Lucent Technologies Projection Television 108196197 User Manual

Document #: 555-660-134  
Comcode: 108196197  
Issue 1, February 1998  
MERLIN LEGEND®  
Communications System  
MLX Direct-Line Consoles  
Operator’s Guide  
Contents  
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Your MERLIN LEGEND MLX Direct-Line Console  
TEL/OTHERJack(underside)OnMLX-10DP™,MLX-16DP™,MLX-20L®,  
andMLX-28D® telephonesisaconnectionforaMulti-functionModule.  
Menu Press to program the phone, view messages, or select features avail-  
able only from the display. (See More below.)  
Home  
Press to return tothe Home  
screen and exit the current  
activity. The Home screen  
gives calling and time-  
keeping information, and  
prompts when you need help.  
Unlabeled Display Buttons  
Press one to select the item next to or above it on the display.  
DSS Jack (underside) Used on MLX-20L and  
MLX-28D telephones for connecting a DSS or a  
PassageWay™ Direct Connect Solution or  
PassageWay Solution.  
Home  
Menu  
More  
Inspct  
Inspct  
PressInspctandalinebuttontodisplayinformation  
about the current call or a ringing call or to see  
what feature is programmed on that button.  
7 Lines  
24 Characters  
2Lines/24Characters  
More  
Home  
Menu  
Inspct  
More  
The>appearsonthescreenwhenmoreinformation  
exists.PressMoretoadvancethroughadditional  
menus or to display more information about the  
current call or a ringing call.  
Your Display Screen  
Your telephone’s display is an alarm clock and timer (see p. 17), a  
telephone directory (see p. 15), and a message center (see pp.  
11–14). Read the button descriptions on this page to find out how  
you can use your screen to locate and activate features or see who’s  
calling you. If you have a 2-line display, abbreviations are used on  
the screen. These are explained in Display Reference, pp.  
25–26, as are the four display screens.  
Line Buttons  
LineButtons  
Outside, SA, and ICOM buttons (see p. 3); blank line  
buttons can be programmed with features (see p. 27).  
MLX-28D telephone (shown) has 28 line buttons  
MLX-20L telephone has 20 line buttons  
Message  
ABC  
DEF  
Message Light  
The red light is lit to indicates a waiting message  
(see pp. 11–14).  
Volume  
Volume  
1
GHI  
2
JKL  
3
MNO  
6
W9XYZ  
V
Feature  
Transfer  
Press or to change the ringer loudness while the  
V
4
PQRS  
7
5
TUV  
8
phone is ringing, the handset volume while you’re using  
the handset, or the speaker volume while you're using the  
speakerphone.  
HFAI  
Mute  
Conf  
Drop  
Hold  
Transfer  
Press to send a call to another phone (see p. 10).  
O0PER  
#
Speaker  
*
Conf  
Feature  
Press to add a person to a conference (see p. 10).  
Press to display the Feature screen and select features.  
Drop  
Press Drop and a line button to disconnect a  
person from a conference call (see p. 10).  
HFAI  
Hold  
Press to put a call  
on hold (see p. 10).  
(Hands Free Answer on Intercom) Press before calls come in to  
answer voice-announced calls without lifting the handset.  
!
CAUTION:  
Mute  
Pull out for quick reference.  
Speaker  
To clean your phone, unplug it from the wall jack and  
use a slightly dampened cloth. To prevent permanent  
damage, do not immerse the phone in water or other  
liquid, and do not use liquid or aerosol cleaners directly  
on the telephone.  
Press to turn the speakerphone microphone on or off so  
that you can or cannot be heard by the caller.  
Press to turn the speakerphone on/off  
for hands-free conversation during a  
call or when a call rings; or press to  
hang up a speakerphone call.  
1
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Understanding Your DSS  
DSS Buttons  
Each DSS has 50 DSS buttons, arranged in five columns of 10 buttons each.  
DSS buttons have numbers assigned in consecutive order, starting with the  
top left corner button. Each button can have three numbers assigned to it, which  
can correspond to the following:  
Extension numbers for transferring or making calls to co-workers (see  
pp. 9–10)  
Paging numbers for paging co-workers over speakerphones or a  
loudspeaker system (see p. 22)  
Numbers for parking calls to the system operator park zones (see p. 23)  
Pools and lines for monitoring the pools’ current status  
00  
01  
02  
03  
04  
10  
11  
12  
13  
14  
20  
21  
22  
23  
24  
30  
31  
32  
33  
34  
40  
41  
42  
43  
44  
Fixed Page Buttons  
Press the fixed Page buttons to change the page  
of telephone numbers accessible to your DSS. The  
green light turns on next to the Page button that  
is active. If you have one DSS, Page 1 accesses  
the first 50 extensions, Page 2 accesses the  
second 50 extensions, Page 3 accesses the third  
50 extensions. If you have two DSSs, Page 1  
accesses the first 100 extensions, Page 2  
acccesses the second 100 extensions, Page 3  
accesses the third 100 extensions.  
05  
06  
07  
08  
09  
15  
16  
17  
18  
19  
25  
35  
45  
46  
47  
48  
49  
26  
27  
28  
36  
37  
38  
39  
29  
Reserved buttons  
These buttons are reserved for future use.  
Message Status Button  
When Message Status is on, the red lights next to the  
DSS buttons turn on for extensions with messages  
from system operators. Messages from other sources  
(such as co-workers and fax machines) do not cause  
the red lights to turn on. The green light next to the  
Message Status button turns on when the button is  
pressed to tell you that the lights on the DSS are  
showing Message Status. Pressing the button again  
turns off Message Status and the green light.  
- DSS Button Lights -  
Light  
Button/Meaning  
Off  
Extensions. The phone is not in use and Do Not Disturb is off. With the Message  
Status button, the Message light is off at the extension.  
Pool. One or more lines in the pool are available.  
Line. Not in use. (available)  
Group Page, Page All, Park Zone. Not in use. (available)  
Calling Group. The number of calls waiting for calling group are fewer than the  
programmed maximum.  
Steady  
Extensions. A co-worker is on phone, available on hold, or Do Not Disturb is on.  
With the Message Status button, the Message light is on at the extension.  
Pool. All lines in the pool are busy.  
Line. In use. (not available)  
Group Page, Page All. In use. (not available)  
Calling Group. The number of calls waiting for the calling group is equal to or  
more than the programmed maximum.  
Fast flashing  
Extensions. A co-worker is calling you, or a parked call or call on hold is returning  
to you.  
Line. A directed, parked, or held call is returning to you.  
Extensions. A call directed to this extension is returning to you.  
Line. A call is ringing on this line at your console or at a co-worker’s phone.  
2
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Understanding Your Direct-Line Console  
Line Buttons  
All Telephones  
NNN-XXXX  
Telephones with System Access (SA) Buttons  
Make/receive outside calls  
only.  
SA buttons give you access to inside or outside  
lines for making and/or receiving calls. To make  
an outside call on an SA button, first dial the  
dial-out code (usually 9) that your system  
manager supplies. No dial-out code is  
Telephones with ICOM Buttons  
ICOM Ring  
Make/receive inside calls  
and receive inside voice-  
announced calls.  
necessary when you call another extension.  
SA Ring  
Make/receive inside/outside  
ringing calls and receive inside  
voice-announced calls.  
ICOM Voice  
Make inside voice-  
announced calls and receive  
inside ringing and voice-  
announced calls.  
SA Voice  
Make/receive outside calls,  
receive inside ringing and  
voice-announced calls, make  
inside voice-announced calls.  
ICOM Originate Make (not receive) inside  
Only calls only.  
SA Originate Make (not receive) insideand  
Only outside calls.  
Line Button Lights  
Light  
Meaning  
Steady red  
The line you are using or will use when you lift the handset or  
press the Speaker button.  
Steady green  
The line is in use, or the feature programmed onto the line  
button is on.  
Flashing green  
An incoming call is ringing on this line button or a call you  
Fast-flashing green  
Slow-flashing green  
You have put a call on hold on this line button.  
Someone else has put a call on hold on this line button.  
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3
     
