MultiVOIPTM FX
SIP Gateways
User Guide for Voice/IP Gateways
Models: MVPFX2-2
MVPFX2-4
MVPFX2-8
Download from Www.Somanuals.com. All Manuals Search And Download.
CONTENTS
CHAPTER 1: OVERVIEW......................................................................................................................................................5
ABOUT THIS MANUAL..............................................................................................................................................................6
INTRODUCTION TO ANALOG MULTIVOIP FX SIP GATEWAY VOICE-OVER-IP UNITS (MVPFX2-2/4/8) ................................7
MultiVOIP Front Panel LEDs ...........................................................................................................................................10
COMPUTER REQUIREMENTS ...................................................................................................................................................12
SPECIFICATIONS .....................................................................................................................................................................12
INSTALLATION AT A GLANCE .................................................................................................................................................13
RELATED DOCUMENTATION...................................................................................................................................................13
CHAPTER 2: QUICK START GUIDE.................................................................................................................................14
MULTIVOIP STARTUP TASKS ................................................................................................................................................15
Phone/IP Details *Absolutely Needed* Before Starting the Installation...........................................................................16
Gather IP Information........................................................................................................................................................................ 16
Gather Telephone Information (Analog) ........................................................................................................................................... 16
Config Info CheckList....................................................................................................................................................................... 17
Identify Remote VOIP Site to Call.................................................................................................................................................... 17
Command/Control Computer Setup (Specs & Settings) ....................................................................................................18
Placement ..........................................................................................................................................................................18
Quick Hookup for MVPFX2-4 & MVPFX2-8....................................................................................................................19
Quick Hookup for MVPFX2-2 ...........................................................................................................................................20
Ensure that Java & Browser Versions will Support Web-Based GUI ...............................................................................21
Changing the IP Address through the Console Connection ..............................................................................................21
Phone/IP Starter Configuration.........................................................................................................................................28
Phonebook Starter Configuration (with remote voip)........................................................................................................29
Outbound Phonebook ........................................................................................................................................................................ 29
Inbound Phonebook........................................................................................................................................................................... 32
Phonebook Tips .................................................................................................................................................................34
Phonebook Example ..........................................................................................................................................................36
Connectivity Test ...............................................................................................................................................................41
Troubleshooting.................................................................................................................................................................43
CHAPTER 3: MECHANICAL INSTALLATION AND CABLING..................................................................................44
INTRODUCTION.......................................................................................................................................................................45
SAFETY WARNINGS ................................................................................................................................................................45
General Safety ...................................................................................................................................................................45
Lithium Battery Caution ....................................................................................................................................................45
Ethernet (WAN) Ports Caution..........................................................................................................................................45
Safety Warnings Telecom...................................................................................................................................................46
UNPACKING YOUR MULTIVOIP.............................................................................................................................................47
Unpacking the MVPFX2-4/8..............................................................................................................................................47
Unpacking the MVPFX2-2.................................................................................................................................................48
Safety Recommendations for Rack Installations of MVPFX2-4 or MVPFX2-8.................................................................50
19-Inch Rack Enclosure Mounting Procedure...................................................................................................................51
CABLING PROCEDURE FOR MVPFX2-4/8...............................................................................................................................52
Cabling Procedure for MVPFX2-2....................................................................................................................................53
CHAPTER 4: MULTIVOIP & AUXILIARY SOFTWARE...............................................................................................55
INTRODUCTION.......................................................................................................................................................................56
SUMMARY ..............................................................................................................................................................................56
CHAPTER 5: TECHNICAL CONFIGURATION...............................................................................................................57
CONFIGURING THE MULTIVOIP.............................................................................................................................................58
CONFIGURATION BY WEB GUI...............................................................................................................................................59
Pre-Requisites....................................................................................................................................................................59
IP Parameters..................................................................................................................................................................................... 59
Telephony Interface Parameters ........................................................................................................................................................ 60
Config Info CheckList....................................................................................................................................................................... 60
3
Download from Www.Somanuals.com. All Manuals Search And Download.
Contents
MultiVOIP User Guide
Procedure for Configuration by Web GUI (Summary)......................................................................................................61
Local Configuration Procedure (Detailed)........................................................................................................................61
CHAPTER 6: PHONEBOOK CONFIGURATION...........................................................................................................101
CONFIGURING MULTIVOIP PHONEBOOKS ...........................................................................................................................102
PHONEBOOK EXAMPLES .......................................................................................................................................................113
2 Site Example .................................................................................................................................................................113
Configuring Mixed Digital/Analog VOIP Systems ..........................................................................................................119
Call Completion Summaries ............................................................................................................................................124
Variations in PBX Characteristics...................................................................................................................................127
CHAPTER 7: OPERATION AND MAINTENANCE .......................................................................................................128
OPERATION AND MAINTENANCE SUMMARY ........................................................................................................................129
System Information screen...............................................................................................................................................130
Statistics Screens .............................................................................................................................................................133
About Call Progress.........................................................................................................................................................133
About IP Statistics............................................................................................................................................................138
GENERAL OPERATION FUNCTIONS .......................................................................................................................................142
Change Username/Password...........................................................................................................................................142
Establishing a Username and Password........................................................................................................................................... 142
About Passwords & Login/Logout from Specific Computers ......................................................................................................... 143
Logout..............................................................................................................................................................................144
Save & Apply ...................................................................................................................................................................144
Reboot Voip .....................................................................................................................................................................145
Restore Factory Defaults.................................................................................................................................................145
UPGRADING MULTIVOIP FIRMWARE...................................................................................................................................146
Introduction .....................................................................................................................................................................146
Identifying Current Firmware Version ............................................................................................................................146
Obtaining Updated Firmware..........................................................................................................................................147
UPGRADING MULTIVOIP FIRMWARE VIA FTP CLIENT AND VOIP’S BUILT-IN FTP SERVER FUNCTION...............................149
SYSLOG SERVER FUNCTIONS ...............................................................................................................................................171
CHAPTER 8 WARRANTY, SERVICE, AND TECH SUPPORT....................................................................................174
LIMITED WARRANTY............................................................................................................................................................175
REPAIR PROCEDURES FOR U.S. AND CANADIAN CUSTOMERS ..............................................................................................175
TECHNICAL SUPPORT ...........................................................................................................................................................176
Contacting Technical Support .........................................................................................................................................176
CHAPTER 9: REGULATORY INFORMATION .............................................................................................................177
EMC, Safety, and R&TTE Directive Compliance............................................................................................................178
FCC DECLARATION..............................................................................................................................................................178
Industry Canada ..............................................................................................................................................................178
FCC Part 68 Telecom......................................................................................................................................................178
Canadian Limitations Notice...........................................................................................................................................179
WEEE Statement..............................................................................................................................................................180
APPENDIX A: CABLE PINOUTS.....................................................................................................................................181
APPENDIX A: CABLE PINOUTS.............................................................................................................................................182
Command Cable ..............................................................................................................................................................182
Ethernet Connector..........................................................................................................................................................182
APPENDIX B: TCP/UDP PORT ASSIGNMENTS...........................................................................................................183
WELL KNOWN PORT NUMBERS............................................................................................................................................184
PORT NUMBER ASSIGNMENT LIST........................................................................................................................................184
INDEX ....................................................................................................................................................................................185
4
Download from Www.Somanuals.com. All Manuals Search And Download.
Chapter 1: Overview
5
Download from Www.Somanuals.com. All Manuals Search And Download.
Overview
MultiVOIP User Guide
About This Manual
This manual is about Voice-over-IP products made by Multi-Tech Systems, Inc. It describes three analog
MultiVOIPTM FX units that operate with the SIP transmission protocol only, namely, models MVPFX2-2,
MVPFX2-4, and MVPFX2-8.
These MultiVOIP units can inter-operate with other contemporary analog MultiVOIP units (MVP130,
MVP130FXS, MVP210, MVP410, and MVP810), with contemporary SIP-Surivability MultiVOIP units
(MVP210-SS, MVP410-SS, and MVP810-SS), with contemporary BRI MultiVOIP units (MVP410ST &
MVP810ST), with contemporary digital T1/E1/ISDN-PRI MultiVOIP units (MVP2410 and MVP3010), and
with the earlier generation of MultiVOIP products (MVP200, MVP400, MVP800, MVP120, etc.)
The table below describes the vital characteristics of the various models described in this manual.
Analog MultiVOIP SIP-Only Gateways
Description
MVPFX2-8
MVPFX2-4
MVPFX2-2
Model
Function
analog voip gateway, SIP only,
web GUI only (no Windows
GUI)
analog voip gateway, SIP only,
web GUI only (no Windows
GUI)
analog voip gateway, SIP only,
web GUI only (no Windows
GUI)
Capacity
8 channels
4 channels
2 channels
Chassis/
Mounting
19” 1U rack mount
19” 1U rack mount
table-top unit
How to Use This Manual. In short, use the index and the examples.
When our readers crack open this large manual, they generally need one of two things: information on a
very specific software setting or technical parameter (about telephony or IP) or they need help when setting
up phonebooks for their voip systems. The index gives quick access to voip settings and parameters. It’s
detailed. Use it. The best way to learn about phonebooks is to wade through examples like those in our
Phonebook Configuration chapter. Finally, this manual is meant to be comprehensive. If you notice that
something important is lacking, please let us know.
Additional Resources. The MultiTech web site (www.multitech.com) offers both a list of Frequently Asked
Questions (the MultiVOIP FAQ) and a collection of resolutions of issues that MultiVOIP users have
encountered (these are Troubleshooting Resolutions in the searchable Knowledge Base).
6
Download from Www.Somanuals.com. All Manuals Search And Download.
MultiVOIP FX User Guide
Overview
Introduction to Analog MultiVOIP FX
SIP Gateway Voice-over-IP Units
(MVPFX2-2/4/8)
VOIP: The Free Ride. We proudly present Multi-Tech's MVPFX2-2/4/8 MultiVOIPTM FX SIP Gateways.
These three models allow voice/fax communication to be transmitted at no additional expense over your
existing IP network, which has ordinarily been data only. To access this free voice and fax communication,
you simply connect the MultiVOIP to your telephone equipment and your existing Internet connection.
These analog MultiVOIPs inter-operate readily with T1 or E1 MultiVOIP units.
WAN
1
2
3
4
5
6
7
8
SPD
COL
Figure 1-1: MVPFX2-8 Chassis
Ethernet
Voice/Fax 1
Voice/Fax
2
Power
FDX SPD COL
LNK
Boot
Figure 1-2: MVPFX2-2 Chassis
Capacity. The MultiVOIP FX model MVPFX2-8 is an eight-channel unit, the model MVPFX2-4 is a four-
channel unit, and the MVPFX2-2 is a two-channel unit. All three of these MultiVOIP units have a
10/100Mbps Ethernet interface for its full-featured web-based configuration GUI and a console port for
local access to basic startup configuration parameters (like the gateway’s IP address and password).
Mounting. Mechanically, the MVPFX2-4 and MVPFX2-8 MultiVOIP FX units are designed for a one-high
industry-standard EIA 19-inch rack enclosure. The product must be installed by qualified service
personnel in a restricted-access area, in accordance with Articles 110-16, 10-17, and 110-18 of the National
Electrical Code, ANSI/NFPA 70. The MVPFX2-2 is a table-top unit.
7
Download from Www.Somanuals.com. All Manuals Search And Download.
Overview
MultiVOIP User Guide
Phone System Transparency. These MultiVOIPs inter-operate with a telephone switch or PBX, acting as a
switching device that directs voice and fax calls over an IP network. The MultiVOIPs have “phonebooks,”
directories that determine to who calls may be made and the sequences that must be used to complete calls
through the MultiVOIP. The phonebooks allow the phone user to interact with the VOIP system just as
they would with an ordinary PBX or telco switch. When the phonebooks are set, special dialing sequences
are minimized or eliminated altogether. Once the call destination is determined, the phonebook settings
determine whether the destination VOIP unit must strip off or add dialing digits to make the call appear at
its destination to be a local call.
Voip Protocol. The MVPFX units use the SIP protocol only. (“SIP” means Session Initiation Protocol.)
Data Compression & Quality of Service. The analog MultiVOIPTMFX unit comes equipped with a variety
of data compression capabilities, including G.723, G.729, and G.711 and features DiffServ quality-of-service
(QoS) capabilities.
Management. Configuration and system management for the MVPFX2 units is done primarily through a
web interface. Once you know the IP address of an MVPFX2 unit, you can contact that unit with a web
browser and set the unit’s operating parameters, which are grouped into several separate screens.
Figure 1-3: The Presentation of the MultiVOIP Web-Based GUI (IP Parameters screen shown)
Certain base-level parameters (like the IP address and password of the unit) can be set by connecting the
MVPFX2 unit’s “Console” receptacle to a serial connector on a PC (using a DB9-to-RJ45 connector).
The primary advantage of the web GUI is remote access for control and configuration. The controller PC
and the MultiVOIP unit itself must both be connected to the same IP network and their IP addresses must
be known.
8
Download from Www.Somanuals.com. All Manuals Search And Download.
MultiVOIP FX User Guide
Overview
Logging of System Events. MultiTech has built SysLog Server functionality into the software of the
MultiVOIP units. SysLog is a de facto standard for logging events in network communication systems.
Figure 1-4: Logging with SysLog
The SysLog Server resides in the MultiVOIP unit itself. To implement this functionality, you will need a
SysLog client program (sometimes referred to as a “daemon”). SysLog client programs, both paid and
freeware, can be obtained from Kiwi Enterprises, among other firms. See www.kiwisyslog.com. SysLog
client programs essentially give you a means of structuring console messages for convenience and ease of
use.
MultiTech Systems does not endorse any particular SysLog client program. SysLog client programs by any
qualified provider should suffice for use with MultiVOIP units. Kiwi’s brief description of their SysLog
program indicates the typical scope of such programs. “Kiwi Syslog Daemon is a freeware Syslog Daemon
for the Windows platform. It receives, logs, displays and forwards Syslog messages from hosts such as
routers, switches, Unix hosts and any other syslog enabled device. There are many customizable options
available.”
9
Download from Www.Somanuals.com. All Manuals Search And Download.
Overview
MultiVOIP User Guide
MultiVOIP Front Panel LEDs
LED Types. The MultiVOIPs have two types of LEDs on their front panels:
(1) general operation LED indicators (for power, booting, and
ethernet functions), and
(2) channel operation LED indicators that describe the data traffic and performance in each VOIP data
channel.
Active LEDs. On both the MVPFX2-4 and MVPFX2-8, there four WAN LEDs and eight channel-operation
LEDs. However, on the MVPFX2-4, only the left four sets of channel-operation LEDs are functional. On the
MVPFX2-8, all eight sets are functional.
WAN
1
2
3
4
5
6
7
8
SPD
COL
Figure 1-5. MVPFX2-8 LEDs
Similarly, the MVPFX2-2 has four WAN/Ethernet general-operation indicator LEDs and two channel-
operation LEDs, one for each channel.
Ethernet
Voice/Fax 1
Voice/Fax 2
Power
FDX SPD COL
LNK
Boot
Figure 1-6. MVPFX2-2 LEDs
10
Download from Www.Somanuals.com. All Manuals Search And Download.
MultiVOIP FX User Guide
Overview
LED Descriptions for MultiVOIP-FX2 Units
Front Panel LED Definitions
LED NAME DESCRIPTION
General Operation LEDs (one set on each MultiVOIP model)
Power
Boot
Indicates presence of power.
After power up, the Boot LED will be on briefly while the
MultiVOIP is booting. It lights whenever the MultiVOIP is
booting or downloading a setup configuration data set.
FDX. LED indicates whether Ethernet connection is
half-duplex or full-duplex (FDX) and, in half-duplex
mode, indicates occurrence of data collisions. LED is
on constantly for full-duplex mode; LED is off
constantly for half-duplex mode. When operating in
half-duplex mode, the LED will flash during data
collisions.
Ethernet
LNK. Link/Activity LED. This LED is lit if Ethernet
connection has been made. It is off when the link is
down (i.e., when no Ethernet connection exists).
While link is up, this LED will flash off to indicate data
activity.
SPD. Data speed indicator. When lit, data rate is
100 Mbps. When not lit, data rate is 10 Mbps.
COL. Collision indicator. Lit when data
collision is detected on Ethernet network.
Channel-Operation LEDs
On MVPFX2-2 only. This indicator is lit when there is
Voice/Fax 1
Voice/Fax 2
1, 2, 3, ... 8
call activity on Channel 1. If the voip channel is
operating as FXS, the LED is ON when the device
attached to the channel is off hook. If the voip channel
is operating as FXO, the LED is ON when the voip has
seized the line.
On MVPFX2-2 only. This indicator is lit when there is
call activity on Channel 2. If the voip channel is
operating as FXS, the LED is ON when the device
attached to the channel is off hook. If the voip channel
is operating as FXO, the LED is ON when the voip has
seized the line.
On MVPFX2-4 and MVPFX2-8. There is one LED for
each voip channel. The indicator for any channel is lit
when there is call activity on that voip channel. If the
voip channel is operating as FXS, the LED is ON when
the device attached to the channel is off hook. If the
voip channel is operating as FXO, the LED is ON
when the voip has seized the line.
11
Download from Www.Somanuals.com. All Manuals Search And Download.
Overview
MultiVOIP User Guide
Computer Requirements
The command computer used in conjunction with the MultiVOIP must meet these requirements:
(a) any reasonably modern PC,
(b) must have an up-to-date version of Java installed (v. 1.5 or higher),
(c) must have an up-to-date web browser installed (at this writing, up-to-date browsers would include
Internet Explorer 6.0(+), Netscape 6.0(+), or Mozilla FireFox 1.0(+).),
(d) must have IP access to the MultiVOIP, and
(e) optionally, have an available serial COM port for a console connection to the MultiVOIP.
This PC will generally be in contact with the MVPFX2 unit via the web. The Console connection, which
requires a cable directly between the PC and the MultiVOIP is, essentially, a backup method of connecting
to the voip. This direct connection can be used to reset the MultiVOIP’s IP address and to upgrade
firmware. The direct connection is not involved in the general operation of the MultiVOIP unit.
Specifications
Parameter
/Model
Operating
Voltage/
Current
MVPFX2-4
MVPFX2-8
MVPFX2-2
9 VDC, 1 A,
External power
supply
100-240 VAC,
1.2 - 0.6 A
100-240 VAC
1.2 - 0.6 A
50/60 Hz
50/60 Hz
50/60 Hz
Mains
Frequencies
Power
16 watts
26 watts
10 watts
Consumption
Mechanical
Dimensions
1.75” H x
17.4” W x
8.5” D
1.75” H x
17.4” W x
8.5” D
6.2” W x
9” D x
1.4” H
4.5cm H x
44.2 cm W x
21.6 cm D
7.1 lbs.
(3.2 kg)
4.5cm H x
44.2 cm W x
21.6 cm D
7.24 lbs.
(3.5 kg)
includes power
supply
15.8cm W x
22.9cm D x
3.6cm H
1.8lbs (.82kg)
2.6lbs (1.17kg)
without supply
Weight
includes power
supply
Operating
Temperature
0° to +60°C (32°
to +120°F);
humidity range
20-90% (non-
condensing)
-10°C to +85°C
0° to +60°C (32° to 0° to +60°C (32° to
+120°F); humidity
range 20-90%
+120°F); humidity
range 20-90%
(non-condensing)
(non-condensing)
Storage
Temperature
-10°C to +85°C
-10°C to +85°C
12
Download from Www.Somanuals.com. All Manuals Search And Download.
MultiVOIP FX User Guide
Overview
Installation at a Glance
The basic steps of installing your MultiVOIP network involve unpacking the units, connecting the cables,
and configuring the units using the MultiVOIP web-based graphic user interface (GUI), and confirming
connectivity with another voip site. This process results in a fully functional Voice-Over-IP network.
Related Documentation
The MultiVOIP User Guide (the document you are now reading) comes in electronic form and is included
on your system CD. It presents in-depth information on the features and functionality of Multi-Tech’s
MultiVOIP Product Family. The MultiVOIP Cabling Guide, a printed document, is shipped with each
MVPFX2 unit.
The CD media is produced using Adobe AcrobatTM for viewing and printing the user guide. To view or
print your copy of a user guide, load Acrobat ReaderTM on your system. The Acrobat Reader is included on
the MultiVOIP CD and is also a free download from Adobe’s Web Site:
www.adobe.com/prodindex/acrobat/readstep.html
This MultiVOIP User Guide is also available on Multi-Tech’s Web site at:
http://www.multitech.com
Viewing and printing a user guide from the Web also requires that you have the Acrobat Reader loaded on
your system. To select the MultiVOIP User Guide from the Multi-Tech Systems home page, click Documents and then click
MultiVOIP Family in the product list drop-down window. All documents for this MultiVOIP Product Family will be
displayed. You can then choose User Guide (MultiVOIP Product Family) to view or download the .pdf file.
Entries (organized by model number) in the “knowledge base” and ‘troubleshooting resolutions’ sections of
the MultiTech web site (found under “Support”) constitute another source of help for problems
encountered in the field.
13
Download from Www.Somanuals.com. All Manuals Search And Download.
Chapter 2: Quick Start Guide
14
Download from Www.Somanuals.com. All Manuals Search And Download.
MultiVOIP FX Quick Start Guide
Preliminaries & Info Gathering
This chapter contains streamlined instructions to get the MultiVOIP up and running quickly. These start-
up instructions include assistance on setting up the MultiVOIP’s Inbound and Outbound Phonebooks.
These sections of the Quick Start Guide may be particularly useful for phonebook configuration:
Phonebook Starter Configuration
Phonebook Tips
Phonebook Example (One Common Situation)
The Quick Start Guide also contains a “Phonebook Worksheet” section. You may want to print out several
worksheet copies. Paper copies can be very helpful in comparing phonebooks at multiple sites at a glance.
This will assist you in making the phonebooks clear and consistent and will reduce ‘surfing’ between
screens on the configuration program.
A printed Cabling Guide is shipped with the MultiVOIP and an electronic copy is included on the Product
CD.
MultiVOIP Startup Tasks
Task
Summary
ꢀ Collecting Phone/IP
The MultiVOIP must be configured to interface with
your particular phone system and IP network. To do so,
certain details must be known about those phone and IP
systems.
Details ( vital! )
ꢀ Command/Control
Computer Setup:
Specs & Settings
Some modest minimum specifications must be met. A
COM port must be set up.
ꢀ Placement
Decide where you’ll mount the voip.
ꢀ Hookup
Connect power, phone, and data cables per the Quick
Hookup diagrams in this chapter.
ꢀ Software Installation
Check that an up-to-date version of Java (version 1.5) is
on your computer. If not, install it from the MultiVOIP
CD or the Java website.
ꢀ Phone/IP Starter
You will enter phone numbers and IP addresses. You’ll
use default parameter values where possible to get the
system running quickly.
Configuration
Use “Config Info CheckList” (page 17).
ꢀ Phonebook Starter
The phonebook is where you specify how calls will be
routed. To get the system running quickly, you’ll make
phonebooks for just two voip sites.
Configuration
ꢀ Connectivity Test
You’ll find out if your voip system can carry phone calls
between two sites. That means you’re up and running!
ꢀ Troubleshooting
Detect and remedy any problems that might have
prevented connectivity.
15
Download from Www.Somanuals.com. All Manuals Search And Download.
Preliminaries & Info Gathering
MultiVOIP FX Quick Start Guide
Phone/IP Details *Absolutely Needed*
Before Starting the Installation
The MultiVOIP will interface with both the IP network and the phone system. You must gather
information about the IP network and about the phone system so that the MultiVOIP can be configured to
operate with them properly. A summary of this configuration information appears on page 17 (“Config
Info CheckList”).
Gather IP Information
Ask your computer network
administrator.
Info needed to operate:
all MultiVOIP models.
ꢁ
IP Network Parameters:
Record for each VOIP Site
in System
#
• IP Address
• IP Mask
• Gateway
• Domain Name Server (DNS) Info (optional)
Phone/IP Details *Absolutely Needed*
Gather Telephone Information (Analog)
Analog Phone Parameters
Needed for:
MVPFX2-8
MVPFX2-4
MVPFX2-2
ꢁ
Ask phone company or
telecom manager.
Analog Telephony Interface Parameters:
Record for this VOIP Site
#
• Which interface type is used?
FXS_____ FXO_____
• If FXS, determine whether the line will be used for a
phone, fax, or KTS (key telephone system)
• If FXO, determine if line will be an analog PBX
extension or an analog line from a telco central office
16
Download from Www.Somanuals.com. All Manuals Search And Download.
MultiVOIP FX Quick Start Guide
Preliminaries & Info Gathering
Config Info CheckList
Type of Config Info
Gathered
MultiVOIP
Configuration screen
on which to enter Config
Info
√
IP info for voip unit
● IP address
IP Parameters
● Gateway
● DNS IP (if used)
Interface Type
(Choices: FXS or FXO*)
Interface Parameters
*In FXO/FXS systems, channels used
for phone, fax, or key system are
FXS; channels used for analog PBX
extensions or analog telco lines are
FXO.
Country Code
Network Locations of SIP Proxy
Regional Parameters
SIP Call Signaling
units, if used
(IP Address or Domain Name)
Reminder: Be sure to Save & Apply after entering configuration values.
Identify Remote VOIP Site to Call
When you’re done installing the MultiVOIP, you’ll want to confirm that it is configured and operating
properly. To do so, it’s good to have another voip that you can call for testing purposes. You’ll want to
confirm end-to-end connectivity. You’ll need IP and telephone information about that remote site.
If this is the very first voip in the system, you’ll want to coordinate the installation of this MultiVOIP with
an installation of another unit at a remote site.
17
Download from Www.Somanuals.com. All Manuals Search And Download.
Command PC & Voip Hookups
MultiVOIP FX Quick Start Guide
Command/Control Computer Setup (Specs & Settings)
The computer used for command and control of the MultiVOIP
(a) any reasonably modern PC,
(b) must have an up-to-date version of Java installed (v. 1.5 or higher),
(c) must have an up-to-date web browser installed (at this writing, up-to-date browsers would include
Internet Explorer 6.0(+), Netscape 6.0(+), or Mozilla FireFox 1.0(+).),
(d) must have IP access to the MultiVOIP, and
(e) optionally, have an available serial COM port for a console connection to the MultiVOIP.
The configuration tasks and control tasks the PC will have to do with the MultiVOIP are not especially
demanding. Still, we recommend using a reasonably new computer. The computer that you use to
configure your MultiVOIP need not be dedicated to the MultiVOIP after installation is complete.
COM port on controller PC. If you choose to use the MultiVOIP’s Console connection, you will need an
available COM port on the controller PC. You’ll need to know which COM port is available for use with
the MultiVOIP (COM1, COM2, etc.).
Placement
Mount your MultiVOIP in a safe and convenient location where cables for your network and phone system
are accessible. Rack-mounting instructions are in Chapter 3: Mechanical Installation & Cabling.
18
Download from Www.Somanuals.com. All Manuals Search And Download.
MultiVOIP FX Quick Start Guide
Command PC & Voip Hookups
Quick Hookup for MVPFX2-4 & MVPFX2-8
19
Download from Www.Somanuals.com. All Manuals Search And Download.
