Nortel Networks Cordless Telephone IP Phone 1210 User Manual
Title page  
Nortel Communication Server 1000  
Nortel IP Phone 1210  
User Guide  
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Revision history  
Revision history  
October 2008  
Standard 01.09. This document is up-issued to support Nortel  
Communication Server 1000 Release 5.5.  
April 2008  
Standard 01.08. This document is up-issued to support Nortel  
Communication Server 1000 Release 5.5.  
April 2008  
Standard 01.07. This document is up-issued to support Nortel  
Communication Server 1000 Release 5.5.  
February 2008  
Standard 01.06. This document is up-issued to support Nortel  
Communication Server 1000 Release 5.5 and to contain updates to the  
links in the document.  
February 2008  
Standard 01.05. This document is up-issued to support Nortel  
Communication Server 1000 Release 5.5 and to contain updates to the  
images.  
January 2008  
Standard 01.04. This document is up-issued to support Nortel  
Communication Server 1000 Release 5.5 and to contain updates to the  
document.  
December 2007  
Standard 01.03. This document is up-issued to support Nortel  
Communication Server 1000 Release 5.5 and to contain updates to the  
document.  
December 2007  
Standard 01.02. This document is up-issued to support Nortel  
Communication Server 1000 Release 5.5 and to reflect changes to the  
images.  
3
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Revision history  
December 2007  
Standard 01.01. This document is issued to support Nortel  
Communication Server 1000 Release 5.5.  
4
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Contents  
Contents  
Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9  
Feature overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9  
Regulatory and safety information . . . . . . . . . . . . . . . . . . . 12  
DenAn regulatory notice for Japan . . . . . . . . . . . . . . . . . . . . . 18  
How to get help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20  
Using your IP Phone 1210 . . . . . . . . . . . . . . . . . . . . . . . . . . 23  
Getting started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23  
Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23  
IP Phone 1210 display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24  
IP Phone 1210 controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24  
Call features and Flexible Feature Codes . . . . . . . . . . . . . . . 29  
Installing your IP Phone 1210 . . . . . . . . . . . . . . . . . . . . . . . 30  
Attaching the foot stand (optional) . . . . . . . . . . . . . . . . . . . . . 32  
Connecting the handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32  
Connecting the headset (optional) . . . . . . . . . . . . . . . . . . . . . 32  
Connecting the power (optional) . . . . . . . . . . . . . . . . . . . . . . . 33  
Connecting the LAN Ethernet cable . . . . . . . . . . . . . . . . . . . . 34  
Connecting the PC Ethernet cable . . . . . . . . . . . . . . . . . . . . . 34  
Wall-mounting the IP Phone (optional) . . . . . . . . . . . . . . . . . . 35  
Customizing your IP Phone 1210—basic features . . . . . . 36  
Telephone Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36  
Adjusting volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38  
Adjusting the display screen contrast . . . . . . . . . . . . . . . . . . . 39  
Selecting a language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40  
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Contents  
Selecting date and time format . . . . . . . . . . . . . . . . . . . . . . . . 41  
Accessing display diagnostics . . . . . . . . . . . . . . . . . . . . . . . . 41  
Selecting a local dialpad tone . . . . . . . . . . . . . . . . . . . . . . . . . 42  
Viewing IP Phone information . . . . . . . . . . . . . . . . . . . . . . . . 43  
Performing diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44  
Selecting a ring type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45  
Enabling or disabling Call Timer . . . . . . . . . . . . . . . . . . . . . . . 46  
Enabling OnHook Default Path . . . . . . . . . . . . . . . . . . . . . . . . 47  
Configuring Live Dialpad . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47  
Customizing your IP Phone 1210—advanced features . . . 49  
Managing your Station Control Password . . . . . . . . . . . . . . . 50  
Assigning an SCPW . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50  
Configuring an Electronic Lock on your IP Phone . . . . . . . . . 51  
Locking your IP Phone 1210 . . . . . . . . . . . . . . . . . . . . . . 51  
Unlocking your IP Phone 1210 . . . . . . . . . . . . . . . . . . . . . 52  
Configuring the Local Tools menu . . . . . . . . . . . . . . . . . . . . . 53  
1. Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56  
2. Local Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57  
3. Network Configuration . . . . . . . . . . . . . . . . . . . . . . . . . 58  
4. Lock Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58  
Using Virtual Office . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58  
Logging in to Virtual Office . . . . . . . . . . . . . . . . . . . . . . . . 60  
Using Virtual Office on your remote IP Phone . . . . . . . . . 61  
Using Virtual Office on your office IP Phone . . . . . . . . . . 61  
Operating your IP Phone 1210 . . . . . . . . . . . . . . . . . . . . . . 63  
Entering and editing text . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63  
Using the telephone dialpad . . . . . . . . . . . . . . . . . . . . . . . 63  
Using the soft keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63  
Making a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64  
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Contents  
Using Off-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . 64  
Using On-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . 65  
Using Handsfree dialing . . . . . . . . . . . . . . . . . . . . . . . . . . 66  
Using Predial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68  
Activating Ring Again . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69  
Using Speed Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71  
Using System Speed Call . . . . . . . . . . . . . . . . . . . . . . . . 73  
Answering a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73  
Managing calls during a call . . . . . . . . . . . . . . . . . . . . . . . . . . 74  
Using Call Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74  
Using Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75  
Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76  
Using Timed Reminder Recall . . . . . . . . . . . . . . . . . . . . . 77  
Using Attendant Recall . . . . . . . . . . . . . . . . . . . . . . . . . . . 78  
Using Call Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79  
Recording a Calling Party (Caller) Number . . . . . . . . . . . 81  
Displaying call details . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82  
Managing calls while away from your desk . . . . . . . . . . . . . . 82  
Using Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82  
Using Internal Call Forward . . . . . . . . . . . . . . . . . . . . . . . 83  
Using Remote Call Forward . . . . . . . . . . . . . . . . . . . . . . . 85  
Managing multiparty calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88  
Using Call Join . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88  
Setting up a Conference Call . . . . . . . . . . . . . . . . . . . . . . 88  
Using Conferee Selectable Display . . . . . . . . . . . . . . . . . 89  
Using Group Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91  
Managing calls while busy at work . . . . . . . . . . . . . . . . . . . . . 93  
Using Make Set Busy . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93  
Hotel applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94  
Configuring Automatic Wake-Up . . . . . . . . . . . . . . . . . . . 94  
Paging features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96  
Using Call Page Connect to make an announcement . . . 96  
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Contents  
Using Radio Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97  
Miscellaneous Call Features . . . . . . . . . . . . . . . . . . . . . . . . . 99  
Charging a call or charging a forced call . . . . . . . . . . . . . 99  
Using Privacy Release . . . . . . . . . . . . . . . . . . . . . . . . . . 103  
Using External Server Applications . . . . . . . . . . . . . . . . 103  
Troubleshooting your IP Phone 1210 . . . . . . . . . . . . . . . . 104  
Virtual Office . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104  
Flexible Feature Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107  
Terms you should know . . . . . . . . . . . . . . . . . . . . . . . . . . 109  
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113  
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Welcome  
Welcome  
Your Nortel IP Phone 1210 brings voice and data to your desktop.  
IP Phone 1210 can directly connect to a Local Area Network (LAN)  
through an Ethernet connection.  
This guide contains the following topics:  
•
•
•
•
•
•
“Using your IP Phone 1210” on page 23  
“Installing your IP Phone 1210” on page 30  
“Customizing your IP Phone 1210—basic features” on page 36  
“Customizing your IP Phone 1210—advanced features” on page 49  
“Operating your IP Phone 1210” on page 63  
“Troubleshooting your IP Phone 1210” on page 104  
In this guide, self-labeled line or programmable feature key labels appear  
beside the keys, and context-sensitive soft key labels appear directly  
above the keys.  
Feature overview  
Your IP Phone 1210 supports the following features:  
•
four context-sensitive soft keys (self-labeled)  
Note: Context-sensitive soft keys are Nortel Communication Server  
dependent. Some IP Phones phones are not configured to support  
context-sensitive soft key functionality. Contact your system  
administrator for further details.  
•
six call-processing fixed keys:  
-
-
-
-
-
Hold  
Goodbye  
Mute  
Headset  
Handsfree  
•
three specialized feature keys:  
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Welcome  
-
-
-
Conference  
Services  
Applications  
•
•
•
•
wall-mountable  
LCD display screen  
high-quality speaker phone  
volume control keys to adjust the ringer, speaker, handset, and  
headset volume  
•
•
hearing aid compatibility  
10/100 Ethernet ports  
-
-
one Ethernet port for LAN connection  
one Ethernet port for optional PC connection  
•
Power over Ethernet (POE) or power through a supported AC  
adapter  
•
•
support to Network Diagnostic Utility  
Accessory Expansion Module (AEM) port to connect the Expansion  
Module  
Figure 1 on page 11 shows an IP Phone 1210.  
10  
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Welcome  
Figure 1: IP Phone 1210  
11  
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Regulatory and safety information  
Regulatory and safety  
information  
This equipment has been tested and complies with the limits for a Class B  
digital device, pursuant to part 15 of the FCC Rules. These limits provide  
reasonable protection against harmful interference in a residential  
installation.  
This equipment generates, uses, and can radiate radio frequency energy  
and, if not installed and used according to the instructions, can cause  
harmful interference to radio communications. However, there is no  
guarantee that interference cannot occur in a particular installation. If this  
equipment causes harmful interference to radio or television reception,  
which you can determine by turning the equipment off and on, you are  
encouraged to try to correct the interference by performing one or more of  
the following measures:  
•
•
•
Reorient or relocate the receiving antenna.  
Increase the distance between the equipment and receiver.  
Connect the equipment into an outlet on a circuit different from that to  
which the receiver is connected.  
•
Consult the dealer or an experienced technician for help.  
This Class B digital apparatus complies with Canadian ICES-003. Cet  
appareil numérique de la classe B est conforme à la norme NMB-003 du  
Canada.  
Warnings  
•
This is a Class B product. In a domestic environment this product can  
cause radio interference; in which case, you must take adequate  
measures.  
•
Operation is subject to the following two conditions: (1) this device  
cannot cause interference, and (2) this device must accept  
interference, including interference that can cause undesired  
operation of the device.  
12  
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Regulatory and safety information  
Jurisdiction  
Standard  
Description  
United States  
UL 60950-1  
ITE equipment - Safety - Part 1:  
General requirements  
Canada  
CSA 60950-1-03 ITE equipment - Safety - Part 1:  
General requirements  
European  
Community  
EN 60950-1  
+A11  
ITE equipment - Safety - Part 1:  
General requirements  
Australia/New AS/NZS  
Zealand 60950.1:2003  
Safety of Information Technology  
Equipment  
Other Safety Approvals: IEC 60950-1: ITE equipment - Safety - Part 1: General  
requirements  
Table 1 on page 13 shows the EMC compliance for various jurisdictions.  
Table 1: EMC compliance for various jurisdictions (Part 1 of 2)  
Jurisdiction  
Standard  
Description  
United States  
FCC CFR 47  
Part 15  
Class B Emissions: FCC Rules  
for Radio Frequency Devices  
Canada  
ICES-003  
Class B Emissions: Interference-  
Causing Equipment Standard:  
Digital Apparatus  
Australia/New  
Zealand  
CISPR 22  
Class B Emissions: Information  
technology equipment - Radio  
disturbance  
13  
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Regulatory and safety information  
Table 1: EMC compliance for various jurisdictions (Part 2 of 2)  
Jurisdiction  
Standard  
Description  
European  
Community  
EN 55022  
Class B Emissions: Information  
technology equipment - Radio  
disturbance  
EN 55024  
Information technology  
equipment - Immunity  
characteristics  
Limits and methods of  
measurement  
EN 61000-3-2  
EN 61000-3-3  
Limits for harmonic current  
emissions (equipment input  
current <= 16 A per phase)  
Limitation of voltage fluctuations  
and flicker in low-voltage supply  
systems for equipment with rated  
current <= 16 A  
Japan  
VCCI  
Regulations for voluntary control  
measures.  
Table on page 14 shows the Safety compliance for various jurisdictions.  
