2-Line
Speakerphone
User’s Guide
25214
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The telephone company may make changes in its communications facilities, equipment, operations or proce-
dures where such action is required in the operation of its business and not inconsistent with FCC Rules and
Regulations. If these changes are expected to affect the use or performance of your telephone equipment, the
telephone company must give you adequate notice, in writing, to allow you to maintain uninterrupted service.
Interference Information
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This
device may not cause harmful interference; and (2) This device must accept any interference received, including
interference that may cause undesired operation.
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part
15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a
residential installation.
This equipment generates, uses and can radiate radio frequency and, if not installed and used in accordance
with the instructions, may cause harmful interference to radio communications. However, there is no guarantee
that interference will not occur in a particular installation.
If this equipment does cause harmful interference to radio or television reception that can be determined by
turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the
following measures.
• Reorient or relocate the receiving antenna (that is, the antenna for radio or television that is
“receiving”the interference).
• Reorient or relocate and increase the separation between the telecommunications equipment and
receiving antenna
• Connect the telecommunications equipment into an outlet on a circuit different from that to which
the receiving antenna is connected.
If these measures do not eliminate the interference, please consult your dealer or an experienced radio/televi-
sion technician for additional suggestions. Also, the Federal Communications Commission has prepared a
helpful booklet, “How to Identify and Resolve Radio/TV Interference Problems.” This booklet is available from
the U.S. Government Printing Office, Washington, D.C., 20402. Please specify stock number 004-000-00345-4
when ordering copies.
Notice: The changes or modifications not expressly approved by the party responsible for compliance
could void the user’s authority to operate the equipment.
Licensing
Licensed under US Patent 6,427,009.
Hearing Aid Compatibility
This telephone system meets FCC standards for Hearing Aid Compatibility.
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Table of Contents
- Mute
- Do Not Disturb
- Flash
17
17
18
Equipment Approval Information
Interference Information
Licensing
Hearing Aid Compatibility
Introduction
Parts Checklist
Telephone Jack Requirements
Important Installation Guidelines
Phone Layout
Installing the Phone
Programming the Phone
- Standby Screen
2
3
3
3
5
5
6
6
- Inserting a Pause in the Dialing
Sequence
- Redial
- Reviewing the Redial Numbers
- Storing a Redial Record in Directory
- Ringer On/Off and Ringer Volume
- Speakerphone, Handset and
Headset Volume
18
18
18
18
19
7
8
19
19
19
20
20
20
- Hold
- Conference Calls
11
11
11
11
11
12
12
12
12
13
13
13
13
13
14
14
14
14
14
15
15
15
15
16
Caller ID (CID)
- Programming Functions
- Voice Mail
- Call VM
- Settings
- Phone Settings
- Date/Time
- Set Date/Time
- Set Format
- Time Format
- Date Format
- Sound Settings
- Ring Tones
- Key Tone
- Dial Mode
- Area Code
- 2nd Call Alert
- Restore Setting
- Receiving and Storing CID Records
- Reviewing CID Records
- Saving a CID Record to the Phone
Directory
- Deleting a CID Record
- Deleting All Call Records
- Dialing Back
20
21
21
21
22
22
22
- Call Waiting Caller ID
Directory and One-Touch Memory
- Adding Directory Entries
- Storing a Record in the One-Touch
Memory Buttons
23
23
- Reviewing Directory Records
- Editing a Name or Number Stored in
the One-Touch/Memory Log
23
- Reviewing Record in One-Touch Memory 24
- Editing a Directory Record
- Deleting a Directory Record
- Deleting All Directory Records
- Dialing a Directory Record
24
24
24
24
- Display Setting
- Language
- Contrast
- Backlight
- Dialing a One-Touch/Memory Record 25
Telephone Operation
- Display Messages
Backup Battery Operation
Troubleshooting Guide
General Product Care
Warranty Assistance
Limited Warranty
25
26
26
26
27
27
- Making Calls with the Corded Handset 16
- Making Calls in Speakerphone Mode 16
- Making Calls with the Optional
Wired Headset
- Pre-Dialing
- Answering a Call
16
16
17
- Switching Between the Speakerphone,
Handset, and Headset Mode
17
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Introduction
CAUTION: When using telephone equipment, there are basic safety instructions that should always
be followed. Refer to the IMPORTANT SAFETY INSTRUCTIONS provided with this product and save
them for future reference.
