Nortel Networks Telephone M2016S User Manual

Meridian Digital  
Telephones and Options  
M2006  
M2008/M2008HF  
M2616  
M2216ACD  
M2016S Secure Set  
Quick Reference Guide  
Enterprise Solutions Documentation  
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Introducing your Meridian Digital Telephone  
Your Meridian Digital Telephone provides easy access to a wide range of business  
features. Your telephone system administrator assigns features to your feature keys,  
and provides you with passwords and other codes as required.  
One of the codes provided by the administrator is the Special Prefix Code (SPRE)  
which you need in order to use some features. For other features, the SPRE is optional.  
There are three models of Meridian Digital Telephone. The M2006 has six feature  
keys. The M2008 has eight feature keys, and the M2008HF includes a built-in  
microphone. The M2616, shown below, has 16 feature keys and also includes a built-  
in microphone. The M2216ACD and M2016S Secure Set also have 16 feature keys.  
Many of the features described in this manual are also available on the M2616CT  
Cordless Telephone. Please refer to the documentation packaged with the M2616CT.  
Introducing your Meridian Digital Telephone  
Message Waiting Light  
The Message Waiting light turns on to indicate that a message has been left for you.  
LCD Indicator  
A steady º means the feature or line is active. A flashing º means the line is on hold  
or the feature is being programmed.  
Meridian Display Option  
The Meridian Display Option, with adjustable angle and contrast, shows you  
features, instructions, and incoming call information. It attaches to the  
M2008/M2008HF or M2616, and is standard on the M2216ACD.  
Release  
By pressing ®, you can disconnect an active call.  
You may also hang up the handset. ® is especially  
useful for disconnecting handsfree calls.  
Hold  
By pressing ˙, you can put an active call  
on hold. Return to the caller by pressing the  
extension key beside the flashing º.  
Microphone  
A microphone is an integral part of the M2616 and M2008HF telephone,  
allowing you to have a telephone conversation without using the handset.  
Volume Bar  
Use ® to control the volume of the handset and the speaker. Raise the  
volume by pressing the right side of the bar. Lower it by pressing the left side.  
Feature keys  
You access telephone features and telephone  
lines with the feature keys. The keys are labeled for your convenience.  
Main Extension key/Primary Directory Number (DN) key  
By pressing the lower right-hand key (or lifting the handset), you can make a call on your primary line.  
The telephone may also have other line keys. (The M2006 only supports a single line key).  
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Introducing your Meridian Digital Telephone  
Auto Dial  
lets you dial a specific telephone number by pressing a feature key.  
To store an Auto Dial number:  
ç
1. Without lifting the handset, press Auto  
Dial. The associated LCD  
Indicator flashes º.  
2. Dial the number.  
ç
3. Press Auto Dial again.  
To use Auto Dial:  
1. Lift the handset or  
press a DN Key (see Note below).  
ç
2. Press Auto Dial. The stored number is  
dialed automatically.  
To display the Auto Dial number:  
œ
1. Press Display.  
ç
2. Press Auto Dial. The number is displayed.  
Note: A DN (Directory Number) Key is used to  
access a line on your telephone.  
Placing a call on hold  
Use the Hold feature to place a call on hold. An example of where hold would be  
useful would be to answer a call on a second line without disconnecting from your  
original call.  
To place a call on hold:  
˙
Press Hold. The LCD indicator º flashes  
beside the line on hold.  
The LCD indicator flashes slowly.  
º
The caller may hear music if this is  
programmed on your system.  
To retrieve a call on hold:  
∫ 2637  
Press the DN Key beside the flashing LCD  
indicator º.  
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Introducing your Meridian Digital Telephone  
Transferring calls  
Use the Transfer feature to redirect a call to a third party.  
To transfer a call to another number:  
º
1. Press Transfer. The other party is on hold  
and you hear dial tone. The LCD indicator  
lights steadily.  
2. Dial the DN that you want to transfer the  
call to.  
3. Press Transfer again, either when you hear  
ringing, or after you talk privately to the  
person you are transferring the call to.  
º
The LCD indicator goes from steady to off.  
For MSL-100 systems:  
orø  
Press Transfer or Conference then press release  
to complete the transfer.  
®
If the person you are calling is not  
available:  
∫ 2637  
Press the DN Key beside the flashing LCD  
indicator º. You will be reconnected with the  
call.  
