4 PORT ROUTER/SWITCH (P/N 364732-01)
OWNER’S MANUAL
1307742 REV.O
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Middletown, PA 17057
©Copyright 2004 by OnQ Technologies, Inc All Rights Reserved.
Innovations in Home Living.
(800)-321-2343
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TABLE OF CONTENTS
I. Introduction
1
2
II. Product Overview
A. Features
2
2
2
3
B. Components Included
C. Replacement Parts
D. Detailed Physical Description
III. Installation
4
A. “Rough-In” Steps
B. “Trim-Out” Steps
4
4
IV. Initial Configuration
5
A. Configuring a Network Interface Card to talk to the Router/Switch
B. Logging on to the Router/Switch
C. Internet Port Setup
5
5
6
7
1. Cable Modem Setup
2. DSL Setup
3. Static Route Setup
D. Local Port Setup
8
10
12
V. Advanced Setup
14
A. Management
B. Virtual Server
C. Packet Filter
D. Static Route
E. Dynamic DNS
F. Network Status
1. Connection Status
2. Sessions List
3. Users List
14
16
18
20
22
23
23
24
25
26
26
27
28
G. Others
1. Factory Reset
2. Saving Configuration
3. Firmware Upgrade
VI. Troubleshooting
29
A. Contact Information
B. FAQs
29
29
Appendices
A. Specifications
B. Supported Internet Applications
C. Internet Port Link Status
33
33
34
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I. Introduction
The On-Q Home 4 Port Router/Switch is an integrated Internet IP sharing device with a built-in 4-port
10/100Mbps Fast Ethernet switch. Its superb throughput as high as up to 80Mbps between Internet and LAN
makes it the perfect solution to connect a small group of PCs to a high-speed broadband Internet connection (see
Figure 1). Multiple users can have high-speed Internet access simultaneously via one single IP address (Internet
account) of the Cable/xDSL modem.
This product also serves as an Internet firewall, protecting your network from being accessed by outside users. All
incoming data packets are monitored and filtered. The Router can also be configured to filter internal users’
access to the Internet.
The built-in 4-port Fast Ethernet Switch lets users plug the network cable into the device without buying
additional Hub/Switch.
Figure 1: Small Office/ Home Office Setup
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II. Product Overview
A. Features
• Superb performance with throughput as high as up to 80Mbps between Internet and LAN.
• Supports PPPoE.
• Supports VPN. (PPTP, IP- Sec pass thru)
• Supports Auto MDI/MDIX for both LAN/Internet Port.
• Rich Internet applications are supported such as MSN Messenger, Yahoo Messenger StarCraft, AOE, AoM,
Battle.net multi-user, Crazy Arcade, CS, E-Donkey, E-Mule, FlashGet, NetMeeting, ICQ, mIRC, Web
browser, FTP, Telnet, E-Mail, News, Ping, PCAnyWhere...
• DHCP server allocates up to 253 client IP addresses.
• Allows up to 32 Static DHCP connections.
• Proxy DNS supported.
• Dynamic DNS (DDNS) supported.
• Up to 24 Virtual Servers supported.
• DMZ host & Multi-DMZ supported.
• Up to 24 Packet Filters supported.
• Static routing supported.
• Firmware upgrades through the network supported.
• Supports Windows 95/98/ME/NT/2000/XP, Unix, and Mac.
• Natural firewall keeps hackers out.
• Load/Save device settings from/to a PC file.
B. Components Included
The On-Q Home 4 Port Router/Switch includes the following parts:
• Router/Switch Module
• Router/Switch 9VDC Power Supply
• Router/Switch Manual on CD
• Router/Switch User Guide
C. Replacement Parts
Replacement parts available for the On-Q Home 4 Port Router/Switch include:
• Router/Switch 9VDC Power Supply (P/N 364723-01)
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D. On-Q Home 4 Port Router/Switch Detailed Physical Description
The following information describes the physical characteristics of the On-Q Home Router/Switch:
1. Router/Switch Module Connection Area
Figure 2 shows the Router/Switch connection area including:
9 VDC Power Receptacle – connection from power supply
WAN (Network) Port – 8 position RJ-45 jack (connects to Cable or DSL modem)
Local Switch Ports – 8 position RJ-45 jacks (connection from outlets in rooms)
Reset Button - A dual-function button. A brief button press (with a pencil, pen, or other pointed object)
resets the Router/Switch unit, while a longer button press (over 5 seconds) resets the Router/Switch unit to
the factory default settings. If the Router/Switch is experiencing trouble connecting to the Internet, briefly
press and release the Reset button to reset the unit. The Router/Switch will retain its configuration
information during this reset operation. To reset the unit to the factory defaults, while the unit is powered,
press and hold the Reset button for more than 5 seconds. This clears the user settings, including User ID,
Password, IP Address, and Subnet Mask.
NOTE: Refer to Section IV Configuration for instructions on re-configuring the Router/Switch.
Switch Port LEDs
WAN LED Status LED
Power LED
S TATUS
9 VDC Input Network Port
Local Switch Ports
Reset Button
Figure 2
2. Router/Switch Status LEDs (see Figure 2)
Power – On solid green when power is supplied.
Status LED – On solid red indicates device is not working properly. Blinks red during power-up.
WAN (Network) LED – On solid green to indicate connected and linked to a Cable or DSL Modem.
