Oricom AM900
Amplified Digital Answering System
Keep this user guide for future reference
Always retain your proof of purchase in case of warranty
service and register your product on line at:-
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Table of contents
General Information ...............................................................2
Location of Controls...............................................................4
Getting Started .....................................................................6
Operation...............................................................................8
Remote Access....................................................................13
Warranty.............................................................................. 16
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General Information
General Information
It is very important that you read the User Guide
carefully as it contains detailed information on setup
and operational issues which you will need to be aware
of to ensure this product operates properly. Following
is a list of some of the important issues and important
warnings which you need to be aware of.
WARNING
• The product is designed for indoor use only. Do not
install in areas where there is the risk of an explosion,
excessive exposure to smoke, dust, vibrations,
chemicals, moisture and heat.
• Do not use this product during a thunderstorm as
it is possible to get a shock. Refer to information
contained in Telstra White pages directory.
• This product has been designed for individuals who
are hard of hearing and has a normal playback
volume which is louder than a standard product.
Use of the boost button feature could cause hearing
damage to individuals who are not experiencing
hearing loss.
• Do not install in damp locations such as a bathroom
or laundry, do not expose the unit to direct sunlight.
• Do not connect this product to an extension of a
Digital Telephone system (PBX). Damage to this
product or the phone system may occur.
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General Information
Notes for operation in New Zealand
The grant of a Telepermit for any item of terminal equipment indicates
only that Telecom has accepted that the item complies with minimum
conditions for connection to its network. It indicates no endorsement
of the product by Telecom, nor does it provide any sort of warranty.
Above all, it provides no assurance that any item will work correctly in
all respects with another item of Telepermitted equipment of a different
make or model, nor does it imply that any product is compatible with all
of Telecom’s network services.
Telepermitted equipment only may be connected to the auxiliary
telephone port. The auxiliary telephone port is not specifically designed
for 3-wire-connected equipment, 3-wire-connected equipment might not
respond to incoming ringing when attached to this port.
REN (RN for New Zealand)
The REN (Ringer Equivalence Number) or (RN) is of significance only if you
wish to connect more than 1 telephone to your telephone line. A standard
telephone line has a maximum REN capacity of 5 (RN of 5). It is possible
to connect 5 devices with a REN of 1 (RN of 1) with no degradation to the
product’s performance. Exceeding this limit may cause the volume of the
ringer in any phone to decrease or not ring at all.
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Location of controls
Location of controls
1
2
15
14
3
4
13
12
5
6
7 8 9
1011
21 16 17 18 19 20
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Location of controls
12. SKIP button
1. Message LED
2. Microphone
13. TONE switch
3. PLAY SPEED Switch
4. REPEAT button
5. REC button
14. UP VOLUME button
15. Speaker
16. Telephone Line Socket
17. Ringer 2/6/TS Switch
18. ANS/ANS ONLY switch
6. ON/OFF button
7. DOWN VOLUME button
8. PLAY/PAUSE button
9. DELETE button
10. BOOST button
11. BOOST Led
19. Headset socket
(for headset not supplied)
20. Socket for AC Adaptor
21. Integrated Line cord
N13134 The A-Tick symbol indicates that this product complies with
all current Australian ACMA standards.
PACK CONTENTS
1 A900 Answering System
1 Energy efficient AC Adaptor
1 Australian Modular Adaptor Plug
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Getting Started
Connecting your Oricom AM900
Example of Connecting the System
Connect to a phone
wall socket.
Existing corded or
cordless phone (not
Adaptor plug (supplied)
supplied)
Modular line cord not supplied.
Depending on the type of phone and phone wall socket you have you may
need to purchase a different type of telephone line adaptor plug. These
are available from electronics stores.
Warning. Use only the AC adaptor supplied with this product. Incorrect
adaptor polarity or voltage can seriously damage the AM900 and or be
dangerous.
AC adaptor part number #: S005CS0900030, Input: 100-240V, 50/60
Hz, Output: DC9V 300mA
1. Plug the AC adaptor into a power point.
2. Plug the small plug on the AC adaptor into the socket on the rear of
the answering system.
3. After initialisation, the display will show 00 on the message counter.
Setting the day, time and Language
The answering system always saves the day of the week and the time of
day with each recorded message so that you always know when callers
left their messages however the time and day must be set correctly.
If you want to enter the day, time and language for the first time or if you want to
change a day and time that has already been set, please proceed as follows:
1. Press and hold the SKIP button for 2 seconds. You will hear the day of
the week.
2. Press the SKIP button repeatedly until you hear the correct day of the
week.
