Marquis Telephone 2802CID User Manual

TM  
USER GUIDE  
MARQUIS 2802CID  
2 Line Caller ID  
Hotel Telephone  
? Copyright TeleMatrix Inc. 2003  
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COMPLIANCE AND SAFETY  
As specified by FCC regulation, we are required to inform you of specific  
governmental and compliance regulatory requirements, safety notices, safety  
instructions and other informative information. TeleMatrix, Inc. provides this  
information in a separate manual. We pack the separate Compliance and  
Safety Manual within each outer box or product box when shipped.  
Prior to reading this operation manual and prior to setting up your telephone,  
please refer to the Compliance and Safety Manual.  
If the Compliance and Safety Manual is not immediately available. Please  
obtain a free copy by calling our Priority Care Department (phone number 1-  
800-462-9446) or by downloading a copy on our Internet (web site address  
www.telematrixusa.com).  
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CONTENTS  
Features ..................................................................................  
Controls .............…..................................................................  
Installation ..............................................................................  
Wall Mounting .....….................................................................  
Battery Preparation ..................................................................  
Switch Settings ......…...............................................................  
Programming ..........…..............................................................  
Operation .................….............................................................  
Service ......................…...........................................................  
Warranty .....................….........................................................  
5
5
10  
11  
15  
16  
17  
21  
32  
33  
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FEATURES  
?? Two Line Operation  
?? Speakerphone  
?? Large, Backlit LCD Display:  
? Name/Number Caller Identification Formation*  
? Date/Time*  
? Guest Service Directory  
? Elapsed Call Timer  
? Numbers Dialed  
?? 10 Guest Service Keys (Speed Dial Locations)  
?? TouchLite™ Message Waiting Indicator/Retrieval Feature  
?? Convenient Data Port (on line 2)  
?? Automatic Line Selection  
?? “Soft-key” Line Selectors  
?? “Soft-key” Conference Feature With Automatic Reset  
?? “Soft-Key” Volume Control (Handset, Speaker– 8 step/ADA Compliant)  
?? Microphone Mute Function  
?? HI/Low Ringer Volume Controls  
?? Line Status Indicators (In-Use/Hold/Ringing)  
?? Extended Memory Back-up (Lithium Battery)  
?? Desk Or Wall Mountable  
?? Operates Behind 24/48 Volt Systems  
?? Hearing Aid Compatible  
* Caller ID/Date & Time are features require subscription to Caller ID service from  
your Local Telephone Company and/or your PBX telephone system. The system  
must be equipped to pass Caller ID information to the guest room.  
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CONTROLS  
TOP VIEW  
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DEFINITION OF CONTROLS  
1. Handset ..........…………...........…...  
Hearing aid compatible, low profile styling.  
Used to place line 1 or line 2 on hold.  
“Soft keys” to select line 1 or line 2.  
2. Hold Key ................................…...  
3. Line Selector Keys ...............……....  
4. Mute Key ................................…..  
Disables the handset and speakerphone microphone  
for privacy. Includes LED visual indicator.  
5. Speakerphone Key ........................  
6. Conference Key ......................…...  
7. Volume Control Key ......................  
8. TouchLite™ Message Waiting …..……  
9. Guest Service Keys (Speed Dial) ....  
10. Pause Key ..............................…...  
11. Store Key .............….....................  
12. LCD Display .................................  
13. Flash Key ........………...............…..  
Used to activate the speakerphone. Includes LED  
visual indicator.  
Used for establishing a three-party conference call.  
Automatically resets upon hanging–up.  
“Rocker” style key used to increase/decrease the  
loudness of the handset and speaker.  
Combination visual message waiting lamp & speed-dial  
key used for message retrieval.  
10 programmable speed dial keys used for  
one-touch/easy-access to hotel guest services.  
Submerged key used to program a 3 second delay  
in speed dial memory.  
Submerged key used for programming speed dial  
memory.  
Large backlit display that shows caller id, dialing  
and call timer information.  
Submerged key used to program a 600mS timed line  
break in a speed dial memory.  
