Nortel Networks Automobile Accessories MCC 3100 User Manual
Title page  
Nortel Mobile Communication 3100 Series Portfolio  
Mobile Communication Client 3100 for  
BlackBerry  
User Guide  
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Contents  
Contents  
New in this release . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7  
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7  
Other . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7  
Revision history . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7  
How to get help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9  
Getting help from the Nortel Web site . . . . . . . . . . . . . . . . . . . 9  
Getting help over the phone from a Nortel  
Solutions Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9  
Getting help from a specialist by using an  
Express Routing Code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10  
Getting help through a Nortel distributor  
or reseller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10  
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11  
MCC 3100 for BlackBerry features . . . . . . . . . . . . . . . . . . . . . 11  
Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12  
System and network requirements . . . . . . . . . . . . . . . . . . . . . 13  
Network specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . 14  
Server specification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14  
Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14  
About this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14  
Related publications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15  
Software installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17  
Installing MCC 3100 for BlackBerry from a computer . . . . . . 18  
Installing MCC 3100 for BlackBerry over the air . . . . . . . . . . . 20  
Upgrading MCC 3100 for BlackBerry from a computer . . . . . 20  
Upgrading MCC 3100 for BlackBerry over the air . . . . . . . . . 22  
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Contents  
Installing or upgrading MCC 3100 for BlackBerry using the  
BlackBerry Enterprise Server . . . . . . . . . . . . . . . . . . . . . . . . . 22  
Uninstalling MCC 3100 for BlackBerry . . . . . . . . . . . . . . . . . . 22  
Uninstalling the database . . . . . . . . . . . . . . . . . . . . . . . . . 22  
Uninstalling the MCC 3100 application  
using the Desktop Manager . . . . . . . . . . . . . . . . . . . . . . . 23  
Uninstalling the MCC 3100 application  
using the BlackBerry . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24  
MCC 3100 configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . 25  
Initial configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25  
System settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27  
Personal preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30  
Call settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32  
Database backup and restore . . . . . . . . . . . . . . . . . . . . . . . . 33  
Backing up the database . . . . . . . . . . . . . . . . . . . . . . . . . 33  
Restoring the database . . . . . . . . . . . . . . . . . . . . . . . . . . 34  
Basic functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35  
Starting and exiting the MCC 3100 application . . . . . . . . . . . 35  
Logging on and logging off . . . . . . . . . . . . . . . . . . . . . . . . . . . 36  
Hiding the MCC 3100 application . . . . . . . . . . . . . . . . . . . . . . 36  
Overview of the Main screen . . . . . . . . . . . . . . . . . . . . . . . . . 36  
Status panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37  
Recent link and preview panel . . . . . . . . . . . . . . . . . . . . . 38  
Friends link and preview panel . . . . . . . . . . . . . . . . . . . . . 38  
Groups link . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38  
Corp Dir link . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38  
Device AddressBook link . . . . . . . . . . . . . . . . . . . . . . . . . 38  
Navigating screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39  
Accessing screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39  
Accessing preview panels . . . . . . . . . . . . . . . . . . . . . . . . 39  
Shortcut Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40  
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Contents  
Accessing Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42  
Advanced functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45  
Friends . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45  
Adding a friend . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45  
Importing a friend . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48  
Editing a friend . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50  
Deleting a friend . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51  
Searching the corporate directory . . . . . . . . . . . . . . . . . . . . . 52  
Placing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53  
Call modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54  
Calling a friend . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55  
Calling from your extension . . . . . . . . . . . . . . . . . . . . . . . 55  
Dialing a number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56  
Advanced calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57  
Receiving calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58  
Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60  
Adding a group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60  
Adding friends to a group . . . . . . . . . . . . . . . . . . . . . . . . . 60  
Managing friends in a group . . . . . . . . . . . . . . . . . . . . . . . 61  
Managing a group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63  
Placing and managing group calls . . . . . . . . . . . . . . . . . . 63  
Notification profiles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67  
Logging Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68  
Viewing entries on the main screen . . . . . . . . . . . . . . . . . 68  
Viewing entries on the Logs screen . . . . . . . . . . . . . . . . . 69  
Sorting entries on the Logs screen . . . . . . . . . . . . . . . . . 71  
Deleting entries in the Logs screen . . . . . . . . . . . . . . . . . 71  
Managing voice mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72  
Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75  
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Contents  
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New in this release  
New in this release  
The following sections detail what is new in Mobile Communication Client  
3100 for BlackBerry in MC 3100 Release 2.1.  
Features  
Nortel Mobile Communication 3100 (MC 3100) Release 2.1 introduces  
two new installation and upgrade options: over the air and from the  
BlackBerry Enterprise Server.  
Installation or upgrade over the air requires a BlackBerry cellular data  
plan. You invoke the installation or upgrade yourself.  
Your system administrator can deploy MCC 3100 for BlackBerry software  
by pushing it from the BlackBerry Enterprise Server to your BlackBerry.  
This eliminates the need for you to install or upgrade the software  
yourself.  
Other  
This document is up-issued for Release 2.1.  
Revision history  
April 2008  
Standard 02.01. This document is issued to support Nortel Mobile  
Communication 3100 Release 2.1.  
November 2007  
Standard 01.03. This document is up-issued to contain updated  
screen captures.  
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New in this release  
October 2007  
Standard 01.02. This document is up-issued to contain fixes for  
configuring Mobile Communication Gateway 3100 addresses and  
revised Outgoing Call Service DN requirements.  
September 2007  
Standard 01.01. This document is issued to support the Nortel  
Mobile Communications 3100 Series Portfolio on Nortel  
Communication Server 1000 Release 5.0.  
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How to get help  
How to get help  
This chapter explains how to get help for Nortel products and services.  
Getting help from the Nortel Web site  
The best way to get technical support for Nortel products is from the  
Nortel Technical Support Web site:  
www.nortel.com/support  
This site provides quick access to software, documentation, bulletins, and  
tools to address issues with Nortel products. From this site, you can:  
•
•
download software, documentation, and product bulletins  
search the Technical Support Web site and the Nortel Knowledge  
Base for answers to technical issues  
•
•
sign up for automatic notification of new software and documentation  
for Nortel equipment  
open and manage technical support cases  
Getting help over the phone from a Nortel  
Solutions Center  
If you do not find the information you require on the Nortel Technical  
Support Web site, and you have a Nortel support contract, you can also  
get help over the telephone from a Nortel Solutions Center.  
In North America, call 1-800-4NORTEL (1-800-466-7835).  
Outside North America, go to the following Web site to obtain the  
telephone number for your region:  
www.nortel.com/callus  
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How to get help  
Getting help from a specialist by using an  
Express Routing Code  
To access some Nortel Technical Solutions Centers, you can use an  
Express Routing Code (ERC) to quickly route your call to a specialist in  
your Nortel product or service. To locate the ERC for your product or  
service, go to:  
www.nortel.com/erc  
Getting help through a Nortel distributor  
or reseller  
If you purchased a service contract for your Nortel product from a  
distributor or authorized reseller, contact the technical support staff for  
that distributor or reseller.  
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Introduction  
Introduction  
This section contains the following topics:  
•
•
•
•
•
“MCC 3100 for BlackBerry features” on page 11  
“Before you begin” on page 12  
"System and network requirements" on page 13  
“Installation” on page 14  
"About this guide" on page 14  
MCC 3100 for BlackBerry features  
The Nortel Mobile Communication Client 3100 (MCC 3100) for  
BlackBerry application allows you to achieve real-time communication  
with the Nortel Mobile Communication Gateway 3100 (MCG 3100) and  
Nortel Communication Server. The term Communication Server means  
all communication servers that MC 3100 supports. For more information,  
see the MC 3100 Product Bulletin at www.nortel.com.  
MCC 3100 extends the enterprise collaboration functionality to a  
Research in Motion (RIM) BlackBerry mobile device using a data  
(Internet) connection over the cellular network. With MCC 3100, you can  
perform the following tasks:  
•
•
•
•
•
Manage your friends using the MCC local directory and the  
BlackBerry address book.  
Search for friends in the Corporate Directory and in the MCC 3100  
local directory.  
Use the logs to view your most recent incoming and outgoing calls,  
voice mail indicator, and system events.  
Receive a message waiting indication (MWI) when you receive a new  
voice mail message.  
Create a group containing multiple friends and then initiate an ad hoc  
conference call to the group members.  
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Introduction  
•
•
Redirect your incoming calls to alternative contact locations (for  
example, office, home, other).  