Command PC & Voip Hookups
MultiVOIP FX Quick Start Guide
Quick Hookup for MVPFX2-2
VOICE/FAX 1
VOICE/FAX2
WAN CONSOLE POWER
FXS
FXO
FXS
FXO
10/100
RS-232
RJ-45
Connectors
Voice/Fax Channel 1 - 2
Connections
RJ-11
Connectors
FXS FXO
Power Connection
GND
FX S
DB-9 Connector
to
Computer Serial Port
FXO
Console Port Connection
PSTN
WAN/Ethernet Connection
20
Download from Www.Somanuals.com. All Manuals Search And Download.
Auxiliary Software Issues
MultiVOIP FX Quick Start Guide
Ensure that Java & Browser Versions will Support Web-Based GUI
For more details, see Chapter 4: Software Installation in User Guide.
1. MultiVOIP must be properly cabled. Power must be turned on.
2. Is Java Runtime program at level 1.5 or greater? If not, load up-to-date Java version from MultiVOIP CD
or from Java web site.
3. Is web browser of a sufficiently recent version to support MultiVOIP web GUI? (The browser must be
Internet Explorer 6.0(+), Netscape 6.0(+), or FireFox 1.0(+).) If not, download a browser version that is
new enough to support the web GUI.
4. Browse to IP address of MultiVOIP unit (default is 192.168.2.1).
5. If username and password have been established, enter them when prompted by voip.
6. Use web browser GUI to continue with configuration and operation of voip.
Changing the IP Address through the Console Connection
At its initial bootup, the default IP address of the MultiVOIP is 192.168.2.1. If you are not able to access the web GUI
through this IP address (192.168.2.1), then use the procedure below to set a valid IP for operation of the MultiVOIP on your
network.
This procedure also works if the IP address is forgotten.
1. Connect a cable between the MultiVOIP’s “Console” connector and a serial cable on the computer.
2. Launch HyperTerminal or a similar communications program.
21
Download from Www.Somanuals.com. All Manuals Search And Download.
Phone/IP Starter Config.
MultiVOIP FX Quick Start Guide
3. Establish a ‘connection’ in HyperTerminal.
4. Check that HyperTerminal is addressing the correct COM port.
22
Download from Www.Somanuals.com. All Manuals Search And Download.
MultiVOIP FX Quick Start Guide
Phone/IP Starter Config.
5. Check that HyperTerminal’s data rate is set to 115200bps.
6. To begin, HyperTerminal must be connected and ready.
23
Download from Www.Somanuals.com. All Manuals Search And Download.
Phone/IP Starter Config.
MultiVOIP FX Quick Start Guide
7. Reboot the MultiVOIP by turning off its power and turning it back on again.
The ARMBoot prompt will appear on the HyperTerminal screen.
When this screen appears, you must quickly press any key to stop the regular boot-up process (the manual
boot process).
8. Type setenv ipaddr a.b.c.d where a, b, c, & d are the octet values for the desired IP address of the voip.
Press Enter.
Note: When using the setenv command, be careful in your spelling. If you mis-spell ipaddr as “ipadde” for
example, the ARMBoot program will create a new and useless variable entitled ipadde and will not change
the value of the ipaddr variable.
24
Download from Www.Somanuals.com. All Manuals Search And Download.
MultiVOIP FX Quick Start Guide
Phone/IP Starter Config.
9. To confirm that the ipaddr (voip IP address) was indeed changed to the value you want, type printenv at the
mvp-boot> prompt and then press Enter.
10. Type saveenv and press Enter.
11. Turn the voip off and then on again to reboot it.
25
Download from Www.Somanuals.com. All Manuals Search And Download.
Phone/IP Starter Config.
MultiVOIP FX Quick Start Guide
12. Allow the voip to boot up again normally (this will take a few minutes) with the console connection still
active. When the rebooting process is complete (when the boot light is no longer lit), type 1 and press
Enter.
NOTE: This change of IP address is only temporary. You must complete this procedure to make the
change of IP address permanent.
13. Use a web browser to browse to the voip using the IP address that you have just assigned.
14. In the web browser, click on IP Parameters in the sidebar list.
In each field, enter the values that fit your particular network.
26
Download from Www.Somanuals.com. All Manuals Search And Download.
MultiVOIP FX Quick Start Guide
Phone/IP Starter Config.
Click OK.
15. In the sidebar menu, click Save & Apply. Allow the voip to Reboot.
27
Download from Www.Somanuals.com. All Manuals Search And Download.
Phone/IP Starter Config.
MultiVOIP FX Quick Start Guide
Phone/IP Starter Configuration
Full details here:
MVPFX2-2
MVPFX2-4
MVPFX2-8
Technical Configuration chapter
in User Guide
1. Open a browser and go to the IP Address of the MVPFX2 unit. In the sidebar menu click Configuration.
2. Go to Configuration | IP. Enter or alter any IP Parameters, as needed. Click OK.
3. Go to Configuration | Voice/Fax. Select Coder | “Automatic.” At the right-hand side of the dialog box,
click OK. If you know any specific parameter values that will apply to your system, enter them. Click
Copy Channel. Select Copy to All. Click Copy. At main Voice/Fax Parameters screen, click OK to exit
from the dialog box.
4. Enter telephone system information. Go to Configuration | Interface. Enter parameters obtained from
phone company or PBX administrator. Click OK.
5. Go to Configuration | Regional Parameters. Select the Country/Region that fits your situation. Click
OK and confirm. Click OK to exit from the dialog box.
6. Go to Configuration | Logs/Traces.
Select “Enable Console Messages.” Click OK.
To do logging with a SysLog client program, click on “SysLog Server – Enable” in the Logs/Traces screen.
To implement this function, you must install a SysLog client program. For more info, see the “SysLog
Server Functions” section of the Operation & Maintenance chapter of the User Guide.
7. Go to Save &Apply. Click OK. This will save the parameter values that you have just entered.
The MultiVOIP’s “BOOT” LED will light up while the configuration file is being saved and loaded into
the MultiVOIP. Don’t do anything to the MultiVOIP until the “BOOT “LED is off (a loss of power at this
point could cause the MultiVOIP unit to lose the configuration settings you have made).
END OF PROCEDURE.
28
Download from Www.Somanuals.com. All Manuals Search And Download.
MultiVOIP FX Quick Start Guide
Phonebook Starter Config.
Phonebook Starter Configuration (with remote voip)
If the topic of voip phone books is new to you, it may be helpful to read the PhoneBook Tips section (page
34) before starting this procedure.
To do this part of the quick setup, you need to know of another voip that you can call to conduct a test.
Ideally, a test of two voips at the same physical location connected back-to-back should be done first. A
secondary test should be done between two voips at different locations, typically with one voip located
somewhere outside of your building. You must know the phone number and IP address for that site. We
are assuming here that the MultiVOIP will operate in conjunction with a PBX.
You must configure both the Outbound Phonebook and the Inbound Phonebook. A starter configuration
only means that two voip locations will be set up to begin the system and establish voip communication.
Outbound Phonebook
1. Open the browser and go to the IP address of the MultiVOIP unit. In the sidebar menu, select Phone
Book
2. Go to Outbound Phonebook | Add Entry.
3. On a sheet of paper, write down the calling code of the remote voip (area code, country code, city code,
etc.) that you’ll be calling.
Follow the example that best fits your situation.
North America,
Long-Distance Example
Euro, National Call
Example
Technician in Seattle (area
206) must set up one voip
there, another in Chicago
(area 312, downtown).
Technician in central
London (area 0207) to set
up voip there, another in
Birmingham (area 0121).
Answer: Write down 312.
Answer: write down 0121.
Euro, International Call Example
Technician in Rotterdam (country 31; city 010) to
set up one voip there, another in Bordeaux
(country 33; area 05).
Answer: write down 3305.
29
Download from Www.Somanuals.com. All Manuals Search And Download.
Phonebook Starter Config.
MultiVOIP FX Quick Start Guide
4. Suppose you want to call a phone number outside of your building using a phone station that is an
extension from your PBX system (if present). What digits must you dial? Often a “9” or “8” must be
dialed to “get an outside line” through the PBX (i.e., to connect to the PSTN). Generally, “1 “or “11” or
“0” must be dialed as a prefix for calls outside of the calling code area (long-distance calls, national calls,
or international calls).
On a sheet of paper, write down the digits you must dial before you can dial a remote area code.
North America,
Long-Distance Example
Euro, National Call
Example
Seattle-Chicago system.
London/Birming. system.
Seattle voip works with
PBX that uses “8” for all
voip calls. “1” must
immediately precede area
code of dialed number.
London voip works with
PBX that uses “9” for all
out-of-building calls
whether by voip or by
PSTN. “0” must
immediately precede area
code of dialed number.
Answer: write down 81.
Answer: write down 90.
Euro, International Call Example
Rotterdam/Bordeaux system.
Rotterdam voip works with PBX where “9” is
used for all out-of-building calls. “0” must
precede all international calls.
Answer: write down 90.
5. In the “Destination Pattern” field of the Outbound Phone Book Add Entry screen, enter the digits from
step 4 followed by the digits from step 3.
North America,
Long-Distance Example
Seattle-Chicago system.
Euro, National Call
Example
London/Birming. system.
Answer: enter 81312 as
Destination Pat-
tern in Outbound
Phone-book of
Leading zero of
Birmingham area code is
dropped when combined
with national-dialing
access code. (Such
Seattle voip.
practices vary by country.)
Answer: enter 90121 as
Destination Pat-
tern in Outbound
Phonebook of
London voip.
Not 900121.
Euro, International Call Example
Rotterdam/Bordeaux system.
Answer: enter 903305 as Destination Pattern in
Outbound Phonebook of Rotterdam voip.
30
Download from Www.Somanuals.com. All Manuals Search And Download.
MultiVOIP FX Quick Start Guide
Phonebook Starter Config.
6. In the “Remove Prefix” field, enter the initial PBX access digit (“8” or “9”).
North America,
Long-Distance Example
Seattle-Chicago system.
Euro, National Call
Example
London/Birming. system.
Answer: enter 8 in “Remove
Prefix” field of
Answer: enter 9 in “Remove
Prefix” field of
Seattle Outbound
Phonebook.
London Outbound
Phonebook.
Euro, International Call Example
Rotterdam/Bordeaux system.
Answer: enter 9 in “Remove Prefix” field of Outbound
Phonebook for Rotterdam voip.
Some PBXs will not ‘hand off’ the “8” or “9” to the voip. But for those PBX units that do, it’s important to enter the
“8” or “9” in the “Remove Prefix” field in the Outbound Phonebook. This precludes the problem of having to make
two inbound phonebook entries at remote voips, one to account for situations where “8” is used as the PBX access
digit, and another for when “9” is used.
7. If you intend to use a SIP Proxy, enter the relevant information in the Call Signaling screen.
8. Enter the IP address of the MultiVOIP that you want to call.
9. Click OK. to exit from the Outbound Phonebook Add Entry screen.
31
Download from Www.Somanuals.com. All Manuals Search And Download.
Phonebook Starter Config.
MultiVOIP FX Quick Start Guide
Inbound Phonebook
1. Open the browser and go to the IP address of the MultiVOIP unit.
2. Go to Phone Book | Inbound Phonebook | Add Entry.
3. In the “Remove Prefix” field, enter your local calling code (area code, country code, city code, etc.)
preceded by any other “access digits” that are required to reach your local site from the remote voip
location (think of it as though the call were being made through the PSTN – even though it will not be).
North America,
Long-Distance Example
Euro, National Call
Example
Seattle-Chicago system.
London/Birming. system.
Seattle is area 206. Chicago
employees must dial 81
before dialing any Seattle
number on the voip system.
Inner London is 0207 area.
Birmingham employees must
dial 9 before dialing any
London number on the voip
system.
Answer: 1206 is prefix to be
removed by local
Answer: 0207 is prefix to be
removed by local
(Seattle) voip.
(London) voip.
Euro, International Call Example
Rotterdam/Bordeaux system.
Rotterdam is country code 31, city code 010. Bordeaux
employees must dial 903110 before dialing any
Rotterdam number on the voip system.
Answer: 03110 is prefix to be removed by local
(Rotterdam) voip.
32
Download from Www.Somanuals.com. All Manuals Search And Download.
MultiVOIP FX Quick Start Guide
Phonebook Starter Config.
4. In the “Add Prefix” field, enter any digits that must be dialed from your local voip to gain access to the
PSTN.
North America,
Long-Distance Example
Euro, National Call
Example
Seattle-Chicago system.
London/Birming. system.
On Seattle PBX, “9” is used to
get an outside line.
On London PBX, “9” is used
to get an outside line.
Answer: 9 is prefix to be
added by local
Answer: 9 is prefix to be
added by local
(Seattle) voip.
(London) voip.
Euro, International Call Example
Rotterdam/Bordeaux system.
On Rotterdam PBX, “9” is used to get an outside line.
Answer: 9 is prefix to be added by local (Rotterdam)
voip.
5. In the “Channel Number” field, enter “Hunting.” A “hunting” value means the voip unit will assign the
call to the first available channel. If desired, specific channels can be assigned to specific incoming calls
(i.e., to any set of calls received with a particular incoming dialing pattern).
6. In the “Description” field, it is useful to describe the ultimate destination of the calls. For example, in a
New York City voip system, “incoming calls to Manhattan office,” might describe a phonebook entry, as
might the descriptor “incoming calls to NYC local calling area.” The description should make the routing
of calls easy to understand. (40 characters max.)
North America,
Long-Distance Example
Euro, National Call
Example
Seattle-Chicago system.
London/Birming. system.
Possible Description:.
Free Seattle access, all
employees
Possible Description:.
Local-rate London access,
all empl.
Euro, International Call Example
Rotterdam/Bordeaux system.
Possible Description:. Local-rate Rotterdam access, all
empl.
7. Repeat steps 2-6 for each inbound phonebook entry. When all entries are complete, go to step 8.
8. Click OK to exit the inbound phonebook screen.
9. Click on Save & Apply. Click OK. Then click Reboot Voip.
Your starter inbound phonebook configuration is complete.
33
Download from Www.Somanuals.com. All Manuals Search And Download.
Phonebook Tips
MultiVOIP FX Quick Start Guide
Phonebook Tips
Preparing the phonebook for your voip system is a complex task that, at first, seems quite daunting. These
tips may make the task easier.
1. Use Dialing Patterns, Not Complete Phone Numbers. You will not generally enter complete phone numbers
in the voip phonebook. Instead, you’ll enter “destination patterns” that involve area codes and other digits.
If the destination pattern is a whole area code, you’ll be assigning all calls to that area code to go to a
particular voip which has a unique IP address. If your destination pattern includes an area code plus a
particular local phone exchange number, then the scope of calls sent through your voip system will be
narrowed (only calls within that local exchange will be handled by the designated voip, not all calls in that
whole area code). In general, when there are fewer digits in your destination pattern, you are asking the
voip to handle calls to more destinations.
2. The Four Types of Phonebook Digits Used. Important!
“Destination patterns” to be entered in your phonebook will generally consist of:
(a) calling area codes,
(b) access codes,
(c) local exchange numbers, and
(d) specialized codes.
Although voip phonebook entries may look confusing at first, it’s useful to remember that all the digits in
any phonebook entry must be of one of these four types.
(a) calling area codes. There are different names for these around the world: “area codes,” “city codes,”
“country codes,” etc. These codes, are used when making non-local calls. They always precede the phone
number that would be dialed when making a local call.
(b) access codes. There are digits (PSTN access codes) that must be dialed to gain access to an operator, to
access the publicly switched ‘long-distance’ calling system(North America), to access the publicly switched
‘national’ calling system (Europe and elsewhere), or to access the publicly switched ‘international’ calling
system (worldwide).
There are digits (PBX access codes) that must be dialed by phones connected to PBX systems or key systems.
Often a “9” must be dialed on a PBX phone to gain access to the PSTN (‘to get an outside line’). Sometimes
“8” must be dialed on a PBX phone to divert calls onto a leased line or to a voip system. However,
sometimes PBX systems are ‘smart’ enough to route calls to a voip system without a special access code (so
that “9” might still be used for all calls outside of the building).
There are also digits (special access codes) that must be dialed to gain access to a particular discount long-
distance carrier or to some other closed or proprietary telephone system.
(c) local exchange numbers. Within any calling area there will be many local exchange numbers. A single
exchange may be used for an entire small town. In cities, an exchange may be used for a particular
neighborhood (although exchanges in cities do not always cover easily discernible areas). Organizations
like businesses, governments, schools, and universities are also commonly assigned exchange numbers for
their exclusive use. In some cases, these organizational-assigned exchanges can become non-localized
because the exchange is assigned to one facility and linked, by the organization’s private network, to other
sometimes distant locations.
(d) specialized codes. Some proprietary voip units assign, to sites and phone stations, numbers that are not
compatible with PSTN numbering. This can also occur in PBX or key systems. These specialized numbers
must be handled on a case-by-case basis.
34
Download from Www.Somanuals.com. All Manuals Search And Download.
MultiVOIP FX Quick Start Guide
Phonebook Tips
3. Knowing When to Drop Digits.
Example
When calling area codes and
access codes are used in
combination, a leading “1” or “0”
must sometimes be dropped.
Area code for Inner London is
listed as “0207.” However, in
international calls the leading
“0” is dropped.
U.K.
Country
Code
Phonebook Entry ꢂ
International
Access Code
Leading Zero
Dropped from
Area Code
4. Using a Comma.
Detail
Commas are used in telephone
dialing strings to indicate a pause
to allow a dial tone to appear
(common on PBX and key
systems). Commas may be used
only in the “Add Prefix” field of
the Inbound Phonebook.
,
= 1-second pause
in many PBX systems
(not needed in all)
5. Ease of Use. The phonebook setup determines how easy the voip system is to use. Generally, you’ll
want to make it so dialing a voip call is very similar to dialing any other number (on the PSTN or through
the PBX).
6. Avoid Unintentional Calls to Official/Emergency Numbers. Dialing a voip call will typically be somewhat
different than ordinary dialing. Because of this, it’s possible to set up situations, quite unwittingly, where
phone users may be predisposed to call official numbers without intending to do so. Conversely, a
voip/PBX system might also make it difficult to place an official/emergency call when one intends to do so.
Study your phonebook setup and do some test-dialing on the system to avoid these pitfalls.
7. Inbound/Outbound Pattern Matching. In general, the Inbound Phonebook entries of the local voip unit will
match the Outbound Phonebook entries of the remote voip unit. Similarly, the Outbound Phonebook
entries of the local voip unit will match the Inbound Phonebook entries of the remote voip unit. There will
often be non-matching entries, but it’s nonetheless useful to notice the matching between the phonebooks.
8. Simulating Network in-lab/on-benchtop. One common method of configuring a voip network is to set up a
local IP network in a lab, connect voip units to it, and perhaps have phones connected on channel banks to
make test calls.
35
Download from Www.Somanuals.com. All Manuals Search And Download.
Phonebook Example
MultiVOIP FX Quick Start Guide
Phonebook Example
One Common Situation
Boise Office
Area: 208
PBX System.
V oip Example. This company has offices in three
different cities. The PBX units all operate alike.
Notably, they all give access to outside lines using
“9.” They all are ‘smart’ enough to identify voip calls
without using a special access digit (“8” is used in
some systems). Finally, the system operates so that
employees in any office can dial employees in any
other office using only three digits. Here are the
phonebooks needed for that system.
Main Number:
333-2700
PSTN
40 extensions
204.16.49.73
8-Channel
VoIP
(MVPFX2-8)
Inbound Phonebook
Each Inbound Phonebook contains
two entries. The first entry (4 digits)
specifies how incoming calls from the
other voip sites w ill be handled if
they go out onto the local PSTN.
Essentially, all those calls come to the
receiving voip with a pattern
beginning with 1+area code. The local
voip removes those four digits
because they aren’t needed w hen
dialing locally. The local voip
attaches a “ 9” at the beginning of the
number to get an outside line. The
PBX then completes the call to the
PSTN .
Santa Fe Office
Area: 505
204.16.49.74
4-Channel
Analog VoIP
(MVPFX2-4)
IP
Network
PBX System.
Main Number:
444-3200
20 extensions
The second Inbound Phonebook entry
(1 digit) is for receiving calls from
company empl oyees i n the other tw o
cities. The out-of-town employee
simply dials 3 digits. The first of the
three digits is uniquely used at each
site and so acts as a destination
pattern (Boise extensions are 7xx,
Santa Fe extensions 2xx, Flagstaff
extensions 6xx).
PSTN
The local voip sees the pattern in its
inbound phone book and notes the
first digit (here either 2, 5, or 6).
To make the match, this first digit,
2, 5, or 6 is put in the “ Remove Prefix”
Each Outbound Phonebook contains two
pairs of entries, two entriesfor each
remote site. Whenever an out-of-tow n
employee dials a 12-digit number
beginning with the listed 5-digit
destination pattern (9+1+area code) of
another company location, the PBX
hands the call to the voip system. The
local voip strips off the “ 9” and directs
the call to the IP address of the remote
voip. The remote voip receives the call
and hands it to its PBX. The PBX then
completes the call to the PSTN.
field. This first digit must then be
added back once again so that the
voip will send all three digits to the
PBX. The PBX can then dial the
specific extension identified by the
three-digit number.
Flagstaff Office
Area: 520
The one-digit Outbound destination
patterns pertain to 3-digit calling
betw een company employees.
204.16.49.75
2-Channel
Analog VoIP
(MVPFX2-2)
PBX System.
Main Number:
777-5600
PSTN
10 extensions
36
Download from Www.Somanuals.com. All Manuals Search And Download.
MultiVOIP FX Quick Start Guide
Voip Sites with Phonebooks
Phonebook Example
Boise Voip
Inbound Phonebook
Boise Voip
Outbound Phonebook
Boise Office
Area: 208
Prefix Description
to Add Incoming Calls
Total
Digits
Prefix to
Remove
Prefix
to Add
IP
Addr
Description
Outgoing Calls
Prefix to
Remove
91208
Destin.
Pattern
PBX System.
Main Number:
333-2700
204.
16.49.
74
9,
7
Incoming calls 91505
to PSTN,
Boise Area
i ncoming calls
to extensions
of company’s
PBX system
in Boise
12
none
none
none
none
Outgoing calls
to Santa Fe
area
3-digit calls to
Santa Fe
PSTN
204.
16.49.
74
7
2
3
40 extensions
204.16.49.73
employees
(extensions
200 to 240)
Outgoing calls
91520
6
12
3
none
none
none
none
204.
8-Channel
VoIP
(MVPFX2-8)
16.49. to Flagstaff
75
204.
area
3-digit calls to
16.49. Flagstaff
75
employees
(extensions
600-630)
IP
Network
Santa Fe Office
Area: 505
Santa Fe Voip
Inbound Phonebook
Santa Fe Voip
Outbound Phonebook
204.16.49.74
Prefix
Description
Total
Digits
Prefix to
Remove
Prefix
to Add
IP
Addr
Description
Outgoing Calls
Prefix to
Remove
91505
Destin.
Pattern
4-Channel
VoIP
(MVPFX2-4)
to Add Incoming Calls
9,
2
Incoming calls 91208
to PSTN,
Santa Fe local
calls
Incoming calls
to extensions
of company’s
PBX system
in Santa Fe
12
none
none
204.
Outgoing calls
16.49. to Boise area
73
2
7
3
none
none
204.
3-digit calls to
PBX System.
Main Number:
444-3200
16.49. Boise
73
employees
(extensions
700-790)
91520
6
12
3
none
none
none
none
204.
Outgoing calls
16.49. to Flagstaff
75
204.
20 extensions
area
3-digit calls to
16.49. Flagstaff
75
employees
(extensions
600-630)
PSTN
Flagstaff Voip
Flagstaff Voip
Outbound Phonebook
Flagstaff Office
Area: 520
Inbound Phonebook
Prefix
Description
Total
Digits
Prefix to
Remove
Prefix
to Add
IP
Addr
Description
Outgoing Calls
Prefix to
Remove
Destin.
Pattern
to Add Incoming Calls
204.16
.49.74
91520
9
Incoming calls 91505
to PSTN,
Flagstaff local
calls
12
none
none
none
none
Outgoing calls
to Santa Fe
area
204.16.49.75
2-Channel
VoIP
(MVPFX2-2)
204.16
.49.74
6
6
Incoming calls
to extensions
of company’s
PBX system
in Flagstaff
2
3
3-digit calls to
Santa Fe
employees
(extensions
200-240)
Outgoing calls
to Boise area
3-digit calls to
Boise
PBX System.
Main Number:
777-5600
204.16
.49.73
91208
7
12
3
none
none
none
none
PSTN
204.16
.49.73
employees
(extensions
700-790)
10 extensions
37
Download from Www.Somanuals.com. All Manuals Search And Download.
Phonebook Example
MultiVOIP FX Quick Start Guide
Sample Phonebooks Enlarged
Boise Voip
Boise Voip
Inbound Phonebook
Outbound Phonebook
Prefix
Description
Total
Digits
Prefix to
Remove
Prefix
IP
Description
Outgoing Calls
Prefix to
Remove
91208
Destin.
Pattern
to Add Incoming Calls
to Add
Addr
204.
16.49.
74
9,
7
Incoming calls 91505
to PSTN,
12
none
none
none
none
Outgoing calls
to Santa Fe
area
3-digit calls to
Santa Fe
employees
(extensions
200 to 240)
Outgoing calls
Boise Area
204.
16.49.
74
7
i ncoming calls
to extensions
of company’s
PBX system
in Boise
2
3
91520
6
12
3
none
none
none
none
204.
16.49. to Flagstaff
75
204.
area
3-digit calls to
16.49. Flagstaff
75
employees
(extensions
600-630)
Santa Fe Voip
Santa Fe Voip
Inbound Phonebook
Outbound Phonebook
Prefix
Description
Total
Digits
Prefix to
Remove
Prefix
IP
Description
Outgoing Calls
Prefix to
Remove
91505
Destin.
Pattern
to Add Incoming Calls
to Add
Addr
9,
2
Incoming calls 91208
to PSTN,
12
none
none
none
none
204.
Outgoing calls
16.49. to Boise area
73
Santa Fe local
calls
2
Incoming calls
to extensions
of company’s
PBX system
in Santa Fe
7
3
204.
3-digit calls to
16.49. Boise
73
employees
(extensions
700-790)
91520
6
12
3
none
none
none
none
204.
Outgoing calls
16.49. to Flagstaff
75
204.
area
3-digit calls to
16.49. Flagstaff
75
employees
(extensions
600-630)
Flagstaff Voip
Inbound Phonebook
Flagstaff Voip
Outbound Phonebook
Prefix
Description
Total
Digits
Prefix to
Remove
Prefix
to Add
IP
Addr
Description
Outgoing Calls
Prefix to
Destin.
Pattern
to Add Incoming Calls
Remove
204.16
.49.74
91520
9
Incoming calls 91505
to PSTN,
Flagstaff local
calls
12
none
none
none
none
Outgoing calls
to Santa Fe
area
204.16
.49.74
6
6
Incoming calls
to extensions
of company’s
PBX system
in Flagstaff
2
3
3-digit calls to
Santa Fe
employees
(extensions
200-240)
204.16
.49.73
91208
7
12
3
none
none
none
none
Outgoing calls
to Boise area
3-digit calls to
Boise
204.16
.49.73
employees
(extensions
700-790)
38
Download from Www.Somanuals.com. All Manuals Search And Download.
MultiVOIP FX Quick Start Guide
Phonebook Example
Phonebook Worksheet
Voip Location/ID:____________________________
Inbound Phonebook
Outbound Phonebook
Prefix
Description
Total
Digits
Prefix to
Remove
Prefix
IP
Description
Outgoing Calls
Prefix to
Remove
Destin.
