Owner’s Manual
Installation and Operation
Models:
QV26E-B
Electric Fireplace/Insert
DO
DISCARD
NOT
CAUTION
DO NOT DISCARD THIS MANUAL
•
Read, understand
and follow these
instructions for safe
installation and
operation.
•
Leave this manual with
•
Important operating
party responsible for
use and operation.
and maintenance
instructions included.
WARNING
WARNING
HOT! DO NOT TOUCH.
If the information in these instruc-
tions is not followed exactly, a
fire may result causing property
damage, personal injury, or death.
SEVERE BURNS MAY RESULT.
CLOTHING IGNITION MAY RESULT.
Glass and other surfaces are hot
during operation and cool down.
• Do not store or use gasoline or other flam-
mable vapors and liquids in the vicinity of
this or any other appliance.
• Comply with all minimum clearances to
combustibles as specified. Failure to
comply may cause house fire.
•
•
Keep children away.
CAREFULLY SUPERVISE children in same room
as heater.
Alert children and adults to hazards of high
temperatures.
Keep clothing, furniture, draperies and other
combustibles away.
•
•
Made in China
Quadra-Fire • QV26E-B • 4038-897 Rev C • 11/05
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1
Table of Contents
1
2
Listing and Code Approvals
7
Operating Instructions
A. Certification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
B. Important Instructions . . . . . . . . . . . . . . . . . . . . . . . . . 4
A. Main Power Switch . . . . . . . . . . . . . . . . . . . . . . . . . . 15
B. Thermostat . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Getting Started
8
9
Troubleshooting
A. Troubleshooting Guide . . . . . . . . . . . . . . . . . . . . . . . 16
A. Design and Installation Considerations. . . . . . . . . . . . 5
B. Tools and Supplies Needed. . . . . . . . . . . . . . . . . . . . . 5
C. Inspect Heater and Components. . . . . . . . . . . . . . . . . 5
Maintenance and Service
A. Access the Firebox . . . . . . . . . . . . . . . . . . . . . . . . . . 17
B. Clean the Firebox Compartment . . . . . . . . . . . . . . . . 17
C. Clean the Back Glass . . . . . . . . . . . . . . . . . . . . . . . . 17
D. Replace the Light Bulbs . . . . . . . . . . . . . . . . . . . . . . 17
E. Maintenance Task List. . . . . . . . . . . . . . . . . . . . . . . . 18
3
4
Framing and Clearances
A. Selecting Heater Location . . . . . . . . . . . . . . . . . . . . . . 6
B. Clearances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
C. Frame the Heater . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Installation
10 Reference Materials
A. As a Fireplace . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
B. As an Insert . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
C. Wiring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
A. Heater Dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . 19
B. Optional Components . . . . . . . . . . . . . . . . . . . . . . . . 20
C. Service Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
D. Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
E. Contact Information. . . . . . . . . . . . . . . . . . . . . . . . . . 26
5
6
Accessories
A. Install the Front Face. . . . . . . . . . . . . . . . . . . . . . . . . 13
B. Install other Optional Accessories . . . . . . . . . . . . . . . 13
Finishing
A. Finishing Material . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
B. Finishing Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . 14
C. Mantel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Note: An arrow (ꢀ) found in the text signifies change in content.
Quadra-Fire • QV26E-B • 4038-897 Rev C • 11/05
3
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Listing and Code Approvals
1
A. Certification
WARNING
This heater has been tested in accordance with the UL2021
Standards for fixed and location-dedicated electric room
heaters in the United States, the current CSA C22.2 No. 46
in Canada and has been listed by Underwriters Laboratories
Inc. for installation as described in this manual. All compo-
nents are UL or CSA safety certified.
Improper installation, adjustment, alteration, service
or maintenance can cause injury or property damage.
Refer to the owner’s information manual provided with
this heater. For assistance or additional information
consult a qualified installer, service agency or your
dealer.
This heater has been tested and listed for use with the op-
tional components specified in this manual. These optional
components may be purchased separately and installed at
a later date.
Not intended for use as a primary heat source.
This heater is tested and approved as a decorative heater.
It should not be factored as a primary heat source in
residential heating calculations.
Quadra-Fire is a registered trademark of Hearth & Home
Technologies Inc.
•
•
This heater is not intended for use in bathrooms, laundry
areas and similar indoor locations. Never locate heater
where it may fall into a bathtub or other water container.
Do not run cord under carpeting. Do not cover cord with
throw rugs, runners, or the like. Arrange cord away from
traffic area and where it will not be tripped over. Do not
coil cord.
To disconnect heater, turn controls to “OFF”, then remove
plug from outlet.
