit and brings the Dominion KSX Admin Console back to the Dominion KSX Initialization
screen.
Diagnostics
While navigating the Main Menu of the Administrative Console, pressing <D> and <Enter> will invoke the
Dominion KSX Diagnostic functions.
These functions are meant to enable Raritan Technical Support to assist you in the case of a problem with your
Dominion KSX unit. Do not invoke these functions unless you are fully aware of their meanings and intended use.
Please contact Raritan Technical Support should you require more information.
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APPENDIX A: SPECIFICATIONS
59
Appendix A: Specifications
ITEM
DIMENSIONS
(WXDXH)
WEIGHT
POWER
KSX 440
1U full width, rack mountable:
17.33” (W) x 21.26” (D) x 1.75” (H)
440 mm (W) x 540 mm (D) x 44 mm (H)
24.2lbs.
(11kg.)
110/220V auto-switching
(50/60 Hz European)
KSX 880
1U full width, rack mountable:
24.2lbs.
(11kg.)
110/220V auto-switching
(50/60 Hz European)
17.33” (W) x 21.26” (D) x 1.75” (H)
440 mm (W) x 540 mm (D) x 44 mm (H)
Remote Connection
Network:
Modem:
10BASE-T, 100BASE-TX Ethernet
56K modem included
TCP/IP, UDP, SNMP, HTTP, HTTPS, RADIUS
Protocols:
Raritan Remote Client (RRC) Software
Operating System Requirements: Windows XP / NT* / ME / 2000 / 2003 with DirectX and Java Virtual Machine.
* NT support for some international keys are limited due to Micros
KVM Input
Keyboard: PS/2
Mouse: PS/2
Video: VGA
Supported Resolutions:
Text Modes
1024x768 @ 60Hz
1024x768 @ 70Hz
1024x768 @ 75Hz
1024x768 @ 85Hz
1152x864 @ 60Hz
1152x864 @ 75Hz
1280x1024 @ 60Hz
640x480 @ 60Hz
640x480 @ 72Hz
640x480 @ 75Hz
640x480 @ 85Hz
800x600 @ 56Hz
800x600 @ 60Hz
800x600 @ 72Hz
800x600 @ 75Hz
800x600 @ 85Hz
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DOMINION KSX USER MANUAL
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APPENDIX B: SERIAL PORT PIN-OUT DIAGRAMS
61
Appendix B: Serial Port Pin-Out Diagrams
In order to provide maximum port density and to enable simple UTP (Category 5) cabling, the serial parts found on
Dominion KSX via compact RJ45 ports. However, no widely adopted industry-standard exists for sending serial
data over RJ45 connections. For your reference, the serial pin-out employed by Dominion KSX is provided below.
Dominion KSX RJ45 Serial Pin-Out
RJ45 (FEMALE)
FUNCTION
RTS
1
2
3
4
5
6
7
8
DTR
TXD
GND
SG
RXD
DSR
CTS
SCSDB25F Nulling Serial Adapter Pin-Out
RJ45 (FEMALE)
DB25 (FEMALE)
1
2
3
4
5
6
7
8
5
6, 8
3
1
7
2
20
4
SCSDB25M Nulling Serial Adapter Pin-Out
RJ45 (FEMALE)
DB25 (MALE)
1
2
3
4
5
6
7
8
5
6, 8
3
1
7
2
20
4
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DOMINION KSX USER MANUAL
SCSDB9F Nulling Serial Adapter Pin-Out
RJ45 (FEMALE)
DB9 (FEMALE)
1
2
3
4
5
6
7
8
8
1, 6
2
SHELL
5
3
4
7
SCSDB9M Nulling Serial Adapter Pin-Out
RJ45 (FEMALE)
DB9 (MALE)
1
2
3
4
5
6
7
8
8
1, 6
2
SHELL
5
3
4
7
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APPENDIX B: SERIAL PORT PIN-OUT DIAGRAMS
63
Custom, Nulling RJ45 Cable
Like Dominion KSX, many newer devices also provide serial ports in RJ45 form. However, as noted above, each
implementation is proprietary: not all serial ports using RJ45 connectors are alike!
Owners of hardware with RJ45 serial ports, who very familiar with network cabling, may be able to crimp their own
UTP/Cat 5 cable such that no adapters are necessary to connect their device to Dominion KSX; a single, custom-
made UTP/Cat 5 cable can connect the device’s RJ45 serial port to Dominion KSX’s RJ45 serial device ports.
