Operating Instructions
Troubleshooting
Read this manual carefully before you use this machine and keep it handy for future reference. For safe and correct use, be sure to read the
Safety Information in "About This Machine" before using the machine.
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Manuals for This Machine
Refer to the manuals that are relevant to what you want to do with the machine.
❖ About This Machine
Be sure to read the Safety Information in this manual before using the ma-
chine.
This manual provides an introduction to the functions of the machine. It also
explains the control panel, preparation procedures for using the machine,
how to enter text, and how to install the CD-ROMs provided.
❖ General Settings Guide
Explains User Tools settings, and Address Book procedures such as register-
ing fax numbers, e-mail addresses, and user codes. Also refer to this manual
for explanations on how to connect the machine.
❖ Troubleshooting
Provides a guide to solving common problems, and explains how to replace
paper, toner, staples, and other consumables.
❖ Security Reference
This manual is for administrators of the machine. It explains security func-
tions that the administrators can use to protect data from being tampered, or
prevent the machine from unauthorized use.
Also refer to this manual for the procedures for registering administrators, as
well as setting user and administrator authentication.
❖ Copy/ Document Server Reference
Explains Copier and Document Server functions and operations. Also refer to
this manual for explanations on how to place originals.
❖ Facsimile Reference
Explains Facsimile functions and operations.
❖ Printer Reference
Explains Printer functions and operations.
❖ Scanner Reference
Explains Scanner functions and operations.
❖ Network Guide
Explains how to configure and operate the machine in a network environ-
ment, and use the software provided.
This manual covers all models, and includes descriptions of functions and
settings that might not be available on this machine. Images, illustrations, and
information about operating systems that are supported might also differ
slightly from those of this machine.
i
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❖ Other manuals
• Information
• PostScript3 Supplement
• UNIX Supplement
• Manuals for DeskTopBinder Lite
Note
❒ Manuals provided are specific to machine types.
❒ Adobe Acrobat Reader/Adobe Reader must be installed in order to view the
manuals as PDF files.
❒ For “UNIX Supplement”, please visit our Web site or consult an authorized
dealer.
❒ “PostScript3 Supplement” and “UNIX Supplement” include descriptions of
functions and settings that might not be available on this machine.
ii
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TABLE OF CONTENTS
Manuals for This Machine......................................................................................i
How to Read This Manual .....................................................................................1
Symbols .....................................................................................................................1
Names of Major Options ............................................................................................2
Indicators................................................................................................................3
Panel Tone..............................................................................................................4
Checking Machine Status and Settings...............................................................5
When a Job is Not Performed.............................................................................14
When a Message Appears...................................................................................19
When Memory is Full ...............................................................................................29
Adjusting the Volume..........................................................................................31
When a Message Appears...................................................................................33
When Memory is Full ...............................................................................................43
If an Error Report is Printed................................................................................44
Error Mail Notification...............................................................................................46
Error Report (E-Mail)................................................................................................46
Server-Generated Error E-mail ................................................................................46
Windows 95/98/Me...................................................................................................47
Windows 2000..........................................................................................................48
Windows XP, Windows Server 2003........................................................................48
Windows NT 4.0.......................................................................................................49
If USB Connection Fails ......................................................................................50
When a Message Appears...................................................................................51
Status Messages......................................................................................................51
Alert Messages ........................................................................................................52
Checking the Error Log ............................................................................................53
iii
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When You Cannot Print.......................................................................................54
Other Printing Problems .....................................................................................57
When Stored Files Cannot be Accessed .................................................................66
When the TWAIN Driver Cannot be Started ............................................................66
When Stored Files Cannot be Edited.......................................................................67
When a Message is Displayed............................................................................68
Loading paper ......................................................................................................79
Loading Paper into the Paper Trays ........................................................................80
Loading Paper into the Large Capacity Tray (LCT) .................................................81
Changing the Paper Size.....................................................................................83
Changing the Paper Size in the Paper Tray.............................................................84
Adding Toner........................................................................................................89
Inserting Toner.........................................................................................................90
When Toner Remains ..............................................................................................91
Used Toner ..............................................................................................................91
Maintenance .........................................................................................................92
Adjusting the Color Registration...............................................................................92
Auto Color Calibration..............................................................................................94
Adding Staples.....................................................................................................98
SR790 ......................................................................................................................98
Finisher SR3030 and Booklet Finisher SR3020.......................................................99
Booklet Finisher SR3020 (Saddle Stitch)...............................................................100
Replacing the Stamp Cartridge ........................................................................101
iv
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Removing Jammed Paper.................................................................................103
Locating Jammed Paper ........................................................................................104
Removing Jammed Paper......................................................................................105
Removing Jammed Staples ..............................................................................111
SR790 ....................................................................................................................111
Booklet Finisher SR3020 (Saddle Stitch)...............................................................113
Removing Punch Waste....................................................................................114
Where to Put Your Machine ..............................................................................117
Machine Environment ............................................................................................117
Moving....................................................................................................................119
Power Connection..................................................................................................120
Access to the Machine...........................................................................................121
Maintaining Your Machine ................................................................................122
Cleaning the Exposure Glass.................................................................................122
Cleaning the Exposure Glass Cover......................................................................123
Cleaning the Auto Document Feeder.....................................................................123
Cleaning the Dustproof Glass ................................................................................124
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vi
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How to Read This Manual
Symbols
This manual uses the following symbols:
Indicates important safety notes.
Ignoring these notes could result in serious injury or death. Be sure to read these
notes. They can be found in the “Safety Information” section of About This Ma-
chine.
Indicates important safety notes.
Ignoring these notes could result in moderate or minor injury, or damage to the
machine or to property. Be sure to read these notes. They can be found in the
“Safety Information” section of About This Machine.
Indicates points to pay attention to when using the machine, and explanations
of likely causes of paper misfeeds, damage to originals, or loss of data. Be sure
to read these explanations.
Indicates supplementary explanations of the machine’s functions, and instruc-
tions on resolving user errors.
This symbol is located at the end of sections. It indicates where you can find fur-
ther relevant information.
[ ]
Indicates the names of keys that appear on the machine’s display panel.
{ }
Indicates the names of keys on the machine’s control panel.
1
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Names of Major Options
Major options of this machine are referred to as follows in this manual:
• Auto Document Feeder → ADF
• Booklet Finisher SR3020 → Booklet Finisher SR3020
• Finisher SR3030 → Finisher SR3030
• Finisher SR790 → SR790
2
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1. When the Machine Does
Not Operate As wanted
This chapter explains basic troubleshooting procedures that are applicable to all
functions of this machine.
Indicators
This section explains Indicators displayed when the machine requires the user
to remove misfed paper, add paper, or other perform other procedures.
x: Misfeed indicator
Appears when a misfeed occurs.
B: Add Paper indicator
D: Add Toner indicator
d: Add Staple indicator
Appears when paper-out condition occurs.
Appears when toner runs out.
Appears when staples run out.
y: Empty Hole Punch Receptacle
indicator
Appears when the hole punch receptacle is full.
L: Service Call indicator
Appears when the machine is malfunctioning or re-
quires maintenance.
M: Open Cover indicator
Appears when the front cover, etc., is open.
3
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When the Machine Does Not Operate As wanted
Panel Tone
The following table explains the meaning of the various beep patterns that the
machine produces to alert users about left originals and other machine condi-
tions.
1
Beep pattern
Meaning
Cause
Two long beeps.
Machine has warmed up. After cooling or being switched on, the
machine has fully warmed up and is
ready for use.
Single short beep.
Panel/screen input ac-
cepted.
A control panel or screen key was
pressed. Single short beeps are pro-
duced only when valid keys are
pressed.
Single long beep.
Four long beeps.
Job completed.
Soft alert.
A Copier/Document Server Features
job has finished.
The initial screen returns when the ma-
chine goes into energy-saving mode
and when simplified display is can-
celled.
Four long beeps repeated Soft alert.
five times.
An original has been left on the expo-
sure glass, paper is empty, or the punch
waste box is full.
Five short beeps repeated Strong alert.
five time.
The machine requires user attention be-
cause paper has jammed, the toner
needs replenishing, or other problems
have occurred.
Note
❒ Users cannot mute the machine's beep alerts. When the machine beeps to alert
users of a paper jam or toner request, if the machine's covers are opened and
closed repeatedly within a short space of time, the beep alert might continue,
even after normal status has resumed.
Reference
For details about enabling or disabling beep alerts, see “The System Settings”,
General Settings Guide.
4
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Checking Machine Status and Settings
Checking Machine Status and Settings
You can check the machine's system status.
1
❖ Maintenance Info
You can check the following items under [Maintenance Info]:
• [Remaining Toner]
Displays the amount of remaining toner.
• [No Staples]
Displays whether there are staples remaining or not.
• [Punch Receptacle Full]
Displays whether the hole punch receptacle is full.
• [Paper Tray]
Displays the paper type and size loaded in the paper tray.
• [Output Tray Full]
Displays whether the output tray is overloaded.
• [Original Misfeed]
Displays state of and solutions for original misfeeds.
• [Paper Misfeed]
Displays state of and solutions for paper jams.
• [Cover Open]
Indicates whether front cover, duplex unit, etc., is open.
❖ Data Storage
You can check the following items under [Data Storage]:
• [HDD Remaining Memory]
Displays the amount of available hard disk drive memory.
• [HDD File(s)]
Displays the total number of jobs stored in the hard disk drive.
• [Print Job(s)]
Displays the number of jobs for Hold print/Stored print/Locked
print/Sample print.
• [Fax TX / RX File(s)]
Displays the number of TX standby files, Print memory lock files, Recep-
tion print files, and other files stored in the hard disk drive.
• [Memory Erase Status]
Displays the state of the memory data.
5
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When the Machine Does Not Operate As wanted
❖ Machine Address Info
You can check the following items under [Machine Address Info]:
• [Fax No.]
Displays the machine's fax number.
1
• [H.323 Own Fax No.]
Displays the machine's alias telephone number.
• [SIP User Name]
Displays the machine's SIP user name.
• [Fax E-mail Account]
Displays the machine's fax e-mail account.
• [Machine IPv4 Address]
Displays the machine's IPv4 address.
• [Machine IPv6 Address]
Displays the machine's IPv6 address.
❖ Inquiry
You can check the following items under [Inquiry]:
• [Machine Repairs]
Displays the machine number and contact number that are required for
service.
• [Sales Representative]
Displays the sales representative's telephone number.
• [Supply Order]
Displays the contact number for placing supply orders.
• [Supply Details]
Displays the name of toner, staples, etc., used on the machine.
6
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Checking Machine Status and Settings
A On the control panel, press [System Status] on the control panel.
1
B Press each tab and check the contents.
C After checking the information, press [Exit]. The previous screen returns.
Note
❒ [No Staples], [Punch Receptacle Full], [Output Tray Full], [Original Misfeed], [Paper
Misfeed], and [Cover Open] appear only when these errors occur.
❒ For details about how to locate and remove misfeeds, see “Checking
Jammed Paper” or “Removing Jammed Paper”.
Reference
7
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When the Machine Does Not Operate As wanted
When an Indicator to the Right of a
Function Key is Lit
When an indicator to the right of a function key lights up, press the correspond-
ing function key. Then, follow the instructions displayed on the control panel.
1
AQE037S
If an error occurs in the function you are using, check the message that appears
on the control panel, and then refer to “When a Message is Displayed” for the
relevant function.
Following explain the main reasons the function key is lit.
Problem
Cause
Solution
Documents and re-
The paper output tray Remove the paper from the tray.
ports do not print out. is full.
Documents and re-
ports do not print out. left.
An error has occurred. The function whose in- Record the code number shown in the display
dicator is lit is defec-
tive.
and contact your service representative. See
“When a Message displayed” of each chapter.
You can use other functions normally.
The machine is unable A network error has
•
•
Check the displayed message and take an
appropriate action. See “When a Message
displayed” of each chapter.
to connect to the net-
occurred.
work.
Check that the machine is correctly con-
nected to the network, and that the ma-
chine is correctly set. See “Network
Settings”, General Settings Guide.
•
•
Contact the administrator.
When the function key is still lit, even if
you take the measures above, contact
your service representative.
Reference
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8
When You Have Problems Operating the Machine
When You Have Problems Operating the
Machine
1
The following chart gives explanations of common problems and messages.
If other messages appear, follow the instructions displayed.
Important
❒ Check the contact address and Serial No. of Machine shown in the call service
message (L), and then contact your service representative.
Problem
Cause
Solution
Although the copier
Functions other than the Wait a little longer.
screen appears when the copier function are not
machine is turned on us- yet ready.
ing the main power
switch, it cannot be
switched to another
screen by pressing the
{Printer} or {Scanner} key.
The machine has just
been turned on and the
Functions other than the Wait a little longer.
copier function are not
User Tools screen is dis- yet ready. Time required
played, but the User
Tools menu has items
missing.
varies by function. Func-
tions appear in the User
Tools menu when they
become ready for use.
The main power indica-
tor continues blinking
and does not turn off
when pressed.
This occurs in the follow- Close ADF, and check if the machine is
ing cases:
communicating with a computer.
•
•
ADF is open.
The machine is com-
municating with ex-
ternal equipment.
•
The hard disk is ac-
tive.
The display is off.
The display is off.
The machine is in Energy Press the {Energy Saver} key to cancel
Saver mode.
Energy Saver Mode. mode.
The operation switch is
turned off.
Turn on the operation switch.
Nothing happens when
the operation switch is
turned on.
The main power switch is Turn on the main power switch.
turned off.
This message appears
when you turn on the op-
eration switch.
Wait for the machine to get ready.
Wait for the machine to get ready.
“Please wait.”
appears.
This message appears
when you change the ton-
er cartridge.
“Please wait.”
appears.
9
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When the Machine Does Not Operate As wanted
Problem
Cause
Solution
The scanned originals ex-
ceed the number of
sheets/pages that can be
stored in the hard disk.
•
•
Press [Store File] to store pages that
have been scanned. Delete unneces-
sary files with [Delete File].
“Memory is full.
Do you want to
store scanned
file?” appears.
Press [No] if you are not storing pag-
es that have been scanned. Delete
unnecessary files with [Delete File].
1
The machine is perform- The machine may perform periodic
ing image adjustment op- maintenance during operations. The
“Self check-
ing...” appears.
erations.
frequency and duration of maintenance
depends on the humidity, temperature,
and printing factors such as number of
prints, paper size, and paper type. Wait
for the machine to get ready.
The user code entry
screen is displayed.
Users are restricted by
user management.
Enter the user code (up to eight digits),
and then press [OK].
The Authentication
screen appears.
Basic Authentication,
Windows Authentica-
tion, LDAP Authentica-
Enter your login user name and user
password. See “When the Authentica-
tion Screen is Displayed”, About This
tion or Integration Server Machine.
Authentication is set.
The use of the function is Contact the administrator.
restricted to authenticat-
ed users only.
“You do not have
the privileges to
use this func-
tion.” is displayed.
This user code is not al-
lowed to use the function that the display goes off, and then
selected.
Press the {Energy Saver} key. Confirm
“You do not have
the privileges to
use this func-
tion.” continues to be
displayed even though
you have entered a valid
user code.
press the {Energy Saver} key again. The
display will return to the user code en-
try display. When printing under the
copier or printer function, press the
{Energy Saver} key only after printing
has finished.
An error message re-
mains, even if misfed pa-
per is removed.
•
•
When a misfeed mes- Clear misfed paper, and then open and
and close the cover as
required.
Paper is still jammed
in the tray.
Original images are
printed on the reverse
side of the paper.
You may have loaded the Load paper correctly. Place paper in the
paper incorrectly.
paper tray with the print side up. Load
paper into the bypass tray with the
print side down. See p.82 “Orientation-
10
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When You Have Problems Operating the Machine
Problem
Cause
Solution
Misfeeds occur frequently. The tray's side fences
may not be locked.
•
•
Remove the paper. See p.103 “Re-
Check the side fences are locked.
1
Misfeeds occur frequently. The tray's end fence may
not be set properly.
•
•
Remove the paper. See p.103 “Re-
Check the end fence is set properly.
Misfeeds occur frequently. Paper of undetectable
size has been loaded.
•
•
Remove the paper. See p.103 “Re-
When loading the paper of unde-
tectable size, specify the paper size
in “Tray Paper Size”. See “Paper
Size: Tray 1-4”, General Settings
Guide and “Copy Paper”, About
This Machine.
Misfeeds occur frequently. There is a foreign object
on the finisher tray.
•
•
Remove the paper. See p.103 “Re-
Do not place anything on the finish-
er tray. It may cause a paper jam.
Misfeeds occur frequently. The staple cartridge is not The Booklet Finisher SR3020 requires
set correctly.
the saddle stitch stapler cartridge also.
Cannot print in duplex
mode.
[1 Sided Copy] is selected
for Paper Type: Tray 1-4. Tray 1-4 See “Paper Size: Tray 1-4”,
Select [2 Sided Copy] for Paper Type:
General Settings Guide.
Cannot print in duplex
mode.
You cannot select duplex Select a paper type that allows duplex
printing if the paper type printing. See “Paper Size: Tray 1-4”,
is set to [OHP], [Thin Pa-
per], [Label Paper], [Thick
Paper 2] or [Thick Paper 3].
General Settings Guide.
Authentication failed.
The entered login user
Inquire the user administrator for the
name or login password correct login user name and login pass-
is not correct. word.
Authentication failed.
The selected file(s) con-
The machine cannot per- Contact the administrator.
form authentication.
