241S4
EN User manual
1
32
37
Customer care and warranty
Troubleshooting & FAQs
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1. Important
‡ꢀ Please use approved power cord provided
by Philips all the time. If your power cord
is missing, please contact with your local
service center. (Please refer to Customer
Care Consumer Information Center)
1. Important
This electronic user’s guide is intended for
anyone who uses the Philips monitor.Take time
to read this user manual before you use your
monitor. It contains important information and
notes regarding operating your monitor.
‡ꢀ Do not subject the monitor to severe
vibration or high impact conditions during
operation.
The Philips guarantee applies provided the
product is handled properly for its intended use,
in accordance with its operating instructions and
upon presentation of the original invoice or cash
receipt, indicating the date of purchase, dealer’s
name and model and production number of the
product.
‡ꢀ Do not knock or drop the monitor during
operation or transportation.
Maintenance
‡ꢀ To protect your monitor from possible
damage, do not put excessive pressure
on the LCD panel.When moving your
monitor, grasp the frame to lift; do not lift
the monitor by placing your hand or fingers
on the LCD panel.
1.1 Safety precautions and
maintenance
‡ꢀ Unplug the monitor if you are not going to
use it for an extensive period of time.
Warnings
Use of controls, adjustments or procedures
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may result in exposure to shock, electrical
hazards and/or mechanical hazards.
‡ꢀ Unplug the monitor if you need to clean it
with a slightly damp cloth.The screen may
be wiped with a dry cloth when the power
is off. However, never use organic solvent,
such as, alcohol, or ammonia-based liquids
to clean your monitor.
Read and follow these instructions when
connecting and using your computer monitor.
‡ꢀ To avoid the risk of shock or permanent
damage to the set, do not expose the
monitor to dust, rain, water, or excessive
moisture environment.
Operation
‡ꢀ Please Keep the monitor out of direct
sunlight, very strong bright lights and away
from any other heat source. Lengthy
exposure to this type of environment may
result in discoloration and damage to the
monitor.
‡ꢀ If your monitor gets wet, wipe it with dry
cloth as soon as possible.
‡ꢀ If foreign substance or water gets in
your monitor, please turn the power off
immediately and disconnect the power
cord.Then, remove the foreign substance
or water, and send it to the maintenance
center.
‡ꢀ Remove any object that could fall into
ventilation holes or prevent proper cooling
of the monitor’s electronics.
‡ꢀ Do not block the ventilation holes on the
cabinet.
‡ꢀ Do not store or use the monitor in
locations exposed to heat, direct sunlight or
extreme cold.
‡ꢀ When positioning the monitor, make
sure the power plug and outlet are easily
accessible.
‡ꢀ In order to maintain the best performance
of your monitor and use it for a longer
lifetime, please use the monitor in a
location that falls within the following
temperature and humidity ranges.
‡ꢀ If turning off the monitor by detaching the
power cable or DC power cord, wait for 6
seconds before attaching the power cable
or DC power cord for normal operation.
1
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1. Important
1.2 Notational Descriptions
‡ꢀ Temperature: 0-40°C 32-95°F
‡ꢀ Humidity: 20-80% RH
The following subsections describe notational
conventions used in this document.
Important information for Burn-in/Ghost
image
Notes, Cautions andWarnings
‡ꢀ IMPORTANT:Always activate a moving
screen saver program when you leave
your monitor unattended. Always activate
a periodic screen refresh application if
your monitor will display unchanging static
content. Uninterrupted display of still or
static images over an extended period
may cause “burn in”, also known as “after-
imaging” or “ghost imaging”, on your screen.
“Burn-in”,“after-imaging”, or “ghost imaging”
is a well-known phenomenon in LCD panel
technology. In most cases, the “burned in”
or “after-imaging” or “ghost imaging” will
disappear gradually over a period of time
after the power has been switched off.
Throughout this guide, blocks of text may be
accompanied by an icon and printed in bold or
italic type.These blocks contain notes, cautions
or warnings.They are used as follows:
Note
This icon indicates important information and
tips that help you make better use of your
computer system.
Caution
This icon indicates information that tells you
how to avoid either potential damage to
hardware or loss of data.
Warning
Warning
This icon indicates the potential for bodily harm
and tells you how to avoid the problem.
Failure to activate a screen saver, or a periodic
screen refresh application may result in severe
“burn-in” or “after-image” or “ghost image”
symptoms that will not disappear and cannot be
repaired.The damage mentioned above is not
covered under your warranty.
Some warnings may appear in alternate formats
and may not be accompanied by an icon. In such
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mandated by the relevant regulatory authority.
Service
‡ꢀ The casing cover should be opened only by
qualified service personnel.
‡ꢀ If there is any need for any document for
repair or integration, please contact with
your local service center. (please refer to
the chapter of “Consumer Information
Center”)
‡ꢀ For transportation information, please refer
to “Technical Specifications”.
‡ꢀ Do not leave your monitor in a car/trunk
under direct sun light.
Note
Consult a service technician if the monitor
does not operate normally, or you are not sure
what procedure to take when the operating
instructions given in this manual have been
followed.
2
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1. Important
Taking back/Recycling Information for
Customers
1.3 Disposal of product and packing
material
Philips establishes technically and economically
viable objectives to optimize the environmental
performance of the organization's product,
service and activities.
Waste Electrical and Electronic Equipment-
WEEE
From the planning, design and production
stages, Philips emphasizes the important of
making products that can easily be recycled. At
Philips, end-of-life management primarily entails
participation in national take-back initiatives
and recycling programs whenever possible,
preferably in cooperation with competitors,
which recycle all materials (products and related
packaging material) in accordance with all
Environmental Laws and taking back program
with the contractor company.
This marking on the product or on its
packaging illustrates that, under European
Directive 2012/19/EU governing used electrical
and electronic appliances, this product may
not be disposed of with normal household
waste.You are responsible for disposal of
this equipment through a designated waste
electrical and electronic equipment collection.
To determine the locations for dropping off
such waste electrical and electronic, contact
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organization that serves your household or the
store at which you purchased the product.
Your display is manufactured with high quality
materials and components which can be
recycled and reused.
To learn more about our recycling program
please visit
about/sustainability/ourenvironment/
productrecyclingservices.page
Your new monitor contains materials that can
be recycled and reused. Specialized companies
can recycle your product to increase the
amount of reusable materials and to minimize
the amount to be disposed of.
All redundant packing material has been
omitted.We have done our utmost to make the
packaging easily separable into mono materials.
3OHDVHꢀÀQGꢀRXWꢀDERXWꢀWKHꢀORFDOꢀUHJXODWLRQVꢀRQꢀ
how to dispose of your old monitor and packing
from your sales representative.
3
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2. Setting up the monitor
Install the base
241S4L
2. Setting up the monitor
1. Place the monitor face down on a smooth
surface. Pay attention not to scratch or
damage the screen.
2.1 Installation
Package contents
241S4L
241S4
2. Hold the base with both hands.
使用
前请阅
读使用说
明
(1) Gently attach the base to the column
until the three guiding pins rest into the
position holes.
保留备用
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located at the bottom of the base, and
secure the base to the column tightly.
2
VGA (Optional)
DVI (Optional)
241S4LC
241S4
1
使用
前请阅
读使用说
明
保留备用
VGA (Optional)
DVI (Optional)
4
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2. Setting up the monitor
241S4LC
3. Hold the base with both hands.
(1) Gently attach the base to the column
until the three guiding pins rest into the
position holes.
1. Place the monitor face down on a smooth
surface. Pay attention not to scratch or
damage the screen.
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located at the bottom of the base, and
secure the base to the column tightly.
2
2. Snap in the base in theVESA mount area.
1
5
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2. Setting up the monitor
Connecting to your PC
2.2 Operating the monitor
241S4L
Description of the control buttons
1
3
2
4
3
2
1
241S4LC
3
1
3
2
4
7 6
5
4
2
1
3
2
Switch monitor’s power ON and
OFF.
1
Access the OSD menu
.
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1
2
3
4
AC power input
DVI input
Adjust the OSD menu.
Select the SmartPower control
level.
VGA input
Kensington anti-theft lock
Adjust brightness of the display.
Connect to PC
Return to previous OSD level.
1. Connect the power cord to the back of
SmartImage hot key.There are 6
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Movie, Game, Economy, Off.
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7
2. Turn off your computer and unplug its
power cable.
3. Connect the monitor signal cable to the
video connector on the back of your
computer.
4. Plug the power cord of your computer and
your monitor into a nearby outlet.
5. Turn on your computer and monitor. If the
monitor displays an image, installation is
complete.
6
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2. Setting up the monitor
Description of the On Screen Display
The OSD Menu
Below is an overall view of the structure of
the On-Screen Display.You can use this as a
reference when you want to work your way
around the different adjustments later on.
What is On-Screen Display (OSD)?
