Avaya DEFINITY Communications System
LinkPlus Interface Guide
SpectraLink 6000 System
SpectraLink 8000 System
July 2008 Edition
1725-36130-001
Version E
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About this Guide
Polycom is the market leader in multi-cellular wireless telephone
systems for the workplace. We manufacture a range of products to
suit any size installation. All Polycom products use our LinkPlus
digital integration technology to integrate with various digital switch
platforms. Using LinkPlus technology, Wireless Telephones
(handsets) emulate digital telephone sets to deliver advanced
capabilities such as multiple line appearances and LCD display
features. This document explains the programming or administration
required to use the host digital switch with the following Polycom
products:
SpectraLink 6000 System – SpectraLink 6300 MCU
The SpectraLink 6300 MCU supports up to 3,200 handsets and up to
1,000 Base Stations. Up to 25 shelves can be interconnected for
maximum system capacity.
SpectraLink 6000 System – SpectraLink 6100 MCU
Designed for smaller installations supporting up to 64 handsets and
up to 16 Base Stations. Up to four MCU controllers can be
interconnected for maximum system capacity.
SpectraLink 8000 Telephony Gateway
The SpectraLink 8000 Telephony Gateway is a wireless LAN-based
telephony product that provides high quality packetized voice
communications using the Internet Protocol (IP).
Different models of SpectraLink Wireless Telephones vary in
functional capabilities. This document covers the basic operational
features of all handsets. However, certain handset or PBX features
may not be supported by your emulation.
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LinkPlus Interface Guide: Avaya DEFINITY Communications System
Related Documents
SpectraLink 6300 MCU : Operator’s Console (1725-36125-001)
SpectraLink 6100 MCU: Installation and Operation (1725-36097-001)
SpectraLink 6020 Wireless Telephone and Accessories User Guide
(1725-36092-001)
Available at
SpectraLink 8000 Telephony Gateway: Administration Guide for SRP
(1725-36028-001)
SpectraLink 8020/8030 Wireless Telephone and Accessories User Guide
(1725-36023-001)
SpectraLink e340/h340/i640 Wireless Telephone: Configuration and
Administration (SRP) (72-1065-09)
Available at
Telephone Switch Interface Matrix (1725-36128-001)
Available at
Customer Support
Polycom wants you to have a successful installation. If you have
questions please contact the Customer Support Hotline at
(800) 775-5330. The hotline is open Monday through Friday,
6 a.m. to 6 p.m. Mountain time.
For Technical Support: [email protected]
For Knowledge Base:
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About this Guide
Icons and Conventions
This manual uses the following icons and conventions.
Caution! Follow these instructions carefully to avoid danger.
Note these instructions carefully.
Label
This typeface indicates a key, label, or button on SpectraLink
hardware.
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1
Plan the Interface
The system administrator programs the telephone system for use with
the Wireless Telephone System using the normal administration
terminal or procedures. Programming can be done after the handsets
are registered.
Recommended programming includes assigning extension numbers
to the handsets and programming features on the telephone system so
they are easily accessible from the handsets.
For analog interfaces, macro codes are in the document relating to
configuring the system. See SpectraLink 6300 MCU: Operator’s Console,
SpectraLink 6100 MCU: Installation and Operation, or SpectraLink 8000
Telephony Gateway: Administration Guide for SRP.
The following information will help the system administrator set up
the SpectraLink 8000 Wireless Telephones to operate in a way that
feels familiar and comfortable to users.
Plan Programming
Digital Interface programming for the Wireless Telephone System will
be faster if it is planned in advance by verifying the parameters and
features on the current telephone system and wired phones. The
system administrator must assign extension numbers to the handsets
and plan the functions (trunk access, toll restrictions, system features,
ringing options etc.) to be programmed for the handsets.
One of these scenarios concerning how the handsets are programmed
should apply to this site:
•
All handsets are programmed alike: All handsets will be
programmed exactly the same. Depending on the capabilities of
the switch, the system administrator can often program one
handset and use it as a model for all other handsets.
•
Groups of handsets are programmed alike: Handsets are grouped
into classes that are programmed alike. Depending on the
capabilities of the switch, the system administrator can program
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LinkPlus Interface Guide: Avaya DEFINITY Communications System
“model” handsets then use the model as a template to program
the other handsets.
•
All handsets are different: All handsets are programmed differently,
so each handset will be programmed individually.
Before installation, the parameters of the wired phones should be
verified to plan the parameters required for the handsets.
