Polycom Telephone 4000 SIP 22 User Manual

User Guide  
SoundStation® IP 4000 SIP 2.2  
July, 2007  
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Optional.Features...................................... 12  
Text Messaging....................................................................12  
Presence / Status / Buddy Lists...........................................13  
Troubleshooting......................................... 15  
Safety.and.Compliance................................ 16  
Part 15 Rules.......................................................................16  
Class B Digital Device or Peripheral....................................16  
Modifications........................................................................17  
Installation Instructions ........................................................17  
Plug Acts as Disconnect Device ..........................................17  
Industry Canada (IC) ...........................................................17  
CE Mark...............................................................................17  
VCCI ....................................................................................17  
RRL......................................................................................17  
Polycom.Limited.Warranty.  
and.Limitation.Liability............................... 18  
Exclusions................................................. 18  
Warranty.Exclusive..................................... 18  
Service.Agreements.................................... 19  
Limitations.of.Liability................................ 19  
Disclaimer................................................. 19  
Governing.Law.......................................... 19  
Copyright.Notice........................................ 20  
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Introduction  
Thank you for choosing the SoundStation® with your system administrator that your  
IP 4000 SIP. This conference phone  
provides multi-person audio conferencing  
capabilities for small to medium  
network is prepared for configuring your  
SoundStation® IP 4000 SIP phone. As  
well, be sure to read the Parts List and  
the Safety and Compliance section in  
this guide before you set up and use the  
SoundStation® IP 4000 SIP phone.  
conference rooms within a Session  
Initiation Protocol (SIP) internet protocol  
telephony system. In this User Guide you  
will find everything you need to quickly  
use your new phone. Be sure to verify  
Parts.List  
The following items are included in your  
SoundStation® IP 4000 SIP package.  
Check this list before installation to ensure  
that you have received each item. If you  
are missing any items, please contact your  
SoundStation® IP 4000 SIP reseller.  
Polycom SoundStation® IP 4000 SIP  
Network Cable  
Power Interface Module  
Power Cord  
External Microphones  
(optional)  
Quick Start Guide  
Console Cable  
Power Adapter  
1
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Installing.SoundStation®.IP.4000.SIP  
This section provides basic installa-  
tion instructions and information for  
obtaining the best performance with the  
SoundStation® IP 4000 SIP phone. If you  
require additional information or assis-  
tance with your new phone, please contact  
your system administrator.  
The SoundStation® IP 4000 SIP User  
Guide includes regulatory compliance  
information that your system administra-  
tor should review and can also be found at  
Connecting Network and Power Source  
AC Power Option  
Power cable  
Power interface module  
Power adapter  
Console cable  
Network cable  
External  
microphones  
(optional)  
2
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Features  
LED Indicators  
The LEDs located on the top of your SoundStation®  
IP 4000 indicate the current status of the phone.  
Green - Your call is in progress.  
Flashing green - A call is incoming.  
Blinking green - Your call is held by the far end.  
Red - Your call is muted.  
Blinking red - You have placed the call on hold.  
Keys  
Scroll  
Navigate up or down  
through displayed lists.  
Menu  
Displays a menu of settings and options.  
Exit  
Exits from current screen  
to previous menu.  
Select  
Choose a menu item.  
Soft Keys  
The screen will display labels  
for these keys to identify their  
context-sensitive functions.  
Volume  
Use these to adjust ringer  
and audio volume.  
Phone  
Originates and ends calls, answers  
incoming calls.  
Mute  
Toggle microphone on or  
off during a conversation.  
Redial  
Dials last dialed party.  
Dial Pad  
These 12 keys provide the 10 digits, the 26  
alphabetical characters and special characters avail-  
able in context-sensitive applications.  
3
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Using.SoundStation®.IP.4000.SIP  
Placing a Call  
1. To obtain dial tone, press the  
key or the New Call soft key.  
2. Dial the desired number.  
Users also have the option to dial directly  
from the dial pad without first getting dial  
tone. Simply enter the number then press  
the  
key or press the Dial soft key.  
In all cases, the active call will appear on the  
display showing call duration and destina-  
tion.  
To obtain the IP address of your phone, press  
followed by Status, Platform and Phone. The IP  
address is listed together with other phone information.  
Answering a Call  
Press the  
key or the Answer soft key.  
