Polycom Cordless Telephone Pro SE 225 User Manual

Don't forget to mail in yourOwnerRegistration Card!  
Polycom, Inc., 1565 Barber Lane, Milpitas, CA95035  
Telephone 408.526.9000 or toll-free 1.800.POLYCOM  
Facsimile 408.526.9100 Internet www.polycom.com  
®
SoundPoint Pro  
Model SE-225  
Installation Instructions  
and User’s Guide  
®
®
Polycom , SoundPoint Pro, and the Polycom logo design are registered trademarks of Polycom, Inc. in the U.S.  
and various countries. ©2000 Polycom, Inc. All Rights Reserved. 1725-06215-001 Rev A  
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TABLE OF CONTENTS  
SAFETYINSTRUCTIONS...............................................................ii  
Chapter 1  
INTRODUCTION AND INSTALLATION........................1–1  
INTRODUCTION..........................................................................1–2  
UNPACKING ................................................................................1–3  
INSTALLATION...........................................................................1–3  
Preparing for Installation .........................................................1–3  
Line Interface Module (LIM)...................................................1–4  
Installing the Phone..................................................................1–4  
GETTING CONNECTED ............................................................1–5  
Phone, Power, and Data Connections ......................................1–5  
Handset Connection ................................................................1–5  
Headset Connection..................................................................1–5  
KEYS AND OPERATIONALFEATURES...................................1–7  
VISUALINDICATORS.................................................................1–8  
Chapter 2  
SOUNDPOINT® PRO OPERATION ...............................2–1  
MAKING CALLS, ANSWERING CALLS, HANGING UP.......2–2  
Tips for Using the Line Keys...................................................2–2  
Changing Modes.......................................................................2–2  
More on Making Calls..............................................................2–2  
Selecting a Line.................................................................2–2  
Using Redial and Repetitive Redial...................................2–3  
More on Answering Calls.........................................................2–3  
When More Than One Incoming Line is Ringing.............2–3  
Second Calls on an Inactive Line .....................................2–3  
SPEAKER MODE.........................................................................2–4  
Individual Mode.......................................................................2–4  
Group Mode ............................................................................2–4  
HEADSET MODE.........................................................................2–5  
CONFERENCE MODE ................................................................2–5  
Using Lines...............................................................................2–5  
Operation .................................................................................2–6  
Establishing a Conference Call..........................................2–6  
Adding a Caller on an Inactive Line..................................2–6  
Placing Conference on Hold..............................................2–6  
Dropping a Conference Participant...................................2–6  
4-WAYVOLUME CONTROL......................................................2–7  
Handset, Headset, Speaker.......................................................2–7  
Dial Tone..................................................................................2–7  
SoundPoint Pro Professional Conference Phone User’s Guide  
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SoundPoint Pro Professional Conference Phone User’s Guide  
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SYSTEM SETTINGS DIRECTORY..........................................2–21  
Entering the System Settings Directory.................................2–21  
Setting the Time of Day ........................................................2–21  
Setting LCD Contrast.............................................................2–21  
Setting Repetitive Redial Parameters.....................................2–22  
Selecting and Setting Telephone Number Auto-Formatting..2–22  
Flash Timing...........................................................................2–23  
Changing Flash Timing..........................................................2–23  
Restoring Flash Timing Default.............................................2–24  
Restoring System Factory Default Settings............................2–24  
Information Retention During a Power Loss.........................2–24  
ACCESSING, USING, AND  
PROGRAMMING DIRECTORIES..............................................2–7  
Navigating the Directories........................................................2–7  
Directory Structure ..................................................................2–8  
SoundPoint Directory Descriptions and Overview..................2–8  
SPEED DIALDIRECTORY........................................................2–10  
Entering the Speed Dial Directory (List)...............................2–10  
Programming Names and Numbers.......................................2–10  
Assigning Priority Tags..........................................................2–10  
Editing a Speed Dial Entry......................................................2-11  
Viewing Speed Dial Entries ...................................................2–11  
Viewing Directory Programming Options..............................2–11  
Speed Dial Directory Quick Locator Feature.........................2–12  
Dialing Speed Dial Entries.....................................................2–12  
Dialing Hot Key Priority Speed Dial Numbers......................2–12  
Deleting Speed Dial Entries ..................................................2–12  
Clearing the Speed Dial List..................................................2–12  
INCOMING CALLHISTORYLIST...........................................2–12  
Entering the Incoming Call History Directory.......................2–13  
Viewing Incoming Call History Entries ................................2–14  
Speed Dialing Incoming Call History Entries........................2–14  
Exporting Entries to the Speed Dial List................................2–15  
Deleting Incoming Call History Entries.................................2–15  
Clearing the Incoming Call History List................................2–15  
OUTGOING CALLHISTORYDIRECTORY............................2–16  
Entering the Outgoing Call History Directory.......................2–16  
Viewing Outgoing Call History Entries ................................2–16  
Dialing Outgoing Call History Entries ..................................2–17  
Exporting Entries to the Speed Dial List................................2–17  
Deleting Outgoing Call History Entries.................................2–17  
Clearing the Outgoing Call History List................................2–17  
LINE SETTINGS DIRECTORY.................................................2–18  
Entering the Line Settings Directory......................................2–18  
Setting Ring Volume for Each Line........................................2–18  
Setting Ring Type for Each Line............................................2–19  
Entering Local Telephone Numbers for Each Line................2–19  
Setting Primary Line for Your Phone.....................................2–19  
Enabling or Disabling Caller ID for Each Line......................2–20  
Editing Line-In-Use Voltage Threshold ................................2–20  
Restoring Factory Default Settings for Each Line ................2–20  
Chapter 3  
TROUBLESHOOTING ...........................................................3–1  
TROUBLESHOOTING.................................................................3–2  
No Dial Tone............................................................................3–2  
In Speaker Mode: Short Silences, Echoes, or  
Clipped Speech.........................................................................3–2  
Difficulty with Hearing the Other Party...................................3–2  
Blank Display ..........................................................................3–3  
Physical Damage .....................................................................3–3  
Chapter 4  
REGULATIONS AND WARRANTY.................................4–1  
U.S. REGULATORYINFORMATION.........................................4–2  
Radio/TV Interference .............................................................4–2  
Federal Communications Commission (FCC) Notice..............4–2  
Signaling Method ....................................................................4–3  
Hearing Aid Compatibility ......................................................4–3  
Testing Emergency Numbers ..................................................4–3  
CANADIAN DEPARTMENTOF  
COMMUNICATIONS NOTICE...................................................4–4  
POLYCOM LIMITED WARRANTYAND  
LIMITATION OF LIABILITY......................................................4–4  
Limited Warranty......................................................................4–4  
Limitation of Liability..............................................................4–5  
Appendix  
ADDITIONAL INFORMATION........................................A–1  
HEADSETS..................................................................................A–2  
About Headsets........................................................................A–2  
Headset Types..........................................................................A–3  
Headset Selection....................................................................A–3  
SoundPoint Pro Professional Conference Phone User’s Guide  
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SoundPoint Pro Professional Conference Phone User’s Guide  
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SOUNDPOINT® PRO  
INTRODUCTION AND INSTALLATION  
Chapter 1  
SoundPoint Pro Professional Conference Phone Introduction and Installation  
1–1  
SoundPoint Pro Professional Conference Phone User’s Guide  
viii  
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INTRODUCTION  
UNPACKING  
Thank you for selecting SoundPoint® Pro—clearly the best choice in professional office  
communications. SoundPoint Pro is designed to give you unparalleled conferencing  
quality, combined with the convenience of an integrated headset interface, all in a full-  
featured, portable desktop unit.  