Understanding Your Direct-Line Console  
Tones  
Tone  
Meaning  
Dial tone (steady)  
You can make a call.  
The phone you are calling is busy.  
Busy (slow repeating tone)  
Fast busy (fast repeating tone) No lines are available.  
Error (alternating high-low tones) You dialed a number or used a feature incorrectly.  
Confirmation (double break in You used a feature correctly.  
dial tone followed by steady tone)  
Callback (5 short beeps)  
Call Waiting (1 or 2 beeps)  
You have an inside (1 beep) or an outside  
Rings  
The table below helps you identify the different types of ringing. You can also personalize ringing at  
your telephone or adjust ring timing for the line buttons where calls arrive. Programming Buttons  
Personalized Ring. Allows you to give calls ringing at your phone one of eight  
distinctive rings.  
Abbreviated Ring. When you are on a call and another call arrives at your phone, you can use  
this feature to give the second call a short ring.  
Immediate Ring. Calls ring immediately on line buttons set this way.  
Delay Ring. This setting causes calls to ring at your phone after a delay. If your calls are being  
covered, this allows time for another person to answer a call before you do.  
No Ring. Calls do not ring (except for returning transferred and Callback calls). Calls on lines  
Ring  
Meaning  
Inside call  
Outside call  
1 long ring  
1 long ring and 1 short ring  
1 long ring and 2 short rings  
Priority ring; outside call transferred to you or  
1 long ring and 3 short rings  
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4
 
Feature Finder  
This table shows where to look for information about performing specific telephone activities. Any  
features that do not have detailed instructions can be used by following the directions in Using  
Settings (p. 27).  
Calling  
If you want to ...  
Then  
Dial numbers with the touch of a button.  
Quickly dial numbers your company has programmed. See System Speed Dial, p. 24.  
Make a voice-announced call to one or more  
co-workers.  
Make a call after office hours.  
Make and answer calls with no hands.  
See HFAI button, p. 1, to answer inside calls  
hands-free. For information about headsets,  
Automatically redial a number you dialed before.  
Quickly dial numbers from your phone’s display.  
Connect to an extension or outside line when it’s free.  
Enter an account code before or during a call.  
Set up a conference with as many as four others.  
Transfer a call.  
Put a call on hold.  
Interrupt a co-worker’s call in an emergency.  
Broadcast over the company’s loudspeaker system.  
Put a call on hold and page a co-worker to pick it up  
at another telephone.  
Know if someone is calling you when all your other  
lines are in use.  
Reach a voice mailbox without calling the person.  
Make a call from another extension, using your own  
calling privileges.  
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5
 
Feature Finder  
Customizing Your Phone  
If you want to ...  
Then  
Program a feature on an unused line button.  
Adjust volume of the speaker, handset, or ringer.  
Give your phone its own distinctive ring.  
Use the Volume button, p. 1.  
Delay or remove the ring from an outside, SA, or  
ICOM line button.  
Change your phone’s display language.  
Use the Language feature. See Using Features,  
p. 16.  
Covering Calls  
Have a co-worker answer your calls.  
Answer all of a co-worker’s calls from your telephone.  
Stop your calls from being covered by others.  
Stop your outside calls from going to your company’s  
voice mail system (or send your calls to voice mail).  
Forward your calls to another telephone.  
Answer your calls from another extension.  
Answer a call ringing at a co-worker’s extension.  
Answer a call on a line that’s not on your phone.  
Put a call on hold at a busy extension untill your  
co-worker is ready for it or complete a transfer  
to an extension that doesn’t answer.  
If your company does not have voice mail, see  
Hold a call when you’re trying to transfer it and your  
co-worker doesn’t answer; page your co-worker while  
the caller waits.  
Handling Console Basics  
Monitor the status of other extensions in your system. See Extension Status, p. 21. If you supervise a  
calling group, ask your system manager for the  
Calling Group Supervisor’s Guide.  
Set up your system to cover outside calls after  
business hours.  
Respond to a system alarm.  
Set a wake-up call.  
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6
Feature Finder  
Messaging  
If you want to ...  
Let a co-worker know you called.  
Then  
Find out if you have a voice mail message, fax, or  
other message.  
Signal a co-worker to contact you.  
Choose a message to leave for co-workers who have  
display phones.  
Call or transfer a call directly to a co-worker's voice  
mail.  
Privacy  
Prevent interruptions by blocking calls to your phone.  
Prevent co-workers from joining your calls.  
Prevent others on a call from hearing you speak to  
someone in your office.  
See who’s calling you while you’re on the phone.  
Receive or not receive voice-announced calls.  
Timekeeping  
Remind yourself or co-workers of meetings or  
appointments.  
Reminders, p. 12.  
Keep track of the duration of calls or meetings.  
Change the time, day, or date on your display.  
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7
Headsets  
Headsets for MLX telephones allow one-touch  
operation, hands-free. Headsets consist of a  
headpiece and modular base unit. The base unit  
plugs into the handset jack.  
Headpiece  
Touch a button to answer a call, then touch it  
again to disconnect. Use the features below to  
control headset operation.  
Modular Base Unit  
Handset Jack  
A calling group agent using a headset must press  
the Headset Hang Up button to complete a call  
in order to update the supervisor’s Agent button.  
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Headpieces  
Mirage®. Receiver fits over either ear. Not for noisy environments.  
StarSet®. Eartip fits in ear canal.  
Supra® Monaural. Adjustable headband and soft ear cushion.  
Supra Monaural Noise-Canceling (NC). Same as above with noise-canceling microphone that  
reduces background noise transmission by up to 75%.  
Supra Binaural. Sound in both ears.  
Supra Binaural Noise-Canceling (NC). Same as above with noise-canceling microphone on  
flexible boom; features windscreen and reduces background noise transmission by up to 75%.  
Headset Features  
Must be programmed on buttons. To program:  
There are four features used with headsets: Headset Hang Up, Headset Status, Headset Auto Answer,  
and Headset/Handset Mute. All must be programmed on buttons. The Headset Hang Up button  
(required) is programmed by your system manager and activates headset operation at your phone.  
To use Headset Hang Up:  
Press the programmed button to answer a call and press it again to disconnect, even if the caller  
hangs up. Unless you have programmed a Headset Status button, headset operation is always on.  
To use Headset Status:  
Press the programmed button to switch between headset and handset operation; when headset  
operation is on, the green light is on.  
To use Headset Auto Answer:  
Connects you automatically to ringing calls during headset operation. When you press the button to  
activate the feature, the green light goes on; to turn off Headset Auto Answer operation, press the  
button again.  
To use Headset/Handset Mute:  
Lets you turn off the microphone in the headset or handset, so that a caller cannot hear your  
conversation. The red light goes on when the headset (during headset operation) or the handset  
(during handset operation) microphone is off.  
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8
     
Call Handling  
Answering Calls  
Making Calls  
You can answer a call using the handset,  
headset, or speakerphone. Different calls have  
distinctive ringing patterns. To identify calls by  
their ringing patterns see Rings, p. 4.  
Lifting the handset or pressing the Speaker  
button connects you to a free line automatically.  
button first.  
To answer a ringing call:  
To make an inside ringing call:  
Lift the handset, press the Speaker button, or  
use the headset. If the red light is off next to  
the line with the incoming call (flashing green  
light), you must press the button next to the  
flashing green light first.  
1. If the red light next to the SA Ring/ICOM  
Ring button you want to use is not lit or if  
you are using a headset, press the button.  
2. Lift the handset, press the Speaker button,  
or use the headset (see Headsets, p. 8).  
To answer a voice-announced call:  
3. Press a DSS or Auto Dial button, or dial  
the number for the extension you want to  
call.  
If Mute is on (green light next to it is lit), press  
the Mute button to turn Mute off. Lift the  
handset or use the headset (see Headsets,  
p. 8). If the HFAI button is on (the green light  
next to it is lit), voice-announced calls are  
answered automatically on the speakerphone.  
To make an inside voice-announced call:  
1. If the red light next to the SA Voice/ICOM  
Voice button you want to use is not lit or if  
using a headset, press the button.  
2. Lift the handset, press the Speaker button,  
or use the headset (see Headsets, p. 8).  
3. Press a DSS or Auto Dial button, or dial  
the number for the extension you want to  
call. When you hear a beep, begin talking.  
If you hear a busy tone, the person is  
unavailable. If you hear ringing, the person  
cannot receive a voice-announced call but  
may be able to answer your call as a ringing  
call.  
To make an outside call:  
1. If the red light next to the line button or  
SA button you want to use is not lit or if you  
are using a headset, press the button.  
2. Lift the handset, press the Speaker button,  
or use the headset (see Headsets, p. 8).  
3. Listen for a dial tone and dial the telephone  
number (include the dial-out code, if nec-  
essary), or press the outside Auto Dial  
button.  
4. If you are making the call for a co-worker,  
transfer the call as described in Transfer,  
p. 10.  
Note:  
For more information about programming  
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9
       
