Monarch
9825 Printer
TC9825QR Rev. AA 2/02 ©2002 Paxar Corporation. All rights reserved.
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Fe e d /Cu t:
P rints a la be l in the on-de ma nd mode , fe e ds a bla nk la be l if the re
is no print job, a nd prints a la be l with e rror informa tion tha t is
us e ful to your S ys te m Adminis tra tor if a n e rror is dis pla ye d.
En te r/P a u s e :
P a us e s the curre nt print job or re s ume s a pa us e d print job.
S e le cts the dis pla ye d me nu ite m.
Es c a p e /Cle a r:
Whe n a n e rror is pre s e nt, cle a rs the e rror. Whe n a job (ba tch) is
printing, ca nce ls the print job (ba tch). Ente rs the offline me nu
mode or re turns the dis pla y to the ne xt highe r me nu.
l
Dis pla ys the pre vious me nu ite m.
Dis pla ys the ne xt me nu ite m.
r
l a nd r
P rints te s t la be ls whe n you pre s s the buttons a t the s a me time .
Hold for one s e cond a nd re le a s e .
Loa ding La be ls or Ta gs
1. Ope n the cove r.
2. Unlock the printhe a d by turning the re ta ining la tch.
3. Lift printhe a d a s s e mbly us ing the printhe a d ta b until the a s s e mbly locks into
pla ce .
Printhead
Tab
Deflector
Tab
4. P la ce the roll of s upply on the s upply holde r. For la be ls , the s upply unrolls
from the top or the bottom. For ta gs , ma ke s ure the s upply unrolls from the
bottom, be ca us e ta g rolls a re wound fa ce in. Do not pick up the printe r by the
s upply holde r.
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5. Adjus t the s upply holde r guide s s o the s ide s ba re ly touch the roll. Ma ke s ure
the s upply roll turns fre e ly. If yo u a re u s in g fa n -fo ld s u p p lie s , pla ce the
s upply s ta ck be hind the printe r, la be l s ide fa cing up.
Supply
Holder
Guides
6. P us h down on the s upply le ve r to unlock the s upply guide s .
7. La y the la be l s trip a cros s the s upply guide s o tha t a fe w inche s e xte nd pa s t the
front of the printe r. Tuck the s upply unde r the nibs a nd in be twe e n the die cut
s e ns or.
Fo r fa n -fo ld s u p p lie s , la y the la be l s trip ove r the s upply holde r a nd
a cros s the s upply guide s o tha t a fe w inche s e xte nd pa s t the front of the
printe r. Tuck the s upply unde r the nibs a nd in be twe e n the die cut s e ns or.
8. Adjus t the s upply guide s s o the y touch the s upply. P us h up on the s upply le ve r
to lock the s upply guide s into pla ce .
Die Cut Sensor
Nibs
Supply
Lever
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9. Hold the printhe a d a s s e mbly by the printhe a d ta b while pre s s ing down on the
printhe a d re le a s e .
10. Clos e the printhe a d by pre s s ing down on the thumb we ll until you he a r it click
into pla ce .
11. Clos e the cove r.
12. P re s s Fe e d /Cu t to pos ition the s upply unde r the printhe a d.
Loading Labels for the Optional Peel Mode
P e e l mode mus t be purcha s e d s e pa ra te ly. In pe e l mode , the printe r s e pa ra te s the
ba cking pa pe r from the la be l. The ne xt la be l is not printe d until the comple te d one
is re move d from the printe r. Ma ke s ure the printe r is configure d for on-de ma nd
mode a nd the corre ct s upply type . The minimum fe e d le ngth is 1.5 inche s for pe e l
mode . Hold the le a ding e dge of pe e le d la be ls whe n printing on s tock longe r tha n
s ix inche s . You mus t us e non-pe rfora te d s upplie s for pe e l mode . Follow the s te ps
for loa ding s upplie s from the pre vious s e ction. The n, follow the s e s te ps a fte r you
clos e the printhe a d.
