Polycom Server DOC2558A User Manual

Polycom® RMX® 2000  
System  
Hardware Guide  
Version 7.0 | August 2010 | DOC2558A  
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Regulatory Notices  
United States Federal Communication  
CE Mark R&TTE Directive  
Commission (FCC)  
Part 15: Class A Statement. This equipment has  
been tested and found to comply with the limits for a  
Class A digital device, pursuant to Part 15 of the FCC  
Rules. Test limits are designed to provide reasonable  
protection against harmful interference when the  
equipment is operated in a commercial environment.  
This equipment generates, uses and can radiate  
radio-frequency energy and, if not installed and used  
in accordance with the instruction manuals, may  
cause harmful interference to radio communications.  
Operation of this equipment in a residential area is  
likely to cause harmful interference, in which case the  
user will be required to correct the interference at his  
or her own expense.  
Polycom Inc., declares that the Polycom RMX™  
2000 is in conformity with the following relevant  
harmonized standards:  
EN 60950-1:2001  
EN 55022: 1998+A1:2000+A2:2003 class A  
EN 300 386 V1.3.3: 2005  
Following the provisions of the Council Directive  
1999/CE on radio and telecommunication terminal  
equipment and the recognition of its conformity.  
Canadian Department of Communications  
This Class [A] digital apparatus complies with  
Canadian ICES-003.  
Part 68: Network Registration Number. This  
equipment is registered with the FCC in accordance  
with Part 68 of the FCC Rules. This equipment is  
identified by the FCC registration number.  
Notice: The Industry Canada label identifies certified  
equipment. This certification means that the  
equipment meets telecommunication network  
protective, operational and safety requirements as  
prescribed in the appropriate Terminal Equipment  
Technical Requirements document(s). The  
Department does not guarantee the equipment will  
operate to the user's satisfaction.  
If requested, the FCC registration Number and REN  
must be provided to the telephone company.  
Any repairs to this equipment must be carried out by  
Polycom Inc. or our designated agent. This  
stipulation is required by the FCC and applies during  
and after the warranty period.  
Before installing this equipment, users should ensure  
that it is permissible to be connected to the facilities  
of the local telecommunications company. The  
equipment must also be installed using an acceptable  
method of connection. The customer should be  
aware that compliance with the above conditions may  
not prevent degradation of service in some situations.  
Repairs to certified equipment malfunctions, may give  
the telecommunications company causes to request  
the user to disconnect the equipment.  
United States Safety Construction Details:  
All connections are indoor only.  
Unit is intended for RESTRICTED ACCESS  
LOCATION.  
Unit is to be installed in accordance with the  
National Electrical Code.  
The branch circuit overcurrent protection shall  
be rated 20 A for the AC system.  
Users should ensure for their own protection that the  
electrical ground connections of the power utility,  
telephone lines and internal metallic water pipe  
system, if present, are connected together. This  
precaution may be particularly important in rural  
areas.  
This equipment has a maximum operating  
ambient of 40°C, the ambient temperature in  
the rack shall not exceed this temperature.  
To eliminate the risk of battery explosion, the battery  
should not be replaced by an incorrect type.  
Dispose of used batteries according to their  
instructions.  
Caution: Users should not attempt to make such  
connections themselves, but should contact the  
appropriate electric inspection authority, or  
electrician, as appropriate.  
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Regulatory Notices  
Compliant with European Battery Directive 2006/66/EC  
To comply with the European Battery Directive 2006/66/EC, dispose of weak and worn out batteries in  
accordance with local and national regulations.  
Chinese Communication Certificate  
Singapore Certificate  
Taiwan  
Complies with IDA standards DA101619  
Russian Communication Certificate  
The Polycom RMX™ 2000 complies with the Russian Ministry of Communication requirements stated in  
certificate OC/1-MM-15.  
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System Information Changes .............................................. 1-25  
RMX Chassis Types .............................................................................. 1-28  
Component Replacement .................................................................... 1-29  
Types of Ejector Levers on RMX Components ........................ 1-30  
Using the All Metal Ejector Lever ...................................... 1-30  
Using the Modified PMC Compatible Ejector Lever ...... 1-30  
Replacing the CNTL Module ...................................................... 1-31  
i
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Table of Contents  
Replacing the Power Supply Module ........................................ 1-33  
Removing the MPM/MPM+/MPMx Card from the MCU ...  
................................................................................................. 1-35  
Installing the Replacement MPM/MPM+/MPMx Card 1-36  
Installing a New MPM/MPM+/MPMx Card in a Powered On  
RMX 2000 ....................................................................................... 1-36  
Replacing a RTM ISDN Card ...................................................... 1-37  
Replacing the RTM IP Card ........................................................ 1-39  
ii  
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1
Hardware Description  
This Hardware Guide provides information on the RMX 2000 and its  
components. This system utilizes a modular “universal slot” platform,  
whose components are designed for high performance, capacity and  
reliance.  
Main Features  
The Polycom RMX 2000 offers the following features:  
Linux® based  
Chassis based on the ATCA standard  
Support for standard network interfaces (IP, ISDN and LAN) and  
large number of ports.  
H.323, SIP video, PSTN and ISDN  
New hardware technologies  
Telco grade high availability, redundancy, on-line upgrading and  
dynamic resource allocation  
Easy integration of conference elements into external network  
management  
Enhanced Continuous Presence (multi-image video)  
IVR (Interactive Voice Response) module  
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Chapter 1- Hardware Description  
RMX 2000 Specifications  
Table 1-1 Polycom RMX 2000 Specifications  
Physical  
Height  
Width  
3U (13.25 cm.)  
19” (48.26 cm.)  
15.74” (40 cm.)  
Up to 16.5 Kg.  
Depth  
Weight  
Media Protocols  
Audio  
G.711, G. 719, G.722, G.722.1, G.729A, G.723.1,  
Siren14, Siren 22.  
Video  
H.261, H.263, H.264.  
Network Interfaces  
IP, ISDN, PSTN and LAN  
H.323, SIP, PSTN, LAN and ISDN.  
