PCI Expansion System
User's Manual
6 Slot PCI Express® to PCI-X
Model: PE6R4
Model: PE6RR
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Table of Contents
PREFACE............................................................................................. III
General Specifications ........................................................................... 1
Parts List................................................................................................ 2
Starting Up:................................................................................................... 7
Rack Installations................................................................................... 9
Installing 3rd Party PCI Cards...................................................................... 15
Finishing Touches................................................................................ 17
When Nothing Works.................................................................................. 24
My PCI Card Doesn’t Work......................................................................... 26
Table of Contents
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PCIScope Software Utility........................................................................... 32
Bus Hierarchy.......................................................................................35
Fan-Out....................................................................................................... 38
PCI Card Conflicts................................................................................42
FCC......................................................................................................45
Industry Canada...................................................................................45
CE ........................................................................................................45
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Preface
Advisories
Five types of advisories are used throughout this manual to provide
helpful information, or to alert you to the potential for hardware damage
or personal injury. They are Note, Important, Caution, Warning, and
Danger. The following is an example of each type of advisory.
NOTE
Used to amplify or explain a comment related to procedural steps
or text.
IMPORTANT
Used to indicate an important piece of information or special “tip”
to help you
CAUTION
Used to indicate and prevent the following procedure or step from
causing damage to the equipment.
WARNING
Used to indicate and prevent the following step from causing
injury.
DANGER or STOP
Used to indicate and prevent the following step from causing
serious injury or significant data loss.
Disclaimer: We have attempted to identify most situations that may
pose a danger, warning, or caution condition in this manual. However,
Mobility Electronics, Inc. does not claim to have covered all situations
that might require the use of a Caution, Warning, or Danger indicator.
Preface
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Safety Instructions
Always use caution when servicing any electrical component. Before
handling the Magma PCI-X Expansion chassis, read the following
instructions and safety guidelines to prevent damage to the product and
advisory conventions used in this manual, including the distinction
between Danger, Warning, Caution, Important, and Note.
♦
Always use caution when handling/operating the computer.
Only qualified, experienced, authorized electronics personnel
should access the interior of the computer. The power supplies
produce high voltages and energy hazards, which can cause
bodily harm.
♦
Use extreme caution when installing or removing components.
precautions and procedures. If you have any questions, please
contact Mobility Technical Support.
WARNING
High voltages are present inside the expansion chassis when the
unit’s power cord is plugged into an electrical outlet. Disconnect the
power cord from its source before removing the system cover.
Never modify or remove the radio frequency interference shielding from
your workstation or expansion unit. To do so may cause your installation
to produce emissions that could interfere with other electronic
equipment in the area of your system.
When Working Inside a Computer
Before taking covers off a computer, perform the following steps:
1. Turn off the computer and any peripheral devices.
2. Disconnect the computer and peripherals from their power
sources to prevent electric shock or system board damage.
3. Disconnect any telephone or telecommunications lines from
the computer.
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In addition, take note of these safety guidelines when appropriate:
♦
To help avoid possible damage to systems boards, wait five
seconds after turning off the computer before removing a
component, removing a system board, or disconnecting a
peripheral device from the computer.
♦
When you disconnect a cable, pull on its connector or on its
strain-relief loop, not on the cable itself. Some cables have a
connector with locking tabs. If you are disconnecting this type
of cable, press in on the locking tabs before disconnecting the
cable. As you pull connectors apart, keep them evenly aligned
to avoid bending any connector pins. Also, before connecting a
cable, make sure both connectors are correctly oriented and
aligned.
CAUTION
Do not attempt to service the system yourself except as explained in
this manual. Follow installation instructions closely.
Protecting Against Electrostatic Discharge
Electrostatic Discharge (ESD) Warning
Electrostatic Discharge (ESD) is the enemy of semiconductor
devices. You should always take precautions to eliminate any
electrostatic charge from your body and clothing before touching any
semiconductor device or card by using an electrostatic wrist strap
and/or rubber mat.
Static electricity can harm system boards. Perform service at an ESD
workstation and follow proper ESD procedures to reduce the risk of
damage to components. Mobility strongly encourages you to follow
proper ESD procedures, which can include wrist straps and smocks,
when servicing equipment.
You can also take the following steps to prevent damage from
electrostatic discharge (ESD):
♦
♦
When unpacking a static-sensitive component from its shipping
carton, do not remove the component’s anti-static packaging
material until you are ready to install the component in a
computer. Just before unwrapping the anti-static packaging, be
sure you are at an ESD workstation or are grounded.
When transporting a sensitive component, first place it in an
anti-static container or packaging.
Preface
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♦
Handle all sensitive components at an ESD workstation. If
possible, use anti-static floor pads and workbench pads.
♦
Handle components and boards with care. Don’t touch the
components or contacts on a board. Hold a board by its edges
or by its metal mounting bracket.
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Chapter 1 Introduction
General Specifications
The Magma 6 Slot PCI Express® to PCI-X Expansion System (Model
PE6R4) is a general-purpose PCI bus expansion chassis. The
expansion chassis is fully compliant with the PCI Local Bus
Specification. Because PCI-X is backward compatible with PCI, both
card types can be used with PE6R4. Therefore, to keep things simple,
the terms PCI and PCI-X will be used interchangeably throughout this
manual.
PE6R4 consists of a PCI Express host card, a pair of 1–meter
Infiniband™ cables, a rack-mount enclosure containing a 6 slot PCI-X
backplane, a power supply, and cooling fans.
