Carrier VoIP
Nortel IP Phone 2001 User Guide
(CICM)
Release: CICM 10.1
Document Revision: 09.01
www.nortel.com
NN10300-005
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Contents
Carrier VoIP
Nortel IP Phone 2001 User Guide (CICM)
NN10300-005 09.01 Standard
4 July 2008
Copyright © 2008 Nortel Networks
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4
Carrier VoIP
Nortel IP Phone 2001 User Guide (CICM)
NN10300-005 09.01 Standard
4 July 2008
Copyright © 2008 Nortel Networks
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5
Carrier VoIP
Nortel IP Phone 2001 User Guide (CICM)
NN10300-005 09.01 Standard
4 July 2008
Copyright © 2008 Nortel Networks
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6
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Nortel IP Phone 2001 User Guide (CICM)
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7
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New in this release
Features
There were no feature changes made to this document.
Other changes
There were no other changes made to this document.
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8
New in this release
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9
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Overview
The IP Phone 2001 brings voice and data to the desktop by connecting
directly to a Local Area Network (LAN) through an Ethernet connection.
Basic features
The IP Phone 2001 supports these features:
• four soft keys
• multifield LCD screen
• speaker for on-hook dialing or on-hook listening
• volume control bar for adjusting ringer, speaker and handset volume
• two specialized fixed keys:
— Services
— Inbox
• three Call processing fixed keys:
— Line
— Hold
— Goodbye
• Automatic network configuration
Not all features are available on all telephones. Consult your system
administrator to verify which features are available to you.
Figure 1 "IP Phone 2001 " (page 10) , shows the location of the keys and
the components of the IP Phone 2001.
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10 Overview
Figure 1
IP Phone 2001
Terminal display
Figure 2 "IP Phone 2001 display" (page 10) , describes the IP Phone 2001
display areas.
Figure 2
IP Phone 2001 display
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11
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IP Phone 2001 menu systems
After you have successfully logged on to the IP Phone, the menu systems
are active and available. Menu items, the Inbox, the Outbox, and Directory
entries, are accessed through lists. An up or down arrow appears beside
an item to indicate the navigation key you can press to scroll to the next
item. Labels appear on the bottom row above the soft keys, in response to
items selected in the display.
The IP Phone menu system provides access to these menus and
submenus.
• Logoff
• Call Services
• Settings
— Regional
— User
— Terminal
— Call
• Directory
• Inbox
• Outbox
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12 IP Phone 2001 menu systems
Figure 3
IP Phone 2001 display menu hierarchy
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Settings menu 13
Call Services menu
The Call Services menu gives the IP Phone 2001 access to Centrex
features. The soft keys in the display provide an alternative to the
dedicated feature keys on an IP Phone 2004. Any changes made to the
2001 feature key assignments, through the feature menu, apply only when
the user is logged on to an IP Phone 2002 or 2004, which has dedicated
Feature Keys.
The Call Services menu is available after you select a Centrex feature
from the list and press OK. Use the Call Services menu to:
• Activate a feature
• Deactivate a feature
• Assign a Centrex feature to a soft key
• Remove a feature from a soft key
• Reset the soft keys to the default settings
• View the current soft key assignments
• View a feature profile
• Change the label associated with a soft key
Settings menu
The Settings menu provides access to these submenus, which allow you
to configure user preferences.
Regional menu
Items in the Regional menu allow you to select the your language, the time
zone, and the time and date format the terminal uses; or to reset these
terminal settings to their defaults.
Use the Regional menu to configure:
• Language preference
• Time format which allows you to configure the following:
— Time zone
— Enable or disable Daylight Saving Time
— Select the format used to display the time
— Select the format used to display the date
— Reset the time to the defaults
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14 IP Phone 2001 menu systems
User menu
Use the User menu to:
• View your user name
• View your login type
• Enable or disable auto login feature
• Change your password
Terminal menu
Use the Terminal menu to configure your:
• View your audio profile
• Adjust the contrast level of the display
• Performing a firmware upgrade
Call menu
The Call menu allows you to access these menus:
• Feature
• History
• Softkey
Softkey Status
This item allows you to view the Centrex features currently assigned to
the soft keys.
Inbox
Outbox
To use this feature you must assign the Outbox to a Directory Number
Directory
To use this feature, you must assign the Directory to a DN key. After you
assign a DN key to the Directory, use the Directory menu to:
• Add an entry to the directory
• Edit a directory entry
• Delete an entry from the directory
• Make a call using the directory
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15
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Connecting the IP Phone 2001
components
Follow this procedure to connect the handset to the terminal, and to
connect the terminal to the LAN, and to a power source.
CAUTION
Risk of equipment damage
Do not plug the IP Phone 2001 into a regular telephone jack. This causes severe
damage to the terminal. Consult your system administrator to ensure that you plug
your telephone into a 10/100BaseT Ethernet jack.
the connectors.
Procedure Steps
Step
Action
1
2
3
Connect one end of the handset cord to the handset jack
(identified with a handset icon) on the underside of the terminal.
Connect the other end of the handset cord the jack on the
handset.
Connect one end of the CAT-5 line cable to the LAN Ethernet
port (identified with a LAN icon), located on the underside of the
terminal.
4
5
Plug the other end of the CAT-5 line cable into the IP network.
Contact your installation technician for the proper power option.
The IP Phone 2001 can be powered by an AC adapter, or over
a LAN.
6
7
Thread the cord around the strain relief, retaining hook and
channel provided for a secure power connection.
Secure the terminal footstand to the base.
--End--
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16 Connecting the IP Phone 2001 components
Procedure job aid
This figure shows the location of the connectors on the back of the IP
Phone 2001 terminal.
Figure 4
IP Phone 2001 connectors
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17
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Logging on
Follow this procedure to log on to an IP Phone 2001.
If the Centrex IP Client Manager (CICM) is set up as part of a group of
CICMs, you can choose which CICM to connect to. After you select a
gateway, the terminal directs itself to that CICM and the Username screen
appears.
If a firmware upgrade for the IP Phone 2001 is available, the system
prompts you to upgrade when you log on. If the terminal is below the
minimum level, the only option available is Yes. You cannot log on until
you perform the upgrade. If the firmware level is between the minimum
and maximum level set by the administrator, Yes and No options appear
on the soft keys.
Procedure Steps
Step
Action
1
2
If the Selective Gateway Login feature is configured on your
system, press the down navigation key to scroll through the list
to select the gateway.
When the gateway you want appears, press Ok, or start entering
your user name.
If the Username Screen appears when you start to enter your
user name, the characters you already entered appear in the
Username field.
3
4
If you make a mistake entering your user name, press Clear to
clear the field and re-enter your user name.
If your user name is too long for the display (longer than 15
characters), the digits scroll to the left and an ellipsis appears to
the left of the field.
Press Ok.
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18 Logging on
The password screen appears.
5
6
7
Enter your password. For security, the password characters are
displayed as asterisks (*).
If you make an error, press Clear to clear the field, and then
enter your password.
Press Ok.
You are logged on and the Menu screen appears.
--End--
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19
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Logging off
Follow this procedure to log off from the network.
Prerequisites
You must be logged on.
Procedure Steps
Step
Action
1
2
From the main menu, select Log Off.
Press Ok.
A confirmation screen appears.
Press Yes.
3
You are logged off from the network.
--End--
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20 Logging off
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21
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Making calls
Follow these procedures to make calls.