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CONTROLS  
RIGHT SIDE  
LEFT SIDE  
BOTTOM  
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DEFINITION OF CONTROLS  
1. Data Port .........................................… Convenient port to connect a computer  
modem, fax or answering device.  
2. Handset Jack ..................................... Connection for handset coil cord.  
3. Ringer Volume Controls ...................... Switches to control the loudness of the  
ringer for each line. Options are HI/LOW.  
4. Battery Compartment ………......…...... Holder for the memory back-up battery.  
5. Message Waiting Switch ………………..  
6. Tone/Pulse Switch ………………………  
7. Line Voltage Switches ………………….  
Selects option for 90VDC neon or FSK  
Selects outbound dialing mode.  
Selectors for 24V or 48V line.  
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Caution  
?? Never install telephone wiring during a lightning storm.  
?? Never install telephone jacks in wet locations unless the jack is specifically  
designed for wet locations.  
?? Never touch uninstalled telephone wires or terminals unless the telephone line  
has been disconnected at the network interface.  
?? Use caution when installing or modifying telephone lines.  
Parts Check List  
The following parts are included with the  
2802CID:  
1. 15’ modular telephone line cord.  
2. 3’ modular telephone line cord.  
3. 10’ modular coiled handset cord.  
4. Power pack.  
10  
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INSTALLATION  
Wall Mounting Your 2802CID  
The TMX 2802CID was designed to be  
conveniently wall mounted. There is no  
additional hardware required. Follow these  
easy steps:  
1. The handset retaining clip must be  
engaged to secure the handset when  
hanging up.  
To engage the clip,  
unsnap the clip, rotate the clip 180º and  
then snap the clip into place.  
2. The bottom of the 2802CID has a  
mounting wedge that must be re-  
positioned for wall mount use.  
This wedge will allow the telephone to  
be at the correct angle when wall  
mounted.  
To install the wedge for wall mounting,  
remove the two (2) screws that secure  
the wall mount wedge to the base unit.  
Next, press the two release tabs on the  
wedge as shown. The wedge will snap  
off. Rotate the wedge and snap into  
place for wall mounting.  
11  
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INSTALLATION  
Plugs Into Standard AC Outlet  
Connecting The Power Pack  
The power pack is a fully modular device  
that provides the power source to the  
2802CID telephone.  
To install, simply plug the power pack into a  
standard 110V AC power outlet. A mounting  
hole is provided to secure the power pack to  
the AC outlet.  
Power Input/Output Jacks  
The power pack also includes two (2)  
modular jacks labeled “LINE” and “PHONE”.  
These jacks allow for a fully modular  
installation by providing both the telephone  
lines and the power source connections up  
the telephone line cord. This avoids the  
need for an additional power cord and  
neatens the Installation.  
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INSTALLATION  
Power Pack “LINE” Connection  
Input Connection  
The power pack “LINE” connection is used to  
connect the telephone lines from the wall  
jack to the telephone.  
Using the 3’ modular telephone line cord  
provided, connect the first end of the cord to  
the RJ14 telephone jack on the wall or base  
board. The remaining end of the cord plugs  
into the “LINE” side of the power pack.  
Power Pack “PHONE” Connection  
The power pack “PHONE” connection is used  
to provide both the telephone lines and the  
power source to the 2802CID telephone.  
Using the 15’ modular telephone line cord  
provided, plug the first end of the line cord  
into the back of the 2802CID. Plug the  
remaining end to the power pack jack labeled  
“PHONE”.  
IMPORTANT!  
The 2802CID will not function if the line cord  
connections are not correct. If the LCD display  
does not activate upon installation, make sure that  
the telephone line cord connections are not  
reversed (“LINE”/”PHONE”).  
13  
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INSTALLATION  
Installation Diagram  
Installation Is Completed  
The installation diagram shown, is the final  
installation configuration for the 2802CID  
telephone. If the installation is correct, the  
following information will be displayed on  
the LCD (after off-hook):  
12/01  
PM  
12:00  
12 - 01  
DATE  
12 - 00  
TIME  
Connecting The Handset Cord  
A 10’ modular coil handset cord is provided. To  
install, simply plug one end of the handset cord  
into the modular jack on the handset. The  
remaining end of the handset cord plugs into the  
jack labeled “Handset” located on the left side of  
the 2802CID base unit.  