Blinks green to indicate receiving or sending data over the network.
Local Switch Port LEDs– On solid green to indicate proper connection to a local device (PC Network
Interface Card). Blink to indicate receiving or sending data.
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III. Installation
The On-Q Home 4 Port Router/Switch is best installed during new construction in two steps; at “rough-in”
after the Electricians are done, but prior to drywall being installed, and at “trim-out” after the drywall is
installed and painted. These steps are detailed below:
A. “Rough-in” steps:
1. A single CAT5e should be run in the walls from the structured wiring enclosure location in the home
where the On-Q Home 4 Port Router/Switch will be installed to each outlet location in the rooms
where Internet service is required (leave extra cable at both ends).
2. At the selected outlet locations, a single gang box or mud ring should be installed, with the extra
CAT5e cable in the box, or attached in such a way that it may be fished out after the drywall is
installed.
B. “Trim-out” steps:
3. The CAT5e that was secured at each of the outlets should be pulled out and terminated with a
punchdown tool on an RJ45 insert and attached to a wallplate, which is then installed in the single
gang box or mud ring.
4. In the structured wiring enclosure the CAT5e from the outlets may be terminated with a
punchdown tool onto an On-Q Home 5 Port Network Interface Module’s RJ45 Inserts or with RJ-
45 plugs for direct connection to the On-Q Home 4 Port Router/Switch.
5. The On-Q Home 4 Port 10/100 Router/Switch is installed in the structured wiring enclosure by
slipping the tabs into the square holes, and using the push pin in a round hole to secure the router.
6. If the outlet cables were punched down at a Network Interface Module, CAT5e patch cables are
then connected from the On-Q Home 5 Port Network Interface Module to the input ports on the
OnQ 4-Port 10/100 Router/Switch.
7. An additional CAT5e patch cable is then connected from the network (WAN) port of the 4 Port
10/100 Router/Switch to the Cable Modem or DSL Modem housed in the structured wiring
enclosure.
8. The 4 Port 10/100 Router/Switch is powered with an AC to DC adapter which also needs to be
plugged in to an AC source.
9. Follow the steps in the next two sections for configuring the router.
NOTE: Use proper tools and standard TIA 568A rules to prep and terminate the CAT5e cable, such as the
On-Q Home CAT5 Cable Stripper (P/N 363292-01) and the On-Q Home EZ RJ45 Crimp Tool (P/N
364555-01).
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IV. Initial Configuration (see Section V Advanced Setup Steps for more information)
The On-Q Home 4 Port Router/Switch is typically configured in one of two ways; (1) From a portable PC connected
through one of the Local Switch Ports on the Router/Switch Module in the enclosure, or (2) From a PC in one of the
rooms of the house, connected through an outlet in the room to the enclosure where it is patched to (or directly
connected to) one of the Local Switch Ports (see Figure 3). In either case, the PC must have an Ethernet Network
Interface Card to communicate with the Router/Switch.
Figure 3
A. Configuring a Network Interface Card to talk to the Router/Switch
NOTE: The steps below assume that your PC’s network interface card is set to DHCP, or in other words, to
obtain IP addressing automatically. The steps also assume that the On-Q Home 4 Port Router/Switch is set to
its default setting of “Distribute IP” for the local ports and that all the cables previously discussed are properly
connected. It is also possible to perform these steps by configuring your computer (with installed Ethernet
Network Interface Card) to talk to the On-Q Router/Switch on its specific IP subnetwork (192.168.1.xxx). The
On-Q Router/Switch’s default IP address in that subnetwork is 192.168.1.254, so your PC’s Ethernet Card can
be temporarily assigned an IP address, (like 192.168.1.10), on that same subnetwork to talk to and configure the
Router/Switch. Giving the PC a specific IP address is also called assigning it a Static IP address, as compared to a
Dynamic IP address that is typically assigned by a service provider when your PC’s network interface card is
configured for Dynamic Host Configuration Protocol (DHCP).
NOTE: Before doing any PC IP Address re-configuration, make sure you first write down all of the current IP
settings.
B. Logging on to the Router/Switch
1. With your PC connected to one of the local ports on the Router/Switch, open a browser and enter the
Router/Switch’s default IP address (192.168.1.254), and click “Go” (see Figure 4) to get the login page.
Figure 4
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NOTE: No user name is required and the default password is left blank.
2. To logon, just click OK (see Figure 5).
Figure 5
NOTE: At the setup home page, the tabs at the top of the page are provided to link you directly to the
desired setup screen. You can select Internet Port, Local Port, Advanced Setup (Management, Virtual
Server, Packet Filter, Static Route, Dynamic DNS), Network Status (Connection Status, Sessions List,
Users List) and Others (Factory Reset, Save Configuration, Firmware Upgrade).
C. Internet Port Setup
This screen (see Figure 6) contains settings for the Internet (WAN) connection interface to your service
provider. Click on the down arrow ꢀ to select your specific Internet connection mode on the list
(configure only one).
Figure 6
Obtain configuration automatically
(CATV dynamic mode)
For users who are using Cable Modem Internet
service.
PPPoE (DSL dynamic mode)
For users who are using xDSL Internet service
that runs PPPoE. If your xDSL service uses
PPPoE, after installing the IP Sharing device, do
not run PPPoE software on your computers.
