SSH IPSec Client
Models RFIPSC-1/5/10/50
Quick Start Guide
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Quick Start Guide
82013151 Revision B
SSH IPSec Client Model # RFIPSC-1/5/10/50
for RouteFinder Model # RF650VPN
This publication may not be reproduced, in whole or in part, without prior expressed written permission from
Multi-Tech Systems, Inc. All rights reserved.
Copyright © 2001, by Multi-Tech Systems, Inc.
Multi-Tech Systems, Inc. makes no representations or warranties with respect to the contents
hereof and specifically disclaims any implied warranties of merchantability or fitness for any
particular purpose. Furthermore, Multi-Tech Systems, Inc. reserves the right to revise this
publication and to make changes from time to time in the content hereof without obligation of Multi-
Tech Systems, Inc. to notify any person or organization of such revisions or changes.
Record of Revisions
Description
Revision
Date
A
B
9/7/01
11/21/01
Manual released for SSH Sentinel v1.2.0.15.
Manual revised to add RFIPSC-1, license agreement text and
editorial changes.
Patents
This Product is covered by one or more of the following U.S. Patent Numbers:
5.301.274; 5.309.562; 5.355.365; 5.355.653; 5.452.289; 5.453.986. Other
Patents Pending.
TRADEMARKS
Trademarks of Multi-Tech Systems, Inc.: Multi-Tech, the Multi-Tech logo and
RouteFinder.
Windows is a registered trademark of Microsoft Corporation in the United States and
other countries.
SSH, ssh, SSH Secure Shell, and SSH Sentinel are trademarks or registered trademarks
of SSH Communications Security Corp.
All products or technologies are the trademarks or registered trademarks of their
respective holders.
Multi-Tech Systems, Inc.
2205 Woodale Drive
Mounds View, Minnesota 55112
(763) 785-3500 or (800) 328-9717
Fax 763-785-9874
Tech Support (800) 972-2439
Internet Address: http://www.multitech.com
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Contents
Chapter 1 – Introduction and Description
Introduction .........................................................................................
Product Description ..............................................................................
Internet Protocol (IP)............................................................................
Internet Protocol Security (IPSec).........................................................
About this Manual and Related Manuals ................................................
Ship Kit Contents..................................................................................
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Chapter 2 – SSH IPSec Client Installation and Setup
Introduction .........................................................................................
Pre-Installation Requirements...............................................................
Starting the SSH Sentinel Installation...................................................
Authenitcation Key Generation..............................................................
Identity Information .............................................................................
Choose the Enrollment Method .............................................................
Enrollment Methods..............................................................................
Encryption Speed Diagnostics ...............................................................
Completing the Installation...................................................................
SSH IPSec Client Setup ........................................................................
Host to Net Setup.................................................................................
Host to Net using SSH Sentinel 1.1.1....................................................
RouteFinder Configuration ........................................................
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Sentinel Configuration ..............................................................
SSH Sentinel Installation Notes.............................................................
SSH Sentinel Release Notes..................................................................
Updating SSH Sentinel..........................................................................
Removing SSH Sentinel........................................................................
Chapter 3 - Service, Warranty and Tech Support
Introduction .........................................................................................
Limited Warranty..................................................................................
On-line Warranty Registration...............................................................
Recording RouteFinder Information.......................................................
Contacting Tech Support via E-mail.......................................................
Service ................................................................................................
Multi-Tech on the Internet....................................................................
Ordering Accessories ............................................................................
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Appendix A - RFIPSC-1/5/10/50 Client Software CD
Appendix B - Multi-User Software License Agreement
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Figures
Figure Number
Title
Page Number
Figure 1
The SSH Sentinel installation package icon.
SSH Sentinel Welcome screen.
Licensing Agreement
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12
13
14
15
15
16
17
18
19
20
21
Figure 2.
Figure 3.
Figure 4.
Figure 5.
Figure 6.
Figure 7.
Figure 8.
Figure 9.
Figure 10.
Figure 11.
Figure 12.
Choose Destination Path.
Generating the Authentication Key.
Authentication Key Generation Done.
Inquiring Certificate Identity.
Choosing the Enrollment Method.
Online Enrollment Settings.
Off-line Certification Request.
Encryption Speed Diagnostics screen
SSH Sentinel Installation Completed screen.
Figure 13.
RouteFinder Add a New Connection screen.
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Figure 14.
Figure 15.
Figure 16.
Figure 17.
Figure 18.
Figure 19.
Figure 20.
Figure 21.
Figure 22.
Figure 23.
Figure 24.
Figure 25.
Figure 26.
Figure 27.
Figure 28.
The Sentinel Policy Editor screen.
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24
25
25
26
27
29
30
30
Sentinel Key Management select Authentication Keys.
Sentinel Add a new Authentication Key.
Sentinel Select Primary Identifier and Host IP Address.
Sentinel Preshared Key Information screen.
Sentinel Select VPN Connection screen.
Sentinel Select Security Gateway and Intranet IP Address.
Sentinel Probing IPSec connection parameters screen
Sentinel Probe Results .. unsuccessful screen.
Sentinel IP Address Settings, Proposal Parameters, & Rule Comment 31
Sentinel Connection Properties | Advanced Options screen
Sentinel Probe Results | IPSec Connection working correctly .
Sentinel Probing Result Details screen
Sentinel Updating Security Policy screen.
Sentinel Diagnostics ... Ping the new connection screen.
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33
34
35
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RFIPSC Quick Start Guide
Chapter 1 – Introduction and
Description
Introduction
Welcome to Multi-Tech’s new RouteFinder, model RF650VPN. The RF650VPN is an
Internet security appliance that lets you use data encryption and the Internet to
securely connect to telecommuters, remote offices, customers or suppliers while
avoiding the cost of expensive private leased lines.
