MICS-XC
Norstar-Companion
Installer Guide
Norstar, Meridian and Companion are trademarks of
Northern Telecom
© Northern Telecom 1998
1-800-4 NORTEL
www.nortel.com/norstar
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Safety 2
Hunt Groups 7
Planning checklist 9
Required equipment and supplies 9
On a maxi system 13
On a mega system 14
Connecting expansion modules 20
Installing Remote Power Interconnect (RPI) units 20
Mounting the RPI unit 22
Wiring the RPI 24
RPI Connector Overview 25
Installing Base Stations 31
Positioning a Base Station 32
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ii / Table of Contents
Special characters on the display 52
System prgrming defaults 55
Startup programming 55
Performing Startup 55
Entering programming 56
Norstar features 58
Registration password 59
Changing the Registration password 59
Companion programming 61
Registration 61
Radio data 63
System logical identifier (LID) 67
Software keys (U.S. only) 68
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Table of Contents / iii
C3050 Icons 73
Measuring undirected RSSI 82
Measuring directed RSSI 83
Testing 87
Testing the Base Stations 87
Testing the system coverage 88
Replacing a Base Station 91
Problems with an RPI 93
Problems with wireless communication 94
Obtaining a Recovery Key (U.S. only) 94
Obtaining a Regression Key (U.S. only) 94
Alarm codes 95
Event messages 100
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iv / Table of Contents
Norstar Companion system components 107
Base Station 108
Upgrading your system 111
Adding Companion to a mini, midi, maxi, or mega system 111
Upgrading an RPI-8 to an RPI-16 111
Glossary 113
Index 121
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Regulations
Federal Communications Commission (U.S. only)
The Federal Communications Commission (FCC) has
designated UTAM Inc. to manage the installation and
relocation of Unlicensed Personal Communication Services
(UPCS). This includes Norstar Companion Base Stations and
Portable Telephones.
Companion Base Stations
The radiated and conducted emissions of the Companion Base
Station radios must not exceed the requirements for digital
cordless telephones as outlined in FCC Part 15-subpart D
(DOC RSS-130 documents in Canada). Do not install the Base
Station in ducts, plenums, or hollow spaces used to transport
environmental air.
Note: In Canada, Base Stations may be installed where the
duct, plenum or hollow space is created by a suspended
ceiling having lay-in panels or tiles, in accordance with
CE Handbook Rule 60-402.
Activation (U.S. only)
Wireless communication on a Companion system cannot be
activated until installation at its authorized location is verified
and approved by UTAM Inc. This system is equipped with an
automatic mechanism for disabling wireless operation in the
event it is moved outside the area where its operation has been
approved by UTAM Inc. This mechanism complies with FCC
requirements.
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2 / Regulations
Safety
Do not connect the administration set or Base
Stations directly to a CO line.
Doing so may result in equipment damage.
The Norstar administration set and Base Stations
must not be used as off-premises equipment.
Installers must check the lightning surge arrestors at
the cable entry point to the building with special
attention to the grounding. Report any problems to
your telephone company in writing.
Do not install Norstar administration sets and Base
Stations outside of the building because they are not
lightning protected.
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Norstar Companion basics
Norstar Companion provides mobility in the workplace. With
Companion, your telephone can go with you, allowing you to
make and receive calls while on the move. Calls that used to
ring just at your desk can also appear and ring at your portable
(this is called twinning). Twinning works provided that the
portable is assigned the desk telephone DN as an Answer DN.
Wireless twinning is improved by assigning the same answer
key to your Norstar desk telephone and to your wireless
portable telephone.
The portable telephones can access most Norstar business
features such as call forward, call transfer, conferencing, and
voice mail. Companion on Norstar consists of four main
components:
ICS and Norstar XC software - Norstar XC software
manages the telephone traffic between Companion Base
Stations and portable telephones. Base Stations are connected
to the ICS in the same way as Norstar sets. Companion
portable telephones are registered on the system and do not
take up any ports on the system. Up to 60 portable telephones
and up to 32 Base Stations (32 cells) can be connected to the
system.
Companion Base Stations - Base Stations are positioned
throughout the coverage area to send and receive calls between
the portable telephones and the ICS. The Base Stations use
advanced digital radio technology and support handoff and
roaming within the coverage area which can be up to 160,000
square meters (three million square feet) when using the
maximum number of Base Stations.
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4 / Norstar Companion basics
Before the Base Stations can be used in the United States,
UTAM codes must be obtained and entered using an
administration terminal or Norstar Remote Utilities (NRU).
See “Software keys (U.S. only)” on page 68 for more detailed
information.
Companion Portable Telephones - The portable telephones
used with your Norstar system are small, lightweight units
with fully digital performance to provide clear voice quality.
portable used with your MICS XC system, refer to the
Companion Portable Telephone User Guide that is supplied
with it.
Before the portables can be used in the United States, portable
credits must be obtained. See “Software keys (U.S. only)” on
page 68
Administration and Maintenance Tools - Programming of
the Companion system is easily and quickly done through an
M7310 or M7324 digital telephone set. You can assign
portable telephones to the system, check Base Station
parameters, and enable and disable registration.
System programming can also be done using Norstar Remote
Utilities (NRU) software on a personal computer (PC).
Companion Diagnostic Software allows diagnostics to be run
on the wireless system and can be done either locally or
remotely via a PC.
Norstar Voice Mail - If you are using Norstar Voice Mail
with your Companion system, Version 3.0 is recommended as
a minimum Voice Mail software version.
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Norstar Companion basics / 5
Note: Versions 4.0 and 5.0 are also supported.
For information on how to access Norstar Voice Mail using
your Norstar Companion portable, refer to the Portable
Telephone Feature Card that is supplied with it.
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6 / Norstar Companion basics
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What’s new with Norstar
New features
Norstar introduces Hunt Groups capability plus two new
features including two wireless call pickup features, Directed
Call Pickup and Group Pickup, and wireless Portable
Language Selection. Enhancements have been made to
wireless Call Forward No Answer and wireless Twinning.
For a complete list of other features supported on Companion
portables refer to the MICS-XC Norstar-Companion System
Coordinator Guide.
Hunt Groups
Your Norstar system now allows you to establish Hunt Groups
in your system. Hunt Groups are a group of Norstar sets that
can be called by a single directory number. The Hunt Groups
feature ensures calls are easily routed to the appropriate
people. For information about which features are affected by
Hunt Groups see the MICS-XC Norstar-Companion System
Coordinator Guide.
For information on how to program Hunt Groups see the
Modular ICS System Coordinator Guide.
Wireless call pickup features
The wireless call pickup features allow portable handset users
to use a feature code to answer internal or external calls which
are ringing at other sets. Two types of wireless call pickup are
supported:
Directed Call Pickup
Directed Call Pickup allows you to answer any telephone that
is ringing in your Norstar system by entering a feature code
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8 / What’s new with Norstar
and specifying that set’s DN. For more information see the
MICS-XC Norstar-Companion System Coordinator Guide.
Group Pickup
Group Pickup allows the portable user to answer a call ringing
on another set in the same pickup group by entering a feature
code. For more information see the MICS-XC Norstar-
Companion System Coordinator Guide.
Wireless Portable Language Selection
This feature allows you to change the language of the prompts
controlled by the ICS as they appear on the portable’s display,
including both the display prompts and voice prompts from
voice mail.
Norstar supports English, French and Spanish. For more
information see the MICS-XC Norstar-Companion System
Coordinator Guide.
Wireless Call Forward No Answer enhancement
This enhancement stops the Companion portable from ringing
when the call has been forwarded to its new destination. The
portable user can still answer the call, but it does not ring. For
more information see the MICS-XC Norstar-Companion
System Coordinator Guide.
Wireless Twinning enhancement
Wireless twinning is improved by assigning the same answer
key to your Norstar desk telephone and to your wireless
portable telephone.
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Planning the installation
Planning checklist
Verify that you have approval from UTAM Inc. (U.S.
only)
Verify that a site planner determined Base Station
locations and recorded them in the Provisioning Record.
Companion portable telephones
Companion Base Stations
Companion Remote Power Interconnect device
Companion ID Labels (See “Step 1: Obtain the
Companion ID” on page 69.)
Configuring Station Modules
When installing wireless capabilities, use only the last two (or
highest numbered) ports for connecting the Companion Base
Stations.
Each Station Module allows you to connect up to 16 additional
Norstar telephones to the system.
Maximum number of Norstar telephones on a system
mini
ICS SM3 SM4 SM5 SM6 SM7 SM8 SM9 SM10 SM11 SM12
32 48 64 80 96 112 128 144 160 176 192
midi
maxi
mega
Each Station Module that is used for Norstar Companion
allows you to connect up to 16 Base Stations to the system.
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10 / Planning the installation
Maximum number of Norstar Companion Base Stations on a system
mini
midi
SM3 SM4 SM7 SM8 SM13 SM14
16 32 16 32 16 32
maxi
mega
ICS
16
Configuring expansion modules
With the addition of an Expansion Cartridge or a Combo
Cartridge in the ICS, you can add Trunk Modules and/or
Station Modules to increase your system capacity.
Previous users of the Norstar 0X32 system should note that the
Key Service Unit (KSU) has been renamed the Integrated
Communication System (ICS).
Installed in ICS
Additional modules allowed
Trunk
Station
Maximum
XC system
Combo cartridge (6-port +
Services) (maxi)
6
6
6
6
Combo and 6-port cartridges
(mega)
12*
12
Two Combo cartridges (mega)
Two 6-port cartridges (mega)
6
6
12*
12*
12
12
*The last two ports are reserved for Companion use only.
Note: For each type of expanded system above, Norstar
Companion capability is supported. For wireless
capability you must install MICS-XC software.
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Planning the installation / 11
On a mini system
Note: Port 1 and 2 are on the ICS.
On a “mini” or non-expanded system, port 1 on the ICS
(station ports 101 to 132) is used for both Base Stations and
Norstar sets. No fiber ports are used since no Station Module
is required. Directly connect your Base Stations or Norstar sets
to port 1 on the ICS via a wiring distribution panel.
On a midi system
On midi and maxi systems, the highest numbered ports can be
used for both Base Stations and Norstar sets. Therefore, sets
and Base Stations can share the two highest numbered fiber
ports.
A system expanded to 4 ports (midi size) includes one 2-port
expansion cartridge with fiber ports numbered 3 and 4, and 1
and 2 on the ICS. The Base Stations must be physically
connected (via a Station Module) to fiber ports 3 and 4 only. If
only one Station Module supporting Base Stations is required,
connect it to the highest-numbered port (port 4).
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Planning the installation / 13
A system expanded to 8 ports (maxi size) includes one 6-port
expansion cartridge with fiber ports numbered 3 to 8, and 1
and 2 on the ICS. The Base Stations must be physically
connected (via a Station Module) to fiber ports 7 and 8
only.There is a maximum number of two Station Modules per
Base Station. See “Six-port Expansion Cartridge with
Companion” on page 13.
If only one Station Module supporting Base Stations is
required, connect it to the highest-numbered port (port 8).
Tip - If Both ports 7 and 8 are used for connecting
Station Modules supporting Base Stations, connect
Trunk Modules starting at port 6 and working down.
Connect Station Modules (for Norstar desk sets)
beginning at port 3 and working up.
Six-port Expansion Cartridge with Companion
TM8
ICS (modules 1 and 2)
SM3
SM4
SM5
SM6
SM7
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14 / Planning the installation
On a mega system
Keep in mind that 10 station modules is the limit for regular
For example, a system expanded to 14 ports (mega size)
includes two 6-port expansion cartridges with fiber ports
numbered 3 to 14 on the expansion cartridges, and 1 and 2 on
the ICS. The Base Stations must be physically connected to
fiber ports 13 and 14 only. See “12-port Expansion Cartridge
with Companion” on page 15.
Tip - In the fully expanded mega configuration, Station
Modules 13 and 14 are reserved for Base Stations only.
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Planning the installation / 15
12-port Expansion Cartridge with Companion
SM6
SM5
SM4
SM3
To Ac
outlet
(max. 7 modules per power bar)
Fiber Cable Guide
ICS (modules 1 and 2)
TM8
TM7
To Ac
outlet
(max. 7 modules per power bar)
Note 1: Station modules 13 and 14
are used for Companion
capability only. See your Norstar
Companion Installer Guide for
more detail.
Note 2: Using a 2 or 3 row layout is
acceptable. The layout depends
on the available wall space.
SM14
SM13
SM12
SM11
SM10
SM9
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16 / Planning the installation
Routing fiber cables
6-port Expansion Cartridge
Upward routed fiber cable
Fiber
cable
guide
Downward routed fiber cable
loose cables
ICS numbering
Non-expanded system (ICS alone) numbering
Base Station
ports
Module #
ICS (#2)
ICS (#1)
Lines
Line
ports
B1
DN
B2
DN
DN
ports
Portable
DN
001-
048
201-248
— —
— —
— —
— —
— —
637-696
— —
21-52
53-84
101-
132
101-132
637-696
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Planning the installation / 17
Two-port Expansion Cartridge and ICS numbering
Expansion
module #
Lines
Line
ports
B1
DN
B2
DN
DN
ports
Base Station
ports
Portable
DN
#4
049-
072
401-
412
269-
284
333-
348
401-
416
401-416
301-316
— —
637-696
637-696
— —
#3
073-
096
301-
312
253-
268
317-
332
301-
316
ICS (#2)
ICS (#1)
001-
048
201-
248
— —
— —
— —
— —
— —
221-
252
285-
316
101-
132
— —
— —
Six-port Expansion Cartridge and ICS numbering
Expansion
module #
Lines
Line
ports
B1
DN
B2
DN
DN
ports
Base Station
ports
Portable
DN
#8
049-
072
801-
812
333-
348
461-
476
801-
816
801-816
701-716
— —
637-696
637-696
— —
#7
073-
096
701-
712
317-
332
445-
460
701-
716
#6
097-
108
601-
612
301-
316
429-
444
601-
616
#5
109-
120
501-
512
285-
300
413-
428
501-
516
— —
— —
#4
121-
132
401-
412
269-
284
397-
412
401-
416
— —
— —
#3
133-
144
301-
312
253-
268
381-
396
301-
316
— —
— —
ICS (#2)
ICS (#1)
001-
048
201-
248
— —
— —
— —
— —
— —
— —
— —
221-
252
349-
380
101-
132
— —
— —
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18 / Planning the installation
Twelve-port expanded system and ICS numbering
Expansion
module #
Lines
Line
ports
B1
DN
B2
DN
DN
ports
Base Station
ports
Portable
DN
#14
#13
#12
— —
— —
— —
— —
— —
— —
— —
— —
— —
— —
— —
— —
1401-1416
1301-1316
— —
637-696
637-696
— —
397-
412
589-
604
1201-
1216
#11
#10
#9
— —
— —
— —
— —
— —
— —
381-
396
573-
588
1101-
1116
— —
— —
— —
— —
— —
— —
— —
— —
— —
— —
— —
— —
— —
— —
— —
— —
— —
— —
— —
— —
— —
— —
365-
380
557-
572
1001-
1016
349-
364
541-
556
901-
916
#8
049-
072
801-
812
333-
348
525-
540
801-
816
#7
073-
096
701-
712
317-
332
509-
524
701-
716
#6
097-
108
601-
612
301-
316
493-
508
601-
616
#5
109-
120
501-
512
285-
300
447-
492
501-
516
#4
121-
132
401-
412
269-
284
461-
476
401-
416
#3
133-
144
301-
312
253-
268
455-
460
301-
316
ICS (#2)
ICS (#1)
001-
048
201-
248
— —
— —
— —
— —
— —
221-
252
413-
444
101-
132
Tip - Port 3 is the bottom fiber cable port on the
two-port and the six-port Expansion Cartridge in
slot 2. Port 9 is located on the leftmost Expansion
Cartridge in slot 1.
