®
Savi W710A-M/W720A-M
Multi Device Wireless Headset System
User guide
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Welcome
Congratulations on purchasing your new Plantronics product. This guide contains instructions
for setting up and using your Savi W710-M/W720-M
Please refer to the safety instructions in the quick start guide for important product safety
information prior to installation or use of the product.
System requirements
Computer
• Supported operating systems: Windows® 7, Windows® 8, Windows XP®, Windows Vista®
• Processor: 400 MHz Pentium® processor or equivalent (Minimum); 1 GHz Pentium processor or
equivalent (Recommended)
• RAM: 96 MB (Minimum); 256 MB (Recommended)
• Hard disk: 280 MB (Minimum); 500 MB or more (Recommended)
• Microsoft Windows XP - Service Pack 3 (SP3) or later (Recommended) Microsoft Windows
Vista - Service Pack 1 (SP1) or later (Recommended)
Display
• At least 800 x 600, 256 colours
• 1024 x 768 high colour, 32-bit (Recommended)
Browser
• Internet Explorer® V6 or better must be on the user’s system (Required)
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Base and headset basics
Base
Power jack
Handset lifter jack
Computer button
1
2
3
4
5
6
7
8
9
10
11
12
13
Mobile phone button
Desk phone button
Bluetooth pairing button/LED
Subscription button/LED
Charging LED
Telephone interface cable jack
USB port
Desk phone speaking volume
Desk phone configuration switch
Desk phone listening volume
Headset
Headset LED
Volume up button
Call control button
Mute button
Volume down button
Microphone
1
2
3
4
5
6
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Accessories
Electronic hookswitch cable (EHS cable) Electronically and automatically takes your desk
1
phone handset off the hook. Enables remote call control with your headset.
HL10 lifter Automatically lifts handset and returns it to the cradle. Enables remote call
2
control with your headset.
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Customise your headset
Optimise the comfort and fit of your headset.
1
To adjust the headband, lengthen or shorten the band until it fits comfortably. Position the
headset receivers so that the foam cushions sit comfortably over the centre of your ears.
Adjust the headband
2
On the WH300, position the stabiliser T-bar above your ear.
3
For a tighter fit, gently pull the opposite ends of the headset inward as shown.
1
Carefully bend and shape the boom with both hands as shown. Avoid bending or twisting the
boom near the microphone or earpiece.
Adjust the mouthpiece
2
Position the click-stop turret and boom so that the microphone is two finger widths from the
corner of your mouth.
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3
Make sure the front of the microphone faces your mouth. If necessary, twist the microphone
slightly so it’s in the proper position. Do not use forceful twisting motions or try to turn the
microphone completely around.
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Charge your headset
1
Align the charging cradle pins with the base and press firmly until the cradle rests evenly on the
base.
2
Plug one end of power supply into power jack on back of the base and other end into working
power outlet.
3
Place the headset in the charging cradle. The charging LED will flash green when charging the
headset and turn solid green when the headset is fully charged. Charge for at least 20 minutes
prior to the first use. A full charge takes 3 hours.
NOTE This product has a replaceable battery. Only use the battery type supplied by Plantronics.
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Desk Phone: Connect and Call
Choose a desk phone setup A, B or C and connect cables.
Choose desk phone setup
A
Desk phone (standard)
USE
• Connect one end of the telephone interface cable to the back of the base
• Disconnect the handset coil cord from the base of the desk phone and re-connect it to the
telephone interface cable junction box.
• Finally, connect the remaining end of the telephone interface cable into the open handset
port on the desk phone.
NOTE If your phone has a built-in headset port, you should only use the headset port if you will
not be using the HL10 lifter. In this configuration, you must press both the headset button on your
phone and the call control button on the headset to answer or end calls.
B
Desk phone + HL10 lifter (sold separately)
USE
C
Desk phone + EHS cable (sold separately)
USE
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1
While wearing headset, short press base desk phone button.
Make a desk phone call
NOTE If you don't have remote call control through a lifter (HL10) or cable (EHS), manually remove
desk phone handset before each call.
2
If you do not hear a dial tone, open the side panel and adjust the middle configuration switch A-
G until you do. Default setting A works for majority of desk phones.
3
4
Dial test call from desk phone.
End call by pressing headset call control button.
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Mobile: connect and call
Your mobile phone can be paired to multiple headsets and hands-free
devices, but it can only be connected to one device at a time. The following
are instructions for pairing your mobile phone to the base.