The SSH Sentinel IPSec VPN Client software is available in 1-, 5-, 10- and 50-user
packages. The RF650VPN provides SSH Sentinel version 1.1.1 client software (30-day
trial Internet Pilot version with Static IP support). It allows client computer connection
to the RF650VPN using PSK (Pre Shared Keys) in a Host-to-Net connection.
Chapter 2 of this manual describe the SSH IPSec VPN client installation and setup
process for the full 1-, 5-, 10- or 50-user Sentinel SSH IPSec VPN client packages with
these Multi-Tech model numbers:
Model
Description
RFIPSC-1
RFIPSC-5
RFIPSC-10
RFIPSC-50
SSH IPSec VPN Client 1-User License
SSH IPSec VPN Client 5-User License
SSH IPSec VPN Client 10-User License
SSH IPSec VPN Client 50-User License
Product Description
SSH Sentinel is a software product for securing Internet Protocol (IP) based traffic using
the IPSec protocol - as specified by Internet Engineering Task Force (IETF) standards.
SSH Sentinel is an easy-to-use product designed for end users. It allows you to encrypt
and authenticate important network connections, like remote access to corporate
networks remote administration, file transfer, sending and receiving email (SMTP, POP)
and IP telephony.
SSH Sentinel software currently supports the following Microsoft Windows operating
systems: Windows 95, Windows 98, Windows NT4, Windows Me and Windows 2000.
SSH Sentinel is designed to be a client type IPSec application. The features are
designed for a single user workstation using a single network adapter and the Internet
Protocol (IP). SSH Sentinel supports all network connection types, including dial-up.
The product is designed to be secure and robust, easy to use, and quick to adapt to the
environment at hand.
Key characteristics include intuitive installation and configuration, as well as an easy
way to use certificates for authentication.
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Internet Protocol (IP)
The open architecture of the Internet Protocol (IP) makes it a highly efficient, cost-
effective and flexible communications protocol for local and global communications.
IP is widely adopted, not only on the global Internet, but also in the internal networks
of large corporations.
The Internet Protocol was designed to be highly reliable against random network errors.
However, it was not designed to be secure against a malicious attacker. In fact, it is
vulnerable to a number of well-known attacks. This is preventing it from being used to
its fullest for business and other purposes involving confidential or mission-critical data.
The most common types of attacks include:
·
Eavesdropping on a transmission, for example, looking for passwords, credit card
numbers, or business secrets.
·
Taking over communications, or hijacking communications, in such a way that the
attacker can inspect and modify any data being transmitted between the
communicating parties.
·
Faking network addresses, also known as IP spoofing, in order to fool access control
mechanisms based on network addresses, or to redirect connections to a fake
server.
Internet Protocol Security (IPSec)
Internet Engineering Task Force (IETF) has developed the Internet Protocol Security
(IPSec) protocol suite to prevent misuse and attacks on IP. IETF is an international
standards body with representation from hundreds of leading companies, universities,
and individuals developing Internet-related technologies. Its track record includes the
Internet Protocol itself and most of the other protocols and technologies that form the
backbone of the Internet.
The IPSec protocol suite adds security to the basic IP version 4 protocol and is
supported by all leading vendors of Internet products. IPSec is a mandatory part of the
next generation of IP protocol, IP version 6. The IPSec protocol works on the network
level. It adds authentication and encryption to each data packets transmitted. It
protects each packet against eavesdropping and modification, and provides
authentication of the origin of the packet.
IPSec works independently of any application protocol. Thus, all applications that use IP
protocol for data transfer are equally and transparently protected. IPSec makes it safe
to use the Internet for transmitting confidential data. By doing so, it solves the main
obstacle that is slowing down the adoption of the Internet for business use.
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RFIPSC Quick Start Guide
About this Manual and Related Manuals
This Quick Start Guide manual contains four chapters and one appendix, and is
intended to provide the experienced client user or system administrator with the
information needed to quickly get the SSH IPSec Client software up and running. The
full Sentinel SSH IPSec Client User Guide manual is provided on the SSH IPSec Client
CD-ROM included in the license pak.
Please address comments about this manual to the Multi-Tech Publications Dept.
Related manuals may include add-on product documentation for options such as the
Windows PPTP client, the E-Mail Anti-Virus Upgrade, etc.
This document may contain links to sites on the Internet, which are owned and
operated by third parties. Multi-Tech Systems, Inc. is not responsible for the content of
any such third-party site.
Ship Kit Contents
The SSH IPSec Client License Pak is shipped with the following:
· one SSH IPSec CD-ROM
· one SSH IPSec Client License
· one printed Quick Start Guide manual
· one Multi-User Software License Agreement
· one Registration Card
If any of these items are missing, contact Multi-Tech Systems or your dealer or
distributor. Inspect the contents for signs of any shipping damage. If damage is
observed, do not install the software; contact Multi-Tech’s Tech Support for advice.
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Chapter 2 - SSH IPSec Client
Installation and Setup
Introduction
This section describes the SSH Sentinel software, an IPSsec client product by SSH
Communications Security Corp, providing secure communications over a TCP/IP
connection. The Sentinel SSH software is used by client devices for secure connection
to the Multi-Tech RouteFinder model RF650VPN. The SSH Sentinel client installation
and setup procedures are described in the following sections.
The installation of the SSH Sentinel software is a straightforward process guided by an
installation wizard, and you should be able to complete it without studying this manual.
This beginning of this section describes the first installation of the SSH Sentinel
software. During the installation, you create an authentication key pair and a matching
certificate to be used for authentication. However, if a previous version of the software
is already installed on your computer, then launching the installation only updates the
existing software to the new version. The security policy rules and the authentication
keys that you have configured with the previous version of the software are preserved.
You can always remove the software completely and then reinstall it.
Pre-Installation Requirements
SSH Sentinel client software works on the following Microsoft Windows platforms and
versions:
Platform
Version Build
OSR1, OSR2
SE
Notes
Winsock2 required
-
-
-
-
Windows 95
Windows 98
Windows NT 4.0
Windows Me
Windows 2000
SP3 to SP6
SP1
SSH Sentinel is a client-type implementation of IPSec; it is not IPSec gateway software,
even though some of the Windows platforms are capable of functioning as routers.