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Getting Started
3. Press the REPEAT button. You will hear an announcement of the hour.
4. Press the SKIP button repeatedly until you hear the correct hour
announced.
5. Press the REPEAT button. You will hear an announcement of the
minutes currently set.
6. Press the SKIP button repeatedly until you hear the correct minutes
announced.
7. Confirm with the REPEAT button and the day and time announcement
will be repeated.
The day and time can be checked at any time. Simply press the REPEAT
button and you will hear the day of the week and the current time of day.
NOTE:
If there is a pause of more than 20 seconds while entering the day,
time, the programming will be interrupted.
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Operation
Operation
Recording, changing or deleting the greeting message
For your outgoing greeting message (OGM), you can either use the pre-
recorded greeting or you can record your own message. If you do not
record a message, the standard greeting will be used automatically.
Before recording your greeting, you should write down the text that
you want to record. The length of your own greeting must be at least 5
seconds and must not exceed 5 minutes. The longer your greeting lasts,
the less recording time will be available for incoming messages. The
maximum recording time is 50 minutes less the length of the Greeting
Message.
Example of a greeting message: “Hello this is Simon. I am sorry but
we are not available to take your call at the moment. Please leave a
message after the tone.”
Recording your own greeting
Set the switch on the rear of the machine to ANS. Press and hold down
the
button.
REC
start your greeting directly after you hear a tone. The display will show A1
during the recording. While recording, keep 15 cm from the answering
system so that you can speak into the microphone on the upper side.
Release the
button after you have finish your greeting. The greeting
REC
will now be repeated. The playback volume can be adjusted by repeatedly
pressing the UP VOLUME and DOWN VOLUME buttons. You can play
back your greeting at any time by briefly pressing the
button.
REC
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Operation
Using the Announcement Only Feature
Announce only feature lets you record an announcement for the caller,
then, the system hangs up without letting the caller leave a message.
This is ideal for business use where you need to make a service type
announcement to callers but do not want to record incoming messages.
Set the switch on the rear of the machine to ANN ONLY.
Press and hold the
button until you hear a tone.
REC
Start recording your greeting (maximum length is 5 minutes) directly after
the tone. The display will show A2 during the recording.
Release the
button after you have finished your recording.
REC
NOTE:
When the system is set to ANN ONLY, you cannot set it to record
calls using the remote commands. You can still use remote
commands to perform all operations.
Deleting your own greeting and reverting to the pre-recorded
greeting
If you have recorded your own greeting, you can delete this to revert back
to the pre-recorded greeting.
Press and hold the
button for 2 seconds until you hear a tone. Your
REC
own greeting will be deleted and you will hear the pre-recorded greeting
in confirmation.
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Operation
Setting up the answering system
On the rear of the answering system you will find a slide switch with
which you can set to select how many times the phone rings before
incoming calls are answered.
2 The call will be answered after 2 rings.
6 The call will be answered after 6 rings.
TS In Toll Saver mode incoming calls are answered after six rings until
the first new message has been recorded. Once a message has been
recorded the answering system will answer.
NOTE:
The Toll Saver function enables the user to check remotely for new
messages without incurring a call charge.
General operation
The answering system can be switched off (standby) or on using the
button. If the answering system is switched off, the display
shows the message and no messages will be recorded.
The maximum length for incoming messages is 120 seconds. If the
caller speaks for longer, a signal tone sounds and the call will be cut
off. If there is a pause of more than 7 seconds during recording, the
call is automatically terminated with a signal tone. No more calls will be
answered if the memory capacity for new messages is exhausted and the
message FL will appear in the display.
Listening to incoming messages
The integral speaker makes it possible to listen to incoming calls without
speaking to the caller (sometimes called "Call Screening"). If you do
not want to listen in to the incoming calls, set the volume right down by
repeatedly pressing the arrow button.
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Operation
Interrupting the answering system
You can personally intervene at any time while the caller is leaving their
message. Simply lift the receiver of a parallel phone or press ON/OFF
button on the answering machine. The answering system will stop
recording and you can speak directly to the caller.
Listening to messages
The display shows the total number of messages recorded.
Listening to messages
Press the PLAY/PAUSE button once. Your system will play back the newly
recorded messages first. If you have no new messages, all recorded
messages will be played back. If no messages have been saved, you will
hear several tones.