º
º
The LCD indicator goes from flashing to steady.  
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Introducing your Meridian Digital Telephone  
Using Handsfree  
If your telephone is a an M2616 or M2008HF model, you can use the built in  
microphone and speaker instead of the handset. At ant time during a call, you can  
switch to the handset by picking it up. You can also mute your microphone so that the  
other party cannot hear you speaking.  
To use Handsfree on a call:  
©or  
∫ 2637  
Press Handsfree Mute or a DN Key* instead of  
picking up your handset.  
* For MSL-100 systems, Handsfree Mute must  
be pressed  
®
4. Press Release to end your call.  
To mute a Handsfree call:  
©
1. Press Handsfree Mute. The LCD indicator  
flashes.  
º
©
2. Press Handsfree Mute again to return to  
the two-way conversation.  
To switch from the handset to  
Handsfree:  
©
1. Press Handsfree Mute.  
2. Replace the handset.  
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Making calls quickly and easily  
Making calls quickly and easily  
Conference  
You can set up a conference call for up to three (or six) people, including yourself.  
Contact your telephone system administrator to find out the maximum number of  
persons you can join in a conference call on your system.  
To set up a conference call:  
ø
1. While on a call, press Conference. The  
other party is on hold and you hear dial  
tone.  
2. Dial the next number to add to the  
conference. When the call is answered,  
you may talk privately with the person  
before they join the conference.  
ø
3. Press Conference again to join all callers.  
If necessary, repeat the procedure to include up  
to six people in the conference.  
If the person you are adding to the  
conference is not available:  
∫ 2637  
Press the DN Key with the flashing º.  
Last Number Redial  
Last Number Redial allows you to automatically redial the last number you dialed.  
To use Last Number Redial:  
1. Lift the handset.  
2. Press Last Number Key.  
or  
∫ 2637  
∫ 2637  
Press Primary DN Key twice.  
For MSL-100 systems:  
££  
Press the Pound Sign Key twice.  
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Making calls quickly and easily  
Ring Again  
If you receive a busy tone or the person does not answer when trying to reach  
someone in your office or private network, Ring Again automatically redials that  
number and lets you know when that person is free, or that the person has used his  
telephone.  
To use Ring Again:  
1. You dial a DN and receive a busy tone or  
no answer. Press Ring Again.  
2. Replace the handset or press Release.  
When the number you want to reach is free, or  
the person has re-used his set, you hear the  
Ring Again signal.  
3. Lift the handset or press a DN Key.  
4. Press Ring Again to automatically redial  
the number.  
To cancel Ring Again:  
Press Ring Again.  
Stored Number  
The Stored Number feature allows you to store a single telephone number that you can  
dial quickly. You can easily change the stored number.  
To store a number when you're not  
on a call:  
º
1. Without lifting the handset, press Stored  
No.  
2. Dial the number.  
º
3. Press Stored No again. Any number  
previously stored is replaced.  
To store a number when you're on a  
call:  
º
After you dial the number, press Stored No.  
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Making calls quickly and easily  
To display the stored number:  
œ
1. Press Display.  
º
2. Press Stored No. The number is displayed.  
To call the stored number:  
1. Lift the handset or press a DN Key .  
º
2. Press Stored No.  
Group Call  
Group Call automatically calls members of a predefined group, one at a time, until  
they have all answered. Ask your system administrator for details on creating a  
conference call group. This feature is available on MSL-100 as “Preset  
Conference”.  
To call group members:  
or  
1. Lift the handset or press a DN Key.  
∫ 2637  
2. Press Group Call. The group members  
are called automatically. The LCD  
indicator beside the Group Call Key  
flashes until all members have  
answered.  
º
3. When all members have answered, the  
LCD indicator stops flashing and  
remains on.  
º
º
Group Listening  
The group listening feature allows you to listen to a call through the speaker while  
speaking through the handset, thus allowing a third party(ies) to listen to both sides of  
the conversation. This feature is not available in all market regions or on MSL-100  
systems. Check with your system administrator for availability and information on  
local laws governing the use of this feature.  
To activate group listening:  
Group Listen  
While on a call, press the Group Listen Key.  
To turn group listening off:  
Group Listen or  
Press the Group Listen Key again or Replace  
the handset.  