Before starting SSH Sentinel client installation, make sure that there are no other IPSec
implementations, network sniffers, NAT applications, firewalls, or third party
intermediate network drivers installed. SSH Sentinel may affect the functionality of such
software.
The SSH Sentinel installation requires that you have full access rights for the system
files on your computer. On a Windows NT system, you must log in with administrator
rights.
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To run the SSH Sentinel client software, you need a personal computer with at least the
following configuration:
·
·
·
·
Processor Pentium 100 MHz
Memory (RAM) 32 MB for Windows 9x, or 64 MB for Windows NT4/2000
Hard disk space 10 megabytes of free disk space
Network connection TCP/IP network protocol
Starting the SSH Sentinel Installation
The SSH Sentinel installation requires that you have full access rights for the system
files on your computer. On a Windows NT system, you must log in with administrator
rights.
1. In Windows Explorer, double click the SSH Sentinel installation package icon
Sentinel.exe. The Sentinel.exe file is included on the RFIPSC-5/10/50 SSH Sentinel IPSec Client
CD (refer to Appendix A of this manual for more information on the CD).
Figure 1. The SSH Sentinel installation package icon.
The self-extracting package automatically initiates InstallShieldÒ software to install and
set up SSH Sentinel Client software.
Figure 2. SSH Sentinel Welcome screen.
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The installer will run Installation Wizard, which creates the initial configuration and sets
up the SSH Sentinel client software.
Note: If a previous version of the SSH Sentinel software is installed on your computer
and you try to install a new version, the wizard updates the software and the steps
described here are skipped.
3. When started, the Installation Wizard goes through a sequence of basic installation
dialogs, displaying the licensing agreement and allowing you to select the installation
directory and the program folder. The installation can only be performed on a local
computer. Remote installation of SSH Sentinel is not possible, because the installation
program updates kernel mode components related to networking and remote access.
Figure 3. Licensing Agreement
Note that the installation will terminate immediately if you do not accept the licensing
agreement.
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Figure 4. Choose Destination Path.
Authentication Key Generation
The SSH Sentinel Installation Wizard generates a primary authentication key for IPSec
peer (host) authentication purposes. The primary authentication key is a 1024-bit RSA
key pair that is used for digital signatures and strong authentication.
Authentication key generation begins with random seed generation. A random pool of
data is collected from the user moving the mouse or typing in random text. The data is
then used as a seed to ensure that all authentication keys will be unique. With this
method, the likelihood of generating two identical authentication keys is infinitesimal.
The general level of security that can be provided with 1024-bit RSA authentication
keys is considered military strength. The Internet Key Exchange (IKE) protocol used in
key negotiation is better by design and security than most of the other solutions that
currently exist.
The SSH Sentinel key generation process will take some 30 seconds and may
momentarily use most of the computer’s CPU resources.
4. Once the authentication key generation is complete, proceed with the installation.
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Figure 5. Generating the Authentication Key.
Figure 6. Authentication Key Generation Done.
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Identity Information
5. SSH Sentinel uses certificates and digital signatures as its primary authentication
method. SSH Sentinel processes certificates according to the IETF Public-Key
Infrastructure X.509v3 standards, allowing you to take advantage of the public-key
infrastructure (PKI). SSH Sentinel supports certificate revocation lists (CRLs) and
authority revocation lists (ARLs, that is, CRLs for CAs) and is very configurable.
However, you can run the software as stand-alone, separately from any public-key
infrastructure.
The setup requires host identity information that is to be associated with the
authentication key pair and its certificate. A commonly preferred identity is the host
DNS name, also referred to as the Fully Qualified Domain Name (FQDN). The DNS name
should be used as the identity whenever the host has a static DNS name and whenever
it is safe to assume that name service will be available. If the host does not have a
static DNS name, its static IP address may be used as the host identity.
If neither static DNS name nor IP address is available, you may use an email address as
the identity. However, using an email address as the identity makes it difficult for
remote hosts to bind IPSec rules for the host, since rules are normally bound to a host
name or an IP address.
Figure 7. Inquiring Certificate Identity.
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Choose the Enrollment Method
6. A certification request can be created as part of the installation process. You can
either enroll online, in other words create and send the request immediately, or save
the request in a file and deliver it later to the certification authority (CA). If there is no
certification authority available or you for some reason want to postpone the creation of
the request, create a self-signed certificate. It should be noted that once you’ve
installed the software, you can create as many certification requests as you wish with
the SSH Sentinel user interface but you cannot create a self-signed certificate with it.
Figure 8. Choosing a Certificate Enrollment Protocol.
7. Choose a Certificate EnrollmentProtocol:
A - To create a self-signed certificate, select the option CA is unavailable. SSH
Sentinel uses...
(option A in Figure 8 above). The keys created in the previous step are used when the
system creates the certificate.
B - To issue an online certification request, select the option Request certificate
online. Generate an online... (option B in Figure 8 above). The installation wizard
shows you a dialog where further information on the certification authority and the
enrollment protocol is asked for. Refer to the section entitled Online Enrollment for
reference.
C - Offline - To create a certification request and save it in a file for later processing ,
select the option Request certificate off-line. Generate a ... (option C in Figure 8
above). Refer to the section on Off-line Certification Request for the next step.
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Online Enrollment Information
To enroll online, you must locate the certification authority server and you must
possess the certification authority certificate. Most often, you can download the
certificate of the certification authority from its web site.
Figure 9. Online Enrollment Settings
You must also specify the enrollment protocol. In addition, you may configure the Socks
and proxy settings to get through the firewall if the local server is protected by one.
Enrollment Protocol (A)
Select the enrollment protocol from the drop-down list. Naturally, you should choose a
protocol that is supported by the certification authority. The following protocols are
available: Simple Certificate Enrollment Protocol (SCEP) and Certificate Management
Protocol (CMP).
