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CASTILE & SANTA FE PELLET INSERT
Owner’s Manual
Installation and Operation
Models:
CASTILEI-CE-MBK
SANTAFEI-CE-MBK
NOTICE
DO NOT DISCARD THIS MANUAL
•
Read, understand and
follow these instruc-
tions for safe installa-
tion and operation.
•
Leave this manual with
party responsible for use
and operation.
• Important operating and
maintenance instruc-
tions included.
WARNING
WARNING
Please read this entire manual
before installation and use of this
pellet fuel-burning room heater.
Failure to follow these instructions
could result in property damage,
bodily injury or even death.
HOT SURFACES!
Glass and other surfaces are
hot during operation AND
cool down.
Hot glass will cause burns.
•
•
•
•
Do not touch glass until it is cooled
NEVER allow children to touch glass
Keep children away
CAREFULLY SUPERVISE children in same room as
fireplace.
Alert children and adults to hazards of high
temperatures.
• Do not store or use gasoline or other flam-
mable vapors and liquids in the vicinity of this
or any other appliance.
• Do not overfire - If any external part starts to
glow, you are overfiring. Reduce feed rate.
Overfiring will void your warranty.
•
High temperatures may ignite clothing or other
flammable materials.
Keep clothing, furniture, draperies and other flammable
materials away.
• Comply with all minimum clearances to com-
bustibles as specified. Failure to comply may
cause house fire.
•
CAUTION
CAUTION
Check building codes prior to installation.
Fuel Type: Wood Pellets, less than 38mm in length,
6mm to 8mm in diameter.
•
All local regulations, including those referring to national and
European standards need to be complied with when installing
the appliance.
Burning of any other type of fuel voids your warranty.
•
Consult local fire officials or authorities having jurisdiction
about restrictions, installation inspection, and permits.
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Safety Alert Key:
•
•
•
•
DANGER! Indicates a hazardous situation which, if not avoided will result in death or serious injury.
WARNING! Indicates a hazardous situation which, if not avoided could result in death or serious injury.
CAUTION! Indicates a hazardous situation which, if not avoided, could result in minor or moderate injury.
NOTICE: Indicates practices which may cause damage to the appliance or to property.
TABLE OF CONTENTS
C. Tools & Supplies Needed..................................19
D. Inspect Appliance and Components .................19
E. Pre-Burn Checklist ............................................19
Congratulations ...............................................................2
Sample of Safety/Serial Numer Label .............................2
Safety Alert Key...............................................................3
Limited Warranty .............................................................4-5
Section 6: Dimensions & Clearances
A. Appliance Dimensions.......................................20
B. Clearance to Combustibles,
Section 1: Listing and Code Approvals
A. Appliance Certifications.....................................6
B. Glass Specifications..........................................6
C. Electrical Rating ................................................6
D. Specifications....................................................6
Masonry & Zero Clearance ...............................21
C. Minimum Opening for Masonry and
Factory-Built Fireplace ......................................21
D. Floor Protection.................................................21
E. Prefabricated Metal Chimney............................21
User’s Guide
Section 2: Operating Instructions
Section 7: Vent Information
A. Fire Safety.........................................................7-8
B. Combustible/Non-Combustible Material............8
C. Fuel Material & Fuel Storage ............................8
D. General Operation Information..........................9
E. Before Your First Fire........................................9
F. Filling the Hopper with Fuel...............................9
G. Starting Your First Fire......................................10
H. Fire Characteristics ...........................................10
A. Venting Termination Requirements...................22
B. Avoiding Smoke and Odors ..............................22-23
C. Negative Pressure.............................................23
D. Draft ..................................................................23
E. Chimney & Exhaust Connection .......................24
F. Pellet Venting Charts ........................................25
Section 8: Vent Systems
I.
Flame Height Adjustment (Feed Rate)..............10
A. Full Reline with Outside Air-Horizontal..............26
B. Full Reline without Outside Air-Vertical.............27
J. Ignition Cycles...................................................11
K. Clear Space ......................................................11
Section 9: Appliance Set-Up
Section 3: Maintaining & Servicing Appliance
A. Proper Shutdown Procedures...........................12
B. Quick Reference Maintenance Chart................12
C. General Maintenance & Cleaning .....................12-15
D. High Ash Fuel Content Maintenance ................16
A. Leveling System................................................28
B. Outside Air Installation ......................................28
C. Door Handle Removal.......................................29
D. Door Removal ...................................................29
E. Adjustable Hearth Support................................29
F. Hearth Support, Standard Surround .................30-31
G. Surround & Trim Set, Econo .............................31
H. Surround Cast Trim Set ....................................32
Section 4: Troubleshooting for Homeowner
A. Frequently Asked Questions.............................17
I.
Panel and Trim Set ...........................................33
Installer’s Guide
Section 5: Getting Started
J. Log Set Placement (Optional)...........................34
K. Thermostat Installation......................................35
A. Design, Installation & Location
Considerations and Floor Support ....................18
B. Thermostat Location .........................................19
Contact Information...................................................36
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Listing and Code Approvals
1
A. Appliance Certification
D. Specifications
Model
Castile or Santa Fe Pellet Insert Appliance
Distance to Adjacent
Combustion Materials:
Standoff to Side: 410mm
Standoff to Header: 305mm
Type
Residential Space heating appliance fired
by wood pellets
CO Concentration at 13% Max: 0.003%
O2 (mg/m3):
Min: 0.030%
Standard
EN 14785:2006
Flue Gas Temperature:
*Thermal Output:
161°C
Max: 6.3 kW
Min: 3.0 kW
Energy Efficiency:
Max: 75.1%
Min: 75.0%
Heating Capacity:
Hopper Capacity:
Fuels:
220m2 to 350m2
18 kg
Hearth & Home Technologies
1445 North Highway
Colville, WA 99114
United States
Wood Pellets, less than
38mm in length, 6mm to
8mm in diameter
Shipping Weight:
109 kg, add 18 kg when the
hopper is full
2011
B. Glass Specifications
This appliance is equipped with 5mm ceramic glass. Replace
glass only with 5mm ceramic glass. Please contact your
dealer for replacement glass.
*Thermal output will vary, depending on the type of fuel
you use in your appliance. Consult your Quadra-Fire
dealer for best results.
WARNING! Risk of Fire! Hearth & Home Technologies dis-
claims any responsibility for, and the warranty and agency
listing will be voided by the following actions.
C. Electrical Rating
230 VAC, 50 Hz, Start 2.80 Amps, Run 0.80 Amps
DO NOT:
• Install or operate damaged appliance
• Modify appliance
• Use as an incinerator or any other different way from
which it was conceived
• Install other than as instructed by Hearth & Home
Technologies
• Operate the appliance without fully assembling all
components
• Overfire
• Install any component not approved by Hearth &
Home Technologies
NOTE: Some generator or battery back-up systems may
not be compatable with the micro-processor electron-
ics on this appliance. Please consult the power supply
manufacturer for compatable systems.
• Install parts or components not Listed or approved.
Improper installation, adjustment, alteration, service or
maintenance can cause injury or property damage.
For assistance or additional information, consult a qualified
installer, service agency or your dealer.
NOTICE: Hearth & Home Technologies, manufacturer
of this appliance, reserves the right to alter its prod-
ucts, their specifications and/or price without notice.
Quadra-Fire is a registered trademark of Hearth &
Home Technologies
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User’s Guide
Operating Instructions
2
WARNING
HOT SURFACES!
Glass and other surfaces are hot during operation AND cool down.
Hot glass will cause burns.
•
•
•
•
•
Do not touch glass until it is cooled
NEVER allow children to touch glass
Keep children away
CAREFULLY SUPERVISE children in same room as appliance.
Alert children and adults to hazards of high temperatures.
High temperatures may ignite clothing or other flammable materials.
Keep clothing, furniture, draperies and other flammable materials away.
•
WARNING! Do not operate appliance before reading and
understanding the operating instructions in the Owner’s
Manual. Failure to operate appliance according to operating
instructions could cause fire or injury.
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A. Fire Safety
Clinkers
To provide reasonable fire safety, the following should be
given serious consideration:
Minerals and other non-combustible materials such as sand
will turn into a hard, glass-like substance called a clinker when
heated in the firepot.
• Install at least one smoke detector and CO monitor on each
floor of your home.
Trees from different areas will vary in mineral content. That
is why some fuels produce more clinkers than others.