1. Re move the la be ls from the firs t 10 inche s of the ba cking pa pe r.
2. P re s s down on the e xit cove r ta bs to ope n the e xit cove r on the front of the
printe r.
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3. Fe e d the ba cking pa pe r ove r the pe e l ba r.
4. Fe e d the ba cking pa pe r through the lowe r ope ning of the e xit cove r. Clos e the
e xit cove r. P ull down firmly on the ba cking pa pe r to re move a ny s la ck.
Peel
Bar
Tear
Lower
Edge
Opening
Backing
Paper
Whe n re moving the ba cking pa pe r, pull up a cros s the s a w-toothe d te a r
e dge . Ma ke s ure the ba cking pa pe r te a rs a t the e dge .
5. Clos e the printe r's cove r.
6. P re s s Fe e d /Cu t to pos ition the s upply unde r the printhe a d.
Adjus ting the Wide /Na rrow Knobs
You ma y ne e d to a djus t the two wide /na rrow knobs a ccording to the width of your
s upply. For s upply tha t is more tha n two inche s , a djus t the knobs to the wide
s e tting. For s upply tha t is two inche s or le s s , a djus t the knobs to the na rrow
s e tting. For line rle s s s upply, us e the na rrow s e tting (knobs a re up).
You mus t a djus t both of the knobs to the s a me pos ition.
If you e xpe rie nce ribbon s mudging in cold, dry
e nvironme nts , a djus t the wide /na rrow knobs to the
wide s e tting.
For wide s upplie s , pus h down a nd turn the
wide /na rrow knobs clockwis e with a s cre wdrive r.
For na rrow s upplie s , turn the wide /na rrow knobs
counte r-clockwis e with a s cre wdrive r until it pops
ba ck up.
The a djus tme nt is s hown in the wide pos ition.
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Loa ding Ribbon
1. Ope n the cove r.
2. Unlock the printhe a d by turning the
re ta ining la tch.
3. Lift printhe a d a s s e mbly us ing the printhe a d
Deflector Tab
ta b until the a s s e mbly locks into pla ce .
4. P us h the de fle ctor ta b down.
5. S lide the e xtra ribbon core on the ta ke -up
re e l a s fa r a s it will go with the "Mona rch
This End Out" writing fa cing out. Us e your
e mpty ribbon core a s the ta ke -up core . The
ta ke -up core only fits on the ta ke -up re e l
one wa y.
6. Re move the ne w ribbon from the pa cka ge . Do not wrinkle or crus h the ne w
ribbon.
7. S lide the ribbon onto the ba ck re e l a s fa r a s it will go with the "Mona rch This
End Out" writing fa cing out. The ribbon roll only fits on the re e l one wa y.
Ca re fully unwind a fe w inche s of ribbon from the bottom of the roll.
8. Ca re fully fe e d the ribbon unde r both
Take-up Core
ribbon rolle rs a nd printhe a d.
Take-up Reel
9. Align the ribbon a nd ma ke s ure it is
s tra ight a nd ce nte re d throughout the
pa th.
Ribbon
Rollers
10. Ta pe the ribbon to the ta ke -up core . Do
not ta pe the ribbon to the ta ke -up re e l.
11. Rota te the ta ke -up core until the le a de r
is pa s t the printhe a d.
12. Re move a ny s la ck in the ribbon by turning the ta ke -up re e l clockwis e .
13. Hold the printhe a d a s s e mbly by the printhe a d ta b while pre s s ing down on the
printhe a d re le a s e .
14. Clos e the printhe a d by pre s s ing down on the thumb we ll until you he a r it click
into pla ce . Clos e the cove r.
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Printing
Be fore you print, ma ke s ure the printe r is conne cte d a nd re a dy to re ce ive da ta .
1. Turn on the printe r. Your printe r is re a dy to re ce ive a nd print ba tche s whe n
you s e e
PRINT MODE
Ready
2. Downloa d a forma t a nd a ba tch. Re fe r to the optiona l P a cke t Re fe re nce
Ma nua l for informa tion on downloa ding print jobs .