CA Server Address (B)
Specify the address (URL) of the certification authority web site.
CA Certificate (C)
The certificate of the certification authority is needed to encrypt the certification request
before sending it to the certification authority. You can usually fetch it from the
authority’s Web site.
In the drop-down menu, you see the possibilities on how to import the certification
authority certificate into the request: The most convenient way is to specify here the
URL where the certificate is located. In this case, the certificate must be in PEM
encoded format. SSH Sentinel then automatically fetches the certificate from the web
site. You may also have downloaded the certificate earlier using a web browser and
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either saved it in a file or copied the contents of it to the Windows clipboard. In a file,
the certificate may be in binary (X.509), PEM (Privacy Enhanced Mail) or HEX format.
Pasted from the clipboard, the certificate must be in PEM encoded format.
Advanced button (D)
Opens a dialog box for configuring the socks and proxy settings.
Reference Number (E) (Key Identifier)
The key identifier is used only in connection with the Certificate Management Protocol (CMP).
The key identifier is used along with the key to identify the user requesting a certificate.
Key (F)
This selection is used only in connection with the CMP protocol. The Key selected is a shared
secret granted by the certification authority to be used in the certification request. This
Key is used for verification of the user requesting a certificate.
Off-line Certification Request
An off-line certification request is simply a file, where the request is stored for later use.
Figure 10: Off-line request: specifying where the request file is to be temporarily
stored.
The request is of PKCS#10 format and saved in Privacy Enhanced Mail (PEM) encoded
format.
To complete the enrollment, you must deliver the request to the certification authority.
You might save the request on a floppy disk and deliver the floppy to the authority, or
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you may prefer sending the request via email or using an enrollment service on the
Web.
Select PKCS#10 request file location
In the text field (callout A in Figure 10 above), enter the path and the name of the file
where the certification request will be stored. You can also click the Browse button to
select. ClickNext and continue installation.
Encryption Speed Diagnostics
8. SSH Sentinel runs diagnostics on the encryption algorithms as the last step of the
installation. You can bypass this step by clicking the Skip button on the dialog box.
These diagnostics reveal the speeds of the encryption algorithms compared to each
other. SSH Sentinel supports the following ciphers: Rijndael, Twofish, Blowfish, Cast,
3DES and DES.
Figure 11. Encryption Speed Diagnostics screen.
With the exception of DES, all of these ciphers can be considered secure for commercial
use.
The DES encryption algorithm is supported as a fallback option for interoperability
reasons. Rijndael, an encryption algorithm widely considered fast, secure and reliable,
is used as the default cipher by SSH Sentinel.
The diagnostics also reveal the relative speed of your computer running the algorithms.
There is a lot of contradictory information available on encryption speeds. The
diagnostics give you the chance to use your own judgment. The diagnostics measure
the encryption speed of your computer within the memory. The data packets are not
transmitted to the network. This is a common way to measure performance by
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RFIPSC Quick Start Guide
encryption hardware vendors. It has the advantage of giving simple figures on the
speed: Due to a number of variables that affect the final result, it would be very
complicated to define a standard environment in which to reliably measure the
overall network throughput. Moreover, the real-world network throughput simply
cannot be measured during the installation, because the kernel-mode IPSec engine is
not available before the first reboot.
An Intel P3 personal computer with processor speed of 800 MHz should be able to
provide a maximum IPSec throughput of over 40 Mbit/s on the preferred cipher.
However, other variables, such as the operating system, network bandwidth and CPU
load, naturally set limitations to the throughput.
Completing the Installation
9. The installation of the SSH Sentinel client software adds kernel-mode components to
the operating system network management. For this reason, you must restart the
computer before using the software.
Figure 12. SSH Sentinel Installation Completed screen.
The SSH Sentinel installation is complete. Proceed to the next section for SSH IPSec
client setup.
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SSH IPSec Client Setup
The RouteFinder supports VPN (Virtual Private Networking), which provides the ability
to encrypt IP network traffic.
Host 1 <----> Router <----> Internet <----> Router <----> Host 2
<----------------- encrypted ------------------->
All communication between the hosts uses strong encryption, so that nobody is able to
listen to this communication. As discussed earlier, the three methods of VPN setup are
Host to Host, Host to Net, and Net to Net. This section covers the client-side aspects of
a Host to NET connection using SSH Sentinel 1.1.1 (Static IP) to connect to a
RouteFinder using Pre Shared Keys (PSK)
Host to Net Setup
This is one of the most common setups, and is often used for the roadwarrior setup.
This setup lets the Host access an Internet connection that is encrypted and
authenticated.
An example of a Host to Net setup is a sales representative that dials into the Internet
and establishes a VPN connection to the company RouteFinder, and gains with that an
encrypted and authenticated connection to the corporate LAN or DMZ or E-mail server.
HOST <----> Router <----> Internet <----> Router <----> VPN-Gateway <----> NET
<------------------- encrypted ----------------->
Note: Make sure that all routers between both SSH IPSec ends can route IP protocol
50 (IPSec). Sometimes routers are configured to route only TCP (protocol 6), UDP
(protocol 17) and ICMP (protocol 1) and drop all other protocols. Routers configured
that way won't work for VPN with IPSec!
Host to NET using SSH Sentinel 1.1.1 (Static IP) to connect to a
RouteFinder using Pre Shared Keys (PSK)
This section describes how to set up a Host to Net connection between a Sentinel SSH
version 1.1.1 client and a RouteFinder using IKE, PSK and static IPs. The setup
involves 1) RouteFinder Configuration steps, and 2) Sentinel Configuration steps.
