MTD Snow Blower 295 User Manual

Operator’s Manual  
Single Stage  
Snow Thrower  
Models: 2B5 & 295  
E2B5 & E295  
IMPORTANT: Read safety rules and instructions carefully before operating equipment.  
Warning: This unit is equipped with an internal combustion engine and should not be used on or near any unimproved forest-  
covered, brush-covered or grass-covered land unless the engine’s exhaust system is equipped with a spark arrester meeting  
applicable local or state laws (if any). If a spark arrester is used, it should be maintained in effective working order by the operator.  
In the State of California the above is required by law (Section 4442 of the California Public Resources Code). Other states may have  
similar laws. Federal laws apply on federal lands. A spark arrester for the muffler is available through your nearest engine authorized  
service dealer or contact the service department, P.O. Box 361131 Cleveland, Ohio 44136-0019.  
MTD Products Ltd., P. O. BOX 1386, KITCHENER, ONTARIO N2G 4J1  
PRINTED IN U.S.A.  
772C0706A  
(4/2005)  
FORM NO  
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SECTION 1: IMPORTANT SAFE OPERATION PRACTICES  
WARNING: This symbol points out important safety instructions which, if not followed, could endanger the  
personal safety and/or property of yourself and others. Read and follow all instructions in this manual before  
attempting to operate this machine. Failure to comply with these instructions may result in personal injury. When you  
see this symbol—heed its warning.  
WARNING: Engine Exhaust, some of its constituents, and certain vehicle components contain or emit chemicals  
known to State of California to cause cancer and birth defects or other reproductive harm.  
DANGER: This machine was built to be operated according to the rules for safe operation in this manual. As with  
any type of power equipment, carelessness or error on the part of the operator can result in serious injury. This  
machine is capable of amputating hands and feet and throwing objects. Failure to observe the following safety  
instructions could result in serious injury or death.  
running, except where specifically recommended in the  
Training  
operator’s manual.  
1. Read, understand, and follow all instructions on the  
8. Let engine and machine adjust to outdoor temperature  
machine and in the manual(s) before attempting to  
before starting to clear snow.  
assemble and operate. Keep this manual in a safe place  
9. To avoid personal injury or property damage use extreme  
for future and regular reference and for ordering  
care in handling gasoline. Gasoline is extremely  
replacement parts.  
flammable and the vapors are explosive. Serious  
2. Be familiar with all controls and their proper operation.  
personal injury can occur when gasoline is spilled on  
Know how to stop the machine and disengage them  
yourself or your clothes which can ignite. Wash your skin  
quickly.  
and change clothes immediately.  
3. Never allow children under 14 years old to operate this  
a. Use only an approved gasoline container.  
machine. Children 14 years old and over should read and  
b. Extinguish all cigarettes, cigars, pipes and other  
understand the operation instructions and safety rules in  
sources of ignition.  
this manual and should be trained and supervised by a  
c. Never fuel machine indoors.  
parent.  
d. Never remove gas cap or add fuel while the  
4. Never allow adults to operate this machine without  
engine is hot or running.  
proper instruction.  
e. Allow engine to cool at least two minutes before  
5. Thrown objects can cause serious personal injury. Plan  
refueling.  
your snow throwing pattern to avoid discharge of material  
f. Never over fill fuel tank. Fill tank to no more than  
toward roads, bystanders and the like.  
½ inch below bottom of filler neck to provide space  
6. Keep bystanders, helpers, pets and children at least 75  
for fuel expansion.  
feet from the machine while it is in operation. Stop  
g. Replace gasoline cap and tighten securely.  
machine if anyone enters the area.  
h. If gasoline is spilled, wipe it off the engine and  
7. Exercise caution to avoid slipping or falling, especially  
equipment. Move machine to another area. Wait 5  
when operating in reverse.  
minutes before starting the engine.  
i. Never store the machine or fuel container inside  
Preparation  
where there is an open flame, spark or pilot light  
1. Thoroughly inspect the area where the equipment is to  
(e.g. furnace, water heater, space heater, clothes  
be used. Remove all door mats, newspapers, sleds,  
dryer etc.).  
boards, wires and other objects which could be tripped  
j. Allow machine to cool at least 5 minutes before  
over or thrown by the auger.  
storing.  