Select this item when the ISP assigns static IP
address for your account.
Static configuration
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1. CATV dynamic Mode (Cable Modem)
Selecting this mode (see Figure 7) enables you to obtain dynamic IP address from your ISP via
DHCP support. Once the IP address is obtained, you can access the Internet.
For most cases, this page needs no input. However, some ISPs may require some information for
identification purpose. For example: Device/Computer name and Domain Name; please enter the
information required to complete the settings.
Check to modify
the MAC address
when necessary.
Figure 7
Device Information
Adapter Address
This field is grayed out, because the Adapter Address is not
supposed to be entered randomly. Do Not alter the contents
unless you are sure it is necessary to modify your MAC
address. To modify the address;
check Modify and enter the desired MAC address.
Enter a descriptive name for identification purpose. Some
Internet Service Providers (ISP) requires this information,
and if that is the case, they will provide you with the name.
For example: yourcompany.com. The maximum input for
this field is 32 alphanumeric characters and it is case
insensitive. Note: 1. Your ISP may ask you to input a
certain domain name. 2. Domain name is also required for
internal network’s email and news functions.
Device/Computer Name
Domain Name
IP Config
This field is grayed out for the IP address is obtained
dynamically
DNS Configuration
DNS Server
Select Dynamic or Static. Enter the information of Primary
and Secondary DNS Server provided by your ISP when
Static configuration is selected.
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2. PPPoE (DSL dynamic Mode)
If this mode is selected (see Figure 8) and settings are saved, this Router/Switch will be connected to
the Internet over an always-on connection by a method provided by PPPoE. PPPoE offers simulated
dial-up software like Microsoft Dial-Up Networking, which saves users’ time and effort to run the
program on their PCs. And the auto-connect/disconnect feature lets the system stay in an idle state
when there is no activity, but pick up the connection quickly when there is network activity. This can
significantly save users’ cost on connection fees.
The MTU function lets you choose the maximum packet size that fits your need for optimal
throughput. Reducing the packet size can help with connecting to certain web sites or with speeding
up packet transfer and reception.
Check to modify
the MAC address
when necessary.
Figure 8
Device Information
Adapter Address
This field is grayed out, because the Adapter
Address is not supposed to be entered randomly.
Do Not alter the content unless you are sure it is
necessary to modify your MAC address. To modify
the address,
check Modify and enter the desired MAC
address.
Device/Computer Name
Domain Name
Enter a descriptive name for identification
purpose. Some Internet Service Providers (ISPs)
requires this information, and if that is the case,
they will provide you with the name.
For example: yourcompany.com. The maximum
input for this field is 32 alphanumeric characters
and it is case insensitive
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PPPoE Information
PPPoE Account
Active Profile ~1 ~2 ~3 You can set up to
three PPPoE accounts, while only one account can
be enabled at a time. To set the profile, select the
profile number, enter all the information, and then
click on Save. The device will save the
information, restart and return to the previous
menu page. If you don’t see the saved information
on the screen, from the menu on the left, click on
the “Internet Port” to refresh the screen.
Maximum input is 52 alphanumeric characters
(case sensitive)
Username
Password
Maximum input is 36 alphanumeric characters
(case sensitive)
Service Name
Max packet size (MTU)
For identification purpose. If it is required, your
ISP will provide you with the information.
Max packet size (MTU): Click the down arrow ꢀ
to select the most appropriate MTU (maximum
transfer unit, segment size; default value is 1452)
for your application. Reducing the packet size can
help connecting to certain web sites or speeding
up packet transfer rate. If the incorrect selection
is selected, you may not be able to open certain
web sites.
Static IP Address:
Static DNS Server
Enter the IP address provided by your ISP.
Enter the primary and secondary DNS addresses
provided by your ISP.
Configure this device to disconnect the PPPoE
connection when there is no activity for a
predetermined period of time.
Auto-disconnect if idle for
minutes
•
Default: 5 minutes. You can input any number
from 0 to 65535.
•
To keep the line always connected, set the
number to 0.
Auto-reconnect
Check to enable auto-reconnected with PPPoE
line. This function allows the device to
automatically reconnect when the line is
disconnected due to ISP problem.
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3. Static Mode
For leased line users, information provided by their ISP has to be filled in the below respective fields
when this mode is selected (see Figure 9). Information from your ISP includes: IP address, Subnet
Mask, Gateway, primary DNS and secondary DNS.
NOTE: There may be more than one IP address assigned by your ISP, select one address and enter
its associated information in the corresponding fields.
Figure 9
Device Information
Adapter Address
This field is grayed out, because the Adapter
Address is not supposed to be entered randomly. Do
Not alter the content unless you are sure it is
necessary to modify your MAC address. To modify
the address,
check Modify and enter the desired MAC
address.
Device/Computer Name
Domain Name
Enter a descriptive name for identification purpose.
Some Internet Service Providers (ISP) requires this
information and if that is the case, they will provide
you with the name
For example: yourcompany.com. The maximum
input for this field is 32 alphanumeric characters
and it is case insensitive
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IP Address
IP Address
Subnet Mask
Gateway
Enter the information provided by your ISP.
Enter the information provided by your ISP.
Enter the information provided by your ISP.
DNS Server Configuration
Primary/Secondary
Enter the information provided by your ISP.
