S10XL Hot Plug Server
User Guide
BST0-2139-52
Issue 2
10/96
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Contents
Where to Start ............................................................... 1-1
System Features ............................................................ 1-3
Documentation Set ....................................................... 1-5
Getting Additional Help .............................................. 1-7
Chapter 1
System Overview
Overview ....................................................................... 2-1
System Board Features ................................................. 2-2
ESD Precautions ........................................................... 2-3
Major Components ....................................................... 2-4
Jumper Settings ...................................................... 2-5
Upgrading the Memory ............................................... 2-7
Installing SIMMs .......................................................... 2-9
Removing SIMMs ................................................ 2-10
Reconfiguring the System .................................... 2-11
SCSI Feature ................................................................ 2-12
Positioning the System ............................................... 2-13
Rear Panel Features .................................................... 2-15
Opening the System ................................................... 2-16
Installing Drives ......................................................... 2-18
Removing the Upper Front Panel Cover and
Chapter 2
Configuring the System
Board
Frame ........................................................ 2-18
Installing a 3.5-inch Peripheral Drive ................. 2-19
Installing a 5.25-inch Peripheral Drive ............... 2-21
Removing a 5.25-inch Peripheral Drive ............. 2-22
Installing a Hot Plug Fixed Disk Drive .............. 2-23
Installing and Removing Expansion Boards ............ 2-24
Identifying Expansion Boards ............................. 2-24
Installing an Expansion Board ............................ 2-25
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Removing an Expansion Board ........................... 2-27
System Baseboard Support .......................................... 3-1
Installing CPU Boards .................................................. 3-2
Chapter 3
Understanding the CPU
Boards
When to Use the BIOS Setup Utility ........................... 4-1
Entering Setup .............................................................. 4-3
Basic System Configuration ......................................... 4-4
Date and Time ......................................................... 4-6
Diskette Drives ....................................................... 4-7
IDE Fixed Disk Drives ........................................... 4-7
System Memory ...................................................... 4-9
Math Coprocessor .................................................. 4-9
Video Display .......................................................... 4-9
Communication Settings ...................................... 4-10
Hard Disk Block Mode ......................................... 4-10
Advanced PIO Mode ............................................ 4-11
Hard Disk Size > 504 MB ..................................... 4-11
Hard Drive 32-Bit Access ..................................... 4-11
Num Lock After Boot ........................................... 4-11
Memory Test ......................................................... 4-11
Auto-Configuration Mode ................................... 4-11
Fast Boot Mode ..................................................... 4-12
Advanced System Configuration .............................. 4-13
Shadow RAM ........................................................ 4-13
System Memory Parity ........................................ 4-14
Memory at 15 MB-16 MB ..................................... 4-14
E0000h - FFFFFh (System BIOS) .......................... 4-14
C0000h - C7FFFh (Video BIOS) ........................... 4-15
Guaranteed Access Time (Parity Memory
Chapter 4
Using the BIOS Setup
Utility
Only) ......................................................... 4-15
Highest Priority Device for PCI Arbitration
(Parity Memory Only) ............................. 4-15
PCI System Configuration ......................................... 4-17
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Contents
PCI Slot Number .................................................. 4-17
VGA Palette Snoop ............................................... 4-18
On Board SCSI ...................................................... 4-18
System Security Setup ................................................ 4-19
Disk Drive Control ............................................... 4-19
Onboard Communication Ports .......................... 4-21
Setup Password .................................................... 4-24
Power-On Password ............................................ 4-24
Loading Setup Default Settings ................................ 4-26
Leaving Setup ............................................................. 4-27
Fixed Disk Types ........................................................ 4-28
Identifying the System Utilities ................................... 5-1
Using the AFlash BIOS Utility ..................................... 5-2
Functions ................................................................. 5-2
Procedure ................................................................ 5-3
Using the EISA Configuration Utility ......................... 5-5
Installing an Expansion Board .............................. 5-6
System Requirements ............................................ 5-6
Using the EISA Configuration Utility .................. 5-6
What If It Will Not Boot? ....................................... 5-7
Menus ...................................................................... 5-8
Configuring the Computer ................................... 5-11
Configuring the System Memory ....................... 5-13
Configuring an ISA Option Without a CFG
Chapter 5
Using the System
Utilities
File ............................................................. 5-16
Avoiding Resource Conflicts ............................... 5-16
Options .................................................................. 5-17
Types of Power Supply Requirements ...................... A-1
Input Requirements .................................................... A-2
Output Requirements ................................................. A-4
Appendix A
350 Watt Power Supply
Requirements
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Contents
Types of Error Messages .............................................. B-1
Software Error Messages .............................................. B-2
System Error Messages ................................................ B-3
Correcting Error Conditions ........................................ B-6
Appendix B
Error Messages
Types of Sample Configurations ................................ C-1
Sample Standard Configuration ................................. C-2
Installing the Hardware ........................................ C-2
Configuring the System Settings .......................... C-3
Configuring the PCI Adapters ............................. C-6
Configuring the SCSI Adapters and Drives ........ C-7
Configuring the Memory and Other
Appendix C
Sample Configurations
Baseboard Settings ..................................... C-9
Sample RAID Configuration .................................... C-12
Installing the Hardware ...................................... C-12
Configuring the System Settings ........................ C-13
Configuring the PCI Adapters ........................... C-16
Configuring the SCSI Adapters and Drives ...... C-17
Configuring the Memory and Other
Baseboard Settings .................................. C-19
Configuring the Mylex RAID Array Group ....... C-21
Features ........................................................................ D-1
Major Components ...................................................... D-2
Hot Plug Backplane ............................................... D-3
Hot Plug SCSI Drive Tray ..................................... D-4
SCSI Channel Configurations ..................................... D-5
Single-Channel Configuration .............................. D-5
Dual-Channel Configuration ................................ D-7
Installation .....................................................................D-9
Using the System Board SCSI Connectors .......... D-9
Using a RAID Controller Board ......................... D-13
Using the Hot Plug Feature .......................................D-15
Appendix D
Hot Plug Backplane
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Contents
Preface ............................................................................E-1
Support Services ........................................................... E-3
System Numbers .................................................... E-3
NCR On-Site Hardware Support Services ........... E-4
NCR Support Phone Numbers ............................. E-4
Placing a Hardware Support Call ......................... E-5
Placing a Software Support Call ........................... E-7
Hardware Records ........................................................ E-8
Different Types of Logs .......................................... E-8
Software Records ........................................................ E-19
Current System Configuration ...................................E-33
Adapter Board Locations ..................................... E-33
System Equipment List .........................................E-33
Hardware Configuration Report ..........................E-33
Preventive Maintenance .............................................E-41
General Customer Preventive Maintenance
Appendix E
System Support Log
Guidelines .................................................E-42
General Customer Preventive Maintenance
Procedures .................................................E-43
Installation Records .....................................................E-49
Customer Support Agreement ...................................E-51
List of NCR Support Telephone Numbers ................E-53
NCR Faxback System ............................................E-53
United States Support ...........................................E-53
Other Areas Support .............................................E-54
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Contents
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Preface
Preface
This book provides information about the installation,
set up, configuration, and operation of the server.
About This Book
Its goal is to familiarize you with the system and to
provide a reference to answer your future questions.
This book should be used by field engineers or anyone
who needs to configure and install the server hardware.
Who Should Read
This Book
This manual is divided into the following chapters:
How This Manual is
Organized
Chapter One – tells you where to start, describes system
features, describes the documentation set, and describes
how to get additional information and customer
support
Chapter Two – describes the installation of major
system components
Chapter Three – describes the types of CPU processor
boards that may be used on this system
Chapter Four – discusses using the BIOS setup utility
Chapter Five – describes how to use the performance
enhancement utilities: AFlash BIOS Utility and EISA
Configuration Utility (ECU)
Appendix A – describes the 350 Watt Power Supply
requirements
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Preface
Appendix B – describes error messages
Appendix C – describes sample configurations
Appendix D – describes the hot plug backplane
Appendix E – provides complete support information
The following conventions are used in this book:
Conventions Used in
This Book
[F1]
A letter, number, symbol, or word enclosed
in [] represents a key on your keyboard. For
example, the instruction “press [F1]” means
press the key labeled “F1” on your
keyboard.
[Enter]
Enter has the same meaning as Return or
Carriage Return. All of the terms are
interchangeable.
[x] + [y]
Two or three key names, separated by plus
signs, indicate multiple-key entries. For
example, [Control] + [Alt] + [Del] means
hold down [Control] and [Alt] and press
[Del].
Note
Notes are pivotal information and may be
used to emphasize a recommended
sequence of steps.
Warning
Caution
Warnings indicate hazards that can cause
personal injury or equipment damage if the
hazards are not avoided.
Cautions indicate hazards that might cause
personal injury, damage to hardware, or
ii
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Preface
software if the hazards are not avoided.
Products bearing the CE label fulfill the requirements of
the EMC directive (89/ 336/ EEC) and the Low Voltage
directive (73/ 23/ EEC) issued by the European
Commission.
Declaration of
Conformity
To obey these directives, the following European
standards must be met:
•
EN55022 Class A - Limits and methods of
measurement of radio interference characteristics of
information technology equipment.
•
•
EN50082-1 EMC Generic Immunity Standard
EN 60 950 Safety of Information Technology
Equipment including Electrical Business Equipment
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Preface
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System Overview
Where to Start
Where to Start
When you install and configure your server, perform
the following steps.
Step
What to Do
How to Do It
Where to Find Information
1
Install any hardware Install appropriate disk
•
Quick Hardware
Installation
brochure
you want to add
drives, peripherals, and
adapters
•
•
Chapter 2 of
User Guide
Drive,
peripheral, CPU
board, and
adapter
documentation
2
Configure system
settings
Use the BIOS Setup Utility
•
•
Quick Hardware
Installation
brochure
Chapter 2 of
Installing
Network
Operating System
•
Chapter 4 of
User Guide
3
Configure the PCI
adapters
Use the BIOS Setup Utility Same as Step 2
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System Overview
Where to Start
Step
What to Do
How to Do It
Where to Find Information
4
Configure the SCSI
adapters and drives
Use the Adaptec SCSI
adapter firmware Setup
Utility
•
Adaptec SCSI
Adapter
documentation
•
Chapter 4 of
Installing
Network
Operating System
5
Configure memory
and other baseboard Configuration Utility
settings
Use the EISA
•
•
Quick Hardware
Installation
brochure
Chapter 3 of
Installing
Network
Operating System
•
•
Chapters 2 and 5
of User Guide
6
Configure EISA
adapters
Use the ESIA
Configuration Utility
Quick Hardware
Installation
brochure
•
•
Chapter 3 of
Installing
Network
Operating System
Chapter 5 of
User Guide
1-2
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System Overview
System Features
System Features
This section describes major system features.
Figure 1-1
Front View
The system has the following minimum features:
•
•
System base board
350-watt power supply
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System Overview
System Features
•
•
Seven I/ O expansion slots (4 EISA, 2 PCI and
1 shared)
Fast and Wide SCSI-2 controller integrated on the
system baseboard
•
•
•
•
•
•
25-pin and 9-pin serial ports
25-pin parallel port
Keyboard and mouse ports
One 3.5-inch 1.44 MB flex drive
System cabinet
Eight 3.5-inch hot plug bays and three 5.25-inch user
accessible bays, plus a bay for the 3.5-inch flex drive
1-4
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System Overview
Documentation Set
Documentation Set
The following documents are included with your
system to help you install, upgrade, maintain, and
troubleshoot your system. Keep all documentation
together in a safe place.
•
Quick Hardware Installation
This brochure provides you with information to
install your system quickly.
•
User Guide
This is the manual you are now reading. It provides
you with more detailed information about your
system.
•
Drive, peripheral, CPU board, and adapter
documentation
If you have ordered optional features, such as
drives, peripheral devices, CPU boards, or adapters,
documentation for those items is packed with the
system. This documentation is important to
configure your system properly.
Caution Do not discard any of this documentation. You may
need it again if your system ever requires service or you
change the configuration. Keep it in a safe place with
the other system documentation.
•
Installing Network Operating System
This manual describes the procedures for installing
an operating system. You should also refer to the
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System Overview
Documentation Set
documentation that comes with your operating
system.
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System Overview
Getting Additional Help
Getting Additional Help
If you need additional help, refer to Appendix E of this
book.
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System Overview
Getting Additional Help
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Configuring the System Board
Overview
Overview
This chapter contains information about the following:
•
•
•
•
•
•
•
•
•
•
•
System board features
ESD precautions
Major components
Upgrading the memory
Installing SIMMs
SCSI feature
Positioning the system
Rear panel features
Opening the system
Installing drives
Installing and removing expansion boards
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Configuring the System Board
System Board Features
System Board Features
This high-performance system board supports the Intel
Pentium™ microprocessor. The main system board does
not contain the CPU and the second-level cache.
Instead, it has a special slot designed to accommodate a
separate board that carries both the CPU and the
second-level cache. This feature gives maximum
upgradability and flexibility to your system.
Standard features such as two serial ports, one parallel
port, diskette drive interface, and embedded fixed disk
drive interface reside on the system board.
The system board has a 0 MB base memory and
supports a maximum memory of 128 MB using 32 MB
single-density single inline memory modules (SIMMs).
A functional system is recommended to have at least 8
MB of RAM.
2-2
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Configuring the System Board
ESD Precautions
ESD Precautions
To avoid damaging electronic equipment from
electrostatic discharge (ESD), always observe the
following precautions before installing any system
component:
1. Do not remove a board from its packaging until you
are ready to install it.
Integrated circuits (ICs) on expansion boards are
highly sensitive to static electricity.
2. Wear a wrist grounding strap before handling
electronic components. Wrist grounding straps are
available at most electronic component stores.
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Configuring the System Board
Major Components
Major Components
The system board has the following major components:
•
Four 72-pin SIMM sockets labeled Bank 0 and
Bank 1 (two sockets comprise one bank)
•
•
One CPU board slot
Four 32-bit EISA expansion slots supporting
master/ slave add-on cards
•
•
•
Two PCI local bus slots
One shared slot (EISA or PCI)
128/ 256 KB Flash memory for easy system BIOS
upgrade
•
I/ O interfaces for two serial ports, one parallel port,
peripheral drives, IDE drives, and one PS/ 2
keyboard and mouse
•
•
Onboard AIC-7870 chip that supports one SCSI-2
port
Power connector 1 for 350-watt switching power
supply
Figure 2-1 shows the location of the major components
on the system board.
2-4
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Configuring the System Board
Major Components
Figure 2-1
System Board Layout
Fast SCSI-2 Interface (narrow)
CPU Board Slot
Power LED Connector
Hard Disk LED Connector
Fast SCSI-2 Interface (wide)
Power Connector 2
Fan Connectors
JP5
Power Connector 1 (230 watt)
Fixed Disk Drive Interface
Turbo Reset
Connector (J23)
Diskette Drive Interface
Parallel Port Interface
JP6
COM 2
COM 1
Speaker
Connector (J24)
PS/2
Keyboard Connector
BIOS
PS/2
Mouse Connector
JP3
JP4
PCI Slots
EISA
Expansion Slots
JP1
JP2
You have to change the jumper settings on the system
board when you upgrade the CPU or reconfigure the
system.
Jumper Settings
To change a jumper setting, follow these steps:
1. Remove the jumper cap from the jumper.
2. Position the jumper cap over the two pins for the
desired setting.
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Configuring the System Board
Major Components
3. Gently press the cap over the pins.
Table 2-1 lists the system board jumpers and their
corresponding settings. The asterisks indicate the
default settings.
Jumper
Setting
Function
Table 2-1
Jumper Settings
JP1
2-3*
Standard System BIOS
JP2
JP3
JP4
JP5
JP6
1-2
2-3*
Password enabled
Password disabled
1-2*
2-3
DMA request 1 (DREQ1)
DMA request 3 (DREQ3)
1-2*
2-3
DMA acknowledge 1 (DACK1)
DMA acknowledge 3 (DACK3)
Open
Closed*
Reset button disabled
Reset button enabled
1-2*
2-3
Audio to buzzer
Audio to speaker
2-6
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Configuring the System Board
Upgrading the Memory
Upgrading the Memory
You can upgrade the system memory by adding single
inline memory modules (SIMMs) into the SIMM sockets
or by changing the SIMMs for a higher memory
configuration.
