Administrator’s Guide
for ViewStation EX,
ViewStation FX, and VS4000
Release 6.0
March 2004 Edition
3725-21650-001/A
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Contents
Key Features ............................................................................................................................................1-2
Breakthrough Video Quality ..........................................................................................................1-2
Industry-Leading Audio Quality ..................................................................................................1-2
AES Encryption Support ................................................................................................................1-2
Additional Security Features .........................................................................................................1-3
Easy Calling ......................................................................................................................................1-3
Rich Conference Experience ...........................................................................................................1-3
Enhanced User Experience .............................................................................................................1-4
Network Flexibility .........................................................................................................................1-4
Remote Management ......................................................................................................................1-5
Easy Installation ...............................................................................................................................1-5
Standard System Components ..............................................................................................................1-6
Main System .....................................................................................................................................1-6
Remote Control ................................................................................................................................1-6
Main Camera ....................................................................................................................................1-7
Microphone ......................................................................................................................................1-7
Power Supply ...................................................................................................................................1-7
Hardware Kit ....................................................................................................................................1-8
Cables ................................................................................................................................................1-8
Documentation ...............................................................................................................................1-10
Optional System Components ............................................................................................................1-11
Network Interface Modules .........................................................................................................1-11
Additional Microphone Pod ........................................................................................................1-11
Visual Concert FX ..........................................................................................................................1-12
Document Camera or Other Additional Camera .....................................................................1-12
Additional Monitor .......................................................................................................................1-13
VCR ..................................................................................................................................................1-13
Projector ..........................................................................................................................................1-13
Other Optional Components .......................................................................................................1-14
Standard System Set-up .........................................................................................................................2-2
Positioning the Main System .........................................................................................................2-2
Main Camera ....................................................................................................................................2-3
Main Monitor ...................................................................................................................................2-5
Microphone ......................................................................................................................................2-7
Power Supply ...................................................................................................................................2-8
Remote Control ................................................................................................................................2-9
Optional Equipment Set-up ................................................................................................................2-10
Network Interface Modules .........................................................................................................2-10
ISDN Network Hardware Checklist ....................................................................................2-11
Quad BRI Network Interface Module .................................................................................2-11
PRI Network Interface Module ............................................................................................2-13
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V.35/RS-449/RS-530 Network Interface Module ............................................................. 2-15
Document Camera or Other Additional Camera ..................................................................... 2-18
Projector .......................................................................................................................................... 2-23
VCR ................................................................................................................................................. 2-23
Configuring Dialing Speeds ........................................................................................................ 3-10
Configuring the System to Use a Gatekeeper ........................................................................... 3-10
Configuring Inverse Multiplexer (IMUX) Settings .................................................................. 3-13
Configuring the Serial V.35/RS-449/RS-530 Network Interface ........................................... 3-18
Configuring the Global Address Book Server Settings ........................................................... 3-22
Setting Global Address Book Preferences ................................................................................. 3-23
Placing a Test Call ................................................................................................................................ 3-27
Managing User Access to Settings and Features ............................................................................... 4-2
Limiting What Users Can Do With the System .......................................................................... 4-5
Configuring TV Monitors .............................................................................................................. 4-7
Configuring Telephone and Audio Settings ............................................................................. 4-11
Configuring for Use with a Touch Panel Control .................................................................... 4-11
Displaying Closed Captions ........................................................................................................ 4-12
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Configuring Data Conferences and Streaming Calls .......................................................................4-13
Configuring Data Conferences ....................................................................................................4-13
Configuring and Starting Streaming Calls .................................................................................4-13
Designing General System Behaviors ................................................................................................4-16
Configuring General Setup ..........................................................................................................4-16
Configuring Multipoint Calling ..................................................................................................4-18
Including more than three other sites in a cascaded call ..................................................4-19
Configuring multipoint settings ...........................................................................................4-20
Configuring AES Encryption .......................................................................................................4-22
Setting Passwords and Security Options ...................................................................................4-23
Setting System Time ......................................................................................................................4-24
Helping Users Get Started ...................................................................................................................4-25
Using the Web Interface .........................................................................................................................5-2
Using the PMAC Wizard .......................................................................................................................5-3
Using the Address Book Utility ............................................................................................................5-4
Adding or editing address book entries .......................................................................................5-4
Maintaining address book entries on systems ............................................................................5-4
Maintaining address book files on your PC ................................................................................5-5
Using the System with GMS .................................................................................................................5-6
Setting Up SNMP ....................................................................................................................................5-9
System Information ................................................................................................................................6-2
Network Statistics and Advanced Statistics .......................................................................................6-3
Call Status ................................................................................................................................................6-3
Call Log ....................................................................................................................................................6-5
Information in the CDR ..................................................................................................................6-5
Call Detail Report (CDR) Archives ...............................................................................................6-7
Sending a Message ..................................................................................................................................7-2
System Management Screens Quick Reference ..................................................................................7-2
Diagnostics Screens ................................................................................................................................7-3
Indicators .................................................................................................................................................7-8
System Lights ...................................................................................................................................7-8
Network Line Check Icons .............................................................................................................7-8
Network Interface Lights ................................................................................................................7-9
General Troubleshooting .....................................................................................................................7-11
Critical Problems ...........................................................................................................................7-11
Severe Problems .............................................................................................................................7-14
Moderate Issues .............................................................................................................................7-18
Minor Issues ...................................................................................................................................7-19
Normal System Behaviors ............................................................................................................7-24
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By Telephone .......................................................................................................................... 7-25
ISDN Provisioning ................................................................................................................................ A-3
ISDN PRI ......................................................................................................................................... A-3
ISDN BRI ......................................................................................................................................... A-4
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About this Guide
The Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 is for
administrators who need to:
•
•
•
Learn about and set up the system hardware
Configure the system for use in your network environment
Customize the behavior and appearance of the system for easy and
efficient use
•
•
Obtain information about calls made by the system, and gather network
usage and performance data
Troubleshoot any issues that occur with the system
Other available documents include:
•
•
Setting Up the System, which describes how to install the hardware
Quick Tips for ViewStation EX, FX, and VS4000, which is a quick reference
for use during calls
•
•
The Getting Started Guide, which describes how to place calls and perform
other conferencing tasks
Release Notes, Quick Tips Sheets, Setup Sheets for your optional hardware
For support or service, please contact your Polycom distributor or go to Polycom
Support at www.polycom.com/support.
Polycom recommends that you record the serial number of your system here for
future reference. The serial number for the system is printed on the unit.
System Serial Number: ____________________________________________
Option key:______________________________________________________
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Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000
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1
Introducing the
ViewStation EX, ViewStation FX,
and VS4000 Systems
Your Polycom video conferencing system is a state-of-the-art visual collaboration
tool. With crisp, clean video and crystal-clear sound, your system provides natural
videoconferencing interaction through the most advanced video communications
technology.
This chapter describes the standard and optional hardware components available
for your system and how to install them.
If you need additional information, refer to the document that was provided with
your system. Optional components also have setup guides.
To obtain additional copies of any of these documents, refer to the documentation
CD that came with the system or go to the Polycom web site,
www.polycom.com/videodocumentation.
What’s in this chapter?
Page
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Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000
Key Features
Breakthrough Video Quality
❑ Best for low bandwidth calls — The newly-supported H.264 standard
provides twice the video quality of H.263 in calls that use lower line rates.
❑ Best for high bandwidth calls — Polycom’s own standards-based
Pro-Motion™ 50/60 fields per second video provides television-like quality in
high bandwidth calls.
Industry-Leading Audio Quality
❑ Customizable audio sources — You can connect an external audio system or
a mixer for additional control over what people hear at the far site.
❑ Better sound in large rooms — Improve the audio pick-up in larger rooms by
connecting a second omnidirectional microphone pod.
AES Encryption Support
❑ Standards-based encryption at all speeds up to 2Mbps
•
The ViewStation EX, ViewStation FX, and VS4000 systems now offer an
Advanced Encryption Standard (AES) encryption option for secure
point-to-point and multipoint calling (IP and ISDN).
•
The encryption option supports National Institute of Standards and
Technology (NIST) approved, FIPS 197 compliant 128-bit AES encryption
with extended Diffie-Hellman key distribution recommended by the
H.325 (version 3) standard.
❑ Encryption features include:
•
•
•
Optional automatic encryption of point-to-point and multipoint calls.
On-screen indicators that show whether encryption is in use during calls.
Interoperability with other systems using the H.235 (version 3) standard
encryption implementation.
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Chapter 1 - Introducing the ViewStation EX, ViewStation FX, and VS4000 Systems
Additional Security Features
❑ Control remote access — The local administrator can specify which remote
management interfaces can be used — FTP, Telnet, SNMP, or the ViewStation
web interface.
The local administrator may choose not to allow remote management.
❑ Connect encryption equipment to the system — Add the optional Serial
V.35/RS-449/RS-530 Network Interface Module to support V.35, RS-449, and
RS-530 devices.
❑ Use an optical dialing isolator — The Serial V.35/RS-449/RS-530 Network
Interface Module supports NSA-approved optical dialing isolators.
Easy Calling
❑ Multipoint calling — You can place IP, ISDN, and mixed calls that include up
to three other sites at once using the internal multipoint capability. This is
standard on ViewStation FX and VS4000, and optional on the ViewStation EX.
For information about purchasing the multipoint call option for ViewStation EX, please
contact your Polycom distributor.
❑ Cascaded multipoint calls — The sites that you call may also call other sites.
By calling up to three other sites, and allowing each of them to add one or two
more sites, you can connect up to ten sites in a call without using an external
bridge.
❑ Dial-in calling — Allow others to call your system (IP, ISDN, or analog
telephone line) while it is in a call, for additional flexibility in multipoint
calling.
Rich Conference Experience
❑ See more with single-monitor systems — Use the continuous presence
viewing mode to show all sites on a single monitor.
❑ Additional monitors — Connect an additional television monitor to show the
far site, and a VGA monitor or projector to show presentation material. The
ViewStation FX and VS4000 allow you to connect up to three additional
television monitors, for a total of four.
❑ Additional camera — Add a document camera to show printed documents
and other objects. The ViewStation FX and VS4000 also allow you to add an
auxiliary pan/tilt/zoom (PTZ) camera to provide a second view of your site.
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Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000
❑ High resolution data collaboration — You can use the optional Visual
Concert FX to share content from your computer at up to 1280 x 1024
resolution, while your system continues to send live video from your site.
❑ Call streaming — Multicast your conference to additional viewers via the web
interface.
Enhanced User Experience
❑ New remote control design — Navigate through the configuration screens
and place calls easily using the new remote control.
•
•
•
Go Back — Navigate back through the menus using the Back button.
Go Home — Return to the main screen with one button press.
Enter a dot — Enter addresses and names that include dots using the Dot
button.
•
Color-coded buttons — Buttons for related features are color coded to
help you find them quickly.
The new remote control is compatible with older ViewStation EX, ViewStation FX, and
VS4000 systems. For information about purchasing a new remote control, please contact
your Polycom distributor.
❑ Improved control of content with Visual Concert FX — You can set the
system to allow participants to share content as soon as the PC is connected, or
when they press the Play button on the Visual Concert FX unit.
Network Flexibility
❑ Built-in LAN connectivity — ViewStation EX, ViewStation FX, and VS4000
systems include a dual 10/100 Ethernet port, providing connectivity for a PC
or other device in addition to allowing IP calls.
❑ Optional ISDN connectivity — Quad BRI and V.35/RS-449/RS-530 network
interfaces are available for ViewStation EX, ViewStation FX, and VS4000
systems. In addition, a PRI network interface is available for ViewStation FX
and VS4000 systems.
❑ Support for private networks — If you use an ISDN network interface, you
can configure your system for your organization’s private network.
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Chapter 1 - Introducing the ViewStation EX, ViewStation FX, and VS4000 Systems
❑ POTS connectivity — The ViewStation EX, ViewStation FX, and VS4000
systems can be connected to analog telephone networks.
❑ Mixed multipoint calling — ViewStation EX, ViewStation FX, and VS4000
systems can place multipoint calls that include both IP and ISDN sites.
Remote Management
❑ Address Book Utility — Maintain system address books easily with the
enhanced Address Book Utility. You can add entries and save them to your PC
and then transfer them to other ViewStation and VSX systems in your
organization.
❑ Secure remote management — The local administrator’s password on the
system prevents users from changing system configuration while allowing
you to manage the system remotely.
❑ Call Detail Reports — Access the system’s call history from the web interface.
You can download the data to a spreadsheet application for sorting and
formatting.
❑ Remote diagnostics — Tools in the web interface allow you to identify and
correct issues that affect the user’s experience.
Easy Installation
❑ Simple setup, flexible room arrangement — The ViewStation EX and
ViewStation FX fit conveniently on top of a television monitor. The VS4000 is
easy to install in an equipment rack, on top of a desk, on a credenza, or in a cart.
❑ IP or ISDN calling — The ViewStation EX, ViewStation FX, and VS4000
systems have a built-in 10/100 Mb Ethernet port for IP calls. Add the optional
Quad BRI or PRI (ViewStation FX and VS4000 only) network interface to make
calls over your ISDN telephone lines.
❑ Easy configuration wizard — The system setup wizard detects your network
connections and guides you through configuring the system to work on an IP
network or an ISDN network.
❑ Auto-sensing power supply — The system automatically adjusts for line
voltages from 90 to 264 V and line frequencies from 47 to 63 Hz.
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Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000
Standard System Components
This section describes the standard components that come with ViewStation EX,
ViewStation FX, and VS4000 systems. The models differ somewhat in their
standard components, as noted in the descriptions of the components.
In addition to the standard components, you can connect optional items to
enhance your videoconferences. These are described in the next section, Optional
Main System
The ViewStation EX and ViewStation FX set-top systems provide cutting-edge
videoconferencing technology in a sleek design. The set-top contains the main
camera, system software, and internal hardware.
The VS4000 is a rack-mounted videoconferencing system that provides enhanced
videoconferencing capabilities including connections for up to three cameras and
a VCR or DVD, up to five monitors (four NTSC or PAL and one VGA), VCR inputs
and outputs, LAN connectivity for a computer, and connections for an external
audio system.
ViewStation EX
VS4000
ViewStation FX
The original VS4000 uses 4-pin mini-DIN connectors for all S-Video connections; the
enhanced VS4000 uses dual BNC connectors.
Remote Control
The remote control is designed to make it easy to set up and operate the system —
a clearly marked, color-coded button corresponds to each common user task.
For more information about how to use the remote control, refer to the Getting
Started Guide available in the Documentation Library on the CD that came with the
system or at the Polycom web site, www.polycom.com/videodocumentation.
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Chapter 1 - Introducing the ViewStation EX, ViewStation FX, and VS4000 Systems
Main Camera
The ViewStation EX and ViewStation FX come with an integrated main camera.
Polycom recommends the Polycom PowerCam™ as the main camera for the
VS4000 because the system uses a single connector for camera power and video,
camera control, and the camera’s integrated infrared remote control receiver.
The VS4000 system can also use a Sony EVI-D100 (NTSC) or EVI-D100P (PAL)
camera as its main camera.
The enhanced VS4000 is designed to be used with the PowerCam. Although it can use any
of the cameras supported by the original VS4000, the full Pan/Tilt/Zoom (PTZ) functionality
is available only with the PowerCam.
Microphone
The microphone pod provides audio input to the system. Its advanced audio
technology focuses on the speaker so that the speaker’s voice does not have to
compete with background noises, such as the sound from an air conditioner, to be
heard. The microphone pod is designed to pick up voices from any direction.
The ViewStation EX comes standard with one microphone pod; the
ViewStation FX and VS4000 come with two.
Power Supply
The ViewStation EX and ViewStation FX set-top systems have an external power
supply; the VS4000 has an internal power supply. They all use line voltages
between 90V and 260V and line frequencies from 47 Hz to 63 Hz.
Do not use any power supply other than the one supplied with your ViewStation EX or
ViewStation FX system. Using the wrong power supply will void the warranty and may
damage your system.
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Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000
Hardware Kit
The hardware kit that comes with the system includes:
Item
Cable ties and cable tie
System
ViewStation EX (2)
ViewStation FX (2)
VS4000 (4)
Description
For keeping the system’s cables
from becoming entangled
mounts
Disks of hook-and-loop
material
ViewStation EX
ViewStation FX
For securing the ViewStation EX or
ViewStation FX set-top unit to the
top of a monitor
Vinyl feet
ViewStation EX
ViewStation FX
For stabilizing the set-top unit if the
top of your monitor slopes back
sharply
Rack-mount brackets
and screws
VS4000
For mounting the system in a rack
Batteries
ViewStation EX (3)
ViewStation FX (3)
VS4000 (6)
For the remote control
Cables
The following cables come with either the ViewStation EX, ViewStation FX, or
VS4000 system. For more information about which cables are standard and
optional with your particular system and how to connect them, refer to the system
setup card that was provided with your system.
Cable Name
System
Description
Power cord
ViewStation EX,
ViewStation FX,
VS4000
Black cord that provides power to
the power supply or the system.
LAN cable
ViewStation EX,
ViewStation FX,
VS4000
Cable with orange RJ-45
connectors that connects to the
LAN.
PC LAN cable
ViewStation FX,
VS4000
Cable with blue RJ-45 connectors
that connects to a PC.
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Cable Name
System
Description
Microphone pod cables ViewStation EX,
Cables with brown RJ-11
connectors that connect to
microphone pods.
ViewStation FX,
VS4000
Telephone cable
ViewStation EX,
ViewStation FX,
VS4000
Pink cable that connects to the
POTS line (in approved countries
only).
S-Video cables
S-Video cables
ViewStation EX,
ViewStation FX
Original VS4000
Cables with yellow 4-pin mini-DIN
connectors for connecting to
monitors and cameras.
Enhanced VS4000
Cables with yellow and white BNC
connectors and yellow 4-pin
mini-DIN connectors for connecting
to monitors and cameras.
S-Video adapters
Enhanced VS4000
Short cables with yellow and white
BNC connectors and yellow 4-pin
mini-DIN connectors for connecting
standard S-video cables to the
system.
Combination S-Video,
audio, and composite
video cables
ViewStation EX,
ViewStation FX
Cables with yellow 4-pin mini-DIN
connectors and yellow, red, and
white RCA connectors for
connecting a monitor to provide
video and audio
VCR cables
VGA cable
ViewStation FX,
VS4000
Cable with yellow, red, and white
RCA connectors that connect to a
VCR or DVD.
ViewStation EX,
ViewStation FX,
VS4000
Cable with black (for
ViewStation EX and FX) or yellow
(for VS4000) DB-15 connectors that
connects to an additional monitor or
projector.
VGA adapter
ViewStation FX
Short cable with a single black
high-density subminiature D
connector at one end, and standard
VGA and S-Video connectors at the
other end to connect to the cables
for an S-Video monitor or a VGA
monitor or projector.
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Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000
Cable Name
System
Description
Serial port cable
VS4000
Cable with black (for
ViewStation EX and FX) or purple
(for VS4000) DB-9 connectors that
connects to a touch panel or other
RS-232 device.
Audio cable
Mixer cables
VS4000
Cable with red and white RCA
connectors for connecting to the
main monitor’s audio inputs or to an
external audio system.
Enhanced VS4000
Cables with mini-Phoenix
connectors that connect to a
Polycom audio mixer. One cable
has a white RCA connector; the
other has a black one.
Documentation
In addition to the documentation CD, you received the following hardcopy
documents with your system:
❑ Read Me First, which lists where to get the Release Notes, video-test call
numbers, and product support information.
❑ Setting up the System, which describes how to install the system.
You can find the latest documentation at the Polycom web site,
www.polycom.com/videodocumentation.
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Chapter 1 - Introducing the ViewStation EX, ViewStation FX, and VS4000 Systems
Optional System Components
This section describes the components that you can purchase as an option with a
ViewStation EX, ViewStation FX, or VS4000 system.
Network Interface Modules
These network interface modules are available for the ViewStation EX,
ViewStation FX, or VS4000 system:
Network Interface
Module
System
Description
Quad BRI
ViewStation EX,
ViewStation FX,
VS4000
Allows you to connect to an ISDN
network using up to four BRI lines.
ViewStation FX,
VS4000
PRI
Allows you to connect to an ISDN
network using a PRI line.
V.35/RS-449/RS-530
ViewStation EX,
ViewStation FX,
VS4000
Allows you to connect to third-party
network equipment, including
encryption equipment and RS-366
dialers.
Additional Microphone Pod
You can connect up to two microphone pods to the system or to a Visual
Concert FX unit.
If you install more than one microphone pod, ensure that all microphone pods are
at least 6 ft (1.8 m) apart.
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Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000
Visual Concert FX
The Visual Concert FX lets you share content from your computer during calls and,
if you need to make a presentation, it also lets you connect a projector or a VGA
monitor. You can use the Visual Concert FX with the ViewStation EX,
ViewStation FX, and VS4000 system.
The Visual Concert FX has dual stream capability, so you can display video and
graphics at both the near and far sites, with video on one monitor and the live
graphics on a second monitor. The Visual Concert FX provides VGA output at a
screen resolution of up to 1280 x 1024 pixels.
For more information about the Visual Concert FX, refer to the documentation that
came with your Visual Concert FX. You can obtain copies of the Visual Concert FX
documents at the Polycom web site, www.polycom.com/videodocumentation.
Document Camera or Other Additional Camera
Besides the main camera for your system, you can connect other cameras. You can
connect a document camera as well as an additional pan/tilt/zoom (PTZ) camera
to the ViewStation FX or VS4000; you can connect only a stationary second camera
to the ViewStation EX.
You can use any of the following PTZ cameras as an additional camera on a
ViewStation FX or VS4000 system:
❑ Sony® EVI-D30 (NTSC) or Sony EVI-D31 (PAL)
❑ Sony EVI-D70 (NTSC) or Sony EVI-D70P (PAL)
❑ Sony EVI-D100 (NTSC) or Sony EVI-D100P (PAL)
❑ Elmo PTC-100S (NTSC)
❑ Elmo PTC-110R (PAL)
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Chapter 1 - Introducing the ViewStation EX, ViewStation FX, and VS4000 Systems
Additional Monitor
You can get more flexibility in how you view calls by connecting an additional
monitor, such as a VGA monitor, to your system. For example, an additional
monitor allows you to view the person you call at the same time as you view a
presentation.
System
Number of Monitors
Type of Monitors
ViewStation EX
Up to two television monitors
and a VGA monitor
Primary monitor can be S-video or
composite. The second television
monitor must be S-video.
ViewStation FX
VS4000
Up to four television monitors
and a VGA monitor
Primary monitor can be S-video or
composite. Other three television
monitors must be S-video.
Up to four television monitors
and a VGA monitor
All four television monitors can be
S-video or composite.
For high-resolution presentations, Polycom recommends using a VGA (computer) monitor.
VCR
You can connect a VCR or DVD to play recorded material during a call or to record
your videoconference. You can also connect two VCRs to play material and record
the conference at the same time.
VCR/DVD
Projector
You can connect a projector to your Polycom system. This can be very useful
during presentations in large rooms.
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Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000
Other Optional Components
You can add several other optional components to your system, such as those
listed below. For more information, see your Polycom distributor.
❑ Touch panel — Allows you to operate the system with a touch panel rather
than the remote control.
❑ VS4000 only: External infrared (IR) sensor — Allows you to install the system
out of sight and use a camera that does not include a built-in IR sensor.
❑ Audio mixer — Lets you enhance the sound quality for calls in large rooms.
Polycom recommends using the Polycom Vortex line of products for installed audio.
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2
Setting Up Your System Hardware
This chapter describes how to set up your system with the required components
and optional equipment. It also includes checklists to help you prepare the site,
including network connectivity, required network hardware, and room
assessment.
If you need additional installation information, refer to the system setup document
that was provided with your system.
For optional components, you can also refer to the setup sheet that was shipped
with the component.
To obtain additional copies of any of these documents, refer to the documentation
CD that came with the system or go to the Polycom web site,
www.polycom.com/videodocumentation.
What’s in this chapter?
Page
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Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000
Standard System Set-up
This section describes how to connect the components that are required for the
basic system set-up. Procedures for connecting additional equipment are in the
Positioning the Main System
The ViewStation EX and ViewStation FX systems are designed to be placed on top
of a monitor. If the monitor’s chassis slopes back sharply, you may need to install
feet on the bottom of the system to stabilize it. The hardware kit you received with
the unit includes a pair of self-adhesive feet.
