Orange Micro Network Card The Grappler User Manual

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INTRODUCTION  
TM  
The Grappler Interface is a Centronics compatible parallel  
interface for the Apple II/II+ Computer. In addition to advanced  
text features, it offers high resolution dot graphics (HIRES) dump  
routines located in firmware. These are easily invoked using  
simple control commands.  
There is no standardization among printer manufacturers for  
dot graphics. Therefore a specific version of the Grappler  
interface was developed for each type of printer. If you connect  
a printer to an incorrect version of the Grappler, the text  
features should still function properly. However, the graphics  
commands will have unpredictable results.  
INSTALLATION INSTRUCTIONS  
To install the Grappler simply plug it into any slot inside  
the Apple (except Ø), as follows:  
1. Turn off the power to the Apple . This is important to prevent  
damage to the computer and the Grappler.  
2. Connect the Grappler cable to the set of pins on the Grappler  
interface card. Make sure that all the pins on the card go  
into the cable~s matching holes. Also, the cable should  
point away from the card (it will only fit one way).  
3. Remove the cover from the Apple. This is done by pulling up  
on the cover at the rear edge (the edge farthest from the  
keyboard) just until the two corner fasteners pop apart.  
Don't lift the edge any further, but instead slide the cover  
backward until it comes free.  
4. Inside the Apple along the rear edge of the circuit board,  
there isa series of eight long, narrow sockets called “slots”.  
The leftmost slot (looking at the computer from the keyboard  
end) is slot #9~. The adjacent slot is slot #1 and this is  
where most Apple programs expect the Grappler to be.  
—1—  
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5.  
Be sure the power is off. Insert the Grappler card into  
slot #1 (or any other slot except zero) with a gentle rocking  
motion until fully seated.  
6.  
7.  
Pass the cable through one of the vertical openings in the  
back of the Apple case.  
Replace the Apple’s cover. Slide the front edge of the cover  
into place, and then press down on the rear corners until  
they pop into place.  
8.  
Connect the Grappler cable to the printer.  
TEXT FEATURES  
Before sending a character to the printer, the Grappler will  
check the SELECT and PAPER EMPTY Status lines. If the printer is  
not “online’, or is out of paper, a warning will be printed on  
the screen and the Apple will beep. If this occurs check the  
following:  
1. The cable is firmly and properly attached to the printer.  
2. The cable is firmly seated on the Grappler interface card.  
3. The printer is on.  
4. The printer is on-line.  
5. There is paper in the printer. Note: The Grappler will  
not check for paper on Epson printers.  
6. The printer is set up for parallel operation. (Check  
Appendix B of this manual for proper dip switch settings.)  
Once the error condition has been corrected you may continue by  
pressing the return key.  
The Grappler interface has many text features, including  
adjustable margins, line length, page length, etc. All commands  
affecting these features are listed on the following pages with  
a description of their function. Each one is preceded by a  
control character which is CTRL—I from BASIC or CTRL-Y from  
Pascal or CP/M, unless specifically changed by the user's  
program.  
—2-  
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To type a control character, hold down the control key  
(marked “CTRL’ on the Apple) and then press the appropriate  
letter. Then release the letter key, and then the control key.  
Control characters do not appear on the screen as they are  
typed. You may also use the CHR$ function found in Applesoft  
Basic (consult your Apple manual and Appendix A).  
TEXT COMMANDS  
Spaces have only been used to make the commands easier to  
read: do not type the spaces when issuing the command.  
PR#n  
Turns on the Grappler interface card. n is equal to  
the slot number of the Grappler. All subsequent  
characters appearing on the Apple video screen will  
also be printed on the printer. This command must be  
used before any of the following commands will be  
accepted by the Grappler.  
PR#Ø  
Turns off the Grappler.  
CTRL-I A Append line feeds onto carriage returns. Basic will  
not send a linefeed after a carriage return. This  
means the printhead will return to the left margin but  
will not advance the paper. The Grappler will auto-  
matically issue a linefeed command and advance the  
paper after every carriage return. If your printer is  
performing double line spacing, check Appendix B of  
this manual.  
CTRL-I K  
CTRL-I H  
Don’t append linefeeds onto carriage returns.  
Allows the high order (8th) bit to be output to the  
printer. On many printers this has no effect. On  
some it allows printing of block graphics (Epson MX/ 8Ø) .  