The four 72-pin SIMM sockets support 4 MB and 16 MB
single-density as well as 8 MB and 32 MB double-
density SIMMs.
Table 2-2 lists the available memory configurations.
Bank 0
Bank 1
Total
Table 2-2
Memory Configurations
Socket 0
Socket 1
Socket 0
Socket 1
Memory
4 MB
4 MB
8 MB
8 MB
8 MB
16 MB
32 MB
64 MB
128 MB
16 MB
32 MB
32 MB
16 MB
32 MB
32 MB
32 MB
32 MB
Consider the following when adding memory:
•
•
•
Always install SIMMs from the lowest bank first.
For example, install SIMMs in bank 0 before bank 1.
Always remove SIMMs from the highest bank first.
For example, bank 1 before bank 0.
Use only the same type of SIMM in a given bank.
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Configuring the System Board
Upgrading the Memory
•
You may combine different types of SIMMs for a
particular memory configuration as long as the
SIMMs in each bank are of the same type.
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Configuring the System Board
Installing SIMMs
Installing SIMMs
Caution Read the ESD precautions section earlier in this chapter
before proceeding.
To install a SIMM, follow these steps:
1. Slip a SIMM at a 45o angle into a socket with the
component side facing down.
2. Gently press the SIMM up until the pegs of the
socket slip into the holes on the SIMM and the
holding clips lock the SIMM into position.
Note: The SIMM should be at a 90o angle when
installed on the baseboard or the dual processor
CPU board. The SIMM should be at a 45o angle
when installed on the ECC uni-processor CPU
board.
Figure 2-2
Installing a SIMM
45°
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Configuring the System Board
Installing SIMMs
Note: Always install SIMMs starting with Bank 0 and
in pairs. For example, for a total memory of 8 MB,
install two 4 MB SIMMs in sockets 0 and 1 of Bank 0.
You can not use an 8 MB SIMM alone for an 8 MB
memory.
Figure 2-3
SIMM Sockets
SIMM Sockets
Bank 0
Bank 1
To remove SIMMs, follow these steps:
Removing SIMMs
1. Press the holding clips on both sides of the SIMM
outward to release it.
2. Press the SIMM downward at about a 45o angle.
2-10
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Configuring the System Board
Installing SIMMs
3. Pull the SIMM out of the socket.
Reconfigure the system after installing or removing
SIMMs.
Reconfiguring the
System
To reconfigure the system, follow these steps:
1. Reboot the system. A memory error message
appears, indicating that the total memory does not
match the value stored in CMOS.
2. Boot the system with the EISA Configuration Utility
(ECU) diskette, and configure the baseboard settings
for the proper amount of memory. Follow the steps
under the heading, “Configuring the System
Memory” in Chapter 5.
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Configuring the System Board
SCSI Feature
SCSI Feature
The system board features a single-chip Fast and Wide
SCSI-2 host adapter that adds SCSI I/ O capability to the
system.
The chipset consists of all the components found on the
state-of-the-art SCSI host adapters such as the
following:
•
•
•
Onboard microcontroller
Bus master interface controller
SCSI controller
The chipset allows transfers at a full 20 MB/ second
burst transfer rate.
To use the feature, install any SCSI device in your
system and connect it to the SCSI interface on the
system board. (See Figure 2-1 for the location.) Then,
enter the BIOS utility to set the PCI slot parameters. See
Chapter 4, “Using the BIOS Setup Utility”, for details in
setting the parameters. Refer to the SCSI manual for
more information on using SCSI.
Note: Onboard terminators (RP12, RP13, and RP14)
must be removed when using wide drives. Ensure that
terminators are on when only narrow drives are used.
2-12
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Configuring the System Board
Positioning the System
Positioning the System
When positioning the system, arrange the legs of the
housing so that the weight of the system is evenly
distributed and is stable.
Figure 2-4
Arranging the System in a Stable
Position (Bottom View)
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Configuring the System Board
Positioning the System
When standing the system with the fan against a wall,
leave a space of 5-10 cm from the wall to allow air
circulation, then position the legs as in “Position A” of
Figure 2-5.
When standing the system with the fan facing out, you
can put the system close to the wall and position the
legs as in “Position B” of Figure 2-5.
Figure 2-5
Allowing for Air Circulation (Bottom
View)
Fan
Fan
5 - 10 cm
2-14
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Configuring the System Board
Rear Panel Features
Rear Panel Features
Figure 2-6 illustrates the rear panel features.
Figure 2-6
Rear Panel Features
Voltage Switch
Power Socket
COM 1
COM 2
Printer
Keyboard Connector
Mouse Connector
Expansion Slots
External SCSI
Access
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Configuring the System Board
Opening the System
Opening the System
Caution Read the “ESD Precautions” section earlier in this
chapter before proceeding.
Figure 2-7 illustrates how to open the system. The keys
to the housing are inside the upper front panel.
Figure 2-7
Opening the System
2-16
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Configuring the System Board
Opening the System
To open the system, follow these steps:
1. Unlock the housing using the key and open the
lower front panel cover by pressing the button and
pulling the cover.
Figure 2-8
Opening the Cabinet Housing
Note: You can not remove the key after you have
unlocked the housing. You can remove it only when
you lock the housing again.
2. Pull on the key to swing the left side of the housing
open. If necessary, you may use a screwdriver
gently to pry the side of the housing open.
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Configuring the System Board
Installing Drives
Installing Drives
Caution Read the “ESD Precautions” section earlier in this
chapter before proceeding.
This section describes in detail how to install disk drives
in the system.
When installing drives on the 5.25-inch drive bays, you
Removing the Upper
Front Panel Cover and
Frame
have to remove both the upper front panel cover and its
frame. Follow these steps:
1. To remove the front panel cover, hold it on both
sides and pull.
2. To remove the upper front panel frame, press the
latch under it and pull as shown in Figure 2-9.
Figure 2-9
Removing the Upper Front Panel
Cover and Frame
2-18
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Configuring the System Board
Installing Drives
To install a 3.5-inch peripheral drive, follow these steps:
Installing a 3.5-inch
Peripheral Drive
1. Remove the screw attaching the 3.5-inch drive frame
to the housing.
2. Secure the drive on the drive frame.
Figure 2-10
Securing the Drive on the Frame
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Configuring the System Board
Installing Drives
3. Insert the drive into the third drive bay.
4. Secure it with a screw.
5. Connect the drive cables.
Figure 2-11
Securing the Drive
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Configuring the System Board
Installing Drives
To install a 5.25-inch peripheral drive, follow these
steps:
Installing a 5.25-inch
Peripheral Drive
1. Secure the drive guides on the sides of the
peripheral drive as shown in Figure 2-12.
Figure 2-12
Securing the Drive Guides
2. Insert the drive into a 5.25-inch drive bay.
3. Connect the drive cables.
Figure 2-13
Inserting the Drive into the Drive
Bay
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Configuring the System Board
Installing Drives
To remove a 5.25-inch peripheral drive, follow these
steps:
Removing a 5.25-inch
Peripheral Drive
1. Disconnect all the drive cables.
2. Press the metal tabs on the sides of the drive and
pull the drive out as shown in Figure 2-14.
Figure 2-14
Pulling the Drive Out
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Configuring the System Board
Installing Drives
To install a hot plug fixed disk drive, refer to
Appendix D. The complete procedure is described
there.
Installing a Hot Plug
Fixed Disk Drive
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Configuring the System Board
Installing and Removing Expansion Boards
Installing and Removing
Expansion Boards
This section describes in detail the steps needed to
install expansion boards in the system.
Caution Read the “ESD Precautions” section earlier in this
chapter before proceeding.
There are three types of expansion boards:
Identifying Expansion
Boards
•
•
•
EISA
ISA
PCI
Each expansion board has a different type of connector
See Figure 2-15.
An ISA board has a single row of contacts along its
connectors. There is usually a single notch in the
connector.
An EISA board has a double row of tightly spaced
contacts along its connector. There are usually six
notches (five small ones and one large one) in the
connector.
A PCI board has a single row of tightly spaced contacts
along its connectors. There is usually a single notch in
the connector.
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Configuring the System Board
Installing and Removing Expansion Boards
Figure 2-15
Expansion Board Connectors
ISA board
EISA board
PCI board
To install an expansion board, follow these steps:
Installing an
Expansion Board
1. Study the documentation that came with your
expansion board, and configure any jumpers or
switches on the board as directed.
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Configuring the System Board
Installing and Removing Expansion Boards
2. Remove a bracket from any empty expansion slot.
Save the screw to secure the new board. Keep the
bracket for future use. See Figure 2-16 .
Figure 2-16
Removing a Bracket
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Configuring the System Board
Installing and Removing Expansion Boards
3. Gently insert the board into an expansion slot. Make
sure the board is securely seated. See Figure 2-17.
4. Secure the board with the bracket screw.
Caution Do not neglect this step. The board uses the screw for
grounding.
Figure 2-17
Installing a Board
To remove an expansion board, follow these steps:
Removing an
Expansion Board
1. Unplug any cables connected to the board.
2. Remove the bracket screw and pull the board out of
the slot.
3. Secure a bracket cover to the empty slot with the
screw.
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Configuring the System Board
Installing and Removing Expansion Boards
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Understanding the CPU Boards
System Baseboard Support
System Baseboard Support
The system baseboard has one CPU board slot that
supports these two types of CPU boards:
•
•
CPU boards that support parity memory
CPU boards that support ECC memory
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Understanding the CPU Boards
Installing CPU Boards
Installing CPU Boards
If you ordered a CPU board factory-installed, you may
skip this chapter. If you must install a CPU board in
your system, read all of this information.
When actually performing the installation, refer to the
following documents for information on installing CPU
boards in the system:
•
Quick Hardware Installation that came with your
system
•
•
Release Notes that came with your CPU board
Chapter 2 of this User Guide for the location of the
CPU board slot on the system board (Figure 2-1)
Warnings When installing CPU boards, do not attempt to make
any hardware changes unless you are a qualified
technician. Ask your dealer for assistance.
There are two released versions of system BIOS. One
is for uniprocessor CPU boards, and the other is for
dual processor CPU boards. These versions of BIOS
are not interchangeable. Flashing the incorrect version
renders the system unusable.
For example, if you flash the BIOS version released
for a uniprocessor CPU board on a system configured
with a dual CPU board you cannot use the system. If
this happens, you must insert the appropriate CPU
board into the system and reflash the original BIOS.
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Understanding the CPU Boards
Installing CPU Boards
Refer to the diskette label to make sure you are using
the appropriate BIOS for your system configuration.
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Installing CPU Boards
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Using the BIOS Setup Utility
When to Use the BIOS Setup Utility
When to Use the BIOS Setup
Utility
Most systems are already configured by the
manufacturer or the dealer. There is no need to run the
BIOS Setup utility program when starting the computer
unless you get a Run Setup message.
Run BIOS Setup when you want to do one or more of
the following:
•
•
•
•
•
•
•
•
Install or remove a PCI adapter
Install or remove an IDE disk drive
Change the display type
Change the password or security features
Change the CPU speed
Disable or enable the cache memory
Reserve the top 1 MB of system memory
Set the date and time
Setup loads configuration values into the battery-
backed, nonvolatile memory called CMOS RAM. This
memory area is not part of the system RAM.
For information about adding or removing memory
refer to the “Using the EISA Configuration Utility”
section of Chapter 5.
Note: If you repeatedly receive Run Setup error
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Using the BIOS Setup Utility
When to Use the BIOS Setup Utility
messages, check the computer's internal battery. If the
battery is dead or not properly connected, the system
cannot retain configuration values in CMOS RAM.
Before running Setup, have the following information
ready:
•
Diskette drive type. The standard type is a 3.5-inch
1.44 MB diskette drive. A 5.25-inch 1.2 MB drive is
supported.
•
Fixed disk drive type. The drive information is on a
label pasted to your disk drive or in the
documentation that comes with your disk drive.
Refer also to Table 4-6 at the end of this chapter.
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Using the BIOS Setup Utility
Entering Setup
Entering Setup
Power up the system. When the “Press Ctrl-Alt-Esc key
to enter Setup” message displays, press the key
combination [Control] + [Alt] + [Esc] to enter Setup.
You do not need to insert a diskette or load an operating
system. Just press the key combination.
Figure 4-1 shows the BIOS Setup main menu.
Figure 4-1
BIOS Utility
BIOS Setup Main Menu
Basic System Configuration
Advanced System Configuration
PCI System Configuration
System Security
Load Setup Default Settings
= Move Highlight Bar,
= Select, Esc = Exit and Reboot
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Using the BIOS Setup Utility
Basic System Configuration
Basic System Configuration
Select Basic System Configuration to input
configuration values such as date, time, and disk types.
Figure 4-2 shows Page 1 of the Basic System
Configuration menu.
Figure 4-2
Basic System Configuration
Page 1/2
Basic System Configuration Menu
(Page 1 of 2)
Date
Time
[00-00-00]
[00:00:00]
Diskette Drive A
[1.44 MB 3.5 inch]
Diskette Drive B
[
None
]
Cylinder
[None]
[None]
Head
Sector
Hard Disk 0 (0MB)
Hard Disk 1 (0MB)
= Move Highlight Bar,
PgDn/PgUp = Move Screen,
= Change setting,
F1 = Help, Esc = Exit
The command line at the bottom of the display has
three functions. It tells you how to view the
configuration options for each parameter, how to move
the highlight bar from one parameter to the next, and
how to change the value for each parameter.
1. Press the up- or down-arrow keys to highlight the
desired parameter.
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Using the BIOS Setup Utility
Basic System Configuration
2. Press the [Page Down] key to move to the next
page, or press the [Page Up] key to return to the
previous page.
3. After you select the desired option for a given
parameter, press the appropriate arrow key to
highlight the next parameter. This option is now set
as the configuration value.
Figure 4-3 shows Page 2 of the Basic System
Configuration menu.
Figure 4-3
Basic System Configuration Menu
(Page 2 of 2)
Basic System Configuration
Communication Settings
Page 2/2
Baud Rate
Parity
[9600] BPS
[None]
Stop Bits
Data Lengths
[1] Bits
[8] Bits
Enhanced IDE Features
Hard Disk Block Mode
Advanced P10 Mode
[Disabled]
[Disabled]
[Disabled]
[Disabled]
Hard Disk Size > 504MB
Hard Disk 32 Bit Access
Num Lock After Boot
[Enabled]
Memory Test
Auto Config Mode
Fast Boot Mode
[Enabled]
[Disabled]
[Disabled]
= Move Highlight Bar,
PgDn/PgUp = Move Screen,
= Change setting,
F1 = Help,
Esc = Exit
To use the Help option, press [F1]. A window displays
on the screen with a brief description of the currently
highlighted parameter.
The following sections explain the different parameters
and their settings.
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Using the BIOS Setup Utility
Basic System Configuration
The real-time clock keeps the system date and time.
After setting the date and time, you need not enter
them every time you turn on the system unit. As long
as the internal battery remains good (approximately
seven years) and connected, the clock continues to keep
the date and time accurately even when the power is
off.
Date and Time
Date
Highlight this parameter to set the date. Enter the
current date, following the month-day-year format.
Whenever you want to change the date, simply
highlight the Date parameter and enter the new date.
Valid values for month, day, and year are as follows:
•
•
•
Month 1 to 12
Day 1 to 31
Year 00 to 99
Time
Highlight this parameter and enter the current time in
the hour-minute-second format to set the time.
Whenever you want to change the time, simply
highlight the Time parameter and enter the new time.
Valid values for hour, minute, and second are as
follows:
•
•
Hour 00 to 23
Minute 00 to 59
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Using the BIOS Setup Utility
Basic System Configuration
•
Second 00 to 59
To enter the configuration value for the first diskette
drive (drive A), highlight the Diskette Drive A
parameter. Press the left- or right-arrow key to view the
options and select the appropriate value.
Diskette Drives
The Diskette Drive A parameters have the following
options:
•
•
•
•
•
•
None
360 KB, 5.25-inch
1.2 MB, 5.25-inch
720 KB, 3.5-inch
1.44 MB, 3.5-inch
2.88 MB, 3.5-inch
Follow the same procedure to enter the value for the
Diskette Drive B parameter. Choose None if you do not
have a second diskette drive.