Associate a single number with all of your outbound calls. Use the  
following call modes:  
— Direct Outbound—This is the basic mode. You can initiate calls  
directly from your BlackBerry to other parties by dialing or  
selecting friends to call. This direct mode uses an Outgoing Call  
Service DN to access the MCG 3100 in the enterprise.The  
MCG 3100 then dials the number entered in the MCC 3100 using  
the enterprise dial plan.  
— Call-me-First—This is a call option in the advanced call mode,  
and you can choose many other advanced calling options (for  
example, outgoing prefix, calling locations). Call-me-First calls  
take two steps to complete. First, the MCG 3100 calls you at a  
chosen location. After you answer, the MCG 3100 initiates the  
call by calling the number you entered in the MCC 3100 using the  
enterprise dial plan.  
For more information, see “Call modes” on page 54.  
Note: You must configure your Outgoing Call Service DN in the  
MCC 3100 settings before you can use the Direct Outbound call  
mode. Your system administrator provides the Outgoing Call Service  
DN to allow direct MCC 3100 calling from your BlackBerry.  
For more information, see “Initial configuration” on page 25.  
Before you begin  
Before you install the MCC 3100 application, complete the following  
checklist:  
•
•
Install the BlackBerry Desktop Manager 4.2 software and ensure it is  
working properly.  
Become familiar with navigation and data entry methods for your  
BlackBerry.  
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Introduction  
System and network requirements  
The MCC 3100 for BlackBerry has the following system requirements.  
Important Notice:  
Users are advised to select and use headsets which are designed to  
reduce excessive sound pressure levels or acoustic shocks. Users should  
check that their headsets do meet their respective National or  
International Acoustic and Safety requirements.  
Table 1: System requirements  
Hardware and  
Type  
software  
Operating system  
Memory  
Research in Motion BlackBerry operating  
system, V4.0 and greater.  
Minimum of 20 MB of Flash memory on your  
BlackBerry.  
RIM BlackBerry  
RIM BlackBerry 7100  
RIM BlackBerry Pearl 8100 series  
RIM BlackBerry Curve 8300 series  
RIM BlackBerry 8700 series  
RIM BlackBerry 8800 series  
Battery  
Charged battery in your BlackBerry.  
Other hardware  
A desktop or laptop PC with a USB port.  
A USB connection cable.  
Other software  
BlackBerry Desktop Manager software  
4.2.2.14 or greater installed on your desktop  
or laptop PC (to transfer the files to the  
BlackBerry).  
For a list of the latest supported devices, see the MC 3100 Product  
Bulletin at www.nortel.com.  
Note: On the BlackBerry Curve, the Menu button opens menus in any  
context where the typical process of displaying the menu using the  
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Introduction  
trackball does not work. In these models, when a Choice Group is  
highlighted, the trackball is used to change the selection; the menu  
button causes the display of the menu. When a Choice Group is not  
highlighted, the trackball causes the display of the menu. This  
document covers the user interface of the rest of the BlackBerry  
devices, where the trackball causes the menu to display.  
Network specifications  
You must meet the following network specifications:  
•
•
Cellular network subscription  
Cellular Internet access (for example, GPRS, EDGE, CDMA 1xRTT,  
or EVDO)  
Server specification  
The corporate network requires a minimum of one Communication Server  
to support MCC 3100.  
The corporate network must have an MCG 3100 to deploy MCC 3100 for  
BlackBerry. Dedicated commercial off the shelf (COTS) server platforms  
support the MCG 3100 software.  
For MCG 3100 installation information, see Nortel Mobile Communication  
Gateway 3100 Installation Guide (NN42030-300).  
Installation  
For installation information, see “Software installation” on page 17.  
About this guide  
This guide is for users of the MCC 3100 for BlackBerry.  
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Introduction  
Related publications  
The following publications relate to the MCC 3100 for BlackBerry:  
•
•
•
•
•
Nortel Mobile Communication Client 3100 for BlackBerry Quick  
Reference Card (NN42030-105)  
Nortel Mobile Communication 3100 Series Planning and Engineering  
Guide (NN42030-200)  
Nortel Mobile Communication Gateway 3100 Installation Guide  
(NN42030-300)  
Nortel Mobile Communication Gateway 3100 Release Notes  
(NN42030-403)  
Nortel Mobile Communication Gateway 3100 Administration Guide  
(NN42030-600)  
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Introduction  
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Software installation  
Software installation  
This section contains the following:  
•
•
•
•
•
“Installing MCC 3100 for BlackBerry from a computer” on page 18  
“Installing MCC 3100 for BlackBerry over the air” on page 20  
“Upgrading MCC 3100 for BlackBerry from a computer” on page 20  
“Upgrading MCC 3100 for BlackBerry over the air” on page 22  
“Installing or upgrading MCC 3100 for BlackBerry using the  
BlackBerry Enterprise Server” on page 22  
•
“Uninstalling MCC 3100 for BlackBerry” on page 22  
This section describes how to install, upgrade, and uninstall the Nortel  
Multimedia Communication Client 3100 (MCC 3100) for BlackBerry on a  
supported BlackBerry device. You install or upgrade the MCC 3100 in  
one of two ways: from a computer or over the air.  
Before you install or upgrade the MCC 3100 for BlackBerry software from  
a computer, connect your BlackBerry and your PC using a Universal  
Serial Bus (USB) cable. You must have BlackBerry Desktop Manager  
4.2.2.14 or greater software installed on your PC to allow the installation  
of MCC 3100 for BlackBerry. For instructions, see “Installing MCC 3100  
for BlackBerry from a computer” on page 18 or “Upgrading MCC 3100 for  
BlackBerry from a computer” on page 20.  
To install or upgrade the MCC 3100 for BlackBerry software over the air,  
you open a web browser on the BlackBerry. Installation or upgrade over  
the air requires a BlackBerry cellular data plan. For instructions, see  
“Installing MCC 3100 for BlackBerry over the air” on page 20 or  
“Upgrading MCC 3100 for BlackBerry over the air” on page 22.  
Use the following procedures to install, upgrade, and uninstall the  
MCC 3100 for BlackBerry software.  
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Software installation  
Installing MCC 3100 for BlackBerry from a  
computer  
Prior to installation, obtain the MCC 3100 for BlackBerry software from  
your system administrator.  
1. Connect the BlackBerry to a PC using a Universal Serial Bus (USB)  
cable.  
2. Extract the MCC 3100 files to any folder on your computer.  
3. Locate the folder where you extracted the MCC 3100 files. You  
require the following files to install the application:  
— MCC3100-BB.alx  
— MCC3100-BB.cod  
— .properties  
— xxx.Eula.html  
Note: When installing files into the BlackBerry Application Loader,  
only add the *.alx files.  
4. Launch the BlackBerry Desktop Manager on your PC by selecting  
Start > Programs > BlackBerry > Desktop Manager.  
5. Click Application Loader.  
The Application Loader Wizard appears.  
6. Click Next.  
If the Desktop Manager detects the communication port, the Device  
Application Selection dialog box appears and you can skip to step 8.  
Otherwise, the Communication Port Selection panel appears.  
7. Select the appropriate communication port (typically USB) and click  
Next.  
The Device Application Selection dialog box appears. See  
“Application loader wizard file selection” on page 19.  
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Software installation  
Figure 1: Application loader wizard file selection  
8. Select any applications that are listed and click Delete. Each item  
must be deleted individually.  
9. Click Add.  
10. Browse to the folder with the extracted MCC 3100 files.  
11. Select MCC3100-BB.alx and click Open.  
The applications appears in the Device Application Selection dialog  
box.  
12. Confirm that the applications are checked.  
13. Click Next.  
14. Acknowledge licensing and security prompts that appear during the  
process of installing the application on the BlackBerry.  
15. Click Finish to install the MCC 3100.  
16. After the Application Loader Wizard installs the MCC 3100, click  
Close.  
17. Click Yes to restart the BlackBerry.  
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Software installation  
Installing MCC 3100 for BlackBerry over the  
air  
1. On the BlackBerry, select Start > BlackBerry Explorer.  
2. Use the following address format to access the software web site:  
http://<hostname or IP address>:8080/m  
3. Highlight the software load that you will install.  
4. From the menu, select Get Link.  
5. Click Download.  
6. Acknowledge other licensing and security prompts that may appear  
during the process of installing the application on the mobile device.  
7. After downloading is complete, click OK or Run.  
Upgrading MCC 3100 for BlackBerry from a  
computer  
This section describes how to upgrade the MCC 3100 for BlackBerry.  
When you upgrade the software, your data is retained for the new  
version.  
1. Connect the BlackBerry to a PC using a Universal Serial Bus (USB)  
cable.  