The VS4000 system is designed as a tabletop or rack-mounted unit. To mount it in
an equipment rack, you will need to attach the mounting brackets provided with
the system.
To position the system:
1. If necessary, install feet (ViewStation EX or ViewStation FX) or mounting
brackets (VS4000) on the system.
2. Place the system in the desired location. Leave enough space to work, so that
you can connect the cables easily.
The original VS4000 uses 4-pin mini-DIN connectors for all S-Video connections; the
enhanced VS4000 uses dual BNC connectors. Because of this, installation procedures for
cameras and monitors are slightly different for the two.
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Chapter 2 - Setting Up Your System Hardware
Main Camera
The ViewStation EX and ViewStation FX come with an integrated main camera,
which is designed with a wide-angle lens.
Some older models of the ViewStation EX and ViewStation FX use a
detachable wide-angle conversion lens. The detachable wide-angle lens
cannot be used on systems with the newer style of camera.
Do not install a wide-angle conversion lens if your system uses the type
of camera shown here.
The VS4000 uses a separate camera, which allows you to install the system in an
equipment room rather than the conference room. This section describes how to
install a Polycom PowerCam™ or other camera as the main camera.
The camera you connect to the Camera 1 input determines whether your system is
an NTSC or PAL system. The VS4000 detects the camera type and provides the
appropriate video to the TV monitor. Because of this, you must connect a camera
to the Camera 1 input.
For best results, position cameras so that they do not normally point directly at a
window or other source of bright light.
The enhanced VS4000 system’s Camera 1 connections provide full PTZ functionality for the
Polycom PowerCam only.
The original VS4000 system’s Camera 1 connections provide this functionality for all
supported PTZ cameras.
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Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000
To connect a Polycom PowerCam to the VS4000:
Original VS4000:
Enhanced VS4000:
1. Connect the break-out cable to the
1. Connect the single end of the video and
PowerCam.
control cable to the PowerCam.
Original VS4000
2. Connect the S-video cable to the
system’s Camera 1 S-Video connector
and to the 4-pin mini-DIN connector on
the right side of the break-out cable’s
connector block.
2. Connect the S-video cable connector to
an S-video to BNC adapter, and connect
the adapter’s yellow BNC connector to
the camera 1 C connector, and the white
connector to the camera 1 Y connector
on the VS4000 system’s rear panel.
3. Connect the VISCA cable to the
system’s DB-9 camera control
3. Connect the camera cable’s yellow
DB-15 connector to the camera control 1
connector on the rear panel of the
system.
connector and to the 8-pin mini-DIN
connector on the break-out cable.
Enhanced VS4000
4. Be sure the camera’s power is switched
off.
Camera Control
Camera 1 Y
5. Connect the camera’s power pack to the
center connector on the break-out
cable’s connector block, and to the
appropriate power cord.
Camera 1 C
1
XVGA
Y
C
Y
C
6. Connect the power cord to a power
5
outlet.
1
2
3
4
1
4
2
3
To connect other types of main camera to the original VS4000:
1. Connect an S-video cable to the camera’s S-video connector and the Camera 1
connector on the system.
2. Connect a camera control cable (8-pin mini-DIN to DB-9) to the camera’s
VISCA in connector and to the camera control 1 connector on the rear panel of
the system.
3. Connect the camera’s power pack or cord to a power outlet.
If you want to connect an additional camera to your system, such as a document
2-18.
If you install an original VS4000 system out of the range of the remote control (for example,
in a separate equipment room), you will need to connect an external infrared (IR) sensor and
place it in the conference room. To order an external IR sensor, contact your Polycom
reseller.
The enhanced VS4000 system uses the IR sensor built into the Polycom PowerCam, and
does not require an external IR sensor.
2-4
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Chapter 2 - Setting Up Your System Hardware
Main Monitor
You will need to connect a television monitor to the system. This may be an NTSC
or PAL monitor, depending on your system.
To connect a monitor to a ViewStation EX or ViewStation FX system:
>> Connect the monitor to the system’s Monitor 1 S-Video or composite video
output, and to the Monitor 1 audio outputs.
ViewStation EX
ViewStation FX
4
3
2
0101
2
0101
3.3V
12V
7A
3A
3.3V
12V
7A
3A
1
1
XVGA
4
XVGA
4
2
2
Monitor 1
S-Video
Monitor 1
S-Video
Audio
Outputs
Audio
Outputs
Monitor 1
Composite
Monitor 1
Composite
S-Video provides superior video quality, and is strongly recommended if the system is to be
configured to display Asian fonts.
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Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000
To connect a monitor to a VS4000 system:
Original VS4000:
Enhanced VS4000:
1. Connect the S-video/audio/composite
video cable to the system’s Monitor 1
S-Video or composite video connector
and to the monitor’s video input.
1. Connect the S-video cable to the
monitor’s S-video input and to the
system’s Monitor 1 Y (white) and C
(yellow) connectors.
Original VS4000
or
2. Use the audio cable or the red and white 2. Use the audio cable or the red and white
connectors on the
connectors on the
S-video/audio/composite video cable to
connect the monitor’s audio inputs to the
system’s audio outputs.
S-video/audio/composite video cable to
connect the monitor’s audio inputs to the
system’s audio outputs.
Enhanced VS4000
or
Monitor 1 C
Monitor 1 Y
1
XVGA
5
Y
Y
C
C
1
2
3
4
1
4
2
3
Monitor 1
Composite
Audio
Outputs
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Chapter 2 - Setting Up Your System Hardware
Microphone
For best audio, place the microphone pod:
❑ on a flat surface (table, wall, or ceiling) away from obstructions, so the sound
will be directed into the microphone elements properly,
❑ at least 3 ft (0.9 m) from the system, to prevent audio feedback
❑ centered in the area where call participants will be.
If you have two microphone cables, use the longer one to connect the microphone to the
system. If you connect an additional microphone, use the shorter cable to connect it to the
first one. The cable between microphones must not be longer than the cable from the system
to the first microphone.
To connect a microphone pod:
>> Connect the microphone pod to the system’s microphone connector using the
brown RJ-9 microphone cable. Ensure that the ferrite bead is on the end that
connects to the system.
ViewStation EX
ViewStation FX
4
3
2
0101
2
0101
3.3V
12V
7A
3A
3.3V
12V
7A
3A
1
1
XVGA
4
XVGA
4
2
2
Microphone
Microphone
VS4000
4
1
XVGA
Y
C
Y
C
0101
5
1
2
3
4
1
4
2
3
Microphone
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Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000
Power Supply
The ViewStation EX and ViewStation FX set-top systems have an external power
supply.
To connect the power supply
1. Connect the power supply to the power connector on the back of the system.
2. Connect the power cord to the power supply.
ViewStation EX
ViewStation FX
4
3
2
0101
2
0101
3.3V
12V
7A
3A
3.3V
12V
7A
3A
1
1
XVGA
4
XVGA
4
2
2
Power
Power
Leave the power cord unplugged until you have connected all standard and optional
equipment to the system.
Be sure to remove the packaging collar from around the ViewStation EX or ViewStation FX
system’s camera before powering on the system.
Do not use any power supply other than the one supplied with your ViewStation EX or
ViewStation FX system. Using the wrong power supply will void the warranty and may
damage your system.
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Chapter 2 - Setting Up Your System Hardware
Remote Control
The remote control uses three AAA batteries, which are included in the hardware
kit.
To install batteries in the remote control:
1. Remove the battery cover from the back of the remote control.
2. Refer to the diagram inside the remote control, and install the batteries in the
orientation shown.
3. Reinstall the battery cover on the remote control.
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Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000
Optional Equipment Set-up
This section describes how to connect optional components to theViewStation EX,
ViewStation FX, or VS4000 system.
Network Interface Modules
This section gives procedures for installing the following network interface
modules:
❑ Quad BRI — Allows you to connect to an ISDN network using up to four BRI
lines.
❑ PRI — Allows you to connect to an ISDN network using a PRI line. This option
is available for the ViewStation FX and VS4000.
❑ V.35/RS-449/RS-530 — Allows you to connect to third-party network
equipment, including encryption equipment and RS-366 dialers.
The diagram below shows a general view of how network interface modules are
installed.
Additional device such as
ViewStation EX,
ViewStation FX,
or VS4000
Network
interface
module
NT-1 if using Quad BRI,
CSU if using PRI,
encryption equipment if
using V.35/RS-449/RS-530
ISDN
network
External
UPS
Power source
power supply
(if using PRI)
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Chapter 2 - Setting Up Your System Hardware
ISDN Network Hardware Checklist
Depending on your network type, you will need the following hardware:
If your ISDN network is... You will need...
BRI
•
•
Quad BRI network interface module with cables
Up to 4 BRI lines that will not be shared with other
equipment
•
NT-1 device, if the system will be connected to a PBX
network that does not provide an S/T interface
Note: If your Quad BRI system is connected to a PBX
that provides an S/T interface, do not use an NT-1 device.
PRI/T1
•
•
PRI network interface module with cable
North America: Channel Service Unit (CSU), if the
system will not be connected to a PBX network
(commonly available in
North America)
•
PRI line
PRI/E1
•
•
PRI network interface module with cable
PRI line
(commonly available
outside North America)
Serial
(V.35/RS-449/ RS-530)
•
•
Serial V.35/RS-449/RS-530 network interface module
Third-party network equipment and cables
Quad BRI Network Interface Module
The Quad BRI network interface module allows you to make ISDN calls using up
to four BRI lines.
In addition to the Quad BRI network interface module and the cables provided
with it, you will need an NT-1 device if your site does not use an internal telephone
system (PBX). A PBX or an NT-1 device provides the S/T interface that the Quad
BRI module requires.
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Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000
To install a Quad BRI network interface module:
1. Make sure your system is powered off.
2. Connect the system side of the Quad BRI network interface module to the
system using the network interface cable that is color-coded light blue on one
end, green on the other.
Quad BRI
System
side
ViewStation EX
ViewStation FX
4
3
2
0101
2
0101
3.3V
12V
7A
3A
3.3V
12V
7A
3A
1
1
XVGA
4
XVGA
4
2
2
Network interface
Network interface
VS4000
4
1
XVGA
Y
Y
C
0101
5
C
1
2
3
4
1
4
2
3
Network interface
3. Connect the network side of the Quad BRI network interface module to the
NT-1 device or to the ISDN network, as appropriate. If you do not connect BRI
lines to all four ports, connect the ports in ascending order.
4. If you are using an NT-1 device, connect it to the ISDN network.
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Chapter 2 - Setting Up Your System Hardware
PRI Network Interface Module
The PRI network interface module allows you to make ISDN calls using a PRI line.
You may need one of these items in addition to the PRI network interface module
and the items provided with it:
❑ External Channel Service Unit (CSU) — If you connect a PRI T1 network
interface module outside a PBX, you may wish to connect it through a CSU.
The CSU isolates the PRI from the network, and continues to transmit a signal
to the network even if the PRI network interface module loses power or is
disconnected. This prevents the line from being deactivated. CSUs are used
only in North America.
❑ PBX crossover cable — An RJ-45 crossover cable may be required when
connecting the PRI network interface module to a PBX or other third-party
network access device.
❑ 75 Ω coaxial adapter — The PRI E1 line termination is 120 Ω. In some areas,
however, the E1 network connection is via a 75 Ω coaxial cable. The PRI
network interface module does not directly support this, but you can obtain
passive adapter devices from various vendors.
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Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000
To install the PRI network interface module:
1. Ensure that the system is powered off.
2. Connect peripheral side of the PRI network interface module to the system
using the network interface cable that is color-coded light blue on both ends.
PRI
System
side
ViewStation EX
ViewStation FX
4
3
2
0101
2
0101
3.3V
12V
7A
3A
3.3V
12V
7A
3A
1
1
XVGA
4
XVGA
4
2
2
Network interface
Network interface
VS4000
4
1
XVGA
Y
Y
C
0101
5
C
1
2
3
4
1
4
2
3
Network interface
3. Connect the 12-volt DC power supply to the PRI network interface module
and then to the UPS or wall outlet.
The external 12-volt DC power supply is mandatory in European countries, and strongly
recommended in all installations.
If the PRI network interface module loses power, this creates an alarm condition that
may result in the service provider disabling the line. The external power keeps the PRI
network interface module from losing power when the system is powered off. Connect
the external power supply to an uninterruptable power supply (UPS) if possible.
4. Connect the PRI network interface module to the ISDN network or to the CSU
(North America only).
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Chapter 2 - Setting Up Your System Hardware
V.35/RS-449/RS-530 Network Interface Module
The V.35/RS-449/RS-530 network interface module allows you to connect the
system to third-party communication equipment such as encryption devices.
You will need to provide appropriate cables to connect the V.35/RS-449/RS-530
network interface module to your communication equipment.
Polycom only provides technical support for V.35, RS-449, and RS-530 cables built and
certified by Polycom. These cables are sold separately from the network interface module
and are available from Polycom.
To install a V.35/RS-449/RS-530 network interface module:
1. Ensure that the system is powered off.
2. Connect the peripheral side of the network interface module to the system
using the network interface cable that is color-coded light blue on both ends.
V.35/RS-449/RS-530
System
side
ViewStation EX
ViewStation FX
4
3
2
0101
2
0101
3.3V
12V
7A
3A
3.3V
12V
7A
3A
1
1
XVGA
4
XVGA
4
2
2
Network interface
Network interface
VS4000
4
1
XVGA
Y
Y
C
0101
5
C
1
2
3
4
1
4
2
3
Network interface
3. Connect the network side of the network interface module to the data
communications equipment.
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Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000
•
•
If you have only one cable, connect it to port 1 of the network interface
module and to the lowest-numbered port of the data communications
equipment.
If the data communications equipment does not use dialing, do not
connect the cable connector marked RS366 Interface.
Additional Microphone Pod
You can connect an additional microphone pod to the system.
To connect an additional microphone pod:
1. Use the brown RJ-9 microphone cable to connect the additional microphone
pod to the available connector on the microphone pod already installed.
2. Place the microphone pods at least 6 ft (1.8 m) apart.
For more information about how to connect microphone pods, refer to the setup
sheet that came with your system.
Visual Concert FX
The Visual Concert FX uses the same connector on the system’s back panel as the
microphone pod. If you install aVisual Concert FX, you must use the connectors it
provides for the microphone pod or pods.
For more information about connecting the Visual Concert FX, refer to the Visual
Concert FX QuickStart card that came with your Visual Concert FX.
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Chapter 2 - Setting Up Your System Hardware
To connect a Visual Concert FX:
1. Make sure the system is powered off.
2. Referring to the Visual Concert FX QuickStart, connect the single end of the
system cable to the system connector on the Visual Concert FX.
3. Connect the system cable’s LAN connector to the system’s blue LAN port,
which is at the left end of the back panel.
4. Connect the system cable’s microphone connector to the system’s microphone
cable connector.
Visual Concert FX
System
ViewStation EX
ViewStation FX
4
3
2
0101
2
0101
3.3V
12V
7A
3A
3.3V
12V
7A
3A
1
1
XVGA
4
XVGA
4
2
2
Microphone
Microphone
LAN
LAN
VS4000
4
1
XVGA
5
Y
C
Y
C
0101
1
2
3
4
1
4
2
3
Microphone
LAN
5. Connect the microphone pod or pods to the Visual Concert FX using the
microphone pod cables included in the Visual Concert FX shipping box.
6. Connect the system cable’s power connector to the power supply.
7. Connect the power cord from the power supply to a power outlet.
You can connect a VGA monitor to the VGA output on the Visual Concert FX
instead of connecting the monitor directly to the rear panel of the system.
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Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000
Document Camera or Other Additional Camera
Besides the main camera for your system, you can connect a document camera as
well as an additional pan/tilt/zoom (PTZ) camera to the ViewStation FX or
VS4000; you can connect only a stationary second camera to the ViewStation EX.
The enhanced VS4000 allows you to designate any camera input as the primary
camera.
Ensure that the system is powered off before you connect cameras. If you connect a PTZ
camera while the system is powered on, the system may not be able to control the camera.
To connect a document camera:
To a ViewStation EX or ViewStation FX: To a VS4000 system:
Connect an S-video cable to the document
camera and to the camera 2 connector on
the rear panel of the system.
Original VS4000:
Connect an S-video cable to the document
camera and to the camera 2 connector on
the rear panel of the system.
Enhanced VS4000:
2
3.3V
12V
1. Connect one end of the yellow S-video
XVGA
4
2
cable to the document camera.
Camera 2
2. Connect the other end of the S-video
cable to an S-video to BNC adapter.
3. Connect the adapter’s yellow BNC
connector to the camera 2 C connector,
and the white connector to the camera 2
Y connector on the VS4000 system’s
rear panel.
Camera 2 Y
Camera 2 C
4
1
XVGA
5
Y
C
Y
C
0101
1
2
3
4
1
4
2
3
Camera 2 Composite
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To connect an additional PowerCam:
To a ViewStation FX system:
To a VS4000 system:
1. Connect the break-out cable to the
1. Connect the break-out cable to the
PowerCam.
PowerCam.
Original VS4000
2. Connect the 7-pin connector end of the 2. Connect a mini-DIN to DB-9 VISCA
Y-shaped PTZ cable to the camera 4
port on the rear panel of the system.
cable from the system’s camera 4
control connector to the 8-pin mini-DIN
connector on the left side of the
break-out cable’s connector block.
Camera 4
3. Original VS4000:Connect an S-video
cable to the 4-pin mini-DIN connector on
the right side of the break-out cable’s
connector block, and to the Camera 4
S-video connector on the system.
Enhanced VS4000: Connect an
S-video cable to the 4-pin mini-DIN
connector on the right side of the
break-out cable’s connector block, and
to an S-video to BNC adapter.
4
3
2
Enhanced VS4000
3.3V
12V
7A
3A
1
XVGA
4
2
3. Connect the PTZ cable’s 8-pin VISCA
connector to the 8-pin mini-DIN
connector on the left side of the
break-out cable’s connector block.
Connect the adapter’s yellow BNC
connector to the camera 4 C connector,
and the white connector to the camera 4
Y connector on the VS4000 system’s
rear panel.
4. Connect the PTZ cable’s 4-pin S-video
connector to the 4-pin mini-DIN
connector on the right side of the
break-out cable’s connector block.
5. Connect the camera’s power pack to the
center connector on the break-out
cable’s connector block, and to the
appropriate power cord.
Camera 4 Y
Camera 4 C
4
1
XVGA
6. Connect the power cord to a power
Y
C
Y
C
0101
5
outlet.
1
2
3
4
1
4
2
3
Camera 4 Control
4. Connect the camera’s power pack to the
center connector on the break-out
cable’s connector block, and to the
appropriate power cord.
5. Connect the power cord to a power
outlet.
Be sure to remove the packaging collar from around the camera before powering on the
system.
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Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000
To connect an additional PTZ camera other than PowerCam:
To a ViewStation FX system:
To a VS4000 system:
1. Connect the 7-pin connector end of the 1. Original VS4000: Connect an S-video
Y-shaped PTZ cable to the camera 4
port on the rear panel of the system.
cable to the camera’s S-video connector
and to the system’s Camera 4 S-video
connector.
Enhanced VS4000: Connect an
S-video cable to the camera’s S-video
connector and to an S-video to BNC
adapter.
Camera 4
Connect the adapter’s yellow BNC
connector to the camera 4 C connector,
and the white connector to the camera 4
Y connector on the VS4000 system’s
rear panel.
4
3
2
3.3V
12V
7A
3A
1
XVGA
4
2
2. Connect the 4-pin end of the Y-shaped
PTZ cable to the S-video connector on
the camera.
2. Connect a mini-DIN to DB-9 VISCA
cable from the camera’s VISCA IN
connector to the system’s Camera 4
control connector.
3. Connect the 8-pin end of the Y-shaped
PTZ cable to the 8-pin VISCA IN port on
the camera.
Camera 4 Y
Camera 4 C
4. Connect the camera’s power pack or
cord to a power outlet.
4
1
XVGA
Y
C
Y
C
0101
5
1
2
3
4
1
4
2
3
Camera 4 Control
3. Be sure the camera’s power switch (if
any) is off.
4. Connect the camera’s power pack or
power cord.
5. Connect the power cord to a power
outlet.
For more information about how to connect an additional camera, refer to the
setup sheet that came with your system.
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Chapter 2 - Setting Up Your System Hardware
Additional Monitor
You can connect an additional television monitor to your system for another view
of call participants or other video, and you can connect a VGA monitor for viewing
material from a computer, such as high-resolution presentations.
Polycom recommends using television monitors to show people. For high-resolution
presentations, Polycom recommends using a VGA (computer) monitor or a projector.
To connect an additional TV monitor:
To a ViewStation EX or ViewStation FX: To a VS4000 system:
Connect a yellow S-video cable to S-video
connector on the monitor and to the
appropriate monitor connector on the rear
panel of the system. The ViewStation EX
system only provides one additional
television monitor output, the Monitor 2
output.
Original VS4000: Connect an S-video or
composite video cable to the monitor’s
video input and to the appropriate S-video
or composite monitor output (monitor 2, 3,
or 4) on the system.
ViewStation EX
ViewStation FX
Enhanced VS4000: Connect an S-video
cable to the monitor’s S-video input and to
an S-video adapter, and connect the
adapter’s yellow and white BNC
connectors to the appropriate C and Y
connectors, respectively, on the system’s
rear panel (monitor 2, 3, or 4),
VS4000
Monitor 3 S-Video
(ViewStation FX only)
or
4
3
2
0101
3.3V
12V
7A
3A
Connect a composite video cable to the
monitor’s composite video input and to the
appropriate composite output (2, 3, or 4).
1
XVGA
4
2
Monitor 2
S-Video
Monitor 2, 3, 4 Y
Monitor 2, 3, 4 C
1
XVGA
Y
C
Y
C
5
1
2
3
4
1
4
2
3
Monitor 2, 3, 4
Composite
Polycom recommends using S-video for television monitors. You may connect the monitor
using a composite video connection, if the monitor does not have an S-video connector.
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To connect a VGA monitor to a ViewStation EX, ViewStation FX, or VS4000:
>> Connect a VGA cable from the monitor to the system’s XVGA monitor output.
If the system is a ViewStation FX, you may wish to use the VGA adapter cable
so that you can connect an additional S-Video TV monitor as well. The S-video
monitor is Monitor 4.
ViewStation EX
and VS4000
ViewStation EX
ViewStation FX
4
3
2
0101
ViewStation FX
0101
2
3.3V
12V
7A
3A
3.3V
12V
7A
3A
1
1
XVGA
4
XVGA
4
2
2
XVGA Monitor
XVGA Monitor
VS4000
XVGA Monitor
4
1
XVGA
5
Y
C
Y
C
0101
1
2
3
4
1
4
2
3
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Chapter 2 - Setting Up Your System Hardware
Projector
You can connect a projector instead of a VGA monitor to display presentation
materials from a computer.
To connect a projector:
>> Connect a VGA cable from the projector to the system’s XVGA monitor
output. If the system is a ViewStation FX, you may wish to use the VGA
adapter cable so that you can connect an additional S-Video TV monitor as
well.
ViewStation EX
VS4000
ViewStation EX
ViewStation FX
ViewStation FX
4
3
2
0101
2
0101
3.3V
12V
7A
3A
3.3V
12V
7A
3A
1
1
XVGA
4
XVGA
4
2
2
XVGA Monitor
XVGA Monitor
VS4000
XVGA Monitor
4
1
XVGA
5
Y
C
Y
C
0101
1
2
3
4
1
4
2
3
For more information about how to connect a projector, refer to the setup sheet that
came with your system.
VCR
You can connect a VCR or DVD to play recorded material during a call or to record
your videoconference. You can also connect two VCRs to play material and record
the conference at the same time.
The VCR inputs are active when you select camera 3. You will need to configure the system
to work with the VCR or DVD.
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To connect a VCR to play:
VCR/DVD
1. Connect the yellow, red, and white VCR audio and video line out cables to the
VCR inputs on the rear panel of the system.
2. Refer to the manufacturer’s instructions for configuring the VCR.
ViewStation EX
ViewStation FX
VCR
VCR
Inputs
Inputs
4
3
2
0101
2
0101
3.3V
12V
7A
3A
3.3V
12V
7A
3A
1
1
XVGA
4
XVGA
4
2
2
VCR
Outputs
VCR
Outputs
VS4000
4
1
XVGA
5
Y
C
Y
C
0101
1
2
3
4
1
4
2
3
VCR
Inputs
VCR
Outputs
To connect a VCR to record:
1. Connect the yellow, red, and white VCR audio and video line in cables to the
VCR outputs on the rear panel of the system.
