Lucent Technologies Telephone MLX 10 User Manual

Document #: 555–660–124  
Comcode: 108196247  
Issue 1, February 1998  
MERLIN LEGEND®  
Communications System  
®
®
MLX-5 and MLX-10 Nondisplay Telephones  
User’s Guide  
Contents  
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Understanding Your Telephone  
-Line Buttons-  
All Telephones  
Telephones with System Access (SA) Buttons  
NNN-XXXX  
Make/receive outside calls  
only.  
SA buttons give you access to inside or outside  
lines for making and/or receiving calls. To make  
an outside call on an SA button, first dial the  
dial-out code (usually 9) that your system  
manager supplies. No dial-out code is necessary  
when you call another extension.  
Telephones with ICOM Buttons  
ICOM Ring  
Make/receive inside ringing  
calls and receive inside  
voice-announced calls.  
SA Ring  
Make/receive inside/outside  
ringing calls and receive in-  
side voice-announced calls.  
ICOM Voice  
Make inside voice-an-  
nounced  
calls and receive inside  
ringing and voice-announced  
calls.  
SA Voice  
Make/receive outside calls,  
receive inside ringing and  
voice-announced calls, make  
inside voice-announced calls.  
ICOM  
Make (not receive) inside  
Originate Only calls only.  
SA Originate Make (not receive) inside and  
Only  
outside calls.  
Shared SA  
(SSA)  
Make/answer calls for  
co-workers or join conversa-  
tions. One person has an SA  
button that is shared with one  
or more others who have SSA  
buttons corresponding to it.  
See Rings (p. 2) for infor-  
mation about how calls ring  
at these buttons.  
Pool  
Make/receive outside calls  
only. Use the dial-out code  
supplied by your system  
manager.  
-Line Button Lights-  
Light  
Meaning  
Steady red  
The line you are using or will use when you lift the  
handset or press the Speaker button.  
Steady green  
The line is in use, or the feature programmed onto the line  
button is on.  
Flashing green  
An incoming call is ringing on this line button or a call you  
Fast-flashing green  
Slow-flashing green  
You have put a call on hold on this line button.  
Someone else has put a call on hold on this line button.  
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1
     
Understanding Your Telephone  
-Tones-  
Tone  
Meaning  
Dial tone (steady)  
Busy (slow repeating tone)  
Fast busy (fast repeating tone)  
You can make a call.  
The phone you are calling is busy.  
No lines are available.  
Error (alternating high-low tones) You dialed a number or used a feature incorrectly.  
Confirmation (double break in  
dial tone followed by steady tone)  
You used a feature correctly.  
Callback (5 short beeps)  
Call Waiting (1 or 2 beeps)  
You have an inside (1 beep) or an outside  
Rings-  
The table below helps you identify the different types of ringing. You can also personalize ringing at  
your telephone or adjust ring timing for the line buttons where calls arrive. Programming Buttons  
Personalized Ring. Allows you to give calls ringing at your phone one of 8 distinctive rings.  
Abbreviated Ring. When you are on a call and another call arrives at your phone, you can  
use this feature to give the second call a short ring.  
Immediate Ring. Calls ring immediately on line buttons set this way.  
Delay Ring. This setting causes calls to ring at your phone after a delay. If your calls are  
being covered, this allows time for another person to answer a call before you do.  
No Ring. Calls do not ring (except for returning transferred and Callback calls). Calls on lines  
Send Ring. Usually, when a call comes in on an SA button, it rings there immediately and  
rings at the corresponding SSA buttons after a delay, giving the person with the SA button  
time to answer before the call is picked up by someone with a corresponding SSA button.  
When busy on another call, the person with the SA button can use the Send Ring setting to  
make calls arriving at other SA buttons ring immediately on corresponding SSA buttons  
instead of after a delay.  
Ring  
Meaning  
Inside call  
Outside call  
Priority ring; outside call transferred to you or  
returning camped-on call (see p. 12)  
1 long ring  
1 long ring and 1 short ring  
1 long ring and 2 short rings  
1 long ring and 3 short rings  
Returning Callback call (see p. 11)  
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2
   
Feature Finder  
This table shows where to look for information about performing specific telephone activities. Any features  
that do not have detailed instructions can be used by following the directions in Using Features (p. 9) or  
programmed by following the instructions in Programming Buttons & Settings (p. 17).  
Calling  
If you want to ...  
Then  
Dial numbers with the touch of a button.  
Program codes for numbers you dial often.  
Quickly dial numbers your company has programmed. See System Speed Dial, p. 16.  
Make a voice-announced call to 1 or more co-workers. See Line Buttons, p. 1, and Paging, p. 14.  
Broadcast over the company’s loudspeaker system.  
Make a call after office hours.  
Make and answer calls with no hands.  
inside calls hands-free. For information about  
Automatically redial a number you dialed before.  
Connect to an extension or outside line when it’s free.  
Enter an account code before or during a call.  
Make a call from another extension, using your own  
calling privileges.  
Set up a conference with as many as 4 others.  
Transfer a call.  
Know if someone is calling you when all your other  
lines are in use.  
Reach a voice mailbox without calling the person.  
Put a call on hold.  