To do so, reference the RJ45 pin-out diagram above, along with the serial RJ45 pin-out diagram of your device.
CRLVR-15 Custom Rollover Cable for Most Sun / Cisco RJ45 Serial Ports
For your convenience, Raritan also provides P/N CRLVR-15, a custom Cat5 cable that enables most Sun / Cisco
RJ45 serial ports to be connected directly to Dominion KSX serial ports. Alternatively, you may crimp this cable
yourself by following the cable pin-out diagram below:
RJ45 (MALE)
RJ45 (MALE)
1
2
3
4
5
6
7
8
8
7
6
5
4
3
2
1
WARNING! Not all Sun and Cisco devices have been tested with this cable; you must refer to the user’s
manual of your device and confirm its pin-out to ensure compatibility. If you are at all unfamiliar with this
procedure, you should not attempt to make your own direct-connect cable – instead, use Raritan’s standard
DB9 and DB25 adapters.
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DOMINION KSX USER MANUAL
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APPENDIX C: RADIUS SERVER SETTINGS
65
Appendix C: RADIUS Server Settings
This appendix discusses the RADIUS server and how it interacts with Dominion KSX to accommodate Dominion
KSX as a RADIUS client. For information on designating the Dominion KSX unit itself as a RADIUS client, see the
Radius Configuration section in Chapter 4: Administrative Menus.
RADIUS Authentication Priority and Flowchart
When Dominion KSX is configured to utilize RADIUS authentication, user login attempts are first checked against
Dominion KSX’s internal username and password list. (At least one username/password pair, for the “admin” user,
must exist in the Dominion KSX database). Should the login attempt fail and Dominion KSX is configured to utilize
an external RADIUS server, Dominion KSX then consults the RADIUS server for completing authentication. This
process flow is illustrated below.
LOGIN ATTEMPT
User Name & Password Entr
IP-ReachDatabase
Username & Password
Profiles
Entered on IP-Reach
by System Administrator
Match Found
Login Entry
(User Name & Password)
exactly matches a user profile
in the IP-Reach database
Match NOT Found
Login Entry (User Name & Password) does not
match any user profiles in theIP-Reachdatabase
IP-Reach Database
Permissions Used
See Figure 54– User
Accounts Settings
Screen
Authentication
Request Sent To
RADIUS Server
Query for matching
User Name and
Password
END OF AUTHENTICATION
Match Found
Login Entry (User Name & Password) exactly
matches a user profile in the RADIUS database
Match NOT Found
Login Attempt Rejected
END OF AUTHENTICATION
RADIUS
Accepts or
Challenges
Challenge
See Figure 75 & 76
RADIUS Sends
Challenge Query
back to user
Acceptance
RADIUS Database Used
RADIUS Permission Authorization
Attributes are primary
Acceptance after Challenge
RADIUS Database Used
RADIUS Permission Authorization
Attributes are primary
Challenge Response
Not Accepted
Login Attempt Rejected
END OF AUTHENTICATION
END OF AUTHENTICATION
END OF AUTHENTICATION
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DOMINION KSX USER MANUAL
Controlling Dominion KSX User Permissions via RADIUS
FILTER-ID
Dominion KSX recognizes, and in some cases requires, optional “FILTER-ID” RADIUS attributes that are returned
by the RADIUS server. These returned attributes communicate permissions for each user, which override default
permissions set for all RADIUS users under the “Default RADIUS Permissions” settings parameter – (see Chapter
4: Administrative Functions, RADIUS Configuration).
The FILTER-ID attribute tells Dominion KSX what permissions to grant or deny each specific RADIUS user (or
user group, since most RADIUS servers can be configured to return this optional attribute per user or for groups of
users).
The FILTER-ID attribute contains an ASCII text string. The form of the string is the text −
“IP-Reach:letter(s)” − where letter(s) represents one or more of the following case-sensitive parameters that denote
access permissions, as follows:
A
a
Add administrator permissions.
Subtract administrator permissions.
K
k
Add keyboard and mouse control permissions.
Subtract keyboard and mouse control permissions.
Add modem access permissions.
M
m
N
n
Subtract modem access permissions.
Add network access (using Raritan Remote Client software) permissions.
Subtract network access (using Raritan Remote Client software) permissions.
Add KVM video access permissions
V
v
Subtract KVM video access permissions
Add serial console access permissions.
S
s
Subtract serial console access permissions.
Add PC Share permissions.
P
p
Subtract PC Share permissions.