The following items are included in your SoundPoint Pro. Check the list before  
installation to assure that all items are accounted for. If you are missing any items,  
contact your SoundPoint Pro distributor.  
Quick Guide  
User Guide  
SoundPoint Pro Console  
Power Adapter  
Handset and Cord  
Your SoundPoint Pro delivers the following features:  
Line Interface Module (LIM)  
Quick Reference Phone Number Label  
Console Cable  
Full-Duplex Conference Phone  
3-way Integrated Conference Bridging  
7’Phone Cords (2)  
Headset Hanger  
Integrated Caller ID and Caller ID on 4-Way Independent Volume Control with  
Call Waiting  
Memory  
99 Number Speed Dial Directory  
99 Number Incoming Call History  
99 Number Outgoing Call History  
Distinctive Rings for Each Line  
Programmable Repetitive Redial  
Any Key Dialing  
Integrated Headset Amplifier, Keypad Portable Single-Cable-to-Console  
Activation, and Headset Hanger  
Design  
Keypad-Activated Rear Mic for  
One-Touch Hot Key Priority  
Group Conferencing  
Speed Dialing  
And much more!  
SoundPoint Pro is designed for you by Polycom—the World’s number one provider of  
conferencing products. From small companies to the Fortune 500, from the smallest  
conference rooms to the largest boardrooms, you will find more Polycom conferencing  
products in more places, than all of our competitors combined.  
INSTALLATION  
Installation of SoundPoint Pro is easy. Refer to the Quick Guide for detailed quick setup  
instructions.  
And now we’ve designed SoundPoint Pro for you, with the same proven technology and  
high-quality standards that have made us the most widely used conferencing product line  
in the World.  
Preparing for Installation  
Preparing to install your phone includes deciding where you want to install the phone,  
locating the power outlet closest to your phone, locating your existing telephone wall  
jack(s) in your home or office, and determining how your telephone lines are configured  
with your telephone jacks.  
The enclosed Quick Setup Guide contains complete installation instructions and  
provides a summary of the most commonly used features, including a description of the  
functionality of each key on the phone. Detailed information about features and using  
your SoundPoint Pro is available in this User’s Guide.  
The SoundPoint Pro Line Interface Module (LIM) allows you to connect two telephone  
lines and power to SoundPoint Pro, with only one cable extending to the console for  
maximum portability.  
SoundPoint Pro Professional Conference Phone Introduction and Installation  
1–3  
SoundPoint Pro Professional Conference Phone Introduction and Installation  
1–2  
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Setup 2  
Line Interface Module (LIM)  
If two phone lines share one telephone wall jack, install as in Setup 1 but be sure to  
connect the black 7’Phone Cord provided. Continue with Setup 1, steps 3 and 4.  
The Line Interface Module (LIM) provides the convenience of a single cable to your  
two-line phone, reducing clutter and improving mobility for conferencing. However, if  
your two lines share the same telephone jack, the phone line and power can be connected  
directly to the console. See your options in the following section, “Installing the Phone”.  
Setup 3  
If two phone lines share one telephone wall jack, the phone can be installed without  
using the LIM. Connect the black 7’Phone Cord into the TELport on the Console and  
the Power Adapter to DC POWER.  
Installing the Phone  
Setup 1  
See the Quick Guide for detailed installation instructions or follow these steps.  
1. Plug one end of either 7’Phone Cord into line port L1 of the LIM and the other end  
into the wall jack for Line 1.  
2. Repeat step 1 for Line 2 using the other 7’Phone Cord.  
3. Connect the double-ended console cable from the LIM to the TEL and DC POWER  
ports on the console.  
4. Connect the Power Adapter cord to the LIM and plug the Power Adapter into the  
electrical outlet.  
GETTING CONNECTED  
Phone, Power, and Data Connections  
DC POWER  
DATA  
Data port allows you to  
conveniently connect a Fax  
machine or modem to  
TEL  
Connect the power  
Connect the RJ11 (Phone)  
plug from the LIM or  
plug from the LIM or  
connect power directly.  
connect a phone line directly.  
SoundPoint Pro without  
having to locate another  
analog phone jack or  
disconnect SoundPoint Pro.  
SoundPoint Pro Professional Conference Phone Introduction and Installation  
1–5  
SoundPoint Pro Professional Conference Phone Introduction and Installation  
1–4  
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Handset Connection  
KEYS AND OPERATIONAL FEATURES  
Headset Connection  
Astandard 2.5mm headset jack is located at the right front of the console. No amplifier  
is required for headsets with a 2.5mm stereo interface plug. Headsets that connect to a  
handset port require their own audio amplifier installed according to directions from the  
manufacturer.  
IMPORTANT: The HEADSETactivation key will not work with headsets that connect  
to the handset port.  
Note: Headsets may be purchased separately. See Appendix for information about types  
of headsets.  
Headset Hanger  
AHeadset Hanger has been included to help keep the headset out of the way when not in  
use. Insert the hanger into the opening at the right rear of the console.  
You are now ready to use yourSoundPoint Pro Professional Conferencing Phone.  
SoundPoint Pro Professional Conference Phone Introduction and Installation  
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SoundPoint Pro Professional Conference Phone Introduction and Installation  
1–6  
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SOUNDPOINT® PRO OPERATION  
VISUAL INDICATORS  
Chapter 2  
*Message waiting supported for FSK protocol and most analog PBXs.  
SoundPoint Pro Professional Conference Phone Introduction and Installation  
1–8  
SoundPoint Pro Professional Conference Phone Operation  
2–1  
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The green LED on the LINE key indicates that it is in use.  
MAKING CALLS, ANSWERING CALLS, HANGING UP  
Tips for Using the Line Keys  
IMPORTANT: As a rule, once a line is activated it must be placed on Hold prior to  
activating another line key or the line will be disconnected.  
1. When a LINE key is pressed, that line becomes active and any other active lines are  
disconnected unless placed on Hold prior to pressing the LINE key.  
2. When the CONF key is pressed all active lines and lines on Hold are linked in the  
conference.  
Using Redial and Repetitive Redial  
Press the REDIAL key to automatically dial the last phone number dialed on your phone.  
The Repetitive Redial feature allows you to Redial a phone number up to 15 times,  
which is useful when attempting to dial a number that is busy. To activate Repetitive  
Redial, press and hold the REDIAL key for 2 seconds. By default SoundPoint Pro will  
dial the last number dialed 10 times with 20 seconds between attempts, or until the call is  
answered, whichever comes first. When the call is answered, SoundPoint Pro will ring  
indicating that the call has been connected.  
3. When the HOLD key is pressed, all active lines are placed on Hold. Inactive lines  
remain inactive.  