Move the highlight bar to the Fixed Disk 0 parameter to
configure the IDE fixed disk drive (drive C). Use the left
or right arrow key to display the IDE fixed disk options
with their respective values. Select an option that
corresponds to your IDE fixed disk type. Follow the
same procedure to enter the values for the IDE Fixed
Disk 1 parameter. Choose None if you do not have a
second fixed disk drive.
IDE Fixed Disk Drives
If you do not know the exact type of your IDE fixed
disk, select the option Auto. When you select this
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Using the BIOS Setup Utility
Basic System Configuration
option, the BIOS utility automatically determines the
type of your IDE fixed disk during POST. You can see
your IDE fixed disk values when you enter the BIOS
Utility.
Cylinder Head Sector
Fixed Disk 0 (xx MB) [Auto] xx xx xx
You can save the values under the option User.
Cylinder Head Sector
Fixed Disk 0 (xx MB) [User] xx xx xx
The next time you boot the system, the BIOS utility
does not have to auto-configure your IDE fixed disk as
it detects the saved IDE fixed disk information during
POST.
Note: We recommend that you copy the IDE fixed
disk values and keep them in a safe place in case you
have to reconfigure the disk in the future.
Follow the same procedure to auto-configure other
installed IDE fixed disks.
However, there are cases when you cannot use the
option Auto, instead you have to select User. This is
when you installed an IDE fixed disk that was
previously formatted but not using the disk native
parameters or structure. The IDE disk type may be in
the fixed disk type list but the number of cylinders,
heads, and sectors are not exactly the same.
Before using the User option, obtain the correct IDE
fixed disk information.
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Using the BIOS Setup Utility
Basic System Configuration
To use the User option, follow these steps:
1. Highlight the User option.
2. Type in the number of cylinders, heads, and sectors
of the IDE fixed disk.
3. Choose YES when asked if you want to save CMOS
data.
The system automatically detects the total amount of
onboard memory and sets the corresponding value in
the Setup program. This information is not adjustable
by the user and is for display only. When you install
additional memory, the system automatically updates
the Total Memory parameter to show the new memory
size.
System Memory
The CPU includes a math coprocessor so this parameter
shows Installed by default.
Math Coprocessor
Video Display
The video display is the monitor on which the operating
system prompt displays when you boot the system. The
system automatically detects the video mode of your
primary display and sets the configuration value
accordingly. The values are as follows:
•
•
•
•
Monochrome
CGA 40 columns x 25 rows
CGA 80 columns x 25 rows
VGA/ EGA
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Using the BIOS Setup Utility
Basic System Configuration
The Communication Settings parameters let you set the
baud rate, parity, stop bit and data length for the first
serial port (COM 1). The values are as follows:
Communication
Settings
•
•
•
•
Baud rate: 300 to 38,400 bits per second (BPS)
Parity: odd, even, or none
Stop bit: 1 or 2 stop bits
Data length: 7- or 8-bit data word
There is one restriction on the options available for the
communication status parameters. If your data length
parameter is an 8-bit data word, you must select one of
the following combinations:
•
•
1 stop bit and odd or even parity
2 stop bits and no parity
The default values are 9600 BPS, odd parity, 1 stop bit,
and 8-bit data word.
This function enhances disk performance depending on
the fixed disk in use. If you set this parameter to
Enabled, it allows data transfer in block (multiple
sectors) by increasing the data transfer rate to 256
bytes/ cycle. If your system does not boot after enabling
this parameter, change the setting to Disabled. Disable
the parameter if your system disk does not support this
function.
Hard Disk Block Mode
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Using the BIOS Setup Utility
Basic System Configuration
Enabling this parameter allows for faster data recovery
and read/ write timing that reduces Fixed Disk activity
time. This results in better fixed disk performance. To
use this feature, your fixed disk must support the
advanced PIO mode. If not, set this to Disabled.
Advanced PIO Mode
This enhanced IDE feature only works under DOS and
Hard Disk Size
> 504 MB
Windows 3.x environment. If enabled it allows you to
use a fixed disk with a capacity of more than 504 MB.
,
This is made possible through the Logical Block
Address (LBA) mode translation. Other operating
systems require this parameter be set to Disabled.
If enabled, this parameter allows hard drive 32-bit
access.
Hard Drive 32-Bit
Access
This parameter allows you to activate the Num Lock
function upon system boot.
Num Lock After Boot
Memory Test
The system performs a RAM test during the power-on
self-test (POST) routine. Set this parameter to Disabled
to bypass this test routine. The default setting is
Enabled.
Set this parameter to Enabled if you do not know the
fixed disk drive type parameters and the onboard
communication port configuration. When set to
Auto-Configuration
Mode
Enabled
,
this parameter sets the fixed disk drive type
to Auto and the System Speed to High, and enables the
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Using the BIOS Setup Utility
Basic System Configuration
system and video RAM, as well as the primary- and
second-level cache. The default setting is Disabled.
This parameter allows the system to boot faster by
skipping some POST routines. If enabled, it sets the
System Speed to High, and enables Shadow RAM, and
primary- and second-level cache. The default setting is
Disabled.
Fast Boot Mode
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Using the BIOS Setup Utility
Advanced System Configuration
Advanced System
Configuration
Select the Advanced System Configuration option to
configure the system memory. Figure 4-4 shows Page 1
of the Advanced System Configuration menu.
Figure 4-4
Advanced System Configuration
Page 1/3
Advanced System Configuration
Menu (Page 1 of 3)
Shadow RAM
E0000h - FFFFFh (System Bus)
[Enabled]
[Enabled]
[Disabled]
[Disabled]
[Disabled]
C0000h - C7FFFh (Video Bus)
C8000h - CFFFFh
D0000h - D7FFFh
D8000h - DFFFFh
Internal Cache
External Cache
Cache Scheme
[Enabled]
[Enabled]
Write Back
System Memory Parity
[Enabled]
Memory at 15MB - 16MB Reserved for
E0000h - FFFFFh (System BIOS)
C0000h - C7FFFh (Video BIOS)
[System] use
[Cacheable]
[Cacheable]
= Move Highlight Bar,
PgDn/PgUp = Move Screen,
= Change setting,
F1 = Help, Esc = Exit
The system reserves 384 KB of random access memory
(RAM) for the shadow RAM function. This parameter
has seven range addresses.
Shadow RAM
When you set these addresses to Enabled, the system
BIOS, video BIOS, and I/ O ROM functions run directly
from the shadow RAM for faster operation. When you
set them to Disabled, the functions run normally from
ROM.
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Using the BIOS Setup Utility
Advanced System Configuration
The address E0000h - FFFFFh is for system BIOS and
C0000h - C7FFFh is for shadowing video BIOS. The
remaining address ranges are for I/ O ROM functions.
Internal Cache (CPU Cache)
This parameter enables/ disables the internal cache
memory. The default setting is Disabled.
External Cache
This parameter enables/ disables the external cache
memory. The default setting is Disabled.
Cache Scheme
This parameter is not configurable and sets the cache to
Write-back mode. Write-back updates the cache but not
the memory when there is a write instruction. It
updates the memory only when there is an
inconsistency between the cache and the memory.
This parameter enables/ disables the system from
responding to memory parity errors.
System Memory
Parity
To prevent memory address conflicts between the
system and expansion boards, reserve this memory
range for the use of either the system or an expansion
board.
Memory at 15 MB-
16 MB
If the System BIOS parameter is set to Enabled, you
may select Cacheable or Non-cacheable for the E0000h-
FFFFFh parameter. When set to Cacheable, it allows the
E0000h - FFFFFh
(System BIOS)
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Using the BIOS Setup Utility
Advanced System Configuration
system BIOS to run directly from the cache memory.
The system operates faster. When set to Non-cacheable,
it lets the system BIOS run from RAM.
If the Video BIOS parameter is set to Enabled, you may
select Cacheable or Non-cacheable for the C0000h-
C7FFFh parameter. When set to Cacheable, it allows the
video BIOS to run directly from the cache memory. The
system operates faster. When set to Non-cacheable, it
lets the video BIOS run from RAM.
C0000h - C7FFFh
(Video BIOS)
With this parameter set to Enabled, the system
guarantees that the ISA 2.1 microseconds CHRDY
specification is not violated. This is crucial for some
timing-critical expansion boards. Note that enabling this
parameter slightly decreases the concurrency of PCI bus
and EISA bus.
Guaranteed Access
Time (Parity Memory
Only)
This parameter allows PCI bus arbitration to decide
which master device supported by the bus can own it at
a specific time.
Highest Priority
Device for PCI
Arbitration (Parity
Memory Only)
There are basically two arbitration modes for PCI bus
masters:
•
Fixed – can be CPU or EISA/ IO. The CPU and
EISA/ IO are the two possible highest priority
devices. When set to either of these options, and
there is more than one device requesting the bus, the
master device obtains the bus according to its fixed
priorities.
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Using the BIOS Setup Utility
Advanced System Configuration
•
Rotation – each of the master devices obtains the
PCI bus when its turn to own the bus comes. In this
option, all the master devices have the same priority
on PCI bus ownership.
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Using the BIOS Setup Utility
PCI System Configuration
PCI System Configuration
Figure 4-5 shows the screen that appears when you
select the PCI System Configuration menu from the
BIOS Utility menu.
Figure 4-5
PCI System Configuration
Page 1/1
PCI System Configuration Menu
(Page 1 of 1)
PCI IRQ Setting
[Manual]
INTA
[--]
[--]
INTB
[--]
[--]
INTC
[--]
[--]
INTD
[--]
[--]
PCI Slot 1
PCI Slot 2
PCI Slot 3
[--]
[--]
[--]
[--]
On Board SCSI
[--]
[--]
[--]
[--]
[Disabled]
VGA Palette Snoop
On Board SCSI AIC-7870
Boot Device
[Enabled]
[Enabled]
= Move Highlight Bar,
PgDn/PgUp = Move Screen,
= Change setting,
F1 = Help, Esc = Exit
Each PCI slot supports four interrupt pins. The INTA
pin is automatically reserved for Function Number 0
(master function). The remaining interrupt pins (INTB,
INTC, and INTD) are reserved for multifunction. Refer
to your card manual for the interrupt pin assignments.
PCI Slot Number
This parameter assigns the IRQ level for each interrupt
pin of the PCI slots. You can assign any of the following
available IRQ levels: 3, 5, 9, 10, 11, 14, and 15.
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Using the BIOS Setup Utility
PCI System Configuration
PCI devices support the “palette snooping” technique
that enables the device to control access to their palette
registers.
VGA Palette Snoop
Set this parameter to Enabled to activate the palette
snooping function in the PCI VGA devices installed in
your system. Check your VGA card manual for more
information about this function.
This parameter enables/ disables the on board SCSI
AIC-7870.
On Board SCSI
Boot Device
During POST, the normal booting procedure starts with
the initialization of the ISA card, followed by the PCI
card, then the onboard SCSI, if present. Enabling this
parameter changes the normal booting sequence of the
system, doing the SCSI initialization prior to add-on
PCI card initialization. You can only set this parameter if
the On Board SCSI parameter is set to Enabled. The
default setting is Disabled.
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Using the BIOS Setup Utility
System Security Setup
System Security Setup
The Setup program has a number of security features to
prevent unauthorized access to the system and its data.
Enter the Setup program and select System Security.
The screen in Figure 4-6 displays.
Figure 4-6
System Security
Page 1/1
System Security Menu (Page 1 of
1)
Disk Drive Control
Diskette Drive
[Normal]
[Normal]
[Drive A then C]
Hard Disk Drive
System Boot Drive
Onboard Communication Ports
Serial Port 1 Base Address
Serial Port 2 Base Address
Parallel Port Base Address
Operation Mode
[3F8]
[2F8]
[Parallel 1 (3BCh)]
[Standard Parallel Port (SPP)] Mode
[1.7]
EPP Version Selection
Setup Password
Power-on Password
[None]
[None]
= Move Highlight Bar,
PgDn/PgUp = Move Screen,
= Change setting,
F1 = Help, Esc = Exit
Press the up- or down-arrow key to highlight from one
parameter to the next. Press the right- or left-arrow key
to change the setting.
The disk drive control features allow you to enable or
disable the read/ write functions of a disk drive. These
features can also control the diskette drive or fixed disk
drive boot function to prevent loading operating
systems or other programs from a certain drive while
the other drives remain operational.
Disk Drive Control
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Using the BIOS Setup Utility
System Security Setup
Table 4-1 lists the functions of the drive control settings.
Diskette Drive
Table 4-1
Drive Control Settings
Normal
Diskette drive functions normally
Write Protect All
Sectors
Disables the write function on all
sectors
Write Protect Boot
Sector
Disables the write function only
on boot sector
Disabled
Disables all diskette functions
Fixed Disk Drive
Normal
Fixed disk drive functions
normally
Write Protect All
Sectors
Disables the write function on all
sectors
Write Protect Boot
Sector
Disables the write function only
on boot sector
Disabled
Disables all fixed disk functions
System Boot Drive
Drive A then C
System boots from drive A to C
System boots from drive C to A
Drive C then A
C:
System always boots from drive
C
A:
System always boots from drive
A
Note: The drive control settings that you specify take
4-20
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System Security Setup
effect only if the diskette and fixed disk controllers are
not disabled through jumper settings.
There are three onboard communications ports:
Onboard
•
•
•
Serial Port 1
Serial Port 2
Parallel Port
Communication Ports
Serial Port 1
This parameter enables serial port 1 as COM 1 and sets
its address. Table 4-2 lists the Serial Port 1 settings.
Setting
Function
Table 4-2
Serial Port 1 Settings
Serial 1 (3F8h)
COM1 with address 3F8h
Serial 2 (2F8h)
Serial 3 (3E8h)
Serial 4 (2E8h)
Disabled
COM2 with address 2F8h
COM3 with address 3E8h
COM4 with address 2E8h
Disables serial port 1
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System Security Setup
Serial Port 2
This parameter enables serial port 2 and sets its address.
Table 4-3 lists the Serial Port 2 settings.
Setting
Function
Table 4-3
Serial Port 2 Settings
Serial 1 (3F8h)
COM1 with address 3F8h
Serial 2 (2F8h)
Serial 3 (3E8h)
Serial 4 (2E8h)
Disabled
COM2 with address 2F8h
COM3 with address 3E8h
COM4 with address 2E8h
Disables serial port 2
Parallel Port
The system has one parallel port. The following table
lists the options for selecting the parallel port address.
You also have the option to disable the parallel port.
Table 4-4 lists the Parallel Port settings.
Setting
Function
Table 4-4
Parallel Port Settings
3BCh
Corresponds to the parallel port 1
with address 3BCh
378h
Corresponds to the parallel port 2
with address 378h
278h
Corresponds to the parallel port
with address 278h
Disabled
Disables the parallel port
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System Security Setup
To deactivate the parallel port, select the Disabled
option. If you install an add-on card that has a parallel
port whose address conflicts with the parallel port
onboard, the system automatically disables the onboard
functions.
Check the parallel port address on the add-on card and
adjust the address to one that does not conflict.
Operation Mode
This item allows you to set the operation mode of the
parallel port. Table 4-5 lists the different operation
modes of the parallel port.
Setting
Function
Table 4-5
Parallel Port Operation Modes
Standard Parallel Port
(SPP)
Allows normal speed operation
but in one direction only
Enhanced Parallel Port
(EPP)
Allows bidirectional parallel port
operation at maximum speed
Extended Capabilities
Port (ECP)
Allows parallel port to operate in
bidirectional mode and at a
speed higher than the maximum
data transfer rate
Standard and
Bidirectional
Allows normal speed operation
in a two-way mode
EPP Version Selected
Allows selection of either EPP
Version 1.7 or 1.9 if the
Operation Mode of the Parallel
Port is set to Enhanced Parallel
Port (EPP)
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System Security Setup
This option lets you set a password to prevent
unauthorized access to the BIOS Utility.
Setup Password
Setting a Password
To set a password, follow these steps:
1. Highlight the Setup Password parameter and press
the left- or right-arrow key to display the password
prompt.
2. Type a password. The password may consist of up
to seven characters.
Note:
Be careful when typing your password
because the characters do not appear on the screen
when you type them.
3. Press [Enter]. Another prompt asks you to retype
the password to verify your first entry.