2. Refer to the manufacturer’s instructions for configuring the VCR.
For more information about how to connect a VCR, refer to the setup sheet that
came with your system.
2-24
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Chapter 2 - Setting Up Your System Hardware
Other Optional Components
You can add several other optional components to your system, such as those
listed below. For more information, see your Polycom distributor.
❑ Touch panel — Allows you to operate the system with a touch panel rather
than the remote control.
❑ VS4000 only: External infrared (IR) sensor — Allows you to install the system
out of sight and use a camera that does not include a built-in IR sensor.
❑ Audio mixer — Lets you enhance the sound quality for calls in large rooms.
Polycom recommends using the Polycom Vortex line of products for installed audio.
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3
Configuring Network Use
This chapter lists the information you need to get your network ready for
videoconferencing. Once you’ve gathered that information, you can begin
configuring the system’s network options. Details on how to perform this
configuration are also included in this chapter.
When you power on your system for the first time, the setup wizard detects the
system’s IP and ISDN connections and leads you through the minimum
configuration steps required to place a call.
If you need to change any of these initial settings to accommodate your
organization’s environment, you can manually adjust them using the screens
described in this chapter.
Note that if you establish an administrator’s password during the setup wizard,
you will need to enter it each time you wish to change the Admin settings.
What’s in this Chapter?
Page
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Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000
Getting the Network Ready
Before you begin configuring the network options, you must make sure your
network is ready for videoconferencing.
To begin, refer to the Preparing Your Network for Collaboration document, available
at www.polycom.com/videodocumentation. This document contains information
you need to prepare your network, such as worksheets that will help you order
ISDN.
Network Connectivity Checklist
You will need this information to make and receive video calls at your site:
This information...
IP address
Should be provided by your...
Internet Service Provider or system administrator
System administrator
System name
Gatekeeper address
Firewall information
IP Network Service Provider or system administrator
IP Network Service Provider or system administrator
ISDN Network Service Provider
ISDN address (for BRI or serial
V.35/RS-449/RS-530 capability)
SPIDs (BRI - North America only) ISDN Network Service Provider
ISDN switch protocols ISDN Network Service Provider
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Chapter 3 - Configuring Network Use
Using the Setup Wizard
When you power on your system for the first time, the setup wizard detects the
system’s IP and ISDN connections and leads you through the minimum
configuration steps required to place a call. If you need more information about
these steps, refer to the corresponding sections in this chapter.
The setup wizard allows you to set an administrator password, which lets you
limit access to the Admin Settings. The administrator password may contain letters
and numbers, but no other characters.
If you set an administrator password, make sure that you remember it. If you forget the
password, you will have to reset the system, delete the system files, and run the setup wizard
again in order to access the Admin Settings and reset the password.
You cannot set the administrator password from a remote location.
You can run the setup wizard or view the configuration screens in either of these
two ways:
❑ In the room with the system — Use the remote control to navigate the screens
and enter information.
❑ From a remote location — Use a web browser to access the system’s web
interface. To do this, you need to know the IP address of the system. Polycom
recommends using Microsoft® Internet Explorer 6.0 or later.
You can use the web interface to configure all of the system settings except the remote
management settings. These settings must be configured on the local system by an
administrator.
To access the system using the web interface:
1. On a PC, open a web browser.
2. In the browser address line, enter the system’s IP address, for example,
3. Enter admin as the user name, and the admin password, if a password has
been established.
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Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000
Configuring Video Call Preferences
To configure video call preferences:
1. Go to System Info > Admin Setup > Video Network > Call Preferences.
2. Configure these settings:
Setting
Description
ISDN Video Calls (H.320)
(Quad BRI or PRI)
Allows users to place IDSN calls.
V.35 Video Calls
Allows users to place V.35 calls.
(V.35/RS-449/RS-530)
LAN/Internet Calls (H.323) Allows users to place IP calls.
Display IP Dialing
Extension
Adds a field to the Video Phone screen so you can enter
the H.323 extension separately from the gateway ID.
If you choose not to add a field for the extension, users can
either append the extension to the gateway number or use
the Tone Pad to enter the extension when the gateway
requests it.
Allow H.320 and H.323
Mixed Calls
Allows users to place and receive multipoint calls that
include both IP and ISDN sites. This choice is available
only if you allow both ISDN and LAN calls on this system.
Unchecking this option provides extra security for systems
requiring LAN connectivity while placing encrypted calls
over ISDN lines. If you clear this selection, IP endpoints
cannot join ISDN calls.
3. If you enabled both ISDN and IP calling, select Next and configure these
settings:
Setting
Description
Primary Call Type Choice
Allows you to specify how to place calls to Directory entries
containing multiple numbers. You can also specify a call
type to use when the primary call type is not available.
Secondary call Type
Choice
If you choose Manual, the system prompts the user to
choose a call type.
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Chapter 3 - Configuring Network Use
Configuring IP Calling
Configuring LAN Support
If your system is part of a LAN, use this section to configure the system to work
with the LAN.
To configure LAN support:
1. Go to System Info > Admin Setup > LAN/H.323 > LAN/Intranet > LAN &
Intranet.
2. Configure these settings:
Setting
Description
Host Name
Indicates the system’s DNS name.
The LAN Host Name:
•
•
•
must begin with a letter and end with a letter or number
may include up to 63 letters, numbers, and hyphens
is not case sensitive.
Note: If you change the Host Name, the system restarts.
Sends a request to the WINS server for WINS name resolution.
Specifies how the system obtains an IP address.
WINS Resolution
DHCP
•
Client — The system gets an IP address from the DHCP server
on the LAN. The DHCP server also supplies the DNS server
address, default gateway, subnet mask, and WINS server
address. If the DHCP server is not available, the system cannot
get an IP address.
•
•
Off — The IP address will not be assigned automatically. You
must enter the IP address, DNS server address, default
gateway, subnet mask, and WINS server address manually.
Server — The ViewStation FX or VS4000 system’s internal
DHCP server assigns up to 12 IP addresses to network devices.
Assigned IP addresses range from 1.1.1.2 to 1.1.1.14.
To use this option, you must enable it during a SoftUpdate. For
more information, see Keeping your Software Current on
Note: Do not use this setting if the ViewStation FX or VS4000 is
connected to a LAN with a DHCP server.
The setting will not take effect if the system is on a LAN with an
active DHCP server.
If the system has previously been configured as a DHCP server, it
reverts to being a DHCP client when it is connected to a LAN and
restarted.
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Setting
Description
IP Address
Displays the IP address currently assigned to the system.
If the system does not automatically obtain an IP Address, enter
the IP address here.
DNS Servers
Default Gateway
Subnet Mask
WINS Server
Displays the DNS servers currently assigned to the system.
If the system does not automatically obtain a DNS server address,
enter up to four DNS servers here.
Displays the gateway currently assigned to the system.
If the system does not automatically obtain a gateway IP address,
enter one here.
Displays the subnet mask currently assigned to the system.
If the system does not automatically obtain a subnet mask, enter
one here.
Displays the WINS server currently assigned to the system.
If the system does not automatically obtain a WINS server IP
address, enter one here.
To configure Advanced LAN properties:
1. Go to System Info > Admin Setup > LAN/H.323 > LAN/Intranet > Advanced
LAN Settings.
2. Configure these settings:
Setting
Description
Select LAN Port
Specifies whether a PC is connected to this system.
•
•
LAN Port — No PC is connected to this system.
PC Port — A PC is connected to this system. If the
videoconferencing system is connected to the LAN, the PC can
also access the network.
LAN Speed
Specifies the LAN speed to use. Note that the speed you choose
must be supported by the switch.
Choose Auto to have the network switch negotiate the speed
automatically.
If you choose 10 Mbps or 100 Mbps, you must also select a
duplex mode.
Duplex Mode
Specifies Half Duplex or Full Duplex. Note that the duplex mode
you choose must be supported by the switch.
Choose Auto to have the network switch negotiate the duplex
mode automatically.
The system restarts if you change this setting.
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Chapter 3 - Configuring Network Use
Configuring the System for Use with a Firewall or NAT
A firewall protects an organization’s network by controlling data traffic from
outside the network. Unless your firewall is designed to work with H.323
videoconferencing equipment, you must configure the system and the firewall to
allow videoconferencing traffic to pass in and out of the network.
Network Address Translation (NAT) network environments use private internal IP
addresses for devices within the network, while using one external IP address to
allow devices on the LAN to communicate with other devices outside the LAN. If
your system uses a NAT, it must be assigned a public IP address to communicate
outside the LAN.
To set up the system to work with a firewall or NAT:
1. Go to System Info > Admin Setup > LAN/H.323 > LAN/Intranet >
Firewall/LAN Connection.
2. Configure these settings:
Setting
Description
Use Fixed Ports
Lets you specify whether to define the TCP and UDP ports.
This enables the ViewStation system to assign a range of ports
starting with the TCP and UDP ports you specify. In most cases,
the range begins with port 3230 for both TCP and UDP.
Note: You must also open the firewall’s TCP port 1720 to allow
H.323 traffic.
TCP Ports
UDP Ports
Lets you specify the beginning value for the range of TCP and
UDP Ports used by the system.
Note: You must also open the firewall’s TCP port 1720 to allow
H.323 traffic.
System is Behind a
NAT
Lets you specify that the system obtains its IP address from the
NAT. If users connect to this system using a Virtual Private
Network (VPN), clear this field.
NAT is H.323
Compatible
Lets you specify that the system is behind a NAT that allows
HTTP traffic.
Auto Discover NAT
Lets you specify whether the system should determine the NAT
Public Address automatically.
The system restarts if you change this setting.
NAT Public (WAN)
Address
Displays the address that callers from outside the LAN use to call
your system. If you chose to configure the NAT manually, enter
the NAT Public Address here.
The system restarts if you change this setting.
Address Displayed in Lets you choose whether to display this system’s public or private
Global Address Book address in the Global Address Book.
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Configure the system for specific products as follows:
If you use this type of
NAT or firewall...
Configure your system this way...
Use Fixed Ports
Yes
System is Behind a NAT
NAT is H.323 Compatible
No
Cisco® PIX®
Yes
Note: Do not select the
Fix Up H.323 feature.
Cisco® Router NAT
Linksys®
No
No
No
No
Yes
No
Yes
No
Setting is ignored
Netgear®
No
SMC® Barricade™
Yes
Yes
Systems deployed outside a firewall are potentially vulnerable to unauthorized access. Visit
the Polycom Security Center at www.polycom.com for timely security information. You can
also register to receive periodic email updates and advisories.
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Chapter 3 - Configuring Network Use
Specifying H.323 Settings
If your network uses a gatekeeper, the system can automatically register its H.323
name and extension. This allows others to call the system by entering the H.323
name or extension instead of the IP address.
To specify H.323 Settings:
1. Go to System Info > Admin Setup > LAN/H.323 > H.323 > Setup.
2. Configure these settings:
Setting
Description
H.323 name when
calling this system
Specifies the name that gatekeepers and gateways use to identify
this system. You can make point-to-point calls using H.323 names
if both systems are registered to a gatekeeper.
The H.323 Name is the same as the System Name, unless you
change it. Your organization’s dial plan may define the names you
can use. Each system’s name must be unique.
The system restarts if you change this setting.
H.323 Extension
(E.164)
Specifies the extension that gatekeepers and gateways use to
identify this system.
The default H.323 Extension is based on the system serial
number, but it can be changed. Your organization’s dial plan may
define the extensions you can use. Each system’s extension must
be unique.
The system restarts if you change this setting.
Auto H.323 Dialing
Lets the system automatically detect the call type based on the
format of the dialing information you enter. The ISDN and IP fields
are not displayed on the Video Phone screen.
Display IP Dialing
Extension
Adds a field to the Video Phone screen so you can enter the H.323
extension separately from the gateway ID.
If you choose not to add a field for the extension, users can either
append the extension to the gateway number or use the Tone Pad
to enter the extension when the gateway requests it.
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Configuring Dialing Speeds
Setting up dialing speeds lets you define the speeds users can choose when they
make calls or add Directory entries.
To configure the dialing speeds available to users:
1. Go to System Info > Admin Setup > LAN/H.323 > H.323 > Dialing Speeds.
2. Select the call rates that users can choose for making calls.
•
•
Nx56 and Nx64 rates are available for ISDN calls.
IPx56 and IPx64 rates are available for IP calls.
Configuring the System to Use a Gatekeeper
A gatekeeper supervises network traffic and manages functions such as
bandwidth control and admission control. The gatekeeper also handles address
translation, which allows users to make calls using static aliases instead of IP
addresses that may change each day.
To configure the system to use a gatekeeper:
1. Go to System Info > Admin Setup > LAN/H.323 > H.323 > Gatekeeper.
2. Configure these settings:
Setting
Description
H.323 Name
Specifies the name that gatekeepers and gateways use to identify
this system. You can make point-to-point calls using H.323 names
if both systems are registered to a gatekeeper.
The H.323 Name is the same as the System Name, unless you
change it. Your organization’s dial plan may define the names you
can use. Each system’s name must be unique.
The system restarts if you change this setting.
H.323 Extension
(E.164)
Specifies the extension that gatekeepers and gateways use to
identify this system.
The default H.323 Extension is based on the system serial
number, but it can be changed. Your organization’s dial plan may
define the extensions you can use. Each system’s extension must
be unique.
The system restarts if you change this setting.
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Setting
Description
Use Gatekeeper
Specifies whether to use a gatekeeper. Gateways and
gatekeepers are required for calls between IP and ISDN networks.
•
•
Off — Calls do not use a gatekeeper.
Specify — Calls use the specified gatekeeper. Enter the
gatekeeper’s IP address or name (for example,
gatekeeper.companyname.usa.com, or
255.255.255.255).
•
•
Auto — System automatically finds an available gatekeeper.
The system restarts if you change this setting.
Gatekeeper IP
Address
Displays the gatekeeper’s IP address. If you chose to specify a
gatekeeper, enter the IP address here.
The system restarts if you change this setting.
Outbound Call
Route
For systems using a gatekeeper, specifies whether calls initiated
by this system should be handled as IP calls sent through a
gateway or as ISDN.
DialMultipointCalls Lets you specify whether multipoint calls use the system’s internal
from PathNavigator multipoint capability or the PathNavigator Conference on Demand
feature. This feature is available only if the system is:
•
•
Configured for multipoint calling.
Registered with a PathNavigator gatekeeper.
Configuring the System to Use a Gateway
A gateway performs protocol conversion between IP and ISDN networks, so that
users on different networks can call one another. If the system is configured to use
a gateway, you must also configure it to use a gatekeeper.
To configure the system to use a gateway:
1. Go to System Info > Admin Setup > LAN/H.323 > H.323 > Gateway.
2. Configure these settings:
Setting
Description
Gateway Number
Type
Specifies the number type users enter to call this system:
•
Direct Inward Dial (DID) — Users enter an internal extension
to call this system directly.
Note: If you choose this option, you must also register the
number with the gatekeeper as an E.164 alias.
•
Number + Extension — Users enter the gateway number and
the system’s extension to call this system.
Country Code
Specifies the country code for the system’s location.
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Setting
Description
Area Code
Number
Specifies the area or city code for the system’s location.
Specifies the gateway’s number.
Extension
Specifies the extension that identifies this system for incoming
gateway calls.
The default H.323 Extension is initially based on the system serial
number, but it can be changed.
Number of Digits in
DID Number
Specifies the number of digits configured by your network
administrator.
Number of Digits in
Extension
Specifies the number of digits configured by your network
administrator.
3. Select Next and enter a prefix or suffix for each bandwidth you want to allow
for gateway calls.
Be sure to configure the gateway to use the same prefixes and suffixes you define for
the system.
Specifying Quality of Service
Set the Quality of Service options for the way your network handles IP packets
during video calls.
To specify the Quality of Service:
1. Go to System Info > Admin Setup > LAN/H.323 > QOS.
2. Configure these settings:
Setting
Description
Type of Service
(ToS) Field
Lets you choose your service type.
Type of Service
(ToS) Value
Specifies the value of the Type of Service (ToS) byte in the IP
packet header for video, audio, and far-end camera control. These
values are supported:
Type of Service
IP Precedence:
Diffserv:
Minimum Value Maximum Value
0
0
5
63
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Chapter 3 - Configuring Network Use
Setting
Description
Dynamic
Bandwidth
Specifies whether to let the system automatically find the optimum
line speed for a call if packet loss occurs.
Enable PVEC
Allows the system to use PVEC (Polycom Video Error
Concealment) if packet loss occurs.
Configuring ISDN Support
You can add one optional network interface module to the system. This lets you
extend the functionality of the system so that you can:
❑ Make ISDN calls over a PRI/T1 network (in North America) or PRI/E1
(outside of North America).
❑ Make ISDN calls over a BRI network.
❑ Connect encryption or other third-party network equipment using a Serial
V.35/RS-449/RS-530 interface.
This section describes the settings for all optional network interfaces and identifies
the settings that are available only for specific network interfaces.
You can configure a network interface only if the corresponding network interface
module is installed. The system automatically detects the module and displays
only the required configuration screens.
Configuring Inverse Multiplexer (IMUX) Settings
You must configure the IMUX settings for Quad BRI and PRI only. If your system
uses the V.35/RS- 449/RS-530 network interface, skip this section.
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Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000
To configure Inverse Multiplexer (IMUX) settings:
1. Go to System Info > Admin Setup > Video Network > IMUX.
2. Choose each icon and configure the settings on the corresponding screens:
Choose...
Then do this...
Numbers
1. Specify the area code for this system’s location.
2. Specify the numbers assigned to the B1 and B2 channels for
each line.
The two numbers for a line may be the same or different,
depending on the switch protocol in use.
SPIDs
1. If the system is on a PBX, select PBX. You will not need to do
(for Quad BRI with
NT-1 device only)
any further configuration on this screen.
Note: The PBX selection is not available on the web interface. If
you are configuring the system from the web interface, and the
system is on a PBX, skip this screen.
2. If the system is not on a PBX, and you have configured ISDN
switch protocol to be AT&T 5ESS Multipoint, NI-1, or Nortel
DMS-100, specify the system’s SPIDs. The system then verifies
the numbers. If the system is unable to verify the SPIDs, make
sure the system is connected and that the ISDN numbers you
entered are correct.
If the system is located in the United States or Canada, you can
have the system detect the SPIDs automatically.
3. Select Start.
Audio Quality
Specify the minimum bandwidth allowed for calls using the G.722
algorithm. All calls below this bandwidth use the G.728 algorithm.
Advanced Dialing
Specify whether to dial the ISDN channels all at once or one at a
time.
If you choose to dial channels one at a time, each channel is
dialed only after the previous channel connects Use this setting if
you experience problems dialing all channels at once.
Dialing Speeds
Select the call rates that users can choose for making calls.
•
•
Nx56 and Nx64 rates are available for ISDN calls.
IPx56 and IPx64 rates are available for IP calls.
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Chapter 3 - Configuring Network Use
Configuring the Quad BRI Network Interface
To configure the ISDN Network settings:
1. Go to System Info > Admin Setup > Video Network > ISDN Network.
2. Configure these settings:
Setting
Description
Country Code
Area Code
Specifies the country code for this system’s location.
Specifies the area code or STD for this system’s location.
Number A
Number B
Specifies the primary and secondary ISDN numbers assigned to
this system.
ISDN Switch
Protocol
Specifies the ISDN switch protocol used by the network. Contact
your ISDN network service provider for this information.
ISDN Dialing Prefix Specifies the number to dial to access numbers outside the PBX.
If the system is not located on a PBX, leave this field blank.
Configuring the PRI Network Interface
To use the PRI network interface, you must configure the following:
❑ PRI network support
❑ PRI channels
❑ PRI information
Your ISDN service provider can tell you which protocol your network uses. If you later
change the country setting, the PRI switch protocols available may also change, and you
may be prompted to configure a different PRI switch protocol.
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To set up PRI network support:
1. Go to System Info > Admin Setup > Video Network > IMUX > PRI Network
> PRI Setup.
2. Configure these settings:
Setting
Description
Line Signalling
Specifies the framing format in use.
This setting is configurable for PRI E1, read-only for PRI T1.
CSU
(PRI T1 only)
Specifies whether this system uses an external or internal
Channel Service Unit (CSU).
Line Build Out
(PRI T1 only)
For systems using an internal CSU, indicates the output
attenuation in dB. Your service provider can provide you with
these values.
For systems using an external CSU, indicates the length (in feet)
of the RJ-45 cable that connects the PRI network interface module
to the CSU.
Switch Protocol
Specifies the Network switch protocol. The available choices are
determined by the system’s country settings.
This setting is read-only for PRI E1, configurable for PRI T1.
3. Select Advanced PRI Setup and configure these settings:
Setting
Description
Restore Default
Resets all values on this screen. This does not affect other PRI
settings.
Numbering Plan
Select the appropriate numbering plan for your location, if it differs
from the default.
International
Dialing Prefix
Specify the dialing prefix needed for international calls.
Call-by-Call
Specifies a code that the system sends to the telephone company
switch to request a special service, if such a code is required.
Consult your telephone service provider to determine the proper
call-by-call value.
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To configure the PRI channels:
1. Go to System Info > Admin Setup > Video Network > IMUX > PRI Network
> PRI Status.
2. Select a channel to activate or deactivate it. Active channels are represented by
a green icon, and inactive channels are represented by a gray icon.
Channels should be activated and deactivated only by a knowledgeable network
professional.
To access PRI Information:
1. Go to System Info > Admin Setup > Video Network > IMUX> PRI Network
> PRI Information.
2. You can view the following read-only information:
Setting
Description
PRI Line Type
Displays read-only information about the system and
its configuration.
Number of Active Channels
D Channel Location
Network Mode
Clock Source
Terminal Endpoint ID (TEI)
Line Termination (PRI E1 only)
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Configuring the Serial V.35/RS-449/RS-530 Network Interface
To use the serial network interface for the system, you may need to configure the
following:
❑ Video network settings
❑ Network control signals
❑ Calling profile
❑ Broadcast Mode
❑ Dialing speeds
❑ Crypto Resync
To configure serial video network settings:
1. Go to System Info > Admin Setup > Video Network > Video Network.
2. Configure these settings:
Setting
Description
RS-366 Dialing
Allows users to dial calls from this system.
Uncheck this box if this is a dedicated connection or if
another device is used for dialing calls.
V.35 Ports Used
Dialing Protocol
Broadcast Mode
Specifies whether one or two lines are connected.
Specifies the protocol used by this system.
Enables support for H.331 broadcast transmissions from
this system.
This enables the system to send video and audio to many
other system, such as large satellite networks.
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Chapter 3 - Configuring Network Use
To configure serial interface control signals:
The system can provide standard or inverted signal polarity. Refer to the documentation
supplied with the device you have connected to the V.35/RS-449/RS-530 network interface
module to determine whether you need to change signal polarity. Do not change signal
polarity unless your equipment requires it. Incorrect signal polarity settings will prevent the
equipment from working properly.
1. Go to System Info> Admin Settings > Video Network > Advanced V.35.
2. Configure these settings:
Setting
ST
Description
Lets you specify the signaling required by the external
device connected to the system. Specify normal or
inverted, as appropriate. In most cases, normal signaling
is appropriate.
RT
RTS
DCD
CTS
DTR
DSR
To choose a calling profile for the connected equipment:
1. Go to System Info > Admin Setup > Video Network and enable RS-366
Dialing.
2. Select Advanced Dialing and configure these settings:
Setting
Description
Prefix
Lets you specify the dialing prefix required to reach an outside
line.
Calling Profile
Lets you specify what data communications equipment is
connected to the network interface. The system automatically
displays the default prefixes, suffixes, and calling speeds required
by that device.
If your device is not listed, choose Custom.
Speed
Lets you define the prefixes or suffixes to use for each speed used
in a Custom Calling Profile. For information about required
prefixes and suffixes, see the documentation that came with the
device.
If you choose a predefined Calling Profile, this information is
supplied for you.
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To configure Broadcast Mode settings:
1. Go to System Info > Admin Setup > Video Network > Video Network and
enable Broadcast Mode.