192.168.3.0/255.255.255.0 ¬ ® 212.6.145.2
¬ ® 212.6.145.3
DMZ Network ¬ ® external VPN Gateway IP ¬ ® Sentinel Client IP
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RouteFinder Configuration
1. Define two networks in Definitions|Networks:
DMZ Network 192.168.3.0 255.255.255.0
Sentinel ssh Client 212.6.145.3 255.255.255.255
2. Define and enable the following Packet Filter rules:
Sentinel ssh Client ¬ ® Any ¬ ® DMZ Network ¬ ® Allow
DMZ Network ¬ ® Any ¬ ® Sentinel ssh Client ¬ ® Allow
The first rule allows the Sentinel SSH Client to initiate connections to the DMZ Network.
The second rule allows the DMZ Network to initiate connections to the Sentinel SSH
client.
3. At VPN|IPSec Configurations add a New connection for the Sentinel SSH IPSec client.
Figure 13. RouteFinder Add a New Connection screen.
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SentinelConfiguration
4. From the Control panel select the Sentinel Policy Editor.
5. At Key Management select Authentication Keys.
6. ClickOK.
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7. ClickAdd to create a new Authentication Key.
8. Check the Create new preshared key checkbox and clickOK.
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9. Select a Primary Identifier from the Select Primary Identifier drop down list.
Select a Host IP Address and clickOK.
10. Enter the Preshared Key Information and clickOK.
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11. Select VPN Connection and clickOK.
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12. Select the Security Gateway and Intranet IP Address information and clickOK. Note
that the System routing (Subnet Mask) is set automatically. The RouteFinder looks for
the Intra IP Address that you entered.
If the Intra IP Address that you entered is not found, the Probe Results .. unsuccessful
screen is displayed.
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13. ClickDetails>> . The Connection Properties|General screen is displayed.
14. Edit the IP Address Settings and the Proposal Parameters, then change the Rule
Comment (if necessary). ClickOK.
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15. Click on the Advanced tab.
16. As necessary, edit the Advanced Options, NAT Traversal, Virtual IP Address Settings,
and/or check the Enable Extended Authentication check box and clickOK.
The Probe Results screen displays.
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17. ClickDetails>> .
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18. Verify the connection details information and clickClose .
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The Security Policy begins updating.
19. When the Security Policy is done updating, clickDiagnostics ... to Ping the new
connection.
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If the ping is successful, the Host to NET using SSH Sentinel 1.1.1 (static IP) to connect
to a RouteFinder using Pre Shared Keys (PSK) process is complete.
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SSH Sentinel Installation Notes
SSH Sentinel supports Microsoft Windows 95/98, Windows Me, Windows NT 4.0 and
Windows 2000. The SSH Sentinel software download site is at
Start the SSH Sentinel setup program (Sentinel.exe) by double clicking the icon and
follow instructions on the screen. The installation procedure is documented in the SSH
Sentinel User Manual.
One thing you might get stuck with is when the setup program asks you about creating
certificates. You should determine whether to enroll for a certificate from a certification
authority or to create a self-signed certificate. However, once you have the Sentinel
running on your computer you can return to creating certificates at any time, using the
user interface.
So, if you are not sure what to choose, select creating a self-signed certificate in order
to successfully complete the installation procedure.
The self-signed certificate is a valid authentication document in many circumstances.
If you later discover a need for a certificate granted by a certification authority, you can
enroll for it with no extra trouble.
For basic installation a network or Internet connection is not necessary. However, to
enroll for a certificate online as part of the installation, you naturally need the Internet
connection. But, you can also create an offline certificate request, store it in a file and
later send it to a certification authority by e-mail, for example. Or, you can choose to
create a self-signed certificate during the installation and enroll for a certificate later, if
necessary. Both methods of enrolling, the online
and offline, produce a similar request. The online is, of course, more convenient,
because the request is sent automatically.
SSH Sentinel v1.2.0.15 Release Notes
1. New Features:
* SA lifetime settings.
* Smart card support for PCSC / PKCS#15.
* Auditing.
- Audit options dialog. (Agent menu: Tools\Audit options)
- Audit log viewer. (Agent menu: Tools\Show audit logs)
* SSH agent's (sshtray) menu layout changed.
* Proposal type selector.
- Legacy proposal: 3DES, DES, md5, modp 1024.
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Updating SSH Sentinel
If you launch the installation package with a previous version of SSH Sentinel software
on your computer, the existing version is automatically updated. The contents (i.e., the
policies, the rules, the authentication keys, etc.) are preserved. Only the software
version is updated.
Removing SSH Sentinel
Before removing the software, you are advised to do the following:
1. Export and save any data in the SSH Sentinel that you might need in the future. For
example, you might want to save the trusted root certificates for later use. Since
removing the software will delete all files related to the software, save the data in a
separate folder.
2. Save all unsaved data in other applications and close all open applications.
To remove the software, use the standard Windows Remove Programs procedure:
1. Open Add/Remove Programs under Settings in the Start menu.
2. Select SSH Sentinel from the listing.
3. Complete the removal by restarting the computer.
You can re-install the software after completely removing it. Import the saved data to
your security policy after installation.
Copyright Ó 2001 SSH Communications Security Corp. SSH, ssh, SSH Secure Shell, and SSH
Sentinel are trademarks or registered trademarks of SSH Communications Security Corp.
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Chapter 3 - Service, Warranty and Tech
Support
Introduction
This chapter starts out with statements about your RouteFinder two-year warranty. The
next section, Tech Support, should be read carefully if you have questions or problems
with your RouteFinder. It includes the technical support phone numbers, space for
recording your product information, and an explanation of how to send in your
RouteFinder should you require service.
Limited Warranty
Multi-Tech Systems, Inc. (“MTS”) warrants that its products will be free from defects in
material or workmanship for a period of two years from the date of purchase, or if proof
of purchase is not provided, two years from date of shipment. MTS MAKES NO OTHER
WARRANTY, EXPRESSED OR IMPLIED, AND ALL IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY
DISCLAIMED. This warranty does not apply to any products which have been damaged
by lightning storms, water, or power surges or which have been neglected, altered,
abused, used for a purpose other than the one for which they were manufactured,
repaired by the customer or any party without MTS’s written authorization, or used in
any manner inconsistent with MTS’s instructions.
