Digital Postage Meter
Operator Guide
US English Version
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Declaration of Conformity According to FCC Rules Part 2 ,
Paragraph 2.1077
This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions: (1) this device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that
may cause undesired operation. Responsible party: Pitney Bowes, 1 Elmcroft
Rd., Stamford, CT 06926-0700.
Note: This equipment has been tested and found to comply with the limits for
a Class B digital device, pursuant to part 15 of the FCC rules. These limits are
designed to provide reasonable protection against interference in a residential
installation. This equipment generates, uses, and can radiate radio frequency en-
ergy and, if not installed and used in accordance with the instruction manual, may
cause interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does cause
interference to radio or television reception, which can be determined by turning
the equipment off and on, the user is encouraged to try to correct the interference
by one or more of the following measures:
•
•
•
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which
the receiver is connected.
•
Consult the dealer or an experienced radio/TV technician for help.
CAUTION: Changes or modifications to this equipment not
expressly approved by the party responsible for compliance
could void the user’s authority to operate the equipment.
Shielded I/O and USB cables must be used with this equipment to ensure
compliance with the limits. Use of unshielded cables is prohibited.
Servicing
This equipment is not intended to be serviceable. Please refer to the war-
ranty information if problems occur. Failed units will be returned to the Pitney
Bowes U.S. Service Center. For reference purposes, the Pitney Bowes
U.S. Service Center contact address is: Pitney Bowes Inc., 1 Elmcroft
Road, Stamford, CT, 06926-0700. All inquiries can be done by calling
1-800-468-8454 and following the telephone prompts. Customer Service
Representatives are available Monday through Friday, 8:00 AM - 8:00 PM ET.
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FCC Part 68 Compliance of the Modem
This equipment complies with Part 68 of the FCC rules and the require-
ments adopted by the ACTA. On the bottom of this equipment is a label
that contains, among other information, a product identifier in the format
US:AAAEQ##TXXXX. If requested, this number must be provided to the
telephone company.
This equipment is designed to be connected to a Facility Interface Code
02LS2 network with RJ11C network interface.
A plug and jack used to connect this equipment to the premises wiring and
telephone network must comply with the applicable FCC Part 68 rules and
requirements adopted by the ACTA. A compliant telephone cord and modular
plug is provided with this product. It is designed to be connected to a compatible
modular jack that is also compliant. See installation instructions for details.
The ringer equivalence number (REN) is used to determine the number
of devices that may be connected to a telephone line. Excessive RENs
on a telephone line may result in the devices not ringing in response to an
incoming call. In most but not all areas, the sum of RENs should not exceed
five (5.0). To be certain of the number of devices that may be connected to a
line, as determined by the total RENs, contact the local telephone company.
The REN for this product is part of the product identifier that has the format
US:AAAEQ##TXXXX. The digits represented by ## are the REN without a
decimal point (for example, this model is 03 which is a REN of 0.3).
If this equipment causes harm to the telephone network, the telephone company
will notify you in advance that temporary discontinuance of service may be
required. But if advance notice isn’t practical, the telephone company will notify
you as soon as possible. Also, you will be advised of your right to file a complaint
with the FCC if you believe it is necessary.
The telephone company may make changes in its facilities, equipment,
operations, or procedures that could affect the operation of the equipment. If
this happens the telephone company will provide advance notice in order for
you to make necessary modifications to maintain uninterrupted service.
If trouble is experienced with this equipment, please contact Pitney Bowes,
1 Elmcroft Rd., Stamford, CT 06926-0700, for repair or warranty information
(also see Servicing section above). If the equipment is causing harm to the
telephone network, the telephone company may request that you disconnect
the equipment until the problem is resolved. This equipment is not intended
to be repaired by the customer (user).
Connection to party-line service is subject to state tariffs. Contact the
state public utility commission, public service commission, or corporation
commission for information.
If the installation site has specially wired alarm equipment connected to
the telephone line, ensure the installation of this mailing machine does not
disable the alarm equipment. If you have questions about what will disable
alarm equipment, consult your telephone company or a qualified installer.
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Industry Canada
This product meets the applicable Industry Canada technical specifications.
The Ringer Equivalence Number (REN) is an indication of the maximum
number of devices allowed to be connected to a telephone interface. The
Ringer Equivalence Number (REN) of this terminal equipment is 1.0 (with the
exception of the K7M0, which is 0.3). The termination on an interface may
consist of any combination of devices subject only to the requirement that
the sum of the RENs of all devices does not exceed five.
The abbreviation, IC, before the registration number signifies that registration
was performed based on a Declaration of Conformity indicating that Industry
Canada technical specifications were met. It does not imply that Industry
Canada approved the equipment.
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Pitney Bowes Contact List
Machine Identification
Product Name: mailstation 2™ digital postage meter
Model Number: K700 (Product Code K7M0)
Resources
To obtain product help through tutorials, troubleshooting pages,
downloads, chat, and forums, go to:
http://www.support.pb.com/K7M0
To order Pitney Bowes supplies and accessories, go to:
http://www.pb.com and click on Supplies.
or call 1-800-243-7824 and follow the telephone prompts.
For technical assistance, or for other inquiries, call 1-800-522-0020
and follow the telephone prompts.
NOTE: Customer Service Representatives are available Monday
through Friday, 8:00 AM - 8:00 PM ET.
To view a list of your equipment, pay invoices online, or you have
questions about your Postage-by-Phone account go to:
http://www.pb.com and click on My Account
To contact the United Stated Postal Service® (USPS), visit:
http://www.usps.com
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Table of Contents
1 • Introduction
What's In this Guide ..........................................................1-1
About the Pitney Bowes Small Office Series™..................1-2
About Your Machine ..........................................................1-2
Sections of the Meter Stamp .............................................1-3
™
What is Intellink ? ............................................................1-3
Postal Requirements .........................................................1-4
™
About PC Meter Connect ........................................ 1-5
Other Sources of Information ............................................1-5
Specifications ....................................................................1-6
Equipment.................................................................. 1-6
Material ..................................................................... 1-7
Important Safety Notes......................................................1-8
Important Telephone Safety Instructions .........................1-10
2 • Getting to Know Your System
Parts of the Machine..........................................................2-1
Control Panel.....................................................................2-2
Connections on Back of Machine......................................2-3
3 • Running Mail
Home Screen.....................................................................3-1
Checking the Funds (Postage) in Your Machine..................3-1
™
At a PC Using PC Meter Connect Desktop App. . 3-1
At Mailing Machine..................................................... 3-1
Determining the Amount of Postage to Use ......................3-2
Optional Add-On USPS® Services ............................ 3-2
Applying Postage...............................................................3-3
Keying In the Postage Directly................................... 3-3
Using the Optional Scale with Opt. Internal Rating.... 3-4
Entering Weight Manually with Opt. Internal Rating... 3-5
Weight Hold Mode...................................................... 3-6
Checking and Clearing the Batch Count ...........................3-6
Viewing (Checking) the Batch Count ......................... 3-6
Printing the Batch Count............................................ 3-7
Clearing the Batch Count........................................... 3-8
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Table of Contents
4 • Printing Options
Printing Options.................................................................4-1
Sections of the Meter Stamp .............................................4-1
Printing a $0.00 Meter Stamp............................................4-2
Auto-Advance of Printed Date for the Meter Stamp ..........4-2
Manually Changing Printed Date for the Meter Stamp......4-2
™
At a PC Using PC Meter Connect Desktop App. . 4-3
At Mailing Machine..................................................... 4-4
Turning On or Off Date Printing for the Meter Stamp ........4-4
Adding/Removing an Envelope Ad to the Meter Stamp ....4-5
™
At a PC Using PC Meter Connect Desktop App. . 4-5
At Mailing Machine..................................................... 4-6
Adding/Removing Postal Inscription to the Meter Stamp ..4-7
™
At a PC Using PC Meter Connect Desktop App. . 4-7
At Mailing Machine..................................................... 4-8
Printing the Date and Time Only (no meter stamp) ...........4-8
Printing Envelope Ad Only (no meter stamp) ....................4-9
5 • Adding Postage/Connecting to Data Center
Postage and Your Machine................................................5-1
Establishing Communications Between Your Machine and
the Data Center .................................................................5-1
Downloads from the Data Center to Your Machine ................5-2
™
Using PC Meter Connect Desktop Application to
Establish Communications (Preferred Method) ...........5-5
Using an Analog Phone Line to Establish Communications
(Alternate Method)..........................................................5-6
Checking the Funds (Postage) in Your Machine ...............5-7
™
At a PC Using PC Meter Connect Desktop App. . 5-7
Using an Analog Phone Line (at Back of Meter)........ 5-7
Printing a Funds (Postage) Report....................................5-7
Checking Your Account Balance in the Postage By Phone®
System..............................................................................5-8
™
At a PC Using PC Meter Connect Desktop App. . 5-8
Using an Analog Phone Line (at Back of Meter)........ 5-8
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Table of Contents
Adding Postage to Your Machine ......................................5-9
™
At a PC Using PC Meter Connect Desktop App. . 5-9
Using an Analog Phone Line (at Back of Meter)...... 5-10
Performing USPS Meter Inspections...............................5-11
™
At a PC Using PC Meter Connect Desktop App. 5-11
Using an Analog Phone Line (at Back of Meter).......5-11
Downloading Files or Updating System...........................5-11
™
At a PC Using PC Meter Connect Desktop App. 5-11
Using an Analog Phone Line (at Back of Meter).......5-11
6 • System Settings
System Settings.................................................................6-1
Setting Contrast of LCD Display........................................6-1
Setting System Time..........................................................6-2
™
At a PC Using PC Meter Connect Desktop App. . 6-2
At Mailing Machine..................................................... 6-2
Preset Feature...................................................................6-3
What is a Preset?....................................................... 6-3
Why Should I Use a Preset?...................................... 6-3
Why Should I Always Include a USPS® “Class” in my
Preset?..............................................................................6-3
Turning the Preset Feature On or Off ....................... 6-4
™
At a PC Using PC Meter Connect Desktop App. 6-4
At Mailing Machine .............................................. 6-4
Viewing the Preset ..................................................... 6-5
™
At a PC Using PC Meter Connect Desktop App. 6-5
At Mailing Machine .............................................. 6-5
Storing New Values for (Changing) the Preset .......... 6-6
™
At a PC Using PC Meter Connect Desktop App. 6-6
At Mailing Machine .............................................. 6-7
Recalling the Preset................................................... 6-7
Setting/Disabling the Lock Code .......................................6-8
Setting Sleep Mode Activation Time..................................6-9
Activating Sleep Mode Manually .......................................6-9
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Table of Contents
Settings for the Optional Scale........................................6-10
Reset Scale to Zero ................................................. 6-10
™
At a PC Using PC Meter Connect Desktop App.6-10
At Mailing Machine ............................................ 6-10
View Metric Weight .................................................. 6-10
Activating/Disabling Weight Hold Mode ....................6-11
™
At a PC Using PC Meter Connect Desktop App.6-11
At Mailing Machine .............................................6-11
Setting the High Value Warning.......................................6-12
™
At a PC Using PC Meter Connect Desktop App.6-12
At Mailing Machine ............................................ 6-12
Setting the Low Funds Warning ......................................6-13
™
At a PC Using PC Meter Connect Desktop App.6-14
At Mailing Machine ............................................ 6-13
Entering Prefix for Dialing Out to Data Center (Analog)......... 6-14
Selecting Tone/Pulse to Dialing Out to Data Center (Analog)6-14
Using Intra-BMC ZIPs......................................................6-15
7 • Standard Accounting (Optional)
Overview of Accounting.....................................................7-1
Turning Accounting Feature ON or OFF............................7-2
Creating an Account ..........................................................7-3
Editing Account Name and Password ...............................7-3
Selecting an Account to Track Postage.............................7-3
Viewing Account Totals......................................................7-4
™
At a PC Using PC Meter Connect Desktop App .. 7-4
At Mailing Machine..................................................... 7-4
Printing an Accounting Report...........................................7-5
™
At a PC Using PC Meter Connect Desktop App .. 7-5
At Mailing Machine..................................................... 7-6
Clearing All or Some of the Accounts ................................7-7
Deleting an Account...........................................................7-8
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Table of Contents
8 • Reports
Reports Overview..............................................................8-1
Funds Report.....................................................................8-1
Refill Summary Report ......................................................8-2
™
At a PC Using PC Meter Connect Desktop App .. 8-2
At Mailing Machine..................................................... 8-3
Software (System) Version Report ....................................8-4
™
At a PC Using PC Meter Connect Desktop App .. 8-4
At Mailing Machine..................................................... 8-4
View Software (System) Versions (on machine display only) . 8-5
9 • Ink Installation and Maintenance
Getting Help.....................................................................10-1
Error Messages ...............................................................10-1
Nothing Displays..............................................................10-2
Printing is Incomplete, Streaked, or Poor Quality............10-2
Display is Difficult to Read...............................................10-3
Problems Connecting to the Data Centre via Analog ......10-3
Accidentally Printing the Wrong Postage ........................10-4
10 • Troubleshooting
Getting Help.....................................................................10-1
Error Messages ...............................................................10-1
Blank Display...................................................................10-3
Display is Difficult to Read...............................................10-3
Printing is Incomplete, Streaked, or Poor Quality............10-3
Problems the Data Center via the Analog Line................10-4
Accidentally Printing the Wrong Postage ........................10-5
11 • Supplies and Options
Supplies and Accessories................................................11-1
Options ............................................................................11-1
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Table of Contents
™
Appendix A - PC Meter Connect Desktop Application
Appendix B - Passwords and Meter Functions
Appendix C - How to Enter Text
Appendix D - Glossary
Index
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1 • Introduction
What's in this Guide
Chapter
Description
Chapter 1
Introduction
Describes the key features of your mailing system. It
also includes important safety notes.
Chapter 2
Explains the purpose and shows the location of each
Getting to Know control and machine feature. Please read this Chapter
Your System
carefully.
Chapter 3
Running Mail
Explains how to process mail. The operations covered
here are the ones you'll use most often.
Chapter 4
Explains your printing options for incoming and outgo-
Printing Options ing mail.
Chapter 5
Explains how to connect your system to the Pitney
Adding Postage Bowes Data Center so you can add postage and down-
/Connecting to
Data Center
load the latest postal rates and updates to your mailing
system
Chapter 6
Provides step-by-step instructions for customizing sys-
System Settings tem operation to suit your own needs
Chapter 7
Provides instructions for setting up the optional stan-
Standard
dard accounting feature.
Accounting Opt.
Chapter 8
Reports
Provides you with a description of reports you can print
on your system
Chapter 9
Explains how to check print quality and take care of the
Ink Maintenance ink system.
Chapter 10
Explains how to fix common problems and tells you
Troubleshooting what error messages mean.
Chapter 11
Supplies and
Options
Lists the supplies available for your mailing system. It
also describes options that add to the versatility of your
mailing system and enhances the productivity of your
mailroom.
Appendix A
PC Meter Con-
nect™ Desktop
Application
Discusses PC Meter Connect™ desktop application,
which allows high-speed Internet connection to the
Data Center as well as convenient access to machine
settings from your PC.
Appendix B
Setting up
Provides instructions for setting up passwords for sen-
sitive features of the machine.
Passwords
Appendix C
Provides instructions for entering text.
Entering Text
Appendix D
Explains terms unique to the world of mailing.
Glossary
1-1
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1 • Introduction
About the Pitney Bowes Small Office Series™
Pitney Bowes Small Office Series™ is a line of unique mailing solu-
tions for small businesses and those with home offices. The line has
products for all volumes and types of postage usage from less than
$30/month in postage to $300/month and more as well as products
developed specifically for people shipping mostly packages. Pitney
Bowes is dedicated to helping small businesses manage their mail-
ing needs while avoiding time-consuming trips to the Post Office.
About Your
Machine
Your machine digital postage system features include:
•
•
Space-saving, compact footprint
Easy-to-read display shows system status and prompts you
through setup operations
•
•
•
Automatic date advance
Keyboard-selectable envelope ads and postal inscriptions
Convenient postage-adding via Pitney Bowes
Postage By Phone® meter payment system (requires analog
phone line or a PC with Internet connection)
•
•
•
•
Ink jet printer provides clear, crisp imprints
Optional scale weighs mail pieces
Optional rating feature calculates correct postage
Date and time stamp for use on incoming mail or on sensitive
documents
•
•
•
Optional accounting feature tracks postage costs by department
Password protection limits access to authorized personnel
Full report printing capability provides hard-copy records of your
postage transactions
•
USB communication port which allows you to do postage refills/
system updates quickly and conveniently from your PC with In-
ternet connection.
1-2
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1 • Introduction
Sections of the Meter Stamp
These are the sections that make up the meter stamp printed on
your mail piece.
Postal
Inscription*
Postage
Applied
Meter Serial
Number
Date
ZIP Code
Origination
Datamatrix
Barcode
Envelope Ad
Required Printing
*required only for certain classes of mail
Optional Printing
What is IntelliLink™?
Your mailing system takes full advantage of IntelliLink™, your digital
gateway to an entire suite of services and information that can move
your mail more efficiently and enhance your business performance.
IntelliLink™ technology gives you the ability to:
Add postage funds conveniently
You can add funds to your machine electronically via Pitney Bowes
Postage By Phone® (requires analog phone line or a Windows PC
with Internet connection).
Download Postal Rate Updates
The latest postal rates can be downloaded precisely when you need
them.
Add Features On Demand
You can easily download envelope ads, postal inscriptions, and op-
tional features such as standard accounting (see Pitney Bowes Con-
tact List at start of guide)
Keep Your System Current
Electronic download capability means you'll always have the latest
version of your machine's operating system.