Table 2: Safety compliance for various jurisdictions  
(Part 1 of 2)  
Jurisdiction  
Standard  
Description  
United States  
UL 60950-1  
Safety of Information  
Technology Equipment  
14  
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Regulatory and safety information  
Table 2: Safety compliance for various jurisdictions  
(Part 2 of 2)  
Jurisdiction  
Standard  
Description  
Canada  
CSA 60950-1-03  
Safety of Information  
Technology Equipment  
European  
Community  
EN 60950-1  
ITE equipment - Safety - Part 1:  
General requirements  
Australia/New AS/NZS  
Zealand 60950.1:2003  
Safety of Information  
Technology Equipment  
Other Safety Approvals: IEC 60950-1: ITE equipment - Safety - Part 1:  
General requirements.  
Other  
US/Canada: Hearing Aid Compatibility (HAC) as per FCC Part 68  
This equipment complies with the CE Marking requirements.  
Australia: AS/ACIF S004: Voice Frequency Performance Requirements  
for Customer Equipment  
EU Countries: This device complies with the essential requirements and  
other relevant provisions of Directive 1999/5/EC. You can obtain a copy  
of the Declaration from www.nortel.com/corporate/community/  
environment/life_cycle/declarations.html or Nortel Networks GmbH  
address: Ingolstaedter Strasse 14-18, 80807 Munich Germany Table 3  
lists EMC compliance for various jurisdictions  
Table 3: EMC compliance (Part 1 of 2)  
Jurisdiction  
Standard  
Description  
United States FCC CFR 47 Class A Emissions: FCC Rules for  
Part 15  
Radio Frequency Devices (see Notes 1  
and 2)  
15  
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Regulatory and safety information  
Table 3: EMC compliance (Part 2 of 2)  
Jurisdiction  
Standard  
Description  
Canada  
ICES-003  
Class A Emissions: Interference-  
Causing Equipment Standard: Digital  
Apparatus  
Australia/New AS/NZS 3548 Class A Emissions: Information  
Zealand  
CISPR 22  
technology equipment - Radio  
disturbance  
European  
Community  
EN 55022  
Class A Emissions: Information  
technology equipment - Radio  
disturbance  
EN 55024  
Information technology equipment -  
Immunity characteristics  
Limits and methods of measurement  
EN 61000-3-2 Limits for harmonic current emissions  
(equipment input current <= 16 A per  
phase)  
EN 61000-3-3 Limitation of voltage fluctuations and  
flicker in low-voltage supply systems for  
equipment with rated current <= 16 A  
Note: This equipment has been tested and found to comply with the  
limits for a Class A digital device, pursuant to Part 15 of the FCC  
Rules. These limits are designed to provide reasonable protection  
against harmful interference when the equipment is operated in a  
commercial environment. This equipment generates, uses, and can  
radiate radio frequency energy and, if not installed and used in  
accordance with the instruction manual, may cause harmful  
interference to radio communications. Operation of this equipment in  
a residential area is likely to cause harmful interference in which case  
the user will be required to correct the interference at his own  
expense.  
The user should not make changes or modifications not expressly  
approved by Nortel Networks. Any such changes could void the  
user’s authority to operate the equipment  
•
•
Reorient or relocate the receiving antenna.  
Increase the separation between the equipment and receiver.  
16  
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Regulatory and safety information  
•
•
Connect the equipment into an outlet on a circuit different from that to  
which the receiver is connected.  
Consult the dealer or an experienced radio/ TV technician for help.  
Note: The user should not make changes or modifications not  
expressly approved by Nortel Networks. Any such changes could  
void the user’s authority to operate the equipment  
This Class A digital apparatus complies with Canadian ICES-003. Cet  
appareil numérique de la classe A est conforme à la norme NMB-003 du  
Canada  
Warnings:  
•
•
This is a Class A product. In a domestic environment this product can  
cause radio interference in which case the user must take adequate  
measures.  
Operation is subject to the following two conditions: (1) this device  
may not cause interference, and (2) this device must accept any  
interference, including interference that may cause undesired  
operation of the device.  
•
•
Privacy of communications may not be ensured when using this  
telephone.  
Use the following procedure to prevent radio interference to the  
licensed service, this device must be operated indoors only and  
should be kept away from windows to provide maximum shielding.  
Table 4: Safety standards  
Jurisdiction Standard  
United States UL 60950-1  
Description  
ITE equipment - Safety - Part 1:  
General requirements  
Canada  
CSA 60950-1-03 ITE equipment - Safety - Part 1:  
General requirements  
European  
Community  
EN 60950-1 +A11 ITE equipment - Safety - Part 1:  
General requirements  
Australia/New AS/NZS  
Zealand 60950.1:2003  
Safety of Information Technology  
Equipment  
17  
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Regulatory and safety information  
Other  
US/Canada: Hearing Aid Compatibility (HAC) as per FCC Part 68  
This equipment complies with the CE Marking requirements.  
EU Countries: This device complies with the essential requirements and  
other relevant provisions of Directive 1999/5/EC. A copy of the  
Declaration may be obtained from Nortel Networks GmbH address:  
Ingolstaedter Strasse 14-18, 80807 Munich Germany  
DenAn regulatory notice for Japan  
Connecting Power  
Use only Nortel-approved Limited Power Source 48 VDC 520 mA (FSP  
Group Inc. Model: FSP025-1AD207A) with the IP Phone.  
18  
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Regulatory and safety information  
Connecting to the Local Area Network  
Severe damage to your IP Phone can occur if you plug the phone into an  
ISDN connection. Consult your system administrator to ensure you plug  
your IP Phone 1210 into a 10/100 BaseT Ethernet jack.  
Operation  
The earpiece and mouthpiece of the handset can attract and retain small  
objects.  
Location  
Nortel recommends that you install your IP Phone 1210 away from direct  
sunlight.  
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How to get help  
How to get help  
This section explains how to get help for Nortel products and services.  
Getting Help from the Nortel Web site  
The best way to get technical support for Nortel products is from the  
Nortel Technical Support Web site:  
www.nortel.com/support  
This site provides quick access to software, documentation, bulletins, and  
tools to address issues with Nortel products. More specifically, you can:  
•
•
download software, documentation, and product bulletins  
search the Technical Support Web site and the Nortel Knowledge  
Base for answers to technical issues  
•
•
sign up for automatic notification of new software and documentation  
for Nortel equipment  
open and manage technical support cases  
Getting Help over the phone from a Nortel Solutions  
Center  
If you do not find the required information on the Nortel Technical Support  
Web site, and you have a Nortel support contract, you can obtain help  
over the phone from a Nortel Solutions Center.  
In North America, call 1-800-4NORTEL (1-800-466-7835).  
Outside North America, to obtain the phone number for your region go to  
www.nortel.com/callus  
Getting Help from a specialist by using an Express Routing  
Code  
Use the following procedure to access some Nortel Technical Solutions  
Centers, you can use an Express Routing Code (ERC).Your call is routed  
to a specialist in your Nortel product or service. Use the following  
procedure to locate the ERC for your product or service, go to  
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How to get help  
www.nortel.com/erc  
Getting Help through a Nortel distributor or reseller  
If you purchase the service contract for your Nortel product from a  
distributor or an authorized reseller, contact the technical support staff of  
the distributor or reseller.  
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How to get help  
22  
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Using your IP Phone 1210  
Using your IP Phone 1210  
After you familiarize yourself with the IP Phone 1210 features, you can  
start to use the phone. This section describes how to use the  
IP Phone 1210.  
Getting started  
The following section introduces the important details of the  
IP Phone 1210. Carefully read every section before you operate the new  
IP Phone 1210.  
•
•
•
•
“Before you begin” on page 23  
“IP Phone 1210 display” on page 24  
“IP Phone 1210 controls” on page 24  
“Installing your IP Phone 1210” on page 30  
Before you begin  
Take the appropriate precautionary measures before you connect the  
IP Phone 1210.  
CAUTION  
Consult your system administrator to  
ensure that you plug your IP Phone into a  
10/100BaseT Ethernet jack. To avoid  
severe damage to your IP Phone, do not  
plug your IP Phone 1210 into a regular  
phone jack.  
CAUTION  
Use your IP Phone 1210 in an indoor  
environment only.  
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Using your IP Phone 1210  
IP Phone 1210 display  
Your IP Phone 1210 display is divided into two display areas:  
•
•
The upper display area is for information such as caller number, caller  
name, feature prompt string, user-entered digits, date and time (or  
call timer, if provisioned in the Telephone Options menu), and  
telephone information.  
The lower display area provides labels for the four context-sensitive  
soft keys.  
Figure 2 on page 24 shows the IP Phone 1210 LCD display screen.  
Figure 2: IP Phone 1210 display  
IP Phone 1210 controls  
This section describes the controls on the IP Phone 1210. Depending on  
your geographic region, the IP Phone 1210 includes key caps with  
English text labels. In this document, text in parentheses indicates the  
labels that appear on the key caps, for example, (Services).  
Context-sensitive soft keys are below the  
Fwd  
LCD. The soft key label is dynamic and  
depends on the active feature. The label  
length is a maximum of six characters.  
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Using your IP Phone 1210  
Fwd  
A triangle before a soft key label, indicates  
the feature is active.  
More..  
Press the More key to access the next layer  
of context-sensitive soft keys (self-labeled).  
Use the Volume control buttons to adjust  
the volume of the ringer, handset, headset,  
speaker, and Handsfree features. Press the  
upper button to increase the volume, and  
press the lower button to decrease the  
volume.  
(Volume +)  
(Volume -)  
Press the Mute key to listen to the calling  
party without transmitting voice from your  
phone. Press the Mute key again to return to  
a two-way conversation. Mute key  
functionality applies to handsfree, handset,  
and headset modes.  
(Mute)  
The Mute indicator LED, embedded in the  
Mute key, flashes to indicate the sound is  
muted.  
Press the Handsfree key to activate  
handsfree mode.  
(Handsfree)  
Note: The Handsfree LED indicator, located  
on the Handsfree key, lights to indicate that  
the handsfree is in use.  
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Using your IP Phone 1210  
Use the Navigation keys to scroll through  
menus and lists that appear on the LCD  
screen. The outer part of this key cluster is  
used for up, down, left, and right  
movements.  
Use the Up and Down keys to scroll up and  
down the menu, and the Left and Right keys  
to position the cursor. In some dialog boxes  
that appear on your phone, you can also use  
the Left and Right keys to select editable  
fields. Press the Right key to select the field  
below the current selection, or the Left key to  
select the field above the current selection.  
Press the Enter key, at the center of the  
Navigation key cluster, to confirm menu  
selections.  
In most menus, you can use the Enter key  
instead of the Select or OK soft key.  
Press the Hold key to place an active call on  
hold. Press the Hold key again to return to  
the caller on hold.  
(Hold)  
Press the Applications key to access  
external server applications.  
(Applications)  
(Headset)  
Press the Headset key to answer a call  
using the headset or to switch a call from the  
handset or handsfree to the headset.  
Note: The Headset LED indicator, located on  
the Headset key, lights to indicate that the  
headset is in use.  
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Using your IP Phone 1210  
Press the Goodbye key to terminate an  
active call.  
(Goodbye)  
When a message is waiting, the red Visual  
Alerter/Message Waiting indicator LED at  
the top center of the phone flashes. The  
indicator also flashes to indicate an incoming  
call. Each alert has a unique flash cadence.  
Press the Conference Key to initiate  
conference.  
Press the Services key and use the  
navigation keys to access the following  
items:  
(Services)  
•
Telephone Options  
— Volume adjustment  
— Contrast adjustment  
— Language  
— Date/Time  
— Display diagnostics  
— Local Dialpad Tone  
— Set Info  
— Diagnostics  
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Using your IP Phone 1210  
— Ring type  
— Call Timer  
— On-hook default path  
— Change Feature Key Label  
— Live Dialpad  
(Services)  
(continued)  
•
Password Admin  
— Station Control Password  
Note: The Password Admin menu is not  
available on all IP Phone 1210 sets. Consult  
your system administrator.  