Refer to the Modular ICS Installer Guide for details.
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Installation
Installation checklist
When installing a Norstar system with Companion
components, follow this installation checklist:
mount the Integrated Communication System (ICS) and
expansion modules (as required)
install the NVRAM Cartridge (if required)
install the ROM Software Cartridge
install the Expansion Cartridge and Trunk Cartridges (as
required)
connect the expansion modules*
complete the wiring
install the emergency telephone(s)
install the Norstar telephones
install the single-line telephones
install the optional equipment
install the Remote Power Interconnect units*
install the Base Stations*
install the portable telephones*
install the external antennas and lightning surge arrestors*
power up the system
* Procedures that are specific to Companion are included in
this document. For all other procedures, see the Modular ICS
Installer Guide.
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20 / Installation
Connecting expansion modules
Installation planning is required for Base
Stations.
Before connecting any Station Modules required
for Base Stations, please see “Configuring
expansion modules” on page 10 for more
information on the installation rules involved.
In order to keep the default port and extension numbering,
connect Trunk Modules to the Expansion Cartridge beginning
at the top and working down; connect Station Modules to the
Expansion Cartridge beginning at the bottom and working up.
Installing Remote Power Interconnect (RPI) units
The RPI unit should have the DC backup power
supplied by a UL listed UPS.
The UPS should have an output voltage rating of 44 to
52 V DC, with a maximum fault current limit of 6 A to
protect the RPI’s output wiring. Otherwise, it may be
necessary to use class 1 wiring.
The RPI units must always be installed inside a
building.
The AC outlet powering the RPI should be installed near
the equipment and should be easily accessible.
The length of the RPI cord, from the outside surface of
the unit to the plug, should be a minimum of 1.3 m (4 1/
2 ft.) and a maximum of 4.6 m (15 ft.).
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Installation / 21
RPI unit
There are two versions of the RPI unit: the RPI-8 BIX UL,
which supports up to eight Base Stations; and the RPI-16 BIX
UL, which supports up to 16 Base Stations. Each RPI has a
connection board and either one (RPI-8 BIX UL) or two (RPI-
power consumption of an RPI is 240 W. If a UPS 48 V DC
backup source is used, the maximum input power requirement
of the RPI is 135 W.
You can upgrade an RPI-8 BIX UL to an RPI-16 BIX UL by
installing a second PSU to the RPI-8 BIX UL. See “Upgrading
an RPI-8 to an RPI-16” on page 111.
If RPIs are distributed throughout the site, the number and type
of RPIs depend on the placement and powering plan of the
Base Stations.
To determine how many Base Stations and how many PSUs
you need for the number of Base Stations, use the following
table:
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22 / Installation
RPI Requirements
Base Stations
1–8
RPI-16 and RPI-8 required
1 RPI-8
PSUs required
1 PSU
9–16
1 RPI-16
2 PSUs
17–24
25–32
1 RPI-16 and 1 RPI-8
2 RPI-16
3 PSUs
4 PSUs
Mounting the RPI unit
1. Position the screw holes for the RPI using the dimensions
shown in the following figure.
RPI mounting holes
325 mm
(13 in.)
25 mm
(1 in.)
50 mm
(2 in.)
Keyholes
300 mm
(12 in.)
To provide adequate ventilation and to prevent
overheating, leave a clearance of at least 125 mm (5 in.)
around the RPI.
If you are mounting two RPIs, one above the other, leave
a clearance of at least 300 mm (12 in.) between them to
provide adequate ventilation and to prevent overheating.
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Installation / 23
Mount RPIs at least 300 mm (12 in.) from the ceiling.
2. Insert wall plugs in the holes.
3. Partially screw in two #10 50-mm (2-in.) screws for the
keyholes.
4. Open the hinged cover with a screwdriver by pushing in
and then down to release the catch on the right side. You
can remove the cover by lifting it off its hinges.
Opening the RPI cover
5. Hang the RPI on the two keyhole screws and tighten them.
6. Install the remaining two screws.
7. Feed the power cord through the bottom of the RPI and
route it through the clip and around the strain relief support
as shown in the following figure.
8. Route the power cord to the input power socket just to the
left of PSU 1. Connect the plug to the socket.
Note: Distinctive labeling of RPIs may help to diagnose any
future problems.
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24 / Installation
RPI components
Jumper lead to PSU 2
Grounding plates
PSU 1
PSU 2
(if equipped)
Grounding strap
Ferrite rings
Power supply cabling
Up to
16
Up to 16 outputs
(TCM + power)
inputs
(TCM)
Connection board
Clip
Strain relief support
Power cord
Unplug the RPI power cord.
Do not apply power to the RPI until its installation and
wiring are complete.
The RPI-8, which has only one power supply unit, has
grounding straps and plates fitted so it can be upgraded to an
RPI-16 (see illustration “RPI components”).
Wiring the RPI
Do not run unprotected power cables outdoors.
The maximum two-way DC loop resistance for power pairs,
including interconnections for each Base Station, is 90 ohms.
You need one or two power pairs between the RPI and the
Base Station, depending on the wire size of the power pairs
and the distance between the Base Station and the RPI.
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Installation / 25
Maximum power cabling distance (approximate)
Depending on the size of cable you are using, you should
remember the maximum cabling distances allowed between
the RPI and the Base Station.
Wire size
Single-pair
450 m (1,500 ft.)
300 m (1,000 ft.)
Double-pair
900 m (3,000 ft.)
600 m (2,000 ft.)
0.6 mm (22 AWG)
0.5 mm (24 AWG)
When using two power pairs, ensure they are
connected with the same polarity.
RPI Connector Overview
The following illustration shows where the input and output
connectors are located on the RPI connector board.
RPI connector board
OBIX1 OBIX2 OBIX3 OBIX4
OBIX9
OBIX10 OBIX11 OBIX12
OBIX5 OBIX6 OBIX7 OBIX8
OBIX13
OBIX14 OBIX15 OBIX16
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Output connections
Feed the output pairs in through the bottom of the RPI and
route the pairs to the output connectors as shown in the
following illustration. If only one pair is used for powering a
Base Station, connect the power pair to -PWR(1) and
+PWR(1). If two pairs are used to power a Base Station,
connect one pair to -PWR(1) and +PWR(1), and the second
pair to -PWR(2) and +PWR(2).
Ensure both pairs have the same polarity.
Connecting two power pairs with opposing polarities
may damage the Base Station and RPI.
Output connector pinout
OBIXn
-PWR(1)
-PWR(2)
TCM
TCM
+PWR(2)
+PWR(1)
Input connections
Feed the TCM input pairs from the ICS distribution frame
through the top of the RPI and route the pairs to the input
connectors (IBIX1 to IBIX4) as shown in the following
illustration. There may be fewer than 16 input pairs in any
given RPI installation.
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Input connector pinout
Pin 7 Pin 5 Pin 3 Pin 1
Pin 8 Pin 6 Pin 4 Pin 2
Input wiring
Connector
Pin
Signal
Output
connector
IBIX1
IBIX2
IBIX3
IBIX4
1, 2
TCM 1
TCM 2
TCM 3
TCM 4
TCM 5
TCM 6
TCM 7
TCM 8
TCM 9
OBIX1
3, 4
5, 6
7, 8
1, 2
3, 4
5, 6
7, 8
1, 2
3, 4
5, 6
7, 8
1, 2
3, 4
5, 6
7, 8
OBIX2
OBIX3
OBIX4
OBIX5
OBIX6
OBIX7
OBIX8
OBIX9
OBIX10
OBIX11
OBIX12
OBIX13
OBIX14
OBIX15
OBIX16
TCM 10
TCM 11
TCM 12
TCM 13
TCM 14
TCM 15
TCM 16
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RPI-8 BIX wiring chart
Pin
RPI Connector Board
Label
Wire color
26
-PWR
White-Blue
OBIX1
BS1
1
Blue-White
White-Orange
Orange-White
White-Green
Green-White
White-Brown
Brown-White
White-Slate
Slate-White
Red-Blue
27
2
TCM
28
3
+PWR
-PWR
TCM
29
4
OBIX2
BS2
30
5
31
6
+PWR
-PWR
TCM
Blue-Red
32
7
Red-Orange
Orange-Red
Red-Green
Green-Red
Red-Brown
Brown-Red
Red-Slate
OBIX3
BS3
33
8
34
9
+PWR
-PWR
TCM
35
10
36
11
37
12
38
13
39
14
40
15
OBIX4
BS4
Slate-Red
Black-Blue
Blue-Black
+PWR
-PWR
TCM
Black-Orange
Orange-Black
Black-Green
Green-Black
Black-Brown
Brown-Black
Black-Slate
Slate-Black
OBIX5
BS5
+PWR
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Wire color
Pin
RPI Connector Board
Label
41
-PWR
Yellow-Blue
Blue-Yellow
OBIX6
16
42
17
43
18
44
19
45
20
46
21
47
22
48
23
49
24
BS6
TCM
Yellow-Orange
Orange-Yellow
Yellow-Green
Green-Yellow
Yellow-Brown
Brown-Yellow
Yellow-Slate
Slate-Yellow
Violet-Blue
+PWR
-PWR
TCM
OBIX7
BS7
+PWR
-PWR
TCM
Blue-Violet
Violet-Orange
Orange-Violet
Violet-Green
Green-Violet
Violet-Brown
Brown-Violet
OBIX8
BS8
+PWR
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RPI-16 BIX wiring chart
Pin
RPI Connector Board
Label
Wire color
26
1
-PWR
White-Blue
OBIX9
BS9
Blue-White
White-Orange
Orange-White
White-Green
Green-White
White-Brown
Brown-White
White-Slate
Slate-White
Red-Blue
27
2
TCM
28
3
+PWR
-PWR
TCM
29
4
OBIX10
BS10
30
5
31
6
+PWR
-PWR
TCM
Blue-Red
32
7
Red-Orange
Orange-Red
Red-Green
Green-Red
Red-Brown
Brown-Red
Red-Slate
OBIX11
BS11
33
8
34
9
+PWR
-PWR
TCM
35
10
36
11
37
12
38
13
39
14
40
15
OBIX12
BS12
Slate-Red
Black-Blue
Blue-Black
+PWR
-PWR
TCM
Black-Orange
Orange-Black
Black-Green
Green-Black
Black-Brown
Brown-Black
Black-Slate
Slate-Black
OBIX13
BS13
+PWR
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Pin
RPI Connector Board
Label
Wire color
41
16
42
17
43
18
44
19
45
20
46
21
47
22
48
23
49
24
50
25
-PWR
Yellow-Blue
OBIX14
Blue-Yellow
Yellow-Orange
Orange-Yellow
Yellow-Green
Green-Yellow
Yellow-Brown
Brown-Yellow
Yellow-Slate
Slate-Yellow
Violet-Blue
BS14
TCM
+PWR
-PWR
TCM
OBIX15
BS15
+PWR
-PWR
TCM
Blue-Violet
Violet-Orange
Orange-Violet
Violet-Green
Green-Violet
Violet-Brown
Brown-Violet
OBIX16
BS16
+PWR
Installing Base Stations
Before installing wireless equipment, ensure that a site planner
has determined Base Station locations and recorded them in
the Provisioning Record.
Each Base Station must be installed within 1230 m
(4000 ft., TCM wiring length) of the ICS or Base
Station Module.
To optimize seamless hand-off, the difference in TCM
wiring length between neighboring Base Stations
should not exceed 300 m (1,000 ft.).
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Before installing or relocating wireless equipment in the
United States, verify that you have approval from UTAM Inc.
by calling the Northern Telecom Customer Response Center at
1-800-321-2649. You will be given codes and credits that are
necessary to activate the system. Please see “Software keys
(U.S. only)” on page 68 before calling.
Positioning a Base Station
Avoid installing Base Stations on large concrete or marble
columns since this affects radio coverage. If possible, place the
Base Station at least 1 m (40 in.) from such columns. Do not
mount a Base Station where metalwork is near the antenna
housings. Be careful not to damage existing wiring or panels.
Do not position Base Stations in ducts, plenums, or hollow
spaces used to transport environmental air except where the
duct, plenum or hollow space is created by a suspended ceiling
having lay-in panels or tiles. If more than one Companion
Base Station is required in one cell to meet traffic demands,
position all the Base Stations at the same cell center a
minimum of 1.35 m (54 in.) apart from the center of one Base
Station to the center of another.
Never mount Base Stations in rows.
Position Base Stations away from an office area or where a
portable is used by at least the amounts shown in the following
table. Installing the Base Station on the ceiling or high on walls
helps to maintain these minimum distances.
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Minimum distance between office areas and Base Stations
Number of Base Stations
in the cell
Minimum distance between office
areas and Base Stations
1
1 m (40 in.)
1.4 m (56 in.)
1.8 m (72 in.)
2 m (80 in.)
2
3
4
Mounting a Base Station
Base Stations can be mounted on a wall or on a ceiling. (When
mounting on a wall, install them with their covers at the
bottom, as shown in the following illustrations). Allow for
clearances around the Base Station as indicated in the
following illustration.
Clearance for the Base Station
37 cm
30 cm
Base Station
39 cm
39 cm
30 cm
30 cm
Cover
30 cm
30 cm
Bracket
Base Station
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To mount a Base Station:
1. Fasten the bracket into position using two #8 38-mm (11/
2-in.) screws.
2. Route the cable from the ICS through the top (or bottom)
opening.
3. Wind any excess cable around the posts to secure it, then
fasten it under the strain relief.
4. Connect the wires to the BIX connector on the bracket
termination board as shown in the following illustration.
The polarity of the TCM connections is not important. If
two power pairs are brought in, they must be connected
with the same polarity to the Base Station bracket
termination board.
Ensure that the RPI is off before connecting power
pairs to the Base Station.
Bracket termination board
TCM
TCM
-PWR(1)
+PWR(1)
-PWR(2)
+PWR(2)
RJ11 jack
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5. Mount the Base Station onto the bracket, snapping it into
position.
6. Connect the power RJ11 jumper lead to the RJ11 jacks on
the termination board and the Base Station.
7. For plug-top power supplies only, connect the power
supply connector to the Base Station power connector.
Make sure the Base Station is powered by a class 2 plug-
top power source only.