You have tried to delete
Files can be deleted by the person who
tained file(s) without ac- files without the authori- created the file. To delete a file which
cess privileges. Only
file(s) with access privi-
leges will be deleted.
ty to do so.
you are not authorized to delete, con-
tact the person who created the file.
11
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When the Machine Does Not Operate As wanted
❖ Document Server
Problem
Cause
The number of scanned
pages exceeds the capaci- [Store File]. Scanned data is stored as a
ty per file of the Docu-
Solution
To store scanned pages as a file, press
“Exceeded max.
number of pages
per file. Do you
want to store the
scanned pages as
1 file?” appears.
1
file in the Document Server. If you do
not want to store scanned pages, press
[No]. Scanned data is deleted.
ment Server.
You forgot your pass-
word.
You cannot access a pro- Contact the administrator.
tected file without enter-
To delete the files stored in the docu-
ing the password.
ment server, select [Delete All Files in Doc-
ument Server]. As this will permanently
delete every single file, make sure the
document server does not contain any
files you want to keep. See “Delete All
Files in Document Server”, General Set-
tings Guide.
You cannot find out what You may not be able to
You can switch the Select File screen be-
is stored in a file.
ascertain the contents of a tween [List] and [Thumbnail] display to
file simply from the file
check the contents of the file. In list dis-
play, the file name, date and time of
storage, and user name are shown. In
thumbnail display, an image of the
stored file appears. You can enlarge the
image by pressing [Preview]. Use the Se-
lect File screen to check information
other than the file name. See “Checking
the Details of a Stored Document”,
Copy/Document Server Reference.
name.
Memory frequently be-
comes full.
The document server
memory is full.
Delete unnecessary files. On the file se-
lection display, select unnecessary files,
and then press [Delete File]. If this does
not increase available memory, do the
following.
•
Switch to the scanner screen, and
then delete unnecessary files stored
under the scanner function.
•
Switch to the printer screen, and
then delete unnecessary files stored
under Sample Print, Locked Print,
Hold Print, or Stored Print.
12
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When You Have Problems Operating the Machine
Problem
Cause
Solution
You want to check print You can print a single
Check print quality by printing out
quality before making a
large print run.
copy without specifying only the first set using the {Sample
the setting again.
Copy} key.
Copier or Scanner func-
tion is in use.
To cancel a job in progress, first press
[Exit], and then press the {Copy} key or
{Scanner} key. Next, press the
1
“Original is be-
ing scanned by
anotherfunction.
Please wait.” ap-
pears.
{Clear/Stop} key. When the message
“The Stop key was pressed.
Stop copying?” press [Stop].
The image data may have Pressing [Exit] displays the preview
been corrupted. screen without a thumbnail.
“Cannot display
preview of this
page.” appears, and
you can not check the
thumb nail image.
Note
❒ If you cannot make copies as you want because of paper type, paper size, or
paper capacity problems, use recommended paper. See “Copy Paper”, About
This Machine.
❒ Using curled paper often causes misfeeds, soiled paper edges, or slipped po-
sitions while performing staple or stack printing. When using curled paper,
take the stiffness out of the paper with your hands to straighten out the curl,
or load the paper up side down. Also, to prevent paper from curling, lay pa-
per on a flat surface, and do not lean it against the wall.
13
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When the Machine Does Not Operate As wanted
When a Job is Not Performed
If you cannot execute a function, it may be that the machine is being held up by
another function.
1
If you cannot execute a function, terminate any other functions currently active,
and then try executing the function again. In certain cases, you can carry out an-
other job (copier, document server, printer, scanner) without canceling the cur-
rent job being performed. Performing multiple functions simultaneously like
this is called “Multi-accessing”.
Combination Chart
❖ Function Compatibility
The chart shows Function Compatibility when print priority is set to “Inter-
leave”. See “Print Priority”, General Settings Guide.
: Simultaneous operations are possible.
: Operation is enabled when the relevant function key is pressed and re-
mote switching (of the scanner/external extension) is done.
: Operation is enabled when the {Interrupt} key is pressed to interrupt the
preceding operation.
→ : Operation is performed automatically once the preceding operation ends.
× : The operation must be started once the preceding operation ends. (Simul-
taneous operations are not possible.)
14
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When a Job is Not Performed
Mode after you select Copy
Facsimile
Printer
1
Mode before you select
Operations
for Copying
×
×
×
Stapling
Sort
→
×
*
*
*
*
*
*
*
*
*
*
*
×
*
*
*
*
*
*
*
Operations
for Copying
×
×
×
×
×
×
×
×
×
×
×
×
×
×
×
×
Copying
→
→ →
→
→
Transmission
Operation/Man-
ual Reception
Operation
×
×
×
×
×
×
Scanning an
original for
Memory
×
×
×
×
×
×
×
×
×
*
Transmission
15
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When the Machine Does Not Operate As wanted
Mode after you select Copy
Facsimile
Printer
1
Mode before you select
Memory
Transmission
→
→
*
*
*
*
Immediate
Transmission
×
×
×
×
×
×
×
×
×
×
×
×
*
*
*
Memory Re-
ception
*
*
*
*
Printing Re-
ceived Data
×
*
*
Data Reception
Printing
→ → →
→ →
Stapling
→
→ →
*
*
*
*
Operations
for scanning
×
×
×
×
Scanning
×
*
*
*
*
*
16
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When a Job is Not Performed
Mode after you select Copy
Facsimile
Printer
1
Mode before you select
TWAIN
Scanning
×
×
×
×
×
×
×
×
×
×
×
×
×
×
×
×
×
×
×
×
×
Operations
for Docu-
ment Server
×
×
Scanning a
×
×
Document to
Store in Doc-
ument Server
*
Printingfrom
Document
Server
*
*
*
*
Printingfrom
Document
Server
*
Sending a
Facsimile
→
from Docu-
ment Server
Printing
*
17
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When the Machine Does Not Operate As wanted
*1
Simultaneous operations are only possible after the preceding job documents are all
scanned and [New Job] key appears.
*2
You can scan a document after the preceding job documents are all scanned.
*3
Operation is possible when extra lines are added.
*4
During stapling, printing automatically starts after the current job.
*5
Stapling is not available.
1
*6
Simultaneous operation become possible after you press [New Job] key.
*7
During parallel reception, any subsequent job is suspended until the receptions are
completed.
Note
❒ Stapling cannot be used at the same time for multiple functions.
❒ If the machine is capable of executing multiple functions simultaneously,
specify which function should have priority in “Print Priority”. This setting is
factory-preset to “Display Mode”. For setting of Printing Priority Function,
see “Print Priority”, General Settings Guide.
❒ When Booklet Finisher SR3020, Finisher SR3030 or SR790 is installed on the
machine, you can specify the output tray where documents are delivered. See
“Output tray settings”, General Settings Guide.
❒ While printing is in progress, scanning a document using another function
may take more time.
18
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2. Troubleshooting When
Using the Copy Function
This chapter explains likely causes of and possible solutions for copier function
problems.
When a Message Appears
This section explains the machine's main messages. If other messages appear,
follow the instructions they contain.
Important
Message
Cause
Solution
Improper original is
placed.
Select paper manually, not in Auto Pa-
per Select mode, and do not use Auto
Reduce/Enlarge function. See “Sizes
difficult to detect”, Copy/Document
Server Reference.
Cannot detect
original size.
Improper original is
placed.
Place the original on the exposure glass.
See “Placing Originals on the Exposure
Glass” and “Sizes difficult to detect”,
Copy/Document Server Reference.
Cannot detect
original size.
Original is not placed.
Place your originals.
Cannot detect
original size.
Original is not placed in a Change the orientation of the original.
proper orientation.
Check original
orientation.
Improper paper size is
set.
If you press the {Start} key, copy will
Check paper size.
start onto the selected paper.
A size of paper for which Select the proper paper size. See “Sort”,
Rotate Sort is
not available
with this paper
size.
Rotate Sort is not avail-
able is selected.
Copy/Document Server Reference.
A paper size not available The following paper sizes are available
Duplex is not
in Duplex mode has been for Duplex mode: A3L, B4L, A4KL,
available with
this paper size.
selected.
B5KL, A5K, 11”×17”L, Legal
(81/2”×14”)L, 81/4”×14”L, Letter
(81/2”×11”)KL, Executive
(71/4”×101/2”)KL, F/GL (8”×13”)L,
Foolscap (8”×13”)L, Folio
(81/4”×13”)L, 11”×15”L, 10”×14”L,
8”×10”L, 8KL, 16KKL. Select one of
these sizes.
19
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Troubleshooting When Using the Copy Function
Message
Cause
Solution
The Punch function can- The following paper sizes are available
Cannot punch this
paper size.
not be used with paper
size selected.
for Punch mode:
•
2 holes:
A3L,B4L,A4KL,B5KL,A5KL,
11”×17”L, Legal(81/2”×14”)L,
81/4”×14”L, Letter(81/2”×11”)KL,
Half Letter (51/2”×81/2”)L, Executive
(71/4”×101/2”)KL, F/GL (8”×13”)L,
Foolscap (81/2”×13”)L, Folio
2
(81/4”×13”)L, 11”×15”L, 10”×14”L,
8”×10”L, 8KL, 16KKL. Selectoneof
these sizes.
•
•
3 holes:
A3L, B4L, A4K, B5K, 11”×17”L,
Letter(81/2”×11”)K, Executive
(71/4”×101/2”)K, 11”×15”L,
10”×14”L, 8KL, 16KK. Select one
of these sizes.
4 holes:
Metric version:
A3L, B4L, A4K, B5K, 11”×17”L,
Letter(81/2”×11”)K, Executive
(71/4”×101/2”)K, 11”×15”L, 8KL,
16KK. Select one of these sizes.
Narrow 2 × 2 version:
A3
11”
81/4”
Half Letter (51/2”
(71/4” 101/2”)KL, F/GL (8”
Foolscap (81/2”
13”) , Folio
(81/4”
13”) , 11” 15” , 10”
8” 10” , 8K , 16KKL. Select one
of these sizes.
L
, B4
17”
14”
L
, A4KL, B5KL, A5KL
, Legal(81/2”
14”)
, Letter(81/2”
11”)KL
81/2”)
, Executive
13”)L,
,
×
L
×
L,
×
L
×
L
,
×
×
×
×
L
×
L
×
L
×14”L,
×
L
L
The Staple function can- Select a paper size that can be used in
Cannot staple pa-
per of this size.
not be used with paper
size selected.
Staple mode. See “Supplementary In-
formations”, Copy/Document Server
Reference.
The number of sheets per Check the stapler capacity. See “Sup-
Staplingcapacity
exceeded.
set is over the staple ca-
pacity.
plementary Informations”, Copy/Doc-
ument Server Reference.
The number of copies ex- You can change the maximum copy
ceeds the maximum copy quantity. See “Max. Number of Sets”,
Maximum number of
sets is nn.
quantity.
General Settings Guide.
(A figure is placed at n.)
20
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When a Message Appears
Message
Cause
Solution
The scanned originals
have too many pages to
store as one document.
Press [Exit], and then store again with
an appropriate number of pages.
File being stored
exceeded max.
number of pages
per file. Copying
will be stopped.
You selected the Maga-
zine or Booklet function
for originals scanned us- the same function.
ing different functions,
such as copy and printer.
Make sure originals for the Magazine
or Booklet function are scanned using
Magazine or Book-
let mode is not
available due to
mixed image mode.
2
This user code is not al-
lowed to use the function
selected.
Contact the administrator.
You do not have
the privileges to
use this function.
This user code is not al-
lowed to use the function and you cannot switch the screen, press
selected.
If the message continues to be displayed
You do not have
the privileges to
use this function.
the {Energy Saver} key. Confirm that the
display goes off, and then press the {En-
ergy Saver} key again. The display will
return to the user code entry display.
When printing under the copier or print-
er function, press the {Energy Saver} key
only after printing has finished.
The entered login user
name or login password correct login user name and login pass-
is not correct. word.
Inquire the user administrator for the
Authentication
has failed.
The machine cannot per- Contact the administrator.
form authentication.
Authentication
has failed.
You have tried to delete
Files can be deleted by the person who
The selected
files without the authori- created the file. To delete a file which
file(s)contained
file(s) without
access privileg-
es. Only file(s)
with access priv-
ileges will be
deleted.
ty to do so.
you are not authorized to delete, con-
tact the person who created the file.
Document Server or
Scanner function is in
use.
To cancel the job in process, press [Exit],
and then press the {Document Server} or
{Scanner}key. Next, pressthe{Clear/Stop}
key. When the message “The Clear /
Stop key was pressed. Are
you sure you want to stop
scanning?” appears, press [Cancel].
Orig. is being
scanned by anoth-
er function.
Please wait.
21
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Troubleshooting When Using the Copy Function
Message
Cause
Solution
The destination list is be- Wait until the message disappears. Do
Please wait.
ing updated from the
not switch off the power while this
network using SmartDe- message is displayed.
viceMonitor for Admin.
Depending on the num-
ber of destinations to be
updated, there may be
some delay before you
can resume operation.
2
Operations are not possi-
ble while this message is
displayed.
Reference
22
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When You Cannot Make Clear Copies
When You Cannot Make Clear Copies
This section explains likely causes of and possible solutions for unclear copies.
Problem
Cause
Solution
Copies appear dirty.
Image density is too high. Adjust the image density. See “Adjust-
ing Copy Image Density”, Copy/Docu-
ment Server Reference.
2
Copies appear dirty.
Auto Image Density is
not selected.
Adjust the auto density. See “Adjusting
Copy Image Density”, Copy/Docu-
ment Server Reference.
The reverse side of an
original image is copied.
Image density is too high. Adjust the image density. See “Adjust-
ing Copy Image Density”, Copy/Docu-
ment Server Reference.
The reverse side of an
original image is copied. not selected.
Auto Image Density is
Adjust the auto density. See “Adjusting
Copy Image Density”, Copy/Docu-
ment Server Reference.
A shadow appears on
copies if you use pasted
originals.
Image density is too high. Adjust the image density. See “Adjust-
ing Copy Image Density”, Copy/Docu-
ment Server Reference.
Change the orientation of the original.
Put mending tape on the pasted part.
The same copy area is
dirty whenever making
copies.
The same copy area is
dirty whenever making
copies.
The original that has
already been printed is copying. See “Generation Copy”,
scanned. Copy/Document Server Reference.
Select [Generation Copy], and then begin
Copies are too light.
Image density is too light. Adjust the image density. See “Adjust-
ing Copy Image Density”, Copy/Docu-
ment Server Reference.
Copies are too light.
A light copy may result
when you use damp or
rough grain paper.
Use the recommended paper. also, use
paper that has been stored in the rec-
ommended temperature and humidity
condition. See “Copy Paper”, About
This Machine.
Contact your service representative.
Copies are too light.
empty.
Parts of images are not
copied.
The original is not set cor- Set originals correctly. See “Placing
rectly.
Originals”, Copy/Document Server
Reference.
Parts of images are not
copied.
The correct paper size is Select the proper paper size.
not selected.
23
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Troubleshooting When Using the Copy Function
Problem
Cause
Solution
Images appear only par- The paper is damp.
tially colored.
Use paper that has been stored in the
recommended temperature and hu-
midity condition. See “Copy Paper”,
About This Machine.
Colored lines appear.
White lines appear.
White lines appear.
Copies are blank.
The exposure glass or
scanning glass is dirty.
The exposure glass or
scanning glass is dirty.
2
er is beginning to run out.
The original is not set cor- When using the exposure glass, face the
rectly.
originals down. When using the ADF,
face them up.
A moiré pattern is pro-
duced on copies.
Your original has a dot
pattern image or many
lines.
Place the original on the exposure glass
at a slight angle.
Black spots appear on the Because of high humidi- Place the print on the exposure glass in
copy of a photographic
print.
ty, thephotographic print either of the following ways:
has stuck to the exposure
•
Place an OHP transparency on the ex-
glass.
posure glass, and then place the print
on top of the OHP transparency.
•
Place the print on the exposure
glass, and then place two or three
sheets of white paper on top of it.
Leave the auto-document feeder
(ADF) open when copying.
24
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When You Cannot Make Copies As Wanted
When You Cannot Make Copies As Wanted
This section explains likely causes of and possible solutions for unclear copies.
❖ Basic
Problem
Cause
Solution
Misfeeds occur frequently. The number of sheets
Load paper only as high as the upper
2
loaded exceeds the capac- limit markings on the side fence of the
ity of the machine.
paper tray or bypass tray. See “Copy
Paper”, About This Machine.
Misfeeds occur frequently. The paper tray's side
fence is set too tightly.
Push the side fence lightly, and then re-
set it. Also, we recommend you set at
least 20 sheets of thick paper.
Misfeeds occur frequently. The paper is damp.
Use paper that has been stored in the
recommended temperature and hu-
midity condition. See “Copy Paper”,
About This Machine.
Misfeeds occur frequently. The paper is too thick or Use recommended paper. See “Copy
too thin.
Paper”, About This Machine.
Misfeeds occur frequently. The copy paper is wrin-
kled or has been fold-
Use recommended paper. Use paper
that has been stored in the recommend-
ed temperature and humidity condi-
tion. See “Copy Paper”, About This
Machine.
ed/creased.
Misfeeds occur frequently. Printed paper is being
used.
Use recommended paper. Do not use
paper that has been already copied or
printed onto. See “Copy Paper”, About
This Machine.
Copy paper becomes
creased.
The paper is damp.
Use paper that has been stored in the
recommended temperature and hu-
midity condition. See “Copy Paper”,
About This Machine.
