Plantronics Wireless Office Headset CS520 User Manual

CS510/CS520™  
Wireless Headset System  
User Guide  
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Welcome  
Congratulations on purchasing your new Plantronics product. This guide contains instructions for  
setting up and using your CS510/CS520 Wireless Headset System.  
Please refer to the separate safety instructions for important product safety information prior to  
installation or use of the product.  
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What’s in the Box  
Base  
Headset  
Model WH350 (binaural) shown -  
Model WH300 (monaural) available  
Telephone interface cable  
Power supply  
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Base and Headset Basics  
Base overview  
FRONT  
BACK  
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1
2
3
5
6
8
9
7
1 Call/mute LED  
2 Power on/subscription LED  
3 Charging LED  
BOTTOM  
4 Subscription button  
5 Narrowband/wideband switch  
6 Power jack  
7 Handset lifter/EHS cable jack  
8 Telephone interface cable jack  
9 Auto answer switch  
10 Listening volume dial*  
11 Speaking volume dial*  
12 Configuration switch*  
* For installation set up  
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11  
12  
Headset overview  
1
3
2
5
4
7
6
1 Headband  
2 Volume down button  
3 Headset LED  
4 Volume up button  
5 Call button  
6 Mute button  
7 Microphone  
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Accessories  
1
2
1 Electronic Hookswitch Cable (EHS) Electronically takes your desk phone handset off hook.  
Enables remote call answer/end with your headset.  
2 HL10™ Lifter Automatically lifts handset and returns it to the cradle. Enables remote call  
answer/end with your headset  
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Headset Set Up  
Your headset comes fully assembled. You can adjust the headband for a bet-  
ter fit and the mouthpiece for optimal performance.  
Adjust the Headband  
1 To adjust the headband, lengthen or shorten the band until it fits comfortably. The clickstop  
feature keeps the headband securely adjusted.  
2 Position the headset so that the foam ear cushion(s) sit comfortably over the center of your  
ear(s). For the C510 headset, position the stabilizer T-bar above your ear.  
3 For a tighter fit, gently pull the opposite end of the headset inward as shown.  
Adjust the Mouthpiece  
1 Carefully bend and shape the boom with both hands as shown. Avoid bending or twisting the  
boom near the microphone or earpiece.  
2 Position the click stop turret and boom so that the microphone is two finger-widths from the  
corner of your mouth.  
2"  
50.8mm  
front back  
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Connect Your Desk Phone  
This section describes how to connect the base to your desk phone.  
Connect the Power  
Plug one end of the power supply into the power jack on the back of the base and the other end  
into a working power outlet. The Power On LED will be solid white.  
Charge the Headset  
Place the headset in the charge cradle. The charging LED on the base will flash green when  
charging and turn solid green when the headset is fully charged. Charge for at least 20 minutes  
prior to the first use. A full charge takes 3 hours.  
=
20  
NOTE The product has a replaceable battery. Contact Plantronics for replacement information.  
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Connect and Configure Your Desk Phone  
There are three setup options for connecting the CS510/CS520 to your desk phone. Select one  
of the following and continue.  
Desk phone (standard)  
Desk phone + HL10 lifter (sold separately)  
Desk phone + EHS cable (sold separately)  
NOTE If you will be using a standard desk phone set up or a desk phone with an HL10 lifter, continue  
below. If you will be using the desk phone with an EHS cable, refer to Desk phone plus EHS cable  
section in this guide. For further installation information refer to the EHS Getting Started guide that  
came with your EHS cable or at plantronics.com/accessories.  
Desk Phone (standard)  
1 Connect one end of the telephone interface cable to the back of the base.  
2 Disconnect the handset coil cord from the desk phone and re-connect it to the telephone  
interface cable junction box.  
3 Connect the remaining end of the telephone interface cable into the open handset port on the  
desk phone.  
NOTE Your desk phone handset will continue to work; it’s just hooked up differently.  
USE  
NOTE If your phone has a built-in headset port, you should only use the headset port if you will not  
be using the HL10 lifter. In this configuration, you must press both the headset button on your phone  
and the call control button on the headset to answer or end calls.  
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Check Configuration and Make a Test Call  
1 If your desk phone has a volume control set it to mid-range.  
2 Look at the bottom panel of your base and make sure the default settings are correct. Set your  
desk phone’s volume also.  
listening volume dial ( ) = 3 and speaking volume dial ( ) = 3  
configuration switch = A  
desk phone volume = mid-range  
3 Remove the handset from desk phone cradle.  
4 While wearing your headset, press the call button on the headset.  
5 If you do not hear a dial tone, adjust the configuration switch (A-G) until you do.  
NOTE For most phones, these factory default settings will sound the best.  