• Locate detectors away from the heating appliance and close
to the sleeping areas.
Moisture
• Follow the detector’s manufacturer’s placement and
installation instructions and maintain regularly.
Always burn dry fuel. Burning fuel with high moisture content
takes heat from the fuel and tends to cool the appliance,
robbing heat from your home. Damp pellet fuel can clog the
feed system.
• Conveniently locate a fire extinguisher to contend with small
fires.
Size
•
In the event of a hopper fire:
•
Pellets are either 6 or 8mm in diameter
•
•
Evacute the house immediately.
Notify fire department.
• Length should be no more that 38mm
• Pellet lengths can vary from lot to lot from the same
manufacturer
• Due to length variations, the flame height (feed rate) may
need adjusting occasionally. See page 10 for instructions.
B. Combustible/Non-Combustible Materials
•
Combustible Material
Performance
Material made of or surfaced with wood, compressed
paper, plant fibers, plastics, or any material capable
of igniting and burning, whether flame-proofed or not,
plastered or unplastered.
• Higher ash content requires the ash drawer to be emptied
more frequently
• Hardwoods require more air to burn properly
• Premium wood pellets produce the highest heat output.
• Burning pellets longer than 38mm can cause an inconsistent
fuel feed rate and/or missed ignitions.
•
•
Non-combustible Material
Material which will not ignite and burn. Such materials are
those consisting entirely of steel, iron, brick, tile, slate,
glass or plasters, or any combination thereof.
CAUTION! Tested and approved for wood pellets. Burning
of any other type of fuel voids your warranty.
Firestop Non-combustible Sealant Material
Sealants which will not ignite and burn.
Storage
C. Fuel Material and Fuel Storage
• Wood pellets should be left in their original sealed bag until
using to prevent moisture absorption.
Pellet fuel quality can greatly fluctuate. We recommend that
you buy fuel in multi-ton lots whenever possible. However,
we do recommend trying various brands before purchasing
multi-ton lots to ensure your satisfaction.
• Do not store any pellet fuel within the clearance
requirements or in an area that would hinder routine
cleaning and maintenance.
Fuel Material
•
•
Made from sawdust or wood by-products
Depending on the source material it may have a high or
low ash content.
Higher Ash Content Material
•
•
•
Hardwoods with a high mineral content
Fuel that contains bark
Standard grade pellets and high ash pellets
Lower Ash Content Material
•
•
•
Softwoods
Fuels with low mineral content
Premium grade pellets
CAUTION! Do not burn fuel that contains an additive;
(such as soybean oil).
• May cause hopper fires
• Damage to product may result
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D. General Operating Information
1. Thermostat Calls For Heat
WARNING
Fire Hazard.
The appliance is like most modern furnaces; when the thermostat
calls for heat, your appliance will automatically light and deliver
heat.
Keep combustible materials, gasoline
and other flammable vapors and liquids
clear of appliance.
When the room is up to temperature and the thermostat is
satisfied, the red call light will shut off and the appliance will shut
down. The red call light is located behind the right access panel.
•
•
Do NOT store flammable materials in the appliance’s
vicinity.
DO NOT USE GASOLINE, LANTERN FUEL, KEROSENE,
CHARCOAL LIGHTER FLUID OR SIMILAR LIQUIDS TO
START OR “FRESHEN UP” A FIRE IN THIS HEATER.
2. Heat Output Controls
•
•
DO NOT BURN GARBAGE OR FLAMMABLE FLUIDS
SUCH AS GASOLINE, NAPHTHA OR ENGINE OIL.
This appliance is equipped with a heat output control switch
that has three settings or burn rates; low, medium and high.
Figure 9.1.
DO NOT USE CHEMICALS OF FLUIDS TO START THE
FIRE.
•
•
Keep all such liquids well away from the heater while it is in
use.
Combustible materials may ignite.
The appliance will turn on and off as the thermostat demands.
When the thermostat calls for heat, the appliance will always
start up on High. After burning approximately 4 minutes, the
appliance will then burn at the rate at which it was originally
set. If the appliance is set at one of the lower settings, it will
run quieter but takes longer to heat up an area than if it were
set at a higher burn rate.
E. Before Your First Fire
1. First, make sure your appliance has been properly installed
and that all safety requirements have been met. Pay
particular attention to the fire protection, venting and
thermostat installation instructions.
Regardless of the burn rate, when the area is warm enough to
satisfy the thermostat, the appliance will shut off.
2. Double check that the ash drawer and firebox are empty!
3. Close the front door.
High
Med
Low
CAUTION
Tip of thermocouple must be in contact with the
inside end of the thermocouple cover.
Missed ignitions can occur.
Reset
Button
F. Filling the Hopper with Fuel
a. Open the hopper lid and pull the lid towards you.
Figure 9.1
b. Do not over fill the hopper. The lid must be completely
closed to maintain proper vacuum and for the feed motor
to operate. An error message will appear on the wall
control if the lid is not properly closed.
c. Remove any sawdust or fuel from the lid gasket after
refilling hopper.
d. Do not leave any part of the fuel bag on the appliance
after refilling hopper.
e. Store fuel away from the appliance to maintain proper
safe air clearance to combustibles.
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G. Starting Your First Fire
H. Fire Characteristics
1. A thermostat is required for proper operation of this
appliance. At this time, fill the hopper with pellets, set
the thermostat to its lowest setting. Plug the power cord
into nearby outlet.
A properly adjusted fire with the heat output control button
set on “HIGH” has a short active flame pattern that extends
out of the firepot approximately 102mm.
If the fire has tall flames with black tails and seems somewhat
lazy, the feed rate will need to be reduced.
2. The exhaust blower will stay on for approximately 18
minutes even though the thermostat is not calling for
heat. This is normal.
If the fire is not 102mm tall, increase the feed rate. Amedium
and low setting will give a shorter flame. The flame will rise
and fall somewhat. This is normal.
3. Locate the heat output control switch on the lower right
side of the firebox behind decorative front door. Set to the
HIGH setting and then adjust the thermostat to its highest
setting. The red call light will be on which is located on
the top of the junction box behind the right access panel.
This indicates the thermostat is calling for heat. Figure
10.1.
I. Feed Rate Adjustment Instructions
The feed adjustment control rod is factory set, and should be
adequate for most fuels. The control rod will slide by only
loosening the wing screw.
However, if the flame height is too high or too low, you will
need to adjust the feed rate. Wait until the appliance has been
burning for 15 minutes before making your adjustments and
4. The fuel feed system and the igniter should now be on.
5. For your first fire it will be necessary to press the reset
button once per minute until pellets start to drop into the
firepot, then press button 1 more time. This will fill the
feed system and allow the appliance to begin dropping
pellets. The appliance will continue to run as long as the
thermostat is calling for heat.
a
llow 15 minutes for feed adjustment to take effect. Make
adjustments in approximately 12.7mm increments.
1. Loosen the wing screw. Figure 10.2
2. Adjust the fuel adjustment control rod towards to the right
and up to increase the feed rate and flame height or to
the left and down to decrease the feed rate and flame
height.
6. Once the appliance has ignited, let it burn for approximately
15 minutes, then set the thermostat to the desired room
temperature. Adjust the heat output control switch to the
desired setting.
3. Re-tighten the wing screw.
CAUTION
Odors and vapors released during initial operation.
Feed Adjustment Control Rod
Wing Nut
•
•
Curing of high temperature paint.
Open windows for air circulation.
Odors may be irritating to sensitive individuals.
Control Box
Red Call
Light
Fuse
Set Screw
Power Cord
Outlet
Figure 10.2
Heat Output
Switch
Thermostat
Block
Reset Button
Junction Box
Figure 10.1
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J. Ignition Cycles
K. Clear Space
1. At the beginning of each ignition cycle, it is normal to see
some smoke in the firebox. The smoke will stop once
the fire starts.
WARNING! RISK OF FIRE! Do NOT place combustible
objects in front of the appliance. High temperatures may
ignite clothing, furniture or draperies. Maintain a minimum
clearance of 914mm in front of appliance.
2. The convection blower will automatically turn on after your
appliance has reached the set temperature.
Mantel: Avoid placing candles and other heat-sensitive
objects on mantel or hearth. Heat may damage these
objects.
This blower transfers heat from your appliance into the
room, and will continue to run after the thermostat has
stopped calling for heat until the appliance has cooled
down.