The three LEDs will blink green when the  
phone rings.  
Incoming calls may be ignored  
by pressing the Reject soft key.  
4
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Call Hold and Resume  
During a call, press the Hold soft key. The  
call will be placed on hold and this will be  
indicated on the display. The three LEDs  
will blink red to indicate that a call is on  
hold. Press the Resume soft key to retrieve  
the call.  
Multiple Calls on Hold  
If multiple calls are on hold, use the arrow  
keys to switch between the calls then press  
the Resume soft key to retrieve the desired  
call. If more than one call is on hold, an  
indication will appear on the display, for  
example “2/3” shows that this is the second  
call out of three calls.  
Microphone Mute  
During a call, press  
. The three LEDs  
You can still hear all other parties while  
Mute is enabled.  
on the phone glow red to indicate that the  
other party (parties) cannot hear you.  
To turn off Microphone Mute, press  
again.  
If you are using external microphones,  
press the  
key on the phone or the  
microphones.  
General Key Use  
To navigate through menus and to enter data,  
these are useful tips:  
1. Use  
keys to scroll through lists. In some  
lists the and keys can  
be used as “Page Up” and “Page  
Down”.  
2. Many soft keys can only be ac-  
cessed by pressing the More soft key.  
or the Next and Prev soft  
press the number keys one or more  
times. For example, for ‘Apress  
‘2’ and for ‘C’ press ‘222’. When  
in text entry mode the display title  
will show whether keys will gener-  
ate numbers (1), upper-case (A) or  
lower-case (a) characters and the  
1/A/a soft key can change this.  
3. Press  
to exit from any menu.  
4. To enter text using the dial pad,  
5
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Local Conferencing  
You can create a conference with two other  
parties using the phone’s local conferencing  
feature.  
Ending the call on the conference  
originator’s phone will not end the  
conference, the other two parties can  
continue to talk  
1. Place a call to the first party.  
2. Press the Confrnc soft key to create  
a new call (the active call is placed  
on hold).  
3. Dial the phone number of the  
second party or use the arrow keys  
to access speed dial numbers or the  
missed call list, or use the Features  
menu to access placed and received  
call lists. From one of these lists  
press the Dial soft key.  
4. When the second party answers,  
press the Confrnc soft key again to  
join all parties in the conference,  
or press the Split soft key to put  
the first call on hold and keep the  
second call as the active call.  
A conference may be created at any time  
between an active call and a call which is  
on hold by pressing the Join soft key.  
Splitting a Conference  
When a conference has been estab-  
lished, a Split soft key is available.  
Pressing this key will split the confer-  
ence into two calls on hold.  
Transferring a Call  
1. During a call, press the Trnsfer soft  
key (the active call is placed on  
hold).  
This can be done as soon as the  
ringback sound is heard or you can  
wait until the third party answers  
and talk to them before completing  
the transfer. Press the Split soft key  
to put the first call on hold and keep  
the second call as the active call.  
2. Dial the number to which you want  
to transfer the call or use the arrow  
keys to access speed dial numbers  
or the missed call list, or use the  
Features menu to access placed and  
received call lists. From one of  
these lists press the Dial soft key.  
3. Press the Trnsfer soft key again or  
hang up to complete the transfer.  
Transfer may be cancelled during estab-  
lishment by pressing the Cancel soft key.  
The original call is resumed.  
A blind transfer (without consultation)  
can also be supported by pressing the  
Blind soft key.  
Call Timer  
Call progress on an active call is monitored  
through a local call timer. This is visible  
within the active call window on the display.  
6
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Ending a Call  
Press the  
key or the End Call soft key.  
Redial  
To redial another previously dialed  
Press  
to place a call to the last  
number, press the  
key, and select  
dialed number.  
Features, Call Lists, Placed Calls. You  
will see a list of previously placed calls.  
Choose the number you wish to redial and  
press Dial.  
Call Forwarding  
Calls may be forwarded to another exten-  
sion as follows:  
To turn call forwarding off:  
1. Press the Forward soft key from the  
phone’s idle display or press  
and select Features and Forward...  
at any time.  
1. Press the Forward soft key from the  
phone’s idle display or press  
and select Features and Forward...  
at any time.  
2. Press the Disable soft key.  
2. Enter a number or URL to forward  
all future calls to.  
