User Guide
SoundPoint® IP 600/601 SIP 3.0
with SoundPoint® IP Expansion
Module for SoundPoint® IP 601
December, 2007
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Voice Mail ............................................................................19
Distinctive Ringing / Call Treatment..........................................20
Multilingual Support (Localization)............................................20
Phone Reboot ........................................................................21
Optional.Features............................................. 21
Text Messaging......................................................................21
Presence / Status / Buddy Lists ...............................................22
®
SoundPoint .IP.Expansion.Module....................... 25
Introduction ...........................................................................26
Parts List................................................................................26
®
Installing the SoundPoint IP Expansion Module .........................27
Features ................................................................................28
To Place a Call.......................................................................29
To Answer a Call....................................................................29
Display Contrast.....................................................................29
Speed Dial ............................................................................29
Troubleshooting................................................ 30
Safety.and.Compliance....................................... 31
Part 15 Rules .........................................................................31
Class B Digital Device or Peripheral..........................................32
Modifications.........................................................................32
Installation Instructions.............................................................32
Plug Acts as Disconnect Device ................................................32
Industry Canada (IC) ..............................................................32
CE & VCCI Mark....................................................................32
Polycom.Limited.Warranty.
and.Limitation.Liability...................................... 33
Exclusions........................................................ 33
Warranty.Exclusive............................................ 34
Service.Agreements........................................... 34
Limitations.of.Liability....................................... 34
Disclaimer........................................................ 34
Governing.Law................................................. 35
Copyright.Notice............................................... 35
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Introduction
Thank you for choosing SoundPoint®
IP 600/601 SIP, a full-duplex, hands-free
phone running the industry standard Ses-
sion Initiation Protocol (SIP). This unit
provides business telephony features and
functions such as Multiple Call Appear-
ances, Call Hold, Transfer, and Confer-
ence over an IP network. In this User
Guide, you will find everything you need
to quickly use your new phone.
Be sure to verify with your system admin-
istrator that your network is prepared for
configuring your SoundPoint® IP 600/601
SIP phone or consult the Administrator
Guide SoundPoint® /SoundStation® IP SIP
for more information. As well, be sure to
read the Parts List, and the Safety Notices
section in this guide before you set up the
SoundPoint® IP 600/601 SIP phone.
Parts.List
The following items are included in your
SoundPoint® IP 600/601 SIP package.
Check this list before installation to ensure
that you have received each item. If you
are missing any items, please contact your
system administrator.
Polycom SoundPoint® IP 600/601 SIP
Power Adapter
(specification varies according
to country)
Directories
Services
Menu
Messages
DoNotDisturb
ABC
DEF
1
2
3
Conference
JKL
MNO
GHI
T
ransfer
4
5
6
PQRS
TUV
WXYZ
Redial
7
8
9
OPER
Hold
0
Handset & Handset Cord
Phone Base
Quick Start Guide
Network Cable
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Installing.SoundPoint®.IP.600/601.SIP
This section provides basic installation
instructions and information for obtaining
the best performance with the Sound-
Point® IP 600/601 SIP phone. If you re-
quire additional information or assistance
with your new phone, please contact your
system administrator.
The SoundPoint® IP 600/601 SIP User
Guide includes regulatory compliance
information that your system administra-
tor should review and can also be found at
®
Powering Options for the SoundPoint IP 600/601
Both the SoundPoint® IP 600 and SoundPoint® IP 601 can be powered
from Power over Ethernet in addition to AC power sources.
For Power over Ethernet, both models will accept power over stan-
dards-based IEEE802.3af via the used or unused pairs over the Ether-
net cables plugged ino the LAN port.
For AC power source, both models are shipped with an adapter to
convert the AC voltage to the appropriate DC voltage required.
► There are differences between the DC voltages required by the SoundPoint®
IP 600 and IP 601:
SoundPoint® IP 600
Requires a 12VDC rated power adapter as
supplied in the original packaging. Power
over Ethernet under the IEEE802.3af
standard also supplies sufficient wattage
to power the SoundPoint® IP 600 phone
without use of the adapter above.
SoundPoint® IP 601
Requires a 24VDC rated power adapter as
supplied in the original packaging. The
24VDC adapter supplies sufficient wattage
to power the SoundPoint® IP 601 phone
and up to three SoundPoint® IP Expansion
Modules (optional accessories). Power
over Ethernet under the IEEE802.3af
standard also supplies sufficient wattage
to power the SoundPoint® IP 601 phone
and up to three SoundPoint® IP Expansion
Modules.
When powering from an AC voltage source,
it is important to use only that power adapter
that shipped with the appropriate phone.
vice-versa, cannot guarantee correct operation
over all input conditions. If in doubt about
the appropriate power adapter that ships with
your unit, contact your system administrator
for futher details and/or options.
®
Powering a SoundPoint IP 600 phone from
®
a SoundPoint IP 601 phone adapter, or
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Connecting Network and Power Source
AC Power Option
Connect the supplied Network cable
between the LAN jack on the phone
and the LAN port on the wall or hub/
switch device port. Connect the DC
plug on the AC wall adapter to the DC
jack marked on the phone.
(Optional)
In-Line Power Option
If the phone is connected to a compat-
ible Ethernet switch that can provide
in-line power, the phone will use that
power option. Simply plug the sup-
plied Network cable between the LAN
jack on the phone and an available
Power and Data port on the In-Line
Power switch.
(Optional)
IEEE 802.3af compliant
In-Line Power switch
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Connecting the Handset and Optional Headset
1. Connect the short, straight end
of the phone cord to the handset
and the corresponding longer
straight end of the cord to the
handset jack on the back of the
phone.
(Optional)
2. Connect the headset (optional
accessory) to the headset jack
on the back of the phone.
For information on headsets,
and choose the Support link.
Attaching the Base
1. Place all cords in the recessed area
above the modular jacks as shown.
2. Align the two protrusions on the
bracket with their corresponding
holes in the phone and snap them to-
gether to lock the base to the phone.
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Line Indicators Individual multi-color LEDs display a dynamic call state.
Soft Keys
The screen will display
labels for these keys,
to identify their context-
sensitive functions.
Volume Adjustment Keys
Use these to adjust the volume of the handset,
headset, speaker, and ringer.