Power Supply  
AC Input/ Range, BTU  
Voltage range: 100-240 VAC, 4-8 AMP, 50/60 Hz.  
Maximum BTU output: 3070 per hour.  
Power Consumption  
AC Maximum Power  
consumption  
900 Watts.  
Environment  
Operating temperature  
Storage temperature  
Relative humidity  
Operating altitude  
Operating ESD  
0°– 40°C (22°– 104°F).  
-30°– 70°C (40°– 158°F).  
15% - 90% no condensing.  
Up to 3,000 m (10,000 ft.).  
4 kV.  
1-2  
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Polycom RMX 2000 Hardware Guide  
RMX 2000 System Capacities  
The following table summarizes the different system capacities.  
Table 1-2 System Functions and Capacities RMX 2000  
System Functions  
MPM Mode MPM+ Mode MPMx Mode  
Maximum number of Video  
participants in a conference  
80  
400  
400  
5
160  
400  
800  
5
180  
400  
720  
5
Maximum number of PSTN  
participants in a conference  
Maximum number of VOIP  
participants in a conference  
Maximum number of Audio calls  
per second  
Maximum number of Video calls  
per second  
2
2
2
Maximum number of conferences  
200  
400  
400  
Maximum number of Meeting  
Rooms  
1000  
1000  
1000  
Maximum number of Entry  
Queues  
40  
40  
40  
Maximum number of Profiles  
40  
40  
40  
Maximum number of Conference  
Templates  
100  
100  
100  
Maximum number of SIP Factories 40  
40  
1
40  
1
Maximum number of IP Services  
1
2
Maximum number of ISDN  
Services  
2
2
Maximum number of IVR Services 40  
40  
40  
Maximum number of Recording  
Links  
20 (default)  
20 (default)  
20 (default)  
1-3  
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Chapter 1- Hardware Description  
Table 1-2 System Functions and Capacities RMX 2000  
System Functions  
MPM Mode MPM+ Mode MPMx Mode  
Maximum number of IVR Video  
Slides  
150  
150  
150  
Maximum number of Log Files  
(1Mb max.)  
4000  
4000  
4000  
Maximum number of CDR Files  
Maximum number of Fault Files  
Number of Participant alerts  
2000  
1000  
Unlimited  
20  
2000  
1000  
Unlimited  
20  
4000  
1000  
Unlimited  
20  
Maximum number of concurrent  
RMX Web Client connections to  
the MCU  
Maximum number Address Book  
entries  
4000  
4000  
4000  
Maximum number of Users  
100  
40  
100  
40  
100  
40  
Maximum number of Gateway  
Profiles  
Maximum number of Reservations  
(internal Scheduler)  
2000  
2000  
2000  
1-4  
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Polycom RMX 2000 Hardware Guide  
Resource Capacities  
Table 1-3 System Resource Capacities According to Video Resolution  
Resources with  
MPM+  
Resources with  
MPMx  
Video Resolution  
HD Support  
PSTN  
CP / VSW  
CP / VSW  
400  
400  
VOIP  
800  
720  
CIF  
160  
180  
SD30  
60  
120  
720p  
40  
60  
1080p30fps  
720p VSW 2Mb  
1080p VSW 2Mb  
720 VSW 4Mb  
1080p VSW 4Mb  
1080p VSW 6Mb  
ISDN  
20 (Asymmetric)  
30 (Symmetric)  
160  
160  
160  
160  
80  
80  
80  
80  
40  
40  
7 E1 or 9 T1  
7 E1 or 9 T1  
1-5  
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Chapter 1- Hardware Description  
Site Requirements  
This section describes the requirements your site must meet for safe  
installation and operation of the system.  
Safety Requirements  
For your protection, please read these safety instructions completely  
before operating the equipment.  
Look carefully for potential hazards in your work area: moist floors,  
ungrounded power cables, frayed power cords, missing safety  
grounds and so forth.  
Locate the main circuit breaker within the room.  
Locate the emergency power OFF switch within the room.  
Never assume that power is disconnected from a circuit.  
Use only the power cord supplied with the system.  
The power cord should only be connected to a power outlet that has a  
protective ground contact.  
Ensure that the power cord is easily accessible from the back of the  
system at all times.  
Place the equipment in a well-ventilated area where the vents are free  
from obstruction.  
Do not place heavy objects directly on top of the RMX 2000 unit.  
Do not use liquids around your equipment.  
Rack Mount Safety Precautions  
The following precautions should be followed with regards to rack mount  
safety:  
Keep the area around the RMX 2000 clean and free of clutter.  
Decide on a suitable location for the equipment rack that will hold the  
RMX 2000 unit. It should be situated in a clean, dust-free area that is  
well ventilated. Avoid areas where heat, electrical noise and  
electromagnetic fields are generated. You will also need it placed  
near a grounded power outlet.  
Ensure that the leveling jacks on the bottom of the rack are fully  
extended to the floor with the full weight of the rack resting on them.  
1-6  
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Polycom RMX 2000 Hardware Guide  
In a single rack installation, stabilizers should be attached to the rack.  
In multiple rack installations, the racks should be coupled together.  
Always make sure the rack is stable before extending a component  
from the rack.  
You should extend only one component at a time - extending two or  
more simultaneously may cause the rack to become unstable.  
Before you install the rails, determine the placement of each  
component in the rack.  
Install the heaviest components on the bottom of the rack first, and  
then work up.  
Allow the power supply units to cool before touching them.  
Always keep the rack’s trays and card’s slots closed when not  
servicing, to maintain proper cooling.  
Installation Precautions  
When handling electronic components, standard anti-static precautions must be  
observed:  
Wear a grounding strap  
Handle cards by their edges only and do not touch their components or  
connector pins  
Keep components in anti-static bags, when not installed in the RMX2000  
The following precautions should be followed with regards to installation  
of the RMX 2000:  
Use a regulating uninterruptable power supply (UPS) to protect the  
RMX 2000 from power surges and voltage spikes, to keep your MCU  
operating in case of a power failure.  
