TG4311BX.book Page 1 Monday, November 10, 2008 9:32 AM
Operating Instructions
5.8 GHz Digital Cordless Phone
Model No. KX-TG4311BX
with 2 Handsets
Model No. KX-TG4312BX
Model shown is KX-TG4311BX.
This unit is compatible with Caller ID. You must subscribe to the appropriate
service offered by your service provider/telephone company.
Charge the batteries for about 7 hours before initial use.
Please read these operating instructions before using the unit and save
them for future reference.
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TG4311BX.book Page 3 Monday, November 10, 2008 9:32 AM
Introduction
Product information
Thank you for purchasing a Panasonic digital cordless phone.
L The suffix (BX) in the following model numbers will be omitted in these instructions:
KX-TG4311BX/KX-TG4312BX
L References in these operating instructions to the charger and multiple handsets
are for KX-TG4312 only.
Notable differences between the models
KX-TG4311 series
L Model shown is
KX-TG4312.
Base unit
Part No.
Handset
Model No.
Part No.
Quantity
KX-TG4311
KX-TG4312
KX-TG4311
KX-TG4312
KX-TGA434
KX-TGA431
1
2
3
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TG4311BX.book Page 4 Monday, November 10, 2008 9:32 AM
Introduction
Accessory information
Supplied accessories
Quantity
No.
Accessory item/Part number
KX-TG4311 KX-TG4312
1
2
3
4
5
6
7
AC adaptor for base unit/PQLV207BX
Telephone line cord
1
1
1
2
1
–
–
1
1
1
4
2
1
1
Wall mounting adaptor
Rechargeable batteries
Handset cover
Charger
AC adaptor for charger/PQLV209BX
*2 The handset cover comes attached to the handset.
1
5
2
6
3
7
4
Replacement battery information:
L Please contact your nearest Panasonic dealer for sales information.
L Replace batteries only with a nickel metal hydride (Ni-MH) type of battery. This
model requires 2 AAA (R03) batteries for every handset. For best performance, we
recommend using Panasonic rechargeable batteries (Order No. HHR-4MPT).
4
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TG4311BX.book Page 5 Monday, November 10, 2008 9:32 AM
Introduction
Radio waves emitted from this product
may cause such devices to
malfunction resulting in an accident.
For your safety
To prevent severe injury and loss of
life/property, read this section carefully
before using the product to ensure
proper and safe operation of your
product.
Operating safeguards
L Unplug the product from power outlets
before cleaning. Do not use liquid or
aerosol cleaners.
L Do not disassemble the product.
L Do not spill liquids (detergents,
cleansers, etc.) onto the telephone
line cord plug, or allow it to become
wet at all. This may cause a fire. If the
telephone line cord plug becomes
wet, immediately pull it from the
telephone wall jack, and do not use.
WARNING
Power connection
L Use only the power source marked on
the product.
L Do not overload power outlets and
extension cords. This can result in the
risk of fire or electric shock.
Medical
L Completely insert the AC
L Consult the manufacturer of any
personal medical devices, such as
pacemakers or hearing aids, to
determine if they are adequately
shielded from external RF (radio
frequency) energy. (The product
operates in the frequency range of
5.76 GHz to 5.84 GHz, and the RF
transmission power is 200 mW
(max.).)
adaptor/power plug into the power
outlet. Failure to do so may cause
electric shock and/or excessive heat
resulting in a fire.
L Regularly remove any dust, etc. from
the AC adaptor/power plug by pulling
it from the power outlet, then wiping
with a dry cloth. Accumulated dust
may cause an insulation defect from
moisture, etc. resulting in a fire.
L Unplug the product from power outlets
if it emits smoke, an abnormal smell,
or makes an unusual noise. These
conditions can cause fire or electric
shock. Confirm that smoke has
stopped emitting and contact an
authorized service center.
L Do not use the product in health care
facilities if any regulations posted in
the area instruct you not to do so.
Hospitals or health care facilities may
be using equipment that could be
sensitive to external RF energy.
CAUTION
L Never touch the plug with wet hands.
Danger of electric shock exists.
Installation and relocation
L Never install telephone wiring during
an electrical storm.
Installation
L To prevent the risk of fire or electrical
shock, do not expose the product to
rain or any type of moisture.
L Never install telephone line jacks in
wet locations unless the jack is
specifically designed for wet
locations.
L Do not place or use this product near
automatically controlled devices such
as automatic doors and fire alarms.
5
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TG4311BX.book Page 6 Monday, November 10, 2008 9:32 AM
Introduction
L Never touch uninsulated telephone
wires or terminals unless the
telephone line has been disconnected
at the network interface.
Important safety
instructions
When using your product, basic safety
precautions should always be followed
to reduce the risk of fire, electric shock
and injury to persons, including the
following:
L Use caution when installing or
modifying telephone lines.
L The AC adaptor is used as the main
disconnect device. Ensure that the AC
outlet is installed near the product and
is easily accessible.
1. Do not use this product near water for
example, near a bathtub, washbowl,
kitchen sink or laundry tub, in a wet
basement or near a swimming pool.
2. Avoid using a telephone (other than a
cordless type) during an electrical
storm. There may be a remote risk of
electric shock from lightning.
3. Do not use the telephone to report a
gas leak in the vicinity of the leak.
4. Use only the power cord and
batteries indicated in this manual. Do
not dispose of batteries in a fire. They
may explode. Check with local codes
for possible special disposal
L This product is unable to make calls
when:
– the handset batteries need
recharging or have failed.
– there is a power failure.
Battery
L We recommend using the batteries
rechargeable Ni-MH batteries AAA
(R03) size.
L Do not mix old and new batteries.
L Do not open or mutilate the batteries.
Released electrolyte from the
batteries is corrosive and may cause
burns or injury to the eyes or skin. The
electrolyte may be toxic if swallowed.
L Exercise care when handling the
batteries. Do not allow conductive
materials such as rings, bracelets or
keys to touch the batteries, otherwise
a short circuit may cause the batteries
and/or the conductive material to
overheat and cause burns.
instructions.