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Key.Descriptions
Feature Key
Description
Allows for hands-free communication during calls.
Mutes audio transmission locally during calls.
Allows you to place and receive calls through an optionally con-
nected headset.
Line or Speed Dial keys with LED indicators.
Directories
Applications
Conference
Transfer
Access to local directories and call lists.
Access to applications.
Allows setup of a 3-way local conference.
Transfer of current call to third party.
Dials last connected party from the phone.
Redial
Hold
Places current active call in Hold state.
Cancels ringing and directs incoming calls to your Voice Mail (if
supported).
DoNotDisturb
Place/receive text and voice messages.
Messages
Menu
Access local and server features.
Select and Delete controls for options and text within local menus.
Scrolling of lists and control of text/number entry on display.
Soft keys to select from various context-sensitive options.
Volume keys to adjusts audio and ringer volume.
General dialing and alphanumeric entry (including special
characters).
Dial Pad
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Using.SoundPoint®.IP.600/601.SIP
Using Hands-Free Speakerphone Mode:
1. With the handset on-hook, press any as-
signed line key,
dial tone.
, or NewCall to obtain
2. Dial the desired number.
Using the Headset:
1. With the optional headset connected, press
any assigned line key,
obtain dial tone.
, or NewCall to
2. Dial the desired number.
If “Handsfree mode disabled”
appears on the graphic display
after you press the speakerphone
key, your system administrator
has disabled the speakerphone
on your phone.
Users also have the option to dial directly from
the dial pad without first getting dial tone. Sim-
ply enter the number then lift the handset, press
the Dial soft key, or press the
or
keys.
In all cases, the active call will appear on the
display showing call duration and destination.
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Answering a Call
Using the Handset:
Pick up the handset.
If “Handsfree mode disabled”
appears on the graphic display
after you press the speakerphone
key, your system administrator
has disabled the speakerphone
on your phone.
Using Hands-Free Speakerphone Mode:
Press
, or with the handset on hook press the
line key with the active indicator, or the Answer
soft key.
Incoming calls may be ignored
by pressing the Reject soft key or
Using the Headset:
Press
to answer the call through an
DoNotDisturb
during ringing. Note
optionally connected headset.
that Do Not Disturb stays active
when the call is dropped and will
remain so until toggled off.
In all cases, the active call will appear on the
display showing call duration and destination.
Call Hold and Resume
Hold
During a call, press
or the Hold soft key.
The call will be placed on hold and this will be
indicated on the display. Press the Resume soft
key, or the line key to retrieve the call.
Multiple Calls on Hold
If multiple calls are on hold on a single line
key, use the arrow keys to switch between
the calls then press the Resume soft key to
retrieve the desired call. If more than two
calls are on hold on a single key, an indica-
tion will appear on the display, for example
“2/3” shows that this is the second call out
of three calls.
If calls are on hold on more than one line
key, the details of the calls on any line key
can be viewed by pressing that line key and
holding it down for a few seconds. If a line
key is pressed briefly, the first call on hold
on that line key will be retrieved.
Microphone Mute
During a call, press
lights up to indicate that the other party
(parties) cannot hear you.
. The
key
To turn off Microphone Mute, press
again.
Microphone Mute applies to all modes:
handset, headset, and hands-free. You can
still hear all other parties while Mute is
enabled.
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General Key Use
To navigate through menus and to enter data,
these are useful tips:
Transfer
1. During a call, press
or the
1. Use
and
to scroll through lists.
and keys
Trnsfer soft key (the active call is placed
on hold).
In some lists the
can be used as “Page Up” and “Page
2. Press the line key if set up for speed
dial on the SoundPoint® IP 600/601
and SoundPoint® Expansion Module
or dial the number to which you want
to transfer the call.
Down”.
2. When menus have submenus, use
and
to move one level down or
one level back up.
Menu
3. Press
menu.
to exit from any
to exit from any
OR
4. Press
Directories
directory.
5. To enter text using the dialpad, press
the number keys one or more times
For example, for ‘A’ press ‘2’ and
for ‘C’ press ‘222’. When in text
entry mode the display title will show
whether keys will generate numbers
(1), upper-case (A) or lower-case (a)
characters and the 1/A/a soft key can
change this.
Local Conferencing
You can create a conference with two other
parties using the phone’s local conferencing
feature.
1. Place a call to the first party.
2. Press Conference or the Confrnc soft
key to create a new call (the active
call is placed on hold).
3. Dial the phone number of the sec-
ond party or use the arrow keys to
access speed dial numbers, missed,
placed and received call lists. From
one of these lists press the Dial soft
key.
Ending the call on the conference
originator’s phone will not end the
conference, the other two parties
can continue to talk.
4. When the second party answers,
press
or the Confrnc soft
Conference
A conference may be created at any time
between an active call and a call which is
on hold (on the same line or another line)
by pressing the Join soft key.
key again to join all parties in the
conference, or press the Split soft
key to put the first call on hold and
keep the second call as the active
call.
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Splitting a Conference
When a conference has been established,
a Split soft key is available. Pressing this
key will split the conference into two calls
on hold.
Transferring a Call
Use the arrow keys to access speed
dial numbers, missed, placed, and
received call lists. From one of
these lists, press the Dial soft key.
Transfer
3. Press
or the Trnsfer soft
Transfer may be cancelled during estab-
lishment by pressing the Cancel soft key.
The original call is resumed.
key again to complete the transfer.
This can be done as soon as the
ringback sound is heard or you can
wait until the third party answers
and talk to them before completing
the transfer. Press the Split soft key
to put the first call on hold and keep
the second call as the active call.
A blind transfer (without consul-
tation) can also be supported by
pressing the Blind soft key.
Call Timer
Call progress on an active call is monitored
through a local call timer. This is visible
within the active call window on the display.
Ending a Call
Press the EndCall soft key.
OR
Replace the handset, or press
if in
Hands-free Mode, or
Mode.
if in Headset
Redial
OR
Redial
Press
to dial the last call placed
from your phone.
Directories
Press
and select Call Lists and
Placed Calls to scroll through the list.
To redial another previously dialed num-
ber, press
and press
from the phone’s idle display,
again to place the call.