Place the RMX 2000 on a hard, flat surface such as a desktop or mount  
it on 19” rack.  
The airflow of the RMX 2000 is from right to left. Be sure that the  
areas in the left and right side of the system are clear for proper  
ventilation.  
1-7  
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Chapter 1- Hardware Description  
RMX 2000 Components  
On the RMX 2000 components are located on both the front and rear of the  
MCU as listed in Table 1-4, "Polycom RMX 2000 Component Description".  
For more information see the descriptions of the "RMX 2000 Front Panel”  
on page 1-8 and "RMX 2000 Rear Panel” on page 1-11.  
Please verify the type of chassis used on your RMX 2000. Starting with version  
4.0, a new environmentally friendly RMX 2000 chassis is in use. For more  
information, contact your next level of support.  
RMX 2000 Front Panel  
Figure 1-1 shows the front panel of the RMX 2000. The front panel  
provides access to the RMX 2000 main CNTL modules, MPM/MPM+/  
MPMx modules, Power Supply drawer, Status LEDs, and Fans.  
MPM/MPM+/MPMx Cards & LEDs  
Fan Drawer  
ERR  
RDY  
ACT  
HS  
MPM+80  
Fan &  
Power  
Status  
LEDs  
FAN  
STATUS  
ERR  
RDY  
ACT  
HS  
MPM+80  
PWR  
STATUS  
CNTL  
RMX 2000  
ERR RDYACT HD HS  
PWR  
FANS  
CNTL  
Power supply Drawer  
USB ports - not for  
customer use  
Control Unit  
& LEDs  
Optional CPU &  
LEDs  
Figure 1-1 RMX 2000 Front Panel  
1-8  
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Polycom RMX 2000 Hardware Guide  
Table 1-4 Polycom RMX 2000 Component Description  
Component  
Description  
CNTL (CPU)  
Module  
The CNTL module controls and manages the RMX 2000.  
The CNTL module has an ComExpress Pentium-M  
1.4GHz processor, a 40GB hard disk drive, 1GB Compact  
Flash and 1GB of DDR RAM.  
The Operating System is Linux.  
Power Supply  
Drawer  
The Power Supply drawer is located below the MPM/  
MPM+ Cards and is connected to the backplane by  
means of a power connector. It operates at 100-240 volts  
AC 50/60 Hz, and provides +48VDC 700W output with  
built-in load sharing capabilities.  
Fan Drawer  
Three fans are mounted sideways in a drawer. Airflow is  
from right to left, and out the side of the MCU. The drawer  
is connected to the Back-plane by a connector.  
Multi Processor  
Module (MPM)  
Card  
The MPM cards perform the various RTP, audio and video  
processing functions on the RMX 2000. MPM cards are  
based on the ATCA standard, with a card manager (CM)  
and up to 26 720MHz TI DSP’s.  
Two types are available:  
MPM - F - 26 DSP’s  
MPM - H - 13 DSP’s  
1-9  
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Chapter 1- Hardware Description  
Table 1-4 Polycom RMX 2000 Component Description (Continued)  
Component  
Description  
Multi Processor  
Module+ (MPM+)  
Card  
The MPM+ cards, perform the various RTP, audio and  
video processing functions on the RMX 2000 unit. TI  
C6455 processors are at the core of each MPM+ card  
which are available in the following assemblies:  
MPM+20 (20 CIF resources)  
MPM+40 (40 CIF resources)  
MPM+80 (80 CIF resources)  
Notes:  
The MPM+ card(s) can only work with software  
version 4.0 or above. Ensure that software  
appropriate to the MCU hardware configuration is  
installed in the MCU.  
The MPM+ card can work only with a new  
environmentally friendly D-type chassis and is  
disabled when inserted in a C-type chassis.  
Multi Processor  
Modulex (MPMx)  
Card  
The MPMx cards, perform the various RTP, audio and  
video processing functions on the RMX 2000 unit. TI  
processors are at the core of each MPMx card which are  
available in the following assemblies:  
MPMx -S  
MPMx -D  
Notes:  
The MPM+ card(s) can only work with software  
version 7.0 or above. Ensure that software  
appropriate to the MCU hardware configuration is  
installed in the MCU.  
The MPM+ card can work only with a new  
environmentally friendly D-type chassis and is  
disabled when inserted in a C-type chassis.  
1-10  
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Polycom RMX 2000 Hardware Guide  
RMX 2000 Rear Panel  
The RMX 2000 rear panel contains the RTM IP card and optionally, the  
RTM ISDN card. The RTM IP card must be located on the bottom slot in  
the rear of the RMX 2000. In addition, the rear panel houses the main  
power switch, AC inlet, a circuit breaker, and additional communications  
ports.  
RTM IP  
The RTM IP card provides system management based on the ATCA  
standard and connects to the backplane. It controls and monitors the  
system fans and regulates power supply. This card contains an Ethernet  
Switch that manages the network of the system, routes data between the  
cards and components of the system and provides connectivity to external  
IP networks.  
The RTM IP card connections include:  
3 LAN ports  
10/100Mb ShMG port (Future Use)  
1 Serial port (Future Use)  
1 USB port  
LAN1, LAN3 and the 10/100Mb ShMG ports shall not be used and the plastic  
caps covering those ports should not be removed.  
USB  
Port  
Standby button &  
LED  
Serial  
Port  
LAN 1-3 Ports  
& LEDs  
10/100Mb ShMG Internal LAN  
LAN & LEDs connections  
LAN1, LAN 3, ShMG and the Serial ports are only  
for debugging and not for customer use  
Figure 1-2 RMX 2000 RTM IP Rear Panel Layout  
1-11  
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Chapter 1- Hardware Description  
The following items appear on the RMX 2000 rear panel:  
Table 1-5 RMX 2000 Rear Panel - RTM IP Component Description  
Item  
Description  
LAN 1  
NA - Disconnected.  
Note: LAN 1 is covered with a plastic cap that should not  
be removed.  
LAN 2  
LAN 3  
Used for the Network connection.  