Copy paper becomes
creased.
The paper is too thin.
Use recommended paper. See “Copy
Paper”, About This Machine.
Copies are not stapled.
25
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Troubleshooting When Using the Copy Function
Problem
Cause
Solution
Copies are not stapled.
The number of copies ex- Check the stapler capacity. See “Sup-
ceeds the capacity of the plementary Informations”, Copy/Doc-
stapler.
ument Server Reference.
Copies are not stapled.
Copy paper is curled.
Turn the copy paper over in the tray.
Staples are wrongly posi- Originals are not set cor- Check the correct position to place the
tioned.
rectly.
originals. See “Staple”, Copy/Docu-
ment Server Reference.
2
You cannot combine sev- Selected functions cannot Check the combination of functions
eral functions.
be used together.
and make the settings again. See “Func-
tion Compatibility”, Copy/Document
Server Reference.
When sorting, the pages The memory became full You can interrupt copying when the
are divided into two
blocks.
in the middle of sorting
and the pages were deliv- Full Auto Scan Restart”, General Set-
ered in two blocks. tings Guide.
memory becomes full. See “Memory
Paper does not output
during printing with sta- while using the staple
When you stop printing Press the {Clear Modes} key and cancel
copy settings, including stapling.
pling.
function, paper not sta-
pled during printing may
be left in the staple unit.
The copy is grayed out or You have copied a copy- Check the document. See “Using [Data
a text pattern appears in guarded document pro-
Security for Copying]”, Printer Reference.
the background of the
copy.
tectedfromunauthorized
copying.
Images are skewed.
The side fences in the
paper feed tray is not
locked.
Make sure the paper guide is locked.
Images are skewed.
❖ Edit
Problem
Cause
Solution
In Double Copies mode, Combination of original Select A3L for A4K originals and A4
parts of the original im-
age are not copied.
and copy paper is not cor- for A5 originals.
rect.
In Border, Centre, or Cen- You set a wide erased
Make the margin width narrower. You
can adjust it between 2 - 99 mm (0.1” -
3.9”). See “Erase Border Width” and
“Erase Centre Width”, General Settings
Guide.
tre/ Border mode, parts
of the original image are
not copied.
margin.
In Border, Centre, or Cen- Originals are not scanned Place the originals correctly.
tre/ Border mode, parts
of the original image are
not copied.
correctly.
26
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When You Cannot Make Copies As Wanted
Problem
Cause
Solution
In Margin Adjustment
mode, parts of the origi- margin.
nal image are not copied.
You set a wide erased
Set a narrower margin with User Tools.
You can set the width between 0 - 30
mm (0” - 1.2”).
See “Front Margin: Left/Right”, “Back
Margin: Left/Right”, “Front Margin:
Top/Bottom” and “Back Margin:
Top/Bottom”, General Settings Guide.
2
In Margin Adjustment
mode, parts of the origi- space on the opposite
There is a lack of margin Set a narrower margin with User Tools.
You can set the width between 0 - 30
nal image are not copied. side of the binding posi- mm (0” - 1.2”).
tion.
See “Front Margin: Left/Right”, “Back
Margin: Left/Right”, “Front Margin:
Top/Bottom” and “Back Margin:
Top/Bottom”, General Settings Guide.
In Image Repeat mode,
You selected copy paper Select copy paper larger than the origi-
the original image is not the same size as the origi- nals or select the proper reproduction
copied repeatedly.
nals, or you did not select ratio.
the proper reproduction
ratio.
❖ Stamp
Problem
Cause
Solution
The stamp position is
wrong.
The paper orientation is
wrong.
Check the paper orientation and stamp
position.
The stamp is not printed The back side stamp posi- Reset the back side stamp position. See
on the back side of sheets tion is incorrect for the
“Back Side Stamp Position in Duplex”,
General Settings Guide.
when duplex copying.
paper size.
❖ Combine
Problem
Cause
Solution
You cannot make a book You selected a setting
Change the setting. See “Orientation:
from Booklet or Maga-
zine mode by folding
copies.
(“Open to left”or “Open Booklet, Magazine”, General Settings
to right”) that does not
match the orientation of
originals.
Guide.
When using Combine,
parts of the image are not tion ratio that does not
You specified a reproduc- When you specify a reproduction ratio
using Manual Paper Select mode, make
copied. match the sizes of your
sure that the ratio matches your origi-
originals and copy paper. nals and the copy paper. Select the cor-
rect reproduction ratio before using
Combine mode.
Copies are not in correct You placed the originals When placing a stack of originals in
order.
in the incorrect order.
the ADF, the last page should be on
the bottom.
If you place an original on the expo-
sure glass, start with the first page to
be copied.
27
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Troubleshooting When Using the Copy Function
❖ Duplex
Problem
Cause
Solution
Cannot print in duplex
mode.
You have loaded paper
on the bypass tray.
Remove paper loaded on the bypass
tray. Load paper in another tray.
Cannot print in duplex
mode.
You have loaded paper
exceeding 169 g/m2.
Change the paper.
Cannot print in duplex
mode.
You have selected a tray Set the tray to [2 Sided Copy] in [Tray Pa-
2
which is set to [1 Sided
per Settings] in [System Settings]. See
Copy] in [Tray Paper Set-
“System Settings”, General Settings
tings] in [System Settings]. Guide.
Copies are not in correct You placed the originals When placing a stack of originals in the
order.
in the incorrect order.
ADF, the last page should be on the bot-
tom.
If you place an original on the exposure
glass, start with the first page to be cop-
ied.
When using Duplex,
You placed the originals Place the original in the correct orienta-
copy is made Top to Bot- in the wrong orientation. tion. See “Original Orientation”,
tom even though [Top to
Copy/Document Server Reference.
Top] is selected.
28
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When You Cannot Make Copies As Wanted
When Memory is Full
This section explains likely causes of and possible solutions for problems related
to full memory.
Message
Cause
Solution
The scanned originals ex- Press [Print] to copy scanned originals
Memory is full.
ceeds the number of pag- and cancel the scanning data. Press
2
nn originals have
been scanned.
es that can be stored in
memory.
[Stop] to cancel the scanning data and
not copy.
Press [Print] to
copy scanned
originals. Do not
remove remaining
originals.
“n” in the message repre-
sents a changeable num-
ber.
The machine checked if
the remaining originals
should be copied, after
the scanned originals was
printed.
To continue copying, remove all copies,
and then press [Resume Printing]. To
stop copying, press [Stop].
Press [Continue]
to scan and copy
remaining origi-
nals.
Note
❒ If you set [Memory Full Auto Scan Restart] in User Tools to [On], even if the mem-
ory becomes full, the memory overflow message will not be displayed. The
machine will make copies of the scanned originals first, then automatically
proceed scanning and copying the remaining originals. In this case, the result-
ing sorted pages will not be sequential. See “Input / Output”, General Set-
tings Guide.
29
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Troubleshooting When Using the Copy Function
2
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3. Troubleshooting When
Using the Facsimile Function
This chapter explains likely causes of and possible solutions for facsimile func-
tion problems.
Adjusting the Volume
The following describes how to adjust the volume.
You can change the volume of the following sounds that the machine makes.
❖ On Hook Mode
Heard when the [On Hook] is pressed.
❖ At Transmission
Heard when Immediate transmission is performed.
❖ At Reception
Heard when the machine receives a document.
❖ At Dialing
Heard after pressing the {Start} key, until the line connects to the destination.
❖ At Printing
Heard when a received document is printed.
A Press the {User Tools / Counter} key.
AQE025S
B Press [Facsimile Features].
31
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Troubleshooting When Using the Facsimile Function
C Check that [General Settings] screen appears.
D Press [Adjust Sound Volume].
3
E Press [Lower] or [Louder] to adjust the volume, and then press [OK].
F Press the {User Tools / Counter} key.
The standby display appears.
Note
❒ You can adjust the On Hook volume when you press the [On Hook]. See
“On Hook Dial”, Facsimile Reference.
❒ When you press [Check] on the Adjust Sound Volume screen, you will hear
a confirmation sound so you can check the volume.
❒ If you press [Cancel], the volume setting is canceled. The display returns to
that of step .
❒ You can set the volume level to between 0 and 7.
32
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When a Message Appears
When a Message Appears
This section explains the machine's main messages. If other messages appear,
follow their instructions.
Message
Cause
Solution
Original jammed during Place originals that have not been
Put original
back, check it
and press the
Start key.
Memory Transmission.
scanned on the exposure glass or ADF
again.
3
The machine failed to de- Place original again, and then press the
Cannot detect
original size.
Place original
again, then press
the Start key.
tect the size of the origi-
nal.
{Start} key.
There is a problem with
the fax.
Record the code number shown in the
display and contact your service repre-
sentative. Other functions can be used.
Functional prob-
lems with facsim-
ile. Data will be
initialized.
The Internal Tray 1 is full. Remove the paper. If the other tray is
also full, the tray name shown in the
Remove the paper
from Internal
Tray 1.
display changes. Remove paper from
the tray indicated in the display.
The machine is scanning Before sending a file by fax, cancel the
an original under another job in progress. To do this, press [Exit],
Original is being
scanned by anoth-
er function.
Switch to the fol-
lowing function,
then press the
Stopkeytocancel
scanning or press
the Start key to
continue.
function.
and then press the {Copy} or {Document
Server} key to display the suspended
function. Then, on the copier or docu-
ment server screen, press the
{Clear/Stop} key to display the “The
Stop key has been pressed.
Are you sure you want to
stop copying? ” or “The Clear
/ Stop key was pressed. Are
you sure you want to stop
scanning?” prompt, and then press
[Stop].
33
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Troubleshooting When Using the Facsimile Function
Message
Cause
Solution
The destination list is
Wait until the message disappears. Do
Updating the des-
tination list...
Please wait.
Specified desti-
nation(s) or
being updated from the not switch off the power while this
network using SmartDe- message is displayed.
viceMonitor for Admin
or Web Image Monitor.
Depending on the num-
sender's name has
been cleared.
ber of destinations to be
updated, there may be
some delay before you
can resume operation.
Operation is not possi-
ble while this message is
displayed.
3
You tried to delete a doc- Only the administrator can delete this
ument for which you do document. Contact the administrator if
The selected
file(s)contained
file(s) without
access privileg-
es. Only file(s)
with access priv-
ileges will be
deleted.
not have permission to
you want to delete a document for
which you do not have permission to
delete.
delete.
A network error has oc-
curred and connection
has failed.
Try the operation once more. If the mes-
sage is still shown, the network may be
crowded. Check the information of
[System Settings]. See “System Settings”,
General Settings Guide.
Connection with
LDAP server has
failed. Check the
server status.
A network error has oc-
curred and connection
has failed.
Make settings correctly for the user
name and the password for LDAP serv-
er authentication.
LDAP server au-
thentication has
failed. Check the
settings.
The number of search re- Search again after changing the search
Exceeded max. No.
of display search
results. Max.:
sults has exceeded the
maximum number of
items that can be dis-
played.
conditions.
34
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When a Message Appears
Message
Cause
Solution
A network error has oc-
curred and connection
has failed.
Try the operation once more. If the mes-
sage is still shown, the network may be
crowded. Check the information of
[System Settings]. See “System Settings”,
General Settings Guide.
Exceeded time
limit for LDAP
server search.
Check the server
status.
The specified group con- To select destinations for sending by e-
The specified
group contains
some destina-
tion(s) that do
not have access
privileges. Do
you want to se-
lect only the
privileged desti-
nation(s)?
tains some destinations
for sending by e-mail and played on the e-mail screen. To select
some destinations for destination for sending by Scan to Fold-
mail, press [Select] for the message dis-
sending by Scan to Folder. er, press [Select] for the message dis-
3
played on the Scan to Folder screen.
The name of the comput- Check whether the computer name and
er or folder entered as the the folder name for the destination are
Cannot find the
specified path.
Please check the
settings.
destination is wrong.
correct.
The sender has not been A sender's name should be specified
Sender has not
been specified.
specified.
before sending e-mail. Send e-mail after
specifying the sender's name.
The entered e-mail ad-
dress is wrong.
Make sure the e-mail address is correct,
and then enter it again.
E-mail address
entered is not
correct. Please
re-enter.
Use of this function is re- Contact the administrator.
stricted.
You do not have
the privileges to
use this func-
tion.
Wrong login user name
or password.
Confirm correct login user name or
password.
Authentication
has failed.
Authentication is not
possible from this ma-
chine.
Contact the administrator.
Authentication
has failed.
35
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Troubleshooting When Using the Facsimile Function
Message
Cause
Solution
The alias telephone num-
ber you entered is al-
ready registered on the
gatekeeper by another
device.
•
Check the alias telephone number is
correctly programmed using the
Web Image Monitor. See the Web
Image Monitor's Help.
Check whether
there are any
network problems.
{13-10}
•
•
Consult the administrator.
Cannot access gatekeep-
er.
Use your Web Image Monitor to
check the gatekeeper address is cor-
rectly programmed. See the Web
Image Monitor's Help.
Check whether
there are any
network problems.
{13-11}
•
•
Consult the administrator.
3
Registering of user name
is rejected by SIP server.
Use your Web Image Monitor to
check the gatekeeper address is cor-
rectly programmed. See the Web
Image Monitor's Help.
Check whether
there are any
network problems.
{13-17}
•
•
Consult the administrator.
Cannot access SIP server.
Use your Web Image Monitor to
check the SIP server address is cor-
rectly programmed. See the Web
Image Monitor's Help.
Check whether
there are any
network problems.
{13-18}
•
•
Consult the administrator.
Cannot find the DNS
server, SMTP Server or
folder for forwarding.
Check that the DNS server IPv4 ad-
dress is correctly programmed us-
ing Web Image Monitor. See the
Web Image Monitor's Help.
Check whether
there are any
network problems.
{14-01}
•
•
•
Check that the host name and IPv4
address of SMTP Server are correct-
ly programmed using Web Image
Monitor. See the Web Image Moni-
tor's Help.
Check that the host name or IPv4
address of the SMTP server is cor-
rectly programmed using Web Im-
age Monitor. See the Web Image
Monitor's Help.
Check that the SMTP server is cor-
rectly programmed using Web Im-
age Monitor. See the Web Image
Monitor's Help.
•
•
Check that the folder for forwarding
is correctly specified.
Check that the computer in which
the folder for forwarding is speci-
fied is correctly operated.
•
•
Check that the LAN cable is correct-
ly connected to the machine.
Consult the administrator.
36
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When a Message Appears
Message
Cause
Solution
E-mail transmission was
refused by SMTP authen-
tication, POP before
SMTP authentication or
login authentication of
the computer in which
the folder for transfer is
specified.
•
•
Check that the machine e-mail ad-
dress is correctly programmed from
File Transfer under System Settings.
See “File Transfer”, General Settings
Guide. You can also use the Web
Image Monitor for confirmation.
See the Web Image Monitor's Help.
Check whether
there are any
network problems.
{14-09}
Check that the user name and pass-
word of the E-mail Account are cor-
rectly programmed from File
Transfer under System Settings. See
“File Transfer”, General Settings
Guide. You can also use the Web
Image Monitor for confirmation.
See the Web Image Monitor's Help.
3
•
Check that the user ID and pass-
word for the computer in which the
folder for forwarding is specified
are correctly programmed.
•
•
Check that the folder for forwarding
is correctly specified.
Check that the computer in which
the folder for forwarding is speci-
fied is correctly operated.
•
•
Consult the administrator.
No machine's e-mail ad-
dress is programmed.
Check that the e-mail address of
mail account is correctly pro-
grammed using “File Transfer” of
“System Settings”. See “File Trans-
fer”, General Settings Guide. You
can also use the Web Image Monitor
for confirmation. See the Web Image
Monitor's Help.
Check whether
there are any
network problems.
{14-33}
•
•
Consult the administrator.
No POP3/IMAP4 server
address is programmed.
Check that the host name or IPv4
address of the POP3/IMAP4 server
is correctly programmed using the
Web Image Monitor. See the Web
Image Monitor's Help.
Check whether
there are any
network problems.
{15-01}
•
•
Consult the administrator.
Cannot log on to the
POP3/IMAP4 server.
Check that the user name and pass-
word of the E-mail Account are cor-
rectly programmed using File
Check whether
there are any
network problems.
Transfer under System Settings. See
“File Transfer”, General Settings
Guide. You can also use the Web
Image Monitor for confirmation.
See the Web Image Monitor's Help.
{15-02}
•
Consult the administrator.
37
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Troubleshooting When Using the Facsimile Function
Message
Cause
Solution
No machine e-mail ad-
dress is programmed.
•
Check that the machine e-mail ad-
dress is correctly programmed us-
ing File Transfer under System
Settings. See “File Transfer”, Gener-
al Settings Guide. You can also use
the Web Image Monitor for confir-
mation. See the Web Image Moni-
tor's Help.
Check whether
there are any
network problems.
{15-03}
Cannot find the DNS
server or POP3/IMAP4
server.
•
•
•
Check that the DNS server IPv4 ad-
dress is correctly programmed us-
ing Web Image Monitor. See the
Web Image Monitor's Help.
Check whether
there are any
network problems.
3
{15-11}
Check that the DNS server is cor-
rectly programmed using Web Im-
age Monitor. See the Web Image
Monitor's Help.
Check that the host name or IPv4
address of the POP3/IMAP4 server
is correctly programmed using Web
Image Monitor. See the Web Image
Monitor's Help.
•
•
Check that the POP3/IMAP4 server
is correctly programmed using Web
Image Monitor. See the Web Image
Monitor's Help.
