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Polycom SoundStation VTX 1000 with VSX 7400
or VSX 8400 Integration
Frequently Asked Questions
Video conferencing is now as easy as making a phone call!
With the integration of the revolutionary SoundStation VTX 1000,
VSX 7400 and VSX 8400 users can replace their video system
microphones with Polycom’s award-winning SoundStation VTX 1000
conference phone.
If I am in a video and voice-only call, where does the sound come
from for the phone call participant?
The voice-only audio is mixed with the video system far-site
audio. The sound will come from either the integrated sound sys-
tem of the VSX 7000 or auxiliary speakers attached to the VSX 7400
or VSX 8400.
This unmatched solution provides a familiar user interface to easily
initiate video calls, allows users to speak naturally from up to 20
feet away from a microphone and still be heard clearly on the far
end, and reduces cords and clutter to the conference table. Plus,
the SoundStation VTX 1000 can still be used for voice-only confer-
ence calls. And, since the VSX series video conferencing systems
and SoundStation VTX 1000 all support wideband audio, point-to-
point video and voice calls automatically go into wideband mode
providing crystal-clear voice quality. You’ll think everybody is in the
same room!
During a video call with voice-only add-on, if I press the VSX series
remote control hang-up button, what happens?
A “Hang-up” screen appears on the video system. From this screen,
the user may hang-up any site, including the telephone site or the
user may add a video site to the conference.
During a video call with voice-only add-on, if I press the conference
phone hang-up button, what happens?
Only the voice-only participant is disconnected. The video system
would continue in the call without any indication that the remote
side has been disconnected.
Voice and Video Calls using SoundStation VTX 1000
with VSX 7400 or VSX 8400
If I receive a video or a voice-only call, where does the ring
come from?
What type of indication is there on the video screen that a confer-
ence phone is connected and available?
The ring will be heard from the appropriate device.
If the user presses the “Help” button on the VSX series remote con-
trol, a pop-up box will appear with the additional words, "To place a
telephone call, use the conference phone keypad." You can also see
this in the “System status screen”. A voice-only icon will be present
on video.
If I am in a video and voice-only call, and I receive a new video call,
how do I answer the call?
If the system is set to auto-answer, there is no action required. If
the system is not set to auto-answer, the user will be prompted to
choose "Yes" or "No" to answer the call on the VSX user interface.
What happens when I press the mute button on the conference
phone while in a video call with an add-on voice-only participant?
The entire conference is muted. The mute icon would show up on
the video system. The LEDs on the conference phone will turn RED.
Can the SoundStation VTX 1000 be configured with a
Visual Concert™?
Yes. The SoundStation VTX 1000 will connect directly to the Visual
Concert in place of the Mic Pod. The cable to connect to the Visual
Concert is provided as part of the VSX/VTX integration kit.
What happens when I press the mute button on the
conference phone while in a video call without an add-on voice-
only participant?
Can the SoundStation VTX 1000 with the VSX 7400 and VSX 8400
be upgraded to systems already installed at user sites?
Yes. An upgrade kit including necessary cables and installation
instructions will be available for integrating existing VSX 7000 and
SoundStation VTX 1000 products. The VSX 7000 must have at least
version 7.0 and the SoundStation VTX 1000 must have at least revi-
sion 1.4 (Available in August 2004).
The video call will be muted. The mute icon will appear on screen.
The conference phone LEDs will turn RED.
When in a video call with voice-only add-in, what happens when I
use the volume control on the conference phone?
The volume of the voice-only add-in participant becomes louder or
softer in the video call. The display on the SoundStation VTX 1000
will show a volume bar which increases or decreases.
When in a video call with voice-only add-in, what happens when I
use the volume control on the VSX series remote control?
The volume of video system becomes louder or softer. There is no
effect on the voice-only participant. A volume bar will appear on the
video system screen.
Connect. Any Way You Want.
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