Line assignment
The handset supports up to nine line resources. Which lines should
ring at this handset (Bridged Call Alerting) and which lines will be
selected when the user goes off-hook (Idle or Alerting Appearance
Preference)?
Call appearances
Should this extension number appear on any other telephone
(bridged appearance)? On which sets should it ring (bridged call
alerting)?
Class of Service
To which Class of Service should handsets be assigned?
Coverage
Where is this extension forwarded on busy/no answer?
Call pickup group
To which group does this extension or group of extensions belong?
Toll restrictions
To which Class of Restriction group should the handsets be assigned?
Programmable buttons
Ten programmable buttons are available for lines or features.
Determine which features, if any, should be programmed on the
handsets. These assignments may emulate assignments on the user's
wired set.
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Plan the Interface
It will help to identify a wired set that is programmed exactly or close
to the way the handsets should be programmed. This set can be
duplicated to copy station parameters to the handsets.
Assign Extension Numbers
The wire contractor should inform the system administrator which
port numbers have been designated for the handsets.
The system administrator may use the Extension Assignments
Worksheet at the end of this document to track the port numbers,
extensions, users, and features assigned to handsets.
The Wireless Telephone Display
The SpectraLink Wireless Telephone will display the telephone
number as it is dialed.
Certain characters may be used by the system that are not
implemented in the handset. Flashing characters are not implemented
on the handset, nor is rolling or scrolling of text.
Although some desksets do not have a display, any display
information sent by the system will be displayed on the handset.
Handset indicators
Line indicators are associated with line access keys. Status indicators
or icons are associated with voicemail, low battery function, other
functions, and service interruption. A left or right arrow is displayed
when the screen can be toggled either left or right to display more
characters.
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When lines are programmed as shown on the key-map diagrams, the
numeral icons on the handset display will be mapped to any deskset
LEDs associated with the corresponding feature keys. The line icons
will be displayed as follows:
Handset
Line State
Line Status Icon State
On-hook
Off-hook
Ringing
On hold
Off
On
Fast flash
Slow flash
Feature Programming Requirements
When planning the interface, the following information must be taken
into account:
Line sequences
The handset uses two types of key sequences to access PBX features
and multiple lines. Line sequences are those where the user presses
the LINE key and then a number key. The key-map design designates
“line” keys that should be programmed for line appearance so that
they correspond to line sequences on the handset.
The line icon on the handset will reflect activity on the corresponding
deskset key. For this reason, it is recommended that line appearance
keys be used only for line access. If only one line is assigned to a
particular handset, leave the other designated line keys identified on
the key maps unassigned. The corresponding handset LINE + key
sequences will then have no function.
Function sequences
Function sequences are those where the handset user presses the FCN
key and then a number key. Designated “function” deskset keys
programmed to system features such as Transfer and Conference may
have their corresponding menu items display on the handset function
menu. See the key-map diagram for the function keys that are
available for feature programming.
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Plan the Interface
Function Menu Programming
SpectraLink 6300 MCU
Note that the function menu defaults set for the handsets associated
with the SpectraLink 6300 MCU can be changed via the SpectraLink
Operator’s Console. If the system uses softkeys, to minimize
unwanted interaction between system display and the handset
function menu display, configure the handset menu to include a delay
of one function key. The user will then have to press FCN twice before
the handset menu displays, allowing the first press of the FCN key to
access softkey functions. See SpectraLink 6300 MCU: Operator’s Console
for further procedural information. Another option may be to disable
the softkey menu at the system and exclusively use the SpectraLink
menu. This would remove any unwanted interaction, but may restrict
the number of available features to the number of programmable keys
on the handset.
SpectraLink 6100 MCU
For the SpectraLink 6100 MCU, the handset function menu can only
be changed via remote configuration through the services of Polycom
Customer Support.
SpectraLink 8000 Telephony Gateways
Menu options can be changed in the Administration Console of the
SpectraLink 8000 Telephony Gateways. The Delay function is used
when the PBX uses softkeys. With Delay, when the FCN key is
pressed, the handset displays the features that are associated with the
softkeys so that one of these features can be selected first. If Delay is
programmed, pressing the FCN key twice will bring up the menus
immediately. Under the menu programming section of the
Administration console there is an option to use Delay (same as the
SpectraLink 6300 MCU).
See your handset’s Configuration and Administration document for
further details. Also refer to the SpectraLink 8000 Telephony Gateway:
Administration Guide for SRP document for details on configuring the
telephone switch type.
