3. Wait until the cable modem status shows online. After the modem registers
Part 2: Install the Cable Modem
1. Complete the connections as shown in the connections diagram.
with your cable Internet service provider, the following LEDs should be lit:
Installation Guide
•
•
Power LED: Solid green
Online LED: Solid green
CMD31T Cable Modem
If the Power LED is not solid green, check your power adaptor connections.
with your cable operator.
Part 3: Contact Your Cable Operator
1. Call your cable operator and tell the customer service person that you are
MAC address:
installing a new cable modem that you have bought from a retail store.
b.
Cable Service Provider Contact Information
Serial number:
Cablevision: www.cablevision.com
Comcast: 1-800-COMCAST (1-800-266-2278)
Note: The MAC address and serial
number can also be found in the product
label on the bottom of the unit.
a.
Charter: 1-888-438-2427
Cox: www.cox.com
Note: The contact number can also be found in your monthly broadband billing
statement.
Part 1: Unpack the Shipping Carton
Verify that all items are present.
2. When asked, provide the cable modem’s serial number and MAC address
listed on the front page of this installation guide.
3. Wait for the customer service operator to confirm that your device is active.
•
If you do not have Internet connection with the new NETGEAR cable
modem, then you should ask the customer service agent to verify whether
he or she can see your cable modem online.
c.
•
If not, then the customer service agent should help you with instructions to
verify why the cable modem will not connect with your high speed Internet
service.
a. Connect the coaxial cable to the NETGEAR CMD31T Cable Modem.
• If the customer service agent can confirm that your cable modem is visible as
online to the agent, then you should reboot your PC or laptop or home
gateway that is connected to your cable modem. Try checking your online
status again.
Ethernet cable
b. Use the Ethernet cable to connect your laptop or PC to the NETGEAR
CMD31T Cable Modem.
c. Connect the power adapter.
Power adapter
2. Power on your computer.
You are now able to enjoy your Internet service with the NETGEAR CMD31T
Cable Modem.
Note: It takes at least 15 minutes for your NETGEAR CMD31T Cable Modem to
CMD31T Cable Modem
come online on the network.
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