Do not insert or allow foreign objects to enter any ventilation
or exhaust opening as this may cause an electric shock
or fire, or damage the heater.
WARNING
Fire Risk
ꢀ
•
•
•
Do not install or operate damaged heater.
Do not modify heater.
Installation other than as instructed by Hearth & Home
Technologies Inc. is strictly prohibited.
Do not operate the heater without fully assembling all
components.
•
•
•
•
•
•
To prevent a possible fire, do not block air intakes or
exhaust in any manner.
Installation and/or use of any component part not
approved by Hearth & Home Technologies.
A heater has hot and arcing or sparking parts inside. Do
not use it in areas where gasoline, paint, or flammable
liquids are used or stored.
Use this heater only as described in this manual.Any other
use not recommended by the manufacturer may cause
fire, electric shock, or injury to persons.
Avoid the use of an extension cord because the extension
cord may overheat and cause a risk of fire. However, if you
have to use an extension cord, the cord shall be No. 16
AWG minimum size and rated not less than 1875 watts.
Use minimum length and do not coil cord.
Always use properly grounded fused and polarized
outlets.
Always use ground fault protection where required by
electrical code.
Always disconnect power before performing any cleaning,
maintenance or relocation of the heater.
To prevent a possible fire, do not burn wood or other
materials in this heater.
To prevent electric shock or fire, always use a certified
electrician should new circuits or outlets be required.
When transporting or storing the heater, keep in a dry
place free from excessive vibration and store as to avoid
damage.
Hearth & Home Technologies disclaims any responsibility
for, and the warranty and agency listing will be voided by
the above actions.
•
•
B. Important Instructions
When using electrical heaters, basic precautions should al-
ways be followed to reduce the risk of fire, electric shock,
and injury to persons, including the following:
ꢀ
•
•
Read all instructions before using this heater.
This heater is hot when in use. To avoid burns, do not let
bare skin touch hot surfaces. If provided, use handles
when moving this heater. Keep combustible materials,
such as furniture, pillows, bedding, papers, clothes, and
curtains at least 12 in. (305 mm) from the front of the
heater and keep them away from the sides and rear.
Extreme caution is necessary when any heater is used
by or near children or invalids and whenever the heater
is left operating and unattended.
•
•
•
•
•
•
•
•
•
Always unplug heater when not in use.
Do not operate any heater with a damaged cord or plug
or after the heater malfunctions, has been dropped or
damaged in any manner. Return heater to authorized
service facility for examination, electrical or mechanical
adjustment, or repair.
•
SAVE THESE INSTRUCTIONS FOR FUTURE
REFERENCE.
•
Do not use outdoors.
4
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Getting Started
2
A. Design and Installation Considerations
C. Inspect Heater and Components
CAUTION
CAUTION
Check building codes prior to installation.
Sharp Edges
•
Installation MUST comply with local, regional,
•
Wear protective gloves
and safety glasses during
installation.
state and national codes and regulations.
•
Consult insurance carrier, local building inspector,
fire officials or authorities having jurisdiction about
restrictions, installation inspection, and permits.
When planning a heater installation, it is necessary to deter-
mine the following information before installing:
WARNING
Fire Risk
•
Where the heater is to be installed. See Sections
3 and 4.
Inspect heater and components for damage.
Damaged parts may impair safe operation.
•
•
•
Electrical wiring. See Section 4.
•
•
•
Do NOT install damaged components.
Do NOT install incomplete components.
Do NOT install substitute components
Framing and finishing details. See Sections 3 and 6.
Whether optional accessories—devices such as a fan, wall
switch or remote control—are desired. See Section 10.
Report damaged parts to dealer.
B. Tools and Supplies Needed
Before beginning the installation be sure the following tools
and building supplies are available:
•
Carefully remove the heater and components from the
packaging.
Report to your dealer any parts damaged in shipment.
Read all the instructions before starting the installation.
Follow these instructions carefully during the
installation to ensure maximum safety and benefit.
Reciprocating saw
Pliers
Hammer
Framing material
Wall-finishing materials
Gloves
•
•
Phillips screwdriver
Framing square
Flat blade screwdriver Electric drill and bits
Plumb line
Level
Safety glasses
Tape measure
Surround
1/2-3/4 in. length, #6 or #8 self-drilling screws
Misc. screws and nails
CAUTION
•
•
Keep heater dry.
Mold or rust may cause odors.
Note: Minimum and maximum clearances must be
maintained at all times. Illustrations throughout these
instructions reflect typical installations and are for design
purposes only. Actual installation may vary slightly due to
individual design preferences.
The illustrations and diagrams used throughout these
installation instructions are not drawn to scale.
