TM
P IN G E R
NETWORK IP TESTER
USER’S GUIDE
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OPERATION
To test a hub or switch, connect a patch cable from the RJ-45 port
on the equipment to the RJ-45 jack marked “LAN” on the Pinger. To test
a NIC or most routers, connect a patch cable to the RJ-45 jack marked
“NIC” on the Pinger.
LINK SCREEN
Turn on the Pinger by pressing the “PWR” button. The unit scans
the RJ-45 connections searching for Link signals.
If no Link signals are found, a “No Link” message is displayed and
a REPEAT function is provided to rerun the search for a Link Partner.
When proper Link signals are found, the Pinger displays the Link speed,
normal or reversed polarity of the connection and enables the PING,
DHCP and PortID function keys. Disconnecting the Pinger will cause the
unit to immediately restart the search for Link signals.
Note: the Pinger is not compatible with equipment set for 100baseT only
operation. The Pinger displays a “100baseT” message when this type
of connection is detected but can not run any of the tests.
IP PING SCREEN
Pressing the PING function key in the Link Screen presents the IP
PING Screen.
The Up/Down cursor key is used to select: 1) enter and PING a new IP
address 2) PING one of eight preprogrammed IP addresses (see IP List
Setup) or 3) sequentially PING all of the one to eight preprogrammed IP
addresses.
When “Enter IP” (See Data Entry) or one of the eight
preprogrammed IP addresses are selected, pressing the PING function
key transmits the PING packet and “Waiting” is displayed until a
response is received. When the PINGed IP address is in the same
subnet as the Pinger IP address and the PING response is received, the
Round Trip Time is displayed and the packet is checked to see if the
received data is identical to the transmitted data (Data:Good) or if there
has been data corruption (Data:Bad).
The MAC address of the PINGed IP address is displayed by pressing
the INFO function key. When more than one response is received from a
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PING, “Dupe IP Error” is displayed indicating a duplicate IP address is
present on the network. If no PING response is received within ten
seconds, “No Response” is displayed. When the PINGed IP address is
in a different subnet than the Pinger IP address, the unit first attempts to
locate the default gateway. If the gateway does not respond, the Pinger
displays a “No Gateway Found” message indicating either the gateway
is not functioning properly or an incorrect gateway IP address was
entered. When a gateway is located, a “Gateway Found” message is
displayed and the PING test continues as described above. When a
PING response is received from another subnet, the MAC address of the
Gateway is shown (GW MAC) when the Info key is pressed.
Note: When the IP address of the device being PINGed is in the same
subnet/VLAN as the IP address of the Pinger, the Subnet Mask can be
“ON” or “OFF” and a Gateway IP address is not required. When the IP
address is in a different subnet/VLAN, the Subnet Mask must be “ON”
with the mask entered and the IP address of the Gateway must be
entered. (See Subnet Mask Setup and Gateway Setup)
IP LIST SCREEN
When “List” is selected and the PING function key is pressed, each
IP address stored in the IP List (see IP List Setup) is PINGed in turn.
The same “Waiting” and “No Response” messages are displayed as
described above.
After completing the PING of the last stored IP address, the IP List
Reponse screen is presented.
IP LIST RESPONSE SCREEN
The IP List Response screen shows the results of the PING to each of
the stored IP addresses.
The Up/Down cursor key is used to scroll through each IP address with
Round Trip Time, Data status and MAC address presented for IP ad-
dresses that are found or “No Response” for IP addresses that did not
respond within ten seconds. Times that are less than one second are
shown in milli-seconds (ms).
IP RESPONDER MODE
The Pinger will respond to a PING request that is sent to the unit’s
IP address. When the unit is in the LINK Screen showing speed/polarity,
a PING to the Pinger IP address presents the PING Received screen.
The Ping Received screen shows the IP and MAC addresses of
the PING source. The data packet in the PING request is limited to no
more than 128 bytes or else the request will be discarded by the Pinger.
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DHCP SCREEN
Pressing the DHCP function key in the Link Screen presents the
DHCP Screen and begins the DHCP client-server test.
Note: The MAC Address of the Pinger may have to be added to the
Access List of the Default Gateway for the Pinger messages to be
accepted - see your System Administrator for Gateway requirements.