2. Always wear safety glasses or eye shields during  
operation and while performing an adjustment or repair to  
Operation  
protect your eyes. Thrown objects which ricochet can  
1. Do not put hands or feet near rotating parts, in the auger  
cause serious injury to the eyes.  
housing or discharge chute. Contact with rotating parts  
3. Do not operate without wearing adequate winter outer  
can amputate hands and feet.  
garments. Do not wear jewelry, long scarves or other  
2. The auger control bail is a safety device. Never bypass  
loose clothing which could become entangled in moving  
its operation. Doing so, makes the machine unsafe and  
parts. Wear footwear which will improve footing on  
may cause personal injury.  
slippery surfaces.  
3. The auger control bail must operate easily in both  
4. Use a grounded extension cord and receptacle for all  
directions and automatically return to the disengaged  
units with electric start engines.  
position when released.  
5. Adjust collector housing height to clear gravel or crushed  
4. Never operate with a missing or damaged discharge  
rock surfaces.  
chute. Keep all safety devices in place and working.  
6. Disengage the auger control bail before starting the  
5. Never run an engine indoors or in a poorly ventilated  
engine.  
area. Engine exhaust contains carbon monoxide, an  
7. Never attempt to make any adjustments while engine is  
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odorless and deadly gas.  
6. Do not operate machine while under the influence of  
alcohol or drugs.  
7. Muffler and engine become hot and can cause a burn. Do  
not touch.  
8. Exercise extreme caution when operating on or crossing  
gravel surfaces. Stay alert for hidden hazards or traffic.  
9. Exercise caution when changing direction and while  
operating on slopes.  
10. Plan your snow throwing pattern to avoid discharge  
towards windows, walls, cars etc. To avoid property  
damage or personal injury caused by a ricochet.  
11. Never direct discharge at children, bystanders and pets  
or allow anyone in front of the machine.  
12. Do not overload machine capacity by attempting to clear  
snow at too fast of a rate.  
13. Never operate this machine without good visibility or  
light. Always be sure of your footing and keep a firm hold  
on the handles. Walk, never run.  
14. Disengage power to the auger when transporting or not  
in use.  
15. Never operate machine at high transport speeds on  
slippery surfaces. Look down and behind and use care  
when in reverse.  
16. If the machine should start to vibrate abnormally, stop the  
engine, disconnect the spark plug and ground it against  
the engine. Inspect thoroughly for damage. Repair any  
damage before starting and operating.  
17. Disengage the auger control bail and stop engine before  
you leave the operating position (behind the handles).  
Wait until the auger comes to a complete stop before  
unclogging the discharge chute, making any  
adjustments, or inspections.  
18. Never put your hand in the discharge or collector  
openings. Always use a clearing tool to unclog the  
discharge opening.  
19. Use only attachments and accessories approved by the  
manufacturer.  
20. If situations occur which are not covered in this manual,  
use care and good judgment. Call customer assistance  
for the name of your nearest servicing dealer.  
Maintenance & Storage  
1. Never tamper with safety devices. Check their proper  
operation regularly.  
2. Disengage the auger control bail and stop engine. Wait  
until the auger comes to a complete stop. Disconnect the  
spark plug wire and ground against the engine to prevent  
unintended starting before cleaning, repairing, or  
inspecting.  
3. Check bolts, and screws for proper tightness at frequent  
intervals to keep the machine in safe working condition.  
Also, visually inspect machine for any damage.  
4. Do not change the engine governor setting or over-speed  
the engine. The governor controls the maximum safe  
operating speed of the engine.  
5. Snow thrower shave plates and skid shoes are subject to  
wear and damage. For your safety protection, frequently  
check all components and replace with original  
equipment manufacturer’s (O.E.M.) parts only. “Use of  
parts which do not meet the original equipment  
specifications may lead to improper performance and  
compromise safety!”  
6. Check the auger control bail periodically to verify they  
engage and disengage properly and adjust, if necessary.  
Refer to the adjustment section in this operator’s manual  
for instructions.  
7. Maintain or replace safety and instruction labels, as  
necessary.  
8. Observe proper disposal laws and regulations for gas,  
oil, etc. to protect the environment.  
9. Prior to storing, run machine a few minutes to clear snow  
from machine and prevent freeze up of auger.  
10. Never store the machine or fuel container inside where  
there is an open flame, spark or pilot light such as a water  
heater, furnace ,clothes dryer etc.  
