Pitney Bowes Scale N500 User Manual

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Contents  
CHAPTER  
PAGE  
1
INTRODUCTION  
About Your Integra5 Scale ............................................................................2  
Sleep Mode ...........................................................................................................................2  
Safety Precautions .............................................................................................2  
Scale & Keypad Identification ......................................................................... 3  
Connecting Wires, Cables, & Meter ..................................................................4  
Specifications..................................................................................................... 5  
Getting Help ........................................................................................................5  
2 USING YOUR INTEGRA5 SCALE  
Navigating the Menus................................................................................................... 8  
Entering Alphabetic Information ................................................................................ 8  
Tailoring Setup Options ................................................................................................9  
Changing User Options .................................................................................................... 9  
Entering the Supervisor Password .............................................................................. 10  
Calculating Postage....................................................................................................... 11  
Examples:  
First Class ........................................................................................................................... 11  
Adding Unlisted Service Fees ............................................................................... 12  
Cancelling an Unlisted Service Fee ...................................................................... 12  
Applying Postage to a Specific Acount ............................................................. 13  
International ...................................................................................................................... 13  
Standard Class................................................................................................................. 13  
Entering ZIP/Zone Codes ........................................................................................ 14  
UPS ....................................................................................................................................... 14  
Using Special Features ................................................................................................ 15  
Converting to Metric Weight ......................................................................................... 15  
Generating Multiple Tapes............................................................................................. 15  
Recalling a Fee ...................................................................................................................16  
Entering Weight Manually ..............................................................................................16  
Using the Scale to Count Like Parts ...........................................................................17  
Accessing Meter Functions........................................................................................ 19  
Funds.................................................................................................................................... 19  
Account Status ............................................................................................................... 19  
Inscriptions ........................................................................................................................ 19  
Refill ...................................................................................................................................... 19  
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Contents  
3 TROUBLESHOOTING  
Clearing Error Messages............................................................................................ 22  
Diagnosing Problems................................................................................................... 22  
4 MAINTAINING YOUR INTEGRA5 SCALE  
Cleaning ......................................................................................................................... 26  
Changing the Rate Card ............................................................................................. 26  
INDEX .......................................................................................................................27  
ii  
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Integra™ 5 User Guide  
CHAPTER 1  
INTRODUCTION  
About Your Integra5 Scale ............................................ 2  
Sleep Mode ......................................................................................2  
Safety Precautions ............................................................. 2  
Scale & Keypad Identification .......................................... 3  
Connecting Wires, Cables, and Meter .............................. 4  
Specifications...................................................................... 5  
Getting Help......................................................................... 5  
1
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CHAPTER 1: INTRODUCTION  
The Integra5 is a five-pound capacity scale with keypad and display.  
It determines the weight of a mailpiece placed on the platter and  
calculates rates and fees based on selections you make from the keypad.  
The scale can also interface with and display a variety of information  
about your Pitney Bowes electronic postage meter.  
ABOUT YOUR  
INTEGRA™  
5
SCALE  
The scale enters sleep mode if it remains inactive at zero weight for  
more than five minutes. In this state, the display clears and all  
information retained from the previous transaction clears.  
Sleep Mode  
Follow the normal safety precautions for all office equipment when  
using this scale.  
SAFETY  
PRECAUTIONS  
Use only the AC adaptor/power supply included with this scale.  
To protect against electric shock, plug the AC adaptor into a  
properly grounded wall outlet only.  
The wall outlet should be near the scale and easily accessible.  
Avoid using wall outlets controlled by wall switches or shared  
with other equipment.  
Do not route the AC adaptor cable over sharp edges or trap it  
between furniture.  
Do not remove covers; if the scale has been dropped or has  
otherwise had the enclosure stressed in any way, call Pitney Bowes  
at 1-800-537-2488.  
Do not place lighted candles, cigarettes, cigars, etc., on the scale.  
Use the equipment only for its intended purpose.  
2
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Integra™ 5 User Guide  
SCALE & KEYPAD  
IDENTIFICATION  
Platter  
(Weighing Platform)  
Level  
Indicator  
Rate Card  
(Under Platter)  
Display  
Scroll Keys  
Color Control Keys  
Alpha-  
numeric Keys  
Decimal  
Point  
Adjustable  
Feet (4)  
Zero  
Enter  
CE/C  
Carrier, Scale, & Meter  
Control Keys  
Menu Selection Keys  
3
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CHAPTER 1: INTRODUCTION  
1
CONNECTING  
WIRES, CABLES, &  
METER  
Connect power cord to scale.  
