Pelco Home Security System PT1280P User Manual

®
PT1280P Series  
Pan/Tilts  
Installation/  
Operation Manual  
C379M-G (12/98)  
Pelco • 3500 Pelco Way, Clovis • CA 93612-5699 USA • www.pelco.com  
In North America and Canada: Tel (800) 289-9100 or FAX (800) 289-9150  
International Customers: Tel (1-559) 292-1981 or FAX (1-559) 348-1120  
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REVISION HISTORY  
Manual #  
C379M  
Date  
8/87  
Comments  
Original version.  
C379M  
6/90  
Rev. A. New format, options edited, mounting informa-  
tion added, wiring diagram added.  
C379M  
1/91  
Rev. B. Wiring diagram for the PT1280P/PP added,  
warning section added, additional mounting information  
added, cable requirements expanded to include 7  
conductors using 2-wire motor common.  
C379M  
C379M  
C379M  
11/91  
2/92  
9/92  
Rev. C. Table of contents added, electrical specs  
updated.  
Rev. D. New PT1280SL/PP wiring diagram added.  
Associated specs and drawings updated.  
Rev. E. New models added, associated options  
updated; associated specs updated, wiring diagrams  
added.  
C379M-F  
1/95  
Rev. F. Revised to 2-column format. Portions of the  
mounting section were rewritten. In accordance with  
ECO 93-153, new diagrams added to replace the old  
cable distance and connector assy diagrams. New  
wiring diagrams added for figures 3,4,5 & 6. Note  
expanded on limit/stop adjustment. New and updated  
exploded assembly diagrams for figures 10,11,12 & 13.  
Associated parts and hardware call outs added.  
1/96  
Revised Figure 6 to show correct wire colors for pins 19  
and 20.  
C379M-G  
12/98  
Changed manual to new format. Added certifications.  
Revised installation instructions. Moved exploded  
assembly diagrams and parts lists to maintenance/  
service manual. In wiring schematics incorporated 8/1/96  
addendum. Expanded section on motor brake replace-  
ment.  
Pelco Manual C379M-G (12/98)  
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1.0 GENERAL  
1.1 IMPORTANT SAFEGUARDS AND WARNINGS  
Prior to installation and use of this product, the following WARNINGS should be  
observed.  
1. Installation and servicing should only be done by qualified service personnel  
and conform to all local codes.  
2. Unless the unit is specifically marked as a NEMA Type 3, 3R, 3S, 4, 4X ,6 or  
6P enclosure, it is designed for Indoor use only and it must not be installed  
where exposed to rain and moisture.  
3. The weight of the camera, lens, and enclosure shall not exceed 100 lb (45.4 kg).  
4. Only use replacement parts recommended by Pelco.  
5. After replacement/repair of this unit’s electrical components, conduct a resis-  
tance measurement between line and exposed parts to verify the exposed  
parts have not been connected to line circuitry.  
6. The installation method and materials should be capable of supporting four  
times the weight of the enclosure, pan/tilt, camera and lens combination.  
The product and/or manual may bear the following marks:  
This symbol indicates that dangerous voltage constituting a  
risk of electric shock is present within this unit.  
This symbol indicates that there are important operating and  
maintenance instructions in the literature accompanying this  
unit.  
CAUTION:  
RISK OF  
ELECTRIC SHOCK.  
DO NOT OPEN.  
CAUTION:  
TO REDUCE THE RISK OF ELECTRICAL SHOCK,  
DO NOT REMOVE COVER. NO USER-  
SERVICEABLE PARTS INSIDE. REFER SERVICING  
TO QUALIFIED SERVICE PERSONNEL.  
Please thoroughly familiarize yourself with the information  
in this manual prior to installation and operation.  
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2.0 DESCRIPTION  
Pan/tilts in the PT1280P Series are heavy duty pan/tilts capable of handling loads  
up to 100 lb.They feature rugged high torque AC motors with adjustable worm gear  
final drives to insure long operational life, as well as drift free operation.  