•
Display Network Diagnostics Utilities  
Only your system administrator  
or service provider can use Display  
Network Diagnostics Utilities to perform  
Internet diagnostics.  
•
Virtual Office Login and Virtual Office  
Logout (if Virtual Office is configured)  
Press the Services key twice to access the  
Local Tools menu, and use the navigation  
keys to access the following items:  
(Services)  
•
•
•
•
Preferences  
Local Diagnostics  
Network Configuration  
Lock Menu  
Note 1: Access to these local options  
can be password protected. If you press  
the Services key twice and a password  
prompt appears, contact your system  
administrator.  
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Using your IP Phone 1210  
Note 2: Press the Cancel context  
sensitive soft key to exit from any menu  
or menu item.  
Call features and Flexible Feature Codes  
Some features are not available on all telephones. Call features and  
Flexible Feature Codes (FFCs) must be assigned to your telephone and  
supported by system software. Contact your system administrator to  
configure these features and codes on your telephone.  
Note: Use table “Flexible Feature Codes” on page 107 to record the  
FFCs that your system administrator assigns to your phone.  
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Installing your IP Phone 1210  
Installing your IP Phone 1210  
This section details the steps and precautionary measures to perform  
during IP Phone installation. The standard IP Phone 1210 package  
includes the following accessories:  
•
•
•
•
•
foot stand  
handset  
handset cord  
2.1 m (7 ft) CAT5 Ethernet cable  
number plate and lens  
CAUTION  
Ensure that the protective rubber cap on  
the Accessory Expansion Module (AEM)  
port is in place when the port is not in use.  
An improper connector can damage the IP  
Phone. Consult your system administrator  
for additional details.  
Figure 3 on page 31 displays the connections on an IP Phone 1210.  
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Installing your IP Phone 1210  
Figure 3: Connections on the IP Phone 1210  
Perform the following steps to connect the components of the phone and  
to install the phone.  
•
•
•
•
•
•
•
“Attaching the foot stand (optional)” on page 32  
“Connecting the handset” on page 32  
“Connecting the headset (optional)” on page 32  
“Connecting the power (optional)” on page 33  
“Connecting the LAN Ethernet cable” on page 34  
“Connecting the PC Ethernet cable” on page 34  
“Wall-mounting the IP Phone (optional)” on page 35  
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Installing your IP Phone 1210  
Attaching the foot stand (optional)  
Attach the foot stand in the appropriate slots depending on the desired  
angle for your IP Phone. If you insert the foot stand into the upper slots,  
your IP Phone sits at a 25-degree angle. If you insert the foot stand into  
the lower slots, your IP Phone sits at a 55-degree angle.  
If you install your IP Phone on a wall, do not attach the foot stand.  
1. Align the bottom tabs on the foot stand with the position 1 slots or the  
position 2 slots on the back of your IP Phone.  
In position 1 the IP Phone sits at a 25-degree angle.  
In position 2 the IP Phone sits at a 55-degree angle.  
Figure 3 on page 31 shows the slots on the back of the IP Phone.  
2. Press the foot stand into the slots until it snaps into place.  
Connecting the handset  
Use the following procedure to connect the handset to the IP Phone.  
1. Plug the end of the handset cord with the short straight section into  
the handset.  
2. Plug the other end of the handset cord with the long straight section  
into the handset jack marked with the + symbol on the back of the IP  
Phone.  
3. (Optional) Thread the cord through the channel in the foot stand (if  
installed) so that it exits on the side of the foot stand.  
Figure 3 on page 31 shows the connections on the back of the IP  
Phone.  
Connecting the headset (optional)  
If you have a headset, you can connect the headset to the IP Phone. For  
information on how to use your headset with your IP Phone, see the IP  
Phone 1200 Series User Guide (NN40010-302).  
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Installing your IP Phone 1210  
1. Plug the headset cord into the headset jack on the back of the IP  
Phone marked with the ) symbol.  
Figure 3 on page 31 shows the connections on the back of the IP  
Phone.  
2. Thread the cord through the channel in the side of the foot stand.  
3. Set up the headset according to the headset instructions.  
Connecting the power (optional)  
Your IP Phone supports AC power and Power over Ethernet (PoE). For  
AC power, use only the Nortel-approved Global Power Supply  
(N0146475) and the country-specific IEC cable that you can order  
separately. To use PoE, your connected LAN must support PoE.  
CAUTION  
Use your IP Phone 1210 with the  
approved Nortel AC Adapter (model  
#N0089601).  
Note: Your IP Phone 1210 supports AC power and PoE options,  
including IEEE 802.3 standard power. To use local AC power, you can  
order the optional AC adapter separately. To use PoE, where power is  
delivered over the CAT5 cable, the LAN must support PoE, and you  
do not require an AC adapter.  
1. Connect the DC barrel connector to the power jack on the back of the  
IP Phone.  
2. Thread the cable through the channel in the foot stand to secure the  
cable.  
3. Plug the country-specific IEC cable into the Global Power Supply,  
and then plug the Global Power Supply into the nearest AC power  
outlet.  
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Installing your IP Phone 1210  
Connecting the LAN Ethernet cable  
Note: Your IP Phone 1210 supports both AC power and PoE options,  
including IEEE 802.3 standard power. To use local AC power, you can  
order separately the optional AC adapter. To use PoE, where power is  
delivered over the CAT5 cable, the LAN must support PoE, and you  
do not need an AC adapter.  
Connect your IP Phone to your LAN using a CAT5e Ethernet cable to  
enable full functionality of your IP Phone. If your Ethernet port is equipped  
with Power over Ethernet (PoE), your IP Phone can be powered through  
the LAN port. Do not extend the LAN Ethernet cable outside the building.  
1. Plug one end of the supplied LAN Ethernet cable into the LAN  
Ethernet port on the back of your IP Phone marked with the %  
symbol.  
2. Thread the cable through the channel in the foot stand.  
3. Connect the other end of the cable to your LAN Ethernet connection.  
The LAN LED on the back of the IP Phone lights when a LAN  
connection is established.  
Figure 3 on page 31 shows the connections on the back of the IP  
Phone.  
Connecting the PC Ethernet cable  
Connect the CAT5e PC Ethernet cable between your IP Phone and your  
computer to enable your computer to access the LAN.  
1. Plug one end of the PC Ethernet cable (not supplied) into the PC  
Ethernet port on the back of your IP Phone marked with the ( symbol.  
2. Thread the cable through the channel in the foot stand.  
3. Connect the other end of the cable to the LAN port on your computer.  
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Installing your IP Phone 1210  
Wall-mounting the IP Phone (optional)  
You can install your IP Phone on a wall. Wall-mount the IP Phone using  
the two keyholes on the back of the IP Phone. You do not need the foot  
stand for wall-mounted applications.  
1. Remove the foot stand.  
2. Ensure all cables are properly routed and the IP Phone is functioning.  
3. Make small marks on the wall where you want to align each keyhole  
slot.  
4. Insert the screws (not provided) so that they protrude slightly from the  
wall.  
5. Align the keyholes on the back of the IP Phone with the screws in the  
wall.  
6. Slide the IP Phone onto the screws to secure the IP Phone in  
position.  
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Customizing your IP Phone 1210—basic features  
Customizing your  
IP Phone 1210—basic features  
This section explains how you can customize the features on your  
IP Phone 1210 to meet your requirements.  
Note: Call features and Flexible Feature Codes (FFC) must be  
assigned to your IP Phone and supported by system software.  
Contact your system administrator to configure these features and  
codes on your IP Phone.  
Your IP Phone 1210 has both server-based telephone features and local  
(telephone-based) tools. Server-based telephone features are accessed  
through the Telephone Options menu item on the Services menu. Press  
the Services key once to access the Services menu, which has the  
following menu items:  
•
•
•
Telephone Options  
You can use the Telephone Options menu to configure telephone  
preferences. For more information, see “Telephone Options” on  
page 36.  
Password Admin  
You can use the Password Admin menu to assign or modify the  
Station Control Password. For more information, see “Managing your  
Station Control Password” on page 50  
Virtual Office Login  
The Virtual Office Login menu is available on the IP Phone 1210. You  
must configure the Class of Service for Virtual Office.  
Note: The Password Admin, Virtual Office Login, and Test Local  
Mode menus are not available on all IP Phone 1210 phones. Consult  
your system administrator.  
Telephone Options  
The Telephone Options menu item provides you with access to the  
following features on your IP Phone 1210:  
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Customizing your IP Phone 1210—basic features  
“Adjusting volume” on page 38  
•
•
•
•
•
•
•
•
•
•
•
•
“Adjusting the display screen contrast” on page 39  
“Selecting a language” on page 40  
“Selecting date and time format” on page 41  
“Accessing display diagnostics” on page 41  
“Selecting a local dialpad tone” on page 42  
“Viewing IP Phone information” on page 43  
“Performing diagnostics” on page 44  
“Selecting a ring type” on page 45  
“Enabling or disabling Call Timer” on page 46  
“Enabling OnHook Default Path” on page 47  
“Configuring Live Dialpad” on page 47  
Note: If a menu includes a submenu, an ellipsis (...) appears after the  
command.  
Use the following procedure to use the Telephone Options menu.  
1. Press the Services key.  
(Services)  
2. Press the up or down keys to scroll and  
select Telephone Options.  
3. Press the Enter key.  
4. Press the up or down keys to scroll, and  
select an option (for example,  
Language).  
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Customizing your IP Phone 1210—basic features  
5. Press the Enter key. The display  
provides information required to adjust  
your selection.  
6. Press the Select soft key to save  
changes and return to the Telephone  
Options menu.  
Select  
Cancel  
or  
or  
Press the Cancel soft key to cancel the  
modifications.  
Adjusting volume  
Use the following procedure to adjust the volume.  
1. Press the Services key, select  
Telephone Options, and select Volume  
adjustment.  
2. Press the up or down keys to scroll, and  
select one of the following:  
— Ringer  
— Handset listen  
— Handsfree listen  
— Headset listen  
— Buzzer  
3. Press the Enter key.  
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Customizing your IP Phone 1210—basic features  
4. Press the Up or Down soft keys to  
increase or decrease the volume.  
Up  
Down  
or  
or  
or  
Press the up or down keys.  
5. Press the Select soft key to save the  
volume level and return to the  
Telephone Options menu.  
Select  
Cancel  
or  
or  
Press the Cancel soft key to cancel the  
modifications.  
Adjusting the display screen contrast  
You can adjust the contrast using the Local Tools menu. Nortel  
recommends that you use the Telephone Options menu.  
Use the following procedure to adjust the display screen contrast.  
1. Press the Services key, select  
Telephone Options, and select  
Contrast adjustment  
or  
2. To increase or decrease the display  
contrast level, press the left or right keys.  
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Customizing your IP Phone 1210—basic features  
3. Press the Select soft key to save the  
changes and return to the Telephone  
Options menu.  
Select  
Cancel  
or  
or  
Press the Cancel soft key to cancel the  
modifications.  
Selecting a language  
Information that appears on the display is available in multiple languages.  
This language setting controls the language only for phone features.  
Use the following procedure to configure the language.  
1. Press the Services key, select  
Telephone Options, and select  
Language  
(Services)  
2. Press the up or down keys to scroll, and  
select the desired language (for  
example, German [Deutsche]).  
Note: You cannot install some  
languages on your IP Phone. Contact  
your system administrator for additional  
information about available languages.  
3. Press the Select soft key to save the  
Select  
Cancel  
desired language and return to the  
Telephone Options menu.  
or  
or  
Press the Cancel soft key to cancel the  
modifications.  
40  
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Customizing your IP Phone 1210—basic features  
Selecting date and time format  
Several date and time formats are available. Formats are based on the  
12-hour and 24-hour clocks.  
Use the following procedure to select a date and time format.  
1. Press the Services key, select  
Telephone Options, and select Date/  
Time.  
(Services)  
2. Press the up or down keys to scroll, and  
select the desired format. Sample  
formats appear on the upper-right side of  
the display area.  
3. Press the Select soft key to save the  
Select  
Cancel  
format and return to the  
Telephone Options menu.  
or  
or  
Press the Cancel soft key to cancel the  
modifications.  
