i
Table of Contents
Chapter 1 Overview
Introduction ..................................................................1-1
Physical Description .....................................................1-2
5992 Model Configurations..........................................1-2
Security....................................................................1-2
5992 Signature Capture Unit .................................1-3
Stylus .......................................................................1-3
Interface Cable ........................................................1-3
Power Module ........................................................1-4
Functional Description .................................................1-4
Communication Interface.............................................1-5
EIA-232....................................................................1-5
IBM-EIA-485 ...........................................................1-6
Chapter 2 Available Software
Software Products.........................................................2-1
Chapter 3 Installation
Hardware Considerations............................................3-1
5992 Unit Location..................................................3-1
Power Considerations ..................................................3-2
Power Modules.......................................................3-2
Auxiliary Power Cable...........................................3-2
Environmental Considerations....................................3-3
Unpacking...............................................................3-3
Inspection ................................................................3-3
Inventory.................................................................3-4
Installation ..............................................................3-4
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ii
User's Guide
Connecting and Disconnecting the NCR 5992
Stylus and Host Cable............................................3-5
Connecting the NCR 5992 to the NCR 7452/ 3
Workstation...................................................................3-8
Cable Configurations .............................................3-8
Connecting the NCR 5992 to a PC....................... 3-12
Chapter 4 Operational Modes
Introduction ..................................................................4-1
Normal Mode................................................................4-1
Supervisor Mode ..........................................................4-3
Startup Sequence ....................................................4-3
Operation ................................................................4-5
Menu Flow ..............................................................4-6
Supervisor Menu Items..........................................4-6
Maintenance Mode ..................................................... 4-18
Performing a Setup............................................... 4-18
Performing Diagnostics ....................................... 4-20
Loading the Operating System ............................ 4-21
Chapter 5 Troubleshooting
Introduction ..................................................................5-1
Simple Troubleshooting Guide .............................5-1
Detailed Problem Troubleshooting .............................5-2
Chapter 6: Diagnostics Specification
Introduction ..................................................................6-1
Startup Sequence ....................................................6-1
Operation ................................................................6-4
Menu Flow ..............................................................6-5
Keypad Test ............................................................6-6
Display Test ............................................................6-7
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iii
MSR Test .................................................................6-7
IBM 46xx Test..........................................................6-9
Host RS232 Test .................................................... 6-10
AUX1A RS232 Test............................................... 6-13
AUX1B RS232 Test ............................................... 6-16
SRAM Test ............................................................ 6-19
Encryption Test..................................................... 6-20
Security Menu ....................................................... 6-20
OS Version ............................................................ 6-31
Library Version ..................................................... 6-31
Security Version.................................................... 6-32
Digitizer Version .................................................. 6-32
Calibrate ................................................................ 6-33
Stylus Test ............................................................. 6-36
LCD Contrast ........................................................ 6-36
Show Touches....................................................... 6-37
Base Line/ Gain ..................................................... 6-38
Show Keypad Touches......................................... 6-38
Chapter 5 Index
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iv
User's Guide
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User's Guide
v
Revision Record
Issue
Date
Remarks
A
Apr 99
First issue
B
C
Oct 99
July 00
Revision
Added K150 security and IVI Checkmate Keyfac
support in Chapter 6.
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vi
User's Guide
Radio Frequency Interference Statements
Federal Communications Commission (FCC)
Information to User
This equipment has been tested and found to comply with the limits for a Class A
digital device, pursuant to Part 15 of FCC Rules. These limits are designed to provide
reasonable protection against harmful interference when the equipment is operated in
a commercial environment. This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in accordance with the instruction
manual, may cause harmful interference to radio communications. Operation of this
equipment in a residential area is likely to cause interference in which case the user
will be required to correct the interference at his own expense.
NCR is not responsible for any radio or television interference caused by unauthorized
modification of this equipment or the substitution or attachment of connecting cables
and equipment other than those specified by NCR. The correction of interference
caused by such unauthorized modification, substitution or attachment will be the
responsibility of the user. The user is cautioned that changes or modifications not
expressly approved by NCR may void the user’s authority to operate the equipment.
Canadian Department of Communications
This digital apparatus does not exceed the Class A limits for radio noise emissions
from digital apparatus set out in the Radio Interference Regulations of the Canadian
Department of Communications.
Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les
limites applicables aux appareils numériques de la classe A prescrites dans le
Règlement sur le brouillage radioélectriques édicté par le ministrère des
Communications du Canada.
Voluntary Control Council For Interference (VCCI)
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1-1
Chapter 1 Overview
Introduction
The NCR 5992 Signature Capture Plus unit is designed to speed up
credit card and other payment methods in the point of service (POS)
environment. Your customers use a stylus to authorize transactions
without paperwork. The transaction data and signatures are stored
electronically.
Controlled by an application running on your PC-based host
workstation, the 5992's high resolution graphics screen can also display
any of the following and more:
•
Credit receipts
•
•
•
•
•
Void and return slips
Car rental forms
Extended warranty agreements
Customer surveys
Animated advertising and promotional messages
An MSR option allows easy entry of magnetic stripe card data, and a
PIN entry option lets your customers enter their personal identification
numbers under secure conditions.
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1-2 Overview
Physical Description
The basic 5992 includes the signature capture unit, a stylus assembly,
an interface cable, and a power module, as shown below.
5945 Power Cable Adapter
(5992-K021-V001)
To RS-232 Port
on workstation
5945 RS-232 (9-Pin D shell) Cable
(5992-K010-V001)
5992 Signature Capture Terminal
(5992-K100-V001)
16649
Warning: The 5992 terminal cannot be opened for any reason.
5992 Model Configurations
Security
The NCR 5992 is a secure model that provides encryption functions for
secure PIN entry and processing of debit transactions, PIN numbers,
and similar input.
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Overview 1-3
Encryption key codes and other security factors are set at the factory.
Special encryption keys are set by your system administrator or local
clearing financial institution. A cabinet security interlock prevents
unauthorized access to random access memory (RAM) containing the
encryption key codes.
Opening the cabinet erases the 5992 system RAM contents, requiring
the software and encryption keys to be reloaded.
5992 Signature Capture Unit
The 5992 signature capture unit is housed in an injection-molded
thermoplastic cabinet. The physical specifications are:
•
•
•
•
•
•
Weight - Installed: 28 oz (0.81 kg)
Width: 8.5 in. (21.6 cm)
Depth: 7.5 in. (19.1 cm)
Height: 2.75 in. (6.98 cm)
320 by 240 pixel supertwist LCD display
Active display area: 4.5 in. (11.4 cm) by 3.4 in. (8.6 cm)
Stylus
The stylus is attached to a lightweight, flexible, 27.5-inch (69.8 cm)
cable that connects it to the 5992.
Interface Cable
The communications interface cable connects the 5992 signature
capture unit to the host workstation via EIA_232. It includes a
connector for the power module DC cable.
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1-4 Overview
Power Module
The power module is a Class 2 power supply. It includes an ac plug
that connects to the wall outlet, plus a cable that supplies +12 volts DC
to the 5992.
Functional Description
The 5992 combines a graphic liquid crystal display (LCD) with a
transparent digitizer. This combination permits your customer to sign
a displayed image of a credit card form or other multi-line form. This
signature image is then digitized and supplied to the host workstation
for processing.
The electronic signature capture capability and the ability to display
high-resolution graphics are innovative features of the 5992. These
features bring new dimensions to the operation of your business and
service to your customers. Also, the customer display reduces system
costs by replacing the customer display of the host workstation.
As a customer display, the 5992 displays up to 30 lines of 40 characters
each. It also displays forms, surveys, or high-resolution graphic images
such as promotional messages targeted to in-store customers. In
addition, the 5992 has a magnetic stripe reader (MSR) for credit/ debit
card data entry.
The 5992 operates with any host workstation or processor that has
EIA-232 interface. The host is loaded with an application program that
implements the features and functions of the 5992.
The operation of the 5992 is controlled by commands and data sent to it
from the application software running in the host workstation. The
application software:
•
•
•
•
sends transaction data
downloads credit slip graphics data for display
downloads forms or surveys for display
downloads graphic data files or text for promotional displays
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Overview 1-5
•
•
•
collects the customer's signature.
prints the signature on the customer's receipt
handles storage of the electronic transaction record and signature
Typically, promotional display data files are developed on the system
processor or a personal computer (PC), using a commercially available
graphics software package. These graphic data files are formatted
using the WinForm utility, and then downloaded from the host
workstation and stored in the 5992.
The 5992 is loaded with its operating system at the factory, and is
delivered in a fully functional condition. A lithium battery provides
memory retention voltages for all RAM locations.
Communication Interface
The NCR 5992 communicates with a host workstation using one of two
interfaces: EIA-232 or IBM-EIA-485. The interface cable used dictates
the communication type.
An interface cable provides the required electrical conductors for
signals between the host workstation and the 5992. Although two
different cables are available; the one supplied is for the
communications type specified in your order.
EIA-232
EIA-232 protocol transmission is a synchronous, half duplex. The data
format is 7, 8 or 9 data bits, parity or no parity, and one stop bit. Baud
rates up to 38.4 Kbps are supported by the device. However, the NCR
diagnostics and utilities only supports up to 19.2Kbps. The 5992 can
either manually select or automatically detect the host data rate.
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1-6 Overview
IBM-EIA-485
The 5992 supports the future release of the IBM EIA-485 protocol for
direct connection to an IBM 468x terminal. The EIA-485 interface
supports a 187,500 bps data rate using half-duplex, asynchronous
mode. The data format is eight data bits, one start bit, one poll/ select
bit and two stop bits.
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2-1
Chapter 2 Available Software
Software Products
The software available for the NCR 5992 is provided on 3.5" DOS
diskettes. This software includes the following products:
•
5991/ 2 Utilities (not available in Canada)
(Order number G370-1123-0100):
•
•
5991 unit test utility
WINFORM.EXE (A Windows-based utility that combines the
advertisement screen generator and forms screen generator)
•
•
•
Security key loader utility1
5992 platform operating system load file
5992 platform host command processor (HCP) application load
file
•
5991/ 2 host sample source code (G370-1124-0100):
•
•
•
Sample application in IBM 4683 BASIC
Sample application in C for 5991 with dedicated host
Developer Program Interface (DPI) support module, which
provides an interface to each function code supported by the
5991
1The security key loader is not usable with 5991-05xx models or any of the 5992 models.
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2-2 Available Software
•
•
Communication module, which provides the RS-232
communications interface to the 5992
Utility module, which provides sample program interface
routines to the 5992
Further information about this software is provided in the Developer's
Guide, B005-0000-1107.
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3-1
Chapter 3 Installation
The NCR 5992 can be installed by a person who has maintenance
technician skills and is familiar with the host system.