NOTICE: Clearances may only be reduced by means ap-
proved by the regulatory authority having jurisdiction.
3. Occasionally the appliance may run out of fuel and shut
itself down. When this happens, the red call light will be
on. See Figure 10.1 on page 10.1.
WARNING! RISK OF FIRE! Keep combustible materials,
gasoline and other flammable vapors and liquids clear of
appliance.
To restart it, fill the hopper and press the reset button.
When you press the reset button the red call light will go
out. Release the button and the light will come back on.
You should see a fire shortly.
•
Do NOT store flammable materials in the appliance’s
vicinity.
If not, follow the instructions on page 10, “Starting Your
First Fire”.
•
Do NOT use gasoline, lantern fuel, kerosene, charcoal
lighter fluid or similar liquids to start or “freshen up” a fire
in this heater.
Keep all such liquids well away from the heater while it is in
use as combustible materials may ignite.
WARNING
Fire Risk
Do NOT operate appliance:
•
•
•
With appliance door open.
Firepot floor open.
Cleaning slide plates open.
Do NOT store fuel:
•
Closer than required clearances to com-
bustibles to appliance
•
Within space required for loading or ash
removal.
Back side of Firepot
Firepot floor left open
Figure 11.1 - DO NOT LEAVE FIREPOT FLOOR OPEN
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Maintaining & Servicing Your Appliance
3
C. General Maintenance
A. Proper Shutdown Procedure
1. Types of Fuel
Depending on the type of fuel you are burning will dictate how
often you have to clean your firepot.
CAUTION
If the fuel you are burning has a high dirt or ash content it may
be necessary to clean the firepot more than once a day.
hock and Smoke Hazard
Turn down thermostat, let appliance completely
cool and exhaust blower must be off. Now you
can unplug appliance before servicing.
Dirty fuel will cause clinkers to form in the firepot. A clinker is
formed when dirt, ash or a non-burnable substance is heated to
1093°C and becomes glass-like.
• Smoke spillage into room can occur if appliance
is not cool before unplugging.
• Risk of shock if appliance not unplugged before
servicing appliance.
Follow the detailed instructions found in this
section for each step listed in the chart below.
Clinker
B. Quick Reference Maintenance Chart
Figure 12.1 - Clinker
Cleaning or Inspection
Ash Pan/Drawer
Frequency
Daily Weekly Monthly Yearly
Every 5 bags of fuel depend-
ing on the fuel type or ash
build-up
OR
OR
OR
X
Ash Removal from Firebox
Every 5 bags or more fre-
quently depending on the fuel
type or ash build-up
X
Beneath Heat Exchanger
Every 1 ton of fuel
X
Blower, Combustion (Exhaust)
More frequently depending on OR
the fuel type
X
X
Blower, Convection
Every 25 bags or more fre-
quently depending on the fuel
type
OR
X
Door Latch Inspection
Prior to heating season
OR
OR
OR
OR
OR
X
Firebox - Prepare for Non-Burn Season At end of heating season
Firepot - Burning pellets - hardwood
Firepot - Burning pellets - softwood
Glass
Every 3 bags
Every 5 bags
X
X
When clear view of firepot
becomes obscure
X
X
Heat Exchanger & Drop Tube
Hopper
Every 15 bags of fuel
OR
Every 50 bags of fuel or when OR
X
changing fuel types
Venting System
More frequently depending on OR
X
the fuel type
NOTICE: These are recommendations. Clean more frequently if you encounter heavy build-up of ash at
the recommended interval or you see soot coming from the vent. Not properly cleaning your
appliance on a regular basis will void your warranty.
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4. Cleaning Ash Pan/Drawer
2. Cleaning Firepot with Cleaning Rod & Firepot
Clean-Out Tool
•
Frequency: Weekly or every 5 bags or more
frequently depending on ash build
By: Homeowner
•
•
Frequency: Daily or more often as needed
By: Homeowner
•
Locate the ash pan/drawer underneath the firepot and
slide the ash drawer straight out. Empty into a non-
combustible container and re-install ash pan/drawer.
a. The appliance must be in complete shutdown and
cool and the exhaust blower off. NOTE: If you are
just cleaning the firepot, there is no need to unplug the
insert.
5. Disposal of Ashes
b. Pull firepot cleaning rod OUT and IN a couple of times
to help shake debris loose. See Figure 12.1 on page
12.
•
•
Frequency: As needed
By: Homeowner
If rod is hard to pull, it may be necessary to use your
firepot clean-out tool to chip away material that has built
up on the bottom plate of the firepot and to push out any
clinkers. Larger clinkers may have to be removed from
the top of the firepot. Corn clinkers can be especially
difficult to break up.
Ashes should be placed in a metal container with a
tight-fitting lid. The closed container of ashes should
be placed on a non-combustible floor or on the ground,
well away from all combustible materials, pending final
disposal.
If the ashes are disposed of by burial in soil or otherwise
locally dispersed, they should be retained in the
closed container until all cinders have been thoroughly
cooled.
c. The firepot floor plate must be fully closed when finished.
See Figure 11.1 on page 11.
3. Ash Removal from Firebox
•
Frequency: Weekly or 5 bags or more frequently
depending on ash build-up
WARNING
•
By: Homeowner
Disposal of Ashes
a. There must not be any hot ashes in the firebox during
cleaning so allow the appliance to completely cool.
The firebox ash should be removed every time the
exhaust path is cleaned. Frequent cleaning of the ash
in the firebox will help slow down the build-up of ash
in the exhaust blower and vent system.
•
•
Ashes should be placed in metal container
with tight fitting lid.
Ashes should be retained in closed container
until all cinders have thoroughly cooled.
b. Plug in your appliance, if unplugged, and turn the
thermostat on and immediately shut it off to start the
exhaust blower on its cycle time. It will pull fly ash out
the exhaust instead of into the room.
WARNING
c. Open door. There are 2 cleaning slide plates to the
left and right of the firepot with finger holes. Pull both
slide plates out and sweep the remaining ash from the
firebox into the 2 open holes. A paint brush works well
for this. Close slide plates.
Fire Risk
•
NEVER pull firepot cleaning rods or cleaning
slide plates when appliance is operating. Hot
pellets may fall into ashpan and may start a
fire or have mis-starts due to lack of vacuum.
d. This ash is deposited in the same ash drawer as the
firepot debris. The ash drawer should be emptied every
time you clean the firebox. Remember to place the ash
and debris into a metal or non-combustible container.
WARNING
e. The 2 cleaning slide plates must be fully closed when
cleaning is complete.
Fire Risk.
•
The cleaning slide plates must be fully
CLOSED when appliance is operating. Hot
pellets may fall into ash pan and start a fire.
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6. Cleaning Heat Exchanger Chambers & Drop Tube
8. Cleaning the Hopper
•
Frequency: Weekly or every 15 bags or more fre
quently depending on ash build-up
By: Homeowner
•
•
Frequency: Monthly or after burning 50 bags of fuel
By: Homeowner
•
After burning approximately 1 ton of fuel you will need
to clean the hopper to prevent sawdust build-up.
WARNING
A combination of sawdust and pellets on the auger
reduces the amount of fuel supply to the firepot. This
can result in nuisance shutdowns and mis-starts.
Heat exchanger cleaning rods may be warm
to the touch. For safety purposes wear
gloves.
a. The appliance must be in complete shutdown.
Allow the appliance to completely cool down.
Do not pull heat exchanger cleaning rods
while appliance is operating.
b. Empty the hopper of any remaining pellets.
c. Vacuum the hopper and feed tube.
Push cleaning rods IN when done, DO NOT
leave cleaning rods OUT. Injury can occur.
NOTE: Hearth & Home Technologies recommends to
use a heavy duty vacuum cleaner specifically
designed for solid fuel appliance cleaning.
The amount of ash buildup in the firepot will be a good
guide to determine how often you should clean the heat
exchangers.
9. Cleaning the Glass
a. Allow the appliance to completely cool down before
pulling the cleaning rods. Turn the thermostat on and
then immediately off to start the exhaust blower on its
cycle time. It will pull fly ash out the exhaust instead
of into the room.
•
Frequency: When clear view of the firepot becomes
obscure
•
By: Homeowner
a. Appliance must be completely cool before cleaning
glass.
b. Locate the 2 exposed rods directly underneath the heat
exchanger tubes. Figure 14.1.
b. Vacuum fly ash from glass and door rope.
c. To clean, pull the rods straight out until it stops,
approximately 203mm. Slide the rods OUT and IN a
couple of times.
c. Use a damp paper towel or any non-abrasive glass
cleaner. Wipe off with dry towel.