1-3
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1 • Introduction
Postal Requirements
The meter on your mailing machine is licensed by the United States
Postal Service (USPS®) and you must follow some basic requirements.
•
•
•
•
Mail must have the correct date and postage amount in the me-
ter stamp (indicia).
Metered mail must bear the ZIP Code location of the post office
where the postage meter (mailing machine) is registered.
If you move to another ZIP Code location, you must update the
ZIP Code by calling our Customer Care Center (see page v).
The USPS® requires a postal inspection of your machine every
120 days. This postal inspection requirement can be automati-
cally met by connecting to the Pitney Bowes Data Center to
check your Postage By Phone® meter payment account balance
or to add postage to your mailing system.
NOTE: If the interval between inspections is more than 90
i
days, your machine's display prompts "Inspection Due." If
the interval between inspections is more than 120 days, the
display prompts "Inspection Required." At this point, you
won't be able to use your mailing system until your system
is inspected. In either case, to satisfy the postal inspection
requirement, simply:
•
•
Follow the prompts on the "Inspection Due" screen or
Press Funds, scroll to and select "Check Amt available to
download". This connects you to the Pitney Bowes Data
Center and allows you to check (view) your Postage By
Phone Account. This does not decrease or change the funds
in your account, and can be used just to fulfill the USPS®
inspection requirement.
•
Tape sheets are used to apply postage on mail pieces that are
too thick or too large to run through your machine. These sheets
must conform to postal specifications. For best performance, we
recommend Pitney Bowes tape strips (see Chapter 11, Supplies
and Options and page v for ordering information).
1-4
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1 • Introduction
About PC Meter Connect™ Desktop Application
PC Meter Connect™ desktop application is PC-based software that
allows you to use your PC's high-speed Internet to connect your
mailing machine to the Data Center, as well as provide convenient
access to mailing machine settings from your PC.
You simply download the PC Meter Connect™ software from the
Pitney Bowes website (see page v), install it onto a PC with an inter-
net connection (broadband, DSL, network, etc.), and connect a USB
cable between your mailing system and the PC. In addition, PC Meter
Connect™ also walks you through the entire installation of your mail-
ing machine if you use this method when your machine is first set up.
Using PC Meter Connect™ directly from your PC, you can easily:
•
•
•
•
add postage and perform USPS inspections and rate updates
see status messages (such as "low funds") from the machine
see or print your postage refill history
set machine settings, such as date and time, printing options,
presets, etc.
•
run accounting reports
PC Meter Connect™ also includes links to:
•
•
•
•
demos to walk you through common procedures
a PDF version of this Operator Guide
the machine online support
the Pitney Bowes Online Store, which provides an easy and con-
venient way to order ink cartridges, E-Z Seal®, envelopes, and
other supplies for your machine.
See also Appendix A - PC Meter Connect™ Desktop Application or
refer to the PC Meter Connect™ software for more information.
NOTE : Topic headings in this manual that refer to a PC Meter Con-
nect™ desktop application procedure will be listed in green text.
i
Other Sources of Information
Other sources of information for your mailing machine include:
•
The machine Quick Reference Guide, located in the front pull-out tray.
It has condensed versions of many of the topics covered in this book.
•
•
The PC Meter Connect™ application (when installed on your PC)
The Pitney Bowes Contact List at the start of this guide, which
provides helpful websites and phone numbers
1-5
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1 • Introduction
Specifications
Equipment
Size
Base Model
8.4” (213 mm) H x 13.8” (351 mm) L x 10.4” (264
mm) D
Base Model With Scale
9.1” (231 mm) H x 13.8” (351 mm) L x 10.4” (264
mm) D
Weight
7.9 lbs. (3.6 kg.) without scale
8.7 lbs. (4.0 kg.) with scale
Power Requirements 100-120 VAC, 50/60Hz. 0.3A
Ports
1 USB; 1 RJ-11, 1 Serial
Operating
55°F (14°C) to 95°F (35°C)
Temperature
Sound Level
Machine noise is less than 70dba in accordance
with Regulation 3. GPSGV, 06.01.2004, EN ISO
7779, and ANSI 12.10.
LCD Display
Throughput
2 lines, 20 characters long
Up to 18 letters per minute
Actual throughput will vary, depending on the mate-
rial used, graphic printed, machine environment,
and the skill of the operator.
Print Resolution
Print Image Area
Ink Cartridge Life
300 x 600 dpi
1" (25.2 mm) x 5.5" (140 mm)
Your actual ink usage will vary, based on how fre-
quently you use the machine, the graphic printed
and environmental conditions. Yields up to 400-800
imprints (or 4-6 months).
Tape Sheets
Self-adhesive type, dual tape sheets for use on
mail pieces that are too thick or too large to run
through your machine.
Internal Envelope Ad Up to 15
Storage
Internal Postal
Inscription Storage
Up to 15
$99.999
Maximum Imprint
1-6
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1 • Introduction
Specifications (cont'd)
Material (see figure below)
Minimum Size
5" x 3.5" (127 mm x 89 mm
Minimum Thickness
Maximum Thickness
0.007" (0.18 mm)
5/16" (8.0 mm)
IMPORTANT: For best results, always make sure your material
conforms to these specifications.
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1 • Introduction
Important Safety Notes
Follow the normal safety precautions for all office equipment.
•
Please read all instructions before you attempt to operate the sys-
tem. Save these instructions for future use.
•
Use only Pitney Bowes-approved supplies, in particular aerosol
dusters. Improper storage and use of aerosol dusters or flam-
mable aerosol dusters can cause an explosive-like condition that
could result in personal injury and/or property damage. Never
use aerosol dusters labeled flammable and always read instruc-
tions and safety precautions on the duster label.
•
•
•
Use the power cord supplied with the machine and plug it into a
properly grounded wall outlet that's located near the machine and
easily accessible. Failure to properly ground the machine can re-
sult in severe personal injury and/or fire.
The power cord wall plug is the primary means of disconnecting
the machine from the AC supply. The unit is on whenever it is
plugged into a live receptacle, even though the operator display
may be blank.
Place the mailing machine base close to an easily accessible
wall outlet. DO NOT use a wall outlet controlled by a wall switch
or one that is shared with other equipment.
•
•
•
Do not use an adapter plug on the line cord or wall outlet.
Do not remove the ground pin from the line cord.
Make sure the area in front of the wall outlet into which the ma-
chine is plugged is free from obstruction.
•
•
DO NOT route the power cord over sharp edges or trap it be-
tween pieces of furniture. Make sure there is no strain on the
power cord.
To reduce the risk of fire or electrical shock, DO NOT attempt to
remove covers or disassemble the control panel or its base. The
cabinet encloses hazardous parts. If you should drop or otherwise
damage the unit, call Pitney Bowes.
•
Use only Pitney Bowes approved ink, tape strips, and cleaners.
To obtain Material Safety Data Sheets (MSDS) for OSHA re-
quirements, please go to www.pb.com/msds. When prompted, enter
the product name, manufacturer, the Pitney Bowes MSDS Number,
or reorder number of the item you are interested in.
•
Keep fingers, long hair, jewelry and loose clothing away from
moving parts at all times.
1-8
SV61983 Rev. G
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1 • Introduction
Important Safety Notes (cont'd)
•
Avoid touching moving parts or materials while the machine is in
use. Before clearing a stall (jam), be sure machine mechanisms
come to a complete stop.
•
•
To prevent overheating, do not cover the vent openings.
When removing stalled material, avoid using too much force to pro-
tect against minor personal injury and damage to the equipment.
•
•
Use the equipment only for its intended purpose.
Always follow the specific occupational safety and health
standards prescribed for your workplace.
CAUTION: In case of an ink spill, leaking ink or ex-
cessive ink accumulation, immediately disconnect
the power cord from the wall plug and contact Pitney
Bowes. See page v for contact information.
1-9
SV61983 Rev. G
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1 • Introduction
Important Telephone Safety Instructions
The machine may connect directly to an analog telephone line. For
your protection, basic safety precautions should always be followed
to reduce the risk of fire, electric shock, and injury to persons. These
safety precautions include:
WARNING: To reduce the risk of fire, use only the 26
AWG telecommunication line cord supplied with your
mailing machine.
•
•
•
Never install telephone wiring during a lightning storm.
Disconnect the system's telephone line during a lightning storm.
Avoid using a telephone or equipment that connects to a tele-
phone line during an electrical storm; there may be a remote risk
of electrical shock from lightning.
•
Do not use the telephone or equipment connected to the tele-
phone to report a gas leak if the telephone is in the vicinity of the
leak.
•
•
Never install telephone jacks in wet locations.
Do not use this product near water, for example, near a bath tub,
wash bowl, kitchen sink or laundry tub, in a wet basement or
near a swimming pool.
•
Never touch uninsulated telephone wires or terminals unless the
telephone line has been disconnected at the network interface.
1-10
SV61983 Rev. G
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2 • Getting to Know Your System
Parts of the Machine
3
2
1
4
5
Item Part
Description
Control Panel
Allows you to enter and set up information on
your mailing system.
1
2
3
LED
Lights amber when your machine is low on ink
(one blink indicates the machine is out of ink).
Scale (optional) Allows you to weigh a mail piece so you (or the
machine, if you purchased the optional internal
rating feature) can calculate the correct postage.
Top Cover
Mail Deck
Opens up to allow replacement of the ink car-
tridge. See Chapter 9 - Ink Maintenance for in-
structions.
4
5
Supports your envelope, post card or tape sheet
as you insert for printing.
2-1
SV61983 Rev. G
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2 • Getting to Know Your System
Control Panel
1
2
3
4
5
8
9
6
7
Item Part
Description
LCD
Display
Shows the current status of your machine and prompts
you through all setup operations in a two-line LCD.
1
Lock Key
Prevents unauthorized use of your machine if the
lock feature is set up and the machine is in "sleep
mode"; entering your four-digit password unlocks
(awakens) the machine
2
3
Class
Allows you to select class and calculate postage based
on the service selected if you have the optional internal
rating system feature. See Chapter 3 - Running Mail.
Funds
Menu
Allows you to check and add postage funds to your
machine See Chapter 5 - Adding Postage.
4
5
6
7
Allows you access to settings of the machine, such
as date, time, etc. See Chapter 6 - System Settings.
Clear/Back Allows you to clear or cancel an entry or return to the
previous screen/level of menu.
Alpha/
Numeric
Keypad
Allows you to type in numbers and letters for account
names, postage values, and other information. See
also Appendix A - Entering Text.
Review
Keys
Allows you to scroll through choices in the LCD dis-
play or review the current settings.
8
9
Enter/Yes
and No
Allows you to confirm an operation or answer “Yes” or
"No" to a prompt.
2-2
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2 • Getting to Know Your System
Connections on Back of Machine
2
3
1
4
6
5
Item Part
Description
Phone Jack
Allows you to connect to an analog phone line via
a standard RJ-11 phone plug (the same as a Fax
machine) and connect to the Pitney Bowes Data
Center to download postage and system updates
(see also Chapter 5, Adding Postage).
1
Serial Port
USB Port
Allows you to connect the optional scale to weigh
your mail piece.
2
3
Allows you to attach a USB cable connected to a
Windows PC that has Internet access (known as
PC Meter Connect™ desktop application). See
Chapter 5, Adding Postage and Appendix A - PC
Meter Connect™ Desktop Application for more
information.
Power
Receptacle
Connects to AC power cord (supplied)
4
5
6
Ink Tray
Holds excess ink that results from the printing
process. See also Chapter 9 - Ink Maintenance.
Ink Tray Lever
By sliding lever, it allows you to remove the ink
tray
2-3
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2 • Getting to Know Your System
This page was put in as a placeholder so you can print this entire guide in
a duplex (double-sided) mode while keeping the proper page positions.
2-4
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3 • Running Mail
Home Screen
When you power up your system, the Home screen appears on the
operating display. If your system has been set up to require a Lock
Code or password, you are prompted to enter it.
A typical Home screen is show below (with optional scale connected
and optional internal rating feature).
$0.46
1st Cl Ltr
0lb 0.0oz
MAY 26
NOTE : Topic headings in this manual that refer to a PC Meter Con-
nect™ desktop application procedure will be listed in green text.
i
Checking the Funds (Postage) in Your Machine
At a PC Using the PC Meter Connect™ Desktop Application
At the Add Postage tab (which is the default tab that displays when
you first launch the program), view "Current Meter Balance".
At Mailing Machine
1. Press Funds. The amount left in the machine displays.
2. Press Clear/Back to return to main screen.
3-1
SV61983 Rev. G
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3 • Running Mail
Determining the Amount of Postage to Use
The amount of postage on a mail piece is based on USPS regula-
tions and involves factors such as:
•
•
•
•
class of mail
weight
shape (for certain size letters and all packages)
how fast you want the mail piece delivered
If you have purchased the optional internal rating feature, the
machine can make the process much easier as it calculates the post-
age automatically for most mail pieces based on the choices you se-
lect (weight, class, etc). In addition, if you have purchased the optional
scale, the weight of the mail piece can be used by the machine's inter-
nal rating feature to further streamline the postage calculation process.
If you need to manually calculate the postage, please contact your
local Post Office or go to www.usps.com for the latest rates and fees.
Optional Add-On USPS Services
If you want to use any of the optional add-on USPS Services (such
as insurance, COD, Delivery Confirmation, Signature Confirmation,
Return Receipt, etc.), please contact your local Post Office to com-
plete the postage process. You will have to attach specific labels
and/or fill out forms and pay additional fees to include these services
on your mail piece.
3-2
SV61983 Rev. G
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3 • Running Mail
Applying Postage
There are several ways you can apply postage using your
mailing system. Each method is described in its own Chapter that
follows.
NOTE 1: For applying postage, the mailing system does not have
i
to be connected to the Pitney Bowes Data Center. However,
when you need to add funds to your machine, you must be con-
nected (see Chapter 5 - Adding Postage/Connecting to Data
Center for more information).
NOTE 2: The mailing system automatically advances the date at
12:00 AM.
i
Keying In the Postage Directly
Use this method when you already know the exact amount of postage.
1. From the main screen, enter the postage using the numeric keys
and press Enter/yes. NOTE: You do not need to enter the deci-
mal point.
2. Slide the envelope (or tape sheet if mail piece is too big for ma-
chine) into the mail deck. The machine prints the digital indicia
and indicates when to remove the mail piece when finished.
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3-3
SV61983 Rev. G
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3 • Running Mail
Applying Postage
Using the Optional Scale with Optional Internal Rating
Use this method when you are using the optional scale and optional
internal rating feature.
1. Place mail piece on scale. The weight of the mail piece appears
on the display.
NOTE 1: If there was no class specified on the display when
i
you placed the mail piece, you may need to scroll and se-
lect the desired class (if you are unsure if a particular class
is best for your mail piece, call your local post office or visit
www.usps.com). Otherwise, the machine selects a class
based on the weight of the mail piece.
NOTE 2: The machine allows you to enter either a ZIP code
i
or a Zone number for those USPS classes that require
a destination entry (e.g., Priority class over 1 lb.). When
prompted to enter a ZIP or Zone in these cases, you may
either key in the 5-digit ZIP code or one-digit Zone number
(0-8). In any case, the ZIP/Zone entered should represent
the ZIP/Zone of the mail piece destination, not the machine.
2. The display shows the final postage amount and class chosen.
3. Slide the envelope (or tape sheet if mail piece is too big for ma-
chine) into the mail deck. The machine prints the digital indicia
and indicates when to remove the mail piece.
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3-4
SV61983 Rev. G
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3 • Running Mail
Applying Postage
Entering Weight Manually with Optional Internal Rating
Use this method when:
•
you already know the weight of a mail piece and you are not us-
ing the optional scale.
•
you are using the optional scale and the weight of the mail piece
exceeds that weight limit of the scale (2 or 5 lbs., depending on
model).
1. Press Menu.
2. Use the Review keys to scroll to "Type in a Weight?” and press
Enter/yes.
3. Key in pounds and press Enter/yes.
4. Key in ounces and press Enter/yes.
NOTE 1: If there was no class specified on the display when
i
you placed the mail piece, you may need to scroll and se-
lect the desired class (if you are unsure if a particular class
is best for your mail piece, call your local post office or visit
www.usps.com). Otherwise, the machine selects a class
based on the weight of the mail piece.
NOTE 2: The machine allows you to enter either a ZIP Code
i
or a Zone number for those USPS classes that require
a destination entry (e.g., Priority class over 1 lb.). When
prompted to enter a ZIP or Zone in these cases, you may ei-
ther key in the 5-digit ZIP Code or one-digit Zone number (0-
8). In any case, the ZIP/Zone entered should represent the
ZIP/Zone of the mail piece destination, not the machine.
5. The display shows the final postage amount and class chosen.
6. Slide the envelope (or tape sheet
if mail piece is too big for machine)
into the mail deck. The machine
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prints the digital indicia and indi-
cates when to remove the mail
piece.
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3-5
SV61983 Rev. G
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3 • Running Mail
Applying Postage
Weight Hold Mode
The weight hold mode, when activated (see Chapter 6 - System
Settings), allows you to rate a piece of mail even if the weight is re-
moved from the scale. You would use this mode when the size of the
mail piece covers the display screen. The machine holds the weight
in memory until you select a class and finish the rating process.
When using this mode:
•
•
•
•
"WH" displays when the weight is in memory.
The weight remains for 10 seconds after the piece is removed.
To extend the time, press Enter/yes.
To clear the weight before the 10 seconds finish, press Clear/Back.
Checking and Clearing the Batch Count
Your system has the ability to keep track of batches of mail if desired.