2
Connect meter cable to scale.  
3
Connect meter cable to meter.  
4
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Integra™ 5 User Guide  
Power supply:  
Input:  
Output:  
Compliance:  
120 VAC, 60 ±1Hz  
9 VDC/500 MA  
UL, CUL  
SPECIFICATIONS  
Physical dimensions:  
LxWxH:  
10.7 x 9.3 x 3 in.  
(271 x 237 x 75mm)  
5 lb. (2.2kg)  
Weight:  
Operating temp. range: +10C to +40°C  
Weighing specifications: Max. wgt. displayed: 5.0 lb.  
Increment:  
UL, CSA  
NIST  
0.1 oz.  
Compliance:  
Weights & Measures:  
Direct questions and requests for service to the  
Pitney Bowes Diagnostic Center at  
GETTING HELP  
Y PHONE  
1-800-537-2488.  
B
Please be near your scale when you call.  
Representatives are available Monday through  
Friday between 8:00 a.m. and 8:00 p.m. Eastern time.  
Visit our website for the latest updates and  
frequently asked questions about Integra.  
THE  
ON  
I
The Pitney Bowes Corporate page is at:  
NTERNET  
When connected:  
1. Click on Mailing System. s  
2. Click Product Supporitn the left-hand list.  
3. Click on the down triangle in the dialog box to reveal the  
dropdown menu.  
4. Click on Integra Scale.s  
5. Click Go.  
5
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CHAPTER 1: INTRODUCTION  
6
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Integra™ 5 User Guide  
CHAPTER 2  
USING YOUR SCALE  
Navigating the Menus ........................................................8  
Entering Alphabetic Information .....................................8  
Tailoring Setup Options ..................................................... 9  
Changing User Options ............................................................... 9  
Entering the Supervisor Password.........................................10  
Calculating Postage ............................................................11  
Examples:  
First Class...................................................................................... 11  
Adding Unlisted Service Fees .......................................... 12  
Cancelling an Unlisted Service Fee ................................. 12  
Applying Postage to a Specific Account ...................... 13  
International ................................................................................. 13  
Standard Class ........................................................................... 13  
Entering ZIP/Zone Codes................................................... 14  
UPS.................................................................................................. 14  
Using Special Features .....................................................15  
Converting to Metric Weight .................................................... 15  
Generating Multiple Tapes ....................................................... 15  
Recalling a Fee..............................................................................16  
Entering Weight Manually .........................................................16  
Using the Scale to Count Like Parts ..................................... 17  
Using the Weight Hold Feature ............................................... 17  
Accessing Meter Functions .............................................19  
Funds .............................................................................................. 19  
Account Status .......................................................................... 19  
Inscriptions ................................................................................... 19  
7
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CHAPTER 2: USING YOUR INTEGRA5 SCALE  
The scale's easy-to-follow menu system guides you through each  
NAVIGATING THE  
MENUS  
transaction and applies the information and features you select. Arrows  
appearing on the right-hand side of the screen indicate the presence of  
more choices. Press the up or down scroll keys at the right of the  
display to view next or previous choices.  
Note: Pressing the  
CE/C key once, while  
in a transaction,  
reverts to the  
previous screen. The  
second press of  
CE/C clears the  
transaction and  
returns you to the  
ready mode.  
When you select an item from the menu, the display registers your  
selection, displays the postage amount, and advances to the next menu  
screen if appropriate. Press the CE/C key once to return to the previous  
screen.  
When entering alphabetic information, such as names of countries or  
passwords, you must use a combination of alphanumeric keys, located  
on the righthand side of the scale, and the color-coded keys above  
them.  
ENTERING  
ALPHABETIC  
INFORMATION  
For example, when sending mail to Spain, at the Enter Country  
prompt:  
Note: England is  
listed under U as  
the United Kingdom.  
First, press and release the blue key  
Next, press and release the S key  
The scale displays the countries that begin with S.  
Remember to press the color key before each press of an alpha key.  
8
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Integra™ 5 User Guide  
After installing your scale and  
becoming familiar with the location of  
the keys, press the Setup key and  
review the list of user default setup  
options (shown at right).  