The installer must know where to install the 5992, which host
workstation to use, and which of the workstation's communication
ports to use.
Connecting a 5992 to a host (PC, terminal, or workstation) is normally a
simple process. However, some hosts require a trained technician to
remove cabinetry and install the cable(s). Refer to your host
documentation.
The installation process consists of:
•
•
connecting the required cables to the 5992
verifying the operation of the 5992.
Hardware Considerations
5992 Unit Location
Install the 5992 on a stable, level surface such as the top of a table,
checkout counter, or shelf. Position it for convenient access by the
customer and to be in full view of the workstation operator.
Provide cabinet access holes and cable channels for the interface cable
and power module (or power adapter kit), as discussed in this chapter.
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3-2 Installation
Power Considerations
Your 5992 should be ordered with either an AC power module or a
host power adapter kit.
5945-K020-V001
5945-K021-V001
5945-K025-V001
Power Supply: (120V, 60Hz US/ Canada)
Cable: 7452 / 7453 Power Adapter
Power Supply: (220V, 50Hz limited international)
Power Modules
The power modules consume 15 watts of ac power. They produce the
+12 volts DC at 700 mA (8.4 watts) required by the 5992. The +12 volt
DC power connector is the same on all modules.
Auxiliary Power Cable
An Auxiliary Power Cable uses any host power source (such as the
7452 Workstation) that has a compatible mating connector and can
supply the +12 volts DC at 700 mA (8.4 watts) required by the 5992.
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Installation 3-3
Environmental Considerations
The following table lists the environmental limits and restrictions of
the 5992.
Operating
Storage
Transit
32°F to 104°F
-4°F to 140°F
-40°F to 140°F
(-40°C to 60°C)
5% to 95%
Temperature
(dry bulb)
(10°C to 40°C)
(-10°C to 50°C)
0% to 80%
0% to 95%
Relative
Humidity
79° F (26° C)
maximum
31 in./ Hg to
23.5 in./ Hg
(105 kPa to
70.0 kPa)
N/ A
N/ A
Dew Point
Temperature
31 in./ Hg to
23.5 in./ Hg
(105 kPa to
70.0 kPa)
3000 m
Barometric
Pressure
N/ A
N/ A
3000 m
Equivalent
Altitude
(9850 ft)
(9850 ft)
Unpacking
When you unpack the 5992, you remove several pieces of packaging
material. Save this packaging material for use in case a return shipment
for service is required.
Inspection
Inspect the 5992 for any evidence of physical damage. Report any
damage to the common carrier. If a shipment damage claim is filed,
save all packaging materials with the damaged 5992 until the claim is
settled.
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3-4 Installation
Inventory
Before beginning installation, make sure you have received all of the
required modules to install the 5992.
•
•
•
•
•
NCR 5592 unit and stylus
Communication Cable (specific to you connectivity requirements)
Power Supply (optional)
Remote Connector Block (RCB) (optional)
Installation and Operating Guide
Installation
The following sections describe the steps needed to successfully install
your NCR 5992. A specific installation sheet may be included in the
documentation if your connectivity requirement is not one of the
installations included in this manual.
A power supply may have been ordered with the NCR 5992. This only
needs to be connected if the host device (PC or cash register) does not
supply power.
You may also need to connect a power supply if there is not sufficient
power for additional devices you may install (such as a check reader,
scan gun, etc.).
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Installation 3-5
Connecting and Disconnecting the
NCR 5992 Stylus and Host Cable
This section provides step-by-step instructions on how to connect the
stylus and host cable to the NCR 5992 unit.
Pen (stylus)
Cable
Retention
Tabs
5992 Host Cable
5992
Pen Connector
L Shaped
Cable Guide
Pen Holder
Connector
Cover
( Flat Side Up)
Hold Here
Connector Pins
Metal Shield
5992
Pen Port
Cable
Retention
Tabs
5992
Host Port
16847
Connecting the NCR 5992 Stylus
1. Place the NCR 5992 in front of you with the bottom of the unit
facing up.
Note: Be careful not to place the unit on a surface where the
graphical display screen can be scratched or damaged.
2. Insert the NCR 5992 Stylus Connector into the NCR 5992 Stylus
Port.
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3-6 Installation
3. Route the cable through the "L" Shaped Cable Guide, and push the
cable down through the Cable Retention Tabs to hold in place.
4. Slide the stylus into the Holder on the side of the NCR 5992 unit.
Note: The NCR 5992 host cable should be connected after the
stylus. The host cable is thicker and will keep the stylus cable in
place.
Disconnecting the NCR 5992 Stylus
1. Place the NCR 5992 in front of you with the bottom of the unit
facing up.
Note: Be careful not to place the unit on a surface where the
graphical display screen can be scratched or damaged.
2. Gently pull the cable up from the "L" Shaped Cable Guide
Retention Tabs.
3. Press down on the top tab of the NCR 5992 Stylus Connector and
gently pull the connector out of the NCR 5992 Stylus Port.
Connecting the NCR 5992 Host Cable
1. Place the NCR 5992 in front of you with the bottom of the unit
facing up.
Note: Be careful not to place the unit on a surface where the
graphical display screen can be scratched or damaged.
2. Hold the NCR 5992 host cable connector behind the cover, with the
flat side of the connector facing up.
3. Insert the connector into the NCR 5992 Host Port.
4. With your thumb, push the connector into the NCR 5992 port as far
as it will go, locking the cable in the port. All of the Connector Pins
Metal Shield should be inside the port when it has been inserted far
enough.
Note: You should be able to pull gently on the cable without
disconnecting it from the NCR 5992.
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Installation 3-7
5. Route the cable through the "L" Shaped Cable Guide, and push the
cable down through the Cable Retention Tabs to hold in place.
Note: The NCR 5992 host cable should be connected after the
stylus. The host cable is thicker and will keep the stylus cable in
place.
Disconnecting the NCR 5992 Host Cable
1. Place the NCR 5992 in front of you with the bottom of the unit
facing up.
Note: Be careful not to place the unit on a surface where the
graphical display screen can be scratched or damaged.
2. Gently pull the cable up from the "L" Shaped Cable Guide
Retention Tabs.
3. Hold the connector behind the cover, and gently pull the connector
out of the NCR 5992 Host Port.
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3-8 Installation
Connecting the NCR 5992 to the NCR 7452/3
Workstation
Migrating to the new 5992 Electronic Payment Terminal requires
minimal effort. The following illustrations show the steps needed to
connect the 5992 to an NCR 7452/ 3workstation. Connector locations of
the workstation terminals may vary slightly from model to model.
CRT AC Power
Adapter Board Slots
UPS Connector
AT
AT
AT/PCI (Shared)
PCI
AC Power Aux
Aux Power
LAN Parallel
Port
Keyboard Mouse RS-232 RS-232
Port2
VGA
Power (Printer)
Port 1
13258
Cable Configurations
The NCR 5992 Electronic Payment Terminal may be installed with the
following cable configurations or minor variations of the following. See
your NCR representative for help with your particular configuration:
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Installation 3-9
Configuration 1
5945 Power Cable Adapter
(5992-K021-V001)
To RS-232 Port
on workstation
5945 RS-232 (9-Pin D shell) Cable
(5992-K010-V001)
5992 Signature Capture Terminal
(5992-K100-V001)
16649
Configuration 1: 5992 connected to 7452/3 using 7452 Aux. Power.
5992-K100-V001
5945-K010-V001
5945-K021-V001
5992 Signature Capture Secure w/ Track 1, 2 MSR
Cable: RS-232 (9-Pin D Shell)
Cable: 7452/ 3 Power Adapter
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3-10 Installation
Configuration 2
5945 Power Supply
(5945-K020-V001)
To RS-232 Port
on workstation
5945 RS-232 Cable (9-Pin D Shell
(5945-K010-V001)
5992 Signature Capture Terminal
(5992-K100-V001)
16648
Configuration 2: 5992 connected to 7452/3 using 120 VAC power.
5992-K100-V001
5945-K010-V001
5945-K020-V001
5992 Signature Capture Secure w/ Track 1, 2 MSR
Cable: RS-232 (9-Pin D Shell)
Power Supply: (120V, 60Hz US/ Canada/ Other)
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Installation 3-11
Configuration 3
To RS-232 Port
of Workstation
RS-232 Serial Port Extender
(5945-K090-V100)
7452/3 Power Adapter Cable
(5945-K021-V100)
RS-232 Expander Cable
(5945-K091-V100)
5992 Signature Capture Terminal
(5992-K100-V100)
16650
Configuration 3: 5992 connected to 7452/3 using port expander and Aux Power cable.
5992-K100-V001
5945-K021-V001
5945-K090-V001
5945-K091-V001
5992 Signature Capture Secure w/ Track 1, 2 MSR
Cable: 7452/ 3 Power Adapter
RS-232 Serial Port Expander (2 port)
RS-232 Expander Cable
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3-12 Installation
Connecting the NCR 5992 to a PC
The following illustration shows the steps needed to connect the NCR
5992 to a PC.
PC Serial
Port
PC Serial
Port Connector
( DB 9 )
Power Supply
DC Power
Supply
Connector
PC
%992 CAT Cable
and Connector
( MiniDIN 9)
5992 CAT
Pen Port
5992 CAT
Host Port
16848
1. Turn Off Power to your PC.
2. Connect the NCR 5992 Cable and Stylus as previously described in
the Connecting and Disconnecting the NCR 5992 Cable and Stylus
section.
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Installation 3-13
3. Plug the NCR 5992 PC Serial Port Connector (DB9) into a serial port
on the back of your PC.
4. Plug the DC Power Supply into a standard wall outlet.
Warning: Use only the DC Power Supply shipped with your unit.
Using any other power supply may damage the NCR 5992 and will
void the warranty.
5. Plug the Power Supply Connector into the Power Supply Jack on
the cable.
6. Once the NCR 5992 has power and the PC is signed on, it is ready
for use as determined by your application software.
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3-14 Installation
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4-1
Chapter 4 Operational Modes
Introduction
The NCR 5992 has two primary operational modes: Normal and
Supervisor/ Diagnostic. The 5992 also has a Maintenance mode that
permits you to modify it’s operations. In Normal mode, the 5992
performs signature capture and other functions for which it is
designed.
Supervisor mode allows authorized personnel to execute downloads in
field installed 5992’s. The supervisor mode functions are menu driven
with features that allow a logical progression through the individual
processes.
The supervisor mode functions are:
•
Modifying parameters.
•
•
•
Downloading a program and parameters from a PC.
Obtaining version information on the 5992.
Re-initializing the 5992.
The diagnostic mode allows authorized personal to isolate failures in
field installed 5992’s. The diagnostics are part of the operating system
and are not changed by applications. The diagnostics are menu driven
with features that allow a logical progression through the individual
tests.