Item
Description
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Host Card:
Backplane:
Enclosure:
Dimensions:
PCI Express x4 or 4 lanes
6 PCI-X slots (66MHz)
4U Black Rack-mount (All Steel)
19" W x 7" H x 17.7" D
24 lb or 11.804 kg
Pair of 1-meter Infiniband cables
Revision 1.0a
Revision 2.3
Revision 1.2
512 MB/sec (Theoretical Max. of PCI-X 64/66)
Weight:
Standard Cable Length:
PCI Express Bus Specification
PCI Local Bus Specification:
PCI Bridge Architecture Spec:
Interconnect Bandwidth:
Cooling:
One 85.2 CFM fan
One fan in power supply
Model PE6R4 includes 400W
Model PE6RR includes 400W Redundant, hot
swappable
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Power Supply:
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MTBF:
Operating Environment:
53,000 hours
0º to 50º C Operating Temperature
-20º to 60º C Storage Temperature
5% to 85% Relative Humidity, Non-condensing
Windows XP/2000/Server 2003
Mac OS X version 10.4.x +
Red Hat Linux 9
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Operating Systems:
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Warranty:
Available Options:
1 Year Return to Factory
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3-meter cable (PN: SUBCBL3IF)
Disk Drive Cage for up to seven 3.5”
internal disk drives (PN: RDRIVECAGE)
PCI card hold down kit (PN: RCHD7)
Rack-mount slide kit (PN: RSLIDES-XX)
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Chapter 1 Introduction
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Pre-Installation Information
Before using the Magma expansion chassis you should perform the
following steps:
•
•
•
Inventory the shipping carton contents for all of the required parts
Gather all of the necessary tools required for installation
Read this manual
Parts List
The following parts are provided:
Item Qty
Item
1
1
6 slot rack-mount expansion chassis
Pair of 1-meter shielded Infiniband™ cables
Half-height PCI Express host card with both full and low-profile
mounting brackets
1
1
1
1
U.S. Standard 115V power cord
Software CD-ROM
User’s Manual
Tools Required for Installation
In order to complete the installation of the Magma
expansion system you will need a Phillips-head
screwdriver.
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Chapter 2 Hardware Installation
The following steps will guide you through the installation of your
Magma expansion system.
Electrostatic Discharge (ESD) Warning
All PCI cards are susceptible to electrostatic discharge. When
moving PCI cards, it is best to carry the cards in anti-static
packaging. If you need to set a PCI card down, be sure to place it
inside or on top of an anti-static surface. For more information, see
WARNING
High voltages are present inside the expansion chassis when the
unit’s power cord is plugged into an electrical outlet. Disconnect the
power cord from its source before removing the enclosure cover.
Turning the system power off at the power on/off switch does not
remove power to components. High voltage is still present.
CAUTION
Before touching anything inside the enclosure, move to an ESD
station and follow proper ESD procedures. Failure to do so may
result in electrostatic discharge, damaging the computer or its
components. For more information, see “Protecting Against
Electrostatic Discharge” in the Preface.
STOP
If your Magma expansion chassis was not purchased directly from
Mobility Electronics, Inc., you must check to ensure that it doesn’t
contain any pre-installed PCI cards.
Check the rear side of the chassis to see if any PCI cards are visible
in the slots. If you see a PCI card, you should continue installation
using instructions provided by your dealer. If no separate instructions
are available, remove the cover by using instructions in Chapter 4
Install Cards and Drives. Then remove the card(s) as normal. If no
PCI card is visible, then continue with the cable installation.
Chapter 2 Hardware Installation
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Before you Begin
The 400W AC power supply is auto-switching. This means that it will
automatically switch to match whatever source power you are using.
Since all products ship with a US/Canadian Standard 125V power cord,
you will need to use a locally available power cord for non-US Standard
power sources.
Install PCI Express Host Card
Begin the installation of your PCI Express (PCIe) host card by first
powering down your computer. Use the procedures for shutting down
your operating system and shutting off power to your system provided in
your owner’s manual or system documentation.
After the host computer is off and all power cords disconnected, remove
the cover and insert the PCI Express host card into a vacant x4+ PCIe
slot by gently pushing the card until it is firmly seated. Notice that the
PCI Express slots are located at a greater distance from the edge of the
computer’s mother-board than are the standard PCI slots. Then secure
the card to the slot with a mounting screw.
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The PCIe host card is a “half-height” x4 PCIe card mounted to a “full-
height” bracket for convenient mounting in most desktop computer
systems. It is also shipped with a low profile card bracket to allow
mounting on low profile computer systems.
For low profile case applications, you may need to change the mounting
bracket to the low profile bracket that shipped with your system. This is
done by removing the screws that hold the card to the bracket. Be sure
you are using proper ESD procedures when completing this action.
STOP
YOU MUST ONLY INSTALL THE PCIe HOST CARD INTO A PCI
EXPRESS SLOT.
Only use cards WITH brackets. This will ensure that your PCIe host
card can only be inserted into a PCIe slot. Although PCI Express
cards without brackets may fit into conventional PCI slots, you run the
risk of damaging the PCI Express host card if you insert it into a PCI
slot. Please ensure that your host computer has PCI Express slots
and install the host card only into a PCI Express slot.
For more information on using PCIe cards, please refer to your
computer’s user manual or system documentation.
Attach Power and Expansion Cables
A set of two 1-meter or 3-meter Infiniband™ cables are included with
your Magma expansion chassis. Carefully position the expansion
chassis so that the supplied expansion cables will conveniently reach
from the host computer to the connectors on the back of the chassis.
It is important that the cable be attached securely to the appropriate
x1/x1 and x3/x3 connectors at both ends.
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Connect cables to
the chassis.
Connect cables to
the host card.
When properly installed, each cable will have matching labels at both
ends (x1 to x1 and x3 to x3).
CAUTION
All cables attached to the expansion chassis must be securely
fastened. When you hear a “click,” it is properly secured. If not
securely connected, the connectors may cause intermittent or lost
connections.
Connect the power cord to the power-in receptacle located at the rear of
the enclosure.
NOTE
If at all possible, plug all power cords from the expansion chassis
and your host computer into a shared power strip, preferably one
that has surge and noise suppression circuitry built into it.
Recheck the Installation
Check your installation before powering up the Magma expansion
chassis for the first time. Although the power supply has an over voltage
protection device built into it, it may not "trip" in time to fully protect a
device that has been improperly connected, or whose power cable has
been damaged.