3. The printe r prints a s trip of la be ls .
4. Re move the printe d la be ls . If the printe r will be unus e d for e xte nde d pe riods of
time , we re comme nd le a ving the printhe a d unla tche d.
Cle a ring J a ms
Whe n you a re printing a nd a ja m occurs , the Fa u lt light on the printe r's front pa ne l
blinks .
1. Turn off the printe r a nd ope n the cove r a nd printhe a d a s s e mbly.
2. If ne ce s s a ry, re move the la be l roll a nd ribbon.
3. Re move the ja mme d la be ls a nd re loa d the la be l roll.
4. Clos e the printhe a d a s s e mbly a nd turn on the printe r.
5. P re s s Fe e d /Cu t to pos ition the s upply unde r the printhe a d.
Cle a ning
The ra te a nd fre que ncy a t which you print de te rmine s how ofte n
you mus t cle a n the printe r. You ma y ne e d to cle a n the printhe a d,
s e ns or, a nd pla te n rolle r:
¨
¨
if the re is a ny a dhe s ive build-up in the s upply pa th.
a fte r printing a pproxima te ly 3 rolls of the rma l tra ns fe r/the rma l
dire ct/line rle s s s upplie s or a fte r e a ch ribbon.
Voids
¨
da ily if your printe r is in a n e xce s s ive ly dirty, hot, or humid
e nvironme nt.
¨
¨
if you fre que ntly re ce ive s upply e rror code s .
whe n you s e e voids or s tre a king in the print a s s hown.
Streaks
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1. Turn off the printe r a nd ope n the cove r a nd printhe a d a s s e mbly.
2. Re move the la be l roll a nd ribbon (whe n cle a ning the printhe a d).
3. P re s s down on the e xit cove r ta bs to ope n the e xit cove r on the front of the
printe r.
4. Cle a n the pla te n rolle r with a cloth
mois te ne d with wa te r. Turn the
pla te n rolle r with your finge r a nd
run the cloth a cros s it. Ma ke s ure
the pla te n rolle r is cle a n a ll the
wa y a round.
Platen
Roller
5. Mois te n a cotton s wa b with
is opropyl a lcohol. Rub the cotton
s wa b a cros s the pe e l ba r a nd
re move a ny build-up.
6. Mois te n a nothe r cotton s wa b with is opropyl a lcohol. Rub the cotton s wa b
a cros s the printhe a d a nd re move a ny build-up. You ma y ne e d to us e a
printhe a d CLEAN-S TRIP if the printhe a d is e xtre me ly dirty or you s e e s tre a ks
on the s upply.
7. Rub the cotton s wa b a cros s the s upply s e ns or a nd die cut s e ns or a nd re move
a ny build-up.
Printhead
Supply
Sensor
Peel
Bar
8. Cle a n the build-up in the s upply pa th.
9. Le t the printe r dry be fore you re loa d s upplie s .
10. Clos e the e xit cove r by pus hing firmly on it. Both la tche s will click into pla ce .
11. Clos e the cove r a nd printhe a d a s s e mbly.
12. Turn on the printe r.
13. P re s s Fe e d /Cu t to pos ition the s upply unde r the printhe a d. Re s e nd your
forma t, ba tch, a nd che ck digit pa cke ts .
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Trouble s hooting
This s e ction provide s s olutions to minor printing proble ms .
P ro b le m
Ac tio n
Error me s s a ge a ppe a rs
during s ta rtup
Turn off the printe r, wa it fifte e n s e conds a nd
the n turn on the printe r. Ca ll Te chnica l S upport
if the e rror me s s a ge re a ppe a rs .
Doe s not print.
Che ck s upply, che ck ribbon, s e nd a corre cte d
forma t a nd ba tch pa cke t.
Doe s not fe e d.
S e t wide /na rrow knobs corre ctly.
P a rtia lly printe d da ta .
Cle a n the printhe a d, s e nd a corre cte d forma t
pa cke t.
P rinting s ha dows or s me a rs .