1
Press down and hold Bluetooth pairing button (4 seconds) on Savi base until indicator LED
flashes red and blue. The base will remain in this mode for 10 minutes. If it goes off, you will
need to press it again.
2
Place Bluetooth mobile phone into search mode. Select SAVI 7xx from the list of found devices.
3
If prompted by mobile phone, type 0000 as passcode.
Bluetooth indicator LED on base will turn solid blue when base has an active connection with
mobile phone.
4
While wearing headset, short press base mobile button.
5
6
Dial test call from mobile phone.
End call by pressing headset call control button.
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Computer: connect and call
Connect the USB cable.
Connect your computer
1
While wearing your headset, short press the base computer button.
Place a softphone call
2
3
Dial a call from your computer softphone.
End the call by pressing the headset call control button.
The minimum recommended separation between your desk phone and the base is 6 inches.
Position your base
The minimum recommended separation between the base and computer is 12 inches. Incorrect
position can cause noise and interference problems.
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Headset features
Headset controls
Now that you’ve assembled your headset, installed the software and
connected your phones, read this section to learn about the headset
features, how to use the controls and more.
Headset LED Flashes white when in use
1
2
3
4
5
6
Volume up button Press to increase volume
Call control button Press to place, answer, end a call
Mute button During a call, press to mute
Volume down button Press to decrease volume
Flash During a call, long press the volume button up or down for 1.5 seconds; this will put the
call on hold and answer a second incoming call
For your safety, do not use headset at high volumes for extended periods of time. Doing so can
cause hearing loss. Always listen at moderate levels. For more information on headsets and
If the headset battery is installed and charged, the headset is automatically on. The headset
does not have an on/off button. If you won’t be using the headset for a long period of time and
the headset will not be in the charging cradle, place the headset in sleep mode.
Headset power
Place the headset in sleep mode
Placing the headset in sleep mode with a fully charged battery will provide up to 50 hours of
standby time.
1
While the headset is idle, press the call button for three seconds until you see the headset flash
white twice.
2
To wake the headset, press the call button again until you see two white flashes or hear three
high tones.
Battery storage time
If you remove a fully charged battery from the headset, it will provide up to 75 days of battery
storage time, stored under normal conditions.
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Talk time
With a single full charge, the headset will provide up to 9 hours of continual talk time. Talk time
will be reduced when operating in wideband mode and/or if the headset is used consistently at
a long distance from the base.
Low battery warning
Headset battery level
If you are on a call and the headset battery is critically low, you will hear a repeated single low
tone every 15 seconds indicating that the battery is low. You should recharge the headset
immediately or swap the low battery for a fully-charged battery.
If you are not on a call and press the call button, you will hear three low tones if the battery is
critically low. You should recharge the headset immediately or swap the low battery for a fully-
charged battery.
Headset battery status
There are two ways to determine your headset battery status.
View system tray icon
With Plantronics software installed, a headset icon will appear in your system tray, displaying
battery status. A warning will be issued if your headset’s battery is critically low.
Use the base
When the system is idle, short press the base subscription button once to get feedback on the
headset battery level. The computer, mobile and desk phone button LEDs will light up, indicating
your headset battery level.
Headset battery level Computer button
LED on base
Mobile button LED on Desk phone button
base LED on base
75–100%
50–75%
25–50%
0–25%
To mute/unmute a call, press the mute button.
Mute your headset during
a call
When mute is activated, the base button will be solid red and you will hear three high tones
(you will still be able to hear the caller). These tones will repeat every 60 seconds while mute is
active. When unmuted, you will hear three low tones.
Fine-tune your headset volume by pressing the volume up (increase) or down (decrease)
button.
Adjust your headset
volume
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Make general volume adjustments for the desk phone with the base volume dials.
For computer volume adjustments, use your softphone application controls or your computer’s
audio control panel (see below). Mobile phone volume can be adjusted on the mobile phone.
NOTE You can quickly access your system’s control panel by using the link in the Plantronics Control
Panel on the Preferences Tab.
For Windows Vista and Windows 7 systems
Adjust your overall volume by going to: Start Menu > Settings > Control Panel > Sound >
Playback. Click “OK” to confirm your change.
For Windows XP systems
Adjust your overall volume by going to: Start Menu > Settings > Control Panel > Sounds and
Audio Devices > Audio tab > Sound Playback. Click OK to confirm changes.
The headset LED will flash when you are on a call or the headset is in use. The LED can be
turned off.
