Nortel Networks Answering Machine P091943002 User Manual

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Part No. P0919430 02  
CallPilot  
Message Networking  
User Guide  
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3
CallPilot Message Networking User Guide  
About Message Networking  
This guide explains how to use Message Networking with your personal mailbox.  
Message Networking links CallPilot or other voicemail systems at different locations.  
Digital networking and AMIS  
Message Networking uses digital networking and Audio Message Interchange Specification  
(AMIS) to exchange messages.  
Digital networking  
Digital networking uses Transmission Control Protocol/Internet Protocol (TCP/IP) to enable the  
exchange of voice and Fax messages between users at different sites on a network.  
Note: Any voice message that you use send over the Internet using digital networking  
can be subject to interception by unauthorized parties.  
AMIS  
AMIS provides voice messaging to mailboxes at different sites on a communication network.  
A network is a collection of offices, locations or sites connected by telecommunication links. Each  
site on the network must have AMIS to send, receive and reply to network messages.  
How Message Networking works  
Sending a message across a network is as easy as sending a message down the hall.  
There are three ways to send a network message.  
You can use:  
a Network Delivery Mailbox  
Site-Based Addressing  
Direct Addressing (available for AMIS only)  
Note: Network messages can be composed and sent only from your mailbox.  
You cannot send a network message by using the Leave Message feature (·°‚).  
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CallPilot Message Networking User Guide  
Sending a network message  
Vancouver  
Miami  
CallPilot system  
CallPilot system  
Sue  
Ext 2222  
Marks  
Mailbox 4546  
Mark  
Ext 4546  
Sues  
Mailbox 2222  
Business  
Communications  
Manager  
Business  
Communications  
Manager  
or  
or  
CallPilot 100/150  
server  
CallPilot 100/150  
server  
Marks Network Delivery  
Mailbox 7222  
Network  
The diagram Sending a network message shows how messages are sent between different company  
sites on the same network. In the example, Sue works in the Vancouver office and Mark works in  
the Miami office.  
If Sue wants to send Mark a message, she can send the message using Site-Based Addressing,  
Direct Addressing, or to Marks Network Delivery Mailbox. Since Mark has a Network Delivery  
Mailbox on the local Vancouver system, it is convenient for Sue to send the message to Marks  
Network Delivery Mailbox.  
Although Marks Network Delivery Mailbox appears on the Vancouver system the message is  
automatically delivered to his mailbox in Miami. The network delivery information, such as the  
site prefix for the Miami site and Marks mailbox number (4546) in Miami, is added to the  
Network Delivery Mailbox when you create it.  
Sending a message to a Network Delivery Mailbox is as easy as sending a message to anyone at  
your site.  
If Mark wants to send Sue a message, he must use Site-Based Addressing. Sue does not have a  
Network Delivery Mailbox on the Miami system.  
Before Mark can send the message he needs to know the site prefix of the Vancouver site and Sues  
mailbox number in Vancouver. The System Administrator can give Mark the Vancouver site  
prefix. After Mark records the message and enters the network delivery information, the network  
message is automatically delivered to Sues mailbox.  
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CallPilot Message Networking User Guide  
5
What you need to know to use Message Networking  
You must know how to use CallPilot to send messages to mailboxes at other sites. This includes  
knowing how to open your mailbox, record messages, send messages and retrieve messages. For  
information about using CallPilot features, refer to the CallPilot Quick Reference Guide for the  
interface you use, or the CallPilot Reference Guide.  
To use this guide, you must determine which phone interface you use, and follow the procedures  
for that interface. For information about determining which interface you use, refer to Checking  
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CallPilot Message Networking User Guide  
Checking which mailbox interface you use  
CallPilot supports the Norstar Voice Mail and CallPilot interfaces.  
Use this procedure to check which mailbox interface you use, then follow the procedures that  
apply to your interface.  
To check which mailbox interface you use  
1
Press ·°⁄.  
Follow the voice prompts or the display button options to open  
your mailbox.  
2
Check the display to see which interface you use:  
This is the Norstar Voice Mail interface.  
0 new 0 saved  
PLAY REC  
ADMIN  
EXIT  
No messages  
COMP  
MBOX  
This is the CallPilot interface.  
3
Press ® to end the session.  
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CallPilot Message Networking User Guide  
7
Sending a message using a Network Delivery Mailbox  
Network Delivery Mailboxes make it easy to send messages to a mailbox at a remote location. The  
Network Delivery Mailbox makes sending a message across the country as easy as sending it down  
the hall. A Network Delivery Mailbox is a pre-programmed direct address to a mailbox at a  
different site on the network. Each Network Delivery Mailbox has a local mailbox number. The  
destination site users name appears in the company directory.  
