Mackie TV Cables Firewire OPtion Card fot Onyx Mixer User Manual

FIREWIRE OPTION CARD

for ONYX MIXERS

O W N E R ’ S M A N U A L

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Table of Contents

Introduction............................................................................................4

System Requirements................................................................................................................5

A Note about Hard Drive Speed: ............................................................................................5

Installing the Onyx FireWire Car d....................................................6

Getting Starte d......................................................................................8

For the PC: Installing the Drivers and Control Panel........................................................ 8

For the Mac.................................................................................................................................16

Channel Assignments...............................................................................................................18

Hookup Diagrams................................................................................19

Tutorial s.................................................................................................23

Live Sound Tutorial...................................................................................................................23

Studio Recording Tutorial ..................................................................................................... 28

Appendix A: Service Information....................................................34

Warranty Service.......................................................................................................................34

Troubleshootin g........................................................................................................................34

Repair ...........................................................................................................................................35

Appendix B: Technical Info................................................................36

Onyx FireWire Card Speciﬁcations ......................................................................................36

Onyx FireWire Card Limited Warranty .........................................38

Don’t forget to visit our website at www.mackie.com for

more information about this and other Mackie products.

Part No. SW0133 Rev. A 6/04

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Introduction

Thank you for choosing to upgrade your Onyx mixing console with the Onyx

FireWire card. The FireWire interface allows you to stream up to 16 channels of

digital audio to your PC or Macintosh computer, where it shows up as 16 audio

input choices in your audio software application. The left and right mix is also sent

from the mixer to the computer, and appears as two additional input choices. You

can also send two channels of audio back to the Onyx mixer, which you can select

in the Control Room Source matrix for routing to the Phones, Control Room, or

Main Mix outputs.

You select the sample rate for the analog-to-digital converters in either the Onyx

Control Panel (for the PC) or directly from your DAW (for the Mac). The options

include 44.1 kHz, 48 kHz, 88.2 kHz, and 96 kHz at 24-bits.

The FireWire card has multiple 6-pin FireWire connectors. Each connector can

supply all 16 channels and the L/R mix, and having multiple connectors allows

you to connect the Onyx FireWire interface anywhere within a chain of FireWire

equipped devices.

It also has a small rotary knob that provides boost and cut for the L/R mix signal

being sent to your computer. Since the L/R mix signal that is sent to the FireWire

card is tapped prior to the Main Mix fader, this rotary knob gives you control over

the signal level going to your audio software application without affecting your

main mix level.

A CD-ROM is included with your FireWire card that contains the software to

install the necessary drivers. It also contains the full version of Tracktion, our easy-

to-use multitrack recording and sequencing software for the PC and Mac. Refer to

the installation instructions on the CD to install Tracktion on your computer.

Please write your purchase information here

for future reference (i.e., insurance claims, tech

support, return authorization, etc.)

Purchased at:

Date of purchase:

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System Requirements

These are the minimum requirements for your computer system to use the Onyx

FireWire interface.

For the PC:

• Windows XP (no earlier operating systems are supported)

• Pentium 4 or Athlon XP processor

• 256 MB RAM

For the Mac:

• OS X*

• G4 processor

• 256 MB RAM

* See www.mackie.com/OnyxFW_Update for information on compatible Mac OS X

operating systems.

A Note about Hard Drive Speed:

Most tower-style desktop computers have hard drives that spin at 5400

rpm or faster, which is generally fast enough to record 18 channels

without a problem. If you are experiencing difﬁculty recording all 18

channels at once, especially at 96 kHz, you may need to install a faster

hard drive (i.e., 7200 rpm).

Most laptops come with 4200 rpm drives. This will work ﬁne if you are recording

fewer tracks at lower sample rates. However, if you are buying a laptop to use for

recording the maximum number of tracks, specify a faster drive. It may be possible

to replace a 4200 rpm drive with a faster one (preferably a 7200 rpm drive with an 8

MB cache), but you should check with the manufacturer to make sure.

Another option for either a desktop or laptop computer is to purchase an

external FireWire-equipped hard drive, again preferably a 7200 rpm drive with an

8 MB cache. This can be connected to one of the FireWire connections on the Onyx

FireWire card or directly to your computer and appears as an available drive to your

computer. Fast SCSI drives can be used as well.