4. If SoundPoint Pro is hung up, active lines are disconnected, but lines on Hold  
remain on Hold.  
Making Calls  
Answering Calls  
Hanging Up  
Pick up the handset; listen Pick up the handset  
for the dial tone.  
Hang up (replace) the  
handset.  
Handset  
Headset  
Repetitive Redial can be programmed for the number of attempts tried, and the duration  
between attempts. For instructions, see page 2 – 22, “Setting Repetitive Redial Parameters”.  
Put on headset, press the  
HEADSET key, and listen  
for the dial tone.  
Press the HEADSET key  
on the console (make sure  
your headset is on first!).  
Press the HEADSET key.  
Press the SPEAKER key;  
Press the SPEAKER key  
Press the SPEAKER key.  
Speaker  
Notes  
More on Answering Calls  
listen for the dial tone.  
on the console.  
SoundPoint Pro will automatically select the ringing line when you answer. It is not  
necessary to select the ringing line first.  
Pressing a LINE key will  
activate the phone in  
Speaker Mode for that line cause the phone to go off- will hang up the line.  
Pressing a LINE key for a Pressing a LINE key  
line that is ringing will while the line is active  
by default.  
hook in Speaker Mode for  
that line.  
When More Than One Incoming Line is Ringing  
Changing Modes  
To Switch Between Modes at Any Time During a Call  
If both lines are ringing at the same time, the line that is engaged first will ring and its red  
LED will blink. The second line’s LED will also blink, but no audible ring will be heard.  
From  
To  
Action  
When the phone is answered, preference will be given to the primary line (see “Setting  
Primary Line for Your Phone” on page 2-19). If no primary line has been programmed,  
Line 1 will be selected first.  
Handset  
Handset  
Headset  
Headset  
Speaker  
Speaker  
Speaker  
Headset  
Speaker  
Handset  
Handset  
Headset  
Press Speaker key; hang up handset  
Press Headset key; hang up handset  
Press Speaker key  
Pick up handset  
Pick up handset  
Second Calls on an Inactive Line  
Press Headset key  
If you have already engaged a call and another call comes in on the line you are not  
using, you will be prompted with a low-volume ring and the LED indicator for the  
incoming line will blink. If you subscribe to Caller ID, SoundPoint Pro will display  
Caller ID information for the incoming call. To answer the call:  
More on Making Calls  
Selecting a Line  
Place your call on hold with the HOLD key, then press the LINE key with the red  
blinking LED (the ringing line) and begin speaking.  
Pressing the LINE key under the LCD screen will activate that line for the mode you are  
currently using: handset, speaker, or headset. If no mode is selected, pressing a LINE key  
will cause that line to go active in Speaker Mode by default.  
SoundPoint Pro Professional Conference Phone Operation  
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SoundPoint Pro Professional Conference Phone Operation  
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SPEAKER MODE  
HEADSET MODE  
SoundPoint Pro Model SE-225 has two microphones. An additional rear microphone can  
be activated from the keypad to maximize microphone coverage for group conferences.  
When it is not activated, SoundPoint Pro is optimized for individual use with the front  
microphone.  
Pressing the HEADSET key on the console activates Headset Mode. The ▲▼ keys  
control headset volume.  
When using Speaker Mode individually, turning off the rear microphone reduces  
background noise.  
Individual Mode  
The rear microphone is off, and the audio pickup and quality are optimized for 180° coverage  
Note: See Appendix for information about headsets.  
CONFERENCE MODE  
Using Lines  
Group Mode  
The LINE keys and Conference (CONF) key located below the LCD screen control your  
conference.  
The rear mic is activated for 360° coverage  
Conference calls can be established by:  
1. Placing and conferencing outbound calls  
2. Receiving and conferencing inbound calls  
3. Conferencing a combination of inbound and outbound calls  
SoundPoint Pro Professional Conference Phone Operation  
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SoundPoint Pro Professional Conference Phone Operation  
2–5  
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Operation  
4-Way Volume Control  
Establishing a Conference Call  
Handset, Headset, Speaker  
Pressing the CONF key when more than one line is active establishes a conference in  
any mode—Speaker, Handset, or Headset. Pressing CONF takes callers off Hold and  
brings them into the conference.  
Press the ▲▼ keys at any time during a call to adjust volume. SoundPoint Pro will  
maintain the same volume for future calls until changed.  
Dial Tone  
Example: Setting Up a 3-Way Conference Call (Outbound Calls)  
Listen for the dial tone; press the ▲▼ keys to adjust the level. Then hang up or make a call.  
Dial tone volume will remain at the level set until intentionally changed.  
1. Press LINE 1 and dial the number of the first conference participant. When the  
party answers, ask him to hold while you add the other participant. Press HOLD.  
2. Press LINE 2 and dial the number of the second participant. When the party  
answers, tell him you will add him to the conference.  
Accessing, Using, and Programming Directories  
3. Press the CONF key. All participants are now in the conference.  
SoundPoint Pro stores and retrieves information for your convenience. This information  
is organized into directories which can be accessed and customized from the keypad.  
Adding a Caller on an Inactive Line  
Incoming Call  
1. When a new call is received, ask the active participant to Hold. Press the HOLD key.  
2. Press the LINE key to answer the incoming call.  
3. Tell the incoming caller you will add him to the conference.  
4. Press the CONF key.  
Navigating the Directories  
Outgoing Call  
Pressing SELECT will allow you to:  
1. Ask the active participant to Hold while you call another participant. Press the  
HOLD key.  
Initially, enter the Directory Structure at the Main Menu level,  
Once in the Directory Structure, move another level deeper, or  
Confirm a setting or information youíve selected, entered, or edited.  
2. Press the inactive LINE key, and dial the number of the person you wish to add.  
3. When the person answers, tell him he is being added to the conference.  
4. Press the CONF key.  
The appears in the corner of the display when the Directory Structure has more  
options or information at that level. You can use the ▲▼ keys to scroll continuously  
through the options.  
Placing Conference on Hold  
To put a conference call on hold, press the HOLD key. The other participants will not be  
able to talk to each other. Press CONF to return to the conversation.  
The BACK key is the way to:  
Dropping a Conference Participant  
Return to a higher level of the Directory Structure,  
Back up to remove characters while editing an entry, or  
When pressed twice in succession, exit the Directory Structure altogether.  
Press the LINE key of the participant you wish to drop from the call.  
SoundPoint Pro Professional Conference Phone Operation  
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SoundPoint Pro Professional Conference Phone Operation  
2–7  
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Directory Structure and Descriptions  
Adiagram of the Directory Structure is shown below. Acquaint yourself with this  
structure to make navigating easier. The following instructions will guide you through  
each of the Menu Options in the Directory Structure.  
Speed Dial Listing  
Lists telephone numbers and names of contacts you  
program and store in your phone.  
Outgoing Call History  
Records calls you have dialed from the Speed Dial  
Listing, Call Histories, or manually.  
Stores information imported from the Incoming and  
Outgoing Call Histories.  
Dials any number in the history when the SPEED DIAL  
key is pressed.  
Dials any number in the listing when the SPEED DIAL  
key is pressed.  