CAUTION
This product is provided with a power supply that automatically
adjusts to input voltages between 100 to 240 Vac. A U.S. and
Canadian 125 V power supply cord is provided with this product. If
using this product outside of the U.S. or Canada, please use locally
available power supply cords
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Applying Power Correctly
Starting Up:
You must apply power to the Magma expansion chassis BEFORE you
power up your computer. This will allow the higher numbered PCI buses
in the PCI bus hierarchy to be at a stable state when the host system
issues its master power-on bus reset. In systems that perform automatic
PCI bus configuration, this will allow the configuration code to recognize
the PCI bus hierarchy and any attached devices.
There is an On/Off switch on the front panel,
as well as an LED indicator to indicate power
status. Verify that the green power indicator is
ON.
IMPORTANT
When powering up, pay close attention to three LEDs on the PCI
Express Host Card inside the computer. All three LEDs must be
solid green before the system will function properly, as
shown below:
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PCIe to PCI HIF card LEDs
IMPORTANT
If any LED is not solid green, power off the system and check that
the cables are connected properly before powering up again.
NOTE
The expansion chassis can function using only the x1 (1 lane)
connection. The second cable provides the additional x3 (3 lane)
connection. Combining the x1 cable and the x3 cable yields 4 lanes
(x4).
Windows Start Up
As your Windows computer starts up, you
will see a small message box pop-up in the
lower-right corner of the screen to alert you
that Windows has found new hardware.
You are now ready to go. No drivers are needed. Now go to Chapter 3
MAC Start Up
Apple MAC OS computers will boot up without any visible indicators that
Shutting Down:
STOP
DO NOT TURN OFF THE MAGMA EXPANSION CHASSIS UNTIL
YOU HAVE SHUT DOWN YOUR COMPUTER COMPLETELY! It
can cause a system lockup and loss of any unsaved data.
When shutting your system down, it is recommended that you first shut
down the computer correctly, and then power down the Magma
expansion chassis to avoid ‘computer lock-up’ and potential data loss.
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Rack Installations
Installing the Magma PE6R4 into an equipment rack has never been
easier. Simply attach one of Magma's optional Rack-mount slide kits
(PN: RSLIDES-XX) to allow you to mount the chassis in a computer
rack and then simply slide the chassis in and out whenever you need to
do work on, or in, it. These sets come in various lengths to
accommodate various racks. Contact Magma for more information, or to
order a set. When ordering, replace the “XX” in the part number with
your required kit size (18, 24, 26, or 28 inches).
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CHAPTER 3 Verify Installation
Windows
To verify a successful installation on Windows, find the ‘My Computer’
icon and “right-click” on it. Then select ‘Manage’ from the pop-up menu.
Next, click on ‘Device Manager’ in the leftmost Computer Management
window. Finally, click on the View Menu and select View Devices by
Connection.
Open ACPI (BIOS) Æ Open PCI BusÆ Click the ‘+’ sign several times
until your reach a PCI Express Root Port with a PCI Standard PCI-to-
PCI Bridge beneath it.
When installed correctly, you will see two “PCI to PCI Bridges” below
your system’s PCIe Controller. Any 3rd Party PCI cards installed in the
chassis will appear below one of the PCI-to-PCI bridges.
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If everything is OK, then the Magma expansion system installation is
PCI Cards and/or up to eight (8) hard drives.
If, however, the installation was unsuccessful, you may not see the PCI
to PCI Bridge, or it will have a small yellow
in front of it.
Mac OS X
When using Mac OS X no additional software or drivers are needed. As
long as you are using Mac OS X Version 10.4 or newer, the operating
system should automatically recognize the Magma expansion chassis.
Select “About This Mac” under the Apple Icon
Then click the “More Info” button Æ click on the Devices tabÆ you
should see a pci-bridge device listed under PCI as shown below:
Chapter 3 Verify Installation
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Any PCI Cards you install in the expansion chassis will appear behind
the pci-bridge device.
Mac OS 10.4.x
If any of these devices are not displayed as shown above, you should
shut down your system (computer first, then the expansion chassis) and
reconnect the cables and the PCIe expansion host card to ensure that
you have a solid connection. Then restart the Magma expansion
chassis followed by the computer. Next, try to verify the installation
again, as shown above. If you are still having problems, contact Mobility
Technical Support at (858) 530-2511.
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Chapter 4 Install Cards and Drives
This chapter provides information on how to install 3rd Party PCI cards
or hard drives into your Magma expansion chassis. More details on the
installation of individual cards are provided by the card’s manufacturer.
This chapter is provided as a simple guide to help you install your PCI
cards, or hard drives, in the chassis.
For the purpose of installation, the Magma expansion chassis functions
exactly as a standard desktop computer chassis. Always follow the
manufacturer’s instructions for installing their card or hard drive on a
desktop computer.
IMPORTANT
We will provide reasonable technical support with 3rd Party PCI
cards or hard drives. However, if you have verified a successful
installation of the Magma expansion system (as defined in Chapter
hard drive, the card or drive manufacturer should be able to
provide the best support.
Remove PCI Expansion Chassis Cover
Four (4) screws retain the cover on the expansion chassis.
Remove all of these screws to open the enclosure.
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Slide the enclosure cover backward to
disengage it from the guides at the
front of the enclosure by firmly
grasping the edges of the cover
lip and pulling the cover
backward about 1” until it clears
the front hold-down, and then lift
the cover off.
Be careful to store the cover to
avoid damage while you are
working inside the chassis.
CAUTION
When replacing the enclosure cover, be sure that the front edge of
the cover slides completely under the front lip of the enclosure.
rd
Install 3 Party PCI Cards or Hard Drives
CAUTION
When installing PCI cards or hard drives, please ensure that the input
current rating specified on the AC input label is not exceeded.
Six (6) PCI-X slots (66MHz)
One (1) non-operational slot – DO NOT USE
Daughter card with x1 and x3 connectors on top of main backplane.