Customizing Your Phone  
Program a feature on an unused line button.  
Adjust volume of the speaker, handset, or ringer.  
Give your phone its own distinctive ring.  
Use the Volume button, inside front cover.  
Delay or remove the ring from an outside, SA, or  
ICOM line button.  
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3
 
Feature Finder  
Covering Calls  
If you want to ...  
Then  
Have a co-worker answer your calls.  
Answer all of a co-worker’s calls from your telephone.  
Stop your calls from being covered by others.  
Stop your outside calls from going to your company’s  
voice mail system (or send your calls to voice mail).  
Forward your calls to another telephone.  
Answer your calls from another extension.  
Answer a call ringing at a co-worker’s extension.  
Answer a call on a line that’s not on your phone.  
Hold a call when you’re trying to transfer it or when  
your co-worker doesn’t answer.  
If your phone system doesn't have voice mail, try  
Camp-On, p. 12.  
Hold a call when you’re trying to transfer or when your See Park & Paging, p. 15.  
co-worker doesn’t answer; page your co-worker while  
the call waits.  
Messaging  
Let a co-worker know you called.  
Find out if you have a voice mail message, fax, or  
other message.  
Signal a co-worker to contact you.  
Choose a message to leave for co-workers  
who have display phones.  
Reach a voice mailbox without calling the person.  
Privacy  
Prevent interruptions by blocking calls to your phone.  
Prevent co-workers from joining your calls.  
Prevent others on a call from hearing you speak to  
someone in your office.  
have a headset, use the Headset/Handset Mute  
Receive or not receive voice-announced calls.  
Timekeeping  
Remind yourself of meetings or appointments.  
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Headsets  
Headsets for MLX telephones allow one-touch  
operation, hands-free. Touch a button to answer a  
call then touch it again to disconnect. Use the  
features below to control headset operation.  
Headpiece  
Headsets consist of a headpiece and modular base  
unit. The base unit plugs into the handset jack.  
A calling group agent using a headset must press  
the Headset Hang Up button to complete a call in  
order to update the supervisor’s Agent button.  
Modular  
Base Unit  
Handset Jack  
M
LX  
-1  
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7 R  
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6
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9
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#
Headpieces-  
Mirage®. Receiver fits over either ear. Not for noisy environments.  
StarSet®. Eartip fits in ear canal.  
Supra® Monaural. Adjustable headband and soft ear cushion.  
Supra Monaural Noise-Canceling (NC). Same as above with noise-canceling microphone that  
reduces background noise transmission by up to 75%.  
Supra Binaural. Sound in both ears.  
Supra Binaural Noise-Canceling (NC). Same as above with noise-canceling microphone on  
flexible boom; features windscreen and reduces background noise transmission by up to 75%.  
Headset Features-  
To program:  
There are 4 features used with headsets: Headset Hang Up, Headset Status, Headset Auto Answer, and  
Headset/Handset Mute. All must be programmed on buttons. The Headset Hang Up button  
(required) is programmed by your system manager and activates headset operation at your phone.  
To use Headset Hang Up:  
Press the programmed button to disconnect a call, even if the caller hangs up. Unless you have  
programmed a Headset Status button, headset operation is always on.  
To use Headset Status:  
Press the programmed button to switch between headset and handset operation; when headset  
operation is on, the green light is on.  
To use Headset Auto Answer:  
Connects you automatically to ringing calls during headset operation. When you press the button to  
activate the feature, the green light goes on; to turn off Headset Auto Answer operation, press the  
button again.  
To use Headset/Handset Mute:  
Lets you turn off the microphone in the headset or handset, so that a caller cannot hear your  
conversation. The red light goes on when the headset (during headset operation) or the handset  
(during handset operation) microphone is off.  
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5
     
Call Handling  
-Making & Answering Calls-  
-Hold-  
First, review the first three pages of this book  
to find out about the buttons, lights, tones,  
and rings on your telephone. In this guide,  
instructions for using features may not include  
all the possible ways you can make a call.  
To make a call, lift handset, use a headset, or  
press the Speaker button. The line button  
with the steady red light is automatically  
selected for you. To make a call on a specific  
line (for example, an SA or ICOM Voice line  
for a voice-announced call), select an unlit line  
button and press it before lifting the handset or  
pressing the Speaker button. When using a  
When you have a call or conference on hold,  
your phone beeps once each minute.  
1. Press the Hold button to put a call on hold.  
(Do not press the Drop button to end a  
conference while the call is on hold.)  
2. To return to the call or conference, press the  
flashing ICOM, SA, or line button that is  
holding the call.  
-Conference-  
A conference call can have up to 3 inside  
participants, including yourself, and up to 2  
outside participants.  
1. Dial the first outside number or extension.  
Announce the call.  
To answer a ringing or voice-announced call,  
lift handset or press the Speaker button.  
2. Press the Conf button to put the call on  
hold.  
-Transfer-  
3. Select an ICOM, SA, or numbered line button.  
4. Dial the next number or extension.  
5. Announce the call and press the Conf button.  
6. Repeat Steps 2–5 for each participant.  
To transfer:  
1. Press the Transfer button. The system  
selects an ICOM or SA button and puts the  
call on hold.  