Line Settings  
Stores and displays line configuration parameters.  
Contains programming options for line setting  
parameters including restoration of factory default line  
settings.  
Incoming Call History  
Records calls you have received or missed.  
Records Caller ID information including name and  
telephone number when you subscribe to your telephone  
service provider’s Caller ID service.  
System Settings  
Stores and displays system configuration parameters.  
Dials any number in the history when the SPEED DIAL  
key is pressed.  
Contains programming options for system parameters  
including restoration of factory default system settings.  
SoundPoint Pro Professional Conference Phone Operation  
2–8  
SoundPoint Pro Professional Conference Phone Operation  
2–9  
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The available priority tags, with 1 being the highest priority, will be listed on the bottom  
line of the LCD. Use the ▲▼ keys to move the blinking cursor over the priority “tag”  
you wish to assign, or select Nfor No Tag, then press SELECT.  
Speed Dial Directory  
Entering the Speed Dial Listing  
Press SELECT to view the Main Menu Directory options. The Speed Dial Directory is the  
first menu option.  
Once assigned, entries with priority tags will be listed at the beginning of the Speed Dial  
Listing in assigned priority.  
Editing a Speed Dial Entry  
If you wish to edit a Speed Dial List entry, including priority tags, first locate the entry,  
then press SELECT. The display will read EDITENTRY? Press SELECT again.  
Use SELECT to confirm a correct name or number entry, or edit using the BACK key.  
Programming Names and Numbers  
When you are satisfied with the changes, press SELECT to confirm and move to the next  
line.  
Up to 99 separate entries can be stored in the Speed Dial List.  
Scroll to ADD NEWENTRY?, press SELECT to begin adding an entry.  
If you wish to edit only the Priority Tag, pressSELECT twice to confirm the name and  
phone number, the display will read SETPRIORITYTAG. Use the method described  
above to edit the Priority Tag.  
Enter the phone number on the keypad. Use the BACK key to back up and correct any  
mistakes. Enter special characters if desired.  
For spaces, press HOLD.  
For hyphens, press REDIAL.  
Viewing Speed Dial List Entries  
For brackets, press FLASH , once for and again for when ready.  
(
)
Upon entering the Speed Dial Directory Listings, if entries have been stored on the  
phone, the display will default to the first entry in the Speed Dial List. Multiple entries  
will be listed in the following order:  
Press SELECT to save the number.  
Enter the name. Enter each letter by repeatedly pressing the key associated with that  
letter until the letter you want appears on the display. Use special characters above as  
desired. You are, however, limited to 13 characters.  
Priority Tagged entries (highest priority to lowest, P1, P2, P3, P4, P5, P6, P7, P8, P9, P0)  
then  
Alphabetically  
Press SELECT to save the name.  
You will then be prompted to select a Priority Tag for the entry.  
Assigning Priority Tags  
“Hot Key” priority speed dialing “priority tags” can be assigned to 10 Speed Dial List  
entries. You will be prompted to enter a priority tag as each speed dial name and number  
entry is completed.  
Use the key to scroll through the entry list. Hold the key down to accelerate  
through the list quickly.  
Viewing Directory Programming Options  
While in the Speed Dial Directory Listings, scroll at any time to view Speed Dial  
Directory options. Options include deleting individual entries, clearing the entire speed  
dial directory, adding entries and editing entries. See each specific option in this section  
for details.  
SoundPoint Pro Professional Conference Phone Operation  
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SoundPoint Pro Professional Conference Phone Operation  
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Speed Dial Entry Quick LocatorFeature  
For a telephone line with Caller ID, the following information is stored:  
Caller name  
While in the Speed Dial List, use the telephone keypad to spell out the first few letters  
for the entry you wish to locate (e.g., to locate Allen, press 2-5-5-3-6). SoundPoint Pro  
will display the first match in the directory as each key is pressed until the desired entry  
is located. If no matching entry is found the display will read NO MATCH FOUND.  
Caller phone number  
Time and date the call was received  
Line number (1 or 2) upon which the call was received  
For a telephone line without Caller ID, the following information is stored:  
Time the call was received  
Dialing Speed Dial Entries  
Line number (1 or 2) upon which the call was received  
Press the SPEED DIAL key at any time while viewing an entry to automatically dial that  
phone number.  
Asubscription to Caller ID service does not guarantee that the desired information for an  
Incoming Call History Entry is captured. An Incoming Call History entry is only as good as  
the information received.  
Dialing Hot Key Priority Speed Dial Numbers  
Once assigned, an entry with an assigned priority tag can be dialed by simply holding  
down the associated priority key (1, 2, 3,4, 5, 6, 7, 8, 9, 0) for 1.5 seconds.  
If the incoming Caller Subscribes to “Call Blocking” service:  
An ID BLOCKED or ID UNAVAILABLE message is displayed.  
ANO ID MESSAGE is displayed.  
Or the Caller ID fields could be empty due to faulty data transmission.  
Deleting Speed Dial Entries  
While viewing a Speed Dial entry you wish to delete, press SELECT then scroll to  
DELETE ENTRY? Press SELECT. The display will read DELETING ENTRYARE YOU  
SURE? Press SELECT again to delete the entry.  
Entering the Incoming Call History Directory  
Press SELECT to view the Main Menu options. Scroll to INCOMING CALLS. If  
incoming calls were received but not answered, line 2 of the display will show the  
number of calls missed.  
Clearing the Speed Dial List  
CAUTION: Clearing the Speed Dial Directory will permanently delete all Speed  
Dial entries in the directory with no recovery capability.  
To clear the Speed Dial List, first enter the Speed Dial Directory. Scroll to CLEAR  
SPEED DIALLIST? Press SELECT. The display will read CLEARING LISTARE YOU  
SURE? Press SELECT again to clear the entire Speed Dial Directory.  
If no new calls have been missed line 2 of the display will read NO NEWMISSED  
Press SELECT again to enter the Incoming Call History.  
Incoming Call History List  
The Incoming Call History List stores a record of the last 99 incoming calls received or  
missed. The information stored in a Call History differs depending upon the Caller ID  
subscription status of the telephone line(s) connected to SoundPoint Pro. (Caller ID is an  
option offered by your telephone service provider, usually for a fee.)  
SoundPoint Pro Professional Conference Phone Operation  
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SoundPoint Pro Professional Conference Phone Operation  
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Viewing Incoming Call History Entries  
Exporting Entries to the Speed Dial List  
Up to 99 Incoming Call History entries can be stored. The entries are numbered 1 to 99  
from most to least recently received. If you subscribe to Caller ID service, the default  
display shows the name and phone number of the caller along with other useful  
information.  
Phone numbers and names in the Incoming Call History list can be exported to the Speed  
Dial List as Speed Dial entries.  
Enter the Incoming Call History directory then scroll to locate the entry you wish to  
export.  
Use the key to correctly format the phone number for dialing (see previous section)  
#
prior to exporting the entry.  
Press the SELECT key. The following display will appear.  
Press the  
key to toggle line 1 of the display from the caller name to the time, the  
Press SELECT again to export the entry. The phone number will appear on the top line of  
the LCD. Use the BACK key to insert any desired modifications. When the number  
appears as desired, press SELECT .  
month/day, and Line number on which the call was received.  