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5
Framing and Clearances
WARNING
3
Note:
•
Illustrations and photos reflect typical installations
Fire Risk
and are FOR DESIGN PURPOSES ONLY.
Illustrations/diagrams are not drawn to scale.
Actual installation/appearance may vary due to
individual design preference.
Provide adequate clearances.
•
•
•
•
•
Around air openings
To combustibles
For service access.
•
Hearth & Home Technologies reserves the right to
Locate heater away from traffic areas.
alter its products.
A. Selecting Heater Location
B. Clearances
Several options are available to you when choosing a loca- Figure 3.1 shows all clearances that must be maintained
tion for your heater. This heater may be used as a room around the heater.
divider, installed along a wall, across a corner or used in an
exterior chase. See Figure 3.1. This heater may be installed
directly on the floor, carpet or raised on a hearth.
WARNING
Fire Risk
Due to high temperature, this heater should
be located out of high traffic areas.
DANGER
•
Keep combustible materials such as
furniture, pillows, bedding, papers,
clothes and curtains at least 12 in.
(305 mm) from the front of the heater.
Electrocution Risk
•
NEVER locate this heater where it may fall
into a bathtub or other water container.
WARNING
Fire Risk!
•
Prevent contact with sagging, loose
insulation.
•
Do NOT install against vapor barriers or
exposed insulation.
WARNING
Do NOT use this heater if any part has been under water.
Immediately call a qualified service technician to inspect
the heater and to replace any part of the control system
which has been under water.
6
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WARNING
Fire Risk
•
Comply with all minimum clearances to
combustibles as specified.
Failure to comply may cause fire.
Note: Minimum and maximum clearances must be
maintained at all times. Illustrations throughout these
instructions reflect typical installations and are for design
purposes only. Actual installation may vary slightly due to
individual design preferences.
The illustrations and diagrams used throughout these
installation instructions are not drawn to scale.
D
9-3/4 in.
(248 mm)
A
1/2 in. min.
(13 mm)
B
C
A
A
9-3/4 in.
(248 mm)
1 in. min.
(26 mm)
Model #
A
26-1/2
B
37
C
18-1/2
D
26-1/8
in.
QV26E-B
mm
673
940
470
664
Figure 3.1 Heater Locations
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7
C. Frame the Heater
Figure 3.2 shows a typical framing (using 2 x 4 lumber) of
the heater, assuming combustible materials are used. All re-
quired clearances to combustibles around the heater must
be adhered to.
NOTE: The height that a combustible
mantel is fitted above the heater is
dependent on the height of the front
selected. The minimum height is 1 in.
(25 mm) above the front. Fronts are
available in 24 in. (610 mm), 28 in.
(711 mm) and 32 in. (813 mm) high.
22-7/8 in.
(581 mm)
(header height)
26-1/2 in.
(673 mm)
9-3/4 in.
(248 mm)
Figure 3.2 Framing the Heater
8
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Installation
4
A. As a Fireplace
Select a suitable location that is not susceptible to moisture
and is away from drapes, furniture and high traffic areas.
CAUTION
Sharp Edges
•
Wear protective gloves and safety
glasses during installation.
Note: Follow all national and local electrical
codes.
Wall Cabinet Kit, Corner Cabinet Kit or Custom
Cabinet Installation
The Cabinet must provide access to the wall outlet.
WARNING
Shock Risk
•
For ease of electrical hookup, you may wish to install the
heater near an existing outlet. A15 amp, 120 volt circuit is
required. Adedicated circuit is preferred but not essential
in all cases. A dedicated circuit will be required if, after
installation, the circuit trips or fuse blows on a regular basis
while the heater is operating. Additional heaters on the
same circuit may exceed the current rating of the circuit
breaker.
Improperly grounded outlets could cause
electrical shock.
•
•
Always use properly grounded, fused and
polarized outlets.
Always use ground fault protection where
required by electrical code.
•
If using a wall cabinet or corner cabinet, refer to the
installation instructions supplied with the kit. For custom
cabinets, frame and construct with the opening and depth
dimensions listed in Figures 3.1 and 3.2.
Before plugging the heater into the wall outlet, make sure
all control switches are in the “OFF” position.
Before finishing the cabinet, the heater must be set into the
cabinet and the power cord routed to the electrical outlet.
If the power cord does not reach the outlet, a No. 16-AWG
minimum wire size extension cord rated for a minimum of
1875 watts may be used. Use minimum length and do not
coil cord.
ꢀ
WARNING
Shock Risk
Fire Risk
Improperly protected power cords could
cause electrical shock or fire.
•
•
ꢀ
•
•
•
•
Do not pinch the cord or lay against a
sharp object.
Do not cover the cord with carpeting, throw
rugs or runners.