3. Press the Enable soft key to confirm  
Call Forwarding.  
Idle display returns and the line indicator  
now displays the regular icon.  
Call Forwarding is not available on  
Shared Lines.  
Idle display returns with a moving arrow  
on the line label to confirm Call Forward-  
ing enabled.  
Volume Adjustment  
Press the volume keys to adjust speaker  
volume during a call. Pressing these keys in  
the idle state adjusts the ringer volume.  
Do Not Disturb  
To prevent the phone from ringing on  
incoming calls, activate the Do Not  
A flashing icon and text on the display  
indicates that Do Not Disturb is on.  
Disturb feature by pressing the  
key,  
Calls received while Do Not Disturb is  
enabled are logged in the Missed Call list.  
Features, and use the  
key to toggle  
Do Not Disturb on and off.  
7
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Time and Date  
Time and Date is clearly displayed on the  
SoundStation® IP 4000 SIP phone. If the  
phone cannot obtain a time and date from  
the server, the display will flash. Contact  
your system administrator if either time or  
date is incorrect. Users have control over  
the format of the display. Select options  
which are right for you as follows:  
1. Press  
.
2. Select Settings followed by Basic,  
Preferences, Time & Date.  
3. Select from Clock Date, Clock Time,  
Clock Order, or Enable/Disable.  
4. Scroll through the options via the up  
and down arrow keys.  
5. Press the  
key to confirm and  
to return to the idle display.  
Display Contrast  
To adjust the contrast on the display to a comfortable level:  
1. Press  
. Select Settings fol-  
3. Press the Ok soft key to accept  
lowed by Basic, Contrast.  
changes.  
2. Press the Up or Down soft keys  
(or volume keys) to increase or  
decrease the display contrast.  
4. Press the  
idle display.  
key to return to the  
Ring Type  
Many ring types are available for users to choose  
from. To change the incoming ring to a desired  
sound:  
3. Press the  
4. Press  
key to change to  
the selected ring type.  
1. Press  
. Select Settings fol-  
lowed by Basic, Ring Type.  
or the Exit soft key to  
2. Using the arrow keys, highlight the  
desired ring type. Press the Play  
soft key to hear the selected ring  
type.  
return to the idle display.  
See also Distinctive Ringing / Call  
Treatment.  
When your SoundPoint IP 4000 phone is configured for silent ring, press the  
ringing Line key or the Answer soft key and you will answer the call. If your  
handset is off hook, the call is routed to the handset. If your handset is on  
hook, the call is routed to the speaker.  
8
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Call Lists  
A local list of calls missed, received, and placed  
is maintained by the phone.  
Choose:  
1. Edit to amend the dial string if  
necessary.  
2. Dial to return the call.  
3. Info to view information about  
the call.  
Press  
. Select Features followed by Call  
Lists, and Missed, Received, or Placed Calls as  
desired. Call information will be displayed.  
4. Save to store the contact to the  
Contact Directory.  
To quickly view the Missed Calls list  
5. Clear to delete the call from list.  
from the idle display, press  
.
Press the  
key to return to  
the idle display.  
Contact Directory  
In addition to a directory of missed, placed, or  
received calls, the phone can store a local direc-  
tory of contacts. Users can add, delete, edit, dial,  
or search for any contact in this list through just a  
few key strokes.  
To add or edit a contact:  
4. Enter the Contact number. This  
is a required field and it must be  
unique (not already in the direc-  
tory).  
5. Speed Dial Index, Ring Type and  
Divert Contact may be left blank.  
1. Press  
, select Features and  
Contact Directory.  
2. Press More and then Add to enter  
another contact into the phone’s  
database, or press Edit to edit an  
existing entry.  
3. To move between fields when edit-  
ing, use the Next or Prev soft keys.  
Enter first and/or last name from  
the keypad. Press the 1/A/a soft  
key to select between numeric and  
upper/lower case alphanumeric  
modes.  
6. Use  
or the Change soft key  
to switch between Enabled and  
Disabled settings for the last four  
fields.  
7. Press Save to confirm or Cancel to  
abandon the changes then press  
the  
key to return to the idle  
display.  
Contacts can be easily added from Call Lists.  
See Call Lists for more information.  
To search for a particular contact:  
1. Press Search from the Contact  
Directory menu.  
2. Using the dial pad, enter the first  
few characters for First or Last  
names.  