6 Dial a test call from the desk phone. If needed, fine tune the volume with the headset volume  
controls. You can also adjust the desk phone speaking and listening volumes on the bottom of  
the base.  
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Desk Phone plus HL10 Lifter (sold separately)  
NOTE First follow the steps above for Desk Phone (Standard).  
1 Firmly press the handset lifter power cord into the handset lifter jack.  
USE  
2 While wearing your headset, slide the handset lifter arm under the handset until the lifter base  
touches the side of the phone.  
3 Slide the lifter up to where it nearly touches the handset earpiece.  
4 Press the call control button on your headset to activate the lifter.  
5 If you hear a dial tone the lifter is set correctly and needs no adjustment.  
6 Remove the protective strips from the 3 mounting tapes on the underside of the lifter.  
7 Gently place the lifter on the desk phone in the pre-determined position.  
8 Press firmly to adhere.  
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If You Do Not Hear a Dial Tone  
1 If you do not hear a dial tone, raise the lifter height switch to the next highest position.  
2 Repeat steps 2 through 5 above as necessary until you hear a dial tone.  
3 When you hear a dial tone, secure the lifter as described in steps 6 though 8.  
Additional Parts (if required)  
Use extender arm when the handset lifter needs additional stability lifting and returning  
handset to cradle.  
Extender Arm  
1 Slide extender arm onto lifter.  
2 Stabilizers can be shifted left and right. Position stabilizers on outsides of handset to gently  
grip the phone.  
2
1
2
Ringer Microphone  
Use ringer microphone only when the telephone speaker is not located directly under the  
handset.  
1 Remove cover from ringer microphone jack on back of lifter.  
2 Connect ringer microphone plug.  
3 Place ringer microphone over phone speaker. Remove adhesive tape and attach.  
3
1
2
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For Nortel Phones Only  
Desk Phone plus EHS Cable  
1 Connect the end of the EHS cable to the base and the other end to the desk phone as described  
in the EHS Adapter Getting Started guide.  
NOTE For further installation information refer to the EHS Getting Started guide that came with  
your EHS cable or at plantronics.com/accessories.  
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Position Your Base  
The minimum recommended separation between your desk phone and the base is 6 inches.  
The minimum recommended separation between the base and computer is 12 inches. Incorrect  
position can cause noise and interference problems.  
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Your Headset  
Now that you’ve adjusted your headset and connected your desk phone, read  
this section to learn about the headset features, how to use the controls and  
more.  
Headset Controls  
1
2
4
3
5
1 Volume [–] button  
2 Headset LED  
3 Call button  
Press to lower volume  
Flashes green when in use  
Place, answer, end a call  
Briefly press the call button  
Press to mute/unmute  
4 Mute button  
5 Volume [+] button  
Press to increase volume  
IMPORTANT For your safety, do not use headset at high volumes for extended periods of  
time. Doing so can cause hearing loss. Always listen at moderate levels. For more  
information on headsets and hearing visit: plantronics.com/healthandsafety.  
Talk Time  
With a single full charge, the CS510/CS520 will provide up to 8 hours of talk time. Talk time will  
be reduced when operating in wideband mode or if the headset is used consistently at a far  
distance from the base.  
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Battery  
This product has a replaceable battery. To ensure replacement batteries meet Plantronics high  
quality standards and for optimal performance, only use replacement batteries provided by  
Plantronics.  
Low Battery Warning  
If you are on a call and the headset battery is critically low, you will hear a repeated single  
low tone every 15 seconds indicating that the battery is low. You should recharge the headset  
immediately.  
If you are not on a call and press the call button, you will hear three low tones if the battery is  
critically low. You should recharge the headset immediately.  
Muting Your Headset During a Call  
To mute/unmute the call, press the mute button.  
When mute is activated, the Call/mute LED on the base will be solid red and you will hear three  
high tones (you will still be able to hear the caller).  
Adjusting Your Headset Volume  
Fine-tune your headset volume by pressing the volume [+] button to increase or the volume [–]  
button to decrease.  
Make set up volume adjustments for the desk phone with the base volume dials.  
Out of Range Warning Tones  
If you are on a call and go out of the operating range, you will hear three low tones. You will  
hear a single mid tone when you are back in range.  
