Multi Link Telephone Stick User Manual

ONLINE MANUAL FOR  
The StickTM  
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. This is NOT rocket science.  
Something  
PurchasedOYuoruPSrhooduulcdtK- now Now That You Have  
You are the most important person in the world and we at Multi-Link want to  
THANK YOU for your business. We can’t say it enough! At one time in  
America, business was conducted face to face where a word and a handshake were  
good enough. While we seldom get the opportunity to personally meet and thank  
the people who buy our products, we realize your purchase of The Stick(tm) is a vote  
of confidence and trust in our product and our company. We will not betray this  
confidence or trust-that is our word and handshake to you. You are the backbone  
of our business.  
the finest products on the market. And we are  
serious about the information you need to make the product function correctly....  
but we can’t get real serious about writing product manuals.  
There are enough bad product manuals out there to sink an aircraft carrier. You’ve  
probably seen them-the ones that take a degree in Electrical Engineering to  
figure out, or they are written in every language except English or... they are just  
plain boring.  
Our humor or wit (or lack of either) in the rhetoric of this manual is not put here  
to lessen any aspect of the product except maybe the painful task of gettmg  
through some very dry material. Thanks.  
The ultimate goal we, as a company, have targeted is your satisfaction. We want  
you as a customer and a commitment to your complete satisfaction AFTER THE  
SALE is our pledge. If at any time you have a problem, comment or question  
about The Stick (tm), its operation, functions or features - call us at 1 800 535 4651.  
We want to hear from you. And again, THANKS for the opportunity to do  
business with you. You are important to us.  
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1.1) Programmable Features  
21  
5
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On Single Phone Line  
B) Simple Plug-In W/Extensions  
.......................................... 22  
25  
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On Multiple Phone Line System  
5.2)  
A) Key System or PBX  
6
7
8
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6. This product should never be placed near or over a radiator or heat  
register. This product should not be placed in a built-in installation  
unless proper ventilation is provided.  
When using your telephone equipment, basic safety precautions should  
always be followed to reduce the risk of fire, electric shock and injury to  
persons, including the following:  
1. Read and understand all instructions.  
7. This product should be operated only from the type of power source  
indicated on the marking label. If you are not sure of the type of power  
supply to your home, consult your dealer or local power company.  
2. Follow all warnings and instructions marked on the product.  
3. Unplug this product from the wall outlet before cleaning. Do not use  
liquid cleaners or aerosol cleaners. Use a damp cloth for cleaning.  
8. Do not allow anything to rest on the power cord. Do not locate this  
product where the cord will be abused by persons walking on it.  
4. Do not use this product near water, for example, near a bathtub, wash  
bowl, kitchen sink or laundry tub, in a wet basement, or near a  
swimming pool.  
not overload wall outlets and  
risk of fire or electric shock.  
extension cords as this can  
result in  
9. Do  
the  
Never push objects of any kind into this product through cabinet  
as they may touch dangerous voltage points or short out parts  
1 0 .  
slots  
cart, stand, or table.  
to the product.  
this product on an unstable  
fall causing serious damage  
The  
5. Do not place  
product may  
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E) If the product has been dropped or the cabinet has been damaged.  
F) If the product exhibits a distinct change in performance.  
that could result in a risk of fire or electric shock. Never spill liquid of  
any kind on the product.  
13. Avoid using a telephone (other than a cordless type) during an  
electrical storm. There may be a remote risk of electric shock from  
lightning.  
11. To reduce the risk of electric shock, do not disassemble this product,  
but take it to a qualified serviceman when some service or repair work  
is required. Opening or removing covers may expose you to dangerous  
voltages or other risks. Incorrect reassembly can cause electric shock  
when the appliance is subsequently used.  
14. Do not use the telephone to report a gas leak in the vicinity of the  
leak.  
12. Unplug this product from the wall outlet and refer servicing to  
qualified service personnel under the following conditions:  
A) When the power supply cord or plug is damaged or frayed.  
B) If liquid has been spilled into the product.  
INSTALLATION INSTRUCTIONS  
1. Never install telephone wiring during a lightning storm.  
2. Never install telephone jacks in wet locations unless the jack is  
specially designed for wet locations.  
3. Never touch uninsulated telephone wires or terminals unless the  
telephone line has been disconnected at the network interface.  
4. Use caution when installing or modifying telephone lines.  
C) If the product has been exposed to rain or water.  
D) If the product does not operate normally by following the  
operating instructions. Adjust only those controls, that are covered  
by the operating instructions because improper adjustment of other  
controls may result in damage and will often require extensive  
work by a qualified technician to restore the product to normal  
operation.  
"SAVE THESE INSTRUCTIONS!”  
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tones to the calling party. After the screening function is  
performed, the call is routed to the proper device.  
Congratulations! You have purchased the highest quality  
voice/ fax/ modem call processor in the industry-The Stick! This  
manual has been designed to get you, your communications  
devices and The Stick operating on the phone line with a minimal  
amount of work. Please read this manual carefully and BE SURE  
TO FILL OUT AND MAIL YOUR WARRANTY CARD!  
The Stick’s performance is dependent on how it is installed on a  
home or business phone line and what programmable features are  
activated. The next section explains the different features which  
optimize performance in particular installations.  
HOW  
WORKS  
1.1 PROGRAMMABLE FEATURES- Read This First!!!!!  
When installed on a phone line, The Stick automatically answers  
all inbound calls and “screens” for fax tones (CNG-CalliNG tones)  
and Security Access Codes (in the form of DTMF/ touch tones).  
While performing the “screening” function for both types of tones  
The Stick is transmitting phone company-simulated “ringback”  
Fax Tone Detection-This feature, when activated, tells The Stick to  
detect the presence of CNG/ fax tones which may be transmitted by a  
calling fax machine or PC Fax card. All calls accompanied by CNG  
tones, whether they be from a fax machine or PC Fax card, are routed  
through to equipment connected to the device port labeled FAX. If no  
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fax-type equipment is used on The Stick, simply deactivate this feature.  
Factory preset is “on”.  
the maximum number of rings. Factory preset is “off.”  
An swer in g Ma ch in e Silen t Tr a n sfer -Th is feature works like  
P r otected Hook Flash-This feature allows The Stick to be compatible  
with certain multi-line KSU phone systems. Some KSU systems do not  
allow touch tones (DTMF tones) to be generated from a telephone key  
pad after an inbound call has arrived. With Protected Hook flash "on"  
the phone system can be “fooled” into generating touch tones by striking  
the flash key. Calls can then be manually transferred between devices by  
dialing the proper security access code. Factory preset is “off.”  