Secure and arrange cord to avoid a
tripping hazard.
Do not coil cord.
•
To complete the heater installation, refer to Section 5.
Non-Cabinet or Chase Installation
•
Follow recommended framing dimensions in Figures 3.1
and 3.2.
•
Set the heater into the framed opening. Secure the heater
in place using the nailing flanges on both sides of the
heater and nail to the framing.
•
•
To finish out the heater, follow the instructions found in
Section 6.
To complete heater installation, see Section 5.
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9
•
Aretaining method may be needed to secure the heater
in place.
B. As an Insert
Pre-installation Preparation
This insert and its components are tested and safe when in-
stalled in accordance with this manual. Report to your dealer
any parts damaged in shipment, particularly the condition
of the glass. Do not install any heater with damaged, in-
complete or substitute parts.
•
Combustible facing material may be installed over the
original combustible or noncombustible facing material on
the solid fuel fireplace. The original specified clearances
of a factory-built fireplace must be maintained, with
the exception of the hearth. Clearances on a masonry
fireplace must be maintained at 12 in. from the opening
for combustible projections over 1-1/2 in. Clearances for
combustible projections under 1-1/2 in. must be maintained
per NFPA 211. Plan the surround size accordingly. A front
face must be used with the insert.
The insert front face is tested and approved with this insert
and may cover existing air circulation vents or grilles on the
solid fuel fireplace it is installed into. Should the face not
cover the entire ventilation grille surface, the grille should
be left open.
WARNING
Fire Risk
•
•
•
•
•
Do not install or operate damaged heater.
Do not modify heater.
Installation other than as instructed by Hearth & Home
Technologies Inc. is strictly prohibited.
Do not operate the heater without fully assembling all
components.
The solid fuel fireplace’s flue damper must be fully locked
in the closed position or removed for installation.
•
•
Note: Decorative trim front faces have been
tested and approved to cover existing air
circulation vents or grills.
Installation and/or use of any component part not
approved by Hearth & Home Technologies.
Hearth & Home Technologies disclaims any responsibility
for, and the warranty and agency listing will be voided by
the above actions.
•
•
The chimney must be capped.
Install the insert without the front face and make all
electrical connections.
Installation
•
These inserts are designed for installations into solid
fuel masonry or factory built noncombustible fireplaces
that have been installed in accordance with the national,
provincial, state or local building codes.
•
•
You should seal off the area between the termination cap
and the top of the existing chimney opening to avoid down
drafts, moisture and/or cold air problems.
Minimum fireplace opening requirements are shown in
Figures 3.1 and 3.2 of this installation manual. The firebrick
(refractory) can be removed from a factory built fireplace
in order to gain minimum insert opening requirements.
This insert requires no hearth extensions. Combustible
material on the floor may be installed up to the insert. Do not
obstruct the lower grill of the insert. The original fireplace
cannot be returned to solid fuel in this condition.
The metal floor of the solid fuel firebox may be removed
to facilitate the installation of the insert. The side walls
and top structure of the firebox may not be altered with
the exception of removable baffles and dampers. The
original fireplace cannot be returned to solid fuel in this
condition.
Note: The warning label above, located in the
instruction package, must be affixed to the
lower back wall of the existing fireplace prior
to installation of the insert.
•
•
Note: When the front is installed it will
cover the gap between the heater and the
framing, cabinet, finishing materials or existing
fi r e p la c e .
•
Position, Level and Secure Insert
•
•
Place the heater into position.
Level the heater from side to side and from front to
back. If necessary, use the leveling bolts included in
the manual bag. Screw the bolts into the nuts installed
in the bottom of the insert (see replacement parts
diagram). Turn bolts in until the insert is level.
10
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C. Wiring
WARNING
Shock Risk
Note: This heater must be electrically wired and grounded
in accordance with local codes or, in the absence of local
codes, with National Electric Code ANSI/NFPA 70-latest
edition or the Canadian Electric Code, CSA C2.1 as
appropriate.
Improperly grounded outlets could cause
electrical shock.
•
•
Always use properly grounded, fused and
polarized outlets.
Always used ground fault protection where
required by electrical code.
All wiring must be done by a qualified electrician.
Use appropriate wire to meet local and national
codes for rated power consumption.
CAUTION
CAUTION
Disconnect remote controls during your extended absence.
This will prevent accidental operation of the heater.
Label all wires prior to disconnection when servicing
controls. Wiring errors can cause improper and dangerous
operation. Verify proper operation after servicing.
Amps
•
A dedicated circuit is preferred but not essential in
all cases. A dedicated circuit will be required if, after
installation, the circuit trips or fuse blows on a regular
basis when the heater is operated. Additional appliances
on the same circuit may exceed the current rating of the
circuit breaker.