2. Select Broadcast Mode Setup and configure these settings:
Setting
Description
Video Format
Video Protocol
Specifies the resolution at which video is transmitted.
Specifies the protocol used to transmit video. Choose the lowest
protocol supported by all systems in the conference.
Audio Mode
Frame Rate
Specifies the protocol used to transmit audio,
Specifies the frame rate to use.
In Broadcast Mode, the system sends and receives audio and video without handshaking
with the far end systems. This enables the system to send transmissions to many systems
at once, such as satellite networks. In this mode, the system does not receive audio and
video from all far site systems.
To select dialing speeds:
1. Go to System Info > Admin Setup > Video Network and enable RS-366
Dialing.
2. Select Dialing Speeds and select the call rates that users can choose for making
calls.
•
•
Nx56 and Nx64 rates are available for ISDN calls.
IPx56 and IPx64 rates are available for IP calls.
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Chapter 3 - Configuring Network Use
To configure crypto resync:
1. Go to System Info > Admin Setup > Security > Crypto Resync.
2. Configure these settings:
Setting
Description
Crypto Resync
Allows a system connected to cryptographic equipment to
signal when it loses video synchronization during a call.
The cryptographic equipment can then resynchronize
with the far end.
When this option is enabled, the resynchronization pulses
are sent out on the RTS signal.
To use this option, the cable to your cryptographic
equipment should route the V.35/RS-449/RS-530 network
interface module’s RTS signal to the appropriate resync
input on the cryptographic equipment. The equipment’s
RTS input can be connected to the V.35/RS-449/RS-530
network interface module’s DTR output or tied high.
Time Between Pulses (sec) Specifies the time between resync pulses in seconds.
Pulse Width (millisec) Specifies the pulse duration in milliseconds.
You may need to use crypto resync when you connect a cryptographic coder/decoder
between the system and the network. This allows the system to signal the cryptographic
device when video synchronization is interrupted.
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Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000
Configuring the Global Address Book
If your organization uses the Polycom Global Management System, you can
configure your system to use the Global Address Book. The Global Address Book
provides a list of other systems that are registered with the Global Directory Server,
and available for calls. The other systems appear in the Address Book, allowing
users to place calls to other users by selecting their names.
Configuring the Global Address Book Server Settings
To configure the Global Address Book Server settings:
1. Go to System Info > Admin Settings > LAN/H.323 > Global Address >
Server.
2. Configure these settings:
Setting
Description
Server IP Address
Specifies the IP address or DNS name of the Global Address
Book Server.
Server Password
Connected
Lets you enter the Global Directory password, if there is one.
Indicates whether the system is connected to the Global Address
Book Server.
OneDial Available
Indicates whether the Polycom OneDial feature can be used.
Display Global
Addresses
Displays other registered systems in this system’s Global Address
Book.
Register This
System When
Powered On
Specifies whether to display this system’s name in the Global
Address Books of other registered systems.
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Setting Global Address Book Preferences
The available display and dialing preferences are determined by the call types and
gatekeepers configured for this system. Depending on how your system is
configured, you may not see all of the settings described in this section.
To set the Global Address Book preferences:
1. Go to System Info > Admin Settings > LAN/H.323 > Global Address >
Preferences.
2. Configure these settings:
Setting
Description
Show Addresses in
Address Book
Lets you specify whether to show IP addresses, ISDN addresses,
or both in the Address Book. You can choose from the call types
you specified on the Video Call Preferences screen.
Maximum Line
Speed for Global
Addresses
Specifies the line speeds to use for calling the Global Address
Book numbers displayed in this system’s Address Book. You can
set a different speed for each type of address.
These settings do not apply to local entries you add to the Address
Book on this system.
Preferred Alias
(E.164)
Specifies the numeric extension or telephone number that you
want outside systems to use to reach this system. This option is
only available if you have registered your system with a
Gatekeeper and the Global Address Book server.
To select the Preferred Alias:
1. Select this field to display the Preferred Alias screen.
2. Select the alias you want to register with the Global Directory
Service.
Your choices are determined by the Gateway Number Type
configured for this system:
Gateway Number Type Possible Alias
Direct Inward Dial (DID) ISDN number (for native ISDN)
Full DID number
DID number provided by switch
DID extension
H.323 extension
Number + Extension
ISDN number (for native ISDN)
H.323 extension
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3. Select OneDial Preferences and configure these settings:
Setting Description
Primary Call Type Allows you to specify how to place calls - IP or ISDN.
Choice
For Directory entries containing both IP and ISDN numbers, the
system places the type of call you have specified as the primary
call type. You can specify a call type to use when the primary call
type is not available, or you can specify None if you wish users to
place calls only by IP or only by ISDN.
Secondary call
Type Choice
If you choose Manual for the primary call type, the system
prompts the user to choose a call type.
Polycom OneDial™ simplifies placing videoconferencing calls by negotiating bandwidths,
determining alternate routing, and allowing conference on demand. Your system must be
configured to use PathNavigator to use OneDial calling.
Configuring the System for Use on a Private Network
The Private Network ISDN Number provides a second number that can be used to
call the system. If an organization’s PBX has two different lines coming from
different network providers, the Private Network Number identifies the
additional lines needed after the first line connects.
The Private Network Number can also signal the PBX to route additional calls
through the PBX instead of going outside the PBX through the trunk line.
Some PBX systems signal the same called number regardless of the number used to call
an endpoint. In this situation, the private number method may not work.
To configure the system for a Private Network:
1. Go to System Info > Admin Setup > LAN/H.323 > Global Address > Private
Net.
2. Enter the Private Network Numbers for each line.
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Chapter 3 - Configuring Network Use
Setting the Dialing Rules
If your system is connected to your organization’s private network and also to a
public network, you may need to specify the codes and prefixes necessary for
dialing other systems. If your system is connected only to a public network, you
do not need to enter any dialing rules.
When you define dialing rules, your system’s Address Book can display dialing
information about other videoconferencing systems correctly, including all of the
numbers, area codes, country codes, and international dialing access codes
necessary for making calls from this system. For example, if your system is in
Melbourne, the Address Book displays the correct numbers and codes for dialing
systems in Paris, New York, and Cape Town, just as they should be dialed from
Melbourne.
When you place a call using the Global Address Book, your system chooses the call
type using these guidelines:
If You Call From
This Network:
To This Network:
Your System Places
the Call Using:
Public Network
Public Network
Private Network
Private Network
Public Network
Private Network
Public Network
Private Network
Public Network
Public Network
Public Network
Private Network
To set the dialing rules:
1. Go to System Info > Admin Setup > LAN/H.323 > Global Address > Dialing
Rules 1.
2. Configure these Dialing Rules:
Setting
Description
Number of Digits in
Extension
Specifies the number of digits in the extension used to call other
systems with the same area code (or city code) and prefix.
For example, if your system’s number is 1-512-555-1212 and
you can call a system at 1-512-555-1214 by entering 51214,
your extension has 5 digits.
Leave this field blank if the system is not connected to a PBX.
International Dialing
Prefix
Specifies the prefix to use for placing international calls. This
prefix is automatically added to international calls made from the
Global Directory.
Note that this overrides the international dialing prefix for the
country specified in System Info > Admin Setup > General
Settings > Country.
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Setting
Description
Public Network
Access
Allows your system to use a public network for making calls.
Public Network
Dialing Prefix
Specifies the prefix required by your PBX for calls that use the
public network.
This prefix is automatically inserted before dialing public network
numbers from the Global Directory.
Public Network
(same area code)
Prefix
Specifies the prefix to use for public network calls between
systems in the same area code.
Private Network
Access
Allows this system to use a private network for making calls.
When you enable private network access, the Global Address
Book displays private network numbers for all systems that also
allow private network access.
Private Network
Dialing Prefix
Specifies the prefix to use to call another system on the same
private network.
3. Go to System Info > Admin Setup > LAN/H.323 > Global Address > Dialing
Rules 2:
Setting
Description
If Area Code = ___ Dial Prefix ___ Lists the prefix to use in place of the area code
specified.
Always Dial Area Code
Specifies that calls to sites in the same area code
must include the area code.
Dial 1+ for all USA calls
Specifies that calls to systems in the United States
must include a “1” before the area code.
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Placing a Test Call
When you finish configuring the system, you may wish to place a call to test your
setup.
You can find a list of worldwide numbers that you can use to test your system at
www.polycom.com/videotest.
To place a test call:
1. Select Video Call from the main screen.
2. Enter the ISDN number, system name or IP address.
To enter text, press
Keyboard to access the onscreen keyboard.
3. Enter a second ISDN number, if necessary.
4. Select the call type.
5. Select the call speed.
6. Press
Call-Hang Up on the remote control.
If you have trouble making video calls:
❑ Make sure the number you dialed is correct, then try the call again. For
example, you may need to dial 9 for an outside line or include a long distance
access code or country code.
❑ To find out if the problem exists in your system, ask the person you were trying
to reach to call you instead.
❑ Find out if the system you are calling has its power turned on and is
functioning properly.
❑ If you can make calls but not receive them, make sure that your system is
configured with the correct number.
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Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000
Keeping your Software Current
If you have Internet access, you can use the web-based Softupdate application to
upgrade the system software. If you do not have Internet access, your reseller can
supply you with the updated software on CD-ROM.
for the latest information about your software version.
The following diagram shows the overall process of updating software.
Update your system
www.polycom.com
softupdate.exe
Update additional systems
ISDN
The following table describes how to update your system.
To complete this task...
In this way...
Do this:
Install the software update
application on a computer
From the software CD
From the web
Place the CD in your computer’s CD drive.
1. Open a browser and go to www.polycom.com.
2. Go to the Software Downloads area and
navigate to your product.
3. Select the appropriate Release Code.
4. Log in to the Polycom Resource Center.
5. Navigate to the ViewStation EX, FX, and
VS4000 Downloads and select the current
software release.
6. When the system prompts you to open or save
the file, click Save.
7. In the Save As window, click Save to place the
.zip file on your desktop, or specify where to
save it.
8. Open the .zip file and extract softupdate.exe.
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Chapter 3 - Configuring Network Use
To complete this task...
In this way...
Do this:
Connect to the system
From your organization’s LAN
Verify that the computer and the system are both
connected to the LAN - for example, by opening a
command line on the computer to ping the
system.
Directly to a system on a LAN
Connect a LAN cable from the computer’s LAN
port to the system’s PC LAN connector, shown at
the left.
Directly to a system that is not
on a LAN, configuring static IP
addresses manually
1. Connect a LAN cable from the computer’s LAN
port to the system’s PC LAN connector, shown
at the left.
2. On the system, select System Info >
Admin Setup > LAN/H.323 > LAN/Intranet >
LAN & Intranet.
3. In the DHCP field, select Off.
PC LAN
4. Enter the following:
IP Address: 1.1.1.2
XV
Default Gateway: 1.1.1.1
Subnet Mask: 255.255.255.0
5. Configure your computer to use a static IP
address:
IP Address: 1.1.1.3
Subnet Mask: 255.255.255.0
Directly to a system that is not
on a LAN, configuring the
system to provide the
1. Connect a LAN cable from the computer’s LAN
port to the system’s PC LAN connector, shown
at the left.
computer’s IP address
2. On the system, select System Info >
Admin Setup > LAN/H.323 > LAN/Intranet >
LAN & Intranet.
To use this method, the system
must have been configured as
a DHCP server during the
previous software update.
3. In the DHCP field, select Server. When the
system displays the confirmation message,
select Yes.
4. When you navigate out of this screen, the
system displays a message asking if you want
to save the changes. Select Yes to save the
changes and restart the system.
Note: Do not use this setting if the ViewStation
FX or VS4000 is connected to a LAN with a
DHCP server.
The setting will not take effect if the system is
on a LAN with an active DHCP server.
If the system has previously been configured
as a DHCP server, it reverts to being a DHCP
client when it is connected to a LAN and
restarted.
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To complete this task...
In this way...
Do this:
Update the system’s
software
From the computer
1. Start the Softupdate.exe application.
2. Enter the system’s IP address.
3. If necessary, enter the system’s administrator
password.
4. If you wish to delete the system’s Address
Book, select Remove Address Book Entries.
5. If you wish to restore the factory settings during
the update, select Remove System Files. This
clears information such as the system name
and network configuration settings.
6. If the system is not connected to a LAN and you
wish to allow it to issue an IP address to the
computer, select Allow System to be a DHCP
Server.
Note: Do not use this setting if the
ViewStation FX or VS4000 is connected to a
LAN with a DHCP server.
The setting will not take effect if the system
is on a LAN with an active DHCP server.
If the system has previously been
configured as a DHCP server, it reverts to
being a DHCP client when it is connected to
a LAN and restarted.
Update ISDN systems at
other sites
From the updated system
1. From the updated system, place an ISDN call
to another ViewStation EX, ViewStation FX, or
VS4000 system.
Note: You will need the
administrator password and
the software update
password for each system
that you update.
2. After the call connects, go to the main screen
and select System Info > Admin Setup.
3. Enter the administrator password (if any) and
select Software/Hardware > Update.
4. Select Start. If the system prompts you for the
far site’s password, enter it and select Start
again.
The call ends when the data transfer is complete.
The far-site system takes about four minutes to
rewrite its system files and restart.
Do not power off the system during the software upgrade process. If the upgrade is
interrupted, the system may lose its system files. If this happens, you will need to do the
software upgrade again and run the setup wizard to configure the system.
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4
Designing the User Experience
Every organization has users with different needs. You can customize the behavior
of the system and build in various access levels for your users, depending on how
much or how little you want them to change system behaviors.
When you set up the system for the first time, the system is configured with the
most commonly used settings. If you need to change any of these initial settings,
you can adjust the screen settings as described in this chapter.
If you established an administrator’s password during the initial configuration,
you must enter it each time you change advanced settings.
What’s in this Chapter?
Page
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Managing User Access to Settings and Features
You can manage user access to settings and features by using passwords and by
configuring the system to show only those options you want your users to see.
To maintain this
security level...
You can allow users to...
High
Call only the numbers you specify in the Address Book.
Medium
Make changes to common user preferences by allowing access
to the User Setup screen. See Letting Users Customize the
Place calls using the restrictions you specify for length of call,
type of call, and use of the Address Book. See Limiting What
Low
Configure all system settings. If you choose not to set an Admin
Password, users will have access to all system settings.
Setting the Admin Password
You set an administrator’s password to restrict who can:
❑ Make changes other than those in the User Settings screen
❑ Update the software
❑ Perform remote management using the web interface
To set or change the Admin Password:
1. Go to System Info > Admin Setup > Security.
2. Enter or change the admin password.
To reset a forgotten Admin Password:
1. Get the system’s serial number from the system or from the System
Information screen.
2. Go to System Info > Diagnostics > Reset System.
3. Enter the system’s serial number and select Delete System Files.
4. Select Reset System.
When the system completes the reset, it leads you through the setup wizard. You
can enter a new Admin Password when you set up the system.
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Chapter 4 - Designing the User Experience
Screens that Require the Admin Password for Access
The following diagram shows top-level system screens for the ViewStation system.
All screens within Admin Setup require the administrator’s password.
Admin Setup
Diagnostics
LAN/H.3
User Setup
Phone/Au
Data
Software/
Video/Came
Securit
General
Video
TV Monitors
Graphics
RS-23
- LAN & Intranet
- Advanced LAN
IMUX
Call
LAN/Intran
H.323
Software
- Setup
- Dialing
Speeds
Hardware
System
Cameras
Multipoint
ISDN
VCR
Streaming
NTP
- Numbers
- SPIDS
- Audio Quality
- Advanced
SNMP
Global
- Server
- Preferences
- Private Net
- Dialing
- Setup
- Info 1
Global
Quality of
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Letting Users Customize the Workspace
You can allow users to change common user preferences by providing access to the
User Setup screen.
1. Go to System Info > Admin Setup > General Setup, then select
.
2. Check the Allow User Setup option to make the User Setup option available
to users on the System Info screen.
User Setup includes the following options:
❑ Auto-Answer Point to Point
❑ Auto-Answer Multipoint
❑ Mute Auto-Answer Calls
❑ PIP adjustment
❑ Far Control of Near Camera
❑ Backlight Compensation
❑ Allow Remote Monitoring
❑ Meeting Password
❑ Far Site Name Display Time
❑ Multipoint Mode
Some of these options are also available to administrators on the Admin Settings screens.
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Chapter 4 - Designing the User Experience
Limiting What Users Can Do With the System
You can limit what you allow users to do with the system by configuring the
following:
❑ Maximum time in call — Go to System Info > Admin Setup > General Setup
and specify the maximum call length allowed.
❑ Allow Dialing — You can prevent users from making calls to destinations
other than those listed in the Address Book. Go to System Info > Admin
Setup > General Setup and clear the Allow Dialing option. Users can make
calls from the Address Book but cannot access the Video Phone screen to enter
other video numbers.
❑ Allow H.320 and H.323 Mixed Calls — If you do not want to allow mixed
protocol calls on your system, go to System Info > Admin Setup > Video
Network > Call Preferences, and clear this option.
❑ Allow Address Book changes — If you do not want users to save changes to
the local address book of the system, go to System Info > Admin Setup >
General Setup and clear this option.
❑ Allow Modifications to Camera Presets — If you have set presets on the
sytem and you do not want users to change or delete them, go to System
Info > Admin Setup > General Setup and clear this option.
Designing Video and Audio Behaviors
You can configure the following video and audio behaviors to accommodate your
environment:
❑ Camera Settings
❑ TV Monitors
❑ Content Display
❑ VCR Options
❑ Telephone and Audio Settings
❑ Touch Panel Control Settings
❑ Displaying Closed Captions
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Configuring Camera Settings
The Cameras screen lets you specify camera settings, as appropriate for the
equipment you are using.
To configure camera settings:
1. Go to System Info > Admin Setup > Video/Cameras > Cameras.
2. Configure these settings:
Setting
Description
Far Control of Near
Camera
Specifies whether the far site can control the position of the
near-site camera. When this option is selected, a user at the far
site can control the framing and angle of the camera for the best
view of the near site.
Backlight
Compensation
Specifies whether to have the camera automatically adjust for a
light background. Backlight compensation is best used in
situations where the subject appears darker than the background.
Enable Snapshot
Snapshot Camera
Camera Direction
Primary Camera
Allows users to take snapshots, using the remote control, during
calls.
Lets you specify the camera that is used to take snapshots during
calls.
Specifies the direction the camera moves when using the arrow
buttons on the remote control.
Specifies which camera is the main camera.
High Resolution
Cameras
Lets you specify which cameras are high resolution cameras. If
you are using a document camera or a VCR, choose high
resolution for crisper images.
To set up cameras (VS4000 only):
1. Go to System Info > Admin Setup > Video/Cameras > Cameras > VS4000
Camera Setup.
2. Specify the following camera settings for each camera you are connecting to
the VS4000:
•
•
•
Camera number
S-video or composite connection
Pan/Tilt/Zoom capability
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You can connect four cameras to your VS4000 system. Up to three cameras can use
S-video. Two cameras can be set for pan/tilt/zoom capability.
Configuring TV Monitors
The system allows you to customize displays to suit your room and equipment
configuration, including choosing the monitor for presenting content.
To configure TV monitors:
1. Go to System Info > Admin Setup > Video/Cameras > TV Monitors.
2. Configure these settings:
Setting
Description
Display Icons in a
Call
Specifies whether to display all on-screen graphics, including
icons and help text, during calls.
Snapshot Timeout
Lets you choose whether to have snapshots and slides time out,
after a period of four minutes, and return to live video.
Do not select this option if you want the user to control the return
to live video by pressing the Near button on the remote control.
Number of
Monitors
Specifies the number of monitors connected to the system.
PIP
Specify PIP (Picture-in-Picture) behavior:
•
•
•
On — The PIP window stays on for the duration of the call.
Off — The PIP window is not displayed during the call.
Auto — The PIP is displayed when a user picks up the remote.
Note: PIP settings are also available in the User Settings screen.
60 fields/sec at
>=512Kbps:
(Wide Screen
Video)
Specify whether to use the wide screen video option for calls using
bandwidth of 512Kbps or more.
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Configuring the Content Display
You can configure the ViewStation system to display content on a TV monitor or a
high-resolution display.
To configure the content display:
1. Go to System Info > Admin Setup > Video/Cameras > Graphics Monitor.
2. Configure these settings:
Setting
Description
TV Monitor
Specify that video and content is displayed on the main TV monitor
connected to the system.
FX VGA
Specify the following settings for high-resolution content display if
you have a VGA monitor or projector connected to the system:
•
VGA Output with No Graphics — Specify screen appearance
when there is no content to display.
•
VGA Resolution — Specify the VGA resolution for your monitor.
The system allows you to specify up to 1280 x 1024 resolution.
Select the maximum VGA resolution that your monitor or
projector can support. Consult the user manual provided with
the VGA monitor or projector for this information.
VCFX VGA Display Specify the required behavior if you have a VGA monitor or
projector connected directly to the Visual Concert FX unit:
•
Send content when PC connected — Specifies whether to
send content automatically when the PC is connected to the
Visual Concert FX unit.
If this option is not selected, the presenter sends content to all
sites by pressing the Play button on the Visual Concert FX unit.
•
View with VCFX VGA Display — Specifies whether to display
the content locally on a VGA display device connected to the
Visual Concert FX unit.
Presenters can use to this option to view content locally for the
duration of the call.
If you change Graphics Monitor settings during a call while content is being sent, you will not
see the content at the local site unless you stop and restart the content stream by pressing
Play on the Visual Concert FX unit.
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To configure VGA Input Calibration:
1. Go to System Info > Admin Setup > Video/Cameras > VGA Input.
2. Configure these settings:
Setting
Description
Phase
Lets you calibrate the VGA input by increasing or decreasing the
phase.
Horizontal Position Allows you to adjust the horizontal position of the frame.
Vertical Position Allows you to adjust the vertical position of the frame.
This screen is only available when the Visual Concert FX unit is connected to the system.
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Configuring a VCR to Record Calls
You can connect a VCR or DVD to play recorded material during a call or to record
your videoconference. You can also connect two VCRs to play material and record
the conference at the same time.
No system configuration is required before playing a VCR into a call.
To configure call recording with a VCR:
1. Go to System Info > Admin Setup > Video/Cameras > VCR.
2. Configure these settings:
Setting
Description
VCR Record
Source
•
•
•
Auto — Automatically records the current speaker.
Near — Records the near site video only.
Far — Records the far site video only.
Note: Audio from all sites is always recorded.
VCR Audio Out
Always On
Species how the audio output behaves.
When this setting is disabled, the system supplies audio to the
VCR audio outputs only when the system is receiving audio from
the far site.
If you use a VCR to record the conference, enable this setting so
that the audio from the near-site microphone pods and data
collaboration control are recorded along with the far-site audio.
For information about connecting a VCR to play or record, please refer to Optional
The VCR inputs are active when you select camera 3.
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Configuring Telephone and Audio Settings
1. Go to System Info > Admin Setup > Phone/Audio.
2. Configure these settings:
Setting
Description
System Telephone
Number
Specifies the phone number of the system, including country
and area codes for the system’s location.
If you do not select System Telephone Number, the Telephone
selection is not available from the main screen.
Room Phone
Number
Enter the telephone number of the room where the system is
located.
Echo Canceller
Lets you specify whether to use the system’s built-in echo
canceller.
Note: If you are using a Polycom Vortex® system with your
ViewStation system, and you want to use to the Polycom Vortex
echo cancellation feature, clear this selection.
Mute Auto-Answer
Calls
Selects whether to mute incoming calls.
Incoming calls are muted by default until you press the mute
button on the microphone pod or the remote control.
Sound Effects
Volume
Sets the volume level of the ring tone and user alert tones.
Audio Quality
Specifies the audio quality preference depending on call
bandwidth.
Configuring for Use with a Touch Panel Control
1. Go to System Info > Admin Setup > Software/Hardware > RS-232.
2. Configure these settings:
Setting
Description
Baud Rate
Set the baud rate to the same value that it is set on the touch
panel control.
RS-232 Mode
Flow Control
Select Control. This allows any device connected to the RS-232
port to control the system.
Set this to match the touch panel control.
For a list of all available API commands, see the API Guide for ViewStation EX,
ViewStation FX, and VS4000, available at www.polycom.com/videodocumentation.