On-Screen Display (OSD) is a feature in all
Philips LCD monitors. It allows an end user to
adjust screen performance or select functions
of the monitors directly through an on-screen
instruction window.A user friendly on screen
display interface is shown as below:
Main menu
Sub menu
VGA
Input
DVI
Picture
Picture Format
Wide Screen, 4:3
Brightness
0~100
9*$
,QSXW
'9,
Contrast
0~100
SmartContrast
Gamma
Off, On
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1.8, 2.0, 2.2, 2.4, 2.6
Color
Color Temperature
5000K, 6500K, 7500K,
8200K, 9300K, 11500K
&RORU
sRGB
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User Define
Red: 0~100
Green: 0~100
Blue: 0~100
English Español, Français, Deutsch, Italiano,
࿒፩ၭĭ
Language
Português, Русский
Türkçe,
Nederlands, Svenska, Suomi, Polski, Čeština
Basic and simple instruction on the control
keys
한국어, 日本語, Maryar, Українська,
Português do Brazil,
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In the OSD shown above, you can press
buttons at the front bezel of the monitor
to move the cursor, and press OK button to
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0~100
OSD Settings
Horizontal
Vertical
0~100
Transparency
Off, 1, 2, 3, 4
5s, 10s, 20s, 30s, 60s
OSD Time Out
Auto
Setup
Power LED
0, 1, 2, 3, 4
0~100
H.Position
V.Position
Phase
0~100
0~100
0~100
On, Off
Clock
Resolution Notification
Reset
Yes, No
Information
7
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2. Setting up the monitor
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Height adjustment
This monitor is designed for optimal
performance at its native resolution, 1920 ×
1080 @ 60 Hz.When the monitor is powered
on at a different resolution, an alert is displayed
on screen: Use 1920 × 1080 @ 60 Hz for best
results.
Display of the native resolution alert can be
switched off from Setup in the OSD (On
Screen Display) menu.
110mm
(241S4LC)
Physical Function
Pivot
Tilt
90°
20
0°
-5
(241S4L/241S4LC)
(241S4LC)
Swivel
65
-65
(241S4LC)
8
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2. Setting up the monitor
3. Remove the screws from hinge cover.
2.3 Remove the Base Assembly for
VESA Mounting
Before you start disassembling the monitor
base, please follow the instructions below to
avoid any possible damage or injury.
241S4L
1. Place the monitor face down on a smooth
surface. Pay attention not to scratch or
damage the screen.
4. Remove the base assembly.
2. 8VHꢀDꢀÁDWKHDGꢀVFUHZGULYHUꢀWRꢀUHPRYHꢀIRXUꢀ
mylars from the hinge cover.
241S4LC
1. Place the monitor face down on a smooth
surface. Pay attention not to scratch or
damage the screen.
9
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2. Setting up the monitor
2. 8VHꢀDꢀÁDWKHDGꢀVFUHZGULYHUꢀWRꢀUHPRYHꢀIRXUꢀ
Note
mylars from the hinge cover.
This monitor accepts a 100mm x 100mm
VESA-Compliant mounting interface.
1
100mm
100mm
2
3. Remove the screws from hinge cover.
1
2
4. Remove the base assembly.
10
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3. Image Optimization
2. Keep pressing
to toggle among 2IÀFHꢁꢀ
3. Image Optimization
Photo, Movie, Game, Economy and Off.
3. The SmartImage on screen display will
remain on screen for 5 seconds, or you can
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3.1 SmartImage
What is it?
4. When SmartImage is enabled, the sRGB
scheme is disabled automatically.To use
sRGB, you need to disable SmartImage
SmartImage provides presets that optimize
display for different types of content, dynamically
adjusting brightness, contrast, color and
sharpness in real time.Whether you're working
with text applications, displaying images or
watching a video, Philips SmartImage delivers
great optimized monitor performance.
with the
button at the front bezel of
your monitor.
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Movie, Game, Economy and Off.
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Why do I need it?
2IILFH
You want a monitor that delivers optimized
display all your favorite types of content,
SmartImage software dynamically adjust
brightness, contrast, color and sharpness in
real time to enhance your monitor viewing
experience.
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How does it work?
SmartImage is an exclusive, leading edge Philips
technology that analyzes the content displayed
on your screen. Based on a scenario you select,
SmartImage dynamically enhances the contrast,
color saturation and sharpness of images to
enhance the contents being displayed - all in
real time with the press of a single button.
vꢀ Office: Enhances text and dampens
brightness to increase readability and
reduce eye strain.This mode significantly
enhances readability and productivity when
you’re working with spreadsheets, PDF files,
scanned articles or other general office
applications.
How to enable SmartImage?
vꢀ Photo: This profile combines color
saturation, dynamic contrast and sharpness
enhancement to display photos and other
images with outstanding clarity in vibrant
colors - all without artifacts and faded
colors.
vꢀ Movie: Ramped up luminance, deepened
color saturation, dynamic contrast and
razor sharpness displays every details in
darker areas of your videos without color
washout in brighter areas maintaining a
dynamic natural values for the ultimate
video display.
1. Press
to launch the SmartImage on
screen display.
11
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3. Image Optimization
vꢀ Game: Turn on over drive circuit for best
response time, reduce jaggy edges for fast
moving objects on screen, enhance contrast
ratio for bright and dark scheme, this
profile delivers the best gaming experience
for gamers.
3.3 Philips SmartControl Premium
The new SmartControl Premium software
by Philips allows you to control your monitor
via an easy to use on-screen graphic interface.
Complicated adjustments are a thing of the
past as this user friendly software guides you
through ÀQHꢈWXQLQJꢀUHVROXWLRQꢁꢀ&RORUꢀFDOLEUDWLRQꢁꢀ
Clock/Phase adjustments, RGB White point
adjustment, etc.
vꢀ Economy: Under this profile, brightness,
contrast are adjusted and backlighting
finetuned for just right display of everyday
office applications and lower power
consumption.
Equipped with latest technology in core
algorithm for fast processing and response, this
Windows 7 compliant eye catching animated
Icon based software is ready to enhance your
experience with Philips monitors!
vꢀ Off: No optimization by SmartImage.
3.2 SmartContrast
What is it?
Installation
Unique technology that dynamically analyzes
displayed content and automatically optimizes
a Monitor's contrast ratio for maximum visual
clarity and viewing enjoyment, stepping up
backlighting for clearer, crisper and brighter
images or dimming backlighting for clear display
of images on dark backgrounds.
‡ꢀ Follow the instruction and complete the
installation.
‡ꢀ You can launch after installation is
completed.
‡ꢀ If you want to launch later, you can either
click the shortcut on desktop or toolbar.
Why do I need it?
You want the very best visual clarity and
viewing comfort for every type of content.
SmartContrast dynamically controls contrast
and adjusts backlighting for clear, crisp, bright
gaming and video images or displays clear,
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monitor's power consumption, you save on
energy costs and extend the lifetime of your
monitor.
How does it work?
When you activate SmartContrast, it will analyse
the content you are displaying in real time to
adjust colors and control backlight intensity.This
function will dynamically enhance contrast for a
great entertainment experience when viewing
videos or playing games.
First launch -Wizard
‡ꢀ The first time after installation of
SmartControl Premium, it will automatically
go to Wizard for first time launch.
‡ꢀ The wizard will guide you through
adjustment your monitor performance step
by step.
‡ꢀ You can go to Plug-in menu to launch
wizard later on as well.
12
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3. Image Optimization
‡ꢀ You can adjust more options without
wizard by Standard pane.
Start with Standard pane
Adjust menu
‡ꢀ Adjust Menu allows you to adjust
Brightness, Contrast, and Resolution.
‡ꢀ You can follow the instruction and do the
adjustment.
‡ꢀ Cancel prompts user if you want to cancel
installation.
Color menu
‡ꢀ Color Menu allows you to adjust RGB,
Black Level,White Point, Display Gamma,
Calibration, SmartImage, and SmartKolor.
‡ꢀ You can follow the instruction and do the
adjustment.
‡ꢀ Refer to below table for sub-menu item
base on your input.
‡ꢀ Example for Color Calibration.
13
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3. Image Optimization
1. "Show Me" starts color calibration tutorial.
2. Start - starts the 6-step color calibration
sequence.
3. Quick View loads the before/after images.
4. To return to Color home pane, click the
Cancel button.
5. Enable color calibration - by default is on.
If unchecked, does not allow for color
calibration to happen, dimes out start and
quick view buttons.
6. Must have patent info in calibration screen.
14
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3. Image Optimization
First Color Calibration Screen
Eco Power menu
‡ꢀ Previous button is disabled until the second
color screen.
‡ꢀ Next goes to the succeeding target
(6-targets).
‡ꢀ Final next goes File > Presets pane.
Options menu
‡ꢀ Cancel closes the UI and returns to the
plug in page.
Options>Preferences - Will only be active
when selecting Preferences from the drop-
down Options menu. On a non-supported
display capable of DDC/CI, only the Help and
Options tabs are available.
SmartImage
Allow users to change setting for better display
setting based on content.
When Entertainment is set, SmartContrast and
SmartResponse are enabled.
‡ꢀ Displays current preference settings.
‡ꢀ A checked box enables the feature.The
check box is a toggle.