Navigation
Making a call using off-hook dialing
Follow this procedure to make a call using off-hook dialing.
Prerequisites
You must be logged on.
Procedure Steps
Step
1
Action
Pick up the handset.
You hear a dial tone.
2
3
Use the dialpad to enter the number.
When the call is answered, lift the handset and speak into the
mouthpiece.
--End--
Making a call using hands-free dialing
Follow this procedure to make a call using hands-free dialing. See Figure
1 "IP Phone 2001 " (page 10) , for the location of the Line key.
Prerequisites
You must be logged on.
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22 Making calls
Procedure Steps
Step
1
Action
With the handset in the cradle, press the Line key on the
terminal.
You hear a dial tone.
2
3
Use the dialpad to enter the number.
When the call is answered, lift the handset and speak into the
mouthpiece.
--End--
Make a call using predial
Follow this procedure to use the predial feature to make a call.
Prerequisites
You must be logged on.
Procedure Steps
Step
1
Action
Use the dialpad to enter the number before you lift the handset.
Do not press the Line key.
The number is entered into the terminal.
When you want to make the call, press Ok.
The number is dialed.
2
3
When the call is answered, lift the handset and speak into the
mouthpiece.
--End--
Editing a predialed number
Follow this procedure to edit a number held in the predialed state.
Prerequisites
• You must be logged on.
• A number must be predialed.
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Editing a predialed number 23
Procedure Steps
Step
1
Action
Perform one of these steps.
• To delete numbers that appear to the left of the cursor, press
Bkspc.
• To delete numbers that appear to the right of the cursor,
press Delete.
2
3
Use the dialpad to enter the new number.
Press Ok to dial the number.
--End--
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24 Making calls
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25
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Answering a call
Follow this procedure to answer a call. Incoming calls cause the telephone
to ring and the Message Indicator lamp to flash.
The IP Phone 2001 does not have a hands-free feature. You do not press
the not press the Line key to answer a call. You can press the Line during
a call to continue to listen to the caller, but you must use the handset to
speak to the caller.
Prerequisites
You must be logged on.
Procedure Steps
Step
Action
1
2
When the terminal rings, lift the handset.
Speak into the handset .
--End--
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26 Answering a call
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27
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Terminating a call
Follow this procedure to terminate an active call.
The Goodbye is useful for dropping out of a conference call or exiting
the key.
Procedure Steps
Step
Action
1
Perform one or these actions:
• Return the handset to the cradle.
• Press the Goodbye key.
The call ends.
--End--
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28 Terminating a call
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29
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Navigating the menu system
Follow the procedure in this section to access and use the menu system.
Use the navigation keys to scroll through menus and screens.
Navigation
Navigating the Main menu
Follow this procedure to navigate the main menu system.
Only menu items numbered 0 through 9 have a dialpad shortcut.
Prerequisites
You must be logged on.
Procedure Steps
Step Action
1
Press the Menu soft key.
The main menu opens.
2
To select a menu item, perform one of these actions:
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30 Navigating the menu system
• Select the item in the menu, and press Ok.
• Press the number on the dialpad that corresponds to the
menu item.
The feature screen opens immediately.
--End--
Navigating the Call Services menu
Follow this procedure to open the Call Services menu.
Prerequisites
You must be logged on.
Procedure Steps
Step Action
1
Press Menu.
The main menu opens.
2
3
From the main menu, select Call Services.
Press Ok.
The Call Services menu opens.
4
--End--
Navigating the Settings menu
Follow this procedure to open the Settings menu.
Prerequisites
You must be logged on.
Procedure Steps
Step
Action
1
2
From the main menu, select Settings.
Press Ok.
The Settings menu opens.
Perform one of these actions:
3
• To configure regional preferences, including the language,
time, and time and date formats, select Regional, and
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Navigating the User menu 31
Regional menu" (page 31), for more information.
• To configure user account preferences, including changing
your user name and password, select User, and press
(page 31), for more information.
• To configure terminal preferences, including your audio
profile, and performing a firmware upgrade, select Terminal,
the Terminal menu" (page 32), for more information.
• To access the Features menu, and the History menu, select
the Call menu" (page 32), for more information.
--End--
Navigating the Regional menu
Follow this procedure to open the Regional menu.
Prerequisites
You must be logged on.
Procedure Steps
Step Action
1
2
3
From the main menu, open the Settings menu.
Form the Settings menu, select Regional.
Press Ok.
The Regional menu appears.
4
--End--
Navigating the User menu
Follow this procedure to open the User menu.
Prerequisites
You must be logged on.
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32 Navigating the menu system
Procedure Steps
Step
Action
1
2
3
From the main menu, open the Settings menu.
From the Settings menu, select User.
Press Ok.
The user menu opens.
4
--End--
Navigating the Terminal menu
Follow this procedure to open the Terminal menu.
Prerequisites
You must be logged on.
Procedure Steps
Step
Action
1
2
3
From the main menu, open the Settings menu.
From the Settings menu, select Terminal.
Press Ok.
The Terminal menu opens.
4
--End--
Navigating the Call menu
Follow this procedure to open the Call menu.
Prerequisites
You must be logged on.
Procedure Steps
Step
Action
1
2
From the main menu, open the Settings menu.
From the Settings menu, select Call.
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Navigating the Feature menu 33
3
4
Press Ok.
The Call menu opens.
Perform one of these actions:
• Select Feature, then press Ok.The Feature menu opens.
• Select History, then press Ok.The History screen appears.
procedures.
--End--
Navigating the Feature menu
Follow this procedure to open the Feature menu.
Beginning with release (I)SN09, the Call Services menu gives the IP
Phone 2001 access to Centrex features; the soft keys in the display
provide the functionality. Any changes the user makes to the 2001 soft key
assignments, through the 2001 Feature menu, apply only when the phone
is logged on to an IP Phone 2002, 2004, or 2007, which has dedicated
feature keys. Some options contained in the Feature menu have relevance
on the IP Phone 2001, such as the Inbox key, but feature key functionality
is only present when the IP Phone 2001 is logged on to a IP Phone 2002,
2004, or 2007.
Relabel soft keys through the Call Service menu, only.
Local features, such as Directory contacts, cannot be assigned to soft
keys. Only Centrex features can be assigned to soft keys.
Procedure Steps
Step Action
1
2
3
4
From the main menu, open the Settings menu.
From the Settings menu, open the Call menu.
From the Call menu, select Feature.
Press Ok.
The Feature menu opens.
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34 Navigating the menu system
Perform one of these actions:
5
(page 61), for procedures.
64), for this procedure.
menu" (page 65), for procedures.
to the defaults" (page 63) for this procedure.
--End--
Navigating the Directory menu
Follow this procedure to open the Directory menu.
Prerequisites
• You must be logged on.
• The directory must be assigned to a soft key.
Procedure Steps
Step Action
1
Press the soft key you assigned to the directory.
The Directory menu opens.
2
--End--
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35
.
Using the Call Services menu
Follow procedures in this section to use the Call Services menu to manage
soft key assignments.
Navigation
Activating a feature from the menu
Follow this procedure to activate a Centrex feature through the Call
Services menu.
Prerequisites
You must be logged on.
Procedure Steps
Step Action
1
2
From the main menu, open the Call Services menu.
From the Call Services menu, select the feature you want to
activate.
3
4
Press Ok.
Select Activate.
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36 Using the Call Services menu
Press Ok.
5
The feature is activated. A text description appears in the display
identifying the active feature, Forwarded, for example.