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Installing the Onyx FireWire Card

Important: Although the Onyx FireWire Card

has a protective cover on both sides of the

card, it does contain static-sensitive compo-

nents. Anti-static precautions are highly rec-

ommended before opening the anti-static bag

and handling the Onyx FireWire card. Use an anti-static wrist

strap when performing this installation. These are available

at most computer supply stores.

1. Turn off the Onyx mixer and remove the AC linecord from the socket on the

rear panel.

2. Remove the OPTION CARD blank plate on the rear panel by removing the

two screws using a #2 Phillips screwdriver. Save the screws for attaching the

FireWire card.

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3. A 34-pin ribbon cable is attached to the back of the OPTION CARD plate with

a cable clamp. Carefully pull the plate away from the opening and slide the

ribbon cable out of the cable clamp.

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Set the blank plate aside. You won’t need it again, unless you want to remove

the Onyx FireWire card sometime in the future. Then you’ll want to reinstall

the blank plate.

4. Remove the FireWire card from the anti-static bag. CAREFULLY line up the

connector on the ribbon cable with the connector on the back edge of the

FireWire card and slide the connectors together, taking care not to bend any

of the pins. Note that there is an alignment tab on the top of the ribbon cable

connector that must align with the top of the connector on the FireWire card.

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Top of Onyx FireWire Card

5. Slide the FireWire card into the slot. There are two supporting “legs” on the

back of the card. Angle the back edge of the card upward so the legs clear the

edge of the slot in the back of the Onyx mixer. Line up the two holes in the

plate with the screw holes in the back panel.

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6. Secure the FireWire card in place with the two screws that previously held

the blank plate in place. Two more screws are provided with your FireWire

card. These go into the bottom of the Onyx mixer and secure the two support-

ing legs on the back of the card to the chassis.

7. That’s it! Now go enjoy a nice cold one before proceeding to the next section.

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Getting Started

For the PC:

When connecting the Onyx FireWire card to a PC, it is necessary to ﬁrst install

the drivers and the control panel. The control panel allows you to set the sample

rate and adjust the latency (delay) of the audio passing through the FireWire card.

Do not connect the FireWire card to your computer yet! We’ll tell

you when it’s time to do that.

Installing the Drivers and Control Panel

1. Insert the CD provided with the Onyx FireWire card into your CD drive.

2. Click "Start > Run > Browse" and navigate to the CD drive. Open the "Control

Panel" folder and double-click “Setup.exe.”

3. Click "OK" in the Run window. The Mackie Onyx FireWire Driver Setup win-

dow opens. Click "Next" to continue or "Cancel" to close the setup program.

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4. The next window displays the Software License Agreement. Click "Yes" to ac-

cept the terms of the agreement.

5. Next is the Destination Location window. We recommend that you install the

drivers in the default location, but you can click the Browse button to select a

different location. Click "Next" to continue.

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6. The next window explains that the device drivers are ready to be installed.

Click "Next."

7. This next window may open to warn that the software being installed has not

passed Windows Logo testing. Click "Continue Anyway."

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8. The next window tells you to connect the FireWire card to your computer.

NOTE: DO NOT CLICK EITHER BUTTON in this window yet!

9. Turn on the Onyx mixer with the FireWire card installed, and the FireWire

cable (included) connected to the FireWire card and your computer.

Note: If you have two Onyx mixers with FireWire cards, just connect the ﬁrst

one to your computer at this point. We’ll have to repeat this procedure again

for the second one. No more than two Onyx mixers can be used on the

FireWire bus.

10. Wait a few seconds and the “Found New Hardware Wizard” opens. Select

“Install the software automatically” option (default) and click “Next.”

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11. When the wizard indicates that the installation is ﬁnished, click “Finish.”

12. The “Found New Hardware Wizard” opens again to install the Onyx

FireWire Sub C driver. Select “Install the software automatically” option,

and click “Next.”

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13. When the wizard indicates the installation is ﬁnished, click “Finish.”

Now, if you have a second Onyx mixer with a FireWire card installed, it is time to

connect it to your computer and turn it on. If your computer only has one FireWire

connection, you can connect the second FireWire card to one of the unused

FireWire connectors on the ﬁrst FireWire card.

14. Repeat steps 10 through 13 for the second mixer. This is necessary because

each FireWire card is assigned a unique device ID.

15. After completing step 13 for the second mixer (or the ﬁrst mixer, if you only

have one), click "I Completed the Above Steps" in the Mackie Onyx FireWire

Driver Setup window.