Accessing display diagnostics  
The Display diagnostics command tests the IP Phone display screen and  
indicator lights.  
Use the following procedure to use Display diagnostics.  
1. Press the Services key, select  
Telephone Options, and select Display  
Diagnostics.  
(Services)  
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Customizing your IP Phone 1210—basic features  
2. Press the up or down keys to scroll  
through the list to view display  
capabilities.  
Cancel  
3. Press the Cancel soft key to return to  
the Telephone Options menu.  
Selecting a local dialpad tone  
When you press a key, the response can be a Dual-Tone Multi-  
Frequency (DTMF) sound, a single tone, or no sound. This is known as  
the Local Dialpad Tone.  
Use the following procedure to choose a local dialpad tone.  
1. Press the Services key, select  
Telephone Options, and select Local  
DialPad Tone.  
(Services)  
2. Press the up or down keys to scroll, and  
select one of the following dialpad tones:  
— None to disable all tones.  
— Short Click to enable a single tone  
for all keys.  
— DTMF to turn on a different DTMF  
tone for each key.  
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Customizing your IP Phone 1210—basic features  
3. Press the Select soft key to save the  
Select  
Cancel  
tone selection and return to the  
Telephone Options menu.  
or  
or  
Press the Cancel soft key to cancel the  
modifications.  
Viewing IP Phone information  
The Local Set Info option displays the following phone-specific  
information:  
•
•
•
•
•
•
General Info  
Set IP Info  
Ethernet Info  
Server Info  
Encryption Info  
Location Info  
Use the following procedure to view IP Phone information:  
1. Press the Services key, select  
Telephone Options, and select Local  
Set Info.  
(Services)  
2. Press the up or down keys to scroll  
through the list and view IP Phone  
information.  
Cancel  
3. Press the Cancel soft key to cancel the  
modifications.  
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Customizing your IP Phone 1210—basic features  
Performing diagnostics  
The Diagnostics item displays the following phone-specific information:  
•
•
•
•
•
Diag Tools (Ping, do Route Traces)  
EtherStats (Speed, Auto Neg, CRC Errors, Collision)  
IP Stats (Packet Info)  
RUDP Stats (Message receive or transmit)  
QoS Stats  
Use the following procedure to view diagnostic information.  
1. Press the Services key, select  
Telephone Options, and select Local  
Diagnostics.  
(Services)  
2. Press the up or down keys to scroll  
through the list of diagnostic information.  
Cancel  
3. Press the Cancel soft key to return to  
the Telephone Options menu.  
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Customizing your IP Phone 1210—basic features  
Selecting a ring type  
Use the Ring type option to configure the IP Phone ring tone.  
Use the following procedure to select a ring type:  
1. Press the Services key, select  
Telephone Options, and select Ring  
type.  
(Services)  
2. Press the up or down keys to scroll, and  
select one of the ring types.  
Play  
3. Press the Play soft key to sample the  
ring tone.  
4. Press the Select soft key to save the  
ring type and return to the Telephone  
Options menu.  
Select  
Stop  
or  
Press the Stop soft key and use the  
up or down keys to select a different ring  
type.  
or  
Cancel  
Press the Cancel soft key to cancel the  
modifications.  
45  
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Customizing your IP Phone 1210—basic features  
Enabling or disabling Call Timer  
The call timer measures the call duration.  
Use the following procedure to enable or disable Call Timer.  
1. Press the Services key, select  
Telephone Options, and select Call  
Timer.  
(Services)  
2. Press the up or down keys to enable or  
disable the Call Timer.  
3. Press the Select soft key to save the  
configuration and return to the  
Telephone Options menu.  
Select  
Cancel  
or  
or  
Press the Cancel soft key to cancel the  
modifications.  
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Customizing your IP Phone 1210—basic features  
Enabling OnHook Default Path  
Use OnHook Default Path option to choose either the Headset or the  
Handsfree to operate your IP Phone.  
Use the following procedure to enable OnHook Default Path.  
1. Press the Services key, select  
Telephone Options, and select On  
Hook default path.  
(Services)  
2. Press the up or down keys to select one  
of the following:  
— Handsfree Enabled  
— Headset Enabled  
3. Press the Select soft key to save the  
default path and return to the Telephone  
Options menu.  
Select  
Cancel  
or  
or  
Press the Cancel soft key to cancel the  
modifications.  
Configuring Live Dialpad  
The Live Dialpad option activates the Primary DN key when you make a  
call by dialing a directory number on the dialpad without picking up the  
handset or pressing the Handsfree key.  
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Customizing your IP Phone 1210—basic features  
Use the following procedure to configure Live Dialpad.  
1. Press the Services key, select  
Telephone Options, and select Live  
Dial Pad.  
(Services)  
2. Press the up or down keys to scroll, and  
select one of the following:  
— On  
— Off (default)  
3. Press the Select soft key to save the  
configuration.  
Select  
Cancel  
or  
or  
Press the Cancel to cancel the  
modifications.  
48  
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Customizing your IP Phone 1210—advanced features  
Customizing your  
IP Phone 1210—advanced  
features  
You can customize features on your IP Phone 1210 to meet your  
requirements. This section describes how to customize the advanced  
features.  
CAUTION  
Many of the options discussed in this  
section are for the system administrator  
only. Do not make changes unless you are  
instructed by an administrator.  
You and the system administrator can customize the following advanced  
features:  
•
Password Admin  
Use the Password Admin menu to assign or modify the Station  
Control Password. See “Managing your Station Control Password” on  
page 50.  
•
•
•
Electronic Lock  
Assign a lock on your phone to secure your phone and avoid misuse.  
See “Configuring an Electronic Lock on your IP Phone” on page 51.  
Local Tools menu  
Use the Local Tools menu to configure personal preferences. See  
“Configuring the Local Tools menu” on page 53.  
Virtual Office Login  
The Virtual Office Login menu can be configured on IP Phone 1210.  
Class of Service must be configured for the Virtual Office. See “Using  
Virtual Office” on page 58.  
Note: The Password Admin, and Virtual Office Login menus are  
not available on all IP Phone 1210 phones. Consult your system  
administrator.  
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Customizing your IP Phone 1210—advanced features  
Managing your Station Control Password  
You can assign a Station Control Password (SCPW) to  
•
•
lock your IP Phone and prevent the misuse of your IP Phone  
use password-protected features such as using the Redial List, and  
using the Callers List  
Note: Your system administrator defines your initial SCPW. Contact  
your system administrator for detailed information.  
Assigning an SCPW  
Use the following procedure to assign an SCPW.  
1. Press the Services key.  
(Services)  
2. Press the up or down keys to scroll, and  
select Password Admin.  
3. Press the Enter key.  
4. Press the up or down keys to scroll, and  
select New Password.  
5. Press the Enter key.  
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Customizing your IP Phone 1210—advanced features  
6. Enter your new password using the  
dialpad. To enter special characters,  
press the Up key. For information about  
entering text, see “Using the telephone  
dialpad” on page 63.  
Select  
7. Press the Select soft key to accept the  
new password.  
Note: If you are locked out of your IP  
Phone, or if you forget your SCPW,  
contact your system administrator.  
Configuring an Electronic Lock on your IP  
Phone  
Use the Electronic Lock feature to prevent others from making calls from  
your IP Phone. Your SCPW controls the Electronic Lock feature. To  
change your Station Control Password, see “Managing your Station  
Control Password” on page 50.  
Locking your IP Phone 1210  
Use the following procedure to lock your IP Phone 1210.  
1. Lift the handset.  
2. Dial the Electronic Lock Activate FFC.  
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3. Dial your Station Control Password.  
4. If you dial locally, press the Goodbye  
key.  
(Goodbye)  
or  
or  
If you dial the FCC remotely, dial your  
DN.  
Unlocking your IP Phone 1210  
Use the following procedure to unlock your IP Phone 1210.  
1. Lift the handset.  
2. Dial the Electronic Lock Deactivate  
FFC.  
3. Dial your Station Control Password.  
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Customizing your IP Phone 1210—advanced features  
4. If you dial locally, press the Goodbye  
key.  
(Goodbye)  
or  
or  
If you dial the FCC remotely, dial your  
DN.  
Configuring the Local Tools menu  
Your IP Phone 1210 has both local and server-based telephone tools and  
features. This section discusses the various tools and features available  
locally on your IP Phone 1210.  
CAUTION  
Many of the options discussed in this  
section are for administrator use only. Do  
not make changes unless you are  
instructed by an administrator.  
Note: Your system administrator can establish a password for the  
Local Tools menu. When the password is enabled, a password  
prompt dialog box appears when you attempt to access this menu. If  
this happens, contact your system administrator.  
Local tools and features are accessed through the Local Tools menu.  
Press the Services key twice to access this menu. Your system  
administrator can establish a password for the Local Tools menu. When  
the password is enabled, a password prompt appears when you attempt  
to access this menu. If this occurs, contact your system administrator.  
The Local Tools menu provides the following menu options:  
•
•
•
“1. Preferences” on page 56  
“2. Local Diagnostics” on page 57  
“3. Network Configuration” on page 58  
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“4. Lock Menu” on page 58  
•
If a menu command has a number in front of it, you can select the  
command by pressing the associated key on the dialpad. For example, in  
the Local Tools menu, access Local Diagnostics by pressing the 2 key  
on the dialpad.  
The function of some keys on the IP Phone differs based on the situation.  
Table 5 describes the function of each key for navigating and using  
menus.  
Table 5: Navigation key functions in menus  
Key  
Function  
Down arrow keys Select the next menu item.  
Up arrow keys  
Right arrow key  
Left arrow key  
Enter key  
Select the previous menu item.  
Select the current menu item.  
Close the menu.  
Select the current menu item.  
Enter digits on the Select the associated menu item.  
dialpad  
Stop soft key  
Close the menu.  
Cancel soft key  
Select soft key  
Close the menu.  
Select the current menu item.  
Table 6 on page 54 describes the key functions in dialog boxes.  
Table 6: Navigation key functions in dialog boxes  
(Part 1 of 2)  
Key  
Function  
Down arrow keys Scroll down in the window.  
Up arrow keys Scroll up in the window.  
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Customizing your IP Phone 1210—advanced features  
Table 6: Navigation key functions in dialog boxes  
(Part 2 of 2)  
Key  
Function  
Right arrow key  
Left arrow key  
Enter key  
Go to the next Edit item.  
Go to the previous Edit item.  
Turn Edit mode on or off.  
Select or clear a check box.  
When you work in Edit mode, the first field of the item is selected and a  
blinking cursor appears to the right of the current edit position. Table 7 on  
page 55 describes the navigation key functions in Edit mode.  
Table 7: Navigation key functions in Edit mode  
Key  
Function  
Down arrow keys Open the list.  
Select the next menu item  
Up arrow keys  
Select the previous menu item  
Right arrow key  
Select the current list item  
Move the cursor to the right  
Left arrow key  
Delete the prior character in the edit field  
Moves cursor to the left  
Enter key  
Select the current menu item  
Save modifications to the menu item  
Exit edit mode box  
Enter characters  
or digits on the  
dialpad  
Insert characters or digits at the current cursor  
position  
Note: Press the star (*) key to insert a  
period (.).  
Note: Special characters are under 1digit key. By repeatedly pressing  
1, the characters circle in the following sequence: 1, _, -, ., !, @, $, %,  
&, +, :, /, \.  
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Customizing your IP Phone 1210—advanced features  
1. Preferences  
Use the 1.Preferences menu to alter the following local preferences:  
•
•
“1. Contrast” on page 56  
“2. Language” on page 56  
1. Contrast  
Use the Contrast tool to alter the physical settings of the display.  
Note: Changes made to the display Contrast using this method are  
lost if you reset the phone. To avoid this situation, Nortel recommends  
that you use the Contrast Adjustment control in the Telephone  
Options menu for contrast adjustment.  
Use the following procedure to adjust Contrast setting.  
1. Press the Services key twice to open  
the Local Tools menu, press the 1 key  
on the dialpad to select Preferences,  
and press the 1 key to select Contrast.  
(Services)  
2. Press the right or left arrow keys to  
increase or decrease the contrast value.  
3. Press the Enter key to save the  
changes.  