Fan assembly with slot holders for full-length cards
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400W, 100-240V/6.3A, 50-60HZ Power Supply
Drive bay – used to mount up to seven (7) 3.5” internal hard drives
using 1 or 2 optional Disk Drive Cages (PN: RDRIVECAGE)
5V load resistor – to be removed if optional hard drives are installed
Installing 3rd Party PCI Cards
Slot ordering in PE6R4 should begin with the slot farthest away from the
power supply – labeled SLOT 4.
Generally, when installing 3rd Party PCI cards in the Magma expansion
chassis, it should make no difference which PCI slot you place your
cards in, unless specified by the card manufacturer.
Install PCI cards following PCI card manufacturer’s recommendations.
Some PCI card manufacturers recommend that you install their software
driver(s) prior to installing the hardware. If this is the case, you should
install their driver before you connect and power up the expansion
chassis.
Make sure that all PCI cards are fully seated in their connectors. When
correctly seated in its connector, you will notice a firm resistance when
you pull up gently on the card. To keep the cards in place, secure them
in the enclosure with their retaining screws (supplied with the Magma
expansion chassis).
IMPORTANT
The sheer number of PCI cards and device drivers available
makes it impossible for Mobility to fully test and certify all available
PCI cards for use in the Magma expansion chassis. Our best
advice to you in this regard is to insist on full PCI Specification
compliance from your card and system vendors. Cards and
systems should be at least PCI Specification Revision 2.0
compliant or better. Compliance in your system motherboard, PCI
cards, and console firmware (or BIOS) is your best assurance that
everything will install and operate smoothly.
Not all PCI cards are as "well-behaved" as they should be.
Sometimes simply moving a PCI card that is having a problem to a
different slot, or reordering your cards in their slots, will alleviate
"behavior" problems.
Chapter 4 Install Cards and Drives
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Installing Hard Drives
Installing up to eight (8) hard drives into your
chassis is simple using one or two optional
Drive Cages (PN: RDRIVECAGE), available
from MAGMA. Each cage can hold up to four
(4) 3.5” hard drives. The cages mount into
the hard drive area in the chassis identified
by a
in the previous graphic. If you want to
install a hard drive in your system, a PCI
hard drive controller card must also be
installed into one of the available PCI slots.
You will also have to remove a 5V Load
Resistor from the hard drive area before
installing any hard drive cages.
DANGER
The Load Resistor is
and
must NOT BE TOUCHED unless the
system has been shut off for at least 25-
30 minutes. Use caution when touching
the Load Resistor.
System Should Be Up and Running
Apply power to the Magma expansion chassis first, then power up the
computer.
installation(s) in the Windows Device Manager or Apple System Profiler.
When everything is functioning correctly, your Windows Device
Manager should look something like this:
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If you discover that any of your 3rd Party PCI cards contain s a
(exclamation) you have a problem with that card. Refer to Chapter 6
Troubleshooting for further guidance.
Finishing Touches
After your system is working properly, replace any empty slots with slot
covers, and replace the host computer and the expansion chassis
covers.
Last, if you previously installed the rack slides (PN RSLIDES-XX),
simple insert the chassis rails into the rack rail, slide into the rack, and
snap-lock into position.
Chapter 4 Install Cards and Drives
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Chapter 5 Chassis Maintenance
Like all computer systems, you will need to perform some routine
maintenance tasks. Some of these include making sure that the air
vents in the chassis are clear of obstructions and that the cooling air
from the fans flows freely. You will also need to check the foam filter
behind the front panel to ensure it is clean, thus allowing for unrestricted
air flow to the fans. You should always keep an eye on all cables to
make sure they are not damaged and are securely connected.
Occasionally, you should remove the chassis cover and check for loose
cards, and remove any dust build-up.
Always to remember to power down your computer and then the
expansion system BEFORE you attempt to perform any maintenance
tasks.
General Chassis Cleaning
The environment where your Magma chassis is operating is a key
element to how often you will need to perform a general cleaning of your
Magma Expansion chassis. To perform a routine general cleaning of
your chassis, you will need the following:
1. Can of compressed air (proper distance, 6 inches)
2. Cotton Swabs
3. Isopropyl (alcohol)
4. Anti static wipes
5. Warm water (for filter)
6. Dish soap (for filter)
Do not use a vacuum because vacuums create ESD.
First, remove the four cover screws with your Phillips screwdriver and
open the cover.
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Next, use a can of compressed air from your local computer store to
blow out any dust that may have accumulated in the chassis fans.
Be sure to keep the can of compressed air about six inches from the
parts being sprayed with air. Pay particular attention to the fans in the
chassis
movement to keeping your chassis cool. Also spray the PCI-X slots
the backplane , and the chassis bay areas and . If you have
and power supply
because they are critical to air
,
mounted hard drive cages in one or both of these areas, be sure to
check for dust that can collect in the space between the drives.
Next, you can use anti static wipes to wipe down any open areas inside
and outside of the chassis to remove any remaining dust or dirt. If you
have dust or dirt remaining in any “hard to reach area”, such as corners
of a fan blade, you can use the cotton swabs, dipped in the isopropyl
(alcohol), to gently rub the area clean.
Lastly, if the chassis was extremely dirty, you can remove any installed
3rd Party cards and wipe the PCI-X slots with a soft bristle brush (like a
toothbrush), dipped in the isopropyl (alcohol), to gently clean each slot.
When finished, blow the slots with compressed air from about six inches
away until dry.
If your chassis is extremely dirty and you would like professional
help with getting it clean, you can contact Magma Support for
instructions and costs on shipping the chassis back for cleaning.
Finally, clean the air filter following the instructions later in this chapter.
When finished, replace the cover and turn on power to the system.
Chapter 5 Chassis Maintenance
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“Hot-Swappable” Power Supply
In spite of regular performance of routine maintenance tasks, some
computer systems can experience hardware failures. Fortunately, your
investment in a PE6RR provides you with the ability to easily replace
the power supply in the event of power supply failure.