• Press the Drop button and line button to  
2. Dial the extension or outside number.  
3. Announce the call if desired.  
4. Press the Transfer button and hang up.  
To cancel the transfer or return to the call on  
hold, press the flashing ICOM, SA, or line  
button.  
drop any participant added.  
• Press the Hold button to temporarily  
leave the conference. Then press any  
participant’s line to rejoin the conference.  
7. To end the conference, hang up.  
To one-touch manual transfer:  
!
SECURITY ALERT:  
1. Press the programmed Auto Dial button  
transfer the call.  
If the system selects an SA Voice button when  
you add a conference participant, you hear a  
beep instead of ringing after you dial the  
extension. If the call is not answered and you  
press the Conf button to complete the call,  
your conversation with other conference  
participants is broadcast on the extension’s  
speakerphone. To prevent this, be sure to drop  
an unanswered extension that you’ve called on  
an SA Voice button.  
2. Announce the call.  
3. Press the Transfer button and hang up.  
To cancel the transfer or return to the call on  
hold, press the flashing button.  
To one-touch auto transfer:  
Press the programmed Auto Dial button.  
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Messaging  
Your phone system has several features that allow you to leave messages for others in your office. If you  
use Leave Message or Posted Messages, a message appears on the telephone display of the person you  
are calling. If you wish to leave a message for a person who does not have a display telephone, leave a  
voice mail message, if possible, or ask the system operator to take a message for the person. Here are  
some guidelines for different messaging features:  
Leave Message. This feature simply lets a co-worker know you have called. The message shows  
your name and the date and time of your call. If you leave one message and then another, the second  
message replaces the first.  
Posted Messages. If you post a message at your telephone, inside callers with display phones see  
the posted message you have selected. As many as 20 messages may be available for posting.  
When a message is waiting for you, your red Message light is lit. The descriptions below explain how to  
read, cancel, and delete messages you have sent or received.  
If your company has voice mail, ask your system manager for details about using the voice mail system.  
For information about having your phone covered by the voice mail system, see Coverage, p. 12.  
If you frequently communicate with a small number of people, for example, as a receptionist for a few  
co-workers, there are two features you can use, both of which require programming a button. These are  
Leaving Messages  
Receiving Messages  
When your Message light is on, you have a  
message from the system operator, or, if  
programmed for your phone, from a fax  
machine or voice messaging system. Call the  
operator or ask your system manager how to  
retrieve a voice mail message.  
To program:  
To leave a message at a busy or unanswered  
extension you are calling:  
• Press the Leave Message button you  
have programmed,  
To turn your Message light off:  
Press the Feature button and dial 54.  
OR  
Press the Feature button and dial 25.  
• To leave a voice mail message (if your  
company has such a system), press the  
Feature button and dial 56 (see Direct  
If you cannot leave a message (for example,  
because the phone has no display), you hear a  
beep. Leave a message with the operator.  
To leave a message without calling:  
1. Press the Feature button and dial 53.  
2. Dial the extension.  
To cancel a message:  
1. Press the Feature button and dial 53.  
2. Dial the extension.  
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7
     
Messaging  
Posting Messages  
To program:  
To post messages, you must program a Posted Messages button. A posted message appears  
on the display of any inside caller who tries to reach you as long as that person has a display  
phone. There may be as many as 20 messages available to you for posting. Message 1 is always  
DO NOT DISTURB *; 9 other messages, listed below, come with the system, but these can be  
changed by your system manager. The remaining 10 messages are created by your system  
manager, whom you should ask for details.  
Code  
Message  
Code  
Message  
01  
02  
03  
04  
05  
DO NOT DISTURB  
OUT TO LUNCH  
AT HOME  
OUT SICK  
IN A MEETING  
06  
07  
08  
09  
10  
IN CONFERENCE  
WITH A CLIENT  
WITH A CUSTOMER  
AWAY FROM DESK  
OUT ALL DAY  
To post a message:  
Press the programmed Posted Messages button and dial the 2-digit code for the message  
(01–20).  
To cancel a posted message:  
Press the programmed Posted Messages and dial 00.  
message is posted. When you turn off the Do Not Disturb feature, the posted message is canceled, too. However,  
posting or canceling the message does not activate or deactivate the feature.  
-Signaling & Notify-  
To program:  
Signaling. Program a button that will cause a co-worker’s phone to beep. The other person can then  
call you in response to the beep. You must program a different line button for each extension you wish  
to contact. To beep the recipient’s phone, just press the button, and the other phone beeps for as long  
as you hold down the button. A programmed Signaling button also acts as an Auto Dial button (see  
p. 11). To dial the extension, lift the handset or press the Speaker button; then press the Signaling  
button.  
Notify. This feature simply lights a line button on the recipient’s phone, providing a silent message  
light that alerts the other party to call you. To use this feature, you must program a Notify Send  
button (labeled, for example, Notify Mary) on your phone and the recipient must program a Notify  
Receive button (labeled, for example, Call Jim) on his or her phone. Communication is one-way  
only, and buttons must be programmed for each extension you notify.  