Turn on/off headset LED
When you are not on a call, press the headset volume down button for three seconds until the
headset flashes white twice to toggle the LED on or off.
If you are on a call and go out of the operating range, you will hear three low tones. You will
hear a single mid tone when you are back in range.
Out of range warning
tones
If you stay out of range, active calls will be suspended. Calls will be re-established when you
walk back into range. If you remain out of range for more than 5 minutes, the system will drop
the call.
If you are not on a call and go out of the operating range and press the call button, you will
hear a single tone for the button press and three low tones for the failure to make a link.
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Base features
This section describes the base, its buttons and their functions.
Basics
Base buttons
When you press on a base button, you are opening a phone line/audio channel. Depending on
the circumstances, you won’t necessarily hear a dial tone until you’ve dialled from your phone.
The base buttons allow you to switch to a different phone line/audio channel.
Change your default outbound line
This feature sets the preferred outbound line when the headset call control button is pushed
while all lines are idle.
With the system idle, you can change your default outbound line by pressing the desired
outbound base button until it flashes green four times.
You can also change the default outbound line using the Plantronics Control Panel by going to
Start > Programs > Plantronics > Plantronics Control Panel > Device Settings > Base.
The headset and base that came in the box are subscribed (connected) to each other. However,
if you wish to use a new headset or need to restore subscription to your current headset (base
subscription button is red), the units can be subscribed to each other by the following
methods.
Base subscription button
The subscription button is the silver trim with four dots on the front of the base.
Automatic secure subscription
With your system idle, docking a new headset will automatically subscribe it to the base,
making it the primary headset. The base subscription LED will blink green/red during
subscription mode and remain green when the new subscription is established.
Manual secure subscription
With your system idle and your headset docked, double press the subscription button on the
base. The subscription light will flash red and green. When the subscription light on the base
becomes solid green, the headset and base are subscribed to one another.
Manual over-the-air subscription
1
With your system idle and your headset undocked, double press the subscription button on the
base. The subscription light will flash green and red.
2
Press the volume up button on the headset for three seconds until the headset LED turns solid
white. When the subscription light on the base remains solid green, the headset and base are
subscribed to one another.
NOTE If the base subscription LED goes solid red, after flashing red/green, the subscription attempt
has failed and should be repeated.
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End subscription
If the base is in subscription mode and you want to stop the base from searching for a headset,
press the subscription button again. The subscription light will be solid red for four seconds and
then go to its previous state.
Disabling over-the-air subscription
The Savi system is supplied with the over-the-air subscription enabled. In a multi-shift
environment, you may want to disable this mode of subscription. You can enable/disable over-
the-air subscription with the base subscription button or with the Plantronics Control Panel.
While your system is idle, hold the subscription button and the PC phone button down
simultaneously until the PC phone button LED flashes. It will flash red for 4 seconds when over-
the-air subscription has been disabled or green for 4 seconds when enabled.
You can also enable/disable over-the-air subscription with the Plantronics Control Panel. Go to
Start > Programs > Plantronics > Plantronics Control Panel > Device Settings > Base > Over-the-
Air-Subscription.
Base subscription button LED
Base subscription LED
Flashes green and red
Solid green
Base status
Primary headset subscription mode
Primary headset subscribed to base
Active conference call with guest headsets
No headset subscribed
Solid yellow
Solid red
Changing the range can help with desk phone/PC audio quality, improve user density or
restrict the range of users.
Set the range
You can change the range using the subscription button on the base. With the system idle,
press the subscription and desk phone buttons for three seconds. The desk phone button will
flash green for high range. If you press the subscription button again for three seconds, the
desk phone button will flash yellow for medium range. If you press the subscription button
again for three seconds, the desk phone button will flash red for low range.
Setting
High
Range
up to 350 ft.
up to 150 ft.
up to 50 ft.
Medium
Low
You can also set the range using the Plantronics Control Panel. Go to Start > Programs >
Plantronics > Plantronics Control Panel > Device Settings > Base > Range.
Auto connect feature
Bluetooth pairing button
Once you have paired and connected your mobile phone to the base, the base will automatically
connect to it when you are in range of your base.
You can manually disconnect your mobile phone from the base by short pressing the base
Bluetooth pairing button when it is solid blue. However if you do this, you must manually re-
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establish a connection with your mobile phone by pressing the base Bluetooth button again,
before the auto connection feature will resume.
You may customise this feature using the Plantronics Control Panel by going to Start >
Programs > Plantronics > Plantronics Control Panel > Devices > Device Settings > Base > Auto
Connect to Mobile Phone.