‡ꢀ Enable Context Menu on desktop is
checked (On) by default. Enable Context
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3. Image Optimization
menu displays SmartControl Premium
selections for Select Preset andTune
Display in the desktop right-click context
menu. Disabled removes SmartControl
Premium from the right click context menu.
Option>Auto Pivot.
‡ꢀ EnableTaskTray icon is checked (On) by
default. Enable context menu shows the
task tray menu for SmartControl Premium.
A right click on the task tray icon displays
the menu options for Help,Technical
Support. Check for Update, About, and Exit.
When Enable task tray menu is disabled,
the task tray icon will only display Exit.
‡ꢀ Run at Startup is checked (On) by default.
When disabled, SmartControl Premium
will not launch at start or be in the task
tray.The only way to launch SmartControl
Premium is either from the desktop short
cut or from the program file. Any preset
set to run at startup will not load when
this box is unchecked (Disabled).
Options>Input - Will only be active when
selecting Input from the drop-down Options
menu. On a non-supported display capable of
DDC/CI, only the Help and Options tabs are
available.All other SmartControl Premium tabs
are not available.
‡ꢀ Enable transparency mode (Windows 7,
Vista, XP). Default is 0% Opaque.
Options>Audio - Will only be active when
selectingVolume from the drop-down Options
menu.
On a non-supported display capable of DDC/
CI, only the Help and Options tabs are available.
‡ꢀ Display the Source instruction pane and
current input source setting.
‡ꢀ On single input displays, this pane will not
be visible.
Options>Theft Deterrence -Theft Deterrence
Pane will only be active when selectingTheft
Deterrence Mode from the drop-down Plug-in
menu.
16
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3. Image Optimization
To enableTheft Deterrence, click on On button
to bring up the following screen:
Help>Version - Will only be active when
selectingVersion from the drop- down Help
menu. On a non-supported display capable of
DDC/CI, only the Help and Options tabs are
available.
‡ꢀ User can enter PIN between 4 and 9 digits
numbers only.
‡ꢀ After entering PIN, Accept button takes
user to the pop-up dialog box on the
following page.
‡ꢀ Minimum minutes set to 5. Slider set to 5
by default.
‡ꢀ Does not require the display be attached
to a different host to go intoTheft
Deterrence mode.
After creating PIN, theTheft Deterrence pane
will indicateTheft Deterrence Enabled and
provide PIN Options button:
‡ꢀ Theft Deterrence Enabled is displayed.
‡ꢀ DisableTheft Deterrence Mode opens
pane screen on next page.
‡ꢀ PIN Options button only available after
user creates PIN, button opens secure PIN
web site.
Context Sensitive menu
The Context Sensitive menu is Enabled by
default. If Enable Context Menu has been
checked in the Options>Preferences pane, then
the menu will be visible.
Help menu
Help>User Manual - Will only be active when
selecting User Manual from the drop-down
Help menu. On a non-supported display
capable of DDC/CI, only the Help and Options
tabs are available.
17
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3. Image Optimization
vꢀ Technical Support - Displays the tech
support page.
vꢀ Check for Update -Takes the user to
PDI Landing and checks the user’s version
against the most current available.
vꢀ About - Displays detailed reference
information: product version, release
information, and product name.
The Context Menu has four entries:
vꢀ Exit - Close SmartControl Premium.
To run SmartControl Premium again, either
select SmartControl Premium from Program
menu, double-click the desktop PC icon, or
restart the system.
vꢀ SmartControl Premium - When selected
the About screen is displayed.
vꢀ Select Preset - Provides a hierarchical
menu of saved presets for immediate use.
A check mark shows the currently selected
preset. Factory Preset can also be called
from the drop-down menu.
vꢀ Tune Display - Opens the SmartControl
Premium control panel.
vꢀ SmartImage - Check current settings: Off,
Office, Photo, Movie, Game, Economy.
TaskTray Menu Enabled
The task tray menu can be displayed by right-
clicking on the SmartControl Premium icon
from the task tray. Left Click will launch the
application.
TaskTray Menu Disabled
When theTaskTray is disabled in the preference
folder, only the Exit selection is available.To
completely remove SmartControl Premium
from the task tray, disable Run at Startup in
Options>Preferences.
Note
All the illustrations in this section are for
reference only. SmartControl software version
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DOZD\VꢀFKHFNꢀRIÀFLDOꢀ3RUWUDLWꢀZHEVLWHꢀwww.
portrait.com/dtune/phl/enu/index to download
the latest version of SmartControl software
7KHꢀWDVNꢀWUD\ꢀKDVꢀÀYHꢀHQWULHVꢆ
vꢀ Help - Access to User Manual file: Open
User Manual file using the default browser
window.
18
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3. Image Optimization
dragged into the region and it will automatically
align. When the window and mouse cursor
are within the region, the region will become
highlighted.
3.4 SmartDesktop Guide
SmartDesktop
SmartDesktop is in SmartControl Premium.
Install SmartControl Premium and select
SmartDesktop from Options.
Note
If the outline of the region is not visible when
dragging the window,“Show windows contents
while dragging” is disabled. To enable:
1. In Control Panel, click System.
2. Click Advanced system settings (ForVista
& Win7 OS, this is located on the left
sidebar).
3. In Performance section, click Settings.
4. In the box, check Show window contents
while dragging, and click OK.
Other alternative path:
Vista:
Control Panel > Personalization > Window
Color and Appearance > Click "Open Classic
appearance properties for more color options"
> Click "Effects" button > check Show window
contents while dragging.
‡ꢀ Align to partition check box will enable
automatic alignment for the window
when
partition.
dragged into the defined
XP:
‡ꢀ Select the desired partition by clicking
on the icon. The partition will be ap-
plied to the desktop and the icon will be
highlighted.
Display Properties>Appearance>Effects...>
check Show window contents while dragging.
Win 7:
No other alternative path available.
‡ꢀ Identify provides a quick way to view the
grid.
Drag and DropWindows
2QFHꢀWKHꢀSDUWLWLRQVꢀDUHꢀFRQÀJXUHGꢀDQGꢀ$OLJQꢀ
to partition is selected a window can be
19
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3. Image Optimization
Title Bar Options
Note
If more than one display is attached, the user
can select the targeted display to change the
partition. The highlighted icon represents the
current active partition.
Desktop partition can be accessed from the title
bar of the active window. This provides a quick
and easy way to manage the desktop as well as
sending any window to any partition without
having to drag and drop. Move the cursor into
the active window’s title bar to access the drop
down menu.
‡ꢀ Identify Partition – Displays the outline
grid on the desktop for the current parti-
tion.
‡ꢀ Align On/Align Off – Enables/disables the
drag and drop auto align feature.
‡ꢀ Exit – Closes Desktop Partition and Dis-
play Tune. To re-initialize, launch Display
Tune from the start menu or short cut on
the desktop.
Right Click Menu
Right click on the Desktop Partition icon to view
the drop down menu.
Left Click Menu
Left click on the Desktop Partition icon to
quickly send the active window to any partition
without having to drag and drop. Releasing the
mouse will send the window to the highlighted
partition.
‡ꢀ Find Windows – In some cases, the user
may have sent multiple windows to the
same partition. Find Windows will show
all open windows and move the selected
window to the forefront.
‡ꢀ Desktop Partition – Desktop Partition
shows the current selected partition and
allows the user to quickly change to any of
the partitions shown in the drop down.
TaskTray Right Click
The task tray also contains most of the features
supported in the title bar (with the exception
of automatically sending a window to any
partition).
20
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3. Image Optimization
‡ꢀ Find Windows – In some cases, the user
may have sent multiple windows to the
same partition. Find Windows will show
all open windows and move the selected
window to the forefront.
‡ꢀ Desktop Partition – Desktop Partition
shows the current selected partition and
allows the user to quickly change to any of
the partitions shown in the drop down.
‡ꢀ Identify Partition – Displays the outline
grid on the desktop for the current parti-
tion.
‡ꢀ Align On/Align Off – Enables/disables the
drag and drop auto align feature.
21
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ꢀꢁꢂ7HFKQLFDOꢂ6SHFLÀFDWLRQV
4. Technical Specifications
Picture/Display
Monitor PanelType
Backlight
LCD
LED
Panel Size
Aspect Ratio
24" W (61cm)
16:9
Pixel Pitch
Brightness
0.276 x 0.276 mm
250 cd/m²
SmartContrast
Contrast Ratio (typ.)