Call Handling  
Hold  
Transfer  
When you have a call or conference on hold,  
your phone beeps once each minute and the  
display briefly shows Call on Hold.  
Ask your system manager whether your system  
is programmed for one-touch transfer with  
automatic completion. For information about  
co-worker is unavailable, consider using  
1. Press the Hold button to put a call on hold.  
Do not press the Drop button to end a  
conference while the call is on hold.  
2. To return to the call or conference, press the  
flashing ICOM, SA, or line button that is  
holding the call.  
To transfer a call with one-touch transfer and  
automatic completion:  
Press the DSS or Auto Dial button for the  
co-worker to receive the call. You do not  
announce the call.  
Conference  
To transfer a call with one-touch transfer  
without automatic completion:  
1. Press the DSS or Auto Dial button for the  
co-worker to receive the call.  
A conference call can have up to three inside  
participants, including yourself, and up to two  
outside participants.  
2. Announce the call and hang up.  
1. Dial the first outside number or extension.  
Announce the call.  
2. Press the Conf button to put the call on  
hold.  
To transfer a call without one-touch transfer or  
automatic completion:  
1. Press the Transfer button.  
2. Press the DSS or Auto Dial button or dial  
the extension for the co-worker to receive  
the call.  
3. Select an ICOM, SA, or numbered line  
button.  
4. Dial the next number or extension.  
5. Announce the call and press the Conf  
button.  
3. Announce the call and hang up.  
6. Repeat Steps 2–5 for each participant.  
Press the Drop button and line button to  
drop any participant added.  
Press the Hold button to temporarily  
leave the conference. Then press any  
participant’s line to rejoin the conference.  
7. To end the conference, hang up.  
!
SECURITY ALERT:  
If the system selects an SA Voice button  
when you add a conference participant, you  
hear a beep instead of ringing after you dial  
the extension. If the call is not answered and  
you press the Conf button to complete the  
call, your conversation with other conference  
participants is broadcast on that extension’s  
speakerphone. To prevent this, be sure to  
drop an unanswered extension that you’ve  
called on an SA Voice button.  
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10  
       
Messaging  
Your phone system has several features that allow you to leave messages for others in your office. If you  
use Leave Message or Posted Messages, the person(s) for whom you are leaving a message must have a  
display phone. If you wish to leave a message for a person who does not have a display telephone, use  
voice mail and the Direct Voice Mail feature, if available, or Send/Remove Message. Here are some  
guidelines for different messaging features:  
Leave Message. This feature simply lets a co-worker know you have called. The message shows  
your name and the date and time of your call. If you leave one message and then another, the second  
message replaces the first.  
Posted Messages. If you post a message at your telephone, inside callers with display phones see  
the posted message you have selected. As many as 20 messages may be available for posting.  
When a message is waiting for you, your red Message light is lit. The descriptions below explain how to  
read, cancel, and delete messages you have sent or received.  
If your company has voice mail, ask your system manager for details about using the voice mail system.  
For information about having your phone covered by the voice mail system, see Coverage, p. 20.  
If you frequently communicate with a small number of people (for example, as a receptionist for a few  
co-workers), there are two features you can use, both of which require programming a button. These are  
Signaling and Notify, described on p. 13.  
Messaging Features Table  
If you want to ...  
Then  
Let a co-worker with a display phone know you called. See Leaving Messages, p. 14.  
Let a co-worker with a nondisplay phone know that  
he or she should call you to pick up a message.  
Turn off a co-worker’s Message light.  
Find out if you have a voice mail message, fax, or  
other message.  
Signal a co-worker to contact you.  
Choose a message to leave for co-workers who have  
display phones.  
Call or transfer a call directly to a co-worker’s  
voice mail.  
Automatically place a ringing call to a phone at a  
preset time.  
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11  
   
Messaging  
Send/Remove Message  
Reminders  
To program:  
To program:  
You can turn the Message light at a co-worker’s  
extension on or off using a programmed Send/  
Remove Message button. This is the only  
way you can indicate a waiting message on a  
co-worker's nondisplay telephone. Before  
using this feature, check to make sure another  
operator has not already turned the light on. If  
you have a programmed Auto Dial button for  
the extension, its red light is on when the  
Use the Reminder feature to automatically place  
ringing calls to phones in the system at preset  
times.  
To set a reminder:  
1. Press the programmed Reminder Set  
button,  
OR  
Press the Feature button and dial 81.  
2. Press the DSS or Auto Dial button or dial  
the number for the extension.  
3. Dial a 4-digit time from 0100 to 1259.  
4. Dial 2 (A) for a.m. or 7 (P) for p.m.  
5. Repeat Steps 2–4 for each additional  
extension.  
To turn a co-worker’s Message light on or off:  
1. Press the Message Status button.  
2. Press the programmed Send/Remove  
Message button, OR  
Press the Feature button and dial 38.  
To read reminder messages on a display:  
3. Press the DSS or Auto Dial button or dial  
the extension for the co-worker with the  
message.  
4. Press the Message Status button to  
return to normal call handling.  
1. Press the programmed Reminder Set  
button,  
OR  
Press the Feature button and dial 81.  
2. Press the DSS or Auto Dial button for the  
extension, or dial the extension.  
3. The display appears as follows:  
Answered reminder call: extension: A  
time (AM or PM)  
Missed reminder call: extension: X time  
(AM or PM)  
Reminder set: extension: time (AM or  
PM)  
To cancel set and answered reminders:  
1. Press the programmed Reminder Cancel  
button,  
OR  
Press the Feature button and dial 81.  
2. Press the DSS or Auto Dial button for the  
extension, or dial the extension.  
A Missed Reminder button can be  
programmed on your DLC. When you press  
the Missed Reminder button, your display  
identifies the name and extension of the missed  
reminder call, along with the time set for the  
reminder. After the messages have been read,  
you can use Reminder to resend a reminder  
call to an extension. You can clear the missed  
reminder by pressing the programmed Missed  
Reminder and Reminder Cancel buttons.  
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12  
     
Messaging  
Signaling & Notify  
Receiving Messages  
When your red Message light is on, you have  
a message from a co-worker. Messages are  
identified by the name or extension of the  
caller, along with the time and date the person  
called. Depending on how your system is set  
up, you may also have a voice mail message  
or a fax. A message may be identified in these  
ways:  
To program:  
Signaling. Program a button that will cause  
a co-worker’s phone to beep. The other  
person can then call you in response to the  
beep. You must program a different line  
button for each extension you wish to contact.  
To beep the recipient’s phone, just press the  
button, and the other phone beeps for as long  
as you hold down the button. A programmed  
Signaling button also acts as an Auto Dial  
button (see p. 18). To dial the extension, lift  
the handset or press the Speaker button;  
then press the Signaling button.  
ATT You have a message from another  
system operator.  
FAX You have a fax.  
VMS You have a voice mail message.  
EXT Indicates the extension number of the  
person who called.  
Notify. This feature simply lights a line  
button on the recipient’s phone, providing a  
silent message light that alerts the other party  
to call you. To use this feature, you must  
program a Notify Send button (labeled, for  
example, Notify Mary) on your phone  
and the recipient must program a Notify  
Receive button (labeled, for example, Call  
Jim) on his or her phone. Communication  
is one-way only, and buttons must be  
Marks a new message.  
To read and respond to messages on your  
display:  
1. Press the Menu button.  
2. Select Messages [Msgs].  
3. Choose from:  
Return Call [Call] to call your co-worker  
or voice mail while reading the message.  
Next Msg [Next] to see the next message.  
Delete Msg [Dlete] to delete the message.  
You can have up 10 messages; if there  
are 10, no more are accepted.  
programmed for each extension you notify.  
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13  
     