2. To upgrade the MCC 3100 software on a BlackBerry, extract the  
upgrade MCC 3100 files into the same folder on your computer you  
used during the first installation. This will overwrite the original install  
files. You require the following files to install the application:  
— MCC3100-BB.alx  
— MCC3100-BB.cod  
— .properties  
— xxx.Eula.html  
3. Exit the MCC 3100 if it is running. See “Starting and exiting the MCC  
3100 application” on page 35.  
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Software installation  
4. Launch the BlackBerry Desktop Manager by selecting Start >  
Programs > BlackBerry > Desktop Manager.  
5. Click Application Loader.  
The Application Loader Wizard appears.  
6. Click Next.  
If the Desktop Manager detects the communication port, the Device  
Application Selection dialog box appears and you can skip to step.  
Otherwise, the Communication Port Selection dialog box appears.  
7. Select a communication port (typically USB), and click Next.  
The Device Application Selection panel appears. See “Application  
loader wizard file selection” on page 19.  
8. The MCC 3100 applications are listed in the Device Application  
Selection dialog box. Verify that the Action column indicates Upgrade.  
9. Confirm that the applications you want to upgrade are selected with a  
check mark.  
10. Click Next.  
11. Acknowledge licensing and security prompts that appear during the  
process of installing the application on the BlackBerry.  
12. Click Finish to install the MCC 3100.  
13. After the Application Loader Wizard has finished installing the  
MCC 3100, click Close.  
14. Click Yes to restart the BlackBerry and upgrade the software.  
Note: The above upgrade procedure keeps application data. To  
remove the data associated with the previous version of the  
application, clear the database the first time you run the upgraded  
application. For details, see “Uninstalling the database” on page 22.  
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Software installation  
Upgrading MCC 3100 for BlackBerry over  
the air  
1. On the BlackBerry, select Start > BlackBerry Explorer.  
2. Use the following address format to access the software web site:  
http://<hostname or IP address>:8080/m  
3. Highlight the software load that you will install.  
4. From the menu, select Get Link.  
5. Click Download.  
6. Click Yes, when prompted if you are upgrading the software.  
7. Acknowledge other licensing and security prompts that may appear  
during the process of installing the application on the mobile device.  
8. After downloading is complete, click OK or Run.  
Installing or upgrading MCC 3100 for  
BlackBerry using the  
BlackBerry Enterprise Server  
Your system administrator can deploy MCC 3100 for BlackBerry software  
by pushing it from the BlackBerry Enterprise Server to your BlackBerry.  
The installation or upgrade takes place automatically.  
Uninstalling MCC 3100 for BlackBerry  
This section describes how to remove the MCC 3100 for BlackBerry from  
your device. You can use the Desktop Manager to remove the software,  
or you can remove it directly using the BlackBerry main menu.  
Uninstalling the database  
Uninstalling the application may not erase the application data as  
expected. To ensure that the application data is erased, Nortel  
recommends that you clear the MCC 3100 database before you uninstall  
the MCC 3100 application.  
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Software installation  
1. Start the MCC 3100 application and log off the network.  
See “Starting and exiting the MCC 3100 application” on page 35 and  
“Logging on and logging off” on page 36.  
2. Go to the MCC 3100 Main screen.  
3. From the menu, select System Settings.  
4. From the menu, select Clear Database.  
5. Select Yes at the prompt “Clear database and quit?”.  
6. From the menu, choose Select.  
7. Uninstall the MCC 3100 application using the “Uninstalling the MCC  
3100 application using the Desktop Manager” on page 23 or  
“Uninstalling the MCC 3100 application using the BlackBerry” on  
page 24.  
Uninstalling the MCC 3100 application  
using the Desktop Manager  
Note: Before you remove the MCC 3100 application, ensure that the  
BlackBerry Desktop Manager is installed and that the USB cable is  
connected to both your computer and handheld.  
1. Exit the MCC 3100 application if it is running.  
See “Starting and exiting the MCC 3100 application” on page 35.  
2. Launch the BlackBerry Desktop Manager by selecting Start >  
Programs > BlackBerry > Desktop Manager.  
3. Click Application Loader.  
The Application Loader Wizard appears.  
4. Click Next.  
If the Desktop Manager detects the communication port, the Device  
Application Selection dialog box appears and skip to step 6.  
Otherwise, the Communication Port Selection dialog box appears.  
5. Select a communication port, and click Next.  
The Device Application Selection dialog box appears.  
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Software installation  
6. Click the box to remove the check mark beside the MCC 3100  
application. The action column now indicates this application will be  
removed.  
7. Click Delete.  
8. Click Next.  
9. Click Finish to remove the MCC 3100 applications.  
10. After the Application Loader Wizard removes the MCC 3100  
applications from the handheld, click Close.  
Uninstalling the MCC 3100 application  
using the BlackBerry  
1. Exit the MCC 3100 application if it is running.  
See “Starting and exiting the MCC 3100 application” on page 35.  
2. Connect the BlackBerry to a PC using a Universal Serial Bus (USB)  
cable.  
3. From the BlackBerry main menu, select Options.  
Note: On some BlackBerrys, Options appears under Settings.  
The Options screen appears.  
4. Select Applications.  
Note: On some BlackBerrys, Applications appears under Advanced  
Options.  
The Application screen appears.  
5. Select Nortel MCC 3100.  
6. From the menu, select Delete.  
The following prompt appears: “Deletion will occur when handheld is  
restarted. Restart now?”.  
7. Click Yes to restart the BlackBerry and remove the MCC 3100  
application.  
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MCC 3100 configuration  
MCC 3100 configuration  
This section contains the following topics:  
•
•
•
•
•
“Initial configuration” on page 25  
"System settings" on page 27  
"Personal preferences" on page 30  
"Call settings" on page 32  
“Database backup and restore” on page 33  
Initial configuration  
The first time you start the Mobile Communication Client 3100 (MCC  
3100) after you install it on your BlackBerry, you must configure the  
following parameters provided by your system administrator:  
•
•
•
•
•
your account username and extension  
your account password  
the Mobile Communication Gateway 3100 (MCG 3100) IP address  
your Outgoing Call Service Directory Number (DN)  
your BlackBerry telephone number  
The next time you start MCC 3100, you automatically log on to the  
network.  
Configuring initial BlackBerry parameters  
1. Obtain your user name, password, Mobile Communication Gateway  
IP address, Outgoing Call Service DN, and BlackBerry telephone  
number from your system administrator.  
2. Start the MCC 3100 application. See “Starting and exiting the MCC  
3100 application” on page 35.  
The System Settings screen appears. See "System Settings" on  
page 26.  
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MCC 3100 configuration  
Figure 2: System Settings  
Note: If the Main screen appears, then your basic settings are  
already configured, and you can start using the application.  
3. In the Username field, enter the user name provided by your system  
administrator.  
4. In the Password field, enter the password provided by your system  
administrator.  
5. In the Primary MCG3100 Address field, enter the IP address or Fully  
Qualified Domain Name (FQDN) and port of the MCG 3100 provided  
by your system administrator, using the format <http or https>:<IP  
address or FQDN>:<port>.  
For example, http:47.11.210.11:8080 or  
http:mcg3100.nortel.com:8080.  
6. In the Outgoing Call Service DN field, enter the Outgoing Call  
Service DN number provided by your system administrator.  
7. From the menu, select Save.  
8. From the menu, select Preferences.  
The Preferences screen appears. See “Preferences” on page 27.  
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MCC 3100 configuration  
Figure 3: Preferences  
9. In the Mobile Contact field, enter the cell telephone number for your  
BlackBerry.  
10. From the menu, select Save.  
If you correctly configured the fields, you log on to the system and the  
Main screen appears. See “Overview of the Main screen” on page 36.  
If you made an error, you are prompted to re-enter the fields.  
Note: If the application requests an HTTP connection, use the  
trackwheel to select Allow this connection for all HTTP  
connections.  
System settings  
Use the System Settings screen to manage your connection to the  
network. As a minimum, you must enter your user name, password,  
Mobile Communication Gateway IP address, and Outgoing Call Service  
DN on this screen. See “Initial configuration” on page 25.  
Nortel recommends that the Outgoing Call Service DN includes the  
international access code (+) and your country code as part of the  
number to facilitate roaming. For example +1 613 123 1111. See  
“Outgoing Call Service DN structure” on page 28.  
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MCC 3100 configuration  
Figure 4: Outgoing Call Service DN structure  
Consult your system administrator to obtain your Outgoing Call Service  
DN and other system settings.  
