Lucent Technologies Marine Radio passageway service provider for merlin legend communications system User Manual

PassageWay® Service Provider  
for MERLIN LEGEND®  
Communications System  
Getting Started  
560-201-122  
Comcode 108363003  
Issue 1  
October 1998  
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Ordering Information  
Call:  
Lucent Technologies BCS Publications Center  
Voice 1 800 457-1235  
Fax 1 800 457-1764  
Lucent Technologies BCS Publications Center  
International Voice 317 322-6791  
International Fax 317 322-6699  
Write:  
2855 North Franklin Road  
Indianapolis, IN 46219  
Order: Document No. 560-201-122  
Comcode 108363003  
Issue 1, October 1998  
Fraud Intervention  
If you suspect you are being victimized by toll fraud and you need technical support or assistance,  
call the Lucent Technologies National Customer Care Center at 1 800 643-2353.  
To Get Help  
If you have any questions about or problems with PassageWay Service Provider that this Getting  
Started guide does not resolve, call the Lucent Technologies National Customer Care Center at  
1 800 628-2888 or your local Authorized Dealer.  
Home Page  
The home page for Lucent Technologies is http://www.lucent.com  
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Figures  
PassageWay Service Provider  
2-1  
2-2. PassageWay Adapter Installed without a  
2-4. Sample PassageWay Configurator - COM Port  
with a Local Power Supply  
Power Supply  
B-1  
B-2  
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Introduction  
1
What is the PassageWay Service  
Provider?  
The PassageWay® Service Provider is a device driver that enables  
applications that are compliant with the Microsoft Windows® Telephony  
Application Programming Interface (TAPI) (such as PassageWay Telephony  
Manager) to communicate with your telephone and your company's MERLIN  
LEGEND® Communications System. The PassageWay Service Provider  
accepts the basic TAPI requests from your TAPI-compliant application and  
translates these requests into instructions to the PassageWay adapter to  
control your telephone and interact with your company’s MERLIN LEGEND  
system.  
The PassageWay Service Provider runs with Microsoft® Windows® 95,  
Microsoft Windows version 3.1 or later, and Microsoft Windows for  
Workgroups version 3.11 or later and provides you with an interface between  
your PC and your company's MERLIN LEGEND system via your telephone.  
NOTE:  
Microsoft Windows NT® and Microsoft Windows 98 are not supported.  
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Introduction  
About This Guide  
This document describes how to install, configure, and troubleshoot the  
PassageWay Service Provider. This guide contains three chapters, two  
appendices, and an index:  
This chapter describes the structure and content of this guide. This  
chapter also provides a brief introduction to the PassageWay Service  
Provider.  
Provider  
This chapter describes how to install and configure the PassageWay  
Service Provider software.  
This chapter provides information about possible error conditions and  
how to respond to them when you use the PassageWay Service  
Provider.  
This appendix provides detailed information about PC serial ports.  
Power Supply  
This appendix describes how to install the PassageWay adapter with a  
local power supply. You must install a local power supply if your  
telephone system wiring does not support the remote powering of  
adjuncts (such as the PassageWay adapter).  
The index provides a quick way of locating information within this  
guide.  
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Introduction  
NOTE:  
To determine whether you are using the proper issue of the Getting  
Started Guide for the PassageWay Service Provider installed on your  
PC, perform the following steps:  
a. Start the PassageWay Configurator.  
If you have Windows 95, select PassageWay Configurator  
from the application folder that contains the PassageWay Service  
Provider. (The default application folder is PassageWay for  
MERLIN LEGEND.)  
If you have Windows 3.1 or later or Windows for Workgroups 3.11  
or later, open the program group that contains the PassageWay  
Service Provider, and double-click on the PassageWay  
Configurator icon. (The default program group is PassageWay  
for MERLIN LEGEND.)  
The PassageWay Configurator - COM Port dialog box appears.  
b. Choose the Help button.  
c. Depending on your system, perform one of the following steps:  
If you have Windows 95, choose Versionfrom the Help menu.  
The Version Information message box appears, displaying the  
issue of the Getting Started Guide that the software requires. The  
issue number should match the issue number on the cover of this  
book.  
If you have Windows 3.1 or later or Windows for Workgroups 3.11  
or later, choose About Helpfrom the Help menu. The About  
Help message box appears, displaying the issue of the Getting  
Started Guide that the software requires. The issue number  
should match the issue number on the cover of this book.  
d. Choose the OK button.  
1-3  
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Introduction  
User Responsibilities  
Before using the PassageWay Service Provider, you should be familiar with  
basic Windows functions and procedures. If not, consult your Microsoft  
Windows User's Guide.  
You also may need to contact your PC vendor for information on configuring  
your PC to meet the PassageWay Service Provider requirements.  
Conventions Used in This Guide  
The following conventions are used in this guide:  
Commands and text you should enter appear in this style of  
type.  
Values, instructions, and prompts that appear on the screen are in  
this style of type.  
Components of dialog boxes (such as boxes) appear in this style of  
type.  
Key names that are always located on the keyboard in the same place  
appear in all capital letters (for example, ENTER).  
Key combinations (holding down one key while pressing another key)  
are connected with a "+" (for example, SHIFT+TAB).  
Only active windows are displayed.  
The terms option buttons and radio buttons refer to the same object.  
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Introduction  
Throughout this guide, the term MERLIN LEGEND refers to the  
following versions of the MERLIN LEGEND system:  
Release 2.0  
Release 3.0  
Release 3.1  
Release 4.0  
Release 4.1  
Release 4.2  
Release 5.0  
Release 6.0  
Release 6.1  
Getting Help  
If you have questions about or problems with the PassageWay Service  
Provider that this guide does not resolve, call the Lucent Technologies  
National Customer Care Center at 1 800 628-2888 or your local Authorized  
Dealer.  
1-5  
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Installing and Configuring  
the PassageWay Service  
Provider  
2
Overview  
This chapter provides the procedures for installing and configuring the  
PassageWay Service Provider.  
The information you must follow in this chapter depends on whether you have  
an earlier version of PassageWay Solution installed on your PC.  
NOTE:  
The appearance of dialog boxes and message boxes in this chapter  
may differ from the dialog boxes and message boxes that appear on  
your system, depending on the operating system you are using (that is,  
Windows 95 or Windows 3.1 or later).  
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Installing and Configuring the PassageWay  
Service Provider  
New PassageWay Solution Users  
This section applies to new PassageWay Solution users. If you have an  
existing version of PassageWay Solution, proceed to the next section,  
If you are a new PassageWay Solution user, perform the following steps:  
make sure that you have all of the PassageWay Service Provider  
components.  
make sure that you have the required hardware and software to run  
the PassageWay Service Provider.  
necessary information to set up and configure the PassageWay  
Service Provider.  