SAVE THESE INSTRUCTIONS
For best performance
Base unit location/avoiding noise
The base unit and other compatible
Panasonic units use radio waves to
communicate with each other.
L For maximum coverage and noise-
free communications, place your base
unit:
L Charge the batteries provided with or
identified for use with this product
only, in accordance with the
instructions and limitations specified
in this manual.
– at a convenient, high, and central
location with no obstructions
between the handset and base unit
in an indoor environment.
L Only use a compatible base unit (or
charger) to charge the batteries. Do
not tamper with the base unit (or
charger). Failure to follow these
instructions may cause the batteries
to swell or explode.
– away from electronic appliances
such as TVs, radios, personal
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TG4311BX.book Page 7 Monday, November 10, 2008 9:32 AM
Introduction
computers, wireless devices or
other phones.
Routine care
L Wipe the outer surface of the
product with a soft moist cloth.
L Do not use benzine, thinner, or any
abrasive powder.
– avoid facing radio frequency
transmitters, such as external
antennas of mobile phone cell
stations (avoid putting the base unit
on a bay window or near a window).
L Coverage and voice quality depends
on the local environmental conditions.
L If the reception for a base unit location
is not satisfactory, move the base unit
to another location for better
reception.
Notice for product disposal, transfer,
or return
L This product can store your
private/confidential information. To
protect your privacy/confidentiality, we
recommend that you erase the
information such as phonebook or
caller list entries from the memory
before you dispose of, transfer, or
return the product.
Environment
L Keep the product away from electrical
noise generating devices, such as
fluorescent lamps and motors.
L The product should be kept free from
excessive smoke, dust, high
temperature, and vibration.
L The product should not be exposed to
direct sunlight.
L Do not place heavy objects on the
power cord or top of the product.
L When you leave the product unused
for a long period of time, unplug the
product from the power outlet.
L The product should be kept away from
heat sources such as heaters, kitchen
stoves, etc. It should not be placed in
rooms where the temperature is less
than 5 °C or greater than 40 °C. Damp
basements should also be avoided.
L The maximum calling distance may be
shortened when the product is used in
the following places: Near obstacles
such as hills, tunnels, underground,
near metal objects such as wire
fences, etc.
L Operating the product near electrical
appliances may cause interference.
Move away from the electrical
appliances.
7
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TG4311BX.book Page 8 Monday, November 10, 2008 9:32 AM
Preparation
Handset
Controls
I
J
Base unit
A
B
A
K
C
B
C
D
L
M
E
F
N
G
H
A Charge contacts
B {LOCATOR}
O
Q
R
KX-TG4311
KX-TG4312
O
P
A Speaker
B {MENU}
C Soft keys
D Headset jack
E {C} (TALK)
F {s} (SP-PHONE: Speakerphone)
G Dial keypad
({*}: TONE)
H {FLASH} {CALL WAIT}
I Charge indicator
Ringer indicator
J Receiver
K Display
8
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TG4311BX.book Page 9 Monday, November 10, 2008 9:32 AM
Preparation
L {OFF}
M Navigator key ({^}/{V}/{<}/{>})
Display
? (Volume: {^}/{V})
N {PAUSE} {REDIAL}
O {HOLD}
Handset display items
P {HOLD} {INTERCOM}
Q Microphone
Item
5
[1]
Meaning
Battery level
R Charge contacts
Handset number
Line in
use
Someone is using the
line.
Using the navigator key
The handset navigator key can be used
to navigate through menus and to select
items shown on the display by pressing
{^}, {V}, {<}, or {>}.
*1 KX-TG4312
To adjust the receiver or speaker
volume, press {^} to increase the
volume, or press {V} to decrease the
volume repeatedly while talking.
Connections
Connect the AC adaptor cord (A) by
pressing the plug firmly (B). Connect
the telephone line cord until it clicks into
the base unit and telephone line jack
(C).
Volume up
{^}
{<}
{>}
Base unit
{V}
Volume down
L Use only the supplied Panasonic AC
adaptor PQLV207BX.
L Use only the supplied telephone line
cord. Using another telephone line
cord may not allow the unit to work
properly.
Soft keys
The handset features 2 soft keys. By
pressing a soft key, you can select the
feature shown directly above it on the
display.
View
CID
Phone
book
K
L
C
To single-line
telephone jack
A
(220–240 V AC,
50/60 Hz)
B
Hook
9
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TG4311BX.book Page 10 Monday, November 10, 2008 9:32 AM
Preparation
– Caller ID features do not function
properly.
Charger
Available for:
KX-TG4312
L Use only the supplied Panasonic AC
adaptor PQLV209BX.
To single-line
telephone
jack
B
Hooks
(220–240 V AC,
50/60 Hz)
A
DSL/ADSL filter
Batteryinstallationand
replacement
Note:
L The AC adaptor must remain
connected at all times. (It is normal for
the adaptor to feel warm during use.)
L The AC adaptor should be connected
to a vertically oriented or floor-
mounted AC outlet. Do not connect
the AC adaptor to a ceiling-mounted
AC outlet, as the weight of the adaptor
may cause it to become disconnected.
Important:
L Use the supplied rechargeable
batteries (Part No. HHR-65AAAB).
L When installing the batteries:
– Wipe the battery ends (S, T) with
a dry cloth.
– Avoid touching the battery ends
(S, T) or the unit contacts.
– Ensure correct polarities (S, T).
L When replacing the batteries:
– USE ONLY rechargeable Ni-MH
batteries AAA (R03) size.
– Do NOT use
During a power failure
The unit will not work during a power
failure. We recommend connecting a
corded-type telephone (without AC
adaptor) to the same telephone line or to
the same telephone line jack using a T-
adaptor.
Alkaline/Manganese/Ni-Cd
batteries.
– We recommend using the
Panasonic rechargeable batteries
If you subscribe to a DSL/ADSL
service
Please attach a DSL/ADSL filter (contact
your DSL/ADSL provider) to the
telephone line between the base unit
and the telephone line jack in the event
of the following:
– noise is heard during conversations.