Unanswered Call Silent Transfer except tha it is d etsign ed for ca lls of  
45 seconds or less. It should only be activated when you are using an  
answering machine to field after-hours calls. When a manual fax or  
modem call arrives and the answering machine has answered, the caller  
will still be able to get to a destination device by staying on the line after  
the answering machine “times out”. If you answer a call and hang up  
before 45 seconds, The Stick will transfer the call to the designated  
device. Factory preset is “off.”  
Unanswered Call Silent Transfer-This feature was engineered for  
those of you who may receive manual fax or modem calls after normal  
business hours but do not use an answering machine. Manual fax calls  
(not accompanied by CNG fax tones) and modem calls usually wind up  
routed to the phone when the caller cannot execute the proper access  
code. With Unanswered Call Silent Transfer “on”, the inbound call  
(routed to the phone) will be switched over to a designated port (see  
Silent Transfer Destination) after the unanswered phone has been rung  
Silent Transfer Destination-After activating either Silent Transfer  
feature, you will want to tell The Stick where to route the call. The  
“Destination” program feature gives you the option of routing all after-  
hours calls to either the fax or modem. Factory preset is to the port  
labeled “FAX.  
Programmable Security Access Codes (SACs)-Transfer of a call is  
executed by dialing the programmed SAC for each voice/data device  
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Factory preset Security Access Codes are as follows:  
connected to The Stick. SAC’s are programmable (using a touch tone  
phone only) up to characters long- digits 0 through 9 and symbols  
(star) and # (pound). The Stick will not detect SAC’s dialed from  
“calling” pulse phones- only from touch tone phones. Call transfers dialed  
by a pulse phone are limited to phones hooked to or on the same line as  
The Stick and are limited to transfer to the “FAX” port only. The pulse  
dial SAC for this is fixed at “2”. You must also have the “Pulse Detect”  
feature on if you use a pulse dial phone to transfer a call.  
Touch Tone  
Pulse Dial  
4
*
*1  
*2  
*3  
None  
2
None  
VOICE 1 and VOICE 2 Ports-  
FAX Port-  
MODEM Port-  
Pulse Detection-The Pulse Detection feature, when activated, allows  
The Stick to detect the factory preset code “2” and “Call Grab” preset  
code "9" when dialed from a pulse dial phone. The factory preset for this  
feature is “off.”  
Do’s and Don’ts Of SAC Programming  
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1 Digit Security Access Codes ARE NOT recommended. (Refer to  
Rings To Answer-This feature directs The Stick to answer an inbound  
call after a programmed number of rings (0 to 10 rings) from the phone  
company. If RTA is programmed to “O”, The Stick will answer the call  
during the first ring. Extension phones elsewhere in your location will  
only “chirp” the first ring before going quiet. If the RTA is greater than  
" 0 " , The Stick will allow all incoming calls to ring extensions and devices  
connected to the ports labeled VOICE 1 and VOICE 2 for the  
“Programming” Section, page 9).  
"#","# #", or anything beginning with  
l
DO NOT use the codes "9"  
"9" or "##" These codes are reserved for the “Call Grab” feature and  
programming access to The Stick, respectively.  
l
DO NOT select an access code that may be the first part of a dialed  
number or the control code of your answering machine.  
programmed number of rings. Factory preset is 0 rings.  
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ng the call, no  
inbound calls  
or 2 ports may be  
extension phone and by either party at any time duri  
matter if the call is inbound or outbound. Of course,  
Call Override--With Call Override “on”-when The Stick “answers” a  
call and you pick up an extension more than one second later, The Stick  
will recognize the lifting of the handset and stop transmitting ringback  
tone to the caller. You can immediately begin to talk or (within 1 5  
seconds) transfer the call to another device. In some areas of the country,  
your local telephone companys lines and switching equipment may  
cause this feature to not function properly. Just deactivate the feature.  
(See the “Call Grab” feature explanation in the Standard Features  
section for another option to Call Override.) Factory preset is “off.”  
answered by equipment through the VOICE  
1
transferred at any time using the appropriate SAC, reaardless of the  
g
setting for this feature. Factory preset is “on.”  
1.2 STANDARD FEATURES  
-
No Programming Needed!  
Barge-In Protection-When installed on an incoming telephone line  
before ALL telephone equipment (extension wall jacks or multi-line  
phone systems), The Stick will protect any voice or data call from being  
accessed by other telephone equipment on the same line. Any phone  
device that goes “off-hook” during a conversation or data transmission  
will receive a silent line.  
Maximum Rings--This feature allows you to program the number of  
rings transmitted to your phones/ answering machine, fax and modem by  
The Stick. Maximum Rings can be programmed anywhere from 4 rings  
(minimum) to up to 30 rings. Factory preset is 8 rings to all equipment.  
Note: The Barge-In Protection feature will control only those phone/data devices  
connected directly to The Stick. For optimum peformance and protection, it is  
recommended that all premise extension phones be wired into The Stick at either  
Unrestricted Manual Transfer--With the UMT feature “off,” The  
Stick will only allow a manual transfer to be done during the first 1 5  
seconds of an inbound call when answered from an extension. The UMT  
feature, when activated, enables a transfer to be executed from an  
the Voice  
1
or Voice 2 ports. Relax! This is not a difficult operation to perform.  
See the section titled "Inst a lla t ion Proceduresfor the easiest way to get the job done.  
4
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computer modem or data is being transmitted outbound from your  
Call Grab-If the Call Override feature does not perform due to any line  
problems with your local phone service provider, this standard feature  
will allow you to override The Stick’s tone detect and call routing  
operation. Call Grab can be initiated from any touch tone or pulse  
extension phone by dialing "9" on the telephone key pad. When "9" is  
dialed, The Stick will immediately cease its call routing function. This  
feature is standard and will work regardless of the status of the “Call  
Override” feature. Note: YOU m u st enable the Pulse Detectfeature if you want  
to grab a call from a pulse dial phone.  
computer modem.  