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Call Forwarding
Calls may be forwarded to another exten-
sion as follows:
To turn call forwarding off:
1. Press the Forward soft key from
1. Press the Forward soft key from
the phone’s idle display or press
the phone’s idle display or press
Menu
and select Features and
Menu
and select Features and
Forward.
Forward at any time.
2. (Optional) If multiple lines are in
use, select which line to disable.
3. Press the Disable soft key.
2. (Optional) If multiple lines are in
use, select which line to forward.
3. Enter a number or URL to forward
all future calls to.
4. Press the Enable soft key to confirm
Call Forwarding.
Idle display returns and the line indicator
now displays the regular icon.
Call Forwarding is not available on
shared lines.
Idle display returns with a moving arrow
on the line label to confirm Call Forward-
ing enabled.
This feature is local to the phone, and may be overridden by server
settings. Contact your system administrator for more details.
Volume Adjustment
To conform to regulatory requirements, hand-
set and headset volume will return to a preset
level after each call. Hands-free volume
settings will be maintained across calls.
Press the volume keys to adjust handset,
headset, and hands-free speaker volume
during a call. Pressing these keys in idle
state adjusts the ringer volume.
Do Not Disturb
(Optional) If multiple lines are in use, Do
Not Disturb can be set on a line-by-line
basis. Contact your system administrator
for further details. When Do Not Disturb
is enabled for a particular line, this is
indicated by a flashing “ X ” beside the line
indicator on the display.
DoNotDisturb
Press
to prevent the phone from
ringing on incoming calls. A flashing icon
and text on the display indicates that Do
Not Disturb is on.
Calls received while Do Not Disturb is
enabled are logged in the Missed Calls list.
To turn off Do Not Disturb, press
DoNotDisturb
again.
This feature is local to the phone, and may be overridden by server
settings. Contact your system administrator for more details.
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Time and Date
Time and Date is clearly displayed on the
SoundPoint® IP 600/601 SIP phone. If the
phone cannot obtain a time and date from
the server, the display will flash. Contact
your system administrator if either time or
date is incorrect. Users have control over
the format of the display and can turn it
off. Select options which are right for you
as follows:
Menu
1. Press
.
2. Select Settings followed by Basic,
Preferences, Time & Date.
3. Select from Clock Date, Clock Time,
Clock Order or Enable / Disable.
4. Scroll through the options via the up
and down arrow keys.
Menu
5. Press Select to confirm and
to return directly to the idle display.
Headset Memory Mode
As an option, the headset can be perma-
nently enabled. This is especially useful
for regular headset users. To do this:
Subsequent calls to or from this phone
using the headset will cause the headset
key to flash. Pressing the line keys or the
Answer soft key to receive a call will now
connect to the user’s headset automati-
cally.
Menu
1. Press
.
2. Select Settings followed by Basic,
Preferences, Headset Memory.
3. Use the up or down arrows and Select Repeat steps 1-3 and select Disable to turn
soft key to enable Headset Memory
Headset Memory Mode off.
Mode.
4. Press
menu.
Menu
to return to the main
Headset Hookswitch
This feature enables electronic hookswitch
support.
3. Use
or
to select your headset
and press the Select soft key.
To select a headset that supports electronic
hookswitch:
1. Press
Menu
.
2. Select Settings > Basic > Preferences
> Headset > Analog Headset Mode.
Display Contrast
To adjust the contrast on the display to a
comfortable level:
3. Press the Ok or Cancel soft keys to
accept or reject changes.
Menu
Menu
1. Press
. Select Settings fol-
lowed by Basic, Contrast.
4. Press
or the Exit soft key
2. Pressing the Up or Down soft keys
or volume keys will increase or
decrease the display contrast.
to return to the idle display.
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Ring Type
Many ring types are available including a
“Silent Ring”. Users can select different
rings to distinguish between lines or to have
a different ring from their neighbor’s phone.
If “Silent Ring” is selected, incoming
calls can only be answered by press-
ing the Answer soft key.
To change the incoming ring:
When your SoundPoint IP 600/601
phone is configured for silent ring, press
the ringing Line key or the Answer soft
key and you will answer the call. If your
handset is off hook, the call is routed to
the handset. If your handset is on hook,
the call is routed to the speaker.
Menu
1. Press
. Select Settings fol-
lowed by Basic, Ring Type.
2. (Optional) If multiple lines are used,
first select which line to change.
3. Using the arrow keys, highlight the
desired ring type. Press the Play soft
key to hear the selected ring type.
4. Press Select to change to the selected
ring type.
See also Distinctive Ringing /
Call Treatment.
Menu
5. Press
or the Exit soft key to
return to the idle display.
Call Lists
A local list of calls missed, received, and
placed is maintained by the phone (up to
For additional choices, press More fol-
lowed by:
100 for each).
4. Info to view information about the
call.
Press
followed by Call Lists
Directories
5. Save to store the contact to the
Contact Directory.
6. Clear to delete the call from the list.
and Missed, Received, or Placed Calls as
desired. Call information will be displayed.
From this screen:
Press More and Exit soft keys to return to
the idle display.
1. Choose Edit to amend the dial string
before dialing.
2. Choose Dial to return the call.
3. Choose Exit to return to the previous
menu.
To quickly view respective call lists
from the idle display:
Press
for Placed Calls.
for Received Calls.
for Missed Calls.
Press
Press
Contact Directory
In addition to a directory of missed,
placed, or received calls, large number
of contacts in your phone’s local contact
directory. Contact your system administra-
tor for the exact number.
You can dial or search for a contact in this
directory. You may be able to add, edit,
and delete contacts.
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You may have read access to portions of
your corporate directory through your
phone. The contacts that you can see are
determined by your system administrator.
You can add contacts from the corporate
directory to your local contact directory
To add or edit a contact:
5. Ring Type and Divert Contact may
be left blank.
1. Press
and select Contact
Directories
6. Use
and
to switch between
Directory.
Enabled and Disabled settings for
the last four fields.
7. Press Save to confirm or Cancel to
abandon the changes then press
2. Press More and then Add to enter
another contact into the phone’s da-
tabase or highlight an existing entry
then press Edit.
3. Enter first and/or last name from the
keypad. Press the 1/A/a soft key
to select between numeric and up-
per/lower case alphanumeric modes.
Press the Encoding soft key to access
special characters in other languages
if necessary.