Parts Checklist
Make sure your package includes the following items:
Coiled Handset
Cord
Corded
Handset
AC power
Short Line Cord
Telephone
2- Line cords
adaptor
(for base)
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Telephone Jack Requirements
To use this phone, you will need a RJ11C (for a single line) or a RJ14C (for two lines) type modular phone jack,
which might look like the one pictured here, installed in your home or office. If you find don’t have either
modular jack, call your local phone company to find out how to get one installed.
Wall plate
Modular
telephone line
jack
Important Installation Guidelines
• Avoid sources of noise and heat, such as motors, fluorescent lighting, microwave ovens, heating
appliances and direct sunlight.
• Avoid areas of excessive dust, moisture and low temperature.
• Never install telephone wiring during a lightning storm
• Never install telephone jacks in wet locations unless the jack is specifically designed for
wet locations.
• Never touch non-insulated telephone wires or terminals, unless the telephone line has been
disconnected at the network interface.
• Use caution when installing or modifying telephone lines.
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Phone Layout
Display
Volume +/-
Message
Waiting
Next Key
3 Soft Keys
Prev Key
One-Touch
Memory Log
Directory, Caller ID
DND/Delete, Exit
Redial, Flash
Headset, Hold,
Mute
Line1,
Line 2
Tone
Pause
Speakerphone
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Installing the Phone
The phone may be connected by a single two-line cable or two single line cables.
1. Choose an area near an electrical outlet and a telephone wall jack (RJ11C), and place your cordless telephone
on a level surface, such as a desktop or tabletop, or you may mount it on the wall.
2. Install 5 AAA-size alkaline batteries (not included) for back up power in the event of a power failure.
• Insert a flat-head screwdriver or similar object into the battery door latch and gently pry upward to
release the battery door from the base.
• Insert the batteries inside the battery compartment as shown on the diagram.
• •Snap the battery compartment door back into place.
NOTE: If the low battery icon appears in the display, you need to replace the batteries. It is impor-
tant that you replace them as soon as possible to maintain unit operation when electrical power is
off. As a precaution, you may want to write down any stored information you do not want erased.
IMPORTANT: If you are not going to use the telephone for more than 30 days, remove the batteries
because they can leak and damage the unit.
3. Plug the power supply cord into the power jack on the back of the base and the other end into an electrical
outlet.
CAUTION: To reduce risk of personal injury, fire, or damage use only the T-2757 (base)
power adaptor listed in the user’s guide. This power adaptor is intended to be correctly
orientated in a vertical or floor mount position.
4. Connect the telephone line cords:
If you have 2 single-line wall jacks installed in your home or office, you can use adaptors/couplers (not
included) to combine the 2 single telephone lines into 1 dual lines. The adaptor/coupler may look similar to the
one pictured here and can be purchased from your local telephone products retailer.
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Or, you can use the 2 single telephone lines plug into the 2 jacks on the back of the telephone.
Line 1
Line 2
If you have Line 1 and Line 2 wired into one wall jack in your home or office, you can use one of the supplied
telephone line cords to connect from the wall jack to the Line 1 + 2 jack on the back of the phone as shown
below.
Line 1 + 2
5. If you want to mount the telephone on the wall, you can plug the 2 lines such as the below drawing;
Line 1
Line 2
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-OR-
Line 1
Line 2
-OR-
Line 1 & 2
6. Connect the handset cord:
Connect one end of the coiled handset cord to the jack on the side of the base and the other end into the jack in
the handset, and place the handset in the cradle.
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Programming the Phone
Standby Screen
The phone displays the current date, time and the Soft keys.
NOTE: The Soft keys will change according to the status of the unit.
NOTE: The LCD has a dedicated “SET CLOCK” icon flashing when the clock is not set. Please go to
menu “Phone Setting- Date /Time” to set the clock. If you subscribe to Caller ID services from your
telephone service provider, your clock will be set automatically each time you receive a phone call.