10 Heat Exchanger Tubes
CAUTION
Handle glass assembly with care.
When cleaning glass:
•
Avoid striking, scratching or
slamming glass.
•
Do NOT clean glass when hot.
Cleaning
Rods
•
•
Do NOT use abrasive cleaners.
Refer to maintenance instructions.
Figure 14.1
7. Cleaning Beneath Heat Exchanger
•
•
Frequency: Monthly or after burning 1 ton of fuel
By: Homeowner
WARNING
a. Be sure the appliance is allowed to cool, has been
unplugged and the exhaust blower is off
Handle glass with care.
•
Inspect the gasket to ensure it is
undamaged.
b. A more thorough cleaning is needed to remove the
excess ash that is left behind from the use of the
cleaning rods for the heat exchanger tubes.
•
•
Do NOT strike, slam or scratch glass.
Do NOT operate appliance with glass
assembly removed.
c. The ash will be resting on the back of the baffle. This
will require removing the cast baffle.
•
Do NOT operate with glass cracked, broken or
scratched.
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10. Soot and Fly Ash: Formation & Need for Removal
in Exhaust Venting System.
14. Preparing Firebox for Non-Burn Season
•
•
Frequency: Yearly at the end of the heating season
By: Homeowner
•
Frequency: Yearly or more frequently depending on
ash build-up.
a. Be sure the appliance is allowed to cool, has been
unplugged and the exhaust blower is off.
•
By: Qualified Service Technician/Homeowner
Be sure the appliance is allowed to cool, has been
unplugged and the exhaust blower is off.
b. Remove all ash from the firebox and vacuum thoroughly.
c. Paint all exposed steel, including cast-iron.
The products of combustion will contain small particles
of fly ash. The fly ash will collect in the exhaust venting
system and restrict the flow of the flue gases.
•
Use the Touch-Up paint supplied with the appliance;
or;
•
•
Purchase paint from your local dealer.
At start-up if there is incomplete combustion, or if there
is a shutdown or incorrect operation of the appliance it
will lead to some soot formation. This will collect in the
exhaust venting system.
Must use a high-temperature paint made specifi-
cially for heating appliances.
The venting (chimney) system may need to be cleaned at
least once a year or more often depending upon the qual-
ity of your fuel or if there is a lot of horizontal pipe sections.
Ash will build up more quickly in the horizontal sections.
11. Door Latch Inspection
•
Frequency: Prior to heating season or monthly during
heating season
•
By: Homeowner
The door latch is non-adjustable but the gasketing between
the glass and firebox should be inspected periodically to make
sure there is a good seal.
12. Cleaning Combustion Blower - Requires No
Lubrication
•
•
•
Frequency: Yearly or as needed
By: Qualified Service Technician
Task: Contact your local dealer
13. Cleaning Convection Blower - Requires No
Lubrication
•
Frequency: Monthly or every 25 bags or more fre
quenly depending on operating environ-
ment
•
•
By: Qualified Service Technician
Task: Contact your local dealer.
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D. High Ash Fuel Content Maintenance
•
•
Frequency: As needed
By: Homeowner
Pellets Back Up
In Feed Tube
Firepot Overfills
Poor quality pellet fuel, or lack of maintenance, can create
conditions that make the firepot fill quickly with ashes and
clinkers.
This condition makes the appliance susceptible to overfilling
the firepot with pellets which may result in smoking, sooting
and possible hopper fires. Figure 16.1 shows an example
where the firepot overfills, pellets back up into the feed tube
and ash has accumulated in the firebox.
Ash Build Up in Firebox
Figure 16.1
An inefficient and non-economical method of burning of fuel
caused by poor quality pellet fuel is shown in Figure 16.2.
The correct flame size when good quality, premium pellet
fuel is burned is shown in Figure 16.3.
Incorrect
If the ash buildup exceeds the half way point in the firepot
IMMEDIATE ATTENTION AND CLEANING IS REQUIRED.
WARNING
Fire Risk.
• High ash fuels, or lack of maintenance, can
cause the firepot to overfill. Follow proper
shutdown procedure if ash buildup exceeds
half way point in firepot.
Tall, Lazy Flame, Orange in Color
• Failure to do so could result in smoking,
sooting and possible hopper fires.
Figure 16.2
Correct
Correct Flame Size, Yellow/White in Color
Figure 16.3
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Troubleshooting for Homeowner
4
A. Frequently Asked Questions
ISSUES
SOLUTIONS
1. Metallic noise.
1. Noise is caused by metal expanding and contracting as
it heats up and cools down, similar to the sound pro-
duced by a furnace or heating duct. This noise does not
affect the operation or longevity of your appliance.
2. White ash buildup on glass.
2. This is normal. Clean the glass using any non-abrasive
glass cleaner.
3. Glass has buildup of black soot
3. Excessive build-up of ash. See solution #4. The lower
burn settings will produce more ash, the higher burn
settings produce less. The more it burns on low the
more frequent cleaning of the glass is required.
4. Glass has turned dirty.
3. Excessive build up of ash. The lower burn settings will
produce more ash, the higher burn settings produce
less. The more it burns on low the more frequent clean-
ing of the glass is required.
5. Fire has tall flames with black tails and is lazy.
4. The feed rate needs to be reduced or the firepot needs
cleaning. Heat exchanger or exhaust blower needs
cleaning.
6. Smokey start-up or puffs of smoke from the airwash. 5. Either the firepot is dirty or there is too much fuel at
start-up and not enough air. Close down feed rate 1/4
(6mm) inch at a time until this no longer happens.
6. Large flame at start-up.
6. This is normal. Flame will settle down once the fire is
established.
NOTICE: Odors and vapors are released during initial operation due to the curing of high tem-
perature paint. Open windows for air circulation. Odors may be irritating to sensitive individuals.
Page 17
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Installer’s Guide
Getting Started
5
Since pellet exhaust can contain ash, soot or sparks, you
must consider the location of:
A
.
Design, Installation & Location Considerations
•
•
•
•
•
•
Windows
Air Intakes
Air Conditioner
Overhang, soffits, porch roofs, adjacent walls
Landscaping, vegetation
Horizontal or vertical vent termination
1. Appliance Location
NOTICE: Check building codes prior to installation.
•
Installation MUST comply with all local building codes
and regulations including those referring to national and
European standards.
•
Consult insurance carrier, local building inspector, fire
officials or authorities having jurisdiction over restrictions,
installation inspection and permits.
When locating vent and venting termination, the ideal lo-
cation is to vent above roof line when possible. This mini-
mizes the affects of wind loading.
It is a good idea to plan your installation on paper, using exact
measurements for clearances and floor protection, before
actually beginning the installation. Location of the appliance
and chimney will affect performance.
2. Floor Support
The supporting floor under the appliance must be able
to handle the weight of the appliance, fuel load and the
weight of the chimney.
Consideration must be given to:
•
•
Safety, convenience, traffic flow
Ensure that your floor will suport these weights prior to in-
stallation. Add sufficient additional support to meet this
weight requirment prior to installation. The weight of this
appliance is 109 kg and with a full hopper of fuel weighing
18 kg, the total for the appliance and fuel is 137 kg.
Placement of the chimney and chimney connector and to
minimize the use of chimney offsets.
•
•
Place the appliance where there will be a clear passage
for a Listed chimney through the ceiling and roof (verti-
cal) or through exterior wall (horizontal).
Installing the required outside air kit will affect the loca-
WARNING! Risk of Fire Damaged parts could impair safe
operation. Do NOT install damaged, incomplete or substitute
components.
tion of the vent termination.
Recommended Location:
• Above peak
• Inside heated space
Recommended Location:
• Above peak
Marginal Location:
Wind loading possible
•
Marginal Location:
• Below peak
Location NOT recommended:
• Not the highest point of the roof
• Wind loading possible
Location NOT recommended:
• Too close to tree
• Below adjacent structure
• Lower roof line
• Avoid outside wall
Recommended:
• Insulated exterior chase
in cooler climates
Windward
Leeward
Multi-level Roofs
Recommended:
Outside Air Intake
on windward side
NOT recommended:
Outside Air Intake
on leeward side
Figure 18.1
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E. Pre-Burn Check List
B. Thermostat Location
The thermostat’s location will have some effect on the
appliance’s operation.