Response time
Optimum Resolution
Viewing Angle
Display Colors
Vertical Refresh Rate
Horizontal Frequency
sRGB
20,000,000:1
1000:1
5ms
1920 × 1080 @ 60Hz
170° (H) / 160° (V) @ C/R > 10
16.7M
56 Hz - 76 Hz
30 kHz - 83 kHz
YES
Connectivity
Signal Input
DVI(Digital),VGA( Analog)
Input Signal
Separate Sync, Sync on Green
Convenience
User Convenience
English, German, Spanish, Greek, French, Italian, Hungarian, Dutch,
Portuguese, Brazil Portuguese, Polish, Russian, Swedish, Finnish,
7XUNLVKꢁꢀ&]HFKꢁꢀ8NUDQLDQꢁꢀ6LPSOLÀHGꢀ&KLQHVHꢁꢀ7UDGLWLRQDOꢀ&KLQHVHꢁꢀ
Japanese, Korean
OSD Languages
Other Convenience
Plug & Play Compatibility
Stand
Kensington Lock
DDC/CI, sRGB,Windows 8/ 7/Vista/XP, Mac OSX, Linux
Tilt
-5 / +20
-65/+65
110mm
Swivel (241S4LC)
Height adjustment (241S4LC)
Pivot
90 degree
Power
On Mode
18.2W (typ.)
Energy Consumption
(EnergyStar test method)
Normal Operation (typ.)
Sleep (Standby)
Off
AC InputVoltage
at 100VAC, 50Hz
17W
0.1W (typ.)
0.1W (typ.)
AC InputVoltage
at 115VAC, 60Hz
17W
0.1W (typ.)
0.1W (typ.)
AC InputVoltage
at 230VAC, 50Hz
17W
0.1W (typ.)
0.1W (typ.)
AC InputVoltage
at 100VAC , 50Hz
AC InputVoltage
at 115VAC , 60Hz
AC InputVoltage
at 230VAC , 50Hz
Heat Dissipation*
22
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ꢀꢁꢂ7HFKQLFDOꢂ6SHFLÀFDWLRQV
Normal Operation
Sleep (Standby)
Off
58.02 BTU/hr
0.341 BTU/hr
0.341 BTU/hr
58.02 BTU/hr
0.341 BTU/hr
0.341 BTU/hr
58.02 BTU/hr
0.341 BTU/hr
0.341 BTU/hr
Power LED indicator
Power Supply
On mode:White, Standby/Sleep mode:White (blinking)
Built-in, 100-240VAC, 50-60Hz
Dimensions
565 x 442 x 207 mm(241S4L)
565X404X227 mm(241S4LC)
Product with stand (WxHxD)
Product without stand
(WxHxD)
565X353X61 mm
Weight
4.1 kg (241S4L)
5.3 kg (241S4LC)
3.4 kg
5.74 kg (241S4L)
7.1 kg (241S4LC)
Product with stand
Product without stand
Product with packaging
Operating Condition
Temperature range (operation)
Temperature range
0°C to 40 °C
-20°C to 60°C
(Non-operation)
Relative humidity
20% to 80%
30,000hrs
MTBF
Environmental
ROHS
YES
EPEAT
Packaging
Gold (www.epeat.net)
100% recyclable
6SHFLÀFꢀ6XEVWDQFHV
EnergyStar
100% PVC BFR free housing
YES
Compliance and standards
&(ꢀ0DUNꢁꢀ)&&ꢀ&ODVVꢀ%ꢁꢀ6(0.2ꢁꢀ%60,ꢁꢀ7&2ꢀ&HUWLÀHGꢁꢀ789ꢈ*6ꢁꢀ
TUV-ERGO, ETL, CU, EPA, PSB, UKRAINIAN, C-TICK, CCC,
CECP, CEL,WEEE
Regulatory Approvals
Cabinet
Color
Finish
Black/Silver
Texture
Note
1. EPEAT Gold or Silver is valid only where Philips registers the product. Please visit www.epeat.net
for registration status in your country.
ODWHVWꢀYHUVLRQꢀRIꢀOHDÁHWꢅ
23
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ꢀꢁꢂ7HFKQLFDOꢂ6SHFLÀFDWLRQV
4.1 Resolution & Preset Modes
Maximum Resolution
1920 × 1080 @ 60 Hz (analog input)
1920 × 1080 @ 60 Hz (digital input)
Recommended Resolution
1920 × 1080 @ 60 Hz (digital input)
H. freq (kHz) Resolution
V. freq (Hz)
31.47
31.47
35.00
37.86
37.50
37.88
46.88
48.36
60.02
44.77
63.89
79.98
55.94
70.64
65.29
67.50
720x400
640x480
70.09
59.94
66.67
72.81
75.00
60.32
75.00
60.00
75.03
59.86
60.02
75.03
59.89
74.98
59.95
60.00
640x480
640x480
640x480
800x600
800x600
1024x768
1024x768
1280x720
1280x1024
1280x1024
1440x900
1440x900
1680x1050
1920x1080
Note
Please notice that your display works best at
native resolution of 1920 × 1080 @ 60Hz. For
best display quality,please follow this resolution
recommendation.
24
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5. Power Management
5. Power Management
If you haveVESA DPM compliance display card
or software installed in your PC, the monitor
can automatically reduce its power consumption
when not in use. If an input from a keyboard,
mouse or other input device is detected,
the monitor will 'wake up' automatically.The
following table shows the power consumption
and signaling of this automatic power saving
feature:
3RZHUꢀ0DQDJHPHQWꢀ'HÀQLWLRQ
VESA
Mode
Video H-sync V-sync
Power Used
18.2W (typ.)
0.1W (typ.)
0.1W (typ.)
LED Color
White
Active
ON
OFF
Yes
No
-
Yes
No
-
Sleep
(Standby)
White
(blink)
Switch Off OFF
OFF
The following setup is used to measure power
consumption on this monitor.
‡ꢀ Native resolution: 1920 × 1080
‡ꢀ Contrast: 50%
‡ꢀ Brightness: 250 nits
‡ꢀ Color temperature: 6500k with full white
pattern
Note
This data is subject to change without notice.
25
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6. Regulatory Infomation
headsets) Acoustic performance – protection
against sound spikes (headsets) and fan noise
(projectors, computers) Ergonomically designed
keyboard (notebooks)
6. Regulatory Information
Congratulations!
7KLVꢀSURGXFWꢀLVꢀ7&2ꢀ&HUWLÀHGꢈIRUꢀ6XVWDLQDEOHꢀ,7
Electrical Safety, minimal electro-magnetic
Emissions Third PartyTesting
All certified product models have been tested
7&2ꢀ&HUWLÀHGꢀLVꢀDQꢀLQWHUQDWLRQDOꢀWKLUGꢀSDUW\ꢀ
VXVWDLQDELOLW\ꢀFHUWLÀFDWLRQꢀIRUꢀ,7ꢀ
SURGXFWVꢅꢀ7&2ꢀ&HUWLÀHGꢀHQVXUHVꢀ
in an independent, accredited laboratory.
that the manufacture, use and
A detailed criteria set is available for download
DOVRꢀÀQGꢀDꢀVHDUFKDEOHꢀGDWDEDVHꢀRIꢀDOOꢀ7&2ꢀ
&HUWLÀHGꢀ,7ꢀSURGXFWVꢅ
UHF\FOLQJꢀRIꢀ,7ꢀSURGXFWVꢀUHÁHFWꢀHQYLURQPHQWDOꢁꢀ
social and economic responsibility. Every
7&2ꢀ&HUWLÀHGꢀSURGXFWꢀPRGHOꢀLVꢀYHULÀHGꢀE\ꢀDQꢀ
accredited independent test laboratory.
7KLVꢀSURGXFWꢀKDVꢀEHHQꢀYHULÀHGꢀWRꢀPHHWꢀDOOꢀWKHꢀ
FULWHULDꢀLQꢀ7&2ꢀ&HUWLÀHGꢁꢀLQFOXGLQJꢆ
TCO Development, the organization behind
7&2ꢀ&HUWLÀHGꢁꢀKDVꢀEHHQꢀDQꢀLQWHUQDWLRQDOꢀ
GULYHUꢀLQꢀWKHꢀÀHOGꢀRIꢀ6XVWDLQDEOHꢀ,7ꢀIRUꢀꢃꢉꢀ\HDUVꢅꢀ
&ULWHULDꢀLQꢀ7&2ꢀ&HUWLÀHGꢀDUHꢀGHYHORSHGꢀLQꢀ
collaboration with scientists, experts, users
and manufacturers. Organizations around the
ZRUOGꢀUHO\ꢀRQꢀ7&2ꢀ&HUWLÀHGꢀDVꢀDꢀWRROꢀWRꢀKHOSꢀ
them reach their sustainable IT goals.We are
RZQHGꢀE\ꢀ7&2ꢁꢀDꢀQRQꢈSURÀWꢀRUJDQL]DWLRQꢀ
UHSUHVHQWLQJꢀRIÀFHꢀZRUNHUVꢅꢀ7&2ꢀ'HYHORSPHQWꢀ
is headquartered in Stockholm, Sweden, with
regional presence in North America and Asia.
Corporate Social Responsibility
Socially responsible production - working
conditions and labor law in manufacturing
country
(QHUJ\ꢂ(IÀFLHQF\
Energy efficiency of product and power supply.
Energy Star compliant, where applicable
Environmental Management System
Manufacturer must be certified according to
either ISO 14001 or EMAS
For more information, please visit
ww.tcodevelopment.com
Minimization of Hazardous Substances
Limits on cadmium, mercury, lead & hexavalent
chromium including requirements for mercury-
free products, halogenated substances and
hazardous flame retardants
Technology for you and the planet
(Only for selective models)
Design for Recycling
Coding of plastics for easy recycling. Limit on
the number of different plastics used.
