Multi Tech Systems Network Card ISI3334 4 User Manual

Models ISI3334/4  
ISI3334/8  
Intelligent Serial Interface  
Card with Integrated  
Data/Fax Modems  
Hardware/Driver  
Installation Manual  
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Contents  
Chapter 1 - Introduction and Description  
1.1 Introduction to the IntelligentSerialInterface .................................. 6  
1.2 Product Description ....................................................................... 6  
1.3 How to Use This Manual................................................................ 7  
1.4 Technical Specifications ................................................................ 8  
Chapter 2 - Hardware Installation  
2.1 Safety Warnings .......................................................................... 12  
2.2 MultiModemISI Installation........................................................... 12  
2.3 Determining Current System Settings ......................................... 13  
2.4 Hardware Installation Procedure ................................................. 14  
Chapter 3 - MultiModemISI Driver Installation  
3.1 Introduction .................................................................................. 20  
3.2 Installing the ISI Driver in Windows NT ....................................... 20  
3.2.1 Removing the ISI Drivers in Windows NT 3.51 ............... 22  
3.2.2 Removing the ISI Drivers in Windows NT 4.0 ................. 23  
3.3 Installing the ISI Driver in Windows 95 ........................................ 23  
3.3.1 Removing the ISI Drivers in Windows 95 ....................... 26  
3.4 Installation in SCO Open Server 5 .............................................. 27  
3.5 The Multi-Tech Installation Script................................................. 29  
3.6 Activating Ports in SCO Open Server 5....................................... 33  
3.6.1 Removing the Driver (SCO Open Server 5) ................... 34  
3.7 Multi_Setup Utility ........................................................................ 35  
3.8 Multi_View Utility Installation ....................................................... 37  
3.8.1 Description File Format................................................... 39  
3.8.2 Hot Key Entries............................................................... 39  
3.8.3 Terminal Escape Sequences .......................................... 40  
3.8.4 Timing Specification ........................................................ 40  
3.9 Administration Utility .................................................................... 43  
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Chapter 4 - Service, Warranty and Technical Support  
4.1 Software User License Agreement .............................................. 46  
4.2 Limited Warranty.......................................................................... 48  
4.2.1 On-line Warranty Registration......................................... 48  
4.3 Tech Support ............................................................................... 49  
4.3.1 Recording MultiModemISI Information............................ 49  
4.3.2 Service............................................................................ 50  
4.4 About the Multi-Tech BBS............................................................ 51  
4.4.1 How to Use the Multi-Tech BBS...................................... 51  
4.5 About CompuServe/Internet ........................................................ 52  
4.6 About the Multi-Tech Fax-Back Service....................................... 53  
Appendixes  
Appendix A - Base I/O Address Switch Settings ................................... 56  
Appendix B - ISI Testing Utilities ........................................................... 59  
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Chapter 1 - Introduction and Description  
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ISI3334/4 Hardware/Driver Installation Manual  
1.1  
Introduction to the IntelligentSerialInterface  
The new IntelligentSerialInterface card, the MultiModemISI, is a  
hardware solution for adding fast serial ports to communication  
servers and async hosts that have 16-bit ISA-bus architecture. Serial  
ports are essential to communication servers, which pool modems  
and other communication devices for users on a LAN, and to  
asynchronous hosts that provide user access through serial ports.  
The MultiModemISI integrates ISI mutiport and Enhanced V.34  
modem technology on a single board. It is a "full sized" add-on card  
which supports a high-speed interface up to 115.2K bps per port.  
This card has multiple Enhanced V.34 (33.6K bps) data/V.17 (14.4K  
bps) fax modems providing high speed buffering for multiple serial  
ports.  
This manual contains product specification, installation instructions,  
and technical support information which will assist you in the  
installation process. It is assumed that you have basic PC skills at  
the very least. Therefore, we have not included step-by-step  
instructions for such basic operations as logging in and file editing,  
etc.  
1.2  
Product Description  
The MultiModemISI is ideally suited to use in PC networks  
environments because it provides an integrated hardware solution  
for remote access for both Windows NT and Novell-based LANs. In  
particular, to ensure smooth Novell network integration, the  
MultiModemISI ships with a NetWare Loadable Module for NetWare  
ConnectTM communication servers that enable it to support state-of-  
the-art features such as remote dialing and modem pooling. And,  
the MultiModemISI easily integrates into the Windows NT platform  
since it fully supports Microsoft's Remote Access Server software.  
This allows it to comfortably operate with popular network protocols  
such as TCP/IP and NetBIOS. The MultiModemISI ships with drivers  
for other multiuser operating systems such as SCO® UNIX®, SCO  
XenixTM, and SCO UNIXWare®.  
The MultiModemISI includes an Intel 16 MHz 80186 proccesor and  
256K of RAM that work dynamically to allocate resources to the  
most active modems.  
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Chapter 1 - Introduction and Description  
Simple to install, the MultiModemISI can be used to add multiport,  
Enhanced V.34 modem communications to a network host or server  
as easily as plugging in an expansion card, running the driver  
software, and connecting the phone lines.  
Network managers have the option of starting with the base four  
modem configuration (model #ISI334/4), and then adding four more  
modems at a later date without having to use another PC expansion  
slot.  
This is accomplished by pairing one MultiModemISI with an auxiliary  
module (model #ISI3334/EC) interfacing both with on-board  
connectors.  
Some MultiModemISI on-board components include one jumper  
block for activating the number of ports in increments of 4 or 8. One  
bank of 8 DIP-Switches for I/O address selection and one IRQ  
jumper block, that control both the MultiModemISI and auxiliary  
module I/O addressing and IRQ values.  
When installing a single MultiModemISI in your PC, the installation  
scripts create 8 devices. The first 4 devices are active, however, the  
4 devices on the auxiliary module are not active until connected to  
the MultiModemISI.  
1.3  
How to Use This Manual  
This chapter begins with a short introduction, followed by a guide  
(which you are now reading) to the use of this manual. This manual  
contains both hardware and operating system(s) driver installation  
procedures, technical support, warranty and BBS information and a  
number of appendices for additional information on selected topics.  
Hardware configuration and installation procedures are described in  
Chapter 2. Chapter 3 describes driver installation procedures  
specific to your operating system.  
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ISI3334/4 Hardware/Driver Installation Manual  
1.4  
Technical Specifications  
Tradename  
MultiModemISITM  
Model Numbers  
ISI3334/4--Server/Host expansion card with  
8 intelligent serial interface (ISI) ports and 4  
modems on one ISA-bus expansion card  
(shipped with 4 ISI ports and 4 modems  
active).  
ISI3334/EC--4-modem expansion module  
ISI3334/8--Server/Host expansion card with  
8 intelligent serial interface (ISI) ports and 8  
modems on one ISA-bus expansion card  
(shipped with 8 ISI ports and 8 modems  
active).  
Computer Requirements  
· 386, 486, or Pentium®- based PC or  
compatible with ISA Bus Architecture  
· Microsoft Windows NT 3.5x, SCO's UNIX  
System V/386 (Version 3.2, Release 2.0 or  
later), SCO's XENIX System V/386 (Version  
2.3.2C or later), or UNIXWare (Release 1.1  
or later), Novell's Netware  
· At least one floppy drive  
· 800 blocks of hard disk space for UNIX;  
100 K bytes for Windows NT; 50 K bytes for  
Novell  
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Chapter 1 - Introduction and Description  
Physical/Electrical/Environmental  
Dimensions:  
13.3" x 4.8" x .6"  
33.3 cm x 12.2 cm x 1.5 cm  
Baud Rates:  
Bus Type:  
300 to 115.2K bps per port  
ISA or EISA  
Connectors:  
Eight RJ-11 for phone connection  
Temperature:  
Power:  
32° to 120°F (0° to 50°C)  
1.5 amps @ +5v DC  
Base I/O  
Address:  
One 16-byte address space per card.  
Valid options range from 100h to 3F0h (DIP-  
switch setting)  
Interrupt  
Request:  
One IRQ per card. Valid options  
include 2, 3, 4, 5, 7, 10, 11, 12, & 15  
(Jumper setting)  
Warranty:  
Two years  
Manufactured in Mounds View, MN, U.S.A.  
