M
Equipment Manual
TC9445EM Rev. D 7/95
©1988 Monarch Marking Systems, Inc. All rights reserved.
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Preface
This manual contains information about the general setup and
maintenance of the 9445 printer. Some of the features in this
manual may not be available on your printer.
Other 9445 manuals include:
Operator’s
Handbook
Explains how to enter data and print
labels.
User’s Manual
Explains how to create and enter
formats. This manual also explains
special setup functions for the printer.
Programmer’s
Manual
Explains communications and message
structures for sending formats and batch
data online.
Messages Manual Lists error messages and operator
responses.
i
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9445 Equipment Manual
ii
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Table of Contents
1. Installing the Printer ....................................................... 1-1
Non-Peel Mode ......................................................... 2-1
Peel Mode................................................................. 2-8
Loading Fan-Fold Supply ........................................ 2-16
Adjusting the Supply Sensor................................... 2-18
3. Loading a Ribbon............................................................ 3-1
Loading a Ribbon Roll............................................... 3-2
5. Cleaning the Printhead and Platen Roller .................... 5-1
Appendix A. Converting the Keyboard for
Table Top Use ......................................................................A-1
Appendix B. Troubleshooting ............................................B-1
"Head Test Failure" Message ....................................B-1
Start-Up and Printing ................................................B-2
Start-Up and Printing (continued) .............................B-3
Cutting.......................................................................B-4
iii
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9445 Equipment Manual
Appendix C. Specifications ...............................................C-1
Printer.......................................................................C-1
Supplies....................................................................C-2
iv
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1. Installing the Printer
1. Place the printer on a level surface.
2. To install the keyboard on top of the printer:
a. Remove the cord from the base of the keyboard.
b. Plug the cord from the keyboard into the socket.
c. Insert all of the cord except a few coils back into the
base. Secure the cord by sliding a coil into the slot in
the base.
d. Place the keyboard in the recess on top of the printer
as shown.
Keyboard
Recess
Socket
1-1
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9445 Equipment Manual
CAUTION
If your 9445 printer has been in storage below room
temperature, allow 10-12 hours for the printer to adjust to
room temperature before turning the power on. Failure to
do this may damage the printer.
3. Turn the power switch off and insert the power cord into
the socket. Plug the other end of the cord into a
grounded 115 VAC electrical outlet.
NOTE: If you are going to use the printer online, also
connect the RS-232 cable.
Socket
Power Cord
RS-232 Cable
4. On the initial startup, leave the printer on for 24 hours to
charge the new backup batteries.
1-2
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2. Loading Supply
The printer prints both tags and labels. The supply may be
wound with the printable side on either the inside or the
outside.
This chapter explains how to load supply for
• Non-Peel Mode Printing (labels are printed in one strip.
This can be used with Continuous Printing.)
• Peel Mode Printing (one label at a time while the
backing paper rewinds inside the printer. This must be
used with On Demand Printing.)
• Fan-Fold Mode Printing (fan-fold supply is printed in
one strip). Call Service if you would like to use fan-fold
supply.
NOTE: If your printer has a knife, follow the instructions under
"Non-Peel Mode." You cannot use On Demand
printing with a knife. Also, if your printer has a knife, it
does not have the take-up spool shown in the
instructions for loading supply.
If you are going to use thermal direct supply (no
ribbon) and your printer is equipped with a ribbon roll
adapter, turn the thermal supply indicator to the right.
(See "Loading a Ribbon Roll" in Chapter 3.)
Non-Peel Mode
This mode is for both tags and labels. The printer dispenses
the desired amount of supply without separating the backing
paper from the label. This mode is usually used with
continuous printing.
1. Open the front panel.
2-1
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9445 Equipment Manual
Printhead
Lever
Lower Supply
Guide
Lock
2. Turn the printhead lever to the left to release the printhead.
3. Hold down the lower supply guide and rewind the old
supply roll, if there is one.