TAILORING SETUP  
OPTIONS  
User Setup  
-Exit  
-ON Autoclear Class  
-ON ClrZoneNewClass  
-OFF Auto Weigh Hold  
-Supervisor Setup  
-Service Setup  
Service Setup is accessible only by Pitney  
Bowes Customer Service Representatives.  
User Options are set to either on or off. They concern information you  
can retain from mailpiece to mailpiece. The options are defined below.  
Option  
Function  
Autoclear Class  
When on, class information clears when you  
remove a mailpiece from the scale.  
Autoclear Zone  
(Displays only when  
When on, zone information clears when you  
remove a mailpiece from the scale.  
Autoclear Class is off.)  
Clear Zone New Class  
When on, the zone clears when you select a  
new class.  
Auto Weight Hold  
When on, retains the weight of an item for a  
brief time after the item is removed from  
the scale.  
1. Press the Setup key.  
Changing User  
Options  
2. Press the menu selection key next to the option you want to  
change. The screen indicates your change.  
3. Select Exit to escape this menu.  
4. Select Save or Cancel to save or cancel your changes.  
After exiting setup mode, the scale reinitializes and returns to ready  
mode.  
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CHAPTER 2: USING YOUR INTEGRA5 SCALE  
Certain options are password-protected for supervisory control. They  
are: Configure Scale and BMC Intra ZIP. You can access these options  
by pressing the Setup key and selecting Supervisor Setup.  
Entering the Supervisor  
Password  
After selecting Supervisor Setup, at the Enter Password prompt:  
1. Enter the supervisor password, M G R, on the color-coded and  
alphanumeric keys from left to right as shown.  
Green  
Green  
Red  
2. Press Enter. Menu options Exit, Configure Scale, and BMC Intra  
ZIP display. See the chart below for definitions of Configure Scale  
and BMC Intra ZIP. Pressing Exit returns you to the User Setup  
screen.  
Supervisor Setup Option  
Configure Scale  
Install Scale  
Description  
Used to enter a ZIP Code during the  
installation process to establish the scale's  
geographic location.  
Other Language  
Inscriptions  
When on, prompts display in Spanish.  
When on, allows you to include an inscription  
in the meter imprint.  
Note: Pressing Exit  
while in a supervisor  
option returns you  
to the previous  
screen.  
Accounting  
When on, communicates with connected mail  
data system about account data. When off,  
communicates with connected meter about  
account data.  
Vibration Filter  
Turn on this option only in areas of excessive  
vibration to aid the display of stable weight.  
BMC Intra ZIP  
Create Intra ZIP  
Used to enter ranges of ZIP Code locations  
within a bulk mailing center.  
3. Select the desired options and respond to the prompts.  
4. When finished, select Exit twice to exit the supervisor and user  
setup menus.  
5. Select Save or Cancel to save or cancel your changes and return to  
the ready screen.  
10  
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Integra™ 5 User Guide  
The following assumes you have completed the installation instructions  
included with your scale. If not, please do so now.  
CALCULATING  
POSTAGE  
When the scale is ready to  
weigh a mailpiece, the display  
is in ready mode as shown here.  
0lb 0.0oz  
Select Rate  
Note: If your scale  
is connected to a  
meter, the active  
meter account also  
appears at the  
Refer to the examples below for  
processing different classes of  
mail.  
bottom of the  
screen. See pg. 13,  
Applying Postage to  
a Specific Account.  
1. Place an item on the scale. The weight displays.  
2. Press the USPS key and  
Xlb 1.0oz  
the menu at right appears.  
(The arrow indicates  
more options. Press the ∇  
key to display additional  
menu options.)  
Select Class  
-1st Cl/Priority  
-Priority  
-Standard  
-International  
-Express  
Examples:  
First Class  
Note: When you  
select a listed fee,  
the dash along-  
side it changes to  
a check mark and  
your selection  
appears above the  
remaining  
unselected fees.  
Cancel a checked  
fee by pressing the  
fee key a second  
time.  
3. Select 1st Cl/rPiority.  
The postage amount  
displays and the fees  
menu appears.  