Example # 1:
If the “Default RADIUS permissions” option is set to “User permissions (Net,Modem,PC Share)” and the RADIUS
server returned a FILTER-ID attribute with the string “IP-Reach:m”, the modem access permission would be
removed from the user. The user would be left with Network (Raritan Remote Client Software) and PC Share
permissions.
Example # 2:
If the “Default RADIUS permissions” option is set to “None, must use RADIUS attributes” and the RADIUS server
returned a FILTER-ID attribute with the string “IP-Reach:NAP”, then the user would have network access,
administrator, and PC Share permissions. The user would not have serial console access privileges.
Note: When the “Default RADIUS permissions” option is set to “None, must use RADIUS
attributes,” RADIUS user access to Dominion KSX will be denied unless the FILTER-ID is used to
grant the user permissions.
Note: To maintain backward compatibility with the existing Raritan installed base, Dominion KSX
supports FILTER-ID attributes prefaced by the string "TeleReach:" or “IP-Reach”. Therefore, if
you already use Raritan network devices such as TeleReach or IP-Reach, you need not reformat
your RADIUS permissions.
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APPENDIX C: RADIUS SERVER SETTINGS
67
RADIUS Attributes Generated by Dominion KSX
Dominion KSX sends the following RADIUS attributes to the RADIUS server with each access request:
ATTRIBUTE
DATA
USER-NAME
The user name entered at the login screen.
In PAP mode, the encrypted password entered at the login screen.
USER-PASSWORD
CHAP-PASSWORD
In CHAP mode, the CHAP protocol response computed from the password and the CHAP
challenge data.
NAS-IP-ADDRESS
NAS-IDENTIFIER
Dominion KSX’s IP Address
If the Dominion KSX unit’s name, entered at the Dominion KSX Admin Console on the Network
Configuration screen, is left to the default name “Dominion KSX,” then the identifier will simply be
“Dominion KSX”. If another name is entered as an alternative to the default name “Dominion
KSX,” then the identifier will be “Dominion KSX.<name>” where <name> represents the
alternative name entered on the Network Configuration screen.
NAS-PORT-TYPE
NAS-PORT
STATE
The value ASYNC (0) for modem connections and ETHERNET (15) for network connections.
Always 0.
If this request is in response to a ACCESS-CHALLENGE, the state data from the ACCESS-
CHALLENGE packet will be returned.
PROXY-STATE
If this request is in response to a ACCESS-CHALLENGE, the proxy state data from the ACCESS-
CHALLENGE packet will be returned.
Dominion KSX sends the following RADIUS attributes to the RADIUS server with each accounting request:
ATTRIBUTE
SESSION-TYPE
SESSION-ID
DATA
Either START (1) for log in or STOP (2) for log out.
A
string containing
a
unique session name. The name is in the format of “<NAS-
IDENIFIER>:<user IP address>:<number>” where <NAS-IDENTIFER> is the string from the
NAS-IDENTIFIER attribute, <user IP address> is the IP address of the user’s remote PC, and
<number> is a unique sessions number. Example: “Dominion KSX:192.168.1.100:122”
USER-NAME
The user name entered at the login screen.
Dominion KSX’s IP Address
NAS-IP-ADDRESS
NAS-IDENTIFIER
If the Dominion KSX unit’s name, entered at the Dominion KSX Admin Console on the Network
Configuration screen, is left to the default name “Dominion KSX,” then the identifier will simply be
“Dominion KSX”. If another name is entered as an alternative to the default name “Dominion
KSX,” then the identifier will be “Dominion KSX.<name>” where <name> represents the
alternative name entered on the Network Configuration screen.
NAS-PORT-TYPE
NAS-PORT
The value ASYNC (0) for modem connections and ETHERNET (15) for network connections.
Always 0.
FILTER-ID
Any FILTER-ID attributes returned by the RADIUS server during authentication will be sent in
each accounting request.
CLASS
Any CLASS attributes returned by the RADIUS server during authentication will be sent in each
accounting request.
ACCT-AUTHENTIC
How the user was authenticated. Either RADIUS (1) if the user was authenticated by the RADIUS
server or LOCAL (2) if the user was authenticated by Dominion KSX’s built-in user name database.
TERMINATE-CAUSE If this is a STOP request, the reason the user was terminated. Either USER_REQUEST (1),
LOST_SERVICE (3), SESSION_TIMEOUT (5), or ADMIN_RESET (6).