10
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TG4311BX.book Page 11 Monday, November 10, 2008 9:32 AM
Preparation
1
Press the notch on the handset
cover firmly, and slide it in the
direction of the arrow.
Base unit:
Charger
:
2
Insert the batteries negative (T)
end first. Close the handset cover.
*1 KX-TG4312
Note:
Rechargeable Ni-MH ONLY
L It is normal for the handset to feel
warm during charging.
L If you want to use the handset
immediately, charge the batteries for
at least 15 minutes.
L Clean the charge contacts of the
handset, base unit, and charger with a
soft and dry cloth once a month. Clean
more often if the unit is exposed to
grease, dust, or high humidity.
Note:
L When replacing batteries, remove the
old batteries.
Battery level
Battery icon
5
Battery level
High
6
Medium
7
Low
L When flashing:
Needs to be
charged.
8
Empty
Battery charge
Note:
Place the handset on the base unit or
charger for about 7 hours before
initial use.
L The batteries need to be charged if
the handset beeps while you are
engaged in a call.
L While charging, “Charging” is
displayed and the charge indicator on
the handset lights up. When the
batteries are fully charged, “Charge
completed” is displayed.
11
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TG4311BX.book Page 12 Monday, November 10, 2008 9:32 AM
Preparation
Symbol
Meaning
Panasonic Ni-MH battery
performance (supplied batteries)
i
Proceed to the next
operation.
Operation
Operating time
“ ”
The words in
In continuous
use
5 hours max.
quotations indicate the
menu on the display.
Example: “Alarm”
Not in use
(standby)
11 days max.
3 hours max.
{V}/{^}:
“ ”
Press {V} or {^} to
select the words in
quotations.
Example:
{V}/{^}: “Off”
While using the
clarity booster
feature (page
Note:
L Actual battery performance depends
on a combination of how often the
handset is in use and how often it is
not in use (standby).
L Even after the handset is fully
charged, the handset can be left on
the base unit or charger without any ill
effect on the batteries.
L The battery level may not be
displayed correctly after you replace
the batteries. In this case, place the
handset on the base unit or charger
and let it charge for at least 7 hours.
Symbols used in these
operating instructions
Symbol
Meaning
{ }
The words in the
brackets indicate
button names/soft key
names on the handset
and base unit.
Example:
Unit keys: {C}, {OFF}
Soft keys: {View CID},
{Phonebook}
12
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TG4311BX.book Page 13 Monday, November 10, 2008 9:32 AM
Preparation
Date and time
Setting up the unit
before use
1
2
{MENU} i {#}{1}{0}{1}
Enter the current date, month, and
year by selecting 2 digits for each.
Example: 15 July, 2008
Dialing mode
{1}{5} {0}{7} {0}{8}
If you cannot make calls, change this
setting according to your telephone line
service. The default setting is “Tone”.
“Tone”: For tone dial service.
3
Enter the current hour and minute
(12-hour clock format) by selecting 2
digits for each.
“Pulse”: For rotary/pulse dial service.
Example: 9:30
{0}{9} {3}{0}
1
2
3
{MENU} i {#}{1}{2}{0}
{V}/{^}: Select the desired setting.
{Save} i {OFF}
4
5
{AM/PM}: Select “AM” or “PM”.
{Save} i {OFF}
Note:
L To correct a digit, press {^}, {V}, {<},
or {>} to move the cursor to the digit,
then make the correction.
L The date and time may be incorrect
after a power failure. In this case, set
the date and time again.
13
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TG4311BX.book Page 14 Monday, November 10, 2008 9:32 AM
Making/Answering Calls
3
{Erase} i {Yes} i {OFF}
Making calls
Pause (for PBX/long distance service
users)
1
Lift the handset and dial the phone
number.
A pause is sometimes required when
making calls using a PBX or long
distance service. When storing a calling
card access number and/or PIN in the
phonebook, a pause is also needed
Example: If you need to dial the line
access number “9” when making outside
calls with a PBX:
L To correct a digit, press {Clear}.
2
3
Press {C} or {Call}.
When you finish talking, press
{OFF} or place the handset on the
base unit or charger.
Using the speakerphone
1
Dial the phone number, and press
{s}.
L Speak alternately with the other
party.
1
2
{9} i {PAUSE}
Dial the phone number. i {C}
Note:
L A 3.5 second pause is inserted each
time {PAUSE} is pressed. Repeat as
needed to create longer pauses.
2
When you finish talking, press
{OFF}.
Note:
L For best performance, use the
speakerphone in a quiet environment.
L To switch back to the receiver, press
{C}.
Answering calls
When a call is being received, the ringer
indicator flashes rapidly.
Adjusting the receiver or speaker
volume
1
Lift the handset and press {C} or
{s} when the unit rings.
Press {^} or {V} repeatedly while
talking.
L You can also answer the call by
pressing any dial key from {0} to
{9}, {*}, or {#}. (Any key
answer feature)
Making a call using the redial list
The last 5 phone numbers dialed are
stored in the redial list (each 48 digits
max.).
2
When you finish talking, press
{OFF} or place the handset on the
base unit or charger.
1
2
{REDIAL}
{V}/{^}: Select the desired phone
number.
Auto talk
You can answer calls simply by lifting the
handset off the base unit or charger. You
do not need to press {C}. To turn this
feature on, see page 21.
3
{C}
Erasing a number in the redial list
1
2
{REDIAL}
{V}/{^}: Select the desired phone
number.
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TG4311BX.book Page 15 Monday, November 10, 2008 9:32 AM
Making/Answering Calls
Adjusting the handset ringer volume
Mute
Press {^} or {V} repeatedly to select the
While mute is turned on, you can hear
the other party, but the other party
cannot hear you.
desired volume while the handset is
ringing for an incoming call.
Note:
1
Press {Mute} during an outside call.
L {Mute} flashes.
L You can also program the handset
2
To return to the conversation, press
{Mute} again.
Temporary handset ringer off
While the handset is ringing for a call,
you can turn the ringer off temporarily by
pressing {OFF}.
Note:
L {Mute} is a soft key visible on the
handset display during a call.