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Daily use
Answer a call
Incoming calls
The easiest way to answer an incoming call from the desk phone, mobile phone or computer is
to press the headset call button when you hear an incoming call.
Alternatively, you can answer an incoming call by pressing the base button for the line that is
ringing.
NOTE If you don't have remote call control through a lifter (HL10) or cable (EHS), manually remove
desk phone handset before each call.
NOTE Remote answer/end capability for the PC is a software feature and dependent on a compatible
softphone. If you do not install the software or don’t have a compatible softphone, you will need to
press the headset call button first then answer the call using the softphone application. Visit
plantronics.com/software for more information.
Answer a second incoming call with your headset
If you are on a call and a second call comes in from one of the other devices, you can flash to
(answer) the second call by pressing the headset volume up button for 1.5 seconds. This will put
the first call on hold while answering the incoming call.
You can flash to answer multiple incoming calls from the PC, however only one call is supported
at any given time on the mobile phone or desk phone. You will need to manage multiple calls on
the desk phone or mobile phone on the devices themselves.
Answer a call while listening to music or audio
If you are listening to music on a supported media player and a call comes in, the base will
pause the music when you answer your call and resume the music when your call is over.
Plantronics software must be installed for this feature to function.
The Action to Media Player settings are defined in the preference tab of the Plantronics Control
Panel.
Answer a call with your mobile phone
If you answer an incoming mobile call using the answer button on the mobile phone, the audio
will remain in the phone. If you answer an incoming call using the headset or base, the audio
will be in the headset.
Reject a mobile call
When you receive an incoming mobile phone call, the mobile button on the base will flash green.
To reject the call, hold the base mobile button down for 3 seconds.
Place a desk phone call
Outgoing calls
1
While wearing your headset, short press the base desk phone button.
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NOTE If you don't have remote call control through a lifter (HL10) or cable (EHS), manually remove
desk phone handset before each call.
2
3
Dial a call using your desk phone.
To end the call, press the headset call button and hang up the handset.
Alternatively, you can place an outgoing call by pressing your headset call control button, then
dialling from your desk phone if the desk phone is the default line.
Place a mobile phone call
1
While wearing your headset, short press the base mobile button.
NOTE If you place the mobile phone call without pressing the base mobile button first, the audio will
stay on the mobile phone. If you would like to transfer the audio to your headset, short press the
mobile base button.
2
3
Dial a call from your mobile phone.
End the call by pressing the headset call control button.
Hands-free dialling
To enable hands-free dialling, install the Plantronics software. Once installed, go to Start >
Programs > Plantronics > Plantronics Control Panel > Device Settings > Base and activate Initiate
mobile voice commands. For hands-free dialling, initiate the mobile call from the base by
pressing the base mobile button. Your mobile phone will prompt you for voice commands.
Alternatively, you can dial a number from your mobile phone and then press the base mobile
button to move the audio to the headset.
Place a softphone call
1
While wearing your headset, short press the base computer button.
2
3
Dial a call from your computer softphone.
End the call by pressing the headset call control button.
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Softphone compatibility
Call control from the headset is available for compatible softphones with no additional steps by
™
For Skype support, follow the steps below.
Skype will display the following message while installing the Plantronics software:
“PlantronicsURE.exe wants to use Skype”. Choose “Allow Access” to connect.
NOTE You can also check your headset Skype connection status by going to Skype and checking the
Tools > Options > Advanced > Advanced Settings > ”Manage other programs access” setting.
Multi-Phone Status (MPS) is supported for Microsoft Lync/Office Communicator and Skype.
When a call is placed or received on your deskphone or mobile phone that is paired to a
Plantronics Bluetooth headset, your presence in Microsoft Lync/Office Communicator and
Skype will be automatically updated to reflect a busy status. When your call is terminated,
your presence will return to its previous state.
Multi-Phone Status
If you answer an incoming mobile call using the answer button on the mobile phone, the audio
will remain in the phone. If you answer an incoming call using the headset or base, the audio
will be in the headset.
Mobile phone and
headset audio
If the mobile phone audio is in the mobile phone, you can move the audio to the headset by
short pressing the base mobile button when the LED is off. To move the mobile phone audio
from the headset back to the mobile phone, hold the base mobile button for 3 seconds until
the solid green LED turns off. The audio will be pushed back to the mobile phone.
You can combine the audio of any two devices by simultaneously holding the base buttons of
any two of the three base buttons until the LEDs become solid green.