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ISI3334/4 Hardware/Driver Installation Manual  
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Chapter 2 - Hardware Installation  
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ISI3334/4 Hardware/Driver Installation Manual  
2.1  
Safety Warnings  
1. Never install telephone wiring during a lightning storm.  
2. Never install telephone jacks in wet locations unless the jack is  
specifically designed for wet locations.  
3. This product is to be used with UL and CUL listed computers.  
4. Never touch uninsulated telephone wires or terminals unless the  
telephone line has been disconnected at the network interface.  
5. Use caution when installing or modifying telephone lines.  
6. Avoid using a telephone (other than a cordless type) during an  
electrical storm. There may be a remote risk of electrical shock  
from lightning.  
7. Do not use the telephone to report a gas leak in the vicinity of  
the leak.  
2.2  
MultiModemISI Installation  
This chapter provides you with procedures for installing the  
MultiModemISI card(s) in your ISA or EISA bus personal computer  
(or compatible with 16 bit ISA slot).  
Hardware installation involves:  
1) Opening your PC.  
2) Setting card configuration (determining I/O address DIP-Switch  
setting and IRQ jumper setting).  
3) Installing the card into the PC.  
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Chapter 2 - Hardware Installation  
2.3  
Determining Current System Settings  
When you install a device into your computer, the processor must  
have a means of routing information to and from the device and the  
device must have a means of gaining the processor's attention.  
These are called Input/Output (I/O) addresses and Interrupt  
Requests (IRQs), respectively. The MultiModemISI card requires 16  
I/O addresses and one IRQ value which are not used by any other  
device in your system. When selecting a unique base I/O address,  
be sure that the next address is also unused. To determine your  
MultiModemISI's current settings, refer to Appendix A and B.  
If you are certain that these settings are not already in use, continue  
with the hardware configuration and installation. You can install up to  
four MultiModemISI cards into your system. Each card is shipped  
with its IRQ set at level 10 and a base I/O address of 210 hex.  
Check your system’s device settings to see if these values can be  
used. If the defaults are already in use, select a unique IRQ and I/O  
address and record those values for the hardware and software  
installation sections that follow.  
Note: If you choose IRQ 3 or 4, you may have to disable a COM  
device from your BIOS setup. Also, most 386 or higher compatible  
computers will not be able to assign IRQ2 to the MultiModemISI card  
because IRQ2 is used for slave interrupt control.  
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ISI3334/4 Hardware/Driver Installation Manual  
2.4  
Hardware Installation Procedure  
Perform the procedures in Table 2-1 to install the MultiModemISI  
card(s) into your PC-ISA bus computer. Installation procedures  
include setting the I/O address switch block and the IRQ jumper.  
This section may be skipped if the defaults: I/O Address 210 Hex  
and IRQ 10 are the values you have selected. However, if you are  
installing multiple cards, step 4a of Table 2-1 describes how to  
configure your card(s).  
Table 2-1  
MultiModemISI Installation Procedure  
Step  
Procedure  
1
Make sure your computer and any peripheral equipment  
connected to it are turned off. Failure to do so may damage both  
your ISI card(s) and your PC. The MultiModemISI may be  
installed in a PC-AT, 386, 486, or Pentium equivalent ISA or  
EISA bus computer.  
2
3
Remove the cover of your computer as instructed in your  
computer’s documentation.  
Locate the unused slot(s) which you will be using for your  
MultiModemISI card(s), and remove the slot cover(s) per the  
instructions in your computer’s documentation.  
4
Check the settings of the I/O address switch and the IRQ jumper  
to ensure that they are set properly for your installation.  
Note: One MultiModemISI can be paired with an auxiliary  
module (model #ISI3334/EC) when it interfaces with on-board  
connectors attaching both cards; effectively providing 8 modem  
functionality.  
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Chapter 2 - Hardware Installation  
Figure 2-1. MultiModemISI/Auxiliary Module Attachment  
This installation involves:  
i) Changing the "Modems 4 - 8" berg jumper to the 8 modem  
position on the MultiModemISI (see Figure 2-2).  
ii) Attaching both the MultiModemISI and the auxiliary module. This  
is accomplished by mating the pin-out connectors to the  
MultiModemISI to the auxiliary module; and fastening the  
mounting connections (four screws) of the auxiliary module to  
the MultiModemISI (see Figure 2-1).  
iii) Plugging the MultiModemISI into an available PC slot.  
iv) Your installed drivers automatically recognizes the additional 4  
modems and allocates your system's resources appropriately.  
See Chapter 3 for driver installation procedures.  
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ISI3334/4 Hardware/Driver Installation Manual  
Figure 2-2. MultiModemISI/Auxiliary Module Components  
Step  
Procedure  
4a The default setting for the MultiModemISI’s base I/O address is  
210 hex. The default value for the IRQ jumper is IRQ 10.  
Choose the IRQ value by covering the appropriate pins with the  
shorting plug (supplied). If your system requires a different  
setting or if you are installing multiple cards, refer to Appendix B  
for a table of valid address settings.  
Note: Record any changes you make to these settings and keep  
them handy for the software installation section in Chapter 3.  
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Chapter 2 - Hardware Installation  
Step  
Procedure  
5
Install the MultiModemISI card(s) into the selected expansion  
slot(s) in the same manner as any other add-on card, as  
instructed in your computer’s documentation.  
6
7
Fasten the retaining bracket to the computer chassis and  
replace the cover.  
Your MultiModemISI card(s) requires a modular LINE JACK.  
This is typically an RJ11C or RJ11W jack, but could also be an  
RJ12 or RJ13 jack. To connect the modem(s) to the PSTN  
line(s), plug one end of the RJ11 cable(s) that is provided with  
the modem into the LINE JACK connector(s) and the other end  
into the phone-company-provided RJ11C or RJ11W modular  
phone jack(s).  
Note: Any cables connected to the computer must be shielded  
to reduce interference.  
8
Turn power on to the computer and refer to the manual that was  
provided with the software you will be using with the  
MultiModemISI in order to perform software installation  
procedures.  
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ISI3334/4 Hardware/Driver Installation Manual  
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Chapter 3 - MultiModemISI Driver Installation  
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ISI3334/4 Hardware/Driver Installation Manual  
3.1  
Introduction  
The MultiModemISI ships with a NetWare® Loadable Module  
(aioisix.nlm) for NetWare Connect communication Servers, and  
drivers for Windows® 95/NT and SCO® Open Server 5®. This chapter  
will guide you through the installation of these drivers. Section 3.9  
details the Multi-Tech Installation Script, which is executed by a  
UNIX operating system.  
As with all software, you should make a backup copy of the diskette  
you received and use the copy for the installation. If you received a  
3½" diskette, the capacity is 720KB. Consult your system manual for  
instructions on disk copying. Also, if you have a numeric keypad,  
and you intend to use it for the installation process, make sure you  
have "Num Lock" on.  
The process of installing a device driver consists of a modification to  
your system. For this reason, only the "super user" (system  
administrator) is allowed to perform the installation. If you cannot  
login as the root, you must find the person in your organization who  
has this authorization (i.e., password). To begin the driver  
installation, login as root. Then proceed with the appropriate section.  
3.2  
Installing the ISI Driver in Windows NT  
The following procedure describes how to install the ISI in a system  
running Microsoft Windows NT 3.51 or NT 4.0, for use with Remote  
Access Service (RAS) server, and other communications/fax server  
type applications. Unless otherwise noted, these procedures refer to  
both NT 3.51 and NT 4.0.  
Table 3-1  
ISI Driver Installation for Windows NT  
Step  
Procedure  
1
Configure and install the ISI Card in an available ISA slot as  
described in the installation section of your Owner’s Manual.  
2
3
Power up the NT system.  
Insert the Multi Modem ISI Driver for Windows NT diskette.  
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Chapter 3 - MultiModemISI Driver Installation  
Table 3-1 (cont'd)  
Step  
Procedure  
4
Run the Setup Utility  
Windows NT 3.51 Users:  
In the Program Manager, click on File | Run. In the command  
line field, type A:\setup.  
Follow the on-screen prompts to complete the installation of the  
driver.  
Windows NT 4.0 Users:  
Click on Start | Settings | Control Panel and then double click  
on Add/Remove Programs. The Add/Remove Programs  
Properties dialog box appears. Click on Install.  
