™
C a l l P i l o t .
Desktop MPerosdsuacgt rienlegase 1.07
Quick Reference Guide
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Updates to the
Desktop Messaging User Guides
Internet Clients
Page 3 Call the sender of a message
Call the sender of a message is not supported.
Page 4 About this guide
The internet mail clients that are supported are:
•
•
•
•
•
•
•
Microsoft Outlook 98 (Corporate Mode)
Microsoft Outlook 2000
Microsoft Outlook 2002 (XP)
Lotus Notes - 4.6x
Lotus Notes - 5.x
Lotus Notes - 6.x
GroupWise - 6.x
Unified Messaging on Business Communications Manager also supports:
•
•
•
•
•
•
•
•
•
Microsoft Outlook Express - 5.x
Microsoft Outlook Express - 6.x
Microsoft Outlook 98 (Internet Mail Mode)
Microsoft Outlook 2000 (Internet Mail Mode)
Microsoft Outlook 2002 (XP) (Internet Mail Mode)
Netscape Messenger (Netscape Communicator) - 4.7x
Netscape Messenger (Netscape Communicator) - 6.2x
Netscape Messenger (Netscape Communicator) - 7.0x
Qualcomm Eudora Pro - 5.x
Page 3 Access web-based My CallPilot to view user information and change your feature
settings
My CallPilot is not supported.
Page 6 CallPilot Player
The Call the sender button is not available.
Page 10 Linking to My CallPilot
Linking to My CallPilot is not supported.
Page 11 Addressing messages
When you address messages from internet mail clients the open VPIM messaging format
described in the online help is not supported. To address messages to remote sites use the
format:
<Remote SMTP/VPIM prefix><Remote Mailbox>@LocalCallPilotServer
For example: 14165557171@CallPilot.MyOrg.com
Where 1416555 is the VPIM prefix of the remote site, 7171 is the mailbox on the remote site,
and CallPilot.MyOrg.com is the FQDN of the local CallPilot.
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About forwarding Desktop Messaging messages
Do not use the right-click menu to forward a Desktop Messaging message. To forward a message, either:
•
•
open the message and forward it from the CallPilot window
or
for Outlook, select the message in the Outlook Inbox and forward it from the Outlook toolbar.
About viewing faxes
Imaging for Windows, which can be used as a fax viewer, is installed by default on Windows 95B, Windows 98,
Windows NT, and Windows 2000 operating systems. But if you use Windows XP, Imaging for Windows is not
included unless you have installed it. Ask your system administrator whether you have Imaging for Windows
installed on your system.
If you use a Windows XP system and you do not have Imaging for Windows installed, you can view faxes in the
default Windows XP fax viewer by double-clicking the fax. You can create one fax image at a time by using the
fax driver.
Outlook, Lotus Notes, Groupwise
Page 3 Call the sender of a message
Call the sender of a message is not supported.
Page 3 Access web-based My CallPilot to view user information and change your feature settings
My CallPilot is not supported.
Page 6 CallPilot Player
The Call the sender button is not available.
Page 10 Composing fax and text messages
On the Compose Fax dialog box you can use the Subject field to add additional information to the fax cover page,
for example the name of the recipient, when you send a fax directly to a fax machine. The maximum length you
can enter in the Subject field is 80 characters.
Page 11 Calling the sender of a message
Calling the sender of a message is not supported.
Page 12 Setting message options
Delivery Receipt is not supported.
Page 14 Personal distribution lists
Group Lists are the equivalent of Personal Distribution Lists. Group Lists can be created by the system
administrator only. Group Lists appear in the server address book with the letters "GL" after the group list name
and cannot be created from the telephone.
Page 19 Linking to My CallPilot
Linking to My CallPilot is not supported.
1-800-4 NORTEL
Printed in Canada
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CallPilot Desktop Messaging from Nortel Networks allows you to access your CallPilot
mailbox from your personal computer. You can manage all your voice, fax, and e-mail
messages in one graphical interface. You can still access your mailbox from your telephone
at any time.
In CallPilot Desktop Messaging, you can send and receive messages that include any
combination of voice, fax, and text. Here are some of the many ways you can use CallPilot
Desktop Messaging:
Listen to voice messages.
View and print fax messages.
Record and send voice messages.
Create and send fax messages.
Forward and reply to voice and fax messages.
Add message options such as urgent and private.
Add voice, fax, or text file attachments to messages.
Create personal distribution lists for Desktop Messaging.
Change your CallPilot password.
Refer to the online Help available with CallPilot Desktop Messaging for detailed information
not covered in this guide.
i
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Welcome to CallPilot Desktop Messaging..........................................................................i
Logging in....................................................................................................................................... iii
Changing your CallPilot password..................................................................................................iv
Microsoft Exchange/Outlook
CallPilot Desktop Messaging for Microsoft Exchange/Outlook ......................................1
Reviewing your messages...............................................................................................................2
Composing messages .....................................................................................................................4
Forwarding and replying to messages.............................................................................................6
Adding attachments to messages....................................................................................................6
Addressing messages .....................................................................................................................7
Creating personal distribution lists...................................................................................................8
Setting message options .................................................................................................................8
Lotus Notes
CallPilot Desktop Messaging for Lotus Notes...................................................................1
Reviewing your messages...............................................................................................................2
Composing messages .....................................................................................................................4
Forwarding and replying to messages.............................................................................................6
Adding attachments to messages....................................................................................................6
Addressing messages .....................................................................................................................7
Creating CallPilot group lists............................................................................................................8
Setting message options .................................................................................................................8
Novell GroupWise
CallPilot Desktop Messaging for Novell GroupWise........................................................................1
Reviewing your messages...............................................................................................................2
Composing messages .....................................................................................................................4
Forwarding and replying to messages.............................................................................................6
Adding attachments to messages....................................................................................................6
Addressing messages .....................................................................................................................7
Creating personal distribution lists...................................................................................................8
Setting message options .................................................................................................................8
Internet Mail Clients
CallPilot Desktop Messaging for Internet Mail Clients.....................................................1
Using the CallPilot Player ................................................................................................................1
Reviewing your messages...............................................................................................................2
Composing and sending messages.................................................................................................2
Web Messaging
CallPilot Web Messaging.....................................................................................................1
Reviewing your messages...............................................................................................................2
ii
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Use your CallPilot password to log in to Desktop Messaging.