To send a message using a Network Delivery Mailbox, you need the Network Delivery Mailbox  
number. Ask your System Administrator to give you a list of Network Delivery Mailboxes or  
create a Network Delivery Mailbox for you.  
The messages you record must be longer than three seconds. The system times out after five  
seconds of silence.  
To send a message using a Network Delivery Mailbox-  
Norstar Voice Mail  
1
Open your mailbox using ·°⁄.  
Follow the voice prompts or the display button options to open  
your mailbox.  
2
3
4
5
6
7
8
Enter your mailbox password and press OK or £.  
Press REC or .  
Pswd:  
OTHR  
RETRY  
OK  
0 new 4 saved  
PLAY REC ADMIN  
At the tone record your message.  
Record message:  
Press OK or £ to end the recording.  
Press OK or £ to accept the recording.  
Enter the Network Delivery Mailbox number.  
Record message:  
RETRY PAUSE  
OK  
OK  
Accept rec?  
RETRY PLAY  
Mbox:  
DIR  
QUIT  
SEND  
Press SEND to send the message  
or  
Miami,sales  
OPTS  
CC  
press OPTS to assign message Delivery Options Certified, Urgent  
or Timed Delivery  
Will deliver  
or  
press CC to send the message to another recipient.  
9
Press ® to end the session.  
0 new 0 saved  
PLAY  
REC  
ADMIN  
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CallPilot Message Networking User Guide  
To send a message using a Network Delivery Mailbox -  
CallPilot  
1
Open your mailbox using ·°⁄.  
Follow the voice prompts or the display button options to open  
your mailbox.  
No messages  
2
3
Press COMP or ‡fi to open the Compose Message menu.  
COMP  
MBOX  
EXIT  
DONE  
To:  
NAME SPEC  
Enter the Network Delivery Mailbox number and  
press DONE or £.  
Empty  
REC  
4
5
6
7
Press REC or to begin recording.  
Press OK or £ when you are done.  
Press SEND or ‡· to send the message.  
Press ® to end the session.  
Recording  
REREC  
OK  
Rec stopped  
PLAY  
DEL  
SEND  
Will deliver  
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9
Sending a message using Site-Based Addressing  
Site-Based Addressing lets you send a message to a mailbox at another location on the network. To  
use Site-Based Addressing to send a message, you must know the network address of the  
destination site and the mailbox number of the person you want to send the message to.  
Ask your System Administrator for a list of destination sites on your network.  
To send a message using Site-Based Addressing -  
Norstar Voice Mail  
1
Open your mailbox using ·°⁄.  
Follow the voice prompts or the display button options to open  
your mailbox.  
2
3
Press REC or .  
0 new 4 saved  
PLAY REC  
ADMIN  
At the tone, record your message.  
Record message:  
The message you record must be longer than three seconds. The  
system times out after five seconds of silence.  
4
5
6
7
8
Press OK or £ to end the recording.  
Press OK or £ to accept the recording.  
Press ££.  
Record message:  
RETRY PAUSE  
OK  
OK  
Accept rec?  
RETRY  
PLAY  
Mbox:  
DIR  
QUIT  
AMIS  
OK  
Press NETW .  
Address type?  
NETW  
Enter the destination site prefix and mailbox number  
and press OK or £.  
Network:  
RETRY  
9
Press SEND to send the message as it is  
or  
<site name>  
OPTS  
CC  
SEND  
press OPTS to assign message Delivery Options Certified, Urgent  
or Timed Delivery  
or  
press CC to send the message to another recipient.  
10 Press SEND to transmit the message.  
Network msg  
VIEW  
SEND  
11 Press ® to end the session.  
0 new 0 saved  
PLAY  
REC  
ADMIN  
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CallPilot Message Networking User Guide  
To send a message using Site-Based Addressing -  
CallPilot  
1
Press ·°⁄.  
Follow the voice prompts or display options to open your mailbox.  
2
3
Press COMP or ‡fi to open the Compose Message option.  
To:  
NAME  
Enter the site prefix and the mailbox number and  
press OK or £.  
SPEC  
DONE  
Site:<xxxx>  
4
The display shows the destination mailbox name and mailbox  
number.  
Dest mb:<xxxx>  
To:  
5
6
7
8
You can enter another address  
or  
press DONE or £ if you are finished entering addresses.  
NAME  
SPEC  
DONE  
EMPTY  
REC  
Press REC or and record your message at the tone.  