Flash
{FLASH} allows you to use the special
features of your host PBX such as
transferring an extension call, or
Useful features during
a call
accessing optional telephone services.
Note:
Hold
This feature allows you to put an outside
call on hold.
1
Proceed with the operation for your
model.
■ KX-TG4311
For call waiting or Call Waiting
Caller ID service users
Press {HOLD} during an outside
call.
■ KX-TG4312
Press {HOLD} 2 times during an
outside call.
To use call waiting, you must first
subscribe to the call waiting service of
your service provider/telephone
company.
This feature allows you to receive calls
while you are already talking on the
phone. If you receive a call while on the
phone, you will hear a call waiting tone.
If you subscribe to both Caller ID and
Call Waiting with Caller ID services,
the 2nd caller’s information is displayed
after you hear the call waiting tone on the
handset.
2
To release hold, press {C}.
L Another handset user can take
the call by pressing {C}.
(KX-TG4312)
Note:
L If a call is kept on hold for more than 9
minutes, an alarm tone starts to sound
and the ringer indicator flashes
rapidly. After 1 additional minute on
hold, the call is disconnected.
L If another phone is connected to the
the call by lifting its handset.
1
Press {CALL WAIT} to answer the
2nd call.
2
To switch between calls, press
{CALL WAIT}.
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TG4311BX.book Page 16 Monday, November 10, 2008 9:32 AM
Making/Answering Calls
Note:
L Please contact your service
Dial lock
This feature prohibits making outside
calls. The default setting is OFF.
provider/telephone company for
details and availability of this service
in your area.
Important:
Temporary tone dialing (for
rotary/pulse service users)
You can temporarily switch the dialing
mode to tone when you need to access
touch-tone services (for example,
answering services, telephone banking
services, etc.).
L When dial lock is turned on, only
phone numbers stored in the
phonebook as emergency numbers
(numbers stored with a # at the
beginning of the name) can be
dialed using the phonebook (page
17). We recommend storing
emergency numbers in the
phonebook before using this
feature.
Press {*} (TONE) before entering
access numbers which require tone
dialing.
L When dial lock is turned on, you
cannot store, edit, or erase entries in
the phonebook.
Handset clarity booster
This feature can improve sound clarity
when the handset is used in an area
where there may be interference. During
an outside call, this feature is turned on
automatically when necessary.
L When this feature is turned on,
“BOOST” flashes.
To turn dial lock on
1
2
{MENU} i {#}{2}{5}{1}
Enter a 4-digit password.
L This password is required when
turning dial lock off. We
recommend writing the password
down.
L While this feature is turned on, the
battery operating time is shortened
3
{Save} i {Yes} i {OFF}
Note:
Call share
L If dial lock is turned on, the handset
displays “Dial lock”.
Available for:
KX-TG4312
To turn dial lock off
This feature allows you to join an
existing outside call.
To join the conversation, press {C}
when the other handset is on an outside
call.
1
2
{MENU} i {#}{2}{5}{1}
Enter the same password that was
entered when dial lock was turned
on.
3
{Save} i {Yes} i {OFF}
Note:
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TG4311BX.book Page 17 Monday, November 10, 2008 9:32 AM
Phonebook
Key
{5}
{6}
{7}
{8}
{9}
{0}
{*}
{#}
Character
j
k
l
J
K
L
5
Phonebook
m n
o
r
M N O 6
The phonebook allows you to make calls
without having to dial manually. You can
add 50 names and phone numbers to
the phonebook.
p
t
q
u
x
s
T
z
P
U
Q R
S
Z
7
9
v
y
V
8
w
0
;
#
W X
Y
L KX-TG4312: If you add entries on one
handset, the entries can be shared on
another handset. Only 1 person can
access the phonebook at a time.
Space
L To enter another character that is
located on the same dial key, first
press {>} to move the cursor to the
next space.
Adding entries
1
2
3
{Phonebook}
{Add}
Correcting a mistake
Enter the party’s name (16
characters max.). i {Next}
Press {<} or {>} to move the cursor to
the character or number you want to
erase, then press {Clear}. Enter the
appropriate character or number.
L Press and hold {Clear} to erase all
characters or numbers.
4
Enter the party’s phone number (32
digits max.). i {Next} i {Save}
L To add other entries, repeat from
step 2.
5
{OFF}
Note:
Finding and calling a
phonebook entry
L Caller ID subscribers can use ringer
ID feature (page 25).
Scrolling through all entries
To store emergency numbers
1
2
3
{Phonebook} i {Search}
{V}/{^}: Select the desired entry.
{C}
Emergency numbers are numbers
stored in the phonebook that can be
dialed using the phonebook even when
dial lock is turned on (page 16).
To store a number as an emergency
number, add # at the beginning of the
name (see “Adding entries”, page 17).
Searching by first character
(alphabetically)
1
2
{Phonebook} i {Search}
Character table for entering names
Press the dial key ({0} – {9}, {*},
or {#}) which contains the
character you are searching for
Key
{1}
{2}
{3}
{4}
Character
&
a
d
g
’
(
c
f
)
,
–
C
F
I
.
/
1
b
e
h
A
D
B
E
2
3
4
L Press the same dial key
repeatedly to display the first
entry corresponding to each
character located on that dial key.
i
G H
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TG4311BX.book Page 18 Monday, November 10, 2008 9:32 AM
Phonebook
L If there is no entry corresponding
to the character you selected, the
next entry is displayed.
press {PAUSE} to add pauses after
the number and PIN as necessary
L If you have rotary/pulse service, you
need to press {*} before pressing
dialing mode temporarily to tone.
3
4
{V}/{^}: Scroll through the
phonebook if necessary.
{C}
Editing entries
1
Find the desired entry (page 17).
i {Option}
2
3
{V}/{^}: “Edit” i {Select}
Edit the name if necessary (16
{Next}
4
Edit the phone number if necessary
(32 digits max.). i {Next} i
{Save} i {OFF}
Erasing entries
1
2
Find the desired entry (page 17).