You may use this feature to track the amount of mail going out per
day, per week, per month, etc. The system stores the postage value
and piece count information in a "batch register". You can view and
print the batch register values at any time. You can also clear/ reset
the batch register to zero when necessary.
Viewing (Checking) the Batch Count
1. Press Funds.
2. Use the Review keys to scroll until you see a screen similar to
below. The number of pieces are shown on the top line and the
accumulated postage is on the bottom line.
Batch
Pcs: x
$xx.xx
3. Press Clear/Back to return to the main screen.
3-6
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3 • Running Mail
Checking and Clearing the Batch Count
Printing the Batch Count
1. Press Menu.
2. Use the Review keys to scroll to "Select a report?" and press
Enter/yes.
3. Use the Review keys to scroll to "Print funds report?” and press
Enter/yes. When prompted, insert an envelope or tape strip into
the mail slot. The batch count and batch value are printed (see
sample below).
4. When prompted to stay in reports, press No to return to the main
screen.
Used: $ 0 3 1 . 6 0 0
Account No.: 9 9 9 9 9 9 9 9
M AY 2 6 0 9
Available: $ 0 6 8 . 4 0 0
Total Pieces: 2 9
Batch Count: 3
4 : 3 3 p
Batch Value: $ 0 0 2 . 7 2 0
Control Sum: $ 1 0 0 . 0 0
PBI Serial No.: 11 0 0 0 2 4
Used – the total of all postage ever used in the meter
Available – the amount of postage left in the meter
Total Pieces – the total number of mail pieces run through the
meter that had postage applied
Control Sum – the total of all postage refills for the meter and equals
the amount Used plus Available. This is a postal requirement that
verifies an accurate accounting of the postage in your meter.
Batch Count – the number of mail pieces that had postage ap-
plied since the last time the batch count was cleared
Batch Value – the amount of postage applied since the last time
the batch value was cleared
PBP Serial No. – serial number of this meter (normally meter
number)
3-7
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3 • Running Mail
Checking and Clearing the Batch Count
Clearing the Batch Count
IMPORTANT: Make sure you really want to clear the batch count;
once you do, you can't restore the data.
1. Press Funds.
2. Use the Review keys to scroll to "Reset batch postage and piec-
es?” and press Enter/yes.
3. Press Enter/yes to confirm that you want to clear these value.
The values return to zero.
4. Press Clear/Back to return to the main screen.
3-8
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4 • Printing Options
Printing Options
There are various printing options available when processing mail
through your machine. Refer to the table below.
Used for
Outgoing
Mail
Used for
Incoming
Mail
Printing Option
Print a normal meter stamp (postage indicia)
X
X
Turn off and on the printing of the date as part of
the meter stamp (for certain classes of mail only)
Add an envelope ad as part of the meter stamp
X
X
Add a postal inscription as part of the meter
stamp
Print the date and time only (no meter stamp)
Print the envelope ad only (no meter stamp)
X
X
NOTE : Topic headings in this manual that refer to a PC Meter Con-
nect™ desktop application procedure will be listed in green text.
i
Sections of the Meter Stamp
These are the sections that make up the meter stamp printed on
your mail piece.
Postal
Inscription
Postage
Applied
Meter Serial
Number
Date
ZIP Code of
machine
Datamatrix
Barcode
Envelope Ad
Optional Printing
Required Printing
4-1
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4 • Printing Options
Printing a $0.00 Meter Stamp
If you want to check the ink imprint (meter stamp) on your machine,
you can generate a $0.00 meter stamp for this purpose. At the Home
screen, simply press Zero, then press Enter/yes, and slide an enve-
lope (or tape strip) through the machine.
Auto-Advance of Printed Date for the Meter Stamp
The machine automatically advances the printed date on the me-
ter stamp (as well as its internally held date) when the system time
reaches 12:00 AM.
Manually Changing Printed Date for the Meter Stamp
You may want to advance the date printed on the meter stamp if it is
after normal business hours and you want to prepare outgoing mail
for a future business day's mailing.
IMPORTANT:
•
You can advance the date up to 30 days from the current date.
•
Changing the printed date does not change the machine's in-
ternally held date.
•
•
You can always return the printed date to the current date.
You cannot change the printed date to a date earlier than the
machine's internally held date (in an effort to "backdate" the mail).
•
Accounting data is posted on the actual date the mail piece is
run (per the internal clock/calendar in the mailing system), not
by the date printed on the meter stamp.
4-2
SV61983 Rev. G
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4 • Printing Options
Manually Changing Printed Date for the Meter Stamp
At a PC Using the PC Meter Connect™ Desktop Application
1. At the My Meter tab, select Meter Settings.
2. Select Date and Time.
3. In the Print Date field, access the dropdown calendar. Use the <
or > keys to select the month, then click on the day you want to
print on your meter stamp.
4. Click Apply. A confirmation screen displays the new date. Click OK.
5. To set the date on your mail back to the current date, repeat
steps 1-4 and select today's date.
4-3
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4 • Printing Options
Manually Changing Printed Date for the Meter Stamp
At Meter
1. Press Menu.
2. Use the Review keys to scroll to "Change date and time settings?"
and press Enter/yes.
3. Use the Review keys to scroll to "Change printed date?" and press
Enter/yes.
4. Use review keys to select a date. A message confirms your
choice and the main screen displays.
5. To set the date on your mail back to the current date, repeat
steps 1-4 and select today's date.
Turning On or Off Date Printing for the Meter Stamp
For most mailings, you normally print the date as part of the meter
stamp. However, for certain classes of mail, you may want to turn off
the date. Call your local post office or visit www.usps.com for further
information.
1. Press Menu.
2. Use the Review keys to scroll to "Change date and time set-
tings?” and press Enter/yes.
Turning OFF Date Printing - Use the Review keys to scroll to
"Turn OFF date printing?" and press Enter/yes. A message
confirms your choice and the main screen displays with dashes
instead of a date (see below for example).
$0.46
1st Class
0lb 0.0oz
---- --
Turning ON Date Printing - Use the Review keys to scroll to
"Turn ON date printing?" and press Enter/yes. A message con-
firms your choice and the normal main screen displays with the
date.
4-4
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4 • Printing Options
Adding/Removing an Envelope Ad to the Meter Stamp
At a PC Using the PC Meter Connect™ Desktop Application
1. At the My Meter tab, select Meter Settings.
2. Select Ads & Inscriptions.
3. In the Envelope Ads field, use the dropdown list to select the
desired Ad, or select the blank option to remove an ad. If you've
chosen an ad, the ad displays on the screen.
4. Click Apply.
4-5
SV61983 Rev. G
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4 • Printing Options
Adding/Removing an Envelope Ad to the Meter Stamp
At Meter
1. Press Menu.
2. Use the Review keys to scroll to “Change Ad?" and press Enter/
yes. The current ad (if any) is listed.
Adding an Ad - Use the Review keys to scroll to the ad desired
and press Enter/yes. A message confirms your choice and the
main screen displays.
Removing an Ad - Use the Review keys to scroll to "None" and
press Enter/yes. A message confirms your choice and the main
screen displays.
Purchasing Other Envelope Ads for Your machine
Your machine comes pre-loaded with six envelope ads. If you want
another envelope ad, contact Pitney Bowes (see the Pitney Bowes
Contact List at start of this guide). Ready-made items can be pur-
chased and downloaded directly into your machine. We can also work
with you to create custom ads.
4-6
SV61983 Rev. G
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4 • Printing Options
Adding/Removing Postal Inscription to the Meter Stamp
IMPORTANT:
The postal inscription that prints on the meter stamp is a separate
setting from the postal class you have chosen to rate your mail piece.
The two normally should match for your mail piece. However, chang-
ing one on your mailing machine does NOT automatically change the
other. You need to change each in their separate settings (see Chap-
ter 3, Running Mailing for changing the postal class for rating).
At a PC Using the PC Meter Connect™ Desktop Application
1. At the My Meter tab, select Meter Settings.
2. Select Ads & Inscriptions.
3. In the Inscription field, use the dropdown list to select the desired
inscription, or select the blank option to remove an inscription. If
you've chosen an inscription, the inscription displays on the screen.
4. Click Apply.
4-7
SV61983 Rev. G
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4 • Printing Options
Adding/Removing Postal Inscription to the Meter Stamp
At Meter
1. Press Menu.
2. Use the Review keys to scroll to “Change inscription?" and press
Enter/yes.
Adding a Postal Inscription - Use the Review keys to scroll to the
inscription desired and press Enter/yes. A message confirms
your choice and the main screen displays.
Removing a Postal Inscription - Use the Review keys to scroll to
"None" and press Enter/yes. A message confirms your choice
and the main screen displays.
Purchasing Other Postal Inscriptions for Your machine
Your machine comes pre-loaded with two postal inscriptions. If you
want another postal inscription, contact Pitney Bowes (see the Pitney
Bowes Contact List at start of this guide). Inscriptions can be pur-
chased and downloaded directly into your machine.
Printing the Date and Time Only (no meter stamp)
You may want to use this feature to time-stamp incoming mail or sen-
sitive documents.
1. Press Menu.
2. Use the Review keys to scroll to "Change meter stamp type?”
and press Enter/yes.
Turning ON Date and Time Only Printing - Use the Review keys
to scroll to "Print date and time only?" and press Enter/yes. The
main screen displays with the date and time only.
MAY 26 09
3:29 PM
-Date/Time only-
Sample Printed Date/Time Stamp
Turning OFF Date and Time Only Printing - Use the Review keys
to scroll to "Print normal postage?" and press Enter/yes. The
normal main screen displays.
4-8
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4 • Printing Options
Printing Envelope Ad Only (no meter stamp)
You may want to use this feature to add your company's message to
incoming mail.
1. Press Menu.
2. Use the Review keys to scroll to "Change meter stamp type?”
and press Enter/yes.
Turning ON Ad Only Printing - Use the Review keys to scroll to
"Print ad only?" and press Enter/yes. If you have already se-
lected an ad for your normal meter stamp, that is the one used;
otherwise, you are prompted to choose an ad. When completed,
the main screen displays with the ad only.
Ad: Seasons Greetings
-Ad only-
Sample Printed Envelope Ad
Turning OFF Ad Only Printing - Use the Review keys to scroll to
"Print normal postage?" and press Enter/yes. The normal main
screen displays.
4-9
SV61983 Rev. G
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4 • Printing Options
This page was put in as a placeholder so you can print this entire guide in
a duplex (double-sided) mode while keeping the proper page positions.
4-10
SV61983 Rev. G
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5 • Adding Postage/
Connecting to Data Center
Postage and Your Machine
Postage is stored internally in your meter. When you need to add
more, you simply establish communications between your meter and
the Pitney Bowes Data Center, and specify the amount of postage
you wish to download. The postage is electronically transferred to
your meter from your Pitney Bowes Postage By Phone® meter pay-
ment account.
You must establish a Pitney Bowes Postage By Phone® meter pay-
ment account and have funds available in it before you can down-
load the funds (for postage) to your meter. There are several ways
you can arrange to have funds put in your Postage By Phone® me-
ter payment account (send in a check, direct withdrawal, establish
credit, etc.). See the Pitney Bowes Contact List at start of this guide
to call for further information.
NOTE : Topic headings in this manual that refer to a PC Meter Con-
nect™ desktop application procedure will be listed in green text.
i
Establishing Communications Between Your Machine
and the Pitney Bowes Data Center
You can establish communications between your mailing system and
the Pitney Bowes Data Center in two ways:.
•
Install the PC Meter Connect™ software on a Windows PC that
has Internet access and connect a USB cable between your
mailing machine and the PC (see Appendix A - PC Meter Con-
nect Desktop Application). If it is already installed, see page 5-5.
•
Connect the mailing machine to an analog phone line if you do not
have Internet access via a PC (see page 5-8).
NOTE: Postage refills, system upgrades and rates down-
loads will typically be much faster using an Internet connec-
tion as is used in PC Meter Connect™.
i
IMPORTANT:
For printing postage, the meter does not have to be connected to
the Pitney Bowes Data Center. However, we recommended you
keep your mailing machine in a "ready-to-connect" state to the
Pitney Bowes Data Center on a permanent basis (using one of the
above connection methods).
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SV61983 Rev. G
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5 • Adding Postage/Connecting to Data Center
Downloads from the Data Center to Your Machine
When you connect to the Pitney Bowes Data Center to add postage
or perform other transactions, the Data Center may activate other
downloads while the machine is connected. If some type of system/
postal update or download is available, a message stating so dis-
plays.
•
If a download is not mandatory, you will be prompted with either
“Get Update now” or “Skip; Get later”. Select the one that makes
sense to you at that time.
•
If a download is mandatory, only “Get Update now" displays and
you must perform the download.
After the download has completed, a message stating so displays.
•
If you need to reboot the system, the prompt "Restart now" dis-
plays. Select this to restart the system.
•
If no rebooting is necessary, simply select "Continue" to return to
the Home screen.
IMPORTANT:
You should not remove power or the analog/Internet connection to
the Pitney Bowes Data Center during a system upgrade or rates
download.
Wait until the meter has finished processing before disconnecting
the meter. You will know this has occurred when the meter's Home
screen showing postage and date displays.
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5 • Adding Postage/Connecting to Data Center
Downloads from the Data Center to Your Machine (cont'd)
The following downloads/activities may occur when your system is
connected to the Pitney Bowes Data Center:
System Update
If there has been an important update to your system, you will be
notified that a required update is necessary.
Envelope Ads/Postal Inscriptions
If you ordered new envelope advertisements or postal inscriptions,
you will be notified that you can perform a download to obtain these.
Postal/ZIP Code Update
If the Postal Code on record at the Pitney Bowes Data Center does
not match the Postal/ZIP Code of your system, the code will be
downloaded into your system. (When a system is moved to a new
Postal Code, the Data Center enters the new code into the record. The
system is updated when a connection is made to the Data Center.)
Postal Inspection
The USPS® requires a postal inspection of your machine every 120
days. This postal inspection requirement can be automatically met
by connecting to the Pitney Bowes Data Center to check your Post-
age By Phone® meter payment account balance or to add postage to
your meter.
NOTE: If the interval between inspections is more than 90 days,
i
your machine's display prompts "Inspection Due." If the interval
between inspections is more than 120 days, the display prompts
"Inspection Required." At this point, you won't be able to use
your mailing system until your system is inspected. In either
case, to satisfy the postal inspection requirement, simply:
•
•
Follow the prompts on the "Inspection Due" screen, or
Press Funds and select ""Check amt available to download?"
(this will not decrease or change the funds in your account).
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5 • Adding Postage/Connecting to Data Center
Downloads from the Data Center to Your Machine (cont'd)
Postal Rate Update
Postal rates change periodically by the USPS®. If new rates are avail-
able, you can download them quickly and easily directly from the Pitney
Bowes Data Center. The new rates are normally available for download
at least seven days before the effective date.
The display tells you when a Rate Change update is complete. It
also tells you if the update is immediate or takes effect at a later date
by listing the new date. Once the effective date has been reached, the
system automatically switches to the new rates.
NOTE: If you decide to take the update and the rates go into
effect in the future, you will not be printing postage at the new
rates until the effective date is reached.
i
If the rate for a First Class letter has changed and is effective imme-
diately, a screen displays showing the present preset postage and
asks you if you want to reset the normal preset postage. Press En-
ter. A screen displays for you to enter the new rate.
NOTE: When a Rate Change update takes place it may also af-
i
fect the preset you have set in your mailing machine. You must
check your preset to insure that it conforms to the new rates.
See Chapter 6, System Settings for instructions on changing the
preset value.
As part of downloading the new rates, we recommend that you print
the last rates update report (see figure below) when prompted.
System will begin using new rates on the date effective.
Description
Zip/Zone
US Rates
Version
C .01
F .02
Effective
DEC 06 08
MAY 12 09
Meter No.:
3231234
of
Page
1
1
Downloaded: MAY 11 09 11:59A
Printed: MAY 13 09 12:05P
Description – the specific type of rate that is affected
Version – the alpha-numeric identifier used for this rate
Effective Date – the date the new rate takes effect
Meter No. – the serial number of this meter
Downloaded – the date and time the new rates were downloaded
into the machine
Printed – the date and time this report was printed
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5 • Adding Postage/Connecting to Data Center
Using PC Meter Connect™Desktop Application to
Establish Communications (Preferred Method)
Double-click the desktop icon or the system tray icon to open the PC Me-
ter Connect™ main window. Your Postage-By-Phone account balance,
meter funds, and any needed updates are displayed automatically.
Desktop
Shortcut Icon
Icon in System Tray
PC Meter Connect™ Main Window
™
NOTE: If the PC Meter Connect software was not running for
i
some reason (you'll know this when you don't see the PC Meter
™
Connect icon in the system tray), double clicking on the desktop
icon will restart the software. Alternately, you may click on the Start
button > All Programs > Pitney Bowes > PC Meter Connect. A PC
™
Meter Connect icon will then appear in system tray.
If you connect or disconnect your machine from the PC, messages
display from the PC Meter Connect™ icon in the system tray:
•
"Meter Not Connected" displays when you disconnect your mail-
ing system from the PC. The red "x" stays on the icon thereafter.
•
"Meter detected" displays when you connect your mailing system
to the PC (after it had been disconnected). The red "x" disappears.
™
For further information, see Appendix A- PC Meter Connect
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5 • Adding Postage/Connecting to Data Center
Using an Analog Phone Line to Establish
Communications (Alternate Method)
If you do not have Internet access available, you may establish com-
munications to the Pitney Bowes Data Center using an analog phone
line. The following are usually analog phone lines:
•
•
•
Fax lines
Residential phone lines
Lines used by modems or credit
card readers
Plug the telephone line (supplied)
into the connector on the back of the
meter. Use a dedicated analog phone
line if possible (one that is not shared
with other devices) to avoid possible
issues.