Messaging  
These features can be used to send messages to users with display telephones only.  
Posting Messages  
Leaving Messages  
A posted message appears on the display of  
any inside caller who tries to reach you as  
long as that person has a display phone.  
(You also see the message posted at your  
own phone as a reminder.) There may be as  
many as 20 messages available to you for  
posting. Message 1 is always DO NOT  
DISTURB*; the others may include such  
choices as: OUT TO LUNCH, OUT SICK, IN  
A MEETING, depending on how your system  
manager has programmed them.  
To program:  
To leave a message at a busy or unanswered  
extension you are calling:  
Press the Leave Message button you  
have programmed,  
OR  
Press the Feature button; then select  
Leave Msg [LvMsg] or dial 25.  
To leave a voice mail message (if your  
company has such a system), press the  
Feature button and dial 56 (see Direct  
Voice Mail, p. 21, for details).  
A screen display confirms that the message  
has been sent, or it alerts you that the message  
box is full or the message can’t be sent (for  
example, because the called person has no  
phone display).  
To post a message:  
1. Press the Menu button.  
2. Select Posted Msg [Post].  
3. Select the message you want to post.  
Depending upon your phone, you can  
choose Next, Prev, or press the More  
button to see more messages.  
4. Select Post.  
To leave a message without calling:  
1. Press the Feature button and dial 53.  
2. Dial the extension.  
5. Press the Home button.  
To cancel a posted message:  
1. Press the Menu button.  
2. Select Posted Msg [Post].  
3. Select Cancel [Cancl].  
4. Press the Home button.  
To cancel a message:  
1. Press the Feature button and dial 53.  
2. Dial the extension.  
the appropriate message is posted. When you  
turn off the Do Not Disturb feature, the posted  
message is canceled. However, posting or  
canceling the message does not activate or  
deactivate the feature.  
*
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14  
     
Directories  
Extension & System Directory  
Personal Directory  
Check with your system manager to find out  
whether these directories have been pro-  
grammed. The System Directory dials outside  
numbers that people in your company call  
often. The Extension Directory dials inside  
numbers.  
On MLX-20L telephones only, this feature  
stores up to 50 phone numbers (as well as  
account codes, area codes, and access codes),  
then dials those numbers when you wish. You  
can enter, change, select, dial, and delete  
listings from the display. You can place often-  
used listings on the Home screen.  
1. Press the Menu button.  
When entering or changing names, use the  
screen to select letters AF; use the line  
buttons, as labeled on the faceplate, to enter  
GZ. Select Punctuation to use the displayed  
punctuation marks. You may need to use  
when entering dialing sequences. Include  
dial-out codes, if needed.  
2. Select Directory [Dir].  
3. For the Extension Directory, select Ext Dir  
[ExtDir],  
OR  
For the System Directory, select System Dir  
[SysDir].  
4. Select the entry.  
OnMLX-20Ltelephones:  
The screen guides you through Personal  
Directory activities, so the steps are summa-  
rized here. Press Home to stop the activity.  
Bold type shows the button you press; italics  
indicate a screen selection.  
a) Selecttherangeoflettersthatincludes  
the first letter of the listing you want. If  
there are no listings available for the  
range, you hear a beep.  
b) View other listings by selecting either  
Prev Page or Next Page.  
c) If you want to check the number, select  
Show Number and press the button  
next to the listing. Select Show  
Number again to stop viewing  
numbers.  
d) To dial a number, press the button next  
to the listing.  
To enter a listing:  
MenuDirectoryPersonal DirEnter  
NewType nameEnterType  
numberEnterYes or NoEnterHome  
To assign a listing to the Home screen:  
MenuDirectoryPersonal DirPut on  
HomeSelect letter rangeSelect listing→  
Select location on the Home screenHome  
OnMLX-28Dtelephones:  
To dial a listing on the Home screen:  
a) Usethedialpadtospellthenameand  
then select Enter.  
HomePress a line or SA buttonSelect  
listing  
b) View other entries that match what you  
entered by selecting either Prev or  
Next.  
To dial a listing not on the Home screen:  
HomeNext PageNext PageSelect letter  
rangePress a line or SA buttonSelect  
listing  
c) To call the number, select Dial.  
d) Select New to find another entry. Use  
the dialpad to spell the name and then  
selectEnter.  
To verify a stored phone number, use the steps  
above to display the letter range, and:  
Show NumberSelect listingShow Number  
5. Press the Home button to exit.  
To delete a listing:  
MenuDirectoryPersonal DirDelete  
EntrySelect letter rangeSelect listing→  
DeleteHome  
To change a listing:  
MenuDirectoryPersonal DirEdit  
EntrySelect letter rangeSelect  
listingSelect part of listing to changeEnter  
new informationEnterExitHome  
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15  
     
Using Features  
There are two ways to use a feature:  
Directly, as explained below  
By pressing a line button you programmed with the feature (see Programming Buttons &  
Settings, p. 27)  
Display-Only Features  
Other Features  
To use a Directory of numbers, Messages and  
Posted Messages, display screen contrast setting  
(MLX-28D telephone), Alarm Clock, or Timer:  
To use a feature from the Feature Codes list:  
1. Press the Feature button.  
2. Select the feature from the display,  
1. Press the Menu button.  
OR  
2. If you see > at the right of the display, there  
are more options. Press More to see them.  
(Press More to use the alarm clock or timer  
on an MLX-28D telephone.)  
Dial the feature code from the Feature  
Codes list.  
Note: Some features can only be used by  
entering a code (see the Feature Codes  
list).  
3. Respond to display prompts, if necessary.  
4. Press the Home button to exit at any time.  
3. Press the Home button to exit at any time.  
Feature Codes  
Account Code Entry  
Authorization Code Entry  
Callback  
82 + code + #  
80 + code + #  
55  
Last Number Dial  
Messaging  
cancel message  
84  
53 + extension  
Call Waiting  
pick up call waiting call  
Camp-On  
Direct Voice Mail  
Extension Status  
ES Off  
ES1  
ES2  
Follow Me  
Forward  
leave message  
25  
87  
57  
56  
leave message without  
calling  
53 + extension  
38 + extension  
39  
9 + line number  
+ zone  
send/remove message  
Night Service  
Paging loudspeaker  
760 + extension  
761 + extension  
762 + extension  
34 + extension  
Pickup  
group  
inside  
outside  
Privacy  
off  
88  
9 + extension  
9 + line number  
inside  
outside  
33 + extension  
33 + dial-out code  
+ number + #  
31  
31  
on  
Forward and Follow Me  
Recall  
775  
cancel from all extensions 34 ✻  
Reminders  
set reminder▼  
cancel from one extension 34 + extension  
81 + extension  
+ time + 2 or 7  
81 + extension  
cancel from your phone 33 + your extension  
Language  
cancel reminder  
System Speed Dial  
English  
French  
Spanish  
790  
791  
792  
code (600–729)  
Available only by using feature code.  
For time functions, English operates on 12-hour clock (2 or 7). French and Spanish operate on 24-hour clock.  
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16  
   
Often-Used Features  
Account Codes  
Alarm Clock & Timer  
The Alarm Clock and Timer features are only  
available from the display and cannot be  
activated with a feature code. Alarm Clock  
causes your phone to beep at a certain time;  
you can set only one alarm. Until canceled,  
the display shows a bell reminding you that  
the alarm is on, and the alarm sounds each  
day at the same time. Timer times calls or  
other activities for up to 59 minutes, 59  
seconds, displaying the elapsed time on your  
screen. You must turn Timer off when timing  
is over; it does not turn off automatically at  
the end of a call.  
To program:  
In some companies, you enter an account code  
before or during a call to indicate client billing  
information. You may be required to enter an  
account code for all outside calls, or an  
account code may be optional for incoming  
and outgoing calls. Check with your system  
manager for account code operation and  
account codes.  
You can program a button for this feature and  
label it Acct. See also Auto Dial (p. 18) to  
program an account code on an outside  
Auto Dial button.  
To set an alarm:  
1. Press the Menu button.  
2. Select Alarm Clock [AlClk].  
3. If your display is English, dial a 4-digit time  
from 0100 to 1259 and select a.m/p.m. to  
switch between AM and PM.  
If your display is French or Spanish, dial a  
4-digit time between 0000 and 2359.  
If you make an error, select Reset and redial.  
4. Select On.  
5. Press the Home button. The display shows  
a bell to remind you that an alarm is on.  
To enter an account code:  
1. Press the button you have programmed,  
OR  
Press the Feature button and dial 82 or  
select Account Code [Acct] from the display.  
2. Dial the account code and #.  
3. Lift the handset or press the Speaker  
button to make a call. (If necessary, press an  
outside line or SA button.)  
4. Dial the outside number (including dial-out  
code,if required).  
To cancel the alarm:  
1. Repeat Steps 1 and 2 above.  
2. Select Off.  
3. Press the Home button. The display no  
longer shows a bell.  
To enter or change an account code during a  
call (the other party cannot hear your entry),  
follow Steps 1 and 2. If you enter an account  
code for an incoming call before it arrives, you  
cannot change that code during the call.  
To time a call or other activity or to turn Timer  
off:  
1. Press the Menu button.  
Alarm  
2. SelectTimer.  
To program:  
If there is something wrong with the system,  
the red light next to your console’s pro-  
grammed Alarm button goes on. Report the  
alarm immediately to your system manager.  
Press the Alarm button, then the Inspct  
button, to see how many problems the system  
is reporting.  
The red light stays on until the problem is  
cleared by your system manager.  
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17  
         