Check that the LAN cable is correct-
ly connected to the machine.
•
•
Consult the administrator.
Cannot log on to the
POP3/IMAP4 server.
Check that the user name and pass-
word of the E-mail Account are cor-
rectly programmed from File
Transfer under System Settings. See
“File Transfer Settings”, General
Settings Guide. You can also use the
Web Image Monitor for confirma-
tion. See the Web Image Monitor's
Help.
Check whether
there are any
network problems.
{15-12}
•
Check that the user name and pass-
word for POP before SMTP authen-
tication are correctly programmed
from File Transfer under System
Settings. See “File Transfer Set-
tings”, General Settings Guide. You
can also use the Web Image Monitor
for confirmation. See the Web Image
Monitor's Help.
•
Consult the administrator.
38
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When a Message Appears
Note
❒ If the “Check whether there are any network problems.” message ap-
pears, the machine is not correctly connected to the network or the settings of
the machine are not correct. If you do not need to connect to a network, you
can specify the setting so this message is not displayed, and then the {Facsim-
ile} key no longer lights. See “Parameter Settings”, General Settings Guide. If
you reconnect the machine to the network, be sure to set “Display” with User
Parameters.
❒ If the paper tray runs out of paper, “Add paper.” appears on the display, ask-
ing you to add more paper. If there is paper left in the other trays, you can re-
ceive documents as usual, even if the message appears on the display. You
can turn this function on or off with “Parameter Setting”. See “Parameter Set-
tings”, General Settings Guide.
3
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Troubleshooting When Using the Facsimile Function
When You Cannot Send or Receive Fax
Messages as Wanted
This section explains likely causes of and possible solutions for transmission and
reception-related problems.
❖ Transmission/Reception
Problem
Cause
Solution
Both transmission and re- The modular cord may be Make sure that the modular cord is cor-
3
ceiving are impossible.
disconnected.
rectly connected. See “Connecting the
Machine to a Telephone Line and Tele-
phone”, Genera Settings Guide.
❖ Transmission
Problem
Cause
Solution
Document appears blank The original was placed
at the other end. upside down.
Place it correctly. See “Placing Origi-
nals”, Copy/Document Server Refer-
ence.
Transmission failed due If the e-mail size specified Set Max. E-mail Size to [Off], or set the
to “maximum e-mail
on the machine is too
maximum e-mail size to a larger value.
size” error.
large, the Internet Fax
Then, re-send the document. See “Max-
document cannot be sent. imum E-mail Size”, General Settings
Guide.
When using On Hook
Dial or Manual Dial,
“Receiving da-
ta...” appears and
transmission is not al-
lowed.
If the machine fails to de- Press [Scan Size], select the scan area,
tect the size of the origi-
and then resend the document. If you
use On Hook Dial or Manual Dial fre-
nal when {Start} key is
pressed, it performs a re- quently, it is recommended that you set
ceiving operation.
“Receive documents by pressing the
{Start} key when originals are not set.”
to “Off” in User Parameters. If this is set
to “Off”, when using Manual Dial you
cannot receive by pressing the {Start}
key. See “Parameter Settings”, General
Settings Guide.
LAN-Fax Driver does not The entered login user
work.
Check your login user name, login
name, login password, or password, or driver encryption key,
driver encryption key is
incorrect.
and enter them correctly. Contact the
administrator.
LAN-Fax Driver does not A high security level is
Contact the administrator.
work.
set by the extended secu-
rity function.
To cancel a Memory
Transmission.
-
Press the {Clear/Stop} key or [Stop] to
cancel the job during scanning. See
“Canceling a Transmission”, Facsimile
Reference.
40
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When You Cannot Send or Receive Fax Messages as Wanted
Problem
Cause
Solution
To cancel a Memory
Transmission.
-
-
If the original is being sent or if it is in
standby, press the {Clear/Stop} key or
[Check / Stop Transmission File]. See
“Canceling a Transmission”, Facsimile
Reference.
To cancel an Immediate
Transmission.
Press the {Clear/Stop} key. See “Cancel-
ing a Transmission”, Facsimile Refer-
ence.
Although a group specifi- The number of specified A maximum of 500 parties can be spec-
cation was set for the fol- destinations exceeds
lowing, receptionwasnot the maximum number
ified for a group. Check if there are over
the specified numbers registered in the
3
possible.
that can be specified as address book. If a group was registered
a group.
in another group or designated in 1-5 of
Transfer Box, transmission is canceled
but an error message does not appear.
See “Registering a Names to a Group”,
General Settings Guide.
Receiving Station of In-
formation Box, Forward-
ing, Forwarding of
SpecialSender, Reception
Report e-mail, Email TX
Results, routing e-mail
received via SMTP.
❖ Reception
Problem
Cause
Solution
The machine failed to
print received fax docu-
ments.
If this happened when
the Receive File indicator
was lit, low paper may
have caused printing to
stop.
•
•
Load paper into the tray.
Add toner.
See “Substitute Reception”, Facsimile
Reference.
The machine failed to
print received fax docu-
ments.
Store has been selected
Print the fax documents using a Web
for Reception File Setting. browser or the Print Stored RX File
function. See “Printing Received and
Stored Documents” and “Printing fax
information using a Web browser”,
Facsimile Reference.
received fax documents.
❖ Printing
Problem
Cause
Solution
Print is slanted.
The tray's side fences
might not be locked.
Check the side fences are locked. See
Print is slanted.
Misfeeds occur frequently. The number of feeding in Load paper only as high as the upper
exceeds the capacity of
the machine.
limit markings on the side fences of the
paper tray or bypass tray. See “Copy
Paper”, About This Machine.
41
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Troubleshooting When Using the Facsimile Function
Problem
Cause
Solution
Misfeeds occur frequently. The paper is damp.
Use paper that has been stored in the
recommended temperature and hu-
midity condition. See “Copy Paper”,
About This Machine.
Misfeeds occur frequently. The paper is too thick or Use recommended paper. See “Copy
too thin.
Paper”, About This Machine.
Misfeeds occur frequently. The copy paper is wrin-
kled or has been fold-
Use recommended paper. Use paper
that has been stored in the recommend-
ed temperature and humidity condi-
tion. See “Copy Paper”, About This
Machine.
ed/creased.
3
Copy paper becomes
creased.
Printed paper is being
used.
Use recommended paper. See “Copy
Paper”, About This Machine.
Copy paper becomes
creased.
The paper is damp.
Use paper that has been stored in the
recommended temperature and hu-
midity condition. See “Copy Paper”,
About This Machine.
Copy paper becomes
creased.
The paper is too thin.
Use recommended paper. See “Copy
Paper”, About This Machine.
Images are only partially The paper is damp.
printed.
Use paper that has been stored in the
recommended temperature and hu-
midity condition. See “Copy Paper”,
About This Machine.
Black lines appear on the The exposure glass or
print produced at the
scanning glass is dirty.
destination.
Background of received
images appears dirty. Im-
ages from the back of the
page appear.
Image density is too high. Adjust scan density. See “Image Densi-
ty (Contrast)”, Facsimile Reference.
Printed or sent images
are spotty.
Make sure that ink or correction fluid is
dry before placing originals.
Received image is too
light.
When using moist, rough, Only use recommended paper. See
or processed paper, areas “Copy Paper”, About This Machine.
of print may not be fully
reproduced.
Received image is too
light.
er is beginning to run out.
Received image is too
light.
•
The image density has
been set too low.
•
•
Increase the scanning density. See
“Image Density (Contrast)”, Fac-
simile Reference.
•
The original of the
transmitted fax was
printed on paper that
is too thin.
Ask the sender to reprint the origi-
nal on thicker paper and fax it again.
42
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When You Cannot Send or Receive Fax Messages as Wanted
❖ Others
Problem
Cause
Solution
All fax documents stored When about one hour
If any documents have been lost for this
in memory have been lost. passes after power to the reason, a Power Failure Report is auto-
Those documents include machine is turned off, all matically printed when the machine is
ones stored through Mem- fax documents stored in turned on. If fax documents stored for
ory Transmission/Recep- memory are lost.
tion, Memory Lock,
Substitute Reception, or
Memory Transmission have been lost,
check the destinations and resend the
documents. If fax documents received
through Memory, Memory Lock or
Substitute Reception have been lost,
ask the senders to resend the docu-
ments. If Auto Documents have been
lost, reprogram them. See p.45 “Turn-
Auto Document.
3
When a correct password Documents are locked by Contact the administrator.
is entered, you cannot a security function if in-
print documents that ap- correct passwords are en-
pear in the confidential tered a certain number of
box or bulletin board box, times.
or transmit / print out
stored documents.
[Prg. Dest.] or [Manual En- This function is made un- Contact the administrator.
try] does not appear.
availablebytheenhanced
security function.
The following functions
are not available: For-
This function is made un- Contact the administrator.
available by the en-
warding, Store File in the hanced security function.
Information Box, routing
e-mail received via
SMTP.
When Memory is Full
This section explains likely causes of and possible solutions for problems related
to full memory.
Problem
Cause
Solution
Memory is full.
The memory is full.
If you press [Exit], the machine returns
to standby mode and starts transmit-
ting the stored pages.
Cannot scan any more.
Transmitting scanned
pages only.
43
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Troubleshooting When Using the Facsimile Function
If an Error Report is Printed
An Error Report is printed if a document cannot be successfully sent or received.
Possible causes include a problem with the machine or noise on the telephone
line. If an error occurs during transmission, resend the original. If an error occurs
during reception, ask the sender to resend the document.
Note
❒ If an error happens frequently, contact your service representative.
❒ The “Page” column gives the total number of pages. The “Page not sent” or
“Page not received” column gives the number of pages not sent or received
successfully.
3
❒ You can display a destination with the User Parameters. See “Parameter Set-
tings”, General Settings Guide.
❒ You can display a sender name with the User Parameters. See “Parameter Set-
tings”, General Settings Guide.
44
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Turning Off the Main Power / In the Event of Power Failure
Turning Off the Main Power / In the Event of
Power Failure
This section explains the machine status when the power is turned off or if the
power fails.
R CAUTION:
• When you disconnect the power plug from the wall outlet, always pull the
plug (not the cable).
3
Important
❒ Do not turn off the main power switch while the power indicator is lit or
blinking. If you do, the hard disk and memory may be damaged and failure
could result.
❒ Turn off the main power switch before pulling out the plug. If you pull out
the plug with the switch on, the hard disk and memory may be damaged and
failure could result.
❒ Make sure that 100% is shown on the display before you unplug the machine.
If a lower value is shown, some data is currently present in memory.
❒ Right after a power failure, the internal battery needs to be sufficiently re-
charged to guard against future data loss. Keep the machine plugged in and
the main power switch on for about 24 hours after the power loss.
Even if the main power switch is turned off, the contents of the machine memory
(for example, programmed numbers) will not be lost. However, if power is lost
for about one hour because the main power switch is turned off, there is a power
cut, or the power cable is removed, contents of the Fax memory are lost. Lost
items will include any fax documents stored in memory using Memory Trans-
mission/Reception, Auto Document, Confidential Reception, Memory Lock, or
Substitute Reception.
If a file was deleted from memory, a Power Failure Report is automatically print-
ed as soon as the power is restored.
This report can be used to identify lost files. If a memory stored for Memory
Transmission was lost, resend it. If a document received by Memory Reception
or Substitute Reception was lost, ask the sender to resend it.
❖ RDS (Remote Diagnostic System)
If the machine has a problem, a service representative can perform various
settings over the telephone line from the service station. If you want to use
this function, change the User Parameter. See “Parameter Settings”, General
Settings Guide.
45
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Troubleshooting When Using the Facsimile Function
When an Error Occurs Using Internet Fax
This section explains reports that the machine sends if an Internet Fax error occurs.
Error Mail Notification
The machine sends the Error Mail Notification to the sender when it is unable to
successfully receive a particular e-mail message. A “cc” of this notification is also
sent to the administrator's e-mail address when one is specified.
3
Note
❒ You can select to send Error Mail Notification with User Parameters. See “Pa-
rameter Settings”, General Settings Guide.
❒ If Error Mail Notification cannot be sent, the Error Report (E-Mail) is printed
by the machine.
❒ If an error occurs when an e-mail is received via SMTP, the SMTP server
sends an error e-mail to the originator of the document.
Error Report (E-Mail)
The Error Report (E-Mail) is printed by the machine when it is unable to send an
Error Mail Notification.
Server-Generated Error E-mail
The transmitting server sends this error e-mail to the originator of e-mail that
cannot be transmitted successfully (due to reasons such as specifying an incor-
rect e-mail address).
Note
❒ After a server-generated error e-mail is printed, the first page of the sent doc-
ument is printed.
46
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4. Troubleshooting When
Using the Printer Function
This chapter explains likely causes of and possible solutions for printer function
problems.
When a Message Appears during
Installation of the Printer Driver
This section explains what to do if a message appears when installing the printer
driver.
The following describes operations when a message appears during installation
of the printer driver. Message number 58 or 34 indicates that the printer driver
cannot be installed using Auto Run. Install the printer driver using [Add Printer]
or [Install Printer].
Message number 58 appears if there is a newer version of the printer driver
already installed.
Windows 95/98/Me
This section explains the procedure under Windows 95/98/Me.
A On the [Start] menu, point to [Settings], and then click [Printers].
B Double-click the Add Printer icon.
C Follow the instructions in Add Printer Wizard.
If the CD-ROM drive is D, the source files of the printer driver are stored in
the following location:
• RPCS (“Printer Drivers and Utilities” CD-ROM)
D:\DRIVERS\RPCS\WIN9X_ME\(Language)\DISK1
• PCL 5c (“Printer Drivers and Utilities” CD-ROM)
D:\DRIVERS\PCL5C\WIN9X_ME\(Language)\DISK1
• PCL 6 (“Printer Drivers and Utilities” CD-ROM)
D:\DRIVERS\PCL6\WIN9X_ME\(Language)\DISK1
• PostScript 3 (“Scanner/PostScript Drivers and Utilities” CD-ROM)
D:\DRIVERS\PS\WIN9X_ME\(Language)\DISK1
If the installer starts, click [Cancel] to quit.
47
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Troubleshooting When Using the Printer Function
Windows 2000
This section explains the procedure under Windows 2000.
A On the [Start] menu, point to [Settings], and then click [Printers].
B Double-click the Add Printer icon.
C Follow the instructions in Add Printer Wizard.
If the CD-ROM drive is D, the source files of the printer driver are stored in
the following location:
• RPCS (“Printer Drivers and Utilities” CD-ROM)
D:\DRIVERS\RPCS\WIN2K_XP\(Language)\DISK1
• PCL 5c (“Printer Drivers and Utilities” CD-ROM)
D:\DRIVERS\PCL5C\WIN2K_XP\(Language)\DISK1
4
• PCL 6 (“Printer Drivers and Utilities” CD-ROM)
D:\DRIVERS\PCL6\WIN2K_XP\(Language)\DISK1
• PostScript 3 (“Scanner/PostScript Drivers and Utilities” CD-ROM)
D:\DRIVERS\PS\WIN2K_XP\(Language)\DISK1
If the installer starts, click [Cancel] to quit.
Windows XP, Windows Server 2003
This section explains the procedure under Windows XP or Windows Server 2003.
A On the [Start] menu, click [Printers and Faxes].
B Click [Add a printer].
C Follow the instructions in Add Printer Wizard.
If the CD-ROM drive is D, the source files of the printer driver are stored in
the following location:
• RPCS (“Printer Drivers and Utilities” CD-ROM)
D:\DRIVERS\RPCS\WIN2K_XP\(Language)\DISK1
• PCL 5c (“Printer Drivers and Utilities” CD-ROM)
D:\DRIVERS\PCL5C\WIN2K_XP\(Language)\DISK1
• PCL 6 (“Printer Drivers and Utilities” CD-ROM)
D:\DRIVERS\PCL6\WIN2K_XP\(Language)\DISK1
• PostScript 3 (“Scanner/PostScript Drivers and Utilities” CD-ROM)
D:\DRIVERS\PS\WIN2K_XP\(Language)\DISK1
If the installer starts, click [Cancel] to quit.
48
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When a Message Appears during Installation of the Printer Driver
Windows NT 4.0
This section explains the procedure under Windows NT 4.0.
A On the [Start] menu, point to [Settings], and then click [Printers].
B Double-click the Add Printer icon.
C Follow the instructions in Add Printer Wizard.
If the CD-ROM drive is D, the source files of the printer driver are stored in
the following location:
• RPCS (“Printer Drivers and Utilities” CD-ROM)
D:\DRIVERS\RPCS\NT4\(Language)\DISK1
• PCL 5c (“Printer Drivers and Utilities” CD-ROM)
D:\DRIVERS\PCL5C\NT4\(Language)\DISK1
4
• PCL 6 (“Printer Drivers and Utilities” CD-ROM)
D:\DRIVERS\PCL6\NT4\(Language)\DISK1
• PostScript 3 (“Scanner/PostScript Drivers and Utilities” CD-ROM)
D:\DRIVERS\PS\NT4\(Language)\DISK1
If the installer starts, click [Cancel] to quit.
49
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Troubleshooting When Using the Printer Function
If USB Connection Fails
This section explains how to troubleshoot a problem related to USB connection.
Problem
Cause
Solution
The machine is not auto- The USB cable is not con- Turn off the power of the machine, re-
matically recognized.
nected properly.
connect the USB cable, and then turn it
on again.
Windows has already
configured the USB set-
tings.