4. Retype the password, and press [Enter].
After setting the password, the system automatically
sets the Setup Password parameter to Present. The next
time you want to enter the BIOS Utility, you must key-
in your setup password. Write down your password
and keep it in a secure place.
Caution If you forget your password, you have to reset the
configuration values stored in BIOS Setup to their
default values. Ask your dealer for assistance.
This parameter allows you to set the system password.
Power-On Password
The power-on password secures your system against
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System Security Setup
unauthorized users. Once you set this password, you
have to type it whenever you boot the system.
To set the power-on password, follow the same
procedures as in setting the setup password.
Note: To enable the password function, you must
strap pins 1-2 on JP2 located on the system baseboard.
The factory default setting disables the password
function with pins 2-3 strapped. See Figure 2-1 in
Chapter 2 for the location of JP2.
To change the existing password, enter the current
password at the prompt when you boot the system,
followed by a slash (/ ) and the new password you wish
to specify. Again, be careful when typing the password
as it does not appear on screen when you enter it.
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Loading Setup Default Settings
Loading Setup Default Settings
This parameter loads the default values to the system
configuration parameters. The default values are the
optimized configuration settings for the system.
Enabling the Auto Configuration Mode and the Fast
Boot Mode parameters under the Basic System
Configuration menu allows this function to set the
System Speed, Shadow RAM, Cache, and other system
parameters to their default settings.
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Leaving Setup
Leaving Setup
Examine the system configuration values. When you
are satisfied that all the values are correct, write them
down. Store the recorded values in a safe place, such as
in this manual. In the future, if the battery loses power,
or the CMOS chip is damaged, you will know what
values to enter when you rerun Setup.
To leave the system configuration setup, follow these
steps:
1. Press [Esc] to leave setup.
2. If there is any change in the BIOS Utility functions,
you must choose to save or not save any changes.
Use the arrow keys to select your response.
Select Yes to store the new data in BIOS Setup. Select
No to retain the old configuration values.
3. Press [Enter].
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Fixed Disk Types
Fixed Disk Types
Table 4-6 lists values for the fixed disk types.
Type
Cylinders
Heads
Sectors Per Track
Table 4-6
Fixed Disk Types
0
(indicates SCSI or no fixed disk)
1
306
615
615
940
940
615
462
733
900
820
855
855
306
733
4
4
6
8
6
4
8
5
15
3
5
7
8
7
17
17
17
17
17
17
17
17
17
17
17
17
17
17
2
3
4
5
6
7
8
9
10
11
12
13
14
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Fixed Disk Types
Type
Cylinders
Heads
Sectors Per Track
15
(reserved)
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
612
977
977
1024
733
733
733
306
612
306
612
698
976
306
611
732
1023
4
5
7
7
5
7
5
4
4
4
4
7
5
4
4
7
5
17
17
17
17
17
17
17
17
17
17
17
17
17
17
17
17
17
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Fixed Disk Types
Type
Cylinders
Heads
Sectors Per Track
33
751
8
17
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
755
731
980
936
981
981
762
980
832
683
513
776
683
832
615
989
823
16
13
15
16
5
17
26
17
17
17
17
39
17
33
38
38
33
38
33
34
63
38
10
8
5
8
12
16
8
16
6
2
16
4
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Fixed Disk Types
Type
Cylinders
Heads
Sectors Per Track
51
1001
15
17
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
1024
723
17
13
8
22
51
38
41
17
36
81
39
17
55
548
1013
929
4
15
14
13
4
817
723
802
1024
895
9
5
(reserved)
966
10
8
34
17
17
17
17
17
1024
1024
918
11
11
9
905
1024
10
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Fixed Disk Types
Type
Cylinders
Heads
Sectors Per Track
69
1024
12
17
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
1024
1024
1024
1024
918
13
14
2
17
17
17
17
17
17
17
17
16
15
6
820
1024
1024
(reserved)
1001
1024
1024
1024
1024
776
5
8
15
16
10
11
15
8
32
63
17
17
17
33
17
26
926
13
4
805
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Fixed Disk Types
Type
Cylinders
Heads
Sectors Per Track
87
976
5
17
88
89
90
91
92
93
94
95
96
97
745
747
782
985
816
968
903
966
535
715
4
28
28
1Bh
32
32
17
46
34
50
50
2
2
13
15
5
8
5
10
10
98~100 (reserved)
Auto or (user-defined)
User
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Fixed Disk Types
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Using the System Utilities
Identifying the System Utilities
Identifying the System Utilities
This chapter contains information about the system
utilities that are used when upgrading your system.
These utilities are as follows:
•
•
AFlash BIOS Utility
EISA Configuration Utility (ECU)
Note: The AFlash BIOS Utility diskette does not come
with the system package. Ask your dealer if you need
the utility.
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Using the AFlash BIOS Utility
Using the AFlash BIOS Utility
This section contains information on using the AFlash
BIOS utility.
Warning When installing CPU boards be aware of the
following:
Do not install memory-related drivers (XMS, EMS, or
DPMI) when you use Aflash.
There are two released versions of system BIOS. One
is for uniprocessor CPU boards, and the other is for
dual processor CPU boards. These versions of BIOS
are not interchangeable. Flashing the incorrect version
renders the system unusable.
For example, if you flash the version released for a
uniprocessor CPU board on a system configured with
a dual processor CPU board, you cannot use the
system. If this happens, you must insert the
appropriate CPU board into the system and reflash the
original BIOS.
Refer to the diskette label to make sure you are using
the appropriate BIOS for your system configuration.
The AFlash BIOS utility has three functions that support
all the operations required for system Flash ROM
directly from or to the DOS file:
Functions
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Using the AFlash BIOS Utility
•
Loads the BIOS file to the buffer - reads the specified
file from a diskette to memory for future program
use or for check only. It supports the 64 KB, 128 KB,
192 KB or 256 KB files.
•
•
Saves the BIOS to a disk file - reads the BIOS from
the current BIOS area and writes it to a file specified
by the user.
Programs the flash memory - programs the Flash
memory according to the data loaded in drive A.
This function also shows the BIOS checksum and
the BIOS type to make sure that the operation is
correct.
To use the Aflash BIOS utility, follow these steps:
Procedure
1. Copy the MSG.DAT and AFLASH.EXE files from
the system utilities diskette into a subdirectory of
your choice.
2. From that subdirectory, type “aflash” and press
[Enter].
3. A help message displays. Press any key to continue.
4. The main menu displays. Use the up- or down-
arrow keys to highlight the options. Press [Enter] to
select. If warnings or error messages appear, press
any key to continue or quit.
5. If you want to save a copy of the current BIOS into a
file, select Save BIOS to Disk File.
6. Select Load BIOS File to load the BIOS file into
memory.
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Using the AFlash BIOS Utility
7. Select Program Flash Memory to erase the current
BIOS, and program Flash ROM.
Warning Do not turn off system power while Flash BIOS is
programming. This destroys the BIOS.
8. Reboot the system.
A quicker way to load the BIOS file into memory, and
program the Aflash ROM is to type “c:\ aflash
[filename]” and press [Enter].
The program automatically performs the loading and
programming functions, then reboots the system.
If the program cannot find the BIOS file, it shows the
main menu and flashes this message:
Can't Read This File !!! Press any key to
continue...
Follow the procedures for loading and programming
BIOS file using the main menu.
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Using the System Utilities
Using the EISA Configuration Utility
Using the EISA Configuration
Utility
The EISA Configuration Utility (ECU) configures your
computer and the boards or options added to the
system.
The ECU does the following:
•
Resolves conflicts between DMA channels, interrupt
(IRQ) lines, I/ O port addresses, and memory
requirements
•
•
Presents the option settings that specify those
parameters
Presents settings for other functions that are
necessary or desirable to make the presentation
useful
Note: The EISA Configuration Utility (ECU) does not
set the IRQ levels for PCI adapters. Use the BIOS Setup
Utility, described in Chapter 4, to set IRQ levels for PCI
adapters. You enter these IRQ settings in the ECU so
that the ECU does not assign them to EISA adapters
that have already been used for PCI adapters.
Before you install an expansion board, whether ISA or
EISA, you must run the EISA configuration utility
(ECU) to configure the system.
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Using the EISA Configuration Utility
To install an expansion board, follow these steps:
1. Run ECU and specify board parameters.
2. Configure the board.
Installing an
Expansion Board
3. Install the board.
Running ECU ensures conflict-free configuration of
system components.
The ECU runs on any ISA or EISA computer using
MS-DOS version 3.2 or higher.
System Requirements
It requires the following minimum features:
•
•
640 KB of memory
1.44 MB diskette drive
You may wish to use a mouse to move the cursor and to
select options within the utility.
The ECU includes an executable file, SD.EXE (System
Dispatcher) that helps you configure your system
resources.
To use the utility, follow these steps:
Using the EISA
Configuration Utility
1. Turn on your computer. (Reset the system if power
is already on.)
2. Insert the system utilities diskette in drive A. The
EISA Configuration Utility starts automatically.
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Using the EISA Configuration Utility
3. The Advanced Configuration Menu displays.
4. Press any key to continue. The system loads the
configuration files. If any are not found on the ECU
diskette you are prompted for the diskette that
contains the required configuration files.
Sometimes the EISA Configuration Utility will not boot.
If this happens, perform the following procedure:
What If It Will Not
Boot?
1. Using the BIOS Setup Utility, disable all PCI
adapters.
2. Boot the EISA Configuration Utility.
3. Configure the system.
4. Go back into the BIOS Setup Utility, and re-enable
the PCI adapters.
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The ECU is a menu-driven program organized into a
main menu and various submenus, with help screens
for all options.
Menus
Table 5-1 describes the menu items and their submenus.
Table 5-1
EISA Configuration Utility Menu
Items and Submenus
Menu Item
Submenu
Function
System
Open
Opens an existing SCI file for editing
Save As
Print
Makes a backup copy of the current configuration
choices in a specified SCI file
Prints configuration data about the current option or
the entire configuration on a printer
Verify
Exit
Verifies that the computer is correctly configured; the
configuration is free of system resource conflicts
Permits viewing of switch, jumper, and software
settings; also used to exit the utility – without saving
the new configuration or after saving the new
configuration
Edit
Add
Adds a selected board option to the current
configuration
Move
Selects the current board and moves it to a selected
available slot
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Menu Item
Submenu
Function
Remove
Selects the current board and removes it from the
current configuration
Change Function Selects the current function and allows you to change
the function choice; only selectable when the detailed
view is active
Change Resource Selects the current function and allows you to change
the system resources for the function; only selectable
when the detailed view is active
Revert to Saved
Sets all choices for the current board or the entire
configuration to the last saved choices
Reset to Default Sets all choices for the current board or the entire
configuration to the manufacturer’s default choices
Lock
Secures all choices for the current board or the entire
configuration to the manufacturer’s default choices
Unlock
Unlocks all choices for the current board or the entire
configuration
View
Overview
Displays a general overview of the configuration
Detailed by slot
Displays a detailed view of the By Slot configuration
sorted by slot
Detailed by type Displays a detailed view of the By Type configuration
sorted by type of function
Switch and
Selects the current board or jumper option and
Jumper Settings displays settings information about its switches and
jumpers
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Menu Item
Submenu
Function
Software
Settings
Selects the current board or option and displays
information about software drivers
Connections
Selects the current board or option and displays
information about its external cable connections
Board
Specifications
Selects the current board or Specifications option and
displays information about identification and physical
characteristics
Resources
Selects the current board or function and displays
system resource summary information
Settings
Auto Verify
Checks the system configuration for resource conflicts
each time you change the configuration (Selecting
Auto Verify turns Manual Verify off.)
Manual Verify
Does not check the system configuration for resource
conflicts (You must select Verify from the System
pulldown menu to check your system configuration.)
Help
Help Topics
Help
Displays an index of help topics which can be
displayed on your screen
Displays help information about the currently selected
board, option, or function (This menu item performs
the same function as pressing the [F1] key.)
How to Use
Keys
Displays a list of the key sequences which you can use
Displays information about using Help
How to Use
Help
Copyright
Displays copyright information about the utility
Information
5-10
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Using the EISA Configuration Utility
Figure 5-1 shows the System Configuration Overview
menu. It displays a graphical overview of the boards
and options installed in your computer.
Configuring the
Computer
Figure 5-1
System Configuration Overview
Menu (Page 1 of 1)
System Configuration Overview
System Edit View Settings Help
Page 1/1
These are the boards and options currently detected by your
computer. If this information is correct, select Exit from the
System menu. To view more detail , press [Enter].
System
Slot 1
Slot 2
Slot 3
Slot 4
Press [F10] & select menu with arrow keys. Pull down selected menu with [Enter].
For ISA boards, write down the list of the switch,
jumper, and software settings you need to change.
If no CFG file accompanies an option or board you want
to install, follow the instructions that go with the option
to install it.
For EISA and PCI boards, if there is a conflict of
resources you need to change functions and edit
resources.
The configuration options are used to do the following:
•
Change resources or functions especially when
resource conflicts occur
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Using the EISA Configuration Utility
•
•
Print configuration data about an installed board or
the entire system
Lock a configuration with the current settings; for
example, the board resources are locked in the
system and do not change when you add new
boards to the system
•
Solve resource conflicts on a computer with locked
boards
At the top of the screen is a bar listing pull-down
menus. Use the pull-down menus to enter configuration
data about your computer. As you enter information,
the entries are verified (when Auto Verify is turned on).
If the utility finds any resource conflicts, you must
correct the errors by changing function and resource
choices. When there are no resource conflicts, the
configuration information is saved in an SCI file.
The bottom of the screen shows a line that contains a list
of the keys you can use. You can get help information
about a selection on a menu or any object on a screen by
pressing [F1] while your cursor is on the selection or
object.
You can also display help information from the Help
Topics Index by selecting Help Topics from the Help
pull-down menu or by pressing [Shift] + [F1].
Memory is not configured automatically. The system
administrator must use the EISA Configuration utility
(ECU) to configure the system manually.
Configuring the
System Memory
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Using the EISA Configuration Utility
To use the ECU to configure the system, follow these
steps:
1. Boot the system with the ECU diskette.
2. Select the system baseboard from the configuration
screen.
3. Select 4 - 16 MB Extended Memory from the system
baseboard configuration screen. The following
options display:
4 MB Ext Memory
8 MB Ext Memory
12 MB Ext Memory
16 MB Ext Memory with 15-16 MB System Used
16 MB Ext Memory with 15-16 MB Add-on card
used (Pentium used only)
4. Make the selection that is appropriate for your
system configuration.
For example, if your system comes configured with
4 MB of system memory, select 4 MB Ext Memory. If
your system comes configured with 8 MB of system
memory, select 8 MB Ext Memory. If your system
comes configured with 12 MB of system memory,
select 12 MB Ext Memory.
If your system comes configured with 16 MB or
more of system memory, and your system is not
configured with an add-on card that requires the use
of memory in the 15-16 MB range, select 16 MB Ext
Memory with 15-16 MB System Used.
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Using the EISA Configuration Utility
If your system comes configured with 16 MB or
more of system memory, and your system is
configured with an add-on card that requires the use
of memory in the 15-16 MB range, select 16 MB Ext
Memory with 15-16 MB Add-On Card Used.
5. After making the appropriate selection, press
[Enter]. You are returned to the system baseboard
configuration screen.
6. If your system is configured with more than 16 MB
of system memory, press [Control] + [R] to select 16
- 64 MB Extended Memory - - - - - - - CTRL-R to add
the Memory.
7. Observe the following memory configuration
screen:
Memory Address (-) 16 M
Type: SYSTEM
Size 0
(value between 0 - 48M,
in increments of 4M)
8. Tab to the size (amount of memory in range) field.
If your system has 64 MB or more of system
memory, enter 48M.
If your system has less than 64 MB of system
memory, subtract 16 MB from the amount of total
system memory and enter that value in this field.
For example, if your system has 24 MB of total
system memory, subtract 16 MB from 24 MB to get 8
5-14
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MB (24 MB - 16 MB = 8 MB), and enter 8M in the
size field.
9. After entering the appropriate selection in the size
field, press [Enter]. You are returned to the system
baseboard configuration screen.
10. If your system is configured with more than 64 MB
of system memory, press [Control] + [R] to select 64
- 128 MB Extended Memory - - - - - - - CTRL-R to
add the Memory.