The PT1280 Series pan/tilts are capable of auto/random scan operation with the  
addition of the Pelco solid-state auto/random scan joystick control. No additional  
conductors, micro switches or relays are required for auto/scan operation.  
These pan/tilts are factory pre-wired for feed through of all control functions: pan/  
tilt, motorized zoom lenses, camera power (24 VAC), enclosure accessories and  
video. All connections are made at the input connector, eliminating the need for  
wiring harnesses in the field. This feature greatly reduces installation time, while  
increasing the reliability and serviceability of the system.  
The PT1280SL has the added feature of 360° pan rotation.  
2.1 MODELS  
PT1280P  
Heavy duty indoor/outdoor pan/tilt, 120 VAC  
PT1208P/HB  
Same as PT1280P except supplied with spot heaters in base,  
blanket heater in cover, 230 watts total. 120 VAC, 50/60 Hz  
PT1280P/PP  
PT1280SL  
Same as PT1280P except with presets  
Heavy duty indoor/outdoor pan/tilt with SL option (360° pan  
rotation)  
PT1280SL/PP  
Same as PT1280SL except with presets  
2.2 OPTIONS  
FG/1250P  
High speed gears: 12°/sec pan, 6°/sec tilt. Reduces load to 50 lb  
(22.68 kg)  
FGP/1250P  
FGT/1250P  
SEC  
High speed gearing for pan: 12°/sec  
High speed gearing for tilt: 6°/sec tilt. Reduces load to 50 lb (22.68 kg)  
Sectorscanmodificationallowspan/tilttoauto-scanandmanually  
override in present sector (PT1280P)  
2.3 CERTIFICATIONS  
The products identified below have been tested and certified for agency compli-  
ance as noted.  
Agency Compliance Certification  
Model  
CE  
FCC  
UL  
X
CSA/cUL  
PT1280P  
PT1280P/HB  
PT1280P/PP  
PT1280SL  
PT1280SL/PP  
X
X
X
X
Applicable CE, FCC, UL, and CSA/CUL directives/standards:  
UL Standard 2044  
Additional applicable standards:  
NEMA Type 3R  
IP 32  
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3.0 INSTALLATION  
Pan/tilts in the PT1280P Series are designed to mount onto a horizontal surface in  
the upright or inverted position.  
CAUTION: Pan/tilts in  
the PT1280P Series are  
designed for upright or in-  
verted operation and  
should never be mount-  
ed horizontally.  
In order to ensure proper wiring and system operation of all components, it is rec-  
ommended that you test the pan/tilt and the associated control equipment in your  
facility before field installation. Refer to Sections 3.3 through 3.5.  
3.1 MOUNTING  
Attach the pan/tilt unit to a mount, following the instructions that accompany the  
mount.To ensure maximum pan travel, mount the pan/tilt so that the fixed limit stop  
is directly opposite the center of the intended viewing area.  
NOTE: When mounting the pan/  
tilt outdoors in the inverted position  
(base up), RTV silicone sealant,  
such as Dow Corning Type 732 or  
equivalent, should be applied to  
the areas indicated in Figure 1.  
Make sure the mounting surface and the mounting method is strong enough to sup-  
port four times the combined weight of the pan/tilt, enclosure, camera and lens. The  
pan/tilt unit weighs 54 pounds (24.49 kg). Refer to the manuals for your enclosure,  
camera, and lens for the weights of those units. The weight of the enclosure, cam-  
era, and lens must not exceed 100 pounds (45.4 kg).  
3.2 CAMERA/ENCLOSURE MOUNTING  
Attach the enclosure, camera and lens to the pan/tilt unit with 1/4-20 hardware (not  
supplied).The enclosure, camera and lens must be correctly mounted and balanced  
on the tilt table for proper operation.  