{Erase} i {Yes} i {OFF}
Chain dial
This feature allows you to dial phone
numbers in the phonebook while you are
on a call. This feature can be used, for
example, to dial a calling card access
number or bank account PIN that you
have stored in the phonebook, without
having to dial manually.
1
During an outside call, press
{MENU}.
L Instead of pressing {MENU}, you
can also press {Ph.book} if it is
shown on the display.
2
3
{V}/{^}: Select the desired entry.
Press {Call} to dial the number.
Note:
L When storing a calling card access
number and your PIN in the
phonebook as one phonebook entry,
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TG4311BX.book Page 19 Monday, November 10, 2008 9:32 AM
Programming
Programmable settings
You can customize the unit by programming the following features using the handset.
To access the features, there are 2 methods:
L Mainly the direct command method is used in these operating instructions.
Programming by scrolling through the display menus
1
2
3
{MENU}
Press {V} or {^} to select the desired main menu. i {Select}
Press {V} or {^} to select the desired item in sub-menu 1. i {Select}
L In some cases, you may need to select from sub-menu 2. i {Select}
4
Press {V} or {^} to select the desired setting. i {Save}
L This step may vary depending on the feature being programmed.
L To exit the operation, press {OFF}.
Note:
Main menu
Sub-menu 1
On/Off
Sub-menu 2
Page
23
23
–
Night mode
–
Start/End
Ringer volume
Ringer tone
–
Ringer setting
–
–
–
Set date & time Date and time
Alarm
–
13
23
–
–
Time adjustment
–
Dial lock
–
–
–
Initial setting LCD contrast
Key tone
–
–
–
Auto talk
–
14
26
–
Set area code
Set tel line
–
Set dial mode
Set flash time
Set line mode
Registration
HS registration
Deregistration
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Programming
*1 If you program these settings using one of the handsets, you do not need to
program the same item using another handset. (KX-TG4312)
*2 If the Caller ID time and date display service is available in your area, this feature
allows the unit to automatically adjust the date and time setting when caller
information is received. To use this feature, set the date and time first.
20
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TG4311BX.book Page 21 Monday, November 10, 2008 9:32 AM
Programming
Programming using the direct commands
1
2
3
{MENU} i {#}
Enter the desired feature code.
Enter the desired setting code. i {Save}
L This step may vary depending on the feature being programmed.
L To exit the operation, press {OFF}.
Note:
L In the following table, < > indicates the default settings.
Feature
Feature
code
Setting code
System
setting
Page
Auto talk
{2}{0}{0} {1}: On{0}: <Off>
–
r
–
Date and time
Deregistration {1}{3}{1}
{1}{0}{1}
–
–
–
–
Dial lock
{2}{5}{1}
r
–
HS
{1}{3}{0}
registration
(Handset
registration)
Key tone
{1}{6}{5} {1}: <On> {0}: Off
–
–
–
–
LCD contrast
{1}{4}{5} {1}–{6}: Level 1–6 <3>
(Display contrast)
Night mode
(On/Off)
{2}{3}{8} {1}: On{0}: <Off>
–
–
–
–
–
–
Night mode
(Start/End)
{2}{3}{7} <11:00 PM/06:00 AM>
Ringer tone
(Handset)
{1}{6}{1} {1}–{3}: Tone<1>–3
{4}–{7}: Melody1–4
Ringer volume
(Handset)
{1}{6}{0} {1}: Low {2}: Medium
–
{3}: <High> {0}: Off
Set alarm
{7}{2}{0} {1}: Once{2}: Daily
23
{0}: <Off>
Set area code
Set dial mode
Set flash
{2}{5}{5}
–
r
r
r
{1}{2}{0} {1}: Pulse{2}: <Tone>
{1}{2}{1} {1}: <700ms> {2}: 600ms
{3}: 400ms{4}: 300ms
time
{5}: 250ms{6}: 110ms
{7}: 100ms{8}: 90ms
Set line mode
{1}{2}{2} {1}: A{2}: <B>
r
–
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TG4311BX.book Page 22 Monday, November 10, 2008 9:32 AM
Programming
Feature
Feature
code
Setting code
System
setting
Page
*1
Time
adjustment
(Caller ID
{2}{2}{6} {1}: Caller ID[auto]
r
–
{0}: <Manual>
subscribers only)
*1 If “System setting” column is checked, you do not need to program the same item
using another handset. (KX-TG4312)
*2 If you subscribe to Caller ID service and want to view the caller’s information after
lifting up the handset to answer a call, turn off this feature.
*3 Turn this feature off if you prefer not to hear key tones while you are dialing or
pressing any keys, including confirmation tones and error tones.
*4 If you select one of the melody ringer tones, the ringer tone will continue to play for
several seconds even if the caller has already hung up. You may either hear a dial
tone or no one on the line when you answer the call.
*5 The flash time depends on your telephone exchange or host PBX. Contact your
PBX supplier if necessary.
*6 Generally, the line mode setting should not be adjusted. If “Line in use” is not
displayed when another phone connected to the same line is in use, you need to
change the line mode to “A”.
*7 If the Caller ID time and date display service is available in your area, this feature
allows the unit to automatically adjust the date and time setting when caller
information is received. To use this feature, set the date and time first.
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TG4311BX.book Page 23 Monday, November 10, 2008 9:32 AM
Programming
Note:
L When the night mode is turned on,
“Night mode” is displayed during
the selected period.
Special instructions
for programmable
settings
Alarm
You can set one of 2 different alarm
options (once or daily) at a time for each
handset. An alarm sounds at the set time
for 1 minute.
You can choose an alarm sound from 3
tones and 4 melodies.
Night mode
Night mode allows you to select a span
of time during which the handset will not
ring for outside calls. This feature is
useful for instances when you do not
want to be disturbed, for example, while
sleeping. Night mode can be set for each
handset.
Important:
L Set the date and time beforehand
Important:
1
2
{MENU} i {#}{7}{2}{0}
L Set the date and time beforehand
{V}/{^}: Select the desired alarm
option. i {Select}
L If you have set the alarm, the alarm
sounds even if the night mode is
turned on.