14  
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INSTALLATION  
B a t t e r y  
P r e p a r a t i o n -  
IMPORTANT!!  
The 2802CID utilizes a long-life 3V Lithium type  
back-up battery. This battery retains the memory  
of the speed dial locations when the 2802CID is  
unplugged from the telephone line.  
The battery compartment is located underneath the  
desk wedge on the bottom of the base unit. An  
insulator strip is installed at the factory and must  
be removed prior to use.  
An insulator strip is installed to insure maximum  
shelf life. This insulator strip must be removed to  
activate the battery.  
The battery will provide 60 days of continuous  
back-up power with the telephone unplugged.  
Under normal conditions, the battery will not  
conduct while the 2802CID is plugged into a  
telephone line.  
TO REMOVE THE INSULATOR STRIP:  
The insulator strip is located on the top back edge  
of the base unit. To remove, simply pull the clear  
plastic strip. The battery is now activated and  
providing back-up power.  
15  
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SWITCH SETTINGS  
There are installer selectable switches located on the bottom of the 2802CID base unit.  
These switches are hidden behind a plastic cover for security. To locate, remove the  
plastic covers using a sharp pointer or paper clip as shown.  
Tone/Pulse Dialing Selector  
The 2802CID has the option to out-dial either in  
“touch-tone” or electronic rotary pulse mode.  
Simply slide the switch to the desired position  
associated to your dialing service. Note: the  
2802CID is factory preset to the “Tone” mode  
setting.  
Message Waiting Selector  
The 2802CID can support 90VDC neon or low-  
voltage LED (FSK compatible) message waiting  
systems. Simply slide the switch to the desired  
position that is compatible with your PBX  
messaging system. Note: the 2802CID is factory  
preset to the “Neon” setting.  
Line Voltage Selectors  
The 2802CID is designed to operate behind PBX telephone systems rated between 24 volts  
and 48 volts. There are line voltage selector switches that must be set according to the PBX  
system rating that the 2802CID will be installed. There are two (2) switches, the first for Line  
1 and the other for Line 2. Each switch has three (3) setting options. They are: “24V/48V/  
OFF”. Set the switches by simply sliding to the appropriate setting. The ”OFF” setting is used  
to turn off the line if a line appearance is not wired to the telephone. Note: the 2802CID is  
factory set to the “24V” setting.  
16  
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PROGRAMMING  
Guest Service Keys  
(Speed Dial Memory)  
The 2802CID has 10 one-touch speed dial  
memory locations that are used as  
a
convenience guests easy-access to hotel  
services.  
Each speed dial memory location can store up  
to 15 digits. The 2802CID also includes a  
descriptive text directory that can be  
programmed into memory to identify the  
guest service. This descriptive text will display  
when the speed dial key is pressed. For  
example, if a guest service key is programmed  
to access the front desk, “FRONT DESK” will  
display when the guest service key is pressed.  
“Store” Key  
The “Store” key is used for programming the  
memory into a speed dial key. For security,  
the “Store” key is submerged underneath the  
faceplate area. To expose the “Store” key  
follow these directions:  
1. Using a sharp pointer or paper clip,  
remove the clear plastic protective  
overlay as shown.  
2. Lift off the paper faceplate. The “Store”  
key is now revealed.  
17  
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Guest Service Directory  
(Speed Dial Memory)  
The 2802CID includes an advanced feature  
where descriptive text can be programmed  
into memory to identify the guest service.  
This descriptive text will display when the  
speed dial key is pressed by the user. For  
example, if a guest service key is programmed  
to access the front desk, “FRONT DESK” will  
display when the guest service key is pressed.  