The message you record must be longer than three seconds. The  
system times out after five seconds of silence.  
Recording....  
REREC  
Press OK or £ to end your recording  
or  
press REREC to erase and re-record your message.  
OK  
Rec stopped  
Press SEND or ‡· to send the message.  
PLAY  
DEL  
SEND  
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CallPilot Message Networking User Guide 11  
Sending a message using Direct Addressing  
Direct Addressing lets you send a voice message to a mailbox at a different location on a network.  
To use Direct Addressing you must know the destination site phone number and the mailbox  
number of the person you want to send a message to. Direct Addressing is available for AMIS  
only.  
Ask your System Administrator for the destination sites phone number and mailbox numbers.  
To send a message using Direct Addressing -  
Norstar Voice Mail  
1
Press ·°⁄.  
Follow the voice prompts or the display button options to open  
your mailbox.  
2
3
4
Enter your mailbox password and press OK or £.  
Pswd:  
OTHR  
RETRY  
OK  
Press REC or .  
0 new  
PLAY REC  
4 saved  
ADMIN  
At the tone, record your message.  
Record message:  
The message you record must be longer than three seconds. The  
system times out after five seconds of silence.  
5
6
7
8
9
Press OK or £ to end the recording.  
Press OK or £ to accept the recording.  
Press ££.  
Record message:  
RETRY PAUSE  
OK  
OK  
Accept rec?  
RETRY  
PLAY  
Mbox:  
DIR  
QUIT  
AMIS  
Press AMIS.  
Address type?  
NETW  
Enter the destination site phone number and press OK.  
Ph:  
RETRY  
OK  
OK  
10 Enter the destination mailbox number and press OK.  
Destmb:  
RETRY  
11 Press OTHR to review or send the message  
AMIS msg  
OPTS  
CC  
OTHR  
or  
press OPTS to assign message Certified, Urgent, or Timed Delivery  
options  
or  
press CC to send the message to another recipient.  
12 Press SEND to transmit the message.  
Network msg  
VIEW  
SEND  
13 Press ® to end the session.  
0 new 0 saved  
PLAY  
REC  
ADMIN  
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CallPilot Message Networking User Guide  
To send a message using Direct Addressing -  
CallPilot  
1
Open your mailbox using ·°⁄.  
Follow the voice prompts or the display button options to open  
your mailbox.  
No messages  
2
3
4
Press COMP or ‡fi to open the Compose Message menu.  
COMP  
MBOX  
EXIT  
CNCL  
OK  
To:  
Press SPEC or ⁄·.  
NAME  
SPEC  
Dest ph:  
RETRY  
Enter the phone number of the remote site and  
press OK or £.  
<xxxxxxx>  
ADD  
5
Press OK or £ to continue  
or  
OK  
press ADD or ¤ to add special characters.  
Press OK or £ when you are done adding special characters.  
Dest mb:  
RETRY  
6
7
8
Enter the mailbox number at the remote site.  
OK  
OK  
<xxxx>  
RETRY  
Press OK or £ to accept the mailbox number.  
To:  
Press DONE or £  
or  
NAME  
SPEC  
DONE  
enter another address to send the message to.  
Empty  
REC  
9
Press REC or to record your message.  
The message you record must be longer than three seconds. The  
system times out after five seconds of silence.  
Recording...  
REREC  
10 Press OK or £ when you are done recording  
OK  
or  
press REREC or to rerecord your message.  
Rec stopped  
11 Press SEND or ‡· to send the message.  
PLAY  
DEL  
SEND  
Msg delivered  
12 Press ® to end the session.  
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CallPilot Message Networking User Guide 13  
Replying to network messages  
You can reply to a network message using the Reply Feature. You must have the network Reply  
Feature enabled in order to reply to a message. For more information, ask your System  
Administrator.  
To reply to a network message -  
Norstar Voice Mail  
1
Open your mailbox using ·°⁄.  
Follow the voice prompts or the display button options to open  
your mailbox.  
2
Press PLAY or ¤ to play your new messages  
or  
1 new  
PLAY  
4 saved  
ADMIN  
REC  
press to listen to your saved messages.  
3
4
5
After you listen to the message, press REPLY.  
End of message  
REPLY ERASE NEXT  
Press MSG.  
Reply netwrk msg  
MSG  
QUIT  
Press SNDR to send your reply to the sender  
or  
Reply to:  
SNDR  
ALL  
press ALL to send your reply to all the people that received the  
message.  
6
Record your reply message.  
Record message:  
The message you record must be longer than three seconds. The  
system times out after five seconds of silence.  