2. Language  
Information that appears on the display is available in multiple languages.  
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Use the following procedure to select a language  
1. Press the Services key twice to open  
the Local Tools menu, press the 1 key  
on the dialpad to select 1.Preferences,  
and press the 2 key to select  
(Services)  
2.Language.  
2. Press the up or down keys to scroll, and  
select the desired language (for  
example, German [Deutsche]).  
3. Press the Enter key to save the  
changes.  
4. Press the Cancel key to exit the  
Preferences menu without saving the  
changes.  
Cancel  
Note: The language setting only controls the language used in the  
local menus on your phone. To select the language for features on  
your phone, press the Services key, select Telephone Options, and  
select Language…  
2. Local Diagnostics  
The 2. Local Diagnostics submenu offers the following choices:  
•
IP Set and DHCP Information - View reports about IP Phone 1210  
and DHCP operation.  
•
Network Diagnostic Tools - Diagnose network problems using ping  
and trace route tools.  
•
•
Ethernet Statistics tool - View reports about Ethernet operation.  
IP Network Statistics - View reports about network operation.  
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CAUTION  
Local Diagnostics, Network Configuration,  
and Lock Menu tools are for the system  
administrator use only.  
Press the Return soft key at any time while you customize the phone  
using the Local Diagnostics submenu options to return to the previous  
Local Diagnostics submenu. You can gather information and run tests  
without exiting and re-entering the Local Tools menu. For example, you  
can check the Ethernet Statistics, and then press Return to enter the  
Network Diagnostics Tools to ping an IP address.  
3. Network Configuration  
The Network Configuration tool displays information that was configured  
when you installed the IP Phone. This tool is for administrator use only.  
4. Lock Menu  
Your system administrator can use the lock menu tool to protect the Local  
Tools menu items from accidental or unwanted changes. This tool is for  
administrator use only.  
Using Virtual Office  
Use the Virtual Office feature to transfer calls and office IP Phone settings  
to a remote IP Phone. You can use the remote IP Phone as if it were your  
office Phone when you are out of the office. You can use another IP  
Phone (the remote phone) to log on to your Office IP Phone. After you log  
on, you can access the DNs, and autodial numbers, and you have the  
same key layout, and voice mail features that are configured on your  
home or office IP Phone.  
Use the following procedure to use Virtual Office, you need your DN and  
a preconfigured SCPW. You must activate Virtual Office on your Office  
phone before you can connect to it from a remote phone. See “Logging in  
to Virtual Office” on page 60.  
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Consult your system administrator to confirm the availability of the Virtual  
Office feature on your IP Phone.  
The IP Phone used as a remote phone to connect to your IP Phone 1210  
need not necessarily be an IP Phone 1210. Table 8 on page 59 shows  
the IP Phones on which you can use Virtual Office to connect to your  
IP Phone 1210.  
Table 8: Virtual Office connection availability  
IP Phone  
Can I log on to IP Phone 1210?  
IP Phone 1110  
IP Phone 1120E  
IP Phone 1140E  
IP Phone 1150E  
IP Phone 2001  
IP Phone 2002  
IP Phone 2004  
IP Phone 2007  
Yes, with extra key restrictions  
Yes, with extra key restrictions  
Yes, with extra key restrictions  
No  
Yes, with extra key restrictions  
Yes, with extra key restrictions  
Yes, with extra key restrictions  
Yes, with extra key restrictions  
Yes, with extra key restrictions  
IP Audio Conference  
Phone 2033  
IP SoftPhone 2050  
IP Phone 1220  
IP Phone 1230  
IP Phone 2210  
IP Phone 2211  
IP Phone 2212  
Yes, with extra key restrictions  
Yes, with extra key restrictions  
Yes, with extra key restrictions  
Yes, with extra key restrictions  
Yes, with extra key restrictions  
Yes, with extra key restrictions  
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Customizing your IP Phone 1210—advanced features  
Logging in to Virtual Office  
Use the following procedure to activate Virtual Office on your Office IP  
Phone from your Remote IP Phone perform the following steps.  
1. Press the Services key.  
(Services)  
2. Press the up or down keys to scroll, and  
select Virtual Office Login.  
3. Press the Enter key.  
4. At the prompt, enter your user ID.  
5. Press the Enter key.  
6. At the prompt, enter the home Station  
Control Password (SCPW).  
If the user ID is not found locally, the  
message Locating Remote Server  
appears.  
Note: After three failed logon attempts,  
wait for an hour before you try to log on  
again. Alternatively, contact your system  
administrator to reset your password.  
For more information, see “Assigning an  
SCPW” on page 50.  
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A successful logon transfers all the features, time, date, and tones of your  
Office IP Phone to your Remote IP Phone. Your Virtual Office session  
expires after a fixed period of time, which your system administrator  
determines.  
Using Virtual Office on your remote IP Phone  
The display characteristics, including size of the display area, differ with  
IP Phone models. Your Virtual Office display depends on the remote  
phone that you use to log on to your Virtual Office. All features are as they  
appear on your Office IP Phone 1210.  
An IP Phone 1120E, that is logged on as a remote phone to an  
IP Phone 1210 Office phone, provides less information than the  
IP Phone 1210 because it has fewer display lines.  
When an IP Softphone 2050 logs on as a remote phone to an  
IP Phone 1210 office phone, the information display is arranged  
differently, but all the information is visible at one time.  
Regardless of the IP Phone model that you use as a remote phone, a  
user information line appears that lists the number of your Office IP  
Phone.  
Using Virtual Office on your office IP Phone  
When activated for Virtual Office by a remote IP Phone, your office IP  
Phone logs off and is no longer operational. When you return to the office,  
disconnect the remote logon and regain control of your office phone. If  
you do not explicitly disconnect the remote logon, your Virtual Office  
session expires after a fixed period of time, which your system  
administrator determines.  
Note: Consult your system administrator to verify if the Virtual Office  
feature is available for your use.  
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Disconnecting your office IP Phone from a remote IP  
Phone  
Use the following procedure to disconnect your office IP Phone from a  
remote IP Phone.  
Home  
To disconnect your office IP Phone from  
the remote IP Phone  
a. Press the Home soft key.  
b. Enter your User ID and password  
(this logs on the Office IP Phone to  
your office network).  
or  
or  
Virtual  
Press the Virtual soft key to log on to  
another IP Phone, and your IP Phone  
becomes a Remote IP Phone.  
Logging out of Virtual Office  
While working on a remote phone, you can log out of Virtual Office using  
the following steps.  
1. Press the Services key.  
(Services)  
2. Press the up or down keys to scroll, and  
select Virtual Office Logout.  
3. Press the Enter key.  
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Operating your IP Phone 1210  
Operating your IP Phone 1210  
This section describes how to operate your IP Phone 1210. It describes  
the operations like “Entering and editing text” on page 63 and “Making a  
call” on page 64.  
Entering and editing text  
You can enter and edit text on your IP Phone 1210 using the following  
methods:  
•
•
“Using the telephone dialpad” on page 63  
“Using the soft keys” on page 63  
Using the telephone dialpad  
You can use the dialpad to enter text when you use features such as  
Redial List and Callers List.  
For example, to enter the letter A, press the 2 key once. To enter the  
letter C, press the 2 key three times.  
Note: No letters are associated with the 1 or the 0 keys.  
Using the soft keys  
You can use soft keys to edit text when you use features such as Redial  
List and Callers List.  
Table 9 on page 63 describes the soft key editing functions on the  
IP Phone 1210.  
Table 9: Editing soft key description (Part 1 of 2)  
Soft key  
Description  
Cancel  
Choose  
Clear  
Cancel Action.  
Select a symbol.  
Clear the input field.  
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Operating your IP Phone 1210  
Table 9: Editing soft key description (Part 2 of 2)  
Soft key  
Description  
Case  
Switch the next character to either uppercase  
or lowercase.  
Delete  
Backspace one character.  
Application-dependent.  
Done/Select/Enter  
More  
Access additional soft keys.  
Making a call  
This section describes the various ways you can make a call from your  
IP Phone 1210.  
•
•
•
•
•
•
•
“Using Off-hook dialing” on page 64  
“Using On-hook dialing” on page 65  
“Using Handsfree dialing” on page 66  
“Using Predial” on page 68  
“Using Speed Call” on page 71  
“Using Speed Call” on page 71  
“Using System Speed Call” on page 73  
Using Off-hook dialing  
Perform the following steps to make a call by using the handset.  
1. Lift the handset.  
2. Dial the number.  
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Operating your IP Phone 1210  
3. To terminate the call, return the handset  
to the cradle  
or  
or  
Press the Goodbye key.  
(Goodbye)  
Using On-hook dialing  
Perform the following steps to make a call without lifting the handset.  
1. Leave the handset in the cradle.  
2. Press the Handsfree key.  
3. When the dial tone sounds, dial the  
number.  
4. When the called party answers, lift the  
handset.  
5. To terminate the call, return the handset  
to the cradle  
or  
or  
Press the Goodbye key.  
(Goodbye)  
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Operating your IP Phone 1210  
Using Handsfree dialing  
Use handsfree dialing to make a call using the built-in microphone and  
speaker, or a headset.  
1. Press the Handsfree key.  
or  
or  
If a headset is connected, press the  
Headset key.  
2. Dial the number.  
During a call, you can perform the following tasks:  
•
•
•
•
•
•
“Terminating a handsfree call” on page 66  
“Muting a handsfree call” on page 67  
“Switching from handsfree to handset mode” on page 67  
“Switching from handset mode to handsfree” on page 67  
“Using a headset” on page 67  
“Switching from handsfree to headset” on page 68  
Terminating a handsfree call  
Use the following procedure to terminate a handsfree call.  
1. Press the Goodbye key.  
(Goodbye)  
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Muting a handsfree call  
Use the following procedure to mute a handsfree call.  
1. Press the Mute key.  
The LED indicator flashes.  
(Mute)  
2. Press the Mute key again to return to a  
two-way handsfree conversation.  
(Mute)  
Switching from handsfree to handset mode  
Use the following procedure to switch from handsfree to handset mode.  
1. Lift the handset.  
Switching from handset mode to handsfree  
Use the following procedure to switch from handset mode to handsfree.  
1. Press the Handsfree key.  
2. Replace the handset.  
Using a headset  
Use the following procedure to use a handset.  
1. Connect the headset to the headset  
jack.  
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Operating your IP Phone 1210  
2. Press the Headset key.  
Switching from handsfree to headset  
Use the following procedure to switch from handsfree to headset.  
1. Press the Headset key.  
Using Predial  
Use the Predial feature to enter, preview, and edit numbers before you  
make a call.  
Making a call  
Use the following procedure to make a call using the Predial feature.  
1. Enter the number to be dialed.  
2. Press a Handsfree key.  
3. Lift the Handset when the called party  
answers.  
or  
Begin to speak. You are in handsfree  
mode.  
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Editing a Predial number  
Use the following procedure to edit a Predial number.  
1. Use the dialpad to enter the number.  
2. To erase all numbers, press the Clear  
soft key.  
Clear  
No  
Reenter the numbers to dial.  
or  
or  
To change one number at a time, press  
the Delete soft key to backspace. Re-  
enter the number.  
3. Press a Handsfree key to dial the  
number.  
Activating Ring Again  
Use the Ring Again feature to automatically redial the number if you  
receive a busy tone, or if your called party does not answer. Your IP  
Phone rings when the person you called becomes available.  
Activating Ring Again  
Use the following procedure to activate Ring Again.  
1. Dial a number.  
The called party does not answer or you  
receive a busy tone.  
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Operating your IP Phone 1210  
Ring Again  
2. Press the Ring Again soft key.  
or  
Enter the Ring Again Activate Flexible  
Feature Code.  
or  
Calling a Ring Again party after notification  
Use the following procedure to call a Ring Again party after notification.  
1. After you receive the notification ring, lift  
the handset; or, if you use the headset or  
are in handsfree mode, go to step 2.  
2. Press the Ring Again soft key to  
Ring Again  
automatically dial the number.  
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Deactivating Ring Again before notification  
Use the following procedure to deactivate Ring Again.  