4. Release the lower supply guide.
CAUTION
If you run out of supply while printing, pull the supply strip
back through the printer. DO NOT pull it forward through
the printhead. Pulling it forward may cause jamming.
2-2
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2. Loading Supply
5. Push the lock to the right to unlock the outer supply holder
and remove the outer supply holder from the supply shaft.
Remove the old supply core, if there is one.
Supply
Core
Supply
Shaft
Outer Supply
Holder
2-3
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9445 Equipment Manual
6. Place the new supply roll on the supply shaft as shown.
NOTE: If your supply has a 3-inch (76.2 mm) core:
a. Remove the hub from the inner supply holder.
b. Reverse the outer supply holder (so the smooth side
faces the supply).
Supply
Shaft
Inner
Supply
Holder
Printable
Side Inside
7. Fit the supply core onto the inner supply holder and hold it
in place.
2-4
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2. Loading Supply
8. Turn the outer supply holder so the lock faces out. Align
the supply holder tabs with the tracks on the shaft.
9. Push the supply holder onto the supply shaft, against the
supply. Make sure the supply is free to unwind.
10. Push the lock to the left to secure the outer supply holder.
NOTE: When the outer supply holder is reversed (for
3-inch core supply), push the lock to the right to
secure the outer supply holder.
Supply
Holder
Lock
2-5
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9445 Equipment Manual
11. Pull enough supply from the roll to reach the printhead.
12. Hold down the lower supply guide.
13. Feed the supply past the out-of-stock switch, between the
upper and lower supply guides, and up past the printhead.
Outer Supply
Holder
Upper Supply
Guide
Printhead
Out-of-Stock
Switch
Lower Supply
Guide
Supply
14. Align the supply with the top edge of the upper guide and
slide it against the back wall (away from you). Continue
threading the supply up to the printhead as shown. Make
sure the ribbon does not snag or wrinkle.
2-6
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2. Loading Supply
15. To adjust for wide or narrow supply, turn the supply width
adjustment knob to:
• NARROW for supply two inches in width or smaller.
• WIDE for supply greater than two inches in width.
NOTE: Be sure the adjustment knob snaps back into
place after you turn it.
Printhead
Lever
Supply Width
Adjustment
Knob
16. Turn the printhead lever to the right to lock the printhead.
2-7
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9445 Equipment Manual
17. Turn the printer on. If you are:
• replacing the supply with a new roll of the same size,
press f to align the printer.
• changing supply size, adjust the supply sensor. See
"Adjusting the Supply Sensor" later in this chapter.
NOTE: Before you print, be sure the menu supply type
setting matches your supply type (e.g. Black
Mark/Die Cut). See your Operator’s Handbook to
set supply options.
Peel Mode
This mode is only used with labels. The printer separates the
label from the backing paper. This mode must be used with On
Demand printing.
1. Open the front panel.
2. Turn the printhead lever to the left to release the printhead.
Printhead
Lever
2-8
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2. Loading Supply
3. If you are reloading supply:
a. Cut the backing paper in front of the paper take-up
spool, and then manually rewind the supply roll.
b. While holding the backing paper with one hand, turn
the take-up spool knob counterclockwise about 1/4 turn
with the other hand.
c. Slide the backing paper off the take-up spool.
Paper Take-up
Spool
Lock
Backing
Paper
Outer Supply
Holder
4. Push the lock to the right to unlock the outer supply holder
and remove the outer supply holder from the supply shaft.
Remove the old supply core, if there is one.
5. Remove labels from the first 16 inches of backing paper
(on the new supply roll).
2-9
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9445 Equipment Manual
6. Place the new supply roll on the supply shaft as shown.
Supply
Shaft
Inner
Supply
Holder
Printable
Side Inside
NOTE: For 3-inch (76.2 mm) cores:
a. Remove the hub from the inner supply holder.
b. Reverse the outer supply holder (so the smooth side
faces the supply).
7. Fit the supply core on the inner supply holder and hold it in
place.