Check whether the com- Open Windows' Device Manager, and
puter has identified the
machine as an unsup-
ported device.
then, under [Universal Serial Bus control-
lers], remove any conflicting devices.
Conflicting devices have a [!] or [?] icon
by them. Take care not to accidentally
remove required devices. For details,
see Windows Help.
4
When using Windows 2000 / XP or
Windows Server 2003, an erroneous de-
vice is displayed under [USB Controller]
in the [Device Manager] dialog box.
Windows Me and the ma- You need to download
Download USB Printing Support from
chine cannot be connect- USB Printing Support for the supplier's website.
ed.
Windows Me.
Search the model name you use on the
supplier's website, and download USB
Printing Support.
50
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When a Message Appears
When a Message Appears
This section describes the principal messages that appear on the panel display.
If a message not described here appears, act according to the message.
Reference
Before turning the main power off, see “Turning On/Off the Power”, About
This Machine.
Status Messages
This section describes the machine status messages.
Message
Problem
4
This is the default ready message. The machine is ready
for use. No action is required.
Ready
The machine is printing. Wait a while.
Printing...
The machine is waiting for the next data to print. Wait a
while.
Waiting...
The machine is offline. To start printing, switch the ma-
Offline
chine online by pressing {Online} key.
The machine is preparing the development unit. Wait a
while.
Please wait.
Resetting job...
Setting change...
Hex Dump Mode
The machine is resetting the print job. Wait until
“Ready” appears on the display panel.
The machine is setting changing. Wait a while.
In the Hex Dump mode, the machine receives data in
hexadecimal format. Turn off the machine after print-
ing, and then turn back on.
51
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Troubleshooting When Using the Printer Function
Alert Messages
This section describes the machine Alert messages.
Message
Cause
Solution
•
IEEE 802.11b interface Turn off the machine and check the
unit was not inserted IEEE 802.11b interface unit is inserted
whenthemachinewas correctly. Then, turn the machine on
Cannotconnectwith
the wireless card.
Turnthemainpower
switch off, then
check the card.
/ Problems with the
wireless card.
/ Problems with the
wireless board.
turned on, or it was
pulled out after the
machine turned on.
again. If the message appears again, call
your service representative.
•
The settings are not
updated although the
unit is detected, or er-
rors are found while
accessing the unit.
4
An error may have oc-
curred in the IEEE 1394
board.
Turn off the main power switch, and back
on again. If the message appears again,
contact your service representative.
Problems with
IEEE 1394 Board.
An error has occurred in Turn off the main power switch, and back
Problem with Hard
Disk.
the hard disk drive.
on again. If the message appears again,
contact your service representative.
The password of the en- Enter the correct password.
crypted PDF file has been
entered incorrectly.
The entered pass-
wordisincorrect.
An error has occurred in Turn off the main power switch, and back
USB has a problem.
the USB interface.
on again. If the message appears again,
contact your service representative.
An error has occurred in Turn off the main power switch, and back
HardwareProblem:
Ethernet
the Ethernet board.
on again. If the message appears again,
contact your service representative.
Use of this function is re- Contact the administrator.
stricted.
You do not have
the privileges to
use this function.
•
•
The login user name
or password entered
is incorrect.
•
•
Check your login user name and
password.
Authentication
has failed.
Contact the administrator.
The machine current-
ly cannot perform au-
thentication.
An error has occurred in Turn off the main power switch, and back
ParallelI/Fboard
has a problem.
the parallel interface
board.
on again. If the message appears again,
contact your service representative.
An error has occurred in Contact your service representative.
the font settings.
Printer font error.
52
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When a Message Appears
Message
Cause
Solution
Maximum capacity of
Reduce the value of [Resolution] in the
Memory Overflow
PCL 5c/6 or PostScript 3 printer driver. Alternatively, select
list display has been ex-
ceeded.
[Frame Priority] from [Memory Usage] in
[System]. If this message continues to
appear after taking these steps, decrease
the number of files sent to the machine.
Checking the Error Log
If files could not be stored due to printing errors, identify the cause of the errors
by checking the error log on the control panel.
A Press the {Printer} key to display the printer screen.
4
AQE026S
B Press [Error Log].
An error log list appears.
Note
❒ The most recent 30 errors are stored in the error log. If a new error is added
when there are 30 errors already stored, the oldest error is deleted. How-
ever, if the earliest error is a Sample Print, Locked Print, Hold Print, or
Stored print error, it is not deleted. The error is stored separately until the
number of errors reaches 30.
❒ If the main power switch is turned off, the log is deleted.
❒ You cannot view the [Error Log] on the simplified display.
53
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Troubleshooting When Using the Printer Function
When You Cannot Print
Use the following procedures if printing does not start even after performing
[Print].
Problem
Cause
Solution
Printing does not start.
The power is off.
Check the cable is securely plugged
into the power outlet and the machine.
Turn on the main power switch.
Printing does not start.
Printing does not start.
The machine is set to “Of- Press the {Online} key.
fline”.
The cause is displayed on Check the error message or warning
the display of the control status on the display panel and take the
panel.
required action.
4
Printing does not start.
Printing does not start.
The interface cable is not Connect the interface cable securely. If
connected correctly.
it has a fastener, fasten that securely as
well. See “Connecting to the Interfac-
es”, General Settings Guide.
The correct interface ca-
ble is not being used.
The type of interface cable you should
use depends on the computer. Be sure
to use the correct one. If the cable is
damaged or worn, replace it. See “Con-
necting to the Interfaces”, General Set-
tings Guide.
Printing does not start.
Printing does not start.
The interface cable was
connected after the ma-
chine was switched on.
Connect the interface cable before turn-
ing on the machine.
If the machine is operat- To check signal status, press the {User
ing in an extended wire- Tools / Counter} key, and then press [Sys-
less LAN, failure to print tem Settings] on the display panel. On
might result from a weak the [Interface Settings] tab, select [IEEE
wireless signal.
802.11b], and then press [Wireless LAN
Signal]. If signal quality is poor, move
the machine to a location where radio
waves can pass or remove objects that
might cause interference.
(You can check signal status only when
using wireless LAN in the infrastruc-
ture mode.)
Printing does not start.
If the machine is operat- Check using the machine's display pan-
ing in an extended wire- el that the SSID is correctly set. See
less LAN, SSID settings
are incorrect.
“Network Settings”, General Settings
Guide.
54
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When You Cannot Print
Problem
Cause
Solution
Printing does not start.
If the machine is operat- Check access point settings when in the
ing in an extended wire- infrastructure mode. Depending on the
less LAN, the receiver's
MAC address may be
access point, client access may be limit-
ed by MAC address. Also, check there
preventing communica- are no problems in transmission be-
tion with the access point. tween access point and wired clients,
and between access point and wireless
clients.
Printing does not start.
Printing does not start.
Printing does not start.
The extended wireless
LAN has not started.
Confirm the orange LED is lit, and the
green LED is lit or blinks during trans-
mission.
The login user name, log- Check the login user name, login pass-
in password, or driver
encryption key is invalid.
word, or driver encryption key.
4
Advancedencryptionhas Check the settings of the Extended Se-
been set using the Ex-
curity function with the administrator.
tended Security function.
Data-in lamp does not
blink or light up.
If the data-in lamp is unlit
or not flashing even after
performing [Print], the
machine has not received
the data.
•
When the machine is connected to a
computer via a cable, check the
computer print port settings are cor-
rect. See “Confirming the Connec-
tion Method”, Printer Reference.
•
When it is networked with a com-
puter, Contact the administrator.
The status indicator of
the printer is lit.
The cause is displayed on Check the error message on the display
panel.
The destination list is be- Wait until the message disappears. Do
ing updated from the not switch off the power while this
network using SmartDe- message is displayed. Depending on
viceMonitor for Admin. the number of destinations to be updat-
ed, there may be some delay before you
can resume operation. Operations are
“
Updating the des-
tination list...
Please wait. Speci-
fieddestination(s)
or sender's name
has been cleared.
appears.
”
not possible while this message is dis-
played.
[List / Test Print] is dis-
A mechanical error might Contact your service representative.
abled.
have occurred.
See “List/Test Print”, General Settings
Guide.
Printing does not start
The correct Communica- Turn the main power off and back on.
when using the extended tion mode is not set.
wireless LAN in Ad-hoc
mode.
See “Turning On/Off the Power”,
About This Machine.
Or, change the settings for [System Set-
tings], [Interface Settings], and [Network].
See “Network Settings”, General Set-
tings Guide.
If the printing does not start, consult your service representative.
55
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Troubleshooting When Using the Printer Function
❖ When the machine is connected to the computer using the interface cable
The following shows how to check the print port when the data-in lamp does
not light up or blink.
Check if the print port setting is correct. When it is connected using a parallel
interface, connect it to LPT1 or LPT2.
For Windows 95/98/Me
A Click the [Start] button, point to [Settings], and then click [Printers].
B Click the icon of the machine. On the [File] menu, click [Properties].
C Click the [Details] tab.
D In the [Print to the following port:] list, confirm the correct port is selected.
For Windows 2000 or Windows NT 4.0
A Click the [Start] button, point to [Settings], and then click [Printers].
B Click the icon of the machine. On the [File] menu, click [Properties].
C Click the [Ports] tab.
4
D In the [Print to the following port(s)] list, confirm the correct port is selected.
Windows XP
A Click the [Start] button, and then click [Printers and Faxes].
B Click the icon of the machine. On the [File] menu, click [Properties].
C Click the [Ports] tab.
D In the [Print to the following port(s)] list, confirm the correct port is selected.
Windows Server 2003
A Click the [Start] button, point to [Settings], and then click [Printers and Faxes].
B Click the icon of the machine. On the [File] menu, click [Properties].
C Click the [Ports] tab.
D In the [Print to the following port(s)] list, confirm the correct port is selected.
56
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Other Printing Problems
Other Printing Problems
This section explains likely causes of and possible solutions for problems that
can occur when printing from a computer.
Problem
Cause
Solution
Print is smudges.
Settings for thick pa-
per have not been
made when printing
on thick paper in the
bypass tray.
•
•
PCL 5c/6 and PostScript 3
Select [Thick] in the [Type:] list on the [Paper]
tab.
RPCS
Select [Thick] in the [Paper type:] list on the
[Print Settings] tab.
page is faded.
toner is beginning to
run out.
4
The print on the entire The paper is damp.
page is faded.
Use paper that has been stored in the recom-
mended temperature and humidity condition.
See “Copy Paper”, About This Machine.
The print on the entire The paper is unsuit-
Use the recommended paper. (Printing on
coarse or treated paper might result in faint
print image.) See “Copy Paper”, About This
Machine.
page is faded.
able.
The print on the entire If the [Toner saving]
For the RPCS printer driver, [Toner saving] is lo-
page is faded.
check box is selected cated on the [Print Quality] tab. For the Post-
in the printer driver
settings, the entire
page will be faded
when printed.
Script 3 printer driver, see PostScript 3
Supplement. See the printer driver Help.
Image bleeds when
rubbed.
If you are using thick On the printer driver's [Setup] tab, set [Paper
paper, [Paper type:]
might not be set to
[Thick].
type:] to [Thick]. See the printer driver Help.
Paper is not fed from When you are using a Set the desired input tray using the printer
the selected tray.
Windows operating
system, printer driver
settings override
those set using the
display panel.
driver. See the printer driver Help.
The printed image is With certain func-
In the application, change the layout, character
different from the im- tions, such as enlarge- size, and character settings.
age on the computer's ment and reduction,
display.
image layout might
be different to that on
the computer display.
The printed image is You might have se-
different from the im- lected to replace True er display, make settings to print True Type
age on the computer's Type fonts with ma- fonts as an image. See the printer driver Help.
To print an image similar to that of the comput-
display.
chine fonts in the
printing process.
57
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Troubleshooting When Using the Printer Function
Problem
Cause
Solution
slant.
might not be locked.
Print is slanted.
The paper is feeding
in at a slant.
Load the paper correctly. See p.79 “Loading
Misfeeds occur
frequently.
The number of sheets Load paper only as high as the upper limit
loaded exceeds the ca- markings on the side fences of the paper tray
pacity of the machine. or bypass tray. See “Copy Paper”, About This
Machine.
Misfeeds occur
frequently.
The paper is damp.
Use paper that has been stored in the recom-
mended temperature and humidity condition.
See “Copy Paper”, About This Machine.
Misfeeds occur
frequently.
The paper is too thick Use recommended paper. See “Copy Paper”,
or too thin.
About This Machine.
4
Misfeeds occur
frequently.
The copy paper is
Use recommended paper. Use paper that has
wrinkled or has been been stored in the recommended temperature
folded/creased.
and humidity condition. See “Copy Paper”,
About This Machine.
Misfeeds occur
frequently.
Printed paper is being Use recommended paper. See “Copy Paper”,
used.
About This Machine.
Copy paper becomes The paper is damp.
creased.
Use paper that has been stored in the recom-
mended temperature and humidity condition.
See “Copy Paper”, About This Machine.
Copy paper becomes The paper is too thin. Use recommended paper. See “Copy Paper”,
creased.
About This Machine.
White lines appear.
toner is beginning to
run out.
When printing graph- If the printer driver is If you want to print accurately, set the printer
ics, the output and the configured to use the driver to print without using the graphics
screen are different.
graphics command,
the graphics com-
command. See the printer driver Help.
mand from the ma-
chine is used to print.
Garbled characters
are printed.
The correct printer
language might have
not been selected.
Set the correct printer language.
Images are printed in The feed orientation
the wrong orientation. you selected and the
feed orientation se-
Set the machine's feed orientation and the
printer driver's feed orientation accordingly.
See the printer driver Help.
lected in the printer
driver's option setup
might not be the same.
There is considerable “Off mode / Sleep
The machine requires time to warm up if it has
been in “Off mode/Sleep mode”. Specify “Off
mode/Sleep mode” in [System Settings], [Auto
Off Timer].
delay between the
print start instruction
and actual printing.
mode” might be set.
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Other Printing Problems
Problem
Cause
Solution
There is considerable Processing time de-
delay between the pends on data vol-
print start instruction ume. High volume
If the data-in lamp is blinking, data has been
received by the printer. Wait for a moment.
Making the following setting on the printer
driver may reduce the computer's workload.
and actual printing.
data, such as graph-
ics-heavy documents,
take longer to process.
For how to open the printing preferences dia-
log box, see “Setting Up the Printer Driver”,
Printer Reference.
❖ PCL 5c/6
Select the lower value for the [Resolution]
list on the [Print Quality] tab in the printing
preferences dialog box.
❖ PostScript 3
4
If your operating system is Windows, se-
lect [PostScript (optimize for speed)] in the
[PostScript Output Option] list. [PostScript Out-
put Option] is located as follows:
•
Windows 95 / 98 / Me
[PostScript output format:] on the [Post-
Script] tab in the printing preferences di-
alog box.
•
Windows 2000 / XP, Windows Server 2003
[PostScript Output Option] in the [Post-
Script Options] on the [Advanced...] on the
[Layout] tab in the printing preferences
dialog box.
•
Windows NT 4.0
[PostScript Output Option] in the [Post-
Script Options] on the [Document Options]
on the [Advanced] tab in the printing
preferences (document defaults) dialog
box.
❖ RPCS
Select [Speed] in the [Print priority] on the
[Print Quality] tab in the printing preferences
dialog box.
Also, select the [User settings] check box,
and then click [Change User Settings...].
Select the lower value for the [Resolution:]
list on the [Image Adjustments] tab in the
[Change User Settings] dialog box.
See the printer driver Help.
Images are cut off, or You may be using pa- Use the same size paper as that selected in the
excess is printed. per smaller than the application. If you cannot load paper of the
size selected in the ap- correct size, use the reduction function to re-
plication.
duce the image, and then print. See the printer
driver Help.
59
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Troubleshooting When Using the Printer Function
Problem
Cause
Solution
Page layout is not as
expected.
Print areas differ de-
pending on machine
used. Information
that fits on a single
page on one machine
may not fit on a single
page of another ma-
chine.
Adjust the [Printable area:] setting in the [Printer
Configuration...] dialog box on the [Print Settings]
tab in the RPCS printer driver. See the printer
driver Help.
Photo images are
coarse.
Some applications
print at lower resolu- er resolution.
Use the application's settings to specify a high-
tion.
Solid lines are printed Dither patterns do not Make the following settings with the printer
as broken lines.
match.
driver: Change the [Dithering:] setting on the
[Image Adjustments] tab in the [Change User Set-
tings...] dialog box, on the [Print Quality] tab in
the RPCS printer driver. See the printer driver
Help.
4
Optional components Bidirectional commu- Set up optional devices on the Properties of the
connected to the ma- nication is not work- printer.
chine are not recog-
nized when using
Windows 95 / 98 /
Me, Windows 2000 /
XP, Windows Server
2003, and Windows
NT 4.0.
ing.
See the printer driver Help.
Duplex printing is
malfunctioning.
Duplex printing can- When using duplex printing, make settings to
not be done with pa- use paper from a tray other than the bypass
per set in the bypass
tray.
tray.
Duplex printing is
malfunctioning.
The upper tray cannot Specify a another output tray.
be used as an output
destination in duplex
mode.
Duplex printing is
malfunctioning.
Youhaveloadedthick Specify another paper type.
paper heavier than
169 g/m2.
Duplex printing is
malfunctioning.
Duplex printing can- Change the Paper Type setting for the tray to
not be done with a
[2 Sided Copy] on the System Settings menu.
tray for which [1 Sided See “System Settings”, General Settings
Copy] has been speci- Guide.
fied as Paper Type on
the System Settings
menu.
