Nortel Networks Answering Machine P0911951 User Manual
Enterprise Edge 2.0 Voice Messaging  
AMIS User Guide  
www.nortelnetworks.com  
© 2000 Nortel Networks  
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Enterprise Edge 2.0 Voice Messaging AMIS  
User Guide  
Learning About AMIS  
Audio Messaging Interchange Specification (AMIS) is a telecommunication  
solution to networking remote voice message systems. AMIS provides voice  
messaging to mailboxes at different sites on a communication network.  
A network, as it is referred to here, is a collection of offices, locations or sites  
connected by a telecommunication link. Each site on the network must have AMIS  
installed and be enabled to send, receive or reply to Network Messages.  
Network voice messaging occurs between mailboxes at different sites. For instance,  
a message recorded at an office in Cleveland, Ohio can be transferred directly to the  
appropriate mailbox at an office in Toronto, Ontario.  
Each site on an AMIS network is assigned a Network Identification Number. This  
number distinguishes a site’s country location, long distance and area codes and  
phone number.  
AMIS is simple to use and lets you send a mailbox message to any destination on a  
network. To send messages to mailboxes at other sites you must know how to use  
Enterprise Edge Voice Messaging. This includes knowing how to open your  
mailbox, record, send and retrieve messages. For instructions about how to use  
Enterprise Edge Voice Messaging Features, refer to the Enterprise Edge 2.0 Quick  
Reference Guide or the Enterprise Edge 2.0 Voice Messaging Reference Guide.  
Sending a message across an AMIS network is as easy as sending a voice message  
down the hall. There are three ways to send an AMIS Network Message. You can  
use:  
•
•
•
Direct Addressing  
Site-Based Addressing  
a Network Delivery Mailbox  
See the figure Sending a network message on page 4 for an illustration of how  
AMIS network messages are sent.  
The Site-Based Addressing information and the Network Delivery Mailbox  
numbers are set up by your System Administrator.  
Note: Network messages can only be composed and sent from your mailbox. A  
network message cannot be sent by using the Leave Message Feature Code  
(ƒ·°‚).  
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4 Enterprise Edge 2.0 Voice Messaging AMIS User Guide  
Sending a network message  
Va n co u ve r  
Mia m i  
En te rp rise Ed g e Vo ice  
Me ssa g in g Syste m  
En te rp rise Ed g e Vo ice  
Me ssa g in g Sy ste m  
Sue  
Ext 2222  
Mark’s  
Mailbox 4546  
Mark  
Sue’s  
Mailbox 2222  
Ext 4546  
En te rp rise  
Ed g e  
En te rp rise  
Ed g e  
se rve r  
se rve r  
Mark’s Network Delivery  
Mailbox 7222  
Telephone Network  
The figure Sending a network message illustrates how network messages are sent  
between different company sites on the same network. In this example, Sue works  
in the Vancouver office and Mark works in the Miami office. To send AMIS  
messages they can use:  
•
•
•
Direct Addressing  
Site-Based Addressing  
Mark’s Network Delivery Mailbox  
If Mark in Miami wants to send a message to Sue in Vancouver, he must use either  
Direct Addressing or Site-Based Addressing. Mark cannot send a message using a  
Network Delivery Mailbox because Sue does not have a Network Delivery Mailbox  
on the Miami system.  
Direct Addressing  
Direct Addressing lets you specify where a voice message is delivered. You can  
send a voice message to any person inside or outside of your company who has an  
AMIS address.  
For Mark to use Direct Addressing, he needs two pieces of network delivery  
information before he can send a message. He needs the office phone number in  
Vancouver and Sue’s mailbox number. After Mark records the message and enters  
the network delivery information, the network message is automatically delivered  
to Sue’s mailbox.  
Enterprise Edge 2.0 Voice Messaging AMIS User Guide  
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Enterprise Edge 2.0 Voice Messaging AMIS User Guide 5  
Site-Based Addressing  
Site-Based Addressing lets you specify where a voice message is delivered. You  
can send a voice message to any person inside or outside of your company who has  
an AMIS address.  
For Mark to use Site-Based Addressing, he needs two pieces of network delivery  
information before he can send a message. He needs Vancouver’s site prefix from  
his Miami System Administrator and Sue’s mailbox number (2222) in Vancouver.  