The name will now appear on the top line of the LCD. Use the BACK key to insert  
modifications. When the name appears as desired (up to 13 characters) press SELECT again.  
Deleting Incoming Call History Entries  
While viewing an Incoming Call History entry you wish to delete, press SELECT then  
scroll to DELETE ENTRY? Press SELECT . The display will read DELETING  
ENTRYARE YOU SURE? Press SELECT again to delete the entry.  
Use the key to scroll through the entry list. Hold the key down to accelerate  
through the list quickly.  
Speed Dialing Incoming Call History Entries  
Clearing the Incoming Call History List  
Caller ID numbers are received from a telephone service provider in 10-digit format,  
however a 10-digit number might not be correctly dialed without first:  
To delete (clear) the Incoming Call History List, first enter the Call History List then  
scroll to CLEAR INCOMING CALLLIST? Press SELECT. The display will read  
CLEARING LISTARE YOU SURE? Press SELECT again to clear the entire Incoming  
Call History List.  
Removing the area code for local calls or  
Inserting a “1” in front of the area code for long distance calls.  
SoundPoint Pro allows you to do both. While viewing an Incoming Call History entry:  
Press once to remove the area code  
#
#
Press twice to add a “1” to the dialing string to dial outside your area code  
Once the number appears as desired, press SPEED DIAL to automatically dial the number.  
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SoundPoint Pro Professional Conference Phone Operation  
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Outgoing Call History Directory  
The Outgoing Call History Directory is a record of all calls dialed from the Speed Dial  
List, the Incoming Call History List, via redial, or dialed manually. The information  
stored in each entry reflects the source from which it was dialed. If dialed from the  
Speed Dial List, for example, the entry can contain a phone number and name. If dialed  
manually, the entry will record only a phone number.  
Dialing Outgoing Call History Entries  
Entering the Outgoing Call History Directory  
Press the SPEED DIAL key while viewing any entry to automatically dial that entry’s  
phone number.  
Press SELECT to view the Main Menu options, scroll to OUTGOING CALLS.  
Press SELECT again to enter the Outgoing Call History List.  
Exporting Entries to the Speed Dial List  
Outgoing Call History entries can be exported to the Speed Dial List. To export an  
Outgoing Call History entry, locate the entry you wish to export then press SELECT .  
Then, follow the instructions on Page 2-15, “Exporting Entries to the Speed Dial List”.  
Deleting Outgoing Call History Entries  
Viewing Outgoing Call History Entries  
While viewing an Outgoing Call History entry you wish to delete, press SELECT then  
scroll to DELETE ENTRY? Press SELECT, the display will read DELETING ENTRY  
ARE YOU SURE? Press SELECT again to delete the entry.  
Upon entering the Outgoing Call History List, the display will show a record of the most  
recently dialed call. Use the key to scroll through the entry list. Hold the key down  
to accelerate through the list quickly. The information displayed in an entry is dependent  
upon the method by which the call was dialed.  
Clearing the Outgoing Call History List  
Below is an example of a manually dialed call, with auto-formatting disabled.  
To delete (clear) the Outgoing Call History List, first enter the Outgoing Call History  
Directory then scroll to CLEAR OUTGOING CALLLIST? Press SELECT . The  
display will read CLEARING LISTARE YOU SURE? Press SELECT again to clear the  
entire Outgoing Call History List.  
If an outgoing call is dialed from a list that contains a name—the Speed Dial List or the  
Incoming Call History List, the name will be shown on the first line of the display.  
Pressing the  
key will toggle between the name and the Time and Line number upon  
which the call was made. Following is an example of the same outgoing call dialed from  
the Speed Dial List.  
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SoundPoint Pro Professional Conference Phone Operation  
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Setting Ring Type forEach Line  
Line Settings Directory  
SoundPoint Pro has 5 different ring types available for each line.  
The Line Settings Directory allows you to view status of—and program options for—a  
variety of line configuration settings, including:  
While viewing a line settings status, press SELECT to view the line setting options for that  
line. Scroll to EDITRING TYPE? Line 2 of the display will show the current ring  
type setting. Press SELECT again to set Ring Type.  
Setting Ring Volume for each Line  
Setting Ring Type for each Line  
Entering Local Telephone Numbers for each Line  
Setting Primary Line for Your Phone  
Enabling or Disabling Caller ID for each Line  
Editing Line-in-Use Voltage Threshold  
Restoring Factory Default Settings for each Line  
To toggle between and listen to the ring types available, use ▲▼ to scroll through the  
options. Each ring will be played as the options appear on the display.  
Press SELECT to choose the desired ring.  
Entering the Line Settings Directory  
Press SELECT to view the Main Menu options, scroll to LINE SETTINGS:  
Entering Local Telephone Numbers forEach Line  
Press SELECT again to enter the Line Settings Directory. The current line settings status  
for Line 1 will show on the display. Scroll to view the current line settings status of  
line 2.  
While viewing a line setting status, press SELECT to view the line settings options for that  
line. Scroll to EDITTELNUMBER? Line 2 of the display will show the current  
telephone number configured for the line. Press SELECT again.  
Enter the desired phone number on the keypad. Use special characters as desired.  
For spaces, press HOLD .  
For hyphens, press REDIAL .  
For brackets, press FLASH , once for and again for when ready.  
(
)
When the number appears as desired, press SELECT.  
Setting Ring Volume forEach Line  
Setting Primary Line forYourPhone  
While viewing a line settings status, press SELECT to view the line settings options for  
that line. EDITRING VOL? is the first option. Press SELECT .  
Assigning a Primary Line reduces the likelihood of conflicts when two phone lines are  
used in parallel (more than one phone user has access to a line). SoundPoint Pro allows  
you to set the Primary Line used for your phone. The Primary Line is automatic-ally  
selected when the phone is taken off-hook by lifting the handset, pressing the HEADSET  
key, or pressing the SPEAKER key.  
Use ▲▼ to adjust ring volume to the desired level. The ring will be heard on the speaker  
as it is being adjusted. When the desired ring volume level is found, press SELECT .  
While viewing a line settings status, press SELECT to view the line setting options for that  
line. Scroll to EDITPRIMARY? Line 2 of the display will show the current primary  
line selection. Press SELECT again.  
Find the desired primary line number display using the ▲▼ keys. Press SELECT again to  
choose the desired primary line number.  
SoundPoint Pro Professional Conference Phone Operation  
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SoundPoint Pro Professional Conference Phone Operation  
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Enabling orDisabling CallerID for Each Line  
System Settings Directory  
While viewing a line settings status, press SELECT to view the line settings options for  
that line. Scroll to EDITCALLER ID? Line 2 of the display will show the current  
Caller ID status for that line. Press SELECT again.  
The System Settings Directory allows you to view status of—and program options for—  
a variety of system settings, including:  
Setting the Time of Day  
Setting the LCD Contrast  
Setting Repetitive Redial Parameters  
Selecting and Setting Telephone Number Auto-Formatting  
Editing Flash Timing; Restoring Default Flash Timing  
Restoring System Factory Default Settings  
Use ▲▼ to change Caller ID status. When the desired status displayed press SELECT again.  