Directories
or the Exit soft keys to
return to the idle display.
4. Enter the Contact number. This is a
required field and it must be unique
(not already in the directory).
► The Speed Dial Index will automati-
cally be assigned the next available
index value.
Contacts can be easily added from
Call Lists. See Call Lists for more
information.
To search for a particular contact:
1. Press More and then Search from the
Contact Directory menu.
2. Using the dial pad, enter the first few
characters for First or Last names.
3. Press Search to search for contacts.
4. Successful matches can be dialed
from the resulting screen.
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To search for a particular contact in the corporate directory:
Directories
1. Press
.
2. Select Corporate Directory.
3. Search for the contact in one of the
following ways:
a
Use
and
to scroll
through the list to find the
contact.
You can also use the * key to
Page Up and the # key to Page
Down.
b
Press the Search soft key, then
enter the first few letters or
numbers of the first name, last
name, or any other parameter
displayed in the list. Press the
Submit soft key.
c
Using the dial pad, enter the
first few characters of the
contacts’s last name.
The characters that you enter
appear on the second line of the
graphic display.
The entries whose last name begin
with the characters that you entered
(or are alphabetically next to the
characters that you entered) appear
on the graphic display.
Add Contacts From Corporate Directory:
Directories
1. Press
.
If the contact already exists in the
contact directory, “Entry already
exists” appears.
2. Select Corporate Directory.
3. Search for the contact. (See To
search for a particular contact in
the corporate directory, on previ-
ous page.)
4. Press the View soft key. The
contact’s information appears on the
graphic display.
6. Press
Menu
or the Exit soft key
repeatedly to return to the idle dis-
play.
5. Press the Save soft key to save the
contact in the local contact directory.
“Entry saved” appears on the
graphic display. Only the first name,
last name, and phone number are
saved.
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Speed Dial
Pre-assigned numbers can be associated
with line keys for rapid automated dialing.
Speed Dial entries are consecutively placed
next to assigned line keys on the phone.
When a new entry is added to the Contact
Directory, it is automatically assigned the
next available speed dial index.
Example: To change a Speed Dial key assignment:
Directories
1. Press
and select Contact
Directory. Highlight an existing
directory entry and press Edit,
► OR press and hold a line key which
already has a speed dial number as-
signed to it. That contact in the direc-
tory will automatically be displayed.
► OR press and hold a line key which is
unassigned. A new empty entry in the
directory will automatically be opened
allowing contact information to be
added.
2. If a speed dial index already exists,
delete it by pressing the
keys.
the
3. If desired, enter a new speed dial
index. For example, enter speed dial
index as 1. This assigns the entry
to the first available line key on the
display,
► OR when editing the contact, press
and hold an unassigned line key.
This will automatically assign the
speed dial index which is required to
assign that line key as a speed dial for
the contact. A confirmation beep is
heard when this happens.
4. Press Save to confirm or Cancel to
abandon the change then press Exit to
return to the idle display.
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Idle display could now be as
shown:
On a default configuration of the phone,
there could be up to five line keys avail-
able for speed dial.
To dial a number assigned to a Line Key,
simply press the line key directly opposite
the number on the display.
To quickly view a complete list of assigned speed dial
entries, press . Dial directly from a selected number.
Multiple Lines
®
SoundPoint IP 600/601 SIP can support
up to six lines. Lines can be configured for
private or shared lines.
Typically, the top-most line key is reserved for
the principle directory number of the phone.
Depending on how your phone is configured,
the display could resemble one of the displays
shown:
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Multiple Keys Per Line
Each line on the phone can be configured to
have more than one line key associated with
it. If this is the case, the display could look
like this:
Incoming calls to this line will be distributed
evenly among the available keys. Similarly,
outgoing calls will be distributed.
Multiple Call Appearances
Each line on the phone can be configured to have
one or more call appearances. More than one
call appearance is useful if there is an active call
and an incoming call arrives on the same line. In
the example shown, extension 9301 is in an out-
bound call with 9304. The second figure shows
an incoming call from John Brown. To answer
this incoming call, put the original call on Hold
or press the
key to access the new call. Soft
key labels will be updated on the display with
these options:
1. Answer the incoming call.
2. Reject the incoming call.
3. Forward the incoming call to another exten-
sion.
Answering the incoming call places the original
call on Hold and refreshes the soft key labels as
indicated (third figure). If more than two call ap-
pearances are in use, two will appear on the dis-
play and the total number will be indicated by a
counter at the bottom right corner of the display.
For example “2/3” indicates that the highlighted
call is the second one out of a total of three.
In the example case illustrated, another out-
bound call can be placed on the same first line.
Press Hold during the first call and press NewCall
to obtain dial tone and a new call appearance for
a second call.
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Shared Lines
The phone supports shared lines**. A
shared line is indicated by a different
line icon. In the figure, the first line is
private and the second line is shared. If
two phones share a line, an incoming call
to that number will cause both phones to
ring. The call can be answered on either
phone but not both.
If a shared line is in use on one of the
phones, it cannot be used on the other
one. The shared line icon changes to a
moving icon and the line LED turns red
when the line is in use remotely.
**Shared lines are an optional feature con-
figured on the server and may not be sup-
ported on your particular system. Contact
your system administrator to find out.
Calls on shared lines can be transferred,
put on hold, or added to a conference.
Voice Mail
Received messages will be indicated by a
flashing Message Waiting Indicator LED
on the front of the phone and optionally a
visual notification on the display.
A stutter dial tone in place of normal dial
tone is used to indicate that one or more
voice messages are waiting at the message
center.
Individual line indicators reflect voice or
text messages left on that line (useful if
multiple lines are in use).
To listen to voice messages:
Connect to initiate Voice Mail
retrieval from the Message Center,
OR
Messages
1. Press
.
2. Select Message Center*, †
3. (Optional) If multiple lines are in
use, select from which line messages
are to be retrieved.
4. Display indicates number of mes-
sages and their importance. Press
.
Press Clear to turn off the flashing
LED without listening to messages.
5. Follow voice prompts to listen to
messages.
*Voice Mail is an optional feature config-
ured on the server and may not be sup-
ported on your particular system. Contact
your system administrator to find out.