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16. The “Found New Hardware Wizard” opens once again for the Onyx FireWire

WDM Audio installation. Select “Install the software automatically” option,

and click “Next.”

17. This next window may open to warn that the software being installed has not

passed Windows Logo testing. Click "Continue Anyway."

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18. When the wizard indicates the installation is ﬁnished, click “Finish.”

Your new software is now installed and ready to use with any Windows XP ASIO

or WDM host application (i.e., Tracktion, Cubase, Sonar, Nuendo, Live, etc.).

19. To open the Onyx FireWire Control Panel, click "Start > Programs > Mackie

Onyx > Onyx Control Panel." The Onyx Control Panel indicates that a connec-

tion is established with the Onyx FireWire Card(s), and allows you to adjust

the sample rate and the latency setting.

If using one Onyx mixer with a FireWire card:

The FireWire card should now appear as an 18x2 audio device available for any

DAW application that you have installed on your computer. If you are using an Onyx

1220, the FireWire card still appears as an 18x2 audio device, even though it only

has 12 channels plus L/R mix. Inputs 13 through 16 are not used.

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If using two Onyx mixers with FireWire cards:

It is necessary to turn on one mixer ﬁrst, followed by the second mixer. They

appear sequentially as 36 inputs x 4 outputs. If you have one Onyx mixer that will

spend most of its time in the studio, always turn that one on ﬁrst. Then it will al-

ways occupy the ﬁrst 18 inputs, and the second mixer can occupy the last 18 inputs

only if you need it.

Important: When you are recording a session over a period of time,

it is important that you always power up the Onyx mixers in the

same order, so you retain the correct order of your inputs in the DAW

application.

For the Mac:

Although you do not need any special drivers from Mackie to use the FireWire

card on a Mac, you must have certain speciﬁc latest versions of OS X and FireWire

components. Go to www.mackie.com/OnyxFW_Update for details of what system

version and FireWire components are necessary. Once you have the latest system

software, simply connect the Onyx FireWire card to the FireWire connection on the

Mac and you’re ready to go with any Mac OS X Core Audio host application (i.e.,

Tracktion, Logic, Cubase, Nuendo, Live, Digital Performer, etc.)

Note: Due to the way the current OS X system drivers are designed, if you have

two Onyx mixers with FireWire cards installed, they cannot both be used within the

same application at the same time.

To verify that the Onyx FireWire card is recognized by the system:

1. Go to the Applications folder and open the Utilities folder.

2. Double-click “Audio MIDI Setup.”

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3. Click the Audio Devices tab, and select Onyx FireWire in the “Properties For”

drop-down box.

4. Here you can change the sample rate used by your OS and applications.

5. You can also choose to use the Onyx mixer as your default input or output, as

well as designate it to be used for system sound output.

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Channel Assignments

The following chart shows the order of the channels for each of the three Onyx

mixers as they appear in a DAW application.

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Hookup Diagrams

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This hookup diagram demonstrates how you can do a live multitrack re-

cording to a laptop using the FireWire card. The FireWire card provides a

digital direct output for each channel, and the L/R Mix. The channel outputs

are just after the GAIN control and are not affected by the channel inserts,

EQ controls, or fader moves.

Two channels are returned to the Onyx mixer for monitoring through the

headphones.

Onyx 1640 Live Mix and Multitrack Recording to a

Laptop via FireWire

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Sixteen channels are recorded to the laptop, and two mixdown channels

are returned to the Onyx mixer for post-take monitoring through the Control

Room speakers. The PHONES output is connected to a headphone distribu-

tion amp, providing several headphones for musicians and the recording

engineer to monitor the mixdown as well.

Onyx 1640 Multitrack Recording and Mixdown

Monitoring

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Sixteen channels are recorded to the laptop, and two mixdown chan-

nels are returned to the Onyx mixer for post-take monitoring through the

Control Room speakers. The PHONES output provides a headphone for the

recording engineer. The six AUX outputs are connected to a headphone

distribution amp, providing six individual headphone monitor mixes for the

musicians that can be adjusted quickly and easily by the engineer.

Onyx 1640 Multitrack Recording and Mixdown

Monitoring with Six Monitor Mixes

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The FireWire card allows you to record directly from the Onyx mixer to a

laptop or DAW without the need for a computer audio interface. The two-

track mixdown is returned to the Onyx mixer and can be monitored through

the Control Room Outputs (in the control room) and the Main Outs (in the

Studio).