POWER/C ALL  
STATUS LIGHT  
Power/Call Status Light---The LED on the front of The Stick demon-  
strates two functions-when lit, it tells you the unit is powered up and  
while processing inbound and outbound calls, the LED signals which  
port is being used. A “one blink” pattern tells you a voice call is being  
processed, a repeating “two blink” pattern says The Stick has either  
detected CNG tones and is routing the call to your fax machine or a fax is  
outbound. A repeating “three blink” pattern denotes the proper security  
access code has been monitored and a caller has been routed to your  
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the box” if you dont bother to program anything), program recommenda-  
tions for certain types of installations and finally, a space for writing  
down what youve done (or what you want The Stick to do).  
The average consumer usually starts to freak when they open up any  
product manual and see the word “PROGRAMMING”. We have all  
experienced “programming” anxiety with VCRs, computers, fax  
. . . ..whatever. Relax. This is relatively painless. All you have to  
do is understand each programmable feature and how you want The Stick  
to operate in your chosen installation.  
machines  
Please use the Programming and Quick Reference Guide. Mark on it.  
Highlight it. If you cant remember which Register Number controls  
. . . .refer back to it. And take a tip from us, pencil in how  
which feature  
you have programmed all the features. It will save you some time and  
frustration.  
On the next page is the Programming and Quick Reference Guide.  
This table was developed as an easy reference/ record for program features  
with corresponding Register Number, programming range of each  
feature, the factory preset of each feature (how The Stick works “out of  
We advise you to read through the Programmable Features section  
again if you are not quite sure of how you want The Stick to operate.  
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telephone wall jack. Plug the power supply (supplied) into the 110 volt  
2.2 INITIAL CHECK  
Included with The Stick are additional items that make life a whole lot  
easier. Please check the box and make sure you have:  
outlet and insert the barrel plug into the port labeled  
::  
USE ONLY WITH  
12 VAC 0.8-1.0A  
CLASS 2  
l
l
l
The StickTM Voice/ Fax/ Modem Call Processor  
One 12 Volt Class 2 Power Source  
One Silver Modular Line Cord  
POWER SOURCE  
at the rear of the unit. The red light beside “The Stick” logo should be lit  
at this time.  
CONNECTING TO THE PHONE LINE  
Before programming The Stick, you will need  
to install it on your existing telephone line  
and connect a touch-tone (DTMF) telephone  
to the port labeled “VOICE 1" at the bottom  
If any of these items are missing, please alert the retailer from which you  
purchased the unit and also Multi-Link, Inc. at 1-800-535-4651  
of the unit. A silver Modular Line Cord has  
POWER UP  
been supplied for connecting The Stick to a phone line. Plug one end of  
the line cord into the port labeled “LINE”. Plug the other end into a  
telephone wall jack. At this time you should hear dial tone when the  
handset on your touch tone phone is lifted off-hook.  
The first thing you must do before programming The Stick is to “power  
up” the unit. It is recommended that you choose a power outlet close to a  
8
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you have entered the programming mode and may “PROCEED”.  
Now that youve gotten everything hooked up and in place, the fun  
begins! We advise that you read through this section once or twice for  
familiarity with the process. You may also want to refer back to the  
programming values for each feature you wish to control.  
At this time, you should enter the Register Number of the feature you  
wish to program and proper value(s). If the proper register number and  
programming value(s) are entered, The Stick will answer with a high-  
pitch tone immediately followed by a mid-pitch tone. It kind of sounds  
like “bee-blip”. This means “OK”.  
The first thing you should do is place a local call to your best buddy. Ask  
him or her to lay their phone receiver down for a moment.... but dont  
hang it up. This will keep you from incurring any long distance phone  
charges or "freaking out" the local phone company with all the numbers  
you will dial to program The Stick.  
If the numbers you enter are invalid (either for the Feature Register or  
program value), The Stick will respond with a single low-pitch  
“ERROR” tone. This tone might remind you of the sound you hear when  
you “blow it” on your favorite video game.  
After placing a call to your friend, wait at least five seconds before  
In either case, three rapid high-pitch tones will immediately follow telling  
you to “PROCEED”. At this time you may either access and program a  
new feature register or correct the previous attempt by entering new numbers.  
proceeding. First, DIAL "#  
#
7 7” on your telephone key pad. The LED  
light will begin blinking rapidly. Immediately listen for three rapid high-  
pitch beeps in your handset. Three high-pitch tones indicate that  
9
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allowed to program this feature value as “0” (off) or  
enter the number “2” after the correct Register Number, The Stick will  
give you an “ERROR” tone.  
"
1” (on). If you  
3.1 Summary of the types of tones you will hear.  
“PROCEED-Three high-pitch tones in rapid succession tell you The  
Stick is ready to program a register or receive more commands in the  
form of touch tones. “Bee-Bee-Beep”  
PROGRAMMING COMMANDS-  
“OK”- (or “Okay” for you purists)-One high-pitch tone immediately  
followed by a mid-pitch tone means that the numbers that you have  
entered are acceptable and within range for the Register Number and  
feature value. "Bee-Bip "  
Save To Memory/Exit-After programming all feature values you wish to  
manipulate, you will need to save the program to memory and exit the  
programming mode. This can be done by dialing “80”. At that time you  
will hear the “OK” tone twice. The LED will go back to normal  
operation. Even if there is a power loss to The Stick, all programming is  
saved.  
“ERROR- A single low-pitch tone indicates that the Register Number,  
feature value or program commands (we talk about those next) you have  
entered are invalid. Common errors committed when programming could be:  
No Save/Exit-If you wish to “dump” any programming youve done and  
exit the programming mode, dial "9 0 " At that time you will only hear  
the “OK” tone once. The LED will go back to normal operation.  
l
Hook Flash”, and you enter only part of the number. The Register  
Number for “Protected Hook Flash” is “02”. If you enter " 2 " The Stick  
will give you an “ERROR” tone.  
Set Registers To Factory Preset-This command sets all program  
registers to the factory presets (refer to the Programming and Quick  
Reference Guide). When you dial "60" all registers automatically revert  
program range. As an  
of the  
a feature value that is outside  
l
Entering  
Flash” again. You are only  
example, we will use “Protected Hook  
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1 0  
   
to factory preset. The Stick will answer with an “OK” tone followed  
immediately by a “PROCEED” tone. Dial “80” to save and exit.  
2) You change the SAC for the MODEM port to “007” by dialing 13007.  
“13” selects Register 13 (Security Access Code for MODEM port) and  
007 is the new SAC.  