2-10
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2. Loading Supply
8. Turn the outer supply holder so the lock faces out. Align
the supply holder tabs with the tracks on the supply shaft.
9. Push the supply holder onto the supply shaft, against the
supply. Make sure the supply is free to unwind.
10. Push the lock to the left to secure the outer supply holder.
NOTE: When the outer supply holder is reversed (for
3-inch core supply), push the lock to the right to
secure the outer supply holder.
Supply
Holder
Lock
2-11
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9445 Equipment Manual
11. With one hand, hold down the lower supply guide. With
the other hand, feed the backing paper between the lower
and upper supply guides, past the printhead and down to
the paper take-up spool. Then release the lower supply
guide.
12. While holding the paper take-up spool with one hand, turn
the knob counterclockwise (1/4 turn) with the other hand.
This opens the clamp on the paper take-up spool.
Printhead
Upper
Supply
Guide
Knob
Paper
Take-up
Spool
Lower
Supply Guide
Clamp
13. Insert the backing paper under the clamp.
2-12
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2. Loading Supply
14. Turn the supply roll counterclockwise to remove any
slack in the backing paper. Your supply and backing paper
should be fed as shown.
Labels
Backing Paper
2-13
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9445 Equipment Manual
15. To adjust for wide or narrow supply, turn the supply width
Adjustment Knob to:
• NARROW for supply two inches in width or smaller
• WIDE for supply greater than two inches in width.
NOTE: Be sure the adjustment knob snaps back into
place after you turn it.
Printhead
Lever
Supply Width
Adjustment
Knob
16. Turn the printhead lever to the right to lock the printhead.
2-14
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2. Loading Supply
17. Turn the printer on. If you are:
• replacing the supply with a new roll of the same size,
press f to align the printer.
• changing supply size, adjust the supply sensor. See
"Adjusting the Supply Sensor" later in this section.
NOTE: Before you print, be sure the menu supply type
setting matches your supply type (e.g. Black
Mark/Die Cut). See your Operator’s Handbook to
set supply options.
CAUTION
Turning the printer on and off rapidly can cause it to
malfunction. If you have turned the printer on (or off), wait
ten seconds before turning it back off (or on).
2-15
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9445 Equipment Manual
Loading Fan-Fold Supply
The 9445 has the ability to print fan-fold supply with the
optional fan-fold printer cover. If your printer does not have a
fan-fold slot, contact Monarch Service to order a fan-fold
printer cover.
To load fan-fold supply:
1. Open the front panel.
2. Open the printhead by turning the printhead lever to the
left.
3. Fan all four sides of the supply stack and straighten any
curved or bent corners. This will prevent supply from
sticking together and causing feed jams.
4. Place the supply approximately one fan-fold length behind
the printer, label side up.
Printhead Printhead
Lever
Upper Supply
Guide
Space supply at
least one fan-fold
length from printer
Lower
Supply
Guide
Exit
Chute
Out-of-Stock
Switch
Slot
5. Feed the supply through the slot in the back of the printer
and past the out-of-stock switch.
2-16
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2. Loading Supply
6. With one hand, hold down the lower supply guide. With
the other hand, feed the backing paper between the upper
and lower guides, past the printhead, and then out through
the exit chute.
Space supply at
least one fan-fold
length from printer
Box of new
labels
Box for
fan-fold
labels
7. Close the printhead by turning the printhead lever to the
right.
8. Place an empty box below the printer’s exit chute to catch
the labels as they are printed.
NOTE: Check the stack of printed labels a few times during
the print job to make sure the labels fold at the same
points at which they were folded before printing. If
you remove some or all of the printed labels, check
that the order of the folds is correct before you
resume printing.
2-17
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9445 Equipment Manual
Adjusting the Supply Sensor
The supply sensor controls how much supply feeds between
tags or labels. The sensor reads black marks or feed apertures.
To read black marks or apertures, the sensor must be aligned
with the black mark or aperture on the tag. Otherwise, you’ll
see an error message when you try to print a batch.