Guest Service Directory Pre-Sets  
The guest service directory includes a library of  
factory pre-set text word that describe the most  
commonly used guest services in a typical hotel  
application. During the speed dial rogramming  
procedure, the “Volume  
to Scroll” up & down  
“ toggle key is used  
through the  
directory. The following are the factory pre-set  
text descriptions:  
FRONT DESK  
MESSAGES  
EMERGENCY  
WAKE UP CALLS  
HOUSEKEEPING  
VALET/LAUNDRY  
GUEST SERVICES  
BELL CAPTAIN  
CONCIERGE  
RESERVATIONS  
BUSINESS CENTER  
CONFERENCE CTR  
HOTEL INFO  
RESORT INFO  
TRAVEL INFO  
TRANSPORTATION  
AIRPORT  
GIFT SHOP  
OPERATOR  
BEAUTY SALON  
BARBER SHOP  
MAINTENANCE  
CONNECTING  
PRIORITY SERVICE  
LUGGAGE  
ROOM SERVICE  
RESTAURANT  
SNACK BAR  
CASINO  
TIME/WEATHER  
CHECK OUT  
IN SUITE DINING  
FITNESS CENTER  
SHOWS/EVENTS  
(BLANK– NO DESPRIPTION)  
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PROGRAMMING  
Programming Procedure  
Follow the procedure below for programming the memory of the speed dial keys and the  
guest service directory features. Each speed dialing/guest service key can be programmed  
Display:  
Step:  
1.  
Procedure:  
Press the “Store” key.  
-
STORE  
2.  
Dial the digits of the speed dial  
code using the numeric dial pad  
(example: 1 2 3 4 5 6).  
1 2 3 4 5 6-  
3.  
To program the guest service  
description, press the  
“Volume Up/Down” toggle key  
until the desired text description  
appears (example: FRONT DESK)  
1 2 3 4 5 6-  
FRONT DESK  
4.  
Press the desired speed dial  
location key wherein the memory  
is to be saved.  
If additional numbers/text descriptions are to be  
programmed, repeat steps 2 thru 4.  
19  
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PROGRAMMING  
To Verify Programming  
The memory contents of each speed dial key can be verified or “checked” while the  
2802CID unit is in the programming mode. Note: memory verification is accomplished with  
the 2802CID on-hook.  
Step:  
1.  
Procedure:  
Display:  
Press the “Store” key until the  
word “Check” is displayed on  
the LCD display.  
-
CHECK  
2.  
Press the memory location  
(speed dial) key in which  
verification is to be done. The  
speed dial code and the descriptive  
text programmed for that key will  
display.  
1 2 3 4 5 6-  
FRONT DESK  
3.  
To exit the memory verification  
mode, press the “Store” key  
until the 2802CID is back in its  
normal/idle state.  
12/01  
PM  
12:00  
12 - 01  
DATE  
12 - 00  
TIME  
20  
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PROGRAMMING  
The TouchLite™ Feature  
TouchLiteis a patent-pending new innovation  
that integrates the visual message waiting lamp  
and a speed dial memory key into one function. It  
allows easy-access for guests to retrieve voice mail  
or front desk messages. When the red message  
waiting lamp lights to notify a guest that a message  
is waiting, a simple press of the red TouchLite  
connects the guest directly to the message center  
or the front desk.  
Note: TouchLiteadds an additional memory  
location to your 2802CID telephone.  
Programming The TouchLite™  
-
1.  
2.  
3.  
With the unit “on-hook”, press the  
“Store” key.  
STORE  
Dial the digits using the  
numeric dial pad. (example:  
1 2 3 4 5 6)  
Using the “Volume Up/Down”  
toggle key, select the appropriate  
descriptive text, (examples:  
MESSAGES or MESSAGE CENTER)  
1 2 3 4 5 6-  
MESSAGE CENTER  
3.  
Press the red TouchLite key.  
To exit the programming mode, press the “Store” key  
until the 2802CID is back to its normal/idle mode, or  
simply lift the handset.  
Refer to pages 17-19 for programming details.  
21  
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Caller Identification (Caller ID)  
The 2802CID is equipped with Type I Caller ID technology that will display the name and telephone  
number of an incoming caller. The Caller ID feature will work only if you subscribe with your local  
telephone company to Caller ID service and if your PBX telephone system is equipped to pass the  
Caller ID information from the telephone line(s) to the guest room. If you are uncertain whether your  
PBX telephone system can transfer Caller ID data, contact your telephone system coordinator, your PBX  
service company or the PBX  
manufacturer.  