MTS’s entire obligation under this warranty shall be limited (at MTS’s option) to repair
or replacement of any products which prove to be defective within the warranty period,
or, at MTS’s option, issuance of a refund of the purchase price. Defective products must
be returned by Customer to MTS’s factory transportation prepaid.
MTS WILL NOT BE LIABLE FOR CONSEQUENTIAL DAMAGES AND UNDER NO
CIRCUMSTANCES WILL ITS LIABILITY EXCEED THE PURCHASE PRICE FOR DEFECTIVE
PRODUCTS.
On-line Warranty Registration
If you would like to register your RouteFinder electronically, you can do so at the
Multi-Tech has an excellent staff of technical support personnel available to help you get
the
most out of your Multi-Tech product. If you have any questions about the operation of
this unit, call 1-800-972-2439. Please fill out the RouteFinder information (below), and
have it available when you call. If your RouteFinder requires service, the tech support
specialist will guide you on how to send in your RouteFinder (refer to the next section).
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Recording RouteFinder Information
Please fill in the following information on your Multi-Tech RouteFinder. This will help
tech support in answering your questions. (The same information is requested on the
Warranty Registration Card.)
Model No.: ________________________ Serial No.: _________________________
Software Version: ____________________
The Model No. and Serial No. are on the bottom of the RouteFinder; additional
information is provided on the SSH IPSec Client pak.
Provide the configuration information (e.g., Default Gateway and other IP addresses
used) from the Address Table in Chapter 2 of the RF650VPN User Guide manual, as well
as any available LiveLog or Reporting information.
Also, note the status of your RouteFinder including LED indicators, screen messages,
diagnostic test results, problems with a specific application, etc. Use the space below to
note the RouteFinder status:
_______________________________________________________________
_______________________________________________________________
_______________________________________________________________
_______________________________________________________________
_______________________________________________________________
_______________________________________________________________
_______________________________________________________________
_______________________________________________________________
Contacting Tech Support via E-mail
If you prefer to receive technical support via the Internet, you can contact Tech Support
responding to e-mails from our technical staff please attach all previous e-mails to
assist us in giving you a speedy response. Also include a Case Number if one was given
to you. For faster service please contact the Technical Support Pool. Provide model,
serial, firmware/software level and operating system as appropriate. Also provide your
full name with surname in capitals, company name and contact telephone number.
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Service
If your tech support specialist decides that service is required, your RouteFinder may be
sent (freight prepaid) to our factory. Return shipping charges will be paid by Multi-Tech
Systems. Include the following with your RouteFinder:
• a description of the problem.
• return billing and return shipping addresses.
• contact name and phone number.
• check or purchase order number for payment if the RouteFinder is out of
warranty. (Check with your technical support specialist for the standard repair
charge for your RouteFinder).
• if possible, note the name of the technical support specialist with whom you
spoke.
If you need to inquire about the status of the returned product, be prepared to provide
the serial number of the product sent. Send your RouteFinder to this address:
MULTI-TECH SYSTEMS, INC.
2205 WOODALE DRIVE
MOUNDS VIEW, MINNESOTA 55112
ATTN: SERVICE OR REPAIRS
You should also check with the supplier of your RouteFinder on the availability of loaner
units and/or local service in your area.
Multi-Tech on the Internet
Ordering Accessories
SupplyNet, Inc. supplies replacement transformers, cables and connectors for select
Multi-Tech products. You can place an order with SupplyNet via mail, phone, fax or the
Internet at:
Mail: SupplyNet, Inc.
614 Corporate Way
Valley Cottage, NY 10989
Phone: 800 826-0279
Fax: 914 267-2420
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SupplyNet On-line Ordering Instructions
list, select Multi-Tech and click GO! .
2. To order, type in the quantity, and click Add to Order .
3. Click Review Order to change your order.
4. After you have selected all of your items click Checkout to finalize the order. The
SupplyNet site uses Verisign’s Secure Socket Layer (SSL) technology to ensure your
complete shopping security.
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Appendix A - RFIPSC-5/10/50 Client Software CD
The RouteFinder RFIPSC-5/10/50 CD contains the SSH Sentinel IPSec Client files as shown below.
When you insert the CD in your computer's CD-ROM drive, the SSH Sentinel IPSec Client software
Install screen displays. (If the Program Not Found message displays or if the Auto run feature
does not function, click on the file Autorun.bat (
)in the CDs root directory.
Each of the initial CD Install screen selections is described below.
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Click Install IPSEC Client Software to load the SSH Sentinel IPSec Client Software and either
run the program from the CD or save it to your computer's hard disk drive (the initial screen is
shown below).
Click Read the End User Licensing Agreement to view the Multi-Tech Multi-User Software
License Agreement (the initial screen is shown below).
Note that the Software License Agreement is also provided in Appendix B of this manual.
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Click Read the Installation User Guide to view and/or print the full online User Guide manual
(this document). You can also find it directly on the CD in Acrobat format (InstallationGuide.pdf),
User Guide manual provides all of the Quick Start Guide information, plus detatiled software
operation and maintenance information, plus a glossary of terms and an index.
Click Read the Installation Quick Start Guide to view and/or print the online Quick Start
Guide manual (the printed manual). You can also find it directly on the System CD in Acrobat
This is an Adobe Acrobat file - if you don't have the Acrobat Reader, download it from
http://www.adobe.com. The electronic version of the printed Quick Start Guide manual provides
the information necessary to get the RF650VPN running quickly (how to set up and install the
SSH IPSec Client software). For additional information refer to the full online User Guide manual.
software online at the Multi-Tech web site.
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Appendix B - Multi-User Software License
Agreement
Multi-Tech Systems, Inc.
Multi-User Software License Agreement
IMPORTANT – READ BEFORE OPENING OR ACCESSING SOFTWARE
This is a basic multi-user software license granted by Multi-Tech Systems, Inc., a Minnesota
corporation, with its mailing address at 2205 Woodale Drive, Mounds View, MN 55112.