However, when block graphics are being printed, the  
standard character set is not accessible.  
—3—  
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CTRL-I X Don’t output the high order bit to the printer. This  
puts the printer back in standard text mode.  
CTRL-InN Set line length to n characters from left side of page  
(not from left margin). After issuing this command,  
characters will only be printed on the printer, and  
not on the Apple video screen. A carriage return will  
automatically be generated after n characters have  
been printed. If the line length is set to zero, the  
Grappler will not issue a carriage return until it  
receives one from the Apple. Note: When listing basic  
programs, the printing will automatically be formatted  
for 4Ø columns unless this command is used (i.e.  
CTRL-I 8Ø N).  
CTRL-II  
Transmits characters to both the Apple screen and  
printer. When the line length is set with a CTRL-InN  
command the screen will be turned off and printed  
characters will go only to the printer. If you wish  
characters to appear on the. screen while they are  
being printed, use this command.  
CTRL-InL Set left margin to nth column. All subsequent printing  
will have n spaces at the start of each line. For  
example, when using CTRL—I lØL, all printing will start  
in the 1Øth column.  
CTRL-InR Set right margin to nth column from left edge of page  
(not left margin). This command will prevent words  
from being split at the right margin. The Grappler  
will end the line at the first space that occurs after  
the right margin, but before the end of the line as set  
by the CTRL-InN command. A right margin of zero  
disables this feature.  
CTRL-InP Set page length to n. The printer will print six line—  
feeds after n number of lines have been printed. A page  
length of zero disables the page length feature. Con-  
tinuous form paper typically has a total of 66 possible  
—4—  
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lines per page (this may vary with the type of  
printer). Therefore if you specify a printed  
page length of 6Ø lines (CTRL—I 6ØP), your  
printer will print 6Ø lines and automatically  
skip over the perforation with 6 line feeds.  
CTRL—I B  
Turn on bell. This allows a CTRL—G to ring the  
printer bell. Many printers do not have a bell  
so check your printer manual to see if this  
feature is available.  
CTRL-I C  
CTRL—I S  
Turn off bell.  
Duplicate the present text screen on-the printer.  
The screen will be printed 20 spaces from the left  
edge of the paper. This command is accessible from  
BASIC only as it uses some of the monitor  
routines, Only the forty character screen is  
printed. Eighty character boards are not  
supported.  
CTRL—I CTPL-Y  
CTRL-Y CTRL-I  
Change to new command character CTRL—Y. To do this,  
type in CTRL-I CTRL-Y. Any control character may be  
used here (instead of CTRL—Y) but you should avoid  
characters used by your printer or normal text con-  
trol characters such as CTRL—M (carriage return).  
changes back to command character CTRL—I.  
The values and conditions listed below are the values which  
are automatically set any time the Grappler is “turned on” with  
a PR#n command or initialized from Pascal or CP/M:  
Left Margin = Ø  
Line Length = Ø  
Right Margin  
Page Length= Ø  
Printer Bell  
= Ø  
Video  
= On  
= Off  
Eighth Bit = Off Line feed after  
carriage return? = Yes with Basic  
No with Pascal or CP/M  
—5—  
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GRAPHICS FEATURES AND COMMANDS  
The Grappler Interface can output the HIRES screen to the  
printer by using simple commands. All graphics commands consist  
of the command character (usually CTRL—I) followed by a “G", and  
any options described below. If no other options are used  
(i.e. CTRL—I G [carriage return]), HIRES page 1 will be printed  
horizontally with every white dot on the screen printed as a  
black dot on the paper. The different options are described as  
follows:  
2 — Print HIRES page 2 instead of page 1.  
D — Print the graphics screen double size. Some printers  
don’t have enough character positions to print a double size image  
horizontally (e.g. MX—7Ø, MX—8Ø, IDS—445). If that is the case,  
you must also use the “R” option. Otherwise your printer will  
get confused and “crash", meaning it won’t do anything. If that  
happens you will have to reset the APPLE by pressing the reset  
key, and then reset the printer by turning it off and then on again.  
E - Prints and "emphasized” image (EPSON MX—8ØS, MX—8ØFT, and  
MX-1ØØ only). When in this mode, the printer will print two  
closely spaced dots for every one it would normally print. This  
results in a denser image but printing time is twice as long.  