However, you will need to set the year by going to the Date/Time option in the Phone Settings
Menu.
Programming Functions
The system uses a menu structure to give you access to all of the built-in features. You may program the follow-
ing items in main menu: Voice Mail, Phone Settings and Display Setting.
NOTE: During programming, you may press the BACK Soft key (left) at any time to exit the sub-
menu and return to the main menu, or press exit key to exit programming and return to the
standby screen.
NOTE: If no key is pressed for 30 seconds, the handset or base will automatically exit programming
and return to the standby screen.
Voice Mail
This feature is used to conveniently access the voicemail feature offered by your telephone service provider.
NOTE: You must subscribe to telephone service provider-offered voicemail on at least one phone
line in order for this feature to operate.
1. Make sure your phone is in idle mode. (not in Talk mode)
2. Press the MENU Soft key (left) to go to the main menu.
3. Press VOL (- or +) button to scroll to Voice Mail.
4. Press OK Soft key (right) to confirm and you may program the following items:
Call VM
Settings
Call VM
From the Voice Mail Menu:
1. Press VOL (- or +) button to scroll to Call VM.
2. Press OK Soft key
3. Use the VOL (- or +) button to toggle between Line 1 and Line 2 and press OK soft key to select.
4. The phone will dial your voicemail access number. You may proceed to access your voicemail per your service
provider’s instructions.
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Delete button to backspace and
delete numbers, if necessary.
12:00AM 01/01/10)
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Note: The line 1 default ring tone is melody 1 and the line 2 default is melody 2.
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Key Tone
From the Sound Settings Menu:
1. Use the VOL (- or +) button to scroll to Key Tone.
2. Press the OK Soft key.
3. Use the VOL (- or +) button to scroll to select either On or Off.
4. Press the OK Soft key to select.
5. A confirmation tone will indicate that your selection has been saved.
Note: the default setting is On.
Dial Mode
From the Phone Settings Menu:
1. Use the VOL (- or +) button to scroll to Dial Mode.
2. Press the OK Soft key.
3. Use the VOL (- or +) button to scroll to select either Line 1 or Line 2.
4. Press the OK Soft key to select.
5. Use the VOL (- or +) button to scroll to select either Tone or Pulse.
6. A confirmation tone will indicate that your selection has been saved.
Note: the default setting is Tone.
Area Code
From the Phone Settings Menu:
1. Use the VOL (- or +) button to scroll to Area Code.
2. Press the OK Soft key.
3. Use the dial-pad to enter your area code.
4. Press the OK Soft key to confirm your entry.
5. A confirmation tone will indicate that your entry has been saved.
Note: the Area code default setting is empty.
2nd Call Alert
From the Phone Settings Menu:
1. Use the VOL (- or +) button to scroll to 2nd Call Alert.
2. Press the OK Soft key.
3. Use the VOL (- or +) button to scroll to select either On or Off.
4. Press the OK Soft key to select.
5. A confirmation tone will indicate that your selection has been saved.
Note: the default setting is On.
Restore Setting
From the Phone Settings Menu:
1. Use the VOL (- or +) button to scroll to Restore Setting.
2. Press the OK Soft key.
3. Display will read Restore?
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Warning: Pressing OK will return phone to its default state. This will reset date/time and all
menu settings to default.
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Telephone Operation
Making Calls with the Corded Handset
1. Pick up the handset. The unit will automatically select the available line. If both lines are available, Line 1 will
be used first.
-OR-
Press the Line1 or Line 2 button and then pick up the corded handset to select the desired line
2. Wait for a dial tone, and then dial a phone number using dial-pad, the directory or a one-touch speed dial.
3. Hang up the handset when finished.
Making Calls in Speakerphone Mode
1. Press the speaker button. The unit will automatically select the available line. If both lines are available, Line
1 will be used first.
-OR-
Press either the Line 1 or Line 2 button to select the desired line, and the speakerphone will engage automati-
cally.