If you want to stop listening to messages, press the PLAY/PAUSE
button. Pressing the PLAY/PAUSE button again within 7 seconds, will
resume playback where you left off. Pressing the
button will
stop message playback. After the last message has been played, the
unit responds with two tones. The speaker volume can be boosted up to
+40dB max during message playback. Press the BOOST button, and the
BOOST LED will light. You can then adjust the tone cotrol by turning the
tone control wheel .You can turn OFF the BOOST by pressing the BOOST
button at anytime during message playback.
NOTE:
If you do not need this additional amplification you do not need to
press the BOOST button.
Using the optional headset
You can use a headset with a 3.5mm plug (headset not supplied) to listen
to the messages. simply plug in the headset to the socket in the rear of
the Answering System.
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Operation
Repeating previous message
Press and hold the REPEAT button until you hear a tone to repeat the
previous message.
Repeating current message
Press the REPEAT button to repeat the message currently playing.
Skipping to next message
Press the SKIP button once to skip the message currently playing. The
answering system now starts with the next message.
Fast forward
Press the SKIP button several times in succession. In this way, you can
rapidly skip several messages.
Adjust the speed of message playback
You can adjust the speed of the message playback by turning the rotary
PLAY SPEED wheel.
Deleting a single message
During message playback press and hold down the
button
until you hear a tone, the message is then deleted.
Save all messages
No input required.
Delete all messages
After the last message has been played, you will hear two tones. Now
press the button until you hear a further tone.
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Remote Access
Remote access
Remote access authorisation code
Your answering system has 3 digit personal access authorisation (Remote
Code) so that only you can listen to incoming messages using the remote
access facility. The authorisation code can be found on a label located on
the underside of your unit.
Toll Saver
If you choose the Toll Saver option, and there are new messages, the
system answers after two rings. Otherwise, the system answers after
six rings. This lets you avoid unnecessary charges when calling to check
your messages. If you hear more than two rings, you can hang up as the
system has no new messages.
Set the slide control to the “TS” position. If you now call your system
when you are away, the answering system answers as follows:
A. If your call is answered after 2 rings, there are new messages on your
answering system and you can continue as described under Remote
access facilities
B. If no new messages have been recorded, your call will not be
answered after 2 rings. Hang up after the third ring. In this way, you
can save the call charge.
Remote access facilities
Call your own telephone number and allow the greeting message to play
through to the end. Wait until your answering system is ready to record
a message. After the tone, enter your personal authorisation code by
pressing the appropriate numbers on the phone.
Two tones confirm that the right code has been entered. Now select one
of the functions listed below by pressing the appropriate combination
of keys. The pause between entering the individual functions must
not exceed 20 seconds as, otherwise, the connection will be cut off
automatically.
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Remote Access
Replay all recorded messages
Replay newly recorded messages
Room mornitoring
Press 2 and #
Press 2 and 5
Press 0 and #
While playing back, you have the following options:
Skip next message
Press 7 and #
Repeat current message
Repeat previous message
Delete current message
Stop current message
Press 8 and #
Press 6 and #
Press 3 and #
Press # and #
After the last message, the system answers with several tones. Now,
within the next 20 seconds, you have various possibilities. If you do
not make any input within 20 seconds, the connection will be cut off
automatically and all messages will remain saved.
Record memo
Press 8 and #
Press 2 and #
Press 3 and #
Press 9 and #
Repeat all messages
Delete all messages
Switch off answering system
After this input, the answering system is no longer ready for operation.
Save all messages no input required
Re-record greeting using remote access
1. Call your own telephone number and allow the greeting message to
play through to the end. Wait until your answering system is ready to
record a message.
2. After the tone, enter your personal authorization code by pressing the
appropriate numbers on the telephone. Two tones confirm that the
right code has been entered.
3. To re-record the greeting message, press the key combination 7 and #.
Dictate your new greeting after the signal tone.
4. Complete the recording with the keys 7 and #. The new greeting will
now be repeated.
5. Finish the call by hanging up.
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Remote Access
Switching on remotely
Imagine that you have left your office or your house and have forgotten to
switch on your answering system. Using the remote access facility, you
can switch on the answering system from another telephone.
1. Call your number and let it ring until your call is answered by your
answering system (ca. 10 times).
2. After the signal tone, enter your personal authorisation code. Two tones
confirm that the right code has been entered.
3. Press the keys 9 and # and your answering system will be switched
on.
4. Now hang up the call or make use of further remote access functions.
Remote access with insufficient memory capacity
You can control your answering system at any time using the remote
access facility. If, however, there is no memory left for new messages, the
answering system will no longer accept calls. In this case, please proceed
as follows:
1 Call your number.
2. Let it ring 10 times and your answering system will respond with three
tones.