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Using Features  
There are two ways to activate a feature:  
• Directly, as explained below  
• By pressing a line button you programmed with the feature (see Programming Buttons &  
Activating Features  
To use a feature:  
1. Press the Feature button.  
2. Dial the feature code from the Feature Codes list.  
Note: Certain features require more instructions (see Often-Used Features, pp. 10–16).  
Feature Codes  
Account Code Entry  
82 + code + #  
Messaging  
Authorization Code Entry 80 + code + #  
cancel message  
leave message  
53 + extension  
25  
Callback  
55  
Call Waiting  
pick up call waiting call  
Camp-On  
leave message  
53 + extension  
without calling  
turn message light off  
Paging loudspeaker  
87  
54  
57  
9 + line number +  
Direct Voice Mail ■  
Follow Me  
Forward  
inside  
outside  
56  
zone  
34 + extension  
Personal Speed Dial  
Pickup  
code (01–24)  
33 + extension  
33 + dial-out code  
+ number + #  
group pickup  
inside  
outside  
88  
9 + extension  
9 + line number  
Forward and Follow Me  
cancel from all extensions 34 ✻  
cancel from one extension 34 + extension  
cancel from your phone  
Privacy  
off  
on  
31  
31  
775  
33 + your  
extension  
84  
Recall  
Last Number Dial  
Reminders  
set reminder  
cancel reminder  
System Speed Dial  
81 + time + 2 or 7  
81  
code (600–729)  
Release 3.0 and later systems only.  
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9
   
Often-Used Features  
Account Codes  
Authorization Codes*  
To program:  
To program:  
In some companies you enter an account code  
before or during a call to indicate client billing  
information. You may be required to enter  
an account code for all outside calls, or an  
account code may be optional for incoming  
and outgoing calls. Check with your system  
manager for account code operation and  
account codes.  
You can program a button for this feature and  
label it Acct. See also Auto Dial (p. 11) to  
program an account code on an outside  
Auto Dial button.  
If your system manager has given you an  
authorization code, you can pick up someone  
else’s telephone, enter your authorization  
code, and make an outside call with your own  
calling privileges. You must activate the  
feature and enter your code for each call you  
make, even when you are adding people to a  
conference. It is not necessary to use your  
authorization code for inside calls. Using an  
authorization code does not affect the button  
assignments on your own phone or the phone  
where you enter the code.  
To enter an account code:  
Security Alert  
1. Press the button you have programmed,  
Compromise of authorization codes  
could lead to toll fraud or unauthorized  
charges.  
Memorize your authorization code, and do not  
share it with anyone.  
The way you activate the Authorization Code  
feature depends upon the type of telephone  
you are using to make the call.  
If the telephone has a programmed  
Authorization Code button, press  
it. The system selects a line and  
automatically activates the Speaker  
button (an available line button is  
selected for you); then continue with  
Step 3 below.  
OR  
Press the Feature button and dial 82.  
2. Dial the account code and #.  
3. Lift the handset or press the Speaker  
button to make a call. (If necessary, press an  
outside line, Pool, or SA button.)  
4. Dial the outside number (including dial-out  
code, if required.)  
To enter or change an account code during a  
call (the other party cannot hear your entry)  
follow Steps 1 and 2. If you enter an account  
code for an incoming call before it arrives, you  
cannot change that code during the call.  
On an MLX display telephone, press the  
Feature button, then select AuthCode  
[Auth] from the display or dial 80; then  
continue with Step 3 below.  
To enter an authorization code at any type of  
phone (except a QCC):  
1. Lift the handset or press the Speaker  
button. (You may first select an ICOM, SA,  
or SSA button.)  
2. Dial #80.  
3. Dial your authorization code, followed by #.  
4. Dial the dial-out code (usually a 9) for an  
outside call and then dial the phone  
number.  
5. To make another call, repeat Steps 1–4.  
* Release 3.0 and later systems only.  
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Often-Used Features  
Auto Dial  
Callback & Line Request  
This feature must be programmed on a line  
button; it dials an inside or outside number.  
Use inside Auto Dial buttons to:  
• Dial other extensions or groups.  
• Page groups (see Paging, p. 14).  
Use outside Auto Dial buttons to:  
• Dial outside phone numbers (with dial-  
out codes but without account codes).  
• Enter account codes automatically (when  
programming, include # at the end).  
• Dial access codes for long-distance  
companies.  
• Dial emergency contact numbers.  
Note that you can also use other features to  
When programming Auto Dial, use the  
cover, if necessary. Include the complete  
dialing sequence for the call.  
Your system has two features that you can  
use when an outside line or extension is  
busy. These features give you access to the  
line or extension when it becomes available.  
On phones with SA buttons, use Callback to  
reach:  
• Busy outside lines on Pool or SA  
buttons, when you dial the dial-out code  
and hear the fast busy signal.  
• Busy extensions, when you dial and hear  
the busy signal.  
On phones with ICOM buttons, use:  
• Line Request to reach a busy outside line  
when you lift the handset or press the  
Speaker button and do not hear the dial  
tone.  
• Callback for busy extensions.  
To use Callback when you hear the busy  
(extension) or fast busy (outside line) signal:  
1. Press the button you have programmed,  
OR  
Press the Feature button and dial 55.  