2. Wait for a dial tone, and then dial a phone number using dial-pad, the directory or a one-touch speed dial.
3. Press the speaker button again when finished.
Making Calls with the Optional Wired Headset
1. Plug the headset into the Headset jack on the side of the unit.
2. Adjust the headset to fit comfortably, per the manufacturer’s instructions.
3. Press the headset button on the phone.
4. The phone will automatically select an available line. If both lines are available, Line 1 will be used first.
5. Wait for a dial tone, and then dial the phone number using the dial-pad, the directory or a one-touch speed
dial.
NOTE: If the headset is not connected (or if not completely inserted into headset jack), an error
tone is heard when the Headset button is pressed.
NOTE: Headset performance may vary widely depending on the quality of the headset.
Pre-Dialing
1. With the phone idle, manually enter the telephone number.
2. Press the Speaker button or line1 or line 2 button to take a line, or pick up the corded handset (on the base
cradle) and then the telephone number will be dialed out.
NOTE: The maximum pre-dialing number length is 32 digits, if the number is over 32 digits, the
phone will emit an error tone.
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This feature is set at individual telephones to disable (silence) an incoming ring signal. When there is an
incoming call , the status indicators will function, but the phone will not ring.
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Flash
If you subscribe to Call Waiting service from your telephone service provider and you receive an incoming call on
while a call is currently active on the same line, you will hear an audible tone to indicate another call is waiting.
Also, Caller ID information (if available) for the waiting call will be displayed.
1. To connect to the waiting call, press the Flash button on your phone. This will place the origian call on hold
and connect you to the new incoming call.
2.To switch between the two calls, press the flash button.
Inserting a Pause in the Dialing Sequence
Press and hold the # button for 2 seconds to insert a delay in dialing sequence when a pause is needed to wait for a
dial tone (for example, after you dial 9 for an outside line, or to wait for a computer access tone.) Each pause counts
as one digit in the dialing sequence, and is shown as “P” in the display.
Redial
1. Press the Speaker button (speakerphone mode), or press the headset button (headset mode), or pick up the
corded handset from the base.
2.The unit will automatically select the available line. If both lines are available, Line 1 will be used first.
-OR-
Press a line button to select a line.
3. Press the redial button. The redial number list is shown.
4. Use the VOL (- or +) button to select the number. Press the DIAL Soft key to dial out the number.
NOTE: If the number you dialed is longer than 32 digits, It will not be saved in the redial list and
can’t be redialed.
Reviewing the Redial Numbers
Your phone records up to three previously dialed phone numbers.
1. When the phone is idle, press the redial button.
2. Use the VOL (- or +) button to view previously dialed numbers.
3. While the preferred number is displayed, press the Speaker, Headset, a Line button, or pick up the corded
handset to dial the phone number.
NOTE: If you do not select a line button, the unit will automatically select the first available line
and the number will be dialed accordingly.
Storing a Redial Record in Directory
1. Make sure your phone is in idle mode. (not in Talk mode)
2. Press the Redial button, then use the VOL (- or +) button to scroll to the desired redial number.
3. Press the STORE Soft key.
4. The screen displays Enter Name. Input a name by pressing the keypad.
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6. You can edit the telephone number by using the Delete button and number keys.
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Caller ID (CID)
IMPORTANT: In order to use this unit’s Caller ID features, you must subscribe to Caller ID services from
your telephone service provider. To know who is calling while you are currently on an active call on the
same line, you must subscribe to Call Waiting Caller ID Service.
When the unit receives an incoming call with CID information, the Caller ID information will be displayed on the
LCD of the unit.
Receiving and Storing CID Records
This unit receives and displays information transmitted by your local phone company. This information can in-
clude the phone number, date and time; or the name, phone number, date and time. The unit can store up to 99
records for later review. When the memory is full, a new call automatically replaces the oldest call in memory.
NEW appears in the display for calls received that have not been reviewed. The line number for the call received
is also displayed.
By pressing the QUIET Soft key during the incoming call ringing mode, the unit will stop ringing and go back to
idle mode. The unit will not ring in the subsequent ring cycles, but the line icon will continue flashing and the
Line LED will flash until the call is answered or discontinued.
Reviewing CID Records
Press Caller ID button, and then use the VOL (- or +) button to scroll through the call records.
When reviewing the CID records, the record number is also shown to the right of the time along with the
FORMAT and STORE Soft keys.