To log in from Microsoft Exchange, Microsoft
Outlook, Lotus Notes, or Novell GroupWise
1
2
3
Open Microsoft Exchange, Microsoft Outlook, Lotus
Notes, or Novell GroupWise.
In the CallPilot Logon window, type your CallPilot
password in the Password box.
Click OK.
To log in from your Internet mail application
1
Open your Internet mail application. The Password
window will be similar to the one shown on the right.
2
3
In the Password box, type your CallPilot password.
Click OK.
To log in to CallPilot Web Messaging
1
In your web browser, navigate to the CallPilot Web
Messaging address.
2
In the Mailbox box, type your mailbox number. This is
usually your office telephone extension number.
3
4
In the Password box, type your CallPilot password.
Click Login.
Remote login
You can log in to your CallPilot mailbox from any computer that has Desktop Messaging installed and
configured in the same way as your office computer. For example, you can use a computer set up for
guest access, or your home computer with a dial-up connection to the server. You may need to speak
first so that a voice message will play, if it doesn’t play immediately.
iii
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You can change your CallPilot password from Desktop Messaging or from the telephone.
To access CallPilot Password Change from Microsoft Exchange or Microsoft Outlook
1
2
In your Inbox, on the Tools menu, click Services.
Click the Services tab and select CallPilot Desktop Messaging, click Properties, then click the
General tab.
3
Click Change Password.
To access CallPilot Password Change from Lotus Notes
1
2
In your Inbox, on the Actions menu, click CallPilot Configuration, then click the General tab.
Click Change Password.
To access CallPilot Password Change from Novell GroupWise
1
In your inbox, on the Tools menu, click CallPilot Desktop Messaging, select CallPilot Desktop
Messaging Options, then click the General tab.
2
Click Change Password.
To access CallPilot Password Change from Internet mail applications
You must have the CallPilot Player installed on your computer.
1
From the Windows Start menu, select Programs, select Nortel Networks CallPilot Desktop
Messaging, then click CallPilot Player.
2
3
In the Tools menu, click Options, then select the IMAP Server Configuration tab.
Click Change Password.
To access CallPilot Password Change from Web Messaging
You must have the CallPilot Player installed on your computer.
1
From the Windows Start menu, select Programs, select Nortel Networks CallPilot Desktop
Messaging, then click CallPilot Player.
2
3
In the Tools menu, click Options, then select the IMAP Server Configuration tab.
Click Change Password.
To change your password
1
2
3
In the Old password box, type your current password.
In the New password box, type your new password.
In the Validate password box, type your new
password again.
4
Click OK.
iv
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When you open Microsoft Exchange or Microsoft Outlook, your CallPilot messages appear in the Inbox
under CallPilot Message Store. From the Inbox, you can open, move, copy, delete, forward, and reply
to messages, and compose new messages.
The CallPilot indicator in the Windows system tray turns red when you have a new message.
To open a message,
double-click the
message line
To create a new message,
click the New CallPilot
Message icon
The CallPilot
New messages
Message Store
contains your
received, sent, and
deleted CallPilot
messages
appear in bold
Date and time
received
Subject shows
sender’s phone
number, and if the
message is voice,
fax, or text. Voice
messages show
duration; fax
When you delete a
message from your
Inbox, it moves to the
Deleted Items folder.
To delete messages
permanently from
your CallPilot
messages show
ID and page count.
mailbox, empty your
Deleted Items folder.
Delivery report
shows that your
message was
received
You can move or
copy a message to
a new folder. Keep
Read receipt
shows that your
message was
opened by the
recipient
the new folder inside
your CallPilot Message Store if
you want to access messages
from the telephone.
Exclamation mark
shows that this
message is urgent
Paperclip icon shows
that this message has
an attached file
To work offline
To work offline, you need a computer that has Desktop Messaging installed and configured in the same
way as your office computer. Log in to Microsoft Exchange or Microsoft Outlook and, on the Tools
menu, click CallPilot Desktop Messaging, then click Download all CallPilot Messages. You can then
work offline, reviewing your messages and recording new messages from your computer. CallPilot
stores your new messages in your Outbox and sends them the next time you log in to the CallPilot
server.
CallPilot Desktop Messaging for Microsoft Exchange/Outlook
1
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To play a voice message
To open a voice message, double-click the message line. When you open a voice-only message, the
CallPilot Player appears right away. In mixed voice and fax or text messages, click the Voice icon to
open the CallPilot Player.
You can choose to play your voice messages from your telephone or your computer by clicking the
Telephone or Computer icon in the CallPilot Player. You can change this selection at any time. If you
select Telephone, the phone rings when you open a message, and the message plays when you
answer. If you select Computer, your messages play through your computer’s speakers or your
headphones.
Click to close
message
Open next
message
Open previous
message
Forward
Reply to All
Position in
message
Reply
Delete entire
message
Duration of
message
Status
Click to play all
messages from
your computer
Click to play all
messages from
your telephone
Go to start
of message
Go to end
of message
Play/replay
Stop
Skip back
Adjust volume
Skip forward
Adjust speed
To change your default audio device and telephone number
You can change your default audio device on the CallPilot Player by clicking the Telephone or
Computer icon. Or, in your Exchange or Outlook Inbox, on the Tools menu, click Options, click
Services, select Profile, click Properties, click the Audio tab, and select Telephone or Computer.
To change the default telephone number that CallPilot dials to play your voice messages, make sure
that Telephone is selected as your audio device on the Audio tab, then change the telephone number.
2
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To view a fax message
To view faxes in Desktop Messaging, you must have Imaging for Windows installed on your PC. In
addition, your CallPilot administrator must enable fax capability for your mailbox.
To open a fax message, double-click the message line. When you open a fax-only message, the fax
image appears right away. In mixed voice and fax or text messages, click the Fax icon to view the fax.
While viewing the fax, you can enlarge or reduce the image, rotate it, move it, save it, add a voice
annotation to the saved file, forward and reply to it, and print it.