4. Connect your PassageWay adapter to your PC and your telephone by  
5. Install and configure the PassageWay Service Provider software by  
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Installing and Configuring the PassageWay  
Service Provider  
Existing PassageWay Solution Users  
This section applies to users who have an earlier version of PassageWay  
Solution installed. If you do not have an existing version of PassageWay  
If you have an earlier version of PassageWay Solution installed on your PC,  
perform the following steps:  
make sure that you have all of the PassageWay Service Provider  
components.  
make sure that you have the required hardware and software to run  
the PassageWay Service Provider.  
necessary information to set up and configure the PassageWay  
Service Provider.  
4. Install and configure the PassageWay Service Provider software by  
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Installing and Configuring the PassageWay  
Service Provider  
PassageWay Service Provider  
Components  
The PassageWay Service Provider consists of the following components:  
software  
this guide  
the PassageWay adapter  
The PassageWay adapter provides an interface between your MLX  
telephone and an available serial (COM) port on your PC by  
connecting to the following objects:  
the DSS jack on an MLX-28D™ or MLX-20L™ telephone or the  
Adjunct jack on an MLX-16DP™ or MLX-10DP™ telephone  
the serial port on your PC  
a 9-pin to 25-pin adapter for personal computers that have 9-pin serial  
ports  
a 4-foot, 4-pair, keyed modular phone cord (D8AC)  
This modular phone cord connects your PassageWay adapter to your  
MLX telephone. For MLX-28D and MLX-20L telephones, this modular  
phone cord connects to the DSS jack. For MLX-16DP and MLX-10DP  
telephones, this modular phone cord connects to the Adjunct jack.  
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Installing and Configuring the PassageWay  
Service Provider  
LED  
657F  
Modular  
Jack  
DB-25  
Connector  
Figure 2-1. Components of the PassageWay Adapter  
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Installing and Configuring the PassageWay  
Service Provider  
PassageWay Service Provider  
Requirements  
The PassageWay Service Provider requires the hardware and software listed  
below. Install the required hardware and software before installing the  
PassageWay Service Provider software. Note that system performance may  
be adversely affected by lower system speeds and lower memory capacities.  
an IBM-PC compatible PC with the following hardware:  
NOTE:  
The PC hardware requirements for the operating system you are  
using (for example, Windows 95) most likely will be greater than  
the PC hardware requirements for the PassageWay Service  
Provider.  
an 80386 or higher processor  
an available serial port  
a minimum of 4 MB of RAM  
a 3.5-inch, 1.44-MB, high-density diskette drive  
a hard disk with at least 4 MB of space available  
a VGA or better monitor  
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Installing and Configuring the PassageWay  
Service Provider  
a Windows-compatible pointing device (a mouse or trackball is  
recommended)  
NOTE:  
You must have an available serial port in your PC that is  
dedicated to the PassageWay Service Provider. The  
PassageWay Service Provider cannot share a serial port with  
other devices.  
If all the serial ports in your PC are already in use, you must  
purchase an additional serial port or free up an existing serial  
port to use with the PassageWay Service Provider. Consult  
port for the PassageWay Service Provider.  
any of the following operating systems:  
NOTE:  
Only English (United States) is supported.  
Microsoft Windows 3.1 or later  
Microsoft Windows for Workgroups 3.11 or later  
NOTE:  
Throughout this document, the phrase Windows 3.1 or later is  
used to refer to Windows 3.1 or later and Windows for  
Workgroups 3.11 or later.  
Microsoft Windows 95  
NOTE:  
Microsoft Windows NT and Microsoft Windows 98 are not  
supported.  
2-7  
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Service Provider  
an MLX telephone connected to a MERLIN LEGEND system that is  
configured and operating properly in Hybrid/PBX mode or Key mode  
NOTE:  
A complete list of all the telephones supported by the  
PassageWay Service Provider is provided in the PassageWay  
Service Provider software (also known as the “PassageWay  
Configurator”).  
The PassageWay Service Provider operates with the following releases  
of the MERLIN LEGEND system:  
Release 2.0  
Release 3.0  
Release 3.1  
Release 4.0  
Release 4.1  
Release 4.2  
Release 5.0  
Release 6.0  
Release 6.1  
NOTE:  
Throughout this document, the term MERLIN LEGEND is used to  
refer to all of the systems listed above.  
2-8  
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Installing and Configuring the PassageWay  
Service Provider  
Before You Begin  
This section describes the information that is required to install and configure  
the PassageWay Service Provider.  
Before installing the PassageWay Service Provider, you must know the  
following information:  
the release of the MERLIN LEGEND system your company has (for  
example, R6.1). To determine the release of your MERLIN LEGEND  
system, press the Intercom button or System Access (SA) button on  
your MLX telephone and then press *05. The release number appears  
on the display of your telephone.  
the mode in which the MERLIN LEGEND system is operating (that is,  
Hybrid/PBX mode or Key mode). To determine the operating mode,  
check if you have an Intercom button or a System Access (SA) button  
on your telephone. If you have an Intercom button, the MERLIN  
LEGEND system is operating in Key mode. If you have a System  
Access button, the MERLIN LEGEND system is operating in  
Hybrid/PBX mode. If you are unsure, consult your MERLIN LEGEND  
System Manager.  
the type of telephone you have  
the location and telephone number of each outside line button on your  
telephone  
the location and telephone number of each System Access (SA) button  
on your telephone. (System Access buttons are only available when the  
MERLIN LEGEND system is operating in Hybrid/PBX mode.)  
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Installing and Configuring the PassageWay  
Service Provider  
the location and extension number of each Intercom button on your  
telephone. (Intercom buttons are only available when the MERLIN  
LEGEND system is operating in Key mode.)  
the number of the COM port (for example, COM1, COM2, COM3,  
COM4, etc.) to which you are connecting the serial cable from the  
PassageWay adapter. (PassageWay supports up to COM9.) If you are  
unable to determine the number of the COM port, you can set  
PassageWay to determine the COM port for you when you install the  
software.  
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Installing and Configuring the PassageWay  
Service Provider  
Installing the PassageWay Adapter  
This section describes how to connect the PassageWay adapter to your  
telephone and your PC. Only perform the steps in this section if your  
PassageWay adapter is not installed already.  
The PassageWay adapter provides an interface between the serial port on  
your PC and your MLX telephone, enabling you to access the MERLIN  
LEGEND system from your PC. The PassageWay adapter has a 25-pin  
connector for 25-pin serial ports. If you have a 9-pin serial port on your PC,  
use the 9-pin to 25-pin cable to connect the PassageWay adapter to your  
serial port.  
Your MLX telephone must be wired with 4-pair station wiring for the  
PassageWay adapter to work. Otherwise, local telephone power is required  
via a local power supply.  
NOTE:  
Local telephone power is required if you use a console and DSS  
describes how to install a local telephone power supply.  
NOTE:  
Do not install the PassageWay adapter while you are active on a call.  