3.2 An Overview of Programming  
The Stick Response: Answers with an “OK” tone, then a “PROCEED”  
tone. You have 30 seconds to begin the next command.  
This is “the big picture”  
for how to program The Stick.  
Being the good consumer you are, youve read the manual thoroughly  
(NOT!), penciling in the feature changes on your Programming and  
lay the phone down for a moment while you program this neat new call  
processor youve just purchased. She says OK.  
3) You change the “Unrestricted Manual Transfer” feature to “OFF”  
(factory preset “ON” ) by dialing 070. “07” selects Register 7 and "0"  
turns the feature off.  
The Stick Response: Answers with an “OK” tone, then a “PROCEED”  
tone. You have 30 seconds to begin the next command.  
Youve decided to reprogram the Security Access Code for the MODEM  
4) You change the “Pulse Detect” feature to “ON” (factory preset “OFF”)  
by dialing 051. "05" selects Register 5 and "1" turns the feature on.  
The Stick Response: Answers with an “OK” tone, then a “PROCEED”  
tone. You have 30 seconds to begin the next command.  
1) Since five seconds has more than elapsed since you initiated the call to  
your mom, you can enter the programming mode. You dial  
on your touch tone phone connected to the “VOICE 1"' port.  
"
# # 7 7”  
5) You have finished programming the desired feature changes and wish  
to save them to nonvolatile memory and exit the programming mode.  
You dial “80”.  
The Stick Response: Answers with a “PROCEED” tone. The LED is  
blinking very rapidly. You have 30 seconds to begin the next command. 11  
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The Stick Response: Answers with the “OK” tone twice. The LED  
returns to normal blinking which demonstrates that your touch tone  
phone connected to the “VOICE 1" port is off-hook.  
*A clipped, high pitched “bip” which has a numerical value of one.  
*A long, low pitched “beep” which has the numerical value of five.  
The chart below describes the audible tones which coincide with each  
number or symbol in a register.  
Check and see if your mom is on the other end of the line. If not, hang  
up the phone.  
NUMBER/SYMBOL  
I
I
I
AUDIBLE TONES  
"BIP"  
1
NOTE : If The Stick does not receive a command within 30 seconds, it will give  
y o u an “OKtone and exit the programming mode without saving any  
programming. Basically it is acting as if you have dialed "90" (See section titled  
2
"BIP BIP”  
“BIP BIP BIP”  
3
4
“BIP BIP BIP BIP”  
“BEEP”  
5
6
7
3. 3 AUDIBLE “READ BACK” OF PROGRAMMING-BEEP  
BEEP BEEP-BOOOOOOOP!  
“BEEP BIP”  
I
“BEEP BIP BIP”  
“BEEP BIP B I P BIP”  
“BEEP BIP BIP BIP BIP”  
“BEEP BEEP”  
I
There is a programming command that allows The Stick to audibly “read  
back” (via the phone) the values of any program register. This feature is  
handy when you forget what you have just programmed and want a quick  
read back or checking to see if a feature is (de)activated before leaving  
your home or office.  
8
9
0
*
#
I
“BEEP BEEP BIP"  
“BEEP BEEP BIP BIP”  
I
There are two types of tones that The Stick will transmit through your  
receiver on the audible “read -back”:  
12  
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Execu tin g Au d ible “Rea d Ba ck ” With Th e Stick :  
F or Register s Con ta in in g More Th a n A Single Va lu e  
First, you must enter the programming mode by dialing "# # 7 7”. Then  
press "*" and the Register Number you wish to read back.  
Some registers can (or are required to) contain more than a single value,  
i.e., Registers 11 to 15. Heres a short example of what a “read back”  
would sound like where more than 2 digits or symbols are programmed  
in the register. Lets say the register you want to “read back” is number  
13, the Security Access Code for the MODEM port, and it is programmed  
as "* 7 5”:  
An exa m p le:  
*First, you press "# # 7 7” on your touch tone phone to enter the  
programming mode.  
*T h e Stick responds with a “PROCEED” tone.  
*You first enter programming (#  
*Press 3" to “read back” Register 13.  
*The Stick transmits "Beep Beep Bip (pause) Beep Bip Bip (pause)  
Beep”. (Equivalent to 75).  
#
7 7).  
*You press "* 0 5” (telling The Stick to audibly read back the value in  
Register 5).  
"
*
1
*T h e Stick transmits 2 Beeps” signifying the value “0” (the feature is  
turned off).  
*
Stick immediately transmits the “OK” and “PROCEED” tones.  
*After a short pause, The Stick will transmit an “OK” tone followed by a  
“PROCEED” tone.  
Note: You w ill r eceive a n “Er r or ” ton e w h en en ter in g a n in cor r ect  
Register Nu m ber on a u d ible “r ea d ba ck ”. Never fea r -tr y a ga in !  
*At that time you may either “read back” or program any register.  
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13  
This section involves the connection of communications equipment to  
The Stick. You may configure the “hook up” of different types of  
equipment in a number of ways. Whatever suits your operational needs  
and your installation requirements!  
Whats a FAX Tone”?  
In a nutshell, most FAX machines generate a tone when they are operated  
“automatically”. Automatic generally means you just drop the paper(s) to  
be faxed in the document carriage, the machine loads it, the desired  
phone number is entered, you hit the “START” button and youre done.  
The machine automatically dials the  
Although each device port is labeled with generic titles designating what  
equipment would connect to what port, YOU CAN CONFIGURE IT  
ANY WAY YOU LIKE! Just be sure to read this section thoroughly  
before trying anything weird (that might not work).  
number and begins emitting the  
tone (commonly known as CNG or  
AUTO-FAX tone) to identify itself  
as a FAX-type device. This tone is  
continuously transmitted until the  
called FAX machine answers the call  
4.1 FAX MACHINES AND PC FAX CARDS  
The Stick has special features that make it work extremely well with  
either a PC FAX Card or a FAX machine. The feature that enables The  
Stick to route an incoming FAX call to your “FAXtype device is FAX  
Tone Detection”.  
and “handshakes” with the sending  
FAX.  
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1 4  
 
With The Stick at the receiving end, the call is “answered” and the FAX  
Tone is detected. At that time the call is routed to the port labeled  
“FAX. Hence, we suggest if you use either a FAX machine or PC FAX  
Card connect it to the port labeled “FAX.  
found in the preceding paragraph with your misguided (no pun intended)  
caller and suggest the next  
time they fax you,  
try calling without lifting  
thing a whole lot easier at  
the FAX machine  
handset. It will make every  
both ends of the conversation.  