Configuring your system settings  
1. Go to the Main or Preferences screen.  
2. From the menu, select System Settings.  
The System Settings screen appears. See “System Settings” on  
page 26.  
3. Complete the fields on the System Settings screen using the  
information provided by your system administrator. Consult your  
system administrator if you need assistance.  
Table 2: System Settings screen fields  
Field  
Username  
Settings  
Enter your MCG 3100 user name.  
Enter your MCG 3100 password.  
Password  
Primary MCG3100  
Address  
Enter the IP address or domain name and port  
of the primary MCG 3100 in the form  
<http or https>:<IP address or FQDN>:<port>  
For example, http:47.11.210.11:8080 or  
http:mcg3100.nortel.com:8080.  
If the system uses the default port (8080 for  
HTTP or 8443 for HTTPS), then the port  
number does not need to configured here.  
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MCC 3100 configuration  
Table 2: System Settings screen fields  
Field  
Settings  
SecondaryMCG3100 If present, enter the IP address or domain  
Address  
name and port of the secondary MCG 3100 in  
the form  
<http or https>:<IP address or FQDN>:<port>  
For example, http:47.11.210.11:8080 or  
http:mcg3100.nortel.com:8080.  
If the system uses the default port (8080 for  
HTTP or 8443 for HTTPS), then the port  
number does not need to configured here.  
Voicemail DN/SIP  
Address  
Enter the number (SIP address) to access the  
voice mail server.  
Outgoing Call  
Service DN  
The Outgoing Call Service Directory Number  
allows you to place calls directly from your  
BlackBerry to other parties in Direct Outbound  
mode.  
To place calls in Direct Outbound mode, leave  
your caller ID visible on the BlackBerry.  
An Outgoing Call Service DN is mandatory to  
support MCC 3100 call features.  
Max number of  
recent (1-10)  
Specify the number of recent incoming and  
outgoing calls that appear in the recent  
window of the MCC 3100. You can choose  
from a range of 1 to 10 items (default is 3).  
No. of Visible Entries  
in Friends Popup  
(0-50)  
Specify the number of friends that display in  
the Friends preview page of the MCC 3100.  
You can choose from a range of 0 to 50 items  
(default is 7).  
4. From the menu, select Save.  
You are logged on and the Main screen appears.  
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MCC 3100 configuration  
Personal preferences  
Use the Preferences screen to enter personal information, such as your  
name, contact, and call prefix settings. As a minimum, you must enter  
your mobile telephone number on this screen after you perform the steps  
in “Initial configuration” on page 25.  
Configuring your personal preferences  
1. Go to the Main or System Settings screen.  
2. From the menu, select Preferences.  
The Preferences screen appears. See “Preferences” on page 27.  
3. Complete the fields on the Preferences screen using the information  
in the following table as a guide.  
Table 3: Preferences screen fields  
Field  
First Name  
Settings  
Enter your first name.  
Last Name  
Enter your last name.  
Display Name  
Enter the name that serves as your unique  
identifier on the MCC 3100. This name  
displays in the status bar of the main screen.  
Mobile Contact  
Enter your BlackBerry telephone number. If  
your BlackBerry operates with RIM OS 4.1 or  
greater, your BlackBerry populates this field  
automatically.  
Your phone number must be configured.  
This is your default contact location. You can  
select other contact locations when you place  
an Advanced Call.  
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MCC 3100 configuration  
Table 3: Preferences screen fields  
Field  
Settings  
Mobile Contact  
Default Prefix  
Select the mobile telephone default call prefix.  
Options include:  
•
•
•
•
•
Use No Prefix  
Local Prefix  
Long Distance Prefix  
International Prefix  
Corporate Prefix  
When you execute a basic call, the system  
automatically inserts this prefix ahead of your  
mobile telephone number.  
Home Contact  
Other1 Contact  
Other2 Contact  
Local Prefix  
Enter your home number.  
Enter an additional number.  
Enter an additional number.  
Enter the digits required to make a local call.  
For example, if the telephone dialing plan  
requires a prefix of 9 for local calls, enter 9.  
Long Distance Prefix  
International Prefix  
Corporate Prefix  
Enter a long-distance prefix. For example, if  
your telephone company requires a prefix of 1  
for long-distance calls, enter 1.  
Enter an international prefix. For example, if  
your telephone company requires a prefix of  
011 for international calls, enter 011.  
Enter the digits required to make a call within  
the company. For example, if the telephone  
dialing plan requires corporate calls to use a  
specific trunk, configure the digits required to  
access that trunk. The corporate prefix is also  
known as the trunk steering code.  
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MCC 3100 configuration  
Only the MCC 3100 uses the information you enter on the  
Preferences screen. No information is uploaded to any other  
BlackBerry application.  
4. From the menu, select Save.  
Call settings  
Use the Call Settings screen to select a call screening mode and  
configure the group call notification period.  
Configuring your call settings  
1. Go to the Main or System Settings screen.  
2. From the menu, select Call Settings.  
The Call Settings menu screen appears. See “Call Settings” on  
page 32.  
Figure 5: Call Settings  
3. Use the radio buttons to select a Call Screening Mode:  
— Call Screening Enabled—When you receive an incoming call,  
the MCC 3100 displays a dialog that allows you to either accept  
the call on your BlackBerry, redirect the call to another number,  
or decline the call.  
— Call Screening Disabled—When you receive an incoming call,  
the MCC 3100 allows you to only accept calls on your  
BlackBerry.  
— Mobile Do-Not-Disturb—When you receive an incoming call, the  
MCC 3100 forwards the call directly to your “call not answered  
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MCC 3100 configuration  
route” (voice mail by default). You do not receive a missed call  
indication for forwarded calls.  
Configure your contact locations on the Preferences screen. See  
“Personal preferences” on page 30.  
4. Configure the Group-Call Notify Period for a time period between 1  
and 30 minutes (default is 5 minutes). This parameter controls how  
often the MCC 3100 prompts you to join a group call after you have  
received the initial invitation and selected Join Later.  
5. From the menu, select Save.  
Database backup and restore  
Nortel recommends that you save a backup of the MCC 3100 database to  
a safe location. You need your backup if the original database is deleted  
or for one of the following reasons:  
•
•
Your BlackBerry configurations revert to the factory defaults.  
You uninstall the MCC 3100 software (except when using RIM  
Operating System 4.0).  
•
You selected the Clear Database command from the MCC 3100  
System Settings menu.  
Backing up the database  
1. Connect your BlackBerry to your computer with a USB cable.  
2. Launch the BlackBerry Desktop Manager by selecting Start >  
Programs > BlackBerry > Desktop Manager.  
3. Click Backup and Restore.  
The Backup and Restore dialog box appears.  
4. Click Advanced.  
The Backup/Restore dialog box appears.  
5. Select RMS Databases in the Devices Databases pane.  
6. Click the left arrow button to copy RMS Databases to the Desktop  
File Databases pane.  
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MCC 3100 configuration  
7. Select Save As from the File menu.  
The Save As dialog box appears.  
8. Navigate to the folder where you want to save the backup file, then  
click Save.  
The MCC 3100 database is saved.  
Restoring the database  
1. Connect your BlackBerry to your computer with a USB cable.  
2. Launch the BlackBerry Desktop Manager by selecting Start >  
Programs > BlackBerry > Desktop Manager.  
3. Click Backup and Restore.  
The Backup and Restore dialog box appears.  
4. Click Restore.  
The Select File for Full Restore dialog appears.  
5. Select the backup file and click Open.  
A dialog box appears, warning you that the backup file you have  
selected will overwrite the corresponding file on your BlackBerry.  
6. Click OK to proceed with the restore.  
The MCC 3100 database is restored.  
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Basic functions  
Basic functions  
This section contains the following topics:  
•
•
•
•
•
•
“Starting and exiting the MCC 3100 application” on page 35  
“Logging on and logging off” on page 36  
“Hiding the MCC 3100 application” on page 36  
“Overview of the Main screen” on page 36  
“Navigating screens” on page 39  
“Accessing Help” on page 42  
Starting and exiting the MCC 3100  
application  
To start the Mobile Communication Client 3100 (MCC 3100) for  
BlackBerry application, select Nortel MCC 3100 from the BlackBerry main  
menu by using the trackwheel or trackball. The MCC 3100 application  
starts.  
If the application requests an HTTP connection, use the trackwheel to  
select Allow this connection for all HTTP connections.  
To exit the MCC 3100, perform the following steps:  
1. Select Quit from the MCC 3100 main menu.  
The Quit confirmation screen appears.  
2. Select Yes to exit or Cancel to return to the MCC 3100 application.  
Nortel recommends that you exit the MCC 3100 application before you  
shut off your BlackBerry.  