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Handling Calls  
Handling Calls  
Call Forward  
Call Forward allows you to transfer all your calls so that they ring at another DN. You  
cannot forward calls while your telephone is ringing.  
To forward all your calls:  
1. Press Forward. The LCD indicator º  
flashes.  
2. Dial the DN that you want to forward your  
calls to.  
3. Press Forward. The LCD indicator º  
remains on.  
To cancel Call Forward:  
Press Forward. The LCD indicator º turns off.  
To reinstate Call Forward to the same  
number:  
Press Forward twice. The LCD indicator º  
turns on again.  
To display the number to which you  
are currently forwarding your  
internal calls (on telephones  
equipped with an appropriate  
display):  
œ
1. Press Display.  
2. Press Forward. The number is displayed.  
You can forward calls to Meridian Mail by  
using the Meridian Mail DN as your Call For-  
ward DN.  
Call Waiting  
If the attendant routes an outside call to you when you are already on a call, Call  
Waiting lets you put your current call on hold, allowing you to answer the outside call.  
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Handling Calls  
To answer an incoming call during a  
telephone call:  
˙
1. Press Hold when you hear a tone and the  
call waiting indicator flashes during a tele-  
phone call.  
2. Press Call Wait to answer the incoming  
call.  
To return to your first telephone call:  
˙ or ®  
1. Press Hold if you want to put the second  
call on hold, or Release to end the second  
call.  
∫ 2637  
2. Press the DN Key associated with the first  
call.  
To answer an incoming call during a  
telephone call without the Call  
Waiting Key:  
or  
1. If you don't have a Call Wait Key and you  
hear the Call Waiting tone, end your cur-  
rent call and Replace the handset or press  
Release.  
®
∫ 2637  
2. When the telephone rings, press the DN  
Key beside the flashing LCD indicator º to  
answer the incoming call.  
Call Pickup  
Using Call Pickup, you can answer a ringing telephone from any telephone in your  
Pickup Group or another Pickup Group.  
To answer a ringing call in your own  
Call Pickup group:  
1. Lift the handset or press a DN Key.  
ƒ or  
2. Press Call Pickup, or dial SPRE + .  
To answer a ringing call in another  
Call Pickup group:  
1. Lift the handset or press a DN Key.  
ƒ or  
2. Press Call Pickup, or dial  
SPRE + ·›.  
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Meridian Display Option  
3. Dial the pickup group number of the ring-  
ing telephone.  
To answer a ringing call at a specific  
extension in any pickup group:  
1. Lift the handset or press a DN Key.  
2. Press DN Pickup, or dial SPRE + ·fi.  
3. Dial the DN of the ringing telephone.  
ßor  
Meridian Display Option  
The 2 line by 24 character display makes the most sophisticated features on your  
Meridian Digital Telephone easy to use. Screen prompts take you step by step through  
procedures and keep you informed on the status of various features such as Call  
Forward and Make Set Busy. Your display can be tilted forward or back to an angle  
that allows you to see it best.  
Whether your display is factory installed or added on later, your top right function key  
will be designated as a P key. This key enters you into the programming  
mode, where you can make adjustments to various settings such as volume and  
display contrast. When you press the P key again to exit programming  
mode, you lock the settings until you reenter programming mode  
This section shows you how to use your P key. For complete feature  
explanations, refer to you Meridian Digital Telephone user guide.  
Programming  
When you first press P to enter programming mode, you will see this screen.  
This is the first programming selection.  
00 VOLUME ADJUSTMENT  
SELECT OR SCROLL < < < > > >  
You can press ® to scroll forward or back through the available selections. To  
make a selection, dial the number shown on the screen. Make the changes and press  
P a second time to save them and exit programming mode.  
Note: After any programming procedure press P to exit and save the new  
setting.  
10  
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Meridian Display Option  
Volume Adjustment  
Press P and dial ‚ ‚.  
1g  
2 3 e  
4
d
5
SPEAKER VOL.  
Dial to adjust Ringer Volume  
Dial ¤ to adjust Buzzer Volume  
Dial to adjust Speaker Volume  
Dial to adjust Handset Volume  
Dial to adjust Handsfree Volume (If you telephone has Handsfree activated)  
Use ® to increase or decrease the volume for the selection you have made.  
Press P to save and exit programming mode.  
Predial Recall  
Press P and dial ‚ ⁄.  