An asterisk (*) appears next to the item in the menu, to indicate
that the feature is active.
--End--
Using a soft key to activate a feature
Follow this procedure to activate a feature that is assigned to a soft key.
Prerequisites
You must be logged on.
Procedure Steps
Step
1
Action
Press the soft key associated with the feature you want to use.
The feature is activated. A down arrow icon appears next to the
item to indicate that the feature is active.
--End--
Assigning a feature to a soft key
An assigned feature appears in the display except when the terminal is in
the state specified by the profile: Hide when idle or Hide when active.
If a feature is already assigned to the selected soft key, a message prompt
appears to ask if you want to replace the current assignment.
Prerequisites
You must be logged on.
Procedure Steps
Step Action
1
2
From the main menu, open the Call Services menu.
From the Call Services menu, select the feature you want to
assign to a soft key.
3
4
From the Call Services menu, select Change Softkey.
Press Ok.
The Select Key screen appears.
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Resetting soft keys to the default 37
5
6
Press the soft key below the number of the key to which you
want to assign the feature.
The confirmation screen appears.
Confirm the action
The feature is assigned to the selected soft key.
--End--
Removing a feature assignment from a soft key
Follow this procedure to remove the feature assignment from a soft key.
The feature is still available from the Call Services menu.
Prerequisites
You must be logged on.
Procedure Steps
Step Action
1
2
3
From the main menu, open the Call Services menu.
From the Call Services menu, select Unassign.
Press Ok.
The confirmation screen appears.
Confirm the action.
4
The feature assignment is removed from the soft key.
--End--
Resetting soft keys to the default
Follow this procedure to reapply the default soft key assignments.
Prerequisites
You must be logged on.
Procedure Steps
Step
Action
1
2
3
From the main menu, open the Call Services menu.
From the Call Services menu, select Softkey.
Press Ok.
The Default confirmation screen appears.
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38 Using the Call Services menu
4
5
Confirm the action.
Press Ok.
The soft key assignments are reset to the default.
--End--
Viewing soft key assignments
Follow this procedure to view a list of soft key assignments.
Prerequisites
You must be logged on.
Procedure Steps
Step
Action
1
2
3
From the main menu, open the Call Services menu.
From the Call Services menu, select Softkey Status.
Press Ok.
The Softkey screen appears, showing the current feature
assignments.
--End--
Displaying soft key labels while on a call
Follow this procedure to force the terminal to display the soft key labels.
When an IP Phone is engaged in a call, the terminal clears the soft
key labels so that other information can be displayed. When the labels
disappear, a timer starts running. After 4 or 5 seconds, the labels reappear
in the display.
Prerequisites
You must be logged on.
Procedure Steps
Step Action
1
Phone 2001 " (page 10) , for the location of the Services key.
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Viewing feature profiles 39
The soft key labels appear.
--End--
Hiding soft key labels
Follow this procedure to manually hide the labels. The terminal temporarily
hides the soft key labels when it is engaged in a call.
Prerequisites
You must be logged on.
Procedure Steps
Step Action
1
Phone 2001 " (page 10) , for the location of the Services key.
The soft key labels disappear.
--End--
Viewing feature profiles
Follow this procedure to view the profile for the selected feature.
Before assigning a Centrex feature to a soft key, you should know if the
profile is defined as Hide when idle, Hide when active, or Never hide. By
knowing the feature profiles you can:
• increase the number of soft key assignments on your terminal by
assigning a Hide when idle feature and a Hide when active feature to
the same key
• avoid losing a previously assigned feature by assigning a Never hide
feature to the same soft key
Prerequisites
You must be logged on.
Procedure Steps
Step Action
1
2
3
From the main menu, open the Call Services menu.
From the Call Services menu, select Details.
Press Ok.
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40 Using the Call Services menu
The profile appears.
--End--
Labeling soft keys
Follow this procedure to replace the default soft key label that is
associated with a feature.
• The label can be a maximum of 5 characters in length.
• The label can consist of any alphanumeric characters and dialpad
symbols.
Prerequisites
You must be logged on.
Procedure Steps
Step Action
1
2
3
From the main menu, open the Call Services menu.
From the Call Services menu, select Label.
Press Ok.
The Enter Label screen appears.
Use the dialpad to enter the new label.
Press Ok.
4
5
The soft key label associated with that feature is changed.
--End--
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41
.
Using the Regional menu
Follow the procedures in this section to configure time and date settings
that appear in the display.
Navigation
Selecting the language
Follow this procedure to select your language preference.
Prerequisites
You must be logged on.
Procedure Steps
Step
Action
1
2
3
From the Settings menu, open the Regional menu.
From the Regional menu, select Language.
Press Ok.
The Regional menu opens. A list of available languages
appears.
4
5
6
Scroll through the list and select your preferred language.
Press Apply.
Press Ok.
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42 Using the Regional menu
The terminal now displays text in the selected language. You
return to the previous screen.
--End--
Selecting the time zone
Follow this procedure to select a time zone.
Prerequisites
You must be logged on.
Procedure Steps
Step
Action
1
2
3
4
From the main menu, open the Settings menu.
Form the Settings menu, open the Regional menu.
From the Regional menu, select Time.
Press Ok.
The Time menu opens.
5
6
From the Time menu, select Hours from GMT.
Press Ok.
The Hours from GMT screen appears.
To change the time zone, press Clear.
Scroll through the list and select a time zone.
7
8
The display changes to show the time, based on the time zone
you selected.
9
Press Ok.
The time is displayed using the selected time zone. You return
to the previous screen.
--End--
Enabling Daylight Saving time
Follow this procedure to set Daylight Saving Time.
Prerequisites
You must be logged on.
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Disabling Daylight Saving time 43
Procedure Steps
Step
Action
1
2
3
4
From the main menu, open the Settings menu.
Form the Settings menu, open the Regional menu.
From the Regional menu, select Time.
Press Ok.
The Time menu opens.
5
6
From the Time menu, select Daylight Saving.
Press Ok.
The Daylight screen appears.
Press Ok.
7
8
The word On appears with a check mark beside it, to indicate
the feature is enabled.
Press Ok.
Daylight Savings Time is enabled. You return to the previous
screen.
--End--
Disabling Daylight Saving time
Follow this procedure to disable Daylight Saving Time.
Prerequisites
You must be logged on.
Procedure Steps
Step
Action
1
2
3
4
From the main menu, open the Settings menu.
Form the Settings menu, open the Regional menu.
From the Regional menu, select Time.
Press Ok.
The Time menu opens.
5
6
From the Time menu, select Daylight Saving.
Press Ok.
The Daylight screen appears.
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44 Using the Regional menu
7
8
Press Ok.
The word On appears with a check mark beside it, to indicate
the feature is enabled.
Press Clear.
Daylight Savings Time is disabled. The word Off appears in the
display, with a check mark beside it to indicate the feature is
disabled. You return to the previous screen.
--End--
Defining the time format
Follow this procedure to set the format the terminal uses to display the
current time. The time format choices are:
• 12-hour clock
• French
• 24-hour clock
Prerequisites
You must be logged on.
Procedure Steps
Step Action
1
2
3
4
5
From the main menu, open the Settings menu.
Form the Settings menu, open the Regional menu.
From the Regional menu, open the Time menu.
From the Time menu, select Time Format.
Press Ok.
The Time Format screen appears.
6
Scroll through the Time Format options to select the format you
want.