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Displaying Closed Captions
You can provide real-time text transcriptions or language translations of the video
conference by displaying closed captions on your system. When you provide
captions for a conference, the captioner uses a web browser to listen to the
conference audio and enter the caption text in the system’s web interface. When
the captioner sends a unit of text, all sites see it on the main monitor for 15 seconds.
The text then disappears automatically.
Closed captions are supported for IP or ISDN point-to-point calls between these
systems:
❑ ViewStation SP, MP, V.35/RS-449/RS-530 systems with software version 6.5 or
later
❑ ViewStation FX or VS4000 with software version 2.5 or later
To supply closed captions for a conference:
1. On a PC, open a web browser.
2. In the browser address line, enter the IP address of the system, for example,
3. Click Show Closed Caption.
4. Log in using this information:
User Name: Your name.
Password: Meeting password defined for your video conferencing system.
5. In the Closed Captioning screen, type the caption text into the Current field.
You can enter up to 250 characters per line.
6. Press Enter to send the text to the sites in the conference.
The text is also added to the History field of the Closed Captioning screen.
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Configuring Data Conferences and Streaming Calls
Configuring Data Conferences
ViewStation systems support data conferencing for:
❑ point-to-point ISDN calls, and
❑ multipoint calls using external H.320 bridges that support this feature.
You can configure your ViewStation system to work with other data conferencing
devices, such as ShowStation, WebStation, and StreamStation. You can also
configure the ViewStation system to work with Microsoft NetMeeting.
To configure a data conference:
1. Go to System Info > Admin Setup > Data Conference.
2. Enter the IP address of the data conferencing device, or the IP address of the
PC on which NetMeeting is running.
For detailed instructions on setting up NetMeeting for calls, please refer to the Getting
Started Guide for ViewStation EX, FX, and VS4000.
Configuring and Starting Streaming Calls
You can stream audio and video from one to many viewers with your ViewStation
system, both in and out of a call. Viewers watch your presentation or meeting, via
the system’s web interface, from their PC.
To configure a stream:
1. Go to System Info > Admin Setup > LAN/H.323 > Streaming.
2. Configure these settings:
Setting
Description
Speed
Specifies the speed used for the streaming call.
IP Multicast Address
Specifies the multicast address used for the stream. The default
address is based on your system serial number but can be
changed, if required.
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Setting
Description
Number of Router
Hops
Specifies the number of routers the data can traverse before it is
no longer passed on. For example, when set to 1, the data stays
within a subnet.
Audio Port
Specifies the fixed port used for audio. This can be changed if
you need to go through a firewall.
Video Port
Specifies the fixed port used for video. This can be changed if
you need to go through a firewall.
Allow Streaming
Adds the Call Type icon to the main screen.
By selecting Call Type > Streaming Call from the main screen,
users can start streaming calls.
Enable Streaming
Announcement
Specifies whether the names of users logged on to the
streaming system are displayed on screen.
Restore Defaults
Restores to original settings.
To stream a conference:
1. On the main screen, select Call Type > Streaming Call.
2. Enter the password users must enter to view the streamed call from a browser.
Give this password to users who need to access the stream.
3. Select Start to begin streaming.
4. Place the video call to other participants.
You can also start streaming after you place the call.
To stop streaming a conference:
1. Press Call • Hang Up on the remote control.
2. Select Call Type.
3. Select Stop Streaming.
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To stream a conference using the web interface:
1. On a PC, open a web browser.
2. In the browser address line, enter the system’s IP address, for example,
3. Enter admin as the user name, and the admin password, if a password has
been established.
4. Go to Set Up System > Admin Setup > LAN, H.323 and Global Services >
Streaming.
5. Click Click here to go to Start Streaming page.
6. Click Start Stream.
To view a streamed conference:
1. On a PC, open a web browser.
2. In the browser address line, enter the system’s IP address, for example,
3. Click View a Meeting.
4. Log in using this information:
•
•
User name: Your name
Password: Password defined for the streamed conference. For more
information, contact the person who initiated the call.
5. Click View Streaming Video.
Instructions for viewing streams are also available in the Getting Started Guide for
ViewStation EX, ViewStation FX, and VS4000.
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Designing General System Behaviors
You can configure the following general system behaviors to accommodate the
needs of your organization.
❑ General Setup
❑ Multipoint Calling
❑ Call Answer Mode
❑ Passwords and Security Options
❑ Date, Time, and System Location
For information about...
See...
Setting video network
usage preferences for
calls
Setting call speeds for
users
Configuring General Setup
The General Setup screen provides access to high-level options for the entire
system. For convenience, some of the User Setup options are repeated on these
screens.
1. Go to System Info > Admin Setup > General Setup.
2. Configure these settings:
Setting
Description
Language
Country
Sets the language for the user interface.
Specifies the country where the system is located.
Changing the country automatically adjusts the country code
associated with your system number.
System Name
Enter or change the system name in this field. This name appears
on the screen for the far site when you are making calls.
Auto-Answer Point
to Point
Specifies whether to answer incoming point-to-point calls
automatically.
Auto-Answer
Multipoint
Specifies whether to accept incoming multipoint calls
automatically.
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Setting
Description
Allow Dialing
Specifies whether to allow users to place calls to destinations
other than those listed in the Address Book.
Display My IP or
ISDN Information
Specifies whether to display the system’s IP address, ISDN
number, or both on the main screen.
Maximum Time in
Call
Enter the maximum number of minutes allowed for call length.
When that time has expired, you see a message asking you if you
want to hang up or stay in the call. If you do not answer within one
minute, the call automatically disconnects. If you choose to stay
in the call at this time, you will not be prompted again.
3. Select
and configure these settings:
Setting
Description
Allow User Setup
Specifies whether the User Setup screen is accessible to users
via the System Info screen.
Uncheck this option if you do not want users to change
environmental settings.
Allow Address Book Specifies whether users can save changes they make to the
Changes
system’s local address book.
Keypad Audio
Confirmation
Specifies whether to play a voice confirmation of numbers
selected with the remote control.
Display Speed Dial
Specifies whether to display the Speed Dial list via the Address
Book option.
Allow Modifications
to Camera Presets
Specifies whether to allow users to set or change camera preset
positions.
Screen Saver Wait
Time
Specifies how long the system remains awake during periods of
inactivity.
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Configuring Multipoint Calling
You can use the ViewStation systems to participate in multipoint conferences.
Multipoint conferences include multiple video sites (IP and ISDN) and can also
include voice-only calls. During a multipoint conference, a multipoint
conferencing unit (MCU) enables the video to switch to the various sites so that
you can see and hear the other conference participants.
You can use the internal MCU or the Conference-on-Demand feature of Polycom’s
PathNavigator for multipoint calling.
The ViewStation FX and VS4000 are automatically enabled for multipoint calling.
If you are using a ViewStation EX, you need to enter a multipoint option key to
enable multipoint calling.
Entering a multipoint software registration key (ViewStation EX only)
Before placing multipoint calls with your ViewStation EX, you must enter a
multipoint software registration key.
1. Go to System Info > Admin Settings > Software/Hardware > System
Options.
2. Enter the multipoint key provided.
For information about purchasing the multipoint call option, please contact your Polycom
distributor.
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Including more than three other sites in a cascaded call
You can include up to ten sites in a call if the sites you call have the internal MCU
capability. The diagram below shows how to do this.
Originating system (site 1)
ViewStation EX,
ViewStation FX,
or VS4000
ViewStation EX,
ViewStation EX,
ViewStation EX,
ViewStation FX,
or VS4000
Site
2
Site
3
Site
4
ViewStation FX,
or VS4000
ViewStation FX,
or VS4000
Any video-
conferencing
system
Any video-
conferencing
system
Any video-
conferencing
system
Any video-
conferencing
system
Any video-
conferencing
system
Any video-
conferencing
system
Site
10
Site
6
Site
9
Site
7
Site
5
Site
8
To place a cascaded call:
1. In the Address Book, create and call a multi-site entry, or place calls to up to
three other sites.
2. Ask each far site to call up to two additional sites. Along with these two sites,
each far site in the original multipoint call can add an audio-only site.
Calls through PathNavigator cannot be cascaded.
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Configuring multipoint settings
You can customize the way video is handled in multipoint calls to best support the
types of calls your organization is making.
To configure multipoint video:
1. Go to System Info > Admin Setup > Video Network > Multipoint Setup.
2. Configure these settings:
Setting
Description
Multipoint Mode
•
Auto — The view switches between Full Screen mode and
Discussion mode, depending on the interaction between the
sites.
If multiple sites are talking at the same time, Discussion mode
is used. If one site is talking uninterrupted for at least 15
seconds, the speaker appears full screen.
•
Discussion — All sites are displayed at the same time in
separate windows on the display. This mode is also called
continuous presence.
•
•
Presentation — The speaker sees all other sites in discussion
mode while the other sites see the speaker in full screen mode.
Full Screen — The site that is speaking is shown in full screen
to all other sites. This mode is also called voice-activated
switching.
Auto-Answer
Multipoint
Specifies whether to accept incoming multipoint calls
automatically.
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Configuring with PathNavigator’s Conference on Demand feature
If your organization uses Polycom’s PathNavigator, you can use PathNavigator’s
Conference on Demand feature to place multipoint calls with up to 10 sites,
including the site that places the call.
In order to place calls using PathNavigator, you need to:
❑ register your ViewStation system with PathNavigator,
❑ configure your ViewStation system to use PathNavigator for multipoint calls
❑ create a multi-site entry in the Address Book that can be used to place the
multipoint call.
Things to note when using PathNavigator’s Conference on Demand:
❑ Once the call begins, users cannot add another site to the call — even if the site
was in the call originally and is attempting to rejoin. Because of this, you
cannot place cascaded multipoint calls through PathNavigator.
❑ The MGC needs to have enough ports available to complete the call. The
system displays a message if the MGC does not have enough ports available
to connect all the sites.
Setting the Call Answering Mode
You can set up the system to answer calls automatically or manually or to refuse
incoming calls.
To set the call answer mode:
1. Go to System Info > Admin Setup > General Setup.
2. Select Auto-Answer Point to Point to set the answer mode for calls with one
site, or select Auto-Answer Multipoint to set the mode for calls with two or
more other sites.
3. Choose from the following:
•
•
•
Yes — To answer calls automatically
No — To answer calls manually
Do Not Disturb — To refuse incoming calls automatically. The caller
receives a message that the site is unavailable.
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Configuring AES Encryption
Before you can make encrypted calls, you may be required to enter an AES
encryption software registration key.
1. Go to System Info > Admin Setup > Software/Hardware > System Options.
2. Enter the AES encryption key provided.
3. Go to System Info > Admin Setup > Security.
4. Under Encryption, configure these settings:
Setting
Description
Required
Specifies that all calls must be encrypted. If the far site does not
support encryption, calls will not be connected.
Disabled
Specifies that the encryption option is not required for calls.
When available
Specifies that encryption will be used when it is available on far
site systems, however unencrypted calls will still be connected
successfully.
For information about purchasing the AES encryption option, please contact your Polycom
distributor.
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Setting Passwords and Security Options
You can enter or change the administrator and meeting passwords as well as
specify whether to allow remote access to the system.
1. Go to System Info > Admin Setup > Security.
2. Configure these settings:
Setting
Description
Admin Password
Enter or change the Admin Password.
When the Admin Password is set, you must enter this password
to:
•
•
•
Make configuration changes not in the User Settings screen
Update the software
Manage the system using the web interface
Meeting password
Specifies the password users must supply in the following
instances:
•
•
•
•
Joining a multipoint call using the internal MCU
Viewing slides on the web interface
Viewing streams on the web interface
Accessing closed caption on the web interface
This field can also be used to store a password required by
another system that this system calls. If a password is stored in
this field, you do not need to enter it at the time of the call; your
system supplies it to the system that requires it.
Software Update
Password
Specifies the password required by the system to update the
system software from another site over ISDN.
Call Encryption
Specifies whether to encrypt calls with other endpoints that
support AES encryption.
(if enabled on the
System Options
screen)
Enable Remote
Access
Specifies whether to allow remote access to the system by:
•
•
•
•
FTP
Web
Telnet
SNMP
You may select any of these, or any combination of them.
NOTE: The system reboots if you change the remote access
settings.
Crypto Resync
Available if a V.35/RS-449/RS-530 network interface module is
connected to the system.
For information about configuring crypto resync, please see
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Setting System Time
You can set the system time to use local date/time when reporting call data.
1. Go to System Info > Admin Setup > LAN/H.323 > NTP Setup.
2. Configure these settings:
Setting
Description
Time Server
Specifies connection to a time server for automatic system time
settings. To specify your own time server, select Manual and
enter the DNS name or IP address in the field below.
Server IP Address
Specify your own time server, if desired.
Daylight Savings
Time
Specifies that the system time is presently adjusting for Daylight
Savings Time.
Time Difference from
GMT
Specifies the time difference between GMT (Greenwich Mean
Time) and your location.
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Helping Users Get Started
The system is installed and you’ve finished the network configuration and
designed the behaviors. Now it’s time for the users to start placing calls. You may
want to spend some time helping your users become familiar with basic calling
tasks.
The following resources are available for users:
❑ Quick Tips for ViewStation EX, FX, and VS4000 — This two-page quick reference
is designed for use during calls and covers the basics of making calls with the
ViewStation system.
❑ Getting Started Guide — This guide is for all users, from beginners to the more
experienced. It covers meeting basics, different ways to place calls, how to use
the remote control, and how to deliver presentations.
Refer to the video documentation at www.polycom.com/videodocumentation for the
latest documents supporting these products.
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5
Managing the System Remotely
You configure, manage, and monitor the system from a remote computer using the
system’s web interface, the Polycom Management Access (PMAC) Wizard, the
Polycom Global Management System™, or SNMP.
Your choice of management tool depends on your network environment:
❑ The Web Interface requires only a web browser to control the system.
❑ You can download the PMAC Wizard and the Address Book Utility at
www.polycom.com/videosoftware.
❑ Using the Polycom Global Management System requires the GMS application
to be installed on your network.
❑ SNMP requires network management software on your network management
station.
What’s in this Chapter?
Page
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Using the Web Interface
You can use the web interface to perform most of the calling and configuration
tasks you can perform on the local system.
To configure your browser to use the web interface:
1. Be sure that your web browser uses one of these software versions:
•
•
Microsoft Internet Explorer 5.5 or later.
Netscape 6.0 or later.
2. Configure these settings:
Internet
Explorer
Netscape
Enabled
N/A
Allow cookies
Enabled
Force pages to reload on every visit to Enabled
a page
Set cache to compare page in cache
with page on network every time
N/A
Enabled
Enabled
Enable Javascript
N/A
To access the system using the web interface:
1. On a PC, open a web browser.
2. In the browser address line, enter the system’s IP address, for example,
3. Enter adminas the user name, and the admin password, if a password has
been established.
You can use the web interface to configure all of the system settings except the remote
management settings. For security reasons, these settings must be configured on the local
system by an administrator.
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Using the PMAC Wizard
The Polycom Management Access Control (PMAC) wizard is a remote access tool
that allows you to:
❑ Define screen access using password protection at the screen level via a
management password,
❑ Add a company logo to the main screen,
❑ Develop an additional Speed Dial screen, which can be accessed by users via
the company logo on the main screen, and
❑ Create and save profiles on your PC to distribute to other systems.
For more information about using the PMAC wizard, please refer to the instructions in the
wizard.
The PMAC wizard is available for download at the Polycom Resource Center at
www.polycom.com/videosoftware. The web interface provides a link to this site.
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Using the Address Book Utility
With the Polycom Address Book Utility, you can:
❑ Add address book entries quickly and easily on your PC and then transfer
them to all ViewStation and VSX systems in your organization.
❑ Maintain consistency of address books by saving address book files to a central
PC.
❑ Distribute address book entries, with the option of adding or replacing the
existing entries.
❑ Transfer address book files between ViewStations and VSX systems, with the
option to include multisite entries.
❑ Develop address book files, save them to your PC, and distribute them to
systems at a later time.
Adding or editing address book entries
To add or edit entries:
1. Click New to create a new entry or select a contact to edit from the list of
address book entries.
2. In the Current Entry fields, enter or update the contact information.
3. Click Add to update the Entries list with the address book entry.
If your PC is connected to a video conferencing system, updates are distributed
automatically when you click Add.
Maintaining address book entries on systems
When you use the Address Book Utility to connect to a system, the system
populates the utility with the current address book entries. You can use the utility
as a repository for these entries and connect to a new system to distribute the
entries, or you can save the entries as a .csv file on your PC and distribute the
entries to systems at a later time.
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To transfer address book entries between systems:
1. Click Connect and enter the IP address of the system with the address book
entries you want to transfer.
2. Click Disconnect, then click Connect and enter the IP address of the new
system.
3. Click No when prompted to delete the entries currently loaded in the utility.
If the system you are transferring to is multipoint-enabled, select the Include multisite
entries option, to upload multisite entries.
4. Click Upload to send all address book entries to the new system.
Maintaining address book files on your PC
You can develop address books with the utility even when you are not connected
to a video conferencing system. Once you have finished working with entries in
the utility, you can save the entries as a .csv file to your PC and distribute the
entries to your organization’s systems at a later time.
To save address book files to your PC:
1. Update the address book entries as required.
2. Click Save As... and save the file to a location on your PC.
To upload a previously-saved file:
1. Click Open File..., browse to the file on your PC, then click Open.
2. Click Connect and enter the system IP address and password, if required, to
connect to the system.
3. Click Upload to distribute all address book files to the system.
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Using the System with GMS
If your organization uses the Polycom Global Management System, you can
configure, manage, and monitor the system using the Global Management System
(GMS) server. GMS is a web-based client/server software tool that allows
administrators to manage a network of videoconferencing systems.
To use global services for the system, you must configure the following:
❑ Global Management Settings and Servers
❑ Global Management Contact Information
To configure Global Management settings and servers:
1. Go to System Info > Admin Setup > LAN/H.323 > Global Management >
Setup.
2. Configure these settings:
Setting
Description
Allow Remote Monitoring
Allows the GMS system administrator to view a call or
view the room where the system is installed.
You can enable this option only from the local system.
Time Difference from GMT
Daylight Savings Time
Specifies the difference between local system time and
Greenwich Mean Time.
Specifies that the system time is presently adjusting for
Daylight Savings Time.
Require Account Number
to Dial
Requires users to enter an account number in order to
place a call. The account number is added to the Global
Management System’s Call Detail Record (CDR), and this
information can be used for call tracking and billing
purposes.
This feature is available only for GMS 2.0 or later.
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Setting
Description
Validate Account Number
Specifies that the account number should be validated by
GMS before the call can connect. If you configure the
system to validate the account number, calls placed
without a valid account number are not completed. If you
do not configure the system to validate account numbers,
calls are completed regardless of whether the account
number is valid. Account numbers are set up in GMS by
the GMS administrator.
Validated account numbers remain active for five minutes.
During that time, you can add other participants to a call.
At the end of that time, you must reenter the account
number to add participants. If you attempt to add
participants with an invalid account number, the call in
progress is disconnected.
Global Management URLs
(Select Server URLs)
Displays the URLs of the GMS servers that manage your
system. When the system registers with GMS, this
information is automatically added to this screen. You may
also be able to enter the URLs manually.
To view or edit Global Management URLs:
1. Select this field to display the Global Management
URLs screen.
2. Add or edit the URLs.
The first system in the list is used for account number
validation. If the URL for this system is not entered
correctly, the system will not be able to make calls.
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To configure Global Management contact information:
1. Go to System Info > Admin Setup > LAN/H.323 > Global Management >
Info 1.
2. Configure these settings:
Setting
Description
Contact Person
Contact Number
Contact Email
Contact Fax
Tech Support
City
Lets you enter information about the GMS Administrator
users can contact when they need help.
The Tech Support number is displayed in the response
users get when the submit a message to the
Administrator. All other fields are informational.
To request help from the GMS Administrator:
1. Press
Help and select Technical Support.
2. Enter your telephone number and select Yes to send
State/Province
Country
the message.
The system confirms that the message has been
submitted, along with a number that you can call for
help.
3. A flag appears on the GMS console to notify the
Administrator that a message has arrived.
4. GMS sends you a message when the Administrator
views the message.
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Setting Up SNMP
The system sends SNMP (Simple Network Management Protocol) reports to
indicate the following conditions:
•
•
•
•
•
•
Low battery power is detected in the remote control.
A system powers on after a long period powered off.
Administrator logon is successful or unsuccessful.
A call fails for a reason other than a busy line.
A user requests help.
A telephone or video call connects or disconnects.
To configure the ViewStation system for SNMP Management:
1. Go to System Info > Admin Settings > LAN/H.323 > SNMP.
2. Configure these Dialing Rules:
Setting
Description
Enable SNMP
Allows administrators to manage the system remotely using
SNMP.
Administrator
Contact Name
Specifies the name of the person responsible for remote
management of this system.
SNMP Console IP
Address
Specifies the IP address of the SNMP traps sent by the system.
Enter 0.0.0.0in this field if any SNMP management console
is capable of receiving information from this agent.
Location Name
Specifies the location of the system. The default is
your system name@your country name.
Community Name
System Description
Specifies the SNMP management community in which you want
to enable this system. The default community is public.
Specifies the type of videoconferencing device. This is a
display-only field.
If you need to access the MIB, ftp into the system and get the file polycom.mib.
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6
System Usage and Statistics
The ViewStation EX, ViewStation FX, and VS4000 systems provides various
screens that allow you to review information about calls made by the system and
to review network usage and performance.
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System Information
Using the web interface, you can view details about the system, including:
❑ System Information
❑ Call Info, which lists the system’s time difference from GMT, the total number
of calls and total time in calls, and the duration of the most recent call
❑ Global Management Info
❑ Hardware
❑ LAN Settings
❑ H.323 Settings
❑ Streaming
❑ ISDN Information
❑ GDS Information
❑ GAB Information
❑ Call and Network Status, which corresponds to the ViewStation’s Call Status
screen
To view the System Information screen:
1. On a PC, open a web browser.
2. In the browser address line, enter the system’s IP address, for example,
3. Enter adminas the user name, and the admin password, if a password has
been established.
4. Select Set Up System to view the System Information screen.
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Chapter 6 - System Usage and Statistics
Network Statistics and Advanced Statistics
The Network Statistics and Advanced Network Statistics screens provide this
information:
This screen...
Displays this information...
Network Statistics
•
•
•
•
•
•
Call speed (transmit and receive)
Video protocol and annexes in use (transmit and receive)
Video format in use (transmit and receive)
Audio protocol in use (transmit and receive)
Comm protocol in use (transmit and receive)
Encryption type, key exchange algorithm type, and key
exchange check code (if the encryption option is enabled and
the call is encrypted)
Advanced Network
Statistics
•
•
•
•
•
•
•
Audio and video data rates specified (transmit and receive)
Video data rate and frame rate in use (transmit and receive)
Video Forward Error Correction (FEC) errors
Audio packet loss and jitter
Video packet loss and jitter
Data conference (enabled or not)
Far site details
To view the Network Statistics:
>> Go to System Info > Diagnostics > Network Stats.
You can view Network Statistics during a call by pressing
on the remote.
To view the Advanced Network Statistics:
>> Go to System Info > Diagnostics > Advanced Stats.
Call Status
The Call Status screen provides call connection details. The spheres provide details
for each line, and when you place a call you’ll see the status change as the call
connects.
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You can highlight the spheres on this screen to see details of the number dialed, the
relevant status code, as well as details of any errors.
To view the Call Status:
>> Go to System Info > Diagnostics > Call Status.
You can view Call Status during a call by pressing
on the remote.
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Chapter 6 - System Usage and Statistics
Call Log
The Call Log screen provides the system’s call history in the Call Detail Report
(CDR). You can view the CDR from the web interface, and you can download the
data in CSV format for sorting and formatting.
CSV stands for Comma Separated Value. CSV files can be imported into spreadsheet and
database programs.
Every call that connects is added to the CDR, whether it is a call that you make or
that you receive. If a call does not connect, the report shows the reason. In
multipoint calls, each far site is shown as a separate call, but all have the same
conference number.
The CDR does not include incoming calls that the system does not answer, so if
calls were missed while Do Not Disturb was enabled, details will not be included
in the CDR.
To view the CDR via the web interface:
1. On a PC, open a web browser.
2. In the browser address line, enter the system’s IP address, for example,
3. Enter adminas the user name, and the admin password, if a password has
been established.