3. Press Search to search for contacts.  
4. Successful matches can be dialed  
from the resulting screen.  
9
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Speed Dial  
Pre-assigned numbers can be associated  
with speed dial entries for rapid automated  
dialing. Speed dial entries can be viewed  
from the idle display by pressing  
.
To assign John to a Speed Dial entry:  
1. Press , select Features, Con-  
tact Directory.  
3. Enter Speed Dial Index as “1”.  
This assigns John to the first speed  
dial entry.  
2. Press the Add soft key to enter  
John’s contact details (see Contact  
Directory) or highlight John’s ex-  
isting directory entry and press Edit.  
4. Press Save to confirm or  
to  
abandon the change then press  
to return to the idle display.  
To remove a Speed Dial entry:  
3. Delete the Speed Dial Index num-  
1. Press  
, select Features, Con-  
ber using the  
Delete soft keys.  
4. Press Save and  
the idle display.  
and then the  
tact Directory.  
2. Scroll to the desired entry and press  
to return to  
Edit.  
Multiple Call Appearances  
The phone can be configured to have one  
or more call appearances. More than one  
call appearance is useful if there is an ac-  
tive call and an incoming call arrives.  
To answer the incoming call, put the  
original call on Hold or press  
access the call.  
to  
If more than one call appearance is in  
use, the total number will be indicated  
by a counter at the top right corner of the  
display. For example, “2/3” indicates that  
the displayed call is the second one out of  
a total of three.  
To answer the second call, put the active  
call on hold or press the down arrow key,  
and then you have the option to:  
1. Answer this incoming call.  
2. Reject the second incoming call.  
3. Forward the incoming call to an-  
other extension.  
A user can also place another call on the  
same line. Press Hold during the first call  
and press NewCall to obtain dial tone for a  
second call.  
10  
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Shared Lines  
The phone supports shared lines*. A  
shared line is indicated by a different line  
icon which is half black and half grey. If  
two phones share a line, an incoming call  
to that number will cause both phones to  
ring. The call can be answered on either  
phone but not both.  
Calls on shared lines can be transferred,  
put on hold, or can be used to originate a  
conference.  
*Shared lines are an optional feature con-  
figured on the server and may not be sup-  
ported on your particular system. Contact  
your system administrator to find out.  
The shared line icon changes to a moving  
icon when the line is in use remotely.  
Voice Mail  
Voice mail may be indicated by visual  
notification on the display and the three  
LEDs flashing red.  
A stutter dial tone in place of normal dial  
tone is used to indicate that one or more  
voice messages are waiting at the message  
center.  
To listen to voice messages:  
OR  
1. Press  
and select Features  
and Messages*,†  
.
Press Clear to turn off the flashing  
LEDs without listening to mes-  
sages.  
2. Display indicates number of  
messages and their importance.  
Press Connect to initiate Voice Mail  
retrieval from the Message Center,  
3. Follow voice prompts to listen to  
messages.  
*Voice Mail is an optional feature config-  
ured on the server and may not be sup-  
ported on your particular system. Contact  
your system administrator to find out.  
Screen options may vary with server-  
based application.  
Voice Mail can be accessed with a  
single key press. Contact your system  
Distinctive Ringing / Call Treatment  
This feature is local to the  
phone, and may be over-  
ridden by server settings.  
Contact your system  
administrator for more  
details.  
Users can set distinctive incoming ringing tones  
for contacts in their local directory. This allows  
identification of a contact by a specific ring tone.  
To set a distinctive ring for a local contact:  
(press  
then the Delete soft key  
1. Press  
, select Features and  
to remove an existing value).  
5. Press the Save soft key or  
abandon the change.  
Contact Directory.  
to  
2. Using the arrow keys, scroll  
through the directory to choose a  
contact.  
3. Press Edit and scroll down using the  
Next soft key to Ring Type.  
4. Enter a number corresponding  
to one of the ring types available  
Incoming calls from this contact will now  
have the distinctive ringing pattern ap-  
plied. See Ring Type in this guide for  
further details.  
11  
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Multilingual Support (Localization)  
Many languages are supported by the phone. To  
change language:  
3. The display will change to the  
language of your choice.  
4. Exit to the idle display by pressing  
.
1. Press  
and select Settings,  
Basic, Preferences, Language.  