Light P rinting.
Cle a n the printhe a d, cha nge s upply, che ck
ribbon.
Cha nge s upply, a djus t the print contra s t, che ck
wide /na rrow knobs , che ck ribbon.
He a vy P rinting.
Cle a n the printhe a d, cha nge s upply, a djus t the
print contra s t, che ck wide /na rrow knobs , che ck
ribbon.
Voids in printing.
Cle a n the printhe a d, cha nge s upply type , che ck
ribbon.
S e ria l ba r code s do not
s ca n.
Le a ve printhe a d unla tche d whe n not in us e , us e
a print s pe e d of 2.5 IP S , a djus t the print
contra s t.
Ba cking pa pe r is wra ppe d
a round pla te n or pe e l rolle r.
Ca re fully re move the ba cking pa pe r. Ma ke s ure
the ba cking pa pe r te a rs a t the s a w-toothe d te a r
e dge whe n us ing ba ckfe e d a nd pe e l mode .
Bla nk la be ls print or 750
s e rie s e rrors .
Cle a n s upply s e ns ors .
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Common Errors
Erro r
002
005
018
025
101
400
403
409
410
411
412
413
611
612
613
614
703
De s c rip tio n /Ac tio n
Na me mus t be 1 to 8 cha ra cte rs ins ide quote s .
S upply width is inva lid.
Code pa ge s e le ction de fine d in the fie ld is inva lid.
Da ta le ngth is too long.
Forma t re fe re nce d by ba tch not in me mory.
Inva lid cha ra cte r following {.
Fie ld s e pa ra tor wa s not found.
P rinte r me mory is full. De le te unne ce s s a ry forma ts or gra phics from me mory.
P a rity mis ma tch.
Fra ming e rror (ba ud ra te mis ma tch).
Flow control mis ma tch.
Online re ce ive buffe r is full. Che ck for a flow control proble m.
Font, ba r code , or de ns ity in the ba tch doe s not fit the forma t.
The da ta in this line of the ba tch is e ithe r mis s ing or doe s not ma tch the forma t.
Re fe re nce point off s upply.
P ortion of fie ld off s upply or the re ma y be a n inva lid cha ra cte r in the pa cke t.
The printe r s e ns e d a ca libra tion of diffe re nt-s ize d bla ck ma rks . Ma ke s ure the
corre ct s upply type is loa de d.
704
751
P rinte r ha s not s e ns e d a s upply ma rk whe n e xpe cte d or is out of s upplie s .
P re s s Es c a p e /Cle a r a nd try to continue printing. Cha nge s upply.
P rinte r did not s e ns e a bla ck ma rk whe n e xpe cte d. P re s s Es c a p e /Cle a r a nd try
to continue printing. Cha nge s upply.
752
753
754
P rinte r s e ns e d a ma rk in the wrong pla ce .
P rinte r s e ns e d a ma rk tha t is too long.
Che ck for a ribbon ja m or re move a ny s la ck in the ribbon by turning the ta ke -up
re e l clockwis e . Loa d a ne w ribbon.
755
756
757
758
P rinthe a d is ope n. Clos e the printhe a d.
Loa d s upplie s .
Loa d s upplie s (s upply le ngth mis ma tch). P re s s Fe e d /Cu t.
Eithe r the s upply is not s e e n, the on-de ma nd s e ns or is broke n, or a la be l wa s
re move d too quickly. Che ck for a la be l ja m or re loa d s upplie s .
763
765
Wa iting to dis pe ns e la be l. P re s s Fe e d /Cu t.
The printhe a d ha s le s s tha n 8 ba d dots a nd ca n s hift ba r code fie lds to a void
ba d dots . P re s s Es c a p e /Cle a r to continue printing.
768
P rinthe a d ha s more tha n 30 ba d dots or is not conne cte d. Conne ct the
printhe a d.