A check mark appears beside the format currently used by the
terminal.
7
8
To disable the currently selected format, press Clear.
To enable a format, scroll to the format, and press Ok.
A check mark appears beside the option, to indicate that it is
enabled.
9
Press Ok.
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Defining the date format 45
The time is displayed in the selected format. You return to the
previous screen.
--End--
Defining the date format
Follow this procedure to set the format the terminal uses to display the
current date. The month (mmm) is displayed using an abbreviated name,
Oct for example, and not a number.
The date format choices are:
• mmmdd
• ddmmm
• mm/dd
• dd/mm
Prerequisites
You must be logged on.
Procedure Steps
Step Action
1
2
3
4
From the main menu, open the Settings menu.
Form the Settings menu, open the Regional menu.
From the Regional menu, select Time.
Press Ok.
The Time menu opens.
5
6
From the Time menu, select Date Format.
Press Ok.
The Date Format screen appears.
7
Scroll through the Date Format options to select the format you
want your terminal to use.
A check mark appears beside the format currently used by the
terminal.
8
9
To disable the currently selected format, press Clear.
To enable a format, scroll to the format, and press Ok.
A check mark appears beside the option, to indicate that it is
enabled.
10
Press Ok.
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46 Using the Regional menu
The date is displayed in the selected format. You return to the
previous screen.
--End--
Resetting the default time
Follow this procedure to reset the display to the default time format.
Prerequisites
You must be logged on.
Procedure Steps
Step
Action
1
2
3
4
From the main menu, open the Settings menu.
Form the Settings menu, open the Regional menu.
From the Regional menu, select Time.
Press Ok.
The Time menu opens.
5
6
From the Time menu, select Reset to Defaults.
A confirmation screen appears.
Confirm the action.
The terminal reverts to the default time settings. You return to
the previous screen.
--End--
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47
.
Using the User menu
Follow these procedures view and edit your User profile.
Navigation
Viewing your user name
Follow this procedure to view your user name.
Prerequisites
You must be logged on.
Procedure Steps
Step
Action
1
2
3
4
From the main menu, open the Settings menu.
From the Settings menu, open the User menu.
From the User menu, select Username.
Press Ok.
The Username screen appears, with your user name displayed.
--End--
Viewing your login type
Follow this procedure to view your login type.
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48 Using the User menu
The terminal can operate in one of two login types:
• Unique—the terminal cannot join a session with an m6350 SoftClient.
• Joint—the terminal can operate in a joint session with an m6350
SoftClient.
In the display, a check mark beside a login type indicates the current
mode.
Prerequisites
You must be logged on.
Procedure Steps
Step Action
1
2
3
4
From the main menu, open the Settings menu.
From the Settings menu, open the User menu.
From the User menu, select Login Type.
Press Ok.
The Unique screen appears.
5
6
Press the down navigation key to view the Joint screen.
Press Ok to return to the User menu.
--End--
Viewing, disabling, or enabling Auto Login
Follow this procedure to view, enable, or disable the Auto Login feature.
Any maintenance activity, for example a firmware upgrade, results in
a forced log off for logged on users. If you enable Auto Login, if you
experience a forced log off, you are automatically logged on to the Centrex
IP Client Manager when the service is available again.
Prerequisites
• You must be logged on.
• You must have permission to edit this feature. If you have permission,
a check mark appears beside Enabled when the screen appears.
Procedure Steps
Step Action
1
From the main menu, open the Settings menu.
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Changing your password 49
From the Settings menu, open the User menu.
2
3
4
From the User menu, select Auto Login.
Press Ok.
The Auto Login screen appears, displaying your Auto Login
profile.
If you do not have permission to edit this feature, the procedure
is finished.
5
6
If you have permission to edit this feature, click Ok.
The Enabled screen appears. A check mark appears if the
feature is enabled.
Perform one of these steps.
• To enable Auto Login, select Enable.
• To disable Auto Login, select Disable.
Press Ok.
7
A check mark appears beside the item you selected. You return
to the Auto Login screen.
--End--
Changing your password
Follow this procedure to change your password.
Prerequisites
You must be logged on.
Procedure Steps
Step
Action
1
2
3
4
From the main menu, open the Settings menu.
From the Settings menu, open the User menu.
From the User menu, select Password.
Press Ok.
The Old Password screen appears. They system prompts you to
enter your old password.
5
6
Use the dialpad to enter the old password.
After you enter the old password, use the dialpad to enter the
new password in the same screen
7
Press Ok.
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50 Using the User menu
The password is changed and you return to the previous menu.
Use the new password the next time you log on.
--End--
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51
.
Using the Terminal menu
Follow the procedures in this section to view the Terminal settings and
adjust the contrast level of the display.
Navigation
Viewing and editing your audio profile
Follow this procedure to view and edit your Audio profile.
Your Audio Profile menu options depend on the user settings set by the
administrator, and can be Audio Profile or Audio. If your menu option is
Audio, you can access another submenu with these items: Profile, Default
Volume.
Prerequisites
• You must be logged on.
• You must have permission to edit the Audio profile. If the administrator
has granted you permission, a check mark appears beside the profile
that appears in the display.
Procedure Steps
Step Action
1
2
3
From the main menu, open the Settings menu.
From the Settings menu, open the Terminal menu.
From the Terminal menu, select Audio Profile.
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52 Using the Terminal menu
If you do not have permission to edit your audio profile, only one
profile appears. This is your Audio profile.
The procedure is finished.
4
If you do have permission to edit your audio profile, press Ok on
the Local Area Network screen.
The Audio menu opens.
5
6
Press the down navigation key to select an item: Profile, or
Default Volumes.
If you select Profile, press Ok.
The profile is selected and you return to the Terminal menu.
The procedures is finished.
7
If you select Default Volumes, another menu opens; perform one
of these steps:
• Select Handset.
• Select Headset.
• Select Handsfree.
• Select Help.
8
9
Press Ok.
If you selected Handset, Headset, or Handsfree, another menu
opens.
Perform one of these steps:
• Increase
• Decrease
• Apply
• Default
• Help
10
Select the audio profile you want, and press Ok.
Your audio profile changes and a check mark appears beside it.
You return to the Audio Profile screen.
--End--
Viewing and editing the default volume
Follow this procedure to change the default volume of the handset,
headset, handsfree speaker, ringer, or buzzer.
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Adjusting the contrast level of the display 53
Procedure Steps
Step
Action
1
2
From the main menu, select Audio.
From the Audio Menu, use the up/down cursor keys to select
Default Volumes and press Ok.
3
4
You are now presented with a list of audio devices whose default
volumes may be adjusted. Use the up/down cursor keys to find
the device you wish to adjust and press Ok.
If you selected Handset or Handsfree, another menu opens. The
selected audio device is listed on the screen and the current
default volume setting is depicted in a bargraph display on the
screen.
5
Press the up cursor key to increase the default volume level
of the selected audio device; press the down cursor key to
decrease the default volume level of the selected audio device.
Press OK and the settings will be saved. Press cancel to exit this
menu without saving any changes made to the default volume
level for the selected audio device. Pressing reset will set the
volume level to the nominal level of 0dB and save this new
setting.
6
7
If you selected Ringer or Buzzer, another menu opens. The
selected audio device is listed on the screen and the current
default volume setting is depicted in a bargraph display on the
screen.
Press the up cursor key to increase the default volume level
of the selected audio device; press the down cursor key to
decrease the default volume level of the selected audio device.