11. Always refer to the operator’s manual for proper  
instructions on off-season storage.  
Your Responsibility:  
Restrict the use of this power machine to persons  
who read, understand and follow the warnings and  
instructions in this manual and on the machine.  
DANGER  
FOR TURNING,  
NOT LIFTING  
POUR TOURNER,  
PAS POUR LE LEVAGE  
NEVER PUT HAND IN CHUTE. CAN  
AMPUTATE HANDS AND FINGERS.  
STOP ENGINE AND AUGER BEFORE USING  
CLEAN-OUT TOOL OR STICK.  
NE PLACEZ JAMAIS VOS MAINS DANS LA  
GOULOTTE. LES PIÈCES EN MOUVEMENT  
PEUVENT AMPUTER MAINS ET DOIGTS.  
ARRÊTEZ LE MOTEUR ET LA TARIÈRE AVANT  
D'UTILISER L'OUTIL DE DÉGAGEMENT  
DE LA GOULOTTE OU UN BÂTON.  
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SECTION 2: ASSEMBLING YOUR SNOW THROWER  
NOTE: This Operator’s Manual covers several models.  
Snow thrower features vary by model. Not all  
features discussed in this manual are applicable to all  
snow thrower models.  
Raise the upper handle in the direction shown in  
Figure 1 until it clicks into the operating position.  
Make sure not to pinch or crimp the cable.  
Tighten the hand knobs.  
Unpacking From Carton  
Assembling the Discharge Chute  
Cut along corners of the carton and lay it down flat.  
Remove packing material.  
For shipping reasons, the snow thrower has been  
packaged with the upper chute pivoted all the way  
down as shown in Figure 2. To pivot it upward, proceed  
as follows:  
Remove any loose parts included with unit (i.e.,  
operator’s manual, etc.).  
Roll unit out of carton. Check carton thoroughly for  
any remaining loose part.  
1. Turn the chute until the chute opening is facing  
straight ahead.  
2. Remove the wing knob, flat washer and carriage  
bolt from the lower chute.  
3. Pivot the upper chute upward over the lip on the  
lower chute so that there is NO gap between the  
upper chute and the lower chute.  
Items Required For Assembly  
1. Engine oil  
2. Fresh gasoline  
NOTE: All references to left or right side of the snow  
thrower is from the operating position only.  
4. Resecure with the hardware just removed.  
Before Assembly  
CAUTION: Do not use the Chute  
Handle to lift the machine.  
WARNING: Disconnect the spark plug wire  
and ground it against the engine to prevent  
unintended starting. Refer to the separate  
engine manual packed with your unit.  
Raising Upper Handle  
Loosen the hand knob on each side of the handle.  
Remove packing material, if any.  
3
4
Hand Knob  
2
Spark Plug  
Access  
1
Figure 1  
Figure 2  
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SECTION 3: KNOW YOUR SNOW THROWER  
WARNING: Be familiar with all the controls on the snow thrower and their proper operation. Know how to  
stop the machine and disengage them quickly.  
Auger Control Handle  
Recoil Starter  
Gasoline Cap  
Primer  
Key  
Electric Starter(If Equipped)  
Spark Plug Access  
Discharge  
Chute  
Oil Fill Plug  
Choke  
Lever  
Auger  
Shave Plate  
Figure 3  
Auger Control Handle  
Primer Button  
Located on the upper handle, the auger control handle  
is used to engage and disengage the auger. The snow  
thrower is designed to propel by the rotation of the  
auger. Pull the auger control handle back against the  
upper handle to engage the auger; release to  
disengage.  
Used to inject fuel directly into the carburetor to insure  
fast starts in cold weather. Follow engine manual to  
prime engine.  
Ignition Key  
Used to start engine. Put key in “ON” position to start  
for both electric and recoil start engines. Follow starting  
instructions given in the next section.  
Discharge Chute  
The angle of the discharge chute controls the distance  
that the snow is thrown. Tilt the discharge chute up for  
greater distance; tilt down for less distance. Loosen the  
hand knob on the side of the discharge chute to adjust.  
Tilt the chute to the desired position, and tighten the  
knob.  
Recoil Starter  
Used to manually start the engine.  
Electric Starter (If Equipped)  
Used to start engine with a 120V power source.  
Plug for Electric Start  
Requires use of a three-prong outdoor extension cord  
and a 120V power source.  