When moving the sensor, turn the sensor adjustment knob:
• CLOCKWISE to move the sensor away from the inside
edge of the supply.
• COUNTERCLOCKWISE to move the sensor toward
the inside edge of the supply.
Sensor
Adjustment
Knob
2-18
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2. Loading Supply
Die cut supply requires no sensor adjustment.
1. Do one of the following:
For black mark supply, turn the sensor adjustment knob
counterclockwise until it stops. Do not force the knob.
For feed apertures, turn the sensor adjustment knob
counterclockwise until it stops. Then turn the knob
clockwise as determined below.
• Measure from the edge of the supply to the center of
the aperture.
• Subtract 1/8 inch (3.1 mm) from the measurement.
• Multiply the result by 36 (if you are measuring in milli-
meters, multiply by 1.41).
For example, if the measurement to the aperture center
is 3/8 inch (9.5 mm), turn the knob 9 turns to center the
sensor.
Sensor
Adjustment
Knob
2. Close the front panel.
2-19
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9445 Equipment Manual
Adjusting the On Demand Sensor
The On Demand sensor stops the printer between tags or
labels when you print in the On Demand mode. The sensor
detects the presence of supply in the exit chute of the printer.
When you remove the tag or label, another tag or label prints.
On Demand
Sensor
NOTE: The On Demand sensor must be positioned over a
white or light area on the supply. If it is positioned
over a dark area, the entire batch may print before the
printer stops.
You can adjust the On Demand sensor either right or left by
pushing it with your finger.
2-20
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3. Loading a Ribbon
There are two types of supplies:
Thermal Direct
specially treated thermal supplies that
don’t use a ribbon for printing.
ThermalTransfer
standard supplies that require a ribbon
for printing.
NOTE: DO NOT load a ribbon when printing on thermal direct
supplies.
When installing a ribbon, remember
• Ribbons may catch on supplies left in place.
• Supplies can misalign the ribbon as you move the
supply up to the feed mark.
• The width of your ribbon must closely match the width
of your supply.
To install a ribbon roll, refer to "Loading a Ribbon Roll," later in
this chapter. To install a ribbon cassette, refer to "Loading a
Ribbon Cassette," later in this chapter.
3-1
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9445 Equipment Manual
Loading a Ribbon Roll
To load a ribbon roll:
1. Open the front panel.
2. Turn the printhead lever to the left to release the printhead.
(Also see the supply loading figure inside the front panel.)
NOTE: If the printer has supplies loaded for continuous
printing, pull the leading edge back to the upper
supply guide before loading the ribbon.
Printhead
Lever
Tab
Upper
Guide
3. Grasp the tab on the ribbon roll adapter and pull it out until
the adapter locks into the extended position.
3-2
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3. Loading a Ribbon
4. Pull the ribbon spool holders off. Remove the old ribbon (if
there is one).
5. Be sure the thermal supply indicator is pointing upward.
NOTE: Turn the thermal supply indicator to the right only
if you are going to use thermal direct supplies (no
ribbon).
Spool
Holders
Thermal
Supply
Indicator
6. Load a new ribbon onto the lower spool shaft so the ribbon
unwinds clockwise.
3-3
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9445 Equipment Manual
7. Guide the new ribbon around the rollers on the ribbon roll
adapter. Slide the upper spool onto the upper spool shaft.
Ribbon
Leader
Feed Mark
Ribbon Roll
Rollers
8. Slide the ribbon spool holders against the spools.
9. Turn the upper ribbon spool clockwise to add slight
tension to the ribbon. Make sure the ribbon is tight but
not wrinkled or bunched.
10. Slide the ribbon roll adapter in against the back wall of the
printer
NOTE: To help slide the ribbon roll adapter in or out, it
may be necessary to increase or relax tension on
the ribbon by turning the spools.
3-4
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3. Loading a Ribbon
11. Turn the upper ribbon spool clockwise until the black part
of the ribbon is past the feed mark.