3.3 WIRING  
Cable distances for pan and tilt motors should not exceed the distances speci-  
fied in Table A. Cable fabrication must be in accordance with Section 3.3.1, Mat-  
ing Connector Assembly. The following are some recommended common instal-  
lation practices.  
1. Always use jacketed stranded multi-conductor interconnecting cable between  
the control and the pan/tilt unit, with additional conductors than needed for  
future servicing and or additions.  
2. Always use color-coded conductors for ease of wiring and to identify functions  
at a later date.  
3. Keep a wiring diagram with the system for later use and reference the upright  
or inverted position.  
Figure 1 . Sealant Locations  
Pelco Manual C379M-G (12/98)  
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Table A. Maximum Cable Distances  
Maximum Distance  
6 Conductors  
7 Conductors*  
20 AWG  
18 AWG  
16 AWG  
489 ft (149 m)  
778 ft (237 m)  
1,235 ft (376 m)  
978 ft (298 m)  
1,556 ft (474 m)  
2,470 ft (752 m)  
*Using 2-wire motor common  
Conductors are for up, down, left, and right functions, motor common, and ground.  
Cable distances are for both motors running and assuming a 10% voltage drop in  
the cable.  
Six-conductor cable, single common conductor is recommended. Distances are  
approximate maximum recommended under the following conditions:  
Simultaneous pan/tilt activation  
Minimum 103.5 volts at pan/tilt  
Operating distance may be extended by using an RB115 remote relay box. Refer  
to Table B for extended cable distances.  
Table B. Recommended Cable Distances Using RB115 Relay Box  
A
B
Wire  
Size  
Maximum  
Distance (feet)  
“A”  
Maximum  
Distance (feet)  
“B”  
(Awg)  
20  
18  
16  
5,800 (1,768 m)  
8,250 (2,515 m)  
13,000 (3,962 m)  
489 (149 m)  
778 (237 m)  
MPT24DT/  
MPTA24DT/  
MPTAZ24DT  
RB115  
1,235 (376 m)  
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3.3.1 Mating Connector Assembly  
To assemble the mating connector, refer to Figure 2 and perform the following steps.  
NOTE: Contacts cannot be re-  
moved from the connector without  
the use of the appropriate AMP ex-  
traction tool (ZT305183 for the 16-  
pin connector or ZT91067-2 for the  
28-pin connector), which is avail-  
able from Pelco.  
The instructions that follow apply to all AMP style connectors regardless of pin size  
or pin number.  
1. Slide the connector clamp assembly over the conductor cable. If the diameter  
of the conductor cable is such that the rubber boot will slide over it easily, slide  
the rubber boot onto the conductor cable at this time. If not, discard the rubber  
boot.  
NOTE: When a pan/tilt is mounted  
in the inverted position, the LEFT/  
RIGHT and UP/DOWN functions  
are reversed during operation. To  
correct this problem, reverse the  
LEFT/RIGHT functions in the con-  
trol cable (pins 3 and 7) at the pan/  
tilt or control and the UP/DOWN  
functions (pins 5 and 6) at the pan/  
tilt or control.  
2. Refer to Detail A in Figure 2. Prepare the wires from the conductor cable as  
follows:  
a. Strip at least 1-inch (2.54 cm) from the cable jacket to expose the wires.  
You may need to strip more from the cable jacket if you have more wires.  
b. Strip 1/8-inch (0.125 cm) from each wire.  
c. Using an AMP style crimper, crimp the wires and their insulation to the  
connector pins.  
3. Slide the connector pins into the appropriate holes in the connector body until  
they snap into place. Refer to detail B in Figure 2 and to Figures 3-6 for correct  
pin arrangement, depending on model and options.  
4. Push the connector clamp assembly (with boot, if used) toward the connector  
body. Screw the clamp assembly onto the connector body, being careful not to  
disturb the wires.  
5. To complete the assembly, attach the appropriate clamp with the screws pro-  
vided and tighten.  