11. Observe the following memory configuration
screen:
Memory Address (-) 64 M
Type: SYSTEM
Size 0
(value between 0 - 64M,
in increments of 4M)
12. Tab down to the size field.
If your system has 128 MB of system memory, enter
64M.
If your system has less than 128 MB of system
memory, subtract 64 MB from the amount of total
system memory and enter that value in this field.
For example, if your system has 96 MB of total
system memory, subtract 64 MB from 96 MB to get
32 MB (96 MB - 64 MB = 32 MB), and enter 32M in
the size field.
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Using the System Utilities
Using the EISA Configuration Utility
13. After entering the appropriate selection in the size
field, press [Enter]. You are returned to the system
baseboard configuration screen.
14. System memory is now correctly configured. Exit
from the EISA Configuration Utility. Make sure to
save the system configuration.
To configure an ISA option without a CFG file, follow
these steps:
Configuring an ISA
Option Without a CFG
File
1. Run the EISA Configuration Utility.
2. If you have a printer, print the resources used by the
entire system by choosing System, then Print.
If you do not have a printer, select View, then
Resources, and write down the resources used by
the system.
3. Set the appropriate jumpers or switches on the ISA
board. make sure that the board does not conflict
with the system resources currently in use.
If the system uses resources needed by an ISA option,
you have to release those resources and reallocate other
resources to the system.
Avoiding Resource
Conflicts
To avoid resource conflicts, follow these steps:
1. Specify other resources by selecting Edit, then
Change Resource or Change Function.
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Using the EISA Configuration Utility
2. Select System, then Print to print a list of the
resources.
3. Select View, then Switch, and Jumper Settings to see
how to change the switch and jumper settings.
Make a note of the information.
4. Exit from the utility.
5. Turn off the system and set the jumpers and
switches.
If you have locked the board configuration using Edit
and Lock commands, you need to unlock the
configuration to make all resources available to the
ECU.
To unlock the configuration, follow these steps:
1. Select Edit, and then Unlock to unlock either the
entire system or the current board. The current
board is highlighted.
2. Select OK.
3. Select System, then Verify.
Starting the ECU From a Fixed Disk
Options
Although we recommend that you start this utility from
the System Configuration diskette, you can start the
utility from your fixed disk if you have MS-DOS
installed on it.
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Using the EISA Configuration Utility
Installing the Utility on a Fixed Disk
You must copy the utility files to your fixed disk before
you can start the utility.
To copy the files, insert the System Configuration
diskette in drive A and type “copy a:*.* [d:][path]” where
d: is the fixed drive that contains the utility files and
path is the path on the fixed drive that contains the
utility files.
Starting the Utility
To run the utility, type
“[d:][path]SD[/ B][/ H][/ K][/ M][/ A]” and press [Enter].
Items in brackets are optional and only the information
within the brackets is entered.
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Table 5-2 describes the ECU parameters.
Table 5-2
EISA Configuration Utility
Parameters
Parameter
Function
Description
/ B
BIOS video mode
This parameter causes all screens to be displayed
using BIOS Int 10H calls. Use this parameter on
computers with non-standard displays. The
default mode is to write directly to video
memory.
/ H
High resolution display
If you have an EGA monitor, the utility displays
in 43-line mode. If you have a VGA monitor, the
utility displays in 50-line mode.
If you do not enter this parameter, your screen
displays 25 lines.
/ K
Keyboard only mode
The computer does not support the use of a
mouse device even if one is present. The default is
to support a mouse if its driver is loaded in
memory.
/ M
/ A
Monochrome display
Expanded mode
This parameter displays the screens in black and
white.
This mode offers an expanded set of menus with
additional functionality. This mode may also be
activated by pressing [Control] + [A] instead of
[Enter] when the Welcome screen displays.
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Using the System Utilities
Using the EISA Configuration Utility
A logo displays when the utility begins. Press any key
to display a Welcome screen. Press [Enter] to display the
main menu.
Starting the Configure Computer Selection from
MS-DOS
You can bypass the main menu, and start the Configure
Computer selection directly from MS-DOS. This permits
the use of command line parameters to customize the
operation of the utility. You must have MS-DOS and this
utility installed on your fixed disk.
Type “[d:][path]CF[/ B][/ H][/ K][/ M][/ N][/ T][/ F]” at
the DOS prompt to start the selection from MS-DOS.
Items in brackets are optional and only the information
within the brackets is entered.
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The parameters are described in Table 5-3. The / B, / H,
/ M, and / K parameters are explained in Table 5-2.
Table 5-3
Configure Computer Selection
Parameters
Parameter
Function
Description
/ N
Non-target modeling
mode
This parameter runs the utility in non-target
modeling mode. When you run this utility, the
configuration which is stored in the SYSTEM.SCI
file displays.
When you save the configuration, it is normally
saved to the SYSTEM.SCI file. However, with
non-target modeling mode, you can create an SCI
file for a computer other than the one on which
you are running the utility, create multiple SCI
files, and create one SCI file for multiple
computers.
/ T
/ F
Detailed view by slot
This parameter causes the default view to be
detailed by slot instead of overview.
Fast configuration
operation
This is the automatic configuration mode. The
utility determines the boards and options and
configures the system without user assistance.
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Using the System Utilities
Using the EISA Configuration Utility
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350-Watt Power Supply Requirements
Types of Power Supply Requirements
Types of Power Supply
Requirements
This appendix covers the input and output
requirements of the 350-watt power supply.
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350-Watt Power Supply Requirements
Input Requirements
Input Requirements
The following represent the input requirements of the
350-watt power supply:
•
•
Maximum waveform harmonic distortion shall be
less than 5%. The power supply must operate above
frequency with both 100~120/ 200~240 VRMS input
voltage ranges.
The power supply must operate over both voltage
ranges with an outside switch.
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350-Watt Power Supply Requirements
Input Requirements
Table A-1 indicates the 350-watt power supply input
requirements.
Table A-1
350-Watt Power Supply Input
Requirements
Input Frequency
Nominal Frequency
50 Hz
60 Hz
Frequency Variations
47 Hz ~ 53 Hz
57 Hz ~ 63 Hz
Input Voltage
Input Current
Nominal Voltage
Variation Range
100 ~ 120 VRMS
200 ~ 240 VRMS
90 ~ 132 VRMS
180 ~ 264 VRMS
Maximum Input Current
Measuring Range
10 A
5 A
90 ~ 132 VRMS
180 ~ 264 VRMS
Inrush Current
Efficiency
The power supply inrush current shall be less than the ratings of its
critical components (including the fuse, rectifiers, and the surge-
limiting device) for all conditions of line voltage.
65% minimum (measuring at maximum load, applying nominal line)
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350-Watt Power Supply Requirements
Output Requirements
Output Requirements
The following represent the output requirements of the
350-watt power supply:
•
•
Ripple and noise bandwidth is from DC to 20 MHz.
+12V should provide 12 A surge current for the first
10 seconds after power on, and this regulation
should be within +7% and -6%.
•
Total power consumption is 350 watts.
Table A-2 indicates the 350-watt power supply output
requirements (measured at output power connector).
Table A-2
350-Watt Power Supply Output
Requirements
Output
Nominal
+5 V
Regulation
Minimum
Output Load
Maximum
Output Load
Ripple
Noise
1
2
3
4
+5% to -3% 1.5 A
+8% to -8% 0.0 A
+5% to -4% 0.2 A
+8% to -8% 0.0 A
43 A
50 mV
100 mV
120 mV
120 mV
100 mV
240 mV
240 mV
240 mV
-5 V
1 A
+12 V
-12 V
10 A
1 A
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Error Messages
Types of Error Messages
Types of Error Messages
This appendix explains the different types of error
messages and corresponding corrective measures.
There are two general types of error messages:
•
•
Software
System
Do not continue using the computer if you receive an
error message of any type. Note the message and take
corrective action.
Caution
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Error Messages
Software Error Messages
Software Error Messages
Software error messages are returned by your operating
system or application. These messages typically occur
after you boot the operating system or when you run
your application programs. If you receive this type of
message, consult your application or operating system
manual for help.
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Error Messages
System Error Messages
System Error Messages
A system error message indicates a problem with the
computer itself. A message of this type normally
appears during the power-on self-test, before the
operating system prompt appears.
Table B-1 lists system error messages and the
corresponding corrective measures.
Table B-1
Error Messages
Message
Action
CMOS battery error
Replace the RTC chip or contact your dealer.
CMOS Checksum Error
Check the RTC chip and the necessary jumper. If the
battery is still good, run Setup.
Display card mismatch
Diskette drive error
Run Setup.
Diskette may be bad. If not, replace the diskette drive
or cable.
Diskette drive controller error or not Check and connect the control cable to the diskette
installed
controller.
Diskette drive A type mismatch
Diskette drive B type mismatch
Run Setup and select the proper drive type.
Run Setup and select the proper drive type.
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Error Messages
System Error Messages
Message
Action
Equipment configuration error
Modify DRAM configuration to agree with one of the
options in the memory configuration shown in Figure
4-4.
Fixed disk controller error
Fixed disk 0 error
Run Setup.
Check all cable connections. Replace fixed disk.
Check all cable connections. Replace fixed disk.
Check and connect the keyboard to the system unit.
Fixed disk 1 error
Keyboard error or no keyboard
connected
Keyboard interface error
Memory error at:
Replace the keyboard or contact your dealer.
Check the memory size based on the system
specifications. Check the internal cable connections. If
you are sure that connections and values are correct,
ignore the message. If the message reappears, ask for
technical assistance.
MMMM:SSSS:OOO
(W:XXXX,R:YYYY)
where M is MB, S is Segment, O is
Offset, X/ Y is write/ read pattern
Onboard serial port 1 conflict
Onboard serial port 2 conflict
Onboard parallel port conflict
Pointing device error
Run Setup and disable the port.
Run Setup and disable the port.
Run Setup and disable the port.
Check and connect pointing device.
Replace the pointing device or contact your dealer.
Press [F1] or [Control] + [Alt] + [Esc].
Pointing device interface error
Press F1 key to continue or
Ctrl-Alt-Esc for setup
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Error Messages
System Error Messages
Message
Action
Press F1 to setup or other key to
continue .....
Press [F1] and reconfigure the system.
Real time clock error
Check the RTC chip. If it is still good, run Setup. If
not, replace the RTC chip.
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Error Messages
Correcting Error Conditions
Correcting Error Conditions
As a general rule, if an error message says “Press F1 to
continue,” it is caused by a configuration problem,
which can be easily corrected. An equipment
malfunction is more likely to cause a fatal error, that is,
an error that causes complete system failure.
Here are some corrective measures for error conditions:
1. Run Setup. You must know the correct configuration
values for your system before you enter Setup.
Always write them down when the system is
correctly configured.
Note: An incorrect configuration is a major cause
of power-on error messages, especially for a new
system.
2. Remove the system cover. Check that the jumpers
on the system board and any expansion boards are
set correctly.
3. If you cannot access a new disk, it may be because
your disk is not properly formatted. Format the disk
first using the FDISK and FORMAT commands.
4. Check that all connectors and boards are securely
plugged in.
If you go through the corrective steps above and still
receive an error message, the cause may be an
equipment malfunction.
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Error Messages
Correcting Error Conditions
If you are sure that your configuration values are correct
and your battery is in good condition, the problem may
lie in a damaged or defective chip.
In both cases, contact an authorized service center for
assistance.
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Error Messages
Correcting Error Conditions
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Sample Configurations
Types of Sample Configurations
Types of Sample
Configurations
Two sample configurations are discussed in this
appendix:
•
•
Standard Configuration
RAID Configuration
Use the sample configurations to help configure your
system.
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Sample Configurations
Sample Standard Configuration
Sample Standard
Configuration
A standard configuration might consist of the following:
•
Pentium 166 MHz processor with parity memory
support
•
•
•
•
•
32 MB system memory
ISA video board with 1 MB video RAM
PCI Ethernet adapter (SMC8432BTA)
PCI Token Ring adapter (Olicom OC-3136)
2 GB SCSI Fast and Wide disk drive connected to an
integrated Adaptec 7870 PCI SCSI controller
•
SCSI CD-ROM drive connected to an integrated
Adaptec 7870 PCI SCSI controller
Following are the steps to install and configure this
sample configuration.
To install the hardware, follow these steps:
Installing the
Hardware
1. Strap the SCSI IDs for the 2 GB SCSI disk drive and
the SCSI CD-ROM drive. (See the documentation
that came with your drives for strapping
information.)
2. Install the 2 GB SCSI disk drive in a hot plug carrier
and install in the top hot plug bay.
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Sample Configurations
Sample Standard Configuration
3. Install the SCSI CD-ROM drive in the top front
drive bay.
4. Connect power cables and SCSI cables to the SCSI
CD-ROM drive. A Fast/ Wide SCSI cable should
already be connected from the Adaptec controller on
the baseboard to the hot plug backplane.
5. Install the memory SIMMs in bank 1 on the system
baseboard (installed in groups of two SIMMs).
6. Install the PCI Ethernet Adapter in PCI slot 1
(topmost PCI slot).
7. Install the PCI Token Ring Adapter in PCI slot 2
(below the PCI Ethernet adapter).
8. Install the ISA Video Board in EISA/ ISA slot 2
(second EISA/ ISA slot from the top).
To configure the system settings in the BIOS Setup
Utility, follow these steps:
Configuring the
System Settings
1. Turn on power to the system. Observe that the
memory test is executed (memory addresses should
be rapidly displayed in upper left-hand corner of
screen). Ignore any memory size mismatch error
displayed on the screen.
2. Press [Control] + [Alt] + [Esc] when prompted to
enter the BIOS Setup Utility.
3. Select Load System Defaults and press [Enter].
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Sample Configurations
Sample Standard Configuration
4. Select Basic System Configuration. To go from page
to page, press [Page Down] or [Page Up].
5. Go to page 2 and set parameters as follows (in the
order indicated):
Hard Disk Block Mode
Advanced PIO Mode
Hard Disk Size > 504
[Disabled]
[Disabled]
[Disabled]
Hard Disk 32-Bit Access [Disabled]
Auto Configuration
Fast Boot Mode
Num Lock After Boot
Memory Test
[Disabled]
[Disabled]
[Enabled]
[Enabled]
6. Return to page 1, and set parameters as follows:
Diskette Drive A
Diskette Drive B
[1.44 MB 3.5-inch]
[None]
Fixed Disk 0 ( 0 MB) [None]
Fixed Disk 1 ( 0 MB) [None]
7. Press [Esc] to return to the main menu in BIOS
Setup.
8. Select Advanced System Configuration.
Page 1 - Verify that the parameters are set as follows:
C0000h - C7FFFh (Video BIOS)
C8000h - CFFFFh
D0000h - D7FFFh
[Enabled]
[Disabled]
[Disabled]
[Disabled]
D8000h - DFFFFh
Internal Cache (CPU Cache)
[Enabled]
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Sample Configurations
Sample Standard Configuration
External Cache
Cache Scheme
[Enabled]
[Write Back]
Caution: Do not select Write Through for the Cache Scheme.
Selecting Write Through for the Cache Scheme renders
the system unusable.
System Memory Parity
[Enabled]
Memory at 15 MB-16 MB Res for
E0000h - FFFFFh (System BIOS)
C0000h - C7FFFh (Video BIOS)
[System] Use
[Cacheable]
[Cacheable]
For Dual Processor Boards:
Page 2 - Set the parameters as follows:
Guaranteed Access Time Mode
Highest Priority Device for PCI Arb
[Enabled]
[Rotation]
9. Press [Esc] to return to the main menu in BIOS
Setup.
10. Select System Security. On Page 1, set the
parameters as follows:
Disk Drive Control
Diskette Drive
[Normal]
Fixed Disk Drive
System Boot Drive
[Normal]
[Drive A Then C]
On Board Communication Ports
Serial Port 1 Base Address
Serial Port 2 Base Address
[3F8h]
[2F8h]
Parallel Port Base Address [Parallel 1 (3BCh)]
Operation Mode [Stndrd PP (SPP)]
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Sample Configurations
Sample Standard Configuration
EPP Version Selection [1.7]
Setup Password
Power On Password
[None]
[None]
11. Press [Esc] to return to the main menu in BIOS
Setup.
To configure the PCI adapters, follow these steps:
Configuring the PCI
Adapters
1. Select PCI System Configuration from the main
menu in BIOS Setup.