I - Invert the image before printing. Normally, every white  
dot on the screen is printed as a black dot on the paper. This  
works fine for lines and graphs but if you are printing an actual  
picture of a person or object it will appear like a negative  
photograph. Using this command will print the black portions of  
the screen as black on the paper allowing the picture to appear  
normally.  
L - Print the image at the left margin previously set using  
the left margin text command. Depending on the type of printer  
being used, this margin may be affected by the current print  
density (characters per inch) or may be automatically set to 7 dot  
positions per character. If this option is not used, the image  
will be printed in the center of an 8 1/2 inch page.  
—6—  
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R — Rotate the picture 90 degrees in a clockwise direction.  
Some printers require this option when printing the image double-  
size. (See D above.)  
An example of a graphics command would be CTRL-I GDIR2  
followed with a carriage return. This will print the inverse of  
HIRES page 2, double size, rotated 90 degrees. Options may be  
listed in any order, as long as they are preceded by a CTRL-I G  
and followed by a carriage return. Care should be used when using  
the L” specifier. If too large of a left margin is used, the  
picture may wrap around or, depending on the printer, it could  
cause it to “crash” and then both the computer and printer would  
have to be reset (see “D” option above).  
Note: When typing Grappler commands directly from the keyboard  
(not from a program), the Apple will give a syntax error. This is  
normal since Applesoft doesn’t recognize this as a valid command.  
To avoid this, type a one line program. For example:  
10 PR#l: PRINT CHR$(9);"G”:PR  
Then type RUN.  
CHART RECORDER MODE  
A chart recorder prints a continuous graph on a roll of paper.  
If you need to chart more information than can be done on a single  
HIRES screen, you can simulate a chart recorder by printing  
successive screens without any intervening spaces. The type of  
printer you are using will determine whether this can be done with  
normal or rotated images. In general, if your printer prints six  
graphics dots at a time (e.g. IDS Paper Tigers, Centronics 739,  
Anadex 95ØØ-95Ø1), you will be using successive normal (horizontal)  
screen dumps. If your printer prints seven dots at a time (e.g.  
Epsons), you will be using successive rotated screen dumps.  
—7—  
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PASCAL AND CP/M COMPATIBILITY  
The Grappler is compatible with both PASCAL and CP/M.  
PASCAL l.Ø and CP/M will both recognize the card as a serial  
interface. Entry points have been provided to mimic a serial  
interface so that the card will function properly with these  
systems. PASCAL 1.1 will correctly interpret that it is a firm-  
ware printer interface and access it accordingly. In either case  
the card will function normally with a few minor exceptions as  
detailed on the following page.  
Since both systems use a CTRL—I to represent a horizontal  
tab, the default command character has been changed to CTRL—Y.  
If you are listing a file that contains tabs, be certain the  
printer tabs (see your printer manual) have previously been set.  
PASCAL does not use any of the monitor routines. For that  
reason do not try and turn on the screen with a CTRL-Y I command  
or do a text screen dump (CTRL—Y 5). Either one will “crash”  
the system and both the computer and printer will have to be reset.  
Both PASCAL 1.Ø and CP/M use one of the I/O Ram locations to  
pass the output character. Since the Grappler was already using all  
available locations for its variables, the right margin function had  
to be deleted to make it compatible. This feature is still  
available from BASIC or PASCAL 1.1.  
—8—  
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FOR ADVANCED PROGRAMMERS:  
MEMORY LOCATIONS USED BY THE GRAPPLER  
The Grappler Interface uses those RAM locations set aside for  
its particular slot and the slot scratchpad area common to all  
slots. The ROM is turned on using the standard ROM expansion  
protocol and resides in locations $C8ØØ to $CFFF. The entry  
points and the various RAM variables are listed below (N=Slot  
number):  
Cold Entry  
Warm Entry  
Left Margin  
Right Margin  
Line Length  
Page Length  
= $CNØØ  
= $CNØ2  
= $478 + $ØN  
= $678 + $ØN  
= $578 + $ØN  
= $5F8 + $ØN  
Character Counter = $4F8 + $ØN  
Line Counter = $6F8 + $ØN  
Current Cmd. Char. = $778 + $ØN  
Text Flags = $7F8 + $ØN  
Text Flag Bit Representations: (Bit 7 - Output high order bit)  
(Bit 6 - Video turned on)  
(Bit 5 - LF after a CR)  
(Bit 4 — Bell on)  
—9—  
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CUSTOM DRIVERS  
If you are writing your own drivers the following locations are used  
to access the card CY = NO where N = slot#)  
Printer Status — $CØSl,Y (READ)  
Output Latch - $CØ8l,Y (WRITE)  
Strobe Low  
Strobe High  
— $CØ82,Y (WRITE)  
— $CØ84,Y (WRITE)  
The following routine gives an example of how to output a character  
using these locations:  
PHA  
; SAVE OUTPUT CHARACTER ON STACK  
; SET UP Y-REGISTER FOR SLOT #1  
; CHECK STATUS FOR PAPER  
; CHECK SIT 2  
LDY lØ  
PAPER? LDA $CØ8l,Y  
AND Ø4  
BNE PAPER?  