This is a legal agreement between you (either an individual or a single entity) and Multi-Tech
Systems, Inc. for the Multi-Tech software product enclosed, which includes computer software
and may include associated media, printed materials, and "online" or electronic documentation
("SOFTWARE PRODUCT"). The SOFTWARE PRODUCT also includes any updates and supplements
to the original SOFTWARE PRODUCT provided to you by Multi-Tech.
Any software provided along with the SOFTWARE PRODUCT that is associated with a separate
end-user license agreement is licensed to you under the terms of that license agreement.
By installing, copying, downloading, accessing, or otherwise using the SOFTWARE PRODUCT,
you agree to be bound by the terms of that separate end-user license agreement.
This copy of Multi-Tech Systems software is provided only on the condition that you, Customer,
agree to the following license agreement. READ THIS LICENSE CAREFULLY. If you do not agree
to the terms contained in this license, return the packaged program UNOPENED to the place you
obtained it. If you agree to the terms contained in this license, fill out the enclosed Software
Registration Card, and return the card by mail. Registration may also be done on Multi-Tech
agreement to be bound by the terms and conditions of this Software License Agreement. Your
right to use the software terminates automatically if you violate any part of this software license
agreement.
Multi-Tech Software License Agreement
Multi-Tech Systems, Inc. (MTS) agrees to grant and Customer agrees to accept on the following
terms and conditions, a non-transferable and non-exclusive license to use the software
program(s) delivered with this Agreement.
GRANT OF LICENSE. MTS grants Customer the right to use one copy of the software on a single
product (the Licensed System). You may not network the software or otherwise use it on more
than one product at the same time.
COPYRIGHT. The software is owned by MTS and is protected by United States copyright laws and
international treaty provisions. Therefore, Customer must treat the software like any copyrighted
material. Customer may install the software to a single hard disk and keep the original for backup
or archival purposes. Customer shall NOT copy, or translate into any language, in whole or in
part, any documentation which is provided by MTS in printed form under this Agreement.
OTHER RESTRICTIONS. The software may not be assigned, sublicensed, translated or otherwise
transferred by Customer without prior written consent from MTS. Customer may not reverse
engineer, decompile, or disassemble the software. Any updates shall be used only on the
Licensed System, and shall remain subject to all other terms of this Agreement. Customer agrees
not to provide or otherwise make available the software including, but not limited to
documentation, programs listings, object code, or source code, in any form, to any person other
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than Customer and his employees and /or agents, without prior written consent from MTS.
Customer acknowledges that the techniques, algorithms, and processes contained in the software
are proprietary to MTS and Customer agrees not to use or disclose such information except as
necessary to use the software.
Customer shall take reasonable steps consistent with steps taken to protect its own proprietary
information to prevent the unauthorized copying or use by third parties of the software or any of
the other materials provided under this Agreement. Any previous version of the software must be
destroyed or returned to Multi-Tech Systems, Inc. within 90 days of receipt of the software
upgrade or update.
LIMITED WARRANTY. MTS warrants that the software will perform substantially in accordance to
the product specifications in effect at the time of receipt by Customer. If the MTS software fails to
perform accordingly, MTS will optionally repair any defect, or replace it. This warranty is void if
the failure has resulted from accident, abuse, or misapplication. A Software Registration Card
must be on file at MTS for this warranty to be in effect. In all other respects, the MTS software is
provided AS IS. Likewise, any other software provided with MTS software is provided AS IS.
THE FOREGOING WARRANTY IS IN LIEU ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED,
INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT WILL MTS BE LIABLE FOR CONSEQUENTIAL
DAMAGES RESULTING FROM USE OF THE LICENSED PROGRAM, WHETHER AS A RESULT OF MTS
NEGLIGENCE OR NOT, EVEN IF MTS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH
DAMAGES. MTS ALSO DISCLAIMS ANY LIABILITY IN CONTRACT OR OTHERWISE FOR THE
DEFECT OR NON-PERFORMANCE OF ANY SEPARATE END-USER LICENSED SOFTWARE PRODUCT
INCLUDED WITH MTS’ SOFTWARE.
INDEMNIFICATION. MTS will indemnify and defend Customer from any claim that the software
infringes on any copyright, trademark, or patent. Customer will indemnify and defend MTS
against all other proceedings arising out of Customers use of the software.
GENERAL. If any of the provisions, or portions thereof, of this Agreement are invalid under any
applicable statute or rule of law, they are to that extent deemed to be omitted.
This is the complete and exclusive statement of the Agreement between the parties, which
supersedes all proposals, oral, written and all other communications between the parties relating
to the subject matter of this Agreement. This Agreement may only be amended or modified in
writing, signed by authorized representatives of both parties.
This Agreement shall be governed by the laws of the State of Minnesota. The waiver of one
breach or default hereunder shall not constitute the waiver of any subsequent breach or default.
Licensee also agrees to the following:
I am not a citizen, national, or resident of, and am not under the control of the government of:
Afghanistan, Cuba, Iran, Iraq, Libya, Montenegro, North Korea, Pakistan, Serbia, Sudan, Syria,
nor any other country to which the United States has prohibited export. I will not download or by
any other means export or re-export the Programs, either directly or indirectly, to the above
countries, nor to citizens, nationals or residents of the above countries. I am not listed on the
United States Department of Treasury lists of Specially Designated Nationals, Specially
Designated Terrorists, and/or Specially Designated Narcotics Traffickers, nor am I listed on the
United States Department of Commerce Table of Denial Orders. I will not download or otherwise
export or re-export the Programs, directly or indirectly, to persons on the above mentioned lists.
I will not use the Programs for, and will not allow the Programs to be used for, any purposes
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prohibited by United States law, including, without limitation, for the development, design,
manufacture or production of nuclear, chemical, or biological weapons of mass destruction.