Onyx 1620 Recording Multiple Keyboards and

Keyboard Synths directly to a Laptop

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Tutorials

We’re assuming at this point, that you have done the setup procedure described

on pages 8-17, so that the Onyx FireWire card is recognized by your computer and

communicating with your software application. We also assume you’ve installed

Tracktion (see the Onyx FireWire CD for directions). We’ll use the PC version of

Tracktion as the example software for this tutorial, but there shouldn’t be much

difference for you Mac users.

Live Sound Tutorial

Preliminary Steps

During the sound check, make sure all of the channels and mixer settings are set

up correctly, and the Onyx FireWire port is connected to the computer. Also make

sure the hard drive you want to record onto has plenty of free space for the entire

show (and has been defragmented recently).

Recording one minute of audio on one track at 44.1 kHz/24-bit takes

about 8 MB of hard drive space. Recording all 16 tracks for one hour

takes about 7.6 GB of hard drive space.

Recording

1. Launch the Tracktion software on your PC or Mac. For more details about the

Tracktion software, press F12 on your keyboard, or click the Help button in

the lower left corner of the Tracktion screen.

2. Click the New Project button.

New Project

Help!

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3. Navigate to the location where you want to save your new project, enter a name

in the pop-up dialog box, then click Save. All of this project’s tracks, clips, and

edits are saved here by Tracktion, and new audio is recorded in the folder.

4. “New edit #1” appears at the top of the item list. Do not be alarmed. An Edit

is Tracktion’s way of keeping everything related to your songs together. You

can rename the edit in the Properties panel at the bottom of the screen. See

Tracktion’s Help for more information.

5. Click on the “settings” tab at the top of the Tracktion screen, click the “audio

devices” tab, and select Onyx ASIO Driver as the Wave device.

Sample Rate

Latency

6. Make sure the correct sample rate appears in the sample rate box. To change the

sample rate on the PC, click the “show ASIO control panel” button to open the

Onyx FireWire Control Panel and make the changes there. Close the Onyx Control

Panel when ﬁnished. The change should reﬂect in Tracktion after a few moments.

If the change doesn’t update, click “restart device” in the Wave Device panel.

On the Mac version, simply select the sample rate you want to use in the

sample rate drop-down box.

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7. Make sure all of the inputs are enabled. If any of them say “disabled,” click it

to enable it.

8. Reopen the Onyx Control Panel (click “show ASIO control panel). Just below

the sample rate box is the latency setting. Latency describes the amount of

time it takes for audio to get in and out of your software application. Since

you are not concerned with monitoring and overdubbing this live recording,

you can set the latency control high (all the way up). The higher the latency

setting, the more resources are available to your computer to handle the re-

cording process. Select the highest latency setting in the Onyx Control Panel

and then close the control panel.

In the Mac version, adjust the latency slider directly in Tracktion.

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9. Click on the “projects” tab, and double-click on “new edit #1” (or whatever you

have renamed your edit) to open the edit screen. This new project starts with

8 horizontal tracks, stacked vertically. You can add new tracks as you go along

by clicking the "tracks" button in the lower left corner and selecting "create a

new track," and you can rename them by selecting the track name and typing

the new name in the Properties panel at the bottom of the screen.

10. Conﬁgure all the inputs and outputs as mono tracks by clicking on each input

arrow and deselecting the "treat as stereo pair" button in the Properties

panel. This creates 18 separate audio inputs in Tracktion. Move the input

arrows toward the tracks you want to assign them to (e.g., In 1 to Track 1).

When the arrow pops out and points to the track, it is assigned, armed, and

ready to record.

11. Rename the ﬁrst 16 tracks with the names of the connected instruments (e.g.,

kick, snare, keyboard, guitar, etc.). Click on the track name and rename it in

the properties area. Rename track 17 and 18 as L Main Mix and R Main Mix.

12. Make sure each track is getting a good signal level on the input meter in

Tracktion. Make sure you have adjusted the GAIN control on your Onyx mixer

for each channel as recommended under "Set the Levels" in the "Getting

Started" section of the Onyx mixer's owner's manual. This will insure that you

are sending a good, strong signal out the FireWire card to your DAW. Click

each track’s input arrow to see the input meter in the properties area.

Also, adjust the MAIN MIX TRIM on the back of the FireWire card to get a

good signal from your stereo L-R mix. Use the input meter to verify that you

are not peaking.