Model
Description
Voltage Watts (120/208/240)
QV26E-B 26 in. fireplace/insert
120
1500
12.5
•
•
The heater is wired from the factory with a polarized plug.
No provisions have been made for hardwiring.
For ease of electrical hook up, you may wish to install the
heater near an existing outlet. A 15 amp, 120 volt circuit
is required.
•
•
Run the cord out the notch of the front face.
Before plugging the heater into the wall outlet, make sure
the control switch is in the “OFF” position.
ꢀ • If the cord does not reach the outlet, a No. 16-AWG
minimum wire size extension cord rated for a minimum
of 1875 watts may be used. Use minimum length and do
not coil cord.
•
If installing inside a pre-existing fireplace and if permitted
by local codes, an electrician may install an outlet box
inside the existing fireplace. Place the outlet in the lower
back of the firebox.
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11
BLK
BLK
BLK
1
2
1
2
TEMPERATURE
ADJUSTMENT
POTENTIOMETER
THERMOSTAT
CONTROL MODULE
REMOTE
THERMISTOR
SENSOR
BLK
ON_BRIGHT
OFF
ON_DIM
1
2
3
RED
110 VAC
60 HZ
SELECTOR
BROWN
DIODE
BLK
3
3
2
1
PLUG AC MALE
ORANGE
2
1
RED
3 PIN
1
2
BLK
BLK
BLK
RED 2 PIN
75 WATT
LAMPS
NC
FLAME
WHT
MOTOR
THERMAL
HIGH
LIMIT
WHT
BLUE
2
1
BLK
WHT
RED 2 PIN
1300 WATT
HEATER
BLK
WHT
16 Ga
WHT
YELLOW 4 PIN
16 Ga
.35
AMP AC
BLOWER
MOTOR
ORANGE 3 PIN
Figure 4.1 110V/120V Wiring Diagram
Black
Red
White
Cable
RW RT
Thermistor
Sensor
Power Cord
Wire with Ribs
No Connection
Black Wire
to Heater
Power Cord
Black Wire
Switch
Assembly
Cable
Brown
Red
Black
ꢀ Figure 4.2 110V/120V Wiring Diagram
12
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Accessories
5
A. Install the Front Face
Install the front face following the instructions packaged with
the face.
WARNING
Shock Risk
B. Install other Optional Accessories
Installation of other optional accessories may be done at this
time.
Do NOT operate this heater without the front
face installed.
The heater is now ready for operation. See Section 7.
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13
Finishing
6
A. Finishing Material
C. Mantel
•
Combustible Material
The height that a combustible mantel is fitted above the
heater is dependent on the height of the front selected.
Material which is made of or surfaced with wood,
compressed paper, plant fibers, plastics, or any material
capable of igniting and burning, whether flame proofed or
not, plastered or not plastered.
•
•
The minimum height is 1 in. (25 mm) above the front.
Fronts available for the 26 in. heater:
- 24 in. (610 mm) high
•
Non-Combustible Material
- 28 in. (711 mm) high
- 32 in. (813 mm) high
Material which will not ignite and burn. Such materials are
those consisting entirely of steel, iron, brick, tile, concrete,
slate, glass or plasters, or any combination thereof.
Combustible
Finishing
Material
3/4 in. - 12 in.
Grilles/
Mesh
(19 mm - 305 mm)
Figure 6.1 Finishing Materials
Figure 6.2 Mantel Specifications
B. Finishing Checklist
•
Power supply service must be completed prior to finishing
to avoid reconstruction.
•
Grilles and air openings cannot be covered in any
circumstances.
WARNING
Fire Risk
Do NOT obstruct air inlet or outlet grilles.
Do NOT modify grilles.
Note: The heater is a zero clearance fireplace and may
be finished with combustible or noncombustible finishing
materials.
•
Modifying or covering grilles could cause
temperature rise and fire hazard.
When using paint or lacquer to finish the mantel, they must
be heat-resistant to prevent discoloration.
Finishing materials must not interfere with:
•
•
•
Air flow through grilles or louvers
Operation of louvers or doors
Access for service
Note: Finishing materials are normally installed behind
the nailing flanges or up to the sides of the nailing flanges.
Allow room for the front to be added and the heater to be
anchored.
14
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Operating Instructions
7
WARNING
WARNING
HOT! DO NOT TOUCH.
SEVERE BURNS MAY RESULT.
CLOTHING IGNITION MAY RESULT.
Fire Risk
•
Do not operate heater before reading and
understanding operating instructions.
Glass and other surfaces are hot during
operation and cool down.