2. Scroll through the list of available  
languages and press the  
key when the desired language is  
highlighted.  
Phone Reboot  
Periodically, the phone may require a user  
restart. Reasons for this include accepting a  
new configuration or new software.  
In the case of problems, it may be  
possible to restore normal operation  
of your phone without rebooting.  
Contact your system administra-  
tor before attempting to reboot the  
phone.  
To restart the phone:  
Press  
, Settings, Advanced, Re-  
start Phone, Yes (the user password  
is required to access this menu).  
The reboot process will begin and is com-  
plete when the idle display is shown.  
Optional.Features  
Text Messaging  
Users can send and receive text messages on  
the phone. SIP Instant (Text) Messaging is  
supported in real-time. Received messages  
may be indicated by visual notification on  
the display and the three LEDs flashing red.  
To read text messages:  
1. Press  
Messages  
OR  
and select Instant  
2. Messages appear first to last in sent  
order.  
3. Press the Next or Prev soft keys to  
cycle through messages in order.  
4. Press the More soft key to access  
the Delete, Reply, and New options.  
Press the InstMsg soft key to read a  
message just received.  
12  
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To send a text message:  
1. Press and select Features,  
Messages, Instant Messages.  
4. Press the Select soft key to choose  
from various pre-scripted short  
messages.  
2. Press the New soft key.  
3. Enter the desired extension or SIP  
URL. Press the 1/A/a soft key  
to alternate between numeric and  
upper/lower case alphanumeric  
modes.  
OR  
Press Edit to compose a custom  
message. Use dial pad keys to  
cycle through the character set.  
Use keys 1, *, 0, and # to select  
special characters.  
5. Press Send when finished.  
Presence / Status / Buddy Lists  
The phone combines interactive message  
services and status monitoring to comple-  
ment a traditional messaging application  
such as email.  
Each phone can “watch” the status of up  
to eight other phones. These other phones  
form the “Buddy List”. The status of bud-  
dies is displayed and updated in real time.  
Each phone can also be “watched” by up  
to eight other phones.  
Live interaction within a pool of phones is  
possible by monitoring the “presence” of  
the parties involved.  
To add or delete a contact from your buddy list, or block a contact:  
1. Press  
, select Features, Con-  
The figures show a typical Buddy Status  
screen display of monitored phones and  
a My Status display.  
tact Directory.  
2. Using the arrow keys, scroll through  
the directory to choose a contact.  
3. Press Edit and scroll down using the  
Next soft key to the Watch Buddy or  
Block Buddy fields.  
4. Use the arrow keys to switch be-  
tween Enabled or Disabled status.  
5. Press the Save soft key or  
to  
abandon the change.  
13  
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To view and change Presence settings:  
Menu  
1. Press  
and select Features  
and Presence.  
2. Choose My Status to change your  
own status.  
3. Choose Buddy Status to monitor  
the status of the contacts within  
your buddy list.  
4. Choose Privacy List to see which  
phones are allowed to “watch”  
your phone abd which phones are  
blocked from “watching” your  
phone.  
Your phone can be configured to work with Microsoft® Office Live Communications  
Server and communicate with others using Microsoft® Office Communicator and  
Windows Messenger. Contact your system administrator to find out.  
To add a contact in the buddy list:  
1. Press the Buddies soft key on the  
5. Press Submit.  
idle display to get to the Buddy  
If the buddy is added successfully, you  
are able to scroll to it on the Buddy Status  
screen.  
Menu  
Status screen or press  
and select Features, Presence,  
Buddy Status.  
2. Press More.  
3. Press Add.  
Any contacts added through the buddy list  
will appear in as a contact in Microsoft  
®
4. Enter the number of the buddy, for  
Office Communicator and Windows  
Messenger.  
example, 7778.  
14  
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Troubleshooting  
No Dial-Tone  
Verify power is correctly applied to the SoundStation® IP 4000 SIP phone:  
Check that the display is illuminated.  
Make sure that the network cable is  
inserted properly on the bottom of  
the phone (try unplugging and re-  
inserting the cable).  
No Display, Incorrect Display or Bad Contrast  
Verify power is correctly applied to the SoundStation® IP 4000 SIP phone:  
As “No Dial-Tone” above.  