-Postcard  
4. Either select a fee or ignore these choices. If you select a fee, its  
cost is added to the postage amount and the new total displays. (If  
your scale is connected to a meter that supports electronic delivery  
confirmation, you have the option of selecting this service from  
the scale for certain classes of mail. When you press the Tape or  
Meter Set keys on the scale, the meter prompts for any additional  
delivery confirmation information required to complete the  
delivery confirmation transaction. Enter this information at the  
meter.)  
5. Press the Meter Set key to transfer postage to the meter,  
OR  
press the Tape key to generate a meter tape.  
Tip: Use the 1st Class Single Piece key  
mailing process for single pieces.  
to shorten the  
11  
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CHAPTER 2: USING YOUR INTEGRA5 SCALE  
You may manually enter a monetary amount (called the "Dollar Add"  
amount) up to six digits for fees not listed on the scale. The amount  
you enter is added to the total.  
Adding Unlisted  
Service Fees  
For example, to add an unlisted fee:  
With an item on the scale,  
1. Calculate postage as explained in the previous section.  
2. Manually enter the service fee using the numeric keys. Always enter  
the decimal point for amounts greater than $0.99.  
For example, if you enter 3 (with no decimal point), the scale  
interprets the amount as $0.03.  
0lb 0.9oz  
1st Cl/Priority  
$ 0.32  
Note: The scale  
does not retain  
Dollar Add values  
for the next item.  
Press and release  
then press and  
release  
Dollar Add:  
$3.  
for $3.00. The amount displays at the bottom right of the screen.  
3. Press Enter. The scale shows the total postage amount and displays  
the "Dollar Add" amount in the fee list.  
4. Press the Meter Set key to transfer postage to the meter,  
OR  
press the Tape key to generate a meter tape.  
Cancelling an  
To cancel the Dollar Add amount:  
Unlisted Service Fee  
Press the softkey next to the Dollar Add selection. The fee is deducted  
from the postage value.  
12  
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Integra™ 5 User Guide  
The Accounting feature allows you to assign postage to the accounts set  
up in your meter. When you designate an account, the postage and  
piece information are updated and are reflected in Account Status  
accessed with the Meter Functions key.  
Applying Postage  
to a Specific  
Account  
At any point in calculating postage and with the meter on:  
1. Press the Account key. A list of account numbers appear.  
2. Select an account. The account number you select appears at the  
bottom of the display.  
2. Complete your transaction.  
3. Press Meter Set or Tape to transfer postage to the meter.  
4. Feed the mailpiece through the meter.  
To send an international letter by air:  
With the scale in ready mode and weight on the scale,,  
1. Press the USPS key and select Internation.al  
2. Select Air.  
International  
3. Select letters. Enter Country: appears.  
4. See Entering Alphabetic Information, page 8, to enter the name of  
the country. A list of countries starting with the letter you entered  
appears. (Enter the second letter of the country in the same way to  
reduce the number of choices that appear. )  
With the scale in ready mode and weight on the scale,  
Standard Class  
1. Press the Standard key.  
2. Select a menu choice. Depending on your selection, fee options or  
other menus appear.  
3. Respond appropriately to the prompts.  
When you finish making menu choices, note the total postage amount.  
You may either transfer the amount to a meter or end the transaction  
by removing the mailpiece.  
13  
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CHAPTER 2: USING YOUR INTEGRA5 SCALE  
For parcel post mail, the Select ZIP/Select Zone prompt displays.  
Choose one option.  
Entering ZIP/  
Zone Codes  
For ZIP: Enter the first three digits of the destination ZIP Code;  
press Enter.  
Note: To change an  
incorrectly entered  
ZIP Code or zone,  
press CE/C once to  
clear the number  
field. Then enter  
the new number  
and proceed as  
usual.  
For Zone: If you know the destination zone, enter the zone number  
and press Enter.  
The ZIP Code or zone number, postage amount, and options for more  
services display.  
UPS  
With the scale in ready mode,  
1. Press the UPS key. A list of selections displays.  
2. Make your selection. The screen prompts you to Select ZIP/Select  
Zone.  
3. Select one and make other selections as needed. When you have  
finished making selections, the postage field shows the total  
shipping charge.  
14  
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Integra™ 5 User Guide  
The scale has a number of special  
features that help you process mail  
quickly and efficiently. These  
features are explained below and  
accessed by pressing the Scale  
Functions key and selecting from the  
menu list.  