The 2802CID includes a large backlit display. The LCD displays up to three (3) lines X fifteen (15)  
alpha/numeric characters per line. The display is back lit for easy viewing in darker room situations  
during the following operational conditions:  
1. Incoming ring  
2. In-use (off-hook on handset or speakerphone)  
Note:  
Caller ID feature will operate ONLY if you subscribe to  
Caller ID features with your local telephone company  
and if your PBX telephone system is equipped with  
the technology required to pass Caller ID data from  
the telephone line to the guest room.  
22  
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OPERATION  
Displaying Caller Identification  
(Caller ID) Information  
The 2802CID Caller ID feature was designed for  
use in a hotel guest room environment primarily  
for call screening purposes. Caller ID name and  
number information will be displayed after the  
1st incoming ring signal. There are two (2)  
display possibilities for the Caller ID information:  
NEW  
CALL #  
12/01  
PM  
12:00  
01 719-638-8821  
TELEMATRIX  
1. Guest Elects To Answer The Call  
An example of an incoming call  
If the guest elects to answer the incoming call,  
the Caller ID name & number information will  
immediately clear upon answering the call.  
2. Guest Elects To NOT Answer The Call  
If the guest is not in the room, available or  
elects to have the incoming call go to the  
system voice mail, the Caller ID name & number  
information will display for 15 MINUTES and  
then automatically clear itself.  
Note:  
If multiple incoming calls are not answered,  
the LCD will display the MOST RECENT Caller  
ID name and number information that was  
received.  
The 2802CID does NOT store  
multiple Caller ID calls for reviewing at a  
later time.  
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OPERATION  
Displaying The Date & Time  
The date and time are displayed  
The 2802CID displays the date & time.  
The date & time functions are NOT user/installer  
programmable. The date & time are initialized and  
controlled by incoming signals that are received  
along with the Caller ID information. Once the  
2802CID receives its first incoming call, the time &  
date are automatically initialized and refreshed.  
The time & date are then maintained by the  
2802CID circuitry.  
NEW  
CALL #  
12/01  
PM  
12:00  
Note:  
The date & time are NOT user/installer  
programmable functions. An incoming call  
must be received to “initialize” the date and  
time functions after installation of the  
2802CID.  
24  
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OPERATION  
Line Status Indicators  
The 2802CID is equipped with visual  
indicators that show status of the telephone  
line(s). They are:  
Ringing Line: The LED above the  
corresponding line key  
illuminates RED when the line  
is ringing.  
Line In-Use: The LED above the  
corresponding line key  
illuminates GREEN when  
off-hook.  
Line On-Hold: The LED above the  
corresponding line key turns  
from green to RED when  
pressing the “Hold” key.  
(all remote extensions will  
light red).  
Note:  
The GREEN in-use indicators are controlled  
by the 24V/48V/OFF switch settings. Refer  
to details on page 16 if the in-use indicators  
are not functioning properly.  
25  
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OPERATION  
Line Selection Keys  
The 2802CID feature state-of-the art “soft” key  
technology. Soft key technology allows for  
advanced features such as automatic line  
selection and 3-way conferencing. Line 1 is  
designed as the primary line. When calls are  
answered or placed, a simple lift of the handset  
(or activate the speakerphone) is required to  
obtain line 1. Pressing the line 1 key prior to  
the numbering pattern is NOT required.  
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OPERATION  
Placing A Call Using The Handset  
12/01  
PM  
12:00  
Follow the instructions below for placing a  
call using the handset:  
12 - 01  
DATE  
12 - 00  
TIME  
1. Simply lift the handset to obtain dial tone.  
Line 1 will automatically be selected.  
Line 1 status indicator lights GREEN.  
Display is idle, on-hook status  
2. Dial out by using the numeric dial pad or  
by pressing a guest service key  
(speed dial key).  
12/01 PM 12:00  
LINE 1  
Line status will display after off-hook  
3. When off-hook, the elapsed call timer  
starts to show  
12/01 PM 12:00  
TALK  
00:01  
Call timer starts after off-hook  
4. To end the call, simply replace the handset  
back on the cradle.  