Inserting the power supply connector in the wrong
direction may damage the plug-top power supply
and the Base Stations.
Position the power supply connector in the proper
direction and push it into place securely.
8. Record the associated ICS port number in the space
provided on the printed label affixed on the lower right
corner of the mounting bracket.
Include the labeling information for each Companion Base
Station on the completed installation floor plans.
9. Slide the cover onto the bracket, using the guide to position
it properly. Snap it into place.
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Sliding cover onto bracket
Installing portable telephones
To use Norstar Companion portables, you must first install
radio Base Stations to transceive radio signals to and from the
portable telephones. See “Installing Base Stations” on
page 31.
Companion Portable Telephones are installed differently than
traditional Norstar sets. There are no direct connections
between the portables and the Norstar system. Do the
following:
•
Install the batteries and battery charging units for each
portable, using the instructions that come with the
portable.
•
Register each Companion portable for use with the Norstar
system. For complete instructions, see the Registration
information beginning on page 61.
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Note: Up to 60 portables can be installed on a Norstar wireless
system. Each portable telephone must be registered
before it can be used. By default, no Companion
portables are assigned to the DNs. The range of portable
extensions available for wireless registration is 637 to
666. (This means that the digit 6 is not available as a
destination code.)
Installing external antennas and lightning surge
arrestors
When installing external antennas and lightning surge
arrestors:
•
•
The antenna should always be mounted vertically (see
figure on page 39).
Use #8, 12 mm to 50 mm (1/2-in. to 2 in.) screws to mount
the antenna bracket and lightning surge arrestor bracket to
the wall.
•
•
Always ensure that the antenna is clear of any adjacent
obstruction, particularly metal. If more than one external
antenna is used at a cell center, space them at least 1 m (40
in.) apart to avoid radio interference problems.
When running the coaxial cable inside or outside, do not
kink, stretch, or crush the cable. This will seriously affect
its performance. The minimum recommended bending
radius is 200 mm (8 in.).
•
•
The coaxial cable length must not exceed 10 m.
Use RG-58AU coaxial cables to connect the antennas to
the Base Stations.
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•
Depending on site requirements, a proprietary extension
cable can be attached between the lightning surge arrestor
and the antenna or between the lightning surge arrestor and
the Base Station. The total cable length should always be
kept as short as possible and the recommended extension
cable used only if absolutely necessary.
•
You must install a lightning surge arrestor for each outdoor
external antenna.
FCC requirements.
In the United States, the FCC requires that only
certified antennas be connected to Companion
Base Stations.
Do not install the external antenna or the lightning
surge arrestor during an electrical storm.
Always turn off the Base Station power before
connecting the coaxial cable of an outdoor external
antenna.
Always install the lightning surge arrestor at the cable
entry point into the building.
Connect the lightning surge arrestor to ground before
connecting the coaxial cable.
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Installed antenna and lightning surge arrestor
Antenna
Wall
Mounting bracket
Back to back
proprietary
BNC connectors
Lightning surge arrestor
with mounting bracket
to Base Station or proprietary extension cable
To ensure only recommended antennas are used:
•
the external antenna connectors on the Base Station are
special proprietary BNC connectors
•
antennas are supplied with cables already attached and
terminated with special proprietary BNC plugs to join with
the connector on the Base Station
•
cables are not supplied with exterior antennas
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Planning for an outdoor external antenna
When planning to install an outdoor external antenna:
•
•
Locate the antenna on the external wall of the building.
Keep the outdoor external antenna as close as possible to
the Base Station serving it (the Base Station must be
inside). The recommended mounting height is 4 to 5 m (13
to 16 ft.) above ground.
•
Always install a lightning surge arrestor between an
outdoor antenna and a Base Station.
Installing an outdoor external antenna
To install an outdoor external antenna, follow these steps:
1. Drill a hole for the coaxial cable.
2. Install conduit for the antenna cable according to local
building and wiring codes.
3. Screw the antenna bracket to the wall so that the antenna is
positioned vertically on the exterior wall of the building.
4. Loosen the nut on the antenna.
5. Slide the antenna into the slot of the bracket and tighten the
nut.
6. Feed the coaxial cable through the wall to the lightning
surge arrestor on the interior wall.
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Antenna with antenna bracket
Installing a lightning surge arrestor
Install the lightning surge arrestor to protect the Companion
components from electrical surges.
To install a lightning surge arrestor, follow these steps:
1. Mount the lightning surge arrestor on the interior wall as
close as possible to the entry point of the coaxial cable
from the outdoor external antenna.
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Lightning surge arrestor and bracket
Before you connect the ground lead to the lightning surge
arrestor, attach it to an approved ground.
Tip - The recommended wire gauge is 4 mm (6
AWG). Connect the ground lead to the building
ground. Do not connect to a ground rod or series of
ground rods. If you cannot connect the ground lead
to the building ground, connect it to the steel frame
of the building. The connection should be no more
than 1.8 to 3 m (6 to 10 ft.).
You can also connect the ground lead to the 120 V
AC conduit (which is connected to the building
ground), but this is not a preferred installation.
The connector between the antenna and the
lightning surge arrestor and between the lightning
surge arrestor and the Base Station is a proprietary
BNC connector and requires alignment before a
connection can be made.
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2. Route and connect the coaxial cable from the outdoor
external antenna to the lightning surge arrestor.
3. Route and connect the coaxial cable from the lightning
surge arrestor to the appropriate Base Station connector.
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Powering up the system
If you added a Base Station that requires a software update, the
system begins downloading the software to the Base Station.
The Administration Terminal display shows BS-1 Dload
Start. Press CLEAR to clear the message. When the Base
Station software is downloaded, the Administration Terminal
shows BS-1 Dload Done. Press CLEAR to clear the message.
Some Base Stations may not be powered up at the same time,
messages after powering up:
If display shows
UTAM code req’d
See
System logical identifier (LID) on page
67.
UTAM test failed
Alarm codes on page 95 in the
Troubleshooting chapter.
A loss of UTAM information occurs when
upgrading US MICS-XC systems.
UTAM Recovery Codes are required.
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Programming
Programming is performed by the installer or the customer
service representative, and it allows you to change settings for
the entire Norstar system, plus settings for individual
telephones and external lines. Most of the settings can also be
programmed by a system coordinator who has a “plus”
(SysCoord+) password. This password is distributed only by
the installer to avoid system complications.
Programming affects system operation.
Only a qualified installer or customer service
representative should perform startup, installation and
maintenance programming. Some of the settings affect
the correct operation of the system.
Programming overview
Programming access is controlled by four passwords.
Installer password
Allows you to see and change any item in programming.
System Coordinator Plus password
Provides knowledgeable users with access to all but a few
sensitive areas of programming. It is usually distributed by
installers to System Coordinators that require special
programming access.
System Coordinator password
Used to view and change the settings that are part of day-to-
day administration of the Norstar system.
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Basic password
Used with a limited number of feature codes to change
programming and control system services.
The Programming overview tables show the programming
access for installers and system coordinators. For information
on programming the passwords, see the Modular ICS Installer
Guide.
For information about Companion programming using the
System Coordinator and Basic passwords, see the MICS-XC
Norstar-Companion System Coordinator Guide.
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Programming overview of XC using the Installer and System
Coordinator Plus password
Startup
Sys speed dial
Software keys*
SysID
Template
Passwords
COS pswds
Password keys
Start DN
Call log pswds
Terminals&Sets
Hardware
Line access
Progrming
pswds
Cards on KSU
Capabilities
Name
Reg. pswd
Cards on Mod 3
Cards on Mod 4
Cards on Mod 5
Time&Date
User prefernces
System
prgrming
Restrictions
Change DNs
Featr settings
Direct-dial
Cards on Mod 6
Cards on Mod 7
Cards on Mod 8
Telco features
Lines
Trunk/Line data
CAP assign-
ment
Maintenance
Name
Access codes
System version
Port/DN status
Module status
Restrictions
Telco features
Remote access
Change DN
type
Companion
Rec’d # length
DN length
Sys test log
Sys admin log
Network evt log
Provisioning
Tests
Services
Ringing service
Restrn service
Routing service
Common settings
Telco features
VMsg ctr tel#s
CSU stats
* USA-MICS-XC 2.0 system only
Installers view all items. Shaded items are not seen if you are
using the System Coordinator Plus password.
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Programming overview of XC using the System Coordinator
password
Terminals&Sets
Lines
Passwords
Capabilities
Name
Name
Call log pswds
Progrming pswds
Services
User prefernces
Restrictions
Ringing service
Reg. pswd
Restrn service
Routing service
Time&Date
Telco features
System prgrming
Companion
Sys speed dial
Programming tools
A Norstar telephone
Programming is done at an M7310 or M7324 telephone. Use
the buttons on the telephone to program a setting or to request
a specific programming action. Norstar guides you with step-
by-step instructions on the telephone display while you are
programming.
The programming overlay
The programming overlay is a paper cutout that labels four
telephone buttons used during programming. The
programming overlay is provided at the front of this guide.
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Placing the programming overlay
Norstar Programming Overlay
Heading
Back
Show
Next
Norstar Programming Overlay
Heading
Back
Show
Next
Shows you the
first setting
within
Shows you the
heading for the
current level
Norstar Programming Overlay
Heading
Back
Show
Next
the level
Moves you one
item forward at
the current level
Moves you one
item back at the
current level
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The indicators ( ) on the M7310 or M7324 telephone show
which buttons can be used at that programming step. The
functions on these buttons allow you to move through the
headings and subheadings of Norstar programming.
Heading
moves to a higher level in the hierarchy of headings and
subheadings.
Show
moves to a lower level in the hierarchy of headings and
subheadings, or begins programming for a heading or
subheading.
Next
Back
moves forward at the same level in the hierarchy of
headings and subheadings.
moves backward at the same level in the hierarchy of
headings and subheadings.
The Norstar display buttons
Display buttons on the M7310 and M7324 telephones perform
many functions. Depending on where you are in
programming, one, two, or three display buttons may be
available at any one time. Press one of the display buttons to
select the function that you want.
Display message
Show line:_
ꢀ
Display button message
COPY
Display button
Special characters on the display
When a triangle ( ˆ ) is at the end of a programming heading
Show
or subheading, it means you can press
settings.
to see
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When an ellipsis (…) is at the end of a heading or subheading,
Show
it means you can press
heading.
to see the setting for that
The Norstar Programming Record
The Programming Record provides a convenient way to
record what you have programmed. It also helps you to plan
your programming.
You may photocopy pages from the record as necessary for
programming many telephones or lines.
Exiting programming
Norstar stores your changes automatically as soon as you alter
any settings; you do not need to “save” your changes.
Rls
Press
. The display briefly reads End of session.
Viewing your programming updates
If any of the changes you have made to programming have not
immediately taken effect, you see an UPDATE display button
when you leave programming. The display shows you how
many telephones have not been currently updated due to the
system being busy with other programming or the telephone is
in use.
Press DNs to see the specific sets where programming changes
have not been updated. Items disappear from the list as they
are updated, and UPDATE disappears once all changes are
complete.
Entering numbers
Numbers are entered from the Norstar telephone dial pad. The
backspace display button may be used to edit the number.
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A line number must always be entered as a three-digit number.
Line numbers from 10 to 99 must be entered with a leading
zero (line 020, for example). Similarly, line numbers less than
10 must be entered with two leading zeros (line 002, for
example).
Internal telephone numbers, also referred to as directory
numbers (DNs), can be three to seven digits long. The DN
length can be changed in programming.
Template defaults
This section describes only the defaults that apply to
Companion programming. For all other default settings, refer
to MICS Programming Record.
Note: (U.S. only). Before registering Companion portable
telephones you must first obtain and enter a certain
number of portable credit keys. Also keep in mind,
before the Base Stations can be recognized by the XC
system, you must obtain and enter a UTAM Activation
Key. Please refer to "Software keys (U.S. only)" on
page 68 before setting up your wireless system.
Startup defaults
Setting
NA-MICS 4.0 template
MICS-XC 4.0 template
Start DN
Default
Square
PBX
221 (may be different for upgraded systems)
Passwords defaults
Reg. pswd*
Setting
PBX default
72346
DID default
Reg. pswd
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System prgrming defaults
Companion
Setting
PBX default
DID default
Registration
defaults same as PBX
Registration
N
Portable DNs
Availble
Radio data
Re-evaluation
Status
Required
Schedule
Not scheduled
Radio credits (U.S. only) No defaults assigned
Radios
Cell Assignment
Antenna Type
defaults same as PBX
Unassigned
Internal
Cells
Cell radio
Cell nghbrs
Cell rad nghbrs
Unassigned
Unassigned
Unassigned
System LID
<random>
Startup programming
After the hardware has been installed and powered up, use
Startup to initialize the system, and select the system template
that best suits your system.
Startup erases programming.
Startup erases any existing programmed data,
and resets the system to factory defaults.
Performing Startup
1. Enter the Startup access code from a Norstar M7310 or
M7324 telephone dial pad, by pressing
Feature
S
T
A
R
T
U
P
which is the
Feature
7
8
2
7
8
8
7
same as
.
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To be accepted, the Startup code must be entered no later
than 15 minutes after the Norstar system has been powered
up. (If 15 minutes have elapsed since you powered up the
system, turn system power off and on, to prepare for the
Startup process.)
2. Enter the Installer password. The default is
C
O
N
F
I
G
which is the same as
2
6
6
3
4
4
.
Tip - The Installer password shown is the default
normally used for Startup. For a system which has
already been programmed, the Installer password might
have been changed in programming and recorded in the
Programming Record.
Changing the default template
After entering the Startup access code and Installer password
the display shows Reset memory?.
1. Press YES to select a default template. The display shows
the current template.
2. Press CHANGE to choose the appropriate template.
Changing template resets programming.
If you change your system template, your
programming will be reset.
Entering programming
After performing Startup, use programming to change default
settings as required.
Headings and subheadings in programming help you to keep
track of where you are.
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Companion programming falls under System prgrming and
has the following subheadings:
Registration
Radio data
lets you enable and disable registration and
verify which portable DNs are available
lets you view and change cell and radio
settings
For other programming operations refer to Modular ICS
Installer Guide.
Entering programming for installers
Feature
2
6
6
3
4
F
4
I
1. Press
same as
display shows Password:.
which is the
Feature
C
O
N
G
. The
2. Enter the Installer password. The default password is
CONFIG (266344). The display shows
Terminals&Sets. Three triangular indicators
appear
on the vertical display between the rows of buttons.
3. Place the programming overlay over the buttons pointed to
by the indicators
.
Entering programming for system coordinators
The person on staff who is in charge of making changes on the
Norstar system is called the system coordinator. The everyday
Companion programming done by system coordinators is
described in MICS-XC Norstar-Companion System
Coordinator Guide.
Some system coordinators need to be able to program more
advanced settings and functions in order to carry out the day-
to-day requests and upkeep of the Norstar system. These
coordinators are usually dedicated communications specialists
who work with large Norstar systems or other telephone
systems like PBX or Centrex.