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Installing and Configuring the PassageWay  
Service Provider  
25-pin to 25-pin cable or 9-pin to 25-pin cable  
from adapter to PC serial port  
(COM 1, 2, 3, etc.)  
PC  
Step  
5
Step  
PassageWay  
Telephone  
3
Adapter  
657F  
Step  
4
Modular phone  
cord (D8AC)  
from adapter  
to phone  
Wall jack  
Wall  
Phone line  
from telephone  
to wall jack  
Figure 2-2. PassageWay Adapter Installed without a Local Power Supply  
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Installing and Configuring the PassageWay  
Service Provider  
To install the PassageWay adapter:  
1. Turn off your PC.  
2. Unplug the line cord from your telephone.  
3. Connect the DB-25 connector on the PassageWay adapter to the  
serial (COM) port on your PC. If your PC has a 9-pin serial port,  
connect the 9-pin to 25-pin adapter to the 9-pin serial port, and then  
connect the PassageWay adapter to the 25-pin connector on the 9-  
pin to 25-pin adapter.  
NOTE:  
You can use an RS-232 cable to connect the adapter to the PC  
if you do not want to connect the adapter directly to the PC.  
4. Connect one end of the 4-foot, 4-pair, keyed modular phone cord  
(D8AC) to the PassageWay adapter.  
5. Perform one of the following steps:  
If you have an MLX-28D or MLX-20L telephone, connect the other  
end of the 4-foot, 4-pair, keyed modular phone cord (D8AC) to the  
DSS jack on your telephone.  
If you have an MLX-16DP or MLX-10DP telephone, connect the  
other end of the 4-foot, 4-pair, keyed modular phone cord (D8AC) to  
the Adjunct jack on your telephone.  
6. Reconnect the line cord to the Line jack on your telephone.  
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Service Provider  
7. Check the LED on the PassageWay adapter.  
If the LED is amber or green, proceed to Step 8.  
If the LED is any color other than amber or green (including no color),  
your PassageWay adapter requires auxiliary power. Proceed to  
Supply.”  
8. Turn on your PC.  
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Installing and Configuring the PassageWay  
Service Provider  
Installing the Software  
This section describes how to install and configure the PassageWay Service  
Provider. You can modify the PassageWay Service Provider configuration  
information later by running the PassageWay Configurator.  
NOTE:  
If you have an earlier version of PassageWay Solution, you must exit  
Connect or AT&TConnect (if it is running) before installing the new  
PassageWay Service Provider.  
To install the PassageWay Service Provider:  
1. Start Windows (if it is not running already).  
2. Shut down all applications running on your PC.  
3. If you have an earlier version of PassageWay Solution applications  
(for example, AT&TCall, AT&TConnect, or AT&TBuzz) installed  
already, perform one of the following steps:  
If you do not want to run the earlier version of PassageWay Solution  
applications again, delete the Connect icon or AT&TConnect icon  
from your StartUp group (if present).  
If you want to run the earlier version of PassageWay Solution  
applications again, leave the Connect icon or AT&TConnect icon in  
your StartUp group (if present). Be sure to install the PassageWay  
Service Provider in the directory that contains the PassageWay  
Solution applications. If you install the PassageWay Service Provider  
in a different directory, you must manually change the properties of  
the Connect icon or AT&TConnect icon in the StartUp group so that  
it uses the new Connect application. (See your Windows User’s  
Guide to change the properties of an icon in the StartUp group.)  
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Installing and Configuring the PassageWay  
Service Provider  
4. If you are installing from diskette, insert diskette #1 of the  
PassageWay Service Provider software into the diskette drive of your  
PC.  
If you are installing from a shared directory on a network server,  
proceed to Step 5.  
5. Perform one of the following steps:  
If you have Windows 95:  
a. From the Task Bar, click on the Start button.  
The Start menu appears.  
b. Select Run.  
The Run dialog box appears.  
If you have Windows 3.1 or later, select Runfrom the File menu of  
Program Manager.  
The Run dialog box appears.  
6. Depending on whether you are installing from diskette or a shared  
directory, perform one of the following steps:  
If the diskette is in drive A, type a:\setupin the Command Line  
box, and choose the OK button.  
If the diskette is in drive B, type b:\setupin the Command Line  
box, and choose the OK button.  
If you are installing from a shared directory, type the shared  
directory path (including the drive letter) provided by your Network  
Administrator and setupin the Command Line box, and choose the  
OK button.  
The PassageWay for MERLIN LEGEND Service Provider Setup dialog  
box appears.  
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Installing and Configuring the PassageWay  
Service Provider  
7. Choose the Next button.  
The Select Destination Directory dialog box appears. This dialog box  
displays the name of the directory where the PassageWay Service  
Provider software will be installed by default.  
8. If the default directory is unacceptable, choose the Browse button  
and specify an alternate directory. Otherwise, proceed to Step 9.  
9. Choose the Next button.  
If you are using Windows 95, the Select App Folder dialog box  
appears. This dialog box displays the name of the application folder  
to which the PassageWay Service Provider icons will be added.  
Proceed to Step 10.  
If you are using Windows 3.1 or later, the Select ProgMan Group  
dialog box appears. This dialog box displays the name of the  
Program Manager group to which the PassageWay Service Provider  
icons will be added. Proceed to Step 10.  
10. If the default application folder (for Windows 95) or Program Group  
(for Windows 3.1 or later) is unacceptable, enter the name of the new  
folder or group to be created or select an existing folder or group.  
Otherwise, proceed to Step 11.  
11. Choose the Next button.  
The Ready to Install dialog box appears.  
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Installing and Configuring the PassageWay  
Service Provider  
12. Choose the Next button.  
The installation program copies files from the source diskette to the  
destination directory. The installation program displays a message  
box to inform you of its status as it installs files.  
If you are using Windows 95, the Creating Application Folder & Short  
Cuts message box appears.  
If you are using Windows 3.1 or later, the Creating Program Group &  
Icons message box appears.  
13. Choose the OK button.  
The Installation Completed message box appears.  
14. Choose the Finish button.  
If you are using Windows 95, the PassageWay Configurator is  
launched, and it displays the Find PassageWay Link dialog box.  
If you are using Windows 3.1 or later, the Configuring PassageWay  
Service Provider message box appears. Perform the following steps:  
a. Choose the OK button in the Configuring PassageWay Service  
Provider message box.  
The Telephony window appears.  
b. In the Telephony window, choose the Driver Setup button.  
The Telephony Drivers dialog box appears.  
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Installing and Configuring the PassageWay  
Service Provider  
c. Perform one of the following steps:  
If the Lucent PassageWay Service Provider is listed in the  
Telephony Drivers dialog box, select it, and then choose the  
Setup button.  
If the Lucent PassageWay Service Provider is not listed in the  
Telephony Drivers dialog box:  
i. Choose the Add button.  
The Add Driver dialog box appears.  
ii. Select the Lucent PassageWay Service Provider, and  
then choose the Add button.  