60
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Other Printing Problems
Problem
Cause
Solution
Make sure the application's paper size and ori-
When using Windows The correct applica-
95 / 98 / Me / 2000 / tion or printer driver entation settings match those of the printer
XP, Windows Server
2003, or Windows NT
4.0, combined printing
or booklet printing
does not come out as
expected.
settings are not made. driver. If a different paper size and orientation
are set, select the same size and orientation.
A print instruction
was issued from the
computer, but print-
ing did not start.
User Authentication
may have been set.
Contact the administrators.
No transmission
when using 1394 in-
terface connection.
•
•
Interface connec-
tion has not been
made.
Check using the following procedure:
A Confirm the IEEE 1394 interface cable is
4
connected securely.
The correct com-
puter settings are
not made.
B Restart the computer. If the error occurs
even after executing the above operation,
proceed to the following steps.
C Unplug the IEEE 1394 interface cable con-
nected to the computer.
D Run the utility tool for the IEEE 1394 inter-
face board, which is stored in the following
path on the CD-ROM “Printer Drivers and
Utilities”:
\UTILITY\1394\
(For more information about using the util-
ity tool for IEEE 1394, see the README file
in the same directory on the CD-ROM.)
E Restart the computer.
Changes to printer
driver color settings
produce extreme
The correct printer
driver settings are not Adjustments] setting on the printer driver's
made.
Make only minor adjustments to the [Balance
[Change User Settings] tab. The sample dis-
played on the printer driver gives only an in-
dication of the adjustment, it does not give an
accurate indication of the printed color.
change in print colors.
See the printer driver Help.
Images are not print- The correct printer
If it is only one particular color that does not
ed in the specified
driver settings are not print, turn off the machine's power, and then
colors.
made.
turn it back on.
If the problem persists, contact your service
representative.
Color originals are
printed in black and
white.
No color print set-
tings are made on the
printer driver.
•
For the functional window: On the [Setup]
tab, for [Color/Black and White:], select [Color].
•
For the custom setting: On the [Print Set-
tings] tab, for [Color/Black and White:], select
[Color].
61
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Troubleshooting When Using the Printer Function
Problem
Cause
Solution
PDF files do not print PDF files are pass-
To print password-protected PDF files, enter
the password in the [PDF Menu] or on Web Im-
age Monitor.
out/cannot perform
word-protected.
[PDF Direct Print].
•
For details about [PDF Menu], see “PDF
Menu”, General Settings Guide.
•
For details about Web Image Monitor, see
the Web Image Monitor Help.
PDF files do not print PDF files cannot be
Change the PDF file security setting.
out/cannot perform
[PDF Direct Print].
printed if they are
print-disabled in PDF
file security setting.
PDF files do not print High compression
Open the application used to create the PDF,
and then print the file using the application's
driver.
out/cannot perform
PDF files created us-
[PDF Direct Print].
ing the machine's
4
scanner function can-
not print directly.
Re-save the file in normal (non-compressed)
PDF format.
Some types of High Compression PDF files are
not supported. Consult your sales representa-
tive about the supported file types.
[PDF Direct Print] pro-
duces strange or mal- bedded.
formed characters.
Fonts were not em-
Embed fonts in the PDF file you want to print
and then print.
Printing by Bluetooth The number of jobs
Reduce the number of jobs.
is slow.
exceeds the capacity
of the machine.
Printing by Bluetooth
is slow.
•
A communication
error might have
occurred.
•
•
Remove the machine from close proximity
with IEEE 802.11b wireless LAN devices.
If there are active IEEE 802.11b wireless
LAN devices or other Bluetooth devices
nearby, relocate the machine or disable
those devices.
•
Interference from
IEEE 802.11b
(wireless LAN)
devicescanreduce
communication
speed.
•
Bluetooth trans-
missionspeedsare
not high.
If the problem cannot be solved, contact your service representative.
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When PictBridge Printing Does Not Work
When PictBridge Printing Does Not Work
This section explains likely causes and possible solutions for problems that can
occur when PictBridge printing.
Problem
Cause
Solution
PictBridge is not avail-
able.
There is a problem with
the USB connection or the the connection and settings:
PictBridge settings.
Use the following procedure to check
A Disconnect and then reconnect the
USB cable.
B Check the PictBridge settings are
enabled.
C Disconnect the USB cable, and then
turn off the machine. Turn the ma-
chine back on. When the machine
has fully booted up, reconnect the
USB cable.
4
When two or more digital You have connected mul- Connect one digital camera only. Do
cameras are connected,
the second and subse-
quent cameras are not
recognized.
tiple digital cameras.
not connect multiple cameras.
Printing is disabled.
The number of originals The maximum specifiable print quanti-
exceeds the maximum ty at a time is 999. Respecify the quanti-
number of pages that can ty to 999 or less, and then retry printing.
be printed at a time.
Printing is disabled.
There is no paper of the
specified size remaining. remaining.
If you have to use paper that is not of
There is no paper of the specified size
the specified size, perform Form Feed.
To cancel printing, perform Job Cancel.
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Troubleshooting When Using the Printer Function
4
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5. Troubleshooting When
Using the Scanner Function
This chapter explains likely causes of and possible solutions for scanner function
problems.
When Scanning is Not Done as Expected
This section explains causes and remedies when scan results are not as expected.
Problem
Cause
Solution
The scanned image is
dirty.
ment feeder (ADF) is dirty.
The image is distorted The original was moved during
or out of position. scanning.
Do not move the original during
scanning.
The image is distorted The original was not pressed flat Make sure that the original is
or out of position.
against the exposure glass.
pressed flat against the exposure
glass.
The scanned image is
upside down.
The original was placed upside
down.
Place the original in the correct
orientation. See “Placing Origi-
nals”, Copy/Document Server
Reference.
No image results from The original was placed with the When the original is placed di-
scanning.
front and back reversed.
rectly on the exposure glass, the
side to be scanned must face
down. When the original is fed
via the ADF, the side to be
scanned must face up. See “Plac-
ing Originals”, Copy/Document
Server Reference.
Images are scanned in
rotated.
If you set the original with its up- When placing a stack of originals
per edge backward and save full in the ADF, place their upper
color/grey scale images as a TIFF edges first.
or JPEG file, they are scanned in
rotated.
See “Various Scan Settings”,
Scanner Reference.
The scanned image
contains white spaces.
•
If you scan originals using
functions other than the net-
work TWAIN scanner func-
tion, certain paper size and
resolution settings may pro-
duce scanned images that are
larger than the specified size
because of margins being
added to the sides.
Scanning at a higher resolution
may reduce the margins.
•
If the File Format Converter
(optional ) is installed, the
margins may become wider.
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Troubleshooting When Using the Scanner Function
When You Cannot Send Scanned Files
The following sections explain likely causes of and solutions for Network Delivery
and E-mail Sending-related problems.
When Stored Files Cannot be Accessed
This section explains likely causes of and possible solutions for job access-related
problems.
Problem
Cause
Solution
The stored file is locked The file, which is password pro- Contact the administrator.
and is not accessible.
tected, is locked because the pass-
word was incorrectly entered ten
times.
5
When You Cannot Browse the Network to Send a Scan file
This section explains likely causes of and possible solutions for the Browse
Network failing to operate when files are sent.
Problem
Cause
Solution
The network cannot be The following machine settings
browsed when specify- may not be correct:
ing the destination
Check the settings. See “Network
Settings ”, General Settings
Guide.
•
•
IPv4 address
Subnet Mask
folder.
When the TWAIN Driver Cannot be Started
This section explains likely causes of and possible solutions for the TWAIN driver
failing to operate.
Problem
Cause
Solution
The Scanner Properties Advanced encryption has been
For details about the extended se-
dialog box cannot be
displayed.
specified in the extended security curity setting, contact an admin-
setting. istrator.
66
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When You Cannot Send Scanned Files
When Stored Files Cannot be Edited
This section explains likely causes of and possible solutions for the TWAIN driver
failing to operate.
Problem
Cause
Solution
Stored files cannot be
Limits have been imposed using Contact the administrator.
deleted. File names and the available extended security
passwords cannot be
changed. Files cannot
be redelivered.
function.
When the Network Delivery Function Cannot be Used
This section explains likely causes of and possible solutions for the Network
Delivery function failing to operate.
Problem
Cause
Solution
5
The network delivery
function cannot be
used.
The delivery software may be an Contact the administrator.
old version or a security setting
may be specified.
The network delivery
function cannot be
used.
The network delivery function
setting is not correct.
Specify it correctly. See “Settings
Required to Use the Network De-
livery Scanner”, General Settings
Guide.
Operations are not possible when messages appear
This section explains likely causes of and possible solutions for messages that
appear and when the machine fails to operate.
Message
Cause
Solution
The destination list is being up-
dated from the network using
SmartDeviceMonitor for Admin. er while this message is
Depending on the number of des- displayed.
tinations to be updated, there
may be some delay before you
can resume operation. Opera-
tions are not possible while this
message is displayed.
Wait until the message disap-
pears. Do not switch off the pow-
Destinationlist/
machine settings
are updated. Se-
lected destina-
tions or function
settingshavebeen
cleared. Please
re-select the set-
tings.
67
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Troubleshooting When Using the Scanner Function
When a Message is Displayed
This section explains likely causes of and possible solutions for error messages
that may appear on the machine's control panel.
When a Message is Displayed on the Control Panel
This section explains causes and remedies if an error message appears on the
display of the control panel.
Important
❒ If a message not described here appears, act according to the message. For
information about how to turn off the main power switch, see About This
Machine.
Message
Cause
Solution
A network error has oc-
curred and connection
has failed. Try the opera- crowded. Check the information of Sys-
Try the operation once more. If the mes-
sage is still shown, the network may be
Connection with
LDAP server has
failed. Check the
server status.
5
tion once more.
tem Settings. See “System Settings”,
General Settings Guide.
The user name and pass- Make settings correctly for the user name
word differ from those and the password for LDAP server au-
set for LDAP Authentica- thentication.
tion.
LDAP server au-
thentication has
failed. Check the
settings.
A specified destination or Specify the destination or sender's
The destination
list has been up-
dated. Specified
destination(s)or
sender's name has
been cleared.
sender's name was
name again.
cleared when the destina-
tion list in the delivery
server was updated.
A network error has oc-
curred.
Check whether the server is connected.
Updating the des-
tination list has
failed. Try again?
A network error has oc-
curred.
If a destination or sender's name was al-
ready selected, re-select it after this
message disappears.
The destination
list has been up-
dated. Specified
destination(s)or
sender's name has
been cleared.
68
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When a Message is Displayed
Message
Cause
Solution
The number of files ex-
ceeded the maximum
number possible.
Reduce the number of files and send
them again.
Exceeded max.
number of files
which can be sent
at the same time.
Reduce the number
of the selected
files.
You have loaded paper of
a size not shown on the
paper size selector.
•
•
•
Place the original correctly.
Specify the scan size.
Cannot detect
original size.
Place original
again, then press
the Start key.
When placing an original directly
on the exposure glass, the lifting/
lowering action of the ADF triggers
the automatic original size detection
process. Lift the ADF by more than
30 degrees. See “Placing Originals”,
Copy/Document Server Reference.
Search results have ex-
ceeded the max. display- conditions.
able number.
Search again after changing the search
Exceeded max. No.
of results to
display. Max.:
5
The machine has not been Contact the administrator.
set to allow you to use the
function.
You do not have
the privileges to
use this func-
tion.
The maximum number of There are 100 files waiting in the send-
standby files was exceed- ing queue for e-mail, Scan to Folder, or
Exceeded max.
number of standby
files.Try again
after the current
file is sent.
ed.
delivery functions. Wait until files have
been sent.
A network error has oc-
curred and connection
has failed.
Try the operation once more. If the mes-
sage is still shown, the network may be
crowded. Check the information of Sys-
tem Settings. See “System Settings”,
General Settings Guide.
Exceeded time
limit for LDAP
server search.
Check the server
status.
The specified group con- To select destinations for sending by e-
tains some destinations mail, press [Select] for the message dis-
for sending by e-mail and played on the e-mail screen. To select
some destinations for destination for sending by Scan to Fold-
Thespecifiedgroup
contains some des-
tination(s)thatdo
not have access
privileges. Do you
want to select only
the privileged des-
tination(s)?
sending by Scan to Folder. er, press [Select] for the message dis-
played on the Scan to Folder screen.
69
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Troubleshooting When Using the Scanner Function
Message
Cause
Solution
The destination comput- Check whether the computer name and
er name or folder name is the folder name for the destination are
Cannot find the
specified path.
Please check the
settings.
invalid.
correct.
The maximum number of The maximum number of characters
specifiable alphanumeric which can be entered for the path is 128.
Exceeded max. num-
ber of alphanumer-
ic characters for
the path.
characters in a path has
been exceeded.
Check the number of character you en-
tered, and then enter the path again.
See “Transmission function”, Scanner
Reference.
You have tried to delete
The files can be deleted by the file ad-
The selected
files without the authori- ministrator. To delete a file which you
file(s)contained
file(s) without
access privileg-
es. Only file(s)
with access priv-
ileges will be
deleted.
ty to do so.
are not authorized to delete, contact the
administrator.
5
You cannot delete a file
which is waiting to be
transmitted (“Waiting...” and then delete the file.
status displayed) or
whose information is be-
ing changed with Desk-
TopBinder.
Canceltransmission(“Waiting...”status
cleared) or the DeskTopBinder setting,
Some of selected
files are cur-
rently in use.
They could not be
deleted.
You cannot cancel a file
currently being sent.
You can only cancel files waiting to be
Cannot cancel
sending all se-
lected file(s).
Certain file(s)
are currently be-
ing sent.
sent. You cannot cancel files already
sent or currently being sent, files that
were sent but did not reach the destina-
tion, or files that have been cancelled.
You cannot change the
name of a file whose sta- delivery or completing editing.
tus is “Waiting...” or that
is being edited with
DeskTopBinder.
Change the file name after canceling
Selected file is
currently in use.
Cannot change
file name.
You cannot change the
password of a file whose livery or completing editing.
status is “Waiting...” or
that is being edited with
Delete the password after canceling de-
Selected file is
currently in use.
Cannot change
password.
DeskTopBinder.
You cannot change the
A sender's name should be specified
Selected file is
currently in use.
Cannot change
user name.
sender's name whose sta- before sending e-mail. Send e-mail after
tus is “Waiting...” or that specifying the sender's name.
is being edited with
DeskTopBinder.
70
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When a Message is Displayed
Message
Cause
Solution
The correct Network set-
tings are not made.
•
•
•
Check the network settings of the
client computer.
Connection with
the destination
has failed. Check
the status and
connection. To
check the current
status, press
[Scanned Files
Status].
Check that components such as the
LAN cable are connected properly.
Check that the server settings are
correct and the server is working
properly.
The entered user name or
password was invalid.
•
•
•
Check that the user name and pass-
word are correct.
Authentication
with the destina-
tion has failed.
Check settings.
To check the cur-
rent status,
Check that the ID and password for
the destination folder are correct.
A password of 128 or more charac-
ters may not be recognized.
press [Scanned
Files Status].
5
The sender's name was
not specified.
A sender's name should be specified
before sending e-mail. Send e-mail after
specifying the sender's name.
Sender has not
been specified.
Themaximume-mailsize
has been exceeded.
•
•
Increase the size of [Max. E-mail Size].
Exceeded max. E-
mailsize.Sending
E-mail has been
cancelled. Check
[Max.E-mailSize]
in Scanner Fea-
tures.
Set [Divide & Send E-mail] to [Yes (per
Page)] or [Yes (per Max. Size)].
See “Send Settings”, General Settings
Guide.
A network error has oc-
curred and a file was not cally after the preset interval. If sending
sent correctly.
Wait until sending is retried automati-
Sending the data
has failed. The
data will be re-
sent later.
fails again, contact the administrator.
While a file was being
sent, a network error oc- sage is still shown, the network may be
curred and the file could crowded. Contact the administrator. If
Try the operation once more. If the mes-
Transmission has
failed. To check
thecurrentstatus,
press [Scanned
not be sent correctly.
multiple files were sent, use the
Scanned Files Status screen to check for
which file the problem occurred.
Files Status].
Transmission has failed. Allocate sufficient space.
There was not enough
free space on the hard
disk of the SMTP server,
FTP server, or client com-
Transmission has
failed. Insuffi-
cient memory in the
destination hard
disk. To check the
current status,
press [Scanned
puter at the destination.
Files Status].
71
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Troubleshooting When Using the Scanner Function
Message
Cause
Solution
Too many jobs are in
standby state, and send- standby state completes.
ing was cancelled.
Retry sending after sending jobs in
Output buffer is
full. Sending the
data has been
cancelled.Please
try again later.
The file being stored has Specify whether to use the data or not.
exceeded the max. num- Scan the pages that were not scanned
ber of pages for one file. and store them as a new file. See “Stor-
ing Files Using the Scanner Function”,
Exceeded max.
number of pages
per file. Do you
want to store the
scanned pages as
1 file?
Scanner Reference.
Too many files are wait- Please try again after they have been
Exceeded maximum
number of file to
store. Delete all
unnecessary files.
ing to be delivered.
delivered.
Too many files are wait- Please try again after they have been
Exceeded max. num-
ber of stored
5
ing to be delivered.
delivered.
files.Cannotsend
the scanned data
ascapturingfiles
is unavailable.
The maximum number of Check the files stored by the other func-
files that can be stored in tions, and then delete unneeded files.
the document server has See “Document Server”, Copy/Docu-
Exceeded max. num-
ber of files which
can be used in
DocumentServerat
the same time.
been exceeded.
ment Server Reference.