Click to close
message
Open next
message
Print
Open previous
message
Delete entire
message
Reply,
Reply to All,
Forward
Select part
of image
Drag/scroll
image
Change page
views
Go to next or
previous page
Rotate left
Rotate right
Zoom in
Zoom out
CallPilot Desktop Messaging for Microsoft Exchange/Outlook
3
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You can compose a message that is any combination of voice, fax, or text. A composed message can
be a new message, a reply to a received message, or an introduction to a forwarded message. Before
you send a message, you can add attachments and options.
To record and send a voice message
You create a voice message by opening a new CallPilot message and recording a message from your
computer or your telephone. You can send the message or save it to send later.
1
2
3
4
On the Microsoft Exchange or Outlook toolbar, click the New CallPilot Message icon
.
In the new message window, click the Telephone icon in the toolbar to open the CallPilot Player.
On the CallPilot Player, click the red Record button to start recording.
If you are recording from the computer, record your message into the microphone. Click Stop to
end the recording.
If you are recording from the telephone, answer when it rings. At the tone, record your message.
Click Stop to end the recording, then hang up.
5
Click To… to open the CallPilot or Personal Address Book, or type the formatted address in the
To field. For addressing information, see page 7.
6
7
Add attachments and options if required. See pages 6 and 8.
On the toolbar, click the Send Message icon.
Click the Telephone
icon to open the
CallPilot Player,
then record your
message
Send message
Save message
Click to go to the
CallPilot or Personal
Address Book
Click the Attach
File icon to
attach a voice,
fax, or text file
Message options:
Urgent or Normal
Delivery
Public or Private
Read or Delivery
acknowledgment
request
Click to record all
messages from
your computer
Click to record all
messages from
your telephone
Stop
Adjust volume
Record
Adjust speed
To save a newly created voice message as a file
You can record a voice message and save it as a file to use later.
1
2
In a new CallPilot message, record a message, and on the File menu, click Save as... .
In the File name box, type a name for the file, select a folder to keep the file in, then click Save.
Save voice files as .vbk files if your recipients are all CallPilot users, or save them as .wav files if
some recipients are non-CallPilot users.
4
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To create and send a fax message
To send a fax, your CallPilot mailbox must have fax capability. The recipients of your fax must also
have fax capability to view the fax on their computer. If your recipients access their messages from their
telephone, they can view the fax only by printing it. Internet Explorer must be your default browser.
1
2
3
4
Open the document that you want to fax. It must be 8.5 inches (21.5 cm) wide or less.
On the File menu, click Print.
From the list of printers, select Nortel Fax, then click Print or OK.
The Compose Fax dialog box displays. Before sending the fax, you can add more documents,
including a cover page, by repeating steps 1 to 3. You can also view the fax, and save it as a file.
5
Select a Send option. To send your fax to a fax machine, enter the number(s), then click Send.
To send your fax to a CallPilot or e-mail recipient, select Send using... , then click Send.
View the selected
image
File format and
title of your file
Delete the
selected image
Select this option
to send the fax to
a fax machine
Change the
order of files in
the fax list
Select this option
to send the fax to
a mailbox
Click Send after
selecting the
appropriate
Send option
Save the fax as
a .tif type f file if
you want to send
it later
6
7
If you selected Send using…, you can add a voice introduction to the fax. In the Voice Annotation
dialog box, click Yes, then record the voice file. Or click No to send a simple fax.
A new message window opens with your fax file
attached. Click To… to open the CallPilot or
Personal Address Book, or type the formatted
address in the To field. For addressing
information, see page 7.
8
9
Add attachments and options if required.
See pages 6 and 8.
Click Send.
To create and send a text message
To create a text message, open a new CallPilot message and type or paste plain text into it, then click
the Send Message icon. To save a text message as a file, click Save As from the File menu, and save
it as a .txt file.
CallPilot Desktop Messaging for Microsoft Exchange/Outlook
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You can forward a message, and compose an introduction to send with it. You can also compose a
reply to the sender of a message, or to the sender and all recipients of a message.
To forward or reply to a message
1
2
3
In an open message, click the Forward, Reply,
or Reply to all icon.
Follow the steps for composing a message.
See page 4.
Address a forwarded message the same way
as a new message. Replies are addressed
automatically.
You can change the subject line before sending the
message.
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Before sending a message, you can attach a voice, fax, or text file to it. Voice files can be .vbk or .wav
format for CallPilot recipients, but must be .wav format for non-CallPilot recipients. Fax files must be .tif
type f format. Text files must be .txt format.
Attach File
To attach a file to a message
1
2
3
In a new CallPilot message, click the Attach
File icon.
In the Open File box, select or type the name
of the file that you want to attach.
Click Open to attach the file and return to the
new CallPilot message.
6
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To download the CallPilot Address Book
The CallPilot Address Book contains the names and addresses of all users on your local CallPilot
server. You cannot edit this list. To use the CallPilot Address Book, download it to your computer.
1
In your Inbox, on the Tools menu, select Services…, then select CallPilot Desktop Messaging on
the Services tab.
2
3
Click Properties, then click the Address Book tab.
Click Download now. To refresh the list on a regular basis, check the Remind me… box and enter
the number of days between reminders.
4
Click OK to return to your Inbox.
To add CallPilot addresses to your Personal Address Book
You can add CallPilot addresses to the list of e-mail addresses in your Personal Address Book. You
may want to distinguish between CallPilot and e-mail addresses by adding CallPilot after the recipient’s
name. You can also add distribution list names to your Personal Address Book.
To add an address to your Personal Address Book,
double-click a name in the CallPilot Address Book.
In Properties, click Add to Personal Address Book.
Or, you can create an address manually and add it
to your Personal Address Book.
1
2
On the Tools menu, select Address Book.
On the File menu, click New Entry. Select
CallPilot Address, select Put this entry in the
Personal Address Book, then click OK.
3
4
5
In CallPilot - General, select the appropriate
address type from the drop-down list.
Enter the required address details. Refer to the
online Help for the correct addressing formats.
Click OK.
To address a message from your CallPilot or Personal Address Book
1
2
3
4
5
In a new CallPilot message, click To… .
In the Show names list, select CallPilot Address Book or Personal Address Book.
Select the name of the recipient or distribution list.
Click To ->. You can select one or more addresses, clicking To -> after each one.
Click OK to return to the new CallPilot message.