If you stay out of range, an active call will be suspended. The call will be re-established when  
you walk back into range. If you remain out of range for more than 5 minutes, the system will  
drop the call.  
If you are not on a call and go out of the operating range and then press the call button, you  
will hear a single tone for the button press and three low tones for the failure to make a link.  
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Your Base  
Base Phone Button and Switches  
1
2
3
1 Subscription Button  
The headset and base that came in the box are subscribed (connected) to each other. However,  
if you wish to use a new headset or need to restore subscription to your current headset, the  
units can be subscribed to each other by the following two methods.  
Automatic Secure Subscription  
With your system idle, docking a headset will automatically subscribe it to the base, making  
it the primary headset. The Power On/Subscription LED will flash white during subscription  
process and become solid white when the new subscription is established.  
Manual Over-the-Air Subscription  
1 With your system idle and your headset undocked, press and hold the subscription button on  
the base for three seconds. The Power on/subscription light will flash white.  
2 Press and hold the volume up button on the headset for three seconds until the headset LED  
turns solid white. When the Power on/subscription LED on the base becomes solid white, the  
headset and base are subscribed to one another.  
NOTE If the subscription process times out after two minutes or if the subscription process fails,  
the subscription LED on the base will go dark for three seconds and then re-illuminate steadily to  
indicate power is applied to the base. If this occurs, try to re-subscribe the headset again.  
Ending Subscription  
If the base is in subscription mode and you want to stop the base from searching for a headset,  
press the subscription button again. The subscription LED on the base will go dark for three  
seconds and then re-illuminate steadily to indicate power is applied to the base.  
Power On/Subscription LED  
Base Status  
Power On/Subscription LED  
Flashes white  
Primary headset subscription  
Primary headset subscribed to base  
Conference call headset subscription  
Active conference call with guest headsets  
Solid white  
Flashes white  
Flashes white  
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2 Wideband/Narrowband Switch  
The CS510/CS520 has wideband audio, which allows speech to sound clearer and more natural.  
If your desk phone is capable of wideband audio, set the Wideband-Narrowband switch to  
green for wideband.  
Set the switch to red (narrowband) for longer headset battery life or to increase the number of  
systems that can work in a small area.  
3 Auto Answer Switch  
Auto answer saves a button press to establish the radio link between headset and base. When  
auto answer is set to red you must press the headset call button to answer an incoming call.  
When Auto Answer is set to green you can answer a call just by lifting headset from the base.  
NOTE Auto answer/end capability requires the use of an EHS cable or HL10 lifter. Visit  
plantronics.com/accessories for more information.  
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Daily Use  
Place an Outgoing Call  
1 Wearing your headset, press the headset call button.  
2 Remove the handset from the cradle. You will hear a dial tone.  
NOTE This step will be automatic if you install a lifter or EHS cable accessory. For a complete list of  
accessories, visit plantronics.com/accessories.  
3 Dial the number using your desk phone.  
4 To end the call, press the headset call button and hang up the handset.  
Answer an Incoming Call  
1 Wearing your headset, press the headset call button.  
2 Remove the handset from the cradle speak to your caller.  
NOTE This step will be automatic if you install a lifter or EHS cable accessory. For a complete list of  
accessories, visit plantronics.com/accessories.  
3 To end the call, press the headset call button and hang up the handset.  
Conference Up to Three Additional Headsets  
You can conference up to three additional headsets to a call in progress.  
Join a Conference Call  
While the base has an active link (on a call), place the guest headset into primary user’s charge  
cradle (this connects the headset to the base). When the base subscription LED stops flashing  
white and becomes solid white, the primary headset/user will hear a tone indicating a guest  
wishes to join the call. Press the primary user’s call button to accept the guest headset within  
ten seconds or the request is terminated and the guest will hear an error tone in their headset.  
To connect a guest headset that is of different variety than the primary headset briefly press  
the base subscription button while the base has an active link. Next, press the guest headset  
volume up button until the indicator light turns on. When the base subscription LED stops  
flashing white and remains solid white, the request to join will be heard in the primary user’s  
headset and the primary user will have to press their call button within 10 seconds to accept  
the guest  
Exit a Conference Call  
Guests headsets can remain as guests through multiple calls. To remove a guest headset, press  
the guest headset’s call button or dock the primary user’s headset in the charge cradle. A single  
tone in the master headset will be heard as each guest leaves the call.  
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Troubleshooting  
Headset  
Talk time performance  
is significantly degraded  
even after a full recharge.  