The PassageWay Configurator is launched, and it displays the  
Find PassageWay Link dialog box.  
Figure 2-3. Find PassageWay Link Dialog Box  
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Installing and Configuring the PassageWay  
Service Provider  
The PassageWay Configurator is a software application that enables  
you to set up the PassageWay Service Provider. Until you set up the  
PassageWay Service Provider, you will be unable to use any TAPI  
applications.  
Setting up the PassageWay Service Provider consists of specifying  
the following information:  
the COM port to which the PassageWay adapter is connected  
the release of the MERLIN LEGEND system your company has (for  
example, R6.1). To determine the release of your MERLIN LEGEND  
system, press the Intercom button on your MLX telephone and then  
press *05. The release number appears on the display of your  
telephone.  
the mode in which the MERLIN LEGEND system is operating (that  
is, Hybrid/PBX mode or Key mode). To determine the operating  
mode, check if you have an Intercom button or a System Access  
(SA) button on your telephone. If you have an Intercom button, the  
MERLIN LEGEND system is operating in Key mode. If you have a  
System Access button, the MERLIN LEGEND system is operating in  
Hybrid/PBX mode. If you are unsure, consult your MERLIN LEGEND  
System Manager.  
type of telephone you have  
the location and telephone number of each outside line button on  
your telephone  
the location and telephone number of each System Access (SA)  
button on your telephone. (SA buttons are only available when the  
MERLIN LEGEND system is operating in Hybrid/PBX mode.)  
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Installing and Configuring the PassageWay  
Service Provider  
the location and extension number of each Intercom button on your  
telephone. (Intercom buttons are only available when the MERLIN  
LEGEND system is operating in Key mode.)  
NOTE:  
The PassageWay Configurator does not verify whether the  
information you enter is correct. When you run a TAPI application  
(for example, Telephony Manager), the PassageWay Service  
Provider tries to use the information you entered via the  
PassageWay Configurator. If the information you entered in the  
PassageWay Configurator was correct, the TAPI application  
works properly. If any of the information you entered is incorrect,  
the TAPI application will not work. You must then run the  
PassageWay Configurator and change the incorrect information.  
The Find PassageWay Link dialog box enables you to have the  
PassageWay Configurator determine the COM port to which your  
PassageWay adapter is connected.  
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Installing and Configuring the PassageWay  
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15. Choose the Yes button.  
If the PassageWay Configurator found the COM port to which your  
PassageWay adapter is connected, the PassageWay Link Found  
message box appears. Choose the OK button. The PassageWay  
Configurator - COM Port dialog box appears, and the option button  
for the corresponding COM port is selected.  
If the PassageWay Configurator did not find the COM port to which  
your PassageWay adapter is connected, the PassageWay Link Not  
Found message box appears. Choose the OK button. The  
PassageWay Configurator - COM Port dialog box appears, and no  
COM port option button is selected.  
Figure 2-4. Sample PassageWay Configurator - COM Port Dialog Box  
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Installing and Configuring the PassageWay  
Service Provider  
16. Perform one of the following steps:  
If PassageWay “found” the COM port for you, choose the Continue  
button.  
If PassageWay did not find the COM port for you, select the option  
button of the COM port in your PC to which your PassageWay  
adapter is connected, and then choose the Continue button.  
The MERLIN LEGEND System Version dialog box appears.  
Figure 2-5. MERLIN LEGEND System Version Dialog Box  
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Installing and Configuring the PassageWay  
Service Provider  
17. From the MERLIN LEGEND System Version dialog box, select the  
release and operating mode (that is, Hybrid/PBX mode or Key mode)  
for the MERLIN LEGEND system you are using, and then choose the  
Continue button.  
The Telephone Models dialog box appears.  
Figure 2-6. Telephone Models Dialog Box  
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Installing and Configuring the PassageWay  
Service Provider  
18. Select the telephone you are using, and then choose the Continue  
button.  
The Phone Line Information dialog box appears for the telephone type  
you specified.  
Figure 2-7. Sample Phone Line Information Dialog Box  
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Installing and Configuring the PassageWay  
Service Provider  
This dialog box presents a representation of the buttons on your  
telephone. Using this dialog box, you will specify the location and  
telephone number for each outside line and System Access button (if  
your MERLIN LEGEND system is operating in Hybrid/PBX mode) or  
Intercom button (if your MERLIN LEGEND system is operating in Key  
mode)  
19. Choose the location of an outside line on your telephone.  
A submenu appears, displaying the following options:  
Clear Button, which removes the programming (if any) and label (if  
any) from the selected button.  
Intercom, which enables you to specify the extension number for the  
selected button. This option is only available if your MERLIN  
LEGEND system is operating in Key mode.  
Outside Line, which enables you to specify the telephone number of  
the outside line for the selected button.  
System Access, which enables you to specify the system access  
number for the selected button. This option is only available if your  
MERLIN LEGEND system is operating in Hybrid/PBX mode.  
Cancel, which closes the submenu without changing the  
programming for the selected button.  
NOTE:  
Make sure you specify the correct location of each outside line  
and System Access button or Intercom button on your  
telephone. If you incorrectly specify this information, your  
system will not work as expected.  
20. Choose Outside Line.  
The Enter Number dialog box appears.  
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Installing and Configuring the PassageWay  
Service Provider  
21. Enter the telephone number for the outside line, and then choose the  
OK button.  
The button displays “LINE.”  
22. Repeat Steps 19 through 21 for any other outside lines on your  
telephone.  
23. Depending on the mode in which your MERLIN LEGEND system is  
operating (that is, Hybrid/PBX mode or Key mode), choose the  
location of a System Access button or Intercom button on your  
telephone.  
A submenu appears.  
24. Depending on your system, choose System Accessor Intercom.  
The Enter Number dialog box appears.  
25. Enter the number for the System Access button or Intercom button,  
and then choose the OK button.  
The button displays the number you entered.  
26. Repeat Steps 23 through 25 for any other System Access buttons or  
Intercom buttons on your telephone.  
27. When you are finished, choose the Continue button.  
The PassageWay Configurator - Complete message box appears.  
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Installing and Configuring the PassageWay  
Service Provider  
28. Choose the OK button.  
If you are using Windows 95, the Configuration Complete message  
box appears. Proceed to Step 29.  
If you are using Windows 3.1 or later, the Telephony Drivers dialog  
box appears. Perform the following steps:  
a. In the Telephony Drivers dialog box, choose the Close button.  
b. In the Telephony window, choose the Close button.  
The Configuration Complete message box appears. Proceed to  
Step 29.  
29. Choose the OK button.  
The View README File dialog box appears. If you want to view the  
Readme file now, make sure the check box is selected. (This check  
box is selected by default.) If you do not want to view the Readme file  
now, make sure the check box is not selected.  