Pattern
to Add Incoming Calls
to Add
Addr
Other Details:
Voip Location/ID:____________________________
Inbound Phonebook
Outbound Phonebook
Prefix
Description
Total
Digits
Prefix to
Remove
Prefix
IP
Description
Outgoing Calls
Prefix to
Remove
Destin.
Pattern
to Add Incoming Calls
to Add
Addr
Other Details:
Voip Location/ID:____________________________
Inbound Phonebook
Outbound Phonebook
Prefix
Description
Total
Digits
Prefix to
Remove
Prefix
IP
Description
Outgoing Calls
Prefix to
Remove
Destin.
Pattern
to Add Incoming Calls
to Add
Addr
Other Details:
39
Download from Www.Somanuals.com. All Manuals Search And Download.
Phonebook Example
MultiVOIP FX Quick Start Guide
Enlarged Phonebook Worksheet
40
Download from Www.Somanuals.com. All Manuals Search And Download.
MultiVOIP FX Quick Start Guide
Connectivity Test
Connectivity Test
The procedures “Phone/IP Starter Configuration” and “Phonebook Starter Configuration” must be
completed before you can do this procedure.
1. These connections must be made:
ꢀ MultiVOIP to local phone station
–OR--
MultiVOIP to extension of key phone
system
ꢀ MultiVOIP to command PC
ꢀ MultiVOIP to Internet
2. Inbound Phonebook and Outbound Phonebook must both be set up with at least one entry in each.
These entries must allow for connection between two voip units.
3. Console messages must be enabled. (If this has not been done already, go, in the MultiVOIP GUI, to
Configuration | Logs and select the “Console Messages” checkbox.
4. Make sure that the COM port connection is free so that the HyperTerminal program can use it.
5. Open the HyperTerminal program.
6. Use HyperTerminal to receive and record console messages from the MultiVOIP unit. To do so, set up
HyperTerminal as follows (setup shown is for Windows NT4; details will differ slightly in other MS
operating systems):
In the upper toolbar of the HyperTerminal screen, click on the Properties button.
In the “Connect To” tab of the Connection Properties dialog box, click on the Configure
button.
In the next dialog box, on the “General” tab, set “Maximum Speed” to 115200 bps.
On the “Connection” tab, set connection preferences to:
Data bits: 8
Parity:
none
Stop bits: 1
Click OK twice to exit settings dialog boxes.
7. Make VOIP call on a local phone line accessing PSTN directly or through key system..
41
Download from Www.Somanuals.com. All Manuals Search And Download.
Connectivity Test
8. Read console messages recorded on HyperTerminal.
MultiVOIP FX Quick Start Guide
Console Messages from Originating VOIP. The voip unit that originates the call will send back messages
like that shown below.
[00026975] CAS[0] : RX : ABCD = 1, 1, 1, 1,Pstn State[1] TimeStamp : 26975
[00027190] CAS[0] : TX : ABCD = 1, 1, 1, 1
[00027190] PSTN: cas seizure detected on 0
[00027440] CAS[0] : TX : ABCD = 0, 0, 0, 0
[00033290] PSTN:call detected on 0 num=17637175662*
[00033290] SIP[0]:destAddr = TA:200.2.10.5:1720,NAME:Mounds
View,TEL:17637175662,17637175662
[00033290] SIP[0]:srcAddr = NAME:New York,TA:200.2.9.20
[00033440] SIP [0]:cmCallStateProceeding
[00033500] SIP[0]: Remote Information (Q931): MultiVOIP - T1
[00033565] CAS[0] : TX : ABCD = 1, 1, 1, 1
[00033675] SIP [0]: MasterSlaveStatus=Slave
[00033675] SIP[0]:FastStart Setup Not Used
[00033690] CAS[0] : TX : ABCD = 1, 1, 1, 1
[00033755] SIP[0]: Coder used 'g7231'
[00033810] PSTN:pstn call connected on 0
Console Messages from Terminating VOIP. The voip unit connected to the phone where the call is
answered will send back messages like that shown below.
[00170860] SIP[0]: New incoming call
[00170860] PSTNIF : Placing call on channel 0 Outbound digit 7175662
[00170885] CAS[0] : TX : ABCD = 1, 1, 1, 1
[00171095] SIP [0]: MasterSlaveStatus=Master
[00171105] CAS[0] : RX : ABCD = 1, 1, 1, 1,Pstn State[7] TimeStamp : 171105
[00171105] SIP[0]: Coder used 'g7231'
[00171110] SIP[0]:FastStart Setup Not Used
[00171110] SIP[0]: Already opened the outgoing logical channel
[00171110] SIP[0]: Coder used 'g7231'
[00171315] CAS[0] : RX : ABCD = 0, 0, 0, 0,Pstn State[9] TimeStamp : 171315
[00172275] PSTN: dialing digit ended on 0
[00172285] PSTN: pstn proceeding indication on 0
[00172995] CAS[0] : RX : ABCD = 1, 1, 1, 1,Pstn State[12] TimeStamp : 172995
[00173660] CAS[0] : TX : ABCD = 1, 1, 1, 1
[00173760] PSTN:pstn call connected on 0
9. When you see the following message, end-to-end voip connectivity has been achieved.
“PSTN: pstn call connected on X”
where x is the number of the voip channel carrying the call
10. If the HyperTerminal messages do not confirm connectivity, go to the Troubleshooting procedure
below.
42
Download from Www.Somanuals.com. All Manuals Search And Download.
MultiVOIP FX Quick Start Guide
Troubleshooting
Troubleshooting
If you cannot establish connectivity between two voips in the system, follow the steps below to determine
the problem.
1. Ping both MultiVOIP units to confirm connectivity to the network.
2. Verify the telephone connections.
Check cabling. Are connections well seated? To correct receptacle?
Are telephone Interface Parameter settings correct?
Remember that each voip channel is separately configurable.
3. Verify phonebook configuration.
4. Observe console messages while placing a call. Look for error messages indi-cating phonebook problems, network
problems, voice-coder mismatches, etc.
43
Download from Www.Somanuals.com. All Manuals Search And Download.
Chapter 3: Mechanical Installation
and Cabling
44
Download from Www.Somanuals.com. All Manuals Search And Download.
MultiVOIP FX User Guide
Mechanical Installation & Cabling
Introduction
When MVPFX2-4 or MVPFX2-8 units are to be installed into a rack, two able-bodied persons should
participate. The MVPFX2-2 is a table-top unit that can generally be handled easily by one person.
Please read the safety notices before beginning installation.
Safety Warnings
General Safety
This product must be disconnected from its power source and from the telephone network interface when
servicing.
Lithium Battery Caution
A lithium battery on the voice/fax channel board provides backup power for the timekeeping capability.
The battery has an estimated life expectancy of ten years.
When the battery starts to weaken, the date and time may be incorrect. If the battery fails, the board must
be sent back to Multi-Tech Systems for battery replacement.
Warning: There is danger of explosion if the battery is incorrectly replaced.
Ethernet (WAN) Ports Caution
Caution: The Ethernet ports (often labeled “WAN”) are not designed to be connected to a Public
Telecommunication Network.
45
Download from Www.Somanuals.com. All Manuals Search And Download.
Mechanical Installation & Cabling
MultiVOIP FX User Guide
Safety Warnings Telecom
1. Never install telephone wiring during a lightning storm.
2. Never install a telephone jack in wet locations unless the jack is specifically designed for wet locations.
3. This product is to be used with UL and UL listed computers.
4. Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at
the network interface.
5. Use caution when installing or modifying telephone lines.
6. Avoid using a telephone (other than a cordless type) during an electrical storm. There may be a remote
risk of electrical shock from lightning.
7. Do not use a telephone in the vicinity of a gas leak.
8. To reduce the risk of fire, use only a UL-listed 26 AWG or larger telecommunication line cord.
46
Download from Www.Somanuals.com. All Manuals Search And Download.
MultiVOIP FX User Guide
Mechanical Installation & Cabling
UnpackingYour MultiVOIP
When unpacking your MultiVOIP, check to see that all of the items shown are included in the box. For the
various MultiVOIP models, the contents of the box will be different. Study the particular illustration below
that is appropriate to the model you have purchased. If any box contents are missing, contact MultiTech
Tech Support at 1-800-972-2439.
Unpacking the MVPFX2-4/8
Voice/Fax over IP Networks
Quick Start
Guide
Voice/Fax
RCV XSG RSG
5
Voice/Fax
RCV SG
6
2
Voice/Fax
RCV SG
7
3
Voice/Fax
RCV XSG RS
8
XM
T
X
M
T
X
RS
RS
G
G
XM
T
X
RSG
RSG
X
M
T
G
G
Ethernet
CO
Power
Boot
Voice/Fax
1
Voice/Fax
RCV SG
Voice/Fax
RCV SG
Voice/Fax
RCV XSG RS
4
RCV
X
M
T
L
L
N
K
XMT
RCV XSG RSG
XM
T
X
X M
T
X
XM
T
Figure 3-1: Unpacking the MVPFX2-4/8
47
Download from Www.Somanuals.com. All Manuals Search And Download.
Mechanical Installation & Cabling
MultiVOIP FX User Guide
Unpacking the MVPFX2-2
Figure 3-2: Unpacking the MVPFX2-2
48
Download from Www.Somanuals.com. All Manuals Search And Download.
MultiVOIP FX User Guide
Mechanical Installation & Cabling
Rack Mounting Instructions for
MVPFX2-4 & MVPFX2-8
The MultiVOIPs can be mounted in an industry-standard EIA 19-inch rack enclosure, as shown in Figure 3-
3.
Figure 3-3: Rack-Mounting (MVPFX2-4 or MVPFX2-8)
49
Download from Www.Somanuals.com. All Manuals Search And Download.
Mechanical Installation & Cabling
MultiVOIP FX User Guide
Safety Recommendations for Rack Installations of MVPFX2-4 or MVPFX2-8
Mounting: Mechanically, this unit is designed for a one-high industry standard EIA 19-inch rack enclosure. The
product must be installed by qualified service personnel in a restricted-access area, in accordance with articles
110-16, 10-17, and 110-18 of the National Electrical Code, ANSI/NFPA 70.
• Ensure proper installation of the unit in a closed or multi-unit enclosure by following the recommended
installation as defined by the enclosure manufacturer. Do not place the unit directly on top of other
equipment or place other equipment directly on top of the unit.
• If installing the unit in a closed or multi-unit enclosure, ensure adequate airflow within the rack so that
the maximum recommended ambient temperature is not exceeded.
• Ensure that the unit is properly connected to earth ground by verifying that it is reliably grounded when
mounted within a rack. If a power strip is used, ensure that the power strip provides adequate grounding
of the attached apparatus.
• When mounting the equipment in the rack, make sure mechanical loading is even to avoid a hazardous
condition, such as loading heavy equipment in rack unevenly. The rack used should safely support the
combined weight of all the equipment it supports.
• Ensure that the mains supply circuit is capable of handling the load of the equipment. See the power
label on the equipment for load requirements (full specifications for MultiVOIP models are presented in
chapter 1 of this manual).
• Maximum ambient temperature for the unit is 60 degrees Celsius (140 degrees Fahrenheit) at 20-90% non-
condensing relative humidity.
• This equipment should only be installed by properly qualified service personnel.
• Only connect like circuits. In other words, connect SELV (Secondary Extra Low Voltage) circuits to SELV
circuits and TN (Telecommunications Network) circuits to TN circuits.
• To reduce the risk of shock, all access doors should be closed during normal operation of the equipment.
50
Download from Www.Somanuals.com. All Manuals Search And Download.
MultiVOIP FX User Guide
Mechanical Installation & Cabling
19-Inch Rack Enclosure Mounting Procedure
Attaching the MultiVOIP to a rack-rail of an EIA 19-inch rack enclosure will certainly require two persons.
Essentially, the technicians must attach the brackets to the MultiVOIP chassis with the screws provided, as
shown in Figure 3-4, and then secure unit to rack rails by the brackets, as shown in Figure 3-5. Because
equipment racks vary, screws for rack-rail mounting are not provided. Follow the instructions of the rack
manufacturer and use screws that fit.
1. Position the right rack-mounting bracket on the MultiVOIP using the two vertical mounting
screw holes.
2. Secure the bracket to the MultiVOIP using the two screws provided.
3. Position the left rack-mounting bracket on the MultiVOIP using the two vertical mounting screw
holes.
4. Secure the bracket to the MultiVOIP using the two screws provided.
5. Remove feet (4) from the MultiVOIP unit.
6. Mount the MultiVOIP in the rack enclosure per the rack manufacture’s mounting procedure.
x
x
Figure 3-4: Bracket Attachment for Rack Mounting
(MVPFX2-4 & MVPFX2-8)
Figure 3-5: Attaching MultiVOIP to Rack Rail
(MVPFX2-4 & MVPFX2-8)
51
Download from Www.Somanuals.com. All Manuals Search And Download.
Mechanical Installation & Cabling
MultiVOIP FX User Guide
Cabling Procedure for MVPFX2-4/8
Cabling involves connecting the MultiVOIP to your LAN and telephone equipment.
1. Connect the power cord supplied with your MultiVOIP to a live AC outlet and to the power connector on
the back of the MultiVOIP as shown at top right in Figure 3-6.
Grounding
Screw
Voice/Fax Channel Connections
Grounding
Cable
Channels 1-4 Left-Most; for MVPFX2-4/8
RJ-45
Connectors
Channels 5-8 Right-Most; for MVPFX2-8 only
WAN/EthernetConnection
RJ-11
Connectors
FXS FXO
DB-9 Connector to
Computer Serial Port
for Console Functions
FXS
FXO
VOIP Control
through
Web GUI
Console Port Connection
PSTN
Figure 3-6: Cabling for MVPFX-4/8
2. Connect the MultiVOIP to a PC by using an RF-45 (male) to DB-9 (female) cable. Plug the RJ-45 end of the
cable into the Console port of the MultiVOIP and the other end into the PC serial port. See Figure 3-6.
3. Connect a network cable to the WAN 10/100 connector on the back of the MultiVOIP. Connect the other
end of the cable to your network switch.
4. For an FXS connection: Examples - analog phone, fax machine,
Key Telephone System
Connect one end of an RJ-11 phone cord to the Channel 1 FXS connector on the
back of the MultiVOIP. Connect the other end to the device.
For an or FXO connection: Examples - PBX extension, POTS line from telco central office
Connect one end of an RJ-11 phone cord to the Channel 1 FXO connector on
the back of the MultiVOIP. Connect the other end to the phone jack.
52
Download from Www.Somanuals.com. All Manuals Search And Download.
MultiVOIP FX User Guide
Mechanical Installation & Cabling
5. Repeat step 4 to connect the remaining telephone equipment to each channel on your MultiVOIP.
Although a MultiVOIP’s channels are often all configured identically, each channel is individually
configurable. So, for example, some channels of a MultiVOIP might use the FXO interface and others the
FXS.
6. Ensure that the unit is properly connected to earth ground by verifying that it is reliably grounded when
mounted within a rack.
This can be accomplished by connecting a grounding wire between the chassis grounding screw (see
Figure 3-6) and a metallic object that will provide an electrical ground.
7. Turn on power to the MultiVOIP by placing the ON/OFF switch on the back panel to the ON position.
Wait for the Boot LED on the MultiVOIP to go off before proceeding. This may take a few minutes.
With the connections made, you are ready to contact the web GUI and begin configuring the MultiVOIP.
Cabling Procedure for MVPFX2-2
Cabling involves connecting the MultiVOIP to your LAN and telephone equipment.
1. Connect the power cord supplied with your MultiVOIP to the power connector on the back of the
MultiVOIP and to a live AC outlet as shown in Figure 3-7.
VOICE/FAX1
VOICE/FAX2
WAN CONSOLE POWER
FXS
FXO
FXS
FXO
10/100
RS-232
RJ-45
Connectors
Voice/Fax Channel 1 - 2
Connections
RJ-11
Connectors
FXS FXO
Power Connection
GND
FX S
DB-9 Connector
to
Computer Serial Port
FXO
Console Port Connection
PSTN
WAN/Ethernet Connection
Figure 3-7: Cabling for MVPFX2-2
2. Connect the MultiVOIP to a PC by using a RJ-45 (male) to DB-9 (female) cable. Plug the RJ-45 end of the
cable into the Console port of the MultiVOIP and the other end into the PC serial port. See Figure 3-7.
3. Connect a network cable to the WAN 10/100 connector on the back of the MultiVOIP. Connect the other
end of the cable to your network switch.
53
Download from Www.Somanuals.com. All Manuals Search And Download.
Mechanical Installation & Cabling
MultiVOIP FX User Guide
4. For an FXS connection: Examples - analog phone, fax machine,
Key Telephone System
Connect one end of an RJ-11 phone cord to the Channel 1 FXS connector on the
back of the MultiVOIP. Connect the other end to the device or phone jack.
For an or FXO connection: Examples - PBX extension, POTS line from telco central office
Connect one end of an RJ-11 phone cord to the Channel 1 FXO connector on
the back of the MultiVOIP. Connect the other end to the device or phone
jack.
5. Repeat the above step to connect the remaining telephone equipment to the second channel on your
MultiVOIP.
6. Ensure that the unit is properly connected to earth ground by verifying that it is reliably grounded when
mounted within a rack.
This can be accomplished by connecting a grounding wire between the chassis and a metallic object that
will provide an electrical ground.
7. Turn on power to the MultiVOIP by placing the ON/OFF switch on the back panel to the ON position.
Wait for the BOOT LED on the MultiVOIP to go off before proceeding. This may take a few minutes.
Proceed to the MultiVOIP & Auxiliary Software chapter for considerations about the Java and browser
requirements in relation to the MultiVOIP web GUI.
54
Download from Www.Somanuals.com. All Manuals Search And Download.
Chapter 4: MultiVOIP & Auxiliary Software
55
Download from Www.Somanuals.com. All Manuals Search And Download.
MultiVOIP & Auxiliary Software
MultiVOIP FX User Guide
Introduction
The software (firmware) that runs the MVPFX2 unit resides within the MVPFX2 unit and is contacted
through a web browser. As such, there is no MultiVOIP configuration software to install. However, the PC
operating the web browser GUI must be equipped with an up-to-date version of Java. If an up-to-date
version is not already present on the PC, it must be installed from the MultiVOIP CD or from the Java
website.
The Java software, the other auxiliary software, and the User Guide are contained on the MultiVOIP
product CD. Because the CD is auto-detectable, it will start up automatically when you insert it into your
CD-ROM drive. When you have finished loading the Java program, you can view and print the User Guide
by clicking on the View Manuals icon.
Java is necessary to operate the MultiVOIP GUI. In addition to Java, other optional 3rd-party software
packages are necessary to take advantage of certain optional auxiliary MultiVOIP functions. These include
programs for SysLog, FTP, and TFTP.
Summary
Configuring software for your MultiVOIP entails three tasks:
(1) loading an up-to-date version of Java onto the PC to enable the web-GUI to operate and, if required,
loading other auxiliary software,
(2) setting values for telephony and IP parameters that will fit your system (this is “Technical
Configuration” and it is discussed
in Chapter 5), and
(3) establishing “phonebooks” that contain the various dialing patterns for VOIP calls made to different
locations (this is “Phonebook Configuration” and it is discussed in Chapter 6).
56
Download from Www.Somanuals.com. All Manuals Search And Download.
Chapter 5:Technical Configuration
57
Download from Www.Somanuals.com. All Manuals Search And Download.
Technical Configuration
MultiVOIP FX User Guide
Configuring the MultiVOIP
There are two ways in which the MultiVOIP must be configured before operation: technical configuration
and phonebook configuration.
Technical Configuration. First, the MultiVOIP must be configured to operate with technical parameter
settings that will match the equipment with which it interfaces. There are five types of technical parameters
that must be set.
These technical parameters pertain to
(1) its operation in an IP network,
(2) its operation with telephony equipment,
(3) its transmission of voice and fax messages,
(4) certain telephony attributes that are common to particular nations or regions,
(5) selecting the method by which log reports will be made accessible.
The process of specifying values for the various parameters in these seven categories is what we call
“technical configuration” and it is described in this chapter.
Phonebook Configuration. The second type of configuration that is required for the MultiVOIP pertains to
the phone number dialing sequences that it will receive and transmit when handling calls. Dialing patterns
will be affected by both the PBX/telephony equipment and the other VOIP devices that the MultiVOIP unit
interacts with. We call this “Phonebook Configuration,” and, for analog MultiVOIP units, it is described in
Chapter 6. The Quick Start Guide chapter presents additional information on phonebook setup.
Local/Remote Configuration. The MultiVOIP is configured through a web browser. The MultiVOIP is
factory configured to this IP address: 192.168.2.1.
Certain functions (like update/upgrade of firmware version) and changing the MultiVOIP’s IP address can
be done locally via a hard-wired connection between a PC serial port and the MultiVOIP’s “Console” port.
58
Download from Www.Somanuals.com. All Manuals Search And Download.
MultiVOIP FX User Guide
Technical Configuration
Configuration by Web GUI
This manual primarily describes configuration of the MultiVOIP with the web GUI.
Pre-Requisites
To complete the configuration of the
MultiVOIP unit, you must know several
things about the overall system.
Before configuring your MultiVOIP Gateway unit, you must know the values for several IP and telephone
parameters that describe the IP network system and telephony system (PBX or telco central office
equipment) with which the digital MultiVOIP will interact. A summary of this configuration information
appears on page 60 (“Config Info CheckList”).
IP Parameters
The following parameters must be known about the network (LAN, WAN, Internet, etc.) to which the
MultiVOIP will connect:
Ask your computer network
administrator.
Info needed to operate:
all MultiVOIP models.
ꢁ
IP Network Parameters:
Record for each VOIP Site
in System
#
• IP Address
• IP Mask
• Gateway
• Domain Name Server (DNS) Info
Write down the values for these IP parameters. You will need to enter these values in the “IP Parameters”
screen in the Configuration section of the MultiVOIP software. You must have this IP information about
every VOIP in the system.
59
Download from Www.Somanuals.com. All Manuals Search And Download.
Technical Configuration
MultiVOIP FX User Guide
Telephony Interface Parameters
The following parameters must be known about the PBX or telco central office equipment to which the
analog MultiVOIP will connect:
Phone Parameters
ꢁ
Ask phone company or
telecom manager.
Telephony Interface Parameters:
Record for this VOIP Site
#
• Which interface type is to be used?
FXS_____ FXO_____
• If FXS, determine whether the line will be used for a
phone, fax, or KTS (key telephone system)
• If FXO, determine if line will be an analog PBX
extension or an analog line from a telco central office
Config Info CheckList
Type of Configuration
Info Gathered
MultiVOIP
Info
Obtained
√
Info
Entered
√
Configuration
screen on which
to enter the Info
IP Info for voip unit
● IP address
IP Parameters
● Gateway
● DNS IP (if used)
Interface Type
(Choices: FXS, FXO)
Interface
Parameters.
*In FXO/FXS systems,
channels used for phone,
fax, or key system are
FXS; channels used for
analog PBX extensions or
analog telco lines are
FXO.
Country Code
Regional
Parameters
Reminder: Be sure to Save & Apply after entering configuration values.
60
Download from Www.Somanuals.com. All Manuals Search And Download.
MultiVOIP FX User Guide
Technical Configuration
Procedure for Configuration by Web GUI (Summary)
After the MultiVOIP configuration software has been installed in the ‘Command’ PC (which is connected to
the MultiVOIP unit), several steps must be taken to configure the MultiVOIP to function in its specific
setting. Although the summary below includes all of these steps, some are optional.
1. Check Power and Cabling.
2. Start MultiVOIP web-based Configuration Program.
3. Confirm Connection.
4. Familiarize yourself with configuration parameter screens and how to access them.
5. Set IP Parameters.
6. Set Voice/Fax Parameters.
7. Set Telephony Interface Parameters.
8. Set SIP Call Signaling parameters.
9. Set Regional Parameters (Phone Signaling Tones & Cadences and setup for built-in Remote
Configuration/Command Modem).
10. Set Log Reporting Method (GUI, locally in MultiVOIP Configuration program; or SMTP, via email).
11. View System Info screen and set updating interval (optional).
12. Set Packetization Time.
13. Save the MultiVOIP configuration.
When technical configuration is complete, you will need to configure the MultiVOIP’s inbound and
outbound phonebooks in the Phonebook Configuration chapter.
Local Configuration Procedure (Detailed)
You can begin the configuration process after assuring that an up-to-date browser and up-to-date Java
application are present on your computer. You can establish your configuration or modify it at any time by
contacting the web-GUI through a browser.
1. Check Power and Cabling. Be sure the MultiVOIP is turned on and connected to the computer via the
WAN/Ethernet connection (this entails RJ-45 cabling between MultiVOIP and the WAN/Ethernet
network).
2. Start MultiVOIP Configuration Program. Launch the MultiVOIP program from a web browser. The
default IP address assigned to the MultiVOIP is 192.168.2.1. However, this address can be changed by
connecting the PC to the MultiVOIP’s Console port and using a communications program
61
Download from Www.Somanuals.com. All Manuals Search And Download.
Technical Configuration
MultiVOIP FX User Guide
Operation of MultiVOIP through web GUI requires up-to-date version of Java. If Java has not yet been
installed, follow these instructions:
A. Install up-to-date Java program from MultiVOIP product CD (on first use only).
B. Open web browser.
C. Browse to IP address of MultiVOIP unit.
D. If username and password have been established, enter them when when prompted.
E. Set browser to allow pop-ups. The MultiVOIP Web GUI makes extensive use of pop-up windows
to access screens and commands.
3. Confirm Connection. When the PC is in communication with the MultiVOIP through the web browser,
you will see an icon for each voip channel in the lower left corner of the screen. The icon is green when
the channel is in use and red when idle.
4. Configuration Parameter Groups: Getting Familiar, Learning About Access. The first part of
configuration concerns IP parameters, Voice/FAX parameters, Telephony Interface parameters, Call
Signaling parameters, Regional parameters, Logs/Traces, System Information, and Packetization Time. In
the MultiVOIP software, these eight types of parameters are grouped together under “Configuration” and
each has its own dialog box for entering and viewing values.
To access the dialog box for these parameter groups, click on the name of the parameter group in the
sidebar menu of the browser.
62
Download from Www.Somanuals.com. All Manuals Search And Download.
MultiVOIP FX User Guide
Technical Configuration
5. Set IP Parameters. Click on IP Parameters in the sidebar list.
In each field, enter the values that fit your particular network.
63
Download from Www.Somanuals.com. All Manuals Search And Download.
Technical Configuration
MultiVOIP FX User Guide
The IP Parameters fields are described in the tables and text passages below. Note that both DiffServ
parameters (Call Control PHB and VoIP Media PHB) must be set to zero if you enable Packet Prioritization
(802.1p). Nonzero DiffServ values negate the prioritization scheme.
IP Parameter Definitions
Field Name
Values
Description
Ethernet Parameters
Frame Type
Type II, SNAP
Must be set to match
network’s frame type.
Default is Type II.