SLCT? LDA $CØ8l,Y  
AND Ø2  
BEQ SLCT?  
BUSY? LDA $CØSl,Y  
AND Ø8  
; IF SET THEN NO PAPER, RECHECK  
; CHECK STATUS FOR PRINTER SELECT  
; CHECK BIT 1  
; IF ZERO THEN NOT SELECTED  
; CHECK STATUS FOR PRINTER BUSY  
; CHECK BIT 3  
BNE BUSY?  
; IF SET THEN PRINTER IS BUSY  
; REGET OUTPUT CHARACTER  
; STORE TO OUTPUT LATCH  
; PULL STROBE LINE LOW  
; RESET STROBE LINE HIGH  
; RETURN FROM SUBROUTINE  
OUTPUT? PLA  
STA $CØ81,Y  
STA $CØ82,Y  
STA SCØ84,Y  
RTS  
—10—  
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APPENDIX A  
TM  
USING GRAPPLER CONMANDS WITHIN A PROGRAM  
The following table illustrates how a few Grappler commands would be  
used within a program:  
INTEGER BASIC  
DESCRIPTION  
TM  
PRINT “CTRL-D”;”PR#l”  
10 PRINT CHR$(4);”PR#l"  
Turns on Grappler  
If you are not  
using DOS (disk  
operating SYSTEM)  
thEn enter the line  
as: PR#1  
Set line length to  
columns and turn  
off Apple video  
2Ø PRINT “CTRL—I”: “8ØN"  
3Ø PRINT “TESTING”  
20 PRINT CHR$(9);”8ØN”  
3Ø PRINT “TESTING”  
Prints “Testing”  
on the printer  
4Ø POKE 36,5Ø:PRINT”TESTING” 4Ø PORN 36,5Ø:PRINT”TESTING” Tabs to the 51st  
column and prints  
“Testing”  
5Ø PRINT “CTRL-I”; “CTRL-A” 5Ø PRINT CHR$(9);CNR$(l)  
Charges tha CTRL-I  
command character  
to CTRL—A  
60 PRINT “CTRL-A” “1ØL”  
6Ø PRINT CHR$(l);”lØL”  
Sets left margin to  
1Ø, notice use of  
new command  
character,CTRL-A  
7Ø PRINT THE GRAPPLER”  
8Ø PRINT “CTRL—D”"PR#Ø"  
7Ø PRINT “THE GRAPPLER"  
8Ø PRINT CHR$(4);’PR#Ø”  
Prints “The Grappler”.  
Notice printing  
starts at 1Øth column.  
Turns off Grappler.  
If you are not  
using DOS enter the  
line as: 8Ø PR#Ø  
NOTES:  
Whenever you see CTRL—I enter the command, control I, as explained in  
the section “Text Features”. For example, since control characters don’t  
appear on the screen line 1Ø will look like this: 1Ø PRINT ““;"PR#1"  
When tabbing past 4Ø columns, you must set the line length greater than  
4Ø (OTRI—InK) and then use the POKE 36,n command shown above.  
11  
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The following prograas allow you to rest the graphics capability of  
the Grappler.  