2637  
The most recently predialed number appears. Press P to exit. You can the edit  
the number using ® and the dial pad or dial the number by pressing a free  
line key.  
Contrast Adjustment  
Press P and dial ‚ ¤.  
CONTRAST  
< < < > > >  
Use ® to increase or decrease the contrast. Press P to save and exit  
programming mode.  
11  
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Meridian Display Option  
Call Timer Enable  
Press P and dial ‚ ‹.  
CALL TIMER ON  
< < < > > >  
Use ® to choose between Call Timer On and Call Timer Off. Press P  
to save and exit programming mode.  
Idle Screen Format  
Press P and dial ‚ ›.  
18 SEP 4:45 P  
IDLE FORMAT  
< < < > > >  
Use ® to scroll through the eight possible selections. When you find the Idle  
Screen you want to select, press P to save and exit programming mode.  
Language Selection  
Press P and dial ‚ fi.  
01 ENGLISH  
< < < > > >  
Use ® to scroll through the available selections. Dial the two digit number  
which corresponds to your language of choice, and press P to save and exit  
programming mode.  
Key Click  
Press P and dial ‚ ·.  
KEY CLICK ON  
< < < > > >  
Use ® to choose between Key Click On and Key Click Off. Press P  
to save and exit programming mode.  
12  
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Meridian M2216ACD Digital Telephone  
Meridian M2216ACD Digital Telephone  
This section lists the sequence of commands for ACD features on your Meridian Digital  
Telephone.  
Speaker  
Release Key  
Message Waiting  
Indicator  
Hold Key  
Supervisor Jack  
Agent Jack  
Function Keys  
Volume  
Control Key  
LCD Indicators  
In-Calls Key  
Agent Features  
Log in  
1. Plug in the headset.  
In-Calls  
2. Press In-Calls.  
3. If using Agent ID, dial your ID number.  
In-Calls  
Not Ready  
4. Press In-Calls when ready to start work, or  
Not Ready if you are not yet ready to take  
calls.  
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Agent Features  
Log Out  
Make Busy  
1. Press Make Busy.  
2. Unplug the headset.  
Answer ACD Calls  
In-Calls  
Press In-Calls.  
Emergency  
Emergency  
Press Emergency during a call in progress to  
connect your supervisor to an urgent or  
abusive call.  
End ACD Calls  
® or  
In-Calls  
Not Ready or  
∫ 2637  
Press Release, In-Calls (if using Call Forcing);  
wait for the other party to hang up; press  
Not Ready; or press a DN Key.  
or  
Headset  
Pand  
1. Press Program and Dial ⁄‚  
2. To select headset:  
Dial for Plantronics, VXI  
Dial ¤ for GN Netcom, Liberation  
Dial for handset.  
P
3. Press Program to exit and save changes.  
Note: Nortel Networks recommends setting for all applications. Headsets vary in electrical,  
physical and audio characteristics. Performance perception is subjective; so, it is  
recommended that the headset user try using their headset with each of the three settings  
on both internal and external calls to determine which works best for them. As with all  
Meridian Digital Telephones, amplified headsets are recommended.  
14  
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Agent Features  
Hold  
˙
Press Hold. To take a call off Hold, press the  
key beside the fast flashing indicator.  
Make Busy  
Make Busy  
Press Make Busy to make your phone appear  
busy to callers. If you are using ACD Agent ID,  
this will log you out of the system.  
Not Ready  
Not Ready  
Press Not Ready. Press In-Calls or Not Ready  
when ready to accept ACD calls again.  
For MSL-100 systems:  
Not Ready  
Press Not Ready. Enter the 3 digit reason code,  
if required, for walkaway. Press Not Ready  
again to receive calls.  
Answer Supervisor  
Supervisor  
Press Supervisor when the LCD indicator  
flashes. If you’re on a call, press Hold before  
pressing Supervisor.  
Call Supervisor  
Supervisor  
Press Supervisor. This automatically puts an  
active ACD call on Hold. Press In-Calls to  
return to your ACD call.  
Conference with Supervisor  
Supervisor  
1. Press Supervisor during a call in progress.  
Supervisor  
2. Press Supervisor again when the  
supervisor answers.  
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Supervisor Features  
Transfer to Supervisor  
Supervisor  
1. Press Supervisor during a call in progress.  
Supervisor  
2. Press Supervisor again when the  
supervisor answers.  