When the Install Program From Floppy Disk or CD-ROM dialog  
box appears, insert the installation diskette into your floppy drive  
and click on Next. In the Command line for installation program  
field, type A:\SETUP.EXE and click on Finish. The Installation  
Wizard loads and the Welcome dialog box appears.  
After you have read the license information, click on Next to  
continue with the installation.  
5
6
The Destination Directory dialog box appears. Click on Next to  
accept the default Destination Folder, or  
click on  
Browse to choose another location.  
The following message appears:  
The ISICOM Driver is installed successfully. You  
can add the ISI cards.  
Click on OK to add and configure the ISI card(s).  
7
The ISI Cards dialog box appears. To add and configure new  
cards, click on Add.  
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ISI3334/4 Hardware/Driver Installation Manual  
Table 3-1 (cont'd)  
Step  
8
Procedure  
The Add Card dialog box appears. Configure the following  
parameters:  
Number of Ports  
Depending on the card you are installing, click on the correct  
Number of Ports. Factory Default setting is 8 Ports).  
I/O Base Address and IRQ  
The software defaults to a setting of I/O Address = 200, IRQ = 3.  
However, the factory default setting for all ISI Cards is I/O  
Address = 210 and IRQ = 10. Click on the drop-down menus for  
both parameters and choose I/O Address = 210 and IRQ = 10.  
Click on Map Ports to configure and map individual ports.  
9
The ISI Port Mappings dialog box appears. Configure each port  
as desired. When finished, click on Done to complete the  
installation.  
At this time your installation in Windows NT 4.0 is complete.  
The following icon is created and placed in the Control Panel:  
In the future, just double click on this icon to add or configure ISI  
cards on your system.  
3.2.1 Removing the ISI Drivers in Windows NT 3.51  
To remove the ISI drivers in Windows NT 3.51, open the Program  
Manager and double click on ISICOM Driver and then double click  
on Uninstall ISICOM. Follow the on-screen prompts to complete  
the uninstall.  
Note: In order to complete an uninstall, you must reboot your  
system. Until you do so, certain elements, such as the ISI Cards  
Icon, will still remain.  
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Chapter 3 - MultiModemISI Driver Installation  
3.2.2 Removing the ISI Drivers in Windows NT 4.0  
To remove the ISI drivers in Windows NT, click on Start | Settings |  
Control Panel and then double click on Add/Remove Programs.  
In the list of programs available for an uninstall, highlight ISICOM  
Driver and click on the Add/Remove button. Follow the on-screen  
prompts to complete the uninstall.  
Note: In order to complete an uninstall, you must reboot your  
system. Until you do so, certain elements, such as the ISI Cards  
Icon, will still remain.  
3.3  
Installing the ISI Driver in Windows 95  
The following procedure describes how to install the ISI in a system  
running Microsoft Windows 95, for use with Remote Access Service  
(RAS) server, and other communications/fax server type  
applications.  
Table 3-2  
ISI Driver Installation for Windows 95  
Step  
Procedure  
1
Configure and install the ISI Card in an available ISA slot as  
described in the installation section of your Owner’s Manual.  
2
3
4
Power up the Windows 95 system.  
Insert the Multi Modem ISI Driver for Windows 95 diskette.  
Run the Setup Utility:  
Click on Start | Settings | Control Panel and then double click  
on Add/Remove Programs. The Add/Remove Programs  
Properties dialog box appears. Click on Install.  
When the Install Program From Floppy Disk or CD-ROM dialog  
box appears, insert the installation diskette into your floppy drive  
and click on Next. In the Command line for installation program  
field, type A:\WIN95\SETUP.EXE and click on Finish. The  
Installation Wizard loads and the Welcome dialog box appears.  
After you have read the Welcome notes, click on Next to  
continue with the installation.  
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ISI3334/4 Hardware/Driver Installation Manual  
Table 3-2 (cont'd)  
Step  
Procedure  
5
The ISI Card Port Count dialog box appears. Click on the  
number of ports you are installing, and then click on Next.  
6
The Destination Directory dialog box appears. Click on Next to  
accept the default Destination Folder, or click on Browse to  
choose another location. When you are finished, click on Next  
to continue with the installation.  
7
8
The Start Copying Files menu appears. Click on Next to proceed  
with the installation, or click on Back to go back and change the  
parameters you have set.  
The following message appears:  
Adding ISI Ports. This will take a few minutes.  
Click on OK to proceed.  
Click on OK to proceed.  
9
The following message appears:  
ISI card was successfully installed. You need to  
set the base address and IRQ for the card. Please  
select the MultiTech ISI Card under MultiPort, in  
Device Manager and then select the Properties to  
change the settings.  
Click on OK to continue.  
10 The System Properties menu is displayed. Highlight MultiTech  
ISI Card and click on Properties.  
11 In the MultiTech ISI Card Properties menu, click on Resources |  
Set Configuration Manually.  
12 The software defaults to a setting of I/O Address = 200, IRQ = 3.  
However, the factory default setting for all ISI Cards is I/O  
Address = 210 and IRQ = 10.  
Highlight Input/Output Range and click on Change Setting.  
Select the proper I/O range from the drop-down value list  
(choose 210-217 to match the default setting for the ISI card)  
and click OK.  
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Chapter 3 - MultiModemISI Driver Installation  
Table 3-2 (cont'd)  
Step  
Procedure  
Highlight Interrupt Request and click on Change Setting.  
Select the proper IRQ value from the drop-down value list  
(choose 10 to match the default setting for the ISI card) and click  
OK.  
13 Click on OK.  
14 The following message appears (Note: although this message  
appears, the settings you just entered match the defaults for the  
ISI card. If you used the default settings, you must still power  
the unit off):  
You have made changes to your hardware settings.  
Before your device will work properly, you must  
shut down Windows, turn off your computer’s power,  
and then change the settings on the hardware device  
to match the settings you selected. For  
information about changing settings, see your  
hardware documentation.  
Do you want to shut down now?  
Remove the Installation diskette from your floppy drive and click  
on Yes.  
15 Power the unit off and then on again and then restart Windows  
95.  
16 Click on Start | Control Panel and then double click on the  
Modems icon. Click on Add | Next.  
Windows begins to detect the new Ports. When the detection is  
complete, click on Next to accept the Standard Modem setting  
for the selected port. The same screen will appear for each new  
port detected. Click on Next to accept each port setting.  
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ISI3334/4 Hardware/Driver Installation Manual  
Table 3-2 (cont'd)  
Step  
Procedure  
17 The following message appears:  
Your modem has been installed successfully.  
Click on Finish and you are returned to the Properties menu.  
Note: It is recommended that at this time you change the default  
speed for each port from 19,200 bps to 115,200 bps to enhance  
performance.  
At this time your installation in Windows 95 is complete.  
3.3.1 Removing the ISI Drivers in Windows 95  
To remove the ISI drivers in Windows NT, click on Start | Settings |  
Control Panel and then double click on Add/Remove Programs.  
In the list of programs available for an uninstall, highlight ISICOM  
Driver and click on the Add/Remove button. Follow the on-screen  
prompts to complete the uninstall.  
Note: In order to complete an uninstall, you must reboot your  
system.  
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Chapter 3 - MultiModemISI Driver Installation  
3.4  
Installation in SCO Open Server 5  
The installation utility provided by SCO is called custom. This section  
is a brief guideline for invoking the utility and installing the driver. The  
instructions contained in the following table should only be used on  
SCO Open Server 5 systems. When you have completed the steps  
in Table 3-3, you will be directed to the Installation Script section of  
this chapter for a discussion of the Multi-Tech Installation Script.  
Table 3-3  
ISI Driver Installation for SCO Open Server 5  
Step  
Procedure  
1
If you are installing the driver from your default floppy drive, type  
custom and press <Enter> to invoke the custom utility. If you  
are using a non-default drive, you must inform your system of  
the disk drive from which you will be doing the installation and  
the size and capacity of the diskette(s).  
2
3
Highlight Software and press <Enter>  
The main menu displays a screen with options. The Install  
option should be highlighted, so press <Enter>. You can move  
around the screen by using the cursor keys (e.g., up/down  
arrows). If the option you are instructed to select is not  
highlighted, use these keys to position the highlight bar over the  
appropriate option, and then press <Enter..  