Failure to operate heater properly may
cause fire.
•
•
Keep children away.
CAREFULLY SUPERVISE children in same room as
heater.
The operating controls are located on the upper right edge
of the heater.
•
Alert children and adults to hazards of high
temperatures.
Do NOT operate with protective barriers removed.
Keep clothing, furniture, draperies and other
combustibles away.
A. Main Power Switch
The main power switch is a three-position switch. See Fig-
ure 7.1.
•
•
•
•
•
Heater “ON” - Lights bright, thermostat active.
Heater “OFF” - All off.
Heater “ON” - Lights dim, thermostat active
B. Thermostat
-
When the main power switch is turned “ON”, it provides
power to all functions.
•
•
Active only when lights are on.
The thermostat allows you to adjust the desired room
temperature. See Figure 7.1.
-
When used in conjunction with the optional remote
control, the switch should remain in an “ON”
position.
-
-
Set at maximum - always on when the room
temperature is below 104° F.
Set at minimum - always off when the room temperature
is above 32° F.
CAUTION
Odors and vapors released during initial
operation.
Main Power
Switch
•
•
Curing of high temperature paint.
Open windows for air circulation.
Odors may be irritating to sensitive individuals.
WARNING
Fire Risk
Thermostat
Control
All electric heaters have hot and arcing or
sparking parts inside.
•
Keep combustible materials, gasoline
and other flammable vapors and liquids
clear of heater.
•
•
Do NOT store flammable materials close
to heater.
Keep all such liquids well away from the
heater while it is in use.
Figure 7.1 General Operating Parts
Combustible materials may ignite.
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Troubleshooting
8
A. Troubleshooting Guide
Issues
Possible Causes
Solutions
Heater doesn’t turn on with the main 1. Power switch is off.
1. Turn the power switch to the “ON” position.
switch or remote transmitter.
2. Circuit breaker is tripped
2. May need to put the heater on a dedicated service or
reduce the number of appliances on the circuit.
3. Heater is unplugged from wall outlet.
3. Plug the cord into an outlet.
4. Loose wiring.
4. Check all wiring for loose connections.
1. Replace the bulbs.
Heater is on, but no flame or low flame 1. The bulbs are burned out
intensity.
2. Loose wiring.
2. Check all wiring for loose connections.
1. Check all wiring for loose connections.
2. Reattach the flame element to the motor.
Flames are frozen.
1. Loose wiring.
2. Flame element is not attached to the
motor.
3. Motor is defective.
3. Replace the motor.
Excessive noise in the lower portion of 1. Flame element isn’t seated properly.
1. Reinstall the flame element.
the heater.
2. Motor is defective.
2. Replace the motor.
Heater system doesn’t come on.
1. Heater switch is off.
1. Turn the heater switch to the “ON” position.
2. Move the thermostat slide until you hear a “click”.
2. Thermostat is set too low.
3. Heater system is overheated.
3. The heater system is protected by a thermal cutout
switch. Shut off the switch. Wait five minuites, then turn
the heater on.
4. Loose wiring.
4. Check all wiring for loose connections.
1. Check all wiring for loose connections.
2. Replace the heater system.
Fan runs but not heat is put out.
1. Loose wiring.
2. Bad heating element.
Heater element is on but fan doesn’t 1. Loose wiring.
1. Check all wiring for loose connections.
2. Replace the heater system.
run.
2. Fan is defective.
The heater system doesn’t turn off.
1. Thermostat is set too low.
1. Move the thermostat slide down until you hear a “click”.
1. Clean all fans.
ꢀ
Excessive noise in upper portion of the 1. Build up of dirt on the fans.
heater.
2. Heater fan is defective.
2. Replace the heater system.
Remote control doesn’t work.
Odor.
1. Remote is out of range.
2. Low batteries.
1. Move remote closer to the heater.
2. Replace the batteries.
The heater may emit a slight, harmless
odor when first used. This is a normal
condition caused by initial heating of the
internal parts and will not occur again.
16
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Maintenance and Service
9
A. Access the Firebox
WARNING
Shock Risk
Burn Risk
•
•
•
Turn the heater off and turn off the circuit breaker.
Allow the heater to cool before cleaning.
Remove the front face to access the log area.
-
-
Remove the screws from the switch bracket.
Remove by pulling out the bottom of the front and then
lifting up
Cleaning, performing maintenance or moving
this electric heater without disconnecting
power and allowing the heater to cool could
create a shock or burn hazard.
•
•
Replace all parts after cleaning or bulb replacement has
been completed.
•
•
Turn controls to “OFF”.
Reset the circuit breaker.
Remove plug from outlet or turn off the
circuit breaker to the heater.