†Screen options may vary with server-
based application. Voice Mail can be ac-
cessed with a single key press. Contact your
system administrator to configure this option.
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Distinctive Ringing / Call Treatment
Users can set distinctive incoming ringing tones for
contacts in their local directory. This allows identifica-
tion of a contact by a specific ring tone.
To set a distinctive ring for a local contact:
value). See Ring Type in this
guide for further details.
5. Press the Save soft key or Cancel
to abandon the change then press
1. Press Directories
and select Contact
Directory.
2. Using the arrow keys, scroll through
the directory to choose a contact.
3. Press Edit and scroll down to Ring
Type.
to return to the idle dis-
Directories
play.
4. Enter a number corresponding to
Incoming calls from this contact will now
have a distinctive ringing pattern.
one of the ring types available (press
then
to remove an existing
This feature is local to the phone, and may be overridden by server
settings. Contact your system administrator for more details.
Multilingual Support (Localization)
Many languages are supported by the phone.
To change language:
3. The display will change to the lan-
guage of your choice.
4. Exit to the idle display by pressing
Menu
1. Press
and select Settings,
Basic, Preferences, Language.
2. Scroll through the list of available
languages and press the Select soft
key when the desired language is
highlighted.
.
Menu
Currenlty, Asian languages (Japanese, Korean, and Chinese) are not
supported on the phone by default.
For more information, contact your system administrator.
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Phone Reboot
Periodically, the phone may require a user
reboot. Reasons for this include accepting a
new configuration or new software.
Menu
There are two ways to reboot the phone:
Messages
DoNotDisturb
ABC
DEF
► Simultaneously press and hold the Mes-
sages, Microphone Mute, and Volume
keys (see figure) for more than 3 seconds
or until a beep is heard.
1
2
3
JKL
MNO
GHI
4
5
6
PQRS
TUV
WXYZ
7
8
9
OPER
0
Menu
► Press
and select Settings,
Advanced, Restart Phone (the user pass-
word is required to access this menu).
The reboot process will begin and is complete
when the idle display is shown.
In the case of problems, it may be possible to restore normal operation of your
phone without rebooting. Contact your system administrator before attempting
to reboot the phone.
Optional.Features
Text Messaging
Users can send and receive Text messages
on the phone. SIP Instant (Text) Messag-
ing is supported in real-time. Received
messages will be indicated by a flashing
Message Waiting Indicator LED on the
front of the phone and optionally a visual
notification on the display.
To read text messages:
3. Messages appear first to last in sent
order.
4. Press the Next or Prev soft keys to
cycle through messages in order.
5. Press the More soft key to access the
Delete, Reply and New options.
1. Press
Messages,
OR
Press the InstMsg soft key to read a
message just received.
2. (Optional) If multiple lines are in
use, select from which line messages
are to be retrieved.
and select Instant
Messages
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To send a text message:
6. Press the Select soft key to choose
from various pre-scripted short mes-
sages,
Messages
1. Press
.
2. Select Instant Messages.
3. (Optional) If multiple lines are in
use, first select from which line to
send a message.
OR
Press Edit to compose a custom
message. Use dialpad keys to cycle
through the character set. Use keys
1,*,0, and # to select special charac-
ters.
4. Press the New soft key.
5. Enter the desired extension or SIP
URL. Press the 1/A/a soft key to
alternate between numeric and up-
per/lower case alphanumeric modes.
7. Press Send when finished.
Presence / Status / Buddy Lists
The phone combines interactive message
services and status monitoring to
complement a traditional messaging
application such as email.
displayed and updated in real time. Each
phone can also be “watched” by up to
eight other phones.
®
If your SoundPoint IP 600/601 SIP
Live interaction within a pool of phones is
possible by monitoring the “presence” of
the parties involved.
phone is configured to work with
Microsoft® Office Live Communications
Server 2005, the behavior of the presence
setting and buddy lists is different. For
more information, contact your system
administrator.
Each phone can “watch” the status of up to
48 other phones. These other phones form
the “Buddy List”. The status of buddies is
To view and change your presence settings:
1. Do one of the following steps:
2. Use
or
to scroll through the
list, and then press the Select soft
key to select your new status.
Menu
Press
, then select
Features, Presence, My Status
This affects information sent to
phones watching you. Presence
information will also be sent to
watching phones when you go off-
hook or enable Do Not Disturb.
OR
Press the MyStat soft key.
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To add or delete a contact from your buddy list:
When Watch Buddy is disabled, the
contact is removed from your buddy
list.
1. Press Directories
2. Select Contact Directory.
3. Use and to scroll through the
.
list to find the contact. You can also
use the * key to page up and the #
key to page down.
The default for Watch Buddy is
Disabled.
4. Press Edit and scroll down to the
Watch Buddy fields.
6. Press the Save or Cancel soft keys to
accept or cancel changes.
5. Use
and to select Enabled.
7. Press
or the Exit soft key
Directories
repeatedly to return to the idle dis-
play.
When Watch Buddy is enabled, the
contact is added to your buddy list.
To block or unblock a contact from buddy list:
When Block Buddy is disabled, the
contact can watch your phone.
1. Press Directories
2. Select Contact Directory.
3. Use and to scroll through the
.
The default for Block Buddy is Dis-
abled.
list to find the contact. You can also
use the * key to page up and the #
key to page down.
6. Press the Save or Cancel soft keys to
4. Press Edit and scroll down to the
Block Buddy fields.
accept or cancel changes.
7. Press
or the Exit soft key
Directories
5. Use
and to select Enabled.
repeatedly to return to the idle dis-
play.
When Block Buddy is enabled, the
contact cannot watch your phone.
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Integrating With Microsoft® Office Live Communications
Server 2005
Your phone can be configured to work with Any contacts through your buddy list will
Microsoft® Office Live Communications
Server and communicate with others using
Microsoft® Office Communicator and
Windows Messenger. From your phone,
you can invite, join, control, and monitor
integrated multipoint audio and video
conferences.
appear as a contact in Microsoft® Office
Communicator and Windows Messenger.
Any contacts added as a contact in
Microsoft® Office Communicator and
Windows Messenger will appear in your
buddy list. For more information, contact
your system administrator.
To view and change your presence settings:
1. Press the MyStat soft key.
This affects information sent to
phones watching you. Presence
information will also be sent to
watching phones when you go off-
hook or enable Do Not Disturb.
