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Introduction
This card is for subscribers with display telephones that use the
Norstar Voice Mail interface.
Mailbox greetings
There are three types of Personal mailbox greetings: Primary,
Alternate and Personalized.
CallPilot voice prompts
CallPilot voice prompts tell you which dialpad button to press
for CallPilot options.
CallPilot Quick Reference Card
Mailbox initialization
Primary mailbox greeting
On one line display telephones:
• The voice prompt plays immediately.
Norstar Voice Mail interface
You must initialize your mailbox to receive and store messages.
To initialize and open your mailbox for the first time:
1. Press ≤·°⁄ on your display telephone.
This is your everyday mailbox greeting. In this greeting include
your name, mailbox number and a brief message explaining to
callers that you are unable to answer their calls.
•
•
Use the dialpad only to enter a command.
If you know the corresponding dialpad number for the
option you want, you can press it any time during the voice
prompt.
1
4
7
2
3
New
Record
2. Press ‚‚‚‚ (default password) and press OK or £.
Alternate mailbox greeting
This is a special greeting for times when you are away from the
office or on vacation.
Messages
Messages
3. Choose a password from four to eight digits long that does not
start with zero. Enter your new mailbox password and press
OK or £.
•
•
•
Press £ on the dialpad to interrupt a voice prompt.
Press • to return to the previous display prompt.
If you do not choose an option after five seconds, the voice
prompt replays the options.
5
6
Personalized mailbox greeting
Saved
4. Enter your new mailbox password again and press OK or £.
Messages
•
If you do not choose an option, the CallPilot session ends.
Up to three Personalized mailbox greetings are available when
your company subscribes to Caller ID (CLID) services from your
local telephone company.
5. At the tone, record your name in the Company Directory.
6. Press £ to end the recording. Press £ to accept the
recording.
8
9
#
A Personalized mailbox greeting plays to callers based on the
caller’s telephone number. CallPilot recognizes the assigned
incoming telephone number and plays the Personalized mailbox
greeting.
7. Press ® to end the session.
Mailbox
Commands
Now you are ready to record your personal mailbox greetings and
to use the CallPilot features described in this card.
Note: If you do not record any personal greetings, your
Company Directory name plays to callers who reach your
mailbox.
0
Use the Mailbox commands illustration as a guide when you
record your greetings.
© 2005 Nortel Networks
N0027379 01
Printed in Canada
*
Recording Tips
•
Use your handset, not the Handsfree feature.
On two line display telephones:
•
Speak clearly and at a pace that is easy to understand.
•
Use the display button or the dialpad to enter a command.
• The voice prompt plays after a five second delay.
• When there are more than three options, or you do not know
what the options are, wait for the voice prompt to state the
options.
Select a mailbox greeting
After you record Primary and Alternate greetings, you must select
a greeting to play. If you do not select a greeting, the Primary
greeting plays automatically.
If you choose the Alternate mailbox greeting, you are asked
whether the mailbox accepts messages. If you choose Y (yes) your
mailbox receives messages in the usual way.
Mailbox commands
From an outside tone dial telephone, dial your
company’s telephone number.
From your display telephone
enter ≤ ·°⁄.
•
•
Press £ on the dialpad to interrupt a voice prompt.
If you do not choose an option after five seconds, the voice
prompt replays the options.
Follow the voice prompts or the button options on your
display telephone to open your mailbox.
When CallPilot answers, press •• and follow
the voice prompts to open your mailbox.
If you choose N (no):
•
•
Messages cannot be left in your mailbox.
‹
¤
°
fl
The Alternate mailbox greeting takes precedence over all
other greetings.
Mailbox
Administration
Record
Message
Listen to New
Messages
Listen to Saved
Messages
Personalized greetings will be played for up to three specific
external telephone numbers instead of the Primary or Alternate
greetings.
¤
⁄
›
fl
°
•
fi
Use the Mailbox commands illustration as a guide when you
choose a greeting.
Outbound
Transfer
Options
Return to
Main
Menu
Company
Directory
Target
Attendant
Greetings and
Call Forward
Options
Off-Premise
Message
Notification
Change
Password
Example of a two line display
About your mailbox password
Change your mailbox password every 30 days. Your mailbox
password keeps your voice messages private and confidential.
Pswd:
OTHR
Display command line
Display button options
‹
⁄
¤
RETRY
OK
Record Greetings
Call Forward
Choose Greeting
Choose an uncommon password (not 1111 or 1234) that is from
four to eight digits long and does not start with zero.
Display buttons
Make sure you are familiar with how to operate display
telephones. Refer to your Telephone User Card.
Use the Mailbox commands illustration as a guide when you
change your password.
¤
‹
¤
⁄
⁄
Alternate
Personalized
Primary
Alternate
Primary
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