12. If the printer has supplies loaded for continuous printing,
slide the supply up to the feed mark. Make sure the
ribbon is correctly positioned.
13. Turn the printhead lever to the right to move the printhead
against the ribbon and the supply.
14. Close the front panel.
3-5
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9445 Equipment Manual
Loading a Ribbon Cassette
To load a ribbon cassette:
1. Open the front panel.
2. Turn the printhead lever to the left to open the printhead.
(Also see the supply loading figure inside the front panel.)
NOTE: If the printer has supplies loaded for continuous
printing, pull the leading edge back to the upper
guide before loading the ribbon cassette.
3. Remove the old ribbon cassette if necessary.
Printhead
Lever
3-6
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3. Loading a Ribbon
4. Remove the new ribbon cassette from the package. Then
loosen ribbon from cassette as shown below.
3-7
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9445 Equipment Manual
5. Guide the edge of the ribbon around the ribbon guide post.
6. Place the cassette on the ribbon spools and push it
against the back wall. The spool lock will drop out.
Upper
Ribbon
Spool
Ribbon
Guide
Post
Printhead
Lever
7. Turn the upper ribbon spool clockwise until the ribbon is
tight. Make sure the ribbon is not wrinkled or bunched.
8. Slide the supply up to the feed mark. Make sure the
ribbon is correctly positioned.
9. While holding the cassette in place, turn the printhead
lever to the right to lock the printhead in place. Do not
force the lever.
10. Close the front panel.
3-8
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4. Adjusting the Display
The intensity adjustment wheel is on the right side of the
keyboard. Rotate the wheel to lighten or darken the display.
NOTE: See you Operator’s Handbook for a description of the
keyboard keys.
Intensity Adjustment Wheel
4-1
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9445 Equipment Manual
4-2
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5. Cleaning the Printhead and
Platen Roller
WARNING
Turn the power off and unplug the power cord before
cleaning.
1. Open the front panel.
2. Turn the printhead lever to the left to open the printhead.
3. Wind the supplies back onto the supply roll.
4. Remove the ribbon cassette if one is loaded.
CAUTION
DO NOT use sharp or abrasive materials to clean the
printhead. This can damage the printhead and void your
warranty.
5-1
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9445 Equipment Manual
5. Lightly moisten a cotton swab with alcohol and rub it back
and forth across the printhead. Clean the platen roller the
same way.
Printhead
Platen
Roller
6. Reload the supply and ribbon cassette, if necessary, and
close the printhead.
7. Turn the power on.
8. Press f twice to realign the supply.
9. If printing is not improved, call Monarch Service.
5-2
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Appendix A. Converting the
Keyboard for Table Top Use
1. Lift the keyboard from the printer and place it on the table.
2. Turn the keyboard over and remove the length of cord you
need.
3. Slide a coil of the cord into the slot to hold it in place.
A-1
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9445 Equipment Manual
A-2
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Appendix B. Troubleshooting
If you cannot fix a problem, call Monarch service.
"Head Test Failure" Message
The 9445 performs a printhead test when you turn on the
printer. If the printhead test fails for any reason (bad
connection, bad dot), the printer displays "Head test failure."
If you receive this error:
1. Press e to clear the message.
2. Print a test label (or one of the actual labels you plan to
print).
3. Check for any visible print problems and do one of the
following:
• If there are no visible print problems, continue printing.
• If there is a visible print problem in a bar code, call
Monarch Service. You can check the quality of your
bar code if you have a bar code verifier.
• If there is a visible print problem that is not in a bar
coed, but is acceptable to you, continue printing.
• If there is a visible print problem that is not in a bar
code and is not acceptable to you, call Monarch
Service.
B-1
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9445 Equipment Manual
Start-Up and Printing
Problem
Action
Error message appears
during start-up.
Turn power off, then on and try again.
If an error message appears again,
call Monarch Service.
"Check ribbon" message
appears.
Load a new ribbon roll or cassette.
Reload ribbon cassette.