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DOMINION KSX USER MANUAL
RADIUS Access Challenge
A RADIUS server can require additional information from the user in addition to user name and password. The type
of information will depend on the authentication method used by the RADIUS server. After Dominion KSX sends
the initial ACCESS-REQUEST packet, the RADIUS server can return an ACCESS-CHALLENGE packet. The
ACCESS-CHALLENGE packet will contain one or more reply messages for the user. Dominion KSX will display
the reply messages and ask for the user’s answer to the RADIUS server’s challenge.
In the remote application, the RADIUS Challenge dialog box will be displayed after the normal login dialog box.
Enter your answer and click on the [OK] button.
RADIUS challenges will also be asserted at the Dominion KSX Local Admin Console.
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APPENDIX D: SNMP FEATURES
69
Appendix D: SNMP Features
For convenient monitoring with standard network management systems such as HP OpenView or IBM Tivoli
software solutions, Dominion KSX features an SNMP agent with standard MIB2 support.
Dominion KSX responds to SNMP GET requests with standard MIB2 variables, although for security reasons only a
subset of the variables are provided.
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APPENDIX E: FREQUENTLY ASKED QUESTIONS
71
Appendix E: Frequently Asked Questions
QUESTION:
ANSWER:
Does Dominion KSX
provide an integrated
interface that allows you
to view both the KVM
paths and Serial devices
that are connected? What
about power control?
Yes, the Dominion KSX graphical user interface (GUI) lets you view and name all
of the connected devices – both KVM and serial. In addition, if a Raritan power
strip is used, Dominion KSX provides a GUI interface for power control.
Does Dominion KSX
provide a local access
port?
Dominion KSX includes a local access port for KVM devices. No access port for
serial devices is included. However, serial access can be obtained via a Raritan
software interface that is always shipped with Dominion KSX.
Can I open multiple
windows and “tile” in
order to monitor multiple
servers and other IT
equipment?
Yes, you may monitor and “tile” up to eight serial ports and one KVM connection
concurrently per Dominion KSX unit.
Can I use a browser such
as Netscape or do I have
to use Internet Explorer?
Dominion KSX supports both Netscape and Internet Explorer. However, the
browsers must run on a Windows-based server.
What cable does Raritan
recommend for use with
the KVM ports on
Raritan recommends KVM UltraThin cables (CCPT). Raritan’s standard cables
(CCP) will also work.
Dominion KSX?
Yes. The same remote interface is used for both the Dominion KSX and IP-Reach.
Can I use Dominion KSX
with my existing Raritan
IP-Reach product? Will
this combination work to
give me an added user?
Is Dominion KSX easy to Yes. Dominion KSX is very easy to install. It is a true ‘plug and play’ appliance
install? that does not require an external server to operate.
What level of control does The remote user has direct access and total control of target devices for
Dominion KSX have over maintenance, administration and troubleshooting, from running GUI applications to
attached Target Servers?
BIOS-level troubleshooting, and even rebooting.
What makes the
With Dominion KSX, no software runs on each individual target server. Traditional
performance of Dominion remote access software solutions require software to be loaded and running on each
KSX different from that
of remote access
software?
target server, which must offer a supporting operating system. This can create
compatibility, performance, and reliability issues on mission critical target servers.
What remote access
connection methods can
Dominion KSX
Dominion KSX provides network administrators with a choice of remote access via
Internet, LAN/WAN, or dial-up modem. That means servers can be accessed both
in and out of band so remote access to mission critical target servers is always
available—even if the network is down.
accommodate?
What is the slowest
connection Dominion
KSX can handle?
Dominion KSX offers scalable performance based on bandwidth available, down to
20kbps.
Can I use Dominion KSX Yes, Dominion KSX fits into most any network configuration utilizing TCP/IP. The
in a VPN?
network administrator simply adds Dominion KSX as a node on the network via
Dominion KSX admin console.
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DOMINION KSX USER MANUAL
Can I perform a Dial-up
No. Modems require an analog telephone line.
modem connection to
Dominion KSX over a PBX
line?
Can I use Dominion KSX
within my local network?
Dominion KSX can be used in any computer network that supports TCP/IP.
When does Dominion KSX
use TCP? UDP?
Both TCP and UDP are used by Dominion KSX. However, TCP is essential, whereas UDP is
optional.
UDP is used only for one Dominion KSX feature, automatic detection of Dominion KSX
units in a subnet (see Chapter 3: Raritan Remote Client, RRC Navigator).
If you do not employ the browse feature (and by extension, are not using DHCP), then
Dominion KSX will only communicate using TCP.