4
5
Highlight From comsco and press <Enter>  
Be sure that the driver diskette is in the floppy drive and then hit  
"Enter" to select the highlighted (default) selection, Floppy Disk  
Drive 0. The following message is displayed:  
Examining media. Please wait ...  
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Table 3-3 (cont'd)  
Step  
6
Procedure  
At this point, your system recognizes that you are installing the  
Multi-Tech Serial Card Driver and prompts you to select the type  
of installation.  
Select Full Installation and press <Enter> to continue. As the  
installation progresses, the screen displays the following  
messages:  
Extracting Files...  
Executing Multi-Tech Serial Card Driver Init  
Script...  
7
When the installation has finished, you are prompted with the  
following :  
Do you wish to continue ? (y/n/q): ?  
Type Y and press <Enter>  
At this point, please proceed with the next section, the Multi-Tech  
Installation Script.  
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Chapter 3 - MultiModemISI Driver Installation  
3.5  
The Multi-Tech Installation Script  
This section guides you through the Multi-Tech Installation Script for  
SCO and UNIXWare systems. The script requests such information  
as how many boards you want to install, what I/O address and IRQ  
values (interrupt request) you have selected and how many pseudo  
devices you want to create for Multi_View utility. This information  
extracts the necessary drivers, which will be linked with your  
system's kernel.  
Table 3-4  
Multi-Tech Installation Script  
Step  
Explanation  
1
The first screen requests the number of ISIs you are installing.  
If you have more than one ISI, we recommend using the chart in  
Table 2-1 in Chapter 2, so that you input the appropriate values  
for each card.  
Input the number of cards, and press <Enter>.  
The second screen requests the following:  
Enter Number of ports for ISI Board 1 (8 or 16):  
Enter 8 and press <Enter>  
2
3
The third screen requests the base I/O address you have  
selected for the first card you are installing.  
It is important to verify that the address you select for each ISI  
does not overlap with existing devices or with another ISI. The  
ISI cards use the base I/O address and the next fifteen  
addresses.  
Note: If the I/O address you select conflicts with an existing  
device in your system, you must remove the ISI driver and re-  
install it.  
Supply the base I/O address, and press <Enter>.  
For additional information, return toChapter 2 and/or to Appendix  
A.  
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Table 3-4 (cont'd)  
Step  
Explanation  
4
The fourth screen requests the IRQ value for this card.  
It is important to verify that the IRQ you select for each ISI does  
not overlap with existing devices or with another ISI. Type the  
desired IRQ value, and press <Enter>.  
Note: if you entered a number greater than “1” at the first  
screen, the previous three screens reappear in sequence for  
each card you are installing. When you have entered the  
necessary information, the installation will continue.  
5
The fifth screen requests the following:  
Enter the number of pseudo devices to be created  
for the use of Multi_View Utility. (1-256):  
Note: at this prompt, you must enter a minimum of 8 for each  
board installed (i.e., 8 for one card, 16 for two cards, etc.)  
Enter the proper value and press <Enter>.  
6
The /dev directory holds device-information files used by the  
kernel to access the hardware. When you add an ISI, you must  
give the ISI ports unique names, so they do not conflict with  
existing ports or other devices known to your system. If you use  
an existing device name to identify your new ISI ports, the  
existing device is “deleted” when the ISI port using its name is  
created.  
The default base name for ISI ports is “ttyl”; and the default base  
name for printer ports is "prnl". If this is acceptable, type Y and  
press <Enter>. Proceed to Step 10.  
If the default base name is unacceptable, go on to Step 7.  
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Chapter 3 - MultiModemISI Driver Installation  
Explanation  
Table 3-4 (cont'd)  
Step  
7
To change the name type N and provide a prefix of less than 5  
characters. The base name you select will be used for all ports  
on each card you install.  
The following information describes the format used in naming  
the ISI ports:  
Default device name and format: ttyl  
ttyl  
BASENAME  
This prefix is applied to all ISI ports on all boards. Base names  
are 1-4 characters  
b
BOARD NUMBER  
Values of 1 through 4, depending on the number of ISIs  
installed.  
x
PORT LETTER  
Values of A-H for ISI ports. (SCO UNIX/XENIX values A-H  
indicate modem ports.)  
Device Base Name Selected: _________________  
8
9
Once you have selected a device base name, you are prompted  
for a printer base name. This prefix is used to identify each port  
that supports a terminal with a printer attached to its auxiliary  
port (for transparent printing). You can select a unique base  
name, or you can accept the default of “prnl” (printer parameters  
are outlined in the Multi_Setup Utility section in this chapter).  
Printer Base Name Selected: _________________  
The Multi_View utility initializes the multiple-page capability of  
terminals with multiple pages of memory. You are asked how  
many pseudo devices (which is the total number of pseudo  
devices you wish to make available to the Multi_View utility) to  
create. This is the total number of devices available to all Multi-  
Tech's terminals. You can have a maximum of 256 pseudo  
devices in your system.  
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Table 3-4 (cont'd)  
Step  
Explanation  
10 The confirmation screen lists the values you have selected. If  
these values are all correct, type Y and press <Enter> to  
continue the installation process.  
If there is an error in any of the values displayed, type N and the  
first screen is re-displayed. You must then re-enter all of the  
information for each card. Please refer to your notes if you have  
multiple ISI cards to install.  
When you accept the confirmation list (by pressing Y), a series  
of messages are displayed while the driver is being installed and  
the kernel rebuilt. When control returns to you, press <Enter> to  
continue. The following message is displayed:  
Installation complete  
Press <Enter>.  
11 Highlight Host and press <Enter>.  
Remove the diskette from the floppy drive.  
Highlight Exit and press <Enter>.  
Type the following commands to reboot the system:  
Type sync and press "Enter"  
Type sync again and press "Enter"  
Type haltsys and press "Enter"  
At this time ISI Driver installation is complete.  
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Chapter 3 - MultiModemISI Driver Installation  
3.6  
Activating Ports in SCO Open Server 5  
SCO Open Server 5 provides a device database which monitors the  
activity of serial ports through which users can log onto the host. If  
your ISI ports are used by terminals (i.e., to allow users to log onto  
your host), you must create an entry in the system's device  
database, which furnishes specific information for the terminals that  
will be used on each ISI port. The database is referenced each time  
a user attempts to login. If there is no database entry for a particular  
terminal, access to the host is denied.  
Table 3-5  
Creating Device Entries with SCO's sysadmsh  
Step  
Procedure  
1
Power up your system and take note that the firmware for each  
ISI gets loaded successfully. If the firmware for a given ISI card  
does not get loaded, none of its ports will be accessible (should  
this happen, see the Multi-Tech's Administrative Utility section in  
this chapter).  
2
The device database can be modified in two ways. To create  
terminal accounts with default settings, type /tcb/bin/  
ttys_update. To customize the terminal entries, you must create  
them individually by entering the system administrator's shell  
(which means you must be logged in as the root user). You can  
enter the administrator's shell by typing: sysadmsh press  
<Enter>  
3
4
You can create device entries for each port of your ISI card(s) by  
selecting the following options from the database menu:  
Accounts | Terminal | Create  
Enter the complete name of the first device you want to create,  
substituting the base name, board number and port letter for the  
parameters: ttylbx. (Use a lower case x value for local DTE--  
terminal--support, an upper case X value for modem control for  
each port you want to enable). The port status can be altered  
later; however, one setting must be selected at this time.  
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Table 3-5 (cont'd)  
Step  
Procedure  
5
Repeat this process for each port on each board you have  
installed. Record the settings you select for each port.  
6
Using the device names created in the previous section, type the  
following command for each port you wish to activate at this  
time:  
enable ttylbx  
7
Repeat this command for each port you wish to activate, using  
the lower case letter for local terminal usage or upper case for  
modem control.  
Note: Only one of the options (i.e., modem control or local  
terminal access) should be enabled for any port at one time. For  
example, you cannot enable ttyl1a and then enable ttyl1A. To  
change the status of a port, disable the current status (disable  
ttyl1a) and then enable it for the desired status (enable ttyl1A).  
3.6.1 Removing the Driver (SCO Open Server 5)  
If you find it necessary to remove the Multi-Tech Serial Card Driver,  
you should enter the configuration utility (i.e., custom for SCO Open  
Server 5) and follow the instructions to remove the entire driver and  
to rebuild the kernel without the ISI driver. If it is necessary to re-  
install the driver, due to I/O address or IRQ overlap, you must  
remove the driver first.  