Off
Turns alarm off. Go to
step 5.
Once
An alarm sounds once at
the set time. Enter the
desired date, month, and
year.
Setting the start and end time
1
2
{MENU} i {#}{2}{3}{7}
Enter the desired hour and minute
you wish to start this feature.
Daily
An alarm sounds daily at
the set time.
3
4
{AM/PM}: Select “AM” or “PM”. i
{V}
3
4
Set the desired time. i {OK}
Enter the desired hour and minute
you wish to end this feature.
{V}/{^}: Select the desired ringer
tone. i {Save}
L If you set a tone or melody, we
recommend selecting a different
one for outside calls.
5
6
{AM/PM}: Select “AM” or “PM”.
{Save} i {OFF}
Note:
5
{OFF}
L To correct a digit, press {^}, {V}, {<},
or {>} to move the cursor to the digit,
then make the correction.
Note:
L To stop the alarm, press any dial key
or place the handset on the base unit
or charger.
Turning night mode on/off
1
2
{MENU} i {#}{2}{3}{8}
L When the handset is in use, the alarm
will not sound until the handset is in
standby mode.
{V}/{^}: Select “On” or “Off”. i
{Save} i {OFF}
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Programming
L If you select “Once”, the setting
changes to “Off” after the alarm
sounds.
L When the ringer volume for outside
sound is heard at a low level.
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TG4311BX.book Page 25 Monday, November 10, 2008 9:32 AM
Caller ID Service
phonebook is displayed and logged in
the caller list.
Using Caller ID service
Ringer ID
Important:
L This unit is Caller ID compatible. To
use Caller ID features, you must
subscribe to Caller ID service. Contact
your service provider/telephone
company for details.
This feature can help you identify who is
calling by using different ringers for
different callers stored in the phonebook.
You can assign a different ringer to each
phonebook entry. When a call is
received from a caller stored in the
phonebook, the assigned ringer rings
after the caller information is displayed.
If you select “No Ringer ID” (default),
the handset uses the ringer tone you
received from that caller.
Caller ID features
When an outside call is being received,
the phone number is displayed.
Caller information for the last 50 callers
is logged in the caller list from the most
recent call to the oldest.
L The ringer may be changed after the
2nd ring.
L If the unit cannot receive caller
information, the following is displayed:
– “Out of area”: The caller dialed
from an area which does not
provide Caller ID service.
1
{Option}
2
3
4
{V}/{^}: “Ringer ID” i {Select}
{V}/{^}: Select the desired setting.
{Save} i {OFF}
– “Private caller”: The caller
requested not to send caller
information.
Note:
L If the unit is connected to a PBX
system, caller information may not be
received properly. Contact your PBX
supplier.
L When you assign the ringer ID to an
entry in the phonebook using one
handset, it is applied for another
handset. (KX-TG4312)
L If the name display service is available
in your area, the display shows caller
names. For further information,
please contact your service
Caller list
provider/telephone company.
Important:
Missed calls
L Only 1 person can access the caller
list at a time. (KX-TG4312)
L Make sure the unit’s date and time
setting is correct (page 13).
If a call is not answered, the unit treats
the call as a missed call. The display
shows “Missed call”. This lets you
know if you should view the caller list to
see who called while you were away.
Viewing the caller list and
calling back
Phonebook name display
When caller information is received and
it matches a phone number stored in the
phonebook, the stored name in the
1
{View CID}
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Caller ID Service
2
Press {V} to search from the most
recent call, or {^} to search from the
oldest call.
Editing a caller’s phone
number before calling back
3
To call back, press {C}.
To exit, press {OFF}.
You can edit a phone number in the
caller list.
1
2
{View CID}
Note:
L If the item has already been viewed or
answered:
{V}/{^}: Select the desired entry.
i {Select} i {Edit}
– “Q” is displayed. (KX-TG4311)
– “Q” is displayed, even if the item
was viewed or answered using
another handset. (KX-TG4312)
L If an arrow “→” is displayed after the
number, the whole phone number is
not shown. Press {>} to see the
remaining numbers. To return to the
previous display, press {<}.
3
Add or erase digits to the beginning
of the number as necessary.
L To add a digit, press the desired
dial key.
L To erase a digit, press {Clear} or
{#}.
4
{C}
Note:
L The edited phone number is not saved
in the caller list.
Storing your area code
We recommend storing your area code
from the same area will be recorded in
the caller list without the area code. You
do not have to remove it before calling
back the caller or storing in the
phonebook.
Erasing selected caller
information
1
2
3
{View CID}
{V}/{^}: Select the desired entry.
{Erase} i {Yes} i {OFF}
1
2
{MENU} i {#}{2}{5}{5}
Erasing all caller information
Enter your area code (8 digits max.).
L To correct a digit, press {<} or
{>} to move the cursor, then
press {Clear}. Enter the correct
number.
1
2
{View CID}
{All erase} i {Yes}
Storing caller information into
the phonebook
3
{Save} i {OFF}
To erase your area code
1
2
{View CID}
1
2
{MENU} i {#}{2}{5}{5}
{V}/{^}: Select the desired entry.
i {Select}
Press and hold {Clear} until all
digits erased. i {Save} i
{OFF}
L To edit the number, press {Edit},
then edit the number (see step 3
26).
3
{Save}
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TG4311BX.book Page 28 Monday, November 10, 2008 9:32 AM
Voice Mail Service
Voice mail service
Voice mail is an automatic answering
service offered by your service
provider/telephone company. After you
subscribe to this service, your service
provider/telephone company’s voice
mail system answers calls for you when
you are unavailable to answer the phone
or when your line is busy. Messages are
recorded by your service
provider/telephone company, not your
telephone. Please contact your service
provider/telephone company for details
of this service.
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TG4311BX.book Page 29 Monday, November 10, 2008 9:32 AM
Intercom/Locator
Intercom
Transferring calls,
conference calls
Available for:
KX-TG4312
Available for:
KX-TG4312
Intercom calls can be made between
handsets.
Outside calls can be transferred
between 2 handsets. 2 handsets can
have a conference call with an outside
party.