7
8
Press OK to end your recording.  
Record message:  
RETRY PAUSE  
OK  
OK  
Press OK to accept your recording.  
If you are using digital networking, the display in step 10 appears.  
If you are using AMIS, go to step 11.  
Accept rec?  
RETRY PLAY  
9
Press SEND to send the message  
or  
Networkmsg  
OPTS  
CC  
SEND  
press OPTS to assign message Delivery Options Certified, Urgent  
Will deliver  
or Timed Delivery  
or  
press CC to send the message to another recipient.  
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CallPilot Message Networking User Guide  
10 Press OTHR to go to the next display and review or send the  
AMIS msg  
OPTS  
CC  
OTHR  
message as it is  
or  
press OPTS to assign message Delivery Options Certified, Urgent  
or Timed Delivery  
or  
press CC to send the message to another recipient.  
11 Press SEND to transmit the message.  
Network msg  
VIEW  
SEND  
12 Press ® to end the session.  
End of message  
REPLY ERASE NEXT  
To reply to a network message -  
CallPilot  
1
Open your mailbox using ·°⁄.  
Follow the voice prompts or the display button options to open  
your mailbox.  
2
Press PLAY or ¤ to play your new messages  
or  
press to listen to your saved messages.  
End message  
RESP DEL  
3
4
After you listen to your messages, press RESP or ‡⁄.  
If you press ‡⁄, go to step 5.  
NEXT  
Respond by  
REPLY FORW  
Press REPLY or ‡⁄ to reply to a message  
or  
FORW or ‡‹ to forward a message.  
Empty  
REC  
5
Press REC or to record a message.  
The message you record must be longer than three seconds. The  
system times out after five seconds of silence.  
Recording...  
REREC  
6
7
8
Press OK or £ when you are done recording.  
Press ‡· to send the message.  
Press ® to end the session.  
OK  
Rec stopped  
PLAY  
DEL  
SEND  
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CallPilot Message Networking User Guide 15  
Forwarding a Fax Message using Site-Based Addressing  
Note: You can send and receive Fax messages only on CallPilot or Business  
Communications Manager systems that have the Fax option installed. Ask your System  
Administrator for a list of Fax sites on your network.  
If the receiving site cannot receive a Fax message, you receive Non Delivery  
Notification.  
You can forward a Fax message that you received to a Site-Based Address and add an introductory  
voice message. The combined voice and Fax message appears as a Fax message in the destination  
mailbox.  
You can also forward a received Fax message to a Network Delivery Mailbox. Refer to  
When you forward a Fax message, a new cover sheet is added to the original Fax message as part  
of the new message. However, if the Fax message already has a CallPilot generated Fax cover  
sheet, it is replaced by a new Fax forward cover sheet.  
The cover sheet contains:  
the date and time the Fax is created  
the directory name and telephone number of the sender  
the telephone number of the recipient  
the Fax identification (ID) number  
the number of pages to follow  
To forward a Fax message using Site-Based Addressing -  
Norstar Voice Mail  
1
Open your mailbox using ·°⁄.  
Follow the voice prompts or the display button options to open  
your mailbox.  
2
3
Enter your mailbox password and press OK or .  
Pswd:  
OTHR  
RETRY  
OK  
Press PLAY or ¤ to play your new messages  
or  
1 new 4 saved  
PLAY REC ADMIN  
press to play to your saved messages  
until you find the Fax message that you want to forward.  
4
Press COPY or .  
End of message  
COPY ERASE NEXT  
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CallPilot Message Networking User Guide  
5
6
Press MBOX or to forward the Fax message.  
Copy fax  
MBOX  
OTHR  
Press YES or to record an introduction to the Fax message  
or  
Record intro?  
YES  
NO  
press NO or ¤ if you do not want to record an introduction to the  
forwarded Fax message. and go to step 9.  
The message you record must be longer than three seconds. The  
system times out after five seconds of silence.  
7
8
9
Press OK to end the recording.  
Press OK to accept the recording.  
Press ££.  
Record Message:  
RETRY PAUSE  
OK  
OK  
Accept rec?  
RETRY  
PLAY  
10 Press NETW.  
This display appears only if AMIS is enabled. If AMIS is not  
Address type?  
NETW  
AMIS  
enabled, the display in step 12 appears.  
11 Enter the destination site prefix and the destination mailbox  
Network  
RETRY  
OK  
number and press OK.  
12 Press SEND to send the message as it is. Press OPTS to assign  
message Delivery Options Certified, Urgent or Timed Delivery.  
Press CC to send the message to another recipient.  