Plug phone line in here
IMPORTANT:
•
•
•
Phone systems installed in some businesses are not analog
and may damage your system. If you are unsure about your
phone line, contact your telephone company or local network
administrator.
If you have a DSL line and want to connect your mailing sys-
tem using the analog phone jack on the back for the mailing
system you should install a DSL filter obtained from your DSL
provider before connecting the meter.
You should not remove power or analog/Internet connection
to the Pitney Bowes Data Center during a system upgrade or
rates download. Wait until the meter's main screen showing
postage and date displays before disconnecting and moving
the meter.
•
Postage refills, system upgrades and rates downloads will typi-
cally be much faster using an Internet connection as is used in
PC Meter Connect™.
™
•
If you want to use the PC Meter Connect method of connect-
ing to the Data Center, unplug the analog phone line from the
back of the machine, then connect the USB cable between
your machine and your PC.
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5 • Adding Postage/Connecting to Data Center
Checking the Funds (Postage) in Your Machine
At a PC Using the PC Meter Connect™ Desktop Application
At the Postage tab (which is the default tab that displays when you
first launch the program), view "Current Meter Balance".
Using an Analog Line Connection (at Back of Meter)
1. Press Funds. The amount of postage in the machine displays.
2. Press Clear/Back to return to main screen.
Printing a Funds (Postage) Report
(only accessible at the meter itself)
A funds report allows you to print a record of how much postage has
been used and how much is remaining in the machine.
1. Press Menu.
2. Use the Review keys to scroll to "Select a report?" and press
Enter/yes.
3. Use the Review keys to scroll to "Print funds report?" and press
Enter/yes.
4. When prompted, insert tape sheet or envelope into machine.
5. The report is printed (see sample below) and you return back to
the reports menu. Follow prompts to return to main screen.
Used: $ 0 3 1 . 6 0 0
Account No.: 9 9 9 9 9 9 9 9
M AY 2 6 0 9
Available: $ 0 6 8 . 4 0 0
Total Pieces: 2 9
Batch Count: 3
4 : 3 3 p
Batch Value: $ 0 0 2 . 7 2 0
Control Sum: $ 1 0 0 . 0 0
PBI Serial No.: 11 0 0 0 2 4
Used – the total of all postage ever used in the meter
Available – the amount of postage left in the meter
Total Pieces – the total number of mail pieces run through the
meter that had postage applied
Control Sum – the total of all postage refills for the meter and equals
the amount Used plus Available. This is a postal requirement that
verifies an accurate accounting of the postage in your machine.
Batch Count – the number of mail pieces that had postage ap-
plied since the last time the batch count was cleared
Batch Value – the amount of postage applied since the last time
the batch value was cleared
PBP Serial No. – serial number of this meter (normally meter number)
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5 • Adding Postage/Connecting to Data Center
Checking Your Account Balance in the Postage By
®
Phone System
NOTE: The Postage By Phone® account balance represents the
funds in your account, not the amount in your meter.
i
At a PC Using the PC Meter Connect™ Desktop Application
At the Postage tab (which is the default tab that displays when you
first launch the program), view "Account Balance at Pitney Bowes".
Using an Analog Line Connection (at Back of Meter)
1. Connect your machine to an analog phone line.
2. Press Funds. The amount left in the machine displays.
3. Use the Review keys to scroll to "Check amt available to down-
load?" and press Enter/yes.
4. The machine dials into the Pitney Bowes Data Center. When
connected, the amount in your Postage By Phone® (PbP) sys-
tem account displays.
Prepaid - amount you have left of those funds you paid for in
advance (by sending in a check, direct withdrawal, etc.).
Other - amount you have left of those funds you established as
credit with Pitney Bowes (such as Purchase Power®, etc.).
NOTE: If you have purchased your postage by credit card,
both lines (Prepaid and Other) will be "zero."
i
5. Press Clear/Back to return to the main screen.
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5 • Adding Postage/Connecting to Data Center
Adding Postage to Your Machine
You can add postage to your machine any time as long as you have
enough funds in your Postage By Phone® system account.
At a PC Using the PC Meter Connect™ Desktop Application
1. At the Postage tab, click on "Add Postage to Meter".
2. Enter in the amount you desire, or choose one of the pre-set
amounts for quicker selection. Click Confirm to continue.
3. A status bar displays, letting you know the progress of the trans-
action. After the postage has been downloaded into your meter,
you have choice to print a receipt from your PC:
A. To bypass the printing of the receipt, click Skip.
B. To print, click Print Receipt. The Refill Receipt screen displays.
Refill Receipt
from PC Meter
Connect™
C. Click Print to continue. The receipt prints at your PC printer.
Click Done when finished.
Postage in Meter - amount of postage (funds) in your meter.
Prepaid on Account - amount you have left in your Postage By
Phone® system account of those funds you paid for in advance
(by sending in a check, direct withdrawal, etc.)
Credit Line Available - amount you have left in your Postage By
Phone® system account of those funds you established as credit
with Pitney Bowes (such as Purchase Power®, etc.).
Refill Amount - amount of your refill.
Account No. - your Postage By Phone® system account number.
Meter No. - your meter serial number (on record with the USPS)
which is printed on the meter stamp.
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5 • Adding Postage/Connecting to Data Center
Adding Postage to Your Machine
Using an Analog Line Connection (at Back of Meter)
1. Connect your machine to an analog phone line.
2. Press Funds. The amount left in the machine displays.
3. Use the Review keys to scroll to "Refill postage?" and press
Enter/yes. If you do not see this option, do the following:
A. Press Lock to enter sleep mode. Press Enter/yes to confirm.
B. When meter is in sleep mode, press any key to waken it.
C. Enter the password for the lock code (not a password for an ac-
count) and press Enter/Yes. See supervisor if you need help.
D. Press Funds and continue at the beginning of this step.
4. Key in the refill amount (whole numbers only). NOTE: The mini-
mum amount of postage you can add is $1.
5. At the refill amount confirmation prompt, press Enter/yes.
6. The machine dials into the Pitney Bowes Data Center. Vari-
ous screens display, letting you know the status of the process.
When complete, the refill successful message displays.
7. Press Enter/yes. When prompted for a receipt, insert an enve-
lope/tape sheet in the machine (see sample refill receipt with ex-
planations below). When finished, you return to the main screen.
Refill Amount: $ 0 5 0 . 0 0 0
M AY 2 6 0 9
Postage in Meter:
$ 0 7 1 . 1 2 0
Prepaid on Account: $ 9 9 9 . 0 0 0
Credit Line Available: $ 9 9 9 . 0 0 0
1 0 : 2 5 A
Account No.: 9 9 9 9 9 9 9 9
Meter No.:
11 0 0 0 2 4
Postage in Meter - amount of postage (funds) in your meter.
Prepaid on Account - amount you have left in your Postage By
Phone® system account of those funds you paid for in advance
(by sending in a check, direct withdrawal, etc.)
Credit Line Available - amount you have left in your Postage By
Phone® system account of those funds you established as credit
with Pitney Bowes (such as Purchase Power®, etc.).
Refill Amount - amount of your refill.
Account No. - your Postage By Phone® system account number.
Meter No. - your meter serial number (on record with the USPS)
which is printed on the meter stamp.
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5 • Adding Postage/Connecting to Data Center
Performing USPS Meter Inspection
At a PC Using the PC Meter Connect™ Desktop Application
Select the Updates tab, then click on "Perform Meter Inspection" Af-
ter several moments, a Meter Inspection Completed screen displays.
Click OK.
Using an Analog Line Connection (at Back of Meter)
1. Connect your machine to an analog phone line.
2. Press Menu.
3. Use the Review keys to scroll to "Connect to Pitney Bowes?" and
press Enter/yes.
4. The machine dials into the Pitney Bowes Data Center. When con-
nected, you are told of any downloads available.
5. Follow the prompts to start the download(s) as necessary. Var-
ious screens display, letting you know the status of the process.
6. When finished, press Enter/yes to return to the main screen.
Downloading Files or Updating System
Use this option when you need to manually:
•
•
Restart an interrupted download
Download postal inscriptions, envelope ads, system updates, rate
updates, or updating PC Meter Connect™ software
At a PC Using the PC Meter Connect™ Desktop Application
Select the Updates tab, then click on "Update Software". The pro-
gram will check and inform you if you need any updates. When
prompted, click Continue. When it is finished, click Done.
Using an Analog Line Connection (at Back of Meter)
1. Connect your machine to an analog phone line.
2. Press Menu.
3. Use the Review keys to scroll to "Connect to Pitney Bowes?" and
press Enter/yes.
4. The machine dials into the Pitney Bowes Data Center. When con-
nected, you are told of any downloads available.
5. Follow the prompts to start the download(s) as necessary. Var-
ious screens display, letting you know the status of the process.
6. When finished, press Enter/yes to return to the main screen.
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5 • Adding Postage/Connecting to Data Center
This page was put in as a placeholder so you can print this entire guide in
a duplex (double-sided) mode while keeping the proper page positions.
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6 • System Settings
System Settings
Settings settings allow you to customize your machine for the way
you run your mail and add security to those features that are sensi-
tive to your organization. These settings include:
•
•
•
•
•
•
•
•
•
•
•
•
Setting display contrast
Setting system time
Using the preset feature
Setting/disabling lock code
Setting sleep mode activation time
Activating sleep mode manually
Settings for the optional scale
Setting a high value warning
Setting a low funds warning
Entering the prefix for dialing out to data center (via analog line)
Selecting tone/pulse for dialing out to data center (via analog line)
Creating Intra BMC (Bulk Mail Center) ZIP Code groups
NOTE : Topic headings in this manual that refer to a PC Meter Con-
nect™ desktop application procedure will be listed in green text.
i
Setting Contrast of LCD Display
You can adjust the LCD display contrast if necessary.
1. Press Menu.
2. Use the Review keys to scroll to "Change set up" and press En-
ter/yes.
3. Use the Review keys to scroll to "Change display contrast?" and
press Enter/yes.
4. Use the Review keys to select the contrast and press Enter/yes.
5. Press Clear/Back to return to the main screen.
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6 • System Settings
Setting System Time
NOTE: You can change the time back as early as the beginning
of the current day, and you can advance the time up to 24 hours
(which means you are in the next day).
i
At a PC Using the PC Meter Connect™ Desktop Application
1. At the My Meter tab, select Meter Settings.
2. Select Date and Time.
Printed Date and System
Time Screen from PC
Meter Connect™
3. In the system field, place your cursor over the day, hour or minute
and use the ^ or v keys to select the time/date of your machine.
4. Click Apply. A confirmation screen displays the new time. Click OK.
At Mailing Machine
1. Press Menu.
2. Use the Review keys to scroll to "Change date and time settings?"
and press Enter/yes.
3. Use the Review keys to scroll to "Change time?" and press
Enter/yes.
4. Use the Review keys to advance or set back the time shown. A
message confirms your choice and the main screen displays.
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6 • System Settings
Preset Feature
What is a Preset?
A preset is very similar to a “shortcut” on your computer. It recalls a
setting that already contains the postage class, the postage value,
and possibly other values. The preset values appear on your ma-
chine when it is first powered on or after it awakens from a "sleep"
mode.
Why Should I Use a Preset?
A preset saves you time. You don’t have to concern yourself with
individually selecting the class, special services, etc. – all that infor-
mation is automatically contained in the preset.
The preset is generally set to the most commonly printed postage
value you use in your home or office. Many of our customers choose
to set the preset for First Class Letter, since that is the cost of mailing
a regular business letter.
Why Should I Always Include a USPS® “Class” in my Preset?
The advantage of including a Class as part of your preset is that any-
time there is a USPS® rate change, when you download the new rates
into your mailing system, your preset will automatically be updated with
the new rate, if applicable. If there is no Class associated with your
preset, the system has now way of knowing which value to update.
For example, if you define your preset to be just a value (e.g. $0.42)
but no class, your machine has no way of updating this value when
new rates become effective. In this scenario, it is your responsibility
to manually update your preset (e.g,. from $0.42 to $0.44) when the
rates change. By using a class in the preset, however, you can avoid
potentially incorrect values being applied to your mail that may result
in mail being returned to you by the USPS®.
IMPORTANT:
•
•
•
You cannot delete the preset, but you can define new values
for the preset based on the current condition of the machine.
The preset values display after you turn on your machine or
after you activate the machine from "sleep" mode.
When a rate change become effective, always check the post-
age value assigned to the preset to make sure that it complies
with the new rates.
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6 • System Settings
Preset Feature
Turning the Preset Feature On or Off
At a PC Using the PC Meter Connect™ Desktop Application
1. Select the My Meter tab.
2. Click Meter Settings.
3. Click on either "View Preset" or "Change Preset".
4. At the Preset field, select from the dropdown choices Yes to
activate the preset or No to deactivate the preset.
Change Presets Screen
from PC Meter Connect™
View Presets Screen from
PC Meter Connect™
5. Click OK (if at the View Preset screen) or Save Preset (if at the
Change Preset screen).
At Mailing Machine
1. Press Menu.
2. Use the Review keys to scroll to "Change setup?" and press En-
ter/yes.
2. Use the Review keys to scroll to "Use preset setup?" and press
Enter/yes.
Turning ON Preset - Press Enter/yes at "Turn preset ON?"
prompt. A message confirms your choice. You may view the pre-
set values if you wish. When finished, press Clear/Back twice
and follow prompts to return to main screen.
Turning OFF Preset - Use the Review keys to scroll to "Turn pre-
set Off?" and press Enter/yes. A message confirms your choice.
Press No to return to main screen.
3. If you have turned on the preset feature, the main screen reflects
the preset settings. If you have turned off the preset feature, the
normal main screen displays.
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6 • System Settings
Preset Feature
Viewing the Preset
At a PC Using the PC Meter Connect™ Desktop Application
Select the My Meter tab, click Meter Settings, then click on "View
Preset". See sample screen below. Click OK to close.
View Presets
Screen from PC
Meter Connect™
At Mailing Machine
1. Press Menu.
2. Use the Review keys to scroll to "Change setup?" and press En-
ter/yes.
3. Use the Review keys to scroll to "Use preset setup?" and press
Enter/yes.
4. At "View stored preset?" prompt, press Enter/yes.
5
Scroll through the preset values of class, ad, inscription, date etc.
6. When finished, press Clear/Back twice to return to main screen.
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6 • System Settings
Preset Feature
Storing New Values for (Changing) the Preset
At a PC Using the PC Meter Connect™ Desktop Application
1. Select the My Meter tab.
2. Click Meter Settings.
3. Click "Change Preset". A Change Preset screen displays.
Change Preset
Screen from PC
Meter Connect™
4. Establish the proper settings on your machine that you want the
preset to contain (class, destination, envelope ad, etc.).
NOTE: If no class is selected, you may save a postage
amount as a preset. Once a class is selected, you can not
save a postage amount.
i
5. When finished, click Save Preset.
6. At the preset stored confirmation screen, click OK.
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6 • System Settings
Preset Feature
Storing New Values for (Changing) the Preset
At Mailing Machine
1. Establish the proper settings on your machine that you want the
preset to contain (class, destination, envelope ad, etc.).
NOTE: If no class is selected, you may save a postage
amount as a preset. Once a class is selected, you can not
save a postage amount.
i
2. Press Menu.
3. Use the Review keys to scroll to "Change setup?" and press En-
ter/yes.
4. Use the Review keys to scroll to "Use preset setup?" and press
Enter/yes.
5. Use the Review keys to scroll to "Store new preset?" and press
Enter/yes. You have a choice whether to review the settings of
the new preset before you store it.
Yes to Review Settings - Scroll to view the preset settings of
class, ad, inscription, date, etc.
No to Review Settings - Skips the review.
6. When prompted, press Enter/yes to confirm the storing of new
preset. A message confirms the new preset
7. When finished, follow prompts to return to main screen.
Recalling the Preset to Use for Mailing
You can call up the preset values at any time to use on your mail with
this simple procedure.
1. Press Menu.
2. Use the Review keys to scroll to "Recall Preset?" and press
Enter/yes. You return to the main screen with the preset values
displayed.
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6 • System Settings
Setting/Disabling the Lock Code
The lock code prevents unauthorized access to your system after the
machine has been powered up and/or has entered sleep mode.
1. Press Menu.
2. Use the Review keys to scroll to "Change Setup" and press En-
ter/yes.
3. Use the Review keys to scroll to "Use lock code setup?" and
press Enter/yes. If you have already established a lock code,
you are prompted to enter the lock code at this point. Key in the
four-digit code and press Enter/yes.
4. Use the Review keys to scroll to:
Turn On Lock Code - Press Enter/yes at "Set a Lock Code?"
prompt. Type in a four-digit code and press Enter/yes. Re-enter
the same code to confirm. A message confirms your choice.
This option forces the entry of the lock code when the machine
is powered on or after awakening the machine when the system
was put in sleep mode after pressing Lock.
Change Lock Code - Press Enter/yes at "Change Lock Code?"
prompt. Key in a new four-digit code and press Enter/yes. Re-
enter the same code to confirm. A message confirms your choice.
Setting for Lock on Sleep - Press Enter/yes at "Change setting
for "Lock on Sleep"? prompt. At the prompt to "Lock on Sleep:",
choosing "Yes" forces the entry of the lock code when the ma-
chine is awakened after a time-out induced sleep mode.
Turn Off Lock Code - Press Enter/yes at "Turn Lock OFF?"
prompt. A message confirms your choice.