The correct protect desti- Make sure the protection code is cor-
Entered protec-
tion code for
destination is
incorrect.Please
re-enter.
nation code was not en-
tered.
rect, and then enter it again. See “Regis-
tering a Protection Code”, General
Settings Guide.
You have entered an in-
correct user code.
Check the authentication settings, and
then enter a correct user code.
Entered user code
is not correct.
The maximum enterable Make sure the maximum number of
number of alphanumeric characters which can be entered, and
Exceeded max.
number of alpha-
numeric charac-
ters.
characters has been ex-
ceeded.
then enter it again. See “Values of vari-
ous set items for transmission/stor-
age/delivery function”, Scanner
Reference.
The entered login user
name or login password password. The machine is unable to au-
is incorrect. thenticate. Contact an administrator.
Check the login user name and login
Authentication
has failed.
72
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When a Message is Displayed
Message
Cause
Solution
The entered path format Confirm the destination computer and
is incorrect. the path, and then enter it again.
The entered path
is not correct.
Please re-enter.
The maximum number of Reduce the number of pages in the
Captured file ex-
ceeded max. num-
ber of pages per
file. Cannot send
the scanned data.
pages per file has been
exceeded.
transmitted file, and then resend the
file. See “Storage function”, Scanner
Reference.
The machine is using
another function such
as copying.
Retry scanning after the operation with
the other function is completed.
Original is being
scanned by anoth-
er function.
Please wait.
[Copier][Document Server]...
The entered e-mail ad-
dress is incorrect.
Make sure the e-mail address is correct,
and then enter it again.
E-mail address
entered is not
correct. Please
re-enter.
5
Because there is not
Specify whether to use the data or not.
Memory is full.
enough free hard disk
space in the machine for
delivering or sending by
e-mail while storing in
the Document Server,
only some of the pages
could be scanned.
Scanning has been
cancelled. Press
[Send] to send
the scanned data,
or press [Cancel]
to delete.
Because of insufficient
hard disk space, the
first page could not be
scanned.
Try one of the following measures:
Memory is full.
Cannot scan. The
scanned data will
be deleted.
•
Wait for a while, and then retry the
scan operation.
•
Reduce the scan area or scanning
resolution. See “Setting items for
Scan Settings”, Scanner Reference.
•
Delete unneeded stored files. See
“Deleting a Stored File”, Scanner
Reference.
Because there is not
Specify whether to use the data or not.
Memory is full.
Do you want to
store scanned
file?
enough free hard disk
space in the machine for
storing in the Document
Server, only some of the
pages could be scanned.
No paper is set in the
specified paper tray.
Load paper of the sizes listed in the
message.
No paper. Load
paper of one of
the following
sizes, then press
[Start Printing].
73
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Troubleshooting When Using the Scanner Function
Message
Cause
Solution
The scanned original ex- Specify the scan size and resolution
Exceededmax.data
capacity.Check
the scanning reso-
lution,thenreset
original(s).
ceeded maximum data
capacity.
again. Note that it may not be possible
to scan very large originals at a high
resolution. See “Relationship between
Resolution and File Size”, Scanner Ref-
erence.
Thescanneddataexceeded Specify the scan size and resolution
Exceededmax.data
capacity.Check
scanning resolu-
tion, then press
Start key again.
maximum data capacity.
again. Note that it may not be possible
to scan very large originals at a high
resolution. See “Relationship between
Resolution and File Size”, Scanner Ref-
erence.
The number of scanned
pages exceeded maxi-
mum page capacity.
Select whether to send the data so far.
Exceeded max.
page capacity per
file. Press
[Send]tosendthe
scanned data, or
press [Cancel] to
delete.
5
74
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When a Message is Displayed
When a Message is Displayed on the Client Computer
This section explains likely causes of and possible solutions for the main error
messages displayed on the client computer when using the TWAIN driver.
Important
❒ If a message not described here appears, act according to the message. For
information about how to turn off the main power switch, see About This
Machine.
Message
Cause
Solution
A paper misfeed has oc- Remove jammed originals, and place
Clear Misfeed(s)
in ADF.
curred inside the ADF.
them again.
Check whether the originals are suit-
able to be scanned by the machine.
You are using an invalid Install the operating system of the com-
Invalid Winsock
version. Please
use version 1.1
or higher.
version of Winsock.
puter or copy Winsock from the operat-
ing system CD-ROM.
5
You tried to register a
name that is already in
use.
Use another name.
The name is al-
ready in use.
Check the regis-
tered names.
The set original was mis-
aligned.
•
•
•
Place the original correctly.
Specify the scan size.
Cannot detect the
paper size of the
original. Specify
the scanning size.
When placing an original directly
on the exposure glass, the lift-
ing/lowering action of the ADF
triggers the automatic original size
detection process. Lift the ADF by
more than 30 degrees.
The maximum number of The maximum number of modes that
Cannot add any
more scanning
mode.
registerable scan modes
can be stored is 100. Delete unneeded
has been exceeded.
modes.
The maximum number of The maximum number of scanning ar-
Cannot specify
any more scanning
area.
registerable scan areas
eas that can be stored is 100. Delete un-
has been exceeded.
needed scanning area.
An unrecoverable error
has occurred in the ma-
chine.
Call your service representative.
Call Service
Please call your
service represen-
tative.
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Troubleshooting When Using the Scanner Function
Message
Cause
Solution
The TWAIN scanner
function cannot be used
on this machine.
Contact your service representative.
Scanner is not
available on the
specified device.
•
•
The machine's main
power switch is off.
•
•
Set the main power switch to “On”.
Scanner is not
available. Check
the scanner con-
nection status.
Check whether the machine is con-
nected to the network correctly.
The machine is not
connected to the net-
work correctly.
•
•
Deselect the personal firewall func-
tion of the client computer.
Use an application such as telnet to
make sure SNMPv1 or SNMPv2 is
set as the machine’s protocol. See
“Network Settings”, General Set-
tings Guide and “Using telnet”,
Network Guide.
The machine or client
computerisnotconnected computer is connected to the network
to the network correctly. correctly.
Check whether the machine or client
No response from
the scanner.
5
The network is crowded. Wait for a while, and then try to recon-
nect.
No response from
the scanner.
The application-speci-
fied scan conditions have
exceeded the setting
range of the machine.
•
•
Check whether the scanning set-
tings made with the application ex-
ceed the setting range of the
machine.
Errorhasoccurred
in the scanner.
Disable the client computer's own
firewall.
An unrecoverable error
has occurred on the ma- the machine. Call your service repre-
chine.
An unrecoverable error has occurred in
Fatal error has
occurred in the
scanner.
sentative.
An access mask is set.
Contact the network or scanner admin-
istrator.
Cannot connect to
thescanner.Check
thenetworkAccess
Mask settings in
User Tools.
The ADF cover is open.
Check whether the ADF cover is closed.
Scanner is not
ready. Check the
scanner and the
options.
76
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When a Message is Displayed
Message
Cause
Solution
Scanner memory is insuf-
ficient.
•
•
•
Reset the scan size.
Insufficient mem-
ory. Reduce the
scanning area.
Lower the resolution.
Set with no compression. See
TWAIN Driver help.
The problem may be due to the follow-
ing cause:
•
“The Relationship between the Res-
olution and the Scanning Area”
chart in Help for halftone scanning
might not always apply. Scanning
cannot be performed if large values
are set for brightness when using
halftone or high resolution.
•
•
The main power
•
Check whether the main power
switch of the scanner used for the
previous scan is turned off.
Cannot find "XXX"
scanner used for
the previous
scan. "YYY" will
be used instead.
switch of the previ-
ously used scanner is
not set to “On”.
•
•
•
Check the previously used scanner is
connected to the network correctly.
5
The machine is not
connected to the net-
work correctly.
Cancel the Personal Firewall of the
client computer.
(“XXX” and “YYY” indi-
cate scanner names.)
Use an application such as telnet to
make sure SNMPv1 or SNMPv2 is
set as the machine’s protocol. See
“Network Settings”, General Set-
tings Guide and “Using telnet”,
Network Guide.
•
•
Select the scanner used for the pre-
vious scan.
An error has occurred in
the driver.
Check whether the network cable is
connected correctly to the client
computer.
Errorhasoccurred
in the scanner
driver.
•
•
Check whether the Ethernet board
of the client computer is recognized
correctly by Windows.
Check whether the client computer
can use the TCP/IP protocol.
A communication error
has occurred on the net- use the TCP/IP protocol.
work.
Check whether the client computer can
Communication er-
ror has occurred
on the network.
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Troubleshooting When Using the Scanner Function
Message
Cause
Solution
A function of the machine Wait for a while and reconnect.
other than the scanner
function is being used such
Scanner is in use
for other func-
tion. Please wait.
as the copier function.
Memory is insufficient.
•
•
Close all the unnecessary applica-
tions running on the client computer.
Insufficient mem-
ory. Close all
other applica-
tions, then re-
start scanning.
Uninstall the TWAIN driver, and
then reinstall it after restarting the
computer.
Access is restricted with Contact the administrator of the ma-
No User Code is
registered. Con-
sult your system
administrator.
user codes.
chine.
The entered login user
name, password, or driv-
er encryption key was in-
valid.
•
•
Check the login user name, login
password, and driver encryption
key.
Any of Login User
Name, Login Pass-
word or Driver
Encryption Key is
incorrect.
5
Permission to use this function has
not been granted. Contact the ad-
ministrator.
Failed to authenticate the Contact the administrator of the ma-
user at the authentication chine.
server because the ad-
Cannot register
the user because
the scanner's ad-
dress book is
full.
dress book is full.
Failed to authenticate the Contact the administrator of the ma-
user at the authentication chine.
server because same user
name has been already
registered in the address
The user has been
already regis-
tered in the
scanner'saddress
book.
book.
78
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6. Adding paper, Toner and
Staples
This chapter explains troubleshooting procedures that are applicable to all the
machine's functions.
Loading paper
This section explains what to do when paper runs out and needs reloading.
R CAUTION:
• When loading paper, take care not to trap or injure your fingers.
Tray 1 and LCT use Letter- sized paper (8 1/2” × 11”K) exclusively. Load only
Letter- sized paper at all times.
Note
❒ Fan the paper before loading.
❒ Straighten curled or warped paper before loading.
❒ If you want to load A4K paper in Tray 1 or LCT, contact your service repre-
sentative.
❒ For paper types and sizes, see “Recommended Paper Sizes and Types”,
About This Machine.
❒ To load paper in the bypass tray, see “Using the Bypass Tray”, Copy/Docu-
ment Server Reference.
79
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Adding paper, Toner and Staples
Loading Paper into the Paper Trays
The following procedure explains loading paper (in paper tray 2 as an example).
Important
❒ Tray 1 uses only Letter- sized paper (8 1/2” × 11”K). If you want to load A4K,
contact your service representative.
❒ The position of the side and end fences can be changed in tray 2, 1 tray paper
unit, and 2 tray paper unit. Paper of various sizes can then be loaded in them.
When changing paper size, see “Changing the Paper Size”.
❒ Do not stack paper over the limit mark.
A Carefully pull out the paper tray until it stops.
6
AQD027S
B Square the paper and load it print side up.
AQD028S
C Carefully push the paper tray fully in.
Note
❒ If you load a paper size that is not selected automatically, you will need to
specify the paper size with the control panel.
Reference
80
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Loading paper
Loading Paper into the Large Capacity Tray (LCT)
The following procedure explains loading paper into the large capacity tray
(LCT).
Important
❒ LCT (optional) uses Letter- sized paper (8 1/2” × 11”K) exclusively. Only
1
load 8 /2” × 11”K paper. If you want to load A4K, contact your service
representative.
❒ Align the paper stacks and load them against the left and right walls, or a pa-
per misfeed might occur.
❒ Do not stack paper over the limit mark.
A Pull out the LCT, slowly until it stops.
6
AQD029S
B With the print side up, align all four sides of two paper stacks, and then
load them next to each other in the tray. Each side has a limit of 1,000 sheets.
AQD030S
C Push the paper tray slowly in until it stops.
81
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Adding paper, Toner and Staples
Orientation-Fixed Paper or Two-Sided Paper
The following explains loading paper whose orientation and print side is speci-
fied (letterhead paper).
Orientation-fixed (top to bottom) or two-sided paper (for example, letterhead
paper, punched paper, or copied paper) might not print correctly, depending on
how the originals and paper are placed. Select [On] in [Letterhead Setting] under
[Copier / Document Server Features], and then place the original and paper as
shown below. See “Letterhead Setting”, General Settings Guide. When printing
with the printer function, placement orientation is the same.
For printing using the printer function, load paper in the same orientation.
❖ Original Orientation
Exposure glass
ADF
•
•
copy
scanner
6
❖ Paper Orientation
Paper
Paper tray
Bypass tray
loading
Copy mode: Copy mode: Printer
Copy mode: Copy mode: Printer
mode
mode
Place origi- Place origi-
Place origi- Place origi-
nals on the nals in the
nals on the nals in the
exposure
glass.
ADF.
exposure
glass.
ADF.
Paper ori-
entationK
Paper ori-
entationL
Note
❒ For [System Settings], specify Letterhead as “Paper Type” for the paper tray
you want to use. See “Tray Paper Settings”, General Settings Guide.
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Changing the Paper Size
Changing the Paper Size
This section explains how to change a paper size.
Procedures for changing the paper size differ depending on the tray (tray 1 or
other optional paper tray units). Make sure you are following the appropriate
procedure before you begin.
Note
❒ Be sure to select the paper size with User Tools. If you do not, misfeeds might
occur.
1
❒ Tray 1 and LCT (optional) use only Letter- sized paper (8 /2” × 11”K). To
load A4K, contact your service representative.
❒ Fan the paper before loading.
❒ Straighten curled or warped paper before loading.
❒ For details about paper sizes and types, see “Copy Paper”, About This
Machine.
6
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Adding paper, Toner and Staples
Changing the Paper Size in the Paper Tray
The following procedure explains how to change a paper size in the paper tray.
Important
❒ Do not stack paper over the limit mark.
❒ Check the top of the paper is aligned to the right side.
A Check that paper in the paper tray is not being used for copying, and then
pull the tray carefully out until it stops.
AQD027S
6
B Remove papers if loaded.
C Release the lock on the side fences.
AMJ015S
D While pressing down the release lever, slide the side fences until they are
aligned the paper size you want to load.
AMJ016S
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Changing the Paper Size
E Slide the end fence until it is aligned with the size of paper to you want to
load.
ZHXH760J
F Square the paper and load it print side up.
6
AQD028S
G Re-lock the side fences again.
AMJ055S
H Carefully slide the paper tray fully in.
I Check the size on the display.
Note
❒ If there is space between the side fence and paper, bring the side fence
flush against the edge of the paper.
85
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Adding paper, Toner and Staples
Changing to a Size That is Not Automatically Detected
If you load a paper size that is not selected automatically, you need to specify the
paper size with the control panel.
Important
❒ Following paper sizes that are not selected automatically.
• Tray 2, Optional paper feed unit (Tray 3, 4):
A3L, B4L, A4KL, 71/4” × 101/2”KL, 8” × 13”L, 81/2” × 13”L, 81/4”
× 13”L, 11” × 15”L, 10” × 14”L, 8” × 10”L
• Bypass Tray:
A3L, B4L, A4KL, B5KL, A5KL, B6L, A6L, 12” × 18”L, 81/2” ×
14”L, 81/2” × 11”K, 71/4” × 101/2”KL, 8” × 13”L, 81/2” × 13”L, 81/4”
× 13”L, 11” × 15”L, 10” × 14”L, 8” × 10”L
A Press the {User Tools / Counter} key.
6
AQE025S
B Press [System Settings].
86
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Changing the Paper Size
C Press [Tray Paper Settings] tab.
D Select the tray for which you want to change the paper settings.
Press either of [Tray Paper Size: Tray 2] to [Tray Paper Size: Tray 4].
6
E Select the loaded paper size and feed direction, and then press [OK].
The set paper size and feed direction is displayed.
87
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Adding paper, Toner and Staples
F Press the {User Tools / Counter} key.
The initial display is shown.
Note
❒ If you want to print on paper that is selected automatically after printing
on a paper size that is not selected automatically, you must return the set-
setting is returned to “Auto Detect”.
6
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Adding Toner
Adding Toner
This section explains adding and storing toner.
R WARNING:
• Do not incinerate used toner or toner containers. Toner dust might ig-
nite when exposed to an open flame. Dispose of used toner containers
in accordance with local regulations.
R CAUTION:
• Keep toner (used or unused) and toner containers out of reach of children.
R CAUTION:
• If toner or used toner is inhaled, gargle with plenty of water and move into a
fresh air environment. Consult a doctor if necessary.
R CAUTION:
• If toner or used toner gets into your eyes, flush immediately with large
amounts of water. Consult a doctor if necessary.
R CAUTION:
6
• If toner or used toner is swallowed, dilute by drinking a large amount of wa-
ter. Consult a doctor if necessary.
R CAUTION:
• Avoid getting toner on your clothes or skin when removing a paper jam or
replacing toner. If your skin comes into contact with toner, wash the affected
area thoroughly with soap and water.
• If toner gets on your clothing, wash with cold water. Hot water will set the
toner into the fabric and may make removing the stain impossible.
R CAUTION:
• Our products are engineered to meet high standards of quality and function-
ality, and we recommend that you use only the expendable supplies avail-
able at an authorized dealer.