The redundant power supply includes two hot-swappable modules that
share the power load requirements during normal operations. Should
one module fail for any reason, the power load will be shifted to the
other module and sound an audible alarm.
If a power supply fails, an alarm will sound to alert you of the problem.
Press the square red button adjacent to the power supply to stop the
audible alert.
To replace a failed power supply, simply grab the handle, press down
on the release lever at the top of the module, and pull. Replace the
failed module with a new one and turn on the power to the module using
the power switch at the bottom of the module. The power load will again
be shared between these two modules.
In order to ensure the safety and efficiency of your expansion
system, it is recommended that you keep a spare power supply
module on hand – just in case. Protect yourself, keep a spare.
Order your spare power supply module from Mobility – PN 40-
00022-01.
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Cleaning the Air Filter
The chassis is equipped with an air filter that is easy to remove and
clean. To keep your chassis running at its coolest, you should clean this
filter regularly. How often the filter requires cleaning depends on
environmental conditions where your Magma Expansion chassis is
located. To clean this filter, follow these simple steps.
First, power down the chassis and then remove the four screws on the
front panel with a Phillips screwdriver.
Next, open the faceplate and remove the foam filter, located behind the
faceplate, and clean it with a solution of warm water and mild dish soap.
Finally, replace the filter and faceplate. Secure faceplate with four
Phillips screws. Tighten screws until snug. Turn on power to the
chassis.
Chapter 5 Chassis Maintenance
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Chapter 6 Troubleshooting
Locate the Problem
If you are having trouble with the Magma expansion system, verify that
all cards are seated properly and all cables are connected properly. Be
sure you followed the instructions in earlier sections of this User Guide.
Always remember to power On and Off correctly when rechecking and
testing your installation. If you are still having problems, try these simple
troubleshooting steps.
ƒ
ƒ
ƒ
The PCIe to PCI Expansion System is correctly displayed as a “PCI
standard PCI-to-PCI bridge” (Windows Device Manager) and as a
“pci-bridge” (MAC Apple System Profiler). When connected and
functioning correctly, this Expansion System will be displayed as
follows:
Windows
MAC
If this is not what you see when you verify your installation, the following
troubleshooting steps may help you locate and resolve your installation
issues without having to call Technical Support.
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My Computer Can’t Find the PCI Expansion System
If the expansion system is not visible in your Windows Device Manager
or your Apple System Profiler at all, you will need to turn off your
computer (first) and then the Magma expansion chassis (second) and
test all cords and cables to ensure you have everything connected
correctly. If everything seems to be connected correctly, and you are
sure you have applied power correctly (power up expansion chassis first
and then the computer), then try these additional troubleshooting steps:
ƒ
Double-check the PCI Express host card to ensure it is in a
PCI Express slot and is inserted correctly.
ƒ
ƒ
Try moving the PCIe host card to a different PCIe slot.
Check for a bad PCIe cable or connection. Put the x1 to x1
cable on the x3 to x3 connectors and the x3 to x3 cable on the
x1 to x1 connectors.
NOTE
The expansion chassis can function using only the x1 (1 lane)
connection. The second cable provides the additional x3 (3 lane)
connection. Combining the x1 cable and the x3 cable yields 4 lanes
(x4).
ƒ
If the expansion system is still not visible after trying all of the
help.
Windows
If the PCI to PCI Bridge is now visible, but contains a
in front of it, it has a problem that must be fixed.
(exclamation)
and select
To identify this problem, right-click on the line with the
“Properties” from the pop-up menu.
Resolve the identified problem or go to
Chapter 7 to see about getting additional
help.
MAC
Chapter 6 Troubleshooting
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When Nothing Works
The following troubleshooting steps will help you
when the computer or chassis won’t turn on or
“nothing seems to work” correctly:
NOTE
4 (Install Cards and Drives) as necessary
to verify that you have a valid installation of
the Magma expansion system and that you
have correctly installed your 3rd Party PCI
card(s) and their associated drivers (as
required).
If it powers up OK, but nothing works, check the computer’s Device
Manager or System Profiler to see if the expansion system has been
found. If not found, try the troubleshooting steps for My Computer Can’t
Find the PCI Expansion System. If the expansion system is visible, but
has a problem, try to resolve the problem (See Note above). If that fails,
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My Computer Hangs During Power Up
If your computer “hangs” while being turned on and you can’t even start,
follow these simple steps to try to fix this problem:
1. Shut off the computer (first) and then the Magma expansion
system and verify that all cards and cables are installed
correctly. Reapply power first to the expansion system and
then to the computer.
2. If it still hangs, power everything back off and try switching the
PCIe cables. Reapply power and see if it works.
3. If it still hangs, and you have added one or more hard drives in
addition to several PCI cards, get ready to do some math.
Compute the power requirements for each attached device to
ensure that you have not exceeded the power capabilities of
the expansion system power supply. You can verify the
capacity of your power supply by checking the label on the
power supply. It will provide all necessary capacity information.
If you have exceeded these limits, remove something. If you
have not, continue checking.
4. If it still hangs, remove all 3rd Party PCI cards and try booting
up without any cards installed.
a. If it still hangs, remove the Magma PCIe expansion host
card from the computer and try booting up without the
Magma expansion system attached.
i.
If it boots up OK without the Magma expansion
system attached, call Mobility Technical Support.
ii.
If it still hangs, the problem is in the computer and not
with the Magma expansion system or the 3rd Party
PCI cards.
b. If it boots up OK without any 3rd Party PCI cards installed,
try adding only one card and see if it boots up.
i.
If it boots up OK with one card in it, shut it down (in
the proper order, of course) and swap cards. Repeat
this until all cards have been tested. If they all test
OK, then add them back one at a time until you find
the combination that doesn’t work, or you are running
fine. If you find a bad card, call Technical Support. If
you don’t – congratulations, you fixed it!
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ii.
If it still hangs up, try a different card – this one is
probably bad (or has driver problems). If the second
cards works, troubleshoot the first card. If the second
card also fails, call Technical Support.