30. Choose the Finish button.  
If the Readme file check box was selected, the Notepad window  
appears, displaying the contents of the Readme file. Proceed to  
Step 31.  
If the Readme file check box was not selected, the About To Restart  
31. When you are finished reading the Readme file, select Exitfrom the  
File menu to close the Notepad window.  
NOTE:  
If you have any other Notepad windows open, you must close  
all of them now. The installation will not continue until all  
Notepad windows are closed.  
The About To Restart Windows message box appears.  
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Installing and Configuring the PassageWay  
Service Provider  
32. Choose the OK button.  
The Install dialog box appears.  
33. Remove the diskette from the diskette drive, and choose the OK  
button.  
Depending on your version of Windows, either the system or Windows  
restarts.  
The PassageWay Service Provider is now installed.  
If you need to modify any of the information for your telephone (for example,  
lines are added to or removed from your telephone), run the PassageWay  
Configurator. The PassageWay Configurator is located in the application  
folder/program group that contains the PassageWay Service Provider. (The  
default application folder is PassageWay for MERLIN LEGEND.)  
NOTE:  
If you experience any difficulties running telephony applications, ask  
your MERLIN System Manager to check the administration of your  
telephone and then run the PassageWay Configurator again to correct  
any errors you may have made.  
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Installing and Configuring the PassageWay  
Service Provider  
Removing the PassageWay Service  
Provider  
Use the following procedure to remove the PassageWay Service Provider.  
If you are using Windows 95, proceed to “Removing the PassageWay Service  
Provider in Windows 95.”  
Removing the PassageWay Service Provider  
in Windows 95  
To remove the PassageWay Service Provider from your PC in Windows 95:  
1. Close all PassageWay applications and telephony applications.  
2. Select the Start button.  
The Start menu appears.  
3. Select Programs.  
4. Select the application folder that contains the PassageWay Service  
Provider. (The default application folder is PassageWay for  
MERLIN LEGEND.)  
5. Select UnInstaller for Service Provider.  
The PassageWay for MERLIN LEGEND UnInstaller dialog box  
appears.  
6. Choose the Next button.  
The Ready to UnInstall dialog box appears.  
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Installing and Configuring the PassageWay  
Service Provider  
7. Choose the Finish button.  
The Perform Uninstall status box appears, displaying the status of the  
uninstall process. When the uninstall is completed, the UnInstaller  
Finished message box appears.  
8. Choose the OK button.  
Removing the PassageWay Service Provider  
in Windows 3.1 or Later  
To remove the PassageWay Service Provider from your PC in Windows 3.1 or  
later:  
1. Close all PassageWay applications and telephony applications.  
2. Open the program group that contains the PassageWay Service  
Provider. (The default program group is PassageWay for MERLIN  
LEGEND.)  
3. Double-click on the UnInstaller for Service Provider icon.  
The PassageWay for MERLIN LEGEND UnInstaller dialog box  
appears.  
4. Choose the Next button.  
The Remove Service Provider dialog box appears.  
5. Choose the OK button.  
The Telephony window appears.  
6. Choose the Driver Setup button.  
The Telephony Drivers dialog box appears.  
Lucent PassageWay Service  
, and choose the Remove button.  
7. In the Installed Drivers box, select  
Provider  
A Telephony dialog box appears, prompting you to confirm that you  
want to remove the selected Telephony Service Provider.  
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Installing and Configuring the PassageWay  
Service Provider  
8. Choose the Yes button.  
The PassageWay Service Provider is removed from your PC and is no  
longer displayed in the Installed Drivers box of the Telephony Drivers  
dialog box.  
9. Choose the Close button to close the Telephony Drivers dialog box.  
10. Choose the Close button to close the Telephony window.  
The Ready to UnInstall dialog box appears prompting you to confirm  
that you want to remove the PassageWay Service Provider and all  
associated files.  
11. Choose the Finish button.  
The Perform Uninstall status box appears, displaying the status of the  
uninstall process. When the uninstall is completed, the UnInstaller  
Finished message box appears.  
NOTE:  
If you are running SHARE, a Share Violation error message box  
appears soon after the PassageWay Service Provider  
UnInstaller starts removing the files from your system. Choose  
the Cancel button (you may have to choose it two or more  
times), and you will be able to continue uninstalling the files.  
Two PassageWay UnInstaller files will not be removed from your  
PC. As a result, the directory containing the PassageWay  
Service Provider will not be removed. (The default directory for  
the PassageWay Service Provider is pwml.) The Share Violation  
error message box will appear two or more times.  
12. Choose the OK button.  
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Troubleshooting  
3
Overview  
This chapter provides information that can assist you in solving problems you  
might encounter when you use the PassageWay Service Provider. This  
chapter is divided into the following sections:  
Refer to the appropriate section to find the information required to solve your  
particular problem.  
Keep in mind that TAPI applications depend on Connect in order to  
communicate with your telephone. Connect is installed when you install the  
PassageWay Service Provider. As a result, Connect may be used to help  
diagnose problems.  
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Troubleshooting  
General Troubleshooting  
This section presents some common problems you might encounter while  
using TAPI applications (for example, Snap Connection). For each problem, a  
strategy is presented that you can follow to isolate and solve your problem.  
Starting TAPI Applications  
This section presents some common problems you might encounter when you  
start TAPI applications (for example, Snap Connection).  
Problem 1: A message box appears displaying the message:  
A required component of the MERLIN LEGEND Service Provider  
is corrupt. The registry does not contain a SwitchType  
setting. Re-installing the MERLIN LEGEND software may fix  
this problem.  
Uninstall and reinstall the PassageWay Service Provider.  
Problem 2: A message box appears displaying the message:  
A required component of the MERLIN LEGEND Service Provider  
is corrupt. The registry contains an inconsistent  
SwitchType. Re-installing the MERLIN LEGEND software may  
fix this problem.  
Uninstall and reinstall the PassageWay Service Provider.  
Problem 3: A message box appears displaying the message:  
A required component of the MERLIN LEGEND Service Provider  
is corrupt. The registry does not contain a valid  
PassageWayPath setting. Re-installing the MERLIN LEGEND  
software may fix this problem.  
Uninstall and reinstall the PassageWay Service Provider.  
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Troubleshooting  
Problem 4: A message box appears displaying the message:  
A required component of the MERLIN LEGEND driver (file  
name) is missing. Re-installing the MERLIN LEGEND software  
may fix this problem.  
Uninstall and reinstall the PassageWay Service Provider.  
Problem 5: A message box appears displaying the message:  
A required component of the MERLIN LEGEND driver (file  
name) is corrupt. Re-installing the MERLIN LEGEND software  
may fix this problem.  
Uninstall and reinstall the PassageWay Service Provider.  
Problem 6: A message box appears displaying the message:  
A required component of the MERLIN LEGEND driver (file  
name) could not initialize properly. Check your COM port  
setting.  
Uninstall and reinstall the PassageWay Service Provider.  