1/8"  
1"  
FRONT VIEW  
OR  
3
1
2
1
8
4
6
3
14  
9
20  
10  
14  
7
15  
21  
25  
11  
16 15  
28  
26  
00005  
28-PIN  
16-PIN  
Figure 2. Connector Assembly  
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CAMERA ENCLOSURE  
MOUNTED HERE  
BOTH OF THESE  
FEED-THROUGHS  
GO TO THE  
CAMERA ENCLOSURE  
(THIS REPRESENTS  
ONLY A PORTION OF  
THE WIRING THAT  
ENTERED THE  
OTHER CONTROL  
SIGNAL FEED-THRU  
COAX VIDEO  
FEED-THRU  
PAN/TILT HOUSING  
VIA THE P1  
CONNECTOR)  
P1  
CONNECTOR FROM  
CONTROLLER  
(ALL CONTROL AND POWER FUNCTIONS ENTER  
THE PAN/TILT HOUSINGTHROUGHTHIS CONNECTOR).  
Figure 3. PT1280P/PT1280SL Wiring Diagram  
10  
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CAMERA ENCLOSURE  
MOUNTED HERE  
BOTH OF THESE  
FEED-THROUGHS  
GO TO THE  
CAMERA ENCLOSURE  
(THIS REPRESENTS  
ONLY A PORTION OF  
THE WIRING THAT  
ENTERED THE  
OTHER CONTROL  
SIGNAL FEED-THRU  
COAX VIDEO  
FEED-THRU  
PAN/TILT HOUSING  
VIA THE P1  
CONNECTOR)  
P1  
CONNECTOR FROM  
CONTROLLER  
(ALL CONTROL AND POWER FUNCTIONS ENTER  
THE PAN/TILT HOUSINGTHROUGHTHIS CONNECTOR).  
Figure 4. PT1280P/HB Wiring Diagram  
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CAMERA ENCLOSURE  
MOUNTED HERE  
BOTH OF THESE  
FEED-THROUGHS  
GO TO THE  
CAMERA ENCLOSURE  
(THIS REPRESENTS  
ONLY A PORTION OF  
THE WIRING THAT  
ENTERED THE  
OTHER CONTROL  
SIGNAL FEED-THRU  
COAX VIDEO  
FEED-THRU  
PAN/TILT HOUSING  
VIA THE P1  
CONNECTOR)  
P1  
CONNECTOR FROM  
CONTROLLER  
(ALL CONTROL AND POWER FUNCTIONS ENTER  
THE PAN/TILT HOUSINGTHROUGHTHIS CONNECTOR).  
Figure 5. PT1280P/PP Wiring Diagram  
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CAMERA ENCLOSURE  
MOUNTED HERE  
BOTH OF THESE  
FEED-THROUGHS  
GO TO THE  
CAMERA ENCLOSURE  
(THIS REPRESENTS  
ONLY A PORTION OF  
THE WIRING THAT  
ENTERED THE  
OTHER CONTROL  
SIGNAL FEED-THRU  
COAX VIDEO  
FEED-THRU  
PAN/TILT HOUSING  
VIA THE P1  
CONNECTOR)  
P1  
CONNECTOR FROM  
CONTROLLER  
(ALL CONTROL AND POWER FUNCTIONS ENTER  
THE PAN/TILT HOUSINGTHROUGHTHIS CONNECTOR).  
Figure 6. PT1280SL/PP Wiring Diagram  
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3.4 LIMIT STOP ADJUSTMENTS  
To set pan/tilt limit stops, perform the following steps. Refer to Figure 7.  
1. Loosen the pan limit stops.  
WARNING: Do not  
operate the pan/tilt  
without limit stops.  
Do not attempt to adjust  
the limit stops while the  
unit is operating. Per-  
sonal injury or damage  
to the unit may result.  
2. Turn the control unit on. Pan the unit to the right until the desired right pan  
limit is reached.  