USING SPECIAL  
FEATURES  
0lb 0.0oz  
Scale Functions  
-Metric Weight  
-Fee Recall  
-Weight Hold  
-Manual Weight Entry  
-Parts Count  
With an item on the scale:  
1. Select a class.  
Converting to  
Metric Weight  
2. Add fees.  
3. Press the Scale Functions key.  
4. Select Metric Weight. The scale converts and displays the weight  
of the item to metric (kg). The message “For Export Forms” also  
displays.  
5. Press CE/C once to return to scale functions.  
6. Press CE/C again to return to the class display.  
Generating Multiple  
Tapes  
(Not in menu list)  
With weight on the scale:  
1. Select a class and apply fees if desired.  
2. Type the number of tapes you want to print. Do not press enter. If  
you do, the scale interprets the number you typed as additional  
postage.  
3. Press the Tape key. The meter sets and the mailing machine begins  
printing tapes.  
15  
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CHAPTER 2: USING YOUR INTEGRA5 SCALE  
The Fee Recall option allows you to review the fees included in the  
Recalling a Fee  
total postage amount. It also displays the item value for verification.  
For example, to recall insurance value or Dollar Add amount:  
With the total postage amount displayed:  
1. Press the Scale Functions key.  
2. Select Fee Recall. The value of the item and the fees that were  
applied to the postage amount display.  
3. Select Exit to return to the transaction menu.  
Entering Weight  
Manually  
This function allows you to enter the known weight of an item without  
putting the item on the scale. You can then generate a tape on the  
meter and apply it to the mailpiece.  
1. Press Scale Functions key.  
2. Select Manual Weight Entry.  
3. When prompted, enter the weight. The numbers display from  
right to left as on a calculator. For example:  
For 4 lbs. 2 oz. enter 4 0 2 0; press Enter.  
For 3 lbs. 2.5 oz., enter 3 0 2 5; press Enter.  
The scale returns to the ready mode.  
4. Select a class. The postage amount displays.  
5. Add fees as necessary.  
6. Transfer postage to the meter.  
7. Generate a tape or print a tape strip.  
8. Press the Zero key to exit manual weight mode.  
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Integra™ 5 User Guide  
With the Parts Count function, you can obtain a count of like items  
based on the weight of a known quantity of those items. Depending on  
the shape and quantity of the parts you are weighing, you may need to  
place them in a container. You can deduct the weight of the container,  
and count and weigh the parts at the same time. If you are not using a  
container, start with Step 2 below.  
Using the Scale to  
Count Like Parts  
1. Place an empty container on the scale. (The container must weigh  
no more than 2 lbs.)  
Note: All like Items  
must be the same  
individual weight.  
2. Press the Scale Functions key and select Parts Count from the  
menu. The scale re-zeros and prompts you to place a counted  
sample on the scale.  
3. Place a known  
quantity of like parts  
on the scale (or in  
the container). Add  
parts until the scale  
prompts you to  
enter the number of  
parts in the sample.  
4. Enter the quantity  
via the numeric  
keypad; press Enter.  
The display shows the total number of parts, their combined  
weight, and their average individual weight. If you add or remove  
items, parts and weight fields adjust accordingly.  
To exit Parts Count, remove parts from scale and press CE/C. If you  
used a container, remove it from the scale and press the Zero key.  
The weight hold feature is useful when weighing large envelopes that  
block the display. This feature retains the weight reading for a brief  
time after you remove an item from the scale. It allows you to continue  
selecting class and fees even though the item is no longer on the scale.  
Pressing any key (for example, to select a class or fee) other than zero  
extends the weight hold time for that transaction.  
Using the Weight  
Hold Feature  
You may activate weight hold mode in two ways: manually with the  
Scale Functions key or automatically through setup.  
17  
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CHAPTER 2: USING YOUR INTEGRA5 SCALE  
To use the weight hold feature for one transaction:  
Using the Weight  
Hold Feature (cont.)  
1. With no weight on the scale, press the Scale Functions key.  
2. Select Weight Hold from the list of features.  
W
H
Result:  
displays to the right of the weight field.  
3. Place a mailpiece on the scale and wait two seconds to make sure  
the weight registers before removing it.  
Result: The weight reading is retained for a brief period.  
4. Select the class and any desired fees. (Any key press other than zero  
extends the weight hold time for that transaction.)  