SAVE
UNDO
After completing the settings on this page, click
SAVE to save the settings.
Click UNDO to clear all the settings on this page.
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D. Local Port Setup
This screen (see Figure 10) contains settings for configuring the LAN (4-port switch) side of the product,
where your PCs are connected. You can set to distribute IP address to local PCs or not. If “Distribute IP
address to local computer” is selected, users can enter the starting IP address for the group of attached
PCs. The number of IP address decides the total number of clients allowed.
NOTE: All the PCs on the same LAN (switch) should use the same subnet Mask.
Users can also set Static DHCP in this page. Users are allowed to set 32 Static DHCP. Using this feature,
the device will assign the same IP address to a computer (according to the network adapter’s MAC
address) and this computer becomes the only one able to request that IP address. This is useful for support
of virtual servers which require fixed IP addresses for outside Internet access.
Figure 10
Private Network
IP Address
Default: 192.168.1.254 (this is the local address of
this On-Q Router/Switch)
Subnet mask
Default: 255.255.255.0
DHCP Server
Do not distribute IP address to local
computers
Distribute IP addresses to local computers
Check this radio button to disable this device from
distributing IP Addresses (DHCP Server disabled)
Check this radio button to enable this device to
distribute IP Addresses (DHCP enabled). This enables
the following field for you to enter the starting IP
Address
Start IP address
The starting IP address of this local IP network
address pool. The pool is a piece of contiguous IP
addresses. The default value (192.168.1.1) should
work in most cases.
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Number of IP address
•
Maximum: 253. Default value should work in
most cases.
Note: If “Continuous IP address poll starts” is set at
192.168.1.1 and the “Number of IP address in pool”
is 253, the device will distribute IP addresses from
192.168.1.1 to 192.168.1.253 to all the computers
in the network that request IP addresses from DHCP
server.
Static DHCP IP&MAC addr.
Click the ADD button to enter the Static DHCP page.
Enter IP and Network adapter MAC addresses for
Static DHCP and click the ADD button to save the
settings. Click DELETE ALL to clear all entries. Click
the Index drop-down menu to select the desired entry
number and then click DELETE to delete only the
selected server. You can add up to 32 static DHCP IP
addresses. Click BACK to return to the Local Port
page to continue
If you clicked on the Static DHCP & MAC addr. "config.” Button, this screen (see Figure 11) allows you
to configure and add up to 32 Static DHCP addresses.
Figure 11
WINS server
When necessary, enter the IP Address of the Windows
domain name server.
SAVE
UNDO
After completing the settings on this page, click SAVE
to save the settings.
Click UNDO to clear all the settings on this page.
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V. Advanced Setup
A. Management
On this management screen (see Figure 12), you can
1. Change Administrator’s password: change the password for the device.
2. Limit Management: Enables two stations to manage this Router/Switch through Web configuration.
Enter the MAC addresses of the stations you selected for management. After the setup is completed,
only the assigned stations with correct password authentication can manage this device.
3. Block Internet Request: Blocks requests from Internet to the local network.
If this item is checked, the function of management through Web configuration will be disabled. In
other words, Internet requests and the HTTP management, namely ICMP, IDENT, and HTTP will
be rejected.
Management via Internet: Allows management of this device via HTTP from Internet.
4. Modify the Configuration Port.
Figure 12
Change Administrator’s password
New Password
Confirm New
Password
Enter the new password.
Re-enter the new password for confirmation.
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Limit Management Station
Click to enable this function.
Section 1 MAC
Address
Enter the first management station’s network adapter MAC addresss.
Section 2 MAC
Address
Enter the second management station’s network adapter MAC address. If
you are only setting up one management station, leave Station 2 MAC
address with all F’s.
Block Internet
Request
Click to enable this function.
Management via
Internet
This field will be automatically disabled when Block Internet Request is
checked. If Block Internet Request is not enabled, you can choose to
enable/disable this function.
Below are the results of checking or not checking the Block Internet Request and HTTP management for this
device. (V: Checked and O: Unchecked)
Block Internet
Management Via Result
Request
Internet
V
O (automatically) WAN requests over TCP 113 (IDENT) and ICMP are
rejected.
HTTP management is not allowed.
O
O
V
O
WAN requests over TCP 113 (IDENT) and ICMP are
accepted.
HTTP management is allowed.
WAN requests over TCP 113 (IDENT) and ICMP are
accepted.
HTTP managements is not allowed.
Check to modify web configuration port number settings.
Modify the configuration port Enable
Web Configuration port
Input the port number for web configuration. The default
web port for configuration is set to 80. If you want to set
the port to another port, input that port number and click
SAVE. Once the web configuration port is modifiied,
configuation over web should be checked with the new
setting; e.g. if the web configuration port was set to
8080, to login the web configuration, you need to input
192.168.1.254 is your local port IP address.)
Check to modify the standard FTP port number.
Non-standard FTP port number Enable
FTP Port Number
Enter the new FTP port number (default is 21).
SAVE
UNDO
After changing the setting(s), click SAVE to save the
setting(s)
Click UNDO to clear all the settings on this page.
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B. Virtual Server
On this Virtual Server screen (see Figure 13), you can set up a local server with specific port number that
stands for the service (e.g. web(80), FTP(21), Telnet(23)). When this device receives an incoming access
request for this specific port, it will be forwarded to the corresponding internal server. You can add virtual
servers by either port numbers or by names. There are a maximum of 24 Server entries allowed and each
port number can only be assigned to one IP address.