Often-Used Features  
Authorization Codes  
Auto Dial  
This feature must be programmed on a line  
button; it dials an inside or outside number.  
Use inside Auto Dial buttons to:  
Dial other extensions or groups, including  
park zones.  
Page groups (see Paging, p. 22).  
Use outside Auto Dial buttons to:  
Dial outside phone numbers (with dial-out  
codes but without account codes).  
Enter account codes automatically (when  
programming, include # at the end).  
To program:  
This feature is useful at companies where there  
are telephones in public areas that are resricted  
from making some calls.  
If your system manager has given you an  
authorization code, you can pick up someone  
else’s telephone, enter your authorization code,  
and make an outside call with your own calling  
privileges. You must activate the feature and  
enter your code for each call you make, even  
when you are adding people to a conference.  
It is not necessary to use your authorization  
code for inside calls. Using an authorization  
code does not affect the button assignments on  
your own phone or the phone where you enter  
the code.  
Dial long-distance access codes.  
Dial emergency contact numbers.  
Note that you can also use other features to  
programming Auto Dial, use the Special  
if necessary. Include the complete dialing  
sequence for the call.  
Security Alert  
Compromise of authorization codes  
could lead to toll fraud or unauthorized  
charges.  
To program on a button:  
1. Label a button.  
Memorize your authorization code, and do not  
share it with anyone.  
The way you activate the Authorization Code  
feature depends upon the type of telephone you  
are using to make the call.  
2. Press the Menu button.  
3. Select Ext Program [Prog] and Start.  
4. Press the button to be programmed.  
If the telephone has a programmed  
Authorization Code button, press it.  
The system selects a line and automati-  
cally activates the Speaker button (an  
available line button is selected for you);  
then continue with Step 3 below.  
On an MLX display telephone, press the  
Feature button, then select AuthCode  
[Auth] from the display or dial 80; then  
continue with Step 3 below.  
5. Select ListFeature [List] and Auto Dial  
[AutoD]. For a paging group, select List  
Feature [List] and GroupPage [GrpPg] and  
go to Step 7.  
6. Select Inside [In] or Outside [Out] and Enter.  
7. Dial the group paging number, extension, or  
outside number and select Enter.  
8. Repeat Steps 1 and 4–7 to program  
additional numbers.  
9. Press the Home button.  
To enter an authorization code at any type of  
phone (except a QCC):  
To use an Auto Dial button:  
1. To make a ringing call to an inside or outside  
number, press the programmed Auto Dial  
button,  
1. Lift the handset or press the Speaker  
button. (You may first select an ICOM, SA,  
or SSA button.)  
2. Dial #80.  
3. Dial your authorization code, followed by #.  
4. Dial the dial-out code (usually a 9) for an  
outside call and then dial the phone number.  
5. To make another call, repeat Steps 1–4.  
OR  
To make an inside voice-announced call,  
press an ICOM Voice or SA Voice button  
and then press the inside Auto Dial button.  
2. The call is dialed automatically. If it’s a  
voice-announced call, talk after the beep.  
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18  
     
Often-Used Features  
Barge-In  
Callback & Line Request  
If you use this feature often, ask your system  
manager to program a Barge-In button on  
your console.  
Your system has two features that you can use  
when an outside line or extension is busy.  
These features give you access to the line or  
extension when it becomes available.  
If a co-worker is on the phone or using Do Not  
Disturb, use Barge-In to reach that person in an  
emergency or if you have special instructions  
to interrupt. When the extension is busy, you  
hear a tone and Barge-In connects you to the  
call; if your co-worker is using Do Not Disturb,  
his or her telephone rings.  
On phones with SA buttons, use Callback to  
reach:  
Busy outside lines on SA buttons, when  
you dial the dial-out code and hear the  
fast busy signal.  
Busy extensions, when you dial and hear  
the busy signal.  
You cannot use Barge-In on the following:  
• A conference call, if the conference already  
has the maximum number of participants.  
(You hear a fast busy signal.)  
Telephones that have forwarded calls by  
using Coverage, Forward, or Follow Me.  
(You hear ringing at the extension you are  
calling.)  
Telephones that have Privacy in use. (You  
hear a fast busy signal.)  
Telephones that are being programmed.  
(You hear ringing at the extension you are  
calling.)  
On phones with ICOM buttons, use:  
Line Request to reach a busy outside line  
when you lift the handset or press the  
Speaker button and do not hear dial  
tone.  
Callback for busy extensions.  
To use Callback when you hear the busy  
(extension) or fast busy (outside line) signal:  
1. Press the programmed Callback button,  
OR  
Press the Feature button and dial 55.  
2. If you are trying to reach an outside line,  
dial the outside telephone number.  
Telephones in the process of dialing. (You  
hear a fast busy signal.)  
3. After you hear five short beeps, hang up.  
When the line or extension is free, you hear  
a long ring and three short rings.  
4. Lift the handset or press the Speaker  
button. You hear dial tone, and the system  
dials the call.  
To use:  
Press the programmed Barge-In button,  
OR  
Press the Feature button and select Barge In  
[Barge].  
To cancel a Callback request:  
1. Press the same line button you pressed  
when you tried to make the call. (The line  
will have a flashing green light.)  
2. Lift the handset and press the Drop button.  
3. Press the same line button again.  
To use Line Request:  
1. When outside lines are busy, hang up and  
press the line button you want to use. Do  
not lift the handset or press the Speaker  
button.  
2. When a line is available, the phone beeps.  
Lift the handset or press the Speaker  
button.  
3. Dial the outside number.  
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19  
     
Often-Used Features  
Coverage  
Call Waiting  
If Call Waiting is on, you hear a call-waiting  
tone when a call comes in and all your lines  
are in use. This feature works only on SA and  
ICOM buttons, not on line buttons labeled  
with phone numbers.  
When a call is waiting, you hear a single beep  
(inside call) or two beeps (outside call).  
To program:  
Coverage allows to your extension to ring  
elsewhere, so that they can be handled by  
someone else. If your system has voice mail,  
your calls can also be covered that way. There  
are three types of coverage:  
To complete a call and answer a waiting call:  
1. When you hear the call-waiting tone, hang  
up.  
Primary Coverage. If your calls are  
covered this way, they ring immediately at  
the covering phone.  
Secondary Coverage. The covering  
phone rings after a delay of 2 rings, giving  
you a chance to answer first.  
Group Coverage. Calls for a group of  
people (coverage group) may be covered  
by one or more people. Your system  
manager can tell you how this works at  
your office..  
Covering phones are programmed with Cover  
buttons used to answer calls for others. Delay  
Ring on the covering phone can add a longer  
delay before your calls ring there. If line  
buttons on your phone are set to No Ring,  
however, calls on those lines are not covered  
2. When the phone rings, lift the handset or  
press the Speaker button.  
To put a call on hold and pick up a waiting call:  
1. Press the Hold button.  
2. Press an ICOM Originate Only or SA  
Originate Only button. (You must have  
one of these buttons available to pick up  
the call.)  
3. Press the Feature button and dial 87.  
4. To return to the call on hold, press the  
button with the fast-flashing green light.  
To turn Call Waiting on or off:  
1. Press the Menu button and select Ext  
Program [Prog].  
To control coverage of inside calls, use these  
programmable settings: Coverage Inside On  
allows your inside calls to ring elsewhere;  
Coverage Inside Off turns inside coverage off.  
You can also program buttons for these  
Coverage features:  
• Use a Coverage VMS button to prevent  
or allow coverage of your outside calls by  
a voice mail system. These calls may still  
be covered by a person at another  
extension.  
2. Select Start and press any line button.  
3. Select ListFeature [List].  
4. Select CallWaiting [CWait] and then select  
On or Off.  
5. Select Enter and press the Home button to  
exit programming.  
Camp-On  
To program:  
Use this feature to hold a call at a busy  
extension; the call rings when the extension is  
available.  
• Use a Coverage Off button to turn off or  
on all coverage of your calls.  
To camp on a busy extension so the call will  
ring at the extension when available:  
1. Press the Home button.  
2. Select CampOn [Camp].  
Note: Do not use Camp-On if your system is  
equipped with a voice mail system.  
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20  
       