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By using a special password, a system coordinator can see and
change many, but not all, of the programming settings used by
an installer. In this guide, programming that can be changed
only by an installer is marked in the heading. If you are
programming using the System Coordinator Plus password,
you do not see these items when you move through
programming.
Feature
2
6
6
3
4
F
4
I
1. Press
same as
display shows Password:.
which is the
Feature
C
O
N
G
. The
2. Enter the System Coordinator Plus password. The default
password is SCPLUS (727587). The display shows
Terminals&Sets. Three triangular indicators
appear
on the vertical display between the rows of buttons.
3. Place the programming overlay over the buttons pointed to
by the indicators
.
Entering programming using other passwords
A set of the most often used headings and subheadings is
available by using a System Coordinator password. This level
of access is designed for the average user who takes care of the
day-to-day changes to the Norstar system, but who does not
need to use more advanced programming. The default
password is ADMIN (23646).
Norstar features
Refer to MICS-XC Norstar Companion System Coordinator
Guide for a complete list of features supported on Companion
portables.
Portable features
Refer to the Portable Telephone User Guide that is supplied
with your portable.
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External paging system (customer supplied)
Tip - The external paging feature is supported on the
Companion portable telephone. For more information on
paging with a Norstar supported portable telephone, see
Norstar-PLUS Modular ICS Installer Guide.
Registration password
Before anyone can begin making portable telephone calls, the
portable telephones must be registered for use with the Norstar
system. The recommended steps are as follows:
1. Change the registration password for your system.
2. Enable registration for the system.
3. Confirm the availability of directory numbers (DNs) for
each Companion portable telephone.
4. Individually register each Companion portable telephone.
5. Disable registration for the system.
Changing the Registration password
To ensure unauthorized portables are not registered to your
system, a separate level of password access is provided. You
can, and should, set your own password to prevent
unauthorized handsets from registering on your system. You
can change the Registration password in Passwords.
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Change password to avoid incorrect
registration.
To ensure accurate registration, change the
Registration password before registering any
portables. If there is another wireless system in
radio range, and both systems have the same
Registration password and registration enabled,
you may accidentally register on the other system
instead of on your own.
The default Registration password is RADIO
7
2
3
4
6
(
).
Use CHANGE, the dial pad and OK to program the Registration
password.
Record the password in the Programming Record.
Tip - You can choose any combination of one to six
digits. It is easier to remember the password if the digits
spell a word. Provide this password only to selected
personnel to prevent unauthorized access to
programming. The implications of such access may
include the rearrangement of line assignments, which
could affect the operation of the Norstar system.
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Companion programming
Companion programming is found under the System
programming heading. It includes the following subheadings:
Registration
Software Keys are required to activate
wireless capabilities (U.S. only).
available to your Norstar system, you must first
enable a certain number of portable credits using
Software Keys purchased through Northern
Telecom. Keys are obtained and entered into the
system by the installer. For more detailed
information on enabling Norstar Companion,
refer to the “Software keys (U.S. only)” on page
68.
You must enable registration for the entire Norstar system to
allow individual portables to register. The options are Yes (Y)
and No (N). Yes indicates that Registration is enabled. No is
the default and indicates that Registration is not enabled.
Show
Use
and CHANGE to enable or disable registration.
Press CREDITS (U.S. only) to view the credits available.
Registration should normally be disabled.
For security reasons, and to prevent
unauthorized users from being registered to your
system, set registration to N when you have
finished registering the portables.
Portable DNs
Once registration is enabled for your Norstar Companion
system, a series of extension numbers (637 to 666)
automatically becomes available for registration. Check that
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an extension number is still available before registering a
portable telephone to it.
If the extension number shows a status of Available, that
extension number is ready for registering a Companion
portable telephone.
If the extension number shows a status of Registered, a
Companion portable telephone is already registered to that
extension number. In this case, you can either pick a different
extension number, or de-register the current portable
telephone. You must perform deregistration at the portable and
in either an Installer or System Coordinator programming
session.
Show
Press
to view registered and available DNs.
Note: The DN range 637 to 696 can be used by either portable
telephones or ISDN S-loops. You can assign all 60 of
the DNs to S-loops and none to portable telephones.
You can assign up to 30 DNs to portable telephones,
leaving 30 for S-loops. Within these two limits you can
choose a combination of ISDN and portable telephone
DNs. For more information, refer to Modular ICS
Installer Guide.
Deregistering a portable
Deregister an extension number when:
•
•
the portable must be replaced due to loss or breakage
the portable’s owner departs and you want to assign the
handset to someone else with a different telephone number
Show
Press
and DEREG to deregister a DN.
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Tip - This procedure does not clear the registration data
in the portable. You must also deregister from the
portable telephone (“on-the-air” deregistration). For
instructions, see the Companion Portable Telephone
User Guide that came with the portable.
Radio data
Note: (U.S. only). Before registering Companion portable
telephones you must first obtain and enter a certain
number of portable credit keys. Also, before the Base
Stations can be recognized by the MICS-XC system,
you must obtain and enter a UTAM Activation Key.
Please refer to “Software keys (U.S. only)” on page 68
of this document before setting up your wireless
system.
Re-evaluation
Re-evaluation automatically assigns the proper cell
configuration to each radio in a Base Station. When adding or
removing Base Stations, Re-evaluation needs to be applied to
the system.
Schedule re-evaluation during least busy call
times.
Norstar Companion when the system is not busy
with calls. Wireless calls may be lost during the
re-evaluation process.
After installing Norstar Companion components and obtaining
the proper number of UTAM activation keys (see “Software
keys (U.S. only)” on page 68), you need to verify that wireless
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re-evaluation has occurred. Alarm code messages can be used
to indicate whether or not wireless re-evaluation has occurred:
Alarm
Definition
Re-eval in progress
Re-eval complete
Re-eval occurred?
21
22
23
No
Yes
No
Cell configured.
Failed to come on line
Please refer to the Alarm and Event Code Manual for more
information on alarm messages and the actions that should be
taken to resolve any problems.
Re-evaluation Status
Show
Press
to see the Re-evaluation status. If the display
reads required, you can carry out the re-evaluation by
pressing CONTINUE and following the prompts.
Re-evaluation Schedule
This setting allows you to select whether to proceed or to
schedule the next Re-evaluation.
The default setting is Not scheduled. If you want to schedule
a re-evaluation, press CHANGE. You can begin re-evaluation by
pressing NOW, or schedule re-evaluation by pressing LATER.
You are prompted to enter a time and date.
Radios
Radio programming settings apply to Base Stations.
Radio credits (U.S. only)
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the total number of radio credits. Verify that the total number
of radio credits is enough to support the system you have just
installed. The number of radio credits must be double the
number of Base Stations you have installed. If the total number
of radio credits is not enough for the system, you may need to
obtain additional credits. See “Software keys (U.S. only)” on
page 68.
Cell Assignment
A cell is the area covered by one or more radios in close
proximity. As you move around your office, while on a call
with your portable, the call is handed off from one cell to
another. A call on a portable can be handed off from one cell
to another only if those cells are programmed as neighbors.
The Norstar system automatically assigns cell neighbors and
re-evaluates the cell-to-cell configuration when Base Stations
are added or removed.
This setting allows you to determine if a Base Station radio is
assigned to a cell in the Companion system.
Show
Press
and enter the radio number to see the radio
setting: Assigned or Unassigned.
Antenna Type
Installer password required
This setting allows you to select the type of antenna to use for
each Base Station in a system.
Show
Press
and enter the 5-digit radio number.
Use CHANGE to select the appropriate setting: Internal or
External.
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Cells
Cell programming allows you to examine the cell radio and
cell neighbor configuration. Choose the cell you want to
Show
examine by pressing
32).
and the cell number (01 to
Cell radios
This sub-heading allows you to view the 5-digit number of any
radios assigned to this cell.
For example, if radio 07012 is in the cell, the display shows
Show
07012 asgned. Press
and enter the 5-digit radio
number to view the setting: Assigned or Unassigned.
Cell nghbrs
This sub-heading allows you to view the 2-digit number of any
cells that border a particular cell in a system. You can then
Show
remove any of them or add more cells. Press
enter the cell number to see the settings: Assigned or
Unassigned.
and
For example cell 01, the display shows Nghbr:03 and
Nghbr:04. This means that cells 03 and 04 have been assigned
as cell neighbors.
Cell rad nghbrs
This sub-heading allows you to view the 2-digit number of any
cells that border a particular cell in a system (the cell
neighbors) plus any cells that border the cell neighbors. Press
Show
and enter the cell number to see the settings:
Assigned or Unassigned.
For example cell 01, the display shows Rad nghbr:03,
Rad nghbr:04, and Rad nghbr:11. Cell 11 does not appear as
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a cell neighbor (see the example under Cell nghbr), so it must
be a neighbor of cell 03 or 04.
System logical identifier (LID)
This setting allows you to change the code by which the
system identifies itself to portables and which the portables
use to request service from the system. The default setting is
randomly generated by the system at start-up. When the
system logical identifier (LID) is changed, all portables must
register again.
When changing the system LID, you can enter any
hexadecimal number between 0500 and FFFE. (Hexadecimal
characters can only range from 0 to 9 and A to E.)
Changing system LID de-registers all
portables.
If you change the system LID, you invalidate the
registration of all the portables in the system.
Portables must be re-registered before they can
be used.
There are only two reasons to modify the system LID.
•
The site has multiple systems, and you want users to be
able to move from system to system without changing slots
on their portable telephones. All systems must be set to the
same system LID.
•
Two systems that are located near each other were
accidentally assigned the same system LID. Users of one
system can access the other system. (This highly unlikely
situation could occur, for example, in an office building
occupied by multiple organizations.)
Show
Use
and CHANGE to modify the System LID.
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Software keys (U.S. only)
The United States FCC has appointed UTAM Inc. as the body
responsible for coordinating and verifying the installation or
relocation of unlicensed, personal wireless communication
devices. To comply with UTAM Inc., Norstar uses keys and
credits to control user capacity and to ensure system location
verification. These software keys and credits are required to
activate Norstar Companion services on a new or upgraded
system. The credits should have been purchased at the time the
order was placed.
Base Station must be installed and powered first.
Base Stations must be installed and powered before
entering any UTAM Activation Keys. Verify that the
Base Station LED status is solid red and green before
entering any UTAM keys. Failure to follow the correct
order of UTAM key entry may result in a disabled
Norstar Companion system.
Call Northern Telecom Customer Response Center
at 1-800-321-2649 to verify that you have approval
from UTAM Inc. when initially installing wireless
equipment or relocating wireless equipment.
Failure to receive approval prevents you from enabling
wireless communication on the Companion system.
You must provide the Companion ID each time you are
requesting codes or credits.
A disabled wireless system means that Base Stations
and portables are not operational, but registration
information is retained. These devices may be
reactivated by returning the system to its previous
configuration or by entering a UTAM Recovery Key. A
new system is activated by entering a UTAM Activation
Key.
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The Software keys can be obtained and entered using the
following steps.
Step 1: Obtain the Companion ID
The Companion ID Label is sent to each customer once radio
credits have been purchased. In order to implement the credits
and take advantage of the Norstar Companion capability, you
must obtain two sets of keys. One is the Credit Key and the
other is the UTAM Activation Key. The keys are available by
calling the Nortel Customer Response Center. You must
provide the following information as shown on the
Companion ID label:
•
•
•
your Companion ID number
the zip code
the number of radio credits already purchased (if
applicable)
Step 2: Obtain the System Identification Number
Obtain the System ID (SysID) by pressing
Feature
S
Y
S
I
D
, or
Feature
7
9
7
4
3
on any M7324 or M7310
telephone display.
This information is also available by accessing Software
keys in an Installer programming session:
1. Place the programming overlay on an M7310 or M7324
telephone.
Feature
C
O
N
F
I
G
2. Press
reads Password:.
. The display
3. Enter the most recent Installer password. The display reads
Terminals&Sets.
Next
4. Press
until the display reads Software keys.
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Show
5. Press
The display reads SysID: followed by
the unique System Identification Number.
Next
Rls
6. Press
to continue in Software keys or
to
exit.
Record the Companion ID and the SysID in the MICS
Programming Record.
Step 3: Call the Nortel Customer Response Center
1. To obtain your two sets of keys call the Nortel Customer
Response Center at:1-800-321-2649.
2. Follow the voice prompts for Norstar products. When you
are asked for the information concerning your request,
provide the following:
•
•
•
the Companion ID (on the label);
the customer’s zip code (on the label); and
the System ID (see Step 1).
3. Indicate the number of radio credits you require. You need
two credits for every Base Station in your system.
4. You are given two keys, the UTAM Activation Key and
the Credit Key. The keys consist of three separate numeric
UTAM Activation Key
This key activates wireless capability for a new system or a
system upgrade which involves Base Stations. The software
recognizes Base Station radios as Radio credits. There are
two radios for each Norstar Companion Base Station. See
“Radio credits (U.S. only)” on page 64 for information on
viewing the available number of radio credits.
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Portable Credit Key
This key predefines the maximum number of portables that
can be registered to the system. Systems can only register as
many portables as there are available Portable Credits. A
maximum of 60 Companion portable telephones may be
registered.
Record your keys in the Programming
Record.
In the case of an upgrade, you receive new keys.
You need the old and new keys to re-activate the
system following a system restart.
Step 4: Enter the keys
You may enter the keys in either order: UTAM Activation Key
first or Credit Key first. Keys are entered by first accessing
Software keys in a programming session.
Show
1. Press
2. Press
3. Press
. The display reads SysID:.
Next
. The display reads Password keys.
. The display reads Key 1:_.
Show
4. Enter the 8 digit password number for Key 1. Use BKSP to
make corrections. The display reads Key 2:_.
5. Enter the 8 digit password number for Key 2. Proceed as
above until you have finished entering Key 3. The display
reads Entry successful.
6. Repeat steps 3 through 5 for the other key.
Heading
7. Press
until the display reads Software keys or
Rls
to exit.
The system automatically starts reevaluation and the
display shows Re-Eval in prog. , Re-Eval complete,
System online, as the reevaluation runs its course.
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Note: If the UTAM Activation Code entry is unsuccessful, the
display shows Invalid code. If this happens, reenter
the code or call Nortel Customer Response Center at
1-800-321-2649 for assistance.
Step 5: Configure Base Stations and portables
Once you have entered the required keys to activate the Base
Stations and to obtain enough portable credits, you can
proceed with programming these items with the MICS-XC
system.
Configure your Base Stations
Companion Base Stations are recognized by the MICS-XC
system once the UTAM activation keys have been entered. To
verify whether or not the Base Stations have been properly
recognized, see “Radio data” on page 63 for information on
the re-eval process.
Register your Companion portables
Norstar Companion Portable telephones are added to the
system using the portable registration process. Refer to the
MICS-XC Norstar-Companion System Coordinator Guide for
more information on registering Companion portables.
Tip - In the event your system has been powered down
for an extended period of time, contact the Northern
Customer Response Center to obtain a UTAM
Regression Key.