This is useful as a mini-teleconference call.
Combine audio from any
two lines or channels
While on a call, you can subscribe up to three additional headsets to your base for conferencing.
Conference up to three
additional headsets
Join a conference call
1
While the base has an active link, place the guest headset into the primary user’s charging
cradle (this connects the headset to the base).
When the base subscription light stops flashing green and yellow and remains yellow, the
primary headset/user will hear a tone indicating a guest wishes to join the call.
2
Press the primary user’s call button to accept the guest headset within ten seconds. Otherwise,
the request is terminated and the guest will hear an error tone in their headset.
NOTE To connect a guest headset that is of a different variety to the primary headset, short press the
base subscription button while the base has an active link. Next, press the guest headset volume up
button until the indicator light turns on. When the base subscription LED stops flashing green and
yellow and remains solid yellow, the request to join will be heard in the primary user’s headset and the
primary user will have to press their call button within 10 seconds to accept the guest.
Exit a conference call
Guests’ headsets can remain as guests through multiple calls.
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To remove a guest headset, press the guest headset’s call button or dock the primary user’s
headset in the charging cradle.
A single tone in the master headset will be heard as each guest leaves the call.
View guest headsets
As you add headsets to the base, an additional headset icon will appear in the Plantronics
Control Panel screen with a number from 1 to 3 indicating the number of additional headsets
subscribed to the base. The first headset is the primary user’s headset and the number inside
the next headset is the number of guest headsets subscribed to the base. The following example
shows one primary headset with two guest headsets conferenced in.
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Advanced use
User preferences and device settings that affect the performance of your
headset can be changed using the Plantronics Control Panel.
To access the Plantronics Control Panel, load Plantronics software by visiting
plantronics.com/software and click on download button.
Install Plantronics
software
To start this utility, click Start > Programs > Plantronics > Plantronics Control Panel.
Plantronics Control Panel
Phone conference and guest headsets
During a phone conference, in the lower left corner of the screen, the first icon
represents the primary user’s headset and the second icon represents the number of
guest headsets connected to the base
Devices tab
Select your headset from the pull-down menu, then select Device Settings to configure
base, headset, security settings
Applications tab
Displays the status of Plantronics support for various applications such as softphones
and media players
Preferences tab
Allows you to set preferences for the media player as well as other general settings
About tab
Provides online access to the user guide and support and displays your headset
system’s information
To configure your settings, select Plantronics Savi 7xx from the pull-down menu and click the
Device Settings button. Below are the setting options and defaults for the base and headset.
NOTE Some parameters that do not apply to a particular Plantronics device may appear grayed out.
Devices tab
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Device settings > Base
tab
Feature
Default line
Range
Settings
Default
Desk phone/PC/Mobile Desk phone
High/med/low High
General
Desk phone audio
bandwidth
Wideband/narrowband Narrowband
Wideband/narrowband Wideband
PC audio bandwidth
Bluetooth enabled
Selected/not selected
Selected**
Selected
Auto connect to mobile Selected/not selected
phone
Stop auto connect to
mobile when headset is
docked
Selected/not selected
Not selected
Initiate mobile voice
commands
Selected/not selected
Selected/not selected
Not selected
Selected
Over-the-air
subscription
Audio Limiting*
80 dB/85 dB/Off
2/4/6/8
85 dB**
8
Audio protection
Hours on phone per
day
Anti-startle
G616*
Selected/not selected
Selected/not selected
Selected
Not selected Not
selected**
* The Audio and G616 Limiting features are based on a typical headset and recommended
acoustic coupling between the headset and the ear. Please see Position your headset for
optimal wearing position.
** Default settings in Australia and New Zealand: Bluetooth enabled = Not selected, Audio
Limiting = Off, G616 = Selected
Default line
This feature sets the preferred outbound line when the headset call control button is pushed.
To change the default outbound line with the base, see Change your default outbound line.
Set the range
Changing the range can help with desk phone/PC audio quality, improve user density or
restrict the range of users.
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Base settings
High
Range
up to 350 ft.
up to 150 ft.
up to 50 ft.
Medium
Low
To change the range with the base, see Setting the range.
Audio bandwidth for desk phone and PC
Wideband audio delivers heightened speech clarity and life-like fidelity. However, wideband
audio consumes more battery power and has more stringent access criteria, which reduces the
number of systems that can be deployed in a small area. All PCs support wideband audio but
your desk phone must support wideband audio to experience the benefit of selecting
“wideband” for that device. When switching between narrowband and wideband audio, you
must re-establish the audio link for the changes to take effect.