DiffServ
Parameter
fields
DiffServ PHB (Per Hop Behavior) values
pertain to a differential prioritizing
system for IP packets as handled by
DiffServ-compatible routers. There are 64
values, each with an elaborate technical
description. These descriptions are found in
TCP/IP standards RFC2474, RFC2597, and,
for present purposes, in RFC3246, which
describes the value 34 (34 decimal; 22 hex) for
Assured Forwarding behavior (default for
Call Control PHB) and the value 46 (46
decimal; 2E hexadecimal) for Expedited
Forwarding behavior (default for Voip Media
PHB). Before using values other than these
default values of 34 and 46, consult these
standards documents and/or a qualified IP
telecommunications engineer.
To disable DiffServ, configure both fields to 0
decimal.
The passage following this table explains
DiffServ in the context of the IP datagram.
Call Control
PHB
0 – 63
default = 34
.
Value is used to
prioritize call setup IP
packets.
Voip Media
PHB
0 – 63
default = 46
n
Value is used to
prioritize the RTP/RTCP
audio IP packets.
64
Download from Www.Somanuals.com. All Manuals Search And Download.
MultiVOIP FX User Guide
Technical Configuration
IP Parameter Definitions (cont’d)
Field Name
Values
Description
IP Parameter fields
Gateway
Name
alphanumeric
Descriptor of current voip
unit to distinguish it from
other units in system.
Enable DHCP
Y/N
Dynamic Host
Configuration Protocol is a
method for assigning IP
address and other IP
parameters to computers on
the IP network in a single
message with great
disabled by
default
flexibility. IP addresses can
be static or temporary
depending on the needs of
the computer.
IP Address
IP Mask
4-places, 0-255
4-places, 0-255
4-places, 0-255.
The unique LAN IP
address assigned to the
MultiVOIP.
Subnetwork address that
allows for sharing of IP
addresses within a LAN.
Gateway
The IP address of the
device that connects your
MultiVOIP to the
Internet.
65
Download from Www.Somanuals.com. All Manuals Search And Download.
Technical Configuration
MultiVOIP FX User Guide
The IP Datagram with Header, Its Type-of-Service field, & DiffServ
bits =>
0
4
8
16 19
24
31
VERS
HLEN
TYPE OF
SERVICE
TOTAL LENGTH
FLAGS
IDENTIFICATION
TIME TO LIVE PROTOCOL
SOURCE IP ADDRESS
DESTINATION IP ADDRESS
IP OPTIONS (if any)
FRAGMENT OFFSET
HEADER CHECKSUM
PADDING …
end of header
DATA
…
The TOS field consists of eight bits, of which only the first six are used. These six bits are called the “Differentiated Service
Codepoint” or DSCP bits.
The Type of Service or “TOS” field
0
1
2
3
4
5
6
7
PRECEDENCE
D
T
R
unused
three precedence have eight values, 0-7, ranging from “normal” precedence (value of 0) to “network control” (value of 7).
When set, the D bit requests low delay, the T bit requests high throughput, and the R bit requests high reliability.
Routers that support DiffServ can examine the six DSCP bits and prioritize the packet based on the DSCP value. The
DiffServ Parameters fields in the MultiVOIP IP Parameters screen allow you to configure the DSCP bits to values supported
by the router. Specifically, the Voip Media PHB field relates to the prioritizing of audio packets (RTP and RTCP packets)
and the Call Control PHB field relates to the prioritzing of non-audio packets (packets concerning call set-up and tear-down,
gatekeeper registration, etc.).
The MultiVOIP Call Control PHB parameter defaults to 34 decimal (22 hex; 100010 binary – consider vis-à-vis TOS field
above) for Assured Forwarding behavior. The MultiVOIP Voip Media PHB parameter defaults to the value 46 decimal (2E
hex; 101110 binary – consider vis-à-vis TOS field above). To disable DiffServ, configure both fields to 0 decimal.
66
Download from Www.Somanuals.com. All Manuals Search And Download.
MultiVOIP FX User Guide
Technical Configuration
IP Parameter Definitions (cont’d)
Field Name
Values
Description
DNS Parameter fields
Enable DNS
Y/N
Default = disabled
Enables Domain Name
Space/System function
where computer names
are resolved using a
worldwide distributed
database.
DNS Server IP
Address
4-places, 0-255.
IP address of specific
DNS server to be used to
resolve Internet
computer names.
FTP Parameter fields
FTP Server
Enable
Y/N
Default = enabled
See “FTP Server
MultiVOIP unit has an
FTP Server function so
that firmware and other
File Transfers” in important operating
Operation &
Maintenance
chapter.
software files can be
transferred to the voip
via the network.
67
Download from Www.Somanuals.com. All Manuals Search And Download.
Technical Configuration
MultiVOIP FX User Guide
8. Set Voice/FAX Parameters. Click on Voice/FAX in the sidebar list.
In each field, enter the values that fit your particular network.
68
Download from Www.Somanuals.com. All Manuals Search And Download.
MultiVOIP FX User Guide
Technical Configuration
Note that Voice/FAX parameters are applied on a channel-by-channel basis. However, once you have
established a set of Voice/FAX parameters for a particular channel, you can apply this entire set of
Voice/FAX parameters to other channels by using the Copy Channel button and its dialog box.
The Voice/FAX Parameters fields are described in the tables below.
Voice/Fax Parameter Definitions
Field Name Values
Description
Default
--
When this button is clicked, all
Voice/FAX parameters are set to their
default values.
Select
Channel
1-2 (FX2-2) Channel to be configured is selected
1-4 (FX2-4) here.
1-8 (FX2-8)
Copy
Channel
--
Copies the Voice/FAX attributes of one
channel to another channel. Attributes
can be copied to multiple channels or all
channels at once.
Voice Gain
Input Gain
--
Signal amplification (or attenuation) in dB.
+31dB
to
–31dB
Modifies audio level entering voice
channel before it is sent over the network
to the remote VOIP. The default &
recommended value is 0 dB.
Output Gain +31dB
Modifies audio level being output to the
device attached to the voice channel. The
default and recommended value is 0 dB.
to
–31dB
69
Download from Www.Somanuals.com. All Manuals Search And Download.
Technical Configuration
MultiVOIP FX User Guide
Voice/Fax Parameter Definitions (cont’d)
Field Name
Values
Description
DTMF Parameters
Duration
(DTMF)
60 – 3000
ms
When DTMF: Out of Band is selected,
this setting determines how long each
DTMF digit ‘sounds’ or is held. Default
= 100 ms.
DTMF
In/Out of
Band
Out of
Band, or
Inband
When DTMF Out of Band is selected,
the MultiVOIP detects DTMF tones at
its input and regenerates them at its
output. When DTMF Inband is
selected, the DTMF digits are passed
through the MultiVOIP unit as they are
received.
Out of Band RFC 2833, RFC2833 method. Uses an RTP
Mode
SIP Info
mode defined in RFC 2833 to
transmit the DTMF digits.
SIP Info method. Generates dual
tone multi frequency (DTMF) tones
on the telephony call leg. The SIP
INFO message is sent along the
signaling path of the call.
You must set this parameter per the
capabilities of the remote endpoint
with which the voip will
communicate. The RFC2833
method is the more common of the
two methods.
70
Download from Www.Somanuals.com. All Manuals Search And Download.
MultiVOIP FX User Guide
Technical Configuration
Voice/Fax Parameter Definitions (cont’d)
Coder Parameters
Coder
Manual or Determines whether selection of
Auto-
matic
coder is manual or automatic.
When Automatic is selected, the
local and remote voice channels will
negotiate the voice coder to be used
by selecting the highest bandwidth
coder supported by both sides
without exceeding the Max
Bandwidth setting. G.723, G.729, or
G.711 are negotiated.
Selected
Coder
G.711 a/u Select from a range of coders with
law 64
kbps;
G.726, @
32 kbps;
G.723.1 @
6.3 kbps;
G.729,
specific bandwidths. The higher the
bps rate, the more bandwidth is
used. The channel that you are
calling must have the same voice
coder selected.
Default = G.723.1 @ 6.3 kbps. Here
64K of digital voice are compressed
to 6.3K, allowing several
8kbps;
simultaneous conversations over
the same bandwidth that would
otherwise carry only one.
To make selections from the
Selected Coder drop-down list, the
Manual option must be enabled.
Max
bandwidth
(coder)
11 – 128
kbps
This field lets you specify the
maximum bandwidth allowed for
this channel.
If coder is to be selected
automatically (“Auto” setting), then
enter a value for maximum
bandwidth.
71
Download from Www.Somanuals.com. All Manuals Search And Download.
Technical Configuration
MultiVOIP FX User Guide
Voice/Fax Parameter Definitions
Field Name Values
Description
AutoCall Parameters
Auto Call
AutoCall
The AutoCall option enables the local
MultiVOIP to call a remote MultiVOIP
without the user having to dial a Phone
Directory Database number. As soon as
you access the local MultiVOIP
voice/fax channel, the MultiVOIP
immediately connects to the remote
MultiVOIP identified in the Phone
Number box of this option.
This function applies on a channel-by-
channel basis. It would not be
appropriate for this function to be
applied to a channel that serves in a
pool of available channels for general
phone traffic. This function requires an
entry in the Outgoing phonebook of the
local MultiVOIP and a matched setting
in the Inbound Phonebook of the
remote voip.
Phone
Number
--
Phone number used for Auto Call
function or Offhook Alert Timer
function. This phone number must
correspond to an entry in the Outbound
Phonebook of the local MultiVOIP and
in the Inbound Phonebook of the
remote MultiVOIP (unless a gatekeeper
unit is used in the voip system).
72
Download from Www.Somanuals.com. All Manuals Search And Download.
MultiVOIP FX User Guide
Technical Configuration
Voice/Fax Parameter Definitions (cont’d) )
Field Name Values
Dynamic Jitter
Description
Dynamic
Jitter Buffer
Dynamic Jitter defines a minimum
and a maximum jitter value for
voice communications. When
receiving voice packets from a
remote MultiVOIP, varying delays
between packets may occur due to
network traffic problems. This is
called Jitter. To compensate, the
MultiVOIP uses a Dynamic Jitter
Buffer. The Jitter Buffer enables the
MultiVOIP to wait for delayed
voice packets by automatically
adjusting the length of the Jitter
Buffer between configurable
minimum and maximum values.
The length of the jitter buffer
directly effects the voice delay
between MultiVOIP gateways.
Minimum
Jitter Value
60 to 400
ms
The minimum dynamic jitter buffer
of 60 milliseconds is the minimum
delay that would be acceptable over
a low jitter network.
Default = 150 msec
73
Download from Www.Somanuals.com. All Manuals Search And Download.
Technical Configuration
MultiVOIP FX User Guide
Voice/Fax Parameter Definitions (cont’d)
Field Name Values
Dynamic Jitter
Description
Maximum
Jitter Value
20 to 200
ms
The maximum dynamic jitter buffer
of 200 milliseconds is the maximum
delay tolerable over a high jitter
network.
Default = 200 msec
Initial Jitter
Value
20 – 200
ms
default =
20 ms
The starting value (in ms) of the
Jitter Buffer. This value will change
itself from the starting value
depending on the needs of the jitter
buffer. For example, if you set the
initial value at 100, it may end up
scaling itself down to 20 or up to
200 to meet the needs of operating
conditions.
74
Download from Www.Somanuals.com. All Manuals Search And Download.
MultiVOIP FX User Guide
Technical Configuration
Voice/Fax Parameter Definitions (cont’d) )
Field Name Values
Auto Disconnect
Description
Automatic
Disconnect-
ion
--
The Automatic Disconnection
group provides four options which
can be used singly or in any
combination.
Jitter Value
1-65535
milli-
seconds
The Jitter Value defines the average
inter-arrival packet deviation (in
milliseconds) before the call is
automatically disconnected. The
default is 300 milliseconds. A higher
value means voice transmission will
be more accepting of jitter. A lower
value is less tolerant of jitter.
Inactive by default. When active,
default = 300 ms. However, value
must equal or exceed Dynamic
Minimum Jitter Value.
Call
Duration
1-65535
seconds
Call Duration defines the
maximum length of time (in
seconds) that a call remains
connected before the call is
automatically disconnected.
Inactive by default.
When active, default = 180 sec.
This may be too short for most
configurations, requiring upward
adjustment.
Consecutive 1-65535
Packets Lost
Consecutive Packets Lost defines
the number of consecutive packets
that are lost after which the call is
automatically disconnected.
Inactive by default.
When active, default = 30
Network
Discon-
nection
1 to 65535 Specifies how long to wait before
seconds;
Default =
300 sec.
disconnecting the call when IP
network connectivity with the
remote site has been lost.
75
Download from Www.Somanuals.com. All Manuals Search And Download.
Technical Configuration
MultiVOIP FX User Guide
Voice/Fax Parameter Definitions (cont’d)
Field Name Values
Advanced Features
Description
Silence
Compression
Y/N
Determines whether silence
compression is enabled (checked) for
this voice channel.
With Silence Compression enabled, the
MultiVOIP will not transmit voice
packets when silence is detected,
thereby reducing the amount of
network bandwidth that is being used
by the voice channel.
Default = on.
Echo
Cancellation
Y/N
Determines whether echo cancellation is
enabled (checked) for this voice
channel.
Echo Cancellation removes echo and
improves sound quality. Default = on.
76
Download from Www.Somanuals.com. All Manuals Search And Download.
MultiVOIP FX User Guide
Technical Configuration
7. Set Telephony Interface Parameters. Click on Interface in the sidebar list.
In each field, enter the values that fit your particular network.
The kinds of parameters for which values must be chosen depend on which type of telephony supervisory
signaling or interface is used (FXO or FXS Loop Start). We present here the various parameters grouped
and organized by interface type.
77
Download from Www.Somanuals.com. All Manuals Search And Download.
Technical Configuration
MultiVOIP FX User Guide
Note that Interface parameters are applied on a channel-by-channel basis. However, once you have
established a set of Interface parameters for a particular channel, you can apply this entire set of Interface
parameters to other channels by using the Copy Channel button and its dialog box.
78
Download from Www.Somanuals.com. All Manuals Search And Download.
MultiVOIP FX User Guide
Technical Configuration
FXS Loop Start Parameters. The parameters applicable to FXS Loop Start are shown in the figure below
and described in the table that follows.
FXS Loop Start Interface: Parameter Definitions
Field Name
Values
Description
Select Channel 1-2 (MVPFX2-2);
1-4 (MVPFX2-4);
Indicates the voip channel to
which parameter values will be
assigned.
1-8 (MVPFX2-8)
Interface Type
FXS Loop Start
The value of this field
determines whether this
channel uses the FXS Loop Start
interface type or the FXO
interface type. We are here
discussing the FXS Loop Start
option.
79
Download from Www.Somanuals.com. All Manuals Search And Download.
Technical Configuration
MultiVOIP FX User Guide
FXS Loop Start Interface: Parameter Definitions (cont’d)
Field Name
Values
Description
FXS Options fields
Maximum number of rings that
the MultiVOIP will issue before
giving up the attempted call.
When enabled, the MultiVOIP
will interrupt loop current in
the FXS circuit to initiate a
Ring Count ,
FXS
1-99
Current Loss
Y/N
disconnection. This tells the
device connected to the FXS
port to hang up. The Multi-
VOIP cannot drop the call; the
FXS device must go on hook.
Flash Detection Range fields
Min/Max
for Min. and Max.,
50 - 1500
For a received flash hook to be
regarded as such by the
milliseconds
MultiVOIP, its duration must
fall between the minimum and
maximum values given here.
Caller ID fields
The MultiVOIP currently
supports only one
Type
Bellcore
implementation of Caller ID.
That implementation is Bellcore
type 1 with Caller ID placed
between the first and second
rings of the call.
Caller ID information is a
description of the remote
calling party received by the
called party. The description
has three parts: name of caller,
phone number of caller, and
time of call. The ‘time-of-call’
portion is always generated by
the receiving MultiVOIP unit
(on FXS channel) based on its
date and time setup.
Enable
Y/N
80
Download from Www.Somanuals.com. All Manuals Search And Download.
MultiVOIP FX User Guide
Technical Configuration
FXS Loop Start Interface: Parameter Definitions (cont’d)
Field Name
Values
Description
Caller ID fields
In general, the forms of the
‘Caller Name’ and ‘Caller
Phone Number’ differ
Enable (cont’d) Y/N
depending on the IP
transmission protocol used
(H.323, SIP, or SPP) and upon
entries in the phonebook
screens of the remote (CID
generating) voip unit. For
MVPFX2 units, only the SIP-
related Caller ID options are
available. The CID Name and
Number appearing on the
phone at the terminating FXS
end will come either from a
central office switch (showing a
PSTN phone number), or the
phonebook of the remote (CID
sending) voip unit.
Dialing Options fields
Regeneration
Pulse, DTMF
Indicates which type of dialing
must be regenerated, either
pulses or DTMF. For MVPFX2
units, DTMF is always used.
Inter Digit
Timer
1 - 10 seconds
This is the length of time that
the MultiVOIP will wait
between digits. When the time
expires, the MultiVOIP will
look in the outbound
phonebook for the number
entered and place the call
accordingly.
Default = 2.
The length of time between the
outputting of DTMF digits.
Default = 100 ms.
Inter Digit
Regeneration
Timer
in milliseconds
The Caller ID feature has dependencies on both the telco central office and the MultiVOIP phone book. See
the diagram series after the FXO Parameters section below.
81
Download from Www.Somanuals.com. All Manuals Search And Download.
Technical Configuration
MultiVOIP FX User Guide
FXO Parameters. The parameters applicable to the FXO telephony interface type are shown in the figure
below and described in the table that follows.
82
Download from Www.Somanuals.com. All Manuals Search And Download.
MultiVOIP FX User Guide
Technical Configuration
FXO Interface: Parameter Definitions*
Field Name
Values
Description
Select Channel 1-2 (MVPFX2-2);
1-4 (MVPFX2-4);
Indicates the voip channel to
which parameter values will be
assigned.
1-8 (MVPFX2-8)
Interface Type
FXO
Enables FXO functionality.
Caller ID fields
The MultiVOIP currently
supports only one
Type
Bellcore
implementation of Caller ID.
That implementation is Bellcore
type 1 with Caller ID placed
between the first and second
rings of the call.
Caller ID information is a
description of the remote
calling party received by the
called party. The description
has three parts: name of caller,
phone number of caller, and
time of call. The ‘time-of-call’
portion is always generated by
the receiving MultiVOIP unit
(on FXS channel) based on its
date and time setup.
Enable
Y/N
In general, the forms of the
‘Caller Name’ and ‘Caller
Phone Number’ differ
depending on the IP
transmission protocol used and
upon entries in the phonebook
screens of the remote (CID
generating) voip unit. For
MVPFX2 units, only the SIP-
related Caller ID options are
available. The CID Name and
Number appearing on the
phone at the terminating FXS
end will come either from a
central office switch (showing a
PSTN phone number), or the
phonebook of the remote (CID
sending) voip unit.
83
Download from Www.Somanuals.com. All Manuals Search And Download.
Technical Configuration
MultiVOIP FX User Guide
FXO Interface: Parameter Definitions*
FXO Options
Ring Count
1-99
Number of rings required
before the MultiVOIP answers
the incoming call.
No Response
Timer
1 – 65535
(in seconds)
Length of time before call
connection attempt is
abandoned.
Flash
Generation
50 - 1500
milliseconds
Length of flash hook that will
be generated and sent out when
the remote end initiates a flash
hook and it is regenerated
locally. Default = 600 ms.
Disconnect Options
Current Loss
Y/N
Disconnection to be triggered
by loss of current. That is,
when Current Loss is enabled
(“Y”), the MultiVOIP will hang
up the call at a specified
interval after it detects a loss of
current initiated by the attached
device.
Current Loss
Timer
200 to 2000
(in milliseconds)
Determines the interval after
detection of current loss at
which the call will be
disconnected.
DTMF Tone
Y/N
Enables supervision of call
disconnection using DTMF
tones.
DTMF Tone Pairs
Low Tones
2
5
8
0
3
6
9
#
A
B
C
D
697Hz
770Hz
852Hz
941Hz
1
4
7
*
High Tones 1209Hz 1336Hz 1447Hz 1633Hz
84
Download from Www.Somanuals.com. All Manuals Search And Download.
MultiVOIP FX User Guide
Technical Configuration
FXO Interface: Parameter Definitions*
Disconnect Options
Sequence
1st tone pair
+
2nd tone pair
These are DTMF tone pairs
constitute 2-part sequences that
signal call disconnection.
Values for first tone pair are:
*, #, 0, 1-9, and A-D.
Values for second tone pair are:
none, 0, 1-9, A-D, *, and #.
The tone pairs 1-9, 0, *, and #
are the standard DTMF pairs
found on phone sets. The tone
pairs A-D are “extended
DTMF” tones, which are used
for various PBX functions.
Silence
Detection
Y/N
Enables/disables silence-
detection method of
supervising call disconnection.
Type (of
Silence
Detection)
One-Way or
Two-Way
Disconnection to be triggered
by silence in one direction only
or in both directions
simultaneously.
Timer (for
Silence
integer values,
in seconds
Duration of silence required to
trigger disconnection.
Detection)
Dialing Options
Regeneration
Pulse, DTMF
Determines whether digits
generated and sent out will be
pulse tones or DTMF.
Inter Digit
Timer
1 to 10 seconds
This is the length of time that
the MultiVOIP will wait
between digits. When the time
expires, the MultiVOIP will
look in the phonebook for the
number entered.
Default = 2.
Inter Digit
Regeneration
Time
50 to 20,000
milliseconds
The length of time between the
outputting of DTMF digits.
Default = 100 ms.
85
Download from Www.Somanuals.com. All Manuals Search And Download.
Technical Configuration
MultiVOIP FX User Guide
The Caller ID feature has dependencies on both the telco central office and the MultiVOIP phone book. See
the diagram series below.
CID Flow
Call is received
here.
Call originates here
at 1:42pm, May 31.
CID
Terminating
VoIP
CID
Generating
VoIP
Central Office
with
standard telephony
Caller ID service
FXO
FXS
IP
Network
xxxyyyzzzz
J.Q. Public
xxxyyyzzzz
J.Q. Public
Clock:
5-31,
1:42pm
phone of:
Display shows:
SIP
Protocol
Melvin Jones
763-555-8794
CID Number: 763-555-8794
CID Name: Melvin Jones
Time Stamp: Date: 05/31
Time:1:42pm
Figure 5-1: Voip Caller ID Case #1 – Call, through telco central office with standard CID, enters
voip system
CID Flow
Call is received
here.
Call originates here
at 4:51pm, Oct 3.
CID
Generating
VoIP
CID
Ch1 FXS
401
Terminating
VoIP
xxxyyyzzzz
J.Q. Public
FXS
IP
Network
Ch2
xxxyyyzzzz
J.Q. Public
402
403
phone of:
Nigel Thurston
763-555-9401
Ch3
Ch4
Clock:
10/03, 4:51pm
404
Display shows:
CID Number: 423
Phone Book Configuration
CID Name: Anoka-Whse-VP3
Time Stamp: Date: 10/03
Time: 4:51pm
Anoka-Whse-VP3
Gateway Name:
Q.931 Parameters
{Channel 1}
Inbound Phone Book
Remove Prefix Add Prefix Forward/Addr
Gatekeeper RAS Param
423
748
Figure 5-2: Voip Caller ID Case #2 – Remote FXS call on SIP voip system
86
Download from Www.Somanuals.com. All Manuals Search And Download.
MultiVOIP FX User Guide
Technical Configuration
8. Set Call Signaling Parameters. Click on Call Signaling in the sidebar list.
87
Download from Www.Somanuals.com. All Manuals Search And Download.
Technical Configuration
MultiVOIP FX User Guide
The tables below describe all fields in the Call Signaling screen.
Call Signaling Parameter Definitions
Field Name
Values
Description
SIP Parameters
Signaling Port
numeric
Port number on which the
MultiVOIP UserAgent
software module will be
waiting for any incoming SIP
requests. Default = 5060
Use SIP Proxy
Y/N
Allows the MultiVOIP to work
in conjunction with a proxy
server.
Proxy Parameters
Proxy Domain
Name / IP
Address
n.n.n.n
where
n=0-255
Network address of the proxy
server that the voip is using.
Append SIP
Proxy Domain
Name in User
ID
Y/N
When checked, the domain
name of the SIP Proxy serving
the MultiVOIP gateway will be
included as part of the User ID
for that gateway. If
unchecked, the SIP Proxy’s IP
address will be included as
part of the User ID instead of
the SIP Proxy’s domain name.
Port Number
Logical port number for proxy
communications.
88
Download from Www.Somanuals.com. All Manuals Search And Download.
MultiVOIP FX User Guide
Technical Configuration
Call Signaling Parameter Definitions
Field Name
Values
Description
Proxy Parameters (cont’d)
User Name
Values: alphanumeric
Description: Identifier used when proxy
server is used in network. If a proxy server is
used in a SIP voip network, all clients must
enter both a User Name and a Password
before being allowed to make a call.
Password
Values: alphanumeric
Description: Password for proxy server
function. See “User Name” description
above.
Re-
Values: numeric (in seconds)
Registration
Time
Description: This is the timeout interval for
registration of the MultiVOIP with a SIP
proxy server. The time interval begins the
moment the MultiVOIP gateway registers
with the SIP proxy server and ends at the
time specified by the user in the Re-
Registration Time field (this field). When/if
registration lapses, call traffic routed to/from
the MultiVOIP through the SIP proxy server
will cease. However, calls in progress will
continue to function until they end.
9. Set Regional Parameters (Phone Signaling Tones & Cadences).
Click on Regional in the sidebar list.
89
Download from Www.Somanuals.com. All Manuals Search And Download.
Technical Configuration
MultiVOIP FX User Guide
The Regional Parameters screen will appear. For the country selected, the standard set of frequency pairs
will be listed for dial tone, busy tone, ‘unobtainable’ tone (fast busy or trunk busy), ring tone, and other,
more specialized tones.
In the Country/Region field, select the option that fits your particular system. When you choose a Country,
you choose an entire set of tones and those tones cannot be altered. To create a nonstandard set of tones,
use the “Custom” option.
The Regional Parameters fields are described in the table below.
“Regional Parameter” Definitions
Field Name
Country/
Region
Values
Australia,
Description
Name of a country or region that
Central America, uses a certain set of tone pairs for
Chile, Europe,
France, Japan,
UK, USA,
dial tone, ring tone, busy tone,
unobtainable tone (fast busy tone),
and re-order tone (a tone pattern
indicating the need for the user to
hang up the phone).
Custom
In some cases, the tone-pair scheme
denoted by a country name may
also be used outside of that
country. The “Custom” option
(button) assures that any tone-
pairing scheme worldwide can be
accommodated.
90
Download from Www.Somanuals.com. All Manuals Search And Download.
MultiVOIP FX User Guide
Technical Configuration
“Regional Parameter” Definitions
Field Name
Values
Description
Standard Tones fields
Type column
dial tone,
ring tone,
Type of telephony tone-pair for
which frequency, gain, and
cadence are being presented.
busy tone,
unobtainable
tone (fast busy),
survivability
tone,
re-order tone
Frequency 1
Frequency 2
freq. in Hertz
freq. in Hertz
Lower frequency of pair.
Higher frequency of pair.
“Regional Parameter” Definitions (cont’d)
Field Name
Values
Description
Standard Tones fields (cont’d)
Cadence
n/n/n/n
(msec) On/Off four integer time
values in
On/off pattern of tone durations
used to denote phone ringing,
phone busy, connection
milli-seconds;
zero value for
dial-tone
indicates
unobtainable (fast busy), dial tone
(“0” indicates continuous tone),
survivability, and re-order. Default
values differ for different
continuous tone
countries/regions. Although most
cadences have only two parts (an
“on” duration and an “off”
duration), some telephony
cadences have four parts. Most
cadences, then, are expressed as
two iterations of a two-part
sequence. Although this is
redundant, it is necessary to allow
for expression of 4-part cadences.