Press cancel to exit this menu without saving any changes
made to the default volume level for the selected audio device.
Pressing reset will set the volume level to the nominal level.
Press OK and the settings will be saved.
8
9
You may also press Play to hear the volume level of the Ringer
or Buzzer volume settings.
Also included in the menu for default volumes is the Help option.
--End--
Adjusting the contrast level of the display
Follow this procedure to adjust the contrast level of the display.
Prerequisites
You must be logged on.
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54 Using the Terminal menu
Procedure Steps
Step
Action
1
2
3
4
From the main menu, open the Settings menu.
From the Settings menu, open the Terminal menu.
From the Terminal menu, select Display.
Press Ok.
The Contrast screen appears.
5
Perform one of these steps:
• To decrease the contrast, press the up navigation key.
• To increase the contrast, press the down navigation key.
The percentage scale on the screen shows the degree of
change. The level continues to decrease or increase each time
you press the key.
6
7
Stop pressing the key when you find the contrast you like.
Press Ok.
The current contrast level is saved and you return to the previous
screen.
--End--
Performing a firmware upgrade
If a firmware upgrade is available for the IP Phone, the system prompts
you to upgrade when you log on. If the terminal is below the minimum
level, the only option is Yes. You cannot log on until you perform the
upgrade. If the firmware level is between the minimum and maximum level
set by the administrator, Yes and No options appear on the soft keys.
While an upgrade is in progress, the terminal reboots and becomes
temporarily unavailable.
Prerequisites
You must be logged on.
Procedure Steps
Step Action
1
2
3
From the main menu, open the Settings menu.
From the Settings menu, open the Terminal menu.
From the Terminal menu, select Upgrade.
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Viewing and editing the dialpad feedback 55
4
Press Ok.
A confirmation screen appears.
Confirm the action.
5
6
A second confirmation screen appears.
Confirm the action.
The firmware is downloaded.
--End--
Viewing and editing the dialpad feedback
Use the following procedure to view and edit the dialpad feedback.
Procedure Steps
Step
Action
1
2
3
4
From the main menu, open the Settings menu.
From the Settings menu, open the Terminal menu.
From the Terminal menu, select Audio.
From the Audio Menu, use the up/down cursor keys to select
Dialpad feedback.
5
6
You are now presented with a list of options for Dialpad
feedback. The currently selected option has a tick against it.
To change the settings, use the up/down cursor keys to find the
option you want and then press Ok.
--End--
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56 Using the Terminal menu
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57
.
Call menu
Follow these procedures to use the Call menu.
Navigation
Accessing the Feature menu
Follow this procedure to open the Feature menu.
Prerequisites
You must be logged on.
Procedure Steps
Step
Action
1
2
3
From the main menu, open the Settings menu.
From the Settings menu, open the Call menu.
From the Call menu, open the Feature menu.
--End--
Resetting the Inbox or Outbox
Follow this procedure to delete the contents of your Inbox or your Outbox.
Prerequisites
• You must be logged on.
• To reset the Outbox, you must have assigned the Outbox to a soft key.
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58 Call menu
Procedure Steps
Step
Action
1
2
3
4
From the main menu, open the Settings menu.
Form the Settings menu, open the Call menu.
From the Call menu, select History.
Press Ok.
The History screen opens.
5
6
Press Ok.
The Reset Inbox screen appears.
Perform one of these steps.
• To reset the Inbox, Press Ok.
The Inbox is reset. You return to the Call screen.
• To reset the Outbox, press the down navigation key. On the
Reset Outbox screen, press Ok.
The Outbox is reset. You return to the Call screen.
--End--
Resetting soft keys to the defaults
Follow this procedure to reapply the default soft key assignments.
Prerequisites
You must be logged on.
Procedure Steps
Step
Action
1
2
3
4
From the main menu, open the Settings menu.
Form the Settings menu, open the Call menu.
From the Call menu, select Softkey.
Press Ok.
The Reset to defaults screen appears.
Press Yes.
5
6
A confirmation screen appears.
Confirm the action.
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Resetting soft keys to the defaults 59
The soft key assignments are reset to the default.
--End--
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60 Call menu
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61
.
Using the Feature menu
Follow these procedures to use the Feature menu.
Navigation
Using the Assign menu
Follow this procedure to open the Assign menu.
Prerequisites
You must be logged on.
Procedure Steps
Step
Action
1
2
3
4
5
From the main menu, open the Settings menu.
From the Settings menu, open the Call menu.
From the Call menu, open the Feature menu.
From the Feature menu, select Assign.
Press Ok.
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62 Using the Feature menu
The Assign menu opens.
--End--
Defining the Key type
Follow this procedure to define the key type.
On the Features menu, if you select a feature assigned to a soft key, you
can change the key type to from Central to Local. Changing the key type
to Local causes a change in the Options menu. When a key is defined as
Central you get this menu: 1. Key Type, 2. AutoScroll. When you select
Local, the second menu item changes to 2. Feature.
Selecting Feature and pressing Ok opens a list the Directory contacts
list. By default, the first item in the list has a check mark beside it, and is
empty. You can scroll through the list using the navigation keys to select
an entry and then press OK to have that contact appear against the
selected soft key. For example, selecting the first entry and pressing Ok
causes that entry to appear as a label above soft key 2. The label follows
the format defined for this entry. After the key is configured, you can dial
the person by pressing the soft key.
Prerequisites
You must be logged on.
Procedure Steps
Step Action
1
2
3
4
5
From the main menu, open the Settings menu.
From the Settings menu, open the Call menu.
From the Call menu, open the Feature menu.
From the Feature menu, select Assign.
Press Ok.
The Assign menu opens.
6
7
From the Assign menu, select Key Type.
Perform one of these steps.
• To assign a feature from the core, select Central.
• To assign a feature locally, select Local.
Press Ok.
8
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Resetting the feature keys to the defaults 63
The key type is assigned and a check mark appears beside the
item to indicate that type is active. You return to the Feature
screen.
--End--
Enabling or disabling AutoScroll
If the AutoScroll feature is enabled, the IP Phone automatically directs you
to the screen for the active feature. For example, if your second soft key
is configured on screen two, and you get a call to that number, the feature
screens scroll to page two. You can answer the call immediately without
searching for the screen.
Prerequisites
You must be logged on.
Procedure Steps
Step Action
1
2
3
4
5
6
From the main menu, open the Settings menu.
From the Settings menu, open the Call menu.
From the Call menu, open the Feature menu.
From the Feature menu, select Assign.
From the Assign menu, select AutoScroll.
Press Ok.
The AutoScroll screen appears.
7
8
Perform one of these steps.
• To enable AutoScroll, select Enable.
• To disable AutoScroll, select Disable.
Press Ok.
A check mark appears beside the item to indicate your choice.
You return to the Assign menu.
--End--
Resetting the feature keys to the defaults
Follow this procedure to reset the keys to the default settings.
Prerequisites
You must be logged on.
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64 Using the Feature menu
Procedure Steps
Step
Action
1
2
3
4
5
From the main menu, open the Settings menu.
From the Settings menu, open the Call menu.
From the Call menu, open the Feature menu.
From the Feature menu, select Reset.
Press Ok.
The Reset screen appears.
6
Press Yes.
The keys are reset to the default settings. You return to the
Assign menu.
--End--
Labeling a feature
Follow this procedure to change feature labels associated with soft keys.