Often-Used Features  
Direct Voice Mail  
Extension Status (Hotel/Motel)  
To program:  
To program:  
Direct Voice Mail allows an inside caller to call  
directly or transfer a call directly to another  
user’s voice mail. You can also use the feature  
after you have dialed the extension; just do  
Step 1 below.  
Extension Status lets you monitor telephone  
status in your system. You can change status  
either at your console or at the extension, using  
either a programmed line button or a feature  
code. You can monitor status only from a  
console. Extension Status must be  
programmed systemwide and assigned to the  
console. Consult your system manager to find  
out how your company uses each status feature  
and line button on the console.  
The programmed buttons in the Hotel/Motel  
mode are labeled:  
ES Off. The light next to that extension is off.  
The room is occupied, and telephone is in  
regular call-handling status.  
ES1. The light next to that extension is flashing.  
The room is unoccupied and ready for cleaning;  
outside calls cannot be made from the  
telephone.  
ES2. The light next to that extension is on.  
The room is vacant, and outside calls cannot  
be made from the telephone.  
To call directly to another user’s voice mail or  
transfer a call directly to another user’s voice  
mail:  
1. Press the programmed Direct Voice Mail  
button,  
OR  
Press the Feature button and select DIrect  
VM [DrcVM] or dial 56.  
2. Press an Auto Dial or DSS button, select a  
Directory listing, or dial the number of the  
extension whose voice mail you want to call  
or transfer a call to.  
Note: If you are transferring a call to an  
extension that does not have voice mail, you  
hear an error tone and the call returns to you  
after the transfer return interval.  
To change the status from your console:  
Do Not Disturb  
1. Press the programmed ES Off, ES1, or ES2  
button, OR  
Must be programmed on a button. To program:  
Press the Feature button and dial:  
760 for ES Off  
761 for ES1  
762 for ES2  
2. Press a DSS or Auto Dial button or dial the  
number for the extension you want to change.  
This feature prevents calls from ringing at your  
extension, although outside calls cause the  
green lights at line buttons to flash. If you have  
coverage, your calls are covered. Inside callers  
with display phones see Do Not Disturb when  
they attempt to call you. A system operator or  
the person providing individual coverage for  
you can still call you. Callback calls and  
returning transfers ring at your phone.  
Last Number Dial  
To program:  
This feature redials the last number you called. You  
should program Last Number Dial on a button.  
To use:  
Press the programmed button to turn on or off.  
When the feature is on, the green light is on.  
To use:  
1. Press the same type of line button used to place  
the first call (for example, ICOM or SA).  
2. Press the programmed Last Number Dial  
button, OR  
Press the Feature button and dial 84.  
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21  
         
Often-Used Features  
Night Service  
Forward & Follow Me  
Your company may use Night Service to treat  
calls differently after hours. You may be  
To program:  
responsible for turning Night Service on or off  
at a Night Service button programmed on  
your console. If Night Service is on, you may  
not be able to make outside calls, or you may  
need a password to do so. See your system  
manager for a password and/or emergency  
numbers you can dial without a password.  
Forward and Follow Me both send your calls to  
another phone when you are busy and need  
your calls covered or you are not working at  
your own desk. Turn either off from your  
extension or the one you are visiting.  
• If you want your calls handled at another  
extension or at an outside number, turn on  
Forward from your extension.  
To make an outside call and override Night  
Service, press the Hold button and dial the  
password. Then make the call as you would  
• If you are working away from your phone,  
turn on Follow Me where you are.  
If Delayed Call Forwarding is turned on  
through centralized telephone programming,  
calls ring at the forwarding extension for the  
programmed number of rings (0–9) before  
being forwarded. To change the Delayed Call  
Forwarding setting, contact your system  
manager.  
To forward calls to another extension:  
1. Press the button you have programmed, OR  
Press the Feature button and dial 33.  
2. Dial the extension.  
To forward calls to an outside number (if enabled):  
1. Press the button you have programmed, OR  
Press the Feature button and dial 33.  
Paging  
To program:  
You can page an individual at his or her phone  
by using an ICOM Voice or SA Voice button  
page all speakerphones or groups of speaker-  
phones, depending upon how your system is set  
up. If your company has a loudspeaker paging  
system, use it to page the whole company or just  
people in a certain paging zone.  
2. Dial the dial-out code, outside number,  
To program or use Speakerphone Paging, check  
with your system manager for Group Paging or  
Page All numbers, then:  
and #.  
To set up Follow Me and receive calls at  
another extension:  
1. Press any ICOM or SA button and lift the handset.  
1. Press the Feature button and dial 34.  
2. Dial your extension.  
To cancel Forward and Follow Me:  
2. Dial the Group Paging or Page All number, OR  
Press the button you programmed for Group  
Paging or Page All.  
3. After the beep, make the announcement and  
hang up.  
Ask your system manager whether Loudspeaker  
Paging is available and if there is a list of paging  
zones. To use:  
• To cancel forwarding or following of your  
own calls: at your extension, press the  
Feature button, dial 33 and your extension.  
• To cancel all extensions forwarded or  
followed to yours: at your extension, press  
the Feature button, dial 34.  
1. Press any ICOM or SA button and lift the handset.  
• To cancel one extension forwarded or  
followed to yours: at your extension, press  
the Feature button, dial 34 and that  
extension.  
2. Press the Feature button.  
3. Select Loudspkr Pg [LdsPg] and dial the zone,  
if necessary.  
4. Make the announcement and hang up.  
To use when a button is programmed:  
1. Lift the handset, press the programmed button,  
and dial the zone, if necessary.  
2. Make the announcement and hang up.  
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22  
       
Often-Used Features  
Park  
Park & Pickup  
Park puts a call on a special type of hold so  
that it can be picked up from any phone in the  
system. A user can park a call and then pick it  
up at another telephone or can use Paging to  
announce the call so that another person can  
pick it up. Pick up a parked call by using the  
Pickup feature. See Park & Pickup.  
To program:  
While a call is parked, use Paging to summon  
the co-worker who should answer. The person  
dialing your extension.  
To use Park and Paging:  
1. Park the call.  
• Press the programmed Park button,  
OR  
To park a call at your own extension on the  
button that the call arrived on:  
• Press the programmed Park button,  
OR  
• Press the Transfer button, dial your  
extension, and press Transfer again,  
OR  
• Press the Feature button and select  
Park,  
OR  
• Press the Transfer button and dial the  
park zone.  
2. Set up the page.  
For Speakerphone Paging:  
• Press the Transfer button, dial your  
extension, and press Transfer again,  
OR  
• Press the Feature button and select Park.  
You can also park calls at park zones. The  
factory setting of the system is to have eight  
extensions (881–888) for operator park zones.  
Ask your system manager if these park zones  
are available. If they are, you can use a DSS  
button or program an Auto Dial button (p. 18)  
with a park zone extension.  
a) Press the appropriate Group Page or  
To park at a park zone:  
Page All button,  
OR  
Press the DSS button for a park zone,  
Press any ICOM or SA button and dial  
the Group Page or Page All extension.  
OR  
Press the Transfer button and dial a park zone  
(factory setting: 881–888).  
b) Announce the call and give your  
extension or park zone.  
For Loudspeaker Paging:  
If the parked call is not picked up within the  
park return interval (factory setting: 3 minutes),  
the call rings back at your telephone.  
a) Press the programmed Loudspeaker  
Paging button,  
OR  
Press the Feature button and select  
LoudspkrPg [LdsPg]. If necessary, dial  
the zone.  
b) Announce the call and extension where  
the call is parked.  
3. Hang up.  
To pick up a parked call:  
1. Lift the handset.  
2. Press the programmed Pickup button,  
OR  
Press the Feature button and dial 9.  
3. Dial the extension where the call is parked  
or use the DSS button.  
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23  
     