Editing Line-In-Use Voltage Threshold  
Entering the System Settings Directory  
While on-hook (hung up) SoundPoint Pro will indicate if another phone, computer, or  
Fax machine is using one or both phone lines by lighting the LINE key LED indicators  
solid red. Line-in-use detection is accomplished by detecting the voltage on each line,  
which changes when a line is in use. Different phone systems may have different line-in-  
use voltages. SoundPoint Pro allows you to change the line-in-use voltage threshold to  
account for voltage variances by telephone system. If the SoundPoint Pro Console’s line-  
in-use indicators are not lighting solid red while a line is being used by another device,  
try changing the line-in-use voltage settings until the correct level is achieved.  
Press SELECT to view the Main Menu options, scroll to SYSTEM SETTINGS. Press  
SELECT again to enter the System Configuration Directory.  
While viewing a line settings status, press SELECT to view the line settings options for  
that line. Scroll to EDITIN-USE? Line 2 of the display will show the current line-in-  
use selection: STANDARD, ALTERNATE A, or ALTERNATE B. Press SELECT again.  
Setting the Time of Day  
Upon entering the System Settings Directory, EDITTIME? is displayed. Press SELECT to  
edit the time of day.  
Use ▲▼ to scroll through line-in-use status options. When the desired status is displayed  
press SELECT again.  
Restoring Factory Default Settings forEach Line  
All factory default settings can be restored at once for each line. Make sure you wish to  
restore ALLfactory settings before proceeding with this feature.  
Enter the correct time hh:mm. After hours and minutes are entered, a prompt will appear  
for AM or PM, which can be set by pressing the 1 or 2 keys, respectively. When the  
correct time is entered, press SELECT .  
While viewing a line settings status, press SELECT to view the line settings options for  
that line. Scroll to RESTORE DEFAULT LINE SETTINGS? Press SELECT again.  
Setting LCD Contrast  
SoundPoint Pro allows you to control how light or dark the LCD display appears. Enter  
the System Settings Directory then scroll until you see EDITLCD CONTRAST?A  
progressive contrast status bar will show the current contrast setting. Press SELECT .  
If you are sure you wish to restore all line settings, press SELECT again.  
Use the ▲▼ keys to adjust the LCD contrast to the desired level, then press SELECT .  
SoundPoint Pro Professional Conference Phone Operation  
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SoundPoint Pro Professional Conference Phone Operation  
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Setting Repetitive Redial Parameters  
When programming Auto-Formatting, be sure to select your dialing plan according to  
the specific requirements for your area.  
Repetitive Redial automatically redials a telephone number that is either busy or is not  
being answered. SoundPoint Pro allows you to configure the number of redial attempts,  
up to 15, and the duration time between attempts, up to 90 seconds, when repetitive  
redial is activated. (Note: Upper limits are set by telephony standards).  
To set up Auto-Formatting, enter the System Configuration Directory then scroll until  
you see EDITAUTOFORMAT? Line 2 of the LCD will show the current Auto-  
Formatting settings.  
ForRepetitive Redial  
Enter the System Settings Directory then scroll until you see EDITRPTDIAL? Line  
2 of the LCD will show the current values of attempts (TRIES) and duration between  
attempts (SEC). Press SELECT.  
Press SELECT .to begin Auto-Formatting. Use ▲▼ to toggle the status of the auto-  
formatting feature, DISABLED or ENABLED. When the desired status appears press  
SELECT . If you chose Auto-Formatting ENABLED you will be prompted to enter your  
desired Dialing Plan. Use ▲▼ to toggle between Dialing Plan options and press SELECT  
when ready. You will then be prompted to enter your area code. Use the keypad to enter  
your 3-digit area code, then press SELECT .  
Enter the desired number of redial tries, between 2 – 15. Press SELECT .  
Enter the number of seconds between redial tries, between 10 – 90. Press SELECT .  
Flash Timing  
The FLASH key allows SoundPoint Pro to access certain features (such as conferencing)  
for some telephone systems. Different telephone systems may require different flash  
timing settings in order to access these features. SoundPoint Pro allows you to select  
from four Flash Timing values to configure the phone. If SoundPoint Pro is configured  
with a telephone system, such as a PBX or KSU system, ask your telephone system  
administrator for the correct flash timing setting, in milliseconds (msec) for your specific  
system.  
Selecting and Setting Telephone NumberAuto-Formatting  
The auto-formatting feature of SoundPoint Pro can automatically format phone numbers  
stored in the Incoming and Outgoing Call History Lists. When numbers are received via  
Caller ID, or as numbers are dialed, each number can be automatically formatted when  
stored via the Incoming and Outgoing Call History Lists. SoundPoint Pro provides three  
dialing plans to select from to format numbers for storage and for dialing.  
7 DIGITLOCAL (D7)  
In most areas, 7 digits are required to dial local tele-  
phone numbers. By entering your area code, all numbers  
with a matching area code will be stored and dialed in 7-  
digit format for Incoming and Outgoing Call History.  
Changing Flash Timing  
Enter the System Settings Directory then scroll until you see EDITFLASH TIME?  
Line 2 of the LCD will show the current flash timing value. Press SELECT .  
10 DIGITLOCAL (D10) In some areas, 10 digits will be required to dial local and  
long distance telephone numbers. The 10-digit plan uses  
all 10 digits of a number when numbers are stored and  
Use the ▲▼ keys to scroll through the flash timing options.  
dialed for Incoming and Outgoing Call History.  
75 msec,  
100 msec,  
11 DIGITLOCAL (D11) In some areas, 11 digits will be required to dial local and  
long distance telephone numbers. The 11-digit plan uses  
all 10 digits of a number and adds a “1” at the beginning  
of the number when numbers are stored and dialed for  
Incoming and Outgoing Call History.  
300 msec, or  
600 msec. (Note: The default flash timing setting is 600 msec.)  
When the desired flash timing is displayed, press SELECT.  
SoundPoint Pro Professional Conference Phone Operation  
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SoundPoint Pro Professional Conference Phone Operation  
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SOUNDPOINT® PRO TROUBLESHOOTING  
Restoring Default Flash Timing  
Enter the System Settings Directory then scroll until you see EDITFLASH TIME?  
Press SELECT. Scroll until you see RESTORE DEFAULT FLASH TIME? Press  
SELECT.  
Chapter 3  
Restoring System Factory Default Settings  
All factory system settings can be restored at the same time. Make sure you wish to  
restore ALLfactory system settings before proceeding with this feature.  
Enter the System Settings Directory then scroll until you see RESTORE DEFAULT  
SYSTEM SETTINGS? Press SELECT the following will appear on the display.  
If you are sure you wish to restore all line settings, press SELECT again.  
Information Retention During a Power Loss  
Soundpoint Pro retains all stored information during loss of power. It is not necessary to  
reset any programmed or stored parameters.  
CAUTION: SoundPoint Pro will not operate without power. See the “Safety  
Instructions” on Page ii for precautions.  
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SoundPoint Pro Professional Conference Phone Troubleshooting  
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Blank Display  
TROUBLESHOOTING  
Check that the power adapter is plugged into a working outlet, and the power plug is  
securely plugged into the console.  