From The "...... And Heres Another Curve Ball” File.  
PC FAX Cards And The Meaning of Life.....  
Sometimes people pick up the handset on their FAX machine and dial  
the phone number of the fax machine they want to connect with. By  
doing this they have told their FAX machine they want to use it for voice  
purposes only. No problem for the FAX machine.....but now it will n ot  
transmit any AUTO-FAX tones after dialing a phone number. If The  
Stick is at the receiving end, it will answer the call and detect the absence  
If a PC FAX Card is connected to  
The Stick at the port labeled  
“FAX, you should have no  
operational problems when a call is  
routed. There are about a half-a-  
million different types of PC FAX  
Cards on the market today and  
each has its own operational  
\
/
of FAX tones, assume it is a voice call and route it to the VOICE 1  
ports.  
&
2
idiosyncrasies. If you do experience  
a problem, check the operations  
manual included with the PC FAX  
Card. If you cant figure the  
When you answer the phone, the person at the other end will say, “I am  
trying to send you a FAX!” Of course you can manually transfer the call  
to your FAX by pressing *2 (or another code if reprogrammed). But  
before you do, we suggest you share the nugget of brilliant information  
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1 5  
 
problem out on your own, call our Tech Support gurus; they’re pretty  
sharp about stuff like that.  
the beep and wait until the answering machine stops. You will  
then be transferred to the FAX automatically. Start your  
transmission w h en  
nice day!  
you hear our FAX signal. Thanks  
and have a  
4.2 ANSWERING  
MACHINES  
This message reflects the use of three programmable features-the SAC  
Transfer Destination. The SAC for transfer to the FAX machine is  
factory preset at *2 “Answering Machine Silent Transfer” has been  
programmed “on” and the ‘Silent Transfer Destination” used is factory  
preset to the “FAX” port.  
An answering machine is an  
effective tool when used  
with The Stick. When  
connected to either  
“VOICE” port, the  
answering machine will field any  
unanswered voice calls, and via a message,  
provide instructions on how to access other  
equipment. A sample message might go something like this:  
Retrieving An Answering Machine Message-Most answering  
machines on the market today have factory preset “retrieval codes” for  
accessing a message from a remote phone. There is no special feature on  
The Stick for accessing your answering machine-just call your phone  
number, let the machine answer the line, and dial your “retrieval code”.  
Again, we remind you to program all SAC’s used for voice/data  
equipment differently from your answering machine “retrieval code”.  
Hi! You have reached (Name/Company/Phone Number). We are  
not in right now, but if you wish to leave a message, wait for the  
beep. If you want to send us a FAX, press  
*
2 (or reprogrammed  
code). If you cant dial 2 on your phone, just stay silent after  
*
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16  
instruct your friends to “time” a call to your residence. Tell them to count  
the seconds between the last digit dialed and the last ring to the phone  
before The Stick answers the call (how many rings before The Stick  
answers). Divide that amount of seconds by two and you have the needed  
number of commas between the phone number and SAC.  
4.3 COMPUTER MODEMS-  
The Stick is compatible with all dial-up modems that use a “single pair”  
RJ-11 line cord to connect to a phone line. We suggest connecting the  
modem to the port labeled “MODEM” (we bet you’ve already figured that  
one out!). Most incoming calls to your modem are from remote (off  
location) computer modems. The Stick will route calls to your computer  
modem when the calling modem dials the proper SAC after The Stick has  
answered the call.  
It is safe to repeat the SAC twice in the dialing string like so:  
1
1
606 555 1234,,*3,,*3  
1
I
I
The “How To” Of Calling Your Modem-For any person to access your  
modem through The Stick, they must know your programmed Security  
Access Code for the “MODEM” port. Dialing your telephone number and  
SAC is done on the remote computer communications software. It should  
look something like this (for a HAYES-compatible modem):  
Note that additional commas will need to be inserted between the SACs  
at the end of the dialing string. A minimum of 2 seconds between SACs is  
needed for The Stick to recognize and register the proper sequence of  
digits and symbols.  
Some modems cannot dial the * and # symbols. You may want to  
reprogram a specific code for one time access by an outside caller.  
1606 555 1234,,*3  
I
I
I
I
Again, if you have any questions, call our Tech Support line. They can  
help you out on timing or SACS.  
The commas after the phone number are commands telling the modem to  
wait two seconds per comma before dialing the SAC * 3. You should  
1 7  
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Services Offered by Your Local Telco-Most telephone companies are now  
marketing “Call Packages” that allow subscribers to customize their  
phone service in a multitude of ways. Most of the different services  
available are compatible with The Stick, but some may impede  
performance. Here are a few.  
4.4 OTHER STUFF THAT WORKS....  
The Stick can operate on virtually all multi-line Key and PBX phone  
systems. We do recommend a specific type of installation for The Stick on  
either system. Refer to the section on Installation page 25.  
The Stick is also compatible with virtually all Credit Card Authorization  
Terminals, Point of Sale Terminals, Loop-Start dial-up TELEX machines,  
dictation machines, Answering Machines, cordless telephones, CALLER  
ID Display equipment- anything that requires a phone line to  
communicate.  
Call Waiting-The “beep” heard during a phone conversation, alerting  
you of another call, will not affect the performance of The Stick.  
However, pressing the hook switch to field a call will cause The Stick  
to do strange things....like  
inadvertently transferring a call to your fax  
machine. We do not advise having call waiting on the same line with  
The Stick.  
If you have a CALLER ID Display device, we do recommend that it be  
installed on the telephone line BEFORE The Stick and the “Rings To  
Answer” feature be set for 2 or more rings. The data transmitted by the  
local telco, which identifies the calling partys phone number, arrives  
between the first and second ring so it should register on the display  
device without a problem.  
Call Forwarding-The Stick’s automatic answering function (answer  
after a programmed number of rings) will not allow calls to be  
forwarded to another phone number. You may want to weigh the  
pros and cons of using The Stick versus the Call Forwarding service.  
1 8  
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2) Is There A Multi-line Phone System Present?  