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Basic functions  
Logging on and logging off  
To log on or log off the MCC 3100, perform the following steps:  
1. Go to the main MCC 3100 screen.  
2. Press the trackwheel or trackball to display the menu.  
3. To log on the MCC 3100, select Login.  
The status indicator changes to the status of the device before you  
last logged off.  
4. To log off the MCC 3100, select Logout.  
The MCC 3100 application remains active when you are logged off.  
To exit the application, see “Starting and exiting the MCC 3100  
application” on page 35.  
Hiding the MCC 3100 application  
To use another application, you can temporarily hide the MCC 3100  
application.  
From any MCC 3100 screen menu, select Close; or from the Main  
screen, press the Escape button.  
The application does not appear, but remains running in the background.  
When you access the Nortel MCC 3100 again from the BlackBerry main  
menu, you return to the last screen you used.  
Overview of the Main screen  
After you configure the MCC 3100 (see “Initial configuration” on page 25),  
the Main screen appears whenever you start the MCC 3100. The Main  
screen menu provides access to the full functionality of the MCC 3100.  
See “Main screen” on page 37.  
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Basic functions  
Figure 6: Main screen  
Status panel  
The Status panel indicates your current status on the network. For  
example, if Connected appears, then you are logged on and available to  
take calls. The text color visually indicates your availability:  
•
•
•
Connected (green text)—You are logged on.  
Logged Out (grey text)—You are logged off.  
Logged Out by Admin (grey text)—The MCG 3100 administrator has  
logged you off.  
•
•
Logged out by Another Device (grey text)—You have been logged off  
because you logged on with another device.  
Logged out by Server (grey text)—You are logged off because the  
MCG 3100 is unavailable. You automatically log on when the server  
becomes available.  
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Basic functions  
The status panel also displays the following information:  
•
•
(VM) if you have new voice mail messages  
an asterisk (*) if you registered with the secondary Mobile  
Communication Gateway 3100 (MCG 3100)  
Recent link and preview panel  
Select the Recent link to go to the Logs screen, which provides a history  
of incoming and outgoing calls, voice mail messages, and system events.  
The Logs screen can contain up to 50 entries.  
The Recent preview panel (below the link) displays up to 10 people that  
you recently communicated with. After you access the list, you can place  
a call to a person.  
Friends link and preview panel  
Select the Friends link to go to the Friends screen, which provides a  
complete list of contacts that you designated as friends. You can call,  
add, edit, and delete friends.  
The Friends preview panel (below the link) displays a partial list of your  
friends (up to 50 entries visible) that you can quickly select and call.  
Groups link  
Select the Groups link to go to the Groups Management screen, which  
provides a complete list of friend groups that you added to the MCC 3100.  
You can call your groups, each of which can contain multiple friends.  
Corp Dir link  
Select the Corp Dir link to initiate a search for contacts in your corporate  
directory. You can expand the search to include your local directory of  
friends on the MCC 3100.  
Device AddressBook link  
Select the Device AddressBook link to access your local BlackBerry  
address book.  
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Basic functions  
Navigating screens  
Use the trackwheel or trackball to scroll in screens, menus, and to  
highlight, select, or click items. Use the escape button to exit screens and  
close menus. Hold the escape button to end a call.  
Use the keypad to enter numbers and characters. Use the Send key to  
initiate calls and the End key to terminate calls.  
Accessing screens  
The Main screen contains links that you use to access other screens. See  
“Selecting links” on page 39.  
Figure 7: Selecting links  
Accessing preview panels  
The Main screen provides preview panels of Recent contacts (up to 50).  
You can quickly access the entries on the preview panels. See “Preview  
panels” on page 40.  
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Basic functions  
Figure 8: Preview panels  
You can scroll through the preview panel, highlight an entry, and then run  
a menu command.  
To exit the preview panel, press the escape key or select Step out from  
the menu.  
Shortcut Keys  
In addition to standard navigational aids, MCC 3100 provides shortcut  
keys to speed your workflow. See “Shortcut keys” on page 41.  
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Basic functions  
Note: Some devices may not offer full range of shortcut keys.  
Table 4: Shortcut keys  
Screen  
Key  
Action  
Logs  
t
Go to top of list.  
b
d
a
x
Go to bottom of list.  
Go to Corporate Directory screen.  
Go to Device Address Book.  
Go to Home screen.  
c
Call selected entry.  
n
p
d
a
c
Go to the next entry.  
Go to the previous entry.  
Go to Corporate Directory screen.  
Go to Device Address Book.  
Call the selected entry.  
Go to the next entry.  
Log detail  
n
p
a-z  
Go to the previous entry.  
Friends  
Press a key to search for friends with  
names that start with that letter.  
space  
Go to the Place Call screen to call the  
friend who is currently highlighted.  
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Basic functions  
Table 4: Shortcut keys  
Screen  
Key  
Action  
Home  
a-z  
When focus is on the Main screen or  
the Friends preview panel, press a  
key to search for friends with names  
that start with that letter.  
space  
Go to the Place Call screen. If focus  
is on the Friend preview panel when  
you press space, the highlighted  
friend’s contact location is  
preconfigured.  
Accessing Help  
The MCC 3100 includes embedded, context-sensitive help for the  
following topics:  
•
•
•
Log—describes the log icons  
Abbreviations—explains terms that appear in the Call screens  
About—provides the MCC 3100 software version number  
1. From any screen, select Help.  
The Help screen appears. See “Help screen” on page 43.  
The Help screen displays information related to the previous screen.  
For example, if you select help from the Logs screen, the Logs topic  
displays.  
2. To change topics, select a different item from the menu or list.  
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Basic functions  
Figure 9: Help screen  
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Basic functions  
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Advanced functions  
Advanced functions  
This section contains the following topics:  
•
•
•
•
•
•
•
“Friends” on page 45  
“Searching the corporate directory” on page 52  
“Placing Calls” on page 53  
“Groups” on page 60  
“Notification profiles” on page 67  
“Logging Events” on page 68  
“Managing voice mail” on page 72  
Friends  
Friends are people that you call frequently. Each friend has a name and  
at least one contact location (extension or telephone number).  
You use the Mobile Communication Client 3100 (MCC 3100) to add, edit,  
and delete friends. You cannot upload the locally saved friend information  
to other applications.  
Adding a friend  
You can create a new friend using the MCC 3100. The new friend is  
added to your MCC 3100 Local Address Book or your BlackBerry  
Address Book.  
The telephone numbers that you enter for your friend’s contact locations  
can include numeric, alphabetic, and special characters.  
1. From the Main screen, select the Friends link; or, from the Main  
screen menu, select Friends.  
The Friends screen appears.  
2. From the menu, select New Friend.  
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Advanced functions  
The New Friend screen appears. See “New friend screen” on  
page 46.  
Figure 10: New friend screen  
3. Complete the fields on the Edit Contact screen using the information  
in “Adding a friend” on page 46 as a guide.  
Table 5: Adding a friend  
Field  
Settings  
Display Name  
Enter a display name for your friend. This  
name appears on the Friends screen if you  
add to the MCC 3100 local address book or  
on the Find screen if you add the friend to the  
BlackBerry device address book.  
Extension  
Enter the office extension number associated  
with your friend.  
Last Name  
First Name  
Office contact  
Enter the last name for your friend.  
Enter the first name for your friend.  
Enter the office telephone number of your  
friend. When you call this friend, you can  
choose this number from a list.  
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Advanced functions  
Table 5: Adding a friend  
Field  
Settings  
Mobile contact  
Enter the mobile telephone number of your  
friend. When you call this friend, you can  
choose this number from a list.  
Home contact  
Other1 contact  
Other2 contact  
Default contact  
Enter the home telephone number of your  
friend. When you call this friend, you can  
choose this number from a list.  
Enter an additional telephone number of your  
friend. When you call this friend, you can  
choose this number form a list.  
Enter an additional telephone number of your  
friend. When you call this friend, you can  
choose this number from a list.  
Select the friend’s default contact location:  
•
•
•
•
•
•
Mobile Contact  
Extension (default setting)  
Office Contact  
Home Contact  
Other1 Contact  
Other2 Contact  
When you initiate a basic call or group call, the  
system automatically calls this contact  
location.  
All friends are regular telephone numbers  
except the Extension. If you select Extension,  
the system calls all of the friend’s contact  
locations that are registered on the  
MCG 3100.  
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Advanced functions  
Table 5: Adding a friend  
Field  
Settings  
Select the friend’s default prefix:  
Default Prefix  
•
•
•
•
•
Use No Prefix  
Local Prefix  
Long Distance Prefix  
International Prefix  
Corporate Prefix  
When you initiate a basic call or group call, the  
system automatically inserts this prefix before  
the contact number.  