Product Lifetime, ProductTake Back
Minimum one-year product warranty. Minimum
three-year availability of spare parts. Product
takeback
Packaging
Limits on hazardous substances in product
packaging. Packaging prepared for recycling
Ergonomic, User-centered design
Visual ergonomics in products with a display.
Adjustability for user comfort (displays,
26
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6. Regulatory Infomation
Lead-free Product
CE Declaration of Conformity
Lead free display promotes
This product is in conformity with the following
standards
environmentally sound recovery
and disposal of waste from electrical
and electronic equipment.Toxic
‡ꢀ EN60950-1:2006+A11:2009+A1:20
10+A12:2011 (Safety requirement of
InformationTechnology Equipment).
substances like Lead has been eliminated
and compliance with European community’s
stringent RoHs directive mandating restrictions
on hazardous substances in electrical and
electronic equipment have been adhered to
in order to make Philips monitors safe to use
throughout its life cycle.
‡ꢀ EN55022:2010 (Radio Disturbance
requirement of InformationTechnology
Equipment).
‡ꢀ EN55024:2010 (Immunity requirement of
InformationTechnology Equipment).
‡ꢀ EN61000-3-2:2006 +A1:2009+A2:2009
EPEAT
(Limits for Harmonic Current Emission).
(www.epeat.net)
‡ꢀ EN61000-3-3:2008 (Limitation of Voltage
Fluctuation and Flicker) following provisions
of directives applicable.
The EPEAT (Electronic
Product Environmental
AssessmentTool) program
‡ꢀ 2006/95/EC (LowVoltage Directive).
evaluates computer
‡ꢀ 2004/108/EC (EMC Directive).
desktops, laptops, and monitors based on 51
environmental criteria developed through
an extensive stakeholder consensus process
supported by US EPA.
‡ꢀ 2009/125/EC (ErP, Energy-related Product
Directive, EC No. 1275/2008 and 642/2009
Implementing)
‡ꢀ 2011/65/EU (RoHS Directive)
EPEAT system helps purchasers in the public
and private sectors evaluate, compare and
select desktop computers, notebooks and
monitors based on their environmental
attributes. EPEAT also provides a clear and
consistent set of performance criteria for the
design of products, and provides an opportunity
for manufacturers to secure market recognition
for efforts to reduce the environmental impact
of its products.
And is produced by a manufacturing
organization on ISO9000 level.
The product also comply with the following
standards
‡ꢀ ISO9241-307:2008 (Ergonomic
requirement, Analysis and compliance test
methods for electronic visual displays).
‡ꢀ GS EK1-2000:2013 (GS mark requirement).
‡ꢀ prEN50279:1998 (Low Frequency Electric
%HQHÀWVꢂRIꢂ(3($7
and Magnetic fields forVisual Display).
Reduce use of primary materials
Reduce use of toxic materials
‡ꢀ MPR-II (MPR:1990:8/1990:10 Low
Frequency Electric and Magnetic fields).
Avoid the disposal of hazardous waste EPEAT’S
requirement that all registered products meet
(1(5*<ꢀ67$5·VꢀHQHUJ\ꢀHIÀFLHQF\ꢀVSHFLÀFDWLRQVꢁꢀ
means that these products will consume less
energy throughout their life.
‡ꢀ TCO CERTIFIED (Requirement for
Environment Labeling of Ergonomics,
Energy, Ecology and Emission,TCO: Swedish
Confederation of Professional Employees)
forTCO versions.
27
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6. Regulatory Infomation
Energy Star Declaration
(www.energystar.gov)
ꢀ &KDQJHVꢀRUꢀPRGLÀFDWLRQVꢀQRWꢀH[SUHVVO\ꢀ
approved by the party responsible for
compliance could void the user's authority
to operate the equipment.
As an ENERGY STAR® Partner, we
have determined that this product
meets the ENERGY STAR®
Use only RF shielded cable that was supplied
with the monitor when connecting this monitor
to a computer device.
JXLGHOLQHVꢀIRUꢀHQHUJ\ꢀHIÀFLHQF\ꢅ
Note
7RꢀSUHYHQWꢀGDPDJHꢀZKLFKꢀPD\ꢀUHVXOWꢀLQꢀÀUHꢀRUꢀ
shock hazard, do not expose this appliance to
rain or excessive moisture.
We recommend you switch off the monitor
when it is not in use for a long time.
Federal Communications Commission (FCC)
Notice (U.S. Only)
THIS CLASS B DIGITAL APPARATUS MEETS
ALL REQUIREMENTS OFTHE CANADIAN
INTERFERENCE-CAUSING EQUIPMENT
REGULATIONS.
This equipment has been tested and found
to comply with the limits for a Class B digital
device, pursuant to Part 15 of the FCC
Rules.These limits are designed to provide
reasonable protection against harmful
interference in a residential installation.
This equipment generates, uses and can
radiate radio frequency energy and, if not
installed and used in accordance with the
instructions, may cause harmful interference
to radio communications.
FCC Declaration of Conformity
Declaration of Conformity for Products Marked
with FCC Logo,
United States Only
This device complies with Part 15 of the FCC
Rules. Operation is subject to the following two
conditions: (1) this device may not cause harmful
interference, and (2) this device must accept any
interference received, including interference that
may cause undesired operation.
However, there is no guarantee that
interference will not occur in a particular
installation. If this equipment does cause
harmful interference to radio or television
reception, which can be determined by
turning the equipment off and on, the
user is encouraged to try to correct
the interference by one or more of the
following measures:
Commission Federale de la Communication
(FCC Declaration)
Cet équipement a été testé et déclaré
conforme auxlimites des appareils
numériques de class B,aux termes de
l'article 15 Des règles de la FCC. Ces
limites sont conçues de façon à fourir
une protection raisonnable contre les
interférences nuisibles dans le cadre d'une
installation résidentielle.
‡ꢀ Reorient or relocate the receiving antenna.
‡ꢀ Increase the separation between the
equipment and receiver.
‡ꢀ Connect the equipment into an outlet on
a circuit different from that to which the
receiver is connected.
‡ꢀ Consult the dealer or an experienced
CET appareil produit, utilise et peut émettre
des hyperfréquences qui, si l'appareil n'est
pas installé et utilisé selon les consignes
données, peuvent causer des interférences
nuisibles aux communications radio.
radio/TV technician for help.
28
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6. Regulatory Infomation
Cependant, rien ne peut garantir l'absence
d'interférences dans le cadre d'une
installation particulière. Si cet appareil est
la cause d'interférences nuisibles pour
la réception des signaux de radio ou de
télévision, ce qui peut être décelé en
fermant l'équipement, puis en le remettant
en fonction, l'utilisateur pourrait essayer de
corriger la situation en prenant les mesures
suivantes:
EN 55022 Compliance (Czech Republic Only)
3ROLVKꢂ&HQWHUꢂIRUꢂ7HVWLQJꢂDQGꢂ&HUWLÀFDWLRQꢂ
Notice
The equipment should draw power from a
socket with an attached protection circuit (a
three-prong socket).All equipment that works
together (computer, monitor, printer, and so on)
should have the same power supply source.
‡ꢀ Réorienter ou déplacer l’antenne de
réception.
‡ꢀ Augmenter la distance entre l’équipement
et le récepteur.
‡ꢀ Brancher l’équipement sur un autre circuit
The phasing conductor of the room's electrical
installation should have a reserve short-circuit
protection device in the form of a fuse with a
nominal value no larger than 16 amperes (A).
que celui utilisé par le récepteur.
‡ꢀ Demander l’aide du marchand ou d’un
technicien chevronné en radio/télévision.
ꢀ 7RXWHVꢀPRGLÀFDWLRQVꢀQꢊD\DQWꢀSDVꢀUHoXꢀ
l'approbation des services compétents
en matière de conformité est susceptible
d'interdire à l'utilisateur l'usage du présent
équipement.
To completely switch off the equipment, the
power supply cable must be removed from the
power supply socket, which should be located
near the equipment and easily accessible.
$ꢀSURWHFWLRQꢀPDUNꢀꢇ%ꢇꢀFRQÀUPVꢀWKDWꢀWKHꢀ
equipment is in compliance with the protection
usage requirements of standards PN-93/T-42107
and PN-89/E-06251.
N'utiliser que des câbles RF armés pour
les connections avec des ordinateurs ou
périphériques.
CET APPAREIL NUMERIQUE DE LA CLASSE
B RESPECTETOUTES LES EXIGENCES DU
REGLEMENT SUR LE MATERIEL BROUILLEUR
DU CANADA.
29
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6. Regulatory Infomation
North Europe (Nordic Countries) Information
Ergonomie Hinweis (nur Deutschland)
Der von uns gelieferte Farbmonitor entspricht
den in der "Verordnung über den Schutz vor
Schäden durch Röntgenstrahlen" festgelegten
Vorschriften.