Relabel Centrex feature labels through the Call Service menu, only. See
If you are unfamiliar with how to use the dialpad to enter text, see "Using
the dialpad to enter text" (page 93) before you begin this procedure.
Prerequisites
You must be logged on.
Procedure Steps
Step Action
1
2
3
4
5
From the main menu, open the Settings menu.
From the Settings menu, open the Call menu.
From the Call menu, open the Feature menu.
From the Feature menu, select the feature to relabel.
From the submenu, select Label.
The Enter Label screen appears.
6
7
8
9
Press Clear to delete the current label.
Use the dialpad to enter the new label.
To correct the label, press Bkspc.
When you have correctly entered the new label, press Ok.
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Enabling or disabling Auto Hide 65
The new label is applied. You return to the Feature menu.
--End--
Using the Options menu
Follow this procedure to open the Feature menu.
Prerequisites
You must be logged on.
Procedure Steps
Step Action
1
2
3
4
5
6
From the main menu, open the Settings menu.
From the Settings menu, open the Call menu.
From the Call menu, open the Feature menu.
From the Feature menu, select Options.
Press Ok.
The Options menu opens.
--End--
Enabling or disabling Auto Hide
Follow this procedure to enable or disable the Auto Hide feature. The Auto
Hide feature allows only those features that are available for use to appear
in the display. Feature availability depends on the state of the terminal,
and the administrator settings.
Prerequisites
You must be logged on.
Procedure Steps
Step Action
1
2
3
4
5
From the main menu, open the Settings menu.
From the Settings menu, open the Call menu.
From the Call menu, open the Feature menu.
From the Feature menu, select Options.
Press Ok.
The Options menu opens.
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66 Using the Feature menu
6
Perform one of these steps.
• To enable Auto Hide, select Enable.
• To disable Auto Hide, select Disable.
7
Press Ok.
A check mark appears beside the item to indicate if the feature is
enabled or disabled. You return to the Options menu.
--End--
Defining your default feature
Follow this procedure to assign a feature to your default soft key.
Prerequisites
You must be logged on.
Procedure Steps
Step
Action
1
2
3
4
5
6
From the main menu, open the Settings menu.
From the Settings menu, open the Call menu.
From the Call menu, open the Feature menu.
From the Feature menu, select Options.
From the Options menu, select Default Feature.
Press Ok.
The Default Features screen appears, showing a list of soft keys.
7
8
Scroll through the list to select the key that you want to assign as
your default feature key.
Press Ok.
The selected key is now your default feature key. You return to
the Options menu.
--End--
Assigning the Outbox to a key
Follow this procedure to assign the Outbox to a soft key.
Prerequisites
You must be logged on.
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Assigning the Outbox to a key 67
Procedure Steps
Step
Action
1
2
3
4
5
From the main menu, open the Settings menu.
From the Settings menu, open the Call menu.
From the Call menu, open the Feature menu.
From the Feature menu, select Options.
Press Ok.
The Options menu appears.
6
7
From the Options menu, select Outbox Feature.
Press Ok.
The Outbox screen appears, showing a list of soft keys.
8
9
Scroll through the list to select a key that you want to assign to
the Outbox.
Press Ok.
The Outbox is assigned to the selected key. You return to the
Options menu.
For more information about how to use your outbox, see
--End--
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68 Using the Feature menu
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69
.
Using the Directory menu
Follow these procedures to use the Directory menu.
Navigation
Adding an entry to the directory
Follow this procedure to add an entry to the directory. If you are unfamiliar
with how to use the dialpad to enter text, see "Using the dialpad to enter
text" (page 93) before you begin this procedure.
Prerequisites
You must be logged on.
Procedure Steps
Step Action
1
2
From the Directory menu, scroll to the New Entry screen.
Press Ok.
The Number screen appears.
3
4
Use the dialpad to enter the number and press Ok.
The Surname screen appears.
Use the dialpad to enter the surname and press Ok.
The First Name screen appears.
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70 Using the Directory menu
5
Use the dialpad to enter the first name and press Ok.
The Feature Key Format screen appears.
Perform one of these steps
6
• If you want to assign the entry to a soft key, select the key
and press Ok.
• If you do not want to assign the entry to a soft key, press Ok
without selecting a key.
The Save screen appears.
Press Ok to save your entry.
A confirmation screen appears.
Perform one of these steps
7
8
• To save the entry, press Yes. The entry is saved.
• To go back and edit the entry, press No, then press Yes on
the Resume Editing screen. You return to the edit menu
where you can edit the information you have already entered.
• To cancel the operation and exit from the Directory screens,
press No.
--End--
Editing a directory entry
Follow this procedure to edit an entry in the directory. If you are unfamiliar
with how to use the dialpad to enter text, see "Using the dialpad to enter
text" (page 93) before you begin this procedure.
Prerequisites
You must be logged on.
Procedure Steps
Step Action
1
2
From the Directory list, select the entry you want to edit.
Press Ok.
The Directory menu opens.
3
4
Press the down navigation key until the Edit window appears.
Press Ok.
The Edit Number screen appears.
Perform one of these steps.
5
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Deleting an entry from the directory 71
• If you want to edit the number, use the dialpad to enter the
number, and press Ok.
• If you do not want to edit the number, press OK.
The Surname screen appears.
6
7
8
Perform one of these steps.
• If you want to edit the surname, use the dialpad to enter the
name, and press Ok.
• If you do not want to edit the name, press OK.
The First Name screen appears.
Perform one of these steps.
• If you want to edit the first name, use the dialpad to enter the
name, and press Ok.
• If you do not want to edit the name, press OK.
The Feature Key screen appears.
Perform one of these steps
• If you want the entry to appear on a feature key, enter the
key and press Ok.
• If you do not want the entry to appear on a feature key, press
Ok without pressing a feature key.
The Save screen appears.
Press Ok to save your entry.
A confirmation screen appears.
Perform one of these steps
9
10
• To save the entry, press Yes. The entry is saved.
• To go back and edit the entry, press No, then press Yes on
the Resume Editing screen. You return to the edit menu
where you can edit the information you have already entered.
• To cancel the operation and exit from the Directory screens,
press No.
--End--
Deleting an entry from the directory
Follow this procedure to delete an entry from the directory.
Prerequisites
You must be logged on.
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72 Using the Directory menu
Procedure Steps
Step
Action
1
2
From the Directory list, select the name you want to delete.
Press Ok.
The Directory menu opens.
3
4
Press the down navigation key until the Delete screen appears.
Press Ok.
A confirmation screen appears.
Confirm the action
5
--End--
Making a call using the directory
Follow this procedure to make a call using the directory list.
Prerequisites
You must be logged on.
Procedure Steps
Step
1
Action
From the Directory list, select the name or number that you want
to call.
2
3
Press Ok.
The Dial screen appears.
Press Ok
The number is dialed.
--End--
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73
.
Using the Inbox
Follow these procedures to use the Inbox feature. See the figure, Figure 1
"IP Phone 2001 " (page 10) , for the location of the Inbox key.
Navigation
Accessing the Inbox
Follow this procedure to access and use the Inbox.
Prerequisites
You must be logged on.
Procedure Steps
Step
1
Action
Press the Inbox key on the terminal.
The Inbox screen appears, showing a list of the 10 most recent
incoming calls.
2
3
Select an item from the list and press Ok.
Perform one of these steps:
• Select Dial, to call the number.
• Select Display to view caller information.
• Select Store to store the number in the directory.