If your Norstar Companion system seems disabled (all
keys were input but Base Stations and portables are not
operational), contact the Northern Customer Response
Center to obtain a UTAM Recovery Key.
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Registering individual portables
Registering the C3050
The following section describes the procedures involved in
registering Companion C3050 portable telephones. To register
each portable with the Norstar system, you must do two things:
•
Register the portables by entering the Registration
password on each one.
•
Verify that the portable functions correctly.
C3050 Icons
Some C3050 portable telephone icons for Canada and the
United States are different but have the same functions. The
following table identifies these icons:
C3050 Canada
Icon function
C3050 US
Mute button
Hang up button
Answer button
Feature button
Telephone directory button
To register the C3050
1. Turn on registration for your system.
2. Open the portable flap. The portable displays the current
system name or No system selected for two seconds.
3. Press
. The portable displays WIRELESS SYSTEMS.
Your portable can be registered to a maximum of nine
different systems.
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4. Press the ADD key to establish a radio link. The portable
displays Adding SYSTEM:# for two seconds, then it
displays Pswd:.
If a radio link is not established, the portable displays
No connection. Close the flap, and repeat the procedure
from step 1.
5. Enter the Registration password. The default is
(RADIO). The portable displays DN:.
If the registration password is not correct, the portable
displays InvldPswd. Close the flap and repeat the
procedure from step 1.
6. Enter the DN (between 637 and 666). The portable
displays Enter name.
If the DN is incorrect, the portable displays Invld DN. If
the registration fails, the portable displays Reg failed.
If you try to register the C3050 to the same system twice,
the portable displays the registered name, for example
Registered as NORTEL 1.
7. Enter the system name (up to 16 characters), for example
NORTEL 1. (If you are registering to only one system, use
the portable telephone user’s name.)
Press the key that has the letter. For example, to enter A,
press
, to enter B, press
.
Press SPACE to add a blank space to the name.
Press BKSP to remove a mistake.
Press
or
to move the cursor backward or forward.
8. Press SAVE. The portable displays the registered name, for
example NORTEL 1 registered.
9. Turn off registration for your system.
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To confirm that the C3050 is registered
1. Close, then open the portable flap.
If the portable displays the system name that you just
registered, proceed to step 5.
If the portable displays a different system name, or No
system selected, proceed to step 2.
2. Press
. The portable displays WIRELESS SYSTEMS.
3. Press the scroll keys (
displayed.
or
) until the system name is
4. Press SELCT (or OK if the correct system is already
selected).
5. Press
displays
or
.
. You hear a dial tone, and the portable
If you do not hear a dial tone, check that you have selected
the correct system and try to register the portable again.
6. Close the portable’s flap, and set the Ringer Control
Switch to .
If the portable is twinned with a desk telephone, make sure
the desk telephone is idle and Call Forward is not active.
7. On another working telephone, dial the telephone number
of the registered portable. If the portable rings, it is
functioning properly.
If you do not hear a dial tone, or if the portable does not ring,
refer to the Troubleshooting section in this guide. If you still
cannot register the portable, contact your system supplier.
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Deregistering the C3050
You can deregister the C3050 in two ways:
•
•
from the portable
from the administration set
You can deregister the portable to clear information stored in
the portable and the system. To do this, you must be within the
coverage area. For example, you may want to deregister the
portable before you assign it to another DN.
You can also deregister a portable using the Norstar
administration set. You could use this method if the portable
was lost or stolen, or if you wanted to assign it to another
system. This procedure does not clear registration data from
the portable.
If the portable is registered on other systems, it is still available
on those systems. You deregister from one system at a time.
To deregister the C3050
1. Open the portable’s flap.
2. Press
. The portable displays WIRELESS SYSTEMS and
ADD.
Note: Do not select ADD.
3. Press the scroll keys (
name that you want to deregister.
or
) to display the system
4. Press ERASE. The portable displays Erase item?.
5. Press OK. The portable displays Deregistering... and
then Item erased.
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Measuring RSSI for a C3050
The Receive Signal Strength Indicator (RSSI) is a
measurement of the signal strength the Base Station receives
from the portable. The Base Station controls the power
transmitting mode of the portable. When the Base Station
receives a weak signal, it instructs the portable to transmit in
high-power. When the Base Station receives a strong signal, it
instructs the portable to transmit in low-power. The strongest
RSSI value the portable displays is -45 dBm (in the US) and
-44 dBm (in Canada). The weakest RSSI value the portable
displays is approximately -94 to -100 dBm.
To measure undirected RSSI
You can measure the signal strength between a portable and a
system-selected Base Station radio using undirected RSSI.
1. Open the portable flap.
2. Press
3. Press
or
.
. The portable displays the radio
ID of the Base Station that the portable is linked to,
followed by the signal strength and the power mode, for
example 03142 - 54 H. Hand-off occurs normally
between the cell boundaries.
In this example, the module is 03, the port is 14, and the
radio is 2. The signal strength measured by the Base
Station is -54 dBm, and the H indicates that the portable is
transmitting in high-power mode (an L indicates low-
power mode).
4. To end the connection, press
flap.
or
or close the
Measuring directed RSSI
You may want to measure the RSSI between a portable and a
specific Base Station radio. For example, you may suspect that
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78 / Registering individual portables
one of the two radios in a Base Station is not working properly.
You can also use directed RSSI to prevent hand-off while you
find a cell edge. To measure the RSSI of a specific radio, you
must be in range of two Base Stations—the one you want to
measure and another Base Station.
You cannot measure the directed RSSI of both radios in the
Base Station at the same time.
Before you begin to measure directed RSSI
Use the Companion Provisioning Record to find the
following:
•
the five-digit ID of the Base Station radio you want to
measure, by mapping the Base Station location to the time
compression multiplex (TCM) port. The first four digits
indicate the TCM port to which the Base Station is
connected. The last digit indicates the number of the radio
on the Base Station. For example, the number 03142 on
the Base Station is connected to TCM port 0314, and 2 is
the radio number. The five-digit number may be printed on
•
the radio IDs of all other Base Stations in the same
location.
To measure directed RSSI using your portable
1. Repeat steps 1 to 3 of “To measure undirected RSSI’’ on
page 77.
2. When the portable displays the Base Station ID you want
to measure, move out of the cell boundary range so that
hand-off occurs, and press
or
.
3. Press
4. Press
or
.
.
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Registering individual portables / 79
5. Enter the five-digit ID code for the Base Station radio you
want to measure. The portable displays this ID followed by
the signal strength and the power mode, for example
03142 - 54 H. Hand-off does not occur as you move
between the cell boundaries. The link drops when you
move out of range.
In this example, the module is 03, the port is 14, and the
radio is 2. The signal strength measured by the Base
Station is -54 dBm, and the H indicates the portable is
transmitting in high-power mode (an L indicates low-
power mode).
6. To end the connection, press
,
or close the flap.
Registering the C3020 (Canada only)
The following section describes the procedures involved in
registering Companion C3020 portable telephones. To register
each portable with the Norstar system, you must do two things:
•
•
Verify that the portable functions properly.
To register the C3020
1. On the Administration set, turn on registration in a general
programming session. See “Companion programming is
found under the System programming heading. It includes
the following subheadings:” on page 61.
1. On the portable, press
, then press
.
2. Press
.
3. Check the portable’s display.
If the portable has space for another system, the display
shows Office n: Free.
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If the display does not show Office n: Free., follow the
procedures in “Deregistering the C3020 (Canada only)’’
on page 81 to overwrite the system number then return to
step 2 of this procedure.
4. Press
, then press
. The display shows
Registering....
5. Next, enter the Registration password when the display
DEF
GHI
7
3
4
6
shows Pswd:. The default is
(RADIO).
If the display does not clear after entering the password,
then you may be using the wrong password.
internal number (637-666) you want to assign to the
portable. When the display clears, it shows
Reg'n complete.
7. On the administration set, turn off registration in general
programming, Companion, subheading Registration.
See “Companion programming” on page 61.
To confirm that the C3020 is registered
1. To check that the portable has a dial tone, press
If you hear a dial tone, go to step 2.
.
If you do not hear a dial tone, check that you have selected
the correct system number and press
again. If you no
not hear dial tone try to register the portable again.
2. Make sure that the flap is closed and the Ringer Control
Switch is in the bottom position. Make sure the portable
telephone is idle and call forward is not active.
3. On a working telephone, dial the telephone number of the
registered portable.
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If the portable rings, it is functioning properly.
If the portable does not ring, try to register the portable
again.
If you do not hear a dial tone, or if the portable does not
ring, refer to the Troubleshooting section in this guide.
Deregistering the C3020 (Canada only)
You can deregister the C3020 in two steps:
•
•
from the portable
from the administration set (For more information about
using the Norstar administration set, see the Modular ICS
System Coordinator Guide.)
For example, you may want to deregister the portable before
you assign it another number on the same system.
You can also deregister a portable using the administration set.
You could use this method if the portable was lost or stolen or
if you wanted to assign it to another system. This procedure
does not clear registration data from the portable.
If the portable is registered on other systems, it is still available
on those systems. You deregister one system at a time.
To deregister the C3020
1. Press
, then press
.
2. Press
. The display shows Office n:.
3. Press either
then
, or
then
until
you display the system you want to deregister.
0
4. Press
, then press
. The display shows
Deregister?.
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82 / Registering individual portables
0
5. Press
, then press
again. The display shows
Deregistering... and then Deregistered.
6. To continue using the portable, press
.
Measuring RSSI for a C3020 (Canada only)
The Receive Signal Strength Indicator (RSSI) is a
measurement of the signal strength the Base Station receives
from the portable. The Base Station controls the power
transmitting mode of the portable. When the Base Station
receives a weak signal, it instructs the portable to transmit in
high-power. When the Base Station receives a strong signal, it
instructs the portable to transmit in low-power. The strongest
RSSI value the portable displays is -44 dBm. The weakest
RSSI value the portable displays is approximately -85 to -95
dBm.
Receive Signal Strength Indicator overrides
normal display.
You cannot receive calls while measuring
Receive Signal Strength Indicator.
Measuring undirected RSSI
You may want to measure the Receive Signal Strength
Indicator between a portable and a Base Station radio.
1. Press
2. Press
. Wait for dial tone.
8
9
8
. Enter the feature code:
.
The display shows the radio ID of the Base Station to
which the portable is linked, followed by the signal
strength, for example 03121 - 67. In this example, the
module is “03,” the port is “12,” and the radio is “1.” The
signal strength is “-67dBm.”
3. Read your measurement. Hand-off occurs normally.
4. To end the connection, press
or close the flap.
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Measuring directed RSSI
You may want to measure the Receive Signal Strength
Indicator between a portable and a specific Base Station radio.
For example, you may suspect that a radio in a Base Station is
not working properly. You can also use directed Receive
Signal Strength Indicator to prevent hand-off while you find a
cell edge. To measure the Receive Signal Strength Indicator of
a desired radio, you must be in range of two Base Stations—
the one you want to measure, and another Base Station.
Receive Signal Strength Indicator applies to
one radio in a Base Station.
You cannot measure the directed Receive Signal
Strength Indicator of the other radio in the Base
Station to which you are connected.
Before you begin measuring directed RSSI
Use the Companion Provisioning Record to find and note the
following:
•
the five-digit radio ID of the Base Station you want to
measure, by mapping the Base Station location to the TCM
port. The first four digits indicate the TCM port to which
the Base Station is connected. The last digit indicates the
number of the radio on the Base Station. For example, the
number “03122” identifies radio “2” on the Base Station
connected to TCM port “0312”.
•
the radio IDs of all other Base Stations in the same
location.
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Measuring directed RSSI using your portable
1. Perform an undirected Receive Signal Strength Indicator
by following steps 1 to 3 in “To measure undirected
RSSI’’ on page 77. To direct the Receive Signal Strength
Indicator to the other radio of the Base Station, move out
of range until hand-off occurs before moving on to step 2.
2. Press
3. Press
. Wait for dial tone.
8
9
9
.
4. Enter the five-digit ID code for the Base Station radio you
want to measure. The display shows this ID followed by
the signal strength, for example 03121 - 67. If you have
not established a connection with the desired Base Station
radio, you hear a tone when you hold the portable to your
ear.
5. Read your measurement. The system drops the link when
you move out of range of your Base Station (no hand-off).
6. To end the connection, press
, or close the flap.
After registering the portables
When you have completed programming the system, use the
following checklist to ensure you completed the required
tasks.
Register the portables.
Verify Portable Credits.
Ensure that you registered all the required portables.
Verify that all portables are available for use.
Test each portable to verify it is operating properly.
Disable Master Registration when you have finished
registering the portables.
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Registering individual portables / 85
For the steps involved in operating a Norstar Companion
portable, see the Companion Portable Telephone User Guide
that is supplied with the portable.
When you distribute the portables, tell the users that the
portables are registered and give them the corresponding
extension numbers.
Tip - You can register a portable to more than one
system. You cannot register a portable to more than one
extension number per system. You cannot register more
than one portable to one extension number.
If a portable telephone is used in more than one Norstar
or Companion system, its owner must know which
registration slot number was used to register the portable
telephone with each system. (It is preferable that each
user register the system they use most in slot 1.)
If a portable telephone is lost or broken, you can
deregister it from the system before replacing it with
another portable telephone.
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Testing
Testing the Companion portable telephones
You must register all portable telephones before testing them.
For more detail on registering portable telephones, refer to
MICS-XC Norstar-Companion System Coordinator Guide and
the Telephone Registration Instructions.
1. Verify that the portable telephone is ON.
2. Establish a connection to get internal dial tone. If no dial
tone is present, the portable telephone may not be
registered. Try to register the portable telephone again.
3. Verify that the portable telephone is using the correct
registration slot.
4. Verify that the portable telephone can make a call.
5. Verify that the portable telephone has been assigned the
correct extension number by calling a wired telephone and
viewing the line number displayed.
Tip - Automatic Telephone Relocation does not retain
programming when moving a Companion Base Station
from one port to another.
Testing the Base Stations
1. Verify that the ICS is ON.
2. Verify that re-evaluation is complete.
3. Verify that the Base Station has been powered up correctly
by checking that the green light is ON and the red light is
OFF.
If the red light is flashing, it indicates that one of the
following problems may exist:
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•
•
The Base Station is not connected to the ICS.
The Base Station is faulty and should be replaced.
A solid red light indicates that both radios on the Base
Station are busy, that the ICS is downloading data to the
Base Stations, or that one or both radios have not been
assigned to a cell.
4. Using the directed Received Signal Strength Indication
(RSSI) feature on a portable telephone verify that you can
establish a link with every radio on the system while
within the cell range of the radio.Using another portable,
establish a second link with the other radio on the same
Base Station and check that the red light is ON while both
radios are active.
Testing the system coverage
Using the undirected Received Signal Strength Indication
feature on a portable telephone, verify that the Base Stations
are handing off calls and serving the coverage area as
intended. To check valid handoff, move from one cell to
another. As you do this the radio number shown on the
portable telephone display changes.