4. Click Set Up System > Diagnostics > Call Log to view the details of the file.
Information in the CDR
This table describes the data fields in the Call Detail Report.
Data
Description
Row ID
Each call is logged on the first available row. A call is a
connection to a single site, so there may be more than one call
in a conference.
Start Date
Start Time
End Date
End Time
The call start date, in the format dd-mmm-yyyy.
The call start time, in the 24-hour format hh:mm:ss.
The call end date.
The call end time.
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Data
Description
Call Duration
Account Code
The length of the call.
If Require Account Number to Dial is enabled on the system,
the value entered by the user is displayed in this field.
System Name
The far site’s system name.
Call Field Number 1
The number dialed from the first call field, not necessarily the
transport address.
For incoming calls — The caller ID information from the first
number received from a far site.
Call Field Number 2
(if applicable for call)
For outgoing calls — The number dialed from the second call
field, not necessarily the transport address.
For incoming calls — The caller ID information from the second
number received from a far site.
Transport Type
Call Rate
The type of call — Either H.320 (ISDN) or H.323 (IP).
The bandwidth negotiated with the far site.
System Manufacturer
The name of the system manufacturer, model, and software
version, if they can be determined.
Call Direction
Conference ID
In — For calls received.
Out — For calls placed from the system.
A number given to each conference. A conference can include
more than one far site, so there may be more than one row with
the same conference ID.
Call ID
Identifies individual calls within the same conference.
Terminal, gateway, or MCU.
Endpoint Type
Audio Protocol (Tx)
The audio protocol transmitted to the far site, such as G.728 or
Siren™ 14.
Audio Protocol (Rx)
Video Protocol (Tx)
Video Protocol (Rx)
The audio protocol received from the far site, such as G.728 or
G.722.
The video protocol transmitted to the far site, such as H.263 or
H.264.
The video protocol received from the far site, such as H.261 or
H.263.
Video Format (Tx)
Video Format (Rx)
Disconnect Reason
The video format transmitted to the far site, such as CIF or SIF.
The video format received from the far site, such as CIF or SIF.
The description of the Q.850 (ISDN) cause code showing how
the call ended.
Cause Code
The Q.850 cause code showing how the call ended.
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Call Detail Report (CDR) Archives
Calls are added to the CDR until the file size reaches 100 KB, which is equivalent
to about 150 calls. The system then automatically archives the CDR and creates a
new CDR file. If an archive is already present, the new archive overwrites it.
Each CDR starts with Row 1, but the conference numbers continue from the file
most recently archived. Conference numbering restarts at 1 after the system
assigns conference number 100,000.
To get a CDR:
1. From your computer, open an FTP client.
2. FTP into the Polycom system.
3. Enter either of these FTP commands:
GET cdr1
GET cdr2
The cdr1file is the current CDR; cdr2is the archive.
4. Close your FTP session.
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7
Diagnostics and General
Troubleshooting
This chapter covers the diagnostic screens of your ViewStation EX,
ViewStation FX, or VS4000 system. It is organized by category to help you
troubleshoot any issue.
Diagnostic tools are available via the system itself and the system’s web server. To
connect to your system’s web server and troubleshoot via the web, enter your
system’s IP address in a web browser and browse to the required diagnostic tool.
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Sending a Message
If you are experiencing difficulties with connectivity or audio, you may want to
send a message to the system that you are managing.
Only the near site can see the message; it is not broadcast to all the sites in the call.
To send a message via the web interface:
1. Go to Set Up System > Diagnostics > Send Message.
2. In the Send a Message page, enter a message (up to 100 characters in length),
then click Send Message.
The message is displayed for 15 seconds on the screen of the system that you are
managing.
System Management Screens Quick Reference
These screens allow you to view information about the system, configure the
system, and diagnose performance issues if they arise. They are available on the
system and through the web interface. To view the system management screens,
go to the main screen and select System Info. Then choose the type of information
you need:
This choice...
Presents this information or capability...
Admin Setup
User interface customization, system customization, security,
dialing requirements and network configuration, key-enabled
options, Global Management System information
Diagnostics
System Info
System status and performance, system tests, and system
reset. The web interface also offers the Send Message
function, and provides access to the Call Detail Report.
Identifying information
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Diagnostics Screens
You can view network statistics and perform diagnostic tests from the system’s
Diagnostics screens.
To access the Diagnostics screens on the system:
>> Go to System Info > Diagnostics.
This screen is accessible without a password.
To access the Diagnostics screens from the web interface:
1. Open a web browser on your computer.
3. Click Set Up System.
4. If a password prompt opens, enter adminand the administrator’s password.
5. Click Diagnostics from any page in the web interface.
The following diagnostic screens and tools are available:
Network and Call Status Tools
Diagnostic Tool
In the system’s user interface
In the ViewStation web interface
Network Statistics screen
On the Diagnostics screen, select
On the Diagnostics screen, select
Network Stats.
Network Statistics.
Displays call speed, audio and
video protocols, annexes, and error
count for the call in progress.
In multipoint calls, the Call Status
screen shows most of this
information for all systems in the
call.
For more information about this screen, see Network Statistics and
Advanced Statistics screen
On the Diagnostics screen, select
On the Diagnostics screen, select
Advanced Stats.
Advanced Statistics.
Displays audio, video, and other
data rates, errors detected, and
identifying information about the
system at the far site.
In multipoint calls, the Call Status
screen shows most of this
information for all systems in the
call.
For more information about this screen, see Network Statistics and
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Network and Call Status Tools
Diagnostic Tool
In the system’s user interface
In the ViewStation web interface
Call Status screen
On the Diagnostics screen, select
On the Diagnostics screen, select
Call Status.
Call Status.
Displays call type, data speed, and
number dialed for the current call.
In ISDN calls, this screen also
displays connection status for each
channel. Selecting a channel call
progress indicator displays its ISDN
number.
In calls placed through the
V.35/RS-449/RS-530 network
interface, this screen displays the
states of these signals:
•
•
•
•
•
•
DTR
RTS
CTS
DSR
DCD
RI
Bright indicators show high signals;
dim indicators show low signals.
Call Log screen
Not available.
On the Diagnostics screen, select
Call Log.
Displays the current Call Detail
Report (CDR) and provides access
to the archived CDR.
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IP Connectivity Tools
Diagnostic Tool
In the system’s user interface
In the ViewStation web interface
Near End Loop test
1. On the Diagnostics screen,
1. On the Diagnostics screen,
select Near End Loop.
select Near End Loop.
Tests whether your system is able to
make IP calls successfully.
2. Select the Near End Loop icon to 2. Click On to start the test
start the test
3. Click Off to stop the test.
Monitor 1 displays the video and
plays the audio that would be sent to
the far site in a call.
3. Press any button on the remote
control to stop the test.
This test is not available when you
are in an IP call.
Ping test
Not available
1. On the Diagnostics screen,
select Ping.
Tests whether the system can
establish contact with a far-site IP
address that you specify.
2. Enter the IP address that you
wish to test.
3. Select Start. If the test is
successful, the system displays a
message indicating that the IP
address under test is available.
This test is not available when you
are in an IP call.
Video and Audio Tools
Diagnostic Tool
In the system’s user interface
In the ViewStation web interface
Color Bar test
1. On the Diagnostics screen,
1. On the Diagnostics screen,
select Color Bar.
select Color Bar.
Tests the color settings of your
monitor for optimum picture quality.
2. Select View Color Bars.
2. Click On to start the test.
3. Press any button on the remote
3. Click Off to stop the test.
If the color bars generated during
the test are not clear, or the colors
do not look correct, the monitor
needs to be adjusted
control to stop the test.
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Video and Audio Tools
Diagnostic Tool
In the system’s user interface
In the ViewStation web interface
Generate Tone test
1. On the Diagnostics screen,
1. On the Diagnostics screen,
select Audio.
select Test System Audio.
Tests the audio cable connections.
A 400 Hz audio tone indicates that
the local audio connections are
correct.
2. Select Generate Tone to go to
2. Click On to start the test.
the Generate Tone screen.
3. Click Off to stop the test.
3. Select Generate Tone.
The people at the site you are
testing will hear the tone, but you will
not. You can send a message to tell
them how to notify you when they
hear the speaker test.
4. Press any button on the remote
control to stop the test.
If you are in a call, the far site will
also hear the tone.
Audio Meter screen
1. On the Diagnostics screen,
Not available
select Audio.
Measures the strength of audio
signals from:
2. Select Audio Meter.
The audio meter should register
between 0 and 15 dB for each
active input.
•
•
•
•
Microphone pod(s)
Far site audio
VCR audio
3. To check the microphone pod(s),
Any device connected to the
audio line in
speak into the microphone.
4. To check far-site audio, ask a
participant at the far site to speak.
If the system is not receiving sound
from an audio source:
5. To check a VCR or DVD, connect
it to the VCR inputs, select
Camera 3, and play the VCR or
DVD to test the audio.
•
Check that the cables are
connected correctly, and the
connectors are fully seated.
•
•
Adjust the volume at the audio
source.
Microphones: Ensure that people
are close enough to the
microphone, and check whether
the microphone is muted.
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Reset and Restart
Operation
At the system
In the ViewStation web interface
Reset System
1. On the Diagnostics screen,
Not available
select Reset System.
•
•
Cycles power to the system.
2. Enter the system’s serial number.
Allows you to keep your system
settings (such as system name
and network configuration) or
restore factory settings.
3. If you wish to restore the original
factory settings, select Delete
System Settings.
This deletes the Administrator’s
password, CDR, and CDR
archive along with the other
system settings. You may wish to
download the CDR and CDR
archive before you reset the
system. See Call Detail Report
If you delete system settings, the
setup wizard will lead you through
the initial configuration after the
system restarts.
•
Allows you to keep or delete the
Address Book stored on the
system.
4. If you wish to remove the Address
Book, select Delete Address
Book Entries.
This only deletes the system’s
local Address Book. System
reset does not affect the Global
Directory.
5. Select Reset System.
Restart System
Use the power switch on the
system’s back panel.
1. On the Diagnostics screen,
select Restart System.
Cycles power to the system.
2. Click Restart.
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Indicators
The ViewStation system and its network interface modules use indicator lights to
provide status information. The following tables give the meanings of each
indicator.
System Lights
The ViewStation EX and ViewStation FX systems have a two-color light below the
camera. When the light is green, it provides system status information. When it is
amber, it provides in-call information. The VS4000 system has two lights on the
front panel, In Call (amber) and Status (green).
When the system displays...
It means...
ViewStation EX or ViewStation FX:
Light is off
No power to the system.
VS4000: Lights are off
Green Status light blinks slowly
Green Status light is on
Amber In Call light is on
The system is sleeping.
The system is ready to make a call.
The system is in a call.
Green Status light flashes when
you use the remote control
The system is not in a call, and is receiving
signals from the remote control.
Amber In Call light flashes when
you use the remote control
The system is in a call, and is receiving signals
from the remote control.
Network Line Check Icons
When you start the system, the main screen displays network line check indicators
for IP or ISDN lines or both, depending on how the system is configured.
Indicators for lines that are active point up and are green; those for inactive lines
are red and point down. The figure at left shows a system with a single ISDN
channel that is not available, and an IP connection that is active.
Systems that use a Quad BRI network interface module will show up to four ISDN
network line indicators; one for each BRI channel. All BRI network line indicators
should be green and point up; if they do not, either there is a problem with your
BRI network, or there is a problem with the Quad BRI network interface module.
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Chapter 7 - Diagnostics and General Troubleshooting
Network Interface Lights
The Quad BRI network interface has a green light and a yellow light for each BRI
channel.
When the Quad BRI network
interface module displays...
It means...
Lights are off
•
•
•
No power to the system, or
The system is not connected to the network, or
The system is not receiving a clock signal from
the network, or
•
The system is restarting.
Green light is on
The system is receiving a clock signal from the
network.
Yellow light is on
The system is able to make a call.
Green and yellow lights are on
•
•
The system is receiving a software update, or
The system is operating normally.
The PRI network interface module has lights on both the peripheral side (the side
connected to the ViewStation system) and the network side.
The PRI network interface module is available only with the ViewStation FX and VS4000.
When the PRI network interface
module’s peripheral side
displays...
It means...
Amber LED on
Starting the system (brief) or starting software
update (over 60 seconds)
Amber and green LEDs on
Green LED on
Software update in progress
Readya
a. If the PRI network interface module is connected to an external power source,
the green LED turns on after several seconds, even if the peripheral link cable is
not connected.
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When the PRI network interface
module’s network side displays... It means...
Amber LED on
Software update starting: Data is being
transferred to the PRI network module
(approximately 90 seconds)
Amber LED and green LED on
Red LED on momentarily.
Software update in progress: The module is being
updated (a few seconds)
Software update finishing
T1 only: Yellow LED on momentarily. Software update finishing
Green LED on
Software update complete, system synchronized
with network and fully operational
Red LED blinking
No power on the line: network cable is
unconnected, or upstream switch or PBX port is
deactivated
Red LED on
Network cable is connected and power on the
line, but no clock sync
Yellow LED blinking
E1: Receiving Remote Alarm Indication (RAI)
from network with Cyclic Redundancy Check
(CRC) errors
Yellow LED on
T1: Waiting for a timer to elapse
E1: Receiving RAI from network with no CRC
errors
Red and yellow LEDs on
Green LED on
Receiving clock sync, and receiving AIS Alarm
Indication Signal (unframed all-ones)
System fully synchronized with the network and
ready to use
The V.35/RS-449/RS-530 network interface module includes a yellow light and a
green light on the peripheral side.
When the serial
V.35/RS-449/RS-530 network
interface module displays...
It means...
Lights are off
•
•
No power to the system, or
The system is not communicating with the
network, or
•
The system is restarting.
Yellow light is on
The system is receiving a clock signal from the
network (able to make a call).
Yellow and green lights are on
The system is in a call.
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Chapter 7 - Diagnostics and General Troubleshooting
General Troubleshooting
This section presents problems, likely causes, and corrective actions. Problems are
presented as follows:
❑ Critical problems — Prevent use of the system or access to common functions.
❑ Severe problems — Prevent you from making calls successfully.
❑ Moderate issues — Prevent you from using basic calling functions.
❑ Minor issues — Detract from the user experience.
Critical Problems
This section describes problems that prevent normal use of the system. They may
also mask other problems. For example, if the system is not able to make a call and
there are no batteries in the remote, you will need to install new batteries before
you are able to determine whether the system can make calls.
Symptom
System
All
Cause
Solution
The system does not
respond in any way.
The power switch is in the OFF Turn on the power switch.
position.
The power cord is not
connected.
Connect the power cord, then power on
the system.
The power outlet is not active. Check the power outlet by unplugging
the system and plugging in a lamp,
radio, or other small appliance. If it
does not operate, connect the system
to a different outlet.
The system’s power supply is
not operating properly.
Check the power outlet by unplugging
the system and plugging in a lamp,
radio, or other small appliance. If it
operates, the problem is in the system.
Call Polycom Technical Support and
arrange to return the system for
service.
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Symptom
System
Cause
Solution
The system does not
respond in any way.
VS4000
The power fuses have failed.
Replace the fuses. Use only 4A/250V
slow-blow 5 x 20 mm fuses.
Caution: Using any other type of
fuse will void the equipment
warranty.
If fuses fail repeatedly, call Polycom
Technical Support and arrange to
return the system for service.
The system is not connected
to a power source.
Make sure that the system’s power cord
is in place, and that it is connected to a
power outlet.
The system starts in
the Software Update
screen.
All
The system software is
corrupted or not loaded
properly.
Load the system software from your
PC, or for ISDN-only systems, use
another system with current software to
update this system. For instructions on
how to do this, refer to Keeping your
consult your network equipment
provider.
The system restarts
repeatedly.
All
The power supply is bad.
The socket is corroded.
Return the system for service.
Unplug and reseat the power plug 5
times.
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Symptom
System
Cause
Solution
The system does not
respond to the
All
No batteries in the remote
control.
Install batteries in the remote control.
remote control.
The batteries are installed
incorrectly in the remote
control.
Insert the batteries in the correct +/-
position.
The infrared sensor is not
receiving signals from the
remote control.
Make sure you are pointing the remote
control at an infrared sensor. These are
present on the front of the VS4000 and
on the front of the PowerCam camera.
You may also have an external infrared
sensor installed.
Make sure the transparent protective
strips have been removed from the
infrared sensors.
If you are using an external infrared
sensor, check the connections between
the rear panel, cable adapter, and
cable.
The external infrared sensor is Check the connections between the
not operating properly.
rear panel, cable adapter, and infrared
sensor cable.
The room lights operate in the
38 Khz range and interfere
with the remote control
signals.
Turn off the lights in the room and try
the remote control again.
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Severe Problems
The problems in this section prevent you from making calls successfully. They may
also mask less serious problems. For example, if you cannot complete a call and
there is also an audio problem, you will need to correct the problem that prevents
calling before you can determine whether there is an audio problem.
Symptom
System
Cause
Solution
Cannot enter the
Admin Setup screen.
All
The system requires a
password.
Enter the password.
System does not
allow management
via web browser.
All
All
Wrong password.
Enter adminas the user name, and the
correct admin password.
Note: The default password is the
system’s serial number.
IP calls:
The LAN is not working.
Check the LAN connection.
The System
Contact your network administrator.
Information screen
shows“waiting”inthe
IP Video Number
field.
The DHCP server is not
available or cannot give out a
new address.
Contact your network administrator to
correct the problem with the server or
to assign a static IP address.
ISDN: PRI network
interface module’s
red lamp is on or
blinking.
All
All
The system is not connected
to the PRI network.
Check the PRI network cable.
There is a problem with the
PRI line.
Notify your system administrator or
network service provider.
ISDN: PRI network
interface module’s
yellow lamp is on or
blinking.
There is a problem with the
PRI line.
Notify your system administrator or
network service provider.
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Symptom
System
Cause
Solution
ISDN calls:
All
The call is not connecting
properly.
Try the call again.
ISDN Line Status
icons do not turn
green so ISDN calls
cannot be
The system is not connected
to an ISDN network.
Check the ISDN line connections.
completed.
The ISDN number or SPID
numbers are entered
incorrectly.
Make sure your ISDN numbers are
entered correctly. Check the ISDN
numbers with your service provider.
Note: The AT&T point-to-point
protocol does not require
SPIDs.
Select the Clear icon on the Auto
Detect SPIDs page, and then select the
Start icon to automatically detect the
new SPIDs.
The system was not able to
auto-detect SPIDs.
Check with your ISDN service provider
and enter the SPIDs and switch
protocol manually.
The Quad BRI network
interface module is directly
connected to a U interface.
Install an NT-1 device between your
network interface module and the ISDN
connection.
The system is connected to an You do not need an NT-1device when
NT-1 then to a PBX.
connecting to a PBX. Connect the
system directly to the PBX S/T
connection.
The ISDN line is provisioned
incorrectly by the ISDN
Check that your ISDN line is
provisioned for Voice/Data, Voice/Data.
network service provider.
System displays a
message indicating
network congestion
when placing an
ISDN call
All
This can occur if the system
uses a PRI E1 network
Wait about three minutes and try the
call again.
interface module that is
connected to an Adtran Atlas
800 Plus module. After power
on, the Adtran module must
complete channel restarts
before the system can
immediately after
starting the system
complete ISDN calls.
Cannot make
All
Switch protocol issue.
Start by calling the far site at 1x56,
1x64, 2x56, or 2x64 Kbps, as
appropriate. This will verify the primary
number. If these calls complete, try 256
Kbps, then 384 Kbps.
bonding calls. (The
call progress circles
only show blue or
yellow.)
Being able to make non-bonded calls
but not bonded calls to all locations is
usually a switch protocol issue. Verify
your ISDN provisioning with the
telephone service provider.
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Symptom
System
Cause
Solution
Placing calls above
128 Kbps does not
work. (The Call
Progress circles do
not turn green, or
remain blue after the
first channel
All
The far site may be unable to
accept calls above 128 Kbps.
Go to the Call Status screen. Highlight
each of the circles for each of the
channels dialed. The number dialed for
each channel will be displayed as you
highlight the corresponding circle.
Make sure that the far site has entered
the number for each of its ISDN lines
correctly. The numbers for Line 1 - Line
4 should correspond to connections 1 -
4 on the Quad BRI network interface
module.
connects.)
The system displays
an error message
when you place an
ISDN call.
All
The system receives an ISDN
cause code from the ISDN
line.
Try the call again.
For more information, please refer to
The network interface module
is not connected properly.
Check the cables to the network
interface module.
BRI only: The first line did not
connect. The system cannot
make a call if the first line does
not connect.
Be sure you are calling the correct
number. The number may need to
include:
•
•
•
•
•
a digit for an outside line
a long distance access code
an international access code
a country code
an area code or city code
Check that all network cables are
properly connected.
Power off the system, wait five
seconds, and power on the system.
Then wait about two minutes to allow
the ISDN lines to resynchronize.
Ask the person at the far site to call your
system.
The ISDN switch type is not
configured correctly on the
system.
Check the ISDN configuration and
verify with your ISDN network service
provider that the system is configured
correctly.
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Symptom
System
Cause
Solution
The system displays
an error message
when you place an IP
call.
All
The system is not connected
to the LAN.
Verify that the system’s LAN cable is
connected properly.
The system’s LAN cable is
bad.
Replace the system’s LAN cable.
The far site is not available.
Use the ViewStation web interface to
run the Ping test (Set Up System>
Diagnostics > Ping) to determine
whether the far site is accessible to
your system. If the test fails, the far site
system is unavailable.
The system is not configured
correctly for the network.
Check your IP configuration. For
detailed instructions, see Configuring
The IP Gateway/Gatekeeper
is not operating or is not
configured correctly.
Contact your network administrator.
The PBX does not
accept calls of type
“unknown” from the
PRI network
All
All
The PRI network interface is
not configured correctly
Verify that you have configured the
system’s PRI network interface
correctly. For detailed instructions, see
interface module
A system using a
V.35/RS-449/RS-530
interface cannot
receive calls at
V.35/RS-449/RS-530 systems
cannot determine how to
allocate bandwidth for call
speeds that are divisible by
both 56 and 64 (such as 448K:
8 x 56K), so the call cannot be
connected correctly.
Call the far site, or have the caller try
again at a different call speed.
certain speeds
Cannot select 112 or
128 speeds for
bonding calls from
the speed selection.
All
All
These speeds do not show
when you select the speed
icon.
Add line speeds on the Admin
Settings > Video Network > Dialing
Speeds screen.
Cannot complete
calls to sites that do
not use encryption
The system displays a
message stating that
encryption is required.
Your system is configured to require all
calls to be encrypted, and encryption is
not available at the far site.
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Moderate Issues
The problems in this section interfere with or prevent meaningful communication
in a call.
Symptom
System
Cause
Solution
No audio in a call
All
The far site is muted.
Look for the far site Mute icon. Ask the
far site to unmute the microphone.
Note: The far site’s microphone may be
muted even if you do not see a far site
Mute icon.
The volume is turned all the
way down on the monitor or
external audio system.
Check the monitor’s or external audio
system’s volume setting. Then check
the system’s audio output using the
Speaker Test screen under
Diagnostics > Audio. You should hear
a 400 Hz tone.
The system’s audio outputs
are not connected properly.
Check the system’s audio connections
to the monitor, or to the external audio
system if one is connected.
Verify that the system is connected to
the correct audio connectors on the
monitor.
The far site’s microphones are
not placed correctly.
Ensure that each person who speaks is
facing a microphone and is close
enough to it.
The far site’s microphone is
not connected or does not
have power.
Ask the far site to check the cable to the
microphone.
Too many line errors
Try the call again later.
In a multipoint call,
the system displays a
picture of a
telephone instead of
video from one of the
far sites.
All
All
The far site system has
connected by audio only.
Use a different call speed to call the
site, or ask the participants at that site
to call your system at a different call
speed.
This happens if the far site
system cannot connect at the
correct bandwidth.
The far site cannot
hear you.
Microphone is muted
Unmute the microphone
Microphone is not connected,
or is connected incorrectly
Check to be sure the microphone is
installed correctly.
Microphone does not work
Contact your Polycom reseller.
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Symptom
System
Cause
Solution
The monitor screen
remains blank when
you pick up the
All
The monitor’s power cord is
not plugged in.
Connect the monitor’s power cord and
then power on the monitor.
The monitor is powered off.