2. Use
or
to scroll through the
list, and then press the Select soft
key to select your new status.
To add a contact to your buddy list:
5. Press the Submit soft key.
Menu
1. Press
, then select
Menu
6. Press
or the Exit soft
Features, Presence, Buddy Status.
2. Press the More soft key.
3. Press the Add soft key.
key repeatedly to return to the idle
display.
4. Enter the number of the contact.
To view and change your privacy list:
Menu
Menu
6. Press
or the Exit soft
1. Press
.
key repeatedly to return to the idle
2. Select Features, Presence, Buddy
Status, Privacy List.
display.
3. Press the Edit soft key.
4. Use
and
to select a buddy.
5. For the Access field, and use
and
to select Enabled.
When Access is enabled, you are
allowing the contact to see your
presence.
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SoundPoint® IP
Expansion Module
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Introduction
Thank you for choosing the SoundPoint®
IP Expansion Module, a 14-line console
that expands the potential of call han-
dling when used with the SoundPoint® IP
601 phone. Up to three SoundPoint® IP
Expansion Modules can be cascaded to a
single host phone increasing the total num-
ber of buttons to 48 for intensive business
IP telephony users.
bi-color LED indicators, allowing easy
recognition of line or call state. Keys may
be programmed for speed dials or direc-
tory numbers (DN).
Installation and configuration of the
SoundPoint® IP Expansion Module is
easy, since power and signaling are taken
from the host SoundPoint® IP 601 phone
upon connection. No extra wires or power
supplies are required for the SoundPoint®
IP Expansion Module.
Each of the 14 keys on the SoundPoint®
IP Expansion Module features individual
You can also attached a SoundPoint IP Backlit Expansion Module to your
SoundPoint IP 601, however, the backlight will not turn on.
Parts.List
The following items are included in your
SoundPoint® IP Expansion Module pack-
age. Check this list before installation to
ensure that you have received both items.
If you are missing an item, please contact
your system administrator.
SoundPoint® IP Expansion Module
Base Stand
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Installing.the.SoundPoint®.IP.Expansion.
Module
This section provides basic installation
instructions and information for obtaining
the best performance with the Sound-
Point® IP Expansion Module. If you re-
quire additional information or assistance
with your new phone, please contact your
system administrator.
The SoundPoint® IP 600/601 User Guide
includes regulatory compliance informa-
tion that your system administrator should
review and can also be found at
Remove the rubber plug from the SoundPoint® IP 601 or the SoundPoint® IP Ex-
pansion Module.
Menu
Messages
DoNotDisturb
Align the SoundPoint® IP Expansion Module at the top of the groove lines on the
SoundPoint® IP 601 phone and slide it downwards until it clicks into position.
Connect the Base Stand by aligning the two protrusions on the stand to the holes on
the back of the ExMod and snap it into place.
Menu
Messages
DoNotDisturb
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To connect up to three SoundPoint® IP Expansion Modules together, repeat steps
and .
Directories
Services
Conference
Transfer
Redial
Menu
Messages
DoNotDisturb
ABC
DEF
1
2
3
JKL
MNO
GHI
4
5
6
PQRS
TUV
WXYZ
7
8
9
OPER
Hold
0
Features
Line Keys
Power Contacts
Use these keys to activate
available lines and Speed Dial
assignments.
Large Graphical Display
Shows information such as Speed
Dial assignment or Directory
Number.
Infrared Lens
Infrared Lens
LED Indicators
Display Line Activity and
Remote User Status (BLF
and Presence).
Base Stand
Power is automatically transferred from
Units may be plugged in and unplugged
(hot swapped) at any time to a live Sound-
Point® IP 601 host phone.
the host SoundPoint® IP 601 phone to the
SoundPoint® IP Expansion Module(s)
upon connection.
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Using.SoundPoint®.IP.Expansion.Module
To Place a Call
Line keys on the SoundPoint® IP Expansion
Module activate available lines. To place a call
from an available line, press the corresponding
line key and dial the desired number,
For other call-handling func-
OR
tions such as Hold, Redial,
and Call Forwarding, please
see the relevant sections ear-
lier in this User Guide.
Press the line key of the Speed Dial assignment
you wish to call.
To Answer a Call
Press the line key with the flashing green LED
indicator.
Display Contrast
To adjust the contrast on the display to a comfortable level:
Menu
1. Press
. Select Settings
3. Press the Ok or Cancel soft keys on the
followed by Basic, Contrast.
2. The display on the SoundPoint® IP
Expansion Module(s) will change,
presenting a new display along
with line keys that are assigned Up
or Down status. Pressing the Up
or Down line keys will increase or
decrease the display contrast.
phone to accept or reject changes.
Menu
4. Press
or the Exit soft key to
return to the idle display.
Speed Dial
You can create up to 47 speed dial entries
when three SoundPoint® IP Expansion Mod-
ules are attached. To add speed dial entries,
see the sections Contact Directory and
Speed Dial earlier in this User Guide.
The SoundPoint® IP Expansion Module will
assign line designations to the first available
line keys and then follow them with speed
dial assignments.
Menu
Messages
DoNotDisturb
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Busy Lamp Field (BLF)
The Busy Lamp Field (BLF) feature
allows the user to monitor the hook
status and remote party information of
users through the busy lamp field LED
indicators and display on the attendant
console phone. The speed dial key
adjacent to the LED indicator may be used
for quick and convenient dialing, transfer
and conference to the remote party.
Note: This feature will only
be available if configured by
your system administrator.
Troubleshooting
No Dial-Tone
Verify power is correctly applied to the
SoundPoint® IP 600/601 SIP phone:
Verify if dial tone is present on any other
audio paths:
•
•
Check that the display is illuminated.
Make sure the LAN cable is inserted
properly at the rear of the phone
(try unplugging and re-inserting the
cable).
If using inline powering, check that
the switch is supplying power to the
phone (contact your System Adminis-
trator).
•
Switch between handset, headset (if
present) or hands-free to see if dial
tone is present on these other paths.
If dial tone exists on one of these,
connect a different handset or head-
set to isolate the problem.
•
•
No Display, Incorrect Display, or Bad Con-
trast
level of contrast (follow the instruc-
tions in this User Guide).