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13. Click the Record button in the bottom right section of Tracktion to start

recording (or press the R key on the keyboard).

M=Mute

S=Solo

Channel

Meter

Pan and

Volume

Play

Record

14. At the end of the show, you have 16 individual tracks from each channel (12 if

using an Onyx 1220), and the 2-track L/R mix from the board. You can give the

band the 2-track L/R mix to keep them happy, while reminding them that you

expect to be paid for the many hours you are going to spend mixing down and

mastering those 16 tracks to get a ﬁrst-rate stereo recording.

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Studio Recording Tutorial

Preliminary Steps

Make sure all of the channels and mixer settings are set up correctly, and the

Onyx FireWire port is connected to the computer. Also make sure the hard drive

you want to record onto has plenty of free space for the entire session (and has

been defragmented recently).

Recording one minute of audio on one track at 44.1 kHz/24-bit

takes about 8 MB of hard drive space. Recording all 16 tracks for

one hour takes about 7.6 GB of hard drive space.

Recording

1. Launch the Tracktion software on your PC or Mac. For more details about the

Tracktion software, press F12 on your keyboard, or click the HELP button in

the lower left corner of the Tracktion screen.

2. Click the NEW PROJECT button.

New Project

Help!

3. Navigate to the location where you want to save your new project, enter a name

in the pop-up dialog box, then click Save. All of this project’s tracks, clips, and

edits are saved here by Tracktion, and new audio is recorded in the folder.

4. “New edit #1” appears at the top of the item list. Do not be alarmed. An Edit

is Tracktion’s way of keeping everything related to your songs together. See

Tracktion’s Help for more information. You can rename the edit in the Proper-

ties panel at the bottom of the screen.

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5. Click on the “settings” tab at the top of the Tracktion screen, click the “audio

devices” tab, and select Onyx ASIO Driver as the Wave device.

6. Select the Main L output and make sure "treat as stereo pair" is selected in

the properties panel at the bottom of the screen. This links the left and right

outputs as a stereo pair so the individual tracks can be routed and panned

between the left and right outputs during overdubbing and mixdown.

Sample Rate

Latency

7. Open the Onyx FireWire Control Panel (Start > Programs > Mackie Onyx >

Onyx Control Panel) and set the sample rate and latency you want to use.

If your recording is going to be burned to a CD, you might want to select

44.1 kHz. Othewise, you can choose 48 kHz, 88.2 kHz, or 96 kHz.

You want to choose the lowest latency setting that your computer will handle,

since you want to minimize the delay when the musicians are monitor-

ing their overdubs. The lower the latency setting, the more resources are

demanded of your computer and the less is available for handling the actual

recording process. You may need to experiment with the latency setting to

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ﬁnd the right balance between performance and monitoring delay. If you hear

pops, clicks, or distortion in the audio, increase the latency setting. You can

use the CPU bar in the lower right corner of Tracktion to monitor how much

CPU horsepower is available. If the CPU bar changes from green to red, you

are running out of resources and should increase the latency setting.

8. Make sure the correct sample rate and latency settings appear in the settings

tab. If not, click "restart device" to update the settings (on the PC), or make

the changes directly in Tracktion (on the Mac).

9. Make sure all of the inputs are enabled. If any of them say “disabled,” click it

to enable it.

10. Click on the “projects” tab, and double-click on “new edit #1” (or whatever you

have named your new edit) to open the edit screen. This new project starts with

8 horizontal tracks, stacked vertically. You can add new tracks as you go along by

clicking the "tracks" button in the lower left corner and selecting "create a new

track," and you can rename them by selecting the track name and typing the

new name in the Properties panel (the default names are Track 1, Track 2, etc.).

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11. Conﬁgure all the inputs and outputs as mono tracks by clicking on each input

arrow and deselecting the "treat as stereo pair" button in the Properties

panel. This creates 18 separate audio inputs in Tracktion. Move the input

arrows toward the tracks you want to assign them to (e.g., In 1 to Track 1).

When the arrow pops out and points to the track, it is assigned, armed, and

ready to record.

12. Rename the ﬁrst 16 tracks with the names of the connected instruments (e.g.,

kick, snare, keyboard, guitar, etc.). Click on the track name and rename it in

the properties panel.

13. Make sure each track is getting a good signal level on the input meter in

Tracktion. Make sure you have adjusted the GAIN control on your Onyx mixer

for each channel as recommended under “Set the Levels” in the “Getting

Started” section of the Onyx mixer’s owner’s manual. This insures that you are

sending a good, strong signal out the FireWire card to your DAW. Click each

track’s input arrow to see the input meter in the properties panel.