Placering/Ventilation
VARNING:
FÖRSÄKRA DIG OM ATT HUVUDBRYTARE
OCH UTTAG ÄR LÄTÅTKOMLIGA, NÄR
DU STÄLLER DIN UTRUSTNING PÅPLATS.
$XIꢀGHUꢀ5FNZDQGꢀGHVꢀ*HUlWHVꢀEHÀQGHWꢀVLFKꢀ
ein Aufkleber, der auf die Unbedenklichkeit der
Inbetriebnahme hinweist, da dieVorschriften
über die Bauart von Störstrahlern nach Anlage
,,,ꢀʔꢀꢋꢀ$EVꢅꢀꢌꢀGHUꢀ5|QWJHQYHURUGQXQJꢀHUIOOWꢀVLQGꢅꢀ
Placering/Ventilation
ADVARSEL:
SØRG VED PLACERINGEN FOR, AT
NETLEDNINGENS STIK OG STIKKONTAKT
ER NEMTTILGÆNGELIGE.
Damit Ihr Monitor immer den in der Zulassung
geforderten Werten entspricht, ist darauf zu
achten, daß
Paikka/Ilmankierto
VAROITUS:
1. Reparaturen nur durch Fachpersonal
durchgeführt werden.
SIJOITA LAITE SITEN, ETTÄ VERKKOJOHTO
VOIDAAN TARVITTAESSA HELPOSTI
IRROTTAA PISTORASIASTA.
2. nur original-Ersatzteile verwendet werden.
3. bei Ersatz der Bildröhre nur eine
bauartgleiche eingebaut wird.
Plassering/Ventilasjon
ADVARSEL:
Aus ergonomischen Gründen wird empfohlen,
die Grundfarben Blau und Rot nicht auf
dunklem Untergrund zu verwenden (schlechte
Lesbarkeit und erhöhte Augenbelastung bei zu
geringem Zeichenkontrast wären die Folge).
Der arbeitsplatzbezogene Schalldruckpegel
nach DIN 45 635 beträgt 70dB (A) oder
weniger.
NÅR DETTE UTSTYRET PLASSERES, MÅ
DU PASSE PÅ AT KONTAKTENE FOR
STØMTILFØRSEL ER LETTE Å NÅ.
BSMI Notice (Taiwan Only)
ACHTUNG: BEIM AUFSTELLEN
DIESES GERÄTES DARAUF
ACHTEN, DAß NETZSTECKER UND
NETZKABELANSCHLUß LEICHT
ZUGÄNGLICH SIND.
30
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6. Regulatory Infomation
China RoHS
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The People's Republic of China released a
regulation called "Management Methods for
Controlling Pollution by Electronic Information
Products" or commonly referred to as China
RoHS.All products produced and sold for China
market have to meet China RoHS request.
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31
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7. Customer care and warranty
black pixel. Other combinations of lit and dark
sub pixels appear as single pixels of other colors.
7. Customer care and
warranty
Types of Pixel Defects
Pixel and sub pixel defects appear on the screen
in different ways.There are two categories of
pixel defects and several types of sub pixel
defects within each category.
7.1 Philips’ Flat Panel Monitors Pixel
Defect Policy
Philips strives to deliver the highest quality
products.We use some of the industry's most
advanced manufacturing processes and practice
stringent quality control. However, pixel or
sub pixel defects on theTFT Monitor panels
XVHGꢀLQꢀÁDWꢀSDQHOꢀPRQLWRUVꢀDUHꢀVRPHWLPHVꢀ
unavoidable. No manufacturer can guarantee
that all panels will be free from pixel defects,
but Philips guarantees that any monitor with an
unacceptable number of defects will be repaired
or replaced under warranty.This notice explains
WKHꢀGLIIHUHQWꢀW\SHVꢀRIꢀSL[HOꢀGHIHFWVꢀDQGꢀGHÀQHVꢀ
acceptable defect levels for each type. In order
to qualify for repair or replacement under
warranty, the number of pixel defects on aTFT
Monitor panel must exceed these acceptable
levels. For example, no more than 0.0004% of
the sub pixels on a monitor may be defective.
Furthermore, Philips sets even higher quality
standards for certain types or combinations
of pixel defects that are more noticeable than
others.This policy is valid worldwide.
Bright Dot Defects
Bright dot defects appear as pixels or sub pixels
that are always lit or 'on'.That is, a bright dot is
a sub-pixel that stands out on the screen when
the monitor displays a dark pattern.There are
the types of bright dot defects.
One lit red, green or blue sub pixel.
subpixel
Two adjacent lit sub pixels:
-
Red + Blue = Purple
Red + Green =Yellow
-
pixel
-
Green + Blue = Cyan (Light Blue)
Pixels and Sub pixels
A pixel, or picture element, is composed of
three sub pixels in the primary colors of red,
green and blue. Many pixels together form an
image.When all sub pixels of a pixel are lit, the
three colored sub pixels together appear as a
single white pixel.When all are dark, the three
colored sub pixels together appear as a single
Three adjacent lit sub pixels (one white pixel).
32
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7. Customer care and warranty
Proximity of Pixel Defects
Note
A red or blue bright dot must be more
than 50
Because pixel and sub pixels defects of the
same type that are near to one another may be
PRUHꢀQRWLFHDEOHꢁꢀ3KLOLSVꢀDOVRꢀVSHFLÀHVꢀWROHUDQFHVꢀ
for the proximity of pixel defects.
percent brighter than neighboring dots while
a green bright dot is 30 percent brighter than
neighboring dots.
Black Dot Defects
Black dot defects appear as pixels or sub pixels
that are always dark or 'off'.That is, a dark dot is
a sub-pixel that stands out on the screen when
the monitor displays a light pattern.These are
the types of black dot defects.
Pixel DefectTolerances
In order to qualify for repair or replacement
due to pixel defects during the warranty period,
Dꢀ7)7ꢀ0RQLWRUꢀSDQHOꢀLQꢀDꢀ3KLOLSVꢀÁDWꢀSDQHOꢀ
monitor must have pixel or sub pixel defects
exceeding the tolerances listed in the following
tables.
BRIGHT DOT DEFECTS
ACCEPTABLE LEVEL
1 lit subpixel
3
2 adjacent lit subpixels
1
3 adjacent lit subpixels (one white pixel)
Distance between two bright dot defects*
Total bright dot defects of all types
0
>15mm
3
BLACK DOT DEFECTS
1 dark subpixel
2 adjacent dark subpixels
3 adjacent dark subpixels
Distance between two black dot defects*
Total black dot defects of all types
ACCEPTABLE LEVEL
5 or fewer
2 or fewer
0
>15mm
5 or fewer
TOTAL DOT DEFECTS
ACCEPTABLE LEVEL
Total bright or black dot defects of all types
5 or fewer
Note
1. 1.1 or 2 adjacent sub pixel defects = 1 dot defect
2. This monitor is ISO9241-307 compliant .Class-I compliant.(ISO9241-307: Ergonomic
requirement,analysis and compliance test methods for electronic visual displays)
3. ISO9241-307 is the successor of formerly known ISO13406 standard, which is withdrawn by the
International Organisation for Standardisation (ISO) per: 2008-11-13.
33
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7. Customer care and warranty
7.2 Customer Care &Warranty
For warranty coverage information and additional support requirement valid for your region, please visit
Center number listed below.
Contact Information forWESTERN EUROPE region:
Country
Austria
CSP
Hotline Number
+43 0810 000206
+32 078 250851
800 92 256
Price
Opening Hours
RTS
0.07
0.06
Mon to Fri : 9am - 6pm
Mon to Fri : 9am - 6pm
Mon to Fri : 9am - 6pm
Mon to Fri : 9am - 6pm
Mon to Fri : 9am - 6pm
Mon to Fri : 9am - 6pm
Mon to Fri : 9am - 6pm
Mon to Fri : 9am - 6pm
Mon to Fri : 8am - 5pm
Mon to Fri : 9am - 6pm
Mon to Fri : 9am - 6pm
Mon to Fri : 9am - 6pm
Mon to Fri : 9am - 6pm
Mon to Fri : 9am - 6pm
Mon to Fri : 8am - 5pm
Mon to Fri : 9am - 6pm
Mon to Fri : 9am - 6pm
Mon to Fri : 9am - 6pm
Mon to Fri : 8am - 5pm
€
€
Belgium
Cyprus
Ecare
Alman
Infocare
Infocare
Mainteq
RTS
Free of charge
Local call tariff
Denmark
Finland
+45 3525 8761
+358 09 2290 1908 Local call tariff
France
+33 082161 1658
0.09
0.09
€
€
Germany
Greece
Ireland
+49 01803 386 853
Alman
Celestica
Anovo Italy
Ecare
+30 00800 3122 1223 Free of charge
+353 01 601 1161
+39 840 320 041
+352 26 84 30 00
+31 0900 0400 063
+47 2270 8250
Local call tariff
0.08
Italy
€
Luxembourg
Netherlands
Norway
Poland
Local call tariff
0.10
Ecare
€
Infocare
MSI
Local call tariff
Local call tariff
Free of charge
+48 0223491505
800 780 902
Portugal
Spain
Mainteq
Mainteq
Infocare
+34 902 888 785
+46 08 632 0016
0.10
€
Sweden
Switzerland
Local call tariff
Local call tariff
Local call tariff
ANOVO CH +41 02 2310 2116
United Kingdom Celestica
+44 0207 949 0069
Contact Information for China:
Country
Call center
Consumer care number
China
PCCW Limited
4008 800 008
Contact Information for NORTH AMERICA :
Country
U.S.A.