Licensee agrees that by purchase and/or use of the Software, s/he hereby accepts and agrees to
the terms of this License Agreement.
Multi-User Limited Warranty and License Agreement
The software contained in this package is licensed by Multi-Tech Systems, Inc., to the original
end-user purchaser, hereafter referred to as Licensee, of this product for site use. A site is
defined as a single business, government, or academic location, such as a building, a floor of a
building, a campus, etc., and covers no more than 250 users at that location. A licensee may be
a Local Area Network administrator, MIS director, purchasing agent, or other representative who
acts on behalf of the users at that single site. This license provides for use of the distribution
diskette, other accompanying programs, where applicable, and one copy of the documentation.
The software programs and installation utilities, hereafter referred to as Software, consist of the
computer program files included on the original distribution diskette(s) or CD-ROM(s).
Licensee agrees that by purchase and/or use of the Software, s/he hereby accepts and agrees to
the terms of this License Agreement.
In consideration of mutual covenants contained herein, and other good and valuable
considerations, the receipt and sufficiency of which is acknowledged, Multi-Tech Systems, Inc.,
does hereby grant to the Licensee a non-transferable and non-exclusive license to use the
Software and accompanying documentation under the following terms and conditions:
The software is furnished to the Licensee as the single site representative for execution and use
on as many workstations as that single site contains, for up to 250 users inclusively. Software
and manuals may be copied, with the inclusion of the Multi-Tech Systems, Inc., copyright notice,
for use within that single site. Additional manuals may be ordered from Multi-Tech Systems, Inc.,
for a nominal charge.
This license covers only the stipulated single site. The Licensee hereby agrees not to provide, or
otherwise make available, any portion of this software in any form to any third party without the
prior express written approval of Multi-Tech Systems, Inc. Licensee is hereby informed that this
Software contains confidential, proprietary, and valuable trade secrets developed by or licensed
to Multi-Tech Systems, Inc., and agrees that sole ownership shall remain with Multi-Tech
Systems, Inc.
The Software and documentation are copyrighted. Except as provided herein, the Software and
documentation supplied under this agreement may not be copied, reproduced, published,
licensed, sub-licensed, distributed, transferred, or made available in any form, in whole or in part,
to others without expressed written permission of Multi-Tech Systems, Inc. Copies of the
Software may be made to replace worn or deteriorated copies, for archival, or back-up purposes.
Licensee agrees to implement sufficient security measures to protect Multi-Tech Systems, Inc.’s
proprietary interests, and not to allow the use, copying, or transfer by any means, other than in
accordance with this agreement.
Licensee agrees that any breach of this agreement will be damaging to Multi-Tech Systems, Inc.
LICENSEE AGREES THAT ALL WARRANTIES, IMPLIED OR OTHERWISE, WITH REGARD TO THIS
SOFTWARE, INCLUDING ALL WARRANTIES OF MERCHANTABILITY AND FITNESS FOR ANY
PARTICULAR PURPOSE ARE EXPRESSLY WAIVED, AND NO LIABILITY SHALL EXTEND TO ANY
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DAMAGES, INCLUDING CONSEQUENTIAL DAMAGES, WHETHER OR NOT KNOWN TO MULTI-TECH
SYSTEMS, INC. IT IS HEREBY EXPRESSLY AGREED THAT LICENSEE’S REMEDY IS LIMITED TO
REPLACEMENT OR REFUND OF THE LICENSE FEE, AT THE OPTION OF MULTI-TECH SYSTEMS,
INC., FOR DEFECTIVE DISTRIBUTION MEDIA. There is no warranty for misused materials.
If this package contains multiple media formats (e.g., both 3.5" disk(s) and CD-ROM), they are
provided only to facilitate use at a single site. Neither this Software, nor its accompanying
documentation may be modified or translated without the written permission of Multi-Tech
Systems, Inc.
This agreement shall be governed by the laws of the State of Minnesota. The terms and
conditions of this agreement shall prevail regardless of the terms of any other submitted by the
Licensee. This agreement supersedes any proposal or prior agreement. Licensee further agrees
that this License Agreement is the complete and exclusive Statement of Agreement, and
supersedes oral, written, or any other communications between Multi-Tech Systems, Inc., and
Licensee relating to the subject matter of this agreement. This agreement is not assignable
without written permission of an authorized agent of Multi-Tech Systems, Inc.
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Register Your Software
(U.S. Residents)
Thank you for purchasing software from Multi-Tech Systems. Choose one of the
following options to register your software:
By Mail: Complete the registration form and mail.
By Fax: Fax this completed registration card to: (763) 785-9874
Date Purchased: ___/___/___
Product __________________________
Software Serial Number ___________________ Version # _________________
First Name _____________________ Last Name ___________________________
Company ________________________________________________________
Address ________________________________________________________
City _____________________ State ______________ Zip _________________
Daytime Phone with area code ______________________________________
Fax ________________________________
Email address ________________________________
Purchased from:
? Distributor
? Reseller
? Other _____________________
The best way to contact me is by:
? Mail
? Fax
? Phone
? Email
? I do not wish to be on a mailing list
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Register Your Software
(outside the United States)
Thank you for purchasing software from Multi-Tech Systems. Choose one of the
following options to register your software:
By Mail: Complete the registration card, affix postage and mail.
By Fax: Fax this completed registration card to: + (763) 785-9874
Date Purchased: ___/___/___
Product ________________________________
Version _________________
Software Serial Number ___________________
First Name ____________________ Last Name _____________________________
Company ___________________________________________________________
Address ____________________________________________________________
City _______________State/Providence ___________ Zip/Postal Code _________
Country _________________ Daytime Phone with area code __________________
Fax ________________________________
Email address ________________________________
Purchased from:
? Distributor
? Reseller
? Other _____________________
The best way to contact me is by:
? Mail
? Fax
? Phone
? Email
? I do not wish to be on a mailing list
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82013151 (B)
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