Power on the monitor.
remote control.
The monitor is not connected
correctly to the system.
Verify that the monitor is connected
correctly according to the installation
procedures in Main Monitor on
One or more system
components do not
operate properly.
All
The components are not
powered on.
Verify that components’ power cords
are connected to power outlets, and
that they have been powered on.
The components are not
connected properly.
Verify that the cables are connected
correctly according to the installation
procedures in Setting Up Your System
Minor Issues
The issues in this table do not prevent meaningful communication, but detract
from the videoconference experience.
Symptom
System
Cause
Solution
Cannot access the
system from the
browser.
All
DHCP Client is ON and no
DHCP server is available.
Contact your network administrator.
The system or your computer
is not connected to the LAN
Check the LAN cable to the LAN port
on the rear of the system.
Check the LAN cable to your computer.
Bad LAN cable.
Check the lights on the back of the
system. There should be a steady
green light indicating a connection to
the LAN, and a flashing orange light
indicating LAN traffic.
Your PC is on a different
subnet and there is a router
Change your PC or system subnet
mask and IP address so that they are
between you and your system. both on the same LAN or subnet.
There is a firewall between
your PC and your system.
Consult your network administrator.
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Symptom
System
Cause
Solution
Not enough audio
volume during a call.
All
The volume is set too low on
the system.
Turn up the volume using the remote
control.
The volume is set too low on
the monitor or external audio
system.
Turn up the volume on the monitor or
external audio system.
The microphone pod is too far
from the people speaking.
Move the microphone pod closer to the
person who is speaking.
Incoming call ring
and other sound
effects are too loud or
too soft.
All
The sound effects volume is
not set at the desired level.
Adjust the sound effects volume on the
Audio Settings screen. If you do not
want to hear sound effects, set the
volume to 0.
The system start-up
music plays through
the system’s built-in
speaker but not
ViewStation EX
ViewStation FX
The monitor cable’s audio
connectors are not connected
properly.
Verify that the monitor is connected
correctly according to the installation
procedures in Main Monitor on
through the monitor
speaker.
The monitor’s volume is
turned all the way down.
Turn up the volume on the monitor.
An echo is heard at
the near site when
speaking.
All
The far site’s microphone is
too close to the audio speaker. microphone is placed away from the
audio speaker.
At the far site, make sure the
The far site audio volume may
be too loud.
Turn down the audio volume at the far
site.
Youcan hear yourself All
on your system’s
monitor or external
audio system.
The monitor or external audio
system is connected to the
VCR audio output.
Verify that all equipment is connected
correctly according to the installation
procedures in Setting Up Your System
The audio sounds
distorted when the
person speaking is
using a wireless
microphone.
The wireless microphone is
overdriving the system’s audio microphone.
input.
Turn down the volume on the wireless
Call participants
cannot see or hear
what is being played
on the VCR.
All
The VCR is not selected.
Select the VCR (Camera 3):
Press Near twice, and selecting the
VCR icon.
The VCR is not set up
correctly.
Check that the VCR is connected
according to the instructions in
Optional Equipment Setup for VCR on
Refer to the manufacturer’s instructions
to set up the VCR correctly.
The picture is blank
on the main monitor.
All
The system goes into sleep
mode after a period of
inactivity.
Pick up the remote control to bring the
system out of sleep mode.
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Symptom
System
Cause
Solution
The picture freezes
frequently during a
call.
All
Too many network line
transmission errors, or too
much traffic on the network.
Try the call again.
You can check the error count
on the Diagnostics > Call
Statistics screen to verify this.
Network interface cable or
cables may be bad.
Replace the cable or cables.
Picture is slow or
jerky.
All
All
Only one 64 Kbps channel is
connecting in your call.
Check the ISDN number of the far site.
Ask the far site to call your site.
Video from the far site
includes a large amount of
motion.
A background with less motion
provides a better, smoother video
picture.
When using two
monitors, the same
picture is seen on the
first and second
monitor.
Only one monitor is enabled.
Enable the system for two monitors on
the Admin Settings > Video/Cameras
> TV Monitors screen.
The second monitor is
connected to the VCR video
output
Connect Monitor 2 to the Monitor 2
connection on the rear panel of the
system.
VS4000
All
The monitors are connected to Connect Monitor 2 to the Monitor 2
the same output. The monitor
has a composite as well as an
S-Video output.
connection on the rear panel of the
system.
Edges of picture are
cut off when viewing
graphics
Graphics from the far site are
displayed on an NTSC
monitor.
Use a VGA monitor to display graphics.
This problem may occur in
multipoint calls using a
RADVision MCU.
Blue screen in the
PIP window.
All
No video input.
Check that there is a video source
connected to the selected input.
The camera selection is
incorrect.
Select the appropriate camera:
Press
Camera, then press the
number of the camera you wish to use.
If you are using the older version of the
remote, press
Near twice, then
press the number of the camera you
wish to use.
The VCR input is selected and
the VCR is not running. Most
VCRs generate a blue screen
when the tape is not playing.
Select a different camera or play a tape
on the VCR.
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Symptom
System
Cause
Solution
Near-site camera
does not pan or tilt.
All
You are attempting to move a
camera that does not have
pan/tilt/zoom capabilities.
Make sure you have selected a
pan/tilt/zoom camera.
Camera control cable is not
connected properly.
Check that the camera is connected
according to the instructions in Main
Cannot select near
camera
VS4000
All
Camera has been disabled in
System Info > Admin
Setup > Video/Cameras >
Cameras screen.
Enable the camera.
Camera voice
tracking is not
working properly.
Participants at the far site have Camera tracking is turned off when the
been controlling your camera. near or far site moves your camera.
Press the AUTO button on the remote
control to restore tracking.
Someone at the far site is
speaking, or the far site is
noisy.
The camera stops tracking when
participants at the far site begin
speaking. This prevents the camera
from pointing to your monitor or audio
system.
If the problem is background noise at
the far site, try setting the system to
track to camera presets.
More than one person at the
near site is speaking, or the
near site is noisy.
Reduce the noise in the room.
The room setup interferes with
Consider room treatments that provide
voicetracking. Largewindows, acoustic damping, such as carpeting
uncarpeted floors, and the
way the unit is mounted on a
wall or alcove can interfere
with voice tracking.
and curtains.
PowerPoint
presentation does
not export.
All
Wrong version of Microsoft
Office.
Use a current version of Microsoft
Office.
Insufficient disk space.
Slides are stored in the
Windows\Tempdirectory on your PC.
Create more room on your PC.
There are too many
presentations on the system.
Only eight presentations are
allowed.
Delete some presentations from the
system and restart the system.
The presentation is too large.
Separate your presentation into two
smaller presentations.
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Symptom
System
Cause
Solution
Web browser does
not allow showing
PowerPoint
All
Wrong version of Web
browser.
Use Internet Explorer 5.5 or later.
Internet Explorer must have ActiveX
enabled.
presentations from
the PC to the system.
Cannot connect to
the PC from the
system for
presentation. The PC
name is there but the
PC presentation
cannot be accessed
when the slide button
is pressed.
All
Incorrect password.
Enter the correct password that was
entered on the PC.
There is a firewall between the
system and the PC.
Consult your IT manager.
Too many presenters are
Ask some of the other presenters
logged in. The system allows a disconnect.
maximum of eight presenters
or PCs to be logged in at one
time.
The far site cannot
view slides properly;
they appear
momentarily, but do
not remain
All
The far site does not support
Annex D high-resolution
graphics.
Advise the far site participants that their
system does not support this feature,
and continue the call without
presenting slides.
on-screen.
The snapshot feature All
is not working
The selected camera is not
available.
Select a camera that is in use.
properly.
Snapshots and
All
Too many viewers logged in.
The system supports up to 30
viewers via the Web browser
in a call.
Ask some of the viewers disconnect, or
change the slide-viewing password on
the Security screen to allow only
authorized viewers.
presentations cannot
be viewed, though
the PC has access to
the main Web page
of the system.
Cannot view
presentation or
snapshots from the
web.
All
The security level is set to
“High” on the Web browser.
Lower the security level on the browser
to “Medium” or “None.”
Wrong version of Web
browser.
Use Internet Explorer 5.5 or later.
Incorrect viewing password.
To check the slide and snapshot
viewing password and other
information about your presentation,
press the INFO button on the remote
control during a presentation. The
viewing password may be changed on
the Security setup screen.
The monitor
displays an error
icon during an
ISDN call.
All
The system has received
more than the acceptable
number of CRC errors or FEC
errors within one second.
Retry the call if the video or audio
quality becomes unacceptable to the
call participants.
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Symptom
System
Cause
Solution
The monitor
displays an error
iconduring an IP
call.
All
The system has detected
packet loss above the
acceptable level set for the
system.
Retry the call if the video or audio
quality becomes unacceptable to the
call participants.
Low battery icon on
the screen.
All
Low batteries in the remote
control.
Replace the batteries in the remote
control with three AAA batteries.
Normal System Behaviors
The following behaviors are part of the system’s normal operation:
System
Behavior
Meaning
All
Camera turns to the side and the monitor goes
blank after displaying the splash screen.
The system is entering sleep mode.
All
Screen is blank; start music plays and
Polycom logo appears briefly.
The system is starting.
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Chapter 7 - Diagnostics and General Troubleshooting
How to Contact Technical Support
If you are not able to make test calls successfully and you have verified that the
equipment is installed and set up correctly, contact Polycom Technical Support by
telephone or Internet as described below.
By Telephone
Before calling Polycom Technical Support, please have the following information
ready. We also suggest that you go to System Info > System Information so that
you will have the System Information screen showing when you call for help.
❑ Description of the issue — What is happening or not happening, and any
related events you may have noticed.
❑ The 14-digit serial number on the bottom of the system.
Contact Polycom Technical Support at 1-800-POLYCOM.
By Internet
To contact Polycom Technical Support, go to www.polycom.com/support.
Enter the following information, then ask a question or describe the problem. This
information helps us to respond faster to your issue:
❑ The 6-digit serial number in the System Information screen (also present on the
bottom of the system)
❑ The software version (from the main screen, select System Info > System
Information)
❑ Information about your network
❑ Troubleshooting steps you have already tried.
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Predeployment Planning
Polycom recommends the following as best practices when deploying Polycom IP
voice and video applications.
❑ Determine bandwidth requirements. Consider the total amount of
bandwidth associated with video sessions prior to deployment. It is
recommended that all H.323 video endpoints, CPSs, gateways, and MCUs be
connected to a dedicated 10/100 switched-Ethernet port.
❑ Consider network requirements. Building an end-to-end H.323 video
network requires an infrastructure based on layer 2 and layer 3 switches and
routers.
❑ Consider system requirements. Be sure to meet the minimum server
hardware requirements of all software-based products.
❑ Consider latency, jitter, and packet loss. All are obstacles to high quality
audio and video. The table below recommends maximum values for these
parameters.
Parameter
Latency
Maximum recommended value
less than 150 ms one way; 300 ms end to end
50 ms or less
Jitter
Packet loss
1% or less
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Appendix A - Installation Notes
ISDN Provisioning
ISDN PRI
The PRI T1 needs to be provisioned for the ViewStation FX and VS4000 systems as
follows:
Line settings
ESF/B8ZS (default)
Extended Super Frame B8ZS is modem standard for T1/PRI line
encoding and framing
Line termination
type
CPE (user side) only
The required termination is built into the system and most access
switches
Supported PRI
switch protocols
AT&T 4ESS, AT&T 5ESS, NI-1, NI-2, Siemens, Nortel DMS 100,
and Nortel 250
These are standard protocols for North America
Number of channels 23 B-channels dialable at 64 or 56 Kbps, and one D channel
Ensure that you have 64 Kbps clear channel service
Number of network
interfaces
1 (single PRI)
Line build-out modes DSU+CSU (0 to –22.5dB attenuation), DSU-only (DSX 0-665
feet)
Physical distance is offset by the settings in the user interface
Clocking
Must be derived from the external network or the PBX
Terminal Endpoint
ID (TEI)
0-63
This identifies the PRI endpoint; the common default is 0
Numbering
One local directory number per interface (23 channels)
24
D-channel slot
number
Included to verify where the D channel is; this is where additional
diagnostic information resides
Call-by-call service
codes
Values 0-31 service codes for GVPN/PN/UPN network-specific
services
The PRI direct from the telephone service provider should support both data and
voice for Polycom’s voice add-on capability of systems.
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ISDN BRI
All Polycom ISDN BRI interfaces are S/T-loop. ISDN BRI lines coming direct from
a Telco are U-loop, so if your system is not behind a PBX or other private network,
you must connect the BRI interface to BRI line(s) through an NT1 device capable
of supporting multiple BRI lines.
For ISDN BRI lines to be used from a PBX to a videoconferencing system, you must
do these things in addition to meeting the other requirements.
❑ Determine the interface type of the ISDN BRI network module in the PBX
(U-loop or S/T-loop). This will determine whether or not you need an NT1
device between the PBX and the ISDN BRI interface of the videoconferencing
system.
❑ If the ISDN BRI network module in the PBX is S/T-loop, there is a 500-foot
limitation with S/T-loop ISDN. The module may still require a special jack
with a resistor.
❑ Ensure that the ISDN PRI or multiple BRI lines, on the public side (from the
Telco) are provisioned to carry data traffic as if it was connected directly to the
videoconferencing systems as discussed in the appropriate sections above.
Voice can be added but is not required. Items such as switch protocol,
numbering plans, etc. are not necessary as those are determined by the PBX
connecting to the ISDN lines from the Telco side.
❑ Ensure that the ISDN BRI lines’ channels that connect to the videoconferencing
systems are mapped appropriately to the channels on the public network side
of the PBX that connects to the Telco’s ISDN cloud. This is critical also for the
success of the inbound calls from systems outside the company to ensure that
the ISDN number, provided to the videoconferencing system by the PBX, is
routable in the public ISDN cloud and through the PBX to the appropriate
videoconferencing system.
❑ The ISDN BRI lines between the PBX or other CPE and the videoconferencing
system(s) should be provisioned in the same way as ISDN BRI lines that would
be connected the system(s) directly from a Telco, as described below.
The following requirements are common to all BRI deployments.
❑ ISDN BRI lines need to be configured in the same way as one of the following
two Bell Core equivalents:
Capability Package R: Circuit Switched Data on 2 B channels. Data capabilities
include Calling Number Identification. No voice capabilities are provided.
Capability Package S (recommended if system is not behind a PBX): Alternate
Voice/Circuit Switched Data on 2 B channels. Data and voice capabilities
include Calling Number Identification.
❑ Both B channels must carry circuit-switched videoconferencing data (voice can
be added but is not required).
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Appendix A - Installation Notes
❑ The ISDN BRI service must allow videoconferencing calls to be dialed on
either B channel or on both simultaneously.
❑ The D channel should not permit X.25 packet data.
❑ The ISDN BRI service must be configured as Terminal Type A.
❑ The ISDN BRI service must support automatic Terminal Endpoint Identifiers
(TEIs).
❑ The ISDN BRI service must be tariffed and available from the customer’s local
central office.
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Installing the Quad BRI network interface outside the
conference room
You can locate the system up to 250 feet away from the Quad BRI network interface
module, with the following provisions:
❑ If the distance from the system to the Quad BRI network interface module is
less than 50 feet, no additional power is required.
❑ If the distance is between 50 and 250 feet, you must use a 9-volt AC/DC
transformer to boost power (such as the Digi-Key #T405-ND). Connect the
transformer to the Quad BRI network interface module.
❑ RJ-45 jacks, connected to 110 blocks or 66 blocks, should be installed in the
wiring closet. You can then connect these jacks to the Quad BRI network
interface module with the supplied RJ-45 cables.
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B
Network Configuration Notes
Polycom recommends that you take these steps before you start configuring the
system.
❑ Determine the appropriate IP precedence for use in Quality of Service (QoS)
enabled networks.
❑ Document the LANs, subnets, and WAN links involved in the deployment.
❑ Define call processing architecture and identify gatekeepers
❑ Define registration policy and call policy.
❑ Define details of services, routing, policies, zones, and addressing.
The predeployment worksheet on the next page can help you to gather the
information you need about your network.
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Predeployment Worksheet
This worksheet will help you get the information you need to install
videoconferencing systems on your company’s LAN computer network.
Complete this worksheet before you start the installation. Once you have this
information, refer to this worksheet as needed.
To use your system for LAN-based system management and
LAN-based software upgrades you need to know the type of
addressing your network uses:
•
DHCP (Dynamic Host Configuration Protocol) (Recommended for LAN
calls)
•
Fixed IP address (Recommended for LAN calls)
IP address for the system
Subnet Mask
_______._______._______.______
_______._______._______.______
_______._______._______.______
LAN Gateway
Check the type of configuration the system uses. Check only one:
•
•
Use DNS Server Configuration
Use WINS Server Configuration
Note: DHCP configures DNS servers automatically.
Host
Domain
Primary WINS
Primary DNS
_______._______._______.______
_______._______._______.______
_______._______._______.______
_______._______._______.______
Secondary WINS
Secondary DNS
To ready your system for LAN-based videoconferencing, you also
need to know:
Gatekeeper DNS name or IP
address (if necessary)
Alias for the videoconferencing
system
Extension (Terminal ID or E.164
number) for the
videoconferencing system
SNMP Information (if necessary)
B-2
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Appendix B - Network Configuration Notes
If you intend to ready your system for remote management via Simple
Network Management Protocol (SNMP), you also need to know:
IP address for the network
management station
_______._______._______._______
SNMP community string
Dialing Directory Information (if
necessary)
If you intend to use central dialing directories with your
videoconferencing system(s), you need to know:
Global Directory Server (GDS) or
Central Directory (LDAP) Server
URL or IP address
IP Address
Server Password
If using Global Management Server:
IP address for GMS Server
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C
Troubleshooting Notes
When a system places or receives an ISDN call, the events during the call sequence
generate diagnostic codes. The Q.850 standard defines these codes.
The ViewStation EX, ViewStation FX, and VS4000 systems capture some of these
cause codes — such as the reason for call disconnection — in the Call Detail Report.
Other codes cause the systems to display error messages. The Q.850 codes can be
used to isolate and diagnose unexpected system behaviors.
Q.850 Cause Codes
The following table describes codes that the ISDN switch sends to the router to
indicate call status. Although the codes are standardized, each ISDN service
provider defines them differently. Because of this, the definitions in the table may
not exactly match the messages that you see.
Code Cause
Definition
1
Unassigned number
The switch received the sent ISDN number in the
correct format, but no destination equipment uses the
number.
2
3
6
7
No route to specified
transit network
The ISDN exchange does not recognize the
intermediate network through which to route the call.
No route to
destination
The intermediate network through which the call is
routed does not serve the destination address.
Channel
unacceptable
The specified channel does not provide adequate
service quality to accept the requested connection.
Call awarded and
delivered
The user is assigned an incoming call that is being
connected to a call channel that has already been
established for this user and this type of call.
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Code Cause
Definition
16
Normal call clearing
The originator or receiver of the call has requested that
it be cleared.
17
User busy
All B channels are in use; the called system
acknowledges the connection request, but is unable to
accept the call.
18
19
No user responding
The destination equipment does not respond to the call,
so the connection cannot be completed.
No answer from user
(user alerted)
The destination equipment did not complete the
connection within the prescribed time after responding
to the connection request. The problem is at the remote
end of the connection.
21
22
Call rejected
The destination equipment is capable of accepting the
call, but has rejected it for an unknown reason.
Number changed
The ISDN number used to set up the call is no longer
valid. (The diagnostic field of the message may return
an alternate address assigned to the called equipment.)
26
27
Non-selected user
clearing
The destination is capable of accepting the call, but did
not assign it to the user.
Destination out of
order
A signaling message cannot be delivered because the
interface is not functioning correctly, and the destination
cannot be reached. This condition might be temporary;
for example, remote equipment might be turned off.
28
Invalid number
format
Destination address was incomplete or presented in an
unrecognizable format, which prevented the connection
from being established.
29
30
31
34
38
Facility rejected
The network cannot provide the facility requested by the
user.
Response to
STATUS INQUIRY
The equipment returns this message when it receives a
STATUS INQUIRY message.
Normal, unspecified
A normal event has occurred with no standard cause
applying. No resulting action is required.
No circuit/channel
available
The call cannot be taken because no appropriate
channel is available to establish the connection.
Network out of order A network problem prevented the call from reaching its
destination. Attempts to reconnect will probably fail until
the network problem is corrected.
41
42
Temporary failure
A network error occurred. The problem will be resolved
shortly. Attempts to reconnect may succeed.
Switchingequipment The destination cannot be reached because the
congestion
network switching equipment is temporarily overloaded.
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Appendix C - Troubleshooting Notes
Code Cause
Access information
Definition
43
44
47
49
50
57
58
63
The requested access information cannot be provided
by the network. The diagnostic message may explain
the problem.
discarded
Requested
circuit/channel not
available
The remote equipment cannot provide the requested
channel. This may be temporary.
Resource
unavailable,
unspecified
An unknown problem prevents the remote equipment
from providing the requested resource.
Quality of service
unavailable
The network cannot provide the requested quality of
service (as defined by CCITT recommendation X.213).
This may be a subscription problem.
Requested facility
not subscribed
The remote equipment is capable of providing the
requested supplementary service, but is not subscribed
to it.
Bearer capability not
authorized
The caller has requested a bearer capability that the
network can provide, but the user is not authorized to
use. This may be a subscription problem.
Bearer capability not
presently available
The network normally provides the requested bearer
capability, but cannot provide it now. This may be a
temporary network problem or a subscription problem.
Service or option not
available,
An unspecified problem prevents the network or remote
equipment from providing the requested service or
option. This might be a subscription problem.
unspecified
65
66
69
70
Bearer capability not
implemented
The network is not capable of providing the bearer
capability requested by the user.
Channel type not
implemented
The requested channel type is not supported by the
equipment sending this code.
Requested facility
not implemented
The remote equipment is not capable of providing the
requested supplementary service.
Onlyrestricteddigital The network is unable to provide unrestricted digital
information bearer is
available
information over bearer capability.
79
81
82
Service or option not
available,
unspecified
The network or remote equipment is unable to provided
the requested service option for an unspecified reason.
This might be a subscription problem.
Invalid call reference
value
The remote equipment received a call with a call
reference that is not currently in use on the
user-network interface.
Identified channel
does not exist
The receiving equipment is requested to use a channel
that is not activated on the interface for calls.
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Code Cause
Definition
83
84
85
A suspended call
exists but this call
identity does not
The network received a call resume request that
contained a call identity information element that does
not match any suspended call.
Call identity in use
The network received a call suspend request that
contained a call identity information element for a call
that is already suspended.
No call suspended
The network received a call resume request when there
was not a suspended call pending. This might be a
transient error that will be resolved by successive call
retries.
86
Call having
The network received a call resume request containing
a call identity information element for a call that was
cleared while suspended, either by timeout or by the
remote user.
requested call
identity has been
cleared
88
91
95
Incompatible
destination
Indicates that an attempt was made to connect to
non-ISDN equipment, such as an analog line.
Invalid transit
network specified
The ISDN exchange was asked to route the call through
an unrecognized intermediate network.
Invalid message,
unspecified
An invalid message was received, for an unknown
reason. This is usually due to a D-channel error. If this
error occurs systematically, report it to your ISDN
service provider.
96
97
98
Mandatory
information element
is missing
The equipment received a message that did not include
one of the mandatory information elements. This is
usually due to a D-channel error. If this error occurs
systematically, report it to your ISDN service provider.
Message type
nonexistent or not
implemented
The equipment received a message of a type that is
invalid or not supported. This code indicates either a
problem with the remote configuration or a problem with
the local D channel.
Message
The equipment received a message that is not valid in
the current call state. Cause 98 is usually due to a
D-channel error. If this error occurs systematically,
report it to your ISDN service provider.
incompatible with
call state or
message type
nonexistent
99
Information element
nonexistent or not
implemented
The equipment received a message that includes
information elements which were not recognized. This is
usually due to a D-channel error. If this error occurs
systematically, report it to your ISDN service provider.
100
Invalid information
element contents
The equipment received a message that includes
invalid information in the information element. This is
usually due to a D-channel error.
C-4
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Appendix C - Troubleshooting Notes
Code Cause
Definition
101
Message not
compatible with call
state
The remote equipment received a message that does
not correspond to the current state of the connection.