Note: Provide at least one contact location: Extension, Office  
number, Mobile number, Home number, or Other number.  
4. After you enter the information, select Save or Save to Device  
AddressBook.  
Your friend is added to the MCC 3100 local address book or  
BlackBerry device address book.  
Importing a friend  
You can import a friend to the MCC 3100 from other sources:  
•
•
•
Logs screen  
Search results screen  
Device address book  
Importing saves you from manually entering a friend’s contact  
information.  
To add a friend from the Logs screen  
1. From the Main screen, select the Recent link; or, from the Main  
screen menu, select Logs.  
The Logs screen appears.  
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Advanced functions  
2. Highlight a call record.  
3. From the menu, select Add to Friends.  
4. Make changes if needed, and then select Save from the menu.  
Your new friend is added to the MCC 3100 local address book.  
Note: After you add a friend from the logs screen, check that the  
contact information is complete. You may need to add a prefix or  
special character that was removed from the original call record.  
To add a friend from the Search Results screen  
1. From the Main screen, select Corp Dir link; or, from the Friends  
screen select Search from the menu.  
The Corp Dir screen appears.  
2. In the Last Name field, enter as much of the person’s name as you  
know.  
3. To search for saved friends, select Also search local friends.  
4. From the menu, select Search Now.  
The Search Results screen appears. If you search in the local and  
corporate directories, your search results appear in two panels: local  
and corporate.  
5. Select the person you want to add as a friend.  
6. From the menu, select Add to Friends.  
The friend is added to the MCC 3100 local address book.  
Note: After you add a friend from the Logs screen, check that the  
contact information is complete. You may need to add a prefix or  
special character that was removed from the original record.  
To add a friend from the BlackBerry device address book  
1. From the Main screen, select the Device AddressBook link; or, from  
the Main screen menu, select Device AddressBook.  
The device address book appears.  
2. Select the friend you want to add.  
3. From the menu, select Add to Friends - MCC3100.  
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Advanced functions  
The Confirmation dialog appears and the friend is added to the MCC  
3100 local address book.  
4. Select Back to return to the BlackBerry device address book; or,  
View/Edit to access the MCC 3100 Edit Friend screen.  
Note: After you add a friend from the logs screen, check that the  
contact information is complete. You may need to enter a prefix, or  
special character that was removed during the call.  
Note: The friend’s display name contains the title, first name, and last  
name entered in the BlackBerry device address book.  
Editing a friend  
You can update the following information:  
•
•
•
Friend’s extension  
Friend’s name  
Friend’s contact information  
To edit a friend  
1. From the Main screen, select the Friends links.  
The Friends screen appears.  
2. Highlight the friend you want to edit.  
3. From the menu, select Edit Friend.  
The Edit Friend screen appears. See “Edit friend screen” on page 51.  
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Advanced functions  
Figure 11: Edit friend screen  
4. Edit the friend information as required.  
5. After you edit a friend, select Save or Save to Device AddressBook  
from the menu.  
The screen displays the friend’s updated information.  
Deleting a friend  
You can delete a friend from the MCC 3100 local address book or from  
the BlackBerry device address book.  
To delete a friend from the MCC 3100 local address book  
1. From the main screen, select the Friends link.  
The Friends screen appears.  
2. Highlight the friend you want to delete.  
3. From the menu, select Delete Friend.  
4. Click Yes to confirm the deletion.  
The friend is deleted from the MCC 3100 local address book.  
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Advanced functions  
To delete a friend from the BlackBerry device address book  
1. Go to the Main screen.  
2. From the menu, select Device AddressBook.  
The Device Address Book appears.  
3. Highlight the friend you want to delete.  
4. From the menu, select Delete.  
5. Click Delete to confirm the deletion.  
The friend is deleted from the device address book.  
Searching the corporate directory  
You can search for people in the Corporate Directory on the server.  
Optionally, you can widen the search to include friends that you saved on  
the MCC 3100.  
1. From the Main screen, select the Corp Dir link; or, from the Friends  
screen, select Search from the menu.  
The Corp Dir screen appears. See “Corp Dir screen” on page 52.  
Figure 12: Corp Dir screen  
2. Enter as much of the person’s name as you know. You must enter at  
least one character.  
3. To search for friends that you saved on the MCC 3100, press the  
spacebar to select Also search local friends.  
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Advanced functions  
4. From the menu, select Search Now. Your search results appear on  
the Search Results screen. If you search in both the local and  
corporate directories, your search results appear in two panels: local  
and corporate. See “Search results screen” on page 53.  
Figure 13: Search results screen  
5. A maximum of 10 entries appear at one time. If additional results are  
available, scroll to the bottom of the list, and select More available.  
6. After you obtain your search results, you can highlight an entry and  
select one of the following menu options:  
— Select Call to initiate a basic call to the person.  
— Select View/Edit to display the person’s information.  
— Select Add to Friends to add the person to the MCC 3100.  
— Select Add to Group to add the person to a friend group.  
Note: Corporate Directory search results do not remain in memory.  
When you select More available, or if you move to another screen,  
the results are cleared.  
Placing Calls  
Your enterprise telephone system manages all calls that you place on the  
MCC 3100. You can quickly and easily call your co-workers either by  
selecting them from a friends list or by dialing their extension number. As  
well, one number is associated with all of your outbound calls, regardless  
of your actual location. At various times of the day, you can use the  
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Advanced functions  
MCC 3100 to initiate calls from your desktop telephone, mobile  
telephone, or home telephone, but the people you call always see the  
same number.  
Important Notice:  
Users are advised to select and use headsets which are designed to  
reduce excessive sound pressure levels or acoustic shocks. Users should  
check that their headsets do meet their respective National or  
International Acoustic and Safety requirements.  
Call modes  
How the system handles calls depends on your MCC 3100 system  
configuration. An Outgoing Call Service DN is mandatory for MCC 3100  
call features.  
Direct Outbound mode  
In Direct Outbound mode, you can initiate calls directly from your  
BlackBerry to other parties through the enterprise telephony system. See  
“Direct outbound mode” on page 54.  
Figure 14: Direct outbound mode  
Direct Outbound mode requires an Outgoing Call Service DN configured  
in your MCC 3100 system settings. For more information, see “System  
settings” on page 27.  
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Advanced functions  
When the MCC 3100 is configured for Direct Outbound mode, you can  
switch from Direct Outbound mode to Call-me-First mode for advanced  
calls. See “Advanced calls” on page 57.  
Call-me-First mode  
In Call-me-First mode, your calls are completed in two steps. First the  
enterprise telephony system calls you. After you answer, the system calls  
the other party. See “Call-me-First mode” on page 55.  
Figure 15: Call-me-First mode  
Calling a friend  
You can place a call to a friend directly from your BlackBerry. Your friend  
receives the call at their default contact location.  
1. Go to the Main, Logs, Friends, or Search Results screen.  
2. Scroll to a log entry, or click a shortcut key to select a friend.  
3. From the menu, select Call. Optionally press Space or Enter to place  
the call.  
Note: The first time you place a call in Direct Outbound mode, you  
may receive a number of prompts that you must respond to.  
Calling from your extension  
You can initiate a call on your BlackBerry and have the conversation on  
your desktop phone extension.  
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Advanced functions  
1. Go to the Main, Logs, Friends or Search Results screen.  
2. Scroll to a log entry, or click a shortcut key to select a friend.  
3. From the menu, select Call from Extension.  
The enterprise telephony system calls your desktop extension. After you  
answer, the enterprise telephony system calls your friend at their default  
contact location.  
Note: Call from Extension always calls your desktop extension. Your  
MCC 3100 configuration setting of Call-me-First or Direct Outbound  
mode is ignored when you select Call from Extension.  
Dialing a number  
You can place a call by dialing an extension or telephone number.  
1. Go to the Main screen.  
2. From the menu, select Dial; or, press Space or Enter.  
The Place Call screen appears.  
3. Enter the person’s telephone number in the To field. Two number  
formats are supported:  
— internal office extension numbers (for example, 4483)  
— external PSTN numbers (for example, 96131231111)  
4. From the menu, select Call. Optionally press Space or Enter to place  
the call.  
You can also choose Call from Extension or Advanced Call from the  
menu. See “Calling from your extension” on page 55 or “Advanced calls”  
on page 57.  
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Advanced functions  
Advanced calls  
You can use Advanced call to:  
•
Use Call-me-First mode to use one device to start the call and  
another to hold the conversation. For example, you can initiate the  
call on your BlackBerry, and have the conversation on your desktop  
telephone.  