2. Use the up and down arrow keys to select the PCI
slot number. Use the right and left arrow keys to
change the IRQ Level for INTA Pin settings.
•
•
Available IRQ settings are 3, 4 ,5, 7, 9, 10, 11, 14,
15.
To make IRQ 3 available for selection, you must
disable Serial Port 2 in the System Security
menu.
•
•
To make IRQ 4 available for selection, you must
disable Serial Port 1 in the System Security
menu.
To make IRQ 7 available for selection, you must
disable Parallel Port 1 in the System Security
menu.
3. Make the following settings:
Set PCI IRQ Setting to Manual.
•
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Sample Configurations
Sample Standard Configuration
•
•
Set PCI slot 1 (PCI Ethernet Adapter
SMC8432BTA) to IRQ5.
Set PCI slot 2 (PCI Token Ring Adapter Olicom
OC-3136) to IRQ 14.
•
•
•
•
•
Set PCI slot 3 to --.
Set the On Board SCSI to IRQ 11.
Set the VGA Palette Snoop to Disabled.
Set the On Board SCSI AIC-7870 to Enabled.
Set the Boot Drive to Enabled.
When you finish, the screen should look like the
following:
PCI IRQ Setting
[Manual]
INTA INTB INTC INTD
PCI Slot 1
[ 5] [ 14] [--]
[ 14] [--] [11]
[11]
[ 5]
PCI Slot 2
PCI Slot 3
[--]
[11] [ 5]
[14]
On Board SCSI
VGA Palette Snoop
On Board SCSI AIC-7870
Boot Device
[11] [ 5]
[Disabled]
[Enabled]
[Enabled]
[ 14] [--]
4. Press [Esc] to return to the main menu in BIOS
Setup.
5. Press [Esc], again. Select Yes to save System Settings
and PCI Adapter settings, and to reboot the system.
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Sample Configurations
Sample Standard Configuration
After configuring the System Settings and PCI Adapter
settings using the BIOS Setup Utility, the system
reboots.
Configuring the SCSI
Adapters and Drives
To configure the SCSI adapters and drivers, if connected
to an Adaptec SCSI adapter, follow these steps:
1. Press [Control] + [A] when the following displays:
Adaptec AIC-7870 BIOS v1.2
<<Press hot key for SCSI Select (TM)
Utility>>
(Refer to the Adaptec SCSI documentation for
additional information about these settings).
2. Select SCSI Disk Utilities. Observe that the 2 GB disk
drive and the CD-ROM drive are displayed with the
correct information. If a low-level format on the 2
GB disk drive is needed, perform it now. It is
usually not needed.
3. Select Configure/ View Host Adapter Settings and
set the parameters as follows:
SCSI Bus Interface Definitions
Host Adapter SCSI ID
SCSI Parity Checking
Host Adapter SCSI Term
Boot Device Options:
Boot Target ID
[7]
[Enabled]
[Low ON/ High
[0]
[0]
Boot LUN Number
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Sample Configurations
Sample Standard Configuration
4. Select SCSI Device Configuration and set the
parameters as follows:
SCSI Device ID (tab to desired device)
Initiate Sync Negotiation
Maximum Sync Transfer Rate
Enable Disconnection
Initiate Wide Negotiation
Send Start Unit Command
[yes]
[20]
[yes]
[yes]
[yes]
5. Press [Enter] to return to previous menu.
6. Select Advanced Configuration Options and set the
parameters as follows:
Host Adapter BIOS (Config Util...)
Support Removable Disks...
Extended BIOS Translation...
Display <CTRL-A> Message During
BIOS Initialization...
[Enabled]
[Boot Only]
[Enabled]
[Enabled]
Multiple LUN Support
BIOS Support for More than 2...
[Disabled]
[Enabled]
7. Press [Enter] to return to previous menu.
8. Press [Esc] until prompted to save configuration.
Save the configuration and the system reboots.
Sometimes the EISA Configuration Utility will not boot.
If this happens, perform the following procedure:
Configuring the
Memory and Other
Baseboard Settings
1. Using the BIOS Setup Utility, disable all PCI
adapters.
2. Boot the EISA Configuration Utility.
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Sample Configurations
Sample Standard Configuration
3. Configure the system.
4. Return to the BIOS Setup Utility, and re-enable the
PCI adapters.
To configure memory and other baseboard settings,
follow these steps:
1. Insert the EISA Configuration Utility in the diskette
drive. Observe that the EISA Configuration Utility
boots properly.
2. Select M5 from the Advanced Configuration menu.
Note: Refer to Chapter 5 for instructions on
configuring the memory correctly.
The PCI Adapter IRQ values entered below do not
set the IRQ level for PCI Adapters.
PCI Adapter IRQ settings are set in the BIOS Setup
Utility. You enter the IRQ settings in the EISA
Configuration Utility so that the EISA Configuration
Utility does not assign IRQ values to EISA Adapters
that have already been used for PCI Adapters.
Make sure the parallel port and serial ports are
configured the same way as in the BIOS Setup
Utility.
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Sample Configurations
Sample Standard Configuration
3. Configure the baseboard options as follows:
System Memory Function
Base System Memory
4-16 MB Ext Memory
16-64 MB Ext Memory
PCI Devices IRQ
On board 7870 SCSI
PCI slot 1
PCI slot 2
PCI slot 3
System BIOS Type
Peripheral Device Status
Mouse Port
[640K Base Mem]
[16MB Ext Mem...]
[Ctrl-R to add...]
[Disabled]
[Disabled]*
[Disabled]*
[Disabled]*
[E, F Segment...]
[Enabled]
Keyboard Port
[Enabled]
Floppy Disk Controller
IDE HDD Interface
Parallel Port
Serial Port 1
Serial Port 2
[Enabled]
[Disabled]
[Enabled as LPT1...]
[Enabled as Serial 1...]
[Enabled as Serial 2...]
System Setting
Special System Ports
EISA Reserved Device
[Enabled]
[Enabled]
*Note: If a PCI adapter is configured in the system,
change Disabled to the IRQ level for the PCI adapter
installed in the slot.
4. Exit and save the configuration.
At this point the server is setup, configured, and ready
for the operating system.
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Sample Configurations
Sample RAID Configuration
Sample RAID Configuration
A RAID configuration might consist of the following:
•
•
•
•
•
•
•
Pentium 166 MHz Processor w/ ECC Mem Support
128 MB System Memory
ISA Video Board with 1 MB Video RAM
PCI Ethernet Adapter (SMC8432BTA)
PCI Token Ring Adapter (Olicom OC-3136)
PCI RAID Adapter (Mylex)
Four 4 GB SCSI wide hard drives connected to the
Mylex RAID controller
•
•
One 2 GB SCSI wide hard drive connected to the
onboard AIC-7870 SCSI controller
SCSI CD-ROM drive connected to the onboard
AIC-7870 SCSI controller
To install the hardware, follow these steps:
Installing the
Hardware
1. Split the hot plug backplane.
2. Strap the 2 GB wide drive as SCSI ID 0. Plug it into
the hot plug backplane in drive bay 1 (top).
3. Strap the CD-ROM drive as SCSI ID 3. Insert it into
the top, front 5.25-inch drive bay. Connect the power
cable and the narrow SCSI cable to the CD-ROM
drive.
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Sample RAID Configuration
4. Strap the four 4 GB wide drives as SCSI IDs 0, 1, 2,
3. Plug them into the hot plug backplane in drive
bays 5, 6, 7, and 8 (bottom four drive bays).
5. Install the memory SIMMs in banks one and two on
the system baseboard (installed in groups of two
SIMMs).
6. Install the PCI Ethernet Adapter in PCI slot 1
(topmost PCI slot).
7. Install the PCI Token Ring Adapter in PCI slot 2.
8. Install the PCI RAID Adapter in PCI slot 3.
The procedure is the same as the procedure for
configuring the system settings in the Standard
Configuration. The procedure is repeated here for your
convenience.
Configuring the
System Settings
To configure the system settings, follow these steps:
1. Turn on power to the system. Observe that the
memory test is executed (memory addresses should
be rapidly displayed in upper left-hand corner of
screen). Ignore any memory size mismatch error
displayed on the screen.
2. Press [Control] + [Alt] + [Esc] when prompted to
enter the BIOS Setup Utility.
3. Select Load System Setup Defaults and press
[Enter].
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Sample RAID Configuration
4. Select Basic System Configuration. To go from page
to page, press [Page Down] or [Page Up].
5. Go to Page 2 and set parameters as follows, in the
order indicated:
Hard Disk Block Mode
Advanced PIO Mode
Hard Disk Size > 504
[Disabled]
[Disabled]
[Disabled]
Hard Disk 32-Bit Access [Disabled]
Auto Configuration
Fast Boot Mode
Num Lock After Boot
Memory Test
[Disabled]
[Disabled]
[Enabled]
[Enabled]
6. Return to Page 1, and set parameters as follows:
Diskette Drive A
Diskette Drive B
[1.44 MB 3.5-inch]
[None]
Fixed Disk 0 ( 0 MB) [None]
Fixed Disk 1 ( 0 MB) [None]
7. Press [Esc] to return to the main menu in BIOS
Setup.
8. Select Advanced System Configuration.
Page 1 - Verify that the parameters are set as follows:
C0000h - C7FFFh (Video BIOS)
C8000h - CFFFFh
D0000h - D7FFFh
[Enabled]
[Disabled]
[Disabled]
[Disabled]
D8000h - DFFFFh
Internal Cache (CPU Cache)
[Enabled]
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External Cache
Cache Scheme
[Enabled]
[Write Back]
System Memory Parity
[Enabled]
Memory at 15 MB -16 MB Res for
E0000h - FFFFFh (System BIOS)
C0000h - C7FFFh (Video BIOS)
[System] Use
[Cacheable]
[Cacheable]
For Dual Processor Boards:
Page 2 - Set the parameters as follows:
Guaranteed Access Time Mode
Highest Priority Device for PCI Arb
[Enabled]
[Rotation]
9. Press [Esc] to return to the main menu in BIOS
Setup.
10. Select System Security. On Page 1, set the
parameters as follows:
Disk Drive Control
Diskette Drive
[Normal]
Fixed Disk Drive
System Boot Drive
[Normal]
[Drive A then C]
On Board Communication Ports
Serial Port 1 Base Address
Serial Port 2 Base Address
Parallel Port Base Address
[3F8h]
[2F8h]
[Parallel 1 (3BCh)]
Operation Mode [Stndrd PP (SPP)]
EPP Version Selection
[1.7]
Setup Password
Power On Password
[None]
[None]
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Sample RAID Configuration
11. Press [Esc] to return to the main menu in BIOS
Setup.
To configure PCI adapters, follow these steps:
Configuring the PCI
Adapters
1. Select PCI System Configuration from the main
menu in BIOS Setup.
2. Use the up and down arrow keys to select the PCI
slot number. Use the right and left arrow keys to
change the IRQ Level for INTA Pin settings.
•
•
Available IRQ settings are 3, 4 ,5, 7, 9, 10, 11, 14,
and 15.
To make IRQ 3 available for selection, you must
disable Serial Port 2 in the System Security
menu.
•
•
To make IRQ 4 available for selection, you must
disable Serial Port 1 in the System Security
menu.
To make IRQ 7 available for selection, you must
disable Parallel Port 1 in the System Security
menu.
3. Make the following settings:
•
•
Set PCI IRQ setting to Manual.
Set PCI slot 1 (PCI Ethernet Adapter
SMC8432BTA) to IRQ5.
•
•
Set PCI slot 2 (PCI Token Ring Adapter Olicom
OC-3136) to IRQ 14.
Set PCI slot 3 (Mylex PCI RAID Adapter) to IRQ
15.
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Sample RAID Configuration
•
•
•
•
Set the On Board SCSI to IRQ 11.
Set the VGA Palette Snoop to Disabled.
Set the On Board SCSI AIC-7870 to Enabled.
Set the Boot Drive to Enabled.
When you finish, the screen should look like the
following:
PCI IRQ Setting
[Manual]
INTA INTB INTC INTD
PCI Slot 1
[ 5] [ 14] [15]
[ 14] [15] [11]
[11]
[ 5]
PCI Slot 2
PCI Slot 3
[15] [11]
[11] [ 5]
[Disabled]
[Enabled]
[Enabled]
[ 5]
[14]
On Board SCSI
VGA Palette Snoop
On Board SCSI AIC-7870
Boot Device
[ 14] [15]
4. Press [Esc] to return to the main menu in BIOS
Setup.
5. Press [Esc] again. Select Yes to save System Settings
and PCI Adapter settings and to reboot the system.
After configuring the System Settings and PCI Adapter
settings using the BIOS Setup Utility, the system
reboots.
Configuring the SCSI
Adapters and Drives
To configure the SCSI adapters and drivers, if connected
to an Adaptec SCSI adapter, follow these steps:
1. Press [Control] + [A] when the following displays:
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Sample RAID Configuration
Adaptec AIC-7870 BIOS v1.2
<<Press hot key for SCSI Select (TM)
Utility>>
(Refer to the Adaptec SCSI Manual for additional
information about these settings).
2. Select SCSI Disk Utilities. Observe that the
information that displays for the 2 GB disk drive
and the CD-ROM drive is correct. If a low-level
format on the 2 GB disk drive is needed, perform it
now. It is usually not needed.
3. Select Configure/ View Host Adapter Settings and
set the parameters as follows:
SCSI Bus Interface Definitions
Host Adapter SCSI ID
SCSI Parity Checking
Host Adapter SCSI Term
Boot Device Options:
Boot Target ID
[7]
[Enabled]
[Low ON/ High ON]
[0]
[0]
Boot LUN Number
4. Select SCSI Device Configuration and set the
parameters as follows:
SCSI Device ID (tab to desired device)
Initiate Sync Negotiation
Maximum Sync Transfer Rate
Enable Disconnection
Initiate Wide Negotiation
Send Start Unit Command
[yes]
[20]
[yes]
[yes]
[yes]
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5. Press [Enter] to return to previous menu.
6. Select Advanced Configuration Options and set the
parameters as follows:
Host Adapter BIOS (Config Util...)
Support Removable Disks...
Extended BIOS Translation...
Display <CTRL-A> Message During
BIOS Initialization...
[Enabled]
[Boot Only]
[Enabled]
[Enabled]
Multiple LUN Support
BIOS Support for More than 2...
[Disabled]
[Enabled]
7. Press [Enter] to return to previous menu.
8. Press [Esc] until prompted to save configuration.
Save the configuration and the system reboots.
The procedure is the same as the procedure for
configuring memory and other baseboard settings in the
Standard Configuration. The procedure is repeated for
your convenience.
Configuring the
Memory and Other
Baseboard Settings
Sometimes the EISA Configuration Utility will not boot.
If this happens, perform the following procedure:
1. Using the BIOS Setup Utility, disable all PCI
adapters.
2. Boot the EISA Configuration Utility.
3. Configure the system.
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4. Go back into the BIOS Setup Utility, and re-enable
the PCI adapters.
To configure memory and other baseboard settings,
follow these steps:
1. Insert the EISA Configuration Utility in the diskette
drive. Observe that the EISA Configuration Utility
boots properly.
2. Select M5 from the Advanced Configuration menu.
Note: Refer to Chapter 5 for instructions on
configuring the memory correctly.
The PCI Adapter IRQ values entered below do not
set the IRQ level for PCI Adapters.
PCI Adapter IRQ settings are set in the BIOS Setup
Utility. You enter the IRQ settings in the EISA
Configuration Utility so that the EISA Configuration
Utility does not assign IRQ values to EISA Adapters
that have already been used for PCI Adapters.
Make sure the parallel port and serial ports are
configured the same way as in the BIOS Setup
Utility.
3. Configure the baseboard options as follows:
System Memory Function
Base System Memory
4-16 MB Ext Memory
16-64 MB Ext Memory
PCI Devices IRQ assignment
On board 7870 SCSI
[640 K Base Mem]
[16 MB Ext Mem...]
[Ctrl-R to add...]
[Disabled]
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PCI Slot 1
[Disabled]*
PCI Slot 2
[Disabled]*
PCI Slot 3
[Disabled]*
System BIOS Type
Peripheral Device Status
Mouse Port
[E, F Segment...]