Call center
EPI-e-center
EPI-e-center
Consumer care number
(877) 835-1838
Canada
(800)479-6696
34
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7. Customer care and warranty
Contact Information for CENTRAL AND EASTERN EUROPE region:
Country
Call center
CSP
Consumer care number
+375 17 217 3386
+375 17 217 3389
Belarus
NA
IBA
Bulgaria
NA
NA
NA
LAN Service
MR Service Ltd
Asupport
+359 2 960 2360
+385 (01) 640 1111
420 272 188 300
Croatia
Czech Rep.
+372 6519900(General)
+372 6519972(workshop)
Estonia
NA
NA
FUJITSU
Esabi
Georgia
+995 322 91 34 71
+36 1 814 8080(General)
+36 1814 8565(For AOC&Philips
only)
Hungary
NA
Profi Service
Kazakhstan
Latvia
NA
NA
Classic Service I.I.c.
ServiceNet LV
+7 727 3097515
+371 67460399
+371 27260399
+370 37 400160(general)
+370 7400088 (for Philips)
Lithuania
NA
UAB Servicenet
Macedonia
Moldova
NA
NA
NA
NA
NA
NA
NA
AMC
+389 2 3125097
+37322224035
Comel
Romania
Skin
+40 21 2101969
+7 (495) 645 6746
+381 11 20 70 684
+421 2 49207155
+386 1 530 08 24
+ 375 17 284 0203
+90 212 444 4 832
+38044 525 64 95
+380 5627444225
Russia
CPS
Serbia&Montenegro
Slovakia
KimTec d.o.o.
Datalan Service
PC H.and
ServiceBy
Tecpro
Slovenia
the republic of Belarus NA
Turkey
NA
NA
NA
Ukraine
Ukraine
Topaz
Comel
Contact Information for LATIN AMERICA region:
Country
Brazil
Call center
Consumer care number
0800-7254101
Vermont
Argentina
0800 3330 856
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7. Customer care and warranty
Contact Information for APMEA region:
Country
ASP
Consumer care number
1300 360 386
Opening hours
Australia
AGOS NETWORK PTY LTD
Mon.~Fri. 9:00am-5:30pm
Mon.~Fri. 8:30am-5:30pm
New Zealand Visual Group Ltd.
0800 657447
Hong Kong:
Tel: +852 2619 9639
Macau:Tel: (853)-0800-987
Hong Kong
Macau
Company: Smart Pixels
Technology Ltd.
Mon.~Fri. 9:00am-6:00pm
Sat. 9:00am-1:00pm
Tel: 1 800 425 6396
SMS: PHILIPS to 56677
India
REDINGTON INDIA LTD
Mon.~Fri. 9:00am-5:30pm
+62-21-4080-9086 (Customer
Hotline)
Mon.~Thu. 08:30-12:00;
13:00-17:30
Fri. 08:30-11:30; 13:00-17:30
PT. CORMIC SERVISINDO
PERKASA
Indonesia
Korea
+62-8888-01-9086 (Customer
Hotline)
Mon.~Fri. 9:00am-5:30pm
Sat. 9:00am-1:00pm
Alphascan Displays, Inc
R-Logic Sdn Bhd
1661-5003
Mon.~Fri. 8:15am-5:00pm
Sat. 8:30am-12:30am
Malaysia
Pakistan
+603 5102 3336
+92-213-6030100
TVONICS Pakistan
Sun.~Thu. 10:00am-6:00pm
Philips Electronics Singapore
Pte Ltd (Philips Consumer Care (65) 6882 3966
Center)
Mon.~Fri. 9:00am-6:00pm
Sat. 9:00am-1:00pm
Singapore
Taiwan
FETEC.CO
0800-231-099
Mon.~Fri. 09:00 - 18:00
Axis Computer System Co.,
Ltd.
Thailand
(662) 934-5498
Mon.~Fri. 8:30am~05:30pm
South Africa Computer RepairTechnologies 011 262 3586
Mon.~Fri. 8:00am~05:00pm
Sun.~Thu. 08:00-18:00
Israel
Eastronics LTD
1-800-567000
+84 8 38248007 Ho Chi Minh
City
FPT Service Informatic
Company Ltd. - Ho Chi Minh
City Branch
Mon.~Fri. 8:00-12:00, 13:30-
17:30,Sat. 8:00-12:00
Vietnam
+84 5113.562666 Danang City
+84 5113.562666 Can tho
Province
EA Global Supply Chain
Solutions ,Inc.
Philippines
(02) 655-7777; 6359456
Mon.~Fri. 8:30am~5:30pm
Sun.~Thu. 09:00 - 18:00
Armenia
Azerbaijan
Georgia
Firebird service centre
+97 14 8837911
Kyrgyzstan
Tajikistan
Soniko Plus Private Enterprise
Ltd
Uzbekistan
+99871 2784650
Mon.~Fri. 09:00 - 18:00
Mon.~Fri. 09:00 - 18:00
Mon.~Fri. 09:00 - 18:00
Turkmenistan Technostar Service Centre
+(99312) 460733, 460957
0120-060-530
ࡈ ࠖࡊ ࠬࡐࠨ࠲࠾ࡕ ꢀ ࠲ࡦ࠻ Japan
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8.Troubleshooting & FAQs
satisfactory, you can do manual adjustments
via the OSD menu.
8. Troubleshooting & FAQs
Note
The Auto Function is not applicable in DVI-
Digital mode as it is not necessary.
8.1 Troubleshooting
This page deals with problems that can be
corrected by a user. If the problem still persists
after you have tried these solutions, contact
Philips customer service representative.
Visible signs of smoke or sparks
‡ꢀ Do not perform any troubleshooting steps
‡ꢀ Disconnect the monitor from mains power
source immediately for safety
Common Problems
‡ꢀ Contact with Philips customer service
No Picture (Power LED not lit)
representative immediately.
‡ꢀ Make sure the power cord is plugged into
the power outlet and into the back of the
monitor.
Imaging Problems
Image is not centered
‡ꢀ First, ensure that the power button on the
front of the monitor is in the OFF position,
then press it to the ON position.
‡ꢀ Adjust the image position using the “Auto”
function in OSD Main Controls.
‡ꢀ Adjust the image position using the Phase/
Clock of Setup in OSD Main Controls. It is
valid only in VGA mode.
No Picture (Power LED isWhite)
‡ꢀ Make sure the computer is turned on.
‡ꢀ Make sure the signal cable is properly
Image vibrates on the screen
connected to your computer.
‡ꢀ Check that the signal cable is properly
securely connected to the graphics board
or PC.
‡ꢀ Make sure the monitor cable has no bent
pins on the connect side. If yes, repair or
replace the cable.
9HUWLFDOꢂÁLFNHUꢂDSSHDUV
‡ꢀ The Energy Saving feature may be activated
Screen says
Attention
‡ꢀ Adjust the image using the “Auto” function
Check cable connection
in OSD Main Controls.
‡ꢀ Eliminate the vertical bars using the Phase/
Clock of Setup in OSD Main Controls. It is
valid only in VGA mode.
‡ꢀ Make sure the monitor cable is properly
connected to your computer. (Also refer to
the Quick Start Guide).
+RUL]RQWDOꢂÁLFNHUꢂDSSHDUV
‡ꢀ Check to see if the monitor cable has bent
pins.
‡ꢀ Make sure the computer is turned on.
AUTO button doesn't function
‡ꢀ Adjust the image using the “Auto” function
in OSD Main Controls.
‡ꢀ The auto function is applicable only in
VGA-Analog mode. If the result is not
37
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8.Troubleshooting & FAQs
‡ꢀ Eliminate the vertical bars using the Phase/
Clock of Setup in OSD Main Controls. It is
valid only in VGA mode.
The "power on" light is too strong and is
disturbing
‡ꢀ You can adjust “power on” light using the
power LED Setup in OSD main Controls.
Image appears blurred, indistinct or too dark
For further assistance, refer to the Consumer
Information Centers list and contact Philips
customer service representative.
‡ꢀ Adjust the contrast and brightness on
On-Screen Display.
An "after-image", "burn-in" or "ghost image"
remains after the power has been turned off.
8.2 SmartControl Premium FAQs
‡ꢀ Uninterrupted display of still or static
images over an extended period may cause
"burn in", also known as "after-imaging "
or "ghost imaging", on your screen. "Burn-
in", "after-imaging", or "ghost imaging" is a
well-known phenomenon in LCD panel
technology. In most cases, the "burned in"
or "after-imaging" or "ghost imaging" will
disappear gradually over a period of time
after the power has been switched off.