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E a c h p ro d u c t a n d p ro g ra m c a rrie s a re s p e c tive writte n wa rra n ty, th e o n ly wa rra n ty o n wh ic h th e
c u s to m e r c a n re ly. Mo n a rc h re s e rve s th e rig h t to m a ke c h a n g e s in th e p ro d u c t, th e p ro g ra m s , a n d
th e ir a va ila b ility a t a n y tim e a n d with o u t n o tic e . Alth o u g h Mo n a rc h h a s m a d e e ve ry e ffo rt to p ro vid e
c o m p le te a n d a c c u ra te in fo rm a tio n in th is m a n u a l, Mo n a rc h s h a ll n o t b e lia b le fo r a n y o m is s io n s o r
in a c c u ra c ie s . An y u p d a te will b e in c o rp o ra te d in a la te r e d itio n o f th is m a n u a l.
ã 2 0 0 2 P a xa r C o rp o ra tio n . All rig h ts re s e rve d . No p a rt o f th is p u b lic a tio n m a y b e re p ro d u c e d ,
tra n s m itte d , s to re d in a re trie va l s ys te m , o r tra n s la te d in to a n y la n g u a g e in a n y fo rm b y a n y m e a n s ,
with o u t th e p rio r writte n p e rm is s io n o f P a xa r C o rp o ra tio n .
WAR NING
Th is e q u ip m e n t h a s b e e n te s te d a n d fo u n d to c o m p ly with th e lim its fo r a C la s s A d ig ita l d e vic e ,
p u rs u a n t to P a rt 1 5 o f th e F C C R u le s . Th e s e lim its a re d e s ig n e d to p ro vid e re a s o n a b le p ro te c tio n
a g a in s t h a rm fu l in te rfe re n c e wh e n th e e q u ip m e n t is o p e ra te d in a c o m m e rc ia l e n viro n m e n t. Th is
e q u ip m e n t g e n e ra te s , u s e s , a n d c a n ra d ia te ra d io fre q u e n c y e n e rg y a n d , if n o t in s ta lle d a n d u s e d in
a c c o rd a n c e with th e in s tru c tio n m a n u a l, m a y c a u s e h a rm fu l in te rfe re n c e to ra d io c o m m u n ic a tio n s .
O p e ra tio n o f th is e q u ip m e n t in a re s id e n tia l a re a is like ly to c a u s e h a rm fu l in te rfe re n c e in wh ic h c a s e
th e u s e r will b e re q u ire d to c o rre c t th e in te rfe re n c e a t h is o wn e xp e n s e .
C ANADIAN D.O .C . WAR NING
Th is d ig ita l a p p a ra tu s d o e s n o t e xc e e d th e C la s s A lim its fo r ra d io n o is e e m is s io n s fro m d ig ita l
a p p a ra tu s s e t o u t in th e R a d io In te rfe re n c e R e g u la tio n s o f th e C a n a d ia n De p a rtm e n t o f
C o m m u n ic a tio n s .
Le p ré s e n t a p p a re il n u m é riq u e n 'é m e t p a s d e b ru its ra d io é le c triq u e s d é p a s s a n t le s lim ite s
a p p lic a b le s a u x a p p a re ils n u m é riq u e s d e la c la s s e A p re s c rite s d a n s le R é g le m e n t s u r le b ro u illa g e
ra d io é le c triq u e é d ic te p a r le m in is tè re d e s C o m m u n ic a tio n s d u C a n a d a .
Tr a d e m a r k s
MO NAR C H is a re g is te re d tra d e m a rk o f Mo n a rc h Ma rkin g S ys te m s , In c . 9 8 2 5 is a tra d e m a rk o f
Mo n a rc h Ma rkin g S ys te m s , In c . P a xa r is a tra d e m a rk o f P a xa r C o rp o ra tio n .
P a xa r C o rp o ra tio n
1 7 0 Mo n a rc h La n e
Mia m is b u rg , O H 4 5 3 4 2
Fo r s u p p lie s , s e rvic e o r a s s is ta n c e ,
c a ll to ll fre e :
1-800-543-6650 (In th e U.S .A.)
1-800-263-4650 (In Ca n a d a )
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