[Enabled]
Keyboard Port
[Enabled]
Floppy Disk Controller
IDE HDD Interface
Parallel Port
Serial Port 1
Serial Port 2
[Enabled]
[Disabled]
[Enabled as LPT1...]
[Enabled as Serial 1...]
[Enabled as Serial 2...]
System Setting
Special System Ports
EISA Reserved Device
[Enabled]
[Enabled]
*Note: If a PCI adapter is configured in the system,
change Disabled to the IRQ level for the PCI adapter
installed in the slot.
4. Exit and save the configuration.
Prior to installing the operating system, it is necessary
to use the Mylex Disk Array Configuration Utility to
configure the Array Group.
Configuring the Mylex
RAID Array Group
Refer to the Mylex Disk Array Controller User’s Manual
for detailed instructions.
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Sample RAID Configuration
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Hot Plug Backplane
Features
Features
The hot plug wide SCSI backplane subsystem consists
of a BP-W8 backplane and drive trays that support wide
SCSI hard drives. It is specifically designed for a tower
housing (IDUN) and accommodates up to eight SCSI
drives.
The backplane subsystem has the following major
features:
•
Hot Plug feature that allows replacement of a
defective hard drive even while the system is in full
operation
•
Two LEDs on the SCSI drive front panel to indicate
power and drive failure
•
•
Supports fast-and-wide (16-bit) devices
Allows “split” and “combine” SCSI-channel
configurations
•
•
Fixed 2.85-volt and controlled impedance of 90 ~ 110
ohms for more stable hard disk performance (For
ultra SCSI, the impedance is 90 ±10%)
Supports other external SCSI devices that are not
directly connected to the backplane board
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Hot Plug Backplane
Major Components
Major Components
This section describes the major components of the hot
plug backplane.
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Hot Plug Backplane
Major Components
Figure D-1 illustrates components of the hot plug
backplane.
Hot Plug Backplane
Figure D-1
Hot Plug Backplane Components
1
2
3
1
2
3
4
5
6
7
8
7
4
5
8
9
10
6
11
1
2
Power connector
Front panel LED
7 SCSI drive slot
8 Terminator switches
9 Terminators RA4, RA5, RA6
10 Terminators RA1, RA2, RA3
11 J4
connector
3
4
5
6
SCSI channel 1
J3
SCSI channel 2
SCSI channel 3
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Hot Plug Backplane
Major Components
The backplane subsystem comes with a 68-pin wide
SCSI drive tray connector.
Hot Plug SCSI Drive
Tray
Figure D-2
Hot Plug SCSI Drive Tray
Components
2
3
1
4
5
6
7
8
1
2
3
4
5
6
7
8
Power connector
68-pin wide-SCSI connector
Power control connector (J4)
Drive tray handle
Power switch
Power LED
Faulty drive LED
Drive activity LED window
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Hot Plug Backplane
SCSI Channel Configurations
SCSI Channel Configurations
The backplane SCSI channels 1 and 2 can support eight
SCSI devices. You may configure the backplane as
single-channel (combine) or dual-channel (split)
controller. In single-channel configuration, channel 1
supports the SCSI devices plugged into slots 1 through
8. In a dual-channel configuration, channel 1 supports
the devices in slots 1 through 4, and channel 2 supports
the devices in slots 5 through 8.
Figure D-3 illustrates a single-channel configuration.
Single-Channel
Configuration
Figure D-3
Single-Channel Configuration
Connect to the
system board Wide
SCSI connectors
Connect SCSI
channel 1 to slots 1
through 8
Connect to external
SCSI devices
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Hot Plug Backplane
SCSI Channel Configurations
Table D-1 lists the terminator settings for the single-
channel configuration.
Table D-1
Terminator
Setting
Terminator Settings for Single-
Channel Configuration
With External Device
RA1, RA2, RA3
RA4, RA5, RA6
Removed
Removed (see note)
Without External Device
RA1, RA2, RA3
RA4, RA5, RA6
Installed
Removed
Note: For configurations with external device,
terminate the signal at the external device. Also, be sure
the terminator switches are set to the left (combine)
position when installing a single-channel configuration.
See Figure D-1.
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Hot Plug Backplane
SCSI Channel Configurations
Figure D-4 illustrates a dual-channel configuration.
Dual-Channel
Configuration
Figure D-4
Dual-Channel Configuration
Connect SCSI
Connect to the
channel 1 to slots 1
through 4
system board Wide
SCSI connectors
Connect SCSI
channel 2 to slots 5
through 8
Connect to external
SCSI devices
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Hot Plug Backplane
SCSI Channel Configurations
Table D-2 lists the terminator settings for the dual-
channel configuration.
Table D-2
Terminator
Setting
Terminator Settings for Dual-
Channel Configuration
With External Device
RA1, RA2, RA3
RA4, RA5, RA6
Removed
Installed
Without External Device
RA1, RA2, RA3
RA4, RA5, RA6
Installed
Installed
Note: Be sure the terminator switches are set to the
right (split) position when installing a dual-channel
configuration. See Figure D-1.
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Hot Plug Backplane
Installation
Installation
This section describes the hot plug backplane
installation procedures.
If your system board has onboard SCSI connectors, you
may connect them directly to the backplane channels
using SCSI cables.
Using the System
Board SCSI
Connectors
To install the backplane when you are using the SCSI
connectors on the system board, follow these steps:
1. Set the terminator switches on the backplane
according to your planned SCSI channel
configuration. Refer to the “SCSI Channel
Configurations” section earlier in this appendix for
the channel configurations.
2. Define the SCSI drive IDs by setting the SCSI ID
jumpers on the hard disk drive.
3. Remove all the old hard disk drive trays from the
system, if any.
4. Install the backplane and secure it with eight screws.
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Hot Plug Backplane
Installation
Figure D-5
Installing the Hot Plug Backplane
5. Connect three power cables into the connectors at
the back of the backplane board.
6. Remove the terminators on each of the SCSI drives
that you will install.
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Hot Plug Backplane
Installation
7. Position the drive over the hot plug tray and
connect the SCSI cable and power cable.
Figure D-6
Connecting the Drive Cables
8. Secure the drive to the tray with four screws.
Figure D-7
Securing the Drive to the Hop Plug
Tray
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Hot Plug Backplane
Installation
9. Install the drive tray into the backplane board.
Note: Make sure that the power switch on the
drive tray is set to the Unlock/ Power Off position
before you plug it to the board.
Figure D-8
Installing the Hot Plug Drive Tray
10. Power on the system.
11. Slide the power switch of the drive tray to the
Lock/ Power On position. The power LED lights up.
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Hot Plug Backplane
Installation
You can install a RAID controller and have it connected
to the backplane.
Using a RAID
Controller Board
To install the backplane board when you are using a
RAID controller board, follow these steps:
1. Set the terminator switches on the backplane
according to your planned SCSI channel
configuration. Refer to the “SCSI Channel
Configuration” section of this appendix for the
channel configurations.
2. Define the SCSI drive IDs by setting the SCSI ID
jumpers on the hard disk drive.
3. Install the backplane and secure it with eight screws.
Refer to Figure D-5.
4. Connect three power cables into the connectors at
the back of the backplane board.
5. Connect one end of each of the SCSI cables to the
channels on the RAID controller board and the other
end to the corresponding channels on the backplane.
Figure D-9 shows how to connect the cables
properly.
The SCSI cables are specifically marked and
configured for each of the channels.
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Hot Plug Backplane
Installation
Figure D-9
Connecting the Power and SCSI
Cables
6. Follow steps 6 to 11 under the previous “Using the
System Board SCSI Connectors” heading in this
section to complete the installation.
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Hot Plug Backplane
Using the Hot Plug Feature
Using the Hot Plug Feature
The faulty drive indicator on the hot plug drive tray
lights up whenever the drive that it carries becomes bad
or defective. When this happens, you can replace the
defective drive without shutting off the system or
quitting any running application by using the hot plug
feature.
To use the hot plug feature, follow these steps:
1. Set the hot plug drive tray power switch to the
Unlock/ Power Off position.
2. Pull out the drive tray.
3. Take out the defective drive from the tray.
4. Configure the new hard disk. Make sure that the
new drive ID is the same as the old drive ID.
5. Install the new disk according to the installation
steps in the “Installation” section of this appendix.
Note: Make sure that the power switch on the
drive tray is set to the Unlock/ Power Off position
before you plug it to the backplane board.
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Hot Plug Backplane
Using the Hot Plug Feature
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System Support Log
Preface
Preface
This appendix includes the forms to enter complete
records for the NCR S10XL Hot Plug system. You
should keep complete and accurate records.
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System Support Log
Preface
This appendix includes the following sections:
•
•
•
•
•
•
Support Services - Information about NCR support
services
Hardware Records - Logs to enter the hardware
performance and service records
Software Records - Logs to enter the software
records
Current System Configuration - Logs to identify
system components and peripherals
Preventive Maintenance - Logs to enter preventive
maintenance activities
Installation Records - A place to file records of the
original parts and configuration of the system as it
was shipped from the factory
•
•
Customer Support Agreement - A place to file a
copy of your current support agreement.
List of NCR Support Telephone Numbers - A list of
support telephone numbers for the United States
and other areas of the world
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System Support Log
Support Services
Support Services
This section is for recording and maintaining
information about NCR support services.
The following items are included in this section:
•
•
A place to record your class/ model number, serial
number, and system ID number
An overview of NCR on-site hardware support
services
•
•
•
A page to record NCR support phone numbers
The procedure for placing a hardware support call
The procedure for placing a software support call
This system support log is for the follow system:
System Numbers
Enter Class/Model
Number
____________________
____________________
Enter Serial Number
Enter System ID Number ____________________
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System Support Log
Support Services
NCR offers on-site system hardware support. Check
with your local office for detailed coverage hours. Three
support levels are available, as listed below.
NCR On-Site
Hardware Support
Services
Priority Plus
Priority
Next Day
Coverage
Hours
24 hours
7 days
8 a.m. - 9
p.m.
8 a.m. - 5
p.m.
Mon-Fri
Mon-Fri
Response
Time*
Best
Best
response;
not to
exceed 4
hours
Next working
day
response; not
to exceed 4
hours
Usage
Environment
Highly
Critical
Urgent
Less critical
* Response time to locations beyond 160 km may be
longer.
A list of NCR support telephone numbers is located at
the end of this appendix. Enter the NCR support phone
numbers that you will use in this section.
NCR Support Phone
Numbers
Enter Hardware Support
Number
__________________
Enter Software Support Number __________________
Enter After Hours Support
Number
__________________
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System Support Log
Support Services
To place a hardware support call, follow these steps:
Placing a Hardware
Support Call
1. Call the hardware support number you recorded on
the previous page. Note that after-hours calls are
subject to an extended coverage charge.
2. Provide the following information to the support
associate:
•
•
Model/ serial number
Brief description of symptoms, including any
error messages or numbers displayed
•
Your NCR Customer Support Agreement
number
•
•
Your company name and address
Name and telephone number of the person NCR
should contact about the problem
•
•
Purchase order number
Billing address
3. Ask the support associate for the Support Call
Incident number assigned to your support call. Use
this number if you have questions regarding the
support problem.
4. The support associate will direct your call to a
system analyst, depending on availability, or NCR
will return your call. Be prepared to provide the
following information:
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System Support Log
Support Services
•
Record any failure or error information
displayed. If appropriate, record the entire
screen.
•
•
Perform a memory dump of the system, if
possible.
Be prepared to answer these questions:
•
•
Is this an initial or recurring problem?
Under what circumstances did the failure or
error occur?
•
•
•
Is any non-NCR equipment in use?
Did you perform a memory dump?
Have you made any recent changes to the
system?
•
What operating system and version are you
using?
5. Depending on the kind of failure or error, the
system analyst may ask you to perform a system
backup.
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System Support Log
Support Services
Software support contract agreements are available to
support your local operating system environment. Ask
about these service products at the support center.
Placing a Software
Support Call
To place a software support call, follow these steps:
1. Call the software support number you recorded
under the heading “NCR Support Phone Numbers”
earlier in this appendix. Note that after-hours calls
are subject to an extended coverage charge.
2. Provide the following information to the support
associate:
•
•
System/ network handle
Brief description of symptoms, including any
error messages or numbers displayed
•
•
Your company name and address
Name and telephone number of the person NCR
should contact about the problem
3. A system analyst will return your call. Be prepared
to provide the following information:
•
•
•
•
Operating system version
Application module
Application/ program version
The exact wording of the error message,
including the number, if applicable
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System Support Log
Hardware Records
Hardware Records
This section is for recording and maintaining hardware
performance and service records. These records allow
the system user and support associates to get important
information to ensure successful operation of the
system.
Note: To maintain accurate records, it is essential that
you complete all customer entry portions of the
appropriate log when placing a support call.
There are different ways to maintain hardware records.
Discuss these different types of logs with your account
support associate. Then, set up the logs according to
your company’s needs. The descriptions below give
examples of several recording methods.
Different Types of
Logs
One Log for All Service
Maintain one Hardware Log for all service performed
on the system, including the CPU, hard drives,
peripheral drives, plotters, printers, other components,
and peripherals. Record all preventive maintenance,
service notes, and updates in this log.
One Log for The System and a Separate Log for
Each Peripheral Device
Maintain one Hardware Log for repair service,
preventive maintenance, support notes, and updates
that apply only to the CPU and the entire system.
E-8
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System Support Log
Hardware Records
Maintain separate Hardware Logs for the repair service,
preventive maintenance, support notes, and updates for
system peripherals. For example, use a separate form
for each hard drive, peripheral drive, plotter, and
printer on the system.
Use another Hardware Log to record support
information on all the miscellaneous devices such as
terminals, distributed terminal controllers, small
printers, and PCs.
This method is useful when you have large systems
with many peripherals. Then whenever a peripheral is
moved to a different system, the Hardware Log can stay
with the equipment.
One Log for the System and Separate Logs for
Each Peripheral Category
Maintain one Hardware Log for repair service,
preventive maintenance, support notes, and updates
that apply only to the CPU and the entire system.
Maintain separate Hardware Logs for system
peripherals. Maintain one log for all the hard drives on
the system, another for all the printers, and so on.
Maintain an additional log for miscellaneous devices
such as terminals, small printers, and PCs.
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Hardware Records
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System Support Log
Hardware Records
Hardware Log
Page
__________
Customer Entry
NCR Entry
Service Note
Date
PM
Repair
Upgrade
Date/ Time
NCR Notified
Incident #
Serial#
Start Time
Operator
Class/ Model#
NCR Contact
Completion
Time
PO#/ Signature
(if required)
Action (including follow-up commitments)
Problem
Parts P/ N
P/ N
P/ N
P/ N
P/ N
P/ N
P/ N
P/ N
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Hardware Log
Page
__________
Customer Entry
NCR Entry
Service Note
Date
PM
Repair
Upgrade
Date/ Time
NCR Notified
Incident #
Serial#
Start Time
Operator
Class/ Model#
NCR Contact
Completion
Time
PO#/ Signature
(if required)
Action (including follow-up commitments)
Problem
Parts P/ N
P/ N
P/ N
P/ N
P/ N
P/ N
P/ N
P/ N
E-12
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System Support Log
Hardware Records
Hardware Log
Page
__________
Customer Entry
NCR Entry
Service Note
Date
PM
Repair
Upgrade
Date/ Time
NCR Notified
Incident #
Serial#
Start Time
Operator
Class/ Model#
NCR Contact
Completion
Time
PO#/ Signature
(if required)
Action (including follow-up commitments)
Problem
Parts P/ N
P/ N
P/ N
P/ N
P/ N
P/ N
P/ N
P/ N
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Hardware Records
Hardware Log
Page
__________
Customer Entry
NCR Entry
Service Note
Date
PM
Repair
Upgrade
Date/ Time
NCR Notified
Incident #
Serial#
Start Time
Operator
Class/ Model#
NCR Contact
Completion
Time
PO#/ Signature
(if required)
Action (including follow-up commitments)
Problem
Parts P/ N
P/ N
P/ N
P/ N
P/ N
P/ N
P/ N
P/ N
E-14
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System Support Log
Hardware Records
Hardware Log
Page
__________
Customer Entry
NCR Entry
Service Note
Date
PM
Repair
Upgrade
Date/ Time
NCR Notified
Incident #
Serial#
Start Time
Operator
Class/ Model#
NCR Contact
Completion
Time
PO#/ Signature
(if required)
Action (including follow-up commitments)
Problem
Parts P/ N
P/ N
P/ N
P/ N
P/ N
P/ N
P/ N
P/ N
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Hardware Records
Hardware Log
Page
__________
Customer Entry
NCR Entry
Service Note
Date
PM
Repair
Upgrade
Date/ Time
NCR Notified
Incident #
Serial#
Start Time
Operator
Class/ Model#
NCR Contact
Completion
Time
PO#/ Signature
(if required)
Action (including follow-up commitments)
Problem
Parts P/ N
P/ N
P/ N
P/ N
P/ N
P/ N
P/ N
P/ N
E-16
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System Support Log
Hardware Records
Hardware Log
Page
__________
Customer Entry
NCR Entry
Service Note
Date
PM
Repair
Upgrade
Date/ Time
NCR Notified
Incident #
Serial#
Start Time
Operator
Class/ Model#
NCR Contact
Completion
Time
PO#/ Signature
(if required)
Action (including follow-up commitments)
Problem
Parts P/ N
P/ N
P/ N
P/ N
P/ N
P/ N
P/ N
P/ N
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System Support Log
Hardware Records
Hardware Log
Page
__________
Customer Entry
NCR Entry
Service Note
Date
PM
Repair
Upgrade
Date/ Time
NCR Notified
Incident #
Serial#
Start Time
Operator
Class/ Model#
NCR Contact
Completion
Time
PO#/ Signature
(if required)
Action (including follow-up commitments)
Problem
Parts P/ N
P/ N
P/ N
P/ N
P/ N
P/ N
P/ N
P/ N
E-18
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System Support Log
Software Records
Software Records
This section is for recording and maintaining software
performance and service records. These records allow
the system user and support associates to get important
information to ensure successful operation of the
system.