To program on a button:  
1. Label a button.  
2. Press the Feature button and dial 00.  
3. Press the labeled button.  
2. If you are trying to reach an outside line,  
dial the outside telephone number.  
3. After you hear 5 short beeps, hang up.  
When the line or extension is free, you hear  
a long ring and 3 short rings.  
4. Lift the handset or press the Speaker  
button. You hear dial tone, and the system  
dials the call.  
To cancel a Callback request:  
1. Press the same line button you pressed  
when you tried to make the call.  
2. Lift the handset and press the Drop button.  
3. Press the same line button again.  
To use Line Request:  
1. When outside lines are busy, hang up and  
press the line button you want to use. Do  
not lift handset or press the Speaker  
button.  
2. When a line is available, the phone beeps.  
Lift the handset or press the Speaker  
button.  
4. Dial 22 for an inside extension number,  
OR  
Dial 21 for an outside number.  
5. Dial the extension, group page, or outside  
number, including the dial-out code (if  
necessary) and complete number.  
6. Repeat Steps 1 and 3–5 to program  
additional buttons.  
7. Press the Feature button and dial 00.  
To use an Auto Dial button:  
1. To make a ringing call to an inside or  
outside number, press the  
programmed Auto Dial button,  
OR  
To make an inside voice-announced call,  
press an ICOM Voice or SA Voice  
button and then press the inside  
Auto Dial button.  
2. The call is dialed automatically. If it’s a  
voice-announced call, talk after the beep.  
3. Dial the outside number.  
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11  
     
Often-Used Features  
Call Waiting  
Coverage  
If Call Waiting is on, you hear a call-waiting  
tone when a call comes in and all your lines  
are in use. This feature works only on SA and  
ICOM buttons, not on line buttons labeled with  
phone numbers.  
When a call is waiting, you hear a single beep  
(inside call) or 2 beeps (outside call).  
To program:  
Coverage allows calls to your extension to ring  
elsewhere, so that they can be handled by  
someone else. If your system has voice mail,  
your calls can also be covered that way. There  
are three types of coverage:  
Primary Coverage. If your calls are  
covered this way, they ring immediately  
at the covering phone.  
To complete a call and answer a waiting call:  
1. When you hear the call-waiting tone,  
hang up.  
2. When the phone rings, lift the handset or  
Secondary Coverage. The covering  
phone rings after a delay of 2 rings, giving  
you a chance to answer first.  
Group Coverage. Calls for a group of  
people (coverage group) may be covered  
by one or more people. Your system  
manager can tell you how this works at  
your office.  
Covering phones are programmed with Cover  
buttons used to answer calls for others. Delay  
Ring on the covering phone can add a longer  
delay before your calls ring there. If line  
buttons on your phone are set to No Ring,  
however, calls on those lines are not covered.  
To control coverage of inside calls, use these  
programmable settings: Coverage Inside On  
allows all your inside calls to ring elsewhere;  
Coverage Inside Off turns inside coverage off.  
press the Speaker button.  
To put a call on hold and pick up a waiting call:  
1. Press the Hold button.  
2. Press an ICOM Originate Only or SA  
Originate Only button. (You must have  
one of these buttons available to pick up the  
call.)  
3. Press the Feature button and dial 87.  
4. To return to the call on hold, press the  
button with the fast-flashing green light.  
To turn Call Waiting on or off:  
1. Press the Feature button and dial 00.  
2. Press any ICOM or SA button.  
3. Dial 11 to turn Call Waiting on,  
OR  
Dial 11 to turn Call Waiting off.  
4. Press the Feature button and dial 00.  
You can also program buttons for these  
features:  
• Use a Coverage VMS button to prevent  
or allow coverage of your outside calls by  
a voice mail system. These calls may still  
be covered by a person at another  
extension.  
• Use a Coverage Off button to turn off or  
on all coverage of your calls.  
Camp-On  
To program:  
To camp on a busy extension so the call will ring  
at the extension when your co-worker is  
available:  
1. Press the Feature button.  
2. Select Camp-On [Camp] from the display.  
OR  
Dial 57.  
NOTE: Do not use the Camp-On feature if your  
system is equipped with a voice-mail  
system.  
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Often-Used Features  
Direct Voice Mail*  
Forward & Follow Me  
To program:  
To program:  
Forward and Follow Me send calls to another  
phone when you are busy and need your calls  
covered or when you are not working at your  
desk. Turn either off from your extension or the  
one you are visiting.  
• If you want your calls handled at another  
extension or at an outside number, turn on  
Forward from your extension.  
• If you are working away from your phone,  
turn on Follow Me at the phone where  
you are.  
If Delayed Call Forwarding is turned on  
through centralized telephone programming,  
calls ring at the forwarding extension for the  
programmed number of rings (0–9) before  
being forwarded. To change the Delayed Call  
Forwarding setting, contact your system  
manager.  
Direct Voice Mail allows an inside caller to call  
directly or transfer a call to another user’s voice  
mail. You can also use the feature after you have  
dialed the extension; just do Step 1 below.  
To call directly to another user’s voice mail or  
transfer a call directly to another user’s voice  
mail:  
1. Press the programmed Direct Voice Mail  
button,  
OR  
Press the Feature button and dial 56.  