1.
2.
Place the appliance in a location near the
final installation area and follow the proce-
dures below:
When the thermostat is located close to the appliance, it may
require a slightly higher temperature setting to keep the rest
of the house comfortable.
Open the appliance and remove all the parts
and articles packed inside the Component
Pack. Inspect all the parts and glass for ship-
ping damage. Contact your dealer if any irregu-
larities are noticed.
If the thermostat location is in an adjacent room or on a
different floor level, you will notice higher temperatures near
the appliance.
3.
All safety warnings have been read and fol-
C. Tools And Supplies Needed
lowed.
4.
5.
6.
7.
This Owner’s Manual has been read.
Floor protection requirements have been met.
Venting is properly installed.
Tools and building supplies normally required for instal-
lation.
Reciprocating Saw
Hammer
Phillips Screwdriver
Tape Measure
Plumb Line
7/16 inch Socket Wrench
(or 10mm 6 pt or 11mm 6
pt socket)
The proper clearances from the appliance and
chimney to combustible materials have been
met.
Framing Square
8.
The masonry chimney is inspected by a profes-
sional and is clean, or the factory built metal
chimney is installed according to the manufac-
turer’s instructions and clearances.
Electric Drill & Bits
Self-Tapping Screws
Outside Air Required
Class L or PL Pellet Vent
Level
Framing Material
Hi-temp Caulking Material
Gloves
9.
The chimney meets the required minimum
height.
Safety Glasses
May also need:
Vent Support Straps
10.
11.
All labels have been removed from the glass
door.
Plated surfaces have been wiped clean, if
applicable.
D. Inspect Appliance and Components
12.
13.
Thermostat or remote has been installed.
A power outlet is available nearby.
WARNING! Risk of Fire! Damaged parts could impair safe
operation. Do NOT install damaged, incomplete or substitute
components.
•
Open the appliance and remove all the parts and articles
packed inside the Component Pack. Inspect all the parts
and glass for shipping damage.
•
•
•
Report to your dealer any parts damaged in shipment.
All labels have been removed from the glass door.
Plated surfaces have been wiped clean with a soft cloth,
if applicable.
•
•
Read all the instructions before starting the installation.
Follow these instructions carefully during the
installation to ensure maximum safety and benefit.
Follow pipe manufacturer instructions for installation
and air clearance requirments.
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Dimensions and Clearances
6
A. Appliance Dimensions
28-7/8”
(733mm)
707mm
594mm
23-5/8”
(600mm)
8”
(203mm)
203mm
C
L
21-1/2”
(546mm)
819mm
Figure 20.1 - Top View
Figure 20.4 - Top View
25-3/8”
645mm)
(
23”
584mm)
629mm
483mm
51mm
(
12-3/4”
324mm)
8-5/8”
219mm)
249mm
330mm
(
(
Figure 20.2 -Side View
Figure 20.5 -Side View
A
B
Figure 20.3- Front View
Overall Size
Figure 20.6- Front View
A
B
Panel
Standard
Large
A
B
Metal Surround w/Cast Trim, STD
Metal Surround w/Cast Trim, LRG
1080mm
1219mm
762mm
864mm
787mm
864mm
762mm
838mm
1016mm
1270mm
Metal Surround w/Standard Trim, STD 1092mm
Metal Surround w/Standard Trim, LRG 1294mm
SANTA FE ONLY
CASTILE ONLY
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B. Masonry and Factory-Built Fireplaces *
(Shown on a CASTILE INSERT)
D. Floor Protection
Inches
Millimeters
E
F
Floor protection hearth extension from
door opening
6
152
Maximum Mantel Depth: 12 inches (305mm)
Floor protection to the side of door
opening
6
152
Face
Trim
Mantel
B
E. Prefabricated Metal Chimney
C
The chimney can be new or existing, masonry or prefabricated
and must meet the following minimum requirements:
•Must be minimum 152mm inside diameter of high
temperature chimney listed to UL 103 HT (2100 F).
o
D
A
•Must use components required by the manufacturer for
installation.
•Must maintain clearances required by the manufacturer
for installation.
E
F
Figure 22.1
•Refer to manufacturers instructions for installation
Inches
16
Millimeters
406
•This insert is listed to UL 1482 Standard and is approved
for installation into listed factory-built zero clearance fire-
places listed to UL 127 conforming to the following speci-
fications and instructions:
Insert side to combustible side wall
Insert top to mantel
A
B
C
12
305
Insert top to maximum. 2-1/4 inch
(57mm) face trim
4-3/4
121
•The original factory-built clearance fireplace chimney
cap must be re-installed after installing the approved
chimney liner meeting type UL 103 HT requirements
(2100°F) per UL 1777.
Insert side to maximum. 2-1/4 inch
(57mm) face trim
10
254
D
* the Castile and Santa Fe inserts are only intended
for installation into a masonry or factory built fire-
place
•If the chimney is not listed as meeting HT requirements,
or if the factory built fireplace was tested prior to 1998, a
full height listed chimney liner must be installed from the
appliance flue collar to the chimney top.
C. Minimum Opening for Masonry and
Factory-Built Fireplaces
•The liner must be securely attached to the insert flue collar
and the chimney top.
•The air flow of the factory-built zero-clearance fireplace
system must not be altered. The flue liner top support
attachment must not reduce the air flow for the existing
air-cooled chimney system.
•No dilution air is allowed to enter the chimney.
C
B
1. Secure the fireplace damper in the open position. If
this cannot be accomplished, it will be necessary to
remove the damper.t
A
D
2. Seal damper area of chimney around chimney
connector with a high temperature sealant or seal
insert against the face of the fireplace.
3. Both methods must be removable and replaceable
for cleaning and re-installation.
Figure 22.2
Location
Rear Width
Depth
Millimeters (Castile/Santa Fe)
600/ 610
A
B
C
D
432/ 406
Height
540/ 591
Front Width
714/ 743
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Vent Information
7
B. Avoiding Smoke and Odors
A. Venting Termination Requirements
Negative Pressure, Shut-Down and Electrical Power
Failure
CAUTION
Do not terminate vent in any enclosed or semi-enclosed
area such as a carport, garage, attic, crawl space, under a
sun deck or porch, narrow walkway or closely fenced area,
or any location that can build up a concentration of fumes
such as a stairwell, covered breezeway, etc.
To reduce the probability of back-drafting or burn-back in
the pellet appliance during power failure or shut down con-
ditions, it must be able to draft naturally without exhaust
blower operation.
Negative pressure in the house will resist this natural draft
if not accounted for in the pellet appliance installation.
1. Termination must exhaust above air inlet elevation. It is
strongly recommended that at least 1.5m of vertical
pipe be installed when appliance is vented directly
through a wall. This will create a natural draft, which
will help prevent the possibility of smoke or odor venting
into the home during a power outage. It will also keep
exhaust from causing a nuisance or hazard by exposing
people or shrubs to high temperatures. The safest and
preferred venting method is to extend the vent vertically
through the roof.
Heat rises in the house and leaks out at upper levels. This
air must be replaced with cold air from outdoors which
flows into lower levels of the house.
Vents and chimneys into basements and lower levels of the
house can become the conduit for air supply and reverse
under these conditions.
Outside Air
2. Distance from doors and opening windows, or gravity or
ventilation air inlets into building:
An outside air kit is recommended in all installations. The
Outside Air Kit must be ordered seperately.
a. Not less than 1.2m below;
b. Not less than 1.2m horizontally from;
c. Not less than 305mm above.
Per your local building codes, consideration must be given
to combustion air supply to all combustion appliances.
Failure to supply adequate combustion air for all appliance
demands may lead to backdrafting of those and other
appliances.
3. Distance from permanently closed windows;
a. Not less than 305mm below; horizontally from or
above.
4. Distance between bottom of termination and grade should
be 305mm minimum. This is conditional upon plants in
the area, and nature of grade surface. The grade sur-
face must be a non-combustible material (i.e., rock, dirt).
The grade surface must not be lawn. Distance between
bottom of termination and public walkway should be
2.13m minimum.
When the appliance is roof vented (strongly recommended):
The air intake is best located on the exterior wall ori-
ented towards the prevailing wind direction during the
heating season.
When the appliance is side-wall vented:
The air intake is best located on the same exterior wall
as the exhaust vent outlet and located lower on the wall
than the exhaust vent outlet.