3. Now enter your authorisation code.You will hear two tones in
confirmation, you now have the possibility of freeing more memory
space by deleting messages. To do this, first listen to the messages
and then delete individual messages or all messages. See also Item
Remote access facilities.
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Warranty
Warranty Terms and Conditions (Australia)
Oricom makes no other warranties or conditions, express or implied,
including as to acceptable quality and fitness for a particular purpose,
except as stated in this Warranty. Any implied warranties that may
be imposed by law are limited in duration to the Warranty Period.
Oricom warrants that the product is free from defects in materials or
workmanship during the Warranty Period. This Warranty does not extend
to any product from which the serial number has been removed or was
purchased outside of Australia.
This warranty in no way affects your statutory warranty rights under the
Competition and Consumer Act 2010 or any other similar legislation.
The Warranty Period will be 1 year from the date of purchase of the
product evidenced by your dated sales receipt. You are required to
provide proof of purchase as a condition of receiving warranty services.
You are entitled to a replacement product or repair of the product
according to the terms and conditions of this document if your product
is found to be faulty within the Warranty Period. This Warranty extends to
the original purchaser only and is not transferable. Batteries or Battery
Packs (if supplied) with this product are covered under this warranty for a
period of 90 days.
Products distributed by Oricom are manufactured using new materials or
new and used materials equivalent to new in performance and reliability.
Spare parts may be new or equivalent to new. Spare parts are warranted
to be free from defects in material or workmanship for thirty (30) days or
for the remainder of the Warranty Period of the Oricom branded product
in which they are installed, whichever is longer. During the Warranty
Period, Oricom will where possible repair and if not replace the faulty
product or part thereof. All component parts removed under this Warranty
become the property of Oricom. In the unlikely event that your Oricom
product has a recurring failure, Oricom may, subject to the Competition
and Consumer Act 2010, at its discretion, elect to provide you with a
replacement product of its choosing that is at least equivalent to your
product in performance. Oricom does not warrant that the operation of
the product will be uninterrupted or error free.
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Warranty
Oricom is not responsible for damage that occurs as a result of your
failure to follow the instructions that came with the product. These terms
and conditions together with any specific terms and conditions contained
in the user guide to the product purchased constitute the complete and
exclusive agreement between you and Oricom regarding the product.
No change to the conditions of this Warranty is valid unless it is made in
writing and signed by an authorised representative of Oricom.
Oricom will not be in breach of a warranty expressly set out in this User
Guide or under the Competition and Consumer Act 2010 and excludes
any liability for damages or any other remedy arising under any other
legislation or the common law if the damage occurs as a result of:
1 failure by you to adhere to the warnings and follow the instructions set
out in this user guide for the proper installation and use of the product;
2 negligence on your part or misuse by you of the product;
3 an uncontrollable external cause which results in the product not
functioning including but not limited to power failure, lightning or over
voltage; and
4 modification to the product or services carried out on the production by
anyone other than Oricom or Oricom’s authorised service provider.
Oricom will not be liable for any damages caused by the product or the
failure of the product to perform, including any lost profits or savings or
special, incidental or consequential damages. Oricom is not liable for any
claim made by a third party or made by you on behalf of a third party.
This limitation of liability applies whether damages are sought, or a claim
made, under this Warranty or as a tort claim (including negligence and
strict product liability), a contract claim or any other claim. However, this
limitation of liability will not apply to claims for personal injury. Nothing in
this Warranty excludes, restricts or modifies any condition, warranty, right
or remedy which pursuant to the Competition and Consumer Act 2010
applies to this Warranty and which may not be so excluded, restricted or
modified. For warranties that cannot be excluded, restricted or modified,
Oricom limits the remedies available to those specified in the relevant
legislation.
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Customer Support
Customer Support
If you have any problems setting up or using this product you will find use-full tips and
information in the Troubleshooting section of this user guide as well as “Frequently
If you have further questions about using the product after reviewing the resources
above or would like to purchase replacement parts or accessories please call our
Customer Support Team. Our dedicated local support team are more likely to be able to
help you than the retailer where you made your purchase.
Please retain your purchase receipt and attach to the back page of this user guide as
you will need to produce this if warranty service is required.
New Zealand
Email: [email protected]
Phone: 0800 674 266
Australia
Oricom International Pty Ltd
Locked Bag 658
(Monday to Friday 8am to 6pm AEST)
South Windsor, NSW 2756
Australia
Email: [email protected]
Phone: 1800 81 81 81
(Monday to Friday 8am to 6pm AEST)
Fax: (02) 4574 8898
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