Gain 1
Gain 2
gain in dB
+3dB to –31dB
and “mute”
setting
Amplification factor of lower
frequency of pair.
This applies to the dial, ring, busy
and ‘unobtainable’ tones that the
MultiVOIP outputs as audio to the
FXS or FX0 port. Default: -16dB
gain in dB
+3dB to –31dB
and “mute”
setting
Amplification factor of higher
frequency of pair.
This applies to the dial, ring, busy,
and ‘unobtainable’ (fast busy) tones
that the MultiVOIP outputs as
audio to the FXS or FXO port.
Default: -16dB
91
Download from Www.Somanuals.com. All Manuals Search And Download.
Technical Configuration
MultiVOIP FX User Guide
After selecting the appropriate Country/Region for your system, click OK. A screen will appear
confirming that the configuration has been updated.
You must select Save and Apply in the sidebar menu to make the change permanent.
10. Set Log Reporting Method. The Logs screen lets you choose how the VoIP administrator will receive
log reports about the MultiVOIP’s performance and the phone call traffic that is passing through it. Log
reports can be received in one of two ways:
A. as Console Messages accessible through a telecommunications program like HyperTerminal,
or
B. through a SysLog Server program.
Click Logs/Traces on the sidebar menu to access the Logs/Traces screen.
92
Download from Www.Somanuals.com. All Manuals Search And Download.
MultiVOIP FX User Guide
Technical Configuration
The Logs/Traces screen will appear.
If you enable console messages, you can customize the types of messages to be included/excluded in log
reports by clicking on the “Filters” button and using the Console Messages Filter Settings screen (see
subsequent page). If you use the logging function, select the logging option that applies to your VoIP
system design. If you intend to use a SysLog Server program for logging, click in that Enable check box.
The common SysLog logical port number is 514.
93
Download from Www.Somanuals.com. All Manuals Search And Download.
Technical Configuration
MultiVOIP FX User Guide
“Logs” Screen Definitions
Field Name
Values
Description
Enable
Console
Messages
Y/N
Allows MultiVOIP debugging messages to be
read via a basic terminal program like
HyperTerminal ™ or equivalent. Normally,
this should be disabled because it uses
MultiVOIP processing resources. Console
messages are meant for tech support
personnel.
Filters (button)
Click to access secondary screen on where
console messages can be included/excluded
by category and on a per-channel basis. (See
the Console Messages Filter Settings screen on
subsequent page.)
SysLog Server
Enable
Y/N
This box must be checked if logging is to be
done in conjunction with a SysLog Server
program. For more on SysLog Server, see
Operation & Maintenance chapter.
IP Address
Port
n.n.n.n
for n=
0-255
IP address of computer, connected to voip
network, on which SysLog Server program is
running.
514
Logical port for SysLog Server. 514 is
commonly used.
Online Statistics
Update Interval
integer
Set the interval (in seconds) at which
logging information will be updated.
94
Download from Www.Somanuals.com. All Manuals Search And Download.
MultiVOIP FX User Guide
Technical Configuration
To customize console messages by category and/or by channel, click on “Filters” and use the Console
Messages Filters Settings screen.
95
Download from Www.Somanuals.com. All Manuals Search And Download.
Technical Configuration
MultiVOIP FX User Guide
11. View System Information screen and set updating interval (optional).
To reach this dialog box, click System Information in the sidebar menu.
This screen presents vital system information at a glance. Its primary use is in troubleshooting.
System Information Parameter Definitions
Field Name Values
Description
Boot
Version
nn.nn
Indicates the version of the code that
is used at the startup (booting) of the
voip. The boot code version is
independent of the software version.
Firmware
Version
alpha-
numeric
Indicates version of MultiVOIP
firmware.
96
Download from Www.Somanuals.com. All Manuals Search And Download.
MultiVOIP FX User Guide
Technical Configuration
System Information Parameter Definitions (cont’d)
Field Name Values Description
nn.nn.nn. Indicates version of MultiVOIP
Configur-
ation
Version
nn
alpha-
numeric
Configuration software (which
includes screens for IP Parameters,
SMTP Parameters, Regional
Parameters, etc.).
Phone Book
Version
numeric
Indicates the version of the inbound
and outbound phonebook portion of
the MultiVOIP software.
MSP
Version
nn.nn
alpha-
numeric
Version of DSP (digital signal
processor) software used in
MultiVOIP.
Kernel
Version
Vn_nn_
n.n
Linux kernel version used in
MultiVOIP.
Mac
Address
alpha-
numeric
Denotes the number assigned as the
voip unit’s unique Ethernet address.
Up Time
days:
hours:
mm:ss
Indicates how long the voip has been
running since its last booting.
97
Download from Www.Somanuals.com. All Manuals Search And Download.
Technical Configuration
MultiVOIP FX User Guide
The frequency with which several administrative screens are updated (the System Information, Call
Progress, and IP Statistics screens) is determined by a setting in the Logs/Traces screen.
12. About Packetization Time.
You can use the Packetization Time screen to specify definite packetization rates for coders selected in the
Voice/FAX Parameters screen (in the “Coder” group of fields). The Packetization Time screen is accessible
in the sidebar list of the main voip software screen. In dealing with RTP parameters, the Packetization
Time screen is closely related to both Voice/FAX Parameters and to IP Statistics.
98
Download from Www.Somanuals.com. All Manuals Search And Download.
MultiVOIP FX User Guide
Technical Configuration
Packetization Time Screen
Packetization rates can be set separately for each channel.
The table below presents the ranges and increments for packetization rates.
Packetization Ranges and Increments
Coder Types
Range (in ms);
{default value}
Increments (in ms)
G711 A-law
G711 u-law
G723
G726
G729
5-30
5-60
30-60
5-60
10-80
{30}
{60}
{60}
{60}
{80}
5
10
10
10
20
99
Download from Www.Somanuals.com. All Manuals Search And Download.
Technical Configuration
MultiVOIP FX User Guide
Once the packetization rate has been set for one channel, it can be copied into other channels by using the Copy Channel
screen.
13. Saving the MultiVOIP Configuration. When values have been set for all of the MultiVOIP’s various
operating parameters, click on Save & Apply in the sidebar.
NOTE: It is possible to return all parameters to their factory default values by using the Restore Factory
Defaults command. By restoring factory-default values, this command will negate all configuration
work that has been done.
100
Download from Www.Somanuals.com. All Manuals Search And Download.
Chapter 6: Phonebook Configuration
101
Download from Www.Somanuals.com. All Manuals Search And Download.
Phone Book Configuration
MultiVOIP FX User Guide
Configuring MultiVOIP Phonebooks
When a VoIP serves a PBX system, it’s important that the operation of the VoIP be transparent to the
telephone end user. That is, the VoIP should not entail the dialing of extra digits to reach users elsewhere
on the network that the VoIP serves. On the contrary, VOIP service more commonly reduces dialed digits
by allowing users (served by PBXs in facilities in distant cities) to dial their co-workers with 3-, 4-, or 5-digit
extensions as if they were in the same facility.
Furthermore, the setup of the VoIP generally should allow users to make calls on a non-toll basis to any
numbers accessible without toll by users at all other locations on the VoIP system. Consider, for example, a
company with VOIP-equipped offices in New York, Miami, and Los Angeles, each served by its own PBX.
When the VOIP phone books are set correctly, personnel in the Miami office should be able to make calls
without toll not only to the company’s offices in New York and Los Angeles, but also to any number that’s
local in those two cities.
To achieve transparency of the VoIP telephony system and to give full access to all types of non-toll calls
made possible by the VOIP system, the VoIP administrator must properly configure the “Outbound” and
“Inbound” phone-books of each VoIP in the system.
The “Outbound” phonebook for a particular VoIP unit describes the dialing sequences required for a call to
originate locally (typically in a PBX in a particular facility) and reach any of its possible destinations at
remote VoIP sites, including non-toll calls completed in the PSTN at the remote site.
The “Inbound” phonebook for a particular VoIP unit describes the dialing sequences required for a call to
originate remotely from any other VOIP sites in the system, and to terminate on that particular VOIP.
Briefly stated, the MultiVOIP’s Outbound phonebook lists the phone stations it can call; its Inbound phonebook
describes the dialing sequences that can be used to call that MultiVOIP and how those calls will be directed. (Of
course, the phone numbers are not literally “listed” individually, but are, instead, described by rule.)
Consider two types of calls in the three-city system described above: (1) calls originating from the Miami
office and terminating in the New York (Manhattan) office, and (2) calls originating from the Miami office
and terminating in New York City but off the company’s premises in an adjacent area code, an area code
different than the company’s office but still a local call from that office (e.g., Staten Island).
The first type of call requires an entry in the Outbound PhoneBook of the Miami VOIP and a coordinated
entry in the Inbound phonebook of the New York VOIP. These entries would allow the Miami caller to dial
the New York office as if its phones were extensions on the Miami PBX.
The second type of call similarly requires an entry in the Outbound PhoneBook of the Miami VOIP and a
coordinated entry in the Inbound Phonebook of the New York VOIP. However, these entries will be longer
and more complicated. Any Miami call to New York City local numbers will be sent through the VOIP
system rather than through the regular toll public phone system (PSTN). But the phonebook entries can be
arranged so that the VOIP system is transparent to the Miami user, such that even though that Miami user
dials the New York City local number just as they would through the public phone system, that call will
still be completed through the VOIP system.
This PhoneBook Configuration procedure is brief, but it is followed by an example case. For many people,
the example case may be easier to grasp than the procedure steps. Configuration is not difficult, but all
phone number sequences and other information must be entered exactly; otherwise connections will not be
made.
102
Download from Www.Somanuals.com. All Manuals Search And Download.
MultiVOIP FX User Guide
Phone Book Configuration
Phonebook configuration screens are accessed using the sidebar menu.
1. Select Outbound Phone Book/List Entries.
Fields in the “Details” section describe various SIP parameters.
Click Add.
103
Download from Www.Somanuals.com. All Manuals Search And Download.
Phone Book Configuration
MultiVOIP FX User Guide
2. The Outbound Phone Book Add Entry screen appears.
Enter Outbound PhoneBook data for your MultiVOIP unit.
104
Download from Www.Somanuals.com. All Manuals Search And Download.
MultiVOIP FX User Guide
Phone Book Configuration
The fields of the Outbound Phone Book Add Entry screen are described in the table below.
Outbound Phone Book Add Entry screen: Field
Definitions
Field Name
Values
Description
Accept Any
Number
Y/N
When checked, “Any
Number” appears as the
value in the Destination
Pattern field.
The Any Number feature
works differently depending
on whether or not an external
SIP Proxy routing device is
used.
When no external routing
device is used. If Any
Number is selected, calls to
phone numbers not matching
a listed Destination Pattern
will be directed to the IP
Address in the Outbound
Phone Book Add Entry
screen. “Any Number” can
be used in addition to one or
more Destination Patterns.
When external routing
device is used. If Any
Number is selected, calls to
phone numbers not matching
a listed Destination Pattern
will be directed to the
external SIP proxy routing
device. The IP Address of the
external routing device must
be set in the Phone Book
Configuration screen.
105
Download from Www.Somanuals.com. All Manuals Search And Download.
Phone Book Configuration
MultiVOIP FX User Guide
Outbound Phone Book Add Entry screen: Field
Definitions (cont’d)
Field Name
Values
Description
Destination
Pattern
prefixes,
area codes,
exchanges,
line
numbers,
extensions
Defines the beginning of
dialing sequences for calls
that will be connected to
another VOIP in the system.
Numbers beginning with
these sequences are diverted
from the PTSN and carried
on Internet or other IP
network.
Total Digits
as needed
This field currently disabled.
Number of digits the phone
user must dial to reach
specified destination.
Remove Prefix
dialed digits Portion of dialed number to
be removed before
completing call to
destination.
Add Prefix
IP Address
dialed digits Digits to be added before
completing call to
destination.
n.n.n.n
for
n = 0-255
The IP address to which the
call will be directed if it
begins with the destination
pattern given.
Description
alpha-
numeric
Describes the facility or
geographical location at
which the call will be
completed.
106
Download from Www.Somanuals.com. All Manuals Search And Download.
MultiVOIP FX User Guide
Phone Book Configuration
Outbound Phone Book Add Entry screen: Field
Definitions (cont’d)
Field Name
SIP Fields
Use Proxy
Values
Description
Y/N
Select if proxy server is used.
Transport
Protocol
TCP or
UDP
Voip administrator must choose
between UDP and TCP
transmission protocols. UDP is a
high-speed, low-overhead
connectionless protocol where
data is transmitted without
acknowledgment, guaranteed
delivery, or guaranteed packet
sequence integrity. TCP is slower
connection-oriented protocol
with greater overhead, but
having acknowledgment and
guarantees delivery and packet
sequence integrity.
The SIP Port Number is a
UDP logical port number.
The voip will “listen” for SIP
messages at this logical port.
If SIP is used, 5060 is the
default, standard, or “well
known” port number to be
used. If 5060 is not used,
then the port number used is
that specified in the SIP
Request URI (Universal
Resource Identifier).
SIP Port
Number
5060 or other
*See RFC 3087
(“Control of
Service
Context using
SIP Request-
URI,” by the
Network
Working
Group).
Looking similar to an email
address, a SIP URL
SIP URL
sip.userphone
@
identifies a user's address.
In SIP communications, each
caller or callee is identified
by a SIP url:
hostserver,
where
“userphone”
is the
sip:user_name@host_name.
The format of a sip url is very
similar to an email address,
except that the “sip:“ prefix is
used.
telephone
number and
“hostserver”is
the domain
name or an
address on the
network
107
Download from Www.Somanuals.com. All Manuals Search And Download.
Phone Book Configuration
MultiVOIP FX User Guide
3. Select Inbound PhoneBook | List Entries.
Click Add.
108
Download from Www.Somanuals.com. All Manuals Search And Download.
MultiVOIP FX User Guide
Phone Book Configuration
4. The Inbound Phone Book Add Entry screen appears.
109
Download from Www.Somanuals.com. All Manuals Search And Download.
Phone Book Configuration
MultiVOIP FX User Guide
Enter Inbound PhoneBook data for your MultiVOIP. The fields of the Inbound Phone Book Add Entry
screen are described in the table below.
Inbound Phone Book Add Entry screen:
Field Definitions
Field Name
Values
Description
Accept Any
Number
Values: Y/N
Description: When checked, “Any Number”
appears as the value in the Remove Prefix
field.
The Any Number feature of the Inbound
Phone Book does not work when an external
routing device is used (Proxy for SIP
protocol).
When no external routing device is used. If
Any Number is selected, calls received from
phone numbers not matching a listed Prefix
(shown in the Remove Prefix column of the
Inbound Phone Book) will be admitted into
the voip on the channel listed in the Channel
Number field. “Any Number” can be used in
addition to one or more Prefixes.
Remove Prefix
Add Prefix
dialed digits portion of dialed number to
be removed before
completing call to destination
(often a local PBX)
dialed digits digits to be added before
completing call to destination
(often a local PBX)
Channel number to which the
call will be assigned as it
enters the local telephony
equipment
(often a local PBX).
“Hunting” directs the call to
any available channel.
Channel
Number
1-24, or
“Hunting”
or 1-2
or 1-4
or 1-8
depending
on model
Description
--
Describes the facility or
geographical location at
which the call originated.
Register with Y/N
SIP Proxy
When checked, the value in
the Remove Prefix field will
be registered with the
external SIP proxy routing
device. The IP address of the
external routing device must
be set in the Phone Book
Configuration screen.
*Must be
enabled in
Call
Signaling
Configuration
screen.
In a SIP voip system,
gateways can register with
the SIP Proxy.
110
Download from Www.Somanuals.com. All Manuals Search And Download.
MultiVOIP FX User Guide
Phone Book Configuration
5. When your Outbound and Inbound PhoneBook entries are completed, click on Save and Apply in the
sidebar menu to save your configuration.
You can change your configuration at any time as needed for your system.
There are two “Edit Entry” screens for revising outbound and inbound phone book entries.
111
Download from Www.Somanuals.com. All Manuals Search And Download.
Phone Book Configuration
MultiVOIP FX User Guide
The “Next Entry” and “Previous Entry” buttons allow you to go from one entry to the next without
interruption. You must click OK to confirm the change before moving on to the next entry.
112
Download from Www.Somanuals.com. All Manuals Search And Download.
MultiVOIP FX User Guide
Phone Book Configuration
Phonebook Examples
The following example demonstrates how Outbound and Inbound PhoneBook entries work in a situation
of multiple area codes. Consider a company with offices in Minneapolis and Baltimore. The system
depicted is SIP. However, the phonebook entries presented are still applicable for SIP systems.
2 Site Example
Notice first the area code situation in those two cities: Minneapolis’s local calling area consists of multiple
adjacent area codes; Baltimore’s local calling area consists of a base area code plus an overlay area code.
Company
VOIP/PBX
5
Baltimore/
SIte
Outstate MD
Overlay
443
NW
Suburbs
St. Paul
& Suburbs
651
763
Mpls
612
Company
VOIP/PBX
SIte
...
5
SW Suburbs
952
Baltimore
410
113
Download from Www.Somanuals.com. All Manuals Search And Download.
Phone Book Configuration
MultiVOIP FX User Guide
An outline of the equipment setup in both offices is shown below.
Local-Call
Area Codes:
612, 651,
952
Company HQ.
Minneapolis
North Sub.
area 763
VoIP
PBX
-5174
200.2.10.3
-5173
-5172
-5171
717-5170
IP
Network
Overlay
Area Code:
443
Baltimore
ꢀ
Sales Ofc.
area 410
ꢀ
R
o
u
t
e
r
PBX
VoIP
-7003
200.2.9.7
-7002
325-7001
114
Download from Www.Somanuals.com. All Manuals Search And Download.
MultiVOIP FX User Guide
Phone Book Configuration
The screen below shows Outbound PhoneBook entries for the VOIP located in the company’s Baltimore
facility.
The entries in the Minneapolis VOIP’s Inbound PhoneBook match the Outbound PhoneBook entries of the
Baltimore VOIP, as shown below.
115
Download from Www.Somanuals.com. All Manuals Search And Download.
Phone Book Configuration
MultiVOIP FX User Guide
To call the Minneapolis/St. Paul area, a Baltimore employee must dial eleven digits. (In this case, we are
assuming that the Baltimore PBX does not require an “8” or “9” to seize an outside phone line.)
If a Baltimore employee dials any phone number in the 612 area code, the call will automatically be handled
by the company’s voip system. Upon receiving such a call, the Minneapolis voip will remove the digits
“1612”. But before the suburban-Minneapolis voip can complete the call to the PSTN of the Minneapolis
local calling area, it must dial “9” (to get an outside line from the PBX) and then a comma (which denotes a
pause to get a PSTN dial tone) and then the 10-digit phone number which includes the area code (612 for
the city of Minneapolis; which is different than the area code of the suburb where the PBX is actually
located -- 763).
A similar sequence of events occurs when the Baltimore employee calls number in the 651 and 952 area
codes because number in both of these area codes are local calls in the Minneapolis/St. Paul area.
The simplest case is a call from Baltimore to a phone within the Minneapolis/St. Paul area code where the
company’s voip and PBX are located, namely 763. In that case, that local voip removes 1763 and dials 9 to
direct the call to its local 7-digit PSTN.
Finally, consider the longest entry in the Minneapolis Inbound Phonebook, “17637175. Note that the main
phone number of the Minneapolis PBX is 763-717-5170. The destination pattern 17637175 means that all
calls to Minneapolis employees will stay within the suburban Minneapolis PBX and will not reach or be
carried on the local PSTN.
116
Download from Www.Somanuals.com. All Manuals Search And Download.
MultiVOIP FX User Guide
Phone Book Configuration
Similarly, the Inbound PhoneBook for the Baltimore VOIP (shown first below) generally matches the
Outbound PhoneBook of the Minneapolis VOIP (shown second below).
Notice the extended prefix to be removed: 14103257. This entry allows Minneapolis users to contact
Baltimore co-workers as though they were in the Minneapolis facility, using numbers in the range 7000 to
7999.
Note also that a comma (as in the entry 9,443) denotes a delay in dialing. A one-second delay is commonly
used to allow a second dial tone to be generated for calls going outside of the facility’s PBX system.
117
Download from Www.Somanuals.com. All Manuals Search And Download.
Phone Book Configuration
MultiVOIP FX User Guide
The Outbound PhoneBook for the Minneapolis VOIP is shown below. The third destination pattern, “7”
facilitates reception of co-worker calls using local-appearing-extensions only. In this case, the “Add Prefix”
field value for this phonebook entry would be “1410325” .
118
Download from Www.Somanuals.com. All Manuals Search And Download.
MultiVOIP FX User Guide
Phone Book Configuration
Configuring Mixed Digital/Analog VOIP Systems
Analog MultiVOIP units, like the MVPFX2-2/4/8 units and the MVP-210/410/810/410SS/810SS units are
compatible with digital MultiVOIP units like the MVP2410. In many cases, digital and analog VOIP units
will appear in the same telephony/IP system. In addition to MVP-210/410/810 MultiVOIP units (Series II
units), legacy analog VOIP units (Series I units made by MultiTech) may be included in the system, as well.
When legacy VOIP units are included, the VOIP administrator must handle two styles of phonebooks in the
same VOIP network. The diagram below shows a small-scale system of this kind: one digital VOIP (the
MVP2410) operates with a Series II analog VOIP (an MVP410), and two Series I legacy VOIPs (two MVP200
units) and an MVPFX2-2.
EXAMPLE:
Site D:
Digital & Analog VOIPs
Pierre, SD
in Same System
Area Code 615
PSTN
PBX
200.2.9.9
Digital
VoIP
MVP2410
T1
Other extensions
x3101 - x3199
Router
615-492-3100
Site E:
Site A:
Cheyenne, WY
Area Code 307
Bismarck, ND
Area Code 701
200.2.9.6
Series #1 Analog MultiVOIP
(Server/Client Phonebook)
MVP200
Analog MultiVOIP
MVPFX2
FXS
Unit
FXS
CH1
#200
CH1
421
201
200.2.9.7
Client
IP
Network
Site F:
Lincoln, NE
Area Code 402
Site B:
Rochester, MN
Area Code 507
200.2.9.5
FXO
Series #1 Analog MultiVOIP
(Server/Client Phonebook)
PSTN
Series #2 Analog MultiVOIP
MVP410
Port #4
102
MVP200
CH2
FXS
FXO
Unit
#100
CH1
FXS Port
FXS Ports
CO Ports
717-5000
200.2.9.8
Host
(Holds phonebook for both
Series #1 analog VOIPs.)
CO Port
Key
System
Other extensions
x7401 - x7429
PSTN
402-263-7400
507-717-5662
Site C:
Suburban Rochester
The Series I analog VOIP phone book resides in the “Host” VOIP unit at Site B. It applies to both of the
Series I analog VOIP units.
The Series II analog MultiVOIP (the MVP410) requires its own inbound and outbound phonebooks. The
MVP2410 digital MultiVOIP requires its own inbound and outbound phonebooks, also, as does the
MVPFX2-2 unit.
119
Download from Www.Somanuals.com. All Manuals Search And Download.
Phone Book Configuration
MultiVOIP FX User Guide
These seven phone books are shown below.
Phone Book for Series I Analog VOIP Host Unit (Site B)
IP Address Channel Comments
VOIP Dir #
-OR-
Destination
Pattern
102
101
421
201
200.2.9.8
200.2.9.8
2
Site B, FXS channel.
1
Site B, FXO channel.
Site E FXS channel.
Site A, FXS channel.
200.2.9.6
200.2.9.7
200.2.9.9
1
1
0
1615
xxx
Gives remote voip users access to local PSTN
(Note 2.) of Site D (Pierre, SD, area code 615).
xxxx
3xxx
200.2.9.9
0
Allows remote voip users to call all PBX
extensions at Site D (Pierre, SD) using only
four digits.
(Note 1.)
1402
200.2.9.5
200.2.9.5
0
0
Gives remote voip users access to local PSTN
of Site F (Lincoln, NE; area code 402).
140226374
(Note 1)
(Note 3)
Gives remote voip users access to key phone
system extensions at Site F (Lincoln).
Note 1. The “x” is a wildcard character.
Note 2. By specifying “Channel 0,” we instruct the MVP2400/2410 to choose any
available data channel to carry the call.
Note 3. Note that Site F key system has only 30 extensions (x7400-7429). This
destination pattern (140226374) actually directs calls to 402-263-7430 through
402-263-7499 into the key system, as well.
This means that such calls, which belong on the PSTN, cannot be completed.
In some cases, this might be inconsequential because an entire exchange (fully
used or not) might have been reserved for the company or it might be
unnecessary to reach those numbers. However, to specify only the 30 lines
actually used by the key system, the destination pattern 140226374 would have
to be replaced by three other destination patterns, namely 1402263740,
1402263741, and 1402263742. In this way, calls to 402-263-7430 through 402-
263-7499 would be properly directed to the PSTN. In the Site D outbound
phonebook, the 30 lines are defined exactly, that is, without making any
adjacent phone numbers unreachable through the voip system.
120
Download from Www.Somanuals.com. All Manuals Search And Download.
MultiVOIP FX User Guide
Phone Book Configuration
Outbound Phone Book for MVP2410 Digital VOIP
(Site D)
Destin.
Pattern
201
Remove Add
IP
Address
Comment
Prefix
Prefix
200.2.9.7 To originate calls to Site A (Bismarck).
200.2.9.8 To originate calls to Rochester local
1507
1507
101#
Note 3.
PSTN using the FXO channel (channel
#1) of the Site B VOIP.
102
200.2.9.8 To originate calls to phone connected to
FXS port (channel #2) of the Site B VOIP.
200.2.9.6 Calls to Site E (Cheyenne).
421
1402
200.2.9.5 Calls to Lincoln area local PSTN (via
FXO channel, CH4, of the Site F VOIP).
200.2.9.5 Calls to extensions (thirty) of key system
at Site F (Lincoln). Human operator or
auto-attendant is needed to complete
1402
263
740
these calls.
1402
200.2.9.5
263
741
1402
200.2.9.5
263
742
Note 3. The pound sign (“#”) is a delimiter separating the VOIP number from the
standard telephony phone number.
Inbound Phonebook for MVP2410 Digital VOIP (Site D)
Remove Add
Channel
Number
0
Comment
Prefix
Prefix
1615
9,
Allows phone users at remote voip sites to call non-toll
numbers within the Site D area code (615; Pierre, SD)
over the VOIP network.
Note 4. (hunting)
Note 5.
1615
49231
31
0,
Allows voip calls directly to employees at Site D (at
extensions x3101 to x3199).
(hunting)
Note 4. “9” gives PBX station users access to outside line.
Note 5. The comma represents a one-second pause, the time required for the user
to receive a dial tone on the outside line (PSTN). The comma is only
allowed in the Inbound phonebook.
121
Download from Www.Somanuals.com. All Manuals Search And Download.
Phone Book Configuration
MultiVOIP FX User Guide
Outbound Phone Book for MVP410 Analog VOIP
(Site F)
Destin.