Troubleshooting will help you overcome difficulties that occur during installation and  
normal use.  
Physical Damage  
No Dial Tone  
If physical damage is severe enough that the internal parts become visible, disconnect  
SoundPoint Pro immediately. Do not reconnect it to the telephone network until  
SoundPoint Pro is repaired.  
Check the connections of the telephone lines to the LIM, and make sure that the  
connections are secure at both the wall jack, and on the LIM. Repeat the process for  
the telephone connection from the LIM to the console, and make sure both ends of  
the console cable are securely plugged in.  
If you need more help, call your Polycom reseller, or call Polycom Technical Support  
at: 1-800-POLYCOM.  
Be sure the power cable is connected to the console, and the power adapter is plugged  
securely into a working wall outlet or power strip.  
If you are not receiving dial tone on a headset, but you can hear dial tone on the  
handset and speaker, make sure the 2.5mm connector is plugged securely into the  
headset jack on the console.  
Try a different phone line.  
In Speaker Mode: Short Silences, Echoes, or Clipped Speech  
At the beginning of a call, allow someone at each location to speak in turn for few  
moments to enable SoundPoint Pro to adapt to its environment.  
Avoid moving the SoundPoint Pro console when in use.  
Do not cover or block the microphone(s) with hands, papers, cups, etc., during use.  
Difficulty with Hearing the Other Party  
Noisy equipment such as a copy machine may make it difficult for you to hear the  
other party. Both parties should turn off any noisy equipment while talking.  
Try calling again to see if another line provides a better connection.  
Check that the power adapter is plugged into a working outlet and the power plus is  
securely plugged into the console.  
You Can’t Hear  
Use the key to adjust the volume for handset, headset, or speaker.  
YourCaller Can’t HearYou  
If using the handset, check the handset cord connections.  
Be sure that the phone is not on Mute, as indicated by the lit LED on the Mute Key.  
If using a headset, check the connection to the console and make sure that the  
microphone is properly positioned in front of your mouth.  
If using the speaker, and the listener is having trouble hearing participants seated  
behind the phone, activate the rear microphone.  
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SoundPoint Pro Professional Conference Phone Troubleshooting  
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SOUNDPOINT® PRO  
REGULATIONS AND WARRANTY  
Chapter 4  
SoundPoint Pro Professional Conference Phone Troubleshooting  
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SoundPoint Pro Professional Conference Phone Regulations and Warranty  
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advance. But if advance notice is not practical, you will be notified as soon as possible.  
You will be informed of your right to file a complaint with the FCC.  
U.S. Regulatory Information  
Radio/TV Interference  
Your telephone company may make changes in its facilities, equipment, operations, or  
procedures that could effect the proper functioning of your equipment. If they do, you  
will be notified in advance to give you an opportunity to maintain uninterrupted  
telephone service.  
Equipment with electronic push-key dials generates and uses radio frequency energy,  
and if not installed and used properly, may cause interference to radio and television  
reception. This equipment has been tested and found to comply with the limits for a  
Class B digital device in accordance with the specifications in Part 15 of the FCC rules.  
While these rules are designed to provide reasonable protection, there is no guarantee  
that interference will not occur in a particular installation. You can determine whether  
interference occurs by monitoring your radio or television reception while placing a call.  
If you experience trouble with the SoundPoint Pro, please contact Polycom for  
information on obtaining service or repairs. The Telephone Company may ask that you  
disconnect this equipment from the network until the problem has been corrected or until  
you are sure that the equipment is not malfunctioning.  
If your telephone causes interference, one of the following measures may correct the  
problem:  
No user serviceable parts are contained in this equipment.  
This equipment may not be used for coin service provided by the Telephone Company.  
Connection to party lines is subject to state tariffs. (Contact the state Public Utilities  
Commission or Corporation forinformation.)  
Reorient or relocate the receiving TV or radio antenna, where this can be done safely.  
Move the telephone and the radio or television further away from each other, or  
connect the telephone and the radio or television to outlets on separate circuits.  
Do not attempt to repair this equipment yourself. For repair or warranty information,  
contact:  
Consult the dealer or an experienced radio/television technician for additional  
suggestions.  
Polycom Customer Service: 1-800-POLYCOM  
Or write to Customer Service at:  
Federal Communications Commission (FCC) Notice  
Polycom, Inc.  
1565 Barber Lane  
Milpitas, CA 95035  
This equipment complies with Part 68 of the FCC Rules. On the bottom of the base of  
this equipment is a label that contains, among other information, the FCC Registration  
Number and Ringer Equivalence Number (REN) for the equipment. You must, upon  
request, provide this information to your phone company. (Note: REN is not required  
for some types of analog ordigital facilities.)  
Signaling Method  
The unit’s push-key dial allows it to signal in tones (DTMF). It can complete calls to  
local and long-distance lines and can also complete long-distance calls via computer  
phone systems such as MCI or SPRINT.  
This equipment uses an RJ11.  
An FCC compliance telephone cord and modular plug is provided with this equipment.  
This equipment is designed to be connected to the telephone network or premises wiring  
using a compatible modular jack which is Part 68 compliant. See installation instructions  
for details.  
Hearing Aid Compatibility  
The telephone is compatible with hearing aids equipped with telecoil option and is  
compliant with requirements for hearing aid compatibility of the Americans with  
Disabilities Act (ADA).  
The REN is useful to determine the quantity of devices you may connect to your  
telephone line and still have all those devices ring when your telephone number is called.  
In most, but not all areas, the sum of the RENs of all devices connected to one line  
should not exceed five (5). To be certain of the number of devices you may connect to  
your line, as determined by the REN, you should contact your local telephone company  
to determine the maximum REN for your calling area. (NOTE: REN is associated with  
loop-start and ground-start ports. Do not use forE&M ordigital ports.)  
Testing Emergency Numbers  
Check with local authorities before making any test calls to emergency numbers. Remain  
on the line and briefly explain to the dispatcher the reason for calling before hanging up.  
Place such calls in off-peak hours, such as early morning or late evening.  
If your telephone equipment causes harm to the telephone network, the Telephone  
Company may discontinue your service temporarily. If possible, they will notify you in  
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SoundPoint Pro Professional Conference Phone Regulations and Warranty  
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Polycom's obligation to repair, replace, or refund, as set forth above, is your exclusive  
remedy.  
Canadian Department of Communications Notice  
Notice: The Canadian Department of Communications (DOC) label identifies certified  
equipment. This certification means that the equipment meets certain telecommunication  
network protective, operational, and safety requirements. The department does not  
guarantee the equipment will operate to the userís satisfaction.  
Except as specifically set forth above, Polycom, its affiliates, suppliers, and dealers make  
no warranties, express or implied, and specifically disclaim any warranties of  
merchantability or fitness for a particular purpose.  
Before installing this equipment make sure you are permitted to connect it to the  
facilities of the local telecommunications company. You must install the equipment using  
an acceptable method of connection. In some cases you may also extend the companyís  
inside wiring for single line individual service by means of certified connector assembly  
(telephone extension card.) You should be aware, however, that compliance with the  
above condition may not prevent degradation of service in some situations.  