Normal Mode
In normal mode, the 5992 is controlled by the application program
running in the host. Depending upon the application, any of the
following screens may be available:
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4-2 Operational Modes
•
•
•
•
•
•
Survey
Promotional message
Customer display
Receipt of charge display
Form display
Signature capture
The following illustrations show a typical relationship of 5992
functions to various phases of a typical application program. In this
example, the only operator actions required are the normal keystrokes
on the host workstation keyboard to initiate and terminate transaction
activities. The application has assigned the keyboard keys used to
accept or abort a signature. The only customer action required is to use
the stylus to sign the charge receipt display, form entry, or to respond
to surveys.
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Operational Modes 4-3
Supervisor Mode
Startup Sequence
To access the 5992 supervisor mode:
1. The unit must be powered down.
2. Power up the unit and immediately place the stylus in the center of
the 5992 display screen. Hold the stylus in this position during the
power up as shown in the illustration below.
3. The Supervisor Menu | Diagnostics Menu selection screen will
display.
Note: If Supervisor Menu or Diagnostics Menu is not selected
within 10 seconds, the unit exits this screen and starts the 5992
application.
Center of Display
16840
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4-4 Operational Modes
4. Select Supervisor Menu with the stylus or your finger.
Enter Diagnostic
Password:
Supervisor Menu
Prompts
QZ
ABC
2
DEF
3
YES
NO
1
GHI
4
JKL
5
MNO
6
PRS
7
TUV
8
WXY
9
E
N
T
E
R
Cancel
Clear
0
Supervisor Menue
Keypad
16841
5. An “Enter Password” prompt displays. Type in the password
“263” (“CME”), and press Enter. The first Supervisor Menu item
(CMDL) displays.
If an incorrect password is entered, a “Password Invalid” message
displays. Press any key to end the session and start the 5992
application. Then access the Supervisor Menu again.
Note:
For diagnostics mode information, refer to Chapter 5, “5992
Diagnostics Specification” in this User Manual.
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Operational Modes 4-5
Operation
Navigating through the Menu Items
Enter Diagnostic
Password:
Supervisor Menu
Prompts
Yes Key
No Key
QZ
ABC
2
DEF
3
YES
NO
1
GHI
4
JKL
5
MNO
6
PRS
7
TUV
8
WXY
9
E
N
T
E
R
Cancel
Clear
0
Supervisor Menu
Keypad
Enter Key
Cancel Key
16842
Clear Key
NCR 5992 Supervisor Menu Key Features
KEY
DESCRIPTION
Yes
Used to scroll to the previous item in the menu list.
Used to scroll to the next item in the menu list.
Used to initiate the currently displayed menu item.
No
Enter
Cancel
Ends an executing task and returns the Supervisor
Menu, or if pressed from a menu, ends the task and
returns the Supervisor Menu Start Application menu item.
Clear
Used to end an executing task and return to the
Supervisor Menu.
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4-6 Operational Modes
Menu Flow
The 5992 Supervisor Menu allows 9 individual functions to be
performed. These options display in the following sequence:
1. CMDL. Used to download a program or parameters from a PC.
2. FILE SYSTEM. Used to view and modify file system read, write,
delete, compress, space reporting, and initialize space parameters.
3. APP CONFIG. Used to change the size of the application
configuration space.
4. ID BANNER. Displays the current version level of the 5992
firmware.
5. CHANGE PASSWORD. Changes the supervisor mode password.
6. SERIAL NUMBER. Displays the serial number of the 5992 unit.
7. HARDWARE CONFIG. Used to change the size of the hardware
configuration space. This function is currently not available.
8. POWER DOWN. Powers down the 5992 unit.
9. START APP. Starts the 5992 application.
Supervisor Menu Items
CMDL
CMDL is the first menu item that appears when the Supervisor Menu
displays.
CMDL is used for downloading a program or parameters from a PC,
using the cable provided with the IBM EFT Application Developer’s
Kit.
For detailed information on downloading a program or parameters,
refer to Chapter 2, “Download Program Software”, in the 5992 Developer’s
Guide.
Note: Press the Cancel key to abort the download and return to the
Supervisor Menu.
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Operational Modes 4-7
File System
The File System options allow for modifying parameters and file
system maintenance functions. The File Sys Menu contains the
following menu items: Read, Write, Delete, Compress, Space Report, and
Init Space. Select the File Sys menu item from the Supervisor Menu.
File Sys Menu
Read
Note: A listing of the standard parameter set is located in your 5992
Developer’s Guide. Each parameter contains the corresponding
application number, file number, record number, and class.
Read
The read item allows for viewing a parameter.
1. Select the Read item on the File Sys Menu. Enter the following
information (as prompted) to read a parameter item.
Enter App #
_
2. The first prompt requests the application number. All parameters
for the 5992 application use application number “1”. Type in “1”,
and press Enter. The next prompt displays:
Enter File#
_
3. This prompt requests the file number. The file number refers to the
individual parameter. Type the file number, and press Enter. The
next prompt displays:
Note: Refer to your 5992 Developer’s Guide for the corresponding file
number.
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4-8 Operational Modes
Enter Record #
_
4. This prompt requests the record number. The record number is
used to refer to an individual parameter in a group of parameters.
Type the record number, and press Enter. The next prompt
displays:
Note: Refer to your 5992 Developer’s Guide for the corresponding
record number.
Enter Class #
_
5. This prompt requests the class number. The parameter class is
either “public” or “private”. Type one of the following class
numbers, and press Enter.
•
“0” for private class. Private parameters are only used by the
specified application.
•
“1” for public class. Public parameters can be used by all of the
applications loaded on the 5992 unit. Parameters such as the
terminal serial number, and the program and parameter
version levels are considered public parameters.
Note: Refer to your 5992 Developer’s Guide for the appropriate class.
6. If a valid record is entered, the information displays. If the record
was not found, an error message displays. Press any key to return
to the File Sys Menu. Then press the Cancel key to return to the
Supervisor Menu.
Write
The write item allows for modifications or entries to a parameter.
1. Select the Write item on the File Sys Menu. Enter the following
information (as prompted) to modify or write a parameter item.
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Operational Modes 4-9
Enter App #
_
2. The first prompt requests the application number. All parameters
for the 5992 application use application number “1”. Type in “1”,
and press Enter. The next prompt displays:
Enter File#
_
3. This prompt requests the file number. The file number refers to the
individual parameter. Type the file number, and press Enter. The
next prompt displays:
Note: Refer to your 5992 Developer’s Guide for the corresponding file
number.
Enter Record #
_
4. This prompt requests the record number. The record number is
used to refer to an individual parameter in a group of parameters.
Type the record number, and press Enter. The next prompt
displays:
Note: Refer to your 5992 Developer’s Guide for the corresponding
record number.
Enter Class #
_
5. This prompt requests the class number. The parameter class is
either “public” or “private”. Type one of the following class
numbers, and press Enter.
•
“0” for private class. Private parameters are only used by the
specified application.
•
“1” for public class. Public parameters can be used by all of the
applications loaded on the 5992 unit. Parameters such as the
terminal serial number, and the program and parameter
version levels are considered public parameters.
Note: Refer to your 5992 Developer’s Guide for the corresponding class.
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4-10 Operational Modes
Enter Data:
_
6. This prompt requests the data that should be contained at the
selected location. For example, if this location was intended to
contain the baud rate, enter the baud (e.g., 9600), and press Enter.
Then, when setting the baud variable in the application, this
location would need to be referenced.
Note: The Clear key is used to back up one space in case of error.
File Written.
Press a Key...
7. The parameter file is written. Press any key to return to the File Sys
Menu. Then press the Cancel key to return to the Supervisor Menu.
Delete
The delete item allows for deleting a parameter. Using the 5992
keypad, you can delete a parameter.
Warning: Deleting a parameter that the application requires will
cause the application to stop working.
1. Select the Delete item on the File Sys Menu. Enter the following
information (as prompted) to delete a parameter item.
Enter App #
_
2. The first prompt requests the application number. All parameters
for the 5992 application use application number “1”. Type in “1”,
and press Enter. The next prompt displays:
Enter File#
_
3. This prompt requests the file number. The file number refers to the
individual parameter. Type the file number, and press Enter. The
next prompt displays:
Note: Refer to your 5992 Developer’s Guide for the corresponding file
number.
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Operational Modes 4-11
Enter Record #
_
4. This prompt requests the record number. The record number is
used to refer to an individual parameter in a group of parameters.
Type the record number, and press Enter. The next prompt
displays:
Note: Refer to your 5992 Developer’s Guide for the corresponding
record number.
Enter Class #
_
5. This prompt requests the class number. The parameter class is
either “public” or “private”. Type one of the following class
numbers, and press Enter.
•
“0” for private class. Private parameters are only used by the
specified application.
•
“1” for public class. Public parameters can be used by all of the
applications loaded on the 5992 unit. Parameters such as the
terminal serial number, and the program and parameter version
levels are considered public parameters.
Note: Refer to your 5992 Developer’s Guide for the corresponding class.
6. If a valid record is entered, the “Parameter Deleted, Press a key”
prompt displays. Press any key to return to the File Sys Menu.
Then press the Cancel key to return to the Supervisor Menu.
Compress
The compress item purges deleted records giving you additional
configuration space.
1. Select the Compress item on the File Sys Menu. Enter the following
information (as prompted) to compress.
Enter Class #
_
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4-12 Operational Modes
2. This prompt requests the class number. The parameter class is
either “public” or “private”. Type one of the following class
numbers, and press Enter.
•
“0” for private class. Private parameters are only used by the
specified application.
•
“1” for public class. Public parameters can be used by all of the
applications loaded on the 5992 unit. Parameters such as the
terminal serial number, and the program and parameter
version levels are considered public parameters.
3. The compress is executed. When completed, the “Compress OK,
Press a key” prompt displays. Press any key to return to the File
Sys Menu. Then press the Cancel key to return to the Supervisor
Menu.
Space Report
The space report item displays information on configuration space.
1. Select the Space Report item on the File Sys Menu. The following is
an example of the information that displays.
Enter Class #
_
2. This prompt requests the class number. The parameter class is
either “public” or “private”. Type one of the following class
numbers, and press Enter.
•
“0” for private class. Private parameters are only used by the
specified application.
•
“1” for public class. Public parameters can be used by all of the
applications loaded on the 5992 unit. Parameters such as the
terminal serial number, and the program and parameter
version levels are considered public parameters.
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Operational Modes 4-13
L: 4E200 F:9764
Press a Key. . .
3. Two separate items display:
•
•
L: Displays the length of the storage space.
F: Displays the number of free bytes available.