Note:
L If you receive an outside call while
talking on the intercom, you hear 2
tones.
1
During an outside call, press
{INTERCOM} to put the call on hold.
To answer the call with the handset,
press {OFF}, then press {C}.
L When paging a unit for an intercom
call, the paged unit beeps for 1
minute.
2
3
Press the right soft key.
Wait for the paged party to answer.
L If the paged party does not
answer, press {C} to return to
the outside call.
Making an intercom call
4
To complete the transfer:
Press {OFF}.
L The outside call is being routed to
the destination unit.
1
{INTERCOM}
L To stop paging, press {OFF}.
2
When you finish talking, press
{OFF}.
To establish a conference call:
Press {Conf}.
Answering an intercom call
L To leave the conference, press
{OFF}. The other parties can
continue the conversation.
L To put the outside call on hold,
press {HOLD}. To resume the
conference, press {Conf}.
1
2
Press {C} to answer the page.
When you finish talking, press
{OFF}.
Note:
L When the ringer volume for outside
handset rings at a low level for
intercom calls.
Answering a transferred call
Press {C} to answer the page.
Note:
L After the paging party disconnects,
you can talk to the outside caller.
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Intercom/Locator
Handset locator
You can locate a misplaced handset by
paging it.
1
Base unit:
{LOCATOR}
L The handset beeps for 1 minute.
2
To stop paging:
Base unit:
Press {LOCATOR}.
Handset:
Press {OFF}.
Note:
L When the ringer volume for outside
handset rings at a low level for paging.
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Useful Information
3
Insert the hooks on the wall
mounting adaptor into the holes 1
Wall mounting
and 2 on the base unit.
2
1
Base unit
1
Lead the telephone line cord through
the hole in the wall mounting adaptor
in the direction of the arrow.
2
1
4
Adjust the adaptor to hold the base
unit, then push it in the direction of
the arrow until it clicks into place.
2
Tuck the telephone line cord inside
the wall mounting adaptor (A).
Connect the AC adaptor cord and
telephone line cord (B).
B
A
Hook
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Useful Information
5
Connect the telephone line cord.
Drive the screws (not included) into
the wall. Mount the unit, and then
slide it down. Connect the AC
2
Mount the charger (A), then slide it
down (B) and to the right (C) until it
is secure.
adaptor to power outlet (page 9).
(220-240 V AC,
50/60 Hz)
A
B
Screws
83 mm
C
To single-line
telephone jack
To remove the wall mounting adaptor
While pushing down the release levers
(A), remove the adaptor (B).
A
A
B
Charger
Available for:
KX-TG4312
1
Drive the screws (not included) into
the wall.
25.4 mm
Screws
(220–240 V AC, 50/60 Hz)
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Useful Information
Error messages
If the unit detects a problem, one of the following messages is shown on the display.
Display message
Cause/solution
Busy
L The called handset is in use.
L Another handset is in use and the system is
busy. Try again later.
or
L The handset you are using is too far from the
base unit. Move closer and try again.
System is busy. Please
try again later.
L The handset’s registration may have been
canceled. Re-register the handset (page 38).
Check tel line
Dial locked
L The supplied telephone line cord has not been
connected yet or not connected properly.
Check the connections (page 9).
Don’t use this battery. L A wrong type of batteries such as Alkaline or
Manganese was inserted. Use only the
rechargeable Ni-MH batteries noted on page
Error!!
L The handset’s registration has failed. Move
the handset and base unit away from all
electrical appliances and try again.
L The entered password was wrong in
programming dial lock. Enter the correct
password.
Insert battery
Invalid
L The handset was placed on the base unit or
charger without batteries. Insert the batteries
L There is no handset registered to the base
unit matching the handset number you
entered.
L The handset’s registration may have been
canceled. Re-register the handset (page 38).
No link to base.
Reconnect AC adaptor.
L The handset has lost communication with the
base unit. Move closer to the base unit and try
again.
L Unplug the base unit’s AC adaptor to reset the
unit. Reconnect the adaptor and try again.
L The handset’s registration may have been
canceled. Re-register the handset (page 38).
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Useful Information
Troubleshooting
If you still have difficulties after following the instructions in this section, disconnect
the base unit’s AC adaptor, then reconnect the base unit’s AC adaptor. Remove the
batteries from the handset, and then insert the batteries into the handset again.
General use
Problem
Cause/solution
The unit does not work.
L Make sure the batteries are installed correctly
L Unplug the base unit’s AC adaptor to reset the
unit. Reconnect the adaptor and try again.
L The handset has not been registered to the
I cannot hear a dial tone.
L The base unit’s AC adaptor or telephone line
cord is not connected. Check the connections.
L If you are using a splitter to connect the unit,
remove the splitter and connect the unit to the
wall jack directly. If the unit operates properly,
check the splitter.
L Disconnect the base unit from the telephone
line and connect the line to a known working
telephone. If the working telephone operates
properly, contact our service personnel to
have the unit repaired. If the working
telephone does not operate properly, contact
your service provider/telephone company.
Programmable settings
Problem
Cause/solution
While programming, the
handset starts to ring.
L A call is being received. Answer the call and
start again after hanging up.
Battery recharge
Problem
Cause/solution
The handset beeps and/or
L Battery charge is low. Fully charge the
7 flashes.
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Useful Information
Problem
Cause/solution
I fully charged the batteries, but L Clean the charge contacts and charge again
7 still flashes or 8 is
(page 11).
displayed.
I fully charged the batteries, but L Clean the battery ends (S, T) and the
the operating time seems to be
charge contacts with a dry cloth, and charge
shorter.
again.
Making/answering calls, intercom
Problem
Cause/solution
Noise is heard, sound cuts in
and out.
L You are using the handset or base unit in an
area with high electrical interference. Place
the base unit and use the handset away from
sources of interference.
L Move closer to the base unit.
L If you use a DSL/ADSL service, we
recommend connecting a DSL/ADSL filter
between the base unit and the telephone line
jack. Contact your DSL/ADSL provider for
details.
The handset does not ring.
I cannot make a call.