Battery is wearing out. Call Plantronics at (800) 544-4660 for factory  
replacement information or contact us at plantronics.com/support.  
Desk Phone  
I can’t hear a dial tone in  
the headset.  
Make sure your headset is charged.  
Make sure your headset is subscribed to base. See Subscription button.  
Press the call button on your headset.  
If using a lifter, make sure the lifter is lifting the handset high enough to  
operate the hookswitch; set to a higher setting if necessary.  
Adjust the configuration switch on the base until a dial tone is heard.  
Fine tune the listening volume on the headset.  
If the volume is still too low, adjust the Listening volume dial on the base.  
I hear static.  
Make sure there is at least 12 inches between your base and your computer,  
and 6 inches between your base and your telephone. You may hear static as  
your headset is going out of range; move closer to the base.  
The sound is distorted.  
Lower the Speaking volume dial or Listening volume dial on the base. For  
most telephones the correct setting is position 3.  
If your desk phone has a volume control, lower until the distortion  
disappears.  
If the distortion is still present, adjust the headset volume control to lower  
the headset speaker volume. If the distortion persists, lower the Listening  
volume dial on the base.  
Make sure there is at least 12 inches between your base and your computer,  
and at least 6 inches between your base and your telephone.  
I hear echo in the headset. Lower the Listening volume dial and Speaking volume dial on the base. For  
most telephones, the correct setting is position 3.  
If the audio level is too low in this position, adjust the headset volume control  
to increase the headset speaker volume.  
If your speaking volume is too low for your listener in this position, adjust the  
position of the headset to make sure the microphone is a finger’s width from  
the corner of your mouth.  
Adjust the Configuration switch. The most commonly used position is “A”.  
People I talk to can hear a Move the base further away from your phone.  
buzz in the background.  
The handset lifter is  
If the base power supply is plugged into a power strip, plug it into the wall  
directly.  
Be sure the handset lifter power cord is firmly pushed into the handset lifter  
installed but does not lift jack on the base.  
the handset.  
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Congratulations!  
The product you have just purchased carries the TCO Certified Headsets 2 label. This means that your headset is designed and  
manufactured according to some of the strictest performance and environmental criteria in the world. The manufacturer of this  
headset has selected it to be certified to TCO Certified Headsets 2 as a sign of usability, high performance and reduced impact on  
the natural environment.  
Products certified to TCO Certified Headsets 2 are specifically designed for limiting the risk for hearing impairment. The headsets have acoustic limit  
protection to protect the user from sudden “sound-spikes” caused by interference on the telephone lines.  
Other features of TCO Certified Headsets 2:  
Ergonomics  
• Volume control, individual adjustment and adaptation, replaceable parts and quality durability.  
Energy  
• Low energy consumption on the charging station.  
Emissions  
• Low SAR value. Low electromagnetic fields surrounding the charger.  
Ecology  
• Product is designed for recycling. Manufacturer must have a certified environmental management system such as EMAS or ISO 14 001  
• Restrictions on  
o Chlorinated and brominated flame retardants and polymers  
o Hazardous heavy metals such as cadmium, mercury, hexavalent chromium and lead.  
All TCO labelled products are verified and certified by TCO Development, an independent third party labelling organization. For over 20 years,  
TCO Development has been at the forefront of moving the design of IT equipment in a more user-friendly direction. Our criteria are developed in  
collaboration with an international group of researchers, experts, users and manufacturers. Since the program’s inception, TCO labelled products have  
grown in popularity and are now requested by users and IT-manufacturers all over the world.  
Avoid touching the contacts at the rear of the unit unnecessarily. If operation is interrupted by a static event, power-cycle the product to restore  
normal functions.  
NEED MORE HELP?  
plantronics.com/support  
Plantronics, Inc.  
Plantronics BV  
345 Encinal Street  
Santa Cruz, CA 95060  
United States  
South Point Building C  
Scorpius 140  
2132 LR Hoofddorp  
Netherlands  
© 2011 Plantronics, Inc. All rights reserved. Plantronics, the logo design, CS510, CS520, and HL10 are trademarks or registered trademarks of Plantronics,  
Inc. All other trademarks are the property of their respective owners.  
Patents US 5,210,791; 6,735,453; 7,633,963; D505,413; D535,285; D538,785; EM 000543798-0004, 000543798-0005; China ZL200630123313.2;  
ZL200630123314.7; Taiwan D117333; D117515; Patents Pending  
85047-06 (07.11)  
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