Ring Again  
or  
1. Press the Ring Again soft key a second  
time.  
or  
Press the Ring Again Deactivate FFC.  
Using Speed Call  
Use the Speed Call feature to place internal and external calls by dialing a  
one-, two-, or three-digit code. You can store, edit, and automatically dial  
frequently called phone numbers.  
Storing a Speed Call number  
Use the following procedure to store a Speed Call number.  
SpcCtl  
1. Press the SpcCtl soft key.  
The triangular icon flashes to indicate  
programming mode.  
2. At the prompt, enter a one-, two-, or  
three-digit code (0-999).  
3. If required, dial the access code.  
4. Enter the phone number (internal,  
external, or long-distance number).  
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Operating your IP Phone 1210  
SpcCtl  
5. Press the SpcCtl soft key again to save  
the code and number.  
The flashing icon turns off.  
Making a call using Speed Call  
Use the following procedure to make a call using Speed Call.  
1. Lift the handset.  
SpcCtl  
2. Press the SpcCtl soft key.  
3. Dial the Speed Call code to  
automatically dial the number.  
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Operating your IP Phone 1210  
Using System Speed Call  
Use the System Speed Call feature to dial Speed Call codes that override  
dialing restrictions placed on your IP Phone.  
1. Lift the handset.  
2. Press the System Speed Call soft key.  
SScUsr  
SScCtl  
or  
or  
Press the System Speed Call  
Controller (SScCtl) soft key.  
3. Dial the Speed Call code to  
automatically dial the number.  
Answering a call  
Each incoming call causes the IP Phone to ring, the LCD indicator beside  
the line (DN) key to flash, and the Message Indicator lamp to flash.  
1. Lift the handset.  
or  
or  
or  
Press the Handsfree button on the left  
side of the handset.  
or  
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Operating your IP Phone 1210  
Press the Headset key if a headset is  
connected to your IP Phone.  
Managing calls during a call  
You can use the following features during a call:  
•
•
•
•
•
•
•
•
“Using Call Hold” on page 74  
“Using Call Waiting” on page 75  
“Transferring a call” on page 76  
“Using Timed Reminder Recall” on page 77  
“Using Attendant Recall” on page 78  
“Using Call Park” on page 79  
“Recording a Calling Party (Caller) Number” on page 81  
“Displaying call details” on page 82  
Using Call Hold  
Use the Hold feature to retain your current call and answer another call.  
Place the original call on hold and then answer the second call.  
Placing a call on hold  
Use the following procedure to place a call on hold.  
1. Press the Hold key.  
The LCD indicator flashes besides the  
(Hold)  
line on hold.  
Note: Enabling Automatic Hold  
automatically places the active call on  
hold when you answer the second call.  
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Operating your IP Phone 1210  
Retrieving a call on hold  
Use the following procedure to retrieve a call on hold.  
1. Press the Hold key to place an active  
call on hold. Press the Hold key again or  
the press the Handsfree key to return to  
the caller on hold.  
(Hold)  
or  
Using Call Waiting  
The Call Waiting feature produces a tone to alert you to an incoming call  
when you are already on a call. Call Waiting also places the current call  
on hold while you answer the new call.  
Answering an call during another call  
Use the following procedure to answer a call during another call.  
1. Upon receiving a call, press the Hold  
key to place the current call on hold.  
(Hold)  
Note: Enabling Automatic Hold  
automatically puts the active call on hold  
when you answer the second call.  
CallWait  
2. Press the Call Wait key.  
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Returning to the original call  
Use the following procedure to return to the original call.  
1. Press the Hold key to place the second  
call on hold.  
(Hold)  
or  
or  
Press the Goodbye key to end the  
second call.  
(Goodbye)  
2. Press the Handsfree key.  
Transferring a call  
Use the Transfer feature to redirect a call to the appropriate person.  
Transferring a call to a third party  
Use the following procedure to transfer a call to a third party.  
Trans  
1. Press the Trans soft key during an  
active call.  
The calling party is placed on hold. You  
hear a dial tone. The indicator icon  
flashes steadily.  
2. Dial the number to which you are  
transferring the call.  
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Operating your IP Phone 1210  
Trans  
3. When that IP Phone rings or a person  
answers the call, press the Trans soft  
key.  
The calling party is connected to the  
appropriate person.  
Returning to the original call if the transfer is incomplete  
Use the following procedure to return to the original call if the transfer is  
incomplete.  
1. If the called party does not answer the  
transferred call, press the Handsfree  
key to reconnect to the calling party.  
Using Timed Reminder Recall  
Use the Timed Reminder Recall feature to receive an automatic reminder  
tone when a transferred call is not answered.  
Transferring a call using Timed Reminder Recall  
Use the following procedure to transfer a call using Timed Reminder  
Recall.  
Trans  
1. Press the Trans soft key.  
The call is placed on hold.  
2. Dial the number to which you are  
transferring the call.  
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Trans  
or  
3. Press the Trans soft key.  
or  
Replace the handset before the  
extension answers.  
Note: If the transfer is complete, the  
recall timer stops.  
If the transferred call is not answered, your IP Phone rings.  
Returning to the original call if the transferred call is  
unanswered  
Use the following procedure to return to the original call if the transferred  
call is unanswered.  
1. Lift the handset to reconnect to the  
calling party.  
Trans  
2. Press the Transfer soft key and retry  
call transfer.  
or  
or  
If the called party answers, press the  
Goodbye key to complete the transfer.  
(Goodbye)  
Using Attendant Recall  
Use the Attendant Recall feature to contact an attendant during a call and  
to connect the caller to the attendant.  
AttRcl  
3. Press the AttRcl key and stay on the line  
until the attendant answers.  
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4. Press the Goodbye key.  
The caller connects to the attendant.  
(Goodbye)  
Using Call Park  
Use the Call Park feature to hold (park) your active call temporarily and  
retrieve a call from any IP Phone. Using Call Park does not tie up a line.  
Parking a call on the System Park DN  
To park a call on the System Park DN or your own DN, perform the  
following procedure.  
Park  
1. During an active call, press the Park soft  
key twice.  
The call is parked on your DN.  
Note: Enabling System Park DN  
automatically parks the calls on the  
system park DN.  
Parking a call on a DN (Not System Park DN or own DN)  
To park a call on a DN (Not System Park DN or own DN), perform the  
following procedure.  
Park  
1. Press the Park soft key.  
2. Dial the DN on which to park the call.  
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Park  
3. Press the Park soft key.  
Parking a call using the SPRE code or FFC  
To park a call using the SPRE code or FFC, perform the following  
procedure.  
1. Press the Trans soft key.  
Trans  
Conf  
or  
or  
Press the Conference soft key.  
2. Dial the Call Park FFC.  
3. To use an alternative DN from the  
System Park DN or your own DN, dial  
the DN where you want to park the call.  
Otherwise, proceed to step 4.  
4. Press the Transfer soft key.  
or  
Trans  
Conf  
or  
Press the Conference soft key.  
Retrieving a parked call  
Use the following step to retrieve a parked call.  
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Note: When Call Park is configured network-wide, you can use this  
feature across networks. You can configure a System Park extension  
to automatically park most calls.  
1. Lift the handset.  
Park  
2. Press the Park soft key.  
3. Dial the DN where you parked the call.  
If a parked call is not retrieved within a  
specific time, it rings back to your IP  
Phone or to the attendant.  
Recording a Calling Party (Caller) Number  
During a call use the Calling Party Number feature to record the calling  
party number, or to charge the call to an account number.  
CParty  
1. Press the CParty soft key.  
The caller is placed on hold.  
2. Dial a charge account number or the  
caller number.  
Note: For information about using the  
Charge soft key, see “Charging a local or  
long-distance call to an account before  
you dial” on page 100.  
CParty  
3. Press the Call Party soft key to return to  
the call.  
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Displaying call details  
During an active call, use the Display feature to display the caller’s  
number and name (if available) without interfering with the call.  
Display  
1. Press the Display key.  
The call waiting information appears.  
If you use another feature, you can use  
the Display key to access information  
associated with those feature keys.  
Managing calls while away from your desk  
You can use the following features when you are away from your desk to  
manage an incoming call and to ensure you do not miss a call:  
•
•
•
“Using Call Forward” on page 82  
“Using Internal Call Forward” on page 83  
“Using Remote Call Forward” on page 85  
Using Call Forward  
Use the Call Forward feature to direct incoming calls to ring on another  
line (DN). A call already on your IP Phone cannot be forwarded.  
Activating Call Forward  
Use the following procedure to activate Call forward or change the call  
follow number  
1. Press the Fwd soft key.  
Fwd.  
or  
Lift the handset and enter the Call  
or  
Forward All Calls Activate FFC.  
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2. Dial the DN to which you want to forward  
your calls.  
3. Press the Fwd soft key.  
Fwd.  
Deactivating Call Forward  
Use the following procedure to deactivate Call Forward.  
1. Press the Fwd soft key.  
Fwd.  
or  
Lift the handset and enter the Call  
Forward All Calls Deactivate FFC.  
or  
Reinstating a Call Forward number  
Use the following procedure to reinstate Call Forward number.  
1. Press the Fwd soft key twice.  
Fwd  
Using Internal Call Forward  
Use Internal Call Forward to forward only those calls that originate from  
internal DNs. Calls that originate outside your IP Phone system (External  
Calls) ring at your IP Phone. You cannot forward the currently active call.  
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Forwarding internal calls only  
Use the following procedure to forward internal calls only.  
IntForward.  
1. Press the IntForward key.  
or  
or  
Lift the handset and enter the Internal  
Call Forward Activate FFC.  
2. Dial the DN to which you want to forward  
your internal calls.  
IntForward.  
3. Press the IntForward key.  
Deactivating Internal Call Forward  
Use the following procedure to deactivate Internal Call Forward.  
IntForward.  
1. Press the IntForward key.  
or  
or  
Lift the handset and enter the Internal  
Call Forward Deactivate FFC.  
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Reinstating Internal Call Forward number  
Use the following procedure to reinstate Internal Call Forward number.  
IntForward  
1. Press the IntForward key twice.  
Using Remote Call Forward  
Use the Remote Call Forward feature to forward calls on your IP Phone to  
another from a remote IP Phone.  
Activating Remote Call Forward  
Use the following procedure to activate Remote Call Forward.  
1. Lift the handset.  
2. If you call from an IP Phone outside the  
system, dial your direct system access  
number and wait for the dial tone.  
3. Dial the Remote Call Forward Activate  
FFC to activate the feature.  
4. Dial your Station Control Password.  
You hear a dial tone.  
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5. Dial your DN.  
or  
To reinstate call forward to the previous  
call forward number, press the # key.  
(Do not perform steps 6 and 7.)  
or  
6. Dial the number to which to forward the  
calls.  
If the number dialed is invalid, you hear a  
fast busy signal.  
7. Press the # key.  
Deactivating Remote Call Forward  
Use the following procedure to activate Remote Call Forward.  
1. Lift the handset.  
2. If you call from an IP Phone outside the  
system, dial the direct system access  
number and wait for the dial tone.  
3. Dial the Remote Call Forward  
Deactivate FFC.  
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4. Dial your Station Control Password.  
5. After you hear the dial tone, dial your  
DN.  
6. Press the # key.  
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Managing multiparty calls  
Use the following features to enable multiparty conversations:  
•
•
•
•
“Using Call Join” on page 88  
“Setting up a Conference Call” on page 88  
“Using Conferee Selectable Display” on page 89  
“Using Group Call” on page 91  
Using Call Join  
Use the Call Join feature to connect a new caller to an active call. This  
connection creates a conference (conversation involving more than two  
parties) between the two callers and yourself.  
Conf  
1. To connect a call on hold to your current  
call, press the Conf soft key.  
2. Press the Handsfree key to connect the  
caller to your current call.  
Conf  
3. Press the Conf soft key again to join the  
person on hold to your conversation.  
Setting up a Conference Call  
Use the Conference feature to initiate a conference call for a group of  
three to six people including yourself. The maximum number of people  
supported in a conference call depends on the IP Phone configuration.  
Conf  
1. During a call, press the Conference key  
to place the party on hold.  