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Chapter 3 - MultiModemISI Driver Installation  
3.7  
Multi_Setup Utility  
This section guides you through the Multi-Tech Setup Utility for SCO  
Open Server 5.0 systems. The Multi_Setup utility lets you set  
various parameters for Multi-Tech's ISI card ports; such as,  
transparent printing options, high baud settings (above 38400 bps),  
and hardware flow control. All the changes made by the Multi_Setup  
utility are in effect until the system is rebooted or until the option is  
changed using Multi_Setup.  
Multi_Setup has a database of “on” and “off” strings for the  
transparent printing option through commonly-used terminal  
emulations. If terminal type in use is not recognized by Multi_Setup,  
Multi_Setup checks the termcap database to extract the “po” and “pf”  
escape sequences for transparent printing through that terminal  
type.  
Multi_Setup options are provided in Table 3-7.  
Table 3-6. Multi_Setup Options  
Command-line  
Options  
Feature  
-h  
-a  
Prints the Help file.  
Displays current setting for printer  
configuration options.  
-c cps  
Specifies the printer speed in characters per  
second. Default value of 100 cps.  
-b bufsize  
Specifies the buffer size for transparent  
printing. Valid range is any integer greater  
than 0, as specified by your printer. The  
default value is 250 characters.  
-T term  
Sets the transparent printing escape  
sequences to that of the terminal specified  
by term. This parameter has access to the  
look-up table in the terminal database built  
into Multi_Setup. If the terminal is not  
recognized by Multi_Setup, then the  
termcap database is used to find the On and  
Off escape sequences for transparent  
printing.  
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Table 3-6 (cont’d)  
Command-line  
Options  
Feature  
-n tty  
Specifies the tty port. If tty is not specified,  
then the operation is carried on the standard  
input terminal.  
-B high/low  
“-B high” sets the ISI port baud rate to the  
high settings (see the conversion table  
below). “-B low” returns the ISI port to  
standard UNIXWare baud settings.  
UNIX Specifies Port Hardware Operates at:  
300 bps  
57600 bps  
1200 bps  
115200 bps  
-f cts/nocts  
-s string  
“-f cts” forces hardware flow control on the  
ISI port, overruling application software  
settings where applicable. “-f nocts” allows  
the hardware flow control setting to be  
determined by the application software.  
Sets the “on” and “off” strings for  
transparent printing. These strings must be  
specified in the same order and both strings  
must be specified. Unprintable control  
characters must be entered as three octal  
digits with padded zeros, if necessary, and  
be preceded by a "\".  
For example, the escape character can b  
entered as \033. The “on” and “off” strings  
can be specified within the quotes as a  
string or as two strings separated by a  
comma.  
-s “\022\011C \022\011\D  
or  
-s “\022\011C”, “\022\011\D”  
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Chapter 3 - MultiModemISI Driver Installation  
3.8  
Multi_View Utility Installation  
This section guides you through the Multi_View Utility for SCO and  
UNIXWare systems. During the installation of the ISI4608 drivers,  
you will also install the Multi_View utility for multiple-page terminals.  
This section profiles the Multi_View utility and gives you the  
necessary information to create a Multi_View information file.  
Once installed, Multi_View can be invoked by typing the following  
command:  
Multi_View [ options]  
The Multi_View initializes the multiple-page capability of terminals  
with multiple pages of memory. While Multi_View works even on a  
dumb terminal (without multiple pages of memory), your terminal(s)  
should have multiple pages of memory and be capable of retaining  
the position of the cursor on each page to get the proper effect.  
Most state-of-the-art terminals have multiple pages of memory,  
which allow them to switch between sessions. Each page of  
memory available on the terminal allows its user to establish another  
session on the host. The multiscreen capability of the terminal  
stores the screen information and the cursor position for each  
session to a different page of memory.  
Multi_View allows the host to process the session-switching hot keys  
and issue the necessary escape sequence to the terminal so that the  
appropriate page is displayed on screen. Multi_View treats each  
new screen opened by the user as a virtual screen and maintains  
mapping between each virtual screen created and a page of memory  
on the terminal. The number of virtual screens and pages of memory  
available are dependent on the terminal emulation, the particular  
terminal being used, and the number of pseudo devices created by  
the system administrator during installation.  
In an ideal case, there can be as many virtual screens as there are  
pages of memory on the terminal. If there are more virtual screens  
specified than there are pages of memory, then two virtual screens  
may be mapped to a single page of memory, in which case, both  
sessions’ screens are displayed when that page of memory is  
recalled.  
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Once Multi_View is successfully able to read the terminal description  
and initialize the terminal, it comes up with a message displaying the  
hot-key sequence for “help”.  
The following hot keys are defined:  
Go to nth virtual screen  
Create new virtual screen  
Switch between current and previous screens  
Provides help on hot keys  
Quits Multi_View with an exit status of zero  
Ends Multi_View with a non-zero exit status  
To define your own terminal capability database, refer to the  
Description File Format section below.  
The following options are defined:  
Options  
-h  
Description  
Prints the help file. Multi_View uses the  
environment variable MTDSPLY to choose  
the utility to display this file. If no such  
variable is found in the environment, then  
Multi_View uses the “pg” utility.  
-t  
-f  
This option is used to inform Multi_View to  
use a terminal description that is different  
from the one specified by the TERM variable  
in the user environment.  
This option lets the user instruct Multi_View  
to read the terminal descriptions from a  
different file than the default description file.  
The default description file is “usr/bin/  
msfile”.  
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Chapter 3 - MultiModemISI Driver Installation  
3.8.1 Description File Format  
A description file may contain descriptions for multiple terminal  
types. Each terminal entry should be separated by a blank line. The  
first line for each terminal contains the various names by which that  
terminal is known. There are three types of entries for each terminal  
emulation: 1) hot key entries, 2) terminal escape sequences, and 3)  
timing specifications.  
3.8.2 Hot Key Entries  
These entries have three columns. The first column specifies a  
mnemonic. Each mnemonic is associated with a specific action  
taken by Multi_View. The mnemonics are as follows:  
Mnemonic  
vs  
Description  
Identified the virtual screen entry. An entry  
will be present for each virtual screen that  
needs to be opened by Multi_View.  
sw  
cm  
Identifies the hot key sequence for switching  
between two virtual screens.  
Identifies the hot key sequence that  
instructs Multi_View to create a new virtual  
screen.  
lm  
Identifies the hot key sequence for  
displaying help on the hot keys.  
qm  
em  
Identifies the hot key sequence to exit  
Multi_View with a zero exit status.  
Identifies the hot key sequence to exit  
Multi_View with a non-zero exit status.  
The second column contains the keystroke sequence that needs to  
be pressed to make the action described by the mnemonic in the  
first column to take place.  
The third column specifies the escape sequence sent by the terminal  
to Multi_View when the key combination specified in column two is  
pressed.  
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In other words, these entries tell Multi_View that the terminal sends  
the escape sequence specified in column three to Multi_View when  
the keystrokes specified in column two are pressed and that  
Multi_View should take the action specified in column one whenever  
it receives the characters specified in column three.  
3.8.3 Terminal Escape Sequences  
The terminal escape sequence entries describe the escape  
sequence that needs to be sent to the terminal. The first column  
contains a mnemonic. The mnemonics are described below:  
Mnemonic  
ps  
Description  
Describes the escape sequence that needs  
to be sent to the terminal to switch to the  
appropriate physical page. The physical  
pages are numbered in the order they are  
specified in the description file.  
clear  
Specifies the escape sequence to clear the  
screen.  
The second column has the character sequence that needs to be  
sent to the terminal by Multi_View.  
3.8.4 Timing Specification  
The timing specification is the interval in tenths of a second that the  
utility waits before checking for an escape sequence. The timing  
specification is defined below:  
Mnemonic  
time  
Description  
Specifies the interval, in units of 0.1  
seconds, Multi_View will wait while reading  
characters before checking for escape  
sequences.  