Pattern
201
Remove
Add
Prefix
IP
Address
Comment
Prefix
200.2.9.7 To originate calls to Site A (Bismarck).
200.2.9.8 To originate calls to any PSTN phone in
Rochester area using the FXO channel
(channel #1) of the Site B VOIP.
1507
1507
101#
Note 3.
102
200.2.9.8 To originate calls to phone connected to
FXS port (channel #2) of the Site B VOIP
(Rochester).
421
1615
31
200.2.9.6 Calls to Site E (Cheyenne).
200.2.9.9 Calls to Pierre area PSTN via Site D PBX.
200.2.9.9 Calls to Pierre PBX extensions with four
digits.
1615
492
Note 3. The pound sign (“#”) is a delimiter separating the VOIP number from the
standard telephony phone number.
Inbound Phonebook for MVP410 Analog VOIP (Site F)
Remove Add
Channel
Number
4
Comment
Prefix
Prefix
1402
Access to Lincoln local PSTN by users at remote VOIP
locations via FXO port at Site F.
1402
263740
1402
263741
1402
740
741
742
0
Gives remote voip users access to extension of key phone
system at Site F (Lincoln). Because call is completed at
key system, abbreviated dialing (4 digits) is not
workable. Human operator or auto-attendant is
needed to complete these calls.
(hunting)
0
(hunting)
0
263742
(hunting)
122
Download from Www.Somanuals.com. All Manuals Search And Download.
MultiVOIP FX User Guide
Phone Book Configuration
Outbound Phone Book for MVPFX2 Analog VOIP
(Site E)
Destin.
Pattern
201
Remove Add
IP
Address
Comment
Prefix
Prefix
200.2.9.7 To originate calls to Site A.
1507
1507
101#
Note 3.
200.2.9.8 To originate calls to any PSTN phone in
Rochester area using the FXO channel
(channel #1) of the Site B VOIP.
102
1402
7
200.2.9.8 To originate calls to phone connected to
FXS port (channel #2) of the Site B VOIP.
200.2.9.5 Calls to Lincoln area PSTN (via FXO
channel, CH4, of the Site F VOIP).
1402
263
200.2.9.5 Calls to Lincoln key extensions with four
digits.
1615
31
200.2.9.9 Calls to Pierre area PSTN via Site D PBX.
200.2.9.9 Calls to Pierre PBX extensions with four
digits.
1615
492
Note 3. The pound sign (“#”) is a delimiter separating the VOIP number from the
standard telephony phone number.
Inbound Phonebook for MVPFX2 Analog VOIP (Site E)
Remove Add
Channel
Number
1
Comment
Prefix
Prefix
421
123
Download from Www.Somanuals.com. All Manuals Search And Download.
Phone Book Configuration
MultiVOIP FX User Guide
Call Completion Summaries
Site A calling Site C, Method 1
1. Dial 101.
2. Hear dial tone from Site B.
3. Dial 7175662.
4. Await completion. Talk.
Site A calling Site C, Method 2
1. Dial 101#7175662
2. Await completion. Talk.
Note: Series I analog VOIP gateways will allow completion by Method 2.
Others will not.
Site C calling Site A
1. Dial 7175000.
2. Hear dial tone from Site B VOIP.
3. Dial 201.
4. Await completion. Talk.
124
Download from Www.Somanuals.com. All Manuals Search And Download.
MultiVOIP FX User Guide
Phone Book Configuration
Site D calling Site C
1. Dial 915077175662.
2. “9” gets outside line. On some PBXs, an “8” may be used to direct calls to the VOIP, while “9”
directs calls to the PSTN. However, some PBX units can be programmed to identify the destination
patterns of all calls to be directed to the VOIP.
3. PBX at Site D is programmed to divert all calls made to the 507 area code and exchange 717 into the
VOIP network. (It would also be possible to divert all calls to all phones in area code 507 into the
VOIP network, but it may not be desirable to do so.)
4. The MVP2410 removes the prefix “1507” and adds the prefix “101#” for compatibility with the
analog MultiVOIP’s phonebook scheme. The “#” is a delimiter separating the analog VOIP’s phone
number from the digits that the analog VOIP must dial onto its local PSTN to complete the call.
The digits “101#7175662” are forwarded to the Site B analog VOIP.
5. The call passes through the IP network (in this case, the Internet).
6. The call arrives at the Site B VOIP. This analog VOIP receives this dialing string from the MVP2410:
101#7175662. The analog VOIP, seeing the “101” prefix, uses its own channel #1 (an FXO port) to
connect the call to the PSTN. Then the analog VOIP dials its local phone number 7175662 to
complete the call.
125
Download from Www.Somanuals.com. All Manuals Search And Download.
Phone Book Configuration
MultiVOIP FX User Guide
Site D calling Site F
A voip call from Pierre PBX to extension 7424 on the key telephone system in Lincoln, Nebraska.
A. The required entry in the Pierre Outbound Phonebook to facilitate origination of the call, would be 1402263742.
The call would be directed to the Lincoln voip’s IP address, 200.2.9.5.
(Generally on such a call, the caller would have to dial an initial “9.” But typically the PBX would not pass the
initial “9” to the voip. If the PBX did pass along that “9” however, its removal would have to be specified in the
local Outbound Phonebook.)
B. The corresponding entry in the Lincoln Inbound Phonebook to facilitate completion of the call would be
1402263742
1402
for calls within the office at Lincoln
for calls to the Lincoln local calling area (PSTN).
Call Event Sequence
1. Caller at Pierre dials 914022637424.
2. Pierre PBX removes “9” and passes 14022637424 to voip.
3. Pierre voip passes remaining string, 14022637424 on to the Lincoln voip
at IP address 200.2.9.5.
4. The dialed string matches an inbound phonebook entry at the Lincoln voip, namely 1402263742.
5. The Lincoln voip rings one of the three FXS ports connected to the Lincoln
key phone system.
6. The call will be routed to extension 7424 either by a human receptionist/
operator or to an auto-attendant (which allows the caller to specify the
extension to which they wish to be connected).
126
Download from Www.Somanuals.com. All Manuals Search And Download.
MultiVOIP FX User Guide
Phone Book Configuration
Site F calling Site D
A voip call from a Lincoln key extension to extension 3117 on the PBX in Pierre, South Dakota.
A. The required entry in the Lincoln Outbound Phonebook to facilitate origination of the call, would be “31”. The
string “1615492” would have to be added as a prefix. The call would be directed to the Pierre voip’s IP address,
200.2.9.9.
B. The corresponding entry in the Pierre Inbound Phonebook to facilitate completion of the call would be
161549231.
1. Caller at Lincoln picks up phone receiver, presses button on key phone set. This button has been
assigned to a particular voip channel (any one of the three FXS ports).
2. The caller at Lincoln hears dial tone from the Lincoln voip.
3. The caller at Lincoln dials 3117.
4. The Lincoln voip adds the prefix 1615492 and sends the entire dialing string, 16154923117, to the Pierre
voip
at IP address 200.2.9.9.
5. The Pierre voip matches the called digits 16154923117 to its Inbound Phonebook entry “161549231” .
6. The Pierre PBX dials extension 3117 in the office at Pierre.
Variations in PBX Characteristics
The exact dialing strings needed in the Outbound and Inbound Phonebooks of the MultiVOIP units will
depend on the capabilities of the PBX. Some PBXs require trunk access codes (like an “8” or “9” to access
an outside line or to access the VOIP network). Other PBXs can automatically distinguish between intra-
PBX calls, PSTN calls, and VOIP calls.
Some PBX units can also insert digits automatically when they receive certain dialing strings from a phone
station. For example, a PBX may be programmable to insert automatically the three-digit VOIP identifier
strings into calls to be directed to analog VOIPs.
The MultiVOIP offers complete flexibility for inter-operation with PBX units so that a coherent dialing
scheme can be established to connect a company’s multiple sites together in a way that is convenient and
intuitive for phone users. When working together with modern PBX units, the presence of the MultiVOIP
can be completely transparent to phone users within the company.
127
Download from Www.Somanuals.com. All Manuals Search And Download.
Chapter 7: Operation and Maintenance
128
Download from Www.Somanuals.com. All Manuals Search And Download.
MultiVOIP FX User Guide
Operation & Maintenance
Operation and Maintenance Summary
There are several groups of software screens that facilitate basic operation and maintenance of the
MultiVOIP. The following commands and functions are accessible on the sidebar menu and they allow you
to:
(a) view a summary of important System Information (like software version levels),
(b) track Call Progress Statistics,
(c) track IP Statistics,
(d) Change the MultiVOIP’s Username and Password,
(e) Restore Factory Default values for most operating parameters (except the voip’s IP address and
its phonebook entries),
(f) Save & Apply new settings,
(g) Reboot the MultiVOIP, and
(h) Log out of the MultiVOIP.
Another group of operation & maintenance functions concerns the upgrading of certain important system
files that reside on the MultiVOIP. This upgrading can be done either by an FTP transfer through a
browser or by a TFTP transfer done through the MultiVOIP’s Console port.
This chapter ends with a discussion of how a SysLog application program can facilitate logging of traffic on
the MultiVOIP network.
129
Download from Www.Somanuals.com. All Manuals Search And Download.
Operation and Maintenance
MultiVOIP FX User Guide
System Information screen
This screen presents vital system information at a glance. Its primary use is in troubleshooting. This screen
is accessibleby clicking System Information in the sidebar menu.
130
Download from Www.Somanuals.com. All Manuals Search And Download.
MultiVOIP FX User Guide
Operation & Maintenance
System Information Parameter Definitions
Field Name Values
Description
Boot
Version
nn.nn
alpha-
numeric
Indicates the version of the code that
is used at the startup (booting) of the
voip. The boot code version is
independent of the software version.
Firmware
Version
nn.nn.nn Indicates the version of the
alpha-
MultiVOIP firmware.
numeric
Configur-
ation
Version
nn.nn.
nn.nn
alpha-
numeric
Indicates the version of the
MultiVOIP configuration software.
Phone Book
Version
nn.nn
alpha-
numeric
Indicates the version of the
MultiVOIP phone book being used.
MSP
Version
nn.nn
alpha-
numeric
Version of DSP (digital signal
processor) software used in
MultiVOIP.
Kernel
Version
Vn_nn_
n.n
Linux kernel version used in
MultiVOIP.
Mac
Address
numeric
Denotes the number assigned as the
voip unit’s unique Ethernet address.
Up Time
days:
hours:
mm:ss
Indicates how long the voip has been
running since its last booting.
131
Download from Www.Somanuals.com. All Manuals Search And Download.
Operation and Maintenance
MultiVOIP FX User Guide
The frequency with which several administrative screens are updated (the System Information, Call
Progress, and IP Statistics screens) is determined by a setting in the Logs/Traces screen.
132
Download from Www.Somanuals.com. All Manuals Search And Download.
MultiVOIP FX User Guide
Operation & Maintenance
Statistics Screens
Ongoing operation of the MultiVOIP, whether it is in a MultiVOIP/PBX setting or MultiVOIP/telco-office
setting, can be monitored for performance using the Statistics functions of the MultiVOIP software.
About Call Progress
Accessing Call-Progress Statistics
Channel Icons (Main Screen Lower Left)
To access the Call Progress Details screen, click on “Call
Progress” in the sidebar menu.
Channel icons are green
when data traffic is
present, red when idle.
Call progress details can be viewed by clicking on an
icon (one for each channel) shown at the bottom of the
web-browser screen.
133
Download from Www.Somanuals.com. All Manuals Search And Download.
Operation and Maintenance
MultiVOIP FX User Guide
The Call Progress Details Screen
Call Progress Details: Field Definitions
Field Name
Values
Description
Channel
1-n
Number of data channel or time
slot on which the call is carried.
This is the channel for which call-
progress details are being viewed.
Call Details
Duration
Hours:
The length of the call in hours,
Minutes:
Seconds
minutes, and seconds (hh:mm:ss).
Indicates whether the call being
described was a voice call or a
FAX call.
Mode
Voice or FAX
Voice Coder
G.723, G.729,
G.711, etc.
The voice coder being used on
this call.
134
Download from Www.Somanuals.com. All Manuals Search And Download.
MultiVOIP FX User Guide
Operation & Maintenance
Call Progress Details: Field Definitions
Field Name
Values
Description
Packet Details
Packets Sent
integer value
integer value
integer value
integer value
integer value
0-9, #, *
The number of data packets sent
over the IP network in the course
of this call.
Packets Rcvd
Bytes Sent
The number of data packets
received over the IP network in
the course of this call.
The number of bytes of data sent
over the IP network in the course
of this call.
Bytes Rcvd
Packets Lost
The number of bytes of data
received over the IP network in
the course of this call.
The number of voice packets from
this call that were lost while
traversing the IP network.
Outbound
Digits Sent
The digits transmitted by the
MultiVOIP to the PBX/telco for
this call.
Prefix
Matched
specified
dialing digits
Displays the dialed digits that
were matched to a phonebook
entry.
135
Download from Www.Somanuals.com. All Manuals Search And Download.
Operation and Maintenance
MultiVOIP FX User Guide
Call Progress Details: Field Definitions (cont’d)
From – To Details
Description
From field
alphanumeric
string
Description of calling party.
Gateway
Name (from)
alphanumeric
string
Identifier for the VOIP gateway
that handled the origination of
this call.
IP Address
(from)
x.x.x.x,
IP address from which the call
was received.
where x has a
range of 0 to
255
Options
SC
Displays VOIP transmission
options in use on the current call.
These may include Forward Error
Correction or Silence
Compression.
To field
alphanumeric
string
Description of called party.
Gateway
Name (to)
alphanumeric
string
Identifier for the VOIP gateway
that handled the completion of
this call.
IP Address
(to)
x.x.x.x,
IP address to which the call was
sent.
where x has a
range of 0 to
255
136
Download from Www.Somanuals.com. All Manuals Search And Download.
MultiVOIP FX User Guide
Operation & Maintenance
Call Progress Details: Field Definitions (cont’d)
Field Name
Values
Description
Call Status fields
Silence
SC
“SC” stands for Silence
Compression
Compression. With Silence
Compression enabled, the
MultiVOIP will not transmit voice
packets but instead will transmit
SID (Silent Indication) packets
when silence is detected. This
feature reduces the amount of
network bandwidth that is being
used by the voice channel.
Call Status
Disconnect
on-hook, active Shows condition of current call.
(command
button)
Disconnects the selected call in
progress.
Exit
(command
button)
Use to exit Call Progress screen.
137
Download from Www.Somanuals.com. All Manuals Search And Download.
Operation and Maintenance
MultiVOIP FX User Guide
About IP Statistics
To access the IP Statistics screen, click on “IP Statistics” in the sidebar menu.
IP Statistics Screen
138
Download from Www.Somanuals.com. All Manuals Search And Download.
MultiVOIP FX User Guide
Operation & Maintenance
IP Statistics: Field Definitions
Field
Values
Description
Name
UDP versus TCP. (User Datagram
Protocol versus Transmission Control
Protocol). UDP provides
unguaranteed, connectionless
transmission of data across an IP
network. By contrast, TCP provides
reliable, connection-oriented
transmission of data.
IP Statistics: Field Definitions
Field
Values
Description
Name
UDP versus TCP (continued).
Both TCP and UDP split data into
packets called “datagrams.” However,
TCP includes extra headers in the
datagram to enable retransmission of
lost packets and reassembly of packets
into their correct order if they arrive out
of order. UDP does not provide this.
Lost UDP packets are unretrievable;
that is, out-of-order UDP packets
cannot be reconstituted in their proper
order..
Despite these obvious disadvantages,
UDP packets can be transmitted much
faster than TCP packets -- as much as
three times faster. In certain
applications, like audio and video data
transmission, the need for high speed
outweighs the need for verified data
integrity. Sound or pictures often
remain intelligible despite a certain
amount of lost or disordered data
packets (which appear as static).
IP address of the MultiVOIP. If DHCP
is enabled, the address assigned by the
DHCP server will be displayed.
Clears packet tallies from memory.
IP
Address
n.n.n.n
0 - 255
“Clear”
button
--
Total Packets
Transmit integer
Sum of data packets of all types.
Total number of packets transmitted by
this VOIP gateway since the last
“clearing” or resetting of the counter
ted
value
within the MultiVOIP software.
Total number of packets received by this
VOIP gateway since the last “clearing” or
resetting of the counter within the
MultiVOIP software.
Received integer
value
139
Download from Www.Somanuals.com. All Manuals Search And Download.
Operation and Maintenance
MultiVOIP FX User Guide
IP Statistics: Field Definitions (cont’d)
Field
Values
Description
Name
Total Packets
(cont’d)
Sum of data packets of all types.
Received integer
Total number of error-laden packets
received by this VOIP gateway since the
last “clearing” or resetting of the
with
value
Errors
counter within the MultiVOIP software.
UDP Packets
User Datagram Protocol packets.
Transmit integer
Number of UDP packets transmitted by
this VOIP gateway since the last
“clearing” or resetting of the counter
within the MultiVOIP software.
ted
value
Number of UDP packets received by this
VOIP gateway since the last “clearing” or
resetting of the counter within the
MultiVOIP software.
Received integer
value
Received integer
Number of error-laden UDP packets
received by this VOIP gateway since the
last “clearing” or resetting of the
with
value
Errors
counter within the MultiVOIP software.
TCP Packets
Transmission Control Protocol packets.
Transmit integer
Number of TCP packets transmitted by
this VOIP gateway since the last
“clearing” or resetting of the counter
within the MultiVOIP software.
ted
value
Number of TCP packets received by this
VOIP gateway since the last “clearing” or
resetting of the counter within the
MultiVOIP software.
Received integer
value
Received integer
Number of error-laden TCP packets
received by this VOIP gateway since the
last “clearing” or resetting of the
with
value
Errors
counter within the MultiVOIP software.
140
Download from Www.Somanuals.com. All Manuals Search And Download.
MultiVOIP FX User Guide
Operation & Maintenance
IP Statistics: Field Definitions (cont’d)
RTP Packets
Voice signals are transmitted in
Realtime Transport Protocol packets.
RTP packets are a type or subset of
UDP packets.
Transmit integer
Number of RTP packets transmitted by
this VOIP gateway since the last
“clearing” or resetting of the counter
within the MultiVOIP software.
ted
value
Number of RTP packets received by this
VOIP gateway since the last “clearing” or
resetting of the counter within the
MultiVOIP software.
Received integer
value
Received integer
Number of error-laden RTP packets
received by this VOIP gateway since the
last “clearing” or resetting of the
with
value
Errors
counter within the MultiVOIP software.
RTCP Packets
Realtime Transport Control Protocol
packets convey control information to
assist in the transmission of RTP (voice)
packets. RTCP packets are a type or
subset of UDP packets.
Transmit integer
Number of RTCP packets transmitted
by this VOIP gateway since the last
“clearing” or resetting of the counter
within the MultiVOIP software.
ted
value
Number of RTCP packets received by this
VOIP gateway since the last “clearing” or
resetting of the counter within the
MultiVOIP software.
Received integer
value
Received integer
Number of error-laden RTCP packets
received by this VOIP gateway since the
last “clearing” or resetting of the
with
value
Errors
counter within the MultiVOIP software.
141
Download from Www.Somanuals.com. All Manuals Search And Download.
Operation and Maintenance
MultiVOIP FX User Guide
General Operation Functions
Several basic software functions are accessible from the MultiVoip sidebar menu, as shown below.
Clicking on the option will bring up the corresponding screen.
(Note that online Help has not yet been implemented.)
Change Username/Password
To access the MultiVOIP web GUI, you must set up a username and a password.
Establishing a Username and Password
1. Go to the Change Username/Password screen.
Originally, all four fields on the screen will be blank.
2. Enter the desired values into the fields as follows:
Field Name
Your Entry
Comment
User Name:
Old Password:
____________
____________
5 to 10 alphanumeric characters, case sensitive
This will be blank at first. However, this field will
be used if/when you revise the password.
New Password:
____________
5 to 13 characters, case sensitive
Reconfirm Password: ____________
Re-type new password exactly, letter for letter.
3. Click OK.
142
Download from Www.Somanuals.com. All Manuals Search And Download.
MultiVOIP FX User Guide
Operation & Maintenance
About Passwords & Login/Logout from Specific Computers
The first time you access the MultiVOIP web GUI from a particular computer, you must enter the
Username and Password.
If you close the browser without logging out (by clicking on Logout and clicking Yes), you will be able to
access the MultiVOIP again for the next 15 minutes from that computer without logging in (that is, without
entering your Username and Password). Be aware of the security risk of closing the browser without logging out
of the MultiVOIP program. If other users have access to that computer and if you want to prevent them from
accessing the MultiVOIP unit, you must log out after using the MultiVOIP program.
After you log out of the MultiVOIP web GUI, you will be required to enter your Username and Password
to gain access to the MultiVOIP web GUI program.
Only one password can be assigned and it works for all MultiVOIP software functions (web browser GUI
and FTP server – only the FTP Server function requires a User Name in addition to the password). After a
password has been set, that password is required to access the MultiVOIP web browser GUI.
NOTE: Record your user name and password in a safe place. If the password is lost, forgotten, or
unretrievable, the user must contact MultiTech Tech Support in order to resume use of the
MultiVOIP web browser GUI.
143
Download from Www.Somanuals.com. All Manuals Search And Download.
Operation and Maintenance
MultiVOIP FX User Guide
Logout
To log out, click on Logout in the sidebar menu and then click Yes to confirm your intention to log out of
the MultiVOIP program.
After you log out, you must enter your username and password again in order to access the MultiVOIP
web GUI.
Save & Apply
After you have changed MultiVOIP parameter values, you must invoke the Save & Apply command to
make the changes permanent. When some parameters are changed, the MultiVOIP will reboot itself
automatically; for other changes the automatic rebooting is not necessary.
To invoke the Save & Apply command, click on Save & Apply in the sidebar menu. Then click OK to
confirm that you want to save the configuration.
144
Download from Www.Somanuals.com. All Manuals Search And Download.
MultiVOIP FX User Guide
Operation & Maintenance
Reboot Voip
The Reboot Voip command allows you to reboot the MultiVOIP unit on demand. In the general course of
operation, this command will not be needed. The command is included, however, to provide a remedy for
situations when, by unexpected circumstances, code becomes corrupt and normal operation goes awry.
To invoke the Reboot Voip command, click on Reboot Voip in the sidebar menu and click OK to confirm
your choice to reboot.
Restore Factory Defaults
This command sets many MultiVOIP parameters back to their original values, as set in the factory. In the
process of restoring factory default values, this command reboots the MultiVOIP unit. The Restore Factory
Defaults command does not alter user-specified IP Parameters settings; nor does it erase entries in the Inbound
Phone Book or the Outbound Phone Book.
To invoke the Restore Factory Defaults command, click on Restore Factory Defaults in the sidebar menu.
145
Download from Www.Somanuals.com. All Manuals Search And Download.
Operation and Maintenance
MultiVOIP FX User Guide
Upgrading MultiVOIP Firmware
Introduction
From time to time, a new version of the MVPFX2 firmware may be issued. When a new firmware version is issued, you can
overwrite the MultiVOIP with the new code either by using a TFTP server or by using an FTP client and contacting the FTP
server that resides on the MVPFX2 unit itself. It is also possible to update the firmware by a serial connection without FTP
or TFTP, but that method of transfer is extremely slow. In the sections that follow, we present updating procedures using
FTP (preferred) or TFTP.
Identifying Current Firmware Version
Use the System Information screen to identify the current version of firmware on the MultiVOIP unit.
Obviously, if you are considering upgrading the firmware, you want to be sure that the new firmware is indeed at a higher
revision level than the firmware currently on your MultiVOIP.
146
Download from Www.Somanuals.com. All Manuals Search And Download.
MultiVOIP FX User Guide
Operation & Maintenance
Obtaining Updated Firmware
Generally, updated firmware must be downloaded from the MultiTech web/FTP site to the user’s PC
before it can be downloaded from that PC to the MultiVOIP.
Note that the structure of the MultiTech web/FTP site may change without notice. However, firmware
updates can generally be found using standard web techniques. For example, you can access updated
firmware by doing a search or by clicking on Support.
If you conduct a search, for example, on the word “MultiVoip,” you will be directed to a list of firmware
that can be downloaded.
If you choose Support, you can select “MultiVoip” in the Product Support menu and then click on
Firmware to find MultiVOIP resources.
147
Download from Www.Somanuals.com. All Manuals Search And Download.
Operation and Maintenance
MultiVOIP FX User Guide
Once the updated firmware has been located, it can be downloaded from the web/ftp site using normal
PC/Windows procedures. While the next 3 screens below pertain to the MVP3010, similar screens will
appear for any MultiVOIP model described in this manual.
MVP3000x.EXE from ftp.multitech.com
Saving:
MVP3000x.EXE from ftp.multitech.com
Estimated time left: Not known (Opened so far 781 KB)
Download to:
Transfer rate:
C:\VoipSystem\MVP3000\...\MVP301f.EXE
260 KB/sec
148
Download from Www.Somanuals.com. All Manuals Search And Download.
MultiVOIP FX User Guide
Operation & Maintenance
Generally, the firmware file will be a self-extracting compressed file (with .zip extension), which must be
expanded (decompressed, or “unzipped”) on the user’s PC in a user-specified directory.
C:\Acme-Inc\MVP3000-firm
Upgrading MultiVOIP Firmware via FTP Client and Voip’s Built-In
FTP Server Function
MultiTech has built an FTP server into the MultiVOIP unit. Therefore, file transfers from the controller PC
to the voip unit can be done using an FTP client program or even using a browser (e.g., Internet Explorer,
Netscape, or FireFox, used in conjunction with Windows Explorer).
The terminology of “downloads” and “uploads” gets a bit confusing in this context. File transfers from a
client to a server are typically considered “uploads.” File transfers from a large repository of data to
machines with less data capacity are considered “downloads.” In this case, these metaphors are
contradictory: the FTP server is actually housed in the MultiVOIP unit, and the controller PC, which is
actually the repository of the info to be transferred, uses an FTP client program. In this situation, we have
chosen to call the transfer of files from the PC to the voip “downloads.” (Be aware that some FTP client
programs may use the opposite terminology, i.e., they may refer to the file transfer as an “upload “)
You can download firmware, the file system, and MSP firmware for the MultiVOIP unit with this FTP
functionality. These downloads are done over a network, not by a local serial port connection.
Consequently, voips at distant locations can be updated from a central control point.
149
Download from Www.Somanuals.com. All Manuals Search And Download.
Operation and Maintenance
MultiVOIP FX User Guide
To transfer files using the FTP server functionality in the MultiVOIP, follow these directions.
1. Establish Network Connection and IP Addresses. Both the controller PC and the MultiVOIP unit(s)
must be connected to the same IP network. An IP address must be assigned for each.
IP Address of Control PC
IP Address of voip unit #1
____ .
____ .
____ . ____ .
____ . ____ .
____
____
:
:
:
:
:
.
.
.
.
.
IP address of voip unit #n
____ .
____ . ____ .
____
2. Establish User Name and Password. You must establish a user name and (optionally) a password for
contacting the voip over the IP network. (When connection is made via a local serial connection between
the PC and the voip unit, no user name is needed.)
As shown above, the username and password must be set in the web GUI.
150
Download from Www.Somanuals.com. All Manuals Search And Download.