Bluetooth enabled
This feature disables/enables use of the Bluetooth interface to the mobile phone.
The Bluetooth interface to the mobile phone can also be disabled/enabled manually by
pressing the subscription and base mobile phone button until the base mobile phone LED
flashes. When the base mobile phone button LED flashes red four times, Bluetooth is disabled
and when it flashes green four times, it is enabled.
Auto connect to mobile phone
This feature automatically establishes a Bluetooth link to the mobile phone whenever the
mobile phone is within range. See the following setting for an optional restriction on this
function.
Stop auto connect to mobile when headset is docked
If this feature is enabled, the base will not automatically establish a Bluetooth connection to
your mobile phone when the headset is docked. Upon undocking the headset, the base will
automatically establish a Bluetooth connection if “auto connect to mobile phone” is selected.
Initiate mobile voice commands
This feature enables/disables mobile phone voice commands for hands-free dialling with your
mobile phone. When this is enabled, you will be prompted for voice commands by your mobile
phone when a call is initiated with the base mobile button. This feature requires mobile phone
support for voice commands.
Over-the-air subscription
This feature allows a headset to be subscribed to the base without physically docking the
headset. It is required when conferencing multiple models of Plantronics headsets.
conferencing, see Conference up to three additional headsets.
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Audio Limiting
Audio Limiting provides advanced hearing protection for daily noise exposure. When Audio-
Limiting is SELECTED, the system monitors and controls sound to ensure audio levels do not
exceed 80 dBA or 85 dBA (whichever is selected) specified by current and imminent EU
legislation. When Audio-Limiting is set to NOT SELECTED, the headset limits sound levels at 118
dBA to protect your hearing.
Hours on the phone per day
This feature allows users to customise the time variable used in the Audio Limiting algorithm
to match their daily use. Choose a value that best represents the typical use of your
Plantronics headset.
Anti-startle
Anti-startle provides advanced hearing protection against sudden loud sounds. When Anti-
startle is SELECTED, the system identifies and eliminates sudden loud sounds and rapidly
reduces them to a comfortable level. When Anti-startle is NOT SELECTED, the headset limits
sound levels at 118 dBA to protect your hearing.
G616
G616 Acoustic Limiting provides additional hearing protection against acoustic shock. When
G616 Acoustic Limiting is SELECTED, the system provides additional acoustic shock protection.
Sound levels are limited to 102 dBA as recommended in the G616:2006 guideline issued by the
Australian Communications Industry Forum (ACIF). When G616 Audio-Limiting is NOT
SELECTED, the headset limits sound levels at 118 dBA to protect your hearing.
The headset tab allows you to configure headset ringtones for the desk phone, computer and
mobile phone and disable/enable the auto answer feature.
Device settings > Headset
tab
Feature
Settings
Default
General
Mute tone
Standard/low/off
Standard/low/off
Off
System tones
Second inbound call
Standard
Ring continuously
Ring continuously/
ring once/ignore
Auto answer
Selected/not selected
Not selected
Sound 1
Desk phone
Desk phone ringtone
Sound 1/sound 2/
sound 3
Desk phone volume
PC ringtone
Standard/low/off
Standard
Sound 2
PC
Sound 1/sound 2/
sound 3
PC volume
Standard/low/off
Standard
Sound 3
Mobile
Mobile ringtone
Sound 1/sound 2/
sound 3
Mobile volume
Standard/low/off
Standard
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Auto answer
When enabled, this feature will configure your headset to automatically answer a call when it
is removed from the charging cradle.
Feature set lock
Device settings >
Security tab
The Plantronics software allows all of the base settings to be locked to prevent changes. The
ability to lock/unlock these settings requires a password. In order to lock/unlock any setting,
follow these steps:
1
Create a new passwordFrom the Security screen, create and confirm your new password in the
Feature Set Lock section and press OK. This will store the password directly in the device.
2
Lock/unlock a device settingFrom the Security screen, enter your password in the Feature Set
Lock section. Lock/unlock each feature in the Base screen as desired and click Apply.
Change your password
You can always change the old password to a new one in the Change Password section in the
Security screen.
You are only able to change a password if there is a previous password set in the device.
IMPORTANT If you forget your password, you must call Plantronics Technical Support for assistance.
The Applications tab displays the status of Plantronics support for various applications such as
softphones and media players. The status is "Enabled" for all application modules that have
installed support in Plantronics software. The status is "Running" for all supported applications
that are currently running on the system.