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Hold
The Hold feature should be programmed to the HOLD key as shown
on the Key-map Diagrams so that when the HOLD key or softkey is
pressed on the handset, the call is placed on hold.
Mute
The handset Mute function is hard-coded on the PTB 4xx handset to
FCN+1. This function sequence is recommended, but the system
administrator can assign the Mute function to any available function
key sequence or leave the function unassigned. The SpectraLink 6000
and SpectraLink 8020/8030 Wireless Telephones use a Mute softkey.
Voicemail
The message-waiting icon on the handset is activated with the
message indication of the deskset. The voice mail feature on the
deskset must be assigned to the feature key as shown in the Key-map
Diagrams. Do not assign any other feature to this key, since the
associated LED is directly mapped to the message-waiting icon on the
handset. This LED assignment must be used in order to support the
message-waiting icon. Using this key for any other feature or for line
access could cause unacceptable system performance.
Speakerphone
If a handset such s the PTB 4xx has no speaker, speakerphone
function and functions that require the use of the volume keys will
not be made available on the handset.
Ring types
Handset ring types (soft, normal, vibrate, etc.) are programmed by the
handset user and are not accessible or changeable by the system
switch. Whenever possible the audible ringer on the handset will
follow the cadence provided by the system switch. Call progress tones
provided by the host system will be passed through to the handset.
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2
Interface Implementation
This section describes the recommended programming to use the
SpectraLink 6000 System with a DEFINITY Communications System.
The procedures assume:
•
The DEFINITY system is installed and operational in an approved
configuration. See the Telephone Switch Interface Matrix document
for tested configurations.
•
•
A trained DEFINITY technician will be on site with the Installer to
program the system.
The SpectraLink 6000 System or SpectraLink 8000 Telephony
Gateway is installed and the handsets are available for
programming.
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LinkPlus Interface Guide: Avaya DEFINITY Communications System
DEFINITY Four-Wire Interface
The DEFINITY TN754B (any vintage) or TN754 (vintage 11 or higher)
circuit pack provides eight, four-wire digital station circuits. Two of
these wires are used for transmit, two are used for receive. Typically
the stations are wired to a block or to a patch panel. From the block
or patch panel the stations are wired to a modular jack. The jack can
connect to a short patch cord that connects to the MCU. The
following table shows the Avaya side of the block or patch panel
wiring.
Pair
Function
1
2
Receive Station 1
Transmit Station 1
3
4
5
Receive Station 2
Transmit Station 2
6
7
8
Receive Station 3
Transmit Station 3
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
Receive Station 4
Transmit Station 4
Receive Station 5
Transmit Station 5
Receive Station 6
Transmit Station 6
Receive Station 7
Transmit Station 7
Receive Station 8
Transmit Station 8
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Interface Implementation
See the documentation for your SpectraLink components for more
information about wiring the demarc block or patch panel.
The following table shows the patch cord pinout for the Avaya side of
the modular 8-pin (RJ45) connector.
Pin
Function
1
Receive
2
3
6
Receive
Transmit
Transmit
Each digital pair is polarity insensitive. If you reverse polarity the
system will still work.
Set the Switch Interface Type
SpectraLink 6100 MCU
The SpectraLink 6100 Master Control Unit (MCU) requires the switch
interface type to be configured using the front panel buttons. The
configuration procedures are detailed in the SpectraLink 6100 MCU:
Installation and Operation document.
SpectraLink 6300 MCU
When configuring the SpectraLink 6300 MCU, the PBX interfaces are
available as sub-menu selections when defining the Interface Module
type using the SpectraLink 6300 MCU Operator’s Console. Refer to
the SpectraLink 6300 MCU: Operator’s Console document for details on
configuring the Interface Modules.
SpectraLink 8000 Telephony Gateways
Connect to the SpectraLink 8000 Telephony Gateway using the serial
or modem interface. From the Main Menu, choose Gateway
Configuration. Scroll to Telephone Switch Type and press enter to
change this field, from the Submenu of PBX types, select DEFINITY.
Refer to the SpectraLink 8000 Telephony Gateway: Administration Guide
for SRP document for details on configuring the Telephone Switch
Type.
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Key-mapping the Handset to Emulate
8410D Functionality
Programmable buttons on Page 2 of the station form can be assigned
as determined in the pre-installation procedures. The following
diagram shows how the 8410D buttons map to the handset.