3. Move the right pan limit stop until it touches the pan limit switch actuator.  
Move the stop a slight distance further against the actuator until it clicks to  
indicate the opening of the limit switch. Lock the stop in place.  
Do not remove or reposition the  
fixed limit stop on the pan/tilt.  
DAMAGE WILL OCCUR.  
4. Pan the unit to the desired left position. Adjust the left pan limit stop as de-  
scribed in step 3.  
5. Pan left and right to both limit stops and check for exact positioning. Tighten  
both stops securely.  
NOTE: The PT1280SL and the  
PT1280SL/PP do not have pan limit  
stops. Disregard steps 1-5.  
6. Turn on the control if you are starting at this step. Loosen the tilt limit stop  
screws and tilt the table, using the joystick, to the desired up position.  
7. Move the up limit stop until it touches the tilt limit switch actuator and clicks.  
Lock the stop in place.  
8. Tilt the table to the desired down position and set the stop in the same man-  
ner.  
9. Tilt the table up and down and check for exact positioning.Tighten both stops  
securely.  
Figure 7. Limit Stops  
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4.0 OPERATION  
Refer to the manual for your control equipment for operating the pan/tilt.  
5.0 TROUBLESHOOTING  
Some common problems encountered with pan/tilt systems include miswiring, over-  
loading, and not using the units for the correct application. If the pan/tilt unit fails to  
operate, do the following:  
1. Check the fuse in the control unit. If the fuse is bad, replace it.  
2. If the fuse blows after replacing it, check the control cable between the control  
unit and the pan/tilt for shorts, high resistance, or opens.  
3. If the control cable is good, reconnect it to the control unit but not to the pan/  
tilt. Replace the fuse and operate the control unit. If the fuse blows again, the  
fault is in the control.  
Refer to Figure 3-6 for the following steps.  
4. If the control unit is good, check the wiring harness in the pan/tilt for shorts.  
5. If the wiring harness is good, check the motor starting capacitors.  
6. If the starting capacitors are good, check the motors for opens and shorts.  
There should be low resistance between the windings.  
7. Check the limit switches for opens and shorts.  
5.1 SERVICE MANUAL  
If you need to service your unit, obtain a service manual in one of the following  
ways:  
C373SM.  
Contact Pelco’s Literature Department and request service manual C373SM.  
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6.0 MAINTENANCE  
Inspect the pan/tilt unit every six months to ensure trouble-free operation and an  
extended product life. Harsh environments and/or continuous motion applications  
may require more frequent maintenance.  
Please read all of the instructions that follow before servicing the pan/tilt.  
To begin, remove the three screws on the front of the pan/tilt housing and lift the  
cover to gain access to the pan and tilt motor assemblies.  
6.1 TIGHTENING DRIVE CHAINS  
Check the pan and tilt drive chains for tension. A movement of 1/32 of an inch to 3/32  
of an inch in the chains is acceptable. If the movement of a chain exceeds 3/32 of an  
inch, adjust the chain as follows:  
1. Loosen the screws securing the motor to the mounting frame.  
2. Pry on the motor to apply tension to the chain. Do not over-tension the drive  
chain.  
3. Keep tension on the chain while tightening the screws.  
6.2 CHAIN DRIVE LUBRICATION  
Sprockets, chains, and gears should be well greased. If necessary, lubricate the  
pan and tilt gears, sprockets, and chains as follows with a high-quality grease ca-  
pable of withstanding temperatures from -50° to 170°F (-46° to 77°C). Do the fol-  
lowing:  
1. Liberally apply grease to the pan and tilt gears, chains, and sprockets (refer to  
Figure 8).  
2. Operate the pan and tilt motors to spread the grease across the parts.  
3. Apply additional grease if necessary.  
4. Reinstall the cover. If the pan/tilt is installed outdoors in an inverted position,  
apply RTV silicone sealant as shown in Figure 1.  