Applications tab
Preferences
The Preferences tab allows you to set preferences for the media player as well as other general
settings.
Options
Features
Settings
Default
Media player
When a call begins
When a call ends
Mute/pause/do nothing Pause
Unmute/play/do
nothing
Play
General
Ring both headset and
PC
Selected/not selected
Not selected
Not selected
Selected
Maintain headset to PC Selected/not selected
link
Help us improve this
software by allowing us
to collect anonymous
feature usage statistics
Selected/not selected
Microsoft OC/Lync dial Selected/not selected
tone enabled
Selected
Selected
Audio sensing enabled
Selected/not selected
Action to media player
When a softphone call comes in and audio is playing, this feature controls the behaviour of
iTunes, Winamp and Windows Media Player.
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Launch audio devices control panel
Provides a shortcut to the Windows sounds and audio devices control panel.
Ring both headset and PC
This feature gives you the option to have the PC ringtone played on both the headset as well as
the PC speaker.
When this feature is selected, the PC ringtone will be heard on both the PC speaker as well as
the headset.
When this feature is not selected, the PC ringtone will only be heard on either the headset or
the PC speaker based on how the PC audio has been set up.
Maintain headset to PC link
This feature forces the radio link to the PC to stay active even after the call has ended. This can
eliminate the need to re-establish the radio link when switching between PC audio
applications.
Help us improve this software by allowing us to collect anonymous feature usage statistics
When selected, this will allow Plantronics to collect data on feature usage patterns. This
information will only be used by Plantronics to improve the quality of our future software and
hardware products.
Microsoft Office Communicator/Lync dial tone enabled
If this feature is selected, when a PC radio link is established, Microsoft Office Communicator/
Lync will assume the user is trying to place a VoIP call and provide a dial tone.
If this feature is not selected, when a PC radio link is established, Microsoft Office
Communicator/Lync will sit idle.
Audio sensing enabled
Audio sensing is a special feature supported by Plantronics wireless devices that can detect an
audio signal at the USB port and automatically establish a PC radio link between the base and
wireless headset without the user having to press the PC call button. If the parameter
“Microsoft Office Communicator/Lync dial tone enabled” is selected, then every time a PC radio
link is established the Microsoft Office Communicator/Lync dial tone will be heard. However,
the user may have pressed the PC call button to listen to music etc. and does not want to hear
the dial tone. In this case, if the user selects the “Audio sensing enabled” parameter, the radio
link will be established automatically when any PC audio is detected at the USB port, thus
eliminating the need for the user to press the PC call button.
The About tab provides on-line access to this printable user guide and also includes
Plantronics contact information. The version of software and firmware currently running on
your system is also shown here.
About tab
Using Plantronics Update Manager, you can download new software and firmware versions
when they are available. To change settings such as checking for updates manually or
automatically or to install new updates, go to the Start menu > Programs > Plantronics >
Plantronics Update Manager.
Plantronics Update
Manager
Check for updates automatically
Select the box "Check for updates automatically" and you will be notified automatically when
new software and firmware updates are available.
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Check for updates manually
Check for available software and firmware updates at any time by clicking on the "Check for
updates now" button.
Install updates
If new updates are available after a manual or automatic check, click on the "Install checked
updates" button and installation will begin.
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Troubleshooting
Headset
Talk time performance is
significantly degraded even after a
full recharge.
Battery is wearing out. Contact us at www.plantronics.com/
support .
I can’t hear a dial tone in the
headset.
Make sure your headset is charged.
Make sure your headset is subscribed to base. SeeBase
Press the base desk phone button.
Make sure the lifter is lifting the handset high enough to operate
the hookswitch; set to a higher setting if necessary.
Adjust the configuration switch on the base until a dial tone is
Fine-tune the listening volume with the headset call control
button. SeeAdjust your headset volume
If the volume is still too low, adjust the desk phone listening
volume on the base. SeeAdjust your headset volume
I hear static.
Make sure there are at least 12 inches between your base and
your computer, and 6 inches between your base and your
telephone. If adjusting the distance doesn't help, your headset is
going out of range; move closer to the base. SeePosition your
The sound is distorted.
Lower the desk phone speaking volume and/or desk phone
listening volume on the base. For most telephones, the correct
setting is position 3. SeeAdjust your headset volume
If your desk phone has a volume control, lower until the
distortion disappears.