Adjust print contrast.
Clean the printhead.
Change supply.
Heavy printing.
Reload ribbon cassette.
Adjust print contrast.
Change supply.
Light printing.
No print.
Reload ribbon cassette.
Change supply.
Correct the format in Format Entry
mode, or send a corrected format
online.
Change ribbon cassette.
Change ribbon cassette.
Partially printed data.
Correct the format in Format Entry
mode or send a corrected format
online.
B-2
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Appendix B. Troubleshooting
Start-Up and Printing (continued)
Problem
Action
Printed data becomes
misaligned.
Recalibrate the printer. Select Printer
Options from the main menu, then
select Define Supply Type. Select
A)lign to recalibrate the printer.
Printed data wraps
around.
Change supply.
Correct the format in Format Entry
mode or send a corrected format
online.
Printing shadows or
smears.
Clean the printhead.
Change supply.
Reload ribbon cassette.
Clean the printhead.
Change supply.
Voids in printing.
Reload ribbon cassette.
B-3
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9445 Equipment Manual
Cutting
Problem
Explanation
Cut length is more than
0.03 inches from tag
length.
Call Monarch Service.
"Knife jam" message
appears.
Paper is jammed in knife. Clear paper
and clean away any gum residue.
Knife out of position. Press S, then
press c twice to adjust the knife.
Then press e twice to clear the
message.
Blades are worn. Call Monarch
Service.
No cut action (or sound)
when c key is pressed.
Knife is out of position. Press S,
then press c twice to adjust the
knife. Then press e twice to clear
the message.
Knife is locked. Unlock knife.
Your printer is not equipped with a
knife.
No cut action when c
key is pressed, but there
is a slight hum.
Call Monarch Service.
B-4
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Appendix C. Specifications
Printer
Height:
14.5 inches (368.30 mm) without
keyboard; 17.7 inches (449.58 mm) with
keyboard.
Weight:
Power:
35 lbs. (15.88 kg) packaged.
115 volts, 60 Hz. (standard) 220 volts,
50-60 Hz. (optional).
Fuse:
3 amps.
Operating and
Storage limits:
40°F to 104°F (4°C to 40°C).
Relative Humidity: 5% to 90% (no condensation).
Display:
Liquid crystal display with 2 lines 32
characters per line (alphanumeric).
Printhead:
Thermal at 4.15 inches (105.41 mm)
wide 192 dots per inch (7.6 dots per
mm) 0.06 inch (1.5 mm) reserve
non-print area.
Printing Method:
Thermal transfer (ribbon) or thermal
direct.
RibbonType:
One-time carbon; black.
Ribbon Storage:
41°F to 95°F (5°C to 35°C). DO NOT
leave ribbons in direct sunlight, high
temperatures, or high humidity.
C-1
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9445 Equipment Manual
Print Speed
With ribbon:
• Bar code toward top/bottom of tag
3.6 IPS
• Bar code toward left/right side of tag
2.5 IPS
Print Speed
Without ribbon:
• Bar code toward top/bottom of tag
3.6 IPS
• Bar code toward left/right side of tag
2.5 IPS
*IPS = Inches per second
Supplies
SupplyTypes:
Thermal transfer stock or thermal direct
stock.
Width
(without knife)
Minimum: 1.0 inch (25.4 mm)
Maximum: 4.5 inches (114.3 mm).
Width
(with knife)
Minimum: 1.0 inch (25.4 mm)
Maximum: 4.0 inches (101.6 mm).
Length
Minimum: 0.75 inch (19.05 mm)
Maximum: 8.0 inches (203.2 mm).
SupplyThickness: Tags or Labels: 0.006 to 0.010 inch
(0.152 to 0.355 mm).
Roll Diameter:
Maximum 9.0 inches (228.6 mm)
C-2
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For supplies, service, or assistance call:
TOLL FREE:
1-800-543-6650 (In U.S.A.)
1-800-263-4650 (In Canada)
Printed in U.S.A.
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