Verify successful outbound or inbound
calling:
Verify power is correctly applied to the
SoundPoint® IP 600/601 SIP phone:
•
As “No Dial-Tone” above.
•
Place a call to the phone under in-
vestigation - check that the display
indicates incoming call information.
Lift the handset. Ensure dial tone is
present and place a call to another
extension or number, check that the
display changes in response.
Verify contrast adjustment:
•
•
Follow the instructions in this User
Guide to readjust the contrast to a
darker level.
•
Reboot the phone to obtain a default
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No Ringing
Verify incoming ring setting and volume
levels:
Verify successful outbound or inbound
calling:
•
Adjust the ringing level from the front
panel using the volume up/down keys.
Check that ring type selection is not
Silent Ring.
•
•
As “No Display” above.
Check same status of handset,
headset (if connected) and through
the hands-free speakerphone.
•
No Audio on Headset
Verify correct connections:
•
Ensure the headset is plugged into
the jack marked Headset at the rear
of the phone.
•
Ensure that headset is compatible
with the phone.
•
Ensure the headset amplifier (if pres-
ent) is turned on and/or the volume
is correctly adjusted.
No Response from Feature Key Presses
Verify phone is in active state:
Menu
•
•
Press
followed by System
Status and Server
Status to confirm line
•
Make a call to the phone to check
for inbound call display and ring-
ing as normal. If successful, try to
press feature keys within the call to
access Directory or Buddy Status for
example.
is actively registered to the server.
Reboot the phone to attempt re-reg-
istration to the server.
Display shows “Network Link is Down”
Verify LAN cable is properly connected:
Menu
•
•
Press
followed by System
Status and Network
Status. Scroll down
•
Check termination at the switch or
hub (furthest end of the cable from
the phone).
Check that the switch or hub is opera-
tional (flashing link/status lights) or
contact your System Administrator.
to verify LAN port is Active.
Reboot the phone to attempt recon-
nection to the network.
•
Safety.and.Compliance
Part 15 Rules
This device complies with Part 15 of the
FCC Rules. Operation is subject to the fol-
lowing two conditions:
1. This device may not cause harmful
interference, and
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2. This device must accept any
interferences received, including in-
terference that may cause undesired
operation.
Class B Digital Device or
Peripheral
can be determined by turning the equip-
ment off and on, the user is encouraged
to try to correct the interference by one
or more of the following measures:
Note: This equipment has been tested and
found to comply with the limits for a Class
B digital device, pursuant to Part 15 of
the FCC Rules. These limits are designed
to provide reasonable protection against
harmful interference in a residential instal-
lation. This equipment generates, uses, and
can radiate radio frequency energy and, if
not installed and used in accordance with
the instructions, may cause harmful inter-
ference to radio communications. How-
ever, there is no guarantee that interference
will not occur in a particular installation. If
this equipment does cause harmful interfer-
ence to radio or television reception, which
1. Reorient or relocate the receiving
antenna.
2. Increase the separation between the
equipment and receiver.
3. Connect the equipment into an out-
let on a circuit different from that
to which the receiver is connected.
4. Consult the dealer or an
experienced radio/TV technician
for help.
Modifications
approved by Polycom, Inc. could void the
user’s authority to operate the equipment.
In accordance with Part 15 of the FCC
Rules, the user is cautioned that any
changes or modifications not expressly
Installation Instructions
L’Installation doit être exécutée confor-
mément à tous les règlements nationaux
applicable au filage électrique.
Installation must be
performed in accordance with all relevant
national wiring rules.
Plugs Acts as Disconnect Device
The socket outlet to which this apparatus
is connected must be installed near the
equipment and must always be readily
accessible.
La prise électrique à laquelle l’appareil
est branché doit être installée près de
l’équipement et doit toujours être facile-
ment accessible.
Industry Canada (IC)
This Class [B] digital apparatus complies
with Canadian ICES-003.
Cet appareil numérique de la classe [B]
est conforme à la norme NMB-003 du
Canada.
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CE and VCCI Mark
This SoundPoint® IP 600/601 SIP has
been marked with the CE mark. This mark
indicates compliance with EEC directories
89/336/EEC and 73/23/EEC.
A full copy of the Declaration of Confor-
mity can be obtained from Polycom Ltd.,
270 Bath Road, Slough, Berkshire, SL1
4DX, UK.
Polycom.Limited.Warranty.
and.Limitation.Liability
LIMITED WARRANTY. Polycom war-
rants to the end user (“Customer”) that
this product will be free from defects in
workmanship and materials, under normal
use and service, for one year from the
date of purchase from Polycom or its
authorized reseller.
tioned. Polycom warrants any replaced
or repaired product or part for ninety (90)
days from shipment, or the remainder of
the initial warranty period, whichever is
longer.
Products returned to Polycom must be
sent prepaid and packaged appropriately
for safe shipment, and it is recommended
that they be insured or sent by a method
that provides for tracking of the pack-
age. Responsibility for loss or damage
does not transfer to Polycom until the
returned item is received by Polycom.
The repaired or replaced item will be
shipped to the Customer, at Polycom’s
expense, not later than thirty (30) days
after Polycom receives the defective
product, and Polycom will retain risk of
loss or damage until the item is delivered
to the Customer.
Polycom’s sole obligation under this
express warranty shall be, at Polycom’s
option and expense, to repair the defective
product or part, deliver to Customer an
equivalent product or part to replace the
defective item, or if neither of the two
foregoing options are reasonably avail-
able, Polycom may, on its sole discre-
tion, refund to Customer the purchase
price paid for the defective product. All
products that are replaced will become
the property of Polycom. Replacement
products or parts may be new or recondi-
Exclusions
Polycom will not be liable under this
limited warranty if its testing and exami-
nation disclose that the alleged defect or
malfunction in the product does not exist
or results from:
alteration.
•
•
•
Unauthorized use of common carrier
communication services accessed
through the product.
Abuse, misuse, negligent acts or omis-
sions of Customer and persons under
Customer’s control; or
Acts of third parties, acts of God, ac-
cident, fire, lightening, power surges
or outages, or other hazards.
•
Failure to follow Polycom’s instal-
lation, operation, or maintenance
instructions.