NOTE: Setting up a Virtual Server is like opening the firewall, which exposes your network to users on the
Internet. Which means the Router’s NAT will no longer be able to provide protection from hackers.
Figure 13
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Add Virtual Server
Method ~By Name
~ By Port
You can select to set up a virtual server either by name or by port
number.
Application (Port)
Click ꢀ to scroll down. Select from the most popular server
applications for Virtual Server.
Port Type
Select the port type (TCP or UDP) for the port number that was entered
earlier.
Single/Range, Port
Number
Select a specific port or a range of ports which you want the Internet
users to be able to access. The valid port number ranges from 0 to
65535.
Local Server IP
Address
Enter the Local Server’s IP address (for the specified port entered
above).
UNDO
ADD
Click UNDO to clear all the settings on this page.
Each time you finished setting, click ADD and the added servers will
appear on the Server List.
Server List
DELETE ALL
DELETE
Display of all the virtual servers.
Click to delete all the servers on the list.
Click the Index drop-down menu to select the desired server number
and then click DELETE to delete only the selected server.
DMZ Host Function:
If the DMZ Host Function is enabled, it means that you set up a DMZ
host at a particular computer to be exposed to the Internet so that
some applications/software, especially Internet / online game can
have two-way connections. You can enter up to four DMZ Hosts.
Enter the WAN IP Address set for DMZ Host.
DMZ WAN IP Address
DMZ LAN IP Address
Enter the local IP address mapping to the client computer, which you
want to use as the DMZ Host computer.
Click to clear all the settings on this page.
After completing the settings on this page, click “ADD” to save the
settings.
UNDO
ADD
DMZ List
Display all the DMZ hosts.
Click to delete all the DMZ host(s) on the list.
Click on the Index drop-down menu to select the desired host number
and then click DELETE to delete only the selected host.
DELETE ALL
DELETE
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C. Packet Filter
The Packet Filters screen (see Figure 14) allows you to block specific users from accessing the Internet and
you can also disable specific Internet services. There are three different types of filters that may be applied
(MAC Address of the network interface card, IP Address single or range, or TCP/UDP Port). Each filter
can be set to filter (drop) or forward (pass) packets. You can program up to 24 total filters.
Figure 14
Network Adapter Address Filter
Filter (block) or forward (pass) info from/to local
computer’s network adapter MAC address (also
known as the adapter card’s Physical Address).
Filter/forward using computer’s IP address.
You can filter/forward a single IP, or a range of the
IP addresses.
IP Address Filter
Single/Range
IP Range
Enter the Start and End IP addresses for a range of
IP addresses to filter/forward.
Direction ~From Local IP ~To Remote IP
Filtering IP address of a local computer; or filtering
IP address of a remote server (this remote server
connects to the device via Internet).
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TCP/UDP Port Filter
Filter using the port number. You can set filter for a
single port or a range of ports.
NOTE: Performing a Factory Reset will erase all previously entered device settings.
Filter/Forward
Select to Filter or Forward for the following
assigned port(s).
Single/Range
Port Number
Port Type
You can filter a single port, or a range of ports
The port number(s) for the filters.
ƒ TCP port: filter according to the Connection-
Based Application Service on the remote
server using the port number.
ƒ UDP port: filter according to the
Connectionless Application Service on the
remote server using the port number.
ADD
Each time you finish setting a filter, click the ADD button
and the added filter will appear on the Filter List
Click UNDO to clear all the settings in this categrory
UNDO
Filter List
DELETE ALL
DELETE
Displays all the Packet Filters.
Click to delete all the filters on the list.
Click on the Index drop-down menu to select the
desired filter number and then click DELETE to
delete only the selected filter.
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D. Static Route
You can create static routes (see Figure 15) to manually administrate the network topology/traffic when
the dynamic route is not effective enough. As mentioned before, static routes may be required by the ISP
if you utilize a leased line for network access or for use with virtual servers. To create static routes, select
“Static Route #1” or “Static Route #2”, and enter the appropriate destination network/host settings.
When finished, click “SAVE” to save settings. Click “UNDO” to clear all entries.
Figure 15
As discussed before, you may be required by the ISP to link a particular PC or server’s network interface
card to a provided service (see Figure 16). Enter the appropriate information as directed by the ISP.
Figure 16
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Device Information
Adapter Address
This field is grayed out, because the Adapter
Address is not supposed to be entered randomly. Do
Not alter the content unless you are sure it is
necessary to modify your MAC address. To modify
the address,
check Modify and enter the desired MAC
address.
Device/Computer Name
Domain Name
Enter a descriptive name for identification purpose.
Some Internet Service Providers (ISP) requires this
information and if that is the case, they will provide
you with the name
For example: yourcompany.com. The maximum
input for this field is 32 alphanumeric characters
and it is case insensitive
IP Address
IP Address
Subnet Mask
Gateway
Enter the information provided by your ISP.
Enter the information provided by your ISP.
Enter the information provided by your ISP.
DNS Server Configuration
Primary/Secondary
Enter the information provided by your ISP.
SAVE
UNDO
After completing the settings on this page, click
SAVE to save the settings.
Click UNDO to clear all the settings on this page.