--End--
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74 Using the Inbox
Viewing Inbox call information
Follow this procedure to view the information about a call in the Inbox.
Prerequisites
You must be logged on.
Procedure Steps
Step
1
Action
Press the Inbox key on the terminal.
The Inbox screen appears, showing a list of the 10 most recent
incoming calls.
2
3
Select a number from the list.
Press OK.
The Dial screen appears.
Press the down navigation key.
The Display screen appears.
4
5
Continue to press the down navigation key to view the
information.
--End--
Storing a number from the Inbox
Follow this procedure to store a number from the Inbox to the directory.
Prerequisites
You must be logged on.
Procedure Steps
Step
1
Action
Press the Inbox key on the terminal.
The Inbox screen appears, showing a list of the 10 most recent
incoming calls.
2
3
Select a number from the list.
Press OK.
The Dial screen appears.
Press the down navigation key to select Store.
Press Ok.
4
5
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Using the Inbox to make a call 75
The Edit screen appears.
6
--End--
Using the Inbox to make a call
Follow this procedure to make a call using the Inbox.
Prerequisites
You must be logged on.
Procedure Steps
Step
1
Action
Press the Inbox key on the terminal.
The Inbox screen appears, showing a list of the 10 most recent
incoming calls.
2
3
4
5
Select the number you want to dial.
Press Ok.
Select Dial
Press Ok.
The Predial screen appears with the number entered in the
display.
6
Perform one of these steps.
22).
--End--
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76 Using the Inbox
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77
.
Using the Outbox
Follow these procedures to use the Outbox feature.
You must assign the Outbox feature to a soft key before you can use it.
Navigation
Accessing the Outbox
Follow this procedure to access and use the Outbox.
Prerequisites
You must be logged on.
Procedure Steps
Step
1
Action
Press the soft key that you assigned to the Outbox.
The Outbox screen appears, showing a list of the 10 most recent
outgoing calls.
2
Select an item from the list and press Ok.
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78 Using the Outbox
3
Perform one of these steps:
• Select Dial, to call the number.
• Select Display to view caller information.
• Select Store to store the number in the directory.
--End--
Viewing Outbox call information
Follow this procedure to view the information about a call in the Outbox.
Prerequisites
You must be logged on.
Procedure Steps
Step
1
Action
Press the soft key that you assigned to the Outbox.
The Outbox screen appears, showing a list of the 10 most recent
outgoing calls.
2
3
Select a number from the list.
Press OK.
The Dial screen appears.
Press the down navigation key.
The Display screen appears.
4
5
Continue to press the down navigation key to view the
information.
--End--
Storing a number from the Outbox
Follow this procedure to store a number from the Outbox to the directory.
Prerequisites
You must be logged on.
Procedure Steps
Step
1
Action
Press the soft key that you assigned to the Outbox.
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Using the Outbox to make a call 79
The Outbox screen appears, showing a list of the 10 most recent
outgoing calls.
2
3
Select a number from the list.
Press OK.
The Dial screen appears.
4
5
Press the down navigation key to select Store.
Press Ok.
The Edit screen appears.
6
--End--
Using the Outbox to make a call
Follow this procedure to make a call using the Outbox.
Prerequisites
You must be logged on.
Procedure Steps
Step
1
Action
Press the soft key you assigned to the Outbox.
The Outbox screen appears, showing a list of the 10 most recent
outgoing calls.
2
3
4
5
Select the number you want to dial.
Press Ok.
Select Dial
Press Ok.
The Predial screen appears with the number entered in the
display.
6
Perform one of these steps.
22).
--End--
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80 Using the Outbox
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81
.
Call Services
The introduction of Call Services gives the IP Phone 2001 access to
Centrex features, which are assigned by your system administrator. Any
call service features that are provisioned on your line are available when
the IP Phone 2001 logs on to the Centrex IP Client Manager (CICM).
You can have a maximum of 14 features assigned to your line. The full
list of features is accessed through the Call Services menu. It is from this
list that you can choose specific features to assign to the soft keys on the
IP Phone 2001.
Not all features are available on all IP Phones.
Call Services menu
The Call Services menu has six items:
• Activate—allows you to activate the selected feature
• Change Softkey—allows you to change the feature assigned to the
selected soft key
• Details—allows you to view the profile of the selected feature
• Label—allows you to relabel the selected soft key
• Softkey Status—allows you to view the current features assigned the
soft keys
• Unassign—allows you to remove a feature assignment from a soft key
Feature profiles
Each Centrex feature has a profile. The profile determines when the
feature appears in the display, based on the current state of the terminal:
idle or active. There are three possible profiles:
• Hide when idle
• Hide when active
• Never hide
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82 Call Services
Logically, some features are available only when the terminal is active,
such as Mute. Other features, like Call Forwarding, are available only
when the terminal is idle. You cannot change the profile that is associated
with a feature.
To realize the greatest benefit from soft key assignments, you can assign
two features to a single soft key. However, you can only assign two
features to the same key as long as one has a Hide when idle profile and
the other is Hide when active. You cannot assign two features to the same
key if one feature has a Never hide profile.
Possible combinations of features assigned to soft keys are:
• Three Idle features and three Active features
• One Never Hide feature, two Idle features, and two Active features
• Two Never Hide features, one Idle feature, and one Active features
• Three Never Hide features
Soft key assignment
The Centrex features assigned to you by the administrator are always
available through the Call Services menu. You do not have to assign a
feature to a soft key to be able to use the feature.
The first time you log onto the IP Phone 2001, the available Centrex
features are automatically assigned to the soft keys. The default soft key
assignment is set by the administrator. The method for this provisioning is
based on the numerical order of the feature keys on the core.
For example, if you transfer from an IP Phone 2004 to an IP Phone 2001
for the first time, the Call Service features that were provisioned on feature
keys 2, 3, and 4 on the 2004, are assigned to soft keys 2, 3, and 4 based
on the feature profile of each feature.
Key 1 on the CS2000 is reserved for the primary directory number (DN), or
the associated Directory Number feature.
After you log on the first time and the default key assignments are made,
you can change the assignments to suit your own needs. Changing the
feature to soft key association does not create new functionality, but
instead changes the key on which the feature is available.
example of Centrex features and default soft key assignments.
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Soft key assignment 83
Table 1
Example 1: Default soft key assignment
Key
2004 feature
assignment
Feature profile
2001 soft
key assign
ment
Automatic soft key
assignment on 2001
2
3
4
5
6
7
1
Three Way Call
Call Forward
Make Set Busy
Busy Override
Ring Again
Hide when idle
Hide when active
Hide when active
Hide when idle
Never hide
Yes. The feature appears only
when the terminal is active.
1
Yes. The feature appears only
when the terminal is idle.
2
Yes. The feature appears only
when the terminal is idle.
2
Yes. The feature appears only
when the terminal is active.
3
Yes. The feature always
appears.
Call Waiting
Never hide
None
All soft keys are allocated.
Therefore the feature is not
automatically provisioned.
Examples of feature to soft key mapping
These examples illustrate how the system maps features to soft keys when
you make key assignments. In these examples:
• The list of currently assigned features starts out empty, to make it
easier for you to follow the mapping.
• The tables show a logical map. The tables are not an example of what
you will see on the Status screen when you select Details from the Call
Services submenu.
• The features that appear in these examples were chosen at random,
and are not an actual reflection of the features you can expect to find
assigned to your line.
• Not all features are available on all telephones. Consult your system
administrator to verify which features are available to you.