5. When prompted to stay in setup, press No to return to main screen.
NOTE: If you have set up a password for an account when using
i
the optional accounting feature (see Chapter 7, Standard Ac-
counting Option), you can enter the account password instead
of the lock code password to gain access to the machine. If you
do this, however, certain features are not accessible, such as
the postage refill feature; and Change Accounts, Accounting
Functions and Change setup within the menu. See Appendix A
- Passwords and Meter Functions, for information on the effects
on system functions when gaining access to the machine by en-
tering the lock code password versus the accounting password.
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6 • System Settings
Setting Sleep Mode Activation Time
You can set the amount of time the machine waits until entering
"sleep mode". When the machine is in sleep mode, the display is
blank (except for the time in the lower right) and you can't process
mail. You awaken the machine by merely pressing any button on the
control panel.
NOTE: If you have set up the lock code option to activate on
sleep mode (see previous section), you will need to enter a lock
code to awaken the machine.
i
1. Press Menu.
2. Use the Review keys to scroll to "Change Setup" and press Enter/
yes.
3. Use the Review keys to scroll to "Change sleep timeout?" and
press Enter/yes.
4. Key in the desired amount of time (in minutes, from 1 - 20) the
machine should be idle before the sleep mode activates and press
Enter/yes. A message confirms your choices.
5. When prompted to stay in setup, press No to return to main screen
Activating Sleep Mode Manually
You can put the machine into "sleep mode" at any time. When the
machine is in sleep mode, the display is blank (except for the time in
the lower right) and you can't process mail. You awaken the machine
by merely pressing any button on the control panel.
1. Press Lock.
2. At prompt to set system to sleep mode, press Enter/yes. The
machine enters sleep mode.
3. Press any button on the control panel to awaken the
machine.
NOTE: If you have enabled the lock code option to activate
i
on sleep mode (see earlier topic), you will be prompted to
enter the lock code to awaken the machine. Key in the four-
digit code and press Enter/yes. The available funds amount
displays before returning to the main screen.
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6 • System Settings
Settings for the Optional Scale
There are several settings that affect the use of your scale.
Reset Scale to Zero
You can reset the scale to zero to lessen the chance of accidentally
printing the wrong postage.
At a PC Using the PC Meter Connect™ Desktop Application
Select the My Meter tab, then click Reset Scale To Zero. A "Scale
Has Been Recalibrated" message displays.
At Mailing Machine
1. Press Menu.
2. Use the Review keys to scroll to "Reset the scale to zero?" and
press Enter/yes. The weight on the display returns to 0 lb., 0 oz.
View Metric Weight
You can display a weight in metric values (grams or kilograms) when
needed. This is helpful when you are using the internal rating feature
and need to know the weight of an item when sending to a country
whose rates are based on metric values (such as Canada).
1. Place the piece on the scale for which you wish to know the
weight.
2. Use the Review keys to scroll to "Metric Weight xxg". The weight
on the scale is shown in grams or kilograms.
3. Press Clear/back to return to the main screen.
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6 • System Settings
Settings for the Optional Scale
Activating/Disabling Weight Hold Mode
The weight hold mode allows you to rate a piece of mail even if the
weight is removed from the scale. You would use this mode when the
size of the mail piece covers the display screen. The machine holds
the weight in memory until you select a class and finish the rating
process.
At a PC Using the PC Meter Connect™ Desktop Application
1. Select the My Meter tab
2. Click Meter Settings.
3. Click Weight Hold.
4. At the Weight Hold field, select from the dropdown choices Yes
to activate it or No to deactivate it.
Weight Hold
Screen from PC
Meter Connect™
5. Click Apply to save the changes. A confirmation message displays.
At Mailing Machine
1. Press Menu.
2. Use the Review keys to scroll to "Change Setup" and press En-
ter/yes.
3. Use the Review keys to scroll to "Change weight hold setup?" and
press Enter/yes.
4. Follow the prompts to turn the feature ON or OFF. A confirmation
message displays and you return to the main screen.
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6 • System Settings
Setting the High Value Warning
You can have the machine warn you when you manually key in a
postage value that is higher than a maximum amount that you spec-
ify. This feature helps prevent you from accidentally printing a post-
age value that's more than you need.
NOTE: This warning does not display for postage amounts deter-
mined by the internal rating feature.
i
At a PC Using the PC Meter Connect™ Desktop Application
1. Select the My Meter tab
2. Click Meter Settings.
3. Click Warnings.
4. At the High Value Warning field, enter a value up to $99.000 for
which you want the system to prompt you for high warning.
Warnings Screen
from PC Meter
Connect™
5. Click Apply.
At Mailing Machine
1. Press Menu.
2. Use the Review keys to scroll to "Change Setup" and press Enter/
yes.
3. Use the Review keys to scroll to "Change high value warning?"
and press Enter/yes.
4. Key in the desired amount in dollars and cents (do not enter the
decimal point; the system knows the last two digits are for cents)
for which you want the system to prompt you for high warning, and
press Enter/yes. A confirming message displays.
5. When prompted to stay in setup, press No to return to main screen.
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6 • System Settings
Setting the Low Funds Warning
You can have the machine warn you when your postage (funds) in
the machine reaches a certain amount. This warning acts as a re-
minder for you to add more postage to your machine (by connecting
to the Data Center and downloading funds).
At a PC Using the PC Meter Connect™ Desktop Application
1. Select the My Meter tab
2. Click Meter Settings.
3. Click Warnings.
4. At the Low Funds Warning field, enter a value up to $9999.990 for
which you want the system to prompt you for low funds warning.
Warnings Screen
from PC Meter
Connect™
5. Click Apply.
At Mailing Machine
1. Press Menu.
2. Use the Review keys to scroll to "Change Setup" and press Enter/
yes.
3. Use the Review keys to scroll to "Change low funds warning?" and
press Enter/yes.
4. Key in the desired amount in whole dollars only (do not enter the
decimal point) for which you want the system to prompt you for a
low funds warning, and press Enter/yes. A confirming message
displays.
5. When prompted to stay in setup, press No to return to main screen.
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6 • System Settings
Entering the Prefix for Dialing Out to Data Center via
Analog Line
You can tell the machine if you need to dial a prefix number (like 9) to
get an outside line when dialing out to the Data Center via an analog
line.
1. Press Menu.
2. Use the Review keys to scroll to "Change Setup" and press Enter/
yes.
3. Use the Review keys to scroll to "Change communication set-
tings?" and press Enter/yes.
4. Use the Review keys to scroll to "Change outside line number
(prefix)?" and press Enter/yes.
5. Key in the outside line (prefix) and press Enter/yes. A confirming
message displays.
6. When prompted to stay in setup, press No to return to main screen.
Selecting Tone/Pulse for Dialing Out to Data Center
via Analog Line
You can tell the machine if you use a tone or pulse type phone when
dialing out to the Data Center via an analog line.
1. Press Menu.
2. Use the Review keys to scroll to "Change Setup" and press Enter/
yes.
3. Use the Review keys to scroll to "Change communication set-
tings?" and press Enter/yes.
4. Use the Review keys to scroll to "Change dial method?" and press
Enter/yes.
5. Use the Review keys to select tone or pulse and press Enter/yes.
A confirming message displays.
6. When prompted to stay in setup, press No to return to main screen.
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6 • System Settings
Using Intra BMC ZIP Code Groups
Intra BMC (Bulk Mail Center) ZIP Code groups are a USPS pre-sort
option for bulk mailings in the USA. To qualify for a discount when
using Intra BMC ZIP Code groups:
•
You must be sending mail pieces/parcels with origination and
destination locations within the same BMC service area, and
•
You must create ZIP Code groups by entering the ZIP Code
ranges for the postal zones eligible for the discount. (Until the
ranges are entered, the Intra-BMC class will not be selectable on
your system.)
NOTE: It is not necessary to enter ZIP Code ranges to use
i
the Parcel Post "Local" BMC rate. When you enter 0 as the
zone for Pkg Service, Parcel Post, the Parcel Post "Local"
BMC rate will be selected.
For more information on your eligibility, contact a specialist at the
Post Office that handles your mail.
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6 • System Settings
Using Intra BMC ZIP Code Groups
Creating/Maintaining Intra-BMC ZIP Groups
Before you can set up Intra-BMC (Bulk Mail Center) ZIP Code
groups, you must obtain a postal zone chart that is specific to your
ZIP Code from your local post office.
Use the postal zone chart to determine if the ending ZIP Code of the
parcel falls within your BMC Zone. If it does, the parcel is eligible for
an Intra-BMC parcel post rate.
Once you have determined the parcel is eligible, follow the steps
below to setup up Intra-BMC ZIP Code groups on you machine.
1. Press Menu.
2. Use the Review keys to scroll to "Change Setup" and press Enter/
yes.
3. Use the Review keys to scroll to "Use Intra BMC setup?" and
press Enter/yes.
4. Use the Review keys to scroll and select the option desired by
pressing Enter/yes (see list below). NOTE: If you have never used
this feature before, “Create new group” is the only available option.
Create New Group
A. Key in the first 3 digits of beginning ZIP and press Enter/yes.
B. Key in the first 3 digits of ending ZIP and press Enter/yes.
Edit Existing Group
A. Use the Review keys to scroll and select the group you want
to edit and press Enter/yes.
B. Key in the first 3 digits of beginning ZIP and press Enter/yes.
C. Key in the first 3 digits of ending ZIP and press Enter/yes.
Delete Existing Group
A. Use the Review keys to scroll and select the group you want
to delete and press Enter/yes.
B. Press Enter/yes to confirm the deletion.
5. For each option, you have a choice to continue in that mode.
When prompted to stay in setup, press No to return to main screen.
NOTE: When you are rating a parcel using the Parcel Post
i
class and the machine recognizes a destination ZIP Code
that falls within an Intra-BMC zone that you’ve established, it
will use the discounted Intra-BMC rate instead of the normal
parcel rate.
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7 • Standard Accounting (Option)
Overview of Accounting
An accounting feature on a mailing machine allows you to track
your postage costs by categories. These categories can represent
whatever makes sense to your organization - departments, people,
locations, projects, etc. Tracking your mailing expenses by category
allows you to manage and budget your postal costs in a more effi-
cient manner.
With this model of mailing machine, you have a choice of using one
of the following accounting options:
•
Standard Accounting Option - 5 Accounts
This is the base option that allows you to track postage for five
accounts.
•
Standard Accounting Option - 10 Accounts
This is a higher option that allows you to track postage for 10 ac-
counts.
Your machine stores the following information for each account:
•
•
•
An account name up to 14 alphanumeric characters long.
An account number.
The item total. This is the total number of pieces of mail charged
to an account since it was last cleared.
•
•
The value total. This is the total amount of postage charged to an
account since it was last cleared.
An account password (optional)
NOTE : Topic headings in this manual that refer to a PC Meter Con-
nect™ desktop application procedure will be listed in green text.
i
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7 • Standard Accounting (Option)
Turning Accounting Feature ON or OFF
1. Press Menu.
Turning ON Accounting - select "Turn Accounting On?" and press
Enter/yes. Follow the prompts for either creating an account (if
this is the first time using the feature) or selecting an account
(see subsequent pages).
Turning OFF Accounting - scroll to "Use Accounting functions?"
and press Enter/yes. Use the Review keys to scroll to "Turn off
accounting?" and press Enter/yes. A confirming message dis-
plays. Press Enter/yes to continue.
NOTE: You will not be tracking postage by account when this
feature is turned off.
i
2. Follow the prompts to add another account if turning ON ac-
counting or press Clear/Back to return to the main screen.
NOTE: Once you turn on the accounting feature, an account
i
must be selected before you can print postage. This ensures
that all postage printed is accounted for by one of the system
accounts. In addition, if a password has been assigned to
the account, you must enter the 4-digit password before pro-
ceeding.
Creating an Account
You need to create an account before you can use the accounting
feature to track postage.
1. Press Menu.
2. Use the Review keys to scroll to "Use Accounting functions?"
and press Enter/yes.
3. Use the Review keys to scroll to "Create an account?" and press
Enter/yes.
4. Enter the name of this account. It can be up to 14 alpha/numeric
characters long and press Enter/yes. To access alpha charac-
ters, tap the appropriate number key until the desired character
displays.
5. Assign a password to this account (if you want) of 4 digits and
press Enter/yes. Re-enter password to confirm.
6. Follow the prompts to either add another account or stay in the
Accounting menu. Follow prompts to return to main screen.
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7 • Standard Accounting (Option)
Editing Account Name and Password
You can edit an account name and password if you wish.
1. Press Menu.
2. Use the Review keys to scroll to "Use Accounting functions?"
and press Enter/yes.
3. Use the Review keys to scroll to "Edit an existing Account?" and
press Enter/yes.
4. Use the Review keys to scroll to the account you want to edit and
press Enter/yes.
NOTE: If a password has been assigned to this account, you
will be prompted for one. Key in the 4-digit password if neces-
i
sary and press Enter/yes.
Depending on how the account is set up, you can:
Edit Account Name - follow prompts to change name.
Assign a Password to Account (if none has yet been assigned) -
follow prompts to assign a 4-digit password. Re-enter password to
confirm.
Edit Account Password - follow prompts to change password.
Delete Account Password - follow prompts to delete password.
5. Follow the prompts to edit another account or return to the
Accounting menu. Follow prompts to return to main screen.
Selecting an Account to Track Postage
This procedure assumes you have created an account already.
1. Press Menu.
2. Scroll to "Change account?” and press Enter/yes. The currently
selected account displays.
3. Use the Review keys to scroll to the desired account and press
Enter/yes.
NOTE 1: If a password has been assigned to this account,
i
you will be prompted to enter one. Key in the 4-digit pass-
word if necessary. A message confirms your choice and the
main screen displays.
NOTE 2: See Appendix A - Passwords and Meter Functions,
i
for information on the effects on system functions when gain-
ing access to the system by entering the lock code password
versus the accounting password.
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7 • Standard Accounting (Option)
Viewing Account Totals
You can view your account totals any time using this option.
At a PC Using the PC Meter Connect™ Desktop Application
1. At the My Meter tab, select Account Reports. A report displays,
listing the postage and number of pieces for each account.
At Mailing Machine
1. Press Menu.
2. Use the Review keys to scroll to "Use Accounting functions?"
and press Enter/yes.
3. Use the Review keys to scroll to "View Account Postage and
pieces?" and press Enter/yes.
4. Use the Review keys to scroll to the desired account. The post-
age and number of pieces for this account displays.
5. Press Clear/Back to return to the Accounting menu. Follow
prompts to return to main screen.
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7 • Standard Accounting (Option)
Printing an Accounting Report
You can view and print your account totals any time. You may want
to do this before you clear or delete an account, such as at the end
of a fiscal year.
At a PC Using the PC Meter Connect™ Desktop Application
1. At the My Meter tab, select Account Reports.
2. Click Print at lower left of screen.
3. Click Print at lower left of screen again.
4. Select the desired printer at the Windows Print screen and click OK.
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7 • Standard Accounting (Option)
Printing an Accounting Report
At Mailing Machine
1. Press Menu.
2. Use the Review keys to scroll to "Use Accounting functions?"
and press Enter/yes.
3. Use the Review keys to scroll to "Print an Account Report?" and
press Enter/yes.
4. Select print single or print multiple report and press Enter/yes.
Print Single Report - Use the Review keys to scroll to the desired
account and press Enter/yes. When prompted, insert envelope
or tape strip.
NOTE: If a password has been assigned to this account, you
will be prompted to enter one. Key in the 4-digit password if
i
necessary and press Enter/yes.
Print Multiple Report - All accounts will print. Insert envelope or
tape strip.
NOTE: If it is a multi-page report, you will be prompted to
insert another envelope/tape sheet.
i
5. The report is printed (see samples below) and you return back to
the reports menu. Follow prompts to return to main screen.
Single Account Report
Acct Name: S a l e s
11 0 0 0 2 4
M AY 2 6 0 9
Acct Number: 1
1 2 : 2 8 p
Pieces:
3
Postage:
$ 0 2 4 . 5 5 0
Multiple Account Report
11 0 0 0 2 4
M AY 2 6 0 9
1 2 : 2 8 P
Account No.: Pieces:
Postage:
1
2
3
5
8
9
$ 0 2 4 . 5 5 0
$ 0 6 7 . 4 7 0
$ 0 0 9 . 6 0 0
Page
1
of
1
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7 • Standard Accounting (Option)
Clearing All or Some of the Accounts
You can clear the postage totals on an account when necessary (for
example, at the end of a fiscal year).
IMPORTANT: Make sure you really want to clear an account. Once
you do, the account information is gone. We suggest you print an
accounting report first (see previous topic) before clearing.
1. Press Menu.
2. Use the Review keys to scroll to "Use Accounting functions?"
and press Enter/yes.
3. Use the Review keys to scroll to "Clear Account value and pieces
to zero" and press Enter/yes.
4. Select All or One account to clear and press Enter/yes.
Clear All Accounts - Confirm clearing all when prompted.
NOTE: If a password has been assigned to any accounts, you
will not be able to clear all accounts by this option.
i
Clear One Account - Use the Review keys to scroll to the ac-
count you want to clear and press Enter/yes. Confirm clearing
when prompted.
NOTE: If a password has been assigned to an account, you
will be prompted to enter one. Key in the 4-digit password if
i
necessary and press Enter/yes.
5. Follow the prompts to clear another account or return to the
Accounting menu. Follow prompts to return to main screen.
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7 • Standard Accounting (Option)
Deleting an Account
You can delete an account when necessary (for example, at the end
of a fiscal year).
IMPORTANT: Make sure your really want to delete an account.
Once you do, the account information is gone. We suggest you
print an accounting report first (see previous topic) before clearing.
1. Press Menu.
2. Use the Review keys to scroll to "Use Accounting functions?"
and press Enter/yes.