How are user profile and
password information stored
on the Dominion KSX unit?
All sensitive data is hashed and stored encrypted for the highest security.
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APPENDIX F: TROUBLESHOOTING
73
Appendix F: Troubleshooting
Problems and Suggested Solutions
REMOTE CONNECTION
PROBLEMS
SOLUTION
I cannot connect to Dominion
KSX via dial-up modem.
Ensure that you have specified the modem device for your Remote PC in the Add Connection
Window (Dial-up type connection) modem field.
Although concurrent connections may be enabled (either globally or individually), the
modem in Dominion KSX will only accommodate one remote connection at a time – ensure
that someone else is not already connected via modem.
Ensure that your user profile has modem access enabled and that Dominion KSX is
configured to enable a modem interface on the Network Configuration Screen.
Ensure that the communication port chosen by the network administrator on the Network
Configuration screen matches the port set in your connection profile.
I cannot connect to Dominion
KSX via LAN/WAN or
Internet.
Re-check the IP settings for Dominion KSX from the Dominion KSX Admin Console or
remote Admin Console window. Accessing the Network Configuration screen, ensure that
the IP addresses set for “IP Address, Subnet Mask, and Default Gateway” are still set
correctly, per your Network Administrator’s instructions.
Ensure that your user profile has network access enabled and that Dominion KSX is
configured to enable a network interface.
Ensure that the communication port chosen by the network administrator on the Network
Configuration screen matches the port set in your connection profile.
Ensure that the network configuration is correct by sending a PING from the Remote PC to
Dominion KSX.
I cannot connect to Dominion
KSX via Web Browser.
Re-check the IP settings for Dominion KSX from the Dominion KSX Admin Console or
remote Admin Console window. Accessing the Network Configuration screen, ensure that
the IP addresses set for “IP Address, Subnet Mask, and Default Gateway” are still set
correctly, per your Network Administrator’s instructions.
Ensure that your user profile has Web Browser access enabled and that Dominion KSX is
configured to enable Web Browser.
I cannot connect to Dominion
KSX and seem to be stuck at
the Login window.
Ensure that you are using a valid and correct user name and password. Ensure that you are
typing user name and password in the exact upper and lowercase combinations in which they
were created. Drag the Login window to the side and view Connection Status window
behind it. The Connection Status window will show details on your connection attempts,
and may offer specifics on the problem.
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DOMINION KSX USER MANUAL
TARGET KVM SERVER
KEYBOARD PROBLEMS
SOLUTION
Dominion
KSX
is
not The window in Raritan Remote Client that is displaying you Target KVM Server must be the
accepting keyboard commands active window for proper keyboard control. Ensure the window in which you are typing is
from the Remote PC.
active.
Try clearing the keyboard signals to ensure that the release or breakcode signal has been
received − alternately press the <Ctrl>, <Shift> and <Tab> keys rapidly a few times on your
keyboard. Ensure the remote user has keyboard and mouse privileges.
Exit the Dominion KSX software and then restart it again.
I pressed the Caps Lock key on This is normal. Use the indicators on the Status Bar to determine CAPS key status for the
my Remote PC. The CAPS Target KVM Server.
indicator on the Dominion
KSX Status Bar appeared, but
the Caps Lock indicator light is
not lit on my Remote PC
keyboard.
The
Keyboard
is
not Reset the keyboard chips within Dominion KSX by recycling power to it. Make sure you
functioning and the green LED power down both Dominion KSX and all attached KVM switches at the same time. Otherwise
on the back of Dominion KSX the KVM chips in Dominion KSX will draw power from the KVM switches and fail to reset.
for at least one of the KVM
ports is not blinking, but rather
constantly lit.
I am accessing Dominion KSX Click the window title bar under the Dominion KSX toolbar to activate the viewing window.
via the Web Browser and the If the viewing window is not the active window, the keyboard will not function.
keyboard does not function. I
type, but nothing happens.
SOLUTIONS
TARGET KVM SERVER
MOUSE PROBLEMS
Target KVM Server Mouse Pointer tracks When working from a Remote PC, a slight delay between your local mouse
too slowly after Dominion KSX Mouse pointer and the Target KVM Server’s Mouse Pointer is normal due to
Pointer.
uncontrollable lags in the speed of the remote connection – Internet, direct dial
modem, or network. With each new video image viewed, Dominion KSX
automatically re-syncs and aligns the mouse pointers. Wait a few seconds after
switching to each new video image for automatic re-calibration to take place and
the two mouse pointers will line up with each other. If you do not wish to wait for
this auto calibration, or you find the two mouse pointers out of sync at any time;
click the Synchronize Mouse button, or simultaneously press the keys <Ctrl-
Alt-S>. This will manually re-align the two pointers.