Saving a CID Record to the Phone Directory
1. While viewing a Caller ID record, press the STORE Soft key.
2. The name shows in the display. You can edit it. After editing, press the OK Soft key.
NOTE: The name field cannot be left empty.
3. The number shows in the display. You can edit it. After editing, press the OK Soft key.
NOTE: If you want to change the format of the CID number to 7, 10 or 11 digits and save it in the
directory, press the FORMAT Soft key to format the CID number first before pressing the STORE
Soft key. See the “Dialing Back” section for more information on formatting a number
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Deleting a CID Record
Press the Delete button to delete the record shown in the display. The screen displays DELETE?. Press the YES
Soft key to confirm. The screen will then display the next record. If no more records remain, the LCD will display
No Entries.
Deleting All Call Records
This feature allows you to clear all CID records at once.
4. While viewing a CID record, press and hold the Delete button. The screen displays Delete All?
5. Press YES Soft key to comfirm.
Dialing Back
When reviewing CID records, you can dial back the numbers showing on the display by pressing the headset
button, or the Speaker button or the Line 1 or Line 2 buttons as well as by picking up the corded handset.
If You Programmed Your Local Area Code
1. Use the Caller ID button to display the number you want to dial.
2. If you see a number with 7 digits (i.e. 555-1234), then the call was received from within your area code.
However, this does not guarantee the call is a local call. If you see a number with 11 digits (i.e.1-234-555-
1234), then the call received was not from your area code.
3. To adjust the phone number format, use the FORMAT Soft key. For instance, a 7-digit local number some-
times cannot be dialed because it requires a 10-digit or 11-digit format. Use the FORMAT Soft key to scroll
through 7, 10 and 11-digit number
Number of digits
7-digits:
Explanation
Example
7-digit telephone number
(i.e. 555-5555)
(i.e. 425-555-5555)
10-digits:
3-digit area code
+7-digit telephone number
11-digits:
Long distance code 1
+3-digit area code
(i.e. 1-425-555-5555)
+7-digit telephone number
4. To dial the displayed number, select a Line or press the Speaker or Headset button or pick up the handset
from the base.
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NOTE: Press the Delete button will delete the last number or character during editing.
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while in idle mode:
1. Make sure your phone is in idle mode. (Not in Talk mode)
2. Press the One-Touch/Memory Log button to select the desired record.
3. Press the speaker or line 1/2 or pick up the handset on the base.
The number dials automatically.
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Backup Battery Operation
If the power cord is not plugged into the unit, and the battery is available, the unit enters Battery Operation
Mode. In this mode, the base is fully functional.
Troubleshooting Guide
Telephone Solutions
No dial tone
• Check or repeat installation steps.
• Make sure the base power cord is connected to a working electrical outlet. Make sure the telephone line cord is
connected to the base and the wall jack.
• Connect another phone to the same jack. If it doesn’t work, the problem might be your wiring or your local
service.
Dial tone is ok, but can’t dial out
• Make sure the type of phone service you are subscribed to is TONE or PULSE.
Memory dialing doesn’t work
• Did you follow the proper dialing sequence?
Date/Time setting is restored to default setting
• May be cause by a power failure. Set Date/Time again.
Caller ID Solutions
No Display
• Make sure the unit is connected to a non-switched electrical outlet. Disconnect the power adapter from the
base and reconnect it.
No Caller ID
• You must be subscribed to the standard Name/Number Caller ID service from your local telephone company to
receive CID information.
General Product Care
• To keep your unit working and looking good, follow these guidelines:
• Avoid dropping the handset, as well as other rough treatment to the phone.
• Clean the phone with a soft cloth.
• Never use strong cleaning agents, paint thinner, abrasive powder, alcohol, or other chemical products to clean
the unit. Doing so will damage the finish.
• Retain the original packaging in case you need to ship the phone at a later date.
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Warranty Assistance
If trouble is experienced with this equipment, for warranty information, please contact customer service at
1-800-511-3180. If the equipment is causing harm to the telephone network, the telephone company may
require that you disconnect the equipment until the problem is resolved.