3. Use the Review keys to scroll to "Delete an account?" and press
Enter/yes.
4. Use the Review keys to scroll to the account you want to delete
and press Enter/yes.
NOTE: If a password has been assigned to this account, you
will be prompted to enter one. Key in the 4-digit password if
i
necessary and press Enter/yes.
5. Confirm deleting when prompted.
6. Follow the prompts to delete another account or return to the
Accounting menu. Follow prompts to return to main screen.
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8 • Reports
Reports Overview
Your machine allows you to view and print reports for funds usage,
postage refills, and other valuable data. The printable reports are
done right from your machine on an envelope or tape sheet.
NOTE: See Chapter 7 - Standard Accounting for information on
Accounting Reports.
i
NOTE : Topic headings in this manual that refer to a PC Meter Con-
nect™ desktop application procedure will be listed in green text.
i
Funds Report
A funds report allows you to print a record of how much postage has
been used and how much is remaining in the machine.
1. Press Menu.
2. Use the Review keys to scroll to "Select a report?" and press En-
ter/yes.
3. Use the Review keys to scroll to "Print funds report?" and press
Enter/yes.
4. When prompted, insert tape sheet or envelope into the machine.
5. The report is printed (see sample below) and you return back to
the reports menu. Follow prompts to return to main screen.
Used: $ 0 3 1 . 6 0 0
Account No.: 9 9 9 9 9 9 9 9
M AY 2 6 0 9
Available: $ 0 6 8 . 4 0 0
Total Pieces: 2 9
Batch Count: 3
4 : 3 3 p
Batch Value: $ 0 0 2 . 7 2 0
Control Sum: $ 1 0 0 . 0 0
PBI Serial No.: 11 0 0 0 2 4
Used – the total of all postage ever used in the meter.
Available – the amount of postage left in the meter.
Total Pieces – the total number of mail pieces run through the
meter that had postage applied.
Control Sum – the total of all postage refills for the meter and
equals the amount Used plus Available.
Batch Count – the number of mail pieces that had postage ap-
plied since the last time the batch count was cleared.
Batch Value – the amount of postage applied since the last time
the batch value was cleared.
PBI Serial No.– serial number of this meter (normally meter number).
Account No. – your Postage By Phone® system account number.
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8 • Reports
Refill Summary Report
At a PC Using the PC Meter Connect™ Desktop Application
1. At the My Meter tab, click Refill History.
2. Click Print at lower left of screen.
3. Click Print at lower left of screen again.
4. Select the desired printer at the Windows Print screen and click OK.
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8 • Reports
Refill Summary Report (cont'd)
At Mailing Machine
1. Press Menu.
2. Use the Review keys to scroll to "Select a report?" and press En-
ter/yes.
3. Use the Review keys to scroll to "Print refill summary?" and press
Enter/yes.
4. When prompted, insert tape sheet or envelope into the machine.
5. The report is printed (see sample below) and you return back to
the reports menu. Follow prompts to return to main screen.
Date of Refill:
M AY 2 3 0 9
A P R 1 5 0 9
A P R 0 2 0 9
M A R 1 5 0 9
F E B 2 3 0 9
Time:
Refill Amount:
Account No: 9 9 9 9 9 9 9 9
Meter No: 11 0 0 0 2 4
Printed: M AY 2 6 0 9
1 0 : 2 5 A $ 1 0 0 . 0 0 0
4 : 2 9 P
9 : 0 4 A
$ 0 5 0 . 0 0 0
$ 0 7 5 . 0 0 0
1 2 : 2 9 P $ 2 0 0 . 0 0 0
11 : 3 2 A $ 1 0 0 . 0 0 0
Date of Refill – the date of refill
Time – the time of refill
Refill Amount – amount of refill
Account No. – your Postage By Phone® system account number
Meter No. – serial number of this meter (normally meter number)
Printed – the date the report was printed
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8 • Reports
Software (System) Version Report
This report lists system information about your machine.
At a PC Using the PC Meter Connect™ Desktop Application
1. At the Updates tab, view the left "In Your Meter" panel.
2. For more details on the system levels in your mailing system,
click Details>>. To hide details (summary mode), click <<Hide.
Updates Tab - Detail Screen
Updates Tab - Summary Screen
At Mailing Machine (Printed)
1. Press Menu.
2. Use the Review keys to scroll to "Select a report?" and press
Enter/yes.
3. Use the Review keys to scroll to "Print Software Version report?"
and press Enter/yes.
4. When prompted, insert tape sheet or envelope into the machine.
5. The report is printed and you return back to the reports menu.
Follow prompts to return to main screen.
UIC: 9 . 0 . 0 2
Platform: A 0 . 0 2
0 0 0 11 0 0 0 2 4
M AY 2 6 0 9
4 : 3 3 P
PM: 0 5 . 2 0
Rate Data: K 7 U S 0 0 2 B 0 1
PSD SW Version: 0 5 . 0 0 . 0 0
RateMgr: 0 3 . 4 5
Rate Effective: M a y 1 2 0 9
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8 • Reports
View Software (System) Versions
(on Machine Display Only)
This report lists system information about your system on the ma-
chine display; it is not printed.
1. Press Menu.
2. Use the Review keys to scroll to "Select a report?" and press En-
ter/yes.
3. Use the Review keys to scroll to "View software ver. report?" and
press Enter/yes.
4. Use the Review keys to scroll through the screens of information.
5. Press Clear/Back to return back to the reports menu. Follow
prompts to return to main screen.
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8 • Reports
This page was put in as a placeholder so you can print this entire guide in
a duplex (double-sided) mode while keeping the proper page positions.
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9 • Ink Installation and Maintenance
Printing a $0.00 Meter Stamp
If you want to check the ink imprint (meter stamp) on your machine,
you can generate a $0.00 meter stamp for this purpose. At the Home
screen, simply press Zero, then Enter, and slide an envelope (or
tape strip) through the machine.
Messages Indicating Ink Cartridge Replacement
NOTE: We recommend that you keep a spare ink cartridge on
hand at all times.
i
Your actual ink usage will vary, depending on whether you routinely
print ads, how many pieces of mail you print a day and other factors.
The machine display tells you when the ink supply is low or exhaust-
ed with the following messages:
“Low Ink"
Replace the ink cartridge soon. You can print about another 300 im-
pressions or leave the system running for six days without printing.
If you don’t have a replacement cartridge on hand, you should order
one now. See Chapter 11, Supplies and Options for part numbers to
order this item.
IMPORTANT:
Order a new ink cartridge as soon as you see the “Low Ink” alert.
"Ink Out”
Replace the ink cartridge immediately. The ink supply is gone; you
won't be able to print.
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9 • Ink Installation and Maintenance
Replacing the Ink Cartridge
IMPORTANT:
To avoid damage to the printer:
• Do not leave the print head without the ink cartridge in place.
• Only replace the ink cartridge using the procedure below.
1. Press Menu.
2. Use the Review keys to scroll to "Use ink functions?" and press
Enter/yes.
3. Use the Review keys to scroll to "Replace ink cartridge?" and
press Enter/yes.
4. Open the top cover and locate ink cartridge (see white circle below.)
5. Press unlock symbol to open the cartridge holder.
6. Tilt the old cartridge towards you and lift out. Discard old cartridge.
7. Remove new cartridge from its package and pull off protective
tape covering the vent and ink holes.
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9 • Ink Installation and Maintenance
Replacing the Ink Cartridge (cont'd)
8. Tilt new cartridge towards you and insert into print head.
Straighten cartridge so it is upright.
9. Close ink cover by pressing down on lock symbol in circle near-
est to you.
10. Close machine cover. Press Enter/yes.
11. Press Enter/yes to confirm the replacement. A print head initial-
ization occurs which lasts about 2-3 minutes.
12. When prompted, insert an envelope/tape sheet to print a test pat-
tern to confirm print quality.
13. If test pattern looks good (see figures below), press Enter/yes. If it
looks poor, proceed with step 5 from Printing a Test Pattern proce-
dure on the next page
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9 • Ink Installation and Maintenance
Printing Test Pattern
Running a print test may help you identify a printing problem.
1. Press Menu.
2. Use the Review keys to scroll to "Use ink functions?" and press
Enter/yes.
3. Use the Review keys to scroll to "Print test pattern?" and press
Enter/yes.
4. When prompted, insert an envelope or tape sheet into the
machine. After a few seconds, remove envelope when prompted.
5. At "Is test pattern OK" prompt, either press Enter/yes if it looks
good (you'll return to the main screen), or press No and continue at
step 3 in the Cleaning Printer Nozzle procedure on the next page.
Good Test Print
(No Missing Lines)
Poor Test Print
(Missing Lines)
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9 • Ink Installation and Maintenance
Cleaning Printer Nozzles
Cleaning the printer nozzles may help you fix a printing problem.
1. Press Menu.
2. Use the Review keys to scroll to "Use ink functions?" and press
Enter/yes.
3. Use the Review keys to scroll to "Clean printer nozzles?" and
press Enter/yes. A "Preparing ink Please wait..." message dis-
plays as the machine performs its cleaning.
4. When prompted, insert an envelope or tape sheet into the machine.
5. At "Is test pattern OK" prompt, press Enter/yes.
6. When finished, follow prompts to return to main screen.
Replacing the Print Head
IMPORTANT:
This procedure should only be done under the direction or with the
permission of a Pitney Bowes representative.
1. Press Menu.
2. Use the Review keys to scroll to "Use ink functions?" and press
Enter/yes.
3. Use the Review keys to scroll to "Install new print head?" and
press Enter/yes.
4. Open the top cover and locate print head.
5. Refer to the instructions that came with new print head to re-
move the old print head and install the new one.
6. Press Enter/yes to confirm the replacement. A print head initial-
ization occurs which lasts about 2-3 minutes.
7. When prompted, insert an envelope/tape sheet to print a test
pattern to confirm print quality.
8. If test pattern looks good, press Enter/yes.
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9 • Ink Installation and Maintenance
Replacing the Ink Tray
IMPORTANT:
This procedure should only be done under the direction or with the
permission of a Pitney Bowes representative.
1. Press Menu.
2. Use the Review keys to scroll to "Use ink functions?" and press
Enter/yes.
3. Use the Review keys to scroll to "Replace ink tray?" and press
Enter/yes.
4. Refer to the instructions that came with new ink tray to remove
the old ink tray and install the new one.
5. Press Enter/yes when completed.
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10 • Troubleshooting
Getting Help
There may be times when you need help to solve a problem, or you
may want more information about how your mailing system works.
Pitney Bowes provides several information resources. See page v for
our web and phone support information.
Before you contact us, please read the troubleshooting information
in this chapter. In many cases, it can help you resolve the problem.
Also, you can often restore normal operation by just turning Off and
On your system.
If you need to call, please have the following information at hand:
•
Model Identification: See Pitney Bowes Contact List at the start
of this guide.
•
•
Serial number: See the back of the system.
Nature of problem: What happens and when does it happen? Did
the machine display an error message?
•
The steps you've already taken to solve the problem and the
results.
Error Messages
From time-to-time your system may display an alert or error mes-
sage. An alert tells you that something needs attention; an error mes-
sage usually tells you about a condition you can fix. In rare instances
you may have to call for service or assistance (see page v).
Message
Description
Action
Account
Balance Low
Refill amount exceeds
funds available or credit
limit.
Perform refill procedures
for smaller amount, make
an advance payment,
or call Pitney Bowes for
credit (see Pitney Bowes
Contact List at the start
of this guide).
Cannot Reach
Data
Center
Trouble getting a connec-
tion to the Pitney Bowes
Data Center.
Try connecting again in
a few minutes. Try the
steps on page 10-4.
continued->
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10 • Troubleshooting
Error Messages
Message
Description
Action
Connection Lost
Connection made but lost
before transaction com-
pleted.
Press Clear/Back (C); try
again in a few minutes.
If problem persists call
Pitney Bowes (see Pitney
Bowes Contact List at the
start of this guide).
Inspection Due
Inspection Re-
quired
This message displays if
a refill has not been per-
formed in 90 days. After
120 days, postage cannot
be printed until a refill/or
balance check.
Perform a refill procedure
or check amount avail-
able to download.
No dial tone
Analog phone line not con- Connect analog phone
nected to machine. line to machine.
Not Enough
Funds
Insufficient postage. Post- Select a lower postage
age amount exceeds
maximum funds available
in system.
amount. Perform a funds
refill to add funds to the
system.
Refill failed: xxxx. A failure occurred during
Call Pitney Bowes (see
Pitney Bowes Contact
List at the start of this
guide).
Contact Pitney
Bowes.
a refill.
Refill Too High
Refill amount entered is
more than the maximum
the machine will allow.
Press Clear/Back (C).
Repeat refill procedure
with a smaller postage
amount.
Error P20XX
Error P21XX
Error E25XX
Error E22XX
Printer fault
P2BXX
Meter error codes without
descriptions
Press Clear/Back (C).
If nothing happens in 5
seconds, turn off ma-
chine; wait 15 seconds,
and then turn on ma-
chine. If problem per-
sists, call Pitney Bowes
(see Pitney Bowes Con-
tact List at the start of
this guide).
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10 • Troubleshooting
Blank Display
Symptom
Cause
Solution
Power lamp is
not lit on the
machine
No power coming
into machine
Check that:
• power cord is plugged into both
mailing machine base and wall
outlet
• power cord is not connected to a
switched wall outlet, power strip,
or surge protector
Power lamp is
yellow on the
machine
Machine in sleep
mode
Press any key to "awaken" it.
Display Difficult to Read
You can adjust the LCD display contrast if necessary.
1. Press Menu.
2. Use the Review keys to scroll to "Change setup" and press Enter/
yes.
3. Use the Review keys to scroll to "Change display contrast?" and
press Enter/yes.
4. Select the contrast you want using the keypad.
5. Press Clear/Back to return to the main screen.
Printing is Incomplete, Streaked, or Poor Quality
You may need to clean the printer nozzles to fix the printing problem.
1. Press Menu.
2. Use the Review keys to scroll to "Use ink functions?" and press
Enter/yes.
3. Use the Review keys to scroll to "Clean printer nozzles?" and
press Enter/yes. A "Preparing ink Please wait..." message dis-
plays as the machine performs its cleaning.
5. When prompted, insert an envelope or tape sheet into the machine.
6. At "Is test pattern OK" prompt, press Enter/yes. If the printing
did not improve, you may need to replace the cartridge or print
head (see Section 7 - Ink Maintenance).
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10 • Troubleshooting
Problems Connecting to Data Center via Analog Line
Symptom
Solution
Improper phone
line or phone line
not connected to
machine
• Make sure you've connected your mailing system
to a dedicated analog phone line (the same type
you connect your home phone to). If you are
using a DSL line, you should use a DSL filter ob-
tained from your DSL provider.
• Verify that the phone line has a dial tone.
• Make sure the phone line connectors are firmly
seated in their receptacles.
• Try using the alternate method of communicating
to the Data Center via the Internet (see Chapter 6,
Adding Postage/Connecting to the Data Center).
Incorrect setup of
system options
Go to the Chapter 6, System Settings, and check
the following:
• Does your phone system require you to dial a
prefix number to get an outside phone line? Make
sure to include this in the setup if needed.
• Is the dial method correct? You have to tell the
machine if your phone uses a pulse or tone for
dialing.
Problems Connecting to Data Center via PC Meter
Connect Desktop Application
Refer to the Troubleshooting section in Appendix A - PC Meter Con-
nect Desktop Application.
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10 • Troubleshooting
Accidentally Printing the Wrong Postage
Once you have printed a meter stamp, the postage funds have been
“used up” by the machine, even if the printing is illegible. That’s why
it is so important to make sure the correct value is shown on the ma-
chine before inserting the mail piece or tape strip, and that you do
not let the ink level get too low. We recommend you always keep a
spare ink cartridge on hand just for this reason.
If you would like a refund, you can go in person to the Post Office
where you meter is registered (i.e., the ZIP Code of your meter
stamp) within 60 days of the meter stamp date. You will need to bring
the specific meter stamps as proof for your claim (they must be leg-
ible) and complete form 3533 “Application and Voucher for Refund of
Postage, Fees, and Services”.
NOTE: If your application for refund is accepted, the USPS® will
refund 90% of the original meter stamp amount.
i
IMPORTANT: To help prevent you from accidentally printing a post-
age value that's more than you need, you can have your mailing
system warn you when you manually key in a postage value that
is higher than the values you typically use. This setting is known
as the high value warning (see Chapter 6 - System Settings to
set this option). The high warning value feature is effective when
you manually key in the postage value, but does not function if the
internal rating feature is used.
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10 • Troubleshooting
This page was put in as a placeholder so you can print this entire guide in
a duplex (double-sided) mode while keeping the proper page positions.
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11 • Supplies and Options
Supplies and Accessories
Contact the Pitney Bowes Supply Line™ or visit the Pitney Bowes
web site to order supplies and accessories. Refer to the Contact In-
formation List at the front of this guide for more information.
Item
Number
797-M
CK0-3
EZ1-7
612-9
Ink Cartridge, Red Fluorescent
Deluxe Cleaning Kit (useful when changing your ink)
E-Z Seal® Plus Sealing Solution, 4 oz. dabber bottle
Tape Sheets—25 sheets (50 labels)
Tape Sheets—150 sheets (300 labels)
620-9
United We Stand Tape Sheets—25 sheets (50 labels) 613-9
United We Stand Tape Sheets—150 sheets (300 labels) 613-8
Extension Cable for Scale
978-6
Options
•
Internal Rating Feature
The internal rating feature allows the machine to calculate post-
age automatically for most mail pieces based on the weight (ei-
ther entered manually or using the optional scale) and the class
for a mail piece. It provides access to these common USPS
classes of mail:
1st Class
Priority
Express
Postcard
Flat Rate – Priority Envelope, Priority Box, Express Envelope
Media Mail - used to ship books, tapes, CDs, etc.