You hear a dial tone.  
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2. Dial the number of the person to add to  
the conference call.  
You can talk to the person without  
intervention from the party on hold.  
Conf  
3. Press the Conference key again to  
connect all parties.  
4. If the party you attempt to add to the  
conference is unavailable, press the  
Goodbye key.  
(Goodbye)  
The call ends.  
5. Press the Handsfree key to return to  
your original call.  
Using Conferee Selectable Display  
Use the Conferee Selectable Display feature to list active conferees and  
to disconnect a conferee from the conference call.  
Viewing active conferees  
Use the following procedure to view active conferees.  
ConfDsp  
1. During a conference call, press the  
Confdsp soft key to turn on the LCD  
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indicator. Each key press changes the  
screen to show a different active  
conferee.  
This action has no effect on the display  
of other IP Phones involved in the  
conference.  
2. Press the Goodbye key.  
If configured, the Conference Count  
Display returns an updated count of  
conferees. The LCD indicator turns off.  
(Goodbye)  
Disconnecting a conferee  
Use the following procedure to disconnect a conferee.  
ConfDsp  
1. During a conference call, press the  
Confdsp soft key until the conferee to  
disconnect appears on the screen.  
Press the Handsfree button to  
disconnect the conferee.  
2. For a single conferee, press the  
Goodbye key. If configured, the  
Conference Count Display returns an  
updated total count of conferees. The  
LCD indicator turns off.  
(Goodbye)  
or  
For multiple conferees, repeat steps 1  
and 2 until all conferees are  
disconnected. Then press the Goodbye  
key.  
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Using Group Call  
Use the Group Call feature to automatically call members of a predefined  
group, one at a time, until all members answer.  
Calling group members  
Use the following procedure to call group members.  
1. Lift the handset.  
GrpCl  
2. Press the GrpCl soft key or enter the  
Group Call FFC.  
The feature automatically calls all group  
members. The icon flashes until all  
members answer. The phone numbers  
of the group members appear on the  
display as they answer. When the last  
person answers, the Group Call icon  
lights steadily.  
Note: When a person in your group is on  
a conference call or another group call,  
they are not connected to your group  
call.  
Note: During a group call, only the  
person who initiated the group call can  
put the call on hold.  
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Answering a group call  
Use the following procedure to answer a group call.  
1. Lift the handset.  
Note the following about notification  
tones:  
— If you are on a call and receive three  
10-second tones, this is the  
notification of a group call on your IP  
Phone.  
— If you are on a call on another line  
when a group call is made, you  
receive a long tone through the  
handset or speaker.  
— If you are already on a conference  
call or another group call, you do not  
receive notification of a group call.  
Ending a group call  
Use the following procedure to end a group call.  
1. Press the Goodbye key.  
Note: When the person who made the  
group call disconnects, the call  
(Goodbye)  
terminates for all members of the group.  
However, the members of the group call  
can disconnect from the call and not  
affect other members on the call.  
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Managing calls while busy at work  
Using Make Set Busy  
Use the Make Set Busy feature to make your IP Phone appear busy to all  
callers.  
Activating Make Set Busy  
Use the following procedure to activate Make Set Busy.  
MakeSetBsy  
or  
1. Press the MakeSetBsy soft key.  
or  
Lift the handset, and enter the Make Set  
Busy Activate FFC.  
Deactivating Make Set Busy  
Use the following procedure to deactivate Make Set Busy.  
MakeSetBsy  
or  
1. Press the MakeSetBsy soft key a  
second time to deactivate the feature.  
or  
Lift the handset and enter the Make Set  
Busy Deactivate FFC.  
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Hotel applications  
Hotel applications are a group of hospitality features that increase the  
value of the IP Phone 1210. In a hotel environment guests can access the  
following service:  
•
“Configuring Automatic Wake-Up” on page 94  
Configuring Automatic Wake-Up  
Use the Automatic Wake-Up feature to receive a timed reminder call. You  
can program your IP Phone to automatically place a call at a  
predetermined time. When you answer the call, prerecorded music plays  
for 30 seconds followed by a prerecorded announcement or the attendant  
on the line.  
Entering Automatic Wake-Up call  
Use the following procedure to enter Automatic Wake-Up call.  
1. Lift the handset.  
2. Dial the Automatic Wake-Up Request  
FFC.  
3. Dial the Automatic Wake-Up time in a  
24-hour time format (hhmm).  
You hear a tone to confirm your entered  
time.  
To enter the time in a 24-hour time  
format, enter the hours followed by the  
minutes. For example, to configure the  
time to 7:30 a.m., enter 0730; to  
configure it to 9:45 p.m., enter 2145.  
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4. Press the Goodbye key.  
(Goodbye)  
Cancelling Automatic Wake-Up call  
Use the following procedure to cancel Automatic Wake-Up call.  
1. Lift the handset.  
2. Dial the Automatic Wake-Up Quit FFC.  
3. Press the Goodbye key.  
(Goodbye)  
Verifying Automatic Wake-Up call  
Use the following procedure to verify Automatic Wake-Up call.  
1. Lift the handset.  
2. Dial the Automatic Wake-Up Verify  
FFC.  
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3. Dial the Automatic Wake-Up time in a  
24-hour time format (hhmm).  
You hear a confirmation tone if your  
query matches the preset time.  
To enter the time in a 24-hour time  
format, enter the hours followed by the  
minutes. For example, to configure the  
time to 7:30 a.m., enter 0730; to  
configure it to 9:45 p.m., enter 2145.  
4. Press the Goodbye key.  
(Goodbye)  
Paging features  
The IP Phone 1210 supports the following paging voice call features:  
•
•
“Using Call Page Connect to make an announcement” on page 96  
“Using Radio Page” on page 97  
Using Call Page Connect to make an announcement  
Use the Call Page Connect feature to make an announcement over a  
paging system.  
Note: A Page key on an attendant console overrides and disconnects  
the IP Phones. The IP Phones must reaccess the page trunk.  
1. Lift the handset.  
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2. Dial the Page Trunk Access Code to  
complete the connection to the page  
system.  
3. Make your announcement.  
4. Press the Goodbye key.  
(Goodbye)  
Using Radio Page  
Use the Radio Page feature to page a user and stay on the line until the  
called party answers. The paged user answers the call after entering a  
special Page Meet-Me code from any IP Phone.  
Using Automatic Preselection (Meet-Me page)  
Perform the following procedure to use Automatic Preselection.  
1. Lift the handset.  
2. Dial the Radio Paging Access FFC.  
You hear the paging tone (two beeps  
followed by a dial tone).  
3. Dial the number of the party you want to  
page.  
After dialing, you hear the ringback tone.  
The paged party can use any IP Phone  
to enter a Radio Paging Answer FFC  
and their own DN number.  
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4. If your call remains unanswered for a  
preset time period, during which you  
hear a 15-second high-pitched tone  
sounds followed by silence, press the  
Goodbye key or replace the handset.  
(Goodbye)  
or  
Using Automatic Post-selection  
The called party is either busy on the IP Phone or away from their desk.  
To page the called party, you need not redial the number of the called  
party.  
RadPag  
1. Press the RadPag soft key.  
You hear a special dial tone.  
2. Dial the Radio Paging Access FFC.  
You hear the ringback tone.  
The paged party can use any IP Phone  
to enter a Radio Paging Answer FFC,  
and their own DN number.  
3. If your call remains unanswered for a  
preset time period, during which you  
hear a 15-second high-pitched tone,  
followed by silence, press the Goodbye  
key or replace the handset.  
(Goodbye)  
or  
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Answering a Radio Page  
If you carry a Radio Pager, a page indicates that a caller tried to reach  
you by dialing your DN. If the Radio Page system is configured to function  
in Meet-me mode, you can answer the page call from any IP Phone.  
1. Lift the handset.  
2. Dial the Radio Page Answer FFC.  
You hear the paging tone.  
3. Dial your own DN to connect to the  
paging caller.  
If the caller disconnects, you hear a  
steadily lit high-pitched (number  
unavailable) tone.  
Miscellaneous Call Features  
Some call features are available only if your system administrator  
configures them. Contact your system administrator to determine if the  
following call features are available.  
•
•
“Charging a call or charging a forced call” on page 99  
“Using Privacy Release” on page 103  
Charging a call or charging a forced call  
Use the Call Charge feature to charge a call to a specific account. The  
Forced Charge feature charges long-distance calls from an IP Phone that  
is restricted to local calls.  
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Charging a local or long-distance call to an account before  
you dial  
Use the following procedure to charge a local or long-distance call to an  
account before you dial.  
1. Lift the handset.  
Charge  
2. Press the Charge soft key.  
or  
Dial the Call Detail Recording FFC.  
3. Dial the charge account number.  
4. When you hear the dial tone, dial the  
number.  
Charging a transferred call to an account  
Use the following procedure to charge a transferred call to an account.  
Trans  
1. Press the Transfer soft key.  
The call is placed on hold.  
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2. Press the Charge soft key.  
Charge  
or  
or  
Dial the Call Detail Recording FFC.  
3. Dial the charge account number.  
4. After you hear the dial tone, dial the  
number to which you are transferring the  
call.  
Trans  
5. Press the Transfer soft key when you  
hear the IP Phone ring.  
You can talk privately to the person at  
the transfer number before you press the  
Transfer soft key.  
Charging a conference call to an account  
Use the following procedure to charge a call to an account when you add  
someone to a conference call  
Conf  
1. Press the Conf soft key.  
The call is placed on hold.  
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2. Press the Charge soft key.  
Charge  
or  
Dial the Call Detail Recording FFC.  
or  
3. Dial the charge account number.  
4. Dial the number of the person you want  
to add to the conference.  
Conf  
5. Press the Conference soft key.  
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Using Privacy Release  
Use the Privacy Release feature to enable one or more people who share  
your DN to join a call.  
PrvRls  
1. Press the PvRls soft key during a call.  
People can join the call by pressing the  
shared number (DN) key on their IP  
Phone (Multiple Appearance DN  
feature).  
Using External Server Applications  
Use External Server Applications to directly access a variety of  
applications from your IP Phone 1210.  
To learn more about the available features and services, contact your  
system administrator. Depending on which features are available on your  
system, your phone can provide information; for example, local news and  
weather, stock market information, or traffic reports.  
For more information about the External Server Applications, see the  
Nortel IP Phone External Server Applications User Guide  
(NN43100-100).  
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Troubleshooting your IP Phone 1210  
Troubleshooting your  
IP Phone 1210  
This section provides basic information about troubleshooting your  
IP Phone 1210 if Virtual Office causes a problem. For additional help, see  
“How to get help” on page 20.  
Virtual Office  
Table 10 lists error messages and describes actions to correct the  
causes.  
Table 10: Troubleshooting Virtual Office (Part 1 of 4)  
Displayed  
message  
Probable cause  
Action  
Busy, try again  
Remote IP Phone is  
active (not idle).  
Wait for remote IP  
Phone to become idle  
and try again.  
ACD is logged on.  
Log off ACD IP Phone  
before you initiate  
Virtual Office from  
another IP Phone.  
Make Set Busy is  
inactive on ACD IP  
Phone.  
Configure Make Set  
Busy active on ACD IP  
Phone.  
Invalid ID (1)  
Incorrect User ID  
entered.  
Enter correct User ID.  
User ID is not in  
Gatekeeper database.  
Notify system  
administrator.  
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Troubleshooting your IP Phone 1210  
Table 10: Troubleshooting Virtual Office (Part 2 of 4)  
Displayed  
message  
Probable cause  
Action  
Invalid ID (2)  
Invalid ID (3)  
Incorrect User ID  
entered.  
Enter correct User ID.  
Incorrect User ID  
entered.  
Enter correct User ID.  
User ID in Gatekeeper  
database points to  
Notify system  
administrator.  
originating Call Server.  
Locked from  
Login  
Three failed attempts to Wait one hour for the  
enter the correct  
Station Control  
Password.  
lock to clear  
automatically, or notify  
system administrator to  
clear lock.  
Permission  
Denied (1)  
Remote IP Phone has  
no Station Control  
Password.  
Notify system  
administrator.  
