BASIC TROUBLESHOOTING INSTRUCTIONS: JAZZY 1170XL
Any electromechanical device requires occasional troubleshooting. However, most problems that arise can usually
be solved with a bit of thought and common sense. Many of these problems occur because the batteries are not fully
charged or because the batteries are worn down and can no longer hold a charge. Below are a series of basic
troubleshooting instructions for the Jazzy 1170XL Power Chair. This information is to be used as a supplement to
the troubleshooting instructions provided in the owner’s manual. If you have any questions about this information,
contact your authorized Pride Provider.
What if the systems on my Jazzy 1170XLseem to be “dead” (controller does not light up when the on/off key
is pressed)?
! Make sure the batteries are wired properly—refer to the battery wiring diagram located on the power base.
! Make sure the connections on the battery terminals are tight and secure.
! Make sure the main circuit breaker has not tripped—push in the main circuit breaker reset button.
! Make sure the controller is completely connected to the power base.
What if the range per charge of my Jazzy 1170XL diminishes over time?
! Determine if the batteries have ever been replaced. Batteries over a year old may be defective.
! Determine how frequently you charge the batteries in comparison to how often you use the power chair.
If you use your power chair on a daily basis, you should charge the batteries every day for 8-14 hours.
! Determine when the batteries were last charged. Even if the power chair has not been in use, the batteries
should be charged once a week for 12-14 hours.
! Determine how long you let the batteries charge. It takes 8-14 hours to fully charge a depleted set of
batteries; continual undercharging reduces the overall life of the batteries.
! Observe the ammeter during battery charging to determine if the batteries are receiving a charge. If the
ammeter does not go up when the battery charger is plugged into the charger power cord receptacle and an
electrical outlet, the batteries are not getting charged. Check the charger fuse and ensure the electrical outlet is
good.
! Determine if a wall switch controls the electrical outlet used for battery charging. If a wall switch does
control the outlet and the switch is turned off inadvertently, the batteries will not fully charge.
! Is an extension cord being used to connect the battery charger to the electrical outlet? Pride prohibits the
use of an extension cord when charging the batteries. The charger should be plugged directly into a properly-
wired standard electrical outlet as the length and condition of the extension cord can have an adverse affect on
the battery charger.
! Determine how far you let the battery condition meter LEDs go down before charging the batteries. If
you continually allow the battery condition meter LEDs to fall into the red area, the overall life of the batteries
will be reduced.
What if my Jazzy 1170XL is operating slower than it has in the past?
! Determine when the batteries were last charged. When the battery charge gets low, the batteries supply less
power to the motors, which causes the motors to spin slower.
! Determine the temperature of the power chair at the time the problem occurred. The Jazzy 1170XL
electrical system will protect itself from overheating when its internal temperature gets too high by reducing the
amount of power sent to the motors. When this happens, the power chair will gradually slow to a stop. Allow
the power chair to cool down and it will resume normal operation.
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BASIC TROUBLESHOOTING INSTRUCTIONS: JAZZY 1170XL
What if the speed LEDs on the VSI begin to flash?
! Determine if the battery charger is connected to the controller. When the battery charger is connected to the
controller, an internal charger inhibit feature keeps the power chair from driving. This is indicated by the VSI
speed LED(s) flashing.
! Determine if the charger harness fuse has blown. A blown charger fuse can cause the charger inhibit to
activate.
! Determine if all controller connections are plugged into the power base properly. If the 3-pin charger
inhibit connector is not plugged in properly, then the charger inhibit feature will activate.
What if the speed LEDs on the VSI begin to scroll?
! Determine if the VSI has been placed in lock mode. The VSI is equipped with a lock mode feature that
prevents unintended use of the power chair. If the VSI is in lock mode, deflect the joystick full forward until it
beeps, then deflect the joystick full rearward until it beeps, and finally return the joystick to the neutral position.
The joystick should go back to the drive function.
EUROPA DIAGNOSTIC FLASH CODES
# OF LEDS
One pause One
CODE
1
CAUSE
DX Module Fault
POSSIBLE SOLUTION
Unit will drive slowly. Contact your authorized
Pride Provider.
Two pause Two
Three pause Three
Four pause Four
Five pause Five
Six pause Six
Seven pause Seven
Eight pause Eight
Nine pause Nine
Ten pause Ten
2
3
4
5
6
7
8
9
DX Accessory Fault
Left Motor Fault
Right Motor Fault
Left Park Brake Fault
Right Park Brake Fault
Low Battery Voltage
High Battery Voltage
CANL Fault
Contact your authorized Pride Provider.
Makesureleftmotorisplugged into the controller.
Make sure right motor is plugged into the controller.
Contact your authorized Pride Provider.
Contact your authorized Pride Provider.
Recharge the batteries
Contact your authorized Pride Provider.
Contact your authorized Pride Provider.
Contact your authorized Pride Provider.
Turn off, then on the power to the unit.
Contact your authorized Pride Provider.
10
11
CANH Fault
Stall Timeout Fault
Module Mismatch
Eleven pause Eleven
Twelve pause Twelve 12
What if the Jazzy 1170XL powers up but will not drive and a dash (-) is being displayed in the speed
indicator window on the Europa controller?
! The power chair is plugged in for charging or there is an open in the charging circuit.
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