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14. You can monitor the recording by assigning all the channels to

the L/R mix on the Onyx mixer, and selecting MAIN MIX in the

CONTROL ROOM/PHONES SOURCE section. This provides

direct monitoring through a pair of monitors connected to

the Control Room Outputs. You can connect the Headphone

output to a headphone distribution amp to provide monitoring

for the musicians, as shown in the hookup diagram on page 20.

CONTROL

ROOM/

PHONES

SOURCE

MAIN MIX

FIREWIRE

(OPTION)

16. Click the Record button in the bottom right section of Track-

tion to start recording (or press the R key on the keyboard).

ALT 3-4

TAPE

ASSIGN TO

MAIN MIX

Overdubbing

Say you want the lead singer to add a second vocal part in harmony with the lead

part that you just recorded.

1. Create a 17th track in Tracktion and assign Input 1 from the FireWire card to

it (assuming the vocalist’s mic is connected to channel 1 of the mixer). Unas-

sign tracks 1-16 to disarm recording. You just want them to play back.

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2. Push the FIREWIRE button in the CONTROL ROOM/

PHONES SOURCE section of your Onyx mixer to hear

playback of the recorded tracks. Mute all the channels

except channel 1 (the overdub vocal part) on the Onyx

mixer.

CONTROL

ROOM/

PHONES

SOURCE

MAIN MIX

3. Click the Record button in the bottom right section of

Tracktion to start recording (or press the R key on the

keyboard). You can monitor the playback tracks and the

second vocal part in the studio monitors, while the vocal-

ist monitors it through the headphones.

FIREWIRE

(OPTION)

ALT 3-4

TAPE

4. You can continue to overdub parts in this manner, adding

as many tracks as necessary. Tracktion has no limit on the

number of tracks you can record. It’s dependent on the

amount of horsepower your computer has.

ASSIGN TO

MAIN MIX

Mixdown

For the mixdown part of the recording process, you can playback the tracks as

often as you like and make changes to the various parameters for each track (pan,

volume, effects, dynamics). These changes can be automated so that when you

have everything just right, all you have to do is hit Play, and your 2-track mixdown

is ready to record, just as you want it.

You can use the export feature in Tracktion to create a stereo WAV ﬁle of your

mix that you can use to burn to a CD. Click the "export" button and select "create

an audio ﬁle."

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Appendix A: Service Information

Warranty Service

Details concerning Warranty Service are spelled out in the Warranty section on

page 38.

If you think your Onyx FireWire card has a problem, please do everything you can to

conﬁrm it before calling for service. Doing so might save you from the deprivation

of your Onyx mixer and the associated suffering.

Troubleshooting

No Audio into your Computer

•

Conﬁrm that the Onyx mixer is receiving mic or line-level input signals (the

signal LEDs next to the fader should be lighting up).

Make sure the correct driver is selected in the DAW. In Tracktion, this is

selected in the Settings tab under Audio Devices.

If the mixer seems ﬁne and you are using Tracktion, click Restart Device in

the Settings tab under Audio Devices. Other DAW software applications may

have a similar button.

•

In Tracktion, be sure the correct inputs are selected and the tracks are armed.

Restart your mixer and computer.

Reinstall the drivers from the CD.

Glitchy/Distorted Audio into your Computer

•

Increase the latency setting.

Tracktion: Click the Settings tab and then click Audio Devices. On the PC,

click the "show ASIO control panel" button and increase the latency setting.

On the Mac, increase the latency slider.

•

In other applications, ﬁnd the control panel to increase the ASIO (PC) or

Core Audio (Mac) latency setting.

Inputs Reversed with Two Mixers

•

Turn on the mixers in reverse order, exactly as you did when installing the

drivers.

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Repair

Service for Mackie products is available at our galactic headquarters, located in

sunny Woodinville, Washington. Service for Mackie products living outside the

United States can be obtained through local dealers or distributors.

If your Onyx FireWire card needs service, follow these instructions:

1. Review the preceding troubleshooting suggestions. Please.

2. Call Tech Support at 1-800-898-3211, 7 am to 5 pm PST, to explain the

problem and request an RA (Return Authorization) number. Have your Onyx

FireWire cards serial number ready. You must have an RA number before

you can obtain service at the factory. Tech Support will tell you where to

ship the product for repair.