For Remote Access only using the Alternate Management  
Network. For more information, see the RMX 2000  
Administrator’s Guide, Appendix F: "Alternate  
Management Network” on page G-1.  
Note: When not in use, LAN 3 is covered with a plastic  
cap that should not be removed.  
10/100 ShMG  
NA - For debugging purposes only.  
Note: 10/100 ShMG is covered with a plastic cap that  
should not be removed.  
Serial  
USB  
NA - For debugging purposes only.  
USB key connection. For more information, see the RMX  
2000 Getting Started Guide, "First Time Installation and  
Configuration” on page 2-1.  
Standby button  
Toggle between CPU activation and standby.  
1-12  
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Polycom RMX 2000 Hardware Guide  
RTM ISDN  
The RTM ISDN card connects directly to an MPM/MPM+/MPMx. The  
RTM ISDN card routes data between the MPM/MPM+/MPMx cards and  
components of the system, converts ISDN T1/E1 media to IP packets and  
provides connectivity to external ISDN networks.  
The RTM ISDN card is installed on the rear panel of the RMX interfaces  
between the RMX unit and the ISDN/PSTN switch. Up to two RTM ISDN  
cards can be installed in one RMX 2000.  
With the RMX 2000, you can either have a dedicated E1 or T1 Type Network  
Service. It is not possible to have a mixed E1 and T1 ISDN Network Service.  
An RTM ISDN card must connect directly to an MPM/MPM+/MPMx  
card:  
In an RMX with a single MPM/MPM+/MPMx card – the RTM ISDN  
card must be installed in the rear panel slot on the same level as the  
MPM/MPM+/MPMx card  
In an RMX with two MPM/MPM+/MPMx cards – the RTM ISDN  
card can be installed in either of the two rear panel card slots. Up to a  
total of 14 E1 or 18 T1 PRI cables can be installed with two MPM/  
MPM+/MPMx and RTM ISDN cards  
Each RTM ISDN card includes the following connections:  
7 E1 or 9 T1 PRI lines that can be plugged into any of the 12  
connections as shown in Figure 1-3  
1 LAN port  
1-13  
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Chapter 1- Hardware Description  
LAN & LEDs  
E1/T1 connections  
H/S LED  
Figure 1-3 RMX 2000 RTM ISDN Rear Panel Layout  
The RTM ISDN card supports 200 audio participants, regardless of whether the  
spans are E1 or T1.  
ISDN/PSTN Clock Source  
Each RTM ISDN card has its own primary and secondary clock source.  
The first span to synchronize becomes the primary clock source and the  
second span to synchronize becomes the secondary clock source. This  
clock is used to synchronize ISDN spans only (it is not the system clock).  
A single clock source triggers an alarm that can be turned off by setting  
the appropriate flag in the system configuration.  
1-14  
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Polycom RMX 2000 Hardware Guide  
Cables Connected to the RTM IP & ISDN Cards  
All external connectors are located on the rear panel.  
Power  
Cable  
Off/On  
switch  
E1/T1 Connection  
LAN 2 Connection  
Figure 1-4 RMX 2000 Rear Panel View with Cables  
Do not remove the protective caps from LAN1, LAN3 and ShMG ports.  
1-15  
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Chapter 1- Hardware Description  
RMX 2000 LEDs  
The RMX includes LEDs located on the front panel and rear panel. In the  
front panel, the LEDs reflect the state of the components. The LEDs on the  
rear panel indicate the state of the external connections and the status of  
the RTM IP card.  
RMX 2000 Front Panel LEDs  
The following items appear on the RMX 2000 front panel:  
Table 1-6 RMX 2000 Front Panel LED’s  
Component  
LED ID LED Color Description  
Fan Status  
Green  
Red  
OK.  
Warning - Fan or power failure.  
OK.  
Power Status  
Green  
Red  
Error - Problem with power supply.  
When the power cable is  
unplugged, the FAIL LED is lit 2-3  
seconds before turning OFF.  
1-16  
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Polycom RMX 2000 Hardware Guide  
Table 1-6 RMX 2000 Front Panel LED’s (Continued)  
Component  
LED ID LED Color Description  
MPM/MPM+  
Card  
ERR  
RDY  
Red  
ON - Major error on card.  
Flashes - During card startup.  
Green  
ON - The card has completed  
startup successfully.  
Flashes - During card startup.  
ACT  
HS  
Amber  
Blue  
ON - At least one participant is  
connected to a conference.  
Flashes - During card startup.  
Flashes - Shut down process  
initiated by lightly pulling the CPU  
ejector levers. This LED flashes in  
synchronization with the CNTL’s  
card’s HS LED.  
ON - Card is in a power down  
mode.  
Card removal Initiated - The card  
can be removed safely once the  
CPU ejector levers are fully open.  
Card Insertion Initiated - If during  
the startup phase the blue HS LED  
remains lit, please ensure that the  
card is properly seated in the  
chassis. If this problem persists,  
contact your next level of support.  
1-17  
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Chapter 1- Hardware Description  
Table 1-6 RMX 2000 Front Panel LED’s (Continued)  
Component  
LED ID LED Color Description  
CNTL Unit  
ERR  
Red  
ON - Major system error. In case of  
an active alarm this light is ON, and  
the RDY green is OFF.  
OFF - Normal.  
Flashes - During system startup.  
RDY  
Green  
ON - CPU card has successfully  
completed startup. This light turns  
green after completing the entire  
system configuration.  
OFF - Turns OFF when the ERR  
red LED is activated.  
Flashes - During system startup.  
ACT  
Amber  
ON - At least one endpoint is  
connected to the system.  
Flashes - During system startup.  
HD  
HS  
Red  
Blue  
OFF - Normal.  
Flashes - Hard disk is active.  
Flashes - Indicates when the  
power down process is initiated on  
an MPM/MPM/MPMx + card. This  
LED flashes in synchronization  
with the MPM/MPM+/MPMx’s  
cards HS LED.  
OFF - Normal  
ON - CPU may be removed.  