4. Press any key to return to the File Sys Menu. Then press the Cancel
key to return to the Supervisor Menu.
Init Space
The initialize space item is used to clear the configuration space or
change the size of the configuration space.
Warning: Using this command will remove any program or
parameters currently loaded on the 5992.
Note: Refer to Chapter 2, “Programming Considerations,” in your NCR
5992 Developer’s Guide for detailed information on the systems file
space.
To change the size of the configuration space, press Enter.
1. Select the Init Space item from the File Sys Menu. The Init Space
Menu displays.
Init Space Menu
Config Space
2. Press Enter to select the Config Space item.
Enter Cfg Size
_
3. This parameter is used to specify the size of the configuration
space. This parameter is set to zero when the unit is new. For the
IBM EFT application, this value should be set to approximately
260KBytes. Type the configuration size, and press Enter.
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4-14 Operational Modes
Enter Cfg Size
Complete
4. This message displays when the space configuration is completed.
Press any key to return to the File Sys Menu. Then press the Cancel
key to return to the Supervisor Menu.
Application Configuration
The application configuration options allow for reconfiguring space for
a specific application. The App Config Menu contains the space report
and init space functions. Select the App Config menu item from the
Supervisor Menu.
App Config Menu
Space Report
Space Report
The space report item displays information on the application
configuration space.
1. Select the Space Report item on the App Config Menu. The
following is an example of the information that displays.
L: EA60 S: D7F8
Press a Key. . .
2. Two items display:
•
•
L: Displays the length of the storage space.
S: Displays the address where storage space is located in physical
memory.
3. Press any key to return to the App Config Menu. Then press the
Cancel key to return to the Supervisor Menu.
Init Space
The initialize space item is used to clear the configuration space or
change the size of the configuration space of the specified application.
Warning: Using this command will remove any program or
parameters currently loaded on the 5992.
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Operational Modes 4-15
Note: Refer to Chapter 2, “Programming Considerations” in your NCR
5992 Developer’s Guide for detailed information on the systems file
space.
App Config Menu
Init Space
1. Select the Init Space item from the App Config Menu.
Enter Apps Size
_
2. This parameter is used to specify the size of the configuration
space. This parameter is set to 128KBytes when the unit is new. For
the IBM EFT application, this value should not have to change.
Type the application configuration size, and press Enter.
Enter Apps Size
Complete
3. This message displays when the space configuration is completed.
Press any key to return to the App Config Menu. Then press the
Cancel key to return to the Supervisor Menu.
ID Banner
The ID banner option displays the current version level of the 5992
firmware. Select the ID Banner item on the Supervisor Menu and press
Enter. The version information displays. Press any key to return to the
Supervisor Menu.
Change Password
The change password option allows the password to access Supervisor
Mode to be changed. Select the Change Password item on the Supervisor
Menu and press Enter.
Note: Changing the Supervisor Mode password does not affect the
Diagnostics Mode password.
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4-16 Operational Modes
Supervisor Menu
Change Password
1. Select Change Password from the Supervisor Menu, by pressing
Enter.
Enter New Password
_
2. Type in the new password, and press Enter.
Note: The default password is “263” (CME). The new password may
not be larger than 32K.
Verify New Password
_
3. Type in the new password again (to confirm), and press Enter. If
the same password is entered, the new password will be written to
memory and the following message displays.
Note: If the verify password entered is not the same, a “Denied PW
Chg” message displays. Press Enter to return to the Supervisor Menu.
Changed PW
Press Enter
4. This message displays when the new password has been written
into memory. Press the Enter key to return to the Supervisor Menu.
Serial Number
The serial number option displays the serial number of the 5992 unit.
Select the Serial Number item on the Supervisor Menu and press Enter.
The serial number of the unit displays. Press any key to return to the
Supervisor Menu.
Hardware Configuration
The hardware configuration option is used to change the size of the
hardware configuration space. This option is currently not available.
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Operational Modes 4-17
Power Down
The power down option is used to power down the 5992 unit. Select
the Power Down item on the Supervisor Menu and press Enter. The
5992 will power down and be in an offline state.
Start Application
The start application option is used to start the 5992 application. Select
the Start App item on the Supervisor Menu and press Enter. The
application program will initialize and start. If an application program
is not loaded for the unit, an “Invalid App 1” message displays.
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4-18 Operational Modes
Maintenance Mode
When power is applied to the 5992, it begins Power-up diagnostics. If
the status of all tests is “Passed,” a tone sounds. To enter Maintenance
Mode, immediately touch the stylus to the NCR logo at the upper right
corner of the screen.
Note: If you wait too long, the 5992 will enter normal mode and you
will have to power off and start over.
The Maintenance Mode displays permit you to select options that
modify the operation of the 5992. Instructions are displayed, and
options are selected with the touch of the stylus.
The main menu displays the firmware and software identification
numbers plus the following choices:
•
•
•
SETUP procedures to establish operating parameters
DIAGNOSTICS to verify operation
RUN to terminate Maintenance Mode and initiate Normal Mode of
operation
•
LOAD APPLICATION to make the 5992 ready to receive a
download of the operating system
The RUN option of the main menu terminates Maintenance Mode and
initiates Normal Mode operation.
Performing a Setup
Enter SETUP from the Maintenance Mode menu by touching the stylus
to the SETUP selection. SETUP lets you do any of the following:
•
•
•
•
•
Calibrate the digitizer
Adjust the screen contrast
Set the EIA-485 link address
Set the EIA-232 mode (manual or automatic)
Doodle (tests the stylus and digitizer)
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Operational Modes 4-19
Digitizer Calibration
Calibration of the digitizer is done at the factory and should never
require readjustment. If you experience a digitizer tracking problem,
contact an NCR service representative prior to attempting any
adjustments.
Screen Contrast Adjustment
When you enter this mode, the screen displays a light and dark
checkerboard pattern. To lighten the screen, drag the stylus from the
left to the right. To darken the screen, drag the stylus from the right to
the left.
Note: It is possible to adjust the screen contrast so that the menu
options are not visible. It is then very difficult to select the option to
adjust it properly. If this occurs, momentarily unplug the power
module from the electrical power outlet and then reconnect it to initiate
the self-test diagnostics. Then, hold the stylus tip on the screen for four
seconds to establish a default contrast value.
EIA-485 Link Address
If your 5992 utilizes an EIA-485 interface with an IBM-468x host, you
must set the link address at installation. If your 5992 utilizes and EIA-
485 2-wire multidrop link interface, you must set the link at
installation.
EIA-232
If not manually set, the RS-232 communication baud rate will
automatically be set via the first communications message following
the unit power cycle. The highest rate that can be detected in autobaud
mode is 19.2Kbps. If 38.4Kbps is required, it must be set by selecting
the 38.4Kbps option from the menu.
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4-20 Operational Modes
Performing Diagnostics
The 5992 runs ROM-based Power-up diagnostics automatically, and
user-selectable diagnostics (also ROM-based) on demand.
Extended diagnostics and diagnostics logs and tallies may be run from
the host.
User-selectable diagnostics permit the user to:
•
•
•
•
•
Display video screens
Test the Backlight
Test ping-pong communications
Read or clear the 5992 tallies
Test MSR
To perform user-selectable diagnostics:
1. Touch the NCR logo with the stylus immediately after Power-up
diagnostics complete.
2. Touch the stylus to DIAGNOSTICS on the Maintenance Mode
menu, and follow the prompts.
What are tallies?
Tallies record the number of sends, receives, power cycles, reads,
failures, etc., related to the 5992’s internal operations, communications,
MSR, and operating system.
What is the ping-pong test?
The ping-pong test must be initiated from the host. It verfies the
operation of the communications interface, the interface cable, and the
5992, by returning all messages received from the host.
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Operational Modes 4-21
Loading the Operating System
The load option is entered from the Maintenance Mode menu by
touching the stylus to the LOAD OPERATING SYSTEM selection. The
load option establishes conditions that permit the 5992 to receive an
operating system download from the host. An operating system load
should only be required to install a new operating system version
supplied by NCR.
It is not necessary to enter Maintenance Mode to download the
operating system. This can be done at any time in Normal Mode from
the host. The download also can be initiated at the end of Power-up
diagnostics, if a test fails.
After reloading the operating system, an application load is required.
This also must be initiated from the host. If the application is not
loaded, the 5992 displays “APPLICATION NOT PRESENT, LOAD
APPLICATION.”
The 5992 Utility Diskette contains the Operating System. To load the
Operating System, you need a 386 or higher processor with a 3.5” disk
drive. You also can use the host terminal if it has a 3.5” disk drive.
Perform the following steps.
1. With the PC on, go to the DOS prompt (C:\).
2. Type cd a:and press Enter to change to the 3.5” disk drive.
3. Type dirand press Enter to display the disk directory.
4. Identify the most current Operating System and Application files –
OS*.out and APP*.out.
5. Run the Utility program by typing 5992_ut.exeand pressing
Enter.
Note: The 5992_ut.exe utility is the same utility used for the 5991 as
only the filename was changed. All menu text still refers to the 5991
only, but applies to the 5992 as well.
6. Select the communication type and port as prompted.
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4-22 Operational Modes
7. Select the Baud Rate from the menu (The 5992 can be manually set
to 38.4Kbps, however the diagnostics and utilities supports up to
19.2Kbps).
8. The Utilities Menu is now displayed.
•
Select 09 – Reset unit
Response: 00 05 00 ef ea
Press Enter to send the reset command again (The response
code of efmeans this is the first command since power up)
OR
Response: 00 05 09 00 0C
This is the correct response, ef changes to 00
•
Select D2 – Load Operating System
Type filename (OS*.out)
Type 0 to stream data (fastest)
Not e: The download will take several minutes. The date being
transferred will be displayed on the PC (or host terminal) and a
counter on the 5992 will indicate how many blocks of data have benn
downloaded. Typically, this is at least 700 blocks. Once the OS
download is complete, the 5992 will reset. At this point the 5992 will
not be operational until an application is downloaded. After reset, the
5992 will display NCR EFT, Wait for Online. This indicates the
5992 is waiting for an application download.
9. Press Q to return to main menu.
10. Select D2 – Load Applications.
11. Enter filename. (APP*.out)
12. Enter 0 to stream data (fastest).
13. Press Q to return to main menu.
14. Press 00 to exit the 5992 Utility.
15. If the Operating System Program Memory passes initial
diagnostics, the unit goes into the normal run mode.
End of Procedure.
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5-1
Chapter 5 Troubleshooting
Introduction
In the event your NCR 5992 is not working properly, you should first
consult the following troubleshooting tables. Find the problem you are
experiencing in the Problem column, perform (in sequence) each of the
actions in the Solution column.