Problem 7: A message box appears displaying the message:  
A required component of the MERLIN LEGEND driver (file  
name) could not initialize properly. Re-installing the  
MERLIN LEGEND software may fix this problem.  
Uninstall and reinstall the PassageWay Service Provider.  
Problem 8: A message box appears displaying the message:  
A required registry entry of the MERLIN LEGEND Service  
Provider is missing (MERLIN LEGEND). Re-installing the  
MERLIN LEGEND software may fix this problem.  
Uninstall and reinstall the PassageWay Service Provider.  
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Troubleshooting  
Answering Calls  
This section presents some common problems you might encounter when you  
answer calls via TAPI applications (for example, Snap Connection).  
Problem 1: You cannot answer calls via your TAPI application.  
If you are trying to use your TAPI application and find that an incoming call is  
not seen by the application, it is possible that the PC link to the MERLIN  
LEGEND adapter has not been properly established. To verify whether this is  
the cause of the failure, you should restart all of your telephony applications  
and try the application again.  
Please keep in mind that there are many types of applications that classify as  
telephony applications. For example, Microsoft Exchange and Microsoft  
Schedule+ are both telephony applications. If either are running, they will  
have to be shutdown and restarted.  
Problem 2: Your TAPI application does not properly reflect the status of  
your phone.  
During the use of your application, it is possible that the application may get  
out of sync with the phone. There are many reasons why this may occur.  
Some of these reasons may be attributed to some of the issues documented  
in the above items.  
If you are experiencing these problems, such as “phantom calls,” where there  
are calls displayed on the application without a corresponding call on the  
phone, or the opposite, where there are calls on the phone that are not  
displayed on the application, then you should restart the application and any  
other telephony application that you have running on your system.  
Please keep in mind that there are many types of applications that classify as  
telephony applications. For example, Microsoft Exchange and Microsoft  
Schedule+ are both telephony applications. If either are running, they will  
have to be shutdown and restarted.  
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Troubleshooting  
Making Calls  
This section presents some common problems you might encounter when you  
make calls via TAPI applications (for example, Snap Connection).  
Problem 1: You are unable to dial from a TAPI-compliant application.  
Perform the following steps:  
1. Start the PassageWay Configurator and verify that the PassageWay  
Service Provider was installed and configured properly.  
2. Close all telephony applications, and then run Connect.  
3. From the Setup menu in Connect, select Test Adapter, and follow  
the instructions on the screen.  
If the PassageWay Adapter Test fails, note the error number and refer  
If all tests pass successfully, run the TAPI-compliant application.  
Problem 2: You cannot make calls via your TAPI application.  
If you are trying to use your TAPI application and find that it is unable to  
initiate a call or an incoming call is not seen by the application, it is possible  
that the PC link to the MERLIN LEGEND adapter has not been properly  
established. To verify whether this is the cause of the failure, you should  
restart all of your telephony applications and try the application again.  
Please keep in mind that there are many types of applications that classify as  
telephony applications. For example, Microsoft Exchange and Microsoft  
Schedule+ are both telephony applications. If either are running, they will  
have to be shutdown and restarted.  
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Troubleshooting  
Problem 3: You cannot make a call with the speakerphone.  
If you are using a TAPI application, like Microsoft Dialer (Dialer is an add-on  
package for Windows 3.1x but is provided with Windows 95 to operate your  
telephone), you may encounter a problem. You can make calls on the phone  
using the TAPI application. However, if the TAPI application is running and  
you try to make a call on the speakerphone manually, the line will be  
disconnected. This problem is the result of a problem with Microsoft TAPI. To  
correct this problem, you should close the offending TAPI application. Or, as  
a workaround, you should lift the hand-set first and then turn on the  
speakerphone.  
NOTE:  
This problem will exist with some TAPI applications. One application  
that does not exhibit this problem is Microsoft Phone (only available for  
Windows 95).  
Problem 4: Your TAPI application does not properly reflect the status of  
your phone.  
During the use of your application, it is possible that the application may get  
out of sync with the phone. There are many reasons why this may occur.  
Some of these reasons may be attributed to some of the issues documented  
in the above items.  
If you are experiencing these problems, such as “phantom calls,” where there  
are calls displayed on the application without a corresponding call on the  
phone, or the opposite, where there are calls on the phone that are not  
displayed on the application, then you should restart the application and any  
other telephony application that you have running on your system.  
Please keep in mind that there are many types of applications that classify as  
telephony applications. For example, Microsoft Exchange and Microsoft  
Schedule+ are both telephony applications. If either are running, they will  
have to be shutdown and restarted.  
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Troubleshooting  
Placing Calls on Hold  
This section presents some common problems you might encounter when you  
place calls on hold via TAPI applications (for example, Snap Connection).  
Problem 1: When you place an outgoing, ringing call on hold via your  
TAPI-compliant application, the call is dropped (that is, disconnected).  
You should not place outgoing, ringing calls on hold. The PassageWay  
Service Provider will disconnect these calls.  
Conferencing Calls  
This section presents some common problems you might encounter when you  
conference calls via TAPI applications (for example, Snap Connection).  
Problem 1: You are unable to add more parties to a conference.  
The MERLIN LEGEND system supports a maximum of five parties in a  
conference (including you). The members of the conference is limited to:  
a maximum of two internal extensions/intercoms  
a maximum of two outside lines  
If you have established a conference and there are less than five parties in  
the conference, there are times that you will not be able to add more parties  
to the conference. If parties that are currently on the conference drop from the  
conference, this information may not be properly reflected in the application.  
Once this occurs, it may not be possible to add more parties to the  
conference.  
At this point, you will have to add more parties using the phone. After the  
conference is completed, you should restart the application to resync the  
application with your phone. This problem will be addressed in a later release  
of the PassageWay Service Provider.  
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Troubleshooting  
Problem 2: When you conference an outgoing, ringing call via your  
TAPI-compliant application, the outgoing call is dropped, but your  
application indicates that the conference exists.  
You should not conference outgoing, ringing calls. The PassageWay Service  
Provider will disconnect these calls. Even though the call was dropped, your  
application may incorrectly indicate that the call is part of the conference.  
Problem 3: During a conference call started by another caller, you are  
unable to drop/hang up from the call while using the telephone handset.  
If you are participating in a conference call that was started by another caller  
(that is, you did not start the conference) and you are not using your  
speakerphone, you will be unable to use the TAPI application to hang up from  
the conference. To hang up, you must place the handset back in the cradle.  
Problem 4: You are unable to use the Conference feature.  
If your telephone is configured with one bridged call appearance or multiple  
bridged call appearances to different extensions, you will be unable to  
conference calls using the TAPI application. This situation will not occur if you  
have more than one bridged appearance for each number.  
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Troubleshooting  
Problem 5: Your TAPI application completes a conference without a real  
conference existing.  