2. Dial the extension whose voice mail you  
want to call or transfer a call to; you can  
use a programmed Auto Dial button  
Note: If you are transferring a call to an  
extension that does not have voice mail, you  
hear an error tone and the call returns to you  
after a time interval.  
To forward calls to another extension:  
1. Press the button you have programmed,  
* Release 3.0 and later systems only.  
OR  
Press the Feature button and dial 33.  
2. Dial the extension.  
To forward calls to an outside number (if enabled):  
Do Not Disturb  
1. Press the button you have programmed,  
Must be programmed on a button. To program:  
OR  
Press the Feature button and dial 33.  
2. Dial the dial-out code, outside number, and #.  
To set up Follow Me and receive calls at  
another extension:  
1. Press the Feature button and dial 34.  
2. Dial your extension.  
To cancel Forward and Follow Me:  
• To cancel forwarding or following of your  
own calls: at your extension, press the  
Feature button, dial 33 and your  
extension.  
• To cancel all extensions forwarded or  
followed to yours: at your extension,  
press the Feature button, dial 34.  
This feature prevents calls from ringing at your  
extension, although outside calls at line  
buttons cause the green lights to flash. If you  
have coverage, your calls are covered. If you  
have programmed a Posted Messages  
button (p. 8), inside callers with display  
phones see Do Not Disturb when they attempt  
to call you. A system operator or the person  
providing individual coverage for you can still  
call you. Callback calls and returning transfers  
ring at your phone.  
To use:  
Press the programmed button to turn on or off.  
When the feature is on, the green light is on.  
• To cancel one extension forwarded or  
followed to yours: at your extension, press  
the Feature button, dial 34 and that  
extension.  
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13  
       
Often-Used Features  
Last Number Dial  
Paging  
To program:  
This feature automatically redials the last  
number you called. You should program Last  
Number Dial on a button.  
To program:  
You can page an individual at his or her phone  
by using an ICOM Voice or SA Voice button  
to page all speakerphones or groups of  
speakerphones, depending upon how your  
system is set up. If your company has a  
loudspeaker paging system, use it to page the  
whole company or just people in a certain zone.  
To use:  
1. Press the same type of line button used to  
place the first call (for example, ICOM or SA).  
2. Press the programmed Last Number Dial  
button,  
OR  
To program or use Speakerphone Paging,  
check with your system manager for Group  
Paging or Page All numbers, then:  
Press the Feature button and dial 84.  
1. Press any ICOM or SA button and lift the  
handset.  
Night Service  
2. Dial a Group Paging or Page All number,  
OR  
Your company may use Night Service to treat  
calls differently after hours. If Night Service is  
on, you may not be able to make outside calls,  
or you may need a password to do so. See  
your system manager for a password and/or  
emergency numbers you can dial without a  
password.  
To make an outside call and override Night  
Service, press the Hold button and dial the  
password. Then lift the handset or press the  
Speaker button and dial the call.  
Press the button you programmed for Group  
Paging or Page All.  
3. After the beep, make the announcement and  
hang up.  
Ask your system manager whether Loudspeaker  
Paging is available and if there is a list of  
paging zones. To use:  
1. Press any ICOM or SA button and lift the  
handset.  
2. Press the Feature button, dial 9 and the  
loudspeaker paging line number, plus the  
zone if necessary.  
3. Make the announcement and hang up.  
To use when a button is programmed:  
1. Lift the handset, press the programmed  
button, and dial the zone, if necessary.  
2. Make the announcement and hang up.  
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Often-Used Features  
Park & Paging  
Pickup  
Pickup lets you pick up calls that are not ringing  
at your phone. Using Pickup, you can answer a  
parked call, a call ringing at a specific  
extension, or a call ringing on a specific line.  
If you are part of a Pickup group, you can pick  
up a call anywhere in the group. Program a  
general Pickup button that activates the feature  
or a specific Pickup button to take a call for a  
group (example: Pickup Sales) or at a specific  
line or extension (example: Pickup Maria).  
To program:  
Park puts a call on a special kind of hold so  
that it can be answered from any phone in the  
system. While a call is parked, use Paging to  
summon the co-worker who should answer.  
The person picks up the call using Pickup  
To use Park and Paging:  
1. Park the call.  
• Press the Park button you programmed,  
OR  
To program:  
1. Label an unused button.  
2. Press the Feature button and dial 00.  
3. Press the labeled button.  
• Press the Transfer button, dial your  
extension, and press Transfer again.  
2. Set up the page:  
4. Dial 9; if the button is for a specific line or  
For Speakerphone Paging:  
a) Press the appropriate Group Page or  
Page All button, OR  
extension, dial it, OR  
Dial 88 for Group Pickup.  
Press any ICOM or SA button and dial  
the Group Page or Page All extension.  
b) Announce the call and give your extension.  
For Loudspeaker Paging:  
a) Press the programmed Loudspeaker  
Paging button, OR  
Press the Feature button and dial 9  
and the loudspeaker paging line  
number. If necessary, dial the zone.  
b) Announce the call and give your extension.  