5. When finished with your selections, transfer postage to the meter in  
the usual way.  
To exit manual weight hold, wait a few seconds until the hold feature  
times out or press Zero or, to cancel the entire transaction, press CE/C.  
To enable automatic weight hold feature for every transaction:  
1. Press the Setup key.  
2. Select Auto Weigh Hold to turn the feature on.  
3. Select Exit.  
4. Select Save changes (or to exit without saving, select Cancel all  
changes).  
Result: The scale reinitializes and returns to ready mode. No  
indication of the weight hold feature displays. Thereafter, whenever  
you place an item on the scale, its weight will be retained briefly  
when you remove it from the platter.  
To disable weight hold, repeat the above steps, noting that selecting  
Auto Weigh Hold in Step 2 results in Off displaying next to the feature.  
18  
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Integra™ 5 User Guide  
The Integra 5 scale interfaces with postage meter models 6500, 6900,  
6909, A900, B700, and B900. Depending on the functions available  
with your meter, you can initiate and display the following meter  
functions via the scale by pressing the Meter Functions key.  
ACCESSING  
METER  
FUNCTIONS  
Note: Your meter  
must be on to  
access these  
functions.  
Select Funds to read the amount of funds available/used and the total  
number of mailpieces processed. Press CE/C to return to the Meter  
Functions screen.  
Funds  
Account Status allows you to view the status of the account to which  
the meter is set. It displays the account number, the amount of money  
in the account, and the number of pieces processed against that  
account.  
Account Status  
Choose Select Account to pick from a list of other available account  
numbers.  
Choose Clear Account to clear value and pieces information at the end  
of a reporting period.  
Press CE/C twice to return to the ready screen.  
Inscriptions  
(Must be turned on in Supervisor Setup.) Select Inscriptions to display  
a list of inscriptions installed in your meter. The one you choose  
appears on the mailpiece. Select None to clear an inscription.  
Note: Your meter's  
operating guide  
provides more  
details on these  
options.  
19  
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CHAPTER 2: USING YOUR SCALE  
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Integra™ 5 User Guide  
CHAPTER 3  
TROUBLESHOOTING  
Clearing Error Messages .................................................22  
Diagnosing Problems ........................................................ 22  
21  
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CHAPTER 3: TROUBLESHOOTING  
Occasionally, error messages display on the screen. Sometimes they  
identify an incorrect entry and indicate corrective action. To clear most  
errors:  
CLEARING ERROR  
MESSAGES  
1. Press CE/C to return to previous menu.  
2. Press CE/C a second time to return to the beginning of the  
transaction.  
If the error does not clear, call the Pitney Bowes Diagnostic Center  
at 1-800-537-2488.  
You may be able to diagnose and correct problems yourself by referring  
to the symptoms vs. recommendations chart on the next page. If  
performing the suggested action is not successful, call the Pitney Bowes  
Diagnostic Center.  
DIAGNOSING  
PROBLEMS  
22  
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Integra™ 5 User Guide  
Probable  
Cause  
Symptom  
Recommendation  
Blank screen.  
A. Sleep mode.  
Touch the weight platform.  
B. Scale power supply  
unplugged.  
Check power supply is firmly connected  
at each end. Remove plug from wall  
outlet, wait 10 seconds; reconnect.  
C. Rate card not firmly  
in slot.  
Disconnect power, remove card, rub a  
pencil eraser over the gold contacts to  
clean them, insert card as directed on  
pg. 26, reconnect power.  
Scale does not  
return to zero.  
Interference with  
scale platter.  
Press Zero key.  
Scale displays  
zero wgt only.  
Out of calibration or  
mechanical inter-  
ference.  
Check for foreign matter under scale  
platform. Call the Diagnostic Center.  
Scale display does  
for not reach five  
pounds.  
Platform incorrectly  
seated or mechanical  
interference.  
Ensure platform correctly seated. Check  
foreign matter under platform.  
Inconsistent  
weights.  
A. Air currents moving  
across platform.  
Move scale to another location.  
Clear area around scale.  
B. Platform or item  
being weighed touching  
another object.  
C. Vibrations affecting  
scale.  
Turn on vibration filter.  
Refill meter.  
Decimal point on  
postage amount is  
blinking.  
Low funds in meter.  
23  
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CHAPTER 3: TROUBLESHOOTING  
24  
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