B. Clean the Firebox Compartment
Use the brush attachment and gently vacuum the compart-
ment.
ꢀ
C. Clean the Back Acrylic Panel
•
The panel is cleaned in the factory during the assembly
process. During shipment, installation, handling, etc., the
surface may collect dust particles. These can be removed
by buffing lightly with a clean dry cloth.
•
To remove fingerprints or other marks, the panel can be
cleaned with a damp cloth using a mild soap and water
solution. DO NOT USE GLASS CLEANER! IT WILL
DAMAGE THE BACK ACRYLIC PANEL. The panel
should be completely dried with a lint free cloth or paper
towel.
Hearth
Assembly
D. Replace the Light Bulbs
Bulbs
The light bulbs need to be replaced when the flame and/or
ember bed is dark on one side. Replace the bulbs with 75
watt halogen bulbs with mini-candelabra base. Do not
exceed 75 watts per bulb. Light bulbs can be purchased at a
local hardware or lighting store, on-line or by phone. We rec-
ommend you use Sylvania model SL58884 or Satco model
S3157.
Figure 9.1 - Bulb Access
•
Light bulb access is through the hearth assembly. See
Figure 9.1.
•
Locate and lift the bent tabs holding the hearth assembly
located at each end of the assembly.
Lift out the hearth assembly.
•
•
Sockets
Carefully remove the burned out bulb from the light socket.
Place the new bulb in the socket. See Figure 9.2. Follow
directions on the light bulb package for handling
requirements.
•
Reinstall the hearth assembly.
Bulbs
Figure 9.2 - Replacing the Bulbs
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17
CAUTION
Handle glass assembly with care.
When cleaning glass door:
•
Avoid striking, scratching or slamming
glass.
•
•
Do NOT use abrasive cleaners.
Use a hard water deposit glass cleaner on
white film.
•
Do NOT clean glass when it is hot.
E. Maintenance Task List
Inspect
Maintenance Tasks
Glass Doors
1. Inspect glass panels for cracks. Replace if this condition is present.
2. Confirm there is no damage to glass or glass frame. Replace as necessary.
3. Clean glass using a non-abrasive cleaner such as Brasso©.
Circulation Compartment 1. Remove any foreign objects.
2. Verify unobstructed air circulation.
18
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Reference Materials
10
A. Heater Dimensions
18-5/8 in.
(473 mm)
9-1/4 in.
(235 mm)
1/2 in.
(13 mm)
1 in.
(26 mm)
1 in.
(26 mm)
22-7/8 in.
(581 mm)
16 in.
(407 mm)
22-5/8 in.
(575 mm)
26 in.
(661 mm)
27-5/8 in.
(702 mm)
4-1/4 in.
(108 mm)
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19
B. Optional Components
Remote Control
RC-ELEC-QUAD
Remote Control
Trim Kits
PBT26EA
SST26EA
PBT26ER
SST26ER
PBT = Polished Brass Trim
SST = Stainless Steel Trim
Cabinets
Several styles of cabinets are available for use with these heaters. See your dealer/distributor for styles and sizes.
20
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Fronts
DF-26ERA-BK2824
DF-26ESP-BK2824
DF-26ERA-BK4028
DF-26ESP-BK4028
DF-26ERA-BK4432
DF-26ESP-BK4432
Model
Description
Width
28 in.
28 in.
40 in.
40 in.
44 in.
44 in.
Height
DF-26ERA-BK2824 Remington Avenue
DF-26ESP-BK2824 Sun Prairie
DF-26ERA-BK4028 Remington Avenue
DF-26ESP-BK4028 Sun Prairie
DF-26ERA-BK4432 Remington Avenue
DF-26ESP-BK4432 Sun Prairie
24 in.
24 in.
28 in.
28 in.
32 in.
32 in.
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21
ꢀ
C. Service Parts
Service Parts
Exploded Parts Diagram
QV26E-B
QV26E-B
Beginning Manufacturing Date: Apr 2005
Ending Manufacturing Date: Active
14
13
12
11
25
9
22
16
8
7
10
15
17
6
5
4
3
2
4
1
24
23
18 - Log Set
22
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Service Parts
Service Parts List
QV26E-B
QV26E-B
Beginning Manufacturing Date: Apr 2005
Ending Manufacturing Date: Active
#
6
4
3
Description of Part
Grommet
Halogen Light
Light Receptacle
QV26E-B Qty.