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Chapter 3 - MultiModemISI Driver Installation  
A sample file for the Wyse50 terminal is provided in the following  
example:  
wy50 wyse50 w50  
; line 1  
; line 2  
; line 3  
; line 4  
; line 5  
; line 6  
; line 7  
; line 8  
; line 9  
; line 10  
; line 11  
; line 12  
vs  
Shift_F1  
\001' \015  
\001a\015  
\001b\015  
\001c\015  
\001d\015  
\001e\015  
\001f\015  
\033w0  
vs  
sw  
cm  
cm  
lm  
qm  
Shift_F2  
Shift_F3  
Shift_F4  
Shift_F5  
Shift_F6  
Shift_F7  
ps  
ps  
clear  
time  
\033w1  
\033+  
1
Line 1  
Line 2  
Gives all the different names that the Wyse50 terminal is  
known.  
Specifies the virtual screen 0 settings. When the help  
screen is displayed, <Shift>+<F1> is displayed for the  
virtual screen 0. The entry means that the terminal is  
going to send a string with the first ASCII character  
being start of header (01 Hex), second character a  
hyphen (-), and the last character a carriage return  
<CR> when <Shift>+<F1> is entered on the terminal  
and that Multi_View is switched to the shell/process  
associated with virtual screen 0.  
Line 3  
Specifies the entry for virtual screen 1.  
Lines 4-8 Describes the hot keys to switch between the current  
and previous virtual screens, create a new virtual  
screen, display the help on the hot keys, quit Multi_View  
with a zero exit status and end Multi_View with a non-  
zero status respectively.  
Lines 9,10 Describes the physical pages on the terminal. The  
second string on each line gives the escape sequence  
that needs to be sent out to the terminal to switch to the  
appropriate physical page.  
Line 11  
Line 12  
Clear string to clear the screen.  
Specifies at least a 0.1 second wait in reading data  
before going ahead and check for hot keys.  
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Each character in the escape sequence or hot key can be specified  
as an ASCII character if it is printable. If not printable, then it should  
be specified in an octal format with leading 0's, if needed, and  
preceded by a “\”. For example, an ASCII escape character can be  
specified as “\033”.  
Do not switch the screen while outputting as it may break the escape  
sequence sent to the terminal. When there is more than one virtual  
screen, all outputs from the inactive virtual screens will be blocked.  
The virtual screen the user is currently working on is the only active  
screen.  
The fullest potential of Multi_View is realized on a multiscreen  
terminal; however, Multi_View can be used on a dumb terminal that  
has only a single page of memory. When there is only one page, the  
screen output is unavoidably garbled from different virtual screen  
outputs.  
Some important ASCII unprintable characters and their octal values  
are listed below.  
SOH (^a)  
ETX (^c)  
ENQ (^e)  
ESC (^[)  
\001  
\003  
\005  
\033  
STX (^b)  
EOT (^d)  
ACK (^f)  
\002  
\004  
\006  
Newline (NL) \012  
Carriage  
Return (CR)  
\015  
Some known limitations are presented in the following listing:  
No null characters are allowed in the hot keys.  
No hot key can be a complete substring of another hot key.  
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Chapter 3 - MultiModemISI Driver Installation  
3.9  
Administration Utility  
Multi-Tech also provides an administrative utility called  
"Multi_Admin" which aids in troubleshooting Multi-Tech's multiport  
boards. This section guides you through the Administration Utility for  
SCO and UNIXWare systems. This interactive menu utility displays  
various types of Multi-Tech's multiport boards that may be installed  
in your system. You can specifically observe the status and  
statistics of any installed multiport board or any of its ports (e.g.,  
MultiClusterU, MutliModemISI or ISI4608).  
This utility periodically updates the statistics and status information  
for selected board and/or ports. The displayed statistics are self-  
explanatory.  
The -v option provides detailed information and can be used to  
analyze problems when calling Multi-Tech's technical support:  
Usage:  
Multi_Admin [ -v ]  
While you can view statistics and status on-screen, you can also  
store them to a log file and fax the log to a technical support member  
at Multi-Tech to troubleshoot.  
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Chapter 4 - Service, Warranty and  
Technical Support  
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ISI3334/4 Hardware/Driver Installation Manual  
4.1  
Software User License Agreement  
The ISI drivers and firmware are licensed by Multi-Tech Systems,  
Inc. to the original end-user purchaser of the product, hereafter  
referred to as “Licensee.” The License includes the distribution  
diskette, other accompanying programs, and the documentation.  
The ISI drivers and firmware, hereafter referred to as “Software,”  
consists of the computer program files included on the original  
distribution diskette.  
Licensee agrees that by purchase and/or use of the Software, he  
hereby accepts and agrees to the terms of this License Agreement.  
In consideration of mutual covenants contained herein, and other  
good and valuable considerations, the receipt and sufficiency of  
which is acknowledged, Multi-Tech Systems, Inc. does hereby grant  
to the Licensee a non-transferrable and non-exclusive license to use  
the Software and accompanying documentation on the following  
conditions and terms:  
The software is furnished to the Licensee for execution and use on a  
single computer system only and may be copied (with the inclusion  
of the Multi-Tech Systems, Inc. copyright notice) only for use on that  
computer system.  
The Licensee hereby agrees not to provide or otherwise make  
available any portion of this software in any form to any third party  
without the prior express written approval of Multi-Tech Systems,  
Inc.  
Licensee is hereby informed that this Software contains confidential,  
proprietary, and valuable trade secrets developed by or licensed to  
Multi-Tech Systems, Inc. and agrees that sole ownership shall  
remain with Multi-Tech Systems, Inc.  
The Software is copyrighted. Except as provided herein, the  
Software and documentation supplied under this agreement may not  
be copied, reproduced, published, licensed, sub-licensed,  
distributed, transferred, or made available in any form, in whole or in  
part, to others, without expressed written permission of Multi-Tech  
Systems, Inc. Copies of the Software may be made to replace worn  
or deteriorated copies for archive or back-up procedures.  
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Chapter 4 - Service, Warranty and Tech Support  
Licensee agrees to implement sufficient security measures to protect  
Multi-Tech Systems’, Inc. proprietary interests and not to allow the  
use, copying or transfer by any means, other than in accordance  
with this agreement.  
Licensee agrees that any breach of this agreement will be damaging  
to Multi-Tech Systems, Inc.  
Licensee agrees that all warranties, implied or otherwise, with regard  
to this Software, including all warranties of merchantability and  
fitness for any particular purpose are expressly waived, and no  
liability shall extend to any damages, including consequential  
damages, whether known to Multi-Tech Systems, Inc. It is hereby  
expressly agreed that Licensee’s remedy is limited to replacement or  
refund of the license fee, at the option of Multi-Tech Systems, Inc.  
for defective distribution media. There is no warranty for misused  
materials.  
If this package contains both 3.5" and 5.25" disks, they are provided  
only to facilitate use on a single computer. Neither this Software nor  
the accompanying documentation may be modified or translated  
without the written permission of Multi-Tech Systems, Inc.  
This agreement shall be governed by the laws of the State of  
Minnesota. The terms and conditions of this agreement shall prevail  
regardless of the terms of any other submitted by the Licensee. This  
agreement supersedes any proposal or prior agreement. Licensee  
further agrees that this License Agreement is the complete and  
exclusive Statement of Agreement, and supersedes oral, written, or  
any other communications between Multi-Tech Systems, Inc. and  
Licensee relating to the subject matter of this agreement is not  
assignable without written permission of an authorized agent of  
Multi-Tech Systems, Inc.  
47  
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ISI3334/4 Hardware/Driver Installation Manual  
4.2  
Limited Warranty  
Multi-Tech Systems, Inc. (“MTS”) warrants that its products will be  
free from defects in material or workmanship for a period of ten  
years from the date of purchase, or if proof of purchase is not  
provided, ten years from date of shipment. MTS MAKES NO  
OTHER WARRANTY, EXPRESSED OR IMPLIED, AND ALL  
IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS  
FOR A PARTICULAR PURPOSE ARE HEREBY DISCLAIMED.  
This warranty does not apply to any products which have been  
damaged by lightning storms, water, or power surges or which have  
been neglected, altered, abused, used for a purpose other than the  
one for which they were manufactured, repaired by the customer or  
any party without MTS’s written authorization, or used in any manner  
inconsistent with MTS’s instructions.  