3. Hang up.  
5. Press the Feature button and dial 00.  
To use:  
• Press the programmed button or press the  
Feature button and dial 9. For a specific  
line or extension, dial the extension or line  
number.  
• You can also use Group Pickup by pressing  
the Feature button and dialing 88.  
Privacy  
Personal Speed Dial  
To program:  
Use Personal Speed Dial to dial frequently used  
phone numbers, account codes, access codes,  
and area codes. Include the complete dialing  
sequences and press and release the Hold  
button to enter a pause. You can program up to  
24 2-digit codes. You cannot program an  
account code together with a phone number in a  
Personal Speed Dial code.  
Privacy prevents co-workers who share a line  
with you from joining your calls. Turn the  
feature on before or during a call; it remains on  
until you turn it off. A call on hold is not  
protected by Privacy. You should program  
Privacy on a button so that you will have a green  
light to remind you when the feature is on.  
To program a Personal Speed Dial code:  
1. Press the Feature button and dial 00.  
2. Dial #, a 2-digit code (01–24), and then 21.  
3. Dial the dial-out code and number. See  
4. Repeat Steps 2 and 3 for additional codes.  
5. Press the Feature button and dial 00.  
To use:  
1. Select an SA, ICOM, or line button.  
2. Press the Feature button.  
3. Dial the 2-digit code (01–24).  
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15  
         
Often-Used Features  
Reminders  
System Speed Dial  
To program:  
To program:  
Use Reminders to set a time when your phone  
will ring like an alarm clock. You can set only  
one reminder, and it must be for the day you  
set it. After the reminder rings at your phone or  
if you cancel it, you can set another reminder.  
Ask your system manager for your company’s  
list of 3-digit codes for phone numbers people  
dial often. You can program these codes onto  
line buttons, one code per button.  
To use a System Speed Dial code:  
To set a reminder:  
Press the button programmed with the code.  
1. Press the programmed Reminder Set  
OR  
button,  
OR  
Lift the handset, press the Feature button,  
and dial the 3-digit code (600-729).  
Press the Feature button and dial 81.  
2. Dial a 4-digit time from 0100 to 1259.  
3. Dial 2 for a.m. or 7 for p.m.  
4. Hang up.  
Voice Announce  
To program:  
To cancel a reminder:  
Press the Reminder Cancel button you have  
Make voice-announced calls from ICOM  
Voice or SA Voice buttons on your phone  
(p. 14). The Voice Announce feature allows  
you to prevent voice announcements and  
paging calls from interrupting you. Instead,  
the calls ring. Voice Announce is a setting that  
you can turn on or off. If you have a data  
station at your extension and Voice Announce  
is on, you should turn Voice Announce off.  
programmed,  
OR  
Press the Feature button and dial 81.  
Saved Number Dial  
Must be programmed on a button. To program:  
Use this feature to redial a busy or unavailable  
number that you want to try later.  
To use:  
1. Before hanging up, press the programmed  
Saved Number Dial button.  
2. Press the same type of button used to place  
the call (for example, ICOM, Pool, or SA).  
3. To redial, press the programmed Saved  
Number Dial button.  
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Programming Buttons & Settings  
If you use a feature often, you can program it onto an unused line button for easy access. If you use a  
• Some features must be programmed on a button or they can’t be used. (These features are marked  
with a on the Programming Codes list.)  
• Other features (marked with • on the Programming Codes list) are settings that affect the way your  
phone works. Some settings, such as Personalized Ring, affect all the lines on your phone. During  
programming, you still have to select a line button, but it can be any line button the feature affects.  
Others, such as Delay Ring for a single line, are settings that affect a specific line and require you to  
press it during programming (these features are noted on the Programming Codes list). Settings  
remain active until you program them again.  
Programming Buttons  
To program a feature or an unused line button:  
1. Label a button for the feature.  
2. Press the Feature button and dial 00.  
3. Press the labeled button.  
4. Select the code from the Programming Codes list and dial if. If additional numbers (such as  
an extension number) are needed, dial them, too.  
5. To program another feature, repeat Steps 1, 3, and 4. (Label the button first.) To stop  
programming, press the Feature button and dial 00.  
Programming Settings  
1. Press the Feature button and dial 00.  
2. Either press the specific line button required or press any line button that the feature affects.  
3. Select the code from the Programming Codes list and dial it. If additional numbers (such as  
an extension number) are needed, dial them, too.  
4. To program another setting, repeat Steps 2 and 3.  
5. To stop programming, press the Feature button and dial 00.  
Security Alert  
Your Responsibility for Your System’s Security  
Toll fraud, the unauthorized use of your telecommunications system by an unauthorized party (for example, persons  
other than your company’s employees, agents, subcontractors, or persons working on your company’s behalf) can  
result in substantial additional charges for your telecommunications services. You are responsible for the security  
of your system. There may be a risk of toll fraud associated with your telecommunications system. Your system  
administrator should read all installation, instruction, and system administration documents provided with this  
product to fully understand the features that can introduce the risk of toll fraud and the steps that can be taken to  
reduce that risk. Lucent Technologies does not warrant that this product is immune from or will prevent unautho-  
rized use of common-carrier telecommunication services or facilities accessed through or connected to it. Lucent  
Technologies will not be responsible for any charges that result from such unauthorized use.  