L The ringer volume is turned off. Adjust the
ringer volume (page 21).
L The dialing mode may be set incorrectly.
L The handset is too far from the base unit.
Move closer and try again.
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Useful Information
Caller ID
Problem
Cause/solution
Caller information is not
displayed.
L You need to subscribe to Caller ID service.
Contact your service provider/telephone
company for details.
L If your unit is connected to any additional
telephone equipment such as a Caller ID box
or cordless telephone line jack, plug the unit
directly into the wall jack.
L If you use a DSL/ADSL service, we
recommend connecting a DSL/ADSL filter
between the base unit and the telephone line
jack. Contact your DSL/ADSL provider for
details.
L Other telephone equipment may be interfering
with this unit. Disconnect the other equipment
and try again.
Caller information is displayed L Depending on your service
late.
provider/telephone company, the unit may
display the caller’s information at 2nd ring or
later.
L Move closer to the base unit.
Time on the unit is shifted.
L Incorrect time information from incoming
Caller ID changes the time. Set the time
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Useful Information
Registration
Problem
Cause/solution
The handset registration may
have been canceled or the
communication between the
base unit and the handset is
unstable.
L Re-register the handset.
1
2
Handset: {MENU} i {#}{1}{3}{0}
Base unit: Press and hold {LOCATOR}
for 4 seconds. (No registration tone).
– If another registered handset start
ringing, press the same button to stop.
Then repeat this step. (KX-TG4312)
– The next step should be completed
within 90 seconds.
3
Handset: Press {OK}, then wait until a
beep sounds. i {OFF}
– While registering, “Base registering”
is displayed on another handset.
(KX-TG4312)
If the registration fails, try to deregister the
handset.
KX-TG4311
Press {MENU} i {#}{1}{3}{1} i
{3}{3}{5} i {OK} i {1}, then re-register
it again.
KX-TG4312
Use another handset to deregister the
unstable handset. Press {MENU} i
{#}{1}{3}{1} i {3}{3}{5} i {OK} i
{1} or {2} (The handset number which you
want to cancel). Try to re-register it again.
L If the above remedy does not solve the
problem, contact your nearest Panasonic
service center.
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Useful Information
Dial lock
Important:
L Anyone can turn off the dial lock using the following method. Be sure to
keep these operating instructions in a safe place in order to prevent
unauthorized persons from using your phone without permission.
Problem
Cause/solution
I cannot remember the dial
lock password.
L Turn the dial lock off using the following method.
1
2
3
{MENU} i {#}{2}{5}{1}
Press {*}{7}{0}{0}{0}.
{Save} i {Yes} i {OFF}
Liquid damage
Problem
Cause/solution
Liquid or other form of moisture L Disconnect the AC adaptor and telephone line
has entered the handset/base
unit.
cord from the base unit. Remove the batteries
from the handset and leave to dry for at least
3 days. After the handset/base unit are
completely dry, reconnect the AC adaptor and
telephone line cord. Insert the batteries and
charge fully before use.
Caution:
L To avoid permanent damage, do not use a microwave oven to speed up the drying
process.
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Useful Information
Specifications
General
Operating
5 °C – 40 °C
environment
Frequency
5.76 GHz – 5.84 GHz
Base unit
Dimensions
Approx. height 53 mm × width 144 mm × depth 107 mm
Mass (Weight)
Power consumption
Approx. 160 g
Standby: Approx. 1.9 W
Maximum: Approx. 5.7 W
RF Transmission
power
200 mW (max.)
Power supply
AC adaptor (220–240 V AC, 50/60 Hz)
Handset
Dimensions
Approx. height 156 mm × width 48 mm × depth 32 mm
Mass (Weight)
Approx. 130 g
RF Transmission
power
200 mW (max.)
Power supply
AAA (R03) Ni-MH battery (2 × 1.2 V, 630 mAh)
Charger (KX-TG4312)
Dimensions
Approx. height 51 mm × width 75 mm × depth 88 mm
Mass (Weight)
Power consumption
Approx. 60 g
Standby: Approx. 1.0 W
Maximum: Approx. 5.1 W
Power supply
Note:
AC adaptor (220–240 V AC, 50/60 Hz)
L Design and specifications are subject to change without notice.
L The illustrations in these instructions may vary slightly from the actual product.
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Index
S
T
SP-PHONE (Speakerphone): 14
Time adjustment: 22
Transferring calls: 29
Troubleshooting: 35
Index
A
Alarm: 23
Answering calls: 14
Area code: 26
Auto talk: 14
V
Voice mail: 28
Volume
B
C
Booster (Clarity booster): 16
W
Wall mounting: 31
Caller ID service: 25
Caller list: 25
Caller list edit: 26
Call share: 16
Call waiting: 15
Call Waiting Caller ID: 15
Chain dial: 18
CID (Caller ID): 25
Conference calls: 29
D
E
Date and time: 13
Dialing mode: 13
Dial lock: 16
Direct commands: 21
Display
Contrast: 21
Emergency numbers: 17
Error messages: 33
F
H
Handset
Locator: 30
Hold: 15
I
Intercom: 29
Key tone: 21
Line mode: 21
K
L
M
Making calls: 14
Missed calls: 25
Mute: 15
N
P
Night mode: 23
Pause: 14
Phonebook: 17
Power failure: 10
R
Redialing: 14
Ringer tone: 21
Rotary/pulse service: 16
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Notes
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Notes
43
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For your future reference
We recommend keeping a record of the following information to assist with any repair
under warranty.
Serial No.
Date of purchase
(found on the bottom of the base unit)
Name and address of dealer
Attach your purchase receipt here.
Panasonic Communications Co., Ltd.
1-62, 4-chome, Minoshima, Hakata-ku, Fukuoka 812-8531, Japan
Copyright:
This material is copyrighted by Panasonic Communications Co., Ltd., and may be
reproduced for internal use only. All other reproduction, in whole or in part, is
prohibited without the written consent of Panasonic Communications Co., Ltd.
© Panasonic Communications Co., Ltd. 2008
PNQX1829ZA CC1108PA0
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