To test system coverage at critical points, follow these steps:
1. Make a call. Move over the entire coverage area (including
stairs, elevators and critical points) while maintaining the
call on the portable. You should maintain good quality
speech throughout the area you are moving in.
2. Check that you can receive a call while at these critical
points. If a significant hole in the coverage area is found
and the Base Stations are working properly according to
the above tests, refer to Companion Site Planning Guide.
You may need to re-deploy the Base Stations or add an
additional cell.
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Troubleshooting
Problems with a portable telephone
1. Verify that the portable is compatible with the software
version.
2. Verify that the portable is ON and that the battery is not
low, by checking the power indicator on the portable.
3. If no dial tone is present:
a. Verify that the dialtone is available from the ICS.
b. The portable may not be registered. Try to register the
portable (see MICS-XC Norstar-Companion System
Coordinator Guide).
4. Check that the portable is using the correct registration
slot.
5. Verify that the portable has been assigned the correct
internal number by calling it from another telephone.
Problems with a Base Station
1. Verify that the green light is ON.
2. Verify that the red light is not solid.
A solid red light indicates that both radios on the
Companion Base Station are busy, that the ICS is
downloading data to the Base Stations, or that one or both
radios have not been assigned to a cell.
3. Verify that the red light is not flashing.
The red light flashes for about 15 seconds when a Base
Station is powered up. This is normal. If the red light
continues to flash, it indicates that one of the following
problems may exist:
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•
•
The ICS or Station Module is not ON.
The Base Station is not connected to the ICS or Station
Module.
•
•
The wiring to the Base Station is not correct.
The TCM wiring length between the Base Station and
the ICS (or Station Module) exceeds 1200 m.
•
•
There is a faulty ICS, Station Module, or RPI.
The two-way DC loop resistance of the power pairs
between the Remote Power Interconnect (RPI) and the
Base Station exceeds 90 ohms. Measure the loop
resistance with an ohmmeter. If the resistance exceeds
90 ohms, install a second power pair, or power the
Base Station with a plug-top power supply.
•
The Base Station is faulty.
4. Verify that the power cord of the RPI is properly
connected to a working AC outlet. If the Base Station is
powered locally, verify that the power supply is properly
connected to a working AC outlet and that the power
5. If an external antenna is installed, verify that the external
antenna coaxial cable is properly connected to the BNC
connector of the Base Station and that the corresponding
radio is programmed to have an external antenna (see
“Installing external antennas and lightning surge arrestors”
on page 37).
Note: Ensure there are not any bridge taps on the TCM.
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Replacing a Base Station
To replace a Base Station, you do not have to power down the
ICS. When you replace a Base Station, no portable registration
information is lost. After a short boot sequence, the Base
Station should be functioning normally.
(U.S. only) If you are relocating a Base Station,
call the Northern Telecom Customer Response
Center at 1-800-321-2649 to verify that you have
approval from UTAM Inc. (Please have your
System ID number ready when you call.)
Taking a Base Station out of service causes radio
coverage to degrade.
To replace a Base Station, follow these steps:
1. If the Base Station is powered locally, unplug the power
supply from the AC outlet and unplug the power supply
connector from the Base Station
2. Remove the cover from the Base Station.
3. If an external antenna is installed, unplug its coaxial cable
from the Base Station.
4. Unplug the teledapt cable from the Base Station.
5. While holding the Base Station (to prevent it from falling),
apply upward pressure to the Base Station.
6. Lift the Base Station away from the bracket.
7. Carefully install the new Base Station onto the bracket.
8. Gently press down to snap it into position.
9. Reconnect the teledapt cable to the Base Station connector.
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10. Reconnect the power supply connector and external
antenna coaxial cable to the connectors from which they
were removed.
11. If the Base Station is powered locally, plug the power
supply into the AC outlet.
The red light on each Base Station will flash for about
15 seconds while powering up. This is normal.
Verifying Radio Credits (U.S. only)
You need the programming template found at the front of the
Modular ICS System Coordinator Guide.
Feature
2
6
6
3
4
4
1. Press
(
C
O
N
F
I
G
).
2
6
6
3
4
4
2. Press
3. Press
4. Press
5. Press
6. Press
7. Press
8. Press
(the default Installer password).
Next
Show
Next
Show
Next
Show
until you reach System prgrming.
once.
until you see Companion.
. The display shows Registration.
until the display shows Radio credits.
once. The display shows nnn
Show
Available. Press
and the display shows
nnn Total . Verify that the total number of Radio Credits
is enough to support the system you have just installed.
Note: The number of Radio Credits must be double the
number of Base Stations you have installed. Each Base
Station has two radios so each Base Station requires two
credits.
Note: As each Base Station is initialized the number of
available Radio Credits will decrease accordingly.
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Problems with an RPI
To troubleshoot an RPI, follow these steps:
1. Verify that the RPI is plugged into a working AC outlet.
2. Verify that all the connections (power cord, jumper lead,
input and output, and so on) to the RPI are correct and
secured.
3. Verify the power supply:
•
•
•
•
Verify the power cord fuse.
Verify the green internal RPI light is on.
Verify the Base Station’s green light is on.
Verify that the red light is not solid. A solid red light
indicates that both radios on the Base Station are busy,
that the ICS is downloading data into the Base
Stations, or that one or both radios have not been
assigned to a cell.
•
Verify that the red light is not flashing.The red light
flashes for about 15 seconds when a Base Station is
powered up. This is normal.
4. If none of the Base Stations connected to the RPI (or to one
of its power supply units) is functioning correctly, replace
the RPI (or power supply unit).
Tip - The left power supply unit provides power through
output connectors OK1 to OK8 or OBIX1 to OBIX8, and
the right power supply unit provides power through OK9
to OK16 or OBIX9 to OBIX16.
If only one or a few of the Base Stations seem faulty, see
Problems with a Base Station.
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Problems with wireless communication
Obtaining a Recovery Key (U.S. only)
A disabled Norstar Companion system implies that Base
information is, however, retained.
To reactivate Norstar Companion communication on a
disabled system, you require a UTAM Recovery Key. To
obtain and enter the Recovery Key, follow the procedures for
the UTAM Activation Key explained in “Software keys (U.S.
only)” on page 68.
Obtaining a Regression Key (U.S. only)
You may need a Regression Key if one of the following
conditions occurs:
•
•
a defective ICS is replaced
an ICS has lost its System Identification Number (SysID)
due to a power outage for more than 72 hours
If you need a Regression Key, follow these steps:
1. Record the new System Identification Number once the
system is powered up. See “Step 2: Obtain the System
Identification Number” on page 69 for more information.
2. Locate the following information in the MICS
Programming Record.
•
•
the original SysID
all previously entered radio and portable credit keys
3. Call Northern Telecom Customer Response Center at
1-800-321-2649 to request a Regression Key.
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Troubleshooting / 95
4. Provide them with the original and new SysID,
Companion ID, customer address and zip code. See
“Software keys (U.S. only)” on page 68.
5. Make a note of the new Regression Key.
A Regression Key cannot be reused. Please do not record
this Key in the Programming Record.
6. Enter the Regression Key. Follow the same procedure for
entering software keys on page 68.
restored.
7. Re-enter all radio and portable credit keys recorded in
MICS Programming Record.
8. Verify that the correct number of Radio Credits is
available (see “Verifying Radio Credits (U.S. only)” on
page 92).
9. Re-enter all programming data using information from the
Programming Record.
10. Reregister all portables.
Alarm codes
For a complete list of Norstar alarms, consult the Norstar
Alarm & Event Code Manual. Also consult the Modular ICS
Installer Guide.
Displays
Example
display
Meaning
Possible causes and
actions
Alarm: 21
Wireless re-evaluation in
progress
Scheduled or required re-
evaluation of wireless Base
Stations in system
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Example
display
Meaning
Possible causes and
actions
Alarm: 22
Wireless re-evaluation
complete
Scheduled or required re-
evaluation of wireless Base
Stations in system
Alarm: 53
A single radio has been
removed from service
due to an error. An
accompanying event
message indicates an
explicit reason for the
radio failure.
Alarm: 54
A software download to
the Base Stations has
started.
Alarm: 55
Alarm: 68
The Base Station
download is complete.
An upgrade has been
performed.
A trunk or station module
has been added to a system
to which Base Stations are
already connected. The
Base Stations must be
moved to the highest
numbered ports on the
system.
Alarm: 200
Alarm: 201
Alarm: 202
Insufficient radio credits
Radio credits decreased
UTAM key required
(U.S. only) Valid UTAM
Activation Key required. See
“Radio data” on page 63.
Alarm: 203
Alarm: 204
UTAM test failed
(U.S. only) System detected
an incorrect configuration,
possibly due to
malfunctioning equipment.
Evaluation override is
finished
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Troubleshooting / 97
Example
display
Meaning
Possible causes and
actions
Alarm: 205
Alarm: 206
Disablement test active
Disablement test is
finished
Alarm: 207
Alarm: 208
Alarm: 209
System startup
System online
Demo system
System initialization is
beginning
System initialization is
finished
Re-Eval
required
System Re-evaluation
required
This message occurs when
a new Base Station is added
to the system or is moved to
a different port.
Run System Reevaluation
immediately or schedule a
System Reevaluation. See
“Re-evaluation” on page 63.
Re-Eval
recommended
System Re-evaluation
recommended
Base Station may have lost
power for longer than 3
minutes or was replaced
with a new Base Station.
You may
- run System Reevaluation
immediately
- schedule System
Reevaluation or
- CANCEL to disregard
message
See “Re-evaluation” on
page 63.
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98 / Troubleshooting
Example
display
Meaning
Possible causes and
actions
UTAM key
req’d
System disabled
new installation, see
“Software keys (U.S. only)”
on page 68. The only other
time this alarm should
appear is if you are
rebuilding a system:
1.Enter a UTAM Activation
Key. See “Software keys
(U.S. only)” on page 68.
2.Obtain a Regression Key.
See “Obtaining a
Regression Key (U.S.
only)” on page 94.
UTAM test
failed
System is disabled. This
alarm appears only after
a restart
- Ensure there is power to
the Base Stations and RPI
or plug-top power supply
- Ensure that the location
and number of Base
Stations is correct
- Ensure that there are at
least four cells in the system
configuration
- Ensure that there are
sufficient Radio Credits to
Stations you have
connected
- Restart the system with the
correct system
configuration.
-The system may require a
UTAM Recovery Key. See
“Obtaining a Recovery Key
(U.S. only)” on page 94.
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Troubleshooting / 99
Example
display
Meaning
Possible causes and
actions
Radio cred
req’d
Too many Base Stations
have been connected to
the system. This
message appears only
after a restart.
Too many Base Stations
have been connected and
the total available Radio
Wireless communication
remains disabled. System
Reevaluation may be
disabled.
1. Verify the total and
available number of radio
credits. See “Verifying
Radio Credits (U.S. only)”
on page 92.
2. Remove the excess Base
Stations and restart the
number of connected Base
Stations to remove,
subtract the total number of
radio credits from the total
number of connected Base
radios. See “Problems with
an RPI” on page 93. If you
haveincreasedthenumber
need a new UTAM
Activation Key to cover the
increase in Radios. See
“Software keys (U.S. only)”
on page 68. If Radio
Credits are required then
reevaluation is disabled.
See “Re-evaluation” on
page 63.
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100 / Troubleshooting
Event messages
Event message display
Cause
(U.S. only) Unable to activate all registered
portables. The system ran out of portable credits.
One event is generated per portable that failed to
activate. The repetition of the corresponding alarm
code 59 indicates how many additional credits must
be purchased.
Evt:275-3546
S8
The Base Station (on port 0103 in this case) cannot
successfully receive the data image.
Evt:301-1031
S5
Both radios belonging to the Base Station are
disabled. This may occur if the flash EEPROM is
faulty. Two events are raised: one for the B1
channel radio (as in this case) and another for the
B2 channel radio. A corresponding alarm code 53
occurs.
The Base Station (on port 0103 in this case) cannot
be written to during data transfer.
Evt:302-1031
Evt:303-1031
Evt:304-1032
S5
Both radios belonging to the Base Station are
disabled. The Base Station’s flash EEPROM is
faulty. Two events are raised: one for the B1
channel radio (as in this case) and another for the
B2 channel radio. A corresponding alarm code 53
occurs.
The Base Station (on port 0103 in this case) cannot
be synchronized with the other Base Stations in the
system.
5
Both radios belonging to the Base Station are
disabled. The Base Station hardware is faulty. Two
events are raised: one for the B1 channel radio (as
in this case) and another for the B2 channel radio.
A corresponding alarm code 53 occurs.
A B2 channel radio (radio 2 on port 0103 in this
case) cannot be synchronized with other radios
because of system overload.
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Troubleshooting / 101
Event message display
Cause
A B2 channel radio (radio 2 on port 0103 in this
case) cannot be synchronized because the B1
radio was disabled in maintenance.
Evt:305-01032
S5
Both radios belonging to the Base Station (on port
0103 in this case) are disabled. The B1 radio must
be operational to synchronize both radios of the
Base Station with other radios in the system. Two
events are raised: one for the B1 channel radio and
another for the B2 channel radio. A corresponding
alarm code 53 occurs.
A radio (0103-1 in this case) cannot be
synchronized because there are no B2 channel
radios.
Evt:306-01031
S5
Both radios belonging to the Base Station (on port
0103 in this case) are disabled.Two events are
raised: one for the B1 channel radio in this case)
and another for the B2 channel radio. A
corresponding alarm code 53 occurs.
A recoverable RIM fault has occurred
Evt:307-0109100 S5
Evt:307-0109101 S5
The RIM is reset. If a link is active when this error
occurs, the link is dropped. The radio (0109-1 in this
case) is returned to service.
An unrecoverable RIM fault has occurred
The radio (0109-1 in this case) is disabled and
taken out of service. If a link is active when this error
occurs, the link is dropped. A corresponding alarm
code 53 occurs.
The built-in self-test on the Base Station has failed
Evt:307-0109102 S5
The radio (0109-1 in this case) is disabled and
taken out of service. If a link is active when this error
occurs, the link is dropped. A corresponding alarm
code 53 occurs.
The Base Station is connected to a system that
supports a radio protocol that the ICS does not
understand.
Evt:308-0103
Evt:664
S5
S8
There is a bad signature.
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102 / Troubleshooting
Event message display
Cause
(U.S. only) there are insufficient radio credits.
Evt:665
Evt:666
Evt:667
Evt:668
Evt:669
Evt:670
Evt:671
Evt:672
Evt:673
Evt:675
S4
S5
S5
S5
S5
S5
S5
S5
S5
S5
(U.S. only) radio credits decreased.
(U.S. only) UTAM keys are required.
(U.S. only) UTAM test failed.
Evaluation override is finished.
Disablement test is active.
Disablement test is finished.
System initialization is beginning.
System initialization is finished.
Demo system.
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Troubleshooting / 103
Event message display
Cause
Software error dealing with Base Station.