Note: If all solutions have been tried and you are still experiencing
problems, contact NCR Help Desk to make arrangements for the unit to
be shipped back for repair.
Simple Troubleshooting Guide
PROBLEM
SOLUTION
The Card
Reader does
not seem to
work
Make sure that the magnetic stripe on the card is facing the NCR 5992
graphical display screen when sliding the card through the reader.
Swipe the card at a faster or slower steady speed.
Swipe the card in the reverse direction (i.e., if swiping the card from right
to left, try swiping from left to right).
properly.
Inspect the magnetic stripe on the card, making sure it is not scratched or
badly worn.
If you have another working NCR 5992 unit, try reading the card on that
unit to determine if the problem is with the unit or with the card.
The NCR
5992 is not
working.
Make sure the NCR 5992 Connector (MiniDIN 9) is fully inserted into the
back of the unit.
Unplug the unit and plug it back in.
If you have another working NCR 5992 unit, swap the units to determine
if the problem is with the unit, cable, register, or power supply.
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5-2 Chapter 5 Troubleshooting
Detailed Problem Troubleshooting
For diagnostics instructions, refer to Chapter 6 of this guide.
Indication
Possible Cause
Action
Display is dark
(backlight is off).
Automatic display
blanking activated
Send Host Command.
No power
Check power
connections.
Power supply/ adapter Try a new power
failure
supply.
Send host command.
5992 awaiting host
commands
Improper cable
connections
Check all cable
connections.
Interface cable failure
Replace or repair the
damaged cables.
5992 failure
Replace the 5992.
Contact the NCR
Support Center.
Display is dark but Power supply/ adapter Try a new power
readable.
failure
supply.
5992 failure
Try another 5992.
Contact the NCR
Support Center.
Display is faint.
Screen contrast is set
improperly
Set screen contrast.
5992 failure
Try another 5992.
Contact the NCR
Support Center.
Display is blank
Improper cable
connections
Check all internal
cable connections.
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Chapter 5 Troubleshooting 5-3
Indication
Action
Screen contrast
set improperly
5992 failure
Set screen contrast.
Try another 5992.
Contact the NCR
Global Support Center.
1) Reload the 5992
operating system and
application.
5992 failed OS
program memory
test on power-up.
Improper loading
by host.
2) Power cycle the 5992
and make sure it resets
automatically after
loading.
3) Make sure the OS
program memory test
passes.
4) Load video screens
5992 failure
Try another 5992.
Contact the NCR
Center.
Stylus does not
work.
Loose cable connections. Check stylus cable
connections.
Bad stylus connection.
Improper calibration.
Stylus not enabled.
Stylus failure.
Check stylus
connection.
Calibrate the digitizer.
Run diagnostics.
Replace stylus.
Defective 5992 unit.
Interface cable failure.
5992 failure.
Check stylus on
another 5992 unit.
Replace or repair the
cable.
Try another 5992.
Contact the NCR
Support Center.
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5-4 Chapter 5 Troubleshooting
Indication
Action
Display doesn't trackImproper calibration.
Perform
the stylus.
stylus/ digitizer test.
Stylus failure.
Replace stylus.
5992 failure.
Try another 5992.
Contact the NCR
Support Center.
MSR did not read
card.
Card not run through
properly.
Run card through with
the magnetic stripe
down and facing the
front of the 5992.
Try another card.
Bad card.
Wrong MSR
Perform MSR test in
configuration.
5992 diagnostics mode.
MSR not enabled.
Send "Activate MSR"
command from host
5992 failure.
Try another 5992.
Contact the NCR
Support Center.
Check all cable
connections.
5992 does
Improper cable
not respond to host connections.
commands.
Wrong communication Initiate power-up
speed setting.
diagnostics and send
two messages from the
host.
Interface cable failure.
5992 failure.
Replace or repair the
cable.
Try another 5992.
Contact the NCR
Support Center.
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6-1
Chapter 6: Diagnostics Specification
Introduction
This chapter describes the diagnostic test procedures for the NCR 5992,
K100 and K150 Signature Capture Terminals. The purpose of the
diagnostics is to isolate failures in field installed 5992’s. The diagnostics
are part of the operating system and are uniform across all
applications. The diagnostics are menu driven with features that allow
a logical progression through the individual tests.
Startup Sequence
The diagnostics can be accessed either at power-up or from any screen.
1a. To start diagnostics at power-up, the unit must be powered down.
Power up the unit and allow 20 to 30 seconds for the unit to ‘self
test’. Place the stylus in the center of the 5992 display screen. Hold
the stylus in this position during the power up as shown in the
illustration below. The Supervisor Menu | Diagnostics Menu
selection screen will display.
Center of Display
16840
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6-2 Chapter 6: Diagnostics Specification
Note: If Supervisor Menu or Diagnostics Menu is not selected
within 10 seconds after ‘self test’, the unit exits this screen and goes
into the digitizer calibration screen.
1b. To start diagnostics from any screen, touch each corner of the
screen in a counter clockwise motion starting with the upper left
hand corner using the stylus or your finger. You must finish by
pressing the same upper left hand corner of the screen where you
started. There are a total of 5 screen touches. The Supervisor Menu
| Diagnostics Menu selection screen will display.
Touch the screen five times in a counter clock wise direction, in each
corner starting and finishing with a touch in the upper left hand corner
of the screen. The Supervisor Menu | Diagnostics Menu selection screen
will display.
2. Select Diagnostics Menu with the 5992 stylus or your finger.
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Chapter 6: Diagnostics Specification 6-3
Enter Diagnostic
Password:
Diagnostics Menu
Prompts
QZ
ABC
2
DEF
3
YES
NO
1
GHI
4
JKL
5
MNO
6
PRS
7
TUV
8
WXY
9
E
N
T
E
R
Cancel
Clear
0
Diagnostic Menu
Keypad
16844
3. An “Enter Diagnostics Password” prompt displays. Type in the
password “3424” (“DIAG”), and press Enter. The first diagnostics
test menu item (KEYPAD) displays. If an incorrect password is
entered, a “Password Invalid” message displays. Press any key to
end the session and start the 5992 application. Then access
diagnostics mode again.
Note:
If the application program is not executing (e.g., the screen will
either display “Waiting for Online” or will be downloading a program
and/ or parameters), the diagnostic screen is not accessible.
For supervisor mode information, refer to Chapter 4, “Using the
Supervisor Mode” in this User Manual.
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6-4 Chapter 6: Diagnostics Specification
Operation
Navigating through the Menu Items
Enter Diagnostic
Password:
Diagnostics Menu
Prompts
Yes Key
No Key
QZ
ABC
2
DEF
YES
NO
3
1
GHI
4
JKL
5
MNO
6
PRS
7
TUV
8
WXY
9
E
N
T
E
R
Cancel
Clear
0
Diagnostics Menu
Keypad
Enter Key
Cancel Key
16845
Clear Key
NCR 5992 Diagnostics Menu Key Features
KEY
DESCRIPTION
Yes
Used to scroll to the previous item in the menu list.
Used to scroll to the next item in the menu list.
Used to initiate the currently displayed menu item.
No
Enter
Cancel
Ends an executing diagnostics test and returns the
diagnostics menu, or ends the diagnostics if pressed
from a menu and restarts the NCR 5992 application.
Clear
Used to end an executing diagnostics test and return to
the diagnostics menu.
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Chapter 6: Diagnostics Specification 6-5
Menu Flow
The 5992 Diagnostics Menu allows for 16 individual tests to be
performed. These tests display in the following sequence:
1. KEYPAD TEST: Verifies that each key on the keypad is
functioning properly.
2. DISPLAY TEST: Tests the 5992 display screen checking that all
displayable characters can display and that each pixel is
functioning properly.
3. MSR TEST: The MSR diagnostics test the 5992 Magnetic Stripe
Reader, checking that track 1, track 2, and track 3 (if installed), is
reading properly.
4. IBM 46xx TEST: Tests the 5992 communication parameters using
the RS485 IBM 4680 Feature C protocol.
5. HOST RS232 TEST: Sets the 5992 Baud Rate, Parity, Data Bits, and
tests the host communication port.
6. AUX1A RS232 TEST: Sets the 5992 Baud Rate, Parity, Data Bits,
and tests the AUX1A communication port.
7. AUX1B RS232 TEST: Sets the 5992 Baud Rate, Parity, Data Bits,
and tests the AUX1B communication port.
8. SRAM TEST: Runs a read and write test on the RAM chip.
9. ENCRYPTION TEST: Tests the Security Module encryption
(Master Session or DUKPT) with an internally defined account
number and PIN.
10. OS VERSION: Displays the current software OS version number.
11. LIBRARY VERSION: Displays the current software library
version number.
12. SECURITY VERSION: Displays the current software security
version number.
13. CALIBRATE: Recalibrates the digitizer by making the digitizer’s
coordinates match the LCD’s.
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6-6 Chapter 6: Diagnostics Specification
14. STYLUS TEST: Tests the stylus by signing on a blank screen and
checking both the digitizer and the stylus.
15. LCD CONTRAST: Adjusts the LCD contrast (lighter or darker) on
the 5992 display screen.
16. SHOW TOUCHES: Displays a blank screen and turns on the pixel
where touched by the stylus or finger. This test is used to test the
digitizer calibration.
Keypad Test
The keypad diagnostics test that each key on the 5992 keypad is
functioning properly. Select the KEYPAD TEST from the Diagnostics
Menu:
DIAGNOSTICS
Keypad Test
Each key on the keypad must be pressed in the defined sequence and
within 30 seconds. Begin test by pressing the keys starting at the top
left corner of the keypad (1). Move left to right and downward until all
keys have been pressed. The Enter key should be pressed last (after the
Clear key).
If all key presses are detected properly, the following message
displays:
Test Passed
Press any key . . .
If the exact key sequence is not pressed, or not pressed within the
allotted 30 seconds, the following message displays:
Test Failed
Press any key . . .
Pressing any key on the keypad returns the Keypad Test Menu. The
keypad Yes and No keys are used to navigate through the available
diagnostic test menus, or press Cancel to exit the session and start the
5992 application.
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Chapter 6: Diagnostics Specification 6-7
Display Test
The display diagnostics test the 5992 display screen checking that each
pixel is functioning properly. Select the DISPLAY TEST from the
Diagnostics Menu:
DISPLAY TEST
Press any key . . .
Press any key to continue. The pixels are tested to determine if any are
not working, or are stuck on. The following sequence is used:
1. All pixels on (white screen displays)
2. Every other pixel off (lined screen displays)
3. All pixels off (blank purple screen displays)
4. Every other pixel on (lined screen displays)
If the test passed, the Diagnostics Display Test screen displays again. If
the test failed, the following message displays:
Test Failed
Press any key . . .