This next section covers installation for The Stick in various  
configurations and applications. We have tried to cover virtually all  
installation, scenarios that may be found in the home and business. If we  
missed yours or you have something weird in mind for an installation-  
unneeded expense.  
3) How Much Hassle and Expense Do I Want To Incur Installing The  
Stick?  
How Do You Wa n t It To Wor k ?  
To better understand the type of installation/ placement that may be right  
for you, think of The Stick as either a “traffic cop” or a “personal  
secretary”.  
Wh er e You Gon n a P u t It?  
It really makes no difference if you are installing The Stick in a business  
or a home-the main considerations for installation really have to do with  
how you require The Stick to perform and what you are willing to do  
with it as far as installation requirements go. Below are the three main  
questions you should ask yourself:  
!@&?)+!! Tr a ffic Cop s!  
“Traffic cops” aren’t the most popular people in the world so we’ll keep  
this analogy short and sweet. If installed into the phone-line BEF ORE all  
phone extensions, wall jacks, multi-line phone systems, etc., The Stick  
acts like a “traffic cop” at an intersection. All inbound call “traffic” is  
Extensions?  
19  
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A) tell you it is a voice call (by ringing the phone connected to a VOICE  
port) or  
intercepted by The Stick via its automatic answer feature and routed to its  
proper destination ( i.e. phone, fax, modem).  
B) route it to the appropriate equipment.  
The standard feature that makes this type of installation attractive is  
devices. If a voice call is answered and routed, only the phones will ring.  
If a call, accompanied by CNG, is answered and routed, only the fax  
machine will receive the call. Once a call is directed to its intended  
device, our “traffic cop” also keeps equipment connected to The Stick  
from “Barging-In” on the existing call.  
Heres the scenario-you are in the basement working one Saturday and  
the phone rings. Of course you heav  
3
or  
4
extension phones scattered  
about your palatial estate, and particularly, one in the basement. With  
The Stick plugged into a telephone wall jack upstairs, you have the option  
of either “grabbing” the call before The Stick does via the basement  
extension or allowing The Stick to answer the call and route it to the  
appropriate device.  
Once again, for The Stick to perform in this manner, it must be installed  
on the phone line BE F OR E all phone extensions, wall jacks or phone  
systems.  
This type of installation gives you the advantage of accessing an inbound  
call from any extension- but you lose “Barge-In Protection”. Manual  
transfers can still be executed from an extension phone if needed.  
You r Ow n P er son a l Secr eta r y  
Th e Righ t F ea tu r es F or Th e Righ t In sta lla tion  
Everybody needs their own personal secretary to screen calls when they  
are busy with other things. If you install The Stick on the phone line by  
plugging it into a telephone wall jack, that is basically what you've got-  
somebody to answer an incoming call and either:  
In the next section, we have outlined different types of installations and  
included some recommendations for feature settings that should optimize  
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performance of The Stick for that particular installation. These are just  
recommendations. If you don’t like the way it works-mutter something  
under your breath about “busybodies” and change feature settings. We  
don’t mind.  
*Simply unplug whatever is in the wall jack and connect the “LINE”  
input of The Stick to the wall jack with the supplied line cord.  
*Reattach your phone to the VOICE 1 port and connect your  
answering machine and data equipment to their respective ports.  
Feature Recommendations Pertinent To This Installation  
5.1 INSTALLING THE STICK ON A SINGLE PHONE LINE  
Single line installation is pretty much a no-brainer. If this is how your  
home or office is wired, then you should browse through each wiring  
configuration to find out the best one for your needs.  
immediately.  
-
Set To “0”. The Stick will answer the call  
l
A) SIMPLE PLUG-IN (ONE WALL JA C K , NO EXTENSIONS)  
Pros: Great Barge-In Protection!  
Easy Installation!  
INCOMING LINE  
Cons: Fat Chance You’ll Be Lucky Enough To Have This Wiring  
Configuration  
TELEPHONE  
WALL JACK  
21  
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B) SIMPLE PLUG-IN WITH MULTIPLE EXTENSIONS  
Pros: Can Access Calls From Extension Phones!  
Easy Installation!  
Installation Can Occur At Any Wall Jack.  
Cons: No Barge-In Protection-Sorry!  
*Th is installation is the same as the “Simple Plug-In, No Extensions”.  
Connection to a telephone wall jack is the same.  
In sta lla tion  
B
Feature Recommendations Pertinent To This Installation  
C) SIMPLE PLUG-IN WITH EXTENSIONS AND TOTAL BARGE-IN  
PROTECTION  
*If any phones are pulse dial, program Pulse Detect ON.  
*If you wish to access a call from an extension phone prior to The Sticks  
answering, program the needed amount of rings in the “Rings To  
Answer” feature.  
Pros: Provides Total Barge-In Protection.  
Only voice calls will ring phone extensions.  
The best installation for total control of inbound calls.  
*Program “Call Override” to ON for call access AFTER The Stick has  
answered a call.  
Cons: Calls cannot be accessed from an extension phone before The  
Stick answers.  
Installation requires splitter/ adapters (not included) and an  
extra line cord.  
May need to do a little rewiring at each wall jack.  
22  
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Most homes and businesses are wired with either 2-pair or 3-pair  
telephone cable from extension to extension. This installation with  
splitter/adapters utilizes the unused pair of wires in the cable to connect  
all phones to the VOICE 1 port.  
a) swapping. the GREEN wire with the BLACK wire  
b) swapping the RED wire with the YELLOW wire  
The phone can then be plugged into the converted jack.  
Feature Recommendations Pertinent T o Installation  
1) The point of connection to the telephone line for The Stick can be at  
any extension wall jack. Unplug anything connected to this wall jack  
and plug a splitter/adapter into the wall jack.  
*Set Rings To Answer to “0”.  
* I f you are using Pulse dial phones at any point in installation, set Pulse  
Detection “ON”.  
2) Plug one end of the supplied line cord into the port labeled “LINE” on  
The Stick and the other end in the “Line 1” port of the splitter/adapter.  
3) Connect the “VOICE 1” port of The Stick to the “Line 2” side of the  
splitter/adapter using an additional line cord (not supplied).  
4) At extension wall jacks located away from The Stick, unplug any  
phones from these jacks. Plug splitter/adapters in all wall jacks.  
Reconnect phones to the “Line 2” side of the splitter/adapters.  