Q1.
I change the monitor on a PC to a
different one and the SmartControl
Premium becomes un-usable, what do
I do?
Ans.: Restart your PC and see if
SmartControl Premium can work.
Otherwise, you will need to remove
and re-install SmartControl Premium to
ensure proper driver is installed.
‡ꢀ Always activate a moving screen saver
program when you leave your monitor
unattended.
Q2.
The SmartControl Premium functions
worked well before, but it does not
work anymore, what can I do?
‡ꢀ Always activate a periodic screen refresh
application if your LCD monitor will display
unchanging static content.
Ans.: If the following actions were executed,
the monitor driver may need to be re-
installed.
‡ꢀ Failure to activate a screen saver, or a
periodic screen refresh application may
result in severe “burn-in” or “after-image”
or “ghost image” symptoms that will not
disappear and cannot be repaired.The
damage mentioned above is not covered
under your warranty.
‡ꢀ Changed video graphic adapter to another
one
‡ꢀ Updated video driver
‡ꢀ Activities on OS, such as service pack or
patch
‡ꢀ Run Windows Update and updated
Image appears distorted.Text is fuzzy or
blurred.
monitor and/or video driver
‡ꢀ Windows was booted with the monitor
‡ꢀ Set the PC’s display resolution to the same
mode as monitor’s recommended screen
native resolution.
power off or disconnected.
‡ꢀ To find out, please right click My Computer
and click on Properties->Hardware->
Device Manager.
Green, red, blue, dark, and white dots appears
on the screen
‡ꢀ If you see “Plug and Play Monitor” shows
under Monitor, then you need to re-install.
Simply remove SmartControl Premium and
re-install it.
‡ꢀ The remaining dots are normal
characteristic of the liquid crystal used in
today’s technology, Please refer the pixel
policy for more detail.
38
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8.Troubleshooting & FAQs
Q3.
After installing SmartControl Premium,
8.3 General FAQs
when clicking on SmartControl
Premium tab, nothing shows up after a
while or a failure message shows, what
happened?
Q1:
When I install my monitor what should
I do if the screen shows 'Cannot
display this video mode'?
Ans.: It might be your graphic adaptor is not
compatible with the SmartControl
Premium. If your graphic adaptor is one
of the above mentioned brands, try to
download the most updated graphic
adaptor driver from corresponding
companies’ web site. Install the driver.
Remove SmartControl Premium, and
re-install it once more.
Ans.: Recommended resolution for this
monitor: 1920 × 1080 @ 60 Hz.
‡ꢀ Unplug all cables, then connect your PC to
the monitor that you used previously.
‡ꢀ In the Windows Start Menu, select Settings/
Control Panel. In the Control Panel
Window, select the Display icon. Inside the
Display Control Panel, select the 'Settings'
tab. Under the setting tab, in box labelled
'desktop area', move the sidebar to 1920 ×
1080 pixels.
If it is still not working, we are sorry that
the graphic adaptor is not supported.
Please visit Philips website and check
if an updated SmartControl Premium
driver is available.
‡ꢀ Open 'Advanced Properties' and set the
Refresh Rate to 60 Hz, then click OK.
‡ꢀ Restart your computer and repeat step 2
and 3 to verify that your PC is set at 1920
× 1080 @ 60 Hz.
Q4.
When I click on Product Information,
only partial information is shown, what
happened?
‡ꢀ Shut down your computer, disconnect your
old monitor and reconnect your Philips
LCD monitor.
Ans.: It might be your graphic card adaptor
driver is not the most updated
version which fully supporting DDC/
CI interface. Please try to download
the most updated graphic adaptor
driver from corresponding companies’
web site. Install the driver. Remove
SmartControl Premium and re-install it
once more.
‡ꢀ Turn on your monitor and then turn on
your PC.
Q2:
What is the recommended refresh
rate for LCD monitor?
Ans.: Recommended refresh rate in LCD
monitors is 60 Hz, In case of any
disturbance on screen, you can set it
up to 75 Hz to see if that removes the
disturbance.
Attention
Theft mode enabled
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CD-ROM? How do I install the drivers
(.inf and .icm)?
Q5.
I forgot my PIN forTheft Deterrence
Function. How can I do?
Ans.:ꢀ 7ꢀ KHVHꢀDUHꢀWKHꢀGULYHUꢀÀOHVꢀIRUꢀ\RXUꢀ
monitor. Follow the instructions in your
user manual to install the drivers.Your
computer may ask you for monitor
GULYHUVꢀꢂꢅLQIꢀDQGꢀꢅLFPꢀÀOHVꢄꢀRUꢀDꢀGULYHUꢀ
GLVNꢀZKHQꢀ\RXꢀÀUVWꢀLQVWDOOꢀ\RXUꢀPRQLWRUꢅꢀ
Follow the instructions to insert the
companion CD-ROM included in this
Ans.: Philips Service center has a right to
DVNꢀIRUꢀOHJLWLPDWHꢀLGHQWLÀFDWLRQꢀDQGꢀ
authorization, in order to establish
ownership of the monitor.
39
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8.Troubleshooting & FAQs
package. Monitor drivers (.inf and .icm
ÀOHVꢄꢀZLOOꢀEHꢀLQVWDOOHGꢀDXWRPDWLFDOO\ꢅ
1. ColorTemperature:The six settings are
5000K, 6500K, 7500K, 8200K, 9300K
and 11500K.With settings in the 5000K
range the panel appears "warm, with a
red-white color tone", while a 11500K
temperature yields "cool, bluewhite
toning".
Q4:
How do I adjust the resolution?
Ans.: Your video card/graphic driver and
monitor together determine the
available resolutions.You can select the
desired resolution under Windows®
Control Panel with the "Display
properties".
2. sRGB:This is a standard setting for
ensuring correct exchange of colors
between different device (e.g. digital
cameras, monitors, printers, scanners,
etc).
Q5:
What if I get lost when I am making
monitor adjustments via OSD?
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her preference color setting by adjusting
red, green blue color.
Ans.: Simply press the OK button, then select
'Reset' to recall all of the original factory
settings.
Q6:
Is the LCD screen resistant to
scratches?
Note
A measurement of the color of light radiated
by an object while it is being heated.This
measurement is expressed in terms of
absolute scale, (degrees Kelvin). Lower Kevin
temperatures such as 2004K are red; higher
temperatures such as 9300K are blue. Neutral
temperature is white, at 6504K.
Ans.: In general it is recommended that
the panel surface is not subjected to
excessive shocks and is protected from
sharp or blunt objects.When handling
the monitor, make sure that there is
no pressure or force applied to the
panel surface side.This may affect your
warranty conditions.
Q9:
Can I connect my LCD monitor to any
PC, workstation or Mac?
Q7:
How should I clean the LCD surface?
Ans.: Yes.All Philips LCD monitors are fully
compatible with standard PCs, Macs
and workstations.You may need a cable
adapter to connect the monitor to
your Mac system. Please contact your
Philips sales representative for more
information.
Ans.: For normal cleaning, use a clean, soft
cloth. For extensive cleaning, please use
isopropyl alcohol. Do not use other
solvents such as ethyl alcohol, ethanol,
acetone, hexane, etc.
Q8:
Can I change the color setting of my
monitor?
Q10: Are Philips LCD monitors Plug-and-
Play?
Ans.: Yes, you can change your color setting
through OSD control as the following
procedures,
Ans.: Yes, the monitors are Plug-and-Play
compatible with Windows 7/Vista/XP/
NT, Mac OSX, Linux
‡ꢀ Press "OK" to show the OSD (On Screen
Q11: What is Image Sticking, or Image Burn-
in, or After Image, or Ghost Image in
LCD panels?
Display) menu
‡ꢀ Press "Down Arrow" to select the option
"Color" then press "OK" to enter color
setting, there are three settings as below.
Ans.: Uninterrupted display of still or static
images over an extended period
40
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8.Troubleshooting & FAQs
may cause "burn in", also known as
"after-imaging" or "ghost imaging", on
your screen. "Burn-in", "after-imaging",
or "ghost imaging" is a well-known
phenomenon in LCD panel technology.
In most cases, the "burned in" or
"atter-imaging" or "ghost imaging" will
disappear gradually over a period of
time after the power has been switched
off.
Always activate a moving screen saver
program when you leave your monitor
unattended.
Always activate a periodic screen
refresh application if your LCD monitor
will display unchanging static content.
Warning
Failure to activate a screen saver, or a periodic
screen refresh application may result in severe
“burn-in” or “after-image” or “ghost image”
symptoms that will not disappear and cannot be
repaired.The damage mentioned above is not
covered under your warranty.
Q12: Why is my Display not showing
sharp text, and is displaying jagged
characters?
Ans.: Your LCD monitor works best at its
native resolution of 1920 × 1080 @
60 Hz. For best display, please use this
resolution.
41
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Koninklijke Philips Electronics N.V.
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