MICROPHONE MUTE
CALL TRANSFER
BASIC PHONE FEATURES
1. During a call, press
Trnsfer soft key (the active call is
placed on hold).
2. Place a call to the party to whom you
want to transfer the call.
or the
During a call, press
. Mute applies
PLACING A CALL
Using the Handset:
Pick up the handset, and then dial the
number. Alternatively, dial the number
first, and then pick up the handset.
Using the hands-free Speakerphone:
to all modes. You can still hear all other
parties while Mute is enabled, but other
parties cannot hear you.
To un-Mute, press
again.
3. After speaking with the second party,
press
or the Trnsfer soft
CALL HOLD AND RESUME
• With the handset on-hook, press
any assigned line key, or the New
Call soft key. Then, enter the
number.
,
key to complete the transfer.
During a call, press
soft key.
or the Hold
Press the Blind soft key to transfer the
call without speaking to the second
party.
Press
again, the Resume soft key,
or.
or the line key to resume the call.
• Dial the number, and then press
or the Send soft key.
Transfer can be cancelled during
establishment by pressing the Cancel
soft key. The original call is resumed.
LOCAL CONFERENCE CALLS1
To create a three-way local
conference call:
Using the optional Headset:
• With the headset connected, press
SoundPoint® IP 550/560
1. Connect to the first party.
, any assigned line key, or the
New Call soft key.
CALL FORWARDING3
To enable call forwarding:
1. Press the Forward soft key from the
2. Press
or the Confrnc soft
key to create a new call (the active
call is placed on hold).
3. Place a call to the second party.
4. When the second party answers,
Quick User Guide
or
• Dial the number, and then press
.
idle screen or press
select Features > Forward.
2. Select a Forwarding Type. Forward
Always, on No Answer, or on Busy.
3. Enter the number of the desired call
destination.
and
Basic Phone Features
Customizing Your Phone
During a call, you can alternate
press
or the Confrnc soft
between modes by pressing
or picking up the handset.
or
key again to join all parties in the
conference.
Conference Behavior:
Applies to phones running Polycom UC
Software 3.3.0 or later.
• Placing the conference call on hold
will place the other conference
parties on hold.
• Pressing the Split soft key will split
the conference into two separate
calls on hold.
• A conference may be created
between an active call and a call on
hold by pressing the Join soft key.
For No Answer, enter the number of
rings before forwarding.
5. Press the Enable soft key. A moving
arrow icon appears for that line to
show the line is being forwarded.
ANSWERING A CALL
Handset: Pick up the handset.
The content in this guide may vary
depending on phone configuration.
Particulars and menu options may vary.
For detailed information, please consult
the comprehensive SoundPoint IP
550/560 User Guide available at:
Speakerphone: Press
or the Answer soft key.
, the line key,
Headset (optional): Press
.
To disable call forwarding:
Perform steps 1 and 2 above, but select
Disable.
Incoming calls may be ignored by
pressing the Reject soft key or
during ringing.
DO NOT DISTURB (DND)2
Call forwarding is not available on
shared lines.
Press
to prevent the phone
NAVIGATION
from ringing for incoming calls. An icon
appears for all lines to confirm that DND
is enabled.
ENDING A CALL
Press the End Call soft key or the line
key corresponding to the line. Or,
Scrolling:
or
Step in/out of menus, toggle
enabled/disabled: or
Enter/Select:
Press
again to turn off Do
depending on the call mode, press
,
Not Disturb.
Back/Delete:
press
, or hang up the handset.
© 2010, Polycom, Inc. All rights reserved. POLYCOM®, the
Polycom "Triangles" logo and the names and marks associated
with Polycom's products are trademarks and/or service marks of
Polycom, Inc. and are registered and/or common law marks in
the United States and various other countries. All other
trademarks are property of their respective owners. No portion
hereof may be reproduced or transmitted in any form or by any
means, for any purpose other than the recipient's personal use,
without the express written permission of Polycom.
______
1
REDIAL
Press
dialed number.
- Optional feature. Must be configured from the call
to call the most recently
server.
2
- Dependant on call server configuration.
3
- Behavior will vary if this feature is configured from
the call server.
SoundPoint IP 550/560 Quick User Guide. 1725-12566-001_Rev B. 08/2010
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