Immediately after switching to a new
Target Server channel the mouse stops
and/or is out of sync.
Be sure to follow the directions in Chapter 2: Installation, “Configuring Target
KVM Servers” in order to ensure that mouse synchronization functions properly.
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APPENDIX F: TROUBLESHOOTING
75
SOLUTIONS
TARGET KVM SERVER
MOUSE PROBLEMS
Click Synchronize Mouse button, or press <Ctrl-Alt-S>.
The local mouse pointer does not track or
is not in sync (not aligned) with the Target
KVM Server’s Mouse Pointer.
Ensure each Target Server uses a standard Windows mouse driver; the
IntelliMouse driver is not currently supported.
Be sure to follow the directions in Chapter 2: Installation, “Configuring Target
KVM Servers” in order to ensure that mouse synchronization functions properly.
Click Auto-sense Video button or simultaneously press <Ctrl-Alt-A>.
Dominion KSX is not accepting my Dominion KSX will not support a serial type mouse or non-standard mouse
mouse.
drivers. It does support a PS/2 style mouse and standard Windows mouse drivers.
Other mouse drivers may function with Dominion KSX, but will require
extensive changes to the mouse settings until a functioning mix of motion settings
is found. If you must use a mouse driver on a Target Server that is not currently
supported by Dominion KSX, try setting the mouse acceleration to <none> and
the mouse speed to <slow>.
Dominion KSX Mouse Pointer and the Windows NT Administration or Log On screens may revert to default mouse
Target Server Mouse Pointer do not pointer motion/acceleration speeds. As a result, mouse sync may not be optimal at
sync up in certain Windows NT these screens. If you are comfortable adjusting the registry on the Windows NT
Administration screens, like the NT log on Target Server, you can obtain better Dominion KSX mouse sync at NT
screen.
Administration screens by entering the Target Server’s registry editor and
changing the following settings: default user mouse motion speed = 0; mouse
threshold 1 = 0; mouse threshold 2 = 0.
TARGET KVM SERVER PROBLEMS
SOLUTION
When I reboot a Target KVM Server To access a Target Server’s BIOS, you may have to first temporarily de-select the
through Dominion KSX, from a Remote Sense video mode changes automatically checkbox in the Video Settings
PC, I cannot access the Target Server’s window, accessed with the Video Settings button on the Dominion KSX toolbar.
BIOS. It seems Dominion KSX is not Video auto-sensing slows the remote viewing of the reboot process and makes it
accepting the BIOS entry command difficult to send BIOS access keystrokes to the Target Server from a Remote PC
keystroke.
(the BIOS screen prompt passes too quickly). De-selecting the auto-sense
checkbox frees Dominion KSX to convey BIOS access keystrokes as quickly as
possible. It also aides in the quick interpretation of rapidly changing video
screens. Be sure to re-select the checkbox when finished with BIOS access.
TARGET KVM SERVER
VIDEO PROBLEMS
SOLUTION
After switching to a different Target Click the Auto-sense Video button or simultaneously press the keys <Ctrl-Alt-A>.
Server channel the video is not clear. Dominion KSX will adjust the video settings. If the video does not become clear,
Sometimes there is a black edge at the additional manual video setting adjustments may be necessary. Contact Raritan
boundary of the Target Server’s Technical Support to discuss changes to the Video Settings window.
screen.
Ensure all Target Servers have standard blanking times. Horizontal and vertical
blanking times should closely approximate VESA standard values.
When viewing
a
Target Server The Color Settings on the Video Settings tab in the Video window are not set
remotely, the video image is filled with correctly. Attempt manual adjustment until the color blocking ceases or run the
moving block of incorrect color that Automatic Color Calibration Routine (see Chapter 3: Raritan Remote Client,
seem to track next to the movement of Color Calibration).
the mouse pointer.
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DOMINION KSX USER MANUAL
TARGET KVM SERVER
VIDEO PROBLEMS
SOLUTION
The screen is filled with small visual Click the Refresh Screen button on the Dominion KSX toolbar or simultaneously
errors, or grains of missing color, press the keys <Ctrl-Alt-R>.
which need to be cleaned up.