My PCI Card Doesn’t Work
Follow these simple troubleshooting steps to resolve typical 3rd Party
PCI card problems:
The following additional steps might also help when the above
troubleshooting steps for fail to resolve your problem:
1. Shut down the computer followed by the Magma expansion
chassis
2. Remove the PCI card displaying a problem
3. Replace the “problem card” with a simple PCI card, such as an
Ethernet card that has drivers built into the operating system.
(Using this “type of card” will avoid any future questions about
drivers possibly being installed incorrectly.)
4. Turn on the Magma expansion chassis, and then turn on the
computer.
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Windows
5. Next, open the Device Manager (View by Connection
selection).
If the
is gone, the problem is with the 3rd Party PCI card or
the card drivers. You should go to the Windows Error Codes
section of this chapter to learn how to troubleshoot using error
codes.
If the
is still visible, the problem may be with the Magma
expansion system. Please contact Mobility Technical Support
for further guidance and/or a replacement product.
If an error shows on any of the PCIe to PCI Bridge
Connections, call Mobility Technical Support immediately.
MAC
5. Next, open the Apple System Profiler and if the PCIe to PCI
Bridge Connections and the 3rd Party PCI card(s) are now
correctly visible.
Support for 3rd Party PCI Cards
Mobility will provide reasonable technical support to with 3rd Party PCI
cards. However, if you have verified a successful installation of the
experience difficulty installing your 3rd Party PCI cards, the PCI card
manufacturer may be able to provide the best support.
IMPORTANT
The Magma PCI Expansion System is designed to function exactly
like your desktop computer. This means that you should follow the
PCI card maker’s instructions for installation on a Windows or Mac
computer as if the expansion chassis WAS the desktop computer.
When correctly installed, there is no difference to the operating
system, removable cards, or most software.
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Windows Error Codes
If you are having a problem with one of your devices, and the Device
status box shows a Windows Error Code, refer to the following list of
error codes for guidance:
Error Code
Description/Action
This code indicates that there is a problem with the 3rd
Party PCI Card driver.
10
If necessary, contact the PCI Card’s manufacturer for updated
PNP compatible drivers. If all else fails, contact Mobility
Technical Support for further assistance.
On the Bridge: If you receive error code 12 on the first PCI to
PCI Bridge, call Mobility Technical Support.
12
On the PCI Card: This usually means the memory, I/O, or
prefetch is more than has been allocated. Call Mobility
Technical Support.
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Error Code
Description/Action
The driver for the PCI Card is not installed on your system.
Reinstall the PCI Card driver following the manufacturer’s
instructions. If that fails to fix the problem, call the card
manufacturer for new drivers.
28
(PCI Card)
The PCI host card or expansion chassis are not working
correctly. Reinstall the PCI host card into the computer’s PCI
slot and recheck all cable connections. If the error code
remains, try another PCI slot. If you still have the error, call
Mobility Technical Support.
1
For all other error codes, call:
On the PCI to PCI Bridge: Mobility Technical Support
Other Codes
On the PCI Card: Card Manufacturer’s Technical Support,
after first verifying that the Magma expansion system is
installed properly.
If you are still having problems, contact Mobility Technical Support for
more help.
Chapter 6 Troubleshooting
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Chapter 7 How to Get More Help
Frequently Asked Questions (FAQ)
You can visit the Magma Technical Support FAQ pages on the Internet
at:
Contacting Technical Support
Our support department can be reached by fax at (858) 530-2733 or by
phone at (858) 530-2511. Support is available Monday through Friday,
8:00 AM to 5:00 PM PT. When contacting Magma Technical Support,
please be sure to include the following information:
1) Name
7) Serial Number
2) Company Name
3) Phone Number
4) Fax Number
5) Email Address
6) Model Number
8) Computer Make
9) Computer Model
10) Operating System and Version
11) Make/Model of PCI cards in expansion chassis
12) Detailed description of the problem
You can also visit our web site at:
For a quick response, use the Technical Support and RMA Request
Form available in the Support Section of the website. Simply complete
the form with all required information. Please make sure that your
problem description is sufficiently detailed to help us understand your
problem.
For example: Don’t say “Won’t boot up.” Do say “Tried all the
steps in the Troubleshooting Section and it still won’t boot up.”
For faster diagnosis of your problem, please run the two utility programs
described in the following sections and include the diagnostic files they
generate with your email.
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Magma Debug Utility
Occasionally, Technical Support may request Windows users to
produce and email a Magma debug log file to help them resolve your
problem. This file should be included as an attachment when submitting
1. Locate a file called dbgview.exe on the Magma CDROM.
2. Double-click on the file dbgview.exe
3. While the dbgview screen is open, locate and double-click on
a file called dump.exe on the Magma CDROM.
4. Switch back to the dbgview screen, which is now filled with
data.
5. Save the file and include it as an attachment when submitting a
Technical Support request.
Include your Name and
the Date the log was
created in the file
name. Then email it to
Technical Support.
Use the “Save as type” drop-down arrow to select a file type of (*.LOG).
Chapter 7 How to Get More Help
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PCIScope Software Utility
PCIScope is a powerful tool for Windows users. It was designed by a
Germany company called APSoft. This software utility is a valuable
resource to explore, examine and debug the PCI subsystem of your
computer. It was made to fit the requirements of the most demanding
users, especially engineers, programmers, and system administrators,
and to integrate all advanced functions and tools into one product.
PCIScope and other utilities offered by APSoft.
An evaluation version of PCIScope is available for download at
www.tssc.de. (You can purchase an inexpensive license from APSoft
for use beyond the evaluation period.)
PCIScope has proven to be extremely useful when verifying and
debugging configurations involving the Magma PCI Expansion Systems
under any Windows platform.
PCIScope can provide information to you and our Technical Support
Group such as PCI Bus Numbering, Resource Allocation, and other
information that may prove useful when debugging expansion chassis
or PCI card problems.