3. Pack the FireWire card in its original package, including endcaps and box.

This is VERY IMPORTANT. Mackie is not responsible for any damage that

occurs due to non-factory packaging.

4. Include a legible note stating your name, shipping address (no P.O. boxes),

daytime phone number, RA number, and a detailed description of the problem,

including how we can duplicate it.

5. Write the RA number in BIG PRINT on top of the box. Units sent to us without the

RA number will be refused.

6. We’ll try to ﬁx the FireWire card within three to ﬁve business days. Ask Tech

Support for the latest turn-around times when you call for your RA number.

The mixer must be packaged in its original packing box, and must have the RA

number on the box. Once it’s repaired, we’ll ship it back the same way in which

it was received. This paragraph does not necessarily apply to non-warranty

repair.

Note: You must have a sales receipt from an Authorized Mackie Dealer to

qualify for a warranty repair.

Need Help?

You can reach a technical support representative

Monday through Friday

from 7 AM to 5 PM PST at:

1-800-898-3211

After hours, visit www.mackie.com and click Support,

or email us at: [email protected]

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Appendix B: Technical Info

Onyx FireWire Card Speciﬁcations

Mic In to FireWire Card to DAW, routed back to FireWire Card to Control

Room Output; all signal path gain stages set to unity

Frequency Response

+0, –3 dB, 10 Hz to 42 kHz @ 96 kHz sample rate

+0, –1 dB, 10 Hz to 20 kHz @ 44.1 kHz sample rate

Distortion (THD+N)

< 0.025%, 10 Hz to 40 kHz, +4 dBu input @ 96 kHz sample rate

< 0.015%, 20 Hz to 20 kHz, +4 dBu input @ 96 kHz sample rate

< 0.010%, 20 Hz to 20 kHz, +4 dBu input @ 44.1 kHz sample rate

Dynamic Range

> 98 dB, 20 Hz to 20 kHz @ 96 kHz sample rate

> 100 dB, 20 Hz to 20 kHz @ 44.1 kHz sample rate

Main Mix Trim

+10 dB to –10 dB, unity detent

Dimensions

Height: 1.3 in/32 mm

Width: 8.8 in/222 mm

Depth: 3.6 in/91 mm

Weight: 8.3 oz./235 g

LOUD Technologies Inc. is always striving to improve our products by

incorporating new and improved materials, components, and manufacturing

methods. Therefore, we reserve the right to change these speciﬁcations at

any time without notice.

“Mackie.”, “Onyx,” and the “Running Man” are registered trademarks of

LOUD Technologies Inc. All other brand names mentioned are trademarks or

registered trademarks of their respective holders, and are hereby acknowl-

edged.

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Onyx FireWire Card Limited Warranty

Please keep your sales receipt in a safe place.

A. LOUD Technologies Inc. warrants all materials, workmanship and proper

operation of this product for a period of three years from the original date of

purchase. If any defects are found in the materials or workmanship or if the

product fails to function properly during the applicable warranty period, LOUD

Technologies, at its option, will repair or replace the product. This warranty

applies only to equipment sold and delivered within the U.S. by LOUD

Technologies Inc. or its authorized dealers.

B. Failure to register online or return the product registration card will not void

the three-year warranty.

C. Service and repairs of Mackie products are to be performed only at the

factory (see D below) OR at an Authorized Mackie Service Center (see E below).

Unauthorized service, repairs, or modiﬁcation will void this warranty. To obtain

repairs under warranty, you must have a copy of your sales receipt from the store

where you bought the product. It is necessary to establish purchase date and thus

determine whether or not your Mackie product is still under warranty.

D. To obtain factory service:

1. Call Mackie Service at 800/898-3211, 7 AM to 5 PM Monday through

Friday (Paciﬁc Time) to get a Return Authorization (RA). Mackie Service will

tell you where to ship the product. Products returned without an RA number

will be refused.

2. Pack the product in its original shipping carton. More information on

packing can be found in the Service section of this manual. Please seal the

Mackie product in a plastic bag.

3. Also include a note explaining exactly how to duplicate the problem, a copy

of the sales receipt with price and date showing, and your return street address

(no P.O. boxes or route numbers, please!). If we cannot duplicate the problem

or establish the starting date of your Limited Warranty, we may, at our option,

charge for service time.

IMPORTANT: Make sure that the RA number is plainly written on the

shipping carton.