•
Unauthorized product modification or
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Warranty.Exclusive
IF A POLYCOM PRODUCT DOES NOT
OPERATE AS WARRANTED ABOVE,
CUSTOMER’S SOLE REMEDY FOR
BREACH OF THAT WARRANTY
OTHERWISE, INCLUDING WARRAN-
TIES, TERMS, OR CONDITIONS OF
MERCHANTABILITY, FITNESS FOR A
PARTICULAR PURPOSE, SATISFAC-
TORY QUALITY, CORRESPONDENCE
WITH DESCRIPTION, AND NON-
INFRINGEMENT, ALL OF WHICH
ARE EXPRESSLY DISCLAIMED.
POLYCOM NEITHER ASSUMES NOR
AUTHORIZES ANY OTHER PERSON
TO ASSUME FOR IT ANY OTHER
LIABILITY IN CONNECTION WITH
THE SALE, INSTALLATION, MAINTE-
NANCE OR USE OF ITS PRODUCTS.
SHALL BE REPAIR, REPLACEMENT,
OR REFUND OF THE PURCHASE
PRICE PAID, AT POLYCOM’S OP-
TION. TO THE FULL EXTENT AL-
LOWED BY LAW, THE FOREGOING
WARRANTIES AND REMEDIES ARE
EXCLUSIVE AND ARE IN LIEU OF
ALL OTHER WARRANTIES, TERMS,
OR CONDITIONS, EXPRESS OR IM-
PLIED, EITHER IN FACT OR BY OP-
ERATION OF LAW, STATUTORY OR
Service.Agreements
Please contact your Polycom Authorized
Reseller for information about service
agreements applicable to your product.
Limitations.of.Liability
LIMITATION OF LIABILITY. TO THE
FULL EXTENT ALLOWED BY LAW,
POLYCOM EXCLUDES FOR ITSELF
AND ITS SUPPLIERS ANY LIABILITY,
WHETHER BASED IN CONTRACT OR
TORT (INCLUDING NEGLIGENCE),
FOR INCIDENTAL, CONSEQUEN-
TIAL, INDIRECT, SPECIAL, OR
PUNITIVE DAMAGES OF ANY KIND,
OR FOR LOSS OF REVENUE OR
PROFITS, LOSS OF BUSINESS, LOSS
OF INFORMATION OR DATA, OR
OTHER FINANCIAL LOSS ARISING
OUT OF OR IN CONNECTION WITH
THE SALE, INSTALLATION, MAIN-
TENANCE, USE, PERFORMANCE,
FAILURE, OR INTERRUPTION OF
ITS PRODUCTS, EVEN IF POLYCOM
OR ITS AUTHORIZED RESELLER
HAS BEEN ADVISED OF THE POS-
SIBILITY OF SUCH DAMAGES, AND
LIMITS ITS LIABILITY TO REPAIR,
REPLACEMENT, OR REFUND OF THE
PURCHASE PRICE PAID, AT POLY-
COM’S OPTION. THIS DISCLAIMER
OF LIABILITY FOR DAMAGES WILL
NOT BE AFFECTED IF ANY REMEDY
PROVIDED HEREIN SHALL FAIL OF
ITS ESSENTIAL PURPOSE.
Disclaimer
Some countries, states, or provinces do
not allow the exclusion or limitation of
implied warranties or the limitation of
incidental or consequential damages for
certain products supplied to consumers,
or the limitation of liability for personal
injury, so the above limitations and exclu-
sions may be limited in their application to
you. When the implied warranties are not
allowed to be excluded in their entirety,
they will be limited to the duration of the
applicable written warranty. This warranty
gives you specific legal rights which may
vary depending on local law.
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Governing.Law
This Limited Warranty and Limitation of
Liability shall be governed by the laws of
the State of California, U.S.A., and by the
laws of the United States, excluding their
conflicts of laws principles. The United
Nations Convention on Contracts for the
International Sale of Goods is hereby
excluded in its entirety from application to
this Limited Warranty and Limitation of
Liability.
be copied, reproduced, or transmitted in
any form or by any means, or translated
into another language or format, in whole
or part, without written consent from
Polycom, Inc.
Do not remove (or allow anybody else to
remove) any product identification, copy-
right or other notices.
Polycom, the Polycom logo design, and
SoundPoint are trademarks of Polycom,
Inc. in the U.S. and various other coun-
tries.
All rights reserved under International and
Pan-American Copyright Conventions.
No part of the contents of this manual may
Copyright.Notice
Portions of the software contained in this
product are Copyright (c) 1998, 1999,
2000 Thai Open Source Software Center
Ltd. and Clark Cooper.
THE SOFTWARE IS PROVIDED “AS
IS”, WITHOUT WARRANTY OF
ANY KIND, EXPRESS OR IMPLIED,
INCLUDING BUT NOT LIMITED TO
THE WARRANTIES OF MERCHANT-
ABILITY, FITNESS FOR A PARTICU-
LAR PURPOSE AND NONINFRINGE-
MENT. IN NO EVENT SHALL THE
AUTHORS OR COPYRIGHT HOLD-
ERS BE LIABLE FOR ANY CLAIM,
DAMAGES OR OTHER LIABILITY,
WHETHER IN AN ACTION OF CON-
TRACT, TORT OR OTHERWISE, ARIS-
ING FROM, OUT OF OR IN CONNEC-
TION WITH THE SOFTWARE OR THE
USE OR OTHER DEALINGS IN THE
SOFTWARE.
Permission is hereby granted, free of
charge, to any person obtaining a copy of
this software and associated documenta-
tion files (the “Software”), to deal in
the Software without restriction, includ-
ing without limitation the rights to use,
copy, modify, merge, publish, distribute,
sublicense, and/or sell copies of the Soft-
ware, and to permit persons to whom the
Software is furnished to do so, subject to
the following conditions:
The above copyright notice and this
permission notice shall be included in
all copies or substantial portions of the
Software.
ꢂꢄ
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Polycom, Inc.
4750 Willow Road
Pleasanton, CA 94588-2708 USA
©2007 Polycom, Inc. All Rights Reserved. Polycom®, SoundPoint®, and the Polycom logo design
are registered trademarks of Polycom, Inc. in the U.S. and various countries. All other trademarks
are the property of their respective companies.
1725-11621-001 Rev. E
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