At any point “down line” from The Stick where it is impractical to insert  
a splitter/adapter (for example: a wall mount telephone), this type of jack  
may be converted by:  
Installation C  
23  
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This one can be real difficult due to the materials required and the point  
of installation for The Stick. Remember, what we are trying to achieve in  
D) NOT-SO-SIMPLE IN LINE INSTALLATION  
Pros: Total Barge-In Protection!  
". All voice calls are routed to all  
phones and fax and modem calls go to their respective devices-without  
one being able to access the other.  
this scenario is “Barge-In Protection  
Cons: You may require the services of a telephone installation guru.  
Requires severing the phone line before all existing wall jacks  
and installing either modular plugs and an extra modular line  
cord  
1) Find a point on the incoming phone line before all wall jacks or  
telephone equipment. Sever the phone line.  
2) Install two modular wall jacks on each end of the severed phone line.  
Make sure you are using the correct pair of wires when connecting the  
severed phone line to the modular jacks.  
3) Plug one end of the supplied line cord into the port labeled “LINE” on  
The Stick and the other end into the first modular wall jack. An  
additional line cord will be needed to connect the port labeled  
“VOICE 1” to the second modular wall jack.  
INSTALLED MODULAR  
4) From this location, additional wiring may need to be run to your fax  
TELEPHONE JACKS  
machine and computer modem (if located in another room).  
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F ea tu r e Recom m en d a tion s P er tin en t To In sta lla tion  
*S e t Rings To Answer to "0"  
* I f you are using Pulse dial phones at any point, set Pulse Detection to  
ON.  
5.2 INSTALLING THE STICK ON A MULTIPLE PHONE  
LINE SYSTEM  
Installation of The Stick on a multi-line phone system should always  
occur at the “Trunk” side. “Trunk” is telephone nerd-speak for the side  
closest to the telephone company where incoming lines connect to the  
phone system. Confused... just look at the picture.  
The Stick can be installed in a multiple line application where either an  
electronic phone system (KSU or PBX) or a 2 line phone configuration  
exists. Installing The Stick in these types of situations is a little bit more  
involved than the single line installations previously outlined. Review  
this section and if things get a little too hairy.....call a telephone installer,  
show him this section and save yourself a lot of time and hassle.  
We recommend that if you have rollover from your phone company,  
install The Stick on the last line of the rollover sequence.  
A) INSTALLING ON A KEY SYSTEM OR P BX  
1) Unplug the chosen line from your KSU or PBX. A modular wall jack  
will need to be installed on that line close to the KSU or PBX if the  
plug is not RJ-11 modular. If the plug is RJ-11 modular, then it can be  
plugged directly into the “LINE” port of The Stick.  
P r os: Great Barge-In Protection!  
Con s: Installation is not for amateurs.  
Requires you to run station wiring from The Stick to the fax  
machine and computer modem location.  
25  
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2) If a modular wall jack is installed, plug one end of the supplied line  
cord into the modular wall jack and plug the other end into the port  
labeled “LINE”. An additional line cord will be needed for connection  
from the “VOICE 1” port to the KSU/PBX. From this point phone  
wire is run to the fax machine and modem.  
(VOICE 2)  
Feature Recommendations Pertinent To This Installation  
*Set Rings To Answer to "0"  
*Set Protected Hook Flash to ON.  
*If Pulse dial phones are used, set Pulse Detection to ON.  
INSTALLED MODULAR  
TELEPHONE JACKS  
B) RT-14 TWO LINE SYSTEM (NO KSU)  
Pros: Great Barge-In Protection For One Line  
Cons: This installation is not recommended for even the gutsiest do-it-  
yourselfer!  
This can get really involved. Standard color pairings for telephone wiring  
are Red with Green, Black with Yellow and Blue with White. To  
physically see what pairs coincide with each phone number, you may need  
to chase the wiring back to the “demarcation” point (where telco wiring  
ends and residence wiring begins). Before you undertake such a sincere  
and monumental task, consider this . . . . . . .  
The standard RJ-14 two line phone system utilizes “two pair” phone line.  
To install The Stick in this scenario, you will have to access the pair that  
controls the chosen phone line and install modular wall jacks for  
connection to the line.  
26  
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Feature Recommendations Pertinent To Installation  
This wiring scheme has been the Waterloo of many an armchair  
telephone dude (or dudette). Either you or the wiring is going to win and  
odds are not in your favor. We strongly recommend- no, we beg of you-  
call a telephone installer for this one. Show your installer the picture on  
page 26 and/or ask him if he’s got a better idea. He might.  
*Set Rings To Answer to “0”.  
* Most two-line phones are not pulse dial, but if you happen to own the  
only pulse dial two line phone system in America, set Pulse Detect to  
ON.  
27  
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The Stick firmly attached to any surface. Keep in mind that the  
adhesive on the tape can be very strong. We recommend that you  
invest some thought into the best location before peeling back the  
cover and “going for it”.  
The Stick can operate just about anywhere. Here are a few  
suggestions:  
a) mounted to a baseboard at the bottom of a wall,  
b) on a desk top beside your fax, phone or PC modem or  
c) tucked away underneath a desk.  
Stick en ' It On A Desk top  
Anti-skid material works great to keep The Stick on a desk or counter  
top and off of the floor. We recommend this for people who might  
need to relocate The Stick at some time in the future.  
St ick en ' It To Th e Wa ll  
We suggest using an adhesive double-sided mounting tape to keep  
28  
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INPUT POWER REQUIREMENTS-  
Ring Generator Frequency:  
30 Hz (+/- .1) Hz Voltage Regulated  
and Current Limited  
1
10-125 Volts AC Only, 50-60 Hz  
At AC Transformer:  
At Power Jack On Stick:  
12-14 Volts AC and DC  
Waveform:  
True Sinusoidal  
Ringing No Load:  
Approx. 82.8 Volts RMS AC  
POWER CONSUMPTION-  
6.2 Watts  
Ringing 8000 Ohm Impedance (REN 1.0):  
Ringing 4000 Ohm Impedance (REN 2.0):  
Ringing 2667 Ohm Impedance (REN 3.0):  
Ringing 2000 Ohm Impedance (REN 4.0):  
Ringing 1800 Ohm Impedance (REN 5.0):  
Approx. 8 1.6 Volts RMS AC  
Approx. 73.0 Volts RMS AC  
Approx. 64.5 Volts RMS AC  
Approx. 55.0 Volts RMS AC  
Approx. 49.5 Volts RMS AC  
CO INTERFACE-  
Ringer Equivalence Number:  
Input Ring Detection:  
0.5 B  
40-150 Volts AC, 15-68 Hz  
DEVICE INTERFACE-  
Battery:  
Off-Hook Detection:  
-48 Volts Nominal DC To All Devices  
3-80 mA  
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If your telephone equipment causes harm to the telephone network, the  
telephone company may discontinue your service temporarily. If possible,  
they will notify you in advance. But if advance notice is not practical, you  
will be notified as soon as possible. You will be informed of your right to  
file a complaint with the FCC.  