To address a message manually
You can type an address directly into the To field of a new message. Enclose the address in square
brackets. Refer to the online Help for the correct addressing formats.
CallPilot Desktop Messaging for Microsoft Exchange/Outlook
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You can create a Desktop Messaging personal distribution list for a group of recipients to whom you
frequently send messages. After you create a list, it appears in your Personal Address Book. You
simply select the list when you address a message. You cannot access these lists from your telephone.
You create a CallPilot personal distribution list in the same way that you create a Microsoft Exchange or
Outlook personal distribution list.
To create a personal distribution list
1
In your Inbox, on the Tools menu, click
Address Book.
2
Select Personal Address Book, and on the File
menu, click New Entry.
3
4
Select Personal Distribution List, and click OK.
In New Personal Distribution List Properties, in
Name, type a list name.
5
6
Click Add/Remove Members… to display Edit
New Personal Distribution List Members.
Scroll to CallPilot Address Book and select it.
Select names to add to the Distribution List,
clicking Members -> after each name.
7
8
Click OK to end the list.
Click OK to save the list.
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In a new CallPilot message, you can set priority, sensitivity, and acknowledgment options.
To set Delivery priority for a message
Select Urgent, or leave the setting as Normal.
To set Sensitivity for a message
Select Private, or leave the setting as Public.
Be aware that messages you send marked Private
can be forwarded by the recipient. Also, recipients
in non-CallPilot systems may not be informed of
Private settings. In your message, tell the recipient
that the message is Private.
To request a Read or Delivery receipt
Check Read receipt to request acknowledgment
that your recipient opened the message. Check
Delivery receipt to request acknowledgment that
your recipient received the message.
8
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When you open Lotus Notes and log in to CallPilot Desktop Messaging, you are in the Workspace at
Office window.
To open your CallPilot Inbox, click the Mail icon, click Folders and Views, then click CallPilot Desktop
Messaging. Your Inbox contains your received, sent, draft, and deleted CallPilot messages. From the
Inbox, you can open, move, copy, delete, forward, and reply to messages, and compose new
messages.
The CallPilot indicator in the Windows system tray turns red when you have a new message.
To create a new Click Delete to select a message
You can move a
message, click
New CallPilot
Message
for deletion. To delete messages
permanently from your CallPilot
mailbox, click Empty Trash on
the Actions menu.
message to a new
folder. Keep your
messages in your
CallPilot Desktop
Messaging Inbox or
Drafts folder if you
want to access them
from the telephone.
To open
CallPilot Desktop
Messaging, double-
click the Mail icon in
the Workspace at
Office window
Download all
CallPilot messages
Subject shows
sender’s phone
number, and if
the message is
voice, fax, or text.
Voice messages
show duration; fax
messages show ID
and page count.
To open your
Inbox, click
Folders and Views,
then CallPilot
Desktop Messaging
To open a message,
double-click the
message line
Delivery report
shows that your
message was
received
Star icon shows
new message
Exclamation mark
shows that this
message is Urgent
Sleuth icon shows
that this message
is Private
Read receipt
shows that
your message
was opened by
the recipient
To work offline
See the instructions in the online Help for configuring Desktop Messaging so that you can work offline.
To retrieve your messages before working offline, log in to Lotus Notes, open your Inbox, and on the
Actions menu, click Download All Messages. When you want to work offline, log off and restart Lotus
Notes in Island mode. You can then review your messages and record new messages from your
computer. Lotus Notes stores the messages you send in Island mode and sends them the next time
you connect to the CallPilot server. You can log in to CallPilot from Island mode.
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To play a voice message
To open a voice message, double-click the message line. When you open a voice-only message, the
CallPilot Player appears right away. In mixed voice and fax or text messages, click the Voice icon to
open the CallPilot Player.
You can choose to play your voice messages from your computer or your telephone by clicking the
Telephone or Computer icon in the CallPilot Player. You can change this selection at any time. If you
select Telephone, the phone rings when you open a message, and the message plays when you
answer. If you select Computer, your messages play through your computer’s speakers or your
headphones.
Click to close
message
Move
message
Reply to All
to Trash
Reply
Forward
Position in
message
Duration of
message
Status
Click to play all
messages from
your computer
Go to start
of message
Go to end
of message
Play/replay
Stop
Click to play all
messages from
your telephone
Skip back
Adjust volume
Skip forward
Adjust speed
To change your default audio device and telephone number
You can change your default audio device on the CallPilot Player by clicking the Telephone or
Computer icon. Or, in Lotus Notes, on the Actions menu, click CallPilot Configuration, click the Audio
tab, and select Telephone or Computer.
To change the default telephone number that CallPilot dials to play your voice messages, make sure
that Telephone is selected as your audio device on the Audio tab, then change the telephone number.
2
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To view a fax message
To view faxes in Desktop Messaging, you must have Imaging for Windows installed on your PC. In
addition, your CallPilot administrator must enable fax capability for your mailbox.
To open a fax message, double-click the message line. When you open a fax-only message, the fax
image appears right away. In mixed voice and fax or text messages, click the Fax icon to view the fax.
While viewing the fax, you can enlarge or reduce the image, rotate it, move it, save it, forward and reply
to it, and print it.
Click to close
message
Print
Reply to All
Move
message
to Trash
Reply
Forward
Change page
views
Select part
of image
Go to next or
previous page
Drag/scroll
image
Rotate left
Rotate right
Zoom in
Zoom out
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ꢀꢅ"ꢋꢅꢉꢄꢎꢍꢇ" ꢉꢉꢁꢍ ꢉ
You can compose a message that is any combination of voice, fax, or text. A composed message can
be a new message, a reply to a received message, or an introduction to a forwarded message. Before
you send a message, you can add attachments and options.
To record and send a voice message
You create a voice message by opening a new CallPilot message and recording a message from your
computer or your telephone. You can send the message or save it to send later.
1
2
3
4
In the CallPilot Desktop Messaging Inbox, click the New CallPilot Message button.
In the new message window, click the Telephone icon in the toolbar to open the CallPilot Player.
On the CallPilot Player, click the red Record button to start recording.
If you are recording from the computer, record your message into the microphone. Click Stop to
end the recording.
If you are recording from the telephone, answer when it rings. At the tone, record your message.