MTS’s entire obligation under this warranty shall be limited (at MTS’s  
option) to repair or replacement of any products which prove to be  
defective within the warranty period, or, at MTS’s option, issuance of  
a refund of the purchase price. Defective products must be returned  
by Customer to MTS’s factory transportation prepaid.  
MTS WILL NOT BE LIABLE FOR CONSEQUENTIAL DAMAGES  
AND UNDER NO CIRCUMSTANCES WILL ITS LIABILITY EXCEED  
THE PURCHASE PRICE FOR DEFECTIVE PRODUCTS.  
4.2.1 On-line Warranty Registration  
If you wish to register your modem on-line, you can do so at the  
following address:  
48  
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Chapter 4 - Service, Warranty and Tech Support  
4.3  
Tech Support  
Multi-Tech has an excellent staff of technical support personnel  
available to help you get the most out of your Multi-Tech product. If  
you have any questions about the operation of this unit(s), call 1-  
800-972-2439. Please fill out the information (below), and have it  
available when you call. If you require service, the tech support  
specialist will advise you in Multi-Tech's service procedure (Section  
4.3.2).  
4.3.1 Recording MultiModemISI Information  
Please fill in the following information on your Multi-Tech product.  
This will help tech support in answering your questions.  
Model No.:  
Serial No.:  
Firmware Version:  
Driver Version:  
Operating System:  
COM Port #:  
_________________________________  
_________________________________  
_________________________________  
_________________________________  
_________________________________  
_________________________________  
_________________________________  
IRQ Setting:  
Please note the status of your MultiModemISI before calling tech  
support (e.g., screen messages, diagnostic test results, problems  
with a specific application, etc). Use the space below to note status:  
49  
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ISI3334/4 Hardware/Driver Installation Manual  
4.3.2 Service  
If your tech support specialist decides that service is required, your  
unit may be sent (freight prepaid) to our factory. Return shipping  
charges will be paid by Multi-Tech Systems (within North America).  
Include the following with this product:  
a description of the problem.  
return billing and return shipping addresses.  
contact name and phone number.  
check or purchase order number for payment if the  
MultiModemISI is out of warranty. (The standard repair charge is  
$95. This price is valid at the time of this publication but could  
change in the future. Check with your technical support  
specialist.)  
if possible, note the name of the technical support specialist with  
whom you spoke.  
If you need to inquire about the status of the returned product, be  
prepared to provide the serial number of the product sent (see  
Section 4.3.1).  
Send MultiModemISI to this address:  
MULTI-TECH SYSTEMS, INC.  
2205 WOODALE DRIVE  
MOUNDS VIEW, MINNESOTA 55112  
ATTN: SERVICE OR REPAIRS  
50  
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Chapter 4 - Service, Warranty and Tech Support  
4.4  
About the Multi-Tech BBS  
Multi-Tech Systems maintains a Bulletin Board Service (BBS) for its  
customers. The information available via the BBS includes: new  
product information, product upgrade data, problem solving tips, and  
a message service for you to leave questions for which you would  
like additional information. The phone number for the Multi-Tech  
BBS is (612) 785-3702 or (800) 392-2432 (U.S.A. and Canada).  
The BBS can be accessed by any asynchronous modem operating  
at speeds of 28,800-1200 bps (V.34 and downward compatible) with  
a setting of word length of 8 bits, 1 stop bit, and no parity.  
4.4.1 How to Use the Multi-Tech BBS  
To use Multi-Tech's BBS, perform the following steps.  
1. Dial our BBS at 1-800 392-2432 (U.S.A. and Canada) or 612-  
785-3702 (International).  
2. Set your computer or communications program to "8N1", and to  
emulate ANSI (e.g., with MultiExpress software, press ALT-S  
and choose "ANSI").  
3. At the prompt, type your first name, last name, password, then  
hit RETURN. If you are a first time caller, after you hit RETURN  
the BBS asks if your name is spelled correctly. If you say yes,  
our questionnaire is displayed. You can use our BBS on your  
first call.  
4. There are four BBS areas: the Main Menu, the Files Menu,  
Bulletins (from the main Menu), and the Message Menu. All  
Bulletins are Menu-driven. To read the Bulletins, enter the  
number of the bulletin you wish to read.  
5. File Menu: from the Main Menu, type F: and the Files are  
displayed. If you want a list of directories, type L (list directory)  
and then type L again for a list of all directories. If you do not  
type the second L, you will list all of the files on the BBS. At the  
list of the directories, select the number of directories required. A  
list of files and a description for each of the files is displayed.  
Select a file that you would like to download; if you already know  
the file name, type D at the Files Menu to download the selected  
file(s). Press V to view a text file.  
51  
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ISI3334/4 Hardware/Driver Installation Manual  
6. At the Message Menu, you can leave a message to the Sysop  
(you can not read messages at this point). The BBS will tell you  
if you have a personal message (mail). At the prompt (would  
you like to read it now?), type R for read now. You must read  
your message(s) when you first access the BBS.  
4.5  
About CompuServe/Internet  
In addition to the BBS, Multi-Tech provides support through  
CompuServe's Modem Vendor Forum (GOMODEMVEN) under GO  
MULTITECH. Refer to your CompuServe documentation for special  
operating procedures.  
Multi-Tech is a commercial provider on the Internet, and we retrieve  
e-mail messages from the following mailboxes on a periodic basis:  
Marketing Dept.  
Sales Dept.  
International Marketing & Sales  
Publications Dept.  
If you prefer to receive support via the Internet, you can contact  
Tech Support via e-mail at:  
Multi-Tech's presence includes a Web site at:  
and an ftp site at:  
52  
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Chapter 4 - Service, Warranty and Tech Support  
4.6  
About the Multi-Tech Fax-Back Service  
Multi-Tech's fax-back system provides 24-hour access to sales,  
marketing, and technical literature. Dial 612-717-5888, follow the  
voice prompts, and request document number 10 for a catalog of  
available documents.  
For convenience, have your fax number handy:________________ .  
From the catalog of available documents, you can order newsletters,  
white papers, press releases, etc. from the sales and marketing  
index (pages 1-4), or order basic modem operation and  
troubleshooting guides from the technical support and engineering  
index. Just enter the applicable FB Doc. # from the left column of  
the catalog.  
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ISI3334/4 Hardware/Driver Installation Manual  
54  
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Appendixes  
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ISI3334/4 Hardware/Driver Installation Manual  
Appendix A - Base I/O Address Switch Settings  
The table below provides the DIP-Switch settings for valid base I/O  
addresses of the ISI4608. The switches can be set to "OPEN" (O in  
the table below) or to "CLOSED" (C in the table below). Holding the  
board with the switch facing you (reading numbers 1-8 left to right),  
the "UP" position for the switch is OPEN, and the "DOWN" position  
is CLOSED. "S1" below is labeled as "1" on the left side of the  
switch and so on, through S8. For an example, turn to page B-2 and  
compare the default switch settings with the address 200h listing.  