5. Distance to combustible materials must be 610mm
minimum. This includes adjacent buildings, fences,
protruding parts of the structure, roof overhang, plants
and shrubs, etc.
The outside air supply kit can supply most of the demands
of the pellet appliance, but consideration must be given to
the total house demand.
6. Termination Cap Location (Home Electrical Service)
•
•
•
•
Side-to-side clearance is to be the same as minimum
clearance to vinyl inside corners.
House demand may consume the air needed for the appli-
ance. It may be necessary to add additional ventilation to
the space in which the pellet appliance is located.
Clearance of a termination cap below electrical service
shall be the same as minimum clearance to vinyl soffits.
Consult with your local heating professional to determine
the ventilation demands for your house.
Clearance of a termination cap above electrical service
will be 305mm minimum.
Location of the vent termination must not obstruct or
interfere with access to the electrical service.
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Vent Configurations
To minimize the effects of negative air pressure:
To reduce probability of reverse drafting during shut-down
conditions Hearth & Home Technologies strongly recom-
mends:
•
•
•
•
Install the outside air kit with the intake facing prevailing
winds during the heating season
Ensure adequate outdoor air for all combustion appliances
and exhaust equipment
•
•
Installing the pellet vent with a minimum vertical run
of 1.52m. Preferably terminating above the roof line.
Ensure furnace and air conditioning return vents are not
located in the immediate vicinity of the appliance
Installing the outside air kit at least 1.22m below the
vent termination.
Avoid installing the appliance near doors, walkways or
small isolated spaces
To prevent soot damage to exterior walls of the house and
to prevent re-entry of soot or ash into the house:
•
•
•
Recessed lighting should be a “sealed can” design
Attic hatches weather stripped or sealed
•
•
Maintain specified clearances to windows, doors and
air inlets, including air conditioners.
Attic mounted duct work and air handler joints and seams
taped or sealed
Vents should not be placed below ventilated soffits.
Run the vent above the roof.
On nominal heat output the combustion blower operates at
2053 rpm developing 0.33 m^3/s. This is the minimum require-
ment for the supply of combustion air.
•
•
Avoid venting into alcove locations.
Vents should not terminate under overhangs, decks
or onto covered porches.
D. Draft
•
Maintain minimum clearance of 305mm from the vent
termination to the exterior wall. If you see deposits
developing on the wall, you may need to extend this
distance to accommodate your installation conditions.
Draft is the pressure difference needed to vent appliances
successfully. When an appliance is drafting successfully, all
combustion byproducts are exiting the home through the
chimney.
Install through the warm airspace enclosed by the build-
ing envelope. This helps to produce more draft, especially
during lighting and die-down of the fire.
C. Negative Pressure
WARNING! Risk of Asphyxiation! Negative pressure can
Considerations for successful draft include:
cause spillage of combustion fumes and soot.
•
•
Preventing negative pressure
Negative pressure results from the imbalance of air avail-
able for the appliance to operate properly. It can be stron-
gest in lower levels of the house.
Location of appliance and chimney
To measure the draft or negative pressure on your appliance
use a magnahelic or a digital pressure gauge capable of
reading 0 - .13 inches of water column (W.C.).
Causes include:
•
•
•
Exhaust fans (kitchen, bath, etc.)
Range hoods
The appliance should be running on high for at least 15
minutes for the test.
Combustion air requirements for furnaces, water heaters
and other combustion appliances
With the stove running on high you should have a negative
pressure equal to or greater than the number given in the
chart below. If you have a lower reading than you find on
the chart, your appliance does not have adequate draft to
burn the fuel properly.
•
•
•
•
Clothes dryers
Location of return-air vents to furnace or air conditioning
Imbalances of the heating/cooling air handling system
Upper level air leaks such as:
- Recessed lighting
Minimum Vacuum Requirements:
.095
- Attic hatch
NOTICE: Hearth & Home Technologies assumes no
responsibility for the improper performance of the chimney
system caused by:
- Duct leaks
•
•
•
•
Inadequate draft due to environmental conditions
Downdrafts
Tight sealing construction of the structure
Mechanical exhausting devices
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E. Chimney and Exhaust Connection
1. Chimney & Connector: Use 76mm to102mm diameter
type "L" or "PL" venting system. It can be vented vertically
or horizontally.
CAUTION
•
•
DO NOT CONNECT THIS UNIT TO A CHIMNEY FLUE
SERVICING ANOTHER APPLIANCE.
2. Residential: Use 24 gauge single wall flue connector or
Listed double wall flue connector to Class A Listed metal
chimneys, or masonry chimneys meeting International Build-
ing Code (ICC) standards for solid fuel appliances.4.
INSTALL VENT AT CLEARANCES SPECIFIED BY THE
VENT MANUFACTURER.
DO NOT CONNECT TO ANY AIR DISTRIBUTION DUCT
OR SYSTEM.
May allow flue gases to enter the house
4. Exhaust Venting System: Secure to the appliance with
at least 2 screws 180 degrees apart. Also secure all con-
nector pipe joints with at least 3 screws through each joint.
WARNING
Vent surfaces get HOT, can cause burns if
5. DO NOT INSTALL A FLUE DAMPER IN THE EXHAUST
VENTING SYSTEM OF THIS UNIT.
touched. Non-combustible shielding or guards
may be required.
6. DO NOT CONNECT THIS UNIT TO A CHIMNEY FLUE
SERVING ANOTHER APPLIANCE.
NOTE: All pipe must be welded seam pipe whenever pos-
sible. Seal pipe joints with high temperature silicone (260°C)
minimum rated only. Do not put silicone inside of pipe.
WARNING
Fire Risk.
Follow Chimney Connector Manufacturer’s
Instructions for Proper Installation.
ONLY use connector:
•
Within the room, between appliance and ceiling or wall.
Connector shall NOT pass through:
•
•
•
Attic or roof space
Closet or similar concealed space
Floor or ceiling
Maintain minimum clearances to combustibles
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F. Pellet Venting Charts
WARNING
Fire Risk.
Only LISTED venting components may be
used.
The maximum horizontal venting allowed with no vertical vent-
ing attached is 219mm including one 90° elbow or two 45°
elbows. This is our recommended horizontal venting instal-
lation. Addition of any horizontal venting beyond 1219mm
Hearth & Home Technologies strong recommends a minimum
of 1524mm of additional vertical vent. Horizontal sections of
vent pipe should have a 6.35mm rise per foot.
•
•
NO OTHER vent components may be used.
Substitute or damaged vent components may
impair safe operation.
Hearth & Home Technologies recommends any installation
requiring more than two 90° elbows, or more than 4.5m of
venting to use 102mm vent.
45° elbow is equivalent to 30.48cm of straight pipe
90° elbow is equivalent to 91.44cm of straight pipe
Miniumum Vertical Vent for One Elbow
ONE 90º ELBOW
6.00
Total
Minimum
Vent
5.00
4.00
3.00
2.00
1.00
0.00
Horizontal Vertical Diameter
4
5
6
7
8
0
5
6
7
8
3
3
3
3
4
4
4
4
4
4
4
4
4
4
4
4
9
9
10
11
12
13
14
15
16
17
18
19
10
11
12
13
14
15
16
17
18
19
0
1
2
3
4
5
6
Horizontal Run (M)
Figure 27.1
Miniumum Vertical Vent for Two Elbows
6.00
5.00
4.00
3.00
2.00
1.00
0.00
TWO 90º ELBOWS
Total
Minimum
Vent
Horizontal Vertical Diameter
2
3
4
5
6
7
8
9
10
11
12
13
14
15
5
6
7
8
3
3
3
3
3
4
4
4
4
4
4
4
4
4
9
10
11
12
13
14
15
16
17
18
0
1
2
3
4
5
6
Length of Horizontal Sections (M)
Figure 27.2
THREE 90º ELBOWS
Miniumum Vertical Vent for Three Elbows
7.00
Total
Minimum
Vent
Horizontal Vertical Diameter
6.00
5.00
4.00
3.00
2.00
1.00
0.00
2
3
11
12
13
14
15
16
17
18
19
20
4
4
4
4
4
4
4
4
4
4
4
5
6
7
8
9
10
11
0
1
2
3
4
Length of Horizontal Sections (M)
Figure 27.3
NOTICE: These are guidelines for successful venting of your pellet appliance. The more vertical rise you can obtain in your system,
the better it will perform. Horizontal vent runs can accumulate ash and will need to be cleaned more often. Try to keep them as short
as possible.