12/01  
PM  
12:00  
12 - 01  
DATE  
12 - 00  
TIME  
Display returns to Idle, on-hook status  
27  
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OPERATION  
Placing A Call Using The  
Speakerphone  
Follow the instructions below for placing a  
call using the speakerphone:  
12/01  
PM  
12:00  
1. Simply press the “Speaker” key to obtain  
dial tone. Line 1 will automatically be  
selected. The LED above the “speaker”  
key will light showing that the  
12 - 01  
DATE  
12 - 00  
TIME  
speakerphone is activated. Line 1 status  
indicator lights GREEN.  
Display is idle, on-hook  
2. When off-hook, the display will show  
line and speakerphone status.  
12/01 PM 12:00  
LINE 1  
Line 1 and speaker icon displays  
3. Dial out by using the numeric dial pad or  
by pressing a guest service key  
(speed dial key).  
12/01 PM 12:00  
TALK  
00:01  
Call timer starts after off-hook,  
4. To end the call, press the “Speaker” key.  
The line will automatically hang-up.  
12/01  
PM  
12:00  
12 - 01  
DATE  
12 - 00  
TIME  
Display returns to idle, on-hook status.  
28  
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OPERATION  
Using The Hold Feature  
The “Hold” key is used to place a caller on hold  
while off-hook using the handset or  
speakerphone. To use, simply press the “Hold”  
key. The line status indicator above the line that  
is being placed on hold will turn from green to  
RED indicating that the line is on hold.  
When placing a caller on hold, the handset can  
be returned to its cradle (on-hook position). The  
line will not be disconnected. To return to the  
caller, lift the handset or press the “Speaker” key  
for hands-free  
operation.  
29  
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Using The Conference Feature  
The “Conference” key is used to establish a 3-  
way conversation. The conference feature is  
activated by a “soft” key that will automatically  
reset when hanging up.  
A 3-way “Conference” call can be established  
while using either the handset or Speakerphone.  
To use the “Conference” feature:  
1. Place the line that is currently in-use on  
hold by pressing the “Hold” key. The line  
status indicator will turn from Green to  
RED.  
2. The second caller can be established by  
selecting the idle line key to obtain dial tone  
for out bound dialing.  
3. When the second call is established,  
activate the 3-way conference call by  
pressing the “Conference” key.  
Line  
1
and Line  
2
will automatically  
“bridge” together and all the three  
parties can now converse.  
4. To end the call, simply hang-up by  
replacing the handset back to its cradle  
(on-hook) or by pressing the “Speaker” key.  
Both callers will drop-off and both  
lines will hang-up. The 2802CID is now  
back to its on-hook, idle state.  
5. If you wish to continue speaking with one  
of the callers and wish to “drop” the  
other caller, simply press the line key of  
the caller you wish to continue speaking  
with. The other caller will automatically  
drop-off.  
30  
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OPERATION  
Using The Mute Feature  
A “Mute” key is provided to allow for privacy  
during a conversation. When the “Mute” key  
is activated, the microphone in the handset  
and the speakerphone become disabled and  
the caller will not hear your voice. The light  
above the “Mute” key will light to show that  
the feature is activated.  
To de-activate, press the “Mute” key again.  
Note:  
The “Mute” function automatically resets  
when hanging up.  
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OPERATION  
Using The Master Volume  
Control  
A convenient “rocker” volume control is  
provided. This volume control will adjust  
the loudness of the handset and speaker.  
The volume of the handset is adjustable  
while using the handset. The volume of  
the speaker phone is adjustable when  
using the speakerphone. The loudness  
can be adjusted in eight (8) steps up or  
down.  
Note:  
The volume of the handset and speakerphone will  
automatically reset to a mid-range level when  
hanging up.  
The volume control for the handset is ADA/FCC  
compliant.  
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SERVICE  
When problems arise during installation or service that cannot be resolved using this  
or related documents, contact the TeleMatrix Technical Service department 8:30a.m. -  
4:30p.m. MST:  
Toll Free: 1-800-462-9446  
Direct:  
Fax:  
719-638-8821  
719-638-8815  
Many times a problem is either installation or user related. Please contact TeleMatrix  
PRIOR to sending a telephone to our service center for repair. In the unlikely event  
that a factory repair be necessary:  
1. Include a brief description of the trouble that you are experiencing.  
2. Include a proof of purchase for a repair under warranty.  
3. Send the telephone prepaid by UPS or Parcel Post insured to:  
TeleMatrix, Inc.  