Permission  
Denied (3)  
Incorrect User ID  
entered.  
Enter correct User ID.  
Remote IP Phone has  
no Station Control  
Password.  
Notify system  
administrator.  
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Troubleshooting your IP Phone 1210  
Table 10: Troubleshooting Virtual Office (Part 3 of 4)  
Displayed  
message  
Probable cause  
Action  
Permission  
Denied (4)  
Incorrect User ID  
entered.  
Enter correct User ID.  
Attempt to log on to a  
remote IP Phone  
1120E or a IP  
Softphone 2050 from  
an IP Phone  
Go to an IP Phone  
1120E or a IP  
Softphone 2050 and try  
again, or consult your  
local system  
1140E(some  
administrator.  
restrictions apply).  
Permission  
Denied (5)  
Incorrect User ID  
entered.  
Enter correct User ID.  
Remote IP Phone does Notify system  
not have VOUA Class  
of Service.  
administrator.  
Permission  
Denied (6)  
Incorrect User ID  
entered.  
Enter correct User ID.  
Incorrect Station  
Control Password  
entered.  
Select Retry, and try  
again with the correct  
Station Control  
Password.  
Server  
Network problem.  
Notify system  
Unreachable (1)  
administrator if the  
problem persists.  
106  
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Troubleshooting your IP Phone 1210  
Table 10: Troubleshooting Virtual Office (Part 4 of 4)  
Displayed  
message  
Probable cause  
Action  
Server  
Network problem.  
Notify system  
Unreachable (2)  
administrator if the  
problem persists.  
Flexible Feature Codes  
Use Table 11 to track and organize the FFCs assigned to features by  
your system administrator.  
Table 11: Flexible Feature Codes (Part 1 of 2)  
FFC Feature  
FFC Feature  
Automatic Wake-Up  
Make Set Busy Activate  
Activate  
Automatic Wake-Up  
Deactivate  
Make Set Busy Deactivate  
Malicious Call Trace  
Override  
Automatic Wake-Up  
Verify  
Call Detail Recording  
Charge Account  
Call Forward All Calls  
Activate  
Pickup Ringing Number  
Pickup Directory Number  
Call Forward All Calls  
Deactivate  
107  
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Troubleshooting your IP Phone 1210  
Table 11: Flexible Feature Codes (Part 2 of 2)  
FFC Feature  
FFC Feature  
Call Park  
Pickup Group  
Electronic Lock  
Radio Paging Access  
Activate  
Electronic Lock  
Deactivate  
Radio Paging Answer  
Group Call  
Remote Call Forward Activate  
Internal Call Forward  
Activate  
Remote Call Forward  
Deactivate  
Internal Call Forward  
Deactivate  
RingAgain Activate  
RingAgain Deactivate  
Virtual Office Terminal Log Off  
Virtual Office Terminal Log On  
Station Control  
Password Change  
108  
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Terms you should know  
Terms you should know  
Calling Party Name Display  
Information appearing on the LCD display screen, such as the  
caller’s name and phone number. The system must have CPND  
enabled.  
Category 5 (Cat5)  
Cable and associated connecting hardware capable of  
transmitting at speeds up to 100 MHz, used by 10BaseT,  
100BaseT4, 100BaseTX.  
Category 5e (Cat5e)  
Most Cat5 cable manufactured after 1996 also supports  
1000BaseT (GigE) installations, and is designated Cat 5e. Cat5e  
cable normally has four pairs of copper wire.  
Category 6 (Cat6)  
Cable and associated connecting hardware capable of  
transmitting at speeds up to 200 MHz. Designed specifically to  
support 1000BaseT (GigE), it is also compatible with 10BaseT,  
100BaseT4, and 100BaseTX installations. The cable normally  
has four pairs of copper wire.  
Communication Server 1000  
Your office communication system.  
Date/time display  
The current date and time when the IP Phone is in an idle state.  
Directory Number (DN)  
A number consisting of one to seven digits for an IP Phone, and  
also known as an extension number.  
109  
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Terms you should know  
Feature display  
An area that shows status information about the feature in use. It  
also displays the name and status of the active session.  
Feature Status Lamp indicator  
An LCD or an LED that indicates a data message, contact, or  
feature status by a flash, wink, steady on, or off.  
Fixed key  
The hard-labeled keys on your IP Phone.  
Flexible Feature Codes (FFCs)  
Specialized codes entered using the dialpad that enable features  
(for example, Ring Again).  
Goodbye key  
A fixed key used to end an active call.  
Indicator  
An LCD or an LED that indicates the status of a feature by the  
flash, wink, steady on, or off.  
Information display  
Any display of call activity, lists, prompts, and status of calls. If the  
text message exceeds the available display area, a scroll arrow  
icon indicates that you must use the scroll keys to view the  
remaining text.  
Interrupted dial tone  
A broken or pulsed dial tone that sounds when you access some  
features on your IP Phone.  
Message/Inbox  
A fixed key on your IP Phone 1140E that connects to your voice  
messaging system when the key is pressed.  
110  
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Terms you should know  
Navigation keys  
Keys used to scroll through menus and lists appearing on the  
LCD display screen.  
Off-hook  
Any line selected to make a call or receive a call. The term off-  
hook is applied whether (a) the end user lifts up the handset, (b)  
the end user presses a line key, (c) the call is automatically  
answered at the IP Phone, or (d) a line is automatically selected  
for an outgoing call.  
Paging tone  
A special tone (two beeps followed by dial tone) that sounds  
when you use the Radio Paging feature.  
Ringback/ring tone  
A sound indicating that a call you have made is ringing at its  
destination.  
Services key  
A fixed key used to access options such as Telephone Options,  
Password Admin, Virtual Office Login, Virtual Office Logout, Test  
Local Mode, and Resume Normal Mode.  
Shared Directory Number  
A DN (extension) that is shared by two or more persons.  
Special Prefix code (SPRE)  
Special codes entered using the dialpad, followed by a two-digit  
access code, that enable features (for example, Call Forward All  
Calls requires entry of SPRE code + 74).  
Soft keys  
A set of keys programmed by your system administrator. These  
four keys, directly below the display area, have four  
111  
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Terms you should know  
programmable layers. These keys are also used to configure  
parameters in the Telephone Options menu.  
Special dial tone  
The three consecutive tones followed by dial tone that you hear  
when accessing IP Phone features.  
Station Control Password (SCPW)  
Enables security features on your phone to prevent others from  
making calls from your IP Phone and to prevent access to  
protected features (for example, Remote Call Forward).  
Status Messages  
A message displayed to inform the user of important information.  
A right arrow appears if more than one Status Message is  
present. Examples of Status Messages include: Message  
Waiting, All Lines Forwarded to: 6453, Do Not Disturb On, Ring  
Again active, and Ringer is OFF.  
System or Switch  
Your office communication system.  
Switchhook  
A button on which the handset presses down, disconnecting your  
call when you replace the handset. The handset (when lifted)  
releases the switchhook, and you either answer a call or you  
receive a dial tone to make a call.  
User interface  
Screen displays that interact with the end user as a result of an  
action or event.  
Visual Alerter/Message Waiting indicator  
An LCD or an LED that flashes to indicate that a message is  
waiting or when the ringer is on.  
112  
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Index  
Index  
ties 28  
A
Displaying call details 82  
DN 109  
About the IP Phone 2004 109  
Accessing display diagnostics 41  
Accessory Expansion Module 10  
Activating Ring Again 69  
Adjusting Volume 38  
Answering a call 73  
E
Electronic Lock 51  
Enabling OnHook Default Path 47  
Enabling or disabling Call Timer 46  
Enter key 26  
Applications 26  
Automatic Wake-Up 94  
Entering and editing text 63  
Ethernet ports 10  
C
Call Detail Recording 102  
Call Page Connect 96  
Call party information 109  
CAT5e 34  
F
Feature display 110  
Fixed key 110  
Flexible Feature Code (FFC) 110  
Flexible Feature Codes 107  
Conference 27  
Conference call 88  
configuring  
G
One Button Page 32  
Configuring an Electronic Lock on  
your IP Phone 51  
Getting started 23  
Goodbye key 27, 110  
Configuring Live Dialpad 47  
H
Configuring the Local Tools Menu  
53  
Headset key 26  
Hold key 26  
Hotel applications 94  
Context-sensitive soft keys 24  
D
Date/time display 109  
Directory Number 109  
disconnect a conferee 90  
Display incoming calls 82  
Display Network Diagnostics Utili-  
I
Indicator status 110  
Information display 110  
Installing your IP Phone 1210 30  
113  
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Index  
Interrupted dial tone 110  
IP Phone 1210 controls 24  
IP Phone 1210 display 24  
configuring 32  
On-hook dialing 65  
Override a busy signal 97  
P
L
Paging tone 111  
Local Area Network (LAN) 9  
Local Diagnostics 57  
Local Dialpad Tone 42  
Logging off Virtual Office 62  
Logging on to Virtual Office 60  
Password Admin 28  
Performing Diagnostics 44  
Placing a call on hold 74  
Power over Ethernet 10  
Privacy Release 103  
M
R
Making a call 64  
Radio Page 97  
Managing calls during a call 74  
Regulatory and safety information  
12  
Managing calls while away from  
your desk 82  
Retrieving a call on hold 75  
Ringback/ring tone 111  
Managing calls while busy at work  
93  
Managing multiparty calls 88  
S
Managing your Station Control  
Password 50  
Selecting a language 40  
Selecting a local dialpad tone 42  
Services key 27, 28, 111  
Shared Directory Numbers 111  
Soft keys (self-labeled) 111  
Speaker key 25, 76, 88  
Special dial tone 112  
Meet - me page 97  
Message key 110  
Message waiting indicator 27, 112  
Miscellaneous Call Features 99  
More key 25  
Mute key 25  
Muting a handsfree call 67  
Special Prefix code (SPRE) 111  
Station Control Password (SCPW)  
112  
N
Navigation keys 26, 111  
Status Messages 112  
Switchhook 112  
O
Switching from handset mode to  
handsfree 67  
Off-hook 111  
One Button Page  
Switching from handsfree to hand-  
114  
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Index  
set mode 67  
Using Timed Reminder Recall 77  
Using Virtual Office 58  
Switching from handsfree to head-  
set 68  
Using Virtual Office on your Office  
IP Phone 61  
System or Switch 112  
Using Virtual Office on your Re-  
mote IP Phone 61  
T
Telephone Options 27  
Terminating a handsfree call 66  
Transferring a call 76  
V
Viewing IP Phone information 43  
Volume control bar 25  
U
User Interface 112  
Using a headset 67  
Using Attendant Recall 78  
Using Call Forward 82  
Using Call Hold 74  
Using Call Join 88  
Using Call Park 79  
Using Call Waiting 75  
Using Conferee Selectable Display  
89  
Using Group Call 91  
Using Handsfree dialing 66  
Using Internal Call Forward 83  
Using Last Number Redial 71  
Using Make Set Busy 93  
Using Off-hook dialing 64  
Using On-hook dialing 65  
Using Predial 68  
Using Remote Call Forward 85  
Using Speed Call 71  
Using System Speed Call 73  
Using the soft keys 63  
Using the telephone dialpad 63  
115  
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Index  
116  
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Nortel Communication Server 1000  
Nortel IP Phone 1210  
User Guide  
Copyright © 2007–2008 Nortel Networks. All Rights Reserved.  
LEGAL NOTICE  
While the information in this document is believed to be accurate and  
reliable, except as otherwise expressly agreed to in writing NORTEL  
PROVIDES THIS DOCUMENT "AS IS" WITHOUT WARRANTY OR  
CONDITION OF ANY KIND, EITHER EXPRESS OR IMPLIED. The  
information and/or products described in this document are subject to  
change without notice.  
Nortel, the Nortel logo, the Globemark, SL-1, Meridian 1, and Succession  
are trademarks of Nortel Networks.  
All other trademarks are the property of their respective owners.  
Publication Number: NN43140-101  
Document Release: Standard 01.09  
Date: October 2008  
Sourced in Canada, India, and the United States of America  
To provide feedback or report a problem in this document,  
go to www.nortel.com/documentfeedback.  
www.nortel.com  
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