1-18  
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Polycom RMX 2000 Hardware Guide  
RMX 2000 Rear Panel LEDs  
RTM IP  
The following LEDs appear on the RTM IP card:  
Table 1-7 RMX 2000 RTM IP LEDs  
LED  
Name  
Component  
LED Color Description  
LAN LEDs (1-3)  
LNK  
Green  
Amber  
Green  
Amber  
Green  
Amber  
ON with an active network  
connection, flickers with Packet  
activity.  
1 Gb  
ON with a 1Gb online  
connection, flickers with Packet  
activity.  
10/100 ShMG  
LEDs  
LNK  
ON with an active network  
connection, flickers with Packet  
activity.  
100  
ON when the active network is  
10/100Mb, flickers with Packet  
activity.  
SLOT (1-4)  
LEDs  
LNK (1-4)  
1Gb (1-4)  
ON with an active network  
connection, flickers with Packet  
activity.  
ON with a 1Gb online  
connection, flickers with Packet  
activity.  
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Chapter 1- Hardware Description  
Table 1-7 RMX 2000 RTM IP LEDs (Continued)  
LED  
Name  
Component  
LED Color Description  
ShMG LEDs  
ERR  
ACT  
Red  
Red  
ON - Major error on RTM card.  
Flashes - During system  
startup.  
ON - Packet flow to and from  
the MCU chassis.  
Flashes - During system  
startup.  
RDY  
HS  
Green  
Blue  
ON - RTM IP card has  
successfully completed startup.  
Flashes - During system  
startup.  
OFF - Normal.  
Flashes - During power down  
process.  
ON - RTM IP card may be  
removed.  
Standby LED  
Blue  
ON - CPU & System are in a  
standby (OFF) mode.  
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RTM ISDN  
The following LEDs appear on the RTM ISDN:  
Table 1-8 RMX 2000 RTM ISDN LEDs  
LED  
Name  
Function Name  
LED Color Description  
LAN LED (1)  
LNK  
Green  
Amber  
Blue  
ON with an active network  
connection, flickers with Packet  
activity.  
1 Gb  
H/S  
ON when 1Gb connection is  
online, flickers with Packet  
activity.  
ShMC LEDs  
OFF - Normal.  
Flashes - This LED is activated  
when the MPM/MPM+ card Hot  
Swap functionality initiates a  
power off routine on the MPM/  
MPM+/MPMx and RTM ISDN  
cards.  
ON - Power on the RTM ISDN  
card has been switched OFF.  
This LED is activated by the  
MPM/MPM+/MPMx card when  
the MPM/MPM+/MPMx’s card  
Hot Swap functionality powers  
off the MPM/MPM+/MPMx and  
RTM ISDN cards.  
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Chapter 1- Hardware Description  
MPM/MPM+ and MPMx Configuration Modes  
The RMX unit can work with either MPM or MPM+/MPMx (but not with  
both simultaneously) media cards. The card Type installed in the system  
determines the Card Configuration Mode. When MPM card is installed in  
the MCU, it operates in an MPM Mode. If MPM+ cards are installed, the  
RMX operates in MPM+ Mode giving the administrator control and  
monitoring of resource allocation and usage within the system. When  
MPMx cards are installed, the RMX operates in MPMx Mode giving the  
administrator enhanced control and monitoring of resource allocation and  
usage within the system.  
MPM+ cards are supported only with D-type chassis and software  
version 4.0.  
MPMx cards are supported only with D-type chassis and software version  
7.0.  
Table 2 summarizes the resource capacities of the various video resource  
types in an RMX containing two MPM and MPM+ cards.  
Table 2 MPMx, MPM+ and MPM – Resource Capacity per Resolution  
Maximum Possible Resources Per Card  
Resource Type  
MPM  
MPM+  
MPMx  
HD720p60/HD1080p30  
Symmetric  
-
-
15  
HD720p60/HD1080p30  
Asymmetric  
-
10  
-
HD720p30  
SD  
10  
10  
40  
40  
40  
20  
-
20  
30  
80  
80  
80  
40  
20  
30  
60  
90  
60  
90  
30  
20  
CIF (H.264)  
CIF (H.263)  
VSW 2Mbps  
VSW 4Mbps  
VSW 6Mbps  
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Polycom RMX 2000 Hardware Guide  
Table 2 MPMx, MPM+ and MPM – Resource Capacity per Resolution (Continued)  
Maximum Possible Resources Per Card  
Resource Type  
MPM  
MPM+  
MPMx  
Audio only (VoIP)  
200  
400  
360  
RMXs with 500MB of memory can support a maximum of 400 simultaneous  
voice calls and 120 CIF video calls, regardless of how system resources are  
allocated. This limitation applies to RMXs configured with either MPM/  
MPM+ and MPMx cards.  
RMXs with 1000MB of memory are not subject to this limitation.  
RMX memory size is listed in the Administration > System Information  
properties box.  
MPM+ Resource Capacities per Card Type  
The MPM+ card offers increased resource capacities and capabilities.  
Three MPM+ card assemblies are available: MPM+ 80, MPM+ 40 and  
MPM+ 20 offering various resource capacities for CP conferences.  
In CP conferences:  
Frame rate has been increased – with HD720p now up to 60fps.  
Video resolution has been increased up to HD1080p.  
Bandwidth is up to 4 Mbps.  
Table 3 summarizes the increased video capacities of the various MPM+  
card assemblies.  
Table 3  
MPM+ Card Assemblies and Capacities for CP Conferences  
Resources  
Card  
Type  
Bandwidth  
SD  
HD720p HD720p HD1080p  
Voice CIF  
@30fps @30fps  
@60fps  
@30fps  
MPM+ 80  
400  
200  
100  
80  
40  
20  
30  
15  
7
20  
10  
5
10  
5
10  
5
Up to  
4Mbps  
MPM+ 40  
MPM+ 20  
2
2
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Chapter 1- Hardware Description  
In HD Video Switching conferences:  
The recommended number of connections at HD1080p resolution in an  
RMX with two MPM+ cards is:  
160 participants at line rates of up to 2Mbps  
80 participants at line rates of up to 4Mbps  
40 participants at line rates of up to 6Mbps  
MPMx Resource Capacities per Card Type  
The MPMx card offers increased resource capacities and capabilities. Two  
MPM+ card assemblies are available:  
MPMx-D  
MPMx-S  
Table 3 summarizes the video capacities of the two MPMx card  
assemblies.  