Any unauthorized repairs, changes or modifications not expressly approved by Telefield NA Inc. could void the
user’s authority to operate this product. For instructions on how to obtain a replacement unit, refer to the
warranty included in this guide or call customer service at 1-800-511-3180.
Or refer inquiries to:
Telefield NA Inc.
4915 SW Griffith Dr, Suite 205
Beaverton, OR 97005
Attach your sales receipt to this booklet for future reference or jot down the date this product was purchased as
a gift. This information will be valuable if service should be required during the warranty period.
Purchase Date _________________________________________________________
Name of Store _________________________________________________________
Limited Warranty
What your warranty covers:
• Defects in materials or workmanship
For how long after your purchase:
• Two years, from date of purchase.
What we will do:
•Provide you with a replacement unit. The exchange unit is under warranty for the remainder of the original
product’s warranty period.
How you get service:
• Properly pack your unit. Include any cables, etc., that were originally provided with the product. We recom-
mend using the original carton and packing materials.
• Proof of purchase in the form of a bill of sale or receipted invoice which is evidence that the product is within
the warranty period, must be presented to obtain warranty service.
• Print our name and address and a description of the defect. Send via standard UPS or its equivalent to:
Telefield NA Inc.
4915 SW Griffith Dr, Suite 205
Beaverton, OR 97005
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• Insure your shipment for loss or damage. Telefield NA Inc. accepts no liability in case of damage or loss.
• A new unit will be shipped to you freight prepaid.
What your warranty does not cover:
• Customer instruction. (Your Instruction Book provides information regarding operating instructions and user
controls. Any additional information should be obtained from your dealer.)
• Installation and setup service adjustments.
• Batteries.
• Damage from misuse or neglect.
• Products which have been modified or incorporated into other products.
• Products purchase or serviced outside the USA.
• Acts of nature, such as, but not limited to lightning damage.
Product Registration:
• Please register your product on-line at www.rca4business.com. You may also complete and mail the product
Registration Card, if one was received with your unit. Product Registration will make it easier to contact you
should it ever be necessary. Registration is not required for warranty coverage.
Limitation of Warranty:
• THE WARRANTY STATED ABOVE IS THE ONLY WARRANTY APPLICABLE TO THIS PRODUCT. ALL OTHER
WARRANTIES, EXPRESSED OR IMPLIED (INCLUDING ALL IMPLIED WARRANTIES OF MERCHANTIBILITY
OR FITNESS FOR A PARTICULAR PURPOSE) ARE HEREBY DISCLAIMED. NO VERBAL OR WRITTEN INFOR-
MATION GIVEN BY TELEFIELD NA INC., ITS AGENTS, OR EMPLOYEES SHALL CREATE A GUARANTY OR IN
ANY WAY INCREASE THE SCOPE OF THIS WARRANTY.
• REPAIR OR REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS THE EXCLUSIVE REMEDY OF THE
CONSUMER. TELEFIELD NA INC. SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES
RESULTING FROM THE USE OF THIS PRODUCT. THIS DISCLAIMER OF WARRANTIES AND LIMITED WAR-
RANTY ARE GOVERNED BY THE LAWS OF THE STATE OF OREGON. EXCEPT TO THE EXTENT PROHIBITIED
BY LAW, ANY IMPLIED WARRANTY OF MERCHANTIBILITY OR FITNESS FOR A PARTICULAR PURPOSE ON
THIS PRODUCT IS LIMITED TO THE APPLICABLE WARRANTY PERIOD SET FORTH ABOVE.
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How state law relates to this warranty:
• Some states do not allow the exclusion nor limitation of incidental or consequential damages, or limitations on
how long an implied warranty lasts so the above limitations or exclusions may not apply to you.
• This warranty gives you specific legal rights, and you also may have other rights that vary from state to state.
If you purchased your product outside the USA:
• This warranty does not apply. Contact your dealer for warranty information.
Telefield NA Inc.
4915 SW Griffith Dr., Suite 205
Beaverton, OR 97005
RCA is a trademark of RCA Trademark Management S.A., used under license.
©2009. All rights reserved.
Model 25214
T0009061 (Rev00)
09-50
Printed in China
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