<site name>  
OPTS  
CC  
SEND  
13 Press SEND to send the message now.  
Network msg  
OPTS CC  
SEND  
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CallPilot Message Networking User Guide 17  
To forward a Fax message using Site-Based Addressing -  
CallPilot  
1
Open your mailbox using ·°⁄.  
Follow the voice prompts or the display button options to open  
your mailbox.  
2
Press ¤ to play the current message  
or  
press to play the next message, until you locate the Fax  
message you want to forward.  
3
4
Press ‡‹ to forward the message.  
To:  
NAME  
Enter the destination site prefix and mailbox number and press OK  
or £.  
SPEC  
CNCL  
Site:<xxxx>  
Dest mb:<xxxx>  
To:  
5
The display shows the destination site name and mailbox number.  
6
7
8
9
Press DONE or £.  
Press REC or .  
Press OK or £.  
NAME  
SPEC DONE  
Empty  
REC  
Recording...  
REREC  
OK  
Rec stopped  
Press SEND or ‡·.  
PLAY  
DEL  
SEND  
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CallPilot Message Networking User Guide  
Forwarding a Fax Message to a Network Delivery Mailbox  
Note: You can send and receive Fax messages only on CallPilot or Business  
Communications Manager systems that have the Fax option installed. Ask your System  
Administrator for a list of Fax sites on your network.  
If the receiving site cannot receive a Fax message, you receive Non Delivery  
Notification.  
You can forward a Fax message that you received to a digital networking Network Delivery  
Mailbox and add an introductory voice message that becomes part of the new message. The  
message appears as a Fax message in the destination mailbox.  
You can also forward a received Fax message using Site-Based Addressing. For more information,  
A forwarded Fax message has a new cover sheet added to the original Fax message. However, if  
the Fax message already has a CallPilot-generated Fax cover sheet, it is replaced by the new Fax  
forward cover sheet.  
The new cover sheet shows:  
the date and time the Fax was created  
the directory name and telephone number of the sender  
the telephone number of the recipient  
the Fax identification (ID) number  
the number of pages to follow  
To forward a Fax message to a Network Delivery Mailbox -  
Norstar Voice Mail  
1
Open your mailbox using ·°⁄.  
Follow the voice prompts or the display button options to open  
your mailbox.  
2
3
Enter your mailbox password and press OK or .  
Pswd:  
OTHR  
RETRY  
OK  
Press PLAY or ¤ to play your new messages  
or  
1 new  
PLAY  
4 saved  
REC  
ADMIN  
press NEXT or until you find the Fax message you want to  
forward.  
4
Press COPY or .  
End of message  
COPY ERASE  
NEXT  
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CallPilot Message Networking User Guide 19  
5
6
Press MBOX or to forward the Fax message.  
Copy fax  
MBOX  
OTHR  
NO  
Press YES or to record an introduction to the Fax message  
or  
Record intro?  
YES  
press NO or ¤ if you do not wish to record an introduction to the  
forwarded Fax message and go to step 9.  
The message you record must be longer than three seconds. The  
system times out after five seconds of silence.  
7
8
9
Press OK to end the recording.  
Record intro:  
RETRY  
OK  
OK  
Press OK to accept the recording.  
Acceptrec?  
RETRY  
PLAY  
Enter the Network Delivery Mailbox number.  
Mbox:  
DIR  
QUIT  
10 Press SEND to send the message  
Miami,sales  
OPTS CC  
SEND  
QUIT  
or  
press OPTS to assign message Delivery Options Certified, Urgent  
or Timed Delivery  
Another copy?  
YES  
or  
press CC to send the message to another recipient.  
Miami,sales is an example. The Network Delivery Mailbox name  
appears in the display.  
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To forward a Fax message to a Network Delivery Mailbox -  
CallPilot  
1
Open your mailbox using ·°⁄.  
Follow the voice prompts or the display button options to open  
your mailbox.  
2
Press ¤ to play the current message  
or  
press to play the next message, until you locate the Fax  
message you want to forward.  
3
4
5
6
7
Press ‡‹ to forward the message.  
Enter the Network Delivery Mailbox number.  
The display shows the mailbox name.  
Press DONE or £.  
To:  
NAME  
SPEC  
CNCL  
<xxxx>  
To:  
NAME  
SPEC DONE  
Empty  
REC  
Press REC or to record an introductory voice message.  
The message you record must be longer than three seconds. The  
system times out after five seconds of silence.  
Recording...  
REREC  
8
9
Press OK or £.  
OK  
Rec stopped  
Press SEND or ‡·.  
PLAY  
DEL  
SEND  
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