Choke Lever  
The location of the choke lever is indicated in Figure 3  
inset. You will have to use this lever to start the engine.  
Push the lever all the way up to the FULL/ON position,  
or all the way down to the OFF position as desired.  
Spark Plug Access  
Spark plug located under the access cover.  
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SECTION 4: OPERATING YOUR SNOW THROWER  
The electric starter is equipped with a grounded  
Before Starting  
three-wire power cord and plug, and is designed to  
operate on 120 volt AC household current.  
Determine that your house wiring is a three-wire  
grounded system. Ask a licensed electrician if you  
are not certain.  
If your home wiring system is not a three-wire  
grounded system, do not use this electric starter  
under any conditions.  
If your home electrical system is grounded, but  
a three-hole receptacle is not available, one should  
be installed by a licensed electrician before using  
the electric starter.  
WARNING: Read, understand, and follow all  
instructions and warnings on the machine and  
in this manual before operating.  
The spark plug wire was disconnected for safety.  
Attach spark plug wire to spark plug before starting.  
Gas and Oil Fill-Up  
Check oil and gasoline level and add if necessary.  
Follow related instructions in the separate engine  
manual packed with your snow thrower.  
If you have a grounded three-prong receptacle,  
proceed as follows.  
Move Choke Control to “Full” position.  
Push Primer three (3) times, making sure to cover  
vent hole when pushing.  
Connect power cord to switch box on dash panel.  
Plug the other end of power cord into a three-prong  
120-volt, grounded, AC receptacle.  
Push starter button to crank engine. As you crank  
the engine, move choke lever to FULL choke  
position.  
When engine starts, release starter button, and  
move choke gradually to OFF. If engine falters,  
move choke immediately to FULL and then  
gradually to OFF.  
When disconnecting the power cord, always unplug  
from the three-prong receptacle first, and then from  
the snow thrower.  
WARNING: Use extreme care when  
handling gasoline. Gasoline is extremely  
flammable and the vapors are explosive. Never  
fuel the machine indoors or while the engine is  
hot or running. Extinguish cigarettes, cigars,  
pipes and other sources of ignition.  
To Start Engine  
Insert ignition key into slot. Turn key to ON position.  
Now follow the instructions below as it pertains to  
your unit. See Figure 4 for location of controls.  
Electric Starter(If Equipped)  
WARNING: The electric starter must be  
used with a properly grounded three-prong  
receptacle at all times to avoid the possibility of  
electric shock. Follow all instructions carefully  
prior to operating the electric starter.  
Recoil Starter  
Move choke lever to FULL choke position (cold  
engine start).  
If engine is warm, place choke in OFF position  
instead of FULL.  
Push primer button two or three times for cold  
engine start.  
Press auger  
control handle  
to engage  
auger  
If engine is warm, push primer button only once.  
NOTE: Always cover vent hole in primer button when  
pushing. Additional priming may be necessary for first  
start if temperature is below 15° F (-9° C).  
Recoil  
Primer  
Starter  
Key  
Grasp starter handle and pull rope out slowly, until  
it pulls slightly harder. Let rope rewind slowly.  
Pull starter handle rapidly. Do not allow handle to  
snap back. Allow it to rewind slowly while keeping a  
firm hold on the starter handle.  
Electric  
Starter  
(If Equipped)  
Choke  
Lever  
As engine warms up and begins to operate evenly,  
rotate choke lever slowly to OFF position. If engine  
falters, return to FULL choke, then slowly move to  
OFF position.  
Spark Plug Access  
Figure 4  
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Position the discharge chute opening by using the  
Chute Handle to throw the snow in the desired  
direction. See Figure 5.  
To Stop Engine  
To stop engine, turn ignition key counter-clockwise.  
Disconnect the spark plug wire from the spark plug  
to prevent accidental starting while equipment is  
unattended.  
Wing Knob  
To help prevent possible freeze-up of starter,  
proceed as follows:  
Upper Chute  
Run engine for a few minutes before stopping to  
help dry off any moisture on the engine.  
Electric Starter (If Equipped): Connect power  
cord to switch box on engine, then to 120 volt AC  
receptacle. With the engine running, push starter  
button and spin the starter for several seconds. The  
unusual sound made by spinning the starter will not  
harm engine or starter. Disconnect the power cord  
from receptacle first, and then from switch box.  