Figure 8. Servicing the Pan/Tilt  
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6.3 MOTOR BRAKE REPLACEMENT  
WARNING:The knife-  
blade included in the  
brake kit is very sharp.  
It should be handled  
carefully and disposed  
of properly after use.  
To order replacement motor brakes, specify part number 1250BRAKE.The kit con-  
sists of four springs, four Teflon pads, two screws, and a small knife-blade for re-  
moving the old brake pads.  
1. Remove the large rectangular heat sink from the back of the pan motor. Re-  
move the four springs. Do not disturb the silicone heat sink compound. It en-  
sures the transfer of heat to the heat sink and MUST be present when the heat  
sink is replaced.  
2. Use the knife blade to remove the worn pads, as follows:  
a. Insert the knife blade into the opening and press firmly into the brake  
pad.  
b. Before trying to remove the brake pad, twist the knife-blade. This will  
loosen the worn pad and make removal easier.  
c. Gently twist the blade as you pull the worn pad out.  
3. Insert the four new brake pads and four springs. Replace the heat sink using  
the new screws.  
Reinstall the cover. If your pan/tilt is installed in an inverted position, apply RTV  
silicone sealant to the areas circled in Figure 1.  
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7.0 SPECIFICATIONS  
MECHANICAL  
Pan:  
PT1280P:  
PT1280SL:  
Movement in horizontal plane  
0-355°  
360° pan rotation  
Speed:  
6°/sec ±1° (No load condition)  
50 ft/lb with specified voltage  
±90° movement in vertical plane  
3°/sec ± .5° (No load condition)  
Torque:  
Tilt:  
Speed:  
Maximum Load:  
100 lb (45.4 kg) at 5 inches (12.7 cm) from tilt table surface to  
center of gravity  
Gearing:  
Adjustable worm gear final drive to prevent drift and minimize  
backlash  
Bearings:  
Pan:  
Tilt:  
Heavy duty ball bearings  
Oilite bronze bushing  
Braking:  
Mechanical  
ELECTRICAL  
Input Voltage:  
120 VAC, 60 Hz required for pan/tilt  
Power  
Requirements:  
Pan  
Tilt  
Running:  
Starting:  
.48 amp (57.5 vA) .48 amp (57.5 vA)  
.60 amp (72.5 vA) .60 amp (72.5 vA)  
Maximum Current: 2 amps per conductor (SL models only)  
Connectors:  
Motors:  
Amp CPC type (mate supplied)  
Two-phase induction type, continuous duty, instantaneous  
reversing  
Limit Switches  
Pan:  
Tilt:  
5 amp, external adjustment  
5 amp , external adjustment  
Conductors:  
6 or 7, unshielded.  
(Functions:left,right,up,down,motorcommon,safetyground.)  
No additional conductors for auto scan when used with solid-  
state control. PP option requires additional 4 conductors.  
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GENERAL  
Dimensions:  
Construction:  
Finish:  
See Figure 9  
Aluminum casting and plate  
Textured semi-gloss beige enamel  
Completely weatherproof for indoor/outdoor operation  
-10° to 120°F (-23.33° to 48.89°C)  
Environment:  
Temperature:  
Weight:  
Unit  
Shipping  
54 lb (24.49 kg)  
58 lb ( 26.30 kg)  
(Design and product specifications subject to change without notice.)  
Figure 9. Dimension Drawing  
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8.0 WARRANTY AND RETURN INFORMATION  
WARRANTY  
Pelco will repair or replace, without charge, any merchandise proved defective in material or workman-  
ship for a period of one year after the date of shipment.  
Exceptions to this warranty are as noted below:  
• Five years on FT/FR8000 Series fiber optic products.  
• Three years on Genex® Series products (multiplexers, server, and keyboard).  
• Three years on Camclosure® and fixed camera models, except the CC3701H-2, CC3701H-2X,  
CC3751H-2, CC3651H-2X, MC3651H-2, and CC3651H-2X camera models, which have a five-year  
warranty.  