Customer Care Center  
5025 Galley Road  
Colorado Springs, CO. 80915  
TeleMatrix will pay to return the repaired telephone to you. Allow 2-3 weeks for  
delivery.  
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WARRANTY  
STATEMENT OF LIMITED WARRANTY  
TeleMatrix, Inc. and TeleMatrix Equipment, LLC (TMX) warrants to its [original end customer] [purchaser]  
that Spectrum, Spectrum Plus and Marquis branded products manufactured by TMX are free from defects in  
materials and workmanship for five (5) years after the date of purchase, and Regency branded products  
manufactured by TMX are free from defects in materials and workmanship for three (3) years, other than  
the following products for which the warranty period shall be one (1) year: handset batteries, either NiCd or  
NiMH, used in TMX cordless products. If a product fails this warranty during the warranty period, TMX will,  
at its option, either repair or replace the defective product or parts, or deliver replacements for defective  
products or parts on an exchange basis at no additional charge to the customer except as set forth below.  
Repair parts or replacement products may be either new or reconditioned. Products or parts returned to  
TMX under this warranty will become the property of TMX. Warranties on products repaired by TMX expire  
at the termination of the original warranty period.  
This limited warranty does not cover:  
1.  
2.  
3.  
Products or parts which are damaged, abused or misused;  
Any damage resulting from improper installation, maintenance or operation of the product;  
Damage resulting from unauthorized modification or repair of the product, or from improper  
connection of the product to other equipment;  
4.  
5.  
6.  
Cords, connectors and replaceable batteries;  
Damage in transit to the TMX repair facility;  
Any product or part unless proof of date of purchase is submitted with the product when returned  
for warranty repair; or  
7.  
8.  
Costs incurred by the customer in removing and shipping the product to TMX for repair or  
replacement, and costs of reinstallation of the product.  
Products or parts which are not owned and used by the original end user customer.  
The cost and risk of loss or damage for sending the product to TMX will be borne by the customer.  
TMX EXPRESSLY DISCLAIMS ALL WARRANTIES EXCEPT THE LIMITED WARRANTY SET FORTH HEREIN, WHICH IS THE  
SOLE AND EXCLUSIVE WARRANTY OF THE PRODUCT, AND IS IN LIEU OF ALL OTHER WARRANTIES, WHETHER ORAL OR  
WRITTEN, EXPRESS OR IMPLIED, OR STATUTORY. THERE ARE NO IMPLIED WARRANTIES OF MERCHANTABILITY OR  
FITNESS FOR A PARTICULAR PURPOSE. THE CUSTOMER’S SOLE REMEDY UNDER THE TMX WARRANTY SHALL BE  
REPAIR OR REPLACEMENT AS PROVIDED ABOVE. IN NO EVENT WILL TMX BE LIABLE TO CUSTOMER OR ANY OTHER  
PARTY FOR ANY INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING, WITHOUT LIMITATION,  
DAMAGES OF LOST PROFITS, LOST REVENUES, LOSS OF USE OF FACILITIES OR EQUIPMENT, OR COST OF  
SUBSTITUTE EQUIPMENT ARISING OUT OF THE USE OR INABILITY TO USE THIS PRODUCT, EVEN IF THE CUSTOMER  
HAS ADVISED TMX OF THE POSSIBILITY OF SUCH DAMAGES. TMX LIABILITY FOR DAMAGES SHALL NOT EXCEED THE  
PURCHASE PRICE OF THE DEFECTIVE PRODUCT.  
This limited warranty is non-transferable without the prior written approval of TMX. It gives the customer  
specific legal rights. The customer may have other rights which vary under local law. Some jurisdictions  
may not allow limitations on the term of an implied warranty or exclusions or limitations of incidental or  
consequential damages.  
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252-03590 (2802CID)  
Revision May 1, 2003  
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