Verify contrast adjustment:  
Follow the instructions in this User  
Reboot the phone to obtain a  
Guide to adjust the contrast to a  
darker level.  
default level of contrast (follow the  
instructions in this User Guide).  
No Ringing  
Verify incoming ring setting and volume  
level:  
Verify successful outbound or inbound  
calling:  
Adjust the ringing level from the  
front panel using the volume up/  
down keys.  
Check that the Ring Type selected  
in the Settings menu is not the  
Silent Ring.  
Place a call to the phone under in-  
vestigation. Check that the display  
indicates incoming call informa-  
tion.  
Press the  
key. Ensure dial  
tone is present and place a call  
to another extension or number.  
Check that the display changes in  
response.  
Verify successful outbound or inbound  
calling:  
As “No Display” above.  
15  
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No Response from Feature Key Presses  
Verify phone is in active state:  
Make a call to the phone to check  
for inbound call display and ring-  
ing as normal. If successful, try to  
press feature keys within the call to  
access Directory or Buddy Status  
for example.  
Press  
followed by Status  
and Lines to confirm line is actively  
registered to the server.  
Reboot the phone to attempt re-  
registration to the server.  
Display shows “Network Link is Down”  
Verify LAN cable is properly connected:  
Check termination at the switch or  
hub (furthest end of the cable from  
the phone).  
Check that the switch or hub is  
operational (flashing link/status  
lights) or contact your system  
administrator.  
Press  
followed by Status,  
Network, and Ethernet. Scroll  
down to verify LAN port is Active.  
Reboot the phone to attempt re-  
registration with the server.  
Safety.and.Compliance  
Part 15 Rules  
This device is compliant with Part 15 of  
the FCC Rules. Operation is subject to the  
following two conditions:  
2. This device must accept any inter-  
ferences received, including inter-  
ference that may cause undesired  
operation.  
1. This device may not cause harmful  
interference, and  
Class B Digital Device or Peripheral  
Note: This equipment is tested and com-  
plies with the limits for a Class B digital  
device, pursuant to Part 15 of the FCC  
Rules. These limits are designed to pro-  
vide reasonable protection against harmful  
interference in a residential installation.  
This equipment generates, uses, and can  
radiate radio frequency energy and, if not  
installed and used in accordance with the  
instructions, may cause harmful interfer-  
ence to radio communications. However,  
there is no guarantee that interference will  
not occur in a particular installation. If  
this equipment does cause harmful inter-  
ference to radio or television reception,  
which can be determined by turning the  
equipment off and on, the user is encour-  
aged to try to correct the interference by  
one or more of the following measures:  
1. Reorient or relocate the receiving  
antenna.  
2. Increase the separation between the  
equipment and receiver.  
3. Connect the equipment into an out-  
let on a circuit different from that  
to which the receiver is connected.  
4. Consult the dealer or an experience  
radio/TV technician for help.  
16  
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Modifications  
In accordance with Part 15 of the FCC  
Rules, the user is cautioned that any  
changes or modifications not expressly  
approved by Polycom, Inc. could void the  
user’s authority to operate the equipment.  
Installation Instructions  
Installation must be performed in ac-  
cordance with all relevant national wiring  
rules.  
L’Installation doit être exécutée confor-  
mément à tous les règlements nationaux  
applicable au filage électrique.  
Plugs Acts as Disconnect Device  
The socket outlet to which this apparatus  
is connected must be installed near the  
equipment and must always be readily  
accessible.  
La prise électrique à laquelle l’appareil  
est branché doit être installée près de  
l’équipement et doit toujours être facile-  
ment accessible.  
Industry Canada (IC)  
This Class [B] digital apparatus complies  
with Canadian ICES-003.  
Cet appareil numérique de la classe [B]  
est conforme à la norme NMB-003 du  
Canada.  
CE Mark  
This SoundStation® IP 4000 SIP is marked  
with the CE mark. This mark indicates  
compliance with EEC directories 89/336/  
EEC and 73/23/EEC.  
A full copy of the Declaration of Confor-  
mity can be obtained from Polycom Ltd.,  
270 Bath Road, Slough, Berkshire, SL1  
4DX, UK.  