Press any key to return to the Display Test screen. The keypad Yes and
No keys are used to navigate through the available diagnostic test
menus, or press Cancel to exit the session and start the 5992
application.
MSR Test
The MSR diagnostics test the 5992 Magnetic Stripe Reader. A valid
magnetic stripe card, preferably one with both track 1 and 2, must be
available to perform this test. Most any Visa or AMEX card should
work. Select the MSR TEST from the Diagnostics Menu.
MSR TEST
Swipe card...
Swipe a valid MSR card with the magnetic stripe facing the display
screen. You can swipe in either direction. After the first card is slid, the
display changes to:
T1= 001
T3= NTrk
T2= 001
TOT=001
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6-8 Chapter 6: Diagnostics Specification
T1 through T3 (track 1, 2 and 3) accumulates and displays the number
of times a card was successfully swiped and read correctly for that
track. TOT keeps a running tally of how many card swipes have been
performed. If an error is detected for a track, the error code displays.
The following table shows the error codes and their associated
description.
ERROR CODE
DESCRIPTION
LRCE
Longitudinal Redundancy Check Error
NoES
NoFS
NoSS
NTrk
ParE
PrsE
????
No End Sentinel character
No Field Separator
No Start Sentinel character
No Card Track Installed
Parity Error
Parse Error
Unknown card type for track
The following screen shows an example of 5 good reads for track 1, a
parse error on track 2 data, track 3 not installed, and a total of 5 card
swipes.
T1= 005
T3= NTrk
T2= PrsE
TOT=005
The test ends when the Cancel key is pressed and the MSR Test screen
is displayed. The keypad Yes and No keys are used to navigate
through the available diagnostic test menus, or press Cancel to exit the
session and start the 5992 application.
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Chapter 6: Diagnostics Specification 6-9
IBM 46xx Test
The IBM 468x, 469x diagnostics test the 5992 communication using the
RS485 IBM 4680 Feature C protocol. Select the IBM 46xx TEST from
the Diagnostics Menu:
IBM 46xx TEST
2A23 <0x68>
The second line displays the first slot and port number option that can
be tested.
The keypad Yes and No keys are used to scroll up and down through
the 4 available slot and port number options. These 4 options are:
1. 2A23 <0x68>. Selects slot 2A, port 23. This compares to the Feature
C address 0x68 (104).
2. 2A25<0x64>. Selects slot 2A, port 25. This compares to the Feature
C address 0x64 (100).
3. 2B23<0x69>. Selects slot 2B, port 23. This compares to the Feature C
address 0x69 (105).
4. 2B25<0x65>. Selects slot 2B, port 25. This compares to the Feature C
address 0x65 (101).
To test the Feature C port, select the port by pressing the Enter key
when the appropriate slot and port option displays. The following
information displays:
Testing 2A23
Poll Count 0000
The first line displays the slot and port option selected.
The Poll Count on line two displays the number of Polls (divided by
40) that have been received at this port. Polling always starts from zero.
If the selected Feature C port is active on the IBM 46xx, the number of
polls increment about once every second. This indicates that
communications with the IBM 46xx register are being conducted.
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6-10 Chapter 6: Diagnostics Specification
Pressing the Cancel key during this test returns the IBM 46xx Test
screen. The keypad Yes and No keys are used to navigate through the
available diagnostic test menus, or press Cancel to exit the session and
restart the 5992 application.
Host RS232 Test
The host RS232 diagnostics sets the 5992 baud rate, parity, data bits,
and tests the communication port. Select HOST RS232 TEST from the
Diagnostics Menu. The following communications selection screen
displays:
Host
Test
19200,N,8
The default parameters display on the first line. The keypad Yes and
No keys are used to scroll up and down through the selections. The
available selections are:
Test
Allows a port test to be performed for the parameters
selected.
Baud Rate Allows a different Baud Rate to be selected.
Parity Allows a different Parity to be selected.
Data Bits Allows a different Data Bit to be selected.
The Enter key is used to choose the displayed selection screen for
parameter entry.
Test Selection
Select Testfrom the HOST screen.
Test
123
19200, N 8
The host port should be connected to the PC using the port-to-PC test
cable that came with your 5992. Any terminal program (such as
Procomm Plus® or the terminal program from Windows) can be used
for this test. The RS232 parameters of this program must be set to the
same RS232 parameters specified for the host port test. The port the
5992 is connected to should be selected on the PC.
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Chapter 6: Diagnostics Specification 6-11
Note: To change the communication parameters, press Cancel to
return to the HOST screen. The keypad Yes and No keys are used to
scroll through the available options. Refer to the following Baud Rate,
Parity, and Data Bit selections for detailed information on changing the
communication parameters. Once the parameters have been set, select
TEST from the HOST screen and retest.
Press any key on the 5992 keypad (except the Cancel key). That
character is transmitted over the RS232 host port and received and
displayed on the PC. The character will not be displayed on the 5992.
If a key is pressed on the PC keyboard, that character is received on the
5992 and displays on the second line of the unit. If the second line
becomes full, the next key pressed clears the line and displays starting
at the beginning of the line.
Pressing the Cancel key during this test returns the HOST screen.
Pressing Cancel again returns the Diagnostics Host RS232 Test screen.
Baud Rate Selection
Select Baud Ratefrom the HOST screen. The display changes to:
Baud Rate
19200
The default baud rate of “19200” displays. The keypad Yes and No
keys are used to scroll through the available options. The available
baud rate options are:
•
•
•
•
•
19200
9600
4800
2400
1200
When the desired rate displays, press the Enter key to accept that
parameter.
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6-12 Chapter 6: Diagnostics Specification
Not e: The device can support speeds up to 38.4Kbps. However, the
software provided by NCR supports up to 19.2Kbps.
Pressing the Cancel key during this test returns the Host screen.
Pressing Cancel again returns the Host RS232 Test screen.
Parity Selection
Select Parityfrom the HOST screen.
Parity
None
The default parity of “None” displays. The keypad Yes and No keys
are used to scroll through the available options. The available parity
options are:
•
•
•
None
Even
Odd
When the desired option displays, press the Enter key to accept that
parameter.
Pressing the Cancel key during this test returns the HOST screen.
Pressing Cancel again returns the Host RS232 Test screen.
Data Bit Selection
Select Data Bitsfrom the HOST screen.
Data Bits
8
The default baud rate of “8” displays. The keypad Yes and No keys are
used to scroll through the available options. The available data bit
options are:
•
•
•
7
8
9
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Chapter 6: Diagnostics Specification 6-13
When the desired option displays, press the Enter key to accept that
parameter.
Pressing the Cancel key during this test returns the HOST screen.
Pressing Cancel again returns the Host RS232 Test screen.
AUX1A RS232 Test
The AUX1A RS232 diagnostics sets the 5992 baud rate, parity, data bits,
and tests the communication port. Select AUX1A RS232 TEST from the
DIAGNOSTICS menu. The following communications selection screen
displays:
AUX1A
Test
19200,N,8
The default parameters display on the first line. The keypad Yes and
No keys are used to scroll up and down through the selections. The
available selections are:
Test
Allows a port test to be performed for the parameters
selected.
Baud Rate Allows a different Baud Rate to be selected.
Parity Allows a different Parity to be selected.
Data Bits Allows a different Data Bit to be selected.
The Enter key is used to choose the displayed selection screen for
parameter entry.
Test Selection
Select Testfrom the AUX1A screen.
Test
19200, N 8
The AUX1A port should be connected to the PC using the port-to-PC
test cable that came with your 5992. Any terminal program (such as
Procomm Plus® or the terminal program from Windows) can be used
for this test. The RS232 communication parameters of this program
must be set to the same parameters specified for the AUX1A port test.
The port the 5992 is connected to should be selected on the PC.
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6-14 Chapter 6: Diagnostics Specification
Note: For AUX1A port testing, a check reader configured for the 5992
can be used. To test RS485 AUX1A, a check reader configured for an
RS485 IBM 4683 register must be used. To change the communication
parameters, press Cancel to return to the AUX1A screen. The keypad
Yes and No keys are used to scroll through the available options. Refer
to the following Baud Rate, Parity, and Data Bit selections for detailed
information on changing the communication parameters. Once the
parameters have been set, select TEST from the AUX1A screen and
retest.
Press any key on the 5992 keypad (except the Cancel key). That
character is transmitted over the AUX1A port and received and
displayed on the PC. The character will not be displayed on the 5992.
If a key is pressed on the PC keyboard, that character is received on the
5992 and displays on the second line of the unit. If the second line
becomes full, the next key pressed clears the line and displays starting
at the beginning of the line.
Pressing the Cancel key during this test returns the HOST screen.
Pressing Cancel again returns the DIAGNOSTICS HOST RS232 TEST
menu.
Baud Rate Selection
Select Baud Ratefrom the AUX1A screen. The display changes to:
Baud Rate
19200
The default baud rate of “19200” displays. The keypad Yes and No
keys are used to scroll through the available options. The available
baud rate options are:
•
•
•
•
•
19200
9600
4800
2400
1200
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Chapter 6: Diagnostics Specification 6-15
When the desired rate displays, press the Enter key to accept that
parameter.
Pressing the Cancel key during this test returns the AUX1A screen.
Pressing Cancel again returns the DIAGNOSTICS AUX1A RS232 TEST
menu.
Parity Selection
Select Parityfrom the AUX1A screen.
Parity
None
The default parity of “None” displays. The keypad Yes and No keys
are used to scroll through the available options. The available parity
options are:
•
•
•
None
Even
Odd
When the desired option displays, press the Enter key to accept that
parameter.
Pressing the Cancel key during this test returns the AUX1A screen.
Pressing Cancel again returns the DIAGNOSTICS AUX1A RS232 TEST
menu.
Data Bit Selection
Select Data Bitsfrom the AUX1A screen.
Data Bits
8
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6-16 Chapter 6: Diagnostics Specification
The default baud rate of “8” displays. The keypad Yes and No keys are
used to scroll through the available options. The available data bit
options are:
•
•
•
7
8
9
When the desired option displays, press the Enter key to accept that
parameter.
Pressing the Cancel key during this test returns the AUX1A screen.
Pressing Cancel again returns the DIAGNOSTICS AUX1A RS232 TEST
menu.
AUX1B RS232 Test
The AUX1B RS232 diagnostics sets the 5992 baud rate, parity, data bits,
and tests the communication port. Select AUX1B RS232 TEST from the
DIAGNOSTICS menu. The following communications selection screen
displays:
AUX1B
Test
19200,N,8
The default parameters display on the first line. The keypad Yes and
No keys are used to scroll up and down through the selections. The
available selections are:
Test
Allows a port test to be performed for the parameters
selected.
Baud Rate Allows a different Baud Rate to be selected.