Table 4  
MPMx – Resource Capacity per Card  
Resource Type  
MPMx - S  
MPMx - D  
Voice  
180  
30  
15  
45  
30  
15  
8
360  
60  
30  
90  
60  
30  
H.263 CIF  
H.263 4CIF15  
H.264 CIF/VSW  
SD  
HD720p30  
HD720p60/  
HD1080p30  
15  
(Symmetrical)  
MPMx, MPM+ and MPM Modes  
MPMx, MPM+ and MPM cards installed in the system cannot be  
used simultaneously. Therefore, the RMX can operate in either MPM,  
MPM+ or MPMx mode.  
MPMx Mode is the mode in which the RMX operates to fully utilize  
the increased power and capacity of MPMx cards.  
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ISDN support is the same as for MPM+/MPMx cards.  
G.719 audio algorithm is not supported with MPMx.  
Operating Mode Selection During Startup / Restart  
When started with Version 7.0 installed, the RMX enters MPMx Mode by  
default when no media cards are installed.  
The RMX switches between MPM, MPMx and MPM+ Card Configuration  
Modes when MPM/MPM+/MPMx cards are removed or swapped while the  
system is running.  
The switch between Card Configuration Modes occurs during the next  
restart.  
Installing or swapping MPM/MPM+/MPMx cards while the system is off will  
not cause a switch in the Card Configuration Mode when the system is  
restarted – it will restart in the Card Configuration Mode that was active  
previous to powering down.  
System Information Changes  
The System Information includes License Information, and general system  
information, such as system memory size and Media Card Configuration  
Mode, which in version 7.0 includes the MPMx Mode.  
Table 5 summarizes the Operating Mode After Next Restart resulting from of  
adding or swapping MPM/MPM+/MPMx cards in a running system.  
Table 5 RMX Card Configuration Mode After Next Restart  
Current  
Operating  
Mode  
Media  
Cards  
Installed  
Operating  
Mode After  
Next Restart  
Card(s)  
Supported  
Card(s)  
Disabled  
MPM  
None  
None  
All  
All  
MPM  
MPM+  
MPM+  
MPM and  
MPMx  
MPMx  
MPMx Only  
MPMx Only  
MPM  
MPMx  
MPMx  
MPM+ and  
MPMx  
MPM+  
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Chapter 1- Hardware Description  
Table 5 RMX Card Configuration Mode After Next Restart  
Current  
Operating  
Mode  
Media  
Cards  
Installed  
Operating  
Mode After  
Next Restart  
Card(s)  
Supported  
Card(s)  
Disabled  
MPM  
None  
All  
All  
MPM  
MPM+  
None  
MPM+  
MPM and  
MPM+  
MPM+  
MPM+ Only  
MPM+ Only  
MPM  
MPM+  
MPMx  
MPM+ and  
MPMx  
MPMx  
MPM  
All  
None  
MPM  
MPM+  
MPM Only  
MPM+  
MPM+  
MPM and  
MPM+  
MPM  
MPM  
MPM+  
MPMx  
MPM+  
MPMx  
MPM and  
MPMx  
MPM Only  
Example 1:  
Current status  
An RMX has two MPM cards installed.  
The Card Configuration Mode is MPM.  
Both MPM cards are enabled.  
Action  
1. Remove one MPM card.  
2. Insert one MPMx card.  
Result  
The Card Configuration Mode remains MPM.  
The remaining MPM card remains enabled.  
The inserted MPMx card is disabled.  
After Reset  
The Card Configuration Mode is MPMx.  
The inserted MPMx card is enabled.  
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The remaining MPM card is disabled.  
Example 2:  
Current status  
An RMX has one MPMx card installed.  
The Card Configuration Mode is MPMx.  
and the MPMx card is enabled.  
Action  
1. Remove the MPMx card.  
2. Insert one MPM card.  
Result  
The Card Configuration Mode remains MPMx.  
The inserted MPM card is disabled.  
After Reset  
The Card Configuration Mode is MPM.  
The inserted MPMx card is disabled.  
The remaining MPM card is enabled.  
Example 3:  
Current status  
An RMX has MPM+ card installed.  
The Card Configuration Mode is MPM+.  
and the MPM+ card is enabled.  
Action  
Insert one MPMx card.  
Result  
The Card Configuration Mode remains MPM+.  
MPM+ card is enabled.  
The inserted MPMx card is disabled.  
After Reset  
The Card Configuration Mode is MPMx.  
The inserted MPMx card is enabled.  
The remaining MPM+ card (if not removed) is disabled.  
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Chapter 1- Hardware Description  
RMX Chassis Types  
The RMX chassis can be of type A/B/C or D. The environmentally  
friendly D-type chassis (indicated by the letter D in the Part Number) is  
required for use with MPM+ card(s).  
The chassis type can be viewed in the Hardware Monitor, by right  
clicking Slot 0 and then clicking Properties.  
The RMX 2000 - General Information dialog box opens.  
The RMX Part Number contains the letter A/B/C/D that represents the  
chassis type, as shown in the capture above.  
For more details, see the RMX Administrator’s Guide, Chapter 19, “RMX  
Hardware Monitoring” .  
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Polycom RMX 2000 Hardware Guide  
Component Replacement  
The RMX 2000 is designed with ease of maintenance in mind. Most  
or the rear panel.  
Only MPM/MPM+/MPMx cards are Hot Swappable. The RTM IP and RTM ISDN  
card are not Hot Swappable. System shutdown is required when replacing the  
RTM ISDN or RTM IP card.  
Power Supply Module, see "Replacing the Power Supply Module” on  
page 1-33.  
Fan drawer, see "Replacing the Fan Drawer” on page 1-34.  