25006
1
2
2
2
1
1
1
1
1
1
1
1
1
1
1
1
4
1
1
1
1
1
1
1
33961
33962
11 Top Magnet Assembly
Power Cord
5
1
25 Hearth Assembly
8
4038-109
4030-802
4030-200
4035-860
4038-042
4038-217
4038-886
4038-004
4021-190
4038-009
4038-107
4038-810
4030-840
4038-823
4038-806
4038-108
4038-110
4038-111
4038-814
4038-849
4038-811
Flame Element Kit
Motor
Ember Bed
QV26E Grate Assy.
23/26 Log Assembly
22
18
13 Reflective Flame Decal
Motor Bracket
12 Heater/Blower Assembly
26 in./31 in. Acrylic Panel
2
9
10 26 in./31 in. Lenticular Lens
14 Leveling Bolts
15 Thermostat Control Assembly
16
17
Control Board Assembly
Switch Assembly
Thermostat Wire Assembly (RBW)
Control Switch Wire Assembly
Thermistor
Slide Pot Rubber Boot
Installation Manual
4038-897
4038-819
4038-820
4038-012
25756
1
1
1
1
1
23 26 in. Refractory - LH
24 26 in. Refractory - RH
Glass Retainer - Top
Strain Relief Bushing (Switch Wires)
Gasket Kit
4038-900
1
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23
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D. Limited Warranty
WARRANTY
Hearth & Home Technologies Inc. (HHT) Electric Fireplaces are tested and inspected prior to shipment and
are guaranteed from defect to the purchaser of each new product. Any part which proves to be defective
in material or workmanship under normal use within one year will be repaired or replaced without charge.*
The Company will not be responsible for any expense incurred for installation, removal from service, or
transportation costs. Any such defect should be brought to the attention of the Dealer where the product
was purchased and is authorized to repair or replace within the terms of this warranty.
The Company’s only obligation under this warranty will be at its sole option to repair or replace any part
proving defective or to refund the purchase price thereof.
The owner/user assumes all other risks, if any, including the risk of any direct, indirect or consequential loss
or damage arising out of the use of or inability to use the product.
The warranty will not apply if, in the sole judgement of the Company, damage or failure has resulted from
accident, alteration, misuse, abuse, incorrect installation, or operation on an incorrect power source.
The foregoing is in lieu of all other warranties expressed, implied, or statutory, and the Company neither
assumes, nor authorizes any person to assume for it any other obligation, or liability in connection with said
product.
*Light bulbs are not covered in the warranty.
How to Obtain Service.
To obtain service under this warranty you must:
1. Send written notice of the claimed condition to Quadra-Fire Technical Service Department, Hearth & Home
Technologies Inc., 1445 North Highway, Colville, WA 99114-2124.
2. Provide proof of purchase, model number, serial number, and manufacturing date code to HHT.
3. Provide HHT reasonable opportunity to investigate the claim, including reasonable opportunity to inspect the
Heater prior to any repair or replacement work and before the Heater or any component of the Heater has
been removed from the place of original installation.
4. Obtain HHT’s consent to any warranty work before the work is done.
ADDITIONAL INFORMATION. If you would like information on current Quadra-Fire products or want to locate a
dealer in your area, call 1-800-926-4356.
©2003 Quadra-Fire® is a Registered Trademark of Hearth & Home Technologies Inc.
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25
E. Contact Information
Hearth & Home Technologies Inc.
1445 North Highway
Colville, WA 99114-2124
Please contact your Quadra-Fire dealer with any questions or concerns. For
the number of your nearest Quadra-Fire dealer, please call 1-800-926-4356.
– NOTES –
CAUTION
DO NOT DISCARD THIS MANUAL
•
Read, understand
and follow these
instructions for safe
installation and
operation.
•
Leave this manual with
party responsible for
use and operation.
•
Important operating
and maintenance
instructions included.
This product may be covered by one or more of the following patents: (United States) 4593510, 4686807, 4766876, 4793322,
4811534, 5000162, 5016609, 5076254, 5113843, 5191877, 5218953, 5263471, 5328356, 5341794, 5347983, 5429495,
5452708, 5542407, 5601073, 5613487, 5647340, 5688568, 5762062, 5775408, 5890485, 5931661, 5941237, 5947112,
5996575, 6006743, 6019099, 6048195, 6053165, 6145502, 6170481, 6237588, 6296474, 6374822, 6413079, 6439226,
6484712, 6543698, 6550687, 6601579, 6672860, 6688302B2, 6715724B2, 6729551, 6736133, 6748940, 6748942,
6769426, 6774802, 6796302, 6840261, 6848441, 6863064, 6866205, 6869278, 6875012, 6880275, 6908039, 6919884,
D320652, D445174, D462436; (Canada) 1297749, 2195264, 2225408, 2313972; (Australia) 780250, 780403, 1418504 or
other U.S. and foreign patents pending.
ꢀ
26
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