The Pinger transmits a “Discover” message to locate a DHCP
server. If no DHCP Server responds to the message within ten seconds,
the Pinger will retransmit the “Discover” message up to three more
times. If no DHCP Server responds after the fourth attempt (about 40
seconds), “No Response” is displayed. When a DHCP Server responds
to the message, the Pinger displays “Server Found” the IP Address of
the Server and the IP Address assigned to the Pinger.
Pressing the INFO key displays the Gateway IP Address and the
Subnet Mask used with the IP Address assigned by the DHCP Server.
Note: If the DHCP Server does not provide the Gateway IP Address, a
0.0.0.0 IP Address is displayed.
Pressing the PING key while in the DHCP Client mode presents
the IP PING screen with a “DHCP ACTIVE” message displayed and
the IP Address of the Gateway. If Gateway information is not available,
the DHCP Server IP Address is shown.
Pressing the PING key from the IP Ping Screen transmits a
PING that uses the IP Address, Gateway Address and Subnet Mask
provided by the DHCP Server instead of the IP Address, Gateway
Address and Subnet Mask that were previously entered and stored in
the Pinger. The Gateway IP Address is automatically entered as the
address to be PINGed (or the DHCP Server address when Gateway
information is not available). Alternatively, a new IP Address can be
entered or the Up/Down cursor key can be used to select a previously
stored address. Pressing the EXIT key returns the Pinger back to the
LINK Screen and clears the DHCP Server assigned addresses and
mask. Pressing the Setup key also clears the DHCP Server assigned
information.
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PORT ID SCREEN
Pressing the PortID function key in the Link Screen presents the
Port ID Screen.
As soon as this screen appears, the Pinger begins transmitting a pattern
of Link signals that will cause the hub,switch or NIC Link LED to blink or
stay on continuously. Identifying the specific port a wall outlet/PC is
connected to can aid in diagnosing the cause of failed PING tests. Hubs
and switches from various manufacturers have different specifications for
the time it takes for Link signals to turn the Link LED on and off. The
Pinger has four different blink rates and a continuous mode that can be
selected by pressing the Up/Down cursor key. An initial test directly at
the hub or switch will determine the best blink rate setting before
conducting a Port ID test at a wall outlet.
SETUP
Pressing the SETUP key in any screen presents the Setup Screen.
The Up/Down cursor key is used to display: 1) IP List Setup 2) Pinger
IP Setup 3) Subnet Mask Setup 4) Gateway Setup 5) Power Down Time
Setup or 6) Pinger MAC Screen. Press the SELECT function key to enter
the displayed setup screen. The Pinger MAC can not be changed.
IP LIST SETUP SCREEN
The IP List Setup screen is used to enter from one to eight names and
IP addresses. The Pinger can then PING the entries individually or PING all
entries sequentially.
Data Entry - Use the Up/Down cursor key to select one of the eight
storage locations and press the right arrow key to display the cursor and
begin entering a new name or editing an existing one. Use the data entry
keypad to input the number or letter (each time the key is pressed the next
letter or number on the key is displayed). Pressing the right cursor key
advances to the next character. Pressing the left cursor key selects the
previous character. Names can be a maximum of ten characters long.
Pressing the right cursor key an eleventh time advances the cursor to the
IP Address which is divided into four fields of three characters. Only
numbers can be input in the fields and the maximum valid number for any
field is 255. Single digits can be entered in any of the three character
locations and will be right hand justified when the cursor is moved to the
next field. Two digit numbers can be entered in the left two or right two
character locations. If an invalid number is entered, the cursor will not
advance to the next field. After entering or editing the name and IP address,
press the SAVE function key to store the information in non-volatile memory.
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The information is retained even if the unit is turned off or the batteries are
removed. To remove an entry from the list, press the right cursor key to
select the entry and then press the star key. A “Delete Entry” message is
displayed and pressing the SAVE function key clears the selected name
and IP Address.
PINGER IP SETUP SCREEN
The IP address for the Pinger is input from this screen. The Pinger
comes programmed with a default address of 192.168.42.1. The Pinger
IP address is changed as described in the Data Entry section.