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E. Dynamic DNS
The Dynamic DNS screen (see Figure 17) allows you to alias a dynamic IP address to a static hostname,
allowing your device to be more easily accessed by specific name. When this function is enabled, the IP
address in Dynamic DNS Server will be automatically updated with the new IP address provided by ISP
(this function requires Dynamic DNS Service).
Figure 17
Click to enable this function and make the settings available.
Dynamic DNS † Enable
?
Click on the question mark to find out more about Dynamic DNS Service.
Note: If you don’t already have the Dynamic DNS Service, please click on
the ? and then follow the instructions to sign up for the service.
DNS Account
Enter your host domain name. Click the down arrow ꢀ to select your
Dynamic DNS client with which you registered for the service.
Enter your user name, which was registered with the Dynamic DNS client.
Enter your password, which was registered with the Dynamic DNS client.
Check to enable the Wildcard function. To know more about Wildcard,
please refer to FAQ section.
User Name
Password
† Enable Wildcard
Mail Exchanger
To know more about MX (Mail Exchanger), please refer to FAQ section.
Check to have Backup MX service enabled.
† Backup MX?
Status
Displays the results of the action. If action failed, click Refresh to enable
the function.
UNDO
SAVE
Click to clear all the settings on this page.
After completing the settings on this page, click SAVE to save the
settings.
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F. Network Status
1. Connection Status
This screen (see Figure 18) displays the current Internet connection status. After the device is
connected to the Internet Service, you will see IP, Subnet Mask, Gateway and DNS IP addresses on
the table.
Figure 18
RELEASE/DISCONNECT
Click on this button to disconnect from ISP and release all the IP
information on the Internet Port.
RENEW/CONNECT
Click on this button to reconnect to the ISP and renew all IP information
on the Internet Port.
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2. Sessions List
This screen (see Figure 19) displays active Internet sessions through this device.
Figure 19
REFRESH
Click on this button to refresh the list and get the
latest session list.
T/U
Displays TCP or UDP port type.
IP Client/ Port Client
The local network IP address/port number of one
end point of the session.
Port Fake
An NAT feature where a Port Fake is used to
translate the local network IP address for
connecting to the Internet.
IP Remote/Port Remote
Idle
The outside network IP address/port number of the
other end of the session.
The idle time of the session. If the idle time is too
long (more than 15 minutes), the device will
disconnect the idled session.
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3. Users List
This screen (see Figure 20) displays the current active users.
Figure 20
REFRESH
Click this button to refresh the list.
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G. Others
1. Factory Reset (see Figure 21)
To reset to factory default settings, click the GO button.
NOTE: Performing the Factory Reset will erase all previously entered device settings.
Figure 21
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2. Save Configuration
This function (see Figure 22) enables users to always save the current configurations as a file (i.e.
config.sav), so that no re-entry is required when users want to switch between various configurations.
To load a configuration from a file, enter the file name or click Browse… to find the file from your
computer.
Figure 22
Figure 23
Figure 24
SAVE
UNDO
LOAD
Click SAVE to save the current configuration to file.
Click to clear the input.
Click to start loading configuration from file when you are done with the previous
settings.
When prompted (see Figure 23), select “Save this file to disk”, and the Save As screen (see Figure 24)
will prompt you with a dialog box to enter the file name and the file location. Please note that the
configuration file is in a .sav format.
Load Configuration From File
File Path/Name
If you want to load a configuration file, enter the file name with the correct path and
then click on LOAD. Or click Browse… to select the file.
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3. Firmware Upgrade (see Figure 25)
a. Download the latest firmware from your distributor and save the file on the hard drive.
b. Make sure all computers in the network are off; or connect the Broadband Router directly to the
PC that has the new firmware.
c. Start the browser, open the configuration page, click on Others, and click Firmware Upgrade to
enter the Firmware Upgrade window. Enter the new firmware’s path and file name (i.e.
C:\FIRMWARE\firmware.bin). Or, click the Browse button, find and open the firmware file
(the browser will display to correct file path).
d. Click UNDO to clear all the settings on this page. Or click UPGRADE NOW to start the
upgrade.
Figure 25
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VI. Troubleshooting
This section will detail possible solutions to common problems that might occur in using the On-Q Wireless Access
Point (WAP).
A. Contact Information
If you are unable to locate a solution here, please access our website at www.onqhome.com for the latest
information. You can also reach us at 1-800-321-2343.
B. FAQs
1. When Should I modify the MAC address for Internet port settings?
Some ISPs identify the clients that attempt to attach to them by the accessing the client’s MAC
address and ISP assigned host name. The MAC address required for Internet port settings is the
Router’s MAC address which should be the one you already registered with your ISP, and there is no
need for modifying it. However, if the ISP has been utilizing the your PC adapter card’s MAC
address prior to obtaining this Router, you may have to modify the Router’s MAC address for
Internet port settings to reflect the MAC address of the PC adapter card.
2. What is a DMZ?
The DMZ (demilitarized zone), is a barrier between the Internet and a company's Intranet. It is a
subnet that contains a firewall and proxy server, which can be in separate servers or in one server. The
firewall connects to an external firewall on the Internet side, which may be at the ISP's location and is
often called a "boundary router." The double firewall architecture adds an extra measure of security
for the Intranet.