E. To obtain service from an Authorized Mackie Service Center:

1. Call Mackie Service at 800/898-3211, 7 AM to 5 PM Monday through

Friday (Paciﬁc Time) to get: 1) The name and address of your nearest

Authorized Mackie Service Center and 2) A return authorization (RA). You

must have an RA number before taking your unit to a service center.

2. Make sure that you have a copy of your sales receipt from the store where

you bought the product. If you can’t ﬁnd it, the Authorized Service Center

may charge you for repairs even if your Mackie product is still covered by the

Three-Year Limited Warranty.

3. Make sure that the problem can be duplicated. If you bring your Mackie

product to an Authorized Service Center and they can’t ﬁnd anything wrong

with it, you may be charged a service fee.

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4. If the Authorized Mackie Service Center is located in another city, pack

the mixer in its original shipping carton. More information on packing can be

found in the Service section of this manual.

5. Contact the Authorized Mackie Service Center to arrange service or bring

the Mackie product to them.

F. LOUD Technologies and Authorized Mackie Service Centers reserve the right

to inspect any products that may be the subject of any warranty claims before

repair or replacement is carried out. LOUD Technologies and Authorized Mackie

Service Centers may, at their option, require proof of the original date of purchase

in the form of a dated copy of the original dealer’s invoice or sales receipt. Final

determination of warranty coverage lies solely with LOUD Technologies or its

Authorized Service Centers.

G. Mackie products returned to LOUD Technologies and deemed eligible for repair

or replacement under the terms of this warranty will be repaired or replaced

within thirty days of receipt by LOUD Technologies. LOUD Technologies may use

refurbished parts for repair or replacement of any product. Products returned to

LOUD Technologies that do not meet the terms of this Warranty will be repaired

and returned C.O.D. with billing for labor, materials, return freight, and insurance.

Products repaired under warranty at the factory will be returned freight prepaid by

LOUD Technologies to any location within the boundaries of the USA.

H. LOUD Technologies warrants all repairs performed for 90 days or for the

remainder of the warranty period. This warranty does not extend to damage

resulting from improper installation, misuse, neglect or abuse, or to exterior

appearance. This warranty is recognized only if the inspection seals and serial

number on the unit have not been defaced or removed.

I. LOUD Technologies assumes no responsibility for the quality or timeliness of

repairs performed by Authorized Mackie Service Centers.

J. This warranty is extended to the original purchaser and to anyone who may

subsequently purchase this product within the applicable warranty period. A copy

of the original sales receipt is required to obtain warranty repairs.

K. This is your sole warranty. LOUD Technologies does not authorize any third

party, including any dealer or sales representative, to assume any liability on behalf

of LOUD Technologies or to make any warranty for LOUD Technologies Inc.

L. THE WARRANTY GIVEN ON THIS PAGE IS THE SOLE WARRANTY

GIVEN BY LOUD TECHNOLOGIES INC. AND IS IN LIEU OF ALL OTHER

WARRANTIES, EXPRESS AND IMPLIED, INCLUDING THE WARRANTIES

OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THE

WARRANTY GIVEN ON THIS PAGE SHALL BE STRICTLY LIMITED IN DURATION

TO THREE YEARS FROM THE DATE OF ORIGINAL PURCHASE FROM AN

AUTHORIZED MACKIE DEALER. UPON EXPIRATION OF THE APPLICABLE

WARRANTY PERIOD, LOUD TECHNOLOGIES INC. SHALL HAVE NO FURTHER

WARRANTY OBLIGATION OF ANY KIND. LOUD TECHNOLOGIES INC. SHALL

NOT BE LIABLE FOR ANY INCIDENTAL, SPECIAL, OR CONSEQUENTIAL

DAMAGES THAT MAY RESULT FROM ANY DEFECT IN THE MACKIE PRODUCT

OR ANY WARRANTY CLAIM. Some states do not allow exclusion or limitation

of incidental, special, or consequential damages or a limitation on how long

warranties last, so some of the above limitations and exclusions may not apply to

you. This warranty provides speciﬁc legal rights and you may have other rights

which vary from state to state.

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16220 Wood-Red Road NE • Woodinville, WA 98072 • USA

United States and Canada: 800.898.3211

Europe, Asia, Central and South America: 425.487.4333

Middle East and Africa: 31.20.654.4000

Fax: 425.487.4337 • www.mackie.com

E-mail: [email protected]

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