If the distortion is still present, adjust the headset volume control
to lower the headset speaker volume. SeeAdjust your headset
Make sure there are 12 inches between your base and your
computer, and 6 inches between your base and your telephone.
I hear echo in the headset.
Lower the desk phone speaking volume and/or desk phone
listening volume on the base. For most telephones, the correct
setting is position 3. SeeAdjust your headset volume
If the audio level is too low in this position, increase the headset
volume. SeeAdjust your headset volume
If your speaking volume is too low for your listener in this
position, adjust the position of the headset to make sure the
microphone is as close as possible to your mouth.
Adjust the configuration switch on the base until a dial tone is
People I talk to can hear a buzz in
the background.
Move the base further away from your phone. SeePosition your
If the base power supply is plugged into a power strip, plug it
into the wall directly.
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Desk phone
Mobile
The handset lifter is installed, but
does not lift the handset.
Ensure the handset lifter power cord is firmly pushed into the
handset lifter jack on the base.
Pairing problems
Ensure the Bluetooth LED on the base flashes red and blue by
pressing the Bluetooth button for four seconds.
Ensure the Bluetooth mobile phone is in search mode.
When an active Bluetooth connection has been made, the base
Bluetooth LED will be solid blue.
Why doesn’t the base automatically
reconnect with my mobile phone?
Ensure Plantronics software has been installed.
Ensure that the auto connect to mobile phone feature is selected
in the Plantronics Control Panel.
Ensure that stop auto connect to mobile when headset is docked
is not selected in the Plantronics Control Panel.
Softphone
When I dial from my softphone
application, nothing happens.
Ensure your headset is charged.
Ensure your headset is subscribed to the base. See Subscribing a
headset.
Ensure that the Plantronics software is installed. To download,
visit plantronics.com/software.
Ensure that you are using a compatible softphone application.
For a list of compatible softphones, visit plantronics.com/
software.
If the Plantronics software is not installed and you do not have a
compatible softphone, you must first press the base computer
call button and then use the softphone interface to place/
answer/end calls.
Ensure that the headset is the default sound device. The
Plantronics control panel will launch the sound devices control
panel by going to Plantronics Control Panel > Preferences >
General – Launch Audio Devices Control Panel.
Restart your computer.
Speaking and/or listening volume is
too low or too high.
Adjust headset listening volume with volume button.
Adjust listening/speaking volumes in the computer’s sound
control panel/system preferences.
Adjust listening/speaking volumes in the softphone application.
The sound is distorted or I hear an
echo in the headset.
Reduce speaking and/or listening volume on the computer using
your softphone application.
Point microphone towards your chin.
If the distortion is still present, lower the volume on the headset.
I can no longer hear any audio
through my PC Speakers.
For Windows XP systems
• Refer to the “Audio” tab of the “Sounds and Audio Devices” option
in your PC Control Panel.
• Under “Sound Playback”, change the default setting from Savi
Office to your PC speakers. Click “OK” to confirm your change.
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For Windows Vista and Windows 7 systems
• Refer to the “Sound” option in your PC Control Panel.
• Under the “Playback” tab, change the default setting from
“Speakers Savi Office” to your PC speakers. Click “OK” to confirm
your change.
For Mac OS X
• Choose Apple menu > System Preferences and click Sound.
• Click Output, and then select “Internal Speakers” or your speaker
choice.
No audio connection to PC.
Unplug USB and power cables from base. Reconnect power cable
first. Wait for power LED to illuminate, then re-connect USB
cable. Quit and then re-start your PC audio or softphone
application.
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Avoid touching the contacts at the rear of the unit unnecessarily. If operation is interrupted by a static event, power-cycle the product to restore normal
functions.
NEED MORE HELP?
1-800-544-4660
Plantronics, Inc.
Plantronics BV
345 Encinal Street
South Point Building C
Santa Cruz, CA 95060 Scorpius 140
United States
2132 LR Hoofddorp
©
2013 Plantronics, Inc. All rights reserved. Plantronics, the logo design, HL10, Savi and Sound Innovation are trademarks or registered trademarks of
Plantronics, Inc. Windows is a registered trademark of Microsoft Corporation. Nortel is a trademark of Nortel Networks. Skype is a registered
trademark of Skype Limited. All other trademarks are property of their respective owners.
Patents: U.S. 7,633,963; D599,331; D582,901; D603,372; D589,031; China ZL200830005437.x; CN301013095D; EM 000873823-0004;
001151336-0002; 000873823-0002; Taiwan D127496; D127399
89945-07 (02.13)
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