Note: To maintain accurate records, it is essential that
the customer complete all customer entry portions of
the Software Product Log or the System Software Log
when placing a support call.
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Software Records
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System Support Log
Software Records
Software Product Log
Name of Software Package _______________________________ Page
__________
System Serial Number
Sales Order Shipped
Initial Date Shipped
Product Number
Operating System
Warranty Code
Date
Installed
Revision
Update
Patch
Revision
Level
Product
Name
Sales Order
Number
Name of
Installer
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System Support Log
Software Records
Software Product Log
Name of Software Package _______________________________ Page
__________
System Serial Number
Sales Order Shipped
Initial Date Shipped
Product Number
Operating System
Warranty Code
Date
Installed
Revision
Update
Patch
Revision
Level
Product
Name
Sales Order
Number
Name of
Installer
E-22
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System Support Log
Software Records
Software Product Log
Name of Software Package _______________________________ Page
__________
System Serial Number
Sales Order Shipped
Initial Date Shipped
Product Number
Operating System
Warranty Code
Date
Installed
Revision
Update
Patch
Revision
Level
Product
Name
Sales Order
Number
Name of
Installer
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System Support Log
Software Records
Software Product Log
Name of Software Package _______________________________ Page
__________
System Serial Number
Sales Order Shipped
Initial Date Shipped
Product Number
Operating System
Warranty Code
Date
Installed
Revision
Update
Patch
Revision
Level
Product
Name
Sales Order
Number
Name of
Installer
E-24
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System Support Log
Software Records
System Software Log
Page
__________
Customer Entry
NCR Entry
NCR Contact
Date/ Time
Date
NCR Notified
Start Time
Operator
Resolution
Software
Version
Nickname
PICS ID#
Problem
(symptom,
failure#, error#)
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Software Records
System Software Log
Page
__________
Customer Entry
NCR Entry
NCR Contact
Date/ Time
Date
NCR Notified
Start Time
Operator
Resolution
Software
Version
Nickname
PICS ID#
Problem
(symptom,
failure#, error#)
E-26
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System Support Log
Software Records
System Software Log
Page
__________
Customer Entry
NCR Entry
NCR Contact
Date/ Time
Date
NCR Notified
Start Time
Operator
Resolution
Software
Version
Nickname
PICS ID#
Problem
(symptom,
failure#, error#)
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Software Records
System Software Log
Page
__________
Customer Entry
NCR Entry
NCR Contact
Date/ Time
Date
NCR Notified
Start Time
Operator
Resolution
Software
Version
Nickname
PICS ID#
Problem
(symptom,
failure#, error#)
E-28
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System Support Log
Software Records
System Software Log
Page
__________
Customer Entry
NCR Entry
NCR Contact
Date/ Time
Date
NCR Notified
Start Time
Operator
Resolution
Software
Version
Nickname
PICS ID#
Problem
(symptom,
failure#, error#)
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System Support Log
Software Records
System Software Log
Page
__________
Customer Entry
NCR Entry
NCR Contact
Date/ Time
Date
NCR Notified
Start Time
Operator
Resolution
Software
Version
Nickname
PICS ID#
Problem
(symptom,
failure#, error#)
E-30
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System Support Log
Software Records
System Software Log
Page
__________
Customer Entry
NCR Entry
NCR Contact
Date/ Time
Date
NCR Notified
Start Time
Operator
Resolution
Software
Version
Nickname
PICS ID#
Problem
(symptom,
failure#, error#)
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Software Records
System Software Log
Page
__________
Customer Entry
NCR Entry
NCR Contact
Date/ Time
Date
NCR Notified
Start Time
Operator
Resolution
Software
Version
Nickname
PICS ID#
Problem
(symptom,
failure#, error#)
E-32
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System Support Log
Current System Configuration
Current System Configuration
This section is for recording and maintaining
information about system components and peripherals.
Complete the following on the forms provided in this
section:
•
•
•
Adapter board locations
System equipment list
Hardware configuration report (a printout of current
system I/ O configuration)
Record the physical location of each adapter board
installed in the CPU.
Adapter Board
Locations
This list provides a convenient location to record the
serial numbers, class/ model numbers, and location of
system equipment.
System Equipment
List
As you make changes in the system, make a listing of
the system’s current I/ O configuration in this section.
Hardware
Configuration Report
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System Support Log
Current System Configuration
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System Support Log
Current System Configuration
Adapter Board Locations
Record information about each adapter board installed
in your system.
PCI
Slot 1
PCI
Slot 2
PCI
Slot 3
Shared
EISA
Slot 1
Shared
EISA
Slot 2
EISA
Slot 3
EISA
Slot 4
EISA
Slot 5
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Current System Configuration
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System Support Log
Current System Configuration
System Equipment List
Page
__________
Physical Path
LDEV or LU
Number
Device Model
Number
Device Serial
Number
Description
Location /
Phone
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System Support Log
Current System Configuration
System Equipment List
Page
__________
Physical Path
LDEV or LU
Number
Device Model
Number
Device Serial
Number
Description
Location /
Phone
E-38
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System Support Log
Current System Configuration
Hardware Configuration
As you make changes in the system, make a listing of
the system’s current I/ O configuration in this section.
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Current System Configuration
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System Support Log
Preventive Maintenance
Preventive Maintenance
This section is for entering preventive maintenance
activities.
The primary purpose of preventive maintenance is to
keep unscheduled interruptions to a minimum.
Following a well-planned preventive maintenance
program can help you maintain a high level of system
performance at a minimum cost.
This section provides the following information and
forms:
•
•
General customer preventive maintenance
guidelines
General customer preventive maintenance
procedures
•
•
Preventive Timetable Worksheets
Forms for recording preventive maintenance
reference manuals and procedures
It is important for you to perform preventive
maintenance on a regular basis. This section includes a
form for listing the materials and equipment required to
perform preventive maintenance on each piece of
equipment and a brief description of the procedure.
You should establish a preventive maintenance
schedule when the system is installed. Take the
environment into consideration. For example, if you
have an extremely dusty environment, the system will
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System Support Log
Preventive Maintenance
require more frequent cleaning. Use the Preventive
Timetable Worksheets provided to record the schedule.
General customer preventive maintenance guidelines
are as follows:
General Customer
Preventive
Maintenance
Guidelines
Central Processor Unit (CPU)
Clean CPUs on a regular basis to prevent heat build-up
due to dust on electronic components. Use a high
quality cleaner prescribed for computer equipment.
Disk Drives
Check the preventive maintenance procedures listed in
the documentation that came with your disk drive.
Tape Drives
Clean the magnetic tape path at regular intervals to
remove oxide build-up, especially on the read/ write
head. Use only the prescribed cleaning fluids to clean
the tape path. Improper use of non-prescribed cleaners
can leave residue that can increase tape read/ write
errors and damage the tape drive and tapes.
Use only high quality tapes. Use of poor quality tapes
can lead to loss of data and damage to the tape drive.
Plotters
Clean plotters on a regular basis. Check the preventive
maintenance procedures listed in the documentation
that came with your plotter.
E-42
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System Support Log
Preventive Maintenance
Terminals and PCs
Clean terminals and PCs and replace batteries on a
regular basis. If battery replacement is necessary, follow
the procedures in the documentation that came with
your terminal or PC.
Use this list as a guide only. Refer to the documentation
that came with individual devices for specific
procedures.
General Customer
Preventive
Maintenance
Procedures
•
Review and investigate any problems logged in the
Hardware Log since the past preventive
maintenance.
•
•
Review the System Software Log files.
Inspect the equipment. Check all lamps, indicators,
switches, controls, fans, blowers, and air filters.
Replace worn parts if necessary.
•
•
•
•
Observe the operation of the equipment.
Run the self-test diagnostic.
Clean device exterior surfaces.
Check only those adjustments known to require
periodic attention.
•
•
Provide users with feedback about overall system
performance.
Record the preventive maintenance information on
the appropriate Hardware Log.
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Preventive Maintenance
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System Support Log
Preventive Maintenance
Preventive Maintenance Timetable Worksheet
Year
__________
Product
Jan Feb Mar
Apr
May Jun Jul Aug Sep Oct
Nov Dec
Time Required
Scheduled Date
Scheduled Time
CE or Customer
Initial
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Preventive Maintenance
Preventive Maintenance Timetable Worksheet
Year
__________
Product
Jan Feb Mar
Apr
May Jun Jul Aug Sep Oct
Nov Dec
Time Required
Scheduled Date
Scheduled Time
CE or Customer
Initial
E-46
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System Support Log
Preventive Maintenance
Preventive Maintenance Reference Sheet
Device
Name
Special Tools,
Equipment,
Preventive Maintenance Procedure
Reference Manual
(Title, Part #, and Page #)
and Materials
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Preventive Maintenance
Preventive Maintenance Reference Sheet
Device
Name
Special Tools,
Equipment,
Preventive Maintenance Procedure
Reference Manual
(Title, Part #, and Page #)
and Materials
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System Support Log
Installation Records
Installation Records
This section is for attaching information about the parts
and configuration of the system as it was shipped from
the factory.
Attach documents here such as packing lists, hardware
configuration records, and software installation records.
Note: After the system is installed, complete the
“Current System Configuration” section earlier in this
appendix.
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Customer Support Agreement
Customer Support Agreement
Attach a copy of your current customer support
agreement here.
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Customer Support Agreement
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System Support Log
List of NCR Support Telephone Numbers
List of NCR Support
Telephone Numbers
This section contains support telephone numbers for the
United States and other areas of the world.
Call the NCR Faxback system at 1-803-939-2082 to
receive a free faxed list of the latest information
available. The information you need may be available
through this fax system.
NCR Faxback System
United States Support
In the United States, call the NCR General Purpose
Global Support Center.
AT&T UNIX SVR4 MP-
RAS
1-800-543-9935
Other Supported Network
Operating Systems
1-800-469-4668
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System Support Log
List of NCR Support Telephone Numbers
Toll numbers are marked with an asterisk (*). Toll-free
numbers are unavailable in those areas.
Other Areas Support
Australia
1-800-069-238
06-605722
Luxembourg-FR 0800-2998
Austria
Malaysia
Netherlands
New Zealand
Norway
800-5067
Belgium-FRA
Belgium-NED
Canada
Cyprus
Denmark
Dubai
0800-71252
06-0225121
0800-71253
0-800-445-337
800-11351
1-800-387-7557
080-92252
Philippines
Poland
1-800-611-0037
31-35-687-6023*
05-05313334
10-800-3571
31-35-687-6026*
31-35-687-6031*
800-616-1271
800-995009
800-18422
31-35-687-6032*
31-35-687-6033*
31-35-687-6022*
05-917938
Portugal
PRC
Egypt
Finland
France
Russia
Saudi Arabia
Singapore
South Africa
Spain
Germany
Greece
0130-815252
00800-311252
800-3353
Hong Kong
India
900-983152
61-2-935-3992*
001-800-61-850
1-800-553110
177-3103708
0078-61-1-0483
31-35-687-6034*
Sweden
020-795830
Indonesia
Ireland
Switzerland
Taiwan
155-7703
0080-611-196
001-800-6115-071
Israel
Thailand
Korea
United Kingdom 0800-963969
Lebanon
United States
Zimbabwe
1-800-774-7406
31-35-687-6042*
Luxembourg-GE 0800-5242
E-54
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Index
Advanced PIO mode ......................................................... 4-11
AFlash BIOS ............................................................. i, 5-2 – 5-4
Air flow ............................................................. See Ventilation
Auto-configuration mode .................................................. 4-11
A
Baseboard ............................................................ 2-2, 3-1 – 3-3
Battery .................................................................................. 4-6
BIOS setup ...................................................... i, 1-1, 4-1 – 4-33
B
C
Cache .................................................................... 2-2, 4-1, 4-14
CMOS ............................................................................ 4-1, B-3
Communication settings .................................................... 4-10
CPU ..................................................... i, 2-2, 3-1, 4-1, 5-2 – 5-4
Date and time ...................................................................... 4-6
Default settings .................................................................. 4-26
Disk drive control .............................................................. 4-19
Diskette drives .................................................................... 4-7
DMA ............................................................................. 2-6, 5-5
Documentation .................................................................... 1-5
Dual-channel configuration ..................................... D-7 – D-8
D
E
ECC memory ....................................................................... 3-1
EISA adapters .......................................................... 2-24 – 2-25
EISA Configuration Utility ............................ i, 1-2, 5-5 – 5-21
Error messages ...................................................... ii, B-1 – B-4
ESD precautions .................................................................. 2-3
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Fast boot mode
4-12
Fast boot mode .................................................................. 4-12
Fixed drive types ..................................................... 4-28 – 4-33
F
Hard disk block mode ...................................................... 4-10
Hard disk size .................................................................... 4-11
Hard drive 32-bit access ................................................... 4-11
Help ...................................................................................... 1-7
Hot plug backplane ............................................ ii, D-1 – D-15
H
IDE disk drives .................................................... 4-1, 4-7 – 4-9
I
Jumpers ....................................................................... 2-5 – 2-6
J
Math coprocessor ................................................................ 4-9
Memory ................................. 2-7 – 2-11, 4-9, 4-11, 5-13 – 5-16
M
Num Lock .......................................................................... 4-11
N
P
Parallel port ............................................................. 4-21 – 4-23
Parity memory ..................................................................... 3-1
Passwords ................................................................ 4-19 – 4-25
PCI adapters ........................... 1-1, 2-12, 2-24 – 2-25, 4-1, 4-17
Positioning the system ............................................ 2-13 – 2-14
Power supply ........................................................ I , A-1 – A-4
Rear panel .......................................................................... 2-15
Resource conflicts .............................................................. 5-16
R
Index-2
NCR S10XL Hot Plug Server User Guide
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Index
Video display
4-9
SCSI-2 .............................................. 2-12, 4-18, D-1, D-5 – D-8
Security .................................................................... 4-19 – 4-25
Serial ports ...................................................... 4-10, 4-21 – 4-23
Shadow RAM ..................................................................... 4-13
SIMMs ........................................................................ 2-7 – 2-11
Single-channel configuration ................................... D-5 – D-6
System battery ............................................................ B-3 – B-5
S
Ventilation .......................................................................... 2-14
VGA palette snoop ............................................................. 4-18
Video display ....................................................................... 4-9
V
NCR S10XL Hot Plug Server User Guide
Index-3
Download from Www.Somanuals.com. All Manuals Search And Download.
Index
Video display
4-9
Index-4
NCR S10XL Hot Plug Server User Guide
Download from Www.Somanuals.com. All Manuals Search And Download.
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