FCC REGISTRATION  
This equipment complies with Part 68 of the FCC rules. On the bottom  
of this equipment is a label that contains, among other information, the  
FCC Registration Number and Ringer Equivalence Number (REN) for  
this equipment. You must, upon request, provide this information to your  
telephone company.  
Your telephone company may make changes in its facilities, equipment,  
operations or procedures that could affect the proper functioning of your  
equipment. If they do, you will be notified in advance to give you an  
opportunity to maintain uninterrupted telephone service.  
The REN is used to determine the quantity of devices you may connect to  
the telephone line and still have all those devices ring when your  
telephone number is called. In most, but not all areas, the sum of the  
REN s of all devices connected to one line should not exceed five (5.0). To  
be certain of the number of devices you may connect to your line, as  
determined by the REN, you should contact your local telephone  
company to determine the maximum REN for your calling area.  
If you experience trouble with The S t i c k  
please contact your retailer or  
telephone company may ask that you disconnect this equipment from the  
network until the problem has been corrected or until you are sure that  
the equipment is not malfunctioning.  
30  
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Repairs to certified equipment should be made by an authorized  
Canadian maintenance facility designated by the supplier. Any repairs or  
alterations made by the user to this equipment, or equipment  
malfunctions, may give the telecommunications company cause to  
request the user to disconnect the equipment.  
This equipment may not be used on coin service provided by the  
telephone company, and is not intended for use with a party line service.  
This equipment is intended for use only on loop start service, and will  
not operate on a ground start central office line.  
DOC REGISTRATION  
The Department of Communications label identifies certified equipment.  
This certification means that the equipment meets certain  
Users should ensure, for their own protection, that the electrical ground  
connections of the power utility, telephone lines and internal metallic  
water pipe system, if present, are connected together. This precaution may  
be particularly important in rural areas.  
telecommunications network protective, operational and safety  
requirements. The Department does not guarantee the equipment will  
operate to the users satisfaction. Before installing this equipment, users  
should ensure that it is permissible to be connected to the facilities of the  
local telecommunications company. The equipment must also be installed  
using an accepted method of connection. In some cases, the companys  
inside wiring associated with a single line individual service may be  
extended by means of a certified connector assembly (telephone extension  
cord). The customer should be aware that compliance with the above  
conditions may not prevent degradation of service in some situations.  
Caution: User s sh ou ld n ot a ttem p t to m a k e su ch con n ection s  
th em selves, bu t sh ou ld con ta ct th e a p p r op r ia te electr ic in sp ection  
a u th or ity, or electr icia n , a s a p p r op r ia te.  
The Load Number (LN) assigned to each terminal device denotes the  
percentage of the total load to be connected to a telephone loop which is  
used by the device, to prevent overloading. The termination on a loop  
may consist of any combination of devices subject only to the  
requirement that the total of the Load Numbers of all devices does not  
exceed 100.  
3 1  
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express or implied warranty, of merchantability, fitness for a particular  
purpose, or otherwise with respect to this product, except as set forth  
herein. Some states do not allow limitations on how long an implied  
warranty lasts and some states do not allow the exclusion or limitation  
of incidental or consequential damages, so the above limitations or  
exclusions may not apply to you.  
Notice: This product has been tested and meets the Class B limits for  
radio noise emissions set out by the Radio Interference Regulations  
of the Canadian Department Of Communications.  
LIMITED WARRANTY  
To register your purchase, please fill out the warranty card and  
mail it.  
To obtain service under this warranty, you must first request a RMA  
number from our technical support department. Present The S t i c k  
product with the RMA number and copy of a sales receipt (or credit  
card receipt) or other satisfactory proof of the date of the original retail  
purchase of the product to Multi-Link, Inc. or an authorized service  
repair center.  
We warrant that if The S t i c k Voice/ pax/ Modem Call Processor,  
manufactured by Multi-Link, Inc. and purchased by you, proves to be  
defective in material or workmanship, we will provide without charge,  
for a period of one (1) year (USA only), the labor and parts necessary  
to remedy any such defect. Warranty commences on the date of purchase  
by the original retail consumer.  
The AC power supply used with this product is covered under this war-  
ranty. This warranty does not cover damage which results from accident,  
misuse, abuse, improper line voltage, lightning strike, fire, flood, or  
damage resulting from unauthorized repairs or alterations performed by  
an unauthorized service center. This warranty gives you specific legal  
rights, and you may also have other rights which vary from state to state.  
The duration of any implied warranty of merchantability, fitness for a  
particular purpose, or otherwise, on this product shall be limited to the  
duration of the applicable express warranty set forth above. In no event  
shall we be liable for any loss, inconvenience or damage whether direct,  
incidental, consequential or otherwise resulting from breach of any  
32  
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SERVICE INFORMATION FOR THE U.S. AND CANADA  
Your machine has been registered with the Federal Communications  
Commission, and under this program, in the event of equipment  
malfunction, all repairs will be performed by Multi-Link, Inc. or a repair  
center we have authorized. The owner is restricted from performing any  
maintenance operation other than those specified within this instruction  
manual.  
SERVICE INFORMATION OUTSIDE THE U.S. AND  
CANADA  
For units installed outside the U.S. and Canada, please contact your  
original point of purchase dealer for information regarding warranty and  
service.  
If you require -service, please contact Multi-Link, Incorporated at:  
In Canada:  
Unit Al, 6120  
-
2nd Street S.E.  
Calgary, AB T2 H 2 L8  
l-4 0 3 -2 5 8 -1 6 4 6  
M
ULTI-LINK INC.  
In Th e U.S. 2 2 5 Industry Parkway  
Nicholasville, Ken tu ck y 40356  
For more information and technical support  
visit our website at www.multi-link.net  
1-800-535-4651  
Rev. 6/98  
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