If you are experiencing problems setting up your system, you should run
PCIScope before contacting the Mobility Technical Support Group.
With the Magma expansion chassis powered up and connected to your
computer, load and launch the PCIScope application. The PCIScope
Program will be installed on your computer and a window similar to the
one shown below will appear. (The example was taken from a Compaq
Armada 7400)
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You should save this data as a file on your computer. Please include
your name and date as part of the file name with an extension of “.bpd.”
This file should be included as an attachment when submitting a
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Returning Merchandise to MAGMA
If factory service is required, a Service Representative will give you a
Return Merchandise Authorization (RMA) number. Put this number and
your return address on the shipping label when you return the item(s)
for service. Magma will return any product that is not accompanied
by an RMA number. Please note that Magma WILL NOT accept COD
packages, so be sure to return the product freight and duties-paid.
Ship the well-packaged product to the address below:
MAGMA RETURNS DEPT.
RMA # ________
9918 Via Pasar
San Diego, CA 92126
USA
It is not required, though highly recommended, that you keep the
packaging from the original shipment of your Magma product. However,
if you return a product to Magma for warranty repair/ replacement or
take advantage of the 30-day money back guarantee, you will need to
package the product in a manner similar to the manner in which it was
received from our plant. Magma cannot be responsible for any physical
damage to the product or component pieces of the product (such as the
host or expansion interfaces for PCI expansion chassis) that are
damaged due to inadequate packing. Physical damage sustained in
such a situation will be repaired at the owner’s expense in accordance
with Out of Warranty Procedures. Please, protect your investment, a bit
more padding in a good box will go a long way to insuring the device is
returned to use in the same condition you shipped it in. Please call for
an RMA number first.
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Appendix A Bus Hierarchy
Bus Hierarchy
The following figure is representative of the Magma PE6R4. This figure
pictorially conveys the overall PCI bus topology of the system.
6 Slot PCIe to PCI Topology
In general, we do not know what the actual Bus numbers are. We only
know how they increment starting from the PCI expansion host card.
NOTE
All PCI cards installed in the PCI-X Expansion chassis will appear on
a PCI standard PCI-to-PCI bridge behind the PCIe Root Port that the
PCIe host card is installed on. If you need to know the actual Bus
number, right-click on the Bus and select Properties.
Appendix A Bus Hierarchy
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Appendix B Need More Slots?
Multiple PCI Expansion System Configurations
The PCI Local Bus Specification defines the PCI bus as a hierarchical
bus, where PCI to PCI Bridges (PPBs) may be used to add "levels" to
the PCI bus hierarchy. Because hierarchies are organized systems
arranged into different levels, you can take advantage of this automatic
organizing and layering to expand the number of available PCI slots
beyond the number available in your computer’s motherboard.
You can easily add two or more Magma expansion systems to your
current system in either a "fan-out" or "daisy-chain" configuration. Each
of these configurations has advantages and uses. To determine which
type of configuration you wish to use, you should first understand a few
basic facts:
1. In a desktop computer, the bios enumerates automatically
behind PCI bridges. In the Magma configuration, the bios finds
the Magma host card in a PCI Express slot. The bios
configures it, and then looks beyond it to find any PCI cards
installed in the expansion chassis. The bios then configures
the cards and allocates resources. Empty PCI slots are ignored
during configuration.
In theory, your computer “should” be able to travel across up to
255 PCI buses to identify and configure all installed PCI cards.
Unfortunately, not all computers are created equal. The 255
PCI bus limit is actually a theoretical maximum. The practical
limit is somewhat lower, but should still be a fairly large number.
In a desktop computer the bus numbers tend to be lower (0, 1,
2, etc.). Once the bios is finished configuring everything and
assigning resources, the Operating System starts loading and
activates the PCI cards found.
When adding more Expansion Systems to an existing system,
be sure to connect and test them “one-at-a-time.” This will allow
you to quickly resolve any connectivity, or other, issues right at
the start. DO NOT INSTALL any 3rd Party PCI cards into any
system until ALL attached systems are working correctly.
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2. The 4 and 7 Slot Magma Expansion Systems each add two (2)
PCI to PCI Bridges to the PCI Local Bus. The 13 Slot adds
three (3) PCI to PCI Bridges to the PCI Local Bus. The PE6R4t
adds one (1) bridge. These bridges are the communication
paths between the PCI cards and the computer resources.
Most computers allow multiple bridges (and thus PCI buses) to
be correctly configured. Some computers, unfortunately, place
an arbitrary limit on the number of bridge levels that can be
traveled during power-on configuration. Your computer “power-
on-software” should be PCI Specification 2.1 compliant in order
to effectively use a Magma PCI Expansion System. For "fan-
out" and "daisy chained" system configurations, where more
than one PCI expansion system is being used, you should
count all of the bridge levels to your most deeply nested PCI
bus to determine the maximum number of bridge levels that
must be traveled.
3. For easier understanding, the PCI Local Bus should be viewed
as a “Resource Toll road” that runs from the computer CPU
(resource home), through the “Toll Booths” (the PCI bridges),
to the “Resource Users” (PCI Cards). As in the case of a real
Toll Road, the more Toll Booths you have to slow down a
“nanosecond” for, the longer it will take you (your data) to get
from the PCI Card to the CPU and back again. Under most
circumstances the effect cannot even be detected. However,
under other conditions, it can be important to know about.
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Fan-Out
For reasons described in bullet #3 above, we recommend using a fan-
out configuration when you need to add successive PCI expansion
systems to the host computer. This addition to the PCI bus hierarchy is
at the "peer" level of other existing expansion buses, thus adding
"breadth" to the PCI bus hierarchy, since these buses will be at the
same hierarchical level within the system configuration.
You may use either PCIe or PCI host cards in your host
computer, depending on available slots and your performance
requirements. You must ensure that you have the
corresponding PCIe to PCI Expansion System, or PCI
Expansion System, chassis to connect with your host card and
support your desired configuration.