After Mark records the message and enters the network delivery information, the  
network message is automatically delivered to Sue’s mailbox.  
Network Delivery Mailbox  
Network Delivery Mailboxes let callers at one site quickly and easily send  
messages to a mailbox at a remote location. Each Network Delivery Mailbox is  
assigned a local mailbox number identifying the destination site phone number,  
Line or Pool number, and Destination Mailbox number.  
If you select a Network Delivery Mailbox, Enterprise Edge Voice Messaging  
automatically sends the message to the network address and mailbox you select.  
Enterprise Edge Voice Messaging automatically accesses the specified line, dials  
the destination site phone number and transmits the Network Message to the Target  
Mailbox. You only record a voice message and select the Network Delivery  
Mailbox number.  
Since Mark has a Network Delivery Mailbox on the local Vancouver system, it is  
more convenient for Sue to send the message to Mark’s Network Delivery Mailbox.  
For Sue to send a Network Delivery Mailbox message to Mark in Miami, she only  
needs to know Mark’s Network Delivery mailbox number (7222). Although Mark’s  
Network Delivery Mailbox appears on the Vancouver system, the message is  
automatically delivered to his mailbox in Miami.  
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6 Enterprise Edge 2.0 Voice Messaging AMIS User Guide  
Sending an AMIS Network Message using Direct Addressing  
Direct Addressing lets you send a voice message to a mailbox at a different location  
on a network. To use Direct Addressing you must know the destination site’s phone  
number and the mailbox number of the person you want to send a message to.  
Note: Ask your System Administrator for the destination site’s phone number and  
mailbox numbers.  
To use Direct Addressing:  
1. Press ƒ·°⁄.  
Pswd:  
OTHR  
2. Enter your password and press OK or ‹.  
RETRY OK  
0 new 0 saved  
PLAY REC  
3. Press REC or ‹.  
ADMIN  
Record message:  
RETRY PAUSE  
4. At the tone, record your message and press OK to end  
OK  
OK  
the recording.  
Accept rec?  
5. Press OK or £ to accept the message. Press RETRY  
to erase and re-record the message. Press PLAY to  
play the message.  
RETRY  
PLAY  
Mbox:  
DIR  
6. Press ££.  
QUIT  
7. Press AMIS.  
Address Type?  
NETW  
AMIS  
OK  
Dest ph:  
RETRY  
8. Enter the destination site phone number and press OK.  
<x>  
ADD  
9. Press OK to accept the destination phone number  
represented here by the <x>. Press ADD to add pauses  
to the destination phone number.  
OK  
Dest mb:  
RETRY  
10. Enter the destination mailbox number and press OK.  
OK  
AMIS msg:  
OPTS  
11. Press OTHR to go to the next display and review or  
send the message as it is. Press OPTS to assign  
message Delivery Options Certified, Urgent, or  
Timed Delivery. Press CC to send the message to  
another recipient.  
CC  
OTHR  
Network msg:  
VIEW  
12. Press VIEW if you want to review the destination  
phone number and destination mailbox number that  
you entered. Press SEND to send the message now.  
SEND  
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Enterprise Edge 2.0 Voice Messaging AMIS User Guide 7  
Will deliver  
0 new 0 saved  
13. Press ® to end the session.  
PLAY  
REC  
ADMIN  
Sending an AMIS Network Message using Site-Based Addressing  
Site-Based Addressing lets you send a message to a mailbox at another location on  
the network. To use Site-Based Addressing to send a message, you must know the  
destination site’s prefix and the mailbox number of the person you want to send the  
message to.  
Ask your System Administrator for a list of the AMIS site prefixes and mailbox  
numbers on your network.  
To use Site-Based Addressing:  
1. Press ƒ·°⁄.  
Pswd:  
OTHR  
2. Enter your password and press OK or £.  
RETRY  
OK  
0 new 0 saved  
PLAY REC  
3. Press REC or ‹.  
ADMIN  
Record message:  
RETRY PAUSE  
4. At the tone, record your message and press OK  
OK  
OK  
to end the recording.  
Accept rec?  