R CAUTION:
• Do not open toner cartridges forcefully. Toner can spill, dirtying your clothes
or hands, and possibly resulting in accidental ingestion.
89
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Adding paper, Toner and Staples
Important
❒ Fault may occur if you use toner other than the recommended type.
❒ When adding toner, do not turn off the operation switch. If you do, settings
will be lost.
❒ Always add toner when the machine instructs you.
❒ When a message “DAdd Toner” is shown on the display, replace the appli-
cable color-toner.
❒ Store toner containers in a cool, dry place free from direct sunlight.
❒ Store on a flat surface.
Note
❒ You can check name of the required toner name and the replacement proce-
dure using the “DAdd Toner” screen.
❒ Press [System Status] to check contact number where you can order supplies.
❒ You can add all four color toners in the same way.
Inserting Toner
6
The following describes how to replace toner.
Important
❒ Do not shake the removed toner cartridge. The remaining toner might scatter.
AQE038S
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Adding Toner
When Toner Remains
Toner can remain inside the toner cartridge in certain environments. If this hap-
pens, set the toner cartridge again. Toner will be supplied automatically, and
you can then continue to use it.
Sending Faxes or Scanned Documents When Toner Has Run Out
When the machine has run out of toner, the indicator on the display lights. Note
that even if there is no toner left, you can still send faxes or scanned documents.
Important
❒ If number of communications executed after the toner has run out and not
listed in the automatically output Journal exceeds 200, communication is not
possible.
A Make sure that the machine is in facsimile or scanner mode.
B Press [Exit], and then perform transmission operation.
The error message disappears.
6
Note
❒ The report that can be printed for transmitted files cannot be printed for
files transmitted with Memory Transmission.
❒ If the fax or scanner screen does not appear in step , press the {Facsimile}
key or {Scanner} key.
Used Toner
Toner cannot be re-used.
Bring the stored used container to your sales representative or service represen-
tative for recycling through our recycling system. If you discard it on your own,
treat it as general plastic waste material.
91
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Adding paper, Toner and Staples
Maintenance
This section explains how to adjust the color registration and gradation by spec-
ifying the settings in [Maintenance].
Adjusting the Color Registration
When the machine is moved, the Fusing Unit is replaced, or after printing re-
peatedly for some time, registration shifting might occur. By performing color
registration adjustment, you can maintain optimum print results.
Color Registration
If the color documents show registration shifting, perform automatic color
registration.
A Press the {User Tools / Counter} key.
6
AQE025S
B Press [Maintenance].
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Maintenance
C Press [Color Registration].
D Press [OK].
6
Auto color registration takes about fifty seconds. When it is completed, the
display returns to the color registration menu.
E When you have made all the settings, press the {User Tools / Counter} key.
The initial display is shown.
93
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Adding paper, Toner and Staples
Auto Color Calibration
If a certain color is strong or the color of the copy differs from the original, adjust
the yellow, magenta, cyan and black balance.
Note
❒ If “DAdd Toner” is shown on the display panel, the test pattern cannot be
printed.
A Press the {User Tools / Counter} key.
AQE025S
6
B Press [Maintenance].
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Maintenance
C Press [Auto Color Calibration].
D Press [Start].
6
E Press [Start Printing] and a test pattern will be printed.
F Place the test pattern on the exposure glass and press [Start Scanning].
The image will be corrected after “Scanning...Please wait” disappears.
95
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Adding paper, Toner and Staples
Note
❒ When performing the auto color calibration from the copy function, press
[Start] under Copier Function. When performing from the printer function,
press [Start] under Printer Function.
❒ The test pattern will not be read if it is set in the ADF.
❒ When performing the auto color calibration from the printer function, se-
lect test patterns from [600 × 600 dpi], [1800 × 600 dpi] and [2400 × 600 dpi] and
then press [Start Printing].
❒ The test pattern will be printed on an A4K, 81/2”× 11”K size page (If
A4K is not available then A3 L, B4 JISL will be used.). Make sure to
check the paper set in the paper tray.
❒ Set the test pattern in the following way:
6
GCCLCPIE
❒ When the ADF is installed, make sure to set the test pattern on the expo-
sure glass, and then 2 or 3 white sheets, same size as the test pattern, above
the test pattern.
96
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Maintenance
Returning to the Previous Setting
“Previous Setting” means to return to the previous status before any changes.
A Press [Previous Setting].
B Press [Yes].
6
The settings return to the previous contents.
Note
❒ When returning the auto color calibration of the copy function, press [Pre-
vious Setting] of the Copier Function. If returning the auto color calibration
of the printer function, press [Previous Setting] of the Printer Function.
❒ When returning the auto color calibration from the printer function, select
test patterns from [600 × 600 dpi], [1800 × 600 dpi] and [2400 × 600 dpi] and then
press [Yes].
97
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Adding paper, Toner and Staples
Adding Staples
This section explains what to do when staples need replacing.
R CAUTION:
• Keep your hands clear of the booklet finisher tray when pulling out or push-
ing in the finisher's staple unit. You can trap your fingers if you do not.
Important
❒ Stapling failures or jams may occur if you use a staple cartridge other than
that recommended.
Refill the stapler according to the finisher type. (Check the type if you are un-
sure.) For details about type of finisher, see “Options”, About This Machine.
SR790
The following procedure explains how to add staples to the SR790.
6
AQE904S
Note
❒ If you cannot pull out the upper unit, there are staples remaining inside the
cartridge. Use all the staples, do not add more.
98
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Adding Staples
Finisher SR3030 and Booklet Finisher SR3020
The following procedure explains how to add staples to the Finisher SR3030 and
Booklet Finisher SR3020.
6
AQE003S
Note
❒ If you cannot pull out the upper unit, there are staples remaining inside the
cartridge. Use all the staples, do not add more.
99
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Adding paper, Toner and Staples
Booklet Finisher SR3020 (Saddle Stitch)
The following procedure explains how to add staples to the Booklet Finisher
SR3020.
6
AQE004S
Note
❒ If you cannot pull out the upper unit, there are staples remaining inside the
cartridge. Use all the staples, do not add more.
100
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Replacing the Stamp Cartridge
Replacing the Stamp Cartridge
If the transmission stamp becomes faint, replace the cartridge.
Important
❒ This stamp cartridge is used for facsimile and scanner functions.
❒ Do not add ink to the cartridge by yourself. Neglecting this can cause ink
leakage.
❒ Be sure not to dirty your fingers with ink from the cartridge.
❒ Use the cartridge specified for this machine.
A Open the ADF cover.
6
AQD032S
B Raise lever P2, and then pull open cover P2.
AQD033S
C Push on the area of cover P3 marked “PUSH”, and then open the cover P3.
AQD034S
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Adding paper, Toner and Staples
D Pull out the old stamp cartridge.
AQD035S
E Insert the new stamp cartridge.
Push in the cartridge until the metal parts are no longer visible.
6
AQD036S
F Close cover P3, P2, and the ADF cover.
102
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7. Clearing Misfeeds
This chapter explains what to do when paper or originals misfeed (become
jammed inside the machine).
Removing Jammed Paper
R CAUTION:
• The fusing section of this machine might be very hot. Caution should be tak-
en when removing misfed paper.
R CAUTION:
• Keep your hands clear of the booklet finisher tray when pulling out or push-
ing in the finisher's staple unit. You can trap your fingers if you do not.
Important
❒ When clearing misfeeds, do not turn off the operation switch. If you do, your
copy settings will be lost.
❒ To prevent misfeeds, do not leave any torn scraps of paper inside the ma-
chine.
❒ Contact your service representative if misfeeds occur frequently.
Note
❒ For details about how to locate and remove misfeeds, see “Checking Jammed
Paper” or “Removing Jammed Paper”.
Reference
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Clearing Misfeeds
Locating Jammed Paper
If a misfeed happens, remove the misfed paper or original following the proce-
dures stated on the sticker on the rear of main unit front cover.
A misfeed has occurred in the place corresponding to the letter displayed on the
control panel.
7
AQD024S
A
Press the key of the section from where you want to remove the jammed paper.
B After each step is complete, press [Next]. To go back to the previous step,
press [Previous].
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Removing Jammed Paper
C When all jammed paper are removed, restore the machine to the original
state.
Note
❒ More than one misfeed may be indicated. When this happens, check all the
areas indicated.
Removing Jammed Paper
The following procedure explains how to remove jammed paper.
Important
❒ The internal parts of the machine may be hot. Wait for the duplex unit to cool
down before clearing a paper jam in the unit.
• When A is lit
7
AQE009S
• When B is lit
AQE010S
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Clearing Misfeeds
• When C is lit
AQE011S
• When D is lit
7
AQE012S
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Removing Jammed Paper
• When P is lit (when ADF is installed)
AQE013S
• When R is lit (when SR790 is installed)
7
AQE014S
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Clearing Misfeeds
• When R1 - R8 is lit (when Finisher SR3030 is installed)
7
AQE015S
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Removing Jammed Paper
• When R1 - R12 is lit (when Booklet Finisher SR3020 is installed)
7
AQE016S
109
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Clearing Misfeeds
AQE017S
• When Y is lit (when Wide Large Capacity Tray is installed)
7
AQE018S
• When Z1 is lit
AQE020S
Note
❒ Inside the finisher, or inside the front cover, there is a sticker explaining how
to remove misfed paper.
❒ If a detailed removal instruction appears on the right of the screen, follow it.
❒
You can also use the procedure indicated in [System Status] to remove jammed paper.
110
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Removing Jammed Staples
Removing Jammed Staples
This section explains how to remove jammed staples.
R CAUTION:
• Keep your hands clear of the booklet finisher tray when pulling out or push-
ing in the finisher's staple unit. You can trap your fingers if you do not.
Important
❒ Curled paper may cause staples to jam. To avoid this, turn copy paper over
in the tray.
❒ When the finisher is installed, after removing jammed staples, staples will not
be ejected the first few times you try to use the stapler.
Remove the jammed staples according to the finisher type. (Check the type if
you are unsure.) For details about type of finisher, see “Options”, About This
Machine.
SR790
The following procedure explains how to remove jammed staples from the
SR790.
7
AQE903S
111
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Clearing Misfeeds
Removing Punch Waste
This section explains how to remove punch waste.
Note
❒ While “Hole Punch Receptacle is full.” is displayed, you cannot use
the Punch function.
Finisher SR3030 and Booklet Finisher SR3020
The following procedure explains how to remove punch wastes from the Finish-
er SR3030 and Booklet Finisher SR3020.
A Open the finisher front cover.
7
AQD021S
B Pull out the punch waste box carefully, and then remove punch waste.
ADB033S
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Removing Punch Waste
C Reinstall the punch waste box.
ADB034S
D Close the finisher front cover.
“Hole Punch Receptacle is full.” disappears.
Note
❒ If you do not reinstall the punch waste box in Step , the “Hole Punch Re-
ceptacle is full.” message continues to be displayed.
❒ If the message is still displayed, reinstall the punch waste box.
7
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Clearing Misfeeds
7
116
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8. Remarks
This chapter describes how to maintain and operate the machine.
Where to Put Your Machine
This section provides precautions for installation, movement and disposal.
Machine Environment
Choose your machine's location carefully.
Environmental conditions greatly affect its performance.
Optimum environmental conditions
The following describes precautions when moving the machine.
R CAUTION:
• Keep the machine away from humidity and dust. Otherwise a fire or an elec-
tric shock might occur.
• Do not place the machine on an unstable or tilted surface. If it topples over,
an injury might occur.
R CAUTION:
• After you move the machine, use the caster fixture to fix it in place. Other-
wise the machine might move or come down to cause an injury.
R CAUTION:
• Make sure the room where you are using the machine is well ventilated and
spacious. Good ventilation is especially important when the machine is used
heavily.
• Temperature: 10-32 °C (50-89.6 °F) (humidity to be 54% at 32 °C, 89.6 °F)
• Humidity: 15-80% (temperature to be 27 °C, 80.6 °F at 80%)
• A strong and level base.
• The machine must be level within 5 mm, 0.2 inches: both front to rear and left
to right.
• To avoid possible buildup of ozone, make sure to locate this machine in a
large well ventilated room that has an air turnover of more than 30
m3/hr/person.
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Remarks
Environments to avoid
• Locations exposed to direct sunlight or other sources of strong light (more
than 1,500 lux).
• Locations directly exposed to cool air from an air conditioner or heated air
from a heater. (Sudden temperature changes can cause condensation to form
inside the machine.)
• Locations close to machines generating ammonia, such as a diazo copy ma-
chine.
• Places where the machine will be subject to frequent strong vibration.
• Dusty areas.
• Areas with corrosive gases.
8
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Where to Put Your Machine
Moving
The following describes precautions when moving the machine.
R CAUTION:
• Contact your service representative if you need to lift the machine (such as
when relocating it to another floor). Do not attempt to lift the machine without
the assistance of your service representative. The machine will be damaged
if it topples or is dropped, resulting in malfunction and risk of injury to users.
The machine's various handling areas are for service engineer use only. Do
not touch these areas.
R CAUTION:
• Before moving the machine, be sure to disconnect all external connections,
especially the power cord from the wall outlet. Damaged power cords are a
fire and electric shock hazard.
R CAUTION:
• Unplug the power cord from the wall outlet before you move the machine.
While moving the machine, you should take care that the power cord will not
be damaged under the machine.
Important
❒ Be careful when moving the machine. Take the following precautions:
• Turn off the main power.
• Unplug the power cord from the wall outlet. When you pull out the plug
from the socket, grip the plug to avoid damaging the cord, thereby reduc-
ing the risk of fire or electric shock.
8
• Close all covers and trays, including the front cover and bypass tray.
❒ Keep the machine level and carry it carefully, taking care not to jolt or tip it.
Rough handling may cause a malfunction or damage the hard disk or mem-
ory, resulting in loss of stored files.
❒ Do not take off the holding stand.
❒ Protect the machine from strong shocks. Impact can damage the hard disk
and cause stored files to be lost. As a precautionary measure, files should be
copied to another computer.
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Remarks
Power Connection
The following explains power supply.
R WARNING:
• The supplied power cord is for use with this equipment only. Do not
use with other appliances. Doing so may result in fire, electric shock,
or injury.
R WARNING:
• Connect the machine only to the power source described on the inside
front cover of this manual. Connect the power cord directly into a wall
outlet and do not use an extension cord.
• Do not damage, break or make any modifications to the power cord.
Do not place heavy objects on it. Do not pull it hard nor bend it more
than necessary. These actions could cause an electric shock or fire.
R WARNING:
• If the power cord is damaged (exposure of the core, disconnection,
etc.), contact your service representative to change a new one. Oper-
ating the machine with a damaged power cord may cause an electric
shock or fire.
R CAUTION:
• When you disconnect the power plug from the wall outlet, always pull the
plug (not the cable).
8
R CAUTION:
• To disconnect the power code, pull it out by plug. Do not drag the code itself.
Doing so may result in damage to the code, leading to fire or electric shock.
• Make sure the plug is inserted firmly in the wall outlet.
• Voltage must not fluctuate by more than 10%.
• The wall outlet shall be installed near the machine and shall be easily accessible.
120
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Where to Put Your Machine
Access to the Machine
Place the machine near the power source, providing the clearance areas shown.
AAE004S
1. Rear: 10 cm (4”) or more
2. Right: 55 cm (22”) or more
3. Front: 75 cm (29.6”) or more
4. Left: 10 cm (4”) or more
Note
❒ For the required space when options are installed, contact your service repre-
sentative.
8
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Remarks
Maintaining Your Machine
If the exposure glass, exposure glass cover, or ADF belt is dirty, copy clarity may
be reduced. Clean these parts if they are dirty.
Important
❒ Do not use chemical cleaners or organic solvents, such as thinner or benzene.
If such substances get inside the machine or melt plastic parts, a failure might
occur.
❒ Do not clean parts other than those explicitly specified in this manual. Other
parts should only be cleaned by your service representative.
❖ How to maintain
Cleaning the machine: Wipe the machine with a soft, damp cloth, and then
wipe it with a dry cloth to remove the water.
Cleaning the Exposure Glass
The following procedure explains how to clean the exposure glass and the
scanning glass.
8
Clean 1 and 2.
122
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Maintaining Your Machine
Cleaning the Exposure Glass Cover
The following procedure explains how to clean the exposure glass cover.
Cleaning the Auto Document Feeder
The following procedure explains how to clean the ADF.
2
1
8
AMJ031S
Clean 1 and 2.
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Remarks
Cleaning the Dustproof Glass
The dustproof glass may require cleaning if white lines appear on the print side
of the document.
Important
❒ Do not insert the brush forcefully, or the machine might be damaged.
8
AQE031S
Note
❒ Insert the cleaning stick so that its rubber surface is pointing down.
124
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M
S
Sending Faxes or Scanned Documents
N
Network Delivery Function
T
O
Troubleshooting
Operations are Not Possible
Orientation-Fixed Paper
Turning Off the Main Power /
P
U
W
When a Message Appears
R
Scanner Function (Client Computer)
When a Message Appears during
When an Indicator to the Right of a
,
When the Machine
Removing Punch Waste
126
EN
USA
B222-7757
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In accordance with IEC 60417, this machine uses the following symbols for the main power switch:
a means POWER ON.
b means POWER OFF.
c means STAND BY.
Copyright © 2006
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Type for C3535/DSc535/LD435c/Aficio MP 3500
Type for C4540/DSc545/LD445c/Aficio MP 4500
Type for C4540g/DSc545g/Aficio MP C4500G
EN USA B222-7757
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