This is usually due to a D-channel error.
102
111
127
Recovery on timer
expiry
A time-out has triggered an error-handling (recovery)
procedure. This problem is typically temporary.
Protocol error,
unspecified
An unspecified D-channel error when no other standard
cause applies.
Interworking,
unspecified
An event occurred within a network that does not
provide causes for the action that it takes. The precise
problem is unknown.
145
146
ISDN layer 1 and/or
2 link not established network connections.
User needs to check cabling, ISDN adapter status and
ISDN layer 3
There is either a switch protocol error, or (in the United
connection to the
ISDNswitch/network
inactive
States or Canada) a SPID assignment problem.
255
ISDN command
processing error
The ISDN signaling code has encountered an error
processing an ISDN action. ISDN adapter busy-wait
and retry.
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Safety and Legal Notices
Important Safeguards
Read and understand the following instructions before using the system:
•
Close supervision is necessary when the system is used by or near children. Do not leave unattended while in
use.
•
•
•
•
•
Only use electrical extension cords with a current rating at least equal to that of the system.
Always disconnect the system from power before cleaning and servicing and when not in use.
Do not spray liquids directly onto the system when cleaning. Always apply the liquid first to a static free cloth.
Do not immerse the system in any liquid or place any liquids on it.
Do not disassemble this system (except as instructed in the manufacturer's instructions). To reduce the risk of
shock and to maintain the warranty on the system, a qualified technician must perform service or repair work.
•
•
Connect this appliance to a grounded outlet.
In case of lightning storms, disconnect the telephone line cord from the system, and only connect the system
to surge protected power outlets.
•
The socket outlet to which this apparatus is connected must be installed near the equipment and must always
be readily accessible.
•
•
Keep ventilation openings free of any obstructions.
SAVE THESE INSTRUCTIONS.
License Restrictions
THE SOFTWARE PROGRAMS CONTAINED OR DESCRIBED HEREIN ARE CONFIDENTIAL INFORMATION
AND PROPRIETARY PRODUCTS OF POLYCOM OR ITS LICENSORS.
Buyer shall not sublicense or otherwise distribute any of the Subject Programs except to End Users and/or
resellers who have entered into a Sublicense Agreement. For purposes of this Agreement a “Sublicense
Agreement” shall mean a written license agreement between the Buyer and its purchaser, or, in the case of any
sale by Buyer to a reseller, between such reseller and the End User, that is either 1) signed by the End User or 2)
included with the Documentation, in such a manner that the End User reasonably indicates its acceptance of the
Sublicense Agreement by turning on and using the Computer Equipment. Polycom shall include so-called “break
the seal software licenses” with the Documentation, and Buyer shall not remove or alter any such Sublicense
Agreements or any notifications or warning stickers relating thereto. Buyer shall not waive, amend, or otherwise
modify any Sublicense Agreement without Polycom’s prior consent.
Title to all Subject Programs shall at all times remain and vest solely with Polycom and its licensors. Buyer
acknowledges Polycom, Inc.’s claim that the Subject Programs are its trade secret and confidential property, and
shall treat them as such. Buyer will not attempt to disassemble, decompile, reverse-engineer or otherwise
endeavor to discover or disclose the methods and concepts embodied in the Subject Programs. Except as
expressly allowed under this Agreement, the Buyer shall not copy, modify, transcribe, store, translate, sell, lease,
or otherwise transfer or distribute any of the Subject Programs in whole or in part, without prior authorization, in
writing, from Polycom. Buyer shall not remove or destroy any copyright, patent, trademark or other proprietary
mark or notice on Computer Equipment, and shall reproduce any such marks on any copies of Subject Programs
that it makes hereunder.
You shall not and shall not allow any third party to 1) decompile, disassemble, or otherwise reverse-engineer or
attempt to reconstruct or discover any source code or underlying ideas or algorithms of the software by any means
whatsoever or 2) remove any product.
Warranty
Polycom, Inc. warrants its products to be free of defects in materials and factory workmanship for a period of twelve
(12) months from date of purchase. This warranty does not apply to damage to products resulting from accident,
misuse, service or modification by anyone other than a Polycom, Inc. authorized service facility/dealer. The
warranty is limited to the original purchaser and is not transferable. Any liability of Polycom, Inc. or its suppliers
with respect to the product or the performance thereof under any warranty, negligence, strict liability or other theory
will be limited exclusively to product repair or replacement as provided above. Except for the foregoing, the product
is provided “as is” without warranty of any kind including without limitation, any warranty of merchantability or
fitness for a particular purpose. The entire risk of the quality and performance of the software programs contained
in the system is with you.
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Limitation of Remedies and Damages
Polycom, Inc., its agents, employees, suppliers, dealers and other authorized representatives shall not be
responsible or liable with respect to the product or any other subject matter related thereto under any contract,
negligence, strict liability or other theory for any indirect, incidental, or consequential damages, including, but not
limited to loss of information, business, or profits.
The law of certain states or nations does not permit limitation or exclusion of implied warranties and consequential
damages, so the above limitations, disclaimers, or exclusion may not apply to you. This warranty gives you special
legal rights. You may also have other rights that vary by state and nation.
Warning
This is a Class A product. In a domestic environment, this product may cause radio interference in which case the
user may be required to take adequate measures.
USA and Canadian Regulatory Notices
FCC Notice
Part 15 FCC Rules
This device complies with part 15 of the FCC rules. Operation is subject to the following two conditions:
1) This device may not cause harmful interference, and 2) this device must accept any interference received,
including interference that may cause undesired operation.
Class A Digital Device
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part
15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference
when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate
radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause
harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause
harmful interference in which case the user will be required to correct the interference at his own expense.
In accordance with Part 15 of the FCC rules, the user is cautioned that any changes or modifications not expressly
approved by Polycom Inc. could void the user's authority to operate this equipment.
Part 68 FCC Rules
This equipment complies with Part 68 of the FCC rules. On the label of this equipment is a label that contains,
among other information, the FCC registration number and ringer equivalence number (REN) for this equipment.
If requested, this information must be provided to the telephone company.
This equipment may not be used on a coin service or party line.
If you experience trouble with your ViewStation EX/FX/VS4000, disconnect it from the telephone line to determine
if the registered equipment is malfunctioning. For repair or warranty information, please contact Polycom Inc. at
1-888-248-4143 or 4750 Willow Road, Pleasanton, CA 94588-2708, USA. Contact information may also be found
at http://www.polycom.com/. If the system is causing harm to the network, the telephone company may request
that you disconnect it until the problem is corrected.
If your ViewStation EX/FX/VS4000 causes harm to the telephone network, the telephone company will notify you
in advance that temporary discontinuance of service may be required. However, if advance notice is not practical,
you will be notified as soon as possible. You will be advised of your right to file a complaint with the FCC if you
believe it is necessary.
Your telephone company may make changes in its facilities, equipment, operations, or procedures that could
affect the operation of your equipment. If they do, you will be given advance notice so that you may make any
changes necessary to maintain uninterrupted service.
The REN is useful to determine the quantity of devices that may be connected to the telephone line. Excessive
RENs on the telephone line may result in the devices not ringing in response to an incoming call. In most, but not
all areas, the sum of RENs of all devices that may be connected to a line, is determined by the total RENs, contact
the local telephone company.
FCC compliant telephone cords and modular plugs are provided with this equipment. This equipment is designed
to be connected to the telephone network or premises’ wiring using a compatible modular jack, which is Part 68
compliant. See installation instructions for details.
Safety and Legal Notices - 2
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Safety and Legal Notices
WHEN PROGRAMMING EMERGENCY NUMBERS AND/OR MAKING TEST CALLS TO EMERGENCY
NUMBERS:
1) Remain on the line and briefly explain to the dispatcher the reason for the call.
2) Perform such activities in the off-peak hours, such as early morning or late evening.
Industry Canada (IC)
This class A digital apparatus complies with Canadian ICES-003.
Cet appareil numerique de la classe A est conforme à la norme NMB-003 du Canada.
The Industry Canada label identifies certified equipment. This certification means that the equipment meets
telecommunications network protective, operational and safety requirements as prescribed in the appropriate
Terminal Equipment Technical Requirements document(s). The Department does not guarantee the equipment
will operate to the user's satisfaction.
Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the
local telecommunications company. The equipment must also be installed using an acceptable method of
connection. The customer should be aware that compliance with the above conditions may not prevent
degradation of service in some situations. Repairs to certified equipment should be coordinated by a
representative designated by the supplier. Any repairs or alterations made by the user to this equipment, or
equipment malfunctions, may give the telecommunications company cause to request the user to disconnect the
equipment.
Users should ensure for their own protection that the electrical ground connections of the power utility, telephone
lines and internal metallic water pipe system, if present, are connected together. This precaution may be
particularly important in rural areas.
Caution: Users should not attempt to make such connections themselves, but should contact the appropriate
electric inspection authority, or electrician, as appropriate.
The Ringer Equivalence Number (REN) assigned to each relevant terminal device provides an indication of the
maximum number of terminals allowed to be connected to a telephone interface. The termination on an interface
may consist of any combination of devices subject only to the requirement that the sum of the RENs of all the
devices does not exceed 5.
The REN of this equipment is either marked on the unit or included in the new style USA FCC registration number.
In the case that the REN is included in the FCC number, the user should use the following key to determine the
value:
•
•
The FCC number is formatted as US:AAAEQ#TXXX.
# is the Ringer Equivalence Number without a decimal point (e.g. REN of 1.0 will be shown as 10, REN of 0.3
will be shown as 03). In the case of a Z ringer, ZZ shall appear. In the case of approved equipment without a
network interface or equipment not to be connected to circuits with analog ringing supplied, NA shall appear.
EEA Regulatory Notices
CE Mark
This ViewStation EX/FX/VS4000 has been marked with the CE mark. This mark indicates compliance with EEC
Directives 1999/5/EC. A full copy of the Declaration of Conformity can be obtained from Polycom Ltd., 270 Bath
Road, Slough UK SL1 4DX.
Declaration of Conformity:
Hereby, Polycom Ltd. declares that this ViewStation EX/FX/VS4000 is in compliance with the essential
requirements and other relevant provisions of Directive 1999/5/EC.
Konformitetserklæring:
Hermed erklærer Polycom Ltd., at indestående ViewStation EX/FX/VS4000 er i overensstemmelse med de
grundlæggende krav og de relevante punkter i direktiv 1999/5/EF.
Konformitätserklärung:
Hiermit erklärt Polycom Ltd., dass der ViewStation EX/FX/VS4000 die grundlegenden Anforderungen und sonstige
maßgebliche Bestimmungen der Richtlinie 1999/5/EG erfüllt.
© Polycom, Inc.
Safety and Legal Notices - 3
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Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000
Vaatimustenmukaisuusvakuutus:
Polycom Ltd. vakuuttaa täten, että ViewStation EX/FX/VS4000 on direktiivin 1999/5/EC keskeisten vaatimusten
ja sen muiden tätä koskevien säännösten mukainen.
Déclaration de conformité:
Par la présente, Polycom Ltd. déclare que ce ViewStation EX/FX/VS4000 est conforme aux conditions
essentielles et à toute autre modalité pertinente de la Directive 1999/5/CE.
Dichiarazione di conformità:
Con la presente Polycom Ltd. dichiara che il ViewStation EX/FX/VS4000 soddisfa i requisiti essenziali e le altre
disposizioni pertinenti della direttiva 1999/5/CE.
Verklaring van overeenstemming:
Hierbij verklaart Polycom Ltd. dat diens ViewStation EX/FX/VS4000 voldoet aan de basisvereisten en andere
relevante voorwaarden van EG-richtlijn 1999/5/EG.
Declaração de Conformidade:
Através da presente, a Polycom Ltd. declara que este ViewStation EX/FX/VS4000 se encontra em conformidade
com os requisitos essenciais e outras disposições relevantes da Directiva 1999/5/CE.
Declaración de conformidad:
Por la presente declaración, Polycom Ltd. declara que este ViewStation EX/FX/VS4000 cumple los requisitos
esenciales y otras cláusulas importantes de la directiva 1999/5/CE.
Överensstämmelseförklaring:
Polycom Ltd. förklarar härmed att denna ViewStation EX/FX/VS4000 överensstämmer med de väsentliga kraven
och övriga relevanta stadganden i direktiv 1999/5/EG.
WARNING
This is a Class A product. In a domestic environment this product may cause radio interference in which case the
user may be required to take adequate measures.
Australia
Mains Powered POTS Voice Telephony Without Emergency 000 Dialing
Warning: This equipment will be inoperable when mains power fails.
Safety and Legal Notices - 4
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Safety and Legal Notices
Japan
Underwriters Laboratories Statement
The system is intended to be powered only by the supplied power supply unit.
Special Safety Instructions
Follow existing safety instructions and observe all safeguards as directed.
Installation Instructions
Installation must be performed in accordance with all relevant national wiring rules.
© Polycom, Inc.
Safety and Legal Notices - 5
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Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000
Safety and Legal Notices - 6
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Index
audio
configuring 4-11
A
access
confirmation of remote control entries 4-17
customization 1-2
data rate 6-3
protocol 6-3
user skill levels 4-2
additional equipment
encryption 1-3
quality 7-20
optical dialing isolator 1-3
subwoofer 1-2
troubleshooting 7-18
Audio Meter screen 7-6
muting 4-4
PTZ camera 2-20
second PowerCam camera 2-19
Visual Concert FX 1-4
address
B
ISDN 3-2
bandwidth
configuring LAN speed 3-6
determining requirements A-2
dynamic 3-13
managing 3-10
video quality 1-2
Address Book
See also Global Address Book
deleting entries 7-7
dialing rules 3-25
editing entries 5-4
managing access to 4-2
saving files 5-5
batteries, remote control 2-9
behavior
audio, designing 4-11
system, designing 4-16
video, designing 4-7
BRI
network interface module 1-11
BRI network 2-11
browser recommendation 3-3
transferring entries 5-5
Utility 5-4
user setup options 4-4
forgotten 4-2
screens requiring 4-3
setting 4-2
Advanced Encryption Standard (AES) 1-2
AES (Advanced Encryption Standard) 1-2
allowing
C
cable
coaxial adapter for PRI 2-13
crossover to PBX 2-13
infrared sensor 7-13
call
mixed calls 4-5
remote access 4-23
user customization 4-17
log 6-5
answer mode 4-21
progress indicators 6-3
Asian fonts, displaying 2-5
© Polycom, Inc.
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Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000
quality 7-21
closed captions
speed, optimizing 3-10
statistics 7-21
status 6-3
streaming
accessing 4-23
displaying 4-12
color bar test 7-5
optional 1-11
standard 1-6
Conference-on-Demand 4-18
configuring
configuring 4-13
starting and stopping 4-14
viewing 4-15
time, maximum 4-5
tracking 5-6
type 6-3
audio 4-11
cameras 4-6
data conferences 4-13
date 4-24
firewall 3-7
archive of 6-7
cause codes in C-1
Call Log screen 7-4
Call Preferences screen 3-4
call-by-call 3-16
for PBX 3-24
IP calling 3-5
multipoint calls 4-18
NAT 3-7
Quad BRI 3-15
SNMP 5-9
system behavior 4-16
telephone and audio 4-11
time 4-24
calls
answer mode 4-21
diagnostics codes C-1
dial-in to multipoint call 1-3
multipoint
configuring 4-18
MCU 4-18
touch panel 4-11
video 4-7
PathNavigator 4-18
recording 4-10
video call preferences 3-4
test 3-27
connecting
See also installing
additional PTZ camera 2-20
camera 2-3
document camera 2-18
DVD 2-24
camera
configuring 4-6
connecting
additional PowerCam 2-19
additional PTZ 2-20
document camera 2-18
main camera on VS4000 2-3
direction 4-6
main camera 2-3
system power supply 2-8
VCR 2-24
Visual Concert FX 2-16
connection troubleshooting 7-14
contact list. See Address Book, Global Address
content display 4-8
crypto resync 3-21
troubleshooting 7-22
voice tracking 7-22
cascaded multipoint calls 1-3
cause codes C-1
checklist
ISDN network hardware 2-11
network connectivity 3-2
Closed Captioning screen 4-12
Index - 2
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Index
CSV files 6-5
dynamic bandwidth 3-13
See also Quality of Service
D
E
data collaboration 4-8
data conferences, configuring 4-13
data rate
E.164
alias 3-11
echo, removing 7-20
encryption
audio 6-3
video 6-3
date and time configuration 4-24
deleting system settings 7-7
DHCP setting 3-5
AES 1-2
equipment 1-3
type of 6-3
extension
diagnostics
See also troubleshooting
audio meter 7-18
ISDN codes C-1
PING test 7-17
F
far site
speaker test 7-18
summary 7-3
audio, testing 7-6
dialing
system information 6-3
system name 4-4
available speeds 3-10
dial-in calling 1-3
rules 3-25
fixed ports 3-8
FTP access 6-7
full screen mode 4-20
for SNMP 5-9
Dialing Rules screen 3-25
Address Book, or Speed Dial
directory server 3-22
discussion mode 4-20
displaying
G
troubleshooting 7-17
Asian fonts 2-5
files from a computer 4-8
icons, in calls 4-7
troubleshooting 7-17
General Setup screen 4-16
Global Address Book
IP or ISDN on main screen 4-17
DNS name 3-5
DNS server 3-6
Do Not Disturb 4-21
document camera, connecting 2-18
documentation
See also Address Book
configuring 3-22
dialing rules 3-25
preferences 3-23
Global Address Preferences screen 3-23
Global Directory Server 3-22
Global Management screens 5-6
Global Management System (GMS) 5-6
graphics monitor 4-8
for users 4-25
included with system 1-10
on web site 1-10
optional components 1-1
DVD, connecting 2-24
© Polycom, Inc.
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Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000
Graphics Monitor screen 4-8
J
H
H.323
L
LAN
H.323 Setup screen 3-9
hardware kit 1-8
help, on-screen 4-25
host name 3-5
properties, configuring 3-5
speed 3-6
troubleshooting 7-14
language selection 4-16
latency A-2
line signaling protocol, ISDN 3-16
logo, adding to main screen 5-3
I
icons, displaying 4-7
IMUX screen 3-14
indicators
M
main screen
call progress 6-3
adding logo 5-3
PRI network interface module 7-14
installing
adding Streaming Call icon 4-14
displaying IP or ISDN on main screen 4-17
MCU (multipoint conference unit) 4-18
menus. See screen names, such as Security screen
See also connecting
feet 2-2
network interface module 2-15
internal multipoint capability 3-11
option
interface module
microphone pod
description of 1-7
testing 7-6
mixed calls, allowing 4-5
monitor
IP address
color bar test 7-5
NTSC 2-5
PAL 2-5
single 1-3
troubleshooting 7-19
displaying 4-17
gatekeeper 3-11
obtaining automatically 3-5
IP precedence B-1
ISDN
address 3-2
connection problems 7-14
dialing rules 3-25
network hardware requirements 2-11
numbers, displaying 4-17
private network 3-24
multipoint calls
configuring 4-18
Index - 4
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Index
MCU 4-18
Path Navigator 4-18
configuring for 3-24
PING test 7-17
PMAC wizard 5-3
ports
software key 4-18
Multipoint Setup screen 4-20
muting auto-answer calls 4-4
fixed 3-8
LAN (Ethernet) 1-5
positioning
N
name
DNS 3-5
far site 4-4
microphone pod 7-20
system 2-2
host 3-5
power supply
auto-sensing 1-5
EX 1-7
NAT, configuring 3-7
NetMeeting 4-13
network connectivity checklist 3-2
network interface module
configuring 3-13
PRI 2-14
system 2-8
PowerCam camera, connecting 2-19
PowerPoint, troubleshooting 7-22
predeployment
diagram of modules on system 2-10
installation diagram 2-10
installing 2-15
worksheet B-2
installing PRI 2-13
presentation mode 4-20
installing Quad BRI 2-11
installing V.35,RS-530, RS-449 2-15
ISDN calls 1-5
PRI 2-10
indicator lights 7-9
installing 2-14
See also ISDN network hardware requirements
NTP Setup screen 4-24
line signaling formats 3-16
PRI 1-11
PRI Setup screen 3-16
PRI/E1
line 2-11
required hardware 2-11
PRI/T1
O
optical dialing isolator 1-3
line 2-11
required hardware 2-11
private network 3-24
Pro-Motion™ 1-2
protocol
P
packet loss A-2
password
audio 6-3
Global Directory 3-22
PathNavigator 4-18
ISDN line signaling 3-16
video 6-3
PTZ camera, connecting 2-20
© Polycom, Inc.
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Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000
screen saver 4-17
screens
Q
Q.850 cause codes C-1
QoS (Quality of Service)
configuring 3-12
display modes 4-20
system management 7-2
determining B-1
indicator lights 7-9
line 2-11
NT-1 device requirement 2-11
See also BRI
security
configuring 4-23
crypto resync 3-21
disallowing mixed calls 3-4
features, additional 1-3
passwords 4-23
Polycom Security Center 3-8
user access levels 4-2
Security screen 4-23
Send a Message screen 7-2
sending a message 7-2
servers
quality
audio 7-20
call 7-21
Quality of Service (QoS)
configuring 3-12
determining B-1
directory 3-22
DNS 3-6
WINS 3-6
sharing files 4-8
ShowStation 4-13
snapshot
troubleshooting 7-23
snapshots
configuring timeout 4-7
enabling 4-6
specifying camera 4-6
SNMP screen 5-9
software key
R
recording calls 4-10
registration, gatekeeper 3-9
remote control 1-4
audio confirmation of keypad entry 4-17
troubleshooting 7-13
allowing remote access 4-23
allowing remote monitoring 4-4
features 1-5
recommended browser 3-3
using Address Book Utility 5-4
using Global Management System (GMS) 5-6
using PMAC 5-3
AES encryption 4-22
multipoint 4-18
software update 3-28
speaker test 7-18
Speaker Test screen 7-18
Speed Dial screen
creating 5-3
using web browser 5-2
remote management settings 3-3
remote monitoring, allowing 4-4
resetting system 7-7
RS-449 2-10
displaying 4-17
SPIDs 3-2
RS-530 2-10
split-screen 1-3
Statistics screens 6-3
streaming a conference
configuring 4-13
S
safety instructions D-1
starting and stopping 4-14
Index - 6
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Index
viewing 4-15
Streaming Call screen 4-14
StreamStation 4-13
subnet mask 3-6
subwoofer 1-2
S-Video 2-5
system
PowerPoint problems 7-22
Quad BRI/PRI indicator lights 7-9
remote control problems 7-13
remote management 7-19
sending a message 7-2
system indicator lights 7-8
system management screens 7-2
via the web 7-1
video problems 7-21
voice tracking problems 7-22
deleting settings 7-7
TV Monitors screen 4-7
positioning 2-2
safety D-1
U
See also user settings
time settings 4-24
updating software 3-28
System Management screens 7-2
allow directory updates 4-17
configuring screen access 4-4
maximum call time 4-17
User Setup screen 4-4
user skill levels 4-2
T
technical support 7-25
information to provide 7-25
telephone number 7-25
web page address 7-25
telephone, configuring 4-11
test
V
V.35 2-10
connecting 2-24
inputs 2-24
audio inputs 7-6
calls 3-27
color bar 7-5
PING 7-17
recording calls 4-10
selecting 7-20
speaker 7-18
time and date configuration 4-24
touch panel 2-25
testing 7-6
troubleshooting 7-20
VGA
VGA Input screen 4-9
video
configuring 4-11
tracking calls 5-6
See also diagnostics
call preferences 3-4
data rate 6-3
protocol 6-3
access or connection problems 7-14
audio problems 7-18
camera problems 7-22
cause codes in Call Detail Report C-1
diagnostics screens 7-3
LAN problems 7-14
ViewStation FX/VS4000
cable to network interface module 2-14
PRI
CSU 2-13
© Polycom, Inc.
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Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000
external power supply 2-14
installing 2-14
power supply 2-14
Quad BRI
installing 2-12
V.35/RS-449
installing 2-15
Visual Concert FX 1-4
connecting 2-16
voice tracking troubleshooting 7-22
W
web browser recommendation 3-3
web interface 4-13
See also remote management or web streaming
web streaming
configuring 4-13
starting and stopping 4-14
viewing 4-15
WebStation 4-13
WINS name resolution 3-5
WINS server 3-6
worksheet for deployment planning B-2
Index - 8
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