Evt:831
Evt:832
Evt:833
Evt:834
Evt:835
Evt:836
Evt:837
Evt:840
Evt:841
Evt:842
S5
S5
S5
S5
S5
S5
S5
S5
S5
S5
System problem with locating portable telephones.
The radio driver software which directly controls the
Base Stations’ device has experienced an internal
error.
System problem with locating portable telephones.
Wireless system access error.
Wireless system access error.
Trying to register an incompatible wireless device.
Wireless system software error in dealing with a
portable telephone.
Wireless system software error.
Portable does not support specific display
character.
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104 / Troubleshooting
Event message display
Cause
Internal radio driver error.
Evt:843
Evt:848
Evt:849
Evt:850
Evt:851
Evt:852
Evt:853
Evt:854
Evt:855
Evt:856
S5
S5
S5
S5
S5
S5
S5
S5
S5
S5
A cell manager has been unable to register with the
router.
Synchronization error.
Synchronization error.
Base Station software error.
The Data Transfer server has been told by the Base
Station that an error has occurred.
The Data Transfer server has been told by the Base
Station that an error has occurred.
Invalid event for Data Transfer.
Internal wireless subsystem software error.
Internal wireless subsystem locator error.
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Troubleshooting / 105
Event message display
Cause
All possible wireless telephone numbers have been
registered to portable telephones. No directory
number is available to handle the registration Link
setup request.
Evt:859
S5
A Base Station has received a corrupted stimulus
message.
Evt:864
Evt:865
S5
S5
The Base Station does not understand the received
stimulus message. This occurs when you are trying
to use a type of portable that the system does not
support.
Wireless subsystem language loading error.
Firmware downloading to Base Station.
Basestation download is complete.
Wireless subsystem error.
Evt:869
Evt:870
Evt:871
Evt:872
Evt:873
Evt:877
Evt:878
S5
S5
S5
S5
S5
S5
S5
Wireless subsystem Common Signaling Channel
server software error.
Wireless auto-admin (Re-Eval) subsystem
detected that a data re-evaluation is required.
Wireless data re-evaluation has started.
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106 / Troubleshooting
Event message display
Cause
Wireless data re-evaluation has completed.
Evt:879
Evt:881
Evt:884
Evt:885
Evt:886
Evt:887
Evt:888
S5
S5
S5
S5
S5
S5
S5
Wireless auto-admin (Re-Eval) indicating that a
configured cell failed to come on-line. Alarm 23
displays cell that failed.
The Wireless auto-admin (Re-Eval) subsystem has
detected an error.
Sequencer functionality has detected an error.
The Wireless auto-admin (Re-Eval) Initial
Intelligence component has detected an error.
The Wireless auto-admin (Re-Eval) radio Sniffing
component has detected an error.
The Wireless auto-admin (Re-Eval) Radio Manager
has detected an error.
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Specifications
Norstar Companion system components
Remote Power Interconnect
The Remote Power Interconnect (RPI) device power lines are
protected by 3 A, 250 V anti-surge fuses. Each output has
short-circuit protection. The length of thecord, from the
outside surface of the unit to the plug, should be a minimum of
1.4 m (4.5 ft.) and a maximum of 4.2 m (15 ft.).
Part no.
In the US
a
b
RPI-8: NTE018AA (A0627387)
RPI-16: NTE019AA (A0627397)
In Canada
RPI-8: NTE002AA (A0402787)
RPI-16: NTE003AA (A0402780)
Color
Dolphin Gray
35.6 cm (14 in.)
30.5 cm (12 in.)
7.6 cm (3 in. )
80 to 270 V AC
40 to 70 Hz
Height
Width
Depth
Input voltage
Input frequency
Output voltage
Output current
Operating temperature
48 V DC
1.1 A
0°C to 50°C (32°F to 122°F )
a. will be replaced with RPI-8 NTE023AA (A0667940)
b. will be replaced with RPI-16 NTE024AA (A0667941)
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108 / Specifications
Base Station
The Base Station consists of two printed circuit boards: the
Line Interface Module (LIM) and the Dual Radio Interface
Module (RIM). The Base Station provides connectors for a
terminating line cord, external antennas, and a power supply
cord. Only passive antennas may be connected to the antenna
sockets on the Base Station.
Base Station plug-top power supply
Part no.
NTAE20AA (A0401506 in the US)
NT0P30DA-93 (A0403378 in Canada)
Color
Dolphin Gray
Height
20 cm (8 in.)
Width
32 cm (12 in.)
Depth
5 cm (2 in.)
Weight
less than 1 kg (less than 2 lbs)
12 to 50 V DC
Input voltage
Maximum loop length (TCM)
Operating temperature
Relative humidity
Peak power rating
1143 m (4,000 ft.)
5°C to 40°C (+32°F to +120°F)
5 to 85% (condensation may occur)
15 dBm
If a plug-top power supply is required, use only the power
supply recommended for use with the Base Station. Other
usage invalidates any approval given to this apparatus.
Part no.
A0386334
Color
Dolphin Gray
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Specifications / 109
AC supply voltage
AC supply frequency
Secondary voltage
Secondary current
Operating temperature
Relative humidity
Height
120 V
60 Hz
12 V
800 mA
5°C to 40°C (+32°F to +120°F)
5 to 85% (condensation may occur)
10 cm (4 in.)
Width
10 cm (4 in.)
Depth
6 cm (2 in.)
External antenna assembly (For the US)
Part no.
antenna: NTAE50AA (A0637293)
Frequency range
Peak power rating
Peak antenna gain
Polarization
1.92 to 1.93 GHz
+13.5 dBm
between –1.2 and 1.5 dBi
nominally vertical
50 Ω nominal
Input impedance
Voltage standing wave ratio
Extension cable loss
better than 1.5:1
below 4.5 dB
Lightning surge arrestor circuit
current
3 kA
8
Lightning surge arrestor
waveform pulse
/
µS
20
Lightning surge arrestor
repetition
20 times
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110 / Specifications
Outdoor omni-directional antenna (For Canada)
Part no.
A0383818
Frequency range
Peak power rating
Peak antenna gain
Polarization
Input impedance
Temperature
Humidity
944 to 952 MHz
10 mW minimum
4 dBi maximum
vertical
50 Ω nominal
-50 °C to +55 °C
0% to 100%
Length
49.0 cm maximum
3.5 cm maximum
1.0 kg maximum
Width
Weight
Lightning surge protector
Part no.
A0382082
Surge capability
Turn-on threshold
Turn-on time
50 000 A (repeatable)
600 V dc
2.5 ns
Impedance
50 ohms
Operating frequency range
125 MHz to 1 GHz
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Upgrading your system
Adding Companion to a mini, midi, maxi, or mega
system
On a mini system (non-expanded), only module 1 (ports 101
to 132) can be used for Companion Base Stations and/or
wireline sets. Module 2 is used for trunk modules only.
On a midi system (2- port expansion) ensure that Station
Modules 3, or 4, or both are available to connect Norstar sets
or Base Stations. Base Stations cannot be connected to any
other module.
On a maxi system (6-port expansion), ensure that the Station
Modules 7, or 8, or both are available to connect Norstar sets
or Base Stations. Base Stations cannot be connected to any
other module.
On a mega (XC) system (12-port expansion), Station Modules
13 and 14 are reserved for Base Stations only.
Upgrading an RPI-8 to an RPI-16
Only distributors and authorized service personnel
are permitted to upgrade an RPI-8.
Do not power up the RPI until the installation is
complete. This includes the installation of Base
Station cross-connectors.
If you are adding extra lines for Base Stations, always
power down the RPI before you begin.
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112 / Upgrading your system
To upgrade an RPI-8 to an RPI-16
1. Power down the RPI.
2. Unscrew the grounding straps and plates.
3. Add the second power supply unit (A0385554,
NPS 50376L106) and screw down the grounding straps,
the grounding plates, and the power supply unit.
4. Plug the output of the power supply unit into the connector
board.
5. Connect the jumper lead from PSU 1 to the lead from PSU
2 (as shown below).
6. Power up the RPI.
RPI connections
Jumper lead to PSU 2
Grounding plates
PSU 1
PSU 2
(if equipped)
Grounding strap
Ferrite rings
Power supply cabling
Up to
16
Up to 16 outputs
(TCM + power)
inputs
(TCM)
Connection board
Clip
Strain relief support
Power cord
DC Supply
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Glossary
Answer button. You can assign up to
four Answer DNs to a telephone
under Line Access in Terminals and
Sets programming.
A
alarm code: A number that appears
on the alarm telephone's display,
informing you that the ICS has
detected a fault in the system.
antenna: A built-in antenna inside
each Base Station. External
antennas can also be used to extend
radio coverage to hard-to-reach
places such as tunnels or stairwells.
Analog Terminal Adapter (ATA): A
device that permits the connection of
analog telecommunication devices
such as fax machines, answering
machines, and single line
telephones to the Norstar system.
Programmed defaults for the ATA
are automatically assigned by the
Norstar system.
Antenna type: A programming
setting that lets you select the type
of antenna used for each Base
Station radio in your Norstar
Companion system. Settings are
Internal and External.
Answer button: A telephone button
with an indicator that is used to
monitor another telephone. The
answer button indicates incoming
calls destined for the other
telephone. Someone working at a
telephone with answer buttons (an
attendant, for example) can receive
all ringing and visual indication of
incoming calls for other telephones,
and answer those calls when
necessary.
B
Base Station: A Companion
component that is mounted on walls
and ceilings to provide a radio link to
an office or other area where
Companion portable telephones are
used. Each Base Station houses two
radios that allow portables to send
and receive calls through the ICS.
See also UTAM Inc.
C
One telephone can have up to four
Answer buttons. An Answer button
is automatically assigned to a
telephone when that telephone is
assigned an Answer DN.
Call Forward: A feature that
forwards all the calls arriving at your
telephone to another telephone in
your Norstar system. You can also
forward calls from your Norstar
Companion portable. To have calls
Answer DN: The internal or
directory number (DN) of a
telephone that is monitored by an
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114 / Glossary
forwarded outside the system, use
Line Redirection.
can also appear and ring at your
portable.
Call Transfer: See Transfer.
Companion ID: An eight character
(alphanumeric) number assigned by
Northern Telecom to identify each
Companion wireless system. This
Companion ID is sent to each
customer once radio or portable
credits have been purchased. The
Companion ID must be provided
each time keys or credits are
obtained using the Nortel Customer
response center.
Cell: The area covered by one or
more radios in close proximity within
a Norstar Companion system. Calls
on portable telephones are passed
from one cell to another as the user
moves around the office.
Cell assignment: A heading in
programming that lets you set up
whether a cell has radios, any
neighboring cells, or any
Companion portable telephone:
Hand-held wireless sets which allow
complete mobility within the reach of
Companion Base Stations or an
external antenna. Portables offer
many but not all Norstar features
and share much of the same
neighboring radios.
Cell neighbor: A cell that physically
adjoins another cell.
Combo Cartridge: A cartridge that
allows you to connect Trunk
programming as “wired” desk sets.
Modules and Station Modules to the
ICS to expand the system’s capacity
for trunks and telephones. Combo
Cartridges provide six-port or 12-
port expansion and Services
Conference: The Conference
feature allows you to establish a
three-person call at your Norstar
telephone. It can also be used on
your Norstar Companion portable.
functionality with each cartridge.
(See also Expansion Cartridge.)
credits: See Portable Credits.
Companion: The name for
Northern Telecom communication
systems which use radio technology
to transmit and receive signals
between its components and the
Norstar system.
D
defaults: The settings for all Norstar
features when the system is first
installed. Settings are changed from
their defaults in programming. In this
manual, default settings are shown
in bold text.
Companion Wireless provides
mobility in the workplace. Calls that
used to ring just at your Norstar set
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Glossary / 115
destination code: A two- to seven-
digit number that the system
interprets and then translates into
the digits that you want dialed out.
Both the code and its associated
dialed digits are assigned under
Routing service in Services
programming.
Expansion Cartridge: A cartridge
that allows you to connect Trunk
Modules and Station Modules to the
ICS to expand the system’s capacity
for trunks and telephones. There are
two Expansion Cartridges: a two-
port Expansion Cartridge and a six-
port Expansion Cartridge. (See also
Combo Cartridge.)
Directed Receive Signal Strength
Indicator: A measurement of the
signal strength between a portable
and a specific Base Station radio.
You require the 5-digit ID of the
Base Station radio that you want to
measure.
External paging: A feature you can
use to make voice announcements
over an externally-mounted
loudspeaker connected to the
Integrated Communication System.
The external speaker is not a
Norstar component and must be
supplied by the customer.
See also Receive Signal Strength
Indicator.
H
Directory number (DN): A unique
number that is automatically
assigned to each telephone or data
terminal. The DN, also referred to as
an internal number, is often used to
identify a telephone when settings
are assigned during programming.
Default DN assignments start at
221.
Handoff: An activity of Companion
wireless components. Handoff is
when the system “finds” a new cell to
maintain the link between a portable
telephone and the ICS.
I
ICS (integrated communication
system): The central hardware
DN: See Directory number.
component in the Norstar system.
The ICS has its own processor and
memory, and provides a physical
point of connection for the various
types of devices, telephones, and
expansion modules used in Norstar.
E
event message: Event messages
are stored in the system log and
displayed during a Maintenance
session. They record a variety of
events and activities in the Norstar
system.
The ICS can function on its own as a
basic system (with 32 Norstar
telephones and up to 48 external
lines), or with the addition of Trunk
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116 / Glossary
Modules (TM) that supports more
external lines, or Station Modules
(SM) that support more Norstar
telephones.
Intercom keys: See Intercom
button.
K
incoming line group (ILG): A group
of lines used for incoming calls.
Incoming line groups provide
telephone access to several
Key Service Unit (KSU): Please
see Integrated Communication
System (ICS).
incoming lines without taking up
many line buttons. A line is assigned
to be part of an incoming line group
in Installer programming.
L
Line Pool:
Feature
6
4
A group of lines used for making
external calls. Line pools provide an
efficient way of giving a telephone
access to external lines without
taking up many line buttons. A line is
assigned to be part of a line pool in
an Installer programming session.
Installer password: A one-to six-
digit password that prevents
unauthorized access to Installer-
oriented programming. The Installer
password can be assigned and
changed in Passwords
programming.
M
Integrated Services Digital
Network (ISDN): A digital
M7310 telephone: A telephone that
has a two-line display, three display
buttons, 10 programmable memory
buttons with indicators, and 12 dual
memory programmable buttons
telephone service that allows for a
combination voice and data
connection over a single, high-
speed connection. ISDN service can
operate over the same copper
twisted-pair telephone line as
analog telephone service.
without indicators. An M7310 can be
equipped with a Busy Lamp Field.
M7324 telephone: A telephone with
a two-line display, three display
buttons, and 24 programmable
memory buttons with indicators. An
M7324 telephone can be equipped
with a CAP module.
Intercom button: A button that
provides access to internal lines
used for calls within a Norstar
system and access to external lines
through a line pool or external code.
A telephone may be assigned zero
to eight Intercom buttons. This is
done during an Installer
Module: A component of the
Norstar key system. Includes the
programming session.