International - Air Letter, Air Parcel, Global Priority
(Also allows USPS ZIP/Zone entry)
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11 • Supplies and Options
Options
•
Scale
The scale allows you to accurately weigh mail and packages.
You have a choice of a 2 lb. or 5 lb. capacity scale. See Chapter
6 - System Settings for scale settings.
•
•
Extension Cable for Scale
The extension cable allows you to position the scale up to 48
inches from the machine for extra convenience.
Standard Accounting
The accounting feature tracks postage costs for departmental
accounts. You have a choice of purchasing 5 or 10 accounts.
See Chapter 7 - Standard Accounting for details on using the ac-
counting feature.
•
Postal Inscriptions/Envelope Ads
Your mailing system comes pre-loaded with the six envelope
ads and two postal inscriptions. Postal inscriptions are required
on certain classes of mail based on USPS regulations; envelope
ads are entirely optional. See Chapter 4 - Printing Options for
choosing these to print as part of your meter stamp.
Standard Envelope Ads
US American Flag
Please Open Immediately
Seasons Greetings
Recycle
Address Service Requested
Return Service Requested
Standard Postal Inscriptions
First Class Mail
Par Avion Air Mail
Ads and inscriptions can give your mail a professional appear-
ance and can turn your mailings into a powerful promotional tool.
Pitney Bowes can provide additional envelope ads and inscrip-
tions if your needs require it, up to a total of 15 ads and 15 in-
scriptions. Additional inscriptions and ads are convenient to add
because they are sent via system downloads to your
machine.
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Appendix A • PC Meter
™
Connect Desktop Application
About PC Meter Connect™ Desktop Application
PC Meter Connect™ desktop application is PC-based software that
allows you to use your PC's high-speed Internet (via broadband,
DSL, network, etc.) to connect your mailing machine to the Data
Center, as well as provide convenient access to mailing machine set-
tings from your PC. In addition, PC Meter Connect™ also walks you
through the entire installation of your machine if you use this method
when your machine is first set up.
Using PC Meter Connect™ directly from your PC, you can easily:
•
•
•
•
add postage and perform USPS inspections and rate updates
see status messages (such as "low funds") from the machine
see or print your postage refill history
set machine settings, such as date and time, printing options,
presets, etc.
•
run accounting reports
PC Meter Connect™ also includes links to:
•
•
•
•
demos to walk you through common procedures
a PDF version of this Operator Guide
the machine online support
the Pitney Bowes Online Store, which provides an easy and con-
venient way to order ink cartridges, E-Z Seal®, envelopes, and
other supplies for your machine.
NOTE : Topic headings in this manual that refer to a PC Meter Con-
nect™ desktop application procedure will be listed in green text.
i
Installation Requirements
Before installing the PC Meter Connect™ software, make sure your
PC meets these minimum requirements:
•
Windows® 2000, Windows XP (32-bit or 64-bit), Windows Vista
(32-bit or 64-bit), or Windows 7 (32-bit or 64-bit) operating sys-
tems with the latest service packs (Mac OS is not supported).
•
•
•
1.2 GHz processor and 512 MB of RAM
administrative rights to install software
an Internet connection
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Appendix A • PC Meter Connect Desktop App.
Installation
Download the PC Meter Connect™ software from the Pitney Bowes
DM100/DM220/DM125/DM225 support website (see page v) to your
PC with Internet access. Locate the USB cable supplied with your
mailing machine and follow these instructions:
1. Do not connect the USB cable to your PC or your machine yet.
Do not connect the power to your mailing machine yet.
You will be prompted at the proper times to do these during the
install.
2. Double-click on the install file that you downloaded to your PC.
3. The install program automatically starts. Follow the prompts on
screen.
4. When installation is complete, a PC Meter Connect™ icon will be
installed on your desktop and an icon will reside on your PC's
system tray, usually in the lower right corner of the screen (see
figures below). You may also see a desktop shortcut icon to the
Operator Guide if you chose that option during the install.
Icon in System Tray
Desktop
Shortcut Icon
Desktop Shortcut Icon
to Operator Guide
5. To make sure you are running the latest version of the software,
launch the application, select Updates tab, then select Update
Software.
Access/Launching the Application
The program is loaded in the background automatically when you
boot up your computer. You will know this by seeing the PC Meter
Connect™ icon in the system tray.
™
NOTE: If the PC Meter Connect software was not running for
i
some reason (you'll know this when you don't see the PC Meter
™
Connect icon in the system tray), double clicking on the desk-
top icon will restart the software. Alternately, you may click on the
Start button > All Programs > Pitney Bowes > PC Meter Connect.
™
A PC Meter Connect icon will then appear in system tray.
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Appendix A • PC Meter Connect Desktop App.
Access/Launching the Application
To access the features of the program, double-click the desktop icon
or the system tray icon to open the PC Meter Connect™ Main window.
PC Meter Connect™ connects to the Data Center and provides the
postage amount in your system, your Postage-By-Phone account bal-
ance, your Purchase Power balance, and lists any updates needed.
PC Meter Connect™ Main Window (after Connecting to Data Center)
If you connect or disconnect your machine from the PC, messages
display from the PC Meter Connect™ icon in the system tray:
•
"Meter Not Connected" displays when you disconnect your mailing
system from the PC. The red "x" stays on the icon thereafter.
•
"Meter detected" displays when you connect your mailing system
to the PC (after it had been disconnected). The red "x" disappears.
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Appendix A • PC Meter Connect Desktop App.
PC Connect™ Desktop Application Main Window
1
2
3
5
4
PC Meter Connect™ Main Window
1. Connection Status—indicates whether your PC can communi-
cate with the Internet and to your mailing system. A green check
✔ indicates a good connection, while a red X means the devices
can not communicate.
Internet
PC
Machine
Internet
PC
Machine
PC not communicating
with machine
Good communications
Internet
PC
Machine
Internet
PC
Machine
PC not communicating
with Internet
PC not communicating
with Internet or machine
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Appendix A • PC Meter Connect Desktop App.
PC Connect™ Desktop Application Main Window
2. Messages from Meter—displays status messages (such as
"Funds Low") to help you keep your machine up and running.
3. Feature Tabs (described in detail on the following pages)—allows
access to the features of the software:
Postage - for refilling postage and checking system balances
Supplies - for ordering ink cartridges, E-Z Seal®, envelopes, and
other supplies for your machine from the Pitney Bowes On-
line Store
Updates - for downloading system updates for your mailing sys-
tem, postal inscriptions/envelope ads, perform USPS inspec-
tions and rate updates
Support - provides links to online help, product demos, a PDF of
this Operator Guide, online support, and FAQs.
My Meter - allows you to set machine settings, such as date and
time, printing options, presets, etc.
4. Support Information—displays the supporting data for the func-
tions of the feature tab. For example, under the Postage tab, this
screen displays funds (postage) available in your machine, in your
Postage-by-Phone® account balance, and in your Purchase Power
balance.
5. Task Panel—lists the tasks you can run from this feature tab.
Click on the link to perform the task you want (such as "Add
Postage to Meter").
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Appendix A • PC Meter Connect Desktop App.
Features Accessible from the System Tray Icon
If you right-click on PC Meter Connect™ icon in the system tray, you
can access additional features of the PC Meter Connect™ software.
Options Screen for
PC Meter Connect™
Right Click on PC Meter Connect™
Icon in System Tray
Option
Description
™
Open PC Meter
Launches main window of PC Meter Connect (see
previous pages)
™
Connect
English
(United States)
Indicates language selected when program was in-
stalled
Internet Settings... Allows you to change your Internet settings for best
™
operation with PC Meter Connect (see Trouble-
shooting section later in this chapter for more details)
™
About PC Meter
Lists the PC Meter Connect software version. It also
allows you to send the software logs to Pitney Bowes
support for troubleshooting purposes.
™
Connect
About Your Meter Provides the model, serial number, and other informa-
tion about your mailing system.
Contact Us
Exit
Provides email and phone number information to
contact Pitney Bowes
Exits the program (to restart, simply click on the PC
™
Meter Connect desktop icon)
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Appendix A • PC Meter Connect Desktop App.
Feature Tabs
Postage
Postage Tab - Main Screen
Support Information
Provides the postage amount in your system, your Postage-By-Phone
balance, and your Purchase Power balance.
Task Panel
Allows you to add postage to your meter. Simply:
1. Click on Add Postage to Meter.
2
Select either the amount your
used for your last refill or one
of the predetermined amounts.
(You can also enter another
amount and click Enter).
3. Click Continue to proceed
with the refill (or Cancel if you
changed your mind).
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Appendix A • PC Meter Connect Desktop App.
Feature Tabs
Supplies
Supplies Tab - Main Screen
Task Panel
Provides links to web pages on the Pitney Bowes website so you can
order:
•
•
•
•
•
Supplies
Cleaning Kits
Envelopes
Envelope Ads
Laser Toner and Ink Cartridges
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Appendix A • PC Meter Connect Desktop App.
Feature Tabs
Updates
Updates Tab - Summary Mode Screen
Updates Tab - Detail Mode Screen
Support Information
Provides the rate version information stored in your mailing system, in
either a summary or detail mode.
Task Panel
Allows you to connect to the Pitney Bowes Data Center and:
•
•
update the system
perform a meter inspection
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Appendix A • PC Meter Connect Desktop App.
Feature Tabs
Support
Support Tab - Main Screen
Support Tab - Demos Screen
Task Panel
Provides links to these support functions:
•
•
•
My Account on the Pitney Bowes website
On-line Help on this machine on the Pitney Bowes website
demonstrations about your machine (brings up a separate dem-
os screen to choose from, see above)
•
•
a PDF of this guide
Frequently Asked Questions (FAQs) on this machine on the
Pitney Bowes website
•
USPS Shipping assistant on http://www.usps.com
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Appendix A • PC Meter Connect Desktop App.
Feature Tabs
My Meter
My Meter - Main Screen
Task Panel
Allows you to access to machine features such as:
•
•
•
system settings (date, time, preset, etc.). See next pages for details.
resetting the scale to zero
link to My Account on the Pitney Bowes website to access Total
Meter Reporting (optional feature)
•
•
viewing or printing Accounting reports (see Chapter 7 - Standard
Accounting)
a postage refill history, either onscreen or by printing a report
(see Chapter 8 - Reports)
My Meter - Refill History Screen
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Appendix A • PC Meter Connect Desktop App.
Feature Tabs
My Meter (cont'd)
Task Panel
The Meter Settings screen (see below) provides access to these ad-
ditional machine features:
•
•
•
•
•
•
Date and Time (see Chapter 4 - Printing Options)
Ads and Inscriptions (see Chapter 4 - Printing Options)
Warnings (see Chapter 6 - System Settings)
Weight Hold (see Chapter 6 - System Settings)
View Preset (see Chapter 6 - System Settings)
Change Preset (see Chapter 6 - System Settings)
My Meter - Meter Settings Main Screen
Date and Time
My Meter - Meter Settings Screen - Date and Time
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Appendix A • PC Meter Connect Desktop App.
Feature Tabs
My Meter (cont'd)
Task Panel
Ads & Inscriptions
My Meter - Meter Settings Screen - Ads & Inscriptions (None Chosen)
My Meter - Meter Settings Screen - Ads & Inscriptions (Chosen)
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Appendix A • PC Meter Connect Desktop App.
Feature Tabs
My Meter (cont'd)
Task Panel
Warnings
My Meter - Meter Settings - Warnings Screen
Weight Hold
My Meter - Meter Settings - Weight Hold Screen
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Appendix A • PC Meter Connect Desktop App.
Feature Tabs
My Meter (cont'd)
Task Panel
View Preset
My Meter - Meter Settings Screen - View Preset (On)
My Meter - Meter Settings Screen - View Preset (Off)
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Appendix A • PC Meter Connect Desktop App.
Feature Tabs
My Meter (cont'd)
Task Panel
Change Preset
My Meter - Meter Settings Screen - Change Preset (On)
My Meter - Meter Settings Screen - Change Preset (Off)
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Appendix A • PC Meter Connect Desktop App.
Troubleshooting
IMPORTANT:
™
•
When using PC Meter Connect , disconnect the analog line to
your mailing machine.
•
If you want to use the analog phone line method of connecting
to the Data Center, unplug the USB cable from the back of the
machine, then connect the analog phone line.
•
•
If you have virus checking/firewall software installed on your
PC (e.g., Norton, McAfee, etc.), please check your settings to
ensure that FTP downloads are allowed. If FTP downloads are
restricted, this will interfere with your machine downloading in-
formation from the Pitney Bowes Data Center when using PC
™
Meter Connect . If necessary, contact your network/IT adminis-
trator to confirm the proper settings.
™
If you install PC Meter Connect on a PC with other Pitney
Bowes applications, you will need to exit PC Meter Connect
™
before you can use the other Pitney Bowes applications. Sim-
ply right-click on the PC Meter Connect™ icon in the system
™.
tray and select Exit to exit PC Meter Connect To restart PC
™
™
Meter Connect , just double-click on the PC Meter Connect
desktop icon.
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™
Appendix A • PC Meter Connect Desktop App.
Displaying PC Meter Connect™ Icon on System Tray
If you minimize or close the PC Meter Connect™ window, the appli-
cation will still be running in the background as indicated by the icon
in the system tray. If you cannot see the PC Meter Connect™ icon in
the system tray and you want to verify that the program is running,
follow these steps to display all icons on your system tray.
1. On your desktop taskbar (usually located on the bottom of your
screen, although it may be moved to any side of your screen),
right click on a blank area.
Blank Area of Desktop Taskbar
2. Click on Properties from the list of choices that displays.
3. At the Taskbar and Start Menu Properties window, on the Task-
bar tab, verify that the Hide inactive icons field is unchecked
(blank). If necessary, click to uncheck it. Click OK to finish.
4. If you see the PC Meter Connect™ icon in the system tray, you
know the program is running. If you need to start the application,
simply double-click the PC Meter Connect™ desktop icon (see
figures on previous page).
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™
Appendix A • PC Meter Connect Desktop App.
Problems Connecting to the Data Center via the PC
You cannot access www.pb.com from your PC using Internet
Explorer
Contact your IT administrator for any special setup needed to enable
your PC and Internet Explorer to access the Internet.
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™
Appendix A • PC Meter Connect Desktop App.
Problems Connecting to the Data Center via the PC
You can access www.pb.com using Internet Explorer but PC
Meter Connect™ cannot detect the Internet.
1. Right click on the PC Meter Connect™ tray icon and select "In-
ternet Settings...".
Right Click
on Tray Icon
Select "Internet
Settings..."
2. At the Internet Settings configuration screen, do either of the following:
Solution A - Set your PC Meter Connect™ to use the same
settings that Internet Explorer uses to connect to the Internet.
Choose “Use Internet Explorer proxy settings” under Proxy Ad-
dress Assignment (see screen below) and click OK.
Use Internet
Explorer
proxy settings
Internet Settings Screen in PC Meter Connect™
continued->
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™
Appendix A • PC Meter Connect Desktop App.
Problems Connecting to the Data Center via the PC
You can access www.pb.com using Internet Explorer but PC
Meter Connect™ cannot detect the Internet (continued)
Solution B - Enter your own network's Proxy Address and Au-
thentication settings (if used). Contact your IT administrator for
these settings. Click "Manual proxy settings", and enter the proxy
settings and proxy authentication (if used) provided by your IT
administrator (see screen below). Click OK.
Use "Manual
proxy settings"
(and "Proxy
Authentication",
if used)
Internet Settings Screen in PC Meter Connect™
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Appendix A • PC Meter Connect Desktop App.
Problems Connecting to the Data Center via the PC
You can access www.pb.com using Internet Explorer but you
are having problems downloading files to your mailing system
1. Right click on the PC Meter Connect™ tray icon and select "In-
ternet Settings...".
Right Click
on Tray Icon
Select "Internet
Settings..."
2. At the Internet Settings configuration screen, choose "Active" for
FTP Mode (see screen below) and click OK.
Use "Active"
for FTP Mode
Internet Settings Screen in PC Meter Connect™
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Appendix B • Passwords and Meter
Functions
Passwords can be set up on your system to prevent unauthorized
access to the machine and/or to a specific account. This appendix
explains the effects on system functions when using either or both
types of passwords.
NOTE: For information on setting up a password for the machine
i
itself (referred to as a "Lock Code" in this manual), see Chapter
6, System Settings. For information on setting up a password
for an account when using the optional accounting feature, see
Chapter 7, Standard Accounting.
and have set it
to this:
If you have this:
then...
Meter Password
(Lock Code)
Lock Code
on power-up,
activated but
"Lock on sleep"
option is not set
or after awakening
No Account
Passwords
activated
the machine when the
machine was put in sleep
mode by pressing Lock,
you need to enter the
Lock Code password
Meter Password
(Lock Code)
Lock Code
on power-up,
activated and
"Lock on sleep"
option is set
or after awakening
No Account
Passwords
activated
the machine when the
machine was put in sleep
mode by pressing Lock,
or awakening from a
time-out induced sleep
mode,
you need to enter the
Lock Code password
continued on next page ->
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Appendix B • Passwords and Meter Functions
and have set it
to this:
If you have this:
then...