For Applesoft basic users:  
5 TEXT  
1Ø HOME  
2Ø PRINT ‘ENTER THE SLOT YOUR GRAPPLER IS IN AND”  
3Ø INPUT “HIT THE RETURN KEY: “:S  
5Ø HGR  
6Ø HCOLOR=3  
7Ø POKE 49234,!6  
6Ø HPLOT Ø,Ø TO 279,Ø TO 279,19Ø TO Ø,19Ø TO Ø,Ø  
9Ø FOR X=Ø TO 279 STEP 9: HPLOT X,Ø TO X,19Ø  
1ØØ NEXT  
11Ø SOP y=Ø TO 19Ø STEP 5: HPLOT 279,Y TO Ø,Y  
12Ø NEXT  
13Ø FEINT CHR$(4):”PR#”:S  
14Ø PRINT CHR$(9):”G”  
15Ø PRINT CHR$(4):PR#Ø”  
16Ø TEXT:HOME  
For Integer Basic Users:  
Line 6 should be typed 6 D$=”CTRL-D" (The CTRL—D won’t show on the screen)  
Line 7 shoold be typed 7 I$=’CTRL—I”  
5 B=1  
6 D$=””  
7 I$=””  
1Ø CALL—936  
2Ø PRINT “ENTER THE SLOT YOUR GRAPPLER IN IN”  
3Ø PRINT “AND HIT THE RETUEN KEY:”  
4Ø INPUT S  
5Ø POKE 8192,Ø: POKE 8193,Ø: POKE 66,1: POKE 67,32: POKE 6Ø, Ø:  
POKE 61,32: POKE 62,255: POKE 63,63: CALL—466  
55 POKE—16297,9: POKE—16390,9: POKE—163Ø2,Ø: POKE—162Ø4,Ø  
6Ø FOR A=6192 TO 92Ø7  
7Ø POKE A,255: FOE C(A*1Ø24) TO (A+7168) STEP 1Ø24: POKE C,B, NEXT C  
6Ø NEXT A  
13Ø PRINT D$;”PR#”;S  
14Ø FEINT I$;”G”  
15Ø PRINT D$;"PR#Ø"  
16Ø TEXT:CALL—936  
999 END  
NOTES ON BOTH PEOGRANS:  
If YOU are not using DOS (Disk Operating Systee), type line 13Ø as  
follows: 13Ø PR#S and line 15Ø as 15Ø PR#Ø.  
To experiment with the different options, try changing line 149. You  
don’t have to retype the whole program, just type a new line 149.  
For example: 14Ø PRINT CNR$(9):”GI” or 14Ø PRINT CNRS(9),”GDR”  
14Ø FEINT I$;”GI” or 14Ø FEINT I$;”GDR”  
—12—  
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For Pascal Users:  
PROGRAM DEMO,  
USES TURTLEGRAPHICS, APPLESTUFF,  
VAR ANGLE, DISTANCE: INTEGER;  
PRINT, TEXT,  
BEGIN  
ANGLE;8-Ø;  
INITTURTLE;  
PNNCOLOR(NHITE);  
FOR DISTANCE:= TO 99 DO  
BEGIN  
MOVE (2*DISTAMCE);  
TURN ANGLE);  
END,  
REWRITE (PRINT,’PRINTER;"),  
NRITELN (PRINT,CHR(25),G');(*USE CHR(25) [CTPL—Y]IN PASCAL*);  
END.  
—13—  
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The following program will allow you to print a graph that has been previously  
saved to the disk. For e,~as~ple, after saving the qreph created by one of the  
popular graphing programs for the Apple, run this program to print it on your  
printer.  
Note: If your Grappler is not in slot #1 change line 5 so that S equals the  
clot number of your Grappler.  
For Applesoft Basic Users:  
5 S=l  
1Ø HOME  
2Ø D$-CHRS(4)  
3Ø I$=CHRS(9)  
4Ø PRINT “ENTER TNT NAI4E OF THE GRAPH:”  
5Ø INPUT N$  
6Ø HGR  
7Ø PRINT D$;”BLOAD”:N$;”,A$2ØØØ"  
5Ø VTAB 22  
9Ø PRINT “ENTER OPTIONS (D,I,N,L,E,NORMAL”  
1ØØ INPUT A$  
1Ø5 IF LEFT$ (A$,1)="N” THEN A$=””  
11Ø PHINT D$;PR#”;S  
12Ø PRINT I$;"G";A$  
13Ø PRINT D$;”PR#Ø"  
14Ø TEXT:HOME  
For Integer Basic Users:  
Line 3Ø should be typed with a CTRL—D between the quotes.  
Line 4Ø should be typed with a 0151—I between the quotes.  