•
•
Select the other friend’s current contact location from a list.  
Dial the other party’s extension or telephone number when the other  
party’s contact location is unknown.  
•
Select a prefix (for example, local or long distance) to insert ahead of  
your own or the other party’s number.  
To place an Advanced Call  
1. Go to the Main, Logs, Friends, or Search Results screen.  
2. Scroll to a log entry, or click a shortcut key to find a friend.  
3. From the menu, select Advanced Call. Optionally, you can select a  
friend first.  
The Place Call screen appears.  
4. From the To list, select the number to call your friend.  
OR  
Select use number/user below and enter a new number below the  
To list.  
5. If required, select a call prefix to call your friend from the To Prefix  
list. See “Place call prefix” on page 58.  
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Advanced functions  
Figure 16: Place call prefix  
6. In the Using list, select your contact location, or enter a number.  
7. If required, select your call prefix in the Using Prefix list.  
8. From the menu, select Call.  
The enterprise telephony system calls you at the contact location you  
specified.  
9. Answer the call.  
10. The enterprise telephony system calls your friend at the contact  
location you specified.  
11. After your friend answers, you connect and the conversation can  
commence.  
You can also place an advanced call from the BlackBerry device address  
book. Access the address book, select an entry and select Advanced Call  
from the menu.  
To use the telephone keypad during a call (for example to respond to  
voice mail prompts), switch to the telephone application on your  
BlackBerry.  
To reject an incoming call, use the trackwheel to select the Ignore option.  
Receiving calls  
After you log on, you can receive audio calls from any MCC 3100 screen.  
If the MCC 3100 has call screening enabled, you can accept the call on  
the BlackBerry, redirect the call to another number, or decline the call. If  
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Advanced functions  
the MCC 3100 has screening disabled, the call can only be accepted from  
your BlackBerry. If the MCC 3100 has Mobile Do-Not-Disturb enabled,  
the call is forwarded to voice mail.  
Before you receive calls, configure your contact locations and your call  
settings. For more information, see “Personal preferences” on page 30  
and “Call settings” on page 32.  
1. When you receive an incoming call, the MCC 3100 Incoming Call  
Confirmation dialog box appears. See “Incoming call” on page 59.  
Figure 17: Incoming call  
2. To accept the call, scroll to choose the contact location where you  
want to receive the call. Press the trackwheel or trackball to select a  
contact location. The call is forwarded to the contact location you  
specified where you can answer it.  
3. To decline the call, select Decline from the menu. The call  
terminates.  
Note: If you receive another call while you are talking, the Incoming  
Call dialog reappears. If you accept the new call, the current call is  
placed on hold. You can receive multiple calls in this manner, with  
each new call causing the current call to be placed on hold.  
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Advanced functions  
Groups  
You can add and manage a group that contain multiple friends, and then  
initiate conference calls to the group.  
Adding a group  
1. From the Main screen menu, select Group Mgmt.  
The Group Management screen appears.  
2. From the menu, select New Group.  
The New Group screen appears. See “New group screen” on  
page 60.  
Figure 18: New group screen  
3. Enter the name of the group in the Group Name box.  
4. From the menu, select Save.  
The new group is added and appears on the Group Management  
screen. You must add friends before you can call the group.  
Adding friends to a group  
1. From the Friends screen or friend preview panel, select a friend.  
2. From the menu, select Add to Group.  
The Add to Group screen appears. See “Add to group screen” on  
page 61.  
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Advanced functions  
Figure 19: Add to group screen  
3. Select the group you wish to add the friend to.  
4. From the menu, select Add Now.  
The friend is added to the group you selected.  
5. Repeat steps 1 to 4 for all friends in the group.  
You can select one or more friends in one group and add them to another  
group. For more information, see “Managing friends in a group” on  
page 61. You can also add friends to a group after you search in the  
Corporate Directory. See “Searching the corporate directory” on page 52.  
Managing friends in a group  
You can manage friends in a group. You can view friends, delete friends,  
and add friends to another group. You can also save your preferred  
selection settings for the friends of a group.  
1. From the Main screen, select the Groups link; or, from the Main  
screen menu select Group Mgmt.  
The Group Management screen appears. See “Group management  
screen” on page 62.  
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Advanced functions  
Figure 20: Group management screen  
2. From the Group List, select a group.  
3. From the menu, select Group Details.  
The Group Details screen appears. See “Group details screen” on  
page 62.  
Figure 21: Group details screen  
4. Select the friends to manage.  
5. From the menu, select one of the following options:  
— Call to initiate a group call to the friends.  
— Edit to view or edit the selected friend on the Edit Friend screen.  
Only one friend at a time can be edited.  
— Add to Another Group to add the selected friends to another  
group.  
— Select All to select all friends in a group.  
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Advanced functions  
— Clear All to remove all selected friends in a group.  
— Delete Selected Users to delete the selected friends from the  
group.  
— Save Selections to save the current friend selections. The next  
time you enter the Group Details screen, the same friends are  
selected.  
Managing a group  
You can manage groups by deleting groups and changing group names.  
1. From the Main screen, select the Groups link; or, from the Main  
screen menu, select Group Mgmt.  
The Group Management screen appears. See “Group management  
screen” on page 62.  
2. Select a group on the list.  
3. From the menu, select one of the following options:  
— Delete Group to delete the Group  
— Change Group Name to go to the Edit Group screen and change  
the group name  
Placing and managing group calls  
This section describes how to place and manage group calls.  
When you start a regular group call, the system first calls you at your  
mobile contact location and prompts you to record a greeting message.  
The system then calls the friends in the group and provides the option to  
join the call, decline the call, or join the call later.  
Before you initiate a group call, configure your default contact locations  
for all friends in the group (including yourself). To configure your own  
default contact location, see “Personal preferences” on page 30. To  
configure the default contact locations of friends, see “Friends” on  
page 45.  
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Advanced functions  
Initiating a group call  
With a group call, you can select a nonmobile contact location for  
yourself. You can set up the call on your BlackBerry and then engage in  
the conversation on another device, such as your desktop telephone.  
1. From the Main screen, select the Groups link; or, from the Main  
screen menu, select Group Mgmt.  
The Group Management screen appears. See “Group management  
screen” on page 62.  
2. Select a group on the list.  
3. From the menu, select Group Details.  
The Group Details screen appears. See “Group details screen” on  
page 62.  
4. Select the friends to call by pressing the space bar. Each friend’s  
default contact location appears in brackets next to the friend’s name.  
5. From the menu, select Call.  
The Group-Call screen appears. See “Group-Call screen” on  
page 64.  
Figure 22: Group-Call screen  
6. In the Using list, select your contact location for the group call, or  
accept the default.  
7. In the Using Prefix list, select your call prefix for the group call, or  
accept the default.  
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Advanced functions  
8. From the menu, select Call.  
The Group-Call Session screen appears.  
9. The enterprise telephony system calls you at the contact location you  
specified.  
10. Accept the call, and then follow the prompts. As the group call  
initiator, you perform the following steps:  
a. Record the conference greeting, and then press pound (#) on  
your telephone dialpad.  
b. Press 1 to review the greeting, press 2 to rerecord the greeting,  
or press any other key to accept the greeting and start the  
conference.  
11. The enterprise telephony system calls the friends you selected at  
their default contact locations. They are prompted to select one of the  
following options on the MCC 3100.  
— Join Now to join the group call immediately.  
— Join Later to be prompted to join the group all at a later time. To  
set your reminder notification interval, see “Call settings” on  
page 32.  
— Decline to reject the group call.  
Friends can also join a group call by pressing # on their telephone  
dialpad. A tone is heard each time someone joins the group call.  
Managing group calls  
During a group call, the following commands manage group calls:  
•
•
•
•
•
•
•
press ** to hear help  
press *1 to end the conference  
press *3 to dial another friend, then press #  
press *5 to mute or unmute the conference  
press *6 to mute or unmute your own voice  
press *7 to lock or unlock the conference  
press *8 to hear a list of participants  
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Advanced functions  
press *9 to stop the help  
•
Joining a group call that is in progress  
You can join a group call that is in progress if you selected Join Later  
when you were initially invited to participate.  
If you are the group call initiator, you cannot join a group call that is  
already in progress. Group call participants can join a group call that is in  
progress.  
1. Go to the Logs screen. See “Logging Events” on page 68.  
2. Select the group call entry that you want to join.  
3. Select Log Details from the menu.  
The Group Call Session screen appears and lists the group call  
participants.  