If you drop the consultation call or if the party on the other end of the  
consultation call hangs-up in midst of setting up a conference, the application  
may incorrectly show that the conference was completed. Meanwhile, there is  
only one call active on the phone. This is a known problem that will be  
addressed in a later release of the PassageWay Service Provider.  
If you are experiencing this problem, then you should restart the application  
and any other telephony application that you have running on your system.  
Please keep in mind that there are many types of applications that classify as  
telephony applications. For example, Microsoft Exchange and Microsoft  
Schedule+ are both telephony applications. If either are running, they will  
have to be shutdown and restarted.  
Transferring Calls  
This section presents some common problems you might encounter when you  
transfer calls via TAPI applications (for example, Snap Connection).  
Problem 1: You are unable to use the Conference and Transfer features.  
If your telephone is configured with one bridged call appearance or multiple  
bridged call appearances to different extensions, you will be unable to  
conference and transfer calls using the TAPI application. This situation will not  
occur if you have more than one bridged appearance for each number.  
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Troubleshooting  
Using the PassageWay Configurator  
This section presents some common problems you might encounter when you  
use the PassageWay Configurator.  
Problem 1: When you start the PassageWay Configurator and use the  
Auto Detect feature (that is, the Find PassageWay Link dialog box), the  
PassageWay Link Not Found message box appears.  
This message box appears if there is a problem with the connection between  
your PC and your PassageWay adapter.  
Perform the following steps:  
1. Make sure no telephony applications are running on your PC. If any  
telephony applications are running, close them.  
The PassageWay Configurator - COM Port dialog box appears.  
2. Verify that the PassageWay adapter is installed properly. Refer to  
3. Look at the back of your PC and verify the COM port to which the  
PassageWay adapter is connected.  
4. In the PassageWay Configurator - COM Port dialog box, select the  
option button of the COM port to which your adapter is connected,  
and then choose the Auto Detect button.  
If the PassageWay Configurator found the COM port to which your  
PassageWay adapter is connected, a message box appears, stating  
that the PassageWay link was found and providing the number of the  
COM port. Choose the OK button and finish configuring the  
PassageWay Service Provider.  
If the PassageWay Configurator could not find the COM port to which  
your PassageWay adapter is connected, the PassageWay Link Not  
Found message box appears. Choose the OK button, and then  
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Troubleshooting  
5. Choose the Continue button in the PassageWay Configurator - COM  
Port dialog box and finish configuring the PassageWay Service  
Provider.  
6. Start Connect after the PassageWay Service Provider is configured.  
If you are using Windows 95, select PassageWay Connectfrom  
the application folder that contains the PassageWay Service  
Provider. (The default application folder is PassageWay for  
MERLIN LEGEND.)  
If you are using Windows 3.1 or later, double-click on the  
PassageWay Connect icon in the program group that contains the  
PassageWay Service Provider. (The default program group is  
PassageWay for MERLIN LEGEND.)  
The Connect - Communications Error dialog box appears.  
7. Choose the Test button and follow the instructions on the screen.  
If the PassageWay Adapter Test fails, note the error number and refer  
solve the problem, proceed to Step 8.  
If all tests pass successfully, run your TAPI-compliant application.  
8. Contact the Lucent Technologies National Customer Care Center at  
1-800-628-8888.  
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Troubleshooting  
Problem 2: When you start the PassageWay Configurator and use the  
Auto Detect feature, you receive the message “Device Not Present.”  
In configuring the service provider, you may choose to let the Configurator  
search for the COM port to which the PassageWay link is connected. All of the  
COM ports known to the system will be searched. If the Windows system  
comes across a PCMCIA COM port that is not physically there, but is  
available to Windows, you will receive the following error message (“Device  
Not Present”). The following example is for COM4.  
“A PCMCIA Card for the COM4 port is not present in a slot. Insert a card for  
the port and select the OK button. You may have to reconfigure the COM  
port.”  
Problem 3: The PassageWay Link is not always detected.  
During the installation, you will be asked if you would like the system to search  
for your PassageWay link/adapter. If you choose to have this done for you, it  
is possible that the link will not be found. Assuming that you know the proper  
serial port, you can use the Auto Detect button on the PassageWay  
Configurator - COM Port dialog box to verify that the system can find the  
PassageWay adapter. Even though the automatic search did not find the link,  
assuming that you are properly connected and there isn't a conflict in the  
system, the adapter should be found. This problem will be addressed in a  
later release of the PassageWay Service Provider.  
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Troubleshooting  
Problem 4: Your COM (serial) port is not recognized.  
If all of the COM Ports that are listed in the PassageWay Configurator - COM  
Port dialog box are disabled, then you may have a newer PC that supports  
Plug-n-Play (PnP) for the serial ports. The PassageWay software is trying to  
identify the location of the COM ports through the System BIOS. If that  
information is not there, as seen in PnP systems, then PassageWay does not  
know of the existence of the COM ports. If you have PnP, you will have to  
access the PC BIOS information to turn off Plug-n-Play for the serial ports.  
This problem will be addressed in a later release of the PassageWay Service  
Provider.  
Installing and Uninstalling the PassageWay  
Configurator  
This section presents some common problems you might encounter when you  
install and uninstall the PassageWay Configurator.  
Problem 1: The PassageWay Setup screen does not display properly.  
On some PCs, depending on the type of video display adapter that is  
installed, some of the Setup screens may not display properly. That is, the  
background image for Setup may not be totally clear. This is an interaction  
with the video adapter and how the adapter switches from one resolution to  
another. This does not last throughout the entire Setup session.  
Additionally, on some systems, if you move the current dialogue box  
displayed during Setup, it is possible that the painting of the dialogue box in  
its new position might also be accompanied with a residual image of the  
dialogue box in its old position. This phenomenon does not last and is cleared  
once the current dialogue is dismissed. Again, this problem is a result of the  
interaction with the video display adapter.  
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Troubleshooting  
Problem 2: You experience problems while uninstalling the PassageWay  
service provider.  
While running the UnInstaller on Windows 3.1x, the focus may change from  
the UnInstaller to the Program Manager. Assuming your Program Manager is  
not maximized, you will see the blue gradient screen of the UnInstaller in the  
background. Please give focus to the UnInstaller at this point by using ALT-  
TAB until you cycle back to the UnInstaller.  
For Windows 3.1x, if you are running SHARE and try to UnInstall, you will get  
a Share Violation error message soon after the UnInstaller starts removing the  
files from your system. Choose the Cancel button (you may have to choose it  
about two or three times) and you will be able to continue with the UnInstall.  
You will see this error message box twice. This has no known detrimental  
impact on your system.  
NOTE:  
When SHARE is loaded, the two UnInstaller files will not be removed  
from the system. This will prevent the removal of the PassageWay  
directory.  
If you choose the Cancel button while running the UnInstaller, you may not be  
able to run UnInstaller again. You may also find pieces of the PassageWay  
software still installed. Your best bet at this point is to install the software  
again, run the UnInstaller, and allow the UnInstaller to complete its operation.  