Two years on standard motorized or fixed focal length lenses.  
Two years on Legacy®, CM6700/CM6800/CM9700 Series matrix, and DF5/DF8 Series  
fixed dome products.  
Two years on Spectra®, Esprit®, ExSite, and PS20 Scanners, including when used in continuous  
motion applications.  
Two years on Esprit® and WW5700 Series window wiper (excluding wiper blades).  
• Eighteen months on DX Series digital video recorders, NVR300 Series network video recorders, and  
Endura™ Series distributed network-based video products.months on DX Series digital video  
recorders, NVR300 Series network video recorders, EnduraSeries distributed network-based video  
products, and TW3000 Series twisted pair transmission products.  
• One year (except video heads) on video cassette recorders (VCRs). Video heads will be covered for a  
period of six months.  
• Six months on all pan and tilts, scanners or preset lenses used in continuous motion applications  
(that is, preset scan, tour and auto scan modes).  
Pelco will warrant all replacement parts and repairs for 90 days from the date of Pelco shipment. All  
goods requiring warranty repair shall be sent freight prepaid to Pelco, Clovis, California. Repairs made  
necessary by reason of misuse, alteration, normal wear, or accident are not covered under this  
warranty.  
Pelco assumes no risk and shall be subject to no liability for damages or loss resulting from the  
specific use or application made of the Products. Pelco’s liability for any claim, whether based on  
breach of contract, negligence, infringement of any rights of any party or product liability, relating to the  
Products shall not exceed the price paid by the Dealer to Pelco for such Products. In no event will  
Pelco be liable for any special, incidental or consequential damages (including loss of use, loss of  
profit and claims of third parties) however caused, whether by the negligence of Pelco or otherwise.  
The above warranty provides the Dealer with specific legal rights. The Dealer may also have additional  
rights, which are subject to variation from state to state.  
If a warranty repair is required, the Dealer must contact Pelco at (800) 289-9100 or (559) 292-1981 to  
obtain a Repair Authorization number (RA), and provide the following information:  
1. Model and serial number  
2. Date of shipment, P.O. number, Sales Order number, or Pelco invoice number  
3. Details of the defect or problem  
If there is a dispute regarding the warranty of a product which does not fall under the warranty  
conditions stated above, please include a written explanation with the product when returned.  
Method of return shipment shall be the same or equal to the method by which the item was received by  
Pelco.  
RETURNS  
In order to expedite parts returned to the factory for repair or credit, please call the factory at (800)  
289-9100 or (559) 292-1981 to obtain an authorization number (CA number if returned for credit, and  
RA number if returned for repair).  
All merchandise returned for credit may be subject to a 20% restocking and refurbishing charge.  
Goods returned for repair or credit should be clearly identified with the assigned CA or RA number and  
freight should be prepaid. Ship to the appropriate address below.  
If you are located within the continental U.S., Alaska, Hawaii or Puerto Rico, send goods to:  
Service Department  
Pelco  
3500 Pelco Way  
Clovis, CA 93612-5699  
If you are located outside the continental U.S., Alaska, Hawaii or Puerto Rico and are instructed to  
return goods to the USA, you may do one of the following:  
If the goods are to be sent by a COURIER SERVICE, send the goods to:  
Pelco  
3500 Pelco Way  
Clovis, CA 93612-5699 USA  
If the goods are to be sent by a FREIGHT FORWARDER, send the goods to:  
Pelco c/o Expeditors  
473 Eccles Avenue  
South San Francisco, CA 94080 USA  
Phone: 650-737-1700  
Fax: 650-737-0933  
® Pelco, the Pelco logo, Spectra, Esprit, Genex, Legacy, and Camclosure are registered trademarks of Pelco.  
™ Endura and ExSite are trademarks of Pelco.  
© Copyright 1998, Pelco. All rights reserved.  
20  
Pelco Manual C379M-G (12/98)  
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