POWER DOWN SETUP SCREEN
The Pinger will automatically turn off after the time selected in the
Power Down Setup screen.
Settings available are five minutes, fifteen minutes, thirty minutes and on
(must be turned off manually). Press the SAVE function key to store the
selected setting.
SUBNET MASK SETUP SCREEN
To Ping an IP address in a subnet different than the subnet of the
Pinger, requires that the Subnet Mask be entered and “ON” and the
appropriate Gateway IP address has been entered. Mask “ON” and
OFF” is selected with the Up/Down Cursor key. The Mask is entered
as described in the Data Entry section. A zero in the first field is an
invalid mask entry and the Pinger defaults to 255 when the mask is
saved.
NOTE: Subnet Mask and Default Gateway IP address may be found by
going to a computer on the subnet where the Pinger will be used, open
the Windows Control Panel, open the network icon, open the LAN Icon,
select TCP/IP Protocol and then select properties.
GATEWAY SETUP SCREEN
The IP address for the default Gateway (typically a router or a
server) is input from this screen.
Pinger MAC SCREEN
The Pinger MAC address is displayed in this screen. The MAC for
each Pinger is unique and can not be changed. See Note in DHCP.
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POWER
Duration - The Pinger will typically provide 10-12 hours of operation from
a set of four AA alkaline batteries. An AC adapter is also provided which
will power the unit but does not recharge the batteries.
Auto Power Down - The Pinger will automatically turn off after the time
selected in the Power Down Setup screen or will run continuously until
manually turned off when “ON” is selected for Power Down.
Low Battery - When the batteries are below the level required for the
Pinger to operate properly, a “LO BATT” message appears in the upper
right hand corner of the display.
APPLICATIONS
Installation - Verify physical layer connectivity between any two
points on a network by sending an actual data packet to the other IP
address and receiving the packet back. Use two units to PING each
other to test network end-to-end operation prior to installing work
stations, servers or other network devices.
Trouble Calls - Reduce troubleshooting time by ensuring the Link is
active, wire polarity is correct and data is not being corrupted.
Moves, Adds and Changes - Port ID feature transmits Link activation
signals to identify the hub/switch port that is connected to a wall outlet.
Four different blink rates and a continuous mode provide compatibility
with a wide range of network equipment.
Network Management - Measure Round Trip Time between different
points on the network to determine if high traffic levels are causing poor
network performance. Typically Round Trip Times should be less than
one second. Identify the MAC address of a network device.
Remote Office Support - Users in remote locations can connect the
Pinger at a problem point on a network and the the support desk can
PING the unit over the Internet. This test shows if there is correct
network operation to the point where the Pinger has been installed.
Support Desk - Resolve Internet log-on problems by verifying the
DHCP server is available and the assigned IP address is valid.
WARRANTY
Psiber Data Systems Inc. warrants that the product shall be free from defects in parts or workmanship for
a period of 12 months from the date of purchase if used in accordance with Psiber Data Systems Inc. operating
specifications.
THIS IS THE ONLY WARRANTY MADE BY Psiber Data Systems Inc. AND IS EXPRESSLY MADE
IN LIEU OF ALL OTHER WARRANTIES EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO
ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE.
Should any parts or workmanship prove defective, Psiber Data Systems Inc. will repair or replace at Psiber
Data Systems’ option, at no cost to the Buyer except for shipping costs from the Buyer’s location to Psiber Data
Systems Inc. This is Buyer’s SOLE AND EXCLUSIVE REMEDY under this Agreement. This warranty does not
apply to products which have been subject to neglect, accident or improper use, or to units which have been altered
or repaired by other than an authorized repair facility.
Return of Equipment - To return a product to Psiber Data Systems Inc., first obtain a Return Authorization
number from our Customer Service by calling 619-287-9970. The RA# must be clearly marked on the shipping label,
or the package will not be accepted by Psiber Data Systems Inc. See sample label below.
To: Psiber Data Sytems Inc.
7075-K Mission Gorge Road
San Diego, CA 92120
RA# XXXXXXXX
Pinger, psiber and the Psiber logo are trademarks of Psiber Data Systems Inc. Copyright 2001
Psiber Data Systems Inc. All rights reserved.
P/N 1005-0600-0000 Rev. A
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