VCCI  
RRL  
G
G
G
G
Serial Number  
17  
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Polycom.Limited.Warranty.  
and.Limitation.Liability  
LIMITED WARRANTY. Polycom war-  
Polycom is expected to warrant any  
rants to the end user (“Customer”) that this replaced or repaired product or part for  
product is expected to be free from defects  
in workmanship and materials, under  
normal use and service, for one year from  
the date of purchase from Polycom or its  
authorized reseller.  
ninety (90) days from shipment, or the  
remainder of the initial warranty period,  
whichever is longer.  
Products returned to Polycom must be  
sent prepaid and packaged appropriately  
for safe shipment, and it is recommended  
that they be insured or sent by a method  
that provides for tracking of the package.  
Responsibility for loss or damage does not  
transfer to Polycom until the returned item  
is received by Polycom. The repaired or  
replaced item will be shipped to Customer,  
at Polycom’s expense, not later than thirty  
(30) days after Polycom receives the  
defective product, and Polycom will retain  
risk of loss or damage until the item is  
delivered to Customer.  
Polycom’s sole obligation under this ex-  
press warranty is at Polycom’s option and  
expense, to repair the defective product  
or part, deliver to Customer an equivalent  
product or part to replace the defective  
item, or if neither of the two foregoing  
options are reasonably available, Polycom  
may, on its sole discretion, refund to  
Customer the purchase price paid for  
the defective product. All products that  
are replaced will become the property of  
Polycom. Replacement products or parts  
may be new or reconditioned.  
Exclusions  
Polycom will not be liable under this  
limited warranty if its testing and exami-  
nation disclose that the alleged defect or  
malfunction in the product does not exist  
or results from:  
Unauthorized use of common carrier  
communication services accessed  
through the product.  
Abuse, misuse, negligent acts or omis-  
sions of Customer and persons under  
Customer’s control; or  
Acts of third parties, acts of God, ac-  
cident, fire, lightening, power surges or  
outages, or other hazards.  
Failure to follow Polycom’s installa-  
tion, operation, or maintenance instruc-  
tions.  
Unauthorized product modification or  
alteration.  
Warranty.Exclusive  
IF A POLYCOM PRODUCT DOES NOT  
OPERATE AS WARRANTED ABOVE,  
CUSTOMER’S SOLE REMEDY FOR  
BREACH OF THAT WARRANTY  
SHALL BE REPAIR, REPLACEMENT,  
OR REFUND OF THE PURCHASE  
PRICE PAID, AT POLYCOM’S OPTION.  
TO THE FULL EXTENT ALLOWED BY  
AND REMEDIES ARE EXCLUSIVE  
AND ARE IN LIEU OF ALL OTHER  
WARRANTIES, TERMS, OR CONDI-  
TIONS, EXPRESS OR IMPLIED, EI-  
THER IN FACT OR BY OPERATION OF  
LAW, STATUTORY OR OTHERWISE,  
INCLUDING WARRANTIES, TERMS,  
OR CONDITIONS OF MERCHANT-  
LAW, THE FOREGOING WARRANTIES ABILITY, FITNESS FOR A PARTICU-  
18  
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LAR PURPOSE, SATISFACTORY  
QUALITY, CORRESPONDENCE WITH  
DESCRIPTION, AND NON-INFRINGE-  
MENT, ALL OF WHICH ARE EX-  
PRESSLY DISCLAIMED. POLYCOM  
NEITHER ASSUMES NOR AUTHO-  
RIZES ANY OTHER PERSON TO AS-  
SUME FOR IT ANY OTHER LIABILITY  
IN CONNECTION WITH THE SALE,  
INSTALLATION, MAINTENANCE OR  
USE OF ITS PRODUCTS.  
Service.Agreements  
Please contact your Polycom Authorized  
Reseller for information about service  
agreements applicable to your product.  