The video seems to be stuck in Auto Pressing the Auto-sense Video button while auto sensing is occurring will stop the
Sense mode and the auto sensing auto sense process. Check your Target Server resolution to ensure Dominion KSX
message in the middle of the screen supports it.
keeps counting higher and higher.
WEB BROWSER PROBLEMS
SOLUTION
Raritan Remote Client does not appear Ensure that your Dominion KSX has Web Browser access enabled.
when I attempt to access Dominion
Ensure that you are accessing Dominion KSX with a Windows-based computer
KSX via web browser.
(Win32), using Internet Explorer, Netscape, or Mozilla.
Ensure that your network and firewall configuration allows access to the HTTPS port
443.
Ensure that your network and firewall configuration allows access to the HTTP port
If you are using Windows NT and higher, and this is the first time you are accessing
Dominion KSX via web browser on that computer, ensure that you are not logged in
as a “restricted” user.
Ensure that your web browser allows ActiveX objects to be downloaded and
launched.
When using Raritan Remote Client via If you are using Windows XP, Microsoft’s inconsistent application of Java
web browser, I click on a serial port or technology can cause conflicts in your web browser’s capability to run Java applets.
the power control port (“PowerPort”),
Be sure that only one Java virtual machine is active on your computer. Many
but nothing appears – I only see a
Windows XP users have multiple Java virtual machines from Sun Microsystems – or
blank white screen.
more likely – both a Microsoft Java virtual machine, as well as a Sun Microsystems
Java virtual machine both active. These version conflicts cause Raritan Remote
Client’s serial console and power control capabilities to cease from executing.
LOCAL ACCESS CONSOLE PROBLEMS
SOLUTION
When using the Local Access Console Increase the video resolution of your Target KVM Server.
on the front of Dominion KSX to
If noise persists, use a CRT monitor instead of an LCD monitor on the Local Access
Console port.
access Target KVM Servers locally,
noise appears on my monitor.
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APPENDIX F: TROUBLESHOOTING
77
Event Log File and On-Screen Error Codes
Dominion KSX will display or log an error code in the Dominion KSX Event Log Screen in the event of a problem
occurring. Error codes are eight-digit hexadecimal numbers, containing two parts: the first four denote error type;
and the second four digits denote a location code.
These last four digits of the Dominion KSX error code are the most useful in determining what has caused a system
failure. Below is a list of location codes (the last four digits of an error code), and their meanings.
ERROR CODE
MEANING
RECOMMENDATION
(LAST 4 DIGITS)
0001 – 0003
Memory allocation error
Reboot Dominion KSX. Make sure the BIOS memory test recognizes
at least 64MB of RAM. If the problem persists, restore the software
and file system from the Recovery CD-ROM.
0004
Could not read the onfiguration Reenter the configuration information and reboot. If the problem
file on startup. The file may be continues, restore the software and file system from the Recovery CD-
corrupt, the file system may be ROM.
damaged, or the config file
might be from an older version
of Dominion KSX.
0005
0006
The config file was missing. Reenter the configuration information and reboot. If the problem
This may be the first time you continues, restore the software and file system from the Recovery CD-
have started Dominion KSX or ROM.
the file system has become
corrupt.
The config file could not be Retry, but if the problem persists, restore the software and file system
saved. The file system may be from the Recovery CD-ROM.
corrupt or the hard drive may
not be responding.
0007 – 0008
Delete
Memory allocation error.
Reboot Dominion KSX. Make sure the BIOS memory test recognizes
at least 64MB of RAM. If the problem persists, restore the software
and file system from the Recovery CD-ROM.
Memory allocation error.
Reboot Dominion KSX. Make sure the BIOS memory test recognizes
at least 64MB of RAM. If the problem persists, restore the software
and file system from the recovery CD-ROM.
0009
Could not find the frame rabber Power off the system and make sure the frame grabber card is inserted
card.
firmly. If the problem persists, there may be a problem with your
Dominion KSX hardware.
000A
Frame grabber card is not Power off the system and make sure the frame grabber card is inserted
responding correctly.
firmly. If the problem persists, there may be a problem with your
Dominion KSX hardware.
000B
Memory allocation error.
Reboot Dominion KSX. Make sure the BIOS memory test recognizes
at least 64MB of RAM. If the problem persists, restore the software
and file system from the Recovery CD-ROM.
000C – 000F
Memory allocation error.
Reboot Dominion KSX. Make sure the BIOS memory test recognizes
at least 64MB of RAM. If the problem persists, restore the software
and file system from the Recovery CD-ROM.