In this configuration, you have fewer “Toll Booths” (PCI Bridges) to pass
through; therefore there are fewer opportunities for concern.
For clarification, it is necessary to understand that the amount
of latency caused by any PCI Bridge (even those built into a 3rd
Party PCI card or the computer motherboard itself) is negligible
(“nanoseconds”) and will not produce any visible effect on most
systems. It is only mentioned here because on a few rare
configurations which use some unique PCI cards with special
software drivers, the total number of PCI buses that the data
must pass through COULD make a difference. See Chapter 6
Troubleshooting for more information if you suspect this could
be an issue with one of your specialty PCI cards.
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Verify your configuration
everything is in proper working order. Refer to Chapter 3 Verify
Installation for guidance in verifying the proper installation of your
Expansion System. The following image shows the Windows Device
Manager display when a Windows PC has 2 Expansion Systems
connected in a “Fan-Out” configuration.
Windows Device Manager with 2 PCIe to PCI Expansion Systems Installed
in a “Fan-Out Configuration.
The following image shows the Apple Profiler display when a MAC has
2 Expansion Systems connected in a “Fan-Out” configuration
MAC System Profiler with 2 PCIe to PCI Expansion Systems Installed
in a “Fan-Out Configuration.
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Daisy-Chaining
Recognizing the typical insignificance of the performance variance
between the “Fan-Out” and “Daisy-Chaining” configurations, the primary
reason for using this one would be limitations on physical space. This
could be the number of available slots on the computer motherboard, or
a lack of desk or rack space.
In the daisy-chain configuration, successive PCI expansion systems are
added to the "end" of the PCI bus hierarchy, which adds "depth" to the
PCI Local Bus by increasing the number of PCI Local Bus levels active
in the system configuration.
Verify your configuration
everything is in proper working order. Refer to Chapter 3 Verify
Installation for guidance in verifying the proper installation of your
Expansion System.
NOTE
Notice that each Daisy-Chained unit appears in the Device Manager
in the reverse order of its place in the configuration.
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Combination Configurations
Depending on your business requirements, and your physical space
limitations, you can add additional Expansion System in multiple
configurations, such as these. These combinations are only limited by
the available slot types: PCIe or PCI.
Fan-Out Daisy-Chain Com bination Configuration
W orkstation
Daisy-Chain Fan-Out Com bination Configuration
W orkstation
Obviously, you will need to keep an eye on your system performance
and make any adjustments that may be required, either to PCI card
location or to Expansion System configuration, to obtain maximum
performance.
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PCI Card Conflicts
If you determine that one PCI card is interfering with the operation of
another card, first try reorganizing the cards on the motherboard.
Moving the cards around can change the order in which the cards are
configured by the system during power-on. This will go a long way
toward resolving module conflicts.
Power-On Sequence for Advanced Configurations
necessary to power up ALL Expansions Systems BEFORE you turn on
the computer. This will ensure that your power-on software can read all
available PCI buses and properly configure all installed PCI cards.
Obviously, the reverse also remains true for shutting your system down.
The computer must be shut off BEFORE you attempt to turn off your
Expansion System(s).
Troubleshooting Advanced Configurations
When trying to troubleshoot problems with PCI cards in a multiple
expansion system configuration, it is vital to correctly determine the
nature of the problem. Therefore, the first task is to identify the card or
chassis having a problem by using the Windows Device Manager, or
Apple System Profiler. Refer to the first part of this Appendix for more
information on identifying hierarchical levels in multiple expansion
system configurations.
Remember, Fan-Out configurations can consist of both PCIe to PCI
Expansion Systems and PCI to PCI Expansion Systems. Whereas,
Daisy-Chain configurations will consist of a PCIe to PCI Expansion
System, followed by one or more PCI to PCI Expansion Systems. Only
after you have all expansion systems working without any 3rd Party PCI
cards should you attempt to install any 3rd Party PCI cards.
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Problems with 3rd Party cards might only be trackable once you have
identified the expansion system containing the problem card.
Remember, it may be necessary to identify the PCIe/PCI Slot that the
Host Interface Card is in before you can properly identify the correct
expansion chassis and ultimately the card. Obviously, this is only an
issue if you have multiples of the same type of card installed.
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Finding the Problem Card
Windows
If you need help to determine which PCI card, or which expansion
chassis, has the problem, you can “right-click” on the card with the
and check the information contained in the “Location:” field.
Look for the “Error Code” in the box in the center of the Properties
on how to resolve this issue.
MAC
If you have already reinstalled and reseated everything according to
the Apple System Profiler, call Mobility Technical Support.
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APPENDIX C Compliance
FCC
NOTE: This equipment has been tested and found to comply with the
limits for a Class A digital device, pursuant to part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against
harmful interference when the equipment is operated in a commercial
environment. This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in accordance with the
instruction manual, may cause harmful interference to radio
communications. Operation of this equipment in a residential area is
likely to cause harmful interference in which case the user will be
required to correct the interference at his own expense.
This device complies with Part 15 of the FCC Rules. Operation is
subject to the following two conditions: (1) this device may not cause
harmful interference, and (2) this device must accept any interference
received including interference that may cause undesired operation.
Changes or modifications not expressly approved by the party
responsible for compliance could void the user’s authority to operate the
equipment.
NOTE
The assembler of a personal computer system may be required to
test the system and/or make necessary modifications if a system is
found to cause harmful interferences or to be noncompliant with the
appropriate standards for its intended use.
Industry Canada
This Class A digital apparatus complies with Canadian ICES-003.
Cet appareil numériqué de la classe A est conformé à la norme NMB-
003 du Canada
CE
The product(s) described in this manual complies with all
applicable European Union (CE) directives. Mobility will not retest or
recertify systems or components that have been reconfigured by
customers.
Appendix C Compliance
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46
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Mobility California, Inc.
9918 Via Pasar, San Diego, CA 92126, USA
Phone (858) 530-2511 • Fax (858) 530-2733
Manual P/N 09-09906-01-B
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