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Castile & Santa Fe CE Insert
Venting Systems
8
A. Full Reline With Horizontal Outside Air
WARNING
Fire Risk.
Inspection of Chimney:
CAUTION
• Masonry chimney must be in good condition.
• Meets minimum standard of NFPA 211
Never draw outside combustion air from:
•
•
Wall, floor or ceiling cavity
Enclosed space such as an attic or garage
• Factory-built chimney must be a minimum 152mm
UL103 HT.
NOTE; Use metal plate around
exhaust vent pipe and seal all
edges with non-flammable insu-
lation such as , mineral wool or
ceramic.
NOTE; Use metal plate around
exhaust vent pipe and seal all
edges with non-flammable insu-
lation such as fiberglass, mineral
wool or ceramic.
Do not use high temperature
caulking materials to seal any
edge to prevent future service-
ability.
Do not use high temperature
caulking materials to seal any
edge to prevent furture service-
ability.
Outside Air through Rear
Wall (Horizontal)
Outside Air through Rear
Wall (Horizontal)
Figure 28.1
Figure 28.2
NOTE:
•
Illustrations reflect typical installations and are FOR
DESIGN PURPOSES ONLY.
•
•
Illustrations/diagrams are not drawn to scale.
Actual installation may vary due to individual design
preference.
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Castile & Santa Fe CE Insert
B. Full Reline With Vertical Outside Air
CAUTION
NOTE: Check clearances carefully for this type of
installation to ensure adequate room for outside air
venting.
Check building codes prior to installation.
•
Installation MUST comply with local, regional, state and
national codes and regulations.
•
Consult local building, fire officials or authorities having
jurisdiction about restrictions, installation inspection,
and permits.
12” (305mm)
min. above
12” (305mm)
min. above
12” (305mm)
min. below
12” (305mm)
min. below
NOTE; Use metal
plate around
NOTE; Use metal
plate around
exhaust vent pipe
and seal all edges
with non-flammable
insulation such as
fiberglass, mineral
wool or ceramic.
exhaust vent pipe
and seal all edges
with non-flammable
insulation such as
mineral wool or
ceramic.
Outside Air
Outside Air
Do not use high
Termination
Do not use high
Termination
temperature caulk-
at
ing materials to seal
Chimney Top
temperature caulk-
at
ing materials to seal
Chimney Top
any edge to prevent
future serviceability
any edge to prevent
future serviceability
Figure 29.1
Figure 29.2
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Castile & Santa Fe CE Insert
Appliance Set-Up
9
B. Outside Air Kit Instructions
Parts Included in Kit: 1 piece of 51mm x 914mm flex
A. Leveling System
The leveling bolts are located at the rear of the appliance.
To access the bolts, remove the side access panels. Reach
in and turn the bolt to the desired height to level the appli-
ance. Shown in Figures 31.1 and 31.2.
hose, 2 hose clamps, 1 collar assembly, 1 termination cap
assembly, 1 trim ring, fasteners and air intake channel
(discard).
Tools Needed: Phillips head screwdriver; wire cutters;
hole saw or jig saw.
1. Measure distance from floor to air vent opening in appli-
ance and mark location on wall.
2. Use saw to cut opening in wall. Cut a 64 to 76mm open-
ing on inside wall and a 76 to 89mm opening on outside
of house.
3. Use hose clamp to secure flex pipe to collar assembly.
4. Slide trim ring over flex pipe and run pipe through wall.
5. Attach hose to outside termination cap with second
hose clamp.
Leveling Bolt on each Side
6. Secure termination cap to outside surface.
7. Secure trim ring to interior wall.
CAUTION
Figure 31.1
Never draw outside combustion air from:
•
•
Wall, floor or ceiling cavity
Enclosed space such as an attic or garage
Leveling Bolt
Attach Termination
Cap to Exterior Wall
2 inch diameter Flex Pipe
Figure 31.2 (Shown on Castile Insert)
Air Intake Channel (Discard)
Termination
Cap Assembly
Trim Ring
Flex Hose
Hose Clamp
Collar
Assembly
Hose Clamp
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Castile & Santa Fe CE Insert
9. There are 3 holes in the back flange of the top to secure
it to the wall if necessary. Use the appropriate fastener
for the type of wall material, i.e., brick, sheetrock, etc.
C. Door Handle Removal
1. Open the outer door.
2. Unlatch and open the firebox door.
NOTE: 9.5mm thick tile or like material can be cut to size
and fit under lip of top trim edge for a decorative touch.
Figure 32.3.
3. Continue to turn handle until it is free from the firebox
door.
D. Door Removal
EXPLODED VIEW OF SCISSORS
1. Open the outer door.
2. Unlatch and open the firebox door.
3. Lift the firebox door up, freeing it from the firebox hinges.
SCREWS ARE CIRCLED
E. Adjustable Hearth Support
DOUBLE-SIDED TAPE
DOUBLE-SIDED TAPE
Size: 229mm d x 1143mm w, 51mm to 254mm
Height Adjustment
Figure 32.1
Included in Kit: (1) trim top, (1) trim front, (2) trim sides,
double-sided tape (already installed)
EXPAND SCISSORS TO DESIRED HEIGHT
Tools Needed: Phillips head screwdriver, sheet metal
shears, measuring tape, gloves
1. The 10 screws on each set of scissors will already be
loose when shipped. Figure 32.1.
CUT TOP EDGE OF TRIM,
NOT BOTTOM EDGE
2. Expand scissors to desired height. Tighten screws to
hold in place using Phillips head screwdriver.
INSTALL FRONT TRIM LAST.
CORNERS OVERLAP SIDE
TRIM PIECES
3. Measure front and side trims to required height
to cover scissors and mark pieces for cutting. Cut
excess material from top of trim’s edge, not bottom.
This edge will be sharp; wear gloves to prevent injury
to your hands. Figure 32.2.
Figure 32.2
4. Using sheet metal shears, cut trim along the marked
edge. The cut edge fits under lip of top trim, so it
allows for some variance in your straight edge.
Decorative tile
may be installed
5. The double-sided tape that holds front and side trims
to scissors has a powerful bonding adhesive. Adjust-
ments are extremely difficult once trim has adhered to
tape. Do a dry run first without removing paper from
tape.
Figure 32.3
6. Place cut edge of trim under top lip and into position
on scissors. Place side pieces on first and then front
piece. The front piece overlaps side pieces.
7. Once you are satisfied with the positioning, remove
trim and set aside.
WARNING
8. Remove the paper from double-sided tape that is
to accept trim side. Align side and then press hard
against tape to secure side piece. Repeat for other
side. Install front trim piece last.
Sheet metal trim edges will be sharp.
For safety purposes wear gloves.
Injury can occur.
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Castile & Santa Fe CE Insert
F. Hearth Support For Standard Surround Only
NOTE: Manually
pre-shape sides before
installing
Install Front Last
Figure 33.1 - Assembled View
Bend top and bottom tabs toward inside
8
7
Figure 33.3
6
5
4
Turn right side up and attach top cast ring
1
2
Figure 33.4
3
Figure 32.2
Item
Description
Alignment
Hole
1
2
3
4
5
6
7
8
Front, 76mm
Front, 127mm
Cast Ring, Top & Bottom, Interchangeable
Side, 127mm
Panel Extension
Side,76mm
Figure 33.5
Panel Extension, 127mm
Panel Extension, 76mm
Panel Extension, Base Plate Only
Cast Trim Footer
1. Remove contents from box and lay on protective surface to
avoid scratching the paint.
2. Lay hearth support’s front and sides face down. Bend the
tab down toward the inside.
3. The side pieces are shipped flat. It is much easier to manually
flex the sides into a bowed position before installing.
4. Lay 1 cast ring face up, which will become the bottom ring when
installed. Attach the 2 sides FIRST and then the front piece.
Figure 33.3.
Figure 33.6
5. Now turn the cast ring right side up and attach the top cast
ring . Figure 33.4.
Panel Leg
6. Attach the hearth support’s panel extensions. Figure 33.5
7. Attach cast footers. Figure 33.6.
8. Place the assembled hearth support under the insert. Figure
33.7.