3. What is Dynamic DNS?
The Dynamic Domain Name Service is an IP Registry service that provides a public central database
where information such as email addresses, hostnames, IP addressess, etc. can be stored and retrieved.
The Dynamic DNS service acts like old-style phone operator where other users call the operator, and
ask to speak to you, and the operator, who knows your extension, will make the connection. Every
time your computer comes online, it will inform the Dynamic DNS server what the current IP
address is. Users who need to connect to your server, through the magic of DNS service, will be sent
to the right place. Please visit HTTP://WWW.DYNDNS.ORG for more information.
4. What is Wildcard ?
A wildcard alias is a method which is used to give your hostname multiple identities. If you were to
register yourhost.com, everything (*).yourhost.com would be aliased to yourhost.com. This includes
Once Wildcard features are enabled, your host can be reached by *.yourhost.dyndns.org. First , you
with the Dynamic DNS client. The Dynamic DNS Client service provider will give you a password
or key. Refer to What’s Dynamic DNS ? question above for more information.
5. What’s MX (Mail Exchanger)?
Internet email systems for both machines and network connections are prone to error. With MX, a
chain of email hubs is built into the email architecture. If the "primary" mail host goes down, instead
of queuing up the mails in an unreliable host on the Internet, they get sent to the "secondary" or
"backup" mail exchanger for delivery, until the primary mail server returns to service. In technical
term, such a service is called Backup Mail Exchanger.
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6. What is PPPoE (PPP over Ethernet )?
PPPoE is also known as a dial-up DSL service. It is designed to integrate broadband services into the
current widely deployed, easy-to-use, and low-cost dial-up-access networking infrastructure. Thus, a
customer can get greater access speed without changing the familiar dial operation concept.
7. How can I know if I am using PPPoE?
PPPoE client software is provided by the ISP and should be installed onto your computer first. You
run the program to connect to/disconnect from the Internet. User Account information (User Name
and Password) is also required each time you connect to the Internet access.
Note: After you have entered the PPPoE information during the device setup, and started up the
device, the device will provide your ISP with the PPPoE information and login automatically.
8. What does the message “IP address conflict” mean?
When you see the message box prompt for IP address conflict on any of the workstations in the
network, this means two or more workstations have the same IP address. If you have setup the device
as a DHCP server, run IPCONFIG /release and then run IPCONFIG /renew on the problem
workstation (for Windows 98SE or ME, run the "winipcfg" utility, select the correct Network Adapter,
click “release all” to release all current configuration, then click “renew all” to renew the IP information
again,). If the DHCP function is disabled and static IP addresses are assigned to each workstation,
please double check each workstation’s IP address for any duplicate IP addresses.
9. What does “Can not access the Internet” mean?
Check the physical connectivity of the local network and broadband device.
Make sure you are using the correct cables and the cables are connected to the network devices
properly. Examine the LED of LAN port and the LED of the broadband signal input on the Cable
Modem/xDSL Modem. If the LAN LED is off, make sure you are using the correct cables and the
cables are connected to the devices properly. If the LED of the broadband signal is off, please contact
your ISP.
Check the status of this product.
After checking the cabling and LEDs, you also have to check if you have entered the correct user
name and password that your ISP provided. While checking, please note that the information is case
sensitive. To check the Internet connection status, open the browser to start the Web configuration,
select Network Status ÆWAN IP Status. Check if Link Status displays “Connect successfully”. If
not, you may have to contact your ISP to see if their Internet service is available.
Check the logical connectivity from your computer to the Internet (TCP/IP Network Diagnosis).
The WINIPCFG program (for Win95, 98, and ME) or IPCONFIG program (for Windows 2000,
NT, XP) is used to gather information about the TCP/IP connections that are active on your system.
It cannot be used to dynamically adjust TCP/IP connections, but can be used to get the current IP
address assignments.
For Win 95/98/ME, from Windows, go to Start, click Run, enter WINIPCFG, and click OK.
Figure 26
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Figure 27 displays the adapter address and current TCP/IP address.
NOTE: At the “Ethernet Adapter Information”, select the correct Ethernet adapter that is installed
in this computer.
Select the
correct
Ethernet
adapter.
Figure 27: IP Configuration
Click the More Info button to get the following detailed configuration information.
Click here
to reveal
more.
Figure 28: IP Configuration
On the top (see Figure 28), the “Host Name” and “DNS server” are what the computer is called
when it is looking for a named resource. The default gateway is the server through which the client
connects to the Internet. The DHCP Server identifies the network server that assigns IP addresses to
computers on the network.
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If the product is working properly, the following should be apparent from this screen:
1) The Client should have an IP address within the prescribed range (default 192.168.1. #; where #
is from 1 ~ 253).
2) The “DHCP” and “Default Gateway” should list the product’s local port address (the device’s IP
address; default 192.168.1.254).
3) The DNS server IP addresses should match the DNS server IP addresses set in the device.
For Win NT and Win2000, go to “Start”Æ”Programs”Æ”Accessories”Æ”Command Prompt” to
open the Command Prompt. Type in IPCONFIG /ALL and hit “Enter” to see the adapter’s
information. Type in IPCONFIG /RELEASE to release all adapters’ IP address and IPCONFIG
/RENEW to renew IP addresses. For a list of the IPCONFIG commands, type in IPCONFIG /?.