®
3. Press Release to disconnect from the call.  
Walkaway  
˙or  
Not Ready  
1. Press Hold during an ACD call in progress  
or press Not Ready if not on a call.  
2. Unplug the headset.  
1. Plug in the headset.  
To return:  
In-Calls  
Not Ready  
or  
2. Press In-Calls to return to your held call, or  
press Not Ready to enter the queue from  
the Not Ready state.  
Supervisor Features  
Answer Agent  
Ans Agent  
Press Answer Agent when the LCD indicator  
flashes.  
Answer Emergency  
When you hear a buzz and the  
Answer Emergency indicator flashes:  
1. Press Hold if you are on a call.  
˙
Ans Emerg  
2. Press Answer Emergency.  
Call Agent  
Call Agent  
or  
1. Press Call Agent.  
2. Dial the agents position ID, or press  
Agent.  
Agent  
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Supervisor Features  
Call Waiting Indicator  
1. Off - few or no calls waiting.  
2. On - an acceptable number of calls  
waiting.  
3. Slow flashing - calls are backing up in  
the queue. Queue not accepting  
overflow calls.  
4. Fast flashing - queue is overloaded.  
New calls overflow to another queue.  
Display Agent Status  
Disp Agent  
1. Press Display Agent. The first three  
digits tell the number of agent posi-  
tions that are busy on ACD calls  
(ACD). The second three digits tell the  
number of ACD positions waiting for  
ACD calls (WAIT). The next three digits  
tell the number of ACD agents busy on  
non-ACD calls (DN). The final three  
digits show the number of vacant  
agent positions (LOGOUT).  
®
2. Press Release to clear the display.  
Display Queue Status  
Disp Queue  
1. Press Display Queue. The first three  
digits tell the number of calls waiting to  
be answered (WAITING). The second  
three digits tell the number of agent or  
supervisor positions that are logged in  
(MAND). The next three digits tell the  
number of seconds the first call in the  
queue has been waiting (LWAIT). The  
final three digits show the number of  
calls that have Time Overload (TOFQ).  
2. Press Release to clear the display.  
®
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Supervisor Features  
Headset Talk/Listen  
Pand  
1. Press Program and Dial ‚°  
®
P
2. Use the Volume Bar to toggle between  
Listen Only and Talk & Listen  
3. Press Program to exit and save  
changes.  
Hold  
˙
Press Hold. To take a call off Hold, press  
the key beside the fast flashing indicator.  
Observe Agents  
Observe  
1. Press Observe.  
or  
2. Dial the agents position ID, or press  
Agent.  
Agent  
3. Repeat Step 2 to Observe another  
Agent.  
®
4. Press Release to leave the Observe  
state.  
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Meridian Communications Adapter  
Meridian Communications Adapter  
AT dialing commands  
AT dialing commands are similar to those used to make data calls using a Hayes  
Smartmodem*. AT dialing is not case sensitive. Commands not found here do not  
apply to using the Meridian Communications Adapter, and are not supported.  
To user AT dialing:  
CTRL - z  
AT<CR>  
ATA  
- Answer (answer incoming data call)  
- Dial (n= 0 - 9, numbers to be dialed)  
- Repeat last command (no <CR> needed)  
ATDnnn  
A/  
ATO  
- On-line (hit three Escape characters rapidly to  
go off line)  
ATDPnnnn  
ATF3  
- Voice Call (n= 0 - 9, * and #, numbers to dial)  
- Handsfree Mute (toggle between mute and  
normal)  
ATF4  
- Hold (put Voice Call on hold)  
ATF5  
ATH0  
ATHP  
ATIn  
- Select (take Voice Call off hold)  
- Hang up Data Call  
- Hang up Voice Call  
- Product ID code (n= 0, 1, 4; if n= 0 then send  
Smartmodem ID; if n= 1 then send result code  
“206;” if n= 4 then send result codes  
“a037800C004420” and “b100000000”)  
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Meridian Communications Adapter  
ATQn  
ATVN  
ATXn  
- Result Code (n= 0, 1; if n= 0 then results are  
sent)  
- Verbal Result (n= 0, 1; if n= 0 then numeric  
codes are sent  
- Result Code Selection (n= 0, 1; if n=1 then  
extended results)  
ATSn?  