Figure 33.7
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Castile & Santa Fe CE Insert
F. Hearth Support For Standard Surround (Cont’d)
Base Plate Only Installation
Back of Top Panel
Parts Needed: (1) cast ring (2) base zero clearance panel
extensions. Discard balance of parts.
Screws
Tools Needed: Phillips head screwdriver
1. Attach base zero clearance panel extensions to cast
ring.
2. Place assembly under appliance.
Back of Side Panel
Figure 34.2
Cast Trim Footer
View of "L" Bracket
installed
Panel Leg
Panel Extension
Figure 34.1
G. Surround & Trim Set, Econo
(CASTILE INSERT)
Figure 34.3
Included in Surround & Trim Kit: (2) corner brackets and
set screws; (1) trim set, 3 piece; (2) side surrounds; (1)
top surround; (4) screws;
Tools Needed: Powered Phillips head screw driver
1. Secure the top surround to the surround sides
with the screws provided. Figure 34.2.
2. Assemble the trim with the (2) corner brackets
provided. Figure 34.3.
Thumb
Screw
3. Slide the assembled trim over the assembled
surround set.
Bracket
4. Remove the cast sides before attaching the
surround and trim. Lift up the top to expose the
thumb screws at the top of cast side. Figure
34.4.
Surround Set
attaches to top
and bottom of
insert sides.
5. Remove the thumb screw and top bracket and
then remove the cast side. Lay it down on a soft
surface to avoid scratching the cast.
6. Slide surround and trim over the top of the insert
into place. Surround attachs to insert at the top
and bottom of insert side. Figure 34.4.
Figure 34.4
7. Re-install the cast sides and secure with the
thumb screws.
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Castile & Santa Fe CE Insert
H. Surround and Cast Trim Set
(CASTILE INSERT)
(4) Felt Vibration Insulation Pads
Included in Surround Kit: (2) side surrounds, left and
right; (1) surround top; (1) fastener package.
Secure
Surrounds to
Cast Trim Kit
Included in Cast Trim Kit: (2) cast trim legs, left and right; (1)
cast trim header; (2) cast trim footers, left and right
Tools Needed: Powered 102mm to 152mm Phillips head
screwdriver
Attach Magnet
before installing
Cast Footers
1. Remove contents from box being careful not to scratch or
damage the cast trim pieces.
2. Lay the surround set face down on protective covering to
prevent scratching the painted surface.
Cast Footers,
Left & Right
3. Using a 102mm to 152mm long Phillips head screwdriver to
attach the side surrounds to the top surround using (2) #8
sheet metal screws on each side provided with the kit.
Magnet Installed
4. Place the peel and stick round felt vibration insulation pads on
the front side in each corner of the top metal piece and on the
back side in each corner of the top cast piece. Figure 32.1.
5. Place the corresponding cast trim pieces (2 cast trim sides
and 1 cast trim header) underneath the surround set, also face
down. Align the holes in the metal pieces with the 5 bosses
on the top cast piece and 2 bosses on each side piece.
Figure 32.1
Clearance Notch
6. Secure the magnet to the bracket and attach the magnet and
bracket to each metal side piece at the bottom. The magnet
is facing the front. Figure 32.2.
Back
of
Side
Piece
7. Place the cast footers under the metal sides aligning the top
and bottom holes in the cast footers and metal sides.
8. The 9 mounting clips are shipped in one long strip. Hand
break apart or use pliers.
9. Each clip has a clearance notch to allow room for the cast
on the insert. Place the clip so the notch is facing the outer
edges of the surrounds. Figure 32.3.
Figure 32.3
Magnet Attached - Faces Front
10. It is best to install all of the 1/4-20 screws only half way at
first to allow for adjustments. After adjustment, tighten the 2
screws in each cast footer first and then work your way around
to the rest.
Figure 32.2
11 Remove the cast sides before attaching the surround
and trim. Lift up the top to expose the thumb screws at
the top of cast side. Figure 32.4.
12. Remove the thumb screw and top bracket and then
remove the cast side. Lay it down on a soft surface to
avoid scratching the cast.
Thumb
Screw
Bracke
13 Slide surround and trim over the top of the insert into
place. Surround attachs to insert at the top and bottom
of insert side. Figure 32.4.
14. Re-install the cast sides and secure with the thumb
screws.
Surround Set
attaches to top
and bottom of
insert sides.
CAUTION
Do not pick up assembled appliance by corners.
It is too heavy and may damage the surrounds.
Pick up from center.
Figure 32.4
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Castile & Santa Fe CE Insert
I. Panel and Trim Set
(SANTA FE INSERT)
1. Lay panel top and legs face down on protective cov-
ering to prevent scratching.
1. Attach the panel legs to the top panel using a Phillips
head screwdriver. There are 2 screws for each leg.
Figure 36.2.
2. Open the hopper lid by pulling toward you. This will
make it easier to set the panels in place. Secure the
panels to the insert, 2 screws per leg, as shown in
Figure 36.3.
Attach panel
legs to top
3. Connect the trim pieces together using the “L” Brack-
ets supplied. Figure 36.4.
4. Slide the trim over the top of the panels.
Figure 36.2
5. Install the access panels. At the bottom of the access
panel there are 2 hooks that slip into a slot at the
bottom of the side panel and a magnet at the top that
holds the access panel in place. Figure 36.3.
Open Hopper Lid for
Easier Placement of
Panel Set
Magnet
Access Panels
Hook
Figure 36.3
View of "L" Bracket
installed
Figure 36.1- Completed View
Figure 36.4
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Castile & Santa Fe CE Insert
J. Optional Log Set Placement Instructions
CAUTION
Logs are FRAGILE. Use extreme care when handling or
cleaning logs.
Two Piece Log Set Installation
1. Open door to expose the firebox.
2. Install the left log first and then the right log. Figure 37.1
3. Lean the logs against the cast iron brick in the back of
the firebox.
4. Push the logs to the far left and far right against the
sides of the firebox. Figure 37.2.
5. To clean the logs, use a vaccum and a soft brush attach-
ment or a paint brush.
Figure 37.1
Figure 37.2
NOTE:
Due to the abrasive nature of a pellet appliance fire, the
logs are not covered under warranty. Any placement vari-
ation other than shown here can cause excessive heat
and shall void the appliance warranty.
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Castile & Santa Fe CE Insert
K. Thermostat Installation
1. A 12 volt AC thermostat is required to operate this pellet
appliance. You may use the included wall mount thermo-
stat or purchase an optional programmable thermostat
or remote control.
CAUTION
hock hazard.
Do NOT remove grounding prong from plug.
Plug directly into properly grounded 3 prong
receptacle.
Route cord away from appliance.
Do NOT route cord under or in front of appli-
ance.
The included thermostat is equipped with an adjustable
heat anticipator. The current rating is .05 amps. The
anticipator needs to be adjusted to the lowest setting
available.
•
•
2. When mounting a thermostat on a wall, be sure to follow
your thermostat installation instructions carefully.
NOTE: Thermostat must be mounted level for accu-
rate readings. The thermostat should be mounted on
an inside wall and not in direct line with the appliance
convection air. Remove any packaging from inside
the thermostat before using.
CAUTION
The 230 outlet on the junction box is for a remote
control ONLY. Do not use outlet for any other
purpose. It can damage the appliance and it will
void your warranty.
NOTE: If the thermostat is located too close to the
appliance, you may need to set the temperature
setting slightly higher to maintain the desired tem-
perature in your home.
Control Box
Red Call
Light
Fuse
Power Cord
Outlet
Heat Output
Switch
Thermostat
Block
Reset Button
Junction Box
Figure 38.1
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CONTACT INFORMATION:
Hearth & Home Technologies
1445 North Highway
Colville, WA 99114
Division of HNI CORPORATION
Please contact your Quadra-Fire dealer with any questions or concerns.
For the number of your nearest Quadra-Fire dealer
visit our website at www.quadrafire.com
NOTICE
DO NOT DISCARD THIS MANUAL
•
Read, understand and
follow these instruc-
tions for safe installa-
tion and operation.
•
Leave this manual with
party responsible for use
and operation.
• Important operating and
maintenance instruc-
tions included.
We recommend that you record the following pertinent
information for your CASTILE or SANTA FE INSERT
Date purchased/installed:
Serial Number:
Location on appliance:
Dealer phone:
Dealership purchased from:
Notes:
This product may be covered by one or more of the following patents: (United States) 6830000 and 5582117 or other U.S. and
foreign patents pending.
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