Table A-1 Address Switch Settings  
I/O Addr. DIP-Switch Settings  
(hex)  
100  
108  
110  
118  
120  
128  
130  
138  
140  
148  
150  
158  
160  
168  
170  
178  
180  
188  
190  
198  
1A0  
1A8  
1B0  
1B8  
1C0  
1C8  
S1 S2 S3 S4 S5 S6 S7  
S8  
C
C
C
C
C
C
C
C
C
C
C
C
C
C
C
C
C
C
C
C
C
C
C
C
C
C
C
O
C
O
C
O
C
O
C
O
C
O
C
O
C
O
C
O
C
O
C
O
C
O
C
O
C
C
O
O
C
C
O
O
C
C
O
O
C
C
O
O
C
C
O
O
C
C
O
O
C
C
C
C
C
C
O
O
O
O
C
C
C
C
O
O
O
O
C
C
C
C
O
O
O
O
C
C
C
C
C
C
C
C
C
C
O
O
O
O
O
O
O
O
C
C
C
C
C
C
C
C
O
O
C
C
C
C
C
C
C
C
C
C
C
C
C
C
C
C
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
C
C
C
C
C
C
C
C
C
C
C
C
C
C
C
C
C
C
C
C
C
C
C
C
C
C
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Appendix A - Base I/O Address Switch Settings  
Table A-1 (cont'd)  
(hex)  
S1 S2 S3 S4 S5 S6 S7  
S8  
C
C
C
C
C
C
C
1D0  
1D8  
1E0  
1E8  
1F0  
1F8  
*200  
C
O
C
O
C
O
C
O
O
C
C
O
O
C
C
C
O
O
O
O
C
O
O
O
O
O
O
C
O
O
O
O
O
O
C
O
O
O
O
O
O
C
C
C
C
C
C
C
O
208  
210  
218  
220  
228  
230  
238  
240  
248  
250  
258  
260  
268  
270  
278  
280  
288  
290  
298  
2A0  
2A8  
2B0  
2B8  
2C0  
2C8  
2D0  
O
C
O
C
O
C
O
C
O
C
O
C
O
C
O
C
O
C
O
C
O
C
O
C
O
C
C
O
O
C
C
O
O
C
C
O
O
C
C
O
O
C
C
O
O
C
C
O
O
C
C
O
C
C
C
O
O
O
O
C
C
C
C
O
O
O
O
C
C
C
C
O
O
O
O
C
C
C
C
C
C
C
C
C
C
O
O
O
O
O
O
O
O
C
C
C
C
C
C
C
C
O
O
O
C
C
C
C
C
C
C
C
C
C
C
C
C
C
C
O
O
O
O
O
O
O
O
O
O
O
C
C
C
C
C
C
C
C
C
C
C
C
C
C
C
C
C
C
C
C
C
C
C
C
C
C
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
C
C
C
C
C
C
C
C
C
C
C
C
C
C
C
C
C
C
C
C
C
C
C
C
C
C
* Denotes default setting  
57  
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ISI3334/4 Hardware/Driver Installation Manual  
Table A-1 (cont'd)  
(hex)  
2D8  
2E0  
2E8  
2F0  
2F8  
300  
308  
310  
318  
320  
328  
330  
338  
340  
348  
350  
358  
360  
368  
370  
378  
380  
388  
390  
398  
3A0  
3A8  
3B0  
3B8  
3C0  
3C8  
3D0  
3D8  
3E0  
3E8  
3F0  
3F8  
S1 S2 S3 S4 S5 S6 S7  
S8  
C
C
C
C
C
C
C
C
C
C
C
C
C
C
C
C
C
C
C
C
C
C
C
C
C
C
C
C
C
C
C
C
C
C
C
C
C
O
C
O
C
O
C
O
C
O
C
O
C
O
C
O
C
O
C
O
C
O
C
O
C
O
C
O
C
O
C
O
C
O
C
O
C
O
O
C
C
O
O
C
C
O
O
C
C
O
O
C
C
O
O
C
C
O
O
C
C
O
O
C
C
O
O
C
C
O
O
C
C
O
O
C
O
O
O
O
C
C
C
C
O
O
O
O
C
C
C
C
O
O
O
O
C
C
C
C
O
O
O
O
C
C
C
C
O
O
O
O
O
O
O
O
O
C
C
C
C
C
C
C
C
O
O
O
O
O
O
O
O
C
C
C
C
C
C
C
C
O
O
O
O
O
O
O
O
O
O
O
O
O
C
C
C
C
C
C
C
C
C
C
C
C
C
C
C
C
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
C
C
C
C
C
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
58  
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Appendix B - ISI Testing Utilities  
Appendix B - ISI Testing Utilities  
This disk contains two files that are to be used in conjunction with ISI  
boards. These files are described in two sections: 1) Operation with  
factory default settings, and 2) Operation with other than the factory  
default settings. These files are:  
ISI3334.BIN  
3334TERM.EXE  
Note: This program is a DOS utility.  
1. OPERATION WITH FACTORY DEFAULT SETTINGS  
The 3334TERM.EXE program is a utility program that emulates a  
terminal to test the connection from PC keyboard to ISI board to  
Modem to ISI board to PC display. Prior to executing 3334TERM the  
program must be executed to initialize the ISI board (when the ISI  
board’s factory settings are unchanged).  
The following screen is displayed:  
ISI3334 Terminal Utility Version 1.00  
Copyright (C), 1990-94 Multi-Tech Systems, Inc  
Loading Firmware to ISI3334 located at address 200h  
Loading default file: ISI3334.BIN  
ISI3334 loading firmware.....  
ISI3334 verifying firmware.....Verify OK.  
ISI3334 firmware loaded successfully.  
ISI firmware loaded successfully...  
Enter 1 to 8 for eight ports ISI.  
Enter port number ?  
Note: This program must be run anytime the PC is powered down  
or rebooted.  
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The first step in this utility is to identify the port to be tested. In order  
for the test to function, the selected port must be connected to an  
activated modem. The valid entries for the ISI are 1 through 8.  
Once a port is selected, the following is displayed:  
Enter 8  
= 1200 baud  
= 2400 baud  
= 9600 baud  
= 19200 baud  
= 38400 baud  
= 57600 baud  
= 115200 baud  
Enter 11  
Enter 15  
Enter 16  
Enter 17  
Enter 18  
Enter 19  
Enter the baud rate you wish to run ?  
This step allows selection of a baud rate for testing. Once a baud  
rate is selected, the following is displayed:  
ISI Terminal Utility is ready. Press F10 to Exit.  
This message indicates that keyboard entry can now be performed;  
any characters typed on the keyboard will be sent through the ISI  
board to the modem and then returned to be displayed on the PC’s  
screen. When operation has been verified the utility can be exited by  
pressing the F10 key.  
2. OPERATION WITH SETTINGS OTHER THAN FACTORY  
DEFAULTS  
The 3334TERM.EXE program is a utility program that emulates a  
terminal to test the connection from PC keyboard to ISI board to  
Modem to ISI board to PC display. Prior to executing 3334TERM,  
the program must be executed to initialize the ISI board.  
Enter 3334TERM -h <CR> to display the 3334TERM program  
requirements. The following screen is displayed:  
A:\>3334TERM -h  
Usage is:  
IsIterm-I<2 to 7, 10 to 12 and 15> for specifying IRQ  
level.  
-A<address> for specifying base address.  
-H this help screen.  
Note: This program must be run anytime the PC has been powered  
down or rebooted.  
60  
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Appendix B - ISI Testing Utilities  
Whenever the Base IO Address and/or the IRQ values have been  
changed, a parameter string must be added to the command line.  
The string takes the form of [-Axxxx], where xxxx represents the new  
Base IO Address value and [-Iy], where y represents the IRQ value  
selected. Three potential combinations exist for the formatting of the  
command line:  
1) Changing only the Base IO Address setting the  
command line takes the form:  
3334TERM [-Axxxx]  
2) Changing only the IRQ setting the command line takes  
the form:  
3334TERM [-Iy]  
3) Changing both the Base IO Address and the IRQ settings  
the command line takes the form:  
3334TERM [-Axxxx] [-Iy]  
For example, if the Base IO Address switch setting were changed to  
2C0h, then the new command line would be:  
A:\>3334TERM -A2C0  
The following screen is displayed:  
A:\>3334TERM -A2C0  
Loading Firmware to ISI3334 located at address 2C0h  
Loading default file: ISI3334.BIN  
ISI3334 loading firmware.....  
ISI3334 verifying firmware.....Verify OK.  
ISI3334 afirmware loaded successfully.  
ISI firmware loaded successfully...  
Enter 1 to 8 for Eight ports ISI.  
Enter port number ?  
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The first step in this utility is to identify the port to be tested. In order  
for the test to function, the selected port must be connected to a  
modem that is switched on. The valid entries for the ISI are 1  
through 8. Once a port has been selected, the following is  
displayed:  
Enter 8  
Enter 11  
= 1200 baud  
= 2400 baud  
Enter 15 == 9600 baud  
Enter 16 == 19200 baud  
Enter 17 == 38400 baud  
Enter 18 == 57600 baud  
Enter 19 == 115200 baud  
Enter the baud rate you wish to run?  
This step allows selection of a baud rate for testing. Once a baud  
rate has been selected, the following is displayed:  
ISI Terminal Utility is ready. Press F10 to Exit.  
This message indicates that keyboard entry can now be performed;  
any characters typed on the keyboard will be sent through the ISI  
board to the modem and then returned to be displayed on the PC’s  
screen. When operation has been verified, the utility can be exited  
by pressing the F10 key).  
62  
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