Click Stop to end the recording, then hang up.
5
Click To… to open your personal Address Book, or type the formatted address in the To field.
For addressing information, see page 7.
6
7
Add attachments and options if required. See pages 6 and 8.
On the toolbar, click the Send Message icon.
Click the Telephone
icon to open the
Send Message
Save
CallPilot Player,
then record your
message
Click to go to the
Click the Attach
File icon to
attach a voice,
fax, or text file
Personal Address
Book. You must use
CallPilot addresses,
not e-mail addresses.
Message options:
Urgent or Normal
Delivery
Public or Private
Read or Delivery
acknowledgment
request
Click to record all
messages from
your computer
Click to record all
messages from
your telephone
Stop
Adjust volume
Record
Adjust speed
To save a newly created voice message as a file
You can record a voice message and save it as a file to use later.
1
2
In a new CallPilot message, record a message and, on the File menu, click Save as… .
In the File name box, type a name for the file, select a folder to keep the file in, then click Save.
Save voice files as .vbk files if your recipients are all CallPilot users, or save them as .wav files if
some recipients are non-CallPilot users.
4
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To create and send a fax message
To send a fax, your CallPilot mailbox must have fax capability enabled. The recipients of your fax must
also have fax capability to view the fax on their computer. If your recipients access their messages from
their telephone, they can view the fax only by printing it. You can send your fax to a fax machine.
1
2
3
4
Open the document that you want to fax. It must be 8.5 inches (21.5 cm) wide or less.
On the File menu, click Print.
From the list of printers, select Nortel Fax, then click Print or OK.
The Compose Fax dialog box displays. Before sending the fax, you can add more documents,
including a cover page, by repeating steps 1 to 3. You can also view the fax, and save it as a file.
5
Select a Send option. To send your fax to a fax machine, enter the number(s), then click Send.
To send your fax to a CallPilot mailbox, select Send using... , then click Send.
View the selected
image
File format and
title of your file
Delete the
selected image
Select this option
to send the fax to
a fax machine
Change the
order of files in
the fax list
Select this option
to send the fax to a
CallPilot mailbox
Click Send after
selecting the
appropriate
Save the fax as
a .tif type f file if
you want to send
it later
Send option
6
If you selected Send using…, a new message
window opens. Click To… to open your personal
Address Book, or type the formatted address in
the To field. For addressing information, see
page 7.
7
8
Add message options if required. See page 8.
Click the Send Message icon.
To create and send a text message
To create a text message, open a new CallPilot message and type or paste plain text into it, then click
the Send Message icon. To save a text message as a file, click Save As from the File menu, and save
it as a .txt file.
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You can forward a message and compose an introduction to send with it. You can also compose a reply
to the sender of a message, or to the sender and all recipients of a message.
To forward or reply to a message
1
2
3
In an open message, click the Forward, Reply,
or Reply to all icon.
Follow the steps for composing a message.
See page 4.
Address a forwarded message the same way
as a new message. Replies are addressed
automatically.
You can change the subject line before sending the
message.
&ꢕꢕꢄꢎꢍꢇꢁꢆꢆꢁꢗꢐ" ꢎꢆꢉꢇꢆꢅꢇ" ꢉꢉꢁꢍ ꢉ
Before sending a message, you can attach a voice, fax, or text file to it. Voice files can be .vbk or .wav
format for CallPilot recipients, but must be .wav format for non-CallPilot recipients. Fax files must be .tif
type f format. Text files must be .txt format.
Attach File
To attach a file to a message
1
2
3
In a new CallPilot message, click the Attach
File icon.
In the Open File box, select or type the name
of the file that you want to attach.
Click Open to attach the file and return to the
new CallPilot message.
6
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&ꢕꢕꢓ ꢉꢉꢄꢎꢍꢇ" ꢉꢉꢁꢍ ꢉ
To download CallPilot addresses to your personal Address Book
You can download the names and addresses of any CallPilot users on your Lotus Notes server to your
personal Address Book. After you download this list, you can add to it or edit it.
1
For automatic download, in your Inbox, on the Actions menu, click CallPilot Configuration, then
click the Address Book tab.
2
Check Download address book at logon, then click OK.
Or
1
For manual download, in your Inbox, on the Actions menu, click CallPilot Configuration, then click
the Address Book tab. Make sure the Download Address Book at logon box is not checked.
2
3
4
Double-click the Address Book icon in the Workspace at Office window.
In your personal Address Book, in the left pane, click People (CallPilot).
On the Actions menu, click Download CallPilot Address Book.
To add names to your personal Address Book
You can create a CallPilot address manually and
add it to your personal Address Book.
1
Double-click the Address Book icon in the
Workspace at Office window.
2
Select People (CallPilot), then click the Add
Person button.
3
4
Enter at least a Last Name and First Name.
Click the arrow beside CallPilot Address to
open the CallPilot Address Assistant. Select
the appropriate address type.
5
In the address dialog box, enter the required details. Refer to the online Help for the correct
addressing formats.
6
7
Click Add Address to Personal Address Book, then click OK.
In Person (CallPilot), click the Save button, then click the Close button.
To address a message from the address book
1
In a new CallPilot message, click To… and select either the CallPilot address list on your Lotus
Notes server, or, in your personal Address Book, select People or Groups (CallPilot).
2
In the Name list, select the name of the recipient.
To select a group, check the View by groups box, then select a group name.
3
4
Click To ->. You can select one or more addresses, clicking To -> after each one.
Click OK to return to the new CallPilot message.
To address a message manually
You can type an address directly into the To field of a new message. Enclose the address in quotation
marks. Refer to the online Help for the correct addressing formats.
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ꢀꢓ ꢁꢆꢄꢎꢍꢇꢀꢁꢂꢂꢃꢄꢂꢅꢆꢇꢍꢓꢅꢒꢋꢇꢂꢄꢉꢆꢉ
You can create a distribution list for a group of recipients to whom you frequently send messages. After
you create a list, it appears in your personal Address Book in Groups (CallPilot).
You create a CallPilot group in the same way that you create a Lotus Notes group. The difference is
that the CallPilot group must contain only CallPilot addresses, not e-mail addresses.
To create a CallPilot group
1
2
3
4
Double-click the Address Book icon in the
Workspace at Office window.