Example 1: Assign a feature to a soft key
In this example, Three Way Call (profile: Hide when idle) is assigned to
soft key 1.
Table 2
Example 1: Assign a feature to a soft key 1
Key
2004 feature assignment Feature profile
2001 soft key
assignment
2
1
Three Way Call Hide when idle
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84 Call Services
Table 2
Example 1: Assign a feature to a soft key 1 (cont’d.)
Key
2004 feature assignment Feature profile
2001 soft key
assignment
3
4
5
6
7
Call Forward
Make Set Busy
Busy Override
Ring Again
Hide when active
Hide when active
Hide when idle
Never hide
None
None
None
None
None
Call Waiting
Never hide
Example 2: Reassign a soft key
If Three Way Call is replaced by Call Waiting (Hide when idle), the map
looks like this.
Table 3
Example 2: Reassign a soft key
Key
2004 feature assignment Feature profile
2001 soft key
assignment
2
3
4
5
6
7
Three Way Call
Call Forward
Make Set Busy
Busy Override
Ring Again
Hide when idle
Hide when active
Hide when active
Hide when idle
Never hide
None
None
None
None
None
1
Call Waiting
Never hide
Example 3: Assign features with opposite profiles to the same
key
If a second feature, such as Make Set Busy (Hide when active) is assigned
to key 1, the map now looks like this.
Table 4
Example 2: Reassign a soft key
Key
2004 feature assignment Feature profile
2001 soft key
assignment
2
3
4
5
6
7
Three Way Call
Call Forward
Make Set Busy
Busy Override
Ring Again
Hide when idle
Hide when active
Hide when active
Hide when idle
Never hide
None
None
1
None
None
1
Call Waiting
Never hide
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Soft key assignment 85
Example 4: Replace a feature with one with a like profile
When a key has two features assignment to it, you can replace one
feature with another with the same profile, without losing the other feature.
Therefore, if Call Forward is assigned to key 1, it replaces Make Set Busy,
but not Call Waiting. The new map looks like this.
Table 5
Example 2: Reassign a soft key
Key
2004 feature assignment Feature profile
2001 soft key
assignment
2
3
4
5
6
7
Three Way Call
Call Forward
Make Set Busy
Busy Override
Ring Again
Hide when idle
Hide when active
Hide when active
Hide when idle
Never hide
None
1
None
None
None
1
Call Waiting
Never hide
Example 5: Assign a Never hide feature to key already assigned
A feature with a Never hide profile always replaces a feature with a Hide
when idle or Hide when active profile. This example shows what happens
if you assign a feature with a Never hide profile, to key 1.
Table 6
Example 2: Reassign a soft key
Key
2004 feature assignment Feature profile
2001 soft key
assignment
2
3
4
5
6
7
Three Way Call
Call Forward
Make Set Busy
Busy Override
Ring Again
Hide when idle
Hide when active
Hide when active
Hide when idle
Never hide
None
None
None
None
1
Call Waiting
Never hide
None
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86 Call Services
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87
.
Mute feature
The IP Phone 2001 does not have a fixed Mute key, but a Mute feature is
available from the feature list. The Mute feature profile is Hide when idle,
therefore the item appears in the display only when the handset is active.
To activate the Mute feature, see "Activating a feature from the menu"
To assign the feature to a soft key, see "Assigning a feature to a soft key"
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88 Mute feature
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89
.
Inbox
The IP Phone 2001 has a dedicated fixed key for the Inbox. The system
logs the incoming key number, time and date, as well as the display shown
on the IP Phone 2001 at the time of the incoming call. The information
from the display is captured only if the call lasts for more than two
seconds.
The Inbox can store a maximum of 10 calls. When the maximum is
reached, the oldest call is dropped. Calls appear in the list in order in
which they were received, with the most recent call at the top of the list.
The Inbox call display consists of a time or date stamp, and a name or
number. A time stamp appears beside calls you receive on the same
day on which you view the Inbox. A date stamp appears beside calls that
arrive prior to the day of viewing. If no name or number was extracted from
the display of the incoming call, a "No Details" message appears in the
name/number field. Use the up and down navigation keys to scroll through
the list.
See these procedures to use the Inbox:
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90 Inbox
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91
.
Outbox
To use the Outbox, you must assign the Outbox feature to a soft key. After
you assign a key, the IP Phone 2001 logs all outgoing calls. The system
logs the outgoing key number, time, and date. If the duration of the call is
more than two seconds, the system captures the display as it appeared
when the call was made.
The Outbox can store a maximum of 10 calls. When the maximum is
reached, the oldest call is dropped. Calls appear in the list in order in
which they were made, with the most recent call at the top of the list.
The Outbox call display consists of a time or date stamp and a name or
number. A time stamp appears beside calls you made on the same day on
which you view the Outbox. A date stamp appears beside calls that you
made prior to the day of viewing. If no name or number was extracted from
the display, the number dialed appears. Use the up and down navigation
keys to scroll through the list. The list does not wrap around.
See these procedures to use the Outbox:
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92 Outbox
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93
.
Using the dialpad to enter text
Some screens require you to enter text in order to perform an action, such
as changing your password or entering names in the directory. To enter
text you use the dialpad on the IP Phone.
On the dialpad, keys numbered 2 through 9 each have three letters
associated with them. When entering text, press the key once to enter the
first letter, twice to enter the second letter, and three times to enter the
third letter. No letters are associated with the number 1 or the 0 keys.
You can only enter text in the display when you see a flashing cursor in
the information line above the soft keys.
Prerequisites
You must be able to enter text in the display.
Procedure Steps
Step
Action
1
Perform one of these steps to enter letters.
• To enter the first letter listed on a key, press the key once.
• To enter the second letter listed on a key, press the key
twice.
• To enter the third letter listed on the key, press the key three
times.
2
Perform these actions to enter special characters. See
"Procedure job aid" (page 94), for the list of special characters
that are available.
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94 Using the dialpad to enter text
• Press the Symbol soft key.
A list of symbols opens.
• Use the navigation keys to scroll through the list and select
the symbol.
• Press Ok to save the symbol to the text string you are
entering.
--End--
Procedure job aid
This list shows the output associated with each key on the dialpad.
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95
.
Use the IP Phone 2001 with the IP
Softphone m6350
Beginning with release (I)SN09, the Call Services menu gives the IP
Phone 2001 access to Centrex features; the soft keys in the display
provide an alternative to the dedicated feature keys on an IP Phone
2004. Any changes the user makes to the 2001 feature key assignments,
through the feature menu, apply only when the user is logged onto an IP
Phone 2002 or 2004, which has dedicated Feature Keys.
Contact your system administrator for more information about how to set
up a joint session between your IP Phone 2001 and an IP Softphone
m6350.
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96 Use the IP Phone 2001 with the IP Softphone m6350
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97
.
Access Code summary
Contact you system administrator for a list of features available on your IP
Phone 2001, and the corresponding Access Codes.
Use Table 1 to keep track of the feature Access Codes.
Table 7
Assigned feature access codes
Feature
Feature
Access Code
Access Code
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98 Access Code summary
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Carrier VoIP
Nortel IP Phone 2001 User Guide (CICM)
Copyright © 2008 Nortel Networks
All Rights Reserved.
Release: CICM 10.1
Publication: NN10300-005
Document status: Standard
Document revision: 09.01
Document release date: 4 July 2008
To provide feedback or to report a problem in this document, go to www.nortel.com/documentfeedback.
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