5 S=l  
1Ø CALL—936  
2Ø DIM N$ (3Ø):DIMA$(lØ)  
3Ø D$=""  
4Ø I$=""  
5Ø PRINT “ENTER THE NAME OF THE GRAPH:”  
6Ø INPUT N$  
7Ø PRINT D$;’BLOAD”;N$;",A$2ØØØ”  
8Ø PRINT “ENTER OPTIONS (D,I,R,E,L,NORMAL).:”  
9Ø INPUT A$  
95 IF A$(l)-"N" THEN A$=""  
1ØØ PRINT D$:"PR#”:S  
11Ø PRINT I$;’G”;A$  
12Ø PRINT D$;"PR#Ø”  
13Ø TEXT: CALL-936  
999 END  
—14—  
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APPENDIX B  
DIP SWITCH SETTINGS FOR YOUR PRINTER  
All printers must configure to a Centronics type psrallel interface.  
ANADEX 95ØØ — 93Ø1  
All switches on S—3 must be off. Set switches on S-1 snd S—2 appropriately.  
CENTRONICS 739—1  
All four switches oust be off.  
EPSON MX-7Ø  
Shorting plug must be hooked up to the red post for no auto—line feed.  
EPSON NX—8Ø; NX—SOFT with Graftrax—8Ø  
All switches on S-2 should be off. Dip switch S-l, switch 8 must be on and  
switch 3 must be off.  
EPSON MX-1ØØ  
S—2  
S—1  
switch 3 must be off  
switch 6 must be off and switch 8 must be on.  
I.D.S. 44ØG — 445G  
S—4  
S—3  
switches 5, 6 and 7 Must be off  
switches 6 must be on and switch 7 must be off  
Strapping for 44ØG — 445G (locate beside I.D.S. cable connector)  
9-6 - busy active when high  
11-5 — strobe data on positive edge  
14—1 — always remain installed  
I.D.S. 46ØG — 56ØG  
S-4 switch 5 must be off and switch on  
S—3 switches 6 and 7 off  
Strapping for 46ØØ—56ØØ (locate beside I.D.S. cable connector)  
Must be strapped as shipped.  
8—7 installed for parallel  
11—4 installed for busy rising high  
12—3 installed for negative going strobe  
*Note: All switches not mentioned can be set as user desires  
—15—  
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TM  
GRAPPLER PIN ASSIGNMENTS  
Normal  
IDS  
Function  
GRAPPLER  
GRAPPLER*  
--  
STE  
1
5
3
2
Dl  
D2  
D3  
D4  
D5  
D6  
D7  
5
7
9
11  
13  
15  
17  
25  
23  
21  
19  
17  
4
--  
--  
ACK  
BUSY  
--  
19  
21  
18  
12  
P.E.  
SLCT  
N/C  
GND  
23  
25  
--  
22,26  
7
10,20  
all others  
all others  
*GRAPPLERs designed for use with IDS Paper Tiger  
printers may be identified by a white asterisk on  
the upper right hand corner of the board.  
—16—  
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LIMITED WARRANTY  
Every GRAPPLER INTERFACE is fully tested and quality checked before  
shipment and is warranted to be free from defects in materials and workmanship  
for a period of 90 days from date of purchase. During that time period. Orange  
Micro will, at no charge, repair or replace any defective unit returned to its  
Service Department in accordance with the instructions below.  
Orange Micro disclaims any liability to users of the GRAPPLER INTERFACE  
for consequential damages of any kind arising from or connected with the use  
of the GRAPPLER INTERFACE.  
This warranty is void in cases of misuse, abuse, abnormal conditions of  
operation or attempts to alter or modify the function of a part or assembly.  
This limited warranty is in lieu of all other warranties express or  
implied, and no representative or other person is authorized to represent  
orassume for Orange Micro any warranty liability beyond that set forth herein.  
This warranty gives you specific legal rights, and you may also have  
additional rights which vary from state to state.  
In case of a problem with a GRAPPLER INTERFACE, please notify us of  
the model, aerial number, date of purchase, and particular details, Do not  
return the unit to Orange Micro until you have received authorization to do  
so.  
When returning equipment, ship in the original carton or securely packed  
in a cardboard carton with at least two inches of cushioned packing material  
on all aides. Mark the package ‘FRAGILE’ and ship via ups, Parcel Post, or  
Air Freight, insured and prepaid. (Collect shipments will be refused and  
returned.) Enclose a clear description of the problems experienced, sample  
printouts if possible, proof of purchase date, return address, end preferred  
shipping method.  
—18—  
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