Limitation of Liability  
Except as provided below, the liability of Polycom and its affiliates and suppliers for any  
claims, losses, damages, or expenses from any cause whatsoever (including acts or  
omissions of third parties), regardless of the form of action, whether in contract, tort, or  
otherwise, shall not exceed the lessor of: (1) the direct damages proven; or (2) the repair  
cost, replacement cost, license fee, annual rental charge, or purchase price, as the case  
may be, of the equipment that gives rise to the claim. Except as provided below,  
Polycom and its affiliates and suppliers shall not be liable for any incidental, special,  
reliance, consequential, or indirect loss or damage incurred in connection with the equip-  
ment. As used in this paragraph, consequential damages include, but are not limited to,  
the following: lost profits, lost revenues, and losses arising out of unauthorized use (or  
charges for such use) of common carrier telecommunications services or facilities acces-  
sed through or connected to the equipment. For personal injury caused by Polycom's  
negligence, Polycomís liability shall be limited to proven damages to person. No action  
or proceeding against Polycom or its affiliates or suppliers may be commenced more  
than twenty-four (24) months after the cause of action accrues. THIS PARAGRAPH  
SHALLSURVIVE FAILURE OF AN EXCLUSIVE REMEDY.  
Polycom Limited Warranty and Limitation of Liability  
Limited Warranty  
Polycom warrants you, the customer, that your system will be in good working order on  
the date Polycom or its authorized reseller delivers or installs the system, whichever is  
later (Warranty Date). If you notify Polycom or its Authorized Dealer within one year of  
the Warranty Date that your system is not in good working order, Polycom will, without  
charge to you, repair or replace, at its option, the system components that are not in good  
working order. Repair or replacement parts may be new or refurbished and will be  
provided on an exchange basis. If Polycom determines that your system cannot be  
repaired or replaced, Polycom will remove the system and, at your option, refund the  
purchase price of your system or apply the purchase price towards the purchase of  
another Polycom system. If you purchased your system directly from Polycom,  
Polycom will perform warranty repair in accordance with the terms and conditions of the  
specific type of Polycom maintenance coverage you selected. Awritten explanation of  
Polycom's types of maintenance coverage may be obtained from Polycom by calling  
1.800.451.0995 (in the continental U.S. only). If you purchased your system from a  
Polycom Authorized Dealer, contact your reseller for the details of the maintenance plan  
applicable to your system.  
This Polycom limited warranty covers damage to the system caused by power surges.  
Unless otherwise expressly agreed to in a written agreement signed by Polycom,  
Polycom will not be responsible under this limited warranty for damages resulting from:  
Failure to follow Polycom's installation, operation, or maintenance instructions.  
Unauthorized system modification, movement, or alteration.  
Unauthorized use of common carrier communication services accessed through the  
system.  
Abuse, misuse, negligent acts or omissions of the customer and persons under the  
customer's control; or  
Acts of third parties and acts of God.  
SoundPoint Pro Professional Conference Phone Regulations and Warranty  
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SoundPoint Pro Professional Conference Phone Regulations and Warranty  
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SOUNDPOINT® PRO  
ADDITIONAL INFORMATION  
Appendix  
SoundPoint Pro Professional Conference Phone Regulations and Warranty  
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SoundPoint Pro Professional Conference Phone Appendix  
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Headset Types  
HEADSETS  
About Headsets  
There are three basic types of headsets:  
If you use the phone frequently or for extended periods of time, headsets can make your  
life much easier. Headsets, like speakerphones or conference phones, allow you to use  
your hands while talking on the telephone.  
Binaural headsets are held on by a “headband” and have  
earpieces that provide sound to—and cover—both ears.  
This helps to block out background noise better than the  
other types.  
One advantage headsets have over speakerphones and conference phones is the added  
dimensions of privacy and decreased office noise. Headsets, like handsets, allow only  
half of a conversation to be overheard. This maintains a level of semi-privacy, while  
reducing the amount of noise heard in and around the office.  
Monaural headsets are also held in place by a headband  
but cover just one ear. The single earpiece can sit in the  
ear—actually fitting into the ear canal with a microphone  
attached—or cover the ear using a foam or “leatherette”  
cushion.  
Headsets can be challenging, however, for a person who needs to get up from his or her  
desk frequently. Replacing the headset plug into the headset jack or putting the headset  
back on and adjusting it, can be more cumbersome than picking up the handset, or going  
off-hook on the conference phone.  
Most people, however, find headsets to be a valuable communications tool. When using  
a headset in addition to a handset and conference phone, the headset can become an  
indispensable part of a multi-functional approach to business communications.  
In-the-earheadsets fit in, or over the ear, or grasp the ear  
itself to stay in place. These headsets are popular with  
people who like to avoid the adverse effects of the other  
types of headsets on hairstyles, etc.  
Some business and SOHO (small office/home office) telephones like SoundPoint Pro are  
“headset-ready”, meaning they have a connector (2.5mm phone jack, or a non-standard  
connector for use only with the phone maker’s headset) and a separate button to go off-  
hook without lifting the receiver.  
Headset Selection  
If you are interested in purchasing a headset, you should decide which type is best for  
you, and also take into consideration:  
Many headsets require an adapter/amplifier to work with a business telephone. Most of  
these headsets require plugging the amplifier into the handset jack, then plugging the  
handset into a receptacle on the side of the amplifier. This arrangement can be a  
nuisance, especially since you must always take the handset off-hook to use the headset.  
Sound Quality  
To compound these problems, some headsets require that you select DIPswitch settings  
to get the sound right, and then adjust a separate volume control on the amplifier.  
Some headset manufacturers use noise reduction technology to enhance sound quality.  
Like high-quality conferencing equipment, good sound quality in a headset can improve  
productivity and make daily business communications more enjoyable.  
SoundPoint Pro has an integrated headset amplifier and complete compatibility with all  
telephone functionality. SoundPoint Pro comes standard with a headset hanger.  
Comfort/Wearability  
There are many different options and styles of headsets to choose from. Following is an  
overview of what to look for in a headset.  
Headsets are traditionally worn by people who spend a great deal of time on the phone,  
so choosing one that’s comfortable—and stays that way—makes a big difference. Make  
sure that the headset you chose is comfortable to wear, and maintains its shape when it’s  
not on your head.  
SoundPoint Pro Professional Conference Phone Appendix  
A–2  
SoundPoint Pro Professional Conference Phone Appendix  
A–3  
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Durability  
Make sure you choose a headset durable enough to withstand a fair amount of wear and tear.  
Headsets should stand up to twisting and stretching, and in home offices, to family use.  
Cleanability  
Headsets with removable microphone covers, ear cushions, and voice tubes allow for  
easy cleaning or, if necessary, replacement. If you foresee using a headset extensively ,  
look for one that is easy to keep clean.  
Warranty  
If your headset breaks, you will want to get it replaced. Look for a headset with a good  
warranty as it often reflects the manufacturer’s confidence in the durability of the  
product.  
SoundPoint Pro Professional Conference Phone Appendix  
A–5  
SoundPoint Pro Professional Conference Phone Appendix  
A–4  
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