Recoil Starter: With engine running, pull starter  
rope with a rapid, continuous full arm stroke three  
or four times. Pulling the starter rope will produce a  
loud clattering sound, which is not harmful to the  
engine or starter.  
Chute Handle  
Figure 5  
Operating Tips  
Discharge snow downwind whenever possible.  
Slightly overlap each previously cleared path.  
Lifting up on the handle will allow the rubber on the  
augers to propel the snow thrower forward. Pushing  
downward on the handle will raise the augers off  
the ground and stop forward motion.  
Wipe all snow and moisture from the carburetor  
cover in the area of the control levers. Also, move  
control levers back and forth several times. Leave  
throttle control lever in the STOP or OFF position.  
Leave choke control in the FULL choke position.  
Remove ignition key and disconnect spark plug  
wire to prevent accidental starting.  
NOTE: Excessive upward pressure on the handle will  
result in premature wear on the rubber auger blades  
which would not be covered by warranty.  
Run the engine for a few minutes before stopping to  
help dry any moisture on the engine.  
Clean the snow thrower thoroughly after each use.  
Operating the Snow Thrower  
The pitch of the discharge chute controls the angle at  
which the snow is thrown.  
WARNING: Muffler, engine and surrounding  
areas become hot and can cause a burn. Do  
not touch.  
Loosen the wing knob found on the left side of the  
discharge chute and pivot the upper chute upward  
or downward to the desired pitch. Retighten the  
wing knob before operating the snow thrower.  
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SECTION 5: MAKING ADJUSTMENTS  
WARNING: NEVER attempt to make any  
adjustments while the engine is running,  
except where specified in the operator’s  
manual.  
Shave Plate  
To check the adjustment of the shave plate, place  
the unit on a level surface. See Figure 6. The  
wheels, shave plate and augers should all contact  
level surface. Note that if the shave plate is  
adjusted too high, snow may blow under the  
housing. If the shave plate wears out excessively,  
or the unit does not self-propel, the shave plate  
may be too low and needs to be adjusted.  
NOTE: On new units or units with a new shave plate  
installed, the augers may be slightly off the ground.  
Lock Nut & Carriage Bolt  
Figure 7  
Control Cable  
As a result of both the control cable and the drive belt  
stretching due to wear, periodic adjustments may be  
necessary.  
If the auger seems to hesitate when rotating while the  
engine maintains a constant speed, an adjustment is  
necessary. Proceed as follows:  
The upper hole in the control handle provides an  
adjustment in cable tension. To adjust, disconnect the  
end of control cable from the bottom hole in the control  
handle and reinsert it in the upper hole. Test the snow  
thrower to see if there is a noticeable difference.  
Augers  
Shave Plate  
Figure 6  
To adjust, tip the snow thrower back so that it rests  
on the handle. Loosen the four lock nuts and bolts  
which secure the shave plate to the housing. See  
Figure 7. Move the shave plate to desired position  
and retighten the nuts and bolts securely.  
Carburetor  
WARNING: If any adjustments need to be  
made to the engine while the engine is running  
(e.g. carburetor), keep clear of all moving parts.  
Be careful of muffler, engine and other  
surrounding heated surfaces.  
Refer to the separate engine manual, packed with  
your unit, for carburetor adjustment information.  
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SECTION 6: MAINTAINING YOUR SNOW THROWER  
Reassemble new belt. Reinstall the belt cover.  
WARNING: Before servicing, repairing, or  
inspecting, disengage the auger control bail  
and stop engine. Wait until all moving parts  
have come to a complete stop. Disconnect  
spark plug wire and ground it against the  
engine to prevent unintended starting.  
Replacing Shave Plate  
The shave plate is attached to the bottom of the auger  
housing and is subject to wear. It should be checked  
periodically. There are two wearing edges and the  
shave plate can be reversed. Refer to Figure 6. To  
replace or reverse the shave plate proceed as follows:  
Replacing Belt  
Remove the four carriage bolts and hex lock nuts  
which attach it to the snow thrower housing.  
Install new shave plate, making sure the heads of  
the carriage bolts are on the inside of the housing.  
Adjust the shave plate according to instructions on  
page 9. Tighten securely.  
Remove the belt cover by removing five hex  
screws. See Figure 8.  