Limitations.of.Liability  
LIMITATION OF LIABILITY. TO THE  
FULL EXTENT ALLOWED BY LAW,  
POLYCOM EXCLUDES FOR ITSELF  
AND ITS SUPPLIERS ANY LIABILITY,  
WHETHER BASED IN CONTRACT OR  
TORT (INCLUDING NEGLIGENCE),  
FOR INCIDENTAL, CONSEQUEN-  
TIAL, INDIRECT, SPECIAL, OR  
PUNITIVE DAMAGES OF ANY KIND,  
OR FOR LOSS OF REVENUE OR  
PROFITS, LOSS OF BUSINESS, LOSS  
OF INFORMATION OR DATA, OR  
OTHER FINANCIAL LOSS ARISING  
OUT OF OR IN CONNECTION WITH  
THE SALE, INSTALLATION, MAIN-  
TENANCE, USE, PERFORMANCE,  
FAILURE, OR INTERRUPTION OF  
ITS PRODUCTS, EVEN IF POLYCOM  
OR ITS AUTHORIZED RESELLER  
HAS BEEN ADVISED OF THE POS-  
SIBILITY OF SUCH DAMAGES, AND  
LIMITS ITS LIABILITY TO REPAIR,  
REPLACEMENT, OR REFUND OF THE  
PURCHASE PRICE PAID, AT POLY-  
COM’S OPTION. THIS DISCLAIMER  
OF LIABILITY FOR DAMAGES WILL  
NOT BE AFFECTED IF ANY REMEDY  
PROVIDED HEREIN SHALL FAIL OF  
ITS ESSENTIAL PURPOSE.  
Disclaimer  
Some countries, states, or provinces do  
not allow the exclusion or limitation of  
implied warranties or the limitation of  
incidental or consequential damages for  
certain products supplied to consumers,  
or the limitation of liability for personal  
injury, so the above limitations and exclu-  
sions may be limited in their application to  
you. When the implied warranties are not  
allowed to be excluded in their entirety,  
they will be limited to the duration of the  
applicable written warranty. This warranty  
gives you specific legal rights which may  
vary depending on local law.  
Governing.Law  
This Limited Warranty and Limitation of  
Liability shall be governed by the laws of  
the State of California, U.S.A., and by the  
laws of the United States, excluding their  
conflicts of laws principles. The United  
Nations Convention on Contracts for the  
International Sale of Goods is hereby  
excluded in its entirety from application to  
this Limited Warranty and Limitation of  
Liability.  
All rights reserved under International and  
Pan-American Copyright Conventions.  
19  
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No part of the contents of this manual may  
be copied, reproduced, or transmitted in  
any form or by any means, or translated  
into another language or format, in whole  
or part, without written consent from  
Polycom, Inc.  
remove) any product identification, copy-  
right or other notices.  
Polycom, the Polycom logo design, and  
SoundStation are trademarks of Polycom,  
Inc. in the U.S. and various other coun-  
tries.  
Do not remove (or allow anybody else to  
Copyright.Notice  
Portions of the software contained in this  
product are Copyright (c) 1998, 1999,  
2000 Thai Open Source Software Center  
Ltd. and Clark Cooper.  
THE SOFTWARE IS PROVIDED “AS  
IS”, WITHOUT WARRANTY OF ANY  
KIND, EXPRESS OR IMPLIED, IN-  
CLUDING BUT NOT LIMITED TO THE  
WARRANTIES OF MERCHANTABIL-  
ITY, FITNESS FOR A PARTICULAR  
PURPOSE AND NONINFRINGEMENT.  
IN NO EVENT SHALL THE AUTHORS  
OR COPYRIGHT HOLDERS BE LI-  
ABLE FOR ANY CLAIM, DAMAGES  
OR OTHER LIABILITY, WHETHER IN  
AN ACTION OF CONTRACT, TORT OR  
OTHERWISE, ARISING FROM, OUT  
OF OR IN CONNECTION WITH THE  
SOFTWARE OR THE USE OR OTHER  
DEALINGS IN THE SOFTWARE.  
Permission is hereby granted, free of  
charge, to any person obtaining a copy of  
this software and associated documenta-  
tion files (the “Software”), to deal in the  
Software without restriction, including  
without limitation the rights to use, copy,  
modify, merge, publish, distribute, subli-  
cense, and/or sell copies of the Software,  
and to permit persons to whom the Soft-  
ware is furnished to do so, subject to the  
following conditions:  
The above copyright notice and this per-  
mission notice shall be included in all cop-  
ies or substantial portions of the Software.  
20  
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Polycom, Inc.  
4750 Willow Road  
Pleasanton, CA 94588-2708 USA  
©2007 Polycom, Inc. All rights reserved. Polycom, the Polycom logo design, and SoundStation are  
registered trademarks and the industrial design of SoundStation are trademarks of Polycom, Inc. in  
the U.S. and various countries. All other trademarks are the property of their respective companies.  
Specifications are subject to change without notice.  
1725-06645-001 Rev. E  
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