5. Press OK or £ to accept the message. Press  
RETRY to erase and re-record the message.  
Press PLAY to play the message.  
RETRY  
PLAY  
Mbox:  
DIR  
6. Press ££.  
QUIT  
7. Press NETW.  
Address Type?  
NETW  
AMIS  
OK  
8. Enter the AMIS site prefix and mailbox  
Network:  
RETRY  
number and press OK or £.  
<site name>  
9. Press SEND to send the message as it is. Press  
OPTS to assign message Delivery Options  
Certified, Urgent, or Timed Delivery. Press  
CC to send the message to another recipient.  
OPTS  
CC  
SEND  
10. Press SEND to send the message now.  
Network msg  
OPTS CC  
SEND  
0 new 0 saved  
PLAY REC  
11. Press ® to end the session.  
ADMIN  
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8 Enterprise Edge 2.0 Voice Messaging AMIS User Guide  
Sending a Network Message using a Network Delivery Mailbox  
A Network Delivery Mailbox is a pre-programmed direct address to a mailbox at a  
different site on the AMIS network. Network Delivery Mailboxes are created by  
your System Administrator. To send a message using a Network Delivery Mailbox,  
you need the Network Delivery Mailbox number. Ask your System Administrator  
for a list of Network Delivery Mailboxes or to create a Network Delivery Mailbox  
for you.  
To send a message using a Network Delivery Mailbox:  
1. Press ƒ·°⁄.  
Pswd:  
OTHR  
2. Enter your password and press OK or £.  
RETRY  
OK  
0 new 0 saved  
PLAY REC  
3. Press REC or ‹.  
ADMIN  
Record message:  
RETRY PAUSE  
4. At the tone, record your message and press OK to end  
OK  
OK  
the recording.  
Accept rec?  
RETRY PLAY  
5. Press OK or £ to accept the message. Press RETRY  
to erase and re-record the message. Press PLAY to  
play the message.  
Mbox:  
DIR  
6. Enter the Network Delivery Mailbox number.  
QUIT  
SEND  
Seattle,sales  
OPTS  
7. Press SEND to send the message with a Normal  
Delivery Option. Press OPTS to assign message  
Delivery Options Certified, Urgent, or Timed  
Delivery. Press CC to send the message to another  
recipient.  
CC  
Seattle sales is an example. The Network Delivery  
Mailbox name appears in the display.  
0 new 0 saved  
PLAY REC  
8. Press ® to end the session.  
ADMIN  
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Enterprise Edge 2.0 Voice Messaging AMIS User Guide 9  
Replying to Network Messages  
When a Network Message is left in your mailbox, you can reply to the message  
using the Enterprise Edge Voice Messaging message Reply Feature. The Reply  
Feature must be enabled in order to reply to a message. For more information, see  
your System Administrator.  
To reply to a Network Message:  
1. Press ƒ·°⁄.  
Pswd:  
OTHR  
2. Enter your password and press OK or £.  
RETRY  
OK  
1 new 2 saved  
PLAY REC  
3. Press PLAY or ¤. Press fl to listen to your saved  
ADMIN  
messages.  
End of message  
REPLY ERASE NEXT  
4. Press REPLY after listening to your message.  
Reply netwrk msg  
5. Press MSG.  
MSG  
QUIT  
∫ALL  
6. Press SNDR to send your reply to the sender, or press  
ALL to send your reply to all the people that received  
the message.  
Reply∫to:  
SNDR∫∫  
7. At the tone, record your reply message and press OK  
Record message:  
RETRY PAUSE  
OK  
OK  
to end the recording.  
8. Press OK to accept your recording.  
Accept rec?  
RETRY PLAY  
9. Press OTHR to go to the next display and review or  
send the message as it is. Press OPTS to assign  
message Delivery Options Certified, Urgent or  
Timed Delivery. Press CC to send the message to  
another recipient.  
AMIS msg:  
OPTS  
CC  
OTHR  
10. Press SEND to send the message now. Press VIEW if  
Network msg:  
VIEW  
SEND  
you want to review the number that you entered.  
End of message  
REPLY ERASE NEXT  
11. Press ® to end the session.  
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Enterprise Edge 2.0 Voice Messaging AMIS User Guide  
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