Meter Password
(Lock Code)
Lock Code
on power-up,
activated but
"Lock on sleep"
option is not set
or after awakening
An Account
Password has
been activated
the machine when the
machine was put in sleep
mode by pressing Lock,
you can enter the Lock
Code password or an
Account password*
Meter Password
(Lock Code)
Lock Code
on power-up,
activated and
"Lock on sleep"
option is set
or after awakening
An Account
Password has
been activated
the machine when the
machine was put in sleep
mode by pressing Lock,
or awakening from a
time-out induced sleep
mode,
you can enter the Lock
Code password or an
Account password*
*Account Password Restrictions - If you enter an Account password
to gain access to the machine, the following results:
•
The account that you have entered the password for becomes
the selected account for printing postage and you will not need to
enter the Account password again at that time.
•
•
Change Account, Use Accounting Functions, and Change Setup
within the menu are not available. Refill Postage is not available.
If you want to gain access to all the menu items and the Refill
Postage feature, press Lock to put the machine in sleep mode,
press any button to awaken the machine, and enter the Lock
Code password.
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Appendix C • How to Enter Text
When is Text Entry Used?
Text is entered when:
•
•
•
Naming an account (with optional Standard Accounting).
Entering international country names
Entering Canada and UK Postal Codes when sending mail within
those countries
How is Text Entry Done?
Text entry is done via the numeric keypad in a fashion similar to cur-
rent cell phone text entry. Each key, 2 through 9, has three or four
letters displayed above it.
There is no dedicated key to switch between alpha and numeric
mode. On those screens (and only those screens) where either an
alpha or numeric character may be entered (e.g. preset names,
postal codes, account names), tap a numeric key to cycle through
the 4 possibilities for that key. For example, tapping the “2” numeric
key cycles through "2" - "A" - "B" - "C". Extended character sets are
provided for foreign markets on a country-by-country basis. In those
cases, a numeric key may be tapped several times (greater than
four) to cycle through the complete character set associated with a
key.
Account Names
For account names, the first letter of the first word automatically de-
faults to uppercase.
If you wish to enter two consecutive alpha characters that are located
on the same numeric key (such as “DE”), you must wait for the cursor
to automatically move right to the second character’s position before
entering the second character. There is about a 1-second delay follow-
ing an alpha entry before the cursor moves one position to the right.
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Appendix C • How to Enter Text
Special Characters
Special characters are accessed by repeatedly pressing the “1” key.
Special characters include:
Symbol
Name
,
&
*
Comma
Ampersand
Asterisk
.
Period
:
Colon
$
-
Currency symbol
Minus sign (dash)
Question mark
Forward slash
Backward slash
Open parenthesis
Close parenthesis
Exclamation point
“at” sign
?
/
\
(
)
!
@
+
#
%
^
=
Plus sign
Hash mark
Percentage
Upper carrot
Equal sign
The 0 (zero) key on the keypad functions as the space key. The word
“Space” is printed on the keypad overlay to indicate this.
The decimal point key also functions as the Shift key. The word
“Shift” is printed on the keypad overlay to indicate this. In the alpha
character entry mode (any screen that accepts alpha characters),
this key toggles between “all uppercase letters” and “all lowercase
letters.” When an up arrow (▲) displays in the last position, the up-
percase mode is activated.
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Appendix D • Glossary
Account—set up when using the Accounting option. An account
can be an organization, person, department, etc. to which postage is
charged. The machine stores the total postage used and the number
of mail pieces processed for each account. The total number of ac-
counts available on your machine depends on the option purchased.
Advertisement, Envelope—An advertising message that appears
next to the machine's meter stamp. You can choose from an array of
standard and custom ads.
Analog Line–a "standard" phone line supplied by the phone com-
pany. You use an analog phone line when you connect to the Pitney
Bowes Data Center using your machine's modem phone jack. Analog
phone lines are usually Fax lines, residential phone lines, and lines
used by modems or credit card readers. Compare to Digital Line.
Default—A value or setting the machine automatically uses unless
you change it. As delivered, your machine has factory-set defaults or
“normal” settings. You may change these if you wish.
Digital Line–a type of line used on digital phone systems (so called
PBX systems). Many PBX manufacturers have designed phone sys-
tems that deliver much more current to the phone than does a "stan-
dard" analog phone line supplied by the phone company. As a result,
if you connect your machine's modem phone jack to a PBX digital
line, thinking that it’s an analog line, you could damage your modem
with too much current and not even know it.
Home Screen—The machine display that shows your current selec-
tions. It indicates that you're ready to print postage.
Inspection (Postal)—The USPS® requires a postal inspection of
your machine every 120 days to ensure accurate postal funds ac-
counting. This postal inspection requirement can be automatically
met by merely connecting your machine to the Pitney Bowes Data
Center for any reason (e.g., to check your Postage By Phone® ac-
count, add postage to your machine, etc.).
®
IntelliLink —A Pitney Bowes technology that allows you to down-
load machine features, postal rates, and system updates via a digital
link to the Pitney Bowes Data Center.
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Appendix D • Glossary
Lock Code—A four-digit code that can be set up which acts as a
password to gain access to the machine after it powers up or after it
is awakened from a sleep mode.
Meter Stamp (indicia)—The imprint produced by the machine (known
as meter stamp or indicia). Depending on your settings, it may include:
•
•
The indicia (includes the postage amount, date, code, etc.)
An advertisement, which is an optional part of the machine stamp
that lets you convey your own special message to the mail recipient.
Modem–a device on your machine for connecting to the Pitney
Bowes Data Center over a standard (analog) telephone line. This
modem should NOT be connected to a digital line (as is used on
most PBX systems in offices). See also Digital Line.
Origin Postal Code—The Postal Code assigned to your city or
town. Mail processed on your machine must be posted from a loca-
tion in your Postal Code area.
PC Meter Connect™ Desktop Application–a small software appli-
cation you install on your PC to allow your mailing system to connect
to the Pitney Bowes Data Center through your PC’s Internet connec-
tion rather than over a standard telephone line.
®
Postage-By-Phone —A service available through Pitney Bowes that
allows you to buy postage and check account status via a phone line
or the Internet. It also permits convenient postal inspection.
Presets—A custom machine setting you can call up instantly at the
push of a button. You can assign the preset a number of values, de-
pending on the postage mode you're in, how your machine is set up
and what options are installed. A preset will always have a name and
postage amount, and could also have an ad, class of service, operat-
ing mode and other values assigned to it.
Serial Number—The serial number found on the rear of the machine.
Sleep Mode—An energy-saving feature of your machine that clears
the display after a certain period of idle time. Pressing any key awak-
ens the display.
Tape Sheets—self-adhering paper which you print postage on and
apply to a piece of mail or package that is too big to be processed
through the machine.
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Index
A
Accessories. See Options
Accidentally Printing the Wrong Postage 10-5
Accounting feature (Standard)
Clearing all or some of the accounts 7-7
Creating an account 7-2
Deleting an account 7-8
Editing Account Name and Password 7-3
Effects of password on system functions 6-8, B-2
Overview of Available Options 7-1
Printing an accounting report (single and multiple) 7-5, 7-6
Selecting an Account to Track Postage 7-3
Setting passwords 7-2
Turning feature ON or OFF 7-2
Viewing account totals 7-4
Account No., Refill Receipt Listing 5-9, 5-10
Adding postage to your machine 5-9
Add-on USPS services. See also Postal (various sub-listings). 3-2
Ad, Envelope. See Envelope Ad
Advertisement, Envelope
Glossary Entry D-1
Alpha/Numeric keypad 2-2
Analog phone line
Establish communications to data center 5-6
Location of jack on machine 5-6
Applying postage. See also Postage 3-3
Auto-Advance of printed date 3-3, 4-2
B
Batch Count
Clearing 3-8
Printing 3-7
Viewing (Checking) the Batch Count 3-6
Blank Display 10-3
C
Checking account balance in Postage by Phone® System 5-8
Checking the funds (postage) in your meter 3-1, 5-7
Classes (postal). See Postal Class
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Index
Class key
used when entering postage 3-4, 3-5
Cleaning Printer Nozzles 9-5
Communications 5-5
Communications, Establishing Between Your Machine and the Data
Center
Overview 5-1
Communications, establish with data center
Analog phone line 5-6
Using mailstation assistant™ 5-5
Control Panel
Figure and Description 2-2
Credit Line Available, Refill Receipt Listing 5-9, 5-10
D
Data Center (Pitney Bowes)
Connecting via analog phone line 5-6
Connecting via PC Meter Connect™ 5-5
Problems Connecting via the PC A-19
Date
Auto-advance of date 4-2
How it shows on meter stamp 4-1
Manually changing printed date 4-2
Printing date on incoming mail 4-9
Default Settings
Glossary Entry D-1
Destination ZIP or Zone 3-4, 3-5
Digital indicia. See Meter stamp
Digital Line D-1
Display on control panel
Location and use 2-2
Problems, Being blank 10-3
Setting display contrast 6-1
Documentation for Machine other than this Guide 1-5
Downloads from the data center to your machine
Downloading Files or Updating System 5-11
Envelope Ads/Postal Inscriptions 5-3
Overview 5-2
Postal Inspection 5-3
Postal Rate Update 5-4
System Update 5-3
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E
Entering weight manually 3-5
Enter/Yes key, location and use 2-2
Envelope ad
Adding/removing to the meter stamp 4-6
Location on meter stamp 1-3
Purchasing 4-6
Error Messages 10-1
Establishing Communications Between Your Machine and the Pitney
Bowes Data Center 5-1
Extension cable option for scale 11-2
F
Features, Overview of Machine 1-2
Funds (postage)
Checking account balance in Postage by Phone® System 5-8
Checking amount in meter 3-1, 5-7
Printing a report 5-7
G
Glossary D-1
H
High value warning, Explanation and setting 6-12
Home Screen 3-1
I
Incoming mail, Printing options 4-8
Indicia. See Meter stamp
Ink maintenance
Cleaning printer nozzles 9-5
Printing test pattern 9-4
Replacing ink tray 9-6
Replacing the ink cartridge 9-2
Replacing the print head 9-5
Ink Out, Message 9-1
Ink Tank (Cartridge)
How to Order 11-1
Messages Indicating Replacement 9-1
Replacing 9-2
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Index
Ink tray
Replacing 9-6
Inscriptions, Postal. See Postal Inscriptions
Inspections, postal (USPS requirements)
Fulfilling 5-11
IntelliLink®
Description 1-3
Internal rating feature
Explanation of option 2-2, 11-1
Used when applying postage 3-4, 3-5
Intra BMC ZIP Code Groups, Setup and Use 6-15
Intra BMC ZIPs, Set up in machine 6-16
L
LED
Location on machine 2-1, 2-3
Lock code
Effects on system functions B-1
Setting up in machine 6-8
Low Ink, Message 9-1
M
Machine, Connections on Back 2-3
Machine Settings
Batch Count - Checking, Printing, and Clearing 3-6
Maintenance. See Ink maintenance
Manually Changing Printed Date for the Meter Stamp 4-2
Menu key, location and use 2-2
Messages Indicating Ink Cartridge Replacement 9-1
Meter No., Refill Receipt Listing 5-9
Meter serial number
Location on meter stamp 1-3, 4-1
Location on refill receipt 5-9, 5-10
Meter stamp
Adding/Removing an envelope ad to the meter stamp 4-6
Adding/Removing postal inscription to the meter stamp 4-7
Figure explaining sections 1-3, 4-1
Manually changing printed date 4-2
Printing envelope ad only (no meter stamp) 4-9
Printing the date and time only (no meter stamp) 4-8
Turning On or Off printed date 4-4
Metric weight, viewing 6-10
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index
N
No key, location and use 2-2
O
Options
Accounting Feature 11-1
Extension cable for scale 11-1
Internal Rating Feature 11-1
Postal Inscriptions/Envelope Ads 11-2
Scale 11-1
Origin postal code
Postal requirements 1-3, 4-1
Origin Postal Code D-2
Overview of Accounting Options 7-1
Overview, of book 1-1
P
Passwords
Effects on system functions B-1
Entering for lock code to enable machine B-1
Entering when using departmental accounts 7-3
Restrictions when accessing machine via account password B-2
Setting up for departmental accounts 7-2
Setting up for lock code 6-8
PC Meter Connect
Access/Launching the Application A-2
Connection Status Icons A-4
Download from website A-2
Establish communications to data center 5-5
Exposing system tray icon A-18
Features Accessible from the System Tray Icon A-6
Features Overview 1-5, A-1
Feature Tabs A-7
Installation A-2
Main Window 5-5, A-3
Minimum requirements to install on PC A-1
Problems Connecting to the Data Center via the PC A-19
Problems Refilling Postage via the PC A-23
Troubleshooting A-17
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Index
Pitney Bowes Contact List v
Pitney Bowes Data Center. See Data Center (Pitney Bowes)
Postage
Adding funds (postage) to your Postage By Phone® account 5-1
Adding to your meter 5-9
As it shows on meter stamp 1-3, 4-1
Definition of postage in meter on report 5-9, 5-10
Determining the amount to use 3-2
Establishing Communications Between Your Machine and the
Pitney Bowes Data Center 5-1
How it is stored in your machine 5-1
How to check in your machine 5-7
How to check your account balance in the Postage by Phone®
System 5-8
Keying in the postage directly 3-3
Optional add-on USPS services 3-2
Prepaid, amount available to downwload 5-8
Using the optional scale with optional internal rating 3-4
Using when entering weight manually 3-5
Postage By Phone®
Checking your account balance 5-8
Contacting v
Postage in Meter, Refill Receipt Listing 5-10
Postal Class
Choosing the right one 3-4, 3-5
List of available with internal rating option 11-1
Setting a matching inscription 4-7
Postal Inscriptions
Adding/Removing to the Meter Stamp 4-7
Downloading 5-3
List of 11-2
Printing option 4-1
Purchasing 4-8
Postal Inspection 5-3, 5-11
Postal Rate Update 5-4
Postal Requirements 1-4, 3-2
Prepaid on account, Refill receipt listing 5-10
Prepaid (postage), amount available to downwload 5-8
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index
Presets
Glossary entry D-2
Recalling preset 6-7
Storing a new one 6-4
Turning on or off 6-4
Viewing existing preset 6-5
What is a Preset 6-3
Why Should I Always Include a USPS® “Class” 6-3
Why Should I Use Presets 6-3
Printer Nozzles, Cleaning 9-5
Print Head, Replacing 9-5
Printing
Printing a $0.00 Meter Stamp 4-2, 9-1
Printing a funds (postage) report 5-7
Printing options 4-1
Printing the Batch Count 3-7
Print the date and time only 4-1
Print the envelope ad only 4-1
Sections of the Meter Stamp Figure 4-1
Test Pattern (for troubleshooting) 9-4
Problems
Accidentally Printing the Wrong Postage 10-5
Problems Refilling Postage via the PC A-23
R
Rate updates. See Postal rate updates
Refill Amount, Refill Receipt Listing 5-9, 5-10
Refill postage. See Adding postage
Replacing the Ink Cartridge 9-2
Replacing the Ink Tray 9-6
Replacing the Print Head 9-5
Reports
Explanation 8-1
Funds 8-1
Refill Summary 8-2
Software (System) Version 8-4
View Software (System) Versions (non-printing) 8-5
Requirements
Postal, for Your Machine 1-4
Review keys, location and use 2-2
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Index
S
Safety Notes 1-8
Safety, Telephone 1-10
Scale
Activating/Disabling weight hold mode 6-11
Explanation of option 11-2
Ordering one 11-2
Reset to zero weight 6-10
Used when rating mail 3-4
Used when rating mail but overwieght piece 3-5
View metric weight 6-10
Security. See Passwords
Serial Number D-2
Settings. See Machine Settings
Sleep mode
Definition 6-9
Manual activation 6-9
Setting sleep mode activation time 6-9
Small Office Series™ 1-2
Specifications
Equipment 1-6
Material 1-7
Standard Accounting. See Accounting, Standard
Supplies and Accessories 11-1
System Settings
Activating sleep mode manually 6-9
Entering the prefix for dialing out to data center via Analog Line
6-14
Preset Feature 6-3
Selecting Tone/Pulse for Dialing Out to Data Center via Analog Line
6-14
Setting Contrast of LCD Display 6-1
Setting/Disabling the lock code 6-8
Settings for the optional scale 6-10
Setting sleep mode activation time 6-9
Setting System Time 6-2
Setting the high value warning 6-12
Setting the low funds warning 6-13
System Update 5-3
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index
T
Tape sheets
Proper applying 3-4, 3-5
Tape Strips D-2
Technical support v
Telephone, Safety 1-10
Text entry
Entering postal codes and accounts C-1
Special characters C-2
Time-stamp incoming mail 4-8
Tracking Postage
Batch Count vii, 3-6
Troubleshooting
Accidentally Printing the Wrong Postage 10-5
Blank Display 10-3
Display is difficult to read 10-3
Error Messages 10-1
Getting Help 10-1
Printing is Incomplete, Streaked, or Poor Quality 10-3
Problems Connecting to Data Center via Analog Line 10-4
Problems Connecting to the Data Center via the PC A-19
Problems dialing out via analog line 10-4, A-19, A-22
Turn off date printing 4-1
U
United States Postal Service (USPS)
Website v
USPS Meter Inspection
Perform 5-11
V
Viewing (Checking) the Batch Count 3-6
W
Warnings
Ink Out 9-1
Low Ink 9-1
Weighing with optional scale 3-4, 3-5
Weight hold mode 3-6
Weight, viewing metric 6-10
What's in this Guide 1-1
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Index
Z
Zone, Entering when rating a mail piece 3-4, 3-5
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1 Elmcroft Road
Stamford, Connecticut 06926-0700
www.pitneybowes.com
PB Form SV61983 Rev. G 10/10
©2010 Pitney Bowes Inc.
All Rights Reserved
*sv61983revG*
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