Select Groups (CallPilot), then click the Add
Group button.
Enter a Group Name and Description, then
click the arrow beside Members.
In your personal Address Book, place a check
mark beside each name that you want to add
to the group. Click OK to exit the list.
5
Click the Save button, then the Close button.
You can edit or delete the list in Groups (CallPilot).
( ꢆꢆꢄꢎꢍꢇ" ꢉꢉꢁꢍ ꢇꢅꢋꢆꢄꢅꢎꢉ
In a new CallPilot message, you can set priority, sensitivity, and acknowledgment options.
To set Delivery priority for a message
Select Urgent, or leave the setting as Normal.
To set Sensitivity for a message
Select Private, or leave the setting as Public.
Be aware that messages you send marked Private
can be forwarded by the recipient. Also, recipients
in non-CallPilot systems may not be informed of
Private settings. In your message, tell the recipient
that the message is Private.
To request a Read or Delivery receipt
Check Read receipt to request acknowledgment
that your recipient opened the message. Check
Delivery receipt to request acknowledgment that
your recipient received the message.
8
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ꢀꢁꢂꢂꢃꢄꢂꢅꢆꢇꢈ ꢉꢊꢆꢅꢋꢇꢌ ꢉꢉꢁꢍꢄꢎꢍ
ꢖꢅꢓꢇ)ꢅ! ꢂꢂꢇꢜꢓꢅꢒꢋ*ꢄꢉ
When you open Novell GroupWise, your CallPilot messages appear in the CallPilot Desktop Messaging
folder. You can open, move, copy, delete, forward, and reply to messages, and compose new
messages.
The CallPilot indicator in the Windows system tray turns red when you have a new message.
To open a message,
double-click the
message line
To create a new
message, click
the New CallPilot
Message icon
Date and time
received
The CallPilot
Desktop Messaging
folder contains your
CallPilot messages
Subject shows
sender’s phone
number, and if the
message is voice,
fax, or text. Voice
messages show
duration; fax
You can move a
message to a new
folder that you create
inside your CallPilot
folder.
messages show
ID and page count.
A Delivery report
shows that your
message was
received. A Read
receipt shows that
your message was
opened by the
recipient.
Red icon shows
that this message
is urgent
New messages
appear in bold
To work offline
To work offline, you need a computer that has Desktop Messaging installed and configured in the same
way as your office computer. Log in to Novell GroupWise and, on the Tools menu, click CallPilot
Desktop Messaging, then click Download all CallPilot Messages. You can then work offline, reviewing
your messages and recording new messages from your computer. CallPilot stores your new messages
and sends them the next time you log in to the CallPilot server.
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To play a voice message
To open a voice message, double-click the message line. When you open a voice-only message, the
CallPilot Player appears right away. In mixed voice and fax or text messages, click the Voice icon to
open the CallPilot Player.
You can choose to play your voice messages from your telephone or your computer by clicking the
Telephone or Computer icon in the CallPilot Player. You can change this selection at any time. If you
select Telephone, the phone rings when you open a message, and the message plays when you
answer. If you select Computer, your messages play through your computer’s speakers or your
headphones.
Close
message
Open next
message
Open previous
message
Reply
Forward
Delete entire
message
Position in
message
Duration of
message
Status
Click to play all
messages from
your computer
Click to play all
messages from
your telephone
Go to start
of message
Go to end
of message
Play/replay
Stop
Skip back
Adjust volume
Skip forward
Adjust speed
To change your default audio device and telephone number
You can change your default audio device on the CallPilot Player by clicking the Telephone or
Computer icon. Or, in your Inbox, on the Tools menu, click CallPilot Desktop Messaging, click CallPilot
Desktop Messaging Options, click the Audio tab, and select Telephone or Computer.
To change the default telephone number that CallPilot dials to play your voice messages, make sure
that Telephone is selected as your audio device on the Audio tab, then change the telephone number.
2
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To view a fax message
To view faxes in Desktop Messaging, you must have Imaging for Windows installed on your PC. In
addition, your CallPilot administrator must enable fax capability for your mailbox.
To open a fax message, double-click the message line. When you open a fax-only message, the fax
image appears right away. In mixed voice and fax or text messages, click the Fax icon to view the fax.
While viewing the fax, you can enlarge or reduce the image, rotate it, move it, save it, add a voice
annotation to the saved file, forward and reply to it, and print it.
Close
message
Open next
message
Print
Open previous
message
Delete entire
message
Reply
Select part
of image
Forward
Change page
Drag/scroll
image
views
Go to next or
previous page
Rotate left
Rotate right
Zoom in
Zoom out
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ꢀꢅ"ꢋꢅꢉꢄꢎꢍꢇ" ꢉꢉꢁꢍ ꢉ
You can compose a message that is any combination of voice, fax, or text. A composed message can
be a new message, a reply to a received message, or an introduction to a forwarded message. Before
you send a message, you can add attachments and options.
To record and send a voice message
You create a voice message by opening a new CallPilot message and recording a message from your
computer or your telephone. You can send the message or save it to send later.
1
2
3
4
In the Novell GroupWise toolbar, click the New CallPilot Message icon.
In the new message window, click the Telephone icon in the toolbar to open the CallPilot Player.
On the CallPilot Player, click the red Record button to start recording.
If you are recording from the computer, record your message into the microphone. Click Stop to
end the recording.
If you are recording from the telephone, answer when it rings. At the tone, record your message.
Click Stop to end the recording, then hang up.
5
Click To… to open the Address Book, or type the formatted address in the To field. For addressing
information, see page 7.
6
7
Add attachments and options if required. See pages 6 and 8.
On the toolbar, click the Send Message icon.
Click the Attach
File icon to
attach a voice,
fax, or text file
Send message
Save message
Click the text icon
to create a text
message
Click to go to the
Address Book
Click the Telephone
icon to open the
CallPilot Player,
then record your
message
Message options:
Urgent or Normal
Delivery
Public or Private
Read or Delivery
acknowledgment
request
Click to record all
messages from
your computer
Click to record all
messages from
your telephone
Stop
Adjust volume
Record Adjust speed
To save a newly created voice message as a file
You can record a voice message and save it as a file to use later.