MPM/MPM+/MPMx card. This card is hot-swap enabled. See  
"Replacing a Faulty MPM/MPM+/MPMx Card” on page 1-35.  
RTM ISDN card, see "Replacing a RTM ISDN Card” on page 1-37.  
RTM IP card, see "Replacing a RTM ISDN Card” on page 1-37.  
Warning!  
All maintenance tasks are to be performed by qualified, authorized  
personnel.  
Use only replacement parts supplied by your dealer.  
Follow all procedures. Do not skip any steps.  
Before replacing parts:  
To ensure a part needs replacing, complete the troubleshooting  
procedures.  
Identify exactly which part needs replacing.  
Make sure you have the correct replacement part on hand.  
Make sure you are using proper ESD equipment, to prevent damage  
to the system.  
Note!  
On all cards, if during the startup phase the blue HS LED remains lit, please  
make sure that the card is properly seated in it’s slot. If this problem persists,  
contact your next level of support.  
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Chapter 1- Hardware Description  
Types of Ejector Levers on RMX Components  
On the RMX, 2 types of ejector levers can be attached to the cards:  
An all metal (silver) lever  
A modified PMC compatible ejector lever covered by plastic caps  
with a lock catch  
Using the All Metal Ejector Lever  
This ejector lever can be moved to 3 positions:  
Closed - The ejector levers are fully retracted and pushed up against  
the card’s panel  
Partially Open - For card powering down mode. Partially open the  
ejector lever(s) until the blue HS LEDs on the card and the Control  
Unit start flashing. When the HS LED is constantly lit the card is in a  
powered down mode and you can remove the card.  
Warning!  
Once the removal sequence is initiated and the HS led flashes, the process  
cannot be terminated when activated.  
Fully Open - The card is released from the MCU housing  
Using the Modified PMC Compatible Ejector Lever  
This ejector lever can be moved to 3 positions:  
Closed/Locked - Ejector lever(s) are gently pushed up against the  
card’s panel and is locked. Ensure that the lock catch is in the  
standard closed position (shifted to the right as shown below).  
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Closing the Lever - Make sure that the lever is in  
an open position and push card close to the  
chassis till the lever engages. With your index  
finger holding the “handle” and your thumb holding  
the catch fully to left, push the card against the  
chassis whilst closing the lever. Use your thumb to  
push the card into place by pushing your thumb to  
the right and locking the catch into a locked  
position. Make sure that the lever is locked.  
Unlocking the Lock Catch - With your index  
finger holding the “handle” and your thumb shifting  
the catch to left, gently pull the handle away from  
the chassis until the lever is “fully open”  
Handle  
Partially Open - For card powering down mode. Partially open the  
ejector lever(s) until the blue HS LEDs on the card and the Control  
Unit start flashing. When the HS LED is constantly lit the card is in a  
powered down mode and you can remove the card.  
Warning!  
Once the removal sequence is initiated the process cannot be terminated and  
the HS led flashes when activated.  
Fully Open - In this position the card is released from the MCU  
housing and can be removed.  
Lever Fully Open - Pull the lever handle(s) to a  
fully open position (approx. 70 degrees), as  
shown here  
Replacing the CNTL Module  
The CPU module is the management system of the RMX 2000. Use the  
following procedure to replace a CNTL Module:  
1
2
Ensure that power switch on the RMX 2000 is turned OFF (O).  
Unscrew the captive screws on the front panel of the RMX 2000 that  
secure the CNTL Module.  
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Chapter 1- Hardware Description  
3
4
Use the metal ejector levers to pull the CNTL Module out of its slot in  
the Backplane.  
Carefully slide the CNTL Module out through the front panel.  
5
On the CNTL Module to be installed, move the ejector lever to the  
fully open position.  
6
7
Slide in the replacement CNTL Module.  
Push the CNTL Module firmly into the Backplane, making sure it is  
properly seated in its slot.  
8
9
housings.  
Tighten the captive screws on the front panel of the RMX 2000 that  
secure the Functional CNTL Module.  
10 Turn ON the RMX 2000.  
For more information on the Card Configuration Modes after reset, see "MPM/  
MPM+ and MPMx Configuration Modes” on page 1-22.  
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Replacing the Power Supply Module  
A single supply unit powers the RMX 2000. Use the following procedure  
to replace a Power Supply:  
Please verify the type of power supply used on your RMX 2000. Do not insert a  
different type of power supply than the current type installed on your system.  
1
2
3
4
Ensure that the power switch on the RMX 2000 is turned OFF (O) and  
that the power cords are disconnected from the MCU.  
Unscrew the captive screws on the front panel of the RMX 2000 that  
secure the Power Supply unit.  
Use the finger grip to pull the Power Supply unit out of its slot in the  
Backplane.  
Carefully slide the Power Supply unit out through the front panel.  
5
6
Slide in the replacement Power Supply unit.  
Push the Power Supply unit firmly into the Backplane, making sure it  
is properly seated in its slot.  
7
8
9
housings.  
Tighten the captive screws on the front panel of the RMX 2000 that  
secure the Power Supply unit.  
Turn ON the RMX 2000.  
For more information on the Card Configuration Modes after reset, see "MPM/  
MPM+ and MPMx Configuration Modes” on page 1-22.  
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Chapter 1- Hardware Description  
Replacing the Fan Drawer  
Three fans are mounted in the Fan drawer, where the airflow is from right  
to left. Should one of these fans fail as indicated by a Fan LED, you are  
required to replace the Fan drawer.  
1
2
3
Unscrew the captive screws on the front panel of the RMX 2000 that  
secure the Fan drawer.  
Use the metal ejector levers to pull the Fan drawer out of its slot in the  
Backplane.  
Carefully slide the Fan drawer out through the front panel.  
Warning!  
The Fan drawer can be replaced when the RMX unit is ON, however a  
replacement drawer must be inserted immediately. The temperature increase is  
detected by the system, when critical, a system shutdown is initiated.  
4
Slide in the replacement Fan drawer.  