FCN*2
FCN*3
FCN*1
FCN*4
FCN*5
FCN*8
FCN*6
FCN*7
Menu
NEXT
PREV
EXIT
LINE 6
LINE 1
LINE 2
LINE 3
LINE 4
LINE 5
FCN 5
LND
FCN 6
ABDIAL
FCN 7
VMAIL
FCN 8
CALLBK
FCN 2
XFER
FCN 3
CONF
FCN 1
MUTE
FCN 4
DROP
HOLD
DEFINITY 8410D Key-mapping
The FCN [number] and LINE [number] labels represent the key
sequence on the handset mapped to the corresponding key on the
desk set. The FCN * sequence is used to map to softkeys. Pressing the
FCN key on the handset followed by the * key and the [number] key
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Interface Implementation
is the sequence equivalent to pressing the corresponding softkey on
the desk set.
The handset function menu default settings are shown on each
corresponding button in the above diagram; these may be changed as
described above in Function Menu Programming. Some of these
functions (Mute, Redial, Forward, etc.) are activated by softkeys or
FCN menu options on the SpectraLink 6000 and SpectraLink
8020/8030 Wireless Telephones.
MUTE
XFER
FCN + 1
FCN + 3
FCN + 5
FCN + 7
FCN + 9
FCN + 2
FCN + 4
FCN + 6
FCN + 8
CONF
DROP
LND
ABDIAL
CALLBK
VMAIL
EXIT MENUS
Program DEFINITY
Each handset must be administered on the DEFINITY so the switch
will recognize the handset and allow access to system facilities and
features. The DEFINITY technician or local system programmer
should perform the necessary programming.
Save translations
Before beginning to program the system, the technician may want to
back up the current programming with the save translations
command. This will take time, but will ensure that translations can be
restored if necessary.
Program Handsets
Copy settings from a wired set
The easiest way to program the SpectraLink Wireless Telephone on
DEFINITY is to find a wired 8410D station that has settings and
restrictions similar to what is required for the handset, and use the
duplicate station command to copy those settings to a “template”
handset. If there is no 8410D available, find a station that has similar
settings, and use the display or print station command to check the
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settings so they can be manually duplicated using an add station
command for the template handset.
Station features for handset
Station features on Page 1 of the station form can be assigned or
copied as determined in the pre-installation procedures. The
following settings must be set for the handset:
Type: 8410D
Name: the handset user's name, if there is a permanent user assigned.
Auto Answer: None (this is the default, and forces calls to ring the
handset)
Notes for users
The following features are not supported on the PTB 4xx handset:
•
•
•
Personalized Ring feature
The 8410's SHIFT, TEST, and SPEAKR keys
The 8410's red programmable button lamps
The handset display has only 16 characters per line; longer messages
will wrap onto the second line of the display. DEFINITY’s five-
character menu names (for example, CpkUp for Call Pickup) will be
truncated to three characters on the handset. If the customer wants to
change these three-character messages, they can be customized using
DEFINITY’s Language Translations feature.
Assign buttons
The technician can assign Call Appearances, Line (trunk)
Appearances, and features to buttons to fit user needs.
If the handset will be used in conjunction with a wired station,
administer the handset as a Bridged Appearance of the wired station.
•
Assign buttons 1-3 as bridged appearances (brdg-appr) of the
wired station. This will allow the first three appearances on the
handset to correspond to the first three appearances on the wired
station.
•
Assign buttons 4-5 as call appearances (call-appr). This must be
done because DEFINITY requires at least two call appearances of
the extension on each station.
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Interface Implementation
•
To make the handset ring when the wired station rings, change
Bridged Call Alerting to Yes on the wired station.
If the handset is not a bridged appearance of a wired station, assign
buttons 1-3 as call appearances (call-appr).
Duplicate programming
After the model handset or phones have been completely
programmed, use the duplicate station command to copy the
programming to all “like” handsets. Change the extension of the
bridged appearance on each set as it is copied.
The installer can now test the handsets.
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3
Extension Assignments Worksheet
Shelf: _______ Interface Module: _______
Interface
Module
Circuit #
Handset
Serial #
Handset #
Ext. #
Name
Comment
Handset 1
Handset 2
Handset 3
Handset 4
Handset 5
Handset 6
Handset 7
Handset 8
Handset 9
Handset 10
Handset 11
Handset 12
Handset 13
Handset 14
Handset 15
Handset 16
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
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