Often-Used Features  
Saved Number Dial  
Pickup  
Pickup lets you pick up calls that are not ringing  
at your phone. Using Pickup, you can answer a  
ringing at a specific extension, or a call ringing  
on a specific line. If you are part of a Pickup  
group, you can pick up a call ringing anywhere in  
the group. Program a general Pickup button that  
activates the feature or a specific Pickup button  
to take a call for a group (example: Pickup  
Sales) or at a specific line or extension (example:  
Pickup Maria). Ask your manager if you are a  
member of a Pickup group and get the Pickup  
group number.  
Must be programmed on a button. To program:  
Use this feature to redial a busy or unavailable  
number that you want to try later.  
To use:  
1. Before hanging up, press the programmed  
Save Number Dial button.  
2. Press the same type of button used to place  
the call (for example, ICOM, Pool, or SA).  
3. To redial, press the programmed Saved  
Number Dial button.  
To program:  
1. Label a button.  
System Speed Dial  
2. Press the Menu button.  
3. Select Ext Program [Prog].  
4. Select Start.  
To program:  
You can program 3-digit System Speed Dial  
codes on a button. These are the same  
numbers that are available from the System  
pressing the Feature button and dialing the  
code (600–729).  
5. Press the button to be programmed.  
6. Select ListFeature [List].  
7. Select Pickup [Pkup].  
8. Select General [Genrl] for any line or  
extension; select Extension [Ext] or Line for a  
specific extension or line; select Group for a  
group of extensions.  
9. Select Enter and follow the prompts on  
Voice Announce  
screen; select Enter again when you’re done.  
To program:  
10. Press the Home button.  
To use:  
Make voice-announced calls from ICOM  
Voice or SA Voice buttons on your phone  
The Voice Announce feature allows you to  
prevent voice announcements and paging calls  
from interrupting you. Instead, the calls ring.  
Voice Announce is a setting that you can turn  
on or off without programming a button for it.  
• Press the programmed button. For a line or  
an extension that is not programmed, also  
dial the extension or line number.  
• You can also use Group Pickup by pressing  
the Feature button and selecting  
PickupGrp [PkupG] from the display or  
dialing 88.  
Privacy  
To program:  
Privacy prevents co-workers who share a line  
with you from joining your calls. Turn the  
feature on before or during a call; it remains on  
until you turn it off. A call on hold is not pro-  
tected by Privacy. You should program Privacy  
on a button so that you will have a green light  
to remind you when the feature is on.  
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24  
           
Display Reference  
MLX-28D telephones have a 2-line screen, 24 characters wide. MLX-20L telephones have a 7-line screen, 24  
characters wide. Whatever the model of your phone, it has four basic displays, described below.  
Feature Screen  
This screen provides rapid access to often-used features; press the Feature button to display it. Available  
features vary according to your calling activity and how your phone is programmed. The picture below  
shows the Feature screen when you have just selected an ICOM or SA button, or when you are not on a  
call. The table below shows the sets of features available on each of the other three Feature screens. (If you  
have an MLX-28D telephone, you may need to press the More button to see all of the features in a set.)  
The  
The display is controlled by the Home, Menu, Feature, and Inspct buttons, which bring up the four basic  
screens. (See p. 1 for a picture of the Feature and Inspct buttons.) The Home, Menu, and Inspct buttons  
are located either below or next to your screen, as is the More button. The More button is available when a  
> appears next to or above it on the screen; the > means that you can press the More button to see additional  
choices or information. Unlabeled display buttons are positioned next to or below your choices. Press one to  
select an item from the screen.  
MLX-28D telephone display abbreviations are shown in [].  
See Direct VM below.  
caller’s phone number may appear on your display when an outside call comes in or is transferred to you.  
When caller information is not available because of the caller’s local phone company or because the caller  
Select a Feature:  
Last#  
PkupG  
Pkup  
DrcVM>  
More  
Press to access Account Code  
(p. 17), Authorization Codes  
(p. 18), and Follow Me (p. 22)  
features.  
Home  
Menu  
Inspct  
More  
Home  
has blocked the service, you may see No Caller ID Out of Area, or Private.  
,
Press to exit.  
Home Screen  
Home  
Menu  
More  
Select a Feature  
Press HOME to Exit  
Press to send calls  
The Home screen is displayed when you have not chosen another screen or when you press the Home button.  
The screen contains different information, depending upon your activity. In general, during a calling activity  
Lines 1 and 2 of the Home screen show prompts and give feedback to guide you.  
Inspct  
Press to redial the  
last number you  
dialed (p. 22).  
from another  
LastNumDial  
Pickup Grp  
Pickup  
extension to this  
extension (p. 22).  
Follow Me  
Auth Code  
Press to enter your  
authorization code  
for a call (p. 18).  
Press to pick up a  
call ringing at another  
extension or at a line  
for which you have no  
button (p. 24).  
IN CONFERENCE  
When phone is idle, shows a  
posted message, if any.  
APR 18 12:43  
Loudspkr Pg  
AccountCode  
the date and time. Displays  
Alarm Clock and Timer  
(p. 17) if either is set.  
When a call comes in or is  
made, shows the number  
called, name or number of  
caller, or other call-handling  
information.  
Direct VM  
Home  
Menu  
Inspct  
More  
Press to call a voice  
mailbox (p. 12).  
Press to enter an account  
code before or during a  
call (p. 17).  
Home  
Menu  
More  
IN CONFERENCE  
Inspct  
APR 18 12:43  
BROOKS  
MLX-20L telephone users  
can assign up to 16  
Personal Directory  
(p. 15) listings to this  
screen.  
HOME  
GARCIA  
CHENG  
SCHOOL  
Feature Screen Options  
When you:  
TRAVEL AGNT  
BANK  
These options are available:  
COFFEE SHOP  
NEXT PAGE  
This line shows Directory  
and navigational options.  
Have reached a busy extension  
Barge-In [Barge]  
Cback Sel [CbckS]  
Leave Msg [LvMsg]  
Camp On [Camp]*  
SHOW NUMBER  
Menu Screen  
Have made a call to an extension and it is ringing or you are  
on an inside call  
Leave Msg [LvMsg] Camp On [Camp]*  
Park [Park] Direct VM [DrcVM]  
Press the Menu button to list features available only from the display and to program your phone or line  
buttons. MLX-28D telephone users can display additional choices by pressing the More button.  
Are connected to an outside line  
LastNumDial [Last#] AccountCode [Acct]  
MENU MODE: Select Feature  
Msgs  
Park [Park]  
Follow Me [FlwMe]  
Direct VM [DrcVM]  
Dir  
Post  
Ctrst>  
Camp On [Camp]*  
More  
Home  
Home  
Menu  
Inspct  
More  
Press to select from  
Alarm Clock and  
Timer (p. 17) and  
programming (p. 27).  
Press to exit.  
Do not use if your company has a voice mail system.  
*
Inspect Screens  
Press for access to  
Home  
Menu  
More  
MENU MODE: Select Feature  
Press HOME to Exit  
An Inspect Screen appears when you press the Inspct button and then press a line button.  
System, Extension,  
and Personal  
Inspct  
• If you are on a call, you see calling information. If you are on a call and another call comes in, press the  
Inspct button and then the line button with the ringing call to display information about the new call  
without interrupting your current activity.  
• If you are not on a call, the line or feature programmed on the button is displayed. If the button is  
programmed with Last Number Dial or Saved Number Dial, the last or saved number appears on the screen.  
Directories (p. 15).  
Directory  
Messages  
Press to view or post  
messages (pp. 11–14).  
Posted Msg  
Alarm Clock  
Press to use Alarm  
Clock or Timer (p. 17).  
phone (p. 27).  
To exit from the Inspect screen, press the Home button.  
Ext Program  
Timer  
25  
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3
 