ATSn=x  
- Read S-register (n= number of S-register to  
read)  
- Write S-register (n= S-register number, x= new  
value)  
ATZ  
- Soft Reset (reset to default parameters)  
ATCn  
- Carrier Detect (n= 0, 1; if n= 1 then carrier  
detect is enabled)  
ATEn  
- Echo (n= 0, 1; if n= 1 then commands will  
echo back to the terminal)  
ATTSP!  
AT&Cn  
- Transparent Mode  
- Carrier Detect control (n= 0, 1; if n= 1 then  
Carrier Detect is asserted)  
AT&Dn  
- DTR response (n= 0 - 3; when DTR status  
changes: if n= 0 then ignore;  
if n= 1 then go off line; if n= 2 then release the  
call; if n= 3 then release the call and return  
Hayes parameters to default)  
AT&Rn  
- Clear-to-send (n= 0, 1; if n= 1 then CTS is  
always present)  
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Meridian Communications Adapter  
AT&Sn  
- Data-set-ready (n= 0, 1; if n= 1 then DSR is  
always present)  
AT&F  
- Factory configuration (n= 0, 1; if n= 1 returns  
AT configuration to defaults)  
AT&Yn  
- Recall user profile (n= 0, 1; if n= 1 returns AT  
configuration to defaults)  
Note: You must follow each command (except A/) by a carriage return <CR> to execute the  
command.  
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Meridian Communications Adapter  
Keypad Dialing commands  
Keypad dialing refers to the commands you can invoke from your telephones keypad.  
The top right-hand function key on your telephone is called the Program key or P-key.  
To use keypad dialing: 1 PressP.  
2 Dial the command number listed below. Follow the screen  
prompts for additional command parameters (if needed).  
3 Press P to execute.  
- Manual Data Call  
›¤ - Modem Mode  
- Release Data Call  
›‹ - Network Mode  
‚fi - Language Selection  
¤‚ - Asynchronous Mode  
¤⁄ - Synchronous Mode  
¤¤ - Baud Rate  
›› - Internal Clock  
›fi - External Clock  
›fl - PSDS Mode Off  
›‡ - PSDS Mode On  
¤‹ - Space Parity  
›° - Enable Echo Canceller  
›· - Disable Echo Canceller  
fi‚ - SL-1 Mode  
¤› - Odd Parity  
¤fi - Even Parity  
¤fl - Mark Parity  
fi⁄ - SL-1/DMS-100 Mode  
fi› - V.25 bis Mode Off  
fifi - V.25 bis Mode On  
fifl - Bisync On  
¤‡ - Host Mode  
¤° - Terminal Mode  
¤· - Hotline Off  
‹‚ - Hotline On  
fi‡ - HDLC On  
‹⁄ - Virtual Leased Line Off  
‹¤ - Virtual Leased Line On  
‹‹ - Forced DTR Off  
‹› - Forced DTR On  
‹fi - Dynamic Carrier Detect Off  
‹fl - Dynamic Carrier Detect On  
‹‡ - Remote Loopback Off  
‹° - Remote Loopback On  
‹· - Cancel Data Ring Again  
›‚ - Full Duplex  
fi° - Assert RTS Off  
fi· - Assert RTS On  
fl‚ - Auto Dial Programming  
fl⁄ - Auto Dial Call  
fl¤ - Data Parameter Display  
fl‹ - EIA leads Status Display  
fl› - Monitor Data Call  
flfi - Reset to Default Parameters  
flfl - Emulation Selection  
fl‡ - Lock/Unlock Data Parameters  
fl° - VDN Key Assignment  
›⁄ - Half Duplex  
22  
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Title to and ownership of Meridian SL-1 software shall at all times  
remain with Northern Telecom. Meridian SL-1 software shall not be  
sold outright and the use thereof by the customer shall be subject  
to the parties entering into software agreements as specified  
by Northern Telecom.  
Information contained in this document is subject to change.  
Northern Telecom reserves the right, without notice, to make  
changes in equipment design or program components as progress  
in engineering, manufacturing or technology may warrant.  
Reordering number:NT5F53AC A0773348  
(c/o 15 each per package P0902628)  
Internal Manufacturing part number:  
P0902628  
Issue 1.00  
Printed in the United States of America  
March 1999  
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