5
6
7
Push the Fan drawer firmly into the Backplane, making sure it is  
properly seated in its slot.  
Ensure that the metal ejector levers are fully retracted into their  
housings.  
Tighten the captive screws on the front panel of the RMX 2000 that  
secure the Fan drawer.  
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Polycom RMX 2000 Hardware Guide  
Replacing a Faulty MPM/MPM+/MPMx Card  
Removing the MPM/MPM+/MPMx Card from the MCU  
All MPM/MPM+/MPMx cards can be installed or removed while the  
RMX 2000 is powered on and operating.  
Prior to removing an MPM/MPM+/MPMx card the captive screws must  
be unscrewed and the ejector levers must be opened to initiate a “power  
down” on the card.  
1
2
If applicable, loosen the captive screws and remove the slot cover.  
Power down the card by partially opening the ejector levers until the  
blue HS LED on the card and the Control Unit start to flash.  
Warning!  
Once the removal sequence is initiated the process cannot be terminated and  
the HS LED flashes.  
3
The power off sequence for the interconnected MPM/MPM+/MPMx  
and RTM ISDN cards are initiated as follows:  
All participant connections on the card are disconnected.  
A fault is generated on the system.  
For each disconnected participant, a participant disconnection  
event is written to the CDR with the disconnection cause  
Disconnected by Operator.  
New participant connections are blocked when the card is  
removed.  
If an RTM ISDN card is connected to the MPM/MPM+/MPMx  
card it is also powered off and all ISDN and PSTN participants  
are disconnected.  
When an RTM ISDN card is removed, its resources are deducted  
from the Resource Report.  
A Log File entry is written indicating MPM/MPM+/MPMx card  
removal.  
Port usage is re-calculated and the Port Gauges and Video/Voice  
Port Configuration dialog box are updated.  
4
When the blue HS LEDs on the MPM/MPM+/MPMx, RTM ISDN  
and Control Unit stop flashing and remain lit, unscrew the captive  
screws and move the ejector levers to their fully open position and  
remove the MPM/MPM+ card.  
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Chapter 1- Hardware Description  
5
Carefully slide the MPM/MPM+/MPMx card out through the front  
panel.  
Installing the Replacement MPM/MPM+/MPMx Card  
1
On the card to be installed, move the ejector levers to their fully open  
position.  
2
3
Slide in the replacement MPM/MPM+/MPMx card.  
Push the MPM/MPM+/MPMx card firmly into the Backplane,  
making sure it is properly seated in its slot.  
4
5
Ensure that the metal ejector levers are fully retracted into their  
housings.  
Tighten the captive screws on the front panel of the RMX that secure  
the MPM/MPM+/MPMx card to the chassis.  
Installing a New MPM/MPM+/MPMx Card in a Powered On  
RMX 2000  
1
2
If applicable, loosen the captive screws and remove the slot cover.  
On the card to be installed, move the ejector levers to their full open  
position.  
3
4
Insert the card into the slot until the ejector levers touch the front  
edge of the card cage.  
Push the ejector levers to their closed position and tighten the captive  
screws on each side of the card, securing the MPM/MPM+/MPMx  
card to the RMX.  
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Polycom RMX 2000 Hardware Guide  
The blue HS LEDs on the MPM/MPM+/MPMx card and the Control  
Unit start flashing and the power on cycle for the card is initiated:  
The card’s resources are added to the system resources list  
The number of available ports on the RMX is increased to the  
current CFS license level  
Port usage is re-calculated and the Port Gauges and Video/Voice  
Port Configuration are updated  
When the power on cycle of the MPM/MPM+/MPMx card is  
completed, the blue HS LEDs will turn OFF. The green RDY LED on  
the MPM/MPM+/MPMx card switches on and remains lit.  
Replacing a RTM ISDN Card  
The RTM ISDN card can only be used with software version 3.0 or higher.  
1
Ensure that the power switch on the RMX 2000 is turned OFF (O).  
Loosen the captive screws that fasten the card to the MCU.  
2
3
Remove the RTM ISDN card. Use the metal ejector levers to pull the  
RTM ISDN card out of its slot in the backplane.  
4
5
Carefully slide the RTM ISDN card out through the front panel.  
On the card to be installed, move the ejector levers to their fully open  
position.  
Captive Screw  
Ejector Lever  
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Chapter 1- Hardware Description  
6
7
Slide in the replacement RTM ISDN card.  
Insert the card into the slot until the ejector levers touch the front  
edge of the card cage.  
8
9
Push the ejector levers to their fully closed position.  
Tighten the captive screws on each side of the rear panel of the card,  
securing the RTM ISDN card to RMX.  
10 Turn ON the RMX 2000.  
11 Connect the RJ-45 terminated PRI cables into any of the slots labeled  
PRI1 - PRI12:  
PRI Cables  
LAN  
Power  
7 E1 or 9 T1 cables can be connected to each RTM ISDN card, up to a  
total of 14 E1 or 18 T1 PRI cables when two RTM ISDN cards are  
installed.  
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Polycom RMX 2000 Hardware Guide  
Replacing the RTM IP Card  
The RTM IP card on the rear of the RMX 2000 provides connectivity to all  
the MCU modules. Use the following procedure to replace the RTM IP  
card:  
1
2
Ensure that the power switch on the RMX 2000 is turned OFF (O).  
Unscrew the captive screws on the rear panel of the RMX 2000 that  
secure the RTM IP card.  
3
Use the metal ejector levers to pull the RTM IP card out of its slot in  
the backplane.  
4
5
Carefully slide the RTM IP card out through the rear panel.  
On the card to be installed, move the ejector levers to their fully open  
position.  
6
7
Slide in the replacement RTM IP card.  
Push the RTM IP card firmly into the backplane, making sure it is  
properly seated in its slots.  
8
9
housings.  
Tighten the captive screws on the rear panel of the RMX 2000 that  
secure the RTM IP card.  
10 Turn ON the RMX 2000.  
For more information on the Card Configuration Modes after reset, see "MPM/  
MPM+ and MPMx Configuration Modes” on page 1-22.  
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