1
2
In a new CallPilot message, record a message, and on the File menu, click Save as... .
In the File name box, type a name for the file, select a folder to keep the file in, then click Save.
Save voice files as .vbk files if your recipients are all CallPilot users, or save them as .wav files if
some recipients are non-CallPilot users.
4
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To create and send a fax message
To send a fax, your CallPilot mailbox must have fax capability. The recipients of your fax must also
have fax capability to view the fax on their computer. If your recipients access their messages from their
telephone, they can view the fax only by printing it. You can send your fax to a fax machine.
1
2
3
4
Open the document that you want to fax. It must be 8.5 inches (21.5 cm) wide or less.
On the File menu, click Print.
From the list of printers, select Nortel Fax, then click Print or OK.
The Compose Fax dialog box displays. Before sending the fax, you can add more documents,
including a cover page, by repeating steps 1 to 3. You can also view the fax, and save it as a file.
5
Select a Send option. To send your fax to a fax machine, enter the number(s), then click Send.
To send your fax to a CallPilot or e-mail recipient, select Send using... , then click Send.
View the selected
image
File format and
title of your file
Delete the
selected image
Select this option
to send the fax to
a fax machine
Change the
order of files in
the fax list
Select this option
to send the fax to
a mailbox
Click Send after
selecting the
appropriate
Save the fax as
a .tif type f file if
you want to send
it later
Send option
6
If you selected Send using…, a new message
window opens, displaying your fax. Click To… to
open the Address Book, or type the formatted
address in the To field. For addressing
information, see page 7.
7
8
Add a voice or text attachment and message
options, if required. See pages 6 and 8.
Click the Send Message icon.
To create and send a text message
To create a text message, open a new CallPilot message and type or paste plain text into it, then click
the Send Message icon. To save a text message as a file, click Save As on the File menu, and save it
as a .txt file.
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You can forward a message, and compose an introduction to send with it. You can also compose a
reply to the sender of a message, or to the sender and all recipients of a message.
To forward or reply to a message
1
2
3
In an open message, click the Forward or
Reply icon.
Follow the steps for composing a message.
See page 4.
Address a forwarded message the same way
as a new message. Replies are addressed
automatically.
You can change the subject line before sending the
message.
&ꢕꢕꢄꢎꢍꢇꢁꢆꢆꢁꢗꢐ" ꢎꢆꢉꢇꢆꢅꢇ" ꢉꢉꢁꢍ ꢉ
Before sending a message, you can attach a voice, fax, or text file to it. Voice files can be .vbk or .wav
format for CallPilot recipients, but must be .wav format for non-CallPilot recipients. Fax files must be .tif
type f format. Text files must be .txt format.
To attach a file to a message
Attach File
1
2
3
In a new CallPilot message, click the Attach
File icon.
In the Open File box, select or type the name
of the file that you want to attach.
Click Open to attach the file and return to the
new CallPilot message.
6
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&ꢕꢕꢓ ꢉꢉꢄꢎꢍꢇ" ꢉꢉꢁꢍ ꢉ
To add CallPilot addresses to your personal Address Book
You can add CallPilot addresses to the list of e-mail addresses in your personal Address Book. You
may want to distinguish between CallPilot and e-mail addresses by adding CallPilot after the recipient’s
name. You can also add distribution list names to your personal Address Book.
You can add a CallPilot address to your personal
Address Book by copying it.
1
In the CallPilot Address Book, select and
right-click a name.
2
3
Click Copy to… .
In Copy Names Between Address Books,
select the name of your personal Address
Book, then click OK.
You can also create an address manually and add
it to your personal Address Book.
1
2
On the Tools menu, select Address Book.
Select your personal Address Book, then click
the Add button.
3
4
In New Entry, select Person and click OK.
In CallPilot - General, select the appropriate
address type from the drop-down list. Then
enter the required address details. Refer to the
online Help for the correct addressing formats.
Click OK.
To address a message from your address book
1
2
3
4
5
In a new CallPilot message, click To… .
Select CallPilot Address Book or your personal Address Book.
Select the name of the recipient or distribution list.
Click Add ->. You can select one or more addresses, clicking Add -> after each one.
Click OK to return to the new CallPilot message.
To address a message manually
You can type an address directly into the To field of a new message. Refer to the online Help for the
correct addressing formats.
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ꢀꢓ ꢁꢆꢄꢎꢍꢇꢋ ꢓꢉꢅꢎꢁꢂꢇꢕꢄꢉꢆꢓꢄ'ꢒꢆꢄꢅꢎꢇꢂꢄꢉꢆꢉ
You can create a Desktop Messaging personal distribution list for a group of recipients to whom you
frequently send messages. After you create a list, it appears in your personal Address Book. You simply
select the list when you address a message. You cannot access these lists from your telephone.
You create a CallPilot personal distribution list in the same way that you create a Novell GroupWise
personal distribution list.
To create a personal distribution list
1
2
On the Tools menu, select Address Book.
Select CallPilot Address Book or your personal
Address Book.
3
4
5
Select names, clicking To -> after each one.
Click Save Group.
In Save as Group, type a name for the list,
then click OK.
You can add or delete names for this group. Click
Information, then Edit Group.
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In a new CallPilot message, you can set priority, sensitivity, and acknowledgment options.
To set Delivery priority for a message
Select Urgent, or leave the setting as Normal.
To set Sensitivity for a message
Select Private, or leave the setting as Public.
Be aware that messages you send marked Private
can be forwarded by the recipient. Also, recipients
in non-CallPilot systems may not be informed of
Private settings. In your message, tell the recipient
that the message is Private.
To request a Read or Delivery receipt
Check Read receipt to request acknowledgment
that your recipient opened the message. Check
Delivery receipt to request acknowledgment that
your recipient received the message.
8
CallPilot Desktop Messaging for Novell GroupWise
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You can use the following Internet mail applications with CallPilot Desktop Messaging: Netscape
Messenger, Microsoft Outlook Express, Microsoft Outlook 98, and Eudora Pro. Check with your
administrator for the specific versions of these applications that are supported with this release.
When you open your Internet mail application, you see your CallPilot messages as well as your e-mail
messages. You can open, move, copy, delete, forward, and reply to CallPilot messages, and compose
new CallPilot messages, in the same way as your e-mail messages.