MultiVOIP FX User Guide
Operation & Maintenance
3. Install FTP Client Program or Use Substitute. You should install an FTP client program on the controller
PC. FTP file transfers can be done using a web browser (e.g., Mozilla or Internet Explorer) in conjunction
with a local Windows browser a (e.g., Windows Explorer), but this approach is somewhat clumsy (it
requires use of two application programs rather than one) and it limits downloading to only one VOIP unit
at a time. With an FTP client program, multiple voips can receive FTP file transmissions in response to a
single command (the transfers may occur serially however).
Although MultiTech does not provide an FTP client program with the MultiVOIP software or endorse any
particular FTP client program, we remind our readers that adequate FTP programs are readily available
under retail, shareware and freeware licenses. (Read and observe any End-User License Agreement
carefully.) Two examples of this are the “WSFTP” client and the “SmartFTP” client, with the former having
an essentially text-based interface and the latter having a more graphically oriented interface, as of this
writing. User preferences will vary. Examples here show use of both programs.
4. Enable FTP Functionality. Go to the IP Parameters screen and click on the “FTP Server: Enable” box.
FTP is enabled by default. You would need to re-enable it only if it had been turned off.
151
Download from Www.Somanuals.com. All Manuals Search And Download.
Operation and Maintenance
MultiVOIP FX User Guide
5. Identify Files to be Updated. Determine which files you want to update. Three types of files can be
updated using the FTP feature.
File Type
File Names
Description
firmware
“bin” file
mvpapp
This is the MultiVOIP firmware file.
Only one file of this type will be in
the directory.
file system
mvpfs-img
msp-img
The MultiVOIP filesystem file in
which are stored the GUI and the
default values of GUI operating
parameters.
MSP firmware
This is MSP firmware for the
MultiVOIP’s DSP processing unit.
6. Contact MultiVOIP FTP Server. You must make contact with the FTP Server in the voip using either a
web browser or FTP client program. Enter the IP address of the MultiVOIP’s FTP Server. If you are using a
browser, the address must be preceded by “ftp://” (otherwise you’ll reach the web GUI within the
MultiVOIP unit).
7. Log In. Use the User Name and password established in item #2 above. The login screens will differ
depending on whether the FTP file transfer is to be done with a web browser (see first screen below) or
with an FTP client program (see second screen below).
152
Download from Www.Somanuals.com. All Manuals Search And Download.
MultiVOIP FX User Guide
Operation & Maintenance
8. Invoke Download. Downloading can be done with a web browser or with an FTP client program.
8A. Download with Web Browser.
8A1. In the local Windows browser, locate the directory holding the MultiVOIP program files. The
default location will be C:\Program Files \Multi-Tech Systems \MultiVOIP xxxx yyyy (where
x and y represent MultiVOIP model numbers and software version numbers).
8A2. Drag-and-drop files from the local Windows browser (e.g., Windows Explorer) to the web
browser.
153
Download from Www.Somanuals.com. All Manuals Search And Download.
Operation and Maintenance
MultiVOIP FX User Guide
You may be asked to confirm the overwriting of files on the MultiVOIP. Do so.
File transfer between PC and voip will look like transfer within voip directories.
Before attempting to update any other files, wait at least 3 minutes (which allows time for the MultiVOIP to
reboot). (When the Boot light is off, the rebooting process is complete.) After this 3-minute wait, you can
re-connect to the MultiVOIP’s FTP server and update another file.
154
Download from Www.Somanuals.com. All Manuals Search And Download.
MultiVOIP FX User Guide
Operation & Maintenance
8B. Download with FTP Client Program.
8B1. In the local directory browser of the FTP client program, locate the directory holding the
MultiVOIP program files. The default location will be C:\Program Files \Multi-Tech Systems
\MultiVOIP xxxx yyyy (where x and y represent MultiVOIP model numbers and software
version numbers).
8B2. In the FTP client program window, drag-and-drop files from the local browser pane to the
pane for the MultiVOIP FTP server. FTP client GUI operations vary. In some cases, you can
choose between immediate and queued transfer. In some cases, there may be automated
capabilities to transfer to multiple destinations with a single command.
155
Download from Www.Somanuals.com. All Manuals Search And Download.
Operation and Maintenance
MultiVOIP FX User Guide
Some FTP client programs are more graphically oriented (see previous screen), while others (like the “WS-
FTP” client) are more text oriented.
9. Before attempting to update any other files, wait at least 3 minutes (which allows time for the MultiVOIP
to reboot). (When the Boot light is off, the rebooting process is complete.) After this 3-minute wait, you can
re-connect to the MultiVOIP’s FTP server and update another file.
10. Browse to the MultiVOIP’s web interface and look at the Configuration | System Information screen to
confirm that the firmware has been updated to the appropriate version.
156
Download from Www.Somanuals.com. All Manuals Search And Download.
MultiVOIP FX User Guide
Operation & Maintenance
11. After updating the MultiVOIP’s file system image file (mvpfs-img), you must clear the Java cache of
files that pertain to the old/outdated version of the image file.
A. To clear the Java cache in Windows, go to
Start | Settings | Control Panel. Select Java in the list.
B. In the General tab of the Java program, click “Delete Files.”
157
Download from Www.Somanuals.com. All Manuals Search And Download.
Operation and Maintenance
MultiVOIP FX User Guide
C. When the Delete Temporary Files screen appears, click OK. Then click OK again at the main Java screen.
D. Using a new browser window, go to the IP address of the MultiVOIP. All of the new features of the updated file
system image file will now be visible.
158
Download from Www.Somanuals.com. All Manuals Search And Download.
MultiVOIP FX User Guide
Operation & Maintenance
Upgrading MultiVOIP Firmware via TFTP using HyperTerminal
1. Before beginning this procedure, you must have a TFTP server program running on a computer that has access to the
network on which the MultiVOIP is running and the upgrade software files must be on that computer. TFTP server programs
can be downloaded for free from various Internet web sites.
2. Connect a cable between the MultiVOIP’s “Console” connector and a serial cable on the computer.
3. Launch HyperTerminal or a similar communications program.
159
Download from Www.Somanuals.com. All Manuals Search And Download.
Operation and Maintenance
MultiVOIP FX User Guide
4. Establish a ‘connection’ in HyperTerminal.
5. Check that HyperTerminal is addressing the correct COM port.
160
Download from Www.Somanuals.com. All Manuals Search And Download.
MultiVOIP FX User Guide
Operation & Maintenance
6. Check that HyperTerminal’s data rate is set to 115200bps.
7. To begin, HyperTerminal must be connected and ready.
161
Download from Www.Somanuals.com. All Manuals Search And Download.
Operation and Maintenance
MultiVOIP FX User Guide
8. Reboot the MultiVOIP by turning off its power and turning it back on again.
The ARMBoot prompt will appear on the HyperTerminal screen.
When this screen appears, you must quickly press any key to stop the regular boot-up process (the manual boot process).
9. To view voip parameters, type printenv at the mvp-boot> prompt. Then press Enter.
162
Download from Www.Somanuals.com. All Manuals Search And Download.
MultiVOIP FX User Guide
Operation & Maintenance
10. A list of voip parameters that can be altered in the ARMBoot environment will appear.
163
Download from Www.Somanuals.com. All Manuals Search And Download.
Operation and Maintenance
MultiVOIP FX User Guide
11. You must change the serverip value to the IP address of the computer on which the TFTP server program is located. To
change the serverip value, type setenv serverip a.b.c.d (where a, b, c, and d are the four octet values for the IP address of
the TFTP server) at the mvp-boot> prompt. Then press Enter.
Note: When using the setenv command, be careful in your spelling. If you mis-spell serverip as “seeverip” for example, the
ARMBoot program will create a new and useless variable entitled seeverip and will not change the value of the serverip
variable.
164
Download from Www.Somanuals.com. All Manuals Search And Download.
MultiVOIP FX User Guide
Operation & Maintenance
12. To confirm that the TFTP server IP address was indeed changed to the value you want, type printenv at the mvp-boot>
prompt and then press Enter.
13. If necessary, you can also change the IP address of the voip
(which is the ipaddress field in the ARMBoot environment)
and the IP address of the network gateway
(which is the gatewayip field in the ARMBoot environment)
For ipaddr, type setenv ipaddr a.b.c.d (where a, b, c, and d are the four octet values for the IP address of the TFTP server)
at the mvp-boot> prompt. Then press Enter.
For gatewayip, type setenv gatewayip a.b.c.d (where a, b, c, and d are the four octet values for the IP address of the TFTP
server) at the mvp-boot> prompt. Then press Enter.
165
Download from Www.Somanuals.com. All Manuals Search And Download.
Operation and Maintenance
MultiVOIP FX User Guide
14. . Type saveenv and press Enter.
15. At the mvp-boot> prompt, type update and then press Enter.
A menu will appear that lists, by number, the various firmware entities (“partitions”) that could be updated with this
command. When you choose an item from this list, the update for that firmware entity will begin as soon as you enter the
number (the ‘application-update’ command is invoked without pressing Enter).
166
Download from Www.Somanuals.com. All Manuals Search And Download.
MultiVOIP FX User Guide
Operation & Maintenance
16. At the mvp-boot> prompt, type 4 to update the application.
NOTE: The file system (the appropriate file name is “mvpfs-img” with no file extension) can also be updated at
this menu by typing 3 . The MSP firmware can be updated at this menu by typing 2 .
167
Download from Www.Somanuals.com. All Manuals Search And Download.
Operation and Maintenance
MultiVOIP FX User Guide
17. When the Image Xfer Method menu appears, type 1 . (Option 2 will also work, but it could take as long as 45 minutes
to accomplish the transfer by using the “Serial - Kermit” connection.)
168
Download from Www.Somanuals.com. All Manuals Search And Download.
MultiVOIP FX User Guide
Operation & Maintenance
18. The transfer process will take a few minutes. When complete, the response “Write done !!!” will appear.
After the “Write done!!!” message appears, you can then update other firmware partitions (like the file
system and the MSP firmware) using the steps presented above in this procedure. When you are done
updating all of the files that need updating, reboot the voip by turning its power off and back on.
19. After updating the MultiVOIP’s file system image file (mvpfs-img), you must clear the Java cache of files that
pertain to the old/outdated version of the image file.
A. To clear the Java cache in Windows, go to
Start | Settings | Control Panel. Select Java in the list.
169
Download from Www.Somanuals.com. All Manuals Search And Download.
Operation and Maintenance
B. In the General tab of the Java program, click “Delete Files.”
MultiVOIP FX User Guide
C. When the Delete Temporary Files screen appears, click OK. Then click OK again at the main Java screen.
D. Using a new browser window, go to the IP address of the MultiVOIP. All of the new features of the updated file
system image file will now be visible.
170
Download from Www.Somanuals.com. All Manuals Search And Download.
MultiVOIP FX User Guide
Operation & Maintenance
SysLog Server Functions
MultiTech has built SysLog server functionality into the software of the MultiVOIP units. SysLog is a de
facto standard for logging events in network communication systems.
The SysLog Server resides in the MultiVOIP unit itself. To implement this functionality, you will need a
SysLog client program (sometimes referred to as a “daemon”). SysLog client programs, both paid and
freeware, can be obtained from Kiwi Enterprises, among other firms. Read the End-User License
Agreement carefully and observe license requirements. See www.kiwisyslog.com. SysLog client programs
essentially give you a means of structuring console messages for convenience and ease of use.
MultiTech Systems does not endorse any particular SysLog client program. SysLog client programs by
qualified providers should suffice for use with MultiVOIP units. Kiwi’s brief description of their SysLog
program is as follows:
“Kiwi Syslog Daemon is a freeware Syslog Daemon for the Windows platform. It
receives, logs, displays and forwards Syslog messages from hosts such as routers,
switches, Unix hosts and any other syslog enabled device. There are many
customizable options available.”
171
Download from Www.Somanuals.com. All Manuals Search And Download.
Operation and Maintenance
MultiVOIP FX User Guide
Before a SysLog client program is used, the SysLog functionality must be enabled within the MultiVOIP in
the Logs menu under Configuration.
The IP Address used will be that of the MultiVOIP itself.
In the Port field, entered by default, is the standard (‘well-known’) logical port, 514.
172
Download from Www.Somanuals.com. All Manuals Search And Download.
MultiVOIP FX User Guide
Operation & Maintenance
Configuring the SysLog Client Program. Configure the SysLog client program for your own needs. In
various SysLog client programs, you can define where log messages will be saved/archived, opt for
interaction with an SNMP system (not applicable for MVPFX2 units), set the content and format of log
messages, determine disk space allocation limits for log messages, and establish a hierarchy for the
seriousness of messages (normal, alert, critical, emergency, etc.). A sample presentation of SysLog info in
the Kiwi daemon is shown below. SysLog programs will vary in features and presentation.
173
Download from Www.Somanuals.com. All Manuals Search And Download.
Chapter 8 Warranty, Service, and Tech Support
174
Download from Www.Somanuals.com. All Manuals Search And Download.
MultiVOIP FX User Guide
Warranty, Service, & Tech Support
Limited Warranty
Multi-Tech Systems, Inc. (“MTS”) warrants that its products will be free from defects in material or
workmanship for a period of two years from the date of purchase, or if proof of purchase is not provided,
two years from date of shipment. MTS MAKES NO OTHER WARRANTY, EXPRESSED OR IMPLIED,
AND ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE ARE HEREBY DISCLAIMED. This warranty does not apply to any products which have been
damaged by lightning storms, water, or power surges or which have been neglected, altered, abused, used
for a purpose other than the one for which they were manufactured, repaired by the customer or any party
without MTS’s written authorization, or used in any manner inconsistent with MTS’s instructions.
MTS’s entire obligation under this warranty shall be limited (at MTS’s option) to repair or replacement of
any products which prove to be defective within the warranty period, or, at MTS’s option, issuance of a
refund of the purchase price. Defective products must be returned by Customer to MTS’s factory—
transportation prepaid.
MTS WILL NOT BE LIABLE FOR CONSEQUENTIAL DAMAGES AND UNDER NO CIRCUMSTANCES
WILL ITS LIABILITY EXCEED THE PURCHASE PRICE FOR DEFECTIVE PRODUCTS.
Repair Procedures for U.S. and Canadian Customers
In the event that service is required, products may be shipped, freight prepaid, to our Mounds View,
Minnesota factory:
Multi-Tech Systems, Inc.
2205 Woodale Drive
Mounds View, MN 55112
Attn: Repairs, Serial # ________________
A Returned Materials Authorization (RMA) is not required. Return shipping charges (surface) will be paid
by MTS.
Please include, inside the shipping box, a description of the problem, a return shipping address (it must be
a street address, not a P.O. Box number), your telephone number, and if the product is out of warranty, a
check or purchase order for repair charges.
For out-of-warranty repair charges, go to www. multitech.com/documents/warranties
Extended two-year overnight replacement service agreements are available for selected products. Please
call MTS at (888) 288-5470, extension 5308, or visit our web site at www.multitech.com/programs/orc
for details on rates and coverages.
Please direct your questions regarding technical matters, product configuration, verification that the
product is defective, etc., to our Technical Support department at (800) 972-2439 or email
tsupport@multitech.com. Please direct your questions regarding repair expediting, receiving, shipping,
billing, etc., to our Repair Accounting department at (800) 328-9717 or (763) 717-5631, or email
mtsrepair@multitech.com.
Repairs for damages caused by lightning storms, water, power surges, incorrect installation, physical abuse,
or used-caused damages are billed on a time-plus-materials basis.
175
Download from Www.Somanuals.com. All Manuals Search And Download.
Warranty, Service, & Tech Support
MultiVOIP FX User Guide
Technical Support
Multi-Tech Systems has an excellent staff of technical support personnel available to help you get the most
out of your Multi-Tech product. If you have any questions about the operation of this unit, or experience
difficulty during installation you can contact Tech Support via the following:
Contacting Technical Support
Country By E-mail
By telephone
France
India
U.K.
support@multitech.fr
(33) 1-64 61 09
81
support@
multitechindia.com
(91) 124-340778
(44) 118 959 7774
(800) 972-2439
(763) 785-3500
support@
multitech.co.uk
U.S. &
Canada
tsupport@
multitech.com
Rest of
World
support@
multitech.com
Internet: http://www.multitech.com/ _forms/email_tech_support.htm
Please have your product information available, including model and serial number.
176
Download from Www.Somanuals.com. All Manuals Search And Download.
Chapter 9: Regulatory Information
177
Download from Www.Somanuals.com. All Manuals Search And Download.
Regulatory Information
MultiVOIP FX User Guide
EMC, Safety, and R&TTE Directive Compliance
The CE mark is affixed to this product to confirm compliance with the following European Community
Directives:
Council Directive 89/336/EEC of 3 May 1989 on the approximation of the laws of Member States relating to
electromagnetic compatibility,
and
Council Directive 73/23/EEC of 19 February 1973 on the harmonization of the laws of Member States relating to
electrical equipment designed for use within certain voltage limits,
and
Council Directive 1999/5/EC of 9 March 1999 on radio equipment and telecommunications terminal equipment
and the mutual recognition of their conformity.
FCC Declaration
NOTE: This equipment has been tested and found to comply with the limits for a Class A digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against
harmful interference when the equipment is operated in a commercial environment. This equipment
generates, uses and can radiate radio frequency energy, and if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications. Operation of this equipment in a
residential area is likely to cause harmful interference in which case the user will be required to correct the
interference at his own expense.
This device complies with Part 15 of the FCC rules.
Operation is subject to the following two conditions:
(1) This device may not cause harmful interference.
(2) This device must accept any interference that may cause undesired operation.
Warning: Changes or modifications to this unit not expressly approved by the party responsible for
compliance could void the user’s authority to operate the equipment.
Industry Canada
This Class A digital apparatus meets all requirements of the Canadian Interference-Causing Equipment
Regulations.
Cet appareil numérique de la classe A
respecte toutes les exigences du
Reglement Canadien sur le matériel brouilleur.
FCC Part 68 Telecom
1. This equipment complies with part 68 of the Federal Communications Commission Rules. On the outside
surface of this equipment is a label that contains, among other information, the FCC registration number.
This information must be provided to the telephone company.
178
Download from Www.Somanuals.com. All Manuals Search And Download.
MultiVOIP FX User Guide
Regulatory Information
2. As indicated below, the suitable jack (Universal Service Order Code connecting arrangement) for this
equipment is shown. If applicable, the facility interface codes (FIC) and service order codes (SOC) are
shown.
3. An FCC compliant telephone cord and modular plug is provided with this equipment. This equipment is
designed to be connected to the telephone network or premises wiring using a compatible modular jack
that is Part 68 compliant. See installation instructions for details.
4. If this equipment causes harm to the telephone network, the telephone company will notify you in
advance that temporary discontinuance of service may be required. If advance notice is not practical, the
telephone company will notify the customer as soon as possible.
5. The telephone company may make changes in its facilities, equipment, operation, or procedures that
could affect the operation of the equipment. If this happens, the telephone company will provide advance
notice to allow you to make necessary modifications to maintain uninterrupted service.
6. If trouble is experienced with this equipment (the model of which is indicated below), please contact
Multi-Tech Systems, Inc. at the address shown below for details of how to have repairs made. If the
equipment is causing harm to the network, the telephone company may request you to remove the
equipment form t network until the problem is resolved.
7. No repairs are to be made by you. Repairs are to be made only by Multi-Tech Systems or its licensees.
Unauthorized repairs void registration and warranty.
8. Manufacturer:
Multi-Tech Systems, Inc.
MultiVOIP
Trade name:
Model number:
MVPFX2-2/4/8
US: AU7DDNAN46050
RJ-48C
Multi-Tech Systems, Inc.
2205 Woodale Drive
Mounds View, MN 55112
Tel: (763) 785-3500
FAX: (763) 785-9874
FCC registration number:
Modular jack (USOC):
Service center in USA:
Canadian Limitations Notice
Notice: The Industry Canada label identifies certified equipment. This certification means that the
equipment meets certain telecommunications network protective, operational and safety requirements. The
Department does not guarantee the equipment will operate to the user’s satisfaction.
Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of
the local telecommunications company. The equipment must also be installed using an acceptable method
of connection. The customer should be aware that compliance with the above conditions may not prevent
degradation of service in some situations.
Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated
by the supplier. Any repairs or alterations made by the user to this equipment, or equipment malfunctions,
may give the telecommunications company cause to request the user to disconnect the equipment.
Users should ensure for their own protection that the electrical ground connections of the power utility,
telephone lines and internal metallic water pipe system, if present, are connected together. This precaution
may be particularly important in rural areas.
Caution: Users should not attempt to make such connections themselves, but should contact the
appropriate electric inspection authority, or electrician, as appropriate.
179
Download from Www.Somanuals.com. All Manuals Search And Download.
Regulatory Information
MultiVOIP FX User Guide
WEEE Statement
(Waste Electrical and Electronic Equipment)
July, 2005
The WEEE directive places an obligation on EU-based manufacturers, distributors, retailers and importers to
take-back electronics products at the end of their useful life. A sister Directive, ROHS (Restriction of Hazardous
Substances) compliments the WEEE Directive by banning the presence of specific hazardous substances in the
products at the design phase. The WEEE Directive covers all Multi-Tech products imported into the EU as of
August 13, 2005. EU-based manufacturers, distributors, retailers and importers are obliged to finance the costs of
recovery from municipal collection points, reuse, and recycling of specified percentages per the WEEE
requirements.
Instructions for Disposal of WEEE by Users in the European Union
The symbol shown below is on the product or on its packaging, which indicates that this product must not be
disposed of with other waste. Instead, it is the user’s responsibility to dispose of their waste equipment by handing
it over to a designated collection point for the recycling of waste electrical and electronic equipment. The separate
collection and recycling of your waste equipment at the time of disposal will help to conserve natural resources
and ensure that it is recycled in a manner that protects human health and the environment. For more information
about where you can drop off your waste equipment for recycling, please contact your local city office, your
household waste disposal service or where you purchased the product.
180
Download from Www.Somanuals.com. All Manuals Search And Download.
Appendix A: Cable Pinouts
181
Download from Www.Somanuals.com. All Manuals Search And Download.
Cable Pinouts
MultiVOIP FX User Guide
Appendix A: Cable Pinouts
Command Cable
RJ-45 Connector
End-to-End Pin Info
RJ-45
DB9F
PIN NO.
PIN NO.
1
2
3
4
5
6
7
8
4
7
8
3
2
6
1
5
1 2 3 4 5 6 7 8
CLEAR TO SEND
TRANSMIT DATA
RECEIVE DATA
To DTE
To Command
Port Connector
Device
(e.g., PC)
SIGNAL GROUND
RJ-45 connector plugs into Command Port of
MultiVOIP.
DB-9 connector plugs into serial port of command
PC (which runs MultiVOIP configuration
software).
Ethernet Connector
The functions of the individual conductors of the MultiVOIP’s Ethernet port are shown on a pin-by-pin basis below.
RJ-45 Ethernet Connector
Pin Circuit Signal Name
1
2
3
6
TD+ Data Transmit Positive
TD- Data Transmit Negative
RD+ Data Receive Positive
RD- Data Receive Negative
1 2 3 4 5 6 7 8
Pin Functions (FXS/FXO Interface)
FXS Pin
Description
N/C
FXO Pin
Description
N/C
2
3
4
5
2
3
4
5
Ring
Tip
Tip
Ring
N/C
N/C
182
Download from Www.Somanuals.com. All Manuals Search And Download.
Appendix B: TCP/UDP Port Assignments
183
Download from Www.Somanuals.com. All Manuals Search And Download.
TCP/UDP Port Assignments
MultiVOIP FX User Guide
Well Known Port Numbers
The following description of port number assignments for Internet Protocol (IP) communication is taken from the Internet
Assigned Numbers Authority (IANA) web site (www.iana.org).
“The Well Known Ports are assigned by the IANA and on most systems can
only be used by system (or root) processes or by programs executed by
privileged users. Ports are used in the TCP [RFC793] to name the ends of
logical connections which carry long term conversations. For the purpose of
providing services to unknown callers, a service contact port is defined. This list
specifies the port used by the server process as its contact port. The contact port
is sometimes called the "well-known port". To the extent possible, these same
port assignments are used with the UDP [RFC768]. The range for assigned ports
managed by the IANA is 0-1023.”
Well-known port numbers especially pertinent to MultiVOIP operation are listed below.
Port Number Assignment List
Well-Known Port Numbers
Function
tftp
Port Number
69
SIP
SysLog
http
5060
514
80
184
Download from Www.Somanuals.com. All Manuals Search And Download.
MultiVOIP FX User Guide
Index
INDEX
Call Progress (Statistics)...............................................133
Call Progress Details (statistics) field definitions 134, 135,
136, 137
1 LED .............................................................................11
abbreviated dialing, inter-office
T1..............................................................................102
Accept Any Number (inbound)
Call Progress Details (statistics) screen fields
Channel.................................................................134
Duration................................................................134
Mode.....................................................................134
Voice Coder..........................................................134
Packets Sent..........................................................135
Packets Received ..................................................135
Bytes Sent.............................................................135
Bytes Received .....................................................135
Packets Lost..........................................................135
Outbound Digits ...................................................135
Prefix Matched .....................................................135
Call Status.............................................................137
Silence Compression ............................................137
Disconnect ............................................................137
Gateway Name (from and to) ...................................136
IP Address (from and to) ..........................................136
Options (from)..........................................................136
Gateway Name (from ...................................................136
IP Address (from ..........................................................136
Options (from ...............................................................136
Gateway Name (to........................................................136
IP Address (to...............................................................136
Call Signaling screen fields
Append SIP Proxy ... ..................................................88
Password.....................................................................89
Port Number ...............................................................88
Proxy Domain Name / IP Address..............................88
Re-Registration Time .................................................89
Signaling Port .............................................................88
Use SIP Proxy.............................................................88
User Name..................................................................89
Call Status (call progress) field.....................................137
Caller ID enable
T1..............................................................................110
Accept Any Number (outbound) field
T1..............................................................................105
accessing Call Progress (Statistics) screen....................133
accessing configuration parameter groups......................62
accessing interface parameters........................................77
accessing IP Parameters screen.................................26, 63
accessing IP Statistics screen........................................138
accessing logs screen ......................................................92
accessing Regional Parameters.......................................89
accessing RTP Parameters screen...................................98
accessing System Information screen .............................96
accessing Voice/FAX Parameters screen.......................68
Add Prefix (inbound) field
T1..............................................................................110
Add Prefix (outbound) field
T1..............................................................................106
Advanced Features field group.......................................76
airflow.............................................................................50
allowing pop-ups with Web GUI....................................62
analog SIP-only voip product family................................6
Append SIP Proxy Domain Name in User ID (Call
Signaling)....................................................................88
Auto Disconnect field group...........................................75
AutoCall field .................................................................72
Automatic Disconnection field .......................................75
bandwidth, coder.............................................................71
battery caution ................................................................45
Boot LED........................................................................11
MVPFX2-2 .................................................................54
MVPFX2-4/8..............................................................53
Boot Version
System Info.........................................................96, 131
booting time....................................................................11
box contents
verifying......................................................................47
built-in modem
FXO............................................................................83
FXS Loop Start.....................................................80, 81
Caller ID examples.........................................................86
Caller ID fields
FXO............................................................................83
FXS Loop Start...........................................................81
Caller ID Type
setup in Regional Parameters screen...........................61
Bytes Received (call progress) field .............................135
Bytes Sent (call progress) field.....................................135
cabling procedure
MVPFX2-2 .................................................................53
MVPFX2-4 .................................................................52
MVPFX2-8 .................................................................52
Cadence field ..................................................................91
cadences, signaling .........................................................89
Call Control PHB field ...................................................64
Call Control Status
FXO............................................................................83
FXS Loop Start...........................................................80
Canadian Class A requirements....................................178
Canadian Limitations Notice (regulatory) ....................179
CD, MultiVOIP ..............................................................13
Channel (call progress) field.........................................134
channel capacity ...............................................................7
Channel Number (inbound) field
T1..............................................................................110
channel tracing on/off (logging) .....................................95
Call Progress Details (statistics) field.......................137
Call Duration field ..........................................................75
185
Download from Www.Somanuals.com. All Manuals Search And Download.