Hex  
Screw  
Engine  
Refer to the separate engine manual for all engine  
maintenance procedures.  
Check engine and snow thrower frequently for  
loose hardware, and tighten as needed.  
Hex Screw  
Lubrication  
Belt Cover  
Figure 8  
Lubricate pivot points on the auger control handle and  
the extension spring at the end of the control cable with  
a light oil once every season and before storage of the  
snow thrower at the end of the season.  
Pull up on the idler pulley and slip the belt off the  
engine and auger pulley. See Figure 9.  
Replacing the Auger’s Rubber Paddles  
The snow thrower auger’s rubber paddles are subject  
to wear and should be replaced if any signs of  
excessive wear is present.  
Idler Pulley  
To change the rubber paddles, proceed as follows:  
Engine  
Pulley  
Remove the existing rubber paddles by  
unthreading the self-tapping screws which secure  
them to the auger.  
Secure the replacement rubber paddles to the  
auger using the hardware removed earlier.  
Drive  
Auger  
Belt  
Pulley  
Figure 9  
SECTION 7: OFF-SEASON STORAGE  
Follow “Storage” instructions in the Engine Manual.  
Store in a clean, dry area. Block the snow thrower  
up so it is not resting on the rubber auger blades.  
WARNING: Never store engine with fuel in  
tank indoors or in enclosed, poorly ventilated  
areas where fuel fumes may reach an open  
flame, spark or pilot light as on a furnace, water  
heater, clothes dryer, or other gas appliance.  
NOTE: When storing any type of power equipment in a  
poorly ventilated or metal storage shed, care should be  
taken to rustproof the equipment, especially springs,  
cables and all moving parts.  
Clean snow thrower thoroughly.  
Lubricate as instructed in “Maintaining Your Snow  
Thrower” section of this manual.  
10  
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SECTION 8: TROUBLESHOOTING GUIDE  
Problem  
Cause  
Remedy  
Engine fails to start  
1. Key not in ignition switch or not in ON position. 1. Insert key and turn to ON position  
2. Fuel tank empty, or stale fuel  
2. Fill tank with clean fresh gasoline/ oil  
mixture as specified in the engine manual.  
3. Clean fuel line  
4. Connect wire to spark plug.  
3. Blocked fuel line  
4. Spark plug wire disconnected  
5. Faulty spark plug  
5. Clean spark plug, readjust gap, or replace.  
1. Move choke lever to off position.  
Engine runs erratic  
1. Unit running on choke  
2. Fuel line blocked, or stale fuel  
3. Water or dirt in fuel  
system  
2. Clean fuel line and fill tank with fresh,  
clean gasoline.  
3. Refer to engine manual on remedy.  
4. Refer to engine manual.  
4. Carburetor out of adjustment  
Loss of power  
1. Spark plug wire loose  
1. Connect and tighten spark plug wire.  
2. Clear vent.  
2. Vent in fuel cap plugged  
3. Remove obstruction from exhaust pipe.  
3. Engine exhaust pipe plugged.  
Excessive vibration  
1. Loose parts or damaged auger  
1. Stop engine immediately and disconnect  
spark plug wire. Check for possible  
damage. Tighten all bolts and nuts.  
Repair as needed. If the problem persists,  
take unit to an authorized service dealer.  
Unit fails to self-propel 1. Drive cable out of adjustment  
2. Drive belt damaged  
1. Adjust the control cable as instructed on  
page 9 of this manual.  
2. Inspect the drive belt for damage and  
replace if necessary as instructed on  
page 10 of this manual.  
Unit fails to discharge 1. Discharge chute clogged  
snow  
1. Stop engine immediately and disconnect  
spark plug wire. Clean discharge chute  
and the auger housing.  
2. Stop engine immediately and disconnect  
2. Foreign object lodged in auger  
3. Drive cable out of adjustment  
spark plug wire. Remove object.  
3. Adjust the control cable as instructed on  
page 9 of this manual.  
4. Inspect the drive belt for damage and  
replace if necessary as instructed on  
page 10 of this manual  
4. Drive belt loose or damaged  
For repairs beyond the minor adjustments listed above, contact your nearest authorized service representative or  
call for the Customer Support Center. Refer to the engine manual for more engine related information.  
For US Customers: 1- (330) 220-4MTD (4683) or 1- (800)-800-7310  
For Canadian Customers: 1-800-668-1238  
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