To open a message,
double-click the
message line
Deleted messages
are deleted
Subject shows
immediately or
sender and
later, depending on
your configuration
message details.
Voice messages
show duration; fax
messages show ID
and page count
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Use the CallPilot Player to play and record voice messages. To open the CallPilot Player from the Start
menu, click Programs, click Nortel Networks CallPilot Desktop Messaging, then click CallPilot Player.
Refer to the online Help available with the CallPilot Player for configuration information.
Click to close
CallPilot Player
Click to play all
messages from
your telephone
Position in
message
Duration of
message
Click to play all
messages from
your computer
Play/replay
Stop
Adjust
volume
Go to start
of message back
Skip
Skip
Go to end
Record
Adjust
speed
forward of message
CallPilot Desktop Messaging for Internet Mail Clients
1
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To play a voice message
To play a voice message, click on the message to open it, then click the Voice icon to open the CallPilot
Player. On the CallPilot Player, click the Telephone or Computer icon to select the audio device for
playing voice messages. You can change this selection at any time. If you select Telephone, the phone
rings when you open a message, and the message plays when you answer. If you select Computer,
your messages play through your computer’s speakers or your headphones.
To view a fax message
To view a fax message, open the message and click on the Fax icon to display the fax image. While
viewing the fax, you can enlarge or reduce the image, rotate it, move it, copy it, and print it.
To view a text message
To view a text message, simply open the message. To view a text attachment, click on the Text icon.
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In CallPilot Desktop Messaging, you send a voice or fax message by attaching a file to a new message.
When addressing the message, use only CallPilot addresses.
To compose and send a message
To compose a message, open a new message window and attach a voice or fax file, or type text, then
address and send the message. You may be able to set options such as urgent or private.
To forward or reply to a message
To forward or reply to a message, click Forward, Reply, or Reply All to open a new message. Attach a
voice or fax file, or type text, then address and send the message. Replies are self-addressed.
To create a voice or fax file
To create a voice file, open the CallPilot Player and record a voice message. In the File menu, click
Save As, enter a name for the file, and save it in .vbk format for CallPilot recipients, or in .wav format for
non-CallPilot recipients. Attach this file to a new message.
To create a fax file, open the document that you want to fax, and click Print. In the Print dialog box,
select Nortel Fax as the printer and click OK. When the Compose Fax window appears, select a Send
option. If you select Send to a fax machine, enter the number(s), then click Send. If you select Send
using Nortel Desktop Accessories, click Send. You can add a voice annotation if required, then the Fax
Message window appears with the fax file attached. Address the message, then click Send.
To attach a file to a message
To attach a file to a message, click the Attach or Insert File icon or menu item in the new message
window. Navigate to the file that you want to attach, select it, then click Open or Attach.
To address a message
Click To… in a new message and select a CallPilot address from your address book, or type a CallPilot
address in the To… field. The CallPilot server must be set as the default mail account.
To send a message
After you have created and addressed a new message, a reply, or a forwarded message, click Send.
2
CallPilot Desktop Messaging for Internet Mail Clients
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Use your Web browser and CallPilot Web Messaging to work with your voice, fax, and text messages.
After you log in, your Message List displays your CallPilot messages. You can open and play voice
messages, and view fax and text messages. You can keep each message or delete it.
Select
To open a
Standard Windows Media
Player or CallPilot Player
message, click
the Subject area
Closed envelope
shows that a
message is new;
open envelope
shows that a
Indicator tells you
when you have
new messages
message is read
To exit
CallPilot Web
Messaging,
click Logout
To check for
new messages,
click Update
Download
media players
if required
Subject shows the
sender’s phone
number, and if
To select a message
for deletion, place a
check mark beside it
the message is
voice, fax, or text.
Voice messages
show duration; fax
messages show ID
and page count.
To permanently
delete a message
from your CallPilot
mailbox, click Delete
To install media players
Click the Downloads button to install media players, if they are not already installed on your computer.
To play voice messages, you need the CallPilot Player, the Microsoft Windows Media Player, or
another WAV-compatible media player. To view fax messages, you need Microsoft Imaging for
Windows.
To select a media player
In the Select a media player box, select Standard or CallPilot.
If you select the Standard media player, your voice messages are played by the Microsoft Windows
Media Player or other installed WAV-compatible media player through your computer’s speakers or
your headphones.
If you select CallPilot as your media player, your voice messages are played by the CallPilot Player.
You can choose to play voice messages from your computer or your telephone by clicking the
Computer or Telephone icon on the CallPilot Player. If your computer is your audio device, the
message plays through your computer’s speakers or your headphones. If your telephone is your audio
device, your telephone rings, and the message plays when you answer.
CallPilot Web Messaging
1
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To play a voice message
To open a voice message, click the Subject area of a message in your Message List. The media player
that you selected opens and plays the message.
Open message
shows message
details
Click Message List
to close the current
message and
return to the
Message List
Media Player opens
if you select
Standard as your
media player
CallPilot Player
opens if you select
CallPilot as your
media player
Click to close
CallPilot Player
Click to play all
messages from
your telephone
Play/replay
Click to play all
messages from
your computer
Stop
Adjust
volume
Go to start
of message back
Skip
Skip
forward
Go to end
of message
Adjust
speed
To view a fax message
To view a fax message, click the Subject area in the Message List to open the message, then click the
Fax icon to display the fax image. While viewing the fax, you can enlarge or reduce the image, rotate it,
move it, copy it, and print it.
To view a text message
To view a text message, click the Subject area in the Message List to open the message. To view a text
attachment, click the Text icon.
2
CallPilot Web Messaging
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CallPilot Desktop Messaging
Quick Reference Guide
Toronto Information Products
Nortel Networks
522 University Avenue, 14th Floor
Toronto, Ontario, Canada
M5G 1W7
Copyright © 2000 Nortel Networks, All Rights Reserved.
Information is subject to change without notice. Nortel Networks
reserves the right to make changes in design or components as
progress in engineering and manufacturing may warrant.
Publication number:
P0907835 in package of 10
NTRG22AC/A0789401
1.07
Product release:
Document issue:
Date:
Standard 1.0
April 2000
Printed in the United States of America
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