Display Reference  
Notes  
2-Line Display  
Abbreviation  
2-Line Display  
Abbreviation  
PAGING NUMBERS  
No. Loudspeaker Paging  
Line Number  
Feature Name  
Feature Name  
Paging Group(s)  
No.  
Account Code Entry  
Alarm  
Alarm Clock  
Authorization Codes  
Auto Dial  
inside (extension)  
outside  
Barge-In  
Callback  
Call Waiting  
Camp-On  
Conference  
Contrast  
Acct  
Notify  
Ntfy  
Recv  
Send  
Alarm  
AlClk  
Auth  
notify receive  
notify send  
Paging  
group paging  
loudspeaker paging  
Park  
Park Zone  
Personalized Ring  
Pickup  
AutoD  
In  
Out  
GrpPg  
LdsPg  
Park  
PrkZn  
PRing  
Pkup  
Genrl  
PkupG  
Ext  
Line  
Prvcy  
Recll  
Rmind  
Cancl  
Set  
Rmind,Missd  
RngOp  
AllLn  
1Line  
Delay  
Immed  
No  
Abbrv  
Save#  
Signl  
SpdDl  
Timer  
Trans  
Voice  
Place  
Recv  
Zone 1  
Zone 2  
Zone 3  
Zone 4  
Barge  
CbckS  
CWait  
Camp  
Conf  
general  
group pickup  
inside (extension)  
outside (line)  
Privacy  
Page All  
Ctrst  
Coverage  
Coverage VMS  
group  
Cover  
CvVMS  
Group  
Prmry  
Secnd  
CvIns  
CvOff  
Dir  
Recall  
Reminder  
cancel  
set  
COVERAGE/PICKUP/CALLING GROUPS  
primary individual  
secondary individual  
inside only  
off  
Group Name  
No. Group Name  
No.  
missed reminder  
Ringing Options  
all lines  
Directory  
extension  
ExtDir  
SysDir  
DrcVM  
DND  
Drop  
Prog  
personal  
one line  
system  
delayed ring  
immediate ring  
no ring  
Direct Voice Mail  
Do Not Disturb  
Drop  
abbreviated ring  
Saved Number Dial  
Signaling  
System Speed Dial  
Timer  
Extension Programming  
Extension Status (Hotel/Motel)ES  
ES Off  
ES 1  
ES 2  
Follow Me  
Forward  
ESOff  
ES1  
ES2  
FlwMe  
Forwd  
GrpCl  
Hdset  
Auto  
Mute  
Stat  
Last#  
LnPref  
Msgs  
Dlete  
LvMsg  
Call  
Next  
Post  
Msgs, SdMsg  
Night  
Transfer  
Voice Announce  
place calls  
receive calls  
ringing calls  
voice-announced calls  
Group Calling  
Headset/Handset  
Headset Auto Answer  
Headset/Handset Mute  
Headset Status  
Last Number Dial  
Line Preference  
Messaging  
delete message  
leave message  
return call  
next message  
posted message  
send/remove message  
Night Service  
Ring  
Voice  
ADDITIONAL NUMBERS  
Name  
No. Name  
No.  
26  
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Programming Buttons & Settings  
If you use a feature often, you can program it onto an unused line button for easy access. If you use a  
telephone:  
• Some features must be programmed on a button or they can’t be used. (These features are marked  
with a on the Programming Codes list.)  
• Other features (marked with • on the Programming Codes list) are settings that affect the way your  
phone works. Some settings, such as Personalized Ring, affect all the lines on your phone. During  
programming, you still have to select a line button, but it can be any line button the feature affects.  
Others, such as Delay Ring for a single line, are settings that affect a specific line and require you to  
press it during programming (these features are noted on the Programming Codes list). Settings  
remain active until you program them again.  
To see whether a feature is programmed on a line button, press the Inspct button and then the line  
button. Read the display and press the Home button to exit.  
While programming, either make a selection from the display (press the button next to or below the  
item) or use codes. Using codes takes fewer steps, but requires the Programming Codes list. As you  
program, your phone beeps.  
Display Programming  
To program using the display:  
1. If programming a feature on a button, label  
the button.  
2. Press the Menu button and select Ext  
Program [Prog].  
3. Select Start.  
4. Press the line button you are programming.  
If a feature is already programmed, its name  
appears on the display. If you are program-  
ming a setting, either press the line button  
affected or press any line button.  
5. Select ListFeature [List] and search for the  
feature name using FindFeature [Find]. If  
you see > on the screen, press the More  
button to see more feature names. (Consult  
help with abbreviations.)  
6. Select the feature. If additional numbers  
(such as an extension number) are needed,  
dial them.  
7. Press Enter to finish programming. If you  
wish to program another button, begin again  
with Step 4. (Label the buttons first.)  
8. Press the Home button to exit at any time.  
Code Programming  
4. Select the code from the Programming  
Codes list and dial it. If additional numbers  
(such as an extension number) are needed,  
dial them.  
5. Press Enter to finish programming. If you  
wish to program another button, begin again  
with Step 3. (Label the buttons first.)  
To program using programming codes:  
1. If programming a feature on a button, label  
the button.  
2. Press the Feature button and dial 00.  
3. Press the line button you are programming.  
If a feature is already programmed, its name  
appears on the display. If you are program-  
ming a setting, either press the line button  
affected or press any line button.  
6. To exit, press the Feature button and dial  
00.  
Copyright © 1998, Lucent Technologies. MERLIN LEGEND, MLX-10DP, MLX-16DP, MLX-20L, MLX-28D and  
PassageWay are registered trademarks of Lucent Technologies in the U.S. and other countries. Mirage, StarSet, and  
Supra are registered trademarks of Plantronics, Inc.  
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27  
     
Programming Buttons & Settings  
Programming Codes  
Last Number Dial  
Messaging  
leave message  
send/remove message  
Paging group or all  
84  
Account Code  
Alarm  
Authorization Code  
Auto Dial♦  
inside  
outside  
82  
759  
80  
25  
38  
22 + group  
extension  
9 + line number  
86  
22 + extension  
21 + number  
Paging loudspeaker  
Park  
Pickup  
general pickup  
group pickup  
inside  
Callback  
automatic callback off•  
automatic callback on•▲  
selective callback  
Call Waiting•  
off  
✻✻ 12  
12  
55  
9  
88  
9 + extension  
9 + line number  
31  
✻✻ 11  
11  
57  
outside  
Privacy  
on  
Camp-On▲  
Recall  
775  
Coverage  
Reminders  
set reminder  
Coverage inside on•  
Coverage inside off•  
Buttons for covering calls♦  
Primary Cover  
48  
✻✻ 48  
81  
✻✻ 81  
752  
cancel reminder  
missed reminder♦  
Ringing Options•  
abbreviated on  
abbreviated off  
delayed all lines  
delayed one line  
immediate all lines  
immediate one line  
no ring all lines  
no ring one line  
personalized ring  
Saved Number Dial♦  
Signaling and Notify♦  
signaling  
40 + sender’s  
extension number  
41 + sender’s  
extension number  
42 + sender’s  
group number  
Secondary Cover  
Group Cover  
341  
342  
346  
36  
347  
37  
345  
35  
Buttons for sending calls♦  
Coverage Off  
Coverage VMS Off  
(outside calls only)  
Direct Voice Mail  
Do Not Disturb♦  
Extension Status  
ES Off  
49  
46  
56  
47  
32+ ring(s) (1–8)  
85  
760  
761  
762  
33  
23 + extension  
758 + extension  
757 + extension  
24 + code  
(600–729)  
ES1  
ES2  
notify receive  
notify send  
System Speed Dial  
Forward  
Headset/Handset Options♦  
auto answer  
hangup  
mute  
780  
781  
783  
782  
Voice Announce•  
on  
off  
10  
✻✻ 10  
status  
Must be programmed onto a line button.  
Sets up how your phone works. Use a line button to program (turn on or off). The setting is not  
programmed onto a line button.  
See your system manager for details.  
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28  
 
Feature Codes  
Account Code Entry  
Authorization Code Entry  
Callback  
Call Waiting  
pick up call waiting call  
Camp-On  
Direct Voice Mail  
Extension Status  
ES Off  
ES1  
ES2  
Follow Me  
Forward  
82 + code + #  
80 + code + #  
55  
Last Number Dial  
Messaging  
cancel message  
leave message  
84  
53 + extension  
25  
87  
57  
56  
leave message without  
calling  
53 + extension  
38 + extension  
39  
9 + line number  
+ zone  
send/remove message  
Night Service  
Paging loudspeaker  
760 + extension  
761 + extension  
762 + extension  
34 + extension  
Pickup  
group  
inside  
outside  
Privacy  
off  
88  
9 + extension  
9 + line number  
inside  
outside  
33 + extension  
33 + dial-out code  
+ number + #  
31  
31  
775  
on  
Forward and Follow Me  
cancel from all extensions 34 ✻  
Recall  
Reminders  
set reminder  
cancel from one extension 34 + extension  
cancel from your phone  
81 + extension  
+ time + 2 or 7  
81 + extension  
33 + your extension  
Language  
cancel reminder  
System Speed Dial  
English  
French  
Spanish  
790  
791  
792  
code (600–729)  
Available only by using feature code.  
For time functions, English operates on 12-hour clock (2 or 7). French and Spanish operate on 24-hour clock.  
Special Characters  
Features that dial numbers automatically may need special characters to allow for correct dialing or  
system response.  
Press...  
See... Means...  
Drop  
Hold  
s
p
Stop. Halts dialing sequence to allow for system response.  
Pause. Inserts 1.5-sec. pause in dial sequence. Multiple consecutive pauses  
allowed.  
Conf  
##  
f
#
Flash. Sends switchhook flash. Must be first entry in sequence.  
For Extension Programming only (Ext Program [Prog]): End of Dialing. Use to  
signal end of dialing sequence or to separate grouped digits.  
#
#
For dialing and Directory listings: End of Dialing. Use to signal end of dialing  
sequence or to separate grouped digits.  
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14  
 

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