Parity Allows a different Parity to be selected.
Data Bits Allows a different Data Bit to be selected.
The Enter key is used to choose the displayed selection screen for
parameter entry.
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Chapter 6: Diagnostics Specification 6-17
Test Selection
Select Testfrom the AUX1B screen.
Test
19200, N 8
The AUX1B port should be connected to the PC using the port-to-PC
test cable that came with your 5992. Any terminal program (such as
Procomm Plus® or the terminal program from Windows) can be used
for this test. The RS232 communication parameters of this program
must be set to the same parameters specified for the AUX1B port test.
The port the 5992 is connected to should be selected on the PC.
Note: For AUX1B port testing, a check reader configured for the 5992
can be used. To test RS485 AUX1B, a check reader configured for an
RS485 IBM 4683 register must be used.
Note: To change the communication parameters, press Cancel to
return to the AUX1B screen. The keypad Yes and No keys are used to
scroll through the available options. Refer to the following Baud Rate,
Parity, and Data Bit selections for detailed information on changing the
communication parameters. Once the parameters have been set, select
TEST from the AUX1B screen and retest.
Press any key on the 5992 keypad (except the Cancel key). That
character is transmitted over the AUX1B port and received and
displayed on the PC. The character will not be displayed on the 5992.
If a key is pressed on the PC keyboard, that character is received on the
5992 and displays on the second line of the unit. If the second line
becomes full, the next key pressed clears the line and displays starting
at the beginning of the line.
Pressing the Cancel key during this test returns the HOST screen.
Pressing Cancel again returns the DIAGNOSTICS HOST RS232 TEST
menu.
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6-18 Chapter 6: Diagnostics Specification
Baud Rate Selection
Select Baud Ratefrom the AUX1B screen. The display changes to:
Baud Rate
19200
The default baud rate of “19200” displays. The keypad Yes and No
keys are used to scroll through the available options. The available
baud rate options are:
•
•
•
•
•
19200
9600
4800
2400
1200
When the desired rate displays, press the Enter key to accept that
parameter.
Pressing the Cancel key during this test returns the AUX1B screen.
Pressing Cancel again returns the DIAGNOSTICS AUX1B RS232 TEST
menu.
Parity Selection
Select Parityfrom the AUX1B screen.
Parity
None
The default parity of “None” displays. The keypad Yes and No keys
are used to scroll through the available options. The available parity
options are:
•
•
•
None
Even
Odd
When the desired option displays, press the Enter key to accept that
parameter.
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Chapter 6: Diagnostics Specification 6-19
Pressing the Cancel key during this test returns the AUX1B screen.
Pressing Cancel again returns the DIAGNOSTICS AUX1B RS232 TEST
menu.
Data Bit Selection
Select Data Bitsfrom the AUX1B screen.
Data Bits
8
The default baud rate of “8” displays. The keypad Yes and No keys are
used to scroll through the available options. The available data bit
options are:
•
•
•
7
8
9
When the desired option displays, press the Enter key to accept that
parameter.
Pressing the Cancel key during this test returns the AUX1B screen.
Pressing Cancel again returns the DIAGNOSTICS AUX1B RS232 TEST
menu.
SRAM Test
The SRAM diagnostics test the read and write capabilities on the RAM
chip. Select SRAM TEST from the DIAGNOSTICS menu. The test is
conducted and results are displayed. For example:
032k Passed
Press any key . . .
Pressing any key exits this screen and returns the DIAGNOSTICS
menu. Pressing the Cancel key exits the session and starts the 5992
application.
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6-20 Chapter 6: Diagnostics Specification
Encryption Test
The encryption diagnostics test the security module with an internally
defined account number and PIN. The test may be done in either
Master Session or DUKPT mode. Select ENCRYPTION TEST from the
DIAGNOSTICS menu.
ENCRYPTION TEST
Master / Session
The Master / Session mode displays. Press the Yes and No keys to
toggle between the Master / Session and DUKPT modes. Press Enter to
select and test the displayed mode.
If Master / Session is selected, the 5992 performs the encryption and
displays the 16 characters generated. The numbers generated will be
the same for each 5992 with the same Master Session keys. Press any
key to return to the DIAGNOSTICS ENCRYPTION TEST menu.
If DUKP is selected, the 5992 performs the encryption and displays the
20 characters generated. Press any key to return to the DIAGNOSTICS
ENCRYPTION TEST menu.
Note: The 5992 must have had a key injected in order for this test to
perform correctly.
Security Menu
This section describes the security diagnostics menu of the NCR 5992
K150 model. This menu has three main functions:
❏ Confirming and verifying injected PIN Encryption Keys
(Test Encrypt & Key Check Value)
❏ Place the unit into the key injection mode
The general hierarchy for the security menu appears in the following
order:
Menu Item Name
Security
❏ US
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6-22 Chapter 6: Diagnostics Specification
Security
Menu Option
Diagnostics
Description
The Security Menu allows the
user to either place the unit into
Key Injection Mode or confirm
that the correct PIN encryption
keys have been injected into the
unit
Security
Pressing Enter will select the
displayed menu option.
❏ Note: Press Yes or No to
move forward or backward
through the menu options.
Select this option to access the US
hierarchy for Test Encrypt, Key
check Value and Index Select
menus
Security
US
Security
Canadian
❏ Note: This option is not
currently implemented
Used to place the unit into Key
Security
Injection mode.
Key Injection
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Chapter 6: Diagnostics Specification 6-23
US
Menu Option
Security
Description
This option allows access to Test
Encrypt and Key Check Values
for confirmation of injected PIN
encryption keys.
US
Pressing Enter will select the
displayed menu option.
The US hierarchy allows for up to
ten (10) sets of Master/ Session
keys stored concurrently with up
to four (4) DUKPT keys.
❏ Note: Press Yes or No to
move forward or backward
through the menu options.
The Test Encrypt diagnostic
returns an encrypted PIN block
generated with a known account
number and PIN.
US
Test Encrypt
Allows confirmation of injected
PIN encryption keys.
US
Key Check Value
Test Encrypt
Menu Option
Description
Allows cryptographic
US
confirmation of injected PIN
encryption keys; generates and
displays an encrypted PIN block
from a known PIN and account
number as defined by VISA
documentation.
Test Encrypt
Pressing Enter will select the
displayed menu option.
Not e: ❏ : Press Yes or No to
move forward or backward
through the menu options.
Not e: ❏ : Test Encrypt will
work with Master/ Session keys
as well.
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6-24 Chapter 6: Diagnostics Specification
If DUKPT is selected, the NCR 5992
performs the encryption and displays 2
lines. The first line of 16 Characters
represents the encrypted PIN block. The
second line of 20 characters represents the
KSN (Key Serial Number)
Test Encrypt
DUKPT
Press any key to return to the Test Encrypt
menu.
If Master / Session is selected, the NCR 5992
performs the encryption and displays the 16
characters generated. This indicates the
encrypted PIN block. The numbers
Test Encrypt
Master/Session
generated will be the same for each NCR
5992 with the same Master/ Session keys.
Press any key to return to the Test Encrypt
menu.
Injects a known session key into the given
index (Refer to Index Select).
Test Encrypt
Session Key
Not e: ❏ : This is a legacy command and
should not be used with units in the field as
it will over-write the injected session key.
Use to select one of the 10 (0-9)
Master/ Session key sets or one of the 4 (0-3)
DUKPT keys.
Test Encrypt
Index Select
Not e: Test encrypt works by building an ANSI PIN block with a
known account number and PIN as defined in the VISA document
“Point-of-Sale Equipment Requirements”, PIN Processing and Data
Authentication, International Version 1.0, August, 1988.
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Chapter 6: Diagnostics Specification 6-25
For Master/ Session keys report encrypted PIN block as a result of the
encryption with the designated key selected by the index. For DUKPT
keys, the result returned by the designated PIN block is the encrypted
PIN block and the associated KSN (Key Serial Number) that goes along
with the designated encryption key. This information can be used to
verify that the correct key has been injected into the unit.
Key Check Value
Menu Option
Description
Used to verify that the correct
keys are injected into the
US
Key Check Value
appropriate index. The key check
value is defined as the first six
characters of the encrypted result
obtained by encrypting known
data (all zeros) with the
Pressing Enter will select the
displayed menu option.
❏ Note: Press Yes or No to
move forward or backward
through the menu options.
designated key.
Not e: Note: The displayed
result does not reveal any
information about the key that
has been injected but allows the
user enough information to verify
with a high degree of probability
that the correct key has been
injected.
❏ Note: The NCR 5992 stores
all master keys as double
length keys
Displays the key check value for
the first part of double length
master key.
Key Check Value
Master 1st Part
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6-26 Chapter 6: Diagnostics Specification
Displays key check value for the
second part of double length
master key.
Key Check Value
Master 2nd Part
Displays the key check value for
the entire double length master
key.
Key Check Value
Master Double
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Chapter 6: Diagnostics Specification 6-27
Displays the key check value for the
session key of a Master/ Session key pair.
Key Check Value
Session
The key check value is defined by
Key Check Value
DUKPT
performing an encryption of all zeros with
the original DUKPT key injected into the
unit. The key check value result is then
stored within the unit for future reference
Session Key
Menu Option
Description
Test Encrypt
Session Key
❏ Note: This is a legacy
command that should not be
used with units in the field;
Pressing Enter will select the
displayed menu option.
this option over-writes the
session key of a
Master/ Session key pair for
the given index.
Key Index. Menu
Enter Index
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6-28 Chapter 6: Diagnostics Specification
Index Select
Menu Option
Test Encrypt
Description
Used to indicate the appropriate
key for the Test Encrypt or Key
Check Value verification.
Index Select
Pressing Enter will select the
displayed menu option.
.
Enter 0-9 for Master Session or
0-3 for DUKPT.
Key Index. Menu
Enter Index
Canadian
Menu Option
Description
Security
Canadian
❏ Note: Canadian hierarchy is
not currently implemented.
Pressing Enter will select the
displayed menu option.
Not Implemented
Press any key...
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Chapter 6: Diagnostics Specification 6-29
Key Injection
Menu Option
Description
The NCR 5992 is designed to be
used with the IVICM KeyFac
injection utility, Version 5.44 or
higher, to facilitate Financial Debit
Key injection into the terminal.
Security
Key Injection
Pressing Enter will select the
displayed menu option.
Communication parameters are:
❏ 4800 baud
❏ 7 data bits
❏ Even parity
❏ One stop bit
Refer to Figure 5-5 for connecting
the NCR 5992 to the KeyFac
system.
Key Index. Menu
Enter Index:
❏
Note: The index entered here
does not over-ride the index
defined by the KeyFac
software (KIS protocol). This
index entry is a legacy
command used for systems
that previously would not allow
key injection into multiple
indexes.