Index
MultiVOIP FX User Guide
Clear (IP Statistics) button............................................139
coder
debugging messages .......................................................94
Default (Voice/FAX) field..............................................69
delay, packets .................................................................73
Description (callee location)
T1..............................................................................110
Description (callee, outbound phonebook)
T1..............................................................................106
Destination Pattern (outbound) field
T1..............................................................................106
destination patterns, discussion
bandwidth, max...........................................................71
G.711 ..........................................................................71
G.723.1 .......................................................................71
G.726 ..........................................................................71
G.729 ..........................................................................71
Coder field ......................................................................71
coder options
packetization rates and................................................98
Coder Parameters field group .........................................71
coder types (voice/fax, RTP packetization)....................99
COL LED .......................................................................11
command cable pinout..................................................182
command modem
T1..............................................................................102
Detection Range, Flash Detection Range fields
FXS Loop Start...........................................................80
Dialing Options (FXO) fields.........................................85
DiffServ and IP datagram...............................................66
DiffServ PHB (Per Hop Behavior) value .......................64
dimensions......................................................................12
Disconnect (call progress) field....................................137
disconnection criteria, FXO......................................84, 85
DNS Server IP Address (IP Parameters) field................67
downloading firmware, machine perspective ...............149
downloads vs. uploads (FTP) .......................................149
DTMF
extended......................................................................85
standard.......................................................................85
DTMF frequency chart...................................................85
DTMF In/Out of Band field............................................70
DTMF inband .................................................................70
DTMF out of band..........................................................70
DTMF Tone (FXO disconnect criteria) field..................84
Duration (call progress) field........................................134
Duration (DTMF) field...................................................70
Dynamic Jitter Buffer field.............................................73
Dynamic Jitter field group..............................................73
Dynamic Jitter fields.......................................................74
Echo Cancellation field ..................................................76
echo, removing ...............................................................76
Edit Entry screen
and Regional Parameters screen .................................61
Command Modem
setup for......................................................................61
Command PC
COM port requirement................................................12
non-dedicated use of...................................................12
operating system .........................................................12
compatibility, H.450 with H.323, not with SIP ................8
compression, silence.......................................................76
computer requirements ...................................................12
configuration of voip
local versus remote .....................................................58
Configuration Parameter Groups, accessing...................62
configuration procedure
detailed........................................................................61
configuration procedure, local
summary .....................................................................61
Configuration Version
System Info.................................................................97
Configur-ation Version
System Information ..................................................131
configuration, local.........................................................59
configuration, phonebook
T1..............................................................................102
configuration, saving ....................................................100
Configuring MultiVOIP phonebooks, general
T1..............................................................................102
Consecutive Packets Lost field.......................................75
Console Message Settings, Filters for.............................95
console messages, enabling ............................................93
console parameters tracked.............................................95
contacting technical support .........................................176
coordinated phonebook entries
T1..............................................................................102
Copy Channel command (Interface Parameters) ............78
Copy Channel command (Voice/Fax Parameters)..........69
Copy Channel field.........................................................69
Country/Region (tone schemes) field .............................90
Current Loss (FXO disconnect criteria) field .................84
Current Loss field
inbound.....................................................................112
outbound...................................................................111
EMC, Safety, R&TTE Directive Compliance ..............178
Enable Console Messages field ......................................94
Enable DHCP (IP Parameters) field ...............................65
Enable DNS (IP Parameters) field..................................67
enabling web browser GUI.............................................62
ethernet cable pinout.....................................................182
Ethernet interface..............................................................7
European Community Directives .................................178
factory repair for customers U.S. & Canada.................175
FAQ for MultiVOIPs........................................................6
fax machine
connecting to voip (MVPFX2-2)................................54
connecting to voip (MVPFX2-4/8).............................52
FCC Declaration...........................................................178
FCC Part 68 Telecom rules...........................................178
FCC registration number ..............................................179
FCC rules, Part 15 ........................................................178
FDX LED .......................................................................11
file system image file
FXS Loop Start...........................................................80
Current Loss Timer (FXO disconnect criteria) field.......84
data capacity .....................................................................7
data compression ..............................................................8
186
Download from Www.Somanuals.com. All Manuals Search And Download.
MultiVOIP FX User Guide
Index
Java cache clearing, and....................................157, 169
Filters (Console Message Settings).................................95
Filters button (Console Message Settings) .....................94
Firmware Version
FXS Loop Start
Interface Type.............................................................79
FXS Loop Start Interface parameter definitions.............79
FXS Loop Start Interface Parameter fields
System Information ..................................................131
Firmware Version (System Info) ....................................96
firmware version, identifying .......................................146
firmware, obtaining updated.........................................147
Flash Generation field
FXO ............................................................................84
forgotten password........................................................143
Frame Type field.............................................................64
free calls
T1..............................................................................102
frequencies, touch tone ...................................................85
Frequency 1 (tone pair scheme)......................................91
Frequency 2 (tone pair scheme)......................................91
frequency, power ............................................................12
front panel.......................................................................11
FTP client program.......................................................149
FTP client program, obtaining......................................151
FTP client programs
graphic vs. textual orientation...................................156
FTP file transfers
using FTP client program .........................................151
using web browser ....................................................151
FTP Server Enable (IP Parameters) field........................67
FTP Server function
as added feature ........................................................149
enabling ....................................................................151
FTP Server, contacting .................................................152
FTP Server, invoking download/transfer
using FTP client program .........................................155
using web browser ....................................................153
FTP Server, logging in..................................................152
FTP transfers
Caller ID enable..........................................................81
Caller ID Enable.........................................................80
Caller ID Type............................................................80
Current Loss ...............................................................80
Flash Detection Range................................................80
Inter Digit Regeneration Timer...................................81
Inter Digit Timer.........................................................81
Regeneration...............................................................81
Ring Count..................................................................80
FXS Loop Start Parameter fields
Select Channel............................................................79
FXS Loop Start Parameters ............................................79
FXS/FXO connector
MVPFX2-2.................................................................54
MVPFX2-4/8..............................................................52
G711 coders (RTP packetization, voice/fax)..................99
G723 coders (RTP packetization, voice/fax)..................99
G726 coders (RTP packetization, voice/fax)..................99
G727 coders (RTP packetization, voice/fax)..................99
G729 coders (RTP packetization, voice/fax)..................99
Gain 1 (tone pair scheme)...............................................91
Gain 2 (tone pair scheme)...............................................91
Gateway (IP Parameters) field........................................65
Gateway Name (IP Parameters) field .............................65
grounding
in rack installations.....................................................50
MVPFX2-2.................................................................54
H.450 features, incompatible with SIP.............................8
IANA............................................................................184
identifying current firmware version............................146
in band, DTMF ...............................................................70
Inbound Phone Book Add Entry screen
file types ...........................................................149, 152
server location...........................................................149
function tracing on/off (logging) ....................................95
FXO disconnection criteria.............................................84
FXO disconnection, triggering of ...................................85
FXO Interface parameter definitions ..............................83
FXO Interface Parameter definitions..................83, 84, 85
FXO Interface Parameter fields
Caller ID Enable .........................................................83
Caller ID Type............................................................83
Current Loss ...............................................................84
Current Loss Detect Timer .........................................84
Flash Generation.........................................................84
Inter Digit Regeneration Timer...................................84
Inter Digit Timer (dialing) ..........................................85
No Response Timer ....................................................84
Regeneration (dialing) ................................................85
Ring Count..................................................................84
Tone Detection............................................................84
FXO Parameter fields
T1..............................................................................110
Inbound Phone Book Add Entry screen field definitions
T1..............................................................................110
Inbound Phone Book Add Entry screen fields (T1)
Accept Any Number.................................................110
Add Prefix ................................................................110
Channel Number.......................................................110
Description (callee location).....................................110
Registration Option Parameters................................110
Remove Prefix..........................................................110
Inbound Phone Book Edit Entry screen........................112
T1..............................................................................111
Inbound Phonebook entries, list
T1..............................................................................108
inbound vs. outbound phonebooks
T1..............................................................................102
Industry Canada requirements......................................178
info sources
IP details.....................................................................59
telephony interface details..........................................60
Initial Jitter Value field...................................................74
Input Gain field...............................................................69
installation
Interface Type.............................................................83
Select Channel ............................................................83
FXO Parameters..............................................................82
187
Download from Www.Somanuals.com. All Manuals Search And Download.
Index
airflow.........................................................................50
in a nutshell.................................................................13
in rack .........................................................................49
software (detailed) ......................................................56
installation prerequisites ...........................................59, 60
installation, mechanical ....................................................7
Inter Digit Regeneration Time
FXO ............................................................................85
Inter Digit Regeneration Timer
FXS Loop Start...........................................................81
Inter Digit Timer (dialing) field
MultiVOIP FX User Guide
Received with errors (RTP Packets).........................141
Received with errors (TCP Packets).........................140
Received with errors (Total Packets)........................140
Received with errors (UDP Packets) ........................140
Transmitted (RTCP Packets)....................................141
Transmitted (RTP Packets).......................................141
Transmitted (TCP Packets).......................................140
Transmitted (Total Packets)......................................139
Transmitted (UDP Packets)......................................140
IP Statistics function.....................................................138
Java cache clearing
FXO ............................................................................85
FXS Loop Start...........................................................81
interface parameters, accessing.......................................77
interface parameters, setting ...........................................77
Interface Type
FXO ............................................................................83
FXS Loop Start...........................................................79
inter-office dialing
file system image file updating, and.................157, 169
mvpfs-img file updating, and............................157, 169
Java software
installing .....................................................................56
jitter buffer......................................................................73
Jitter Value field .............................................................75
jitter, dynamic.................................................................73
Kernel Version
T1..............................................................................102
inter-operation (analog)
System Information ............................................97, 131
Knowledge Base (online, for MultiVOIPs) ......................6
LED definitions
with T1/E1 voips...........................................................7
inter-operation with phone system....................................8
IP Address (IP Parameters) field.....................................65
IP Address (IP Statistics) field......................................139
IP Address (outbound phonebook)
T1..............................................................................106
IP address, SysLog Server ..............................................94
IP datagram and DiffServ ...............................................66
IP Mask field ..................................................................65
IP parameter definitions......................................64, 65, 67
IP Parameter fields
1, 2, 3, ...8 ...................................................................11
Boot ............................................................................11
COL............................................................................11
Ethernet.......................................................................11
FDX............................................................................11
LNK............................................................................11
Power..........................................................................11
SPD.............................................................................11
Voice/Fax 1 ..............................................................11
Voice/Fax 2 ..............................................................11
LED indicators
channel operation........................................................10
general operation ........................................................10
LED indicators, active....................................................10
LED types.......................................................................10
lifting
precaution about .........................................................45
limitations notice (regulatory), Canadian .....................179
limited warranty............................................................175
lithium battery caution....................................................45
LNK LED.......................................................................11
loading of weight in rack................................................50
local configuration..........................................................59
local configuration procedure
summary .....................................................................61
local voip configuration..................................................58
log reporting method, setting..........................................92
logging options ...............................................................93
logging update interval ...................................................93
Logs screen definitions...................................................93
Logs screen field definitions...........................................94
Logs screen parameters
Frame Type.................................................................64
IP Parameter screen fields
Enable DNS ................................................................67
IP Parameters screen fields
Call Control PHB........................................................64
DiffServ ......................................................................64
DNS Server IP Address ..............................................67
Enable DHCP..............................................................65
Enable SRV ................................................................67
FTP Server Enable......................................................67
Gateway......................................................................65
Gateway Name............................................................65
IP Address...................................................................65
IP Mask.......................................................................65
Voip Media PHB ........................................................64
IP Parameters screen, accessing................................26, 63
IP Statistics field
IP Address.................................................................139
IP Statistics field definitions.................................139, 140
IP Statistics fields
Clear..........................................................................139
Received (RTCP Packets).........................................141
Received (RTP Packets) ...........................................141
Received (TCP Packets) ...........................................140
Received (Total Packets) ..........................................139
Received (UDP Packets)...........................................140
Received with errors (RTCP Packets) ......................141
Enable Console Messages...........................................94
Filters..........................................................................94
IP Address (SysLog Server) .......................................94
Online Statistics Update Interval................................94
Port (SysLog Server) ..................................................94
188
Download from Www.Somanuals.com. All Manuals Search And Download.
MultiVOIP FX User Guide
Index
SysLog Server Enable.................................................94
logs screen, accessing .....................................................92
long-distance call savings
T1..............................................................................102
lost packets, consecutive.................................................75
lost password ................................................................143
Mac Address
System Info.........................................................97, 131
mains frequency..............................................................12
Max bandwidth (coder)...................................................71
Maximum Jitter Value field............................................74
Minimum Jitter Value field.............................................73
Mode (call progress) field.............................................134
modem, command
SIP Port Number.......................................................107
SIP URL ...................................................................107
Total Digits...............................................................106
Transport Protocol (SIP)...........................................107
Use Proxy (SIP)........................................................107
Outbound Phone Book Edit Entry screen.....................111
T1..............................................................................111
Outbound Phonebook Add Entry field definitions
T1..............................................................................105
Outbound Phonebook Add Entry screen
T1..............................................................................104
Outbound Phonebook entries, list
T1..............................................................................103
outbound vs. inbound phonebooks
and Regional Parameters Country Selection...............61
modem, remote configuration/command
T1..............................................................................102
Output Gain field............................................................69
packet priority and DiffServ...........................................66
packetization (RTP), ranges & increments.....................99
packetization rates
coder options and........................................................98
Packets Lost (call progress) field..................................135
Packets Received (call progress) field..........................135
Packets Sent (call progress) field..................................135
packets, consecutive lost.................................................75
parameters tracked by console........................................95
Password (Call Signaling) field......................................89
password, lost/forgotten................................................143
password, setting
setup for......................................................................61
mounting...........................................................................7
mounting in rack.............................................................49
procedure for...............................................................51
safety.....................................................................45, 50
MSP Version
System Information ............................................97, 131
MultiVOIP FAQ (on MTS web site) ................................6
MultiVOIP general operation functions, option
descriptions...............................................................142
MultiVOIP software
moving around in........................................................62
mvpfs-img file update
Java cache clearing, and....................................157, 169
MVPFX2-2
web browser GUI......................................................143
patents.............................................................................2
PBX characteristics, variations in
cabling procedure........................................................53
grounding....................................................................54
unpacking....................................................................48
MVPFX2-4
cabling procedure........................................................52
unpacking....................................................................47
MVPFX2-8
T1..............................................................................127
PBX interaction ................................................................8
personnel requirement
for rack installation.....................................................50
to lift during installation .............................................51
to lift unit during installation......................................45
Phone Book Version
cabling procedure........................................................52
unpacking....................................................................47
Netcoder coders (RTP packetization, voice/fax) ............99
Network Disconnection field..........................................75
No Response Timer
System Info.................................................................97
System Information ..................................................131
Phone Number (Voice/FAX – AutoCall) field...............72
Phone Signaling Tones & Cadences...............................89
phone/IP details
FXO ............................................................................84
obtaining updated firmware..........................................147
Online Statistics Update Interval field (Logs) ................94
operating temperature .....................................................50
out of band, DTMF.........................................................70
Outbound Digits Sent (call progress) field ...................135
Outbound Phone Book Add Entry field definitions
T1......................................................................106, 107
Outbound Phone Book Add Entry fields (T1)
Accept Any Number.................................................105
Add Prefix.................................................................106
Advanced button.......................................................107
Description................................................................106
Destination Pattern....................................................106
IP Address.................................................................106
Remove Prefix ..........................................................106
importance of writing down........................................59
phonebook configuration................................................58
Phonebook Configuration Procedure
T1..............................................................................102
Phonebook Configuration screen
T1..............................................................................102
phonebook entries, coordinating
T1..............................................................................102
phonebook, objectives & considerations
T1..............................................................................102
phonebooks, inbound vs. outbound
T1..............................................................................102
pinout
command cable.........................................................182
ethernet cable............................................................182
pop-ups
189
Download from Www.Somanuals.com. All Manuals Search And Download.
Index
allowing with Web GUI..............................................62
Port field, SysLog Server................................................94
Port Number (Call Signaling) field.................................88
power consumption.........................................................12
power frequency .............................................................12
Power LED .....................................................................11
Prefix Matched (call progress) field .............................135
prerequisites
MultiVOIP FX User Guide
RFC2474.........................................................................64
RFC2597.........................................................................64
RFC3246.........................................................................64
RFC768 ........................................................................184
RFC793 ........................................................................184
Ring Count
FXO............................................................................84
Ring Count field
for technical configuration..........................................59
product CD .....................................................................13
use in software installation .........................................56
Proxy Domain Name / IP Address field..........................88
Proxy Parameters ........................................................88
quality-of-service..............................................................8
rack mounting
grounding....................................................................50
safety.....................................................................45, 50
rack mounting instructions..............................................49
rack mounting procedure ................................................51
rack, equipment
FXS Loop Start...........................................................80
RTP packetization, ranges & increments........................99
RTP Parameters screen...................................................99
Safety Recommendations for Rack Installations............50
safety warnings...............................................................45
Safety Warnings Telecom .........................................46
Save & Apply command...............................................100
saving configuration .....................................................100
Saving the MultiVOIP Configuration...........................100
savings on toll calls
T1..............................................................................102
Select Channel
weight capacity of.......................................................50
rack-mountable voip models...........................................45
Received (RTCP Packets, IP Stats) field ......................141
Received (RTP Packets, IP Stats) field.........................141
Received (TCP Packets, IP Stats) field.........................140
Received (Total Packets, IP Stats) field........................139
Received (UDP Packets, IP Stats) field ........................140
Received with Errors (RTCP Packets, IP Stats) field ...141
Received with Errors (RTP Packets, IP Stats) field......141
Received with Errors (TCP Packets, IP Stats) field......140
Received with Errors (Total Packets, IP Stats) field.....140
Received with Errors (UDP Packets, IP Stats) field .....140
Regeneration (dialing, FXO) field..................................85
Regeneration field
FXO............................................................................83
FXS Loop Start...........................................................79
Select Channel field........................................................69
Selected Coder field........................................................71
Sequence (FXO) field.....................................................85
Set Log Reporting Method .............................................92
Set Password (web browser GUI) , command..............143
Set Regional Parameters.................................................89
Set Telephony Interface Parameters ...............................77
Set Voice/FAX Parameters.............................................68
setting IP parameters ................................................26, 63
setting password
web browser GUI......................................................143
setting RTP Parameters ..................................................99
setup, saving .................................................................100
signaling cadences..........................................................89
Signaling Port (Call Signaling) field ..............................88
signaling tones................................................................89
signaling types
telephony interfaces (MVPFX2-2) .............................54
telephony interfaces (MVPFX2-4/8) ..........................52
Silence Compression (call progress) field ....................137
Silence Compression field..............................................76
Silence Detection (FXO disconnect criteria) field..........85
Silence Detection Type (FXO) field...............................85
Silence Timer (FXO disconnect criteria) field................85
SIP Call Signaling Parameter definitions .......................88
SIP Fields (Outbound Phonebook)
FXS Loop Start...........................................................81
Regional Parameter definitions.................................90, 91
Regional Parameter fields
Cadence ......................................................................91
Country/Region (tone schemes)..................................90
Frequency 1 ................................................................91
Frequency 2 ................................................................91
Gain 1 .........................................................................91
Gain 2 .........................................................................91
type (of tone)...............................................................91
regional parameters, setting ............................................89
Registerwith SIP Proxy (Inbound Phone Book)
T1..............................................................................110
Remote Configuration/Command Modem
setup for......................................................................61
remote voip configuration...............................................58
Remove Prefix (inbound) field
T1..............................................................................110
Remove Prefix (outbound) field
T1..............................................................................106
repair procedures for customers U.S. & Canada...........175
Re-Registration Time (Call Signaling) ...........................89
Resolutions (MultiVOIP troubleshooting)........................6
RFC 2833........................................................................70
RFC 3087......................................................................107
T1..............................................................................107
SIP incompatibility with H.450 Supplementary Services.8
SIP Parameters................................................................88
SIP Port Number field
T1..............................................................................107
SIP port number, standard
T1..............................................................................107
SIP URL field
T1..............................................................................107
software configuration
summary .....................................................................56
190
Download from Www.Somanuals.com. All Manuals Search And Download.
MultiVOIP FX User Guide
Index
software installation
telephony signaling tones ...............................................89
temperature
operating.....................................................................50
timeout interval
detailed........................................................................56
software loading..............................................................56
software, MultiVOIP
moving around in........................................................62
software, MultiVOIP
voips under SIP proxy server......................................89
toll-call savings
screen-surfing in .........................................................62
sound quality, improving................................................76
SPD LED........................................................................11
supervisory signaling......................................................77
supervisory signaling types
MVPFX2-2 .................................................................54
MVPFX2-4/8..............................................................52
Supplementary Services, incompatible with SIP..............8
support, technical..........................................................176
SysLog client ....................................................................9
SysLog client programs
availability ................................................................171
features & presentation types....................................173
SysLog functionality.........................................................9
SysLog server ...................................................................9
SysLog Server Enable field ............................................94
SysLog Server function
T1..............................................................................102
tones, signaling...............................................................89
Total Digits (outbound) field
T1..............................................................................106
touch tone frequencies....................................................85
trace on/off (logging)......................................................95
Transmitted (RTCP Packets, IP Stats) field..................141
Transmitted (RTP Packets, IP Stats) field ....................141
Transmitted (TCP Packets, IP Stats) field ....................140
Transmitted (Total Packets, IP Stats) field ...................139
Transmitted (UDP Packets, IP Stats) field....................140
Transport Protocol (SIP) field
T1..............................................................................107
Troubleshooting Resolutions for MultiVOIPs..................6
Type (of tone, Regional Parameters) field......................91
Type-of-Service IP header field & DiffServ...................66
UDP/TCP compared
as added feature ........................................................171
capabilities of............................................................173
enabling ....................................................................172
location of.................................................................171
SysLog Server IP Address field......................................94
SysLog Server, enabling.................................................93
System Information Parameters
IP Statistics context ..................................................139
T1..............................................................................107
unpacking .......................................................................47
MVPFX2-2.................................................................48
MVPFX2-4.................................................................47
MVPFX2-8.................................................................47
Up Time
Boot Version.............................................................131
Configuration Version ..............................................131
Kernel Version....................................................97, 131
Mac Address.......................................................97, 131
MSP Version.......................................................97, 131
Phone Book Version.................................................131
Up Time..............................................................97, 131
System Information screen
for op & maint ..........................................................130
System Information screen, accessing ............................96
System Information update interval, setting ...................96
for op & maint ..........................................................132
table-top voip models .....................................................45
TCP/UDP compared
IP Statistics context...................................................139
T1..............................................................................107
technical configuration
prerequisites to............................................................59
summary .....................................................................58
technical configuration procedure
System Info.........................................................97, 131
update interval (logging) ................................................93
updated firmware, obtaining.........................................147
uploads vs. downloads (FTP) .......................................149
Use Proxy (SIP) field
T1..............................................................................107
Use SIP Proxy field ........................................................88
User Name (Call Signaling) field ...................................89
variations in PBX characteristics
T1..............................................................................127
version, firmware..........................................................146
Voice Coder (call progress) field..................................134
voice delay......................................................................73
Voice Gain field .............................................................69
voice packets, consecutive lost.......................................75
voice packets, delayed ....................................................73
voice quality, improving.................................................76
Voice/Fax 1 LED.........................................................11
Voice/Fax 2 LED.........................................................11
Voice/FAX Parameter AutoCall fields
detailed........................................................................61
summary .....................................................................61
technical support...........................................................176
telecom safety warnings ............................................46
telephony interface parameters .......................................60
telephony interface parameters, setting...........................77
telephony interfaces
Auto Call ....................................................................72
Phone Number............................................................72
Voice/FAX Parameter definitions ............................74, 75
Voice/FAX Parameter Definitions .........69, 70, 71, 73, 76
Voice/FAX Parameter fields
AutoCall .....................................................................72
AutoCall fields............................................................72
Out-of-Band Mode (DTMF).......................................70
Voice/FAX Parameter fields
uses of...................................................................52, 54
telephony signaling cadences..........................................89
191
Download from Www.Somanuals.com. All Manuals Search And Download.
Index
Copy Channel .............................................................69
MultiVOIP FX User Guide
Voice/FAX Parameter fields
Default ........................................................................69
DTMF In/Out of Band................................................70
Duration (DTMF) .......................................................70
Input Gain...................................................................69
Output Gain ................................................................69
Select Channel ............................................................69
Voice Gain..................................................................69
Voice/FAX Parameter fields
Dynamic Jitter Buffer .................................................73
Voice/FAX Parameter fields
Minimum Jitter Value.................................................73
Voice/FAX Parameter fields
Echo Cancellation.......................................................76
Voice/FAX Parameters screen, accessing ......................68
Voice/FAX parameters, setting ......................................68
Voip Caller ID Case #1 –telco standard CID enters voip
system.........................................................................86
Voip Caller ID Case #4 – Remote FXS call on H.323 voip
system.........................................................................86
Voip Media PHB field....................................................64
voip software
host PC........................................................................12
voip system example, digital & analog, with phonebook
details
Maximum Jitter Value ................................................74
Voice/FAX Parameter fields
Initial Jitter Value .......................................................74
Voice/FAX Parameter fields
Automatic Disconnection ...........................................75
Voice/FAX Parameter fields
Jitter Value..................................................................75
Voice/FAX Parameter fields
T1..............................................................................119
voip system example, digital only, with phonebook details
T1..............................................................................113
warnings, safety..............................................................45
warranty........................................................................175
web browser GUI, enabling............................................62
weight .............................................................................12
weight loading
Call Duration ..............................................................75
Voice/FAX Parameter fields
in rack.........................................................................50
weight of unit
Consecutive Packets Lost ...........................................75
Voice/FAX Parameter fields
Network Disconnection ..............................................75
Voice/FAX Parameter fields
lifting precaution.........................................................45
personnel requirement ................................................45
Well Known Ports ........................................................184
well-known port, SIP
Silence Compression ..................................................76
T1..............................................................................107
192
Download from Www.Somanuals.com. All Manuals Search And Download.
S000411A
193
Download from Www.Somanuals.com. All Manuals Search And Download.
|
Milan Technology Network Router MIL W2332G User Manual
Multi Link Computer Hardware ACP 300 User Manual
National Instruments Network Card LM3647 User Manual
Nintendo Video Games 45496903008 User Manual
Nissan GPS Receiver 2008 NAVIGATION SYSTEM User Manual
Palm Cell Phone P100EWW User Manual
Palsonic Flat Panel Television 76WSHDA User Manual
Palsonic Flat Panel Television TFTV580 User Manual
Panasonic Security Camera BLVT164P User Manual
Parrot GPS Receiver 3400 User Manual