4. To join the group call, select Join Now from the menu.  
5. Press # when you are prompted.  
If the group call is in progress, you join it. If the group call ended, you  
receive an error message.  
If you selected Join Later when the group call started, you receive  
periodic reminders to participate in the call. You can select Join Now, Join  
Later, or Decline in response to these reminders. To configure the  
reminder notification interval, see “Call settings” on page 32.  
Leaving or ending a group call  
To leave a group call, hang up the handset or end the call.  
A tone is heard each time someone leaves the group call.  
A call automatically ends when all friends leave a group call.  
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Advanced functions  
Notification profiles  
Notification profiles alert you of incoming calls, messages, and other  
events. Five preset notification profiles (Default, Quiet, Loud, Vibrate, and  
Phone Only), are available that you can edit. You can also create custom  
notification profiles.  
By default, the BlackBerry can vibrate (but not ring) when it receives an  
application-based call, an instant message, or a presence notification.  
You can update the default behavior for the individual events. For  
example, you can configure the BlackBerry to ring and vibrate when it  
receives an application-based call, to vibrate when it receives an instant  
message, and to ring when it receives a presence notification.  
Updating your notification profile  
1. On the BlackBerry main screen, click the Profiles icon.  
The profiles list appears.  
2. Select the profile you wish to use (typically the Default or Normal  
profile).  
3. Click Edit.  
4. Select Call - MCC3100.  
5. Click Edit.  
6. Set how you want to be notified for MCC 3100 Calls.  
7. Click Save.  
8. Click Close.  
9. From the menu, select Enable to activate the modified profile.  
The Call - MCC3100 option is only available when the MCC 3100  
application is running. As an alternative to updating the Default or Normal  
notification profile, you can create a custom notification profile, or you can  
enable the Loud notification profile (which causes the handheld to ring  
and vibrate for all application-based events). For complete configuration  
instructions, refer to your BlackBerry Wireless Handheld User Guide.  
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Advanced functions  
Logging Events  
The MCC 3100 retains a record of your recent communication sessions.  
The following events are logged:  
•
•
•
Incoming calls (answered, missed)  
Outgoing calls (successful, unsuccessful, in progress)  
System event notifications  
You can view an abbreviated list of log events on the Main screen. For a  
complete list and for details concerning individual events, you must  
access the Logs screen.  
If for any reason you lose your network connection, the system retains a  
record of your missed calls, voice mail notifications, and system event  
notifications. When you reconnect to the network, these events are  
downloaded for you to view on the Logs screen.  
Viewing entries on the main screen  
The Recent preview panel on the Main screen displays a list of the friends  
you recently communicated with, along with icons that represent their  
calls and voice mail messages.  
To change the number of friends that appear in the Recent preview panel  
(three by default), update the system settings. For more information, see  
“System settings” on page 27.  
1. From the Main screen, select the Recent preview panel.  
Figure 23: Recent preview panel  
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Advanced functions  
The Recent preview panel displays up to 10 friends that you recently  
communicated with.  
2. Optionally, select an entry and select a menu command such as Call.  
Viewing entries on the Logs screen  
The Logs screen provides a history of your most recent incoming and  
outgoing calls, voice mail messages, and system event notifications. The  
Logs screen can contain a maximum of 50 entries.  
By default, the entries are organized by time and date, but you can  
reorganized them by name. You can delete all of the entries. You can  
also select an individual entry in order to view details, to place a call, or to  
delete the entry.  
1. From the Main screen, select the Recent link; or, from the Main or  
Friends screen menu, select Logs.  
The Logs screen appears. See “Logs screen” on page 69.  
Figure 24: Logs screen  
For call icon explanations, see "Call icons" on page 70.  
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Advanced functions  
Figure 25: Call icons  
For group call icon explanations, see "Group call icons" on page 70.  
Figure 26: Group call icons  
For system notification icon explanations, see "System notification icons"  
on page 70.  
Figure 27: System notification icons  
2. To view the details concerning an individual entry, select the entry,  
and select Log Details from the menu.  
The Details screen appears. See “Logs details screen” on page 71.  
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Advanced functions  
Figure 28: Logs details screen  
Sorting entries on the Logs screen  
You can sort items in the Logs screen by the name of the individual  
associated with the log or by the time and date. You can also re-sort the  
list to only display missed calls or voice mail notifications.  
1. Go to the Logs screen.  
2. From the menu, select Sort by Name or Sort by Time.  
The entries are sorted according to your selection.  
3. From the menu, select All Logs (default) or Missed Call Logs.  
The entries are displayed according to your view preference.  
Deleting entries in the Logs screen  
You can delete individual entries in the Logs screen, or you can delete all  
entries.  
To delete one entry  
1. Go to the Logs screen.  
2. Highlight the entry you want to delete.  
3. From the menu, select Delete Selected.  
The entry is deleted.  
To delete all entries  
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Advanced functions  
1. Go to the Logs screen.  
2. From the menu, select Delete All.  
3. Select Yes or Cancel in response to the prompt.  
If you selected Yes, all entries are deleted.  
Managing voice mail  
In addition to checking whether you have any messages, you can quickly  
and easily call the voice mail system to access your mailbox.  
Voice mail message waiting indication  
When you receive a new voice mail message, the voice mail indicator  
(VM) appears on the Main screen.  
Note: Before using this feature, you must configure the Voicemail  
DN/SIP Address number on the System Settings screen. For more  
information, see “System settings” on page 27.  
Calling voice mail system  
The Main screen contains the message waiting indicator and provides a  
quick and easy way to access the voice mail system.  
1. Go to the Main screen.  
2. From the menu, select Call VM.  
The MCG 3100 calls the voice mail server:  
— If an Outgoing Call Service DN is configured, the MCG 3100  
initiates a direct call from your BlackBerry to the voice mail  
server.  
— If an Outgoing Call Service DN is not configured, the MCG 3100  
calls you at the last number that you used to place a call. After  
you answer, the MCG 3100 calls the voice mail server.  
3. When you are prompted, enter your voice mail mailbox number and  
password using the BlackBerry telephone application.  
4. The MCG 3100 calls the voice mail server.  
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Advanced functions  
Note: You must use the BlackBerry telephone application to generate  
DTMF tones.  
You can also call voice mail from the Recent preview panel by selecting  
the voice mail entry, and choose Call from the menu. The Recent preview  
panel can contain up to 10 voice mail and call entries.  
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Advanced functions  
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Acronyms  
Acronyms  
Table 6 lists the acronyms used in this guide.  
Table 6: Acronyms  
Acronym  
Full Name  
BES  
BlackBerry Enterprise Server  
CDMA 1xRTT  
Code Division Multiple Access Single Carrier (1x)  
Radio Transmission Technology  
COTS  
DND  
Commercial off the Shelf  
Do Not Disturb  
DTMF  
EDGE  
EVDO  
FQDN  
GSM  
Dual Tone Multi Frequency  
Enhanced Data rates for Global Evolution  
Evolution Data Only  
Fully Qualified Domain Name  
Global System for Mobile Communications  
Local Area Network  
LAN  
MCC 3100  
MCG 3100  
RAM  
Mobile Communication Client 3100  
Mobile Communication Gateway 3100  
Random Access Memory  
Research in Motion  
RIM  
ROM  
Read Only Memory  
SIP  
Session Initiation Protocol  
Private Branch Exchange  
Public System Telephone Network  
Uniform Resource Identifier  
PBX  
PSTN  
URI  
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Acronyms  
Table 6: Acronyms  
Acronym  
Full Name  
URL  
USB  
VM  
Uniform Resource Locator  
Universal Serial Bus  
Voice Mail  
VPN  
WiFi  
Virtual Private Network  
Wireless Fidelity  
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Nortel Mobile Communication 3100 Series Portfolio  
Mobile Communication Client 3100 for  
BlackBerry  
User Guide  
Copyright © 2007–2008 Nortel Networks. All Rights Reserved.  
LEGAL NOTICE  
While the information in this document is believed to be accurate and  
reliable, except as otherwise expressly agreed to in writing NORTEL  
PROVIDES THIS DOCUMENT "AS IS" WITHOUT WARRANTY OR  
CONDITION OF ANY KIND, EITHER EXPRESS OR IMPLIED. The  
information and/or products described in this document are subject to  
change without notice.  
Nortel, Nortel (Logo), and Globemark are trademarks of Nortel Networks.  
All other trademarks are the property of their respective owners.  
Publication Number: NN42030-101  
Document Release: Standard 02.01  
Date: April 2008  
Produced in Canada  
To provide feedback or report a problem in this document, go to  
www.nortel.com/documentfeedback.  
www.nortel.com  
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