0011
0012
The Ethernet controller could There is a problem with the Dominion KSX hardware.
not be found.
The modem could not be Power off the system and make sure the frame grabber card is inserted
found.
firmly. If the problem persists, there may be a problem with your
Dominion KSX hardware.
0013
0014
Memory allocation error.
Reboot Dominion KSX. Make sure the BIOS memory test recognizes
at least 64MB of RAM. If the problem persists, restore the software
and file system from the Recovery CD-ROM.
There is a problem with the IP Check the IP address configuration and reboot.
address.
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DOMINION KSX USER MANUAL
ERROR CODE
MEANING
RECOMMENDATION
(LAST 4 DIGITS)
0015
The DHCP server did not Make sure your DHCP server is operating correctly and then reboot
respond. Dominion KSX could Dominion KSX.
not acquire an IP address.
0016 – 0019
001A
There is a problem with one of Restore the software and file system from the Recovery CD-ROM.
the Dominion KSX startup
files.
Error occurred while nitializing Reboot Dominion KSX. Make sure the BIOS memory test recognizes
the UDP socket.
at least 64MB of RAM. If the problem persists, restore the software
and file system from the Recovery CD-ROM.
001B
Error occurred while nitializing Reboot Dominion KSX. Make sure the BIOS memory test recognizes
the TCP write socket.
at least 64MB of RAM. If the problem persists, restore the software
and file system from the Recovery CD-ROM.
001C
Error occurred while nitializing Reboot Dominion KSX. Make sure the BIOS memory test recognizes
the TCP read socket.
at least 64MB of RAM. If the problem persists, restore the software
and file system from the Recovery CD-ROM.
001D – 001E
001F
Resource allocation error.
Reboot Dominion KSX. Make sure the BIOS memory test recognizes
at least 64MB of RAM. If the problem persists, restore the software
and file system from the Recovery CD-ROM.
Could not listen to the TCP Reboot Dominion KSX. Make sure the BIOS memory test recognizes
write socket.
at least 64MB of RAM. If the problem persists, restore the software
and file system from the Recovery CD-ROM.
0020
Could not listen to the TCP Reboot Dominion KSX. Make sure the BIOS memory test recognizes
read socket.
at least 64MB of RAM. If the problem persists, restore the software
and file system from the Recovery CD-ROM.
0021
TCP listen process failed.
Reboot Dominion KSX. Make sure the BIOS memory test recognizes
at least 64MB of RAM. If the problem persists, restore the software
and file system from the Recovery CD-ROM.
0022
UDP listen process failed.
SSL write failed.
Reboot Dominion KSX. Make sure the BIOS memory test recognizes
at least 64MB of RAM. If the problem persists, restore the software
and file system from the Recovery CD-ROM.
0023
Reboot Dominion KSX. Make sure the BIOS memory test recognizes
at least 64MB of RAM. If the problem persists, restore the software
and file system from the Recovery CD-ROM.
0024
SSL read failed.
Reboot Dominion KSX. Make sure the BIOS memory test recognizes
at least 64MB of RAM. If the problem persists, restore the software
and file system from the Recovery CD-ROM.
0025
Memory allocation error.
Resource allocation error.
Resource allocation error.
Resource allocation error.
Reboot Dominion KSX. Make sure the BIOS memory test recognizes
at least 64MB of RAM. If the problem persists, restore the software
and file system from the Recovery CD-ROM.
0026 – 0029
002A – 002F
0030-0039
Reboot Dominion KSX. Make sure the BIOS memory test recognizes
at least 64MB of RAM. If the problem persists, restore the software
and file system from the Recovery CD-ROM.
Reboot Dominion KSX. Make sure the BIOS memory test recognizes
at least 64MB of RAM. If the problem persists, restore the software
and file system from the Recovery CD-ROM.
Reboot Dominion KSX. Make sure the BIOS memory test recognizes
at least 64MB of RAM. If the problem persists, restore the software
and file system from the Recovery CD-ROM.
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APPENDIX F: TROUBLESHOOTING
79
ERROR CODE
MEANING
RECOMMENDATION
(LAST 4 DIGITS)
003A – 003F
Resource allocation error.
Resource allocation error.
Reboot Dominion KSX. Make sure the BIOS memory test recognizes
at least 64MB of RAM. If the problem persists, restore the software
and file system from the Recovery CD-ROM.
0040
Reboot Dominion KSX. Make sure the BIOS memory test recognizes
at least 64MB of RAM. If the problem persists, restore the software
and file system from the Recovery CD-ROM.
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