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Glossary / 117
Integrated Communication System,
Trunk Module and Station Module.
selected when you lift the receiver,
press the Handsfree/Mute button or
use an external dialing feature.
O
A Prime Line is assigned to a
telephone during Installer
programming.
OPS: Off premise station.
OPX: Off premise extension.
overlay: See Programming overlay.
Private line: See Private to.
Private to: A line can be assigned,
during Installer programming, to one
telephone as a private line. The line
cannot appear on any other
telephone, except the prime
telephone for that line. Private lines
cannot be placed into line pools.
P
Passwords: A programming
section that lets you assign or
change COS passwords, Call log
passwords, or any of the
programming passwords. Once you
access the Passwords section, you
can only modify the passwords for
your level of programming.
programming: Setting the way the
Norstar system will work.
Programming includes system-wide
settings and individual telephone
and line settings.
Portable Credits (U.S. only):
Predefine the maximum number of
portables that can be registered to
the system. Systems can only
register as many portables as there
are available Portable Credits.To
register additional portables, you
must obtain Portable Credit Keys for
the number of additional portables
you need.You can obtain additional
keys whenever you need to expand
the number of portables, up to a
maximum of 60 portables for each
XC system.
programming overlay: A paper
template that is placed over the top
four memory buttons with indicators
on the M7310 or M7324 telephone
during programming. The overlay
labels indicate the special function
that each of the four buttons takes
on during programming. The overlay
is found at the back of the Norstar
Companion Installer Guide or
System Coordinator Guide.
R
portable telephone: See
Radio Credits (U.S. only): The XC
system recognizes Base Stations as
Radio credits. The number of
Radio Credits licenced to the
Companion portable telephone.
Prime line: The line on your
telephone that is automatically
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system is embedded in the UTAM
Activation Key. Two radio credits are
needed for each Base Station.
Regression Key (U.S. only):
Restores the previous system
security number so that previously
applied UTAM Activation Keys and
Portable Credit Keys can be
reentered to restore full system
operation. Also required in cases of
system recovery. This key cannot be
reused.
Radio Data: The section of
Companion programming that
contains all the headings to set up
cells and radios in your Norstar
Companion system.
Receive Signal Strength Indicator
(RSSI): A measurement of the
signal strength that the Base Station
receives from a particular portable.
The strongest value is about -35
dBm; the weakest value is
Remote access: The ability to dial
into a Norstar system from outside
the system and make use of
selected Norstar features. The lines,
features, and dialing capabilities
available to a remote user are
approximately -94 to -100 dBm.
determined by the Class of Service.
Recovery Key (U.S. only): See
UTAM Recovery Key.
If the remote access line is
answered with DISA, the user must
enter a Class of Service password to
gain access to the Norstar system's
features.
Reevaluation: A heading under
radio data that lets you re-assign the
proper cell configuration to each
radio in a Base Station. Use it when
you’ve added or removed Base
Stations in your Norstar Companion
system.
Remote paging: This feature allows
remote users to use the Norstar
paging feature. Access to this
feature is governed by the Class of
Service for the call. See Remote
Access and Class of Service.
Registration: The procedure for
assigning an extension on the
Norstar system to a Companion
portable telephone. Registration is
controlledusingSystemCoordinator
programming and performed “over
the air” using the portable itself.
Remote Power Interconnect (RPI)
device: An interface providing
remote power for the Base Stations.
Each RPI can power up to 8 or 16
Base Stations.
Registration password: a
password that prevents
Routing: See Routing Service.
unauthorized users from registering
portables on the Norstar Companion
system.
Routing service: A programming
section that allows outgoing calls to
be directed automatically based on
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Glossary / 119
assigned and changed in
the numbers a caller dials. For
Norstar systems linked in a network,
routing can create a transparent or
coordinated dialing plan. It can also
be used to direct calls to the least
expensive lines according to a
Services schedule (sometimes
called least cost routing).
programming.
System Logical Identifier (LID): a
4-digit number by which the system
identifies itself to portable
telephones and which the portable
telephones use to request service
from the system. Only the Installer
can change the System LID.
Roaming: Roaming is the ability of a
portable telephone to make and
receive calls anywhere within the
coverage area of a Norstar
Companion system.
System ID: The System ID (or
System Security number) can be
accessed on any M7324 or M7310
telephone display by pressing
Feature
S
Y
S
I
D
RSSI: See Receive Signal Strength
Indicator.
, or
.
Feature
7
9
7
4
3
The number is required in order to
obtain the keys that will activate your
Norstar Companion system’s
wireless capability.
S
Software Keys (U.S. only): Keys
and credits administered by UTAM
Inc. to control user capacity and to
ensure system location verification
for unlicensed, personal wireless
communication devices. They must
be obtained and entered into your
Norstar Companion system in order
to activate wireless capability.
See also Software Keys.
T
Target lines: Lines used to answer
incoming calls only. A target line
routes a call according to digits it
receives from an incoming trunk.
They are referred to by line numbers
in the same way as physical lines.
See also UTAM Inc.
Station Module: A module that
allows you to connect up to 16
additional telephones to your
Norstar system.
Transfer: A feature that lets you
redirect a call to another telephone
in your Norstar system, over a
network or outside your Norstar
system. It also works with a Norstar
Companion portable.
System Coordinator password: A
one- to six-digit password that
prevents unauthorized access to
system programming. The system
coordinator password can be
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Trunk Module: A module that
allows you to install additional Trunk
Cartridges in your system to provide
up to 12 additional trunks.
wireless activity within this band for
a specified geographical location.
UTAM Recovery Key (U.S. only):
Reactivates a Companion wireless
system that has been disabled and
restores the Companion system to
its previous radio credit capacity.
See the troubleshooting chapter.
Twinning: With the XC system, the
ability of users who have both a
wireline (desk) telephone and
Companion portable telephone to
answer calls from either device.
Twinning is made possible either
through assigning Answer DNs or
configuring target lines.
W
wireless: See Companion.
U
Undirected Receive Signal
Strength Indicator:
A measurement of the signal
strength between a portable and the
Base Station radio that the portable
is currently linked to.
See also Receive Signal Strength
Indicator.
UTAM Activation Key (U.S. only):
Activates the wireless capability on a
new system and in system upgrades
involving a change to the number of
Base Stations supported.
UTAM Inc. (U.S. only): The Federal
Communications Commission
(FCC) has appointed UTAM Inc. as
the body responsible for
coordinating and verifying the
installation or relocation of personal
wireless communication devices
operating between 1.92 GHz and
1.93 GHz. This allows UTAM Inc. to
monitor and control the level of
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Index
B
A
backup power 20
Base Station
activating
disabled system 1, 68
clearance 33
conducted emissions 1
wireless communication 1,
68, 94
activation key (see UTAM)
alarm code
general 72
Alarm 200 96
Alarm 201 96
Alarm 202 96
Alarm 203 96
Alarm 204 96
Alarm 205 97
Alarm 206 97
Alarm 207 97
Alarm 208 97
Alarm 209 97
Alarm 21 95
Alarm 22 96
Alarm 53 96
Alarm 54 96
Alarm 55 96
Alarm 68 96
15
powering up 45
warning 1
Radio cred req’d 99
Re-Eval recommended 97
Re-Eval required 97
UTAM key req’d 98
UTAM test failed 98
antenna
planning
locations 9
port allocation 20
plug-top power supply 108
connecting to Base
Station 35
port numbering 17–18
positioning 32–33
radiated emissions 1
radio credits 32
bracket 41
external installation 37–43
outdoor installation 37–43
type, selecting 65
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red light 88, 89
Provisioning Record 31
replacing 91
signal strength (see Receive
Signal Strength Indicator)
site planning 31
scheduled 64
status 64
wireless
specifications 107, 108
termination board 34
testing 87
troubleshooting 89–90
using in US 4
on a maxi system 11, 13
on a mega system 14
on a midi system 11
12, 13, 16
UTAM recognition of 31
wiring length
power pair(s) 24
TCM lines 90
bracket
antenna 41
lightning surge arrestor 42
C
default
C3050 portables
deregistration 76
registration 73–75
cells (see Companion, cells)
clearance
Base Station 33
RPI 22
Combo Cartridge,installation
planning 10
password 54
Startup 54
system prgrming 55
template, changing 56
display buttons 52
Companion
antenna 65
Base Stations 3, 31
cells, programming
cell nghbrs 66
cell rad nghbr 66
cell radios 66
cells,assignment 65
coverage area 3
Diagnostic Software 4
ID 68
E
equipment and supplies
installation checklist 9
event message
Evt 275-3546 S8 100
Evt 301-1031 S5 100
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Evt 302-1031 S5 100
Evt 303-1031 S5 100
Evt 304-01032 100
Evt 305-01032 S5 101
Evt 306-01031 S5 101
Evt 307-0109100 S5 101
Evt 307-0109101 S5 101
Evt 307-0109102 S5 101
Evt 308-0103 S8 101
Evt 664 S8 101
Evt 665 S4 102
Evt 666 S5 102
Evt 667 S5 102
Evt 668 S5 102
Evt 669 S5 102
Evt 670 S5 102
Evt 671 S5 102
Evt 672 S5 102
Evt 856 S5 104
Evt 859 S5 105
Evt 864 S5 105
Evt 865 S5 105
Evt 869 S5 105
Evt 870 S5 105
Evt 871 S5 105
Evt 872 S5 105
Evt 873 S5 105
Evt 877 S5 105
Evt 878 S5 105
Evt 879 S5 106
Evt 881 S5 106
Evt 884 S5 106
Evt 885 S5 106
Evt 886 S5 106
Evt 887 S5 106
Evt 888 S5 106
Evt 673 S5 102
Evt 675 S5 102
Evt 831 S5 103
Evt 832 S5 103
twelve-port 14
Evt 833 S5 103
Evt 834 S5 103
Evt 835 S5 103
Evt 836 S5 103
Evt 837 S5 103
installation 13
Evt 840 S5 103
Evt 841 S5 103
Evt 842 S5 103
Evt 843 S5 104
Evt 848 S5 104
Evt 849 S5 104
Evt 850 S5 104
Evt 851 S5 104
external paging
and portable telephones 59
F
Evt 852 S5 104
Feature
Evt 853 S5 104
S
T
A
R
T
U
P
Evt 854 S5 104
Evt 855 S5 104
Startup 55
features
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Norstar 58
portable 58
Federal Communications
Commission (FCC)
password 56
installing equipment
external antenna 37–43
Integrated Communication
System (ICS) 10
numbering 16
certification, antennas 38
designation of UTAM Inc. 1
software 3
G
UTAM 72
Group Pickup 8
K
H
keys
Hunt Groups 7
UTAM 68
I
ICS (see Integrated
Communication System)
indicators
telephone buttons 52
initializing the system
Startup programming 55–56
installation
bracket 42
Base Station 1, 9, 20, 31–
35
checklist 9, 19
Combo Cartridge 10
modules 10
equipment and supplies
checklist 9
installation 39
entering 54
Expansion Cartridge 10
expansion modules 20
external antenna 37–43
lightning surge arrestor 37–
43
M
maxi system, configuring Base
mega system, configuring Base
Station 14
midi system, configuring Base
Station 11
planning 9–18
RPI 20–27
Station Module 9
Installer
entering programming 57
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mini system, configuring Base
Station 11
module numbering
six-portExpansionCartridge
17
capabilities 47
defaults 54
System Coordinator 50
System Coordinator Plus 49
plug-top power supply 108
portable DNs 61
description 4
twelve-port Expansion
Cartridge 18
two-port Expansion
Cartridge 17
mounting
RPI 22
N
DN range 37
non-expanded system (ICS
alone) numbering 16
Norstar
features 58
registration 37, 73–75
Signal Strength Indicator)
features 58
Norstar display buttons 52
Norstar Programming Record 53
Norstar Remote Utilities (NRU)
using to program system 4
Norstar Voice Mail, system
requirements 4
troubleshooting 89
power backup, for RPI 21
power supply
Norstar XC
for an RPI 21
software 3
powering up
Nortel Customer Response
Center 68, 94
startup messages for Base
Stations 45
installing Base Stations 32
verifying UTAM wireless
approval 32
Companion 47–72
controlling access 47
entering for Installers 57
entering for System
Coordinators 57–58
entering with other
passwords 58
numbers
entering directory numbers
54
entering line numbers 54
P
paging
exiting 53
overlay 50–52
from portable telephones 59
password
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overview 49–50
Interconnect)
registration for portable
telephones 61–64
Startup 55–56
20
system 47–72
system logical identifier 67
tools 50
clearance 22
using Norstar Remote
Utilities (NRU) 4
viewing updates 53
programming basics
access 47
closed unit 21
components 24
open unit 24
opening 23
indicators, telephone
buttons 52
part number 107
power supply 21
power supply unit (PSU)
24
special characters 52
programming record 53
provisioning record 31
using 9
R
radiated emissions 1
radio credits 64
Receive Signal Strength
Indicator
C3020, directed 83
C3020, undirected 82
C3050, directed 78
C3050, undirected 77
re-evaluation (see Companion
re-evaluation)
wiring 24–31
RPI-8 BIX UL
upgrading to RPI-16 BIX UL
RSSI (see Receive Signal
Strength Indicator)
registration
C3050 portables 73–75
disabling 61–64
enabling 61–64
S
regulations
safety 2
signal strength (see Receive
Signal Strength Indicator)
radiated/conducted
emissions 1
Remote Power Interconnect
(see RPI)
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six-port Expansion Cartridge 13,
17
software keys 68
software, ICS and Norstar XC 3
special characters 52
Startup
conducted emissions 1
RPI 107
testing
defaults 54
Base Station 87
programming 55–56
Station Module
Base Station capacity 9
installation planning 9
SysID
loss of 94
recording 94
system
troubleshooting
93
14
twinning 3, 8
activating 94
activation 1, 68
programming 47–72
requirements for Norstar
Voice Mail 4
testing coverage 88
upgrading 111
U
System Coordinator password
50
System Coordinator Plus
password 49
(see UPS)
upgrading
System Coordinators
entering programming 57–
58
system 111
system logical identifier 67
system prgrming
defaults 55
UPS (uninterruptible power
UTAM
activation code
T
invalid code 72
activation key 68
approval 1, 9, 32
recovery key 68, 72
regression key 72, 94–95
TCM connections
Base Stations 34
polarity of 34
technical specifications
Base Station 107, 108
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V
viewing programming 53
Voice Mail, system requirements
4
W
wireless Call Forward No
Answer 8
wireless capabilities (see
Companion)
wireless communication
regression key 94–95
wireless equipment 31
wireless Portable Language
Selection 8
wireless, antenna installation
37–43
wiring
RPI 20–31
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After you have finished programming, store
your Norstar Programming Overlay in the slots
provided on the back cover.
Après avoir terminé la programmation, rangez
la grille Norstar dans les fentes prévues à cet
effet à la fin de ce guide.
Cuando haya terminado de programar, inserte
en estas ranuras su Plantilla de programación
Norstar que se encuentra en la contra tapa.
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