Cable
Cable
6035-00093-0000
AC00446
KeyFac
System
NCR
5992
PE 732
Connecting the NCR 5992 to the KeyFac System
18279
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6-30 Chapter 6: Diagnostics Specification
After the index is entered, the unit is ready to accept key injection
commands from the KeyFac system. When each key is injected, as
referenced by the KeyFac screen for messages, the NCR 5992 will
display an appropriate response:
Master:
Session:
DUKPT:
“Master Injection OK”
“Master Injection Error”
“Session Injection OK”
“Session Injection Error”
“DUKPT Injection OK” “DUKPT Injection Error”
KeyFac will issue the “lock” command at the end of each key set
injection, triggering the NCR 5992 to exit the key injection mode. Until
the unit exits from the key injection mode, the touch screen will be
disabled.
The Key Injection Mode also directly supports the VISA DUKPT “90” /
“91” Key Load and “76” Test Commands as defined in the VISA
document “Point-of-Sale Equipment Requirements”, Pin Processing
and Data Authentication, International Version 1.0, August, 1988. The
NCR 5992 will display the following responses:
DUKPT Initial OK
DUKPT Test error
DUKPT Test OK
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Chapter 6: Diagnostics Specification 6-31
OS Version
The OS version diagnostics display the current operating system
version number. Select OS VERSION from the DIAGNOSTICS menu:
Ver: <version#>
Press any key . . .
The <Version#> displayed is the value of the operating system loaded
on the FLASH of the NCR 5992 unit.
Pressing any key exits this screen and returns the DIAGNOSTICS
menu. Pressing the Cancel key exits the session and starts the NCR
5992 application.
Library Version
The library version diagnostics display the current library version
number. Select LIBRARY VERSION from the DIAGNOSTICS menu:
Ver: <version#>
Press any key . . .
The <Version#> displayed is the value of the library version
linked with the current application on the FLASH of the NCR
5992 unit.
Pressing any key exits this screen and returns the DIAGNOSTICS
menu. Pressing the Cancel key exits the session and starts the
NCR 5992 application.
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6-32 Chapter 6: Diagnostics Specification
Security Version
The security version diagnostics displays the current system security
version number. Select SECURITY VERSION from the
DIAGNOSTICS menu:
Ver:
<version#>/<ver#2>/
<ver#3>
Press any key . . .
The <version#> is the value of the security module loaded on the
security module of the NCR 5992 unit. The <ver#2> is the value of the
security module loader. The <ver#3> displayed is the value of the
digitizer version.
Pressing any key exits this screen and returns the DIAGNOSTICS
menu. Pressing the Cancel key exits the session and starts the NCR
5992 application.
Digitizer Version
The digitizer version diagnostics displays the current system digitizer
version number. Select DIGITIZER VERSION from the
DIAGNOSTICS menu:
Ver:
<version#>/<ver#2>
Press any key . . .
The <version#> is the value of the digitizer module loaded on the
digitizer module of the NCR 5992 unit. The <ver#2> is the value of the
digitizer module loader
Pressing any key exits this screen and returns the DIAGNOSTICS
menu. Pressing the Cancel key exits the session and starts the NCR
5992 application.
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Chapter 6: Diagnostics Specification 6-33
Calibrate
The calibration diagnostics allow you to re-calibrate the digitizer,
making the digitizer’s coordinates match the LCD’s. Select
CALIBRATE from the DIAGNOSTICS menu:
An “Enter Calibration Password” prompt displays. Type in the
password “8467” (“THOR”), and press Enter. If an incorrect password
is entered, a “Password Invalid” message displays. Press any key to
end the session and start the NCR 5992 application. Then access
diagnostics mode again.
Entering the correct password will prompt the following display:
Calibrate Mode
0=Stylus, 1=Touch,
2=Both
Depending on the option selected the following screen(s) will display:
Stylus
+
Touch the cross with
the stylus
Touch
+
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6-34 Chapter 6: Diagnostics Specification
Touch the cross with
your finger to start
finger calibration
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Chapter 6: Diagnostics Specification 6-35
Using the NCR 5992 stylus, touch the displayed cross and hold it with
the stylus until you hear a beep. The cross will then move to the next
position, (the bottom left corner of the screen). Continue until all four
corners of the screen have been touched with the stylus.
❏ Note: Avoid touching the glass with your finger or hand while
performing the stylus calibration.
If the ‘Both’ option is selected, the screen will then start over with the
message to “Touch the cross with the finger”. Use your finger and
touch each corner of the screen on the cross as you did with the stylus.
❏ Note: Do not hold the stylus while performing the finger
calibration.
When completed, the screen clears automatically and returns the
DIAGNOSTICS menu. Pressing the Cancel key exits the session and
starts the NCR 5992 application.
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6-36 Chapter 6: Diagnostics Specification
Stylus Test
The stylus diagnostics allow you to sign on the display screen,
checking that the digitizer and stylus are functioning properly. Select
STYLUS TEST from the DIAGNOSTICS menu:
Start Signing Now
Below the Box
X
Immediately begin signing or writing on the display screen with the
stylus. When the stylus is lifted from the screen for approximately 8
seconds, test is ended and the DIAGNOSTICS menu displays.
Pressing the Cancel key exits the session and starts the NCR 5992
application.
LCD Contrast
The LCD contrast diagnostics allow you to adjust the contrast on the
screen. Select LCD CONTRAST from the DIAGNOSTICS menu:
YES=Lighter NO=Darker
Raw Value=190, Table
Index=45
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Chapter 6: Diagnostics Specification 6-37
Comp. Value=146,
Offset=0
Output Value=146
Press and hold the Yes key to lighten the contrast on the display
screen. Press and hold the No key to darken the contrast on the display
screen.
WARNING
If the contrast is set too dark, images may burn into the
LCD screen. It is recommended that the screen be set
where images can be seen clearly without making them
too dark.
Press the Enter or Cancel key to return to the LCD CONTRAST menu.
Pressing the Cancel key exits the session and starts the NCR 5992
application.
Show Touches
The show touches diagnostics allow you to check the pixels on the
display screen. Select SHOW TOUCHES from the DIAGNOSTICS
menu:
A blank (all pixels off) screen displays. Using the stylus or your finger,
touch the display screen. Where the screen is touched, a pixel will turn
on. If the pixel turned on is not approximately where you touched the
screen, run the CALIBRATION diagnostics to recalibrate the digitizer.
This test runs approximately 30 seconds. After 30 seconds the test is
automatically ended and the DIAGNOSTICS menu displays. Pressing
the Cancel key exits the session and starts the NCR 5992 application.
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6-38 Chapter 6: Diagnostics Specification
Base Line/Gain
Provides a numeric readout to indicate compensation levels for the
display screen. Select BASE LINE/GAIN from the DIAGNOSTICS
menu:
00 00 00 00 00 00 00
00
82A1 A003 9B7F 7370
Press any Key...
0001 0001 0001 0001
A
Press any Key...
Press the Enter or Cancel key to return to the BASE LINE/ GAIN
menu. Pressing the Cancel key exits the session and starts the NCR
5992 application.
Show Keypad Touches
The show keypad touches diagnostics allow you to check the pixels on
the display screen. Select SHOW KEYPAD TOUCHES from the
DIAGNOSTICS menu:
Show Keypad Touches
Turn Host On:1 Off:0
A blank keypad outline screen displays.
Show Keypad Touches
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Chapter 6: Diagnostics Specification 6-39
Using the stylus or your finger, touch the display screen. Where the
screen is touched, a pixel will turn on. If the pixel turned on is not
approximately where you touched the screen, run the CALIBRATION
diagnostics to recalibrate the digitizer.
This test runs approximately 30 seconds. After 30 seconds the test is
automatically ended and the DIAGNOSTICS menu displays. Pressing
the Cancel key exits the session and starts the NCR 5992 application.
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Index-40
Chapter 5 Index
Disconnecting the NCR 5992 Stylus,
—A—
3-6
Display Test, 6-6
AUX1A RS232 Test, 6-12
AUX1B RS232 Test, 6-15
Auxiliary Power Cable, 3-2
—E—
EIA-232, 1-5
Encryption Test, 6-19
—C—
Cable Configurations, 3-8
Calibrate, 6-20
Communication Interface, 1-5
Connecting and Disconnecting the
3-5
—F—
Functional Description, 1-4
—H—
Connecting the NCR 5992 Host
Cable, 3-6
5
Hardware Considerations, 3-1
Host RS232 Test, 6-9
—I—
Connecting the NCR 5992 to a PC,
3-12
Connecting the NCR 5992 to the
NCR 7452/ 3 Workstation, 3-8
IBM 46xx Test, 6-8
IBM-EIA-485, 1-6
Inspection, 3-3
Installation, 3-1, 3-4
Interface Cable, 1-3
Inventory, 3-4
—D—
Detailed Problem Troubleshooting,
5-2
—K—
Diagnostic Tallies, 4-20
Diagnostic test procedures, 6-1
Digitizer Calibration, 4-19
Disconnecting the NCR 5992 Host
Cable, 3-7
Keypad Test, 6-5
—L—
LCD Contrast, 6-21
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—R—
Library Version, 6-20
—S—
Diagnostics, 4-20
Load Operating System, 4-21
Setup, 4-18
Screen Contrast Adjustment, 4-19
Security, 1-2
Security Version, 6-20
Show Touches, 6-22
SRAM Test, 6-18
MSR Test, 6-6
—N—
Stylus, 1-3
Features, 6-3
2
Supervisor Menu Items, 4-6
Application Configuration, 4-14
Change Password, 4-15
CMDL, 4-6
NCR 5992 Signature Capture unit,
1-1, 1-3
Compress, 4-11
Delete, 4-10
NCR 5992 Software, 2-1
File System, 4-7
Hardware Configuration, 4-16
ID Banner, 4-15
—O—
Init Space, 4-13, 4-14
Power Down, 4-17
Read, 4-7
Serial Number, 4-16
Space Report, 4-12, 4-14
Start Application, 4-17
Write, 4-8
Operational Mode
Supervisor Mode, 4-3
Operational Modes, 4-1
Diagnostic Mode, 4-1
Normal Mode, 4-1
Supervisor Mode, 4-1
OS Version, 6-19
—T—
—P—
Troubleshooting Guide, 5-1
Stylus Test, 6-21
Physical Description, 1-2
Physical Specifications, 1-3
Ping-pong Test, 4-20
Power Considerations, 3-2
Power Module, 1-4
—U—
Unit Location, 3-1
Unpacking, 3-3
—W—
Power Modules, 3-2
WinFORM.exe, 2-1
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B005-0000-1108
Apr. 1999
Printed on recycled paper
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