The PING.EXE command is used to verify that a computer is active and available. Users can ping a
specific destination domain name or just the IP address.
For example, to find the server 168.95.192.1, type the following command at the MS-DOS prompt
and then press “Enter”:
C:\>ping 168.95.192.1
PING can be executed in Windows as shown below:
1. Go to the Start menu.
2. Click Run.
3. Type ping 168.95.192.1 and click OK.
4. The server (IP address) is online if the following message appears.
Reply from 192.168.0.1: bytes=32 time=3ms TTL=100
5. The destination device is not reachable if the following message appears.
Reply from 192.168.0.1: Destination host unreachable
or Request timed out.
To insure you are communicating with the ISP, Issue a PING command to the IP address of your
ISP’s Gateway or DNS server.
For example, if the DNS server address is 203.66.81.254, at C:\> prompt, enter Ping 203.66.81.254.
If successful, you can reach your ISP server.
If unsuccessful (Request timeout), you may have trouble connecting to your ISP, please verify that
the product is properly configured to connect to your ISP. Also verify that your Cable/DSL modem
and the line are functioning.
To insure you have access to the Internet, PING an IP address or domain name on Internet.
For example, at the command prompt enter C:\> PING 168.95.192.1 –w 5000 or
If successful, you are connected to the Internet.
Internet, chances are, your ISP has an internal problem (DNS server not available).
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Appendix A Specifications
IEEE 802.3 10Base-T Ethernet
IEEE 802.3u 100Base-TX Fast Ethernet
IEEE 802.3x Flow Control
Standards
WAN: One 10/100Mbps RJ-45 port for Cable/DSL Modem
LAN: Four 10/100Mbps switched ports
Ports
UTP Category 3 or better (10Base-T)
UTP Category 5 or better (100Base-TX)
Cabling type
Protocols Supported
IP, NAT, ARP, ICMP, DHCP client/server, PPPoE, PPP, PAP, CHAP,
NTP, HTTP, TFTP.
Web-Based configuration and management
GUI program for Windows 98/ME/NT/2000/XP
Management
Power
Status
WAN
Green
Red
LED indicators
Green for 100M/10M (flashing for activity)
LAN (1 – 4) Green for 100M/10M (flashing for activity)
Input power specifications DC 9V, 700mA
Physical Dimension
Weight
134x 90x 29mm3 (W x D x H)
175 g
Agency and Regulatory
FCC part 15 Class B, CE, VCCI, BSMI
Operating Temperature
Operating Humidity
0°C to 50°C
0-90% non-condensing
Appendix B Supported Internet Applications
Application
Settings for Outgoing
Connection
Setting for Incoming connection
None
ICQ98a,99b
None
ICQ2000b, ICQ2001b
NetMeeting 2.1 &
DMZ function enabled
None
DMZ function enabled
1503(tcp)
3.0
1720(tcp)
AOE
2300-2400(tcp)
2300-2400(udp)
47624(tcp)
None
2300-2400(tcp)
2300-2400(udp)
47624(tcp)
None
VDO Live
MIRC
None
None
Cu-Seeme
7648(tcp)
7648(udp)
7648(tcp)
7648(udp)
24032(udp)
5632(udp), 22(udp),
5631(tcp), 65301(tcp)
22555 (tcp)
None
24032(udp)
5632(udp), 22(udp), 5631(tcp),
65301(tcp)
22555 (tcp)
None
PCAnywhere
Iphone 5.0
MSN 4.5
IP sec
500 (udp)
500 (udp)
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Appendix C INTERNET PORT LINK STATUS
PPPoE link status
“PPPoE offline. Ready to connect.”
Device’s Internet Port is not connected to the ISP’s
dialup server. Dialup server for connecting to the Internet
is now available.
"Connecting to server."
"Server found."
Device's Internet Port is now dialing to dialup server.
Device dialed to dialup server, and is negotiating with
dialup server.
"Start PPP negotiation."
"Authentication (PAP)."
"Authentication (CHAP)."
"Obtaining WAN IP address."
Negotiation is ongoing.
Server is verifying the dialup account with PAP method.
Server is verifying the dialup account with CHAP method.
Authentication is successful! Device now is obtaining IP
address from the dialup server.
"Connect successfully."
"Can not find server."
Device dials up to server successfully. User can connect
to internet now.
Device cannot dial up to the dialup server. Dial-up to
server failed.
"Fail on LCP stage."
"Authentication(PAP) failure."
Configuration for network link failed.
Failed in authentication; failure was caused by wrong
password.
"Authentication(CHAP) failure."
"Fail to Obtain Internet IP address."
"Server dropped the connection."
"Disconnect on idle."
Verification on the identity of the device dialup account
failed.
Device cannot obtain IP address from the dialup server.
Dial-up to server failed.
Server cut the device's internet connection.
Device is disconnected to the Internet.
Device has been idle longer than the idle interval and
was cut off from the connection.
The idle
interval value was set in the field "Auto-disconnect if idle
xxx Minutes".
"Connection establish timeout."
Device was re-trying to dialing-up to server and failed.
Device finally gave up dialing to the server.
DHCP link status
"DHCP already claimed"
"DHCP under claiming"
Device obtained IP address from DHCP server.
Device is trying to obtain IP address from DHCP server.
Static IP assignment link status
“Static assigned”
IP address succeeds in manually setting up.
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