Copyright © 1998, Lucent Technologies. MERLIN LEGEND, MLX-5, and MLX-10 are registered trademarks of Lucent  
Technologies. Mirage, StarSet, and Supra are registered trademarks of Plantronics, Inc.  
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17  
     
Programming Codes  
Account Code Entry  
Authorization Code Entry ■  
Auto Dial  
82  
Park  
86  
80  
Personal Speed Dial  
# + (01– 24) +  
21 + phone  
number + #  
inside  
22 + extension  
21 + number  
outside  
Callback  
# + (01– 24) +  
21 + dial-out  
code + phone  
number + # #  
automatic callback off▲  
automatic callback on▲  
selective callback  
Call Waiting•  
off  
✻✻ 12  
12  
55  
Pickup  
general  
9  
88  
✻✻11  
11  
57  
group  
on  
inside  
9 + extension  
9 + line number  
31  
Camp-On▲  
outside  
Coverage  
Privacy  
Coverage inside on•  
Coverage inside off•  
Buttons for covering calls♦  
Primary Cover  
48  
✻✻ 48  
Recall  
775  
Reminders  
set reminder  
cancel reminder  
Ringing Options•  
abbreviated on  
abbreviated off  
delayed all lines  
delayed one line  
immediate all lines  
immediate one line  
no ring all lines  
no ring one line  
personalized ring  
send ring on  
send ring off  
Saved Number Dial♦  
Signaling and Notify ♦  
signaling  
81  
✻✻ 81  
40 + sender’s  
extension number  
41 + sender’s  
extension number  
42 + sender’s  
group number  
Secondary Cover  
Group Cover  
341  
342  
346  
36  
347  
37  
Buttons for sending calls♦  
Coverage Off  
49  
46  
Coverage VMS Off  
(outside calls only)  
Direct Voice Mail ■  
Do Not Disturb♦  
Forward  
Headset Auto Answer♦  
Headset Hangup  
Headset/Handset Mute♦  
Headset Status♦  
Last Number Dial  
Messaging  
345  
35  
56  
32 + ring (1–8)  
15  
47  
33  
✻✻ 15  
85  
780  
781  
783  
782  
84  
23 + extension  
758 + extension  
757 + extension  
24 + code  
notify receive  
notify send  
System Speed Dial  
leave message  
posted message♦  
Paging group or all  
25  
751  
22 + group  
extension  
9 + line number  
(600–729)  
Voice Announce•  
on  
off  
10  
✻✻ 10  
Paging loudspeaker  
Must be programmed onto a line button.  
Sets up how your phone works. Use a line button to program (turn on or off). The setting is not programmed  
onto a line button.  
See your system manager for details.  
Release 3.0 and later systems only.  
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For releases prior to R5.0:  
The MERLIN LEGEND Control Unit recognizes the MLX-5 telephone as an MLX-10:  
When an MLX-5 telephone is installed, all line and feature buttons beyond the first 5 physical buttons  
must be removed by the System Manager using system programming. This is important so that  
“phantom” buttons and lines are not inadvertently placed on the MLX-5 telephone. For example, you  
may have a line programmed on what would be Button 6 of an MLX-10 telephone. If it is not deleted,  
calls will continue to ring on this line but there will be no call appearance on the MLX-5 telephone.  
The Extension Information Report will show “MLX-10” as the “Type” for an extension with an MLX-5  
telephone.  
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Feature Codes  
Account Code Entry  
82 + code + #  
Messaging  
cancel message  
leave message  
leave message  
without calling  
turn message light off  
Personal Speed Dial  
Paging loudspeaker  
Authorization Code Entry 80 + code + #  
53 + extension  
25  
Callback  
55  
Call Waiting  
pick up call waiting call  
Camp-On  
53 + extension  
87  
54  
57  
code (01–24)  
9 + line number +  
zone  
Direct Voice Mail ■  
Follow Me  
Forward  
inside  
outside  
56  
34 + extension  
Pickup  
group pickup  
inside  
outside  
Privacy  
off  
on  
Recall  
Reminders  
set reminder  
cancel reminder  
System Speed Dial  
33 + extension  
33 + dial-out code  
+ number + #  
88  
9 + extension  
9 + line number  
Forward and Follow Me  
cancel from all extensions 34 ✻  
cancel from one extension 34 + extension  
cancel from your phone  
31  
31  
775  
33 + your  
extension  
84  
Last Number Dial  
81 + time + 2 or 7  
81  
code (600–729)  
Release 3.0 and later systems only.  
Special Characters  
Features that dial numbers automatically may need special characters to allow for correct dialing or  
system response.  
Press...  
See... Means...  
Drop  
Hold  
s
Stop. Halts dialing sequence to allow for system response.  
p
Pause. Inserts 1.5-sec. pause in dial sequence. Multiple consecutive  
pauses allowed.  
Conf  
##  
f
Flash. Sends switchhook flash. Must be first entry in sequence.  
#
For Extension Programming only: End of Dialing. Use to signal end of  
dialing sequence or to separate grouped digits.  
#
#
End of Dialing. Use to signal end of dialing sequence or to separate grouped  
digits.  
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