When the UnInstaller has completed its operation, the PassageWay software  
will have removed itself.  
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Troubleshooting  
PassageWay Adapter LED  
This section describes the error conditions represented by the LED on the  
PassageWay adapter.  
Problem 1: The LED is “off.”  
This indicates that your PassageWay adapter is not receiving power. Your  
telephone system wiring may not support the remote powering of adjuncts.  
(You must have 4-pair station wiring to support the remote powering of  
adjuncts such as the PassageWay adapter.) Consult your MERLIN LEGEND  
System Manager to obtain the proper wall power supply to power your  
PassageWay adapter or to correct any wiring problems that may be the  
cause.  
If you already have an auxiliary power supply installed, make sure it is  
with a Local Power Supply.”  
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Troubleshooting  
Troubleshooting the Connect  
Application  
This section presents some common problems that you might encounter while  
using Connect. For each problem, a strategy is presented that you can follow  
to isolate and solve your problem.  
Problem 1: Connect displays the message: This application  
requires a serial portand terminates.  
This message indicates that Connect cannot find an available serial port on  
your system. This message will most likely appear immediately after you have  
completed the installation of the PassageWay software using the setup  
program since this is the first time Connect tries to run.  
If you do not have an available serial port (for example, if you have only one  
serial port, and this port is being used by your mouse), you will need to add  
an additional serial port to your PC in order to use the PassageWay Service  
Provider. Your computer vendor can assist you in obtaining the necessary  
If you are certain that you have an available serial port (other than a port  
being used by your mouse), the available port might be disabled, in which  
case Connect will be unable to detect its presence.  
If you are able to determine that your PC has no active COM ports, or only  
COM1 is active (but is used by your mouse under Windows), you will need to  
either purchase an additional COM port for your PC or consult your PC’s  
hardware documentation to determine how to re-enable a COM port that  
enabling a COM port may require changing the placement of a jumper on  
your computer’s system board or running your PC’s setup program.  
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Troubleshooting  
Problem 2: Connect displays its Communications Error dialog box  
within a few seconds after it is run.  
This message indicates that Connect cannot communicate properly with your  
telephone. This message can appear for one of the following reasons:  
Your PassageWay adapter is not connected properly to your PC serial  
port and/or telephone.  
Your PassageWay adapter is not receiving power.  
Connect is administered to use a different serial port than the one to  
which the telephone is connected.  
One or more cables and/or adapters are damaged, not properly  
attached, or not compatible with the PassageWay Service Provider.  
You should follow the instructions provided in this dialog box to troubleshoot  
the problem. These instructions ask you to verify the following items:  
The PC-side and phone-side cabling are connected properly.  
Insure that the phone cord between the jack marked “Line” on the  
telephone and the jack marked “Phone” on the PassageWay adapter is  
completely inserted into both jacks. A proper connection is confirmed  
by a tactile “click” as the cord is fully inserted.  
Also insure that any RS-232 cables and adapters that you might be  
using to connect the PassageWay adapter to your PC are NOT null  
modem cables (a special type of cable), and that the total length of the  
combined RS-232 cabling does not exceed about 40 feet (the length  
should be as short as is convenient for your setup).  
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Troubleshooting  
Insure your PassageWay adapter is receiving power (as indicated by  
the illumination of the power LED).  
If you have verified that the PassageWay adapter is properly  
connected to your telephone, yet the LED on the adapter is NOT  
illuminated, your telephone system wiring may not support the remote  
powering of adjuncts. If this is the case, you should consult you  
account representative or authorized dealer to obtain the proper wall  
supply to power your PassageWay adapter or to correct any wiring  
problems that may be the cause.  
Connect’s software-based link test passes.  
To assist you in diagnosing problems, Connect contains a built-in link  
test procedure. This test can be run directly from the Communications  
Error dialog box by choosing the Test button.  
If the test procedure concludes successfully, Connect is  
communicating properly with your PassageWay adapter over the COM  
port you selected, and you should select the Continue button on the  
Communications Error dialog box to restore normal operation.  
If, however, the test fails, an error number will be provided. Refer to the  
following pages to interpret the error numbers and to find suggestions  
for how to resolve the particular error you encountered.  
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Troubleshooting  
Failure Code -121  
Meaning: Connect is not receiving data over the specified COM port.  
Things to Try:  
Verify that the connection between your PC’s COM port and the  
telephone is secure.  
Verify that the COM port number you selected during the Connect  
setup procedure matches the number of the COM port that is  
physically connected to your telephone.  
If you are using an auxiliary power supply, verify that it is properly  
installed.  
If you are not using an auxiliary power supply, you will need to obtain  
one unless your MERLIN LEGEND system is wired to provide adjunct  
power to your extension (your System Manager can provide this  
information). Your Lucent sales representative can supply you with the  
proper power supply, if needed.  
Verify the connections between your telephone and your MERLIN  
LEGEND system.  
Failure Code -131, -132, -133, and -135  
Meaning: Connect is receiving incorrect data over the specified COM port.  
Things to Try: Verify that the COM port number you selected during the  
PassageWay Service Provider setup procedure (via the PassageWay  
Configurator) matches the number of the COM port that is physically  
connected to your PassageWay adapter. This failure usually indicates that the  
specified COM port is connected to a modem or data module rather than your  
PassageWay adapter.  
Failure Code -134 and -141  
Meaning: The PassageWay adapter is not properly connected to your  
telephone.  
Things to Try: Verify the connection between your PassageWay adapter and  
your telephone.  
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Troubleshooting  
Failure Code -2xx  
Meaning: An unexpected Windows communications error has occurred.  
Things to Try: Try closing all applications except Connect and Program  
Manager, and then repeat the Link test procedure.  
Problem 3: Connect will not work on COM ports other than COM1 and  
COM2.  
By default, many PCs are not configured to permit the simultaneous use of  
three or more COM ports. Specifically, most PCs are configured such that  
COM ports are grouped into pairs: COM1 is paired with COM3, and COM2 is  
paired with COM4. By default, such PCs permit only one COM port from each  
pair to be operating at the same time (for example, COM1 with COM2). COM  
ports within the same pair will usually conflict with one another and are not  
supported (that is, COM1 with COM3, or COM2 with COM4).  
If you cannot get Connect to work properly on COM3, check if another device  
is using COM1 at the same time. Similarly, if you cannot get Connect to work  
on COM4, determine if another device is using COM2 at the same time. If so,  
you may need to make some changes to your PC configuration to support  
using the PassageWay Service Provider on COM3 or COM4. Refer to  
up devices on COM ports other than COM1 and COM2, consult your PC  
hardware vendor.  
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Troubleshooting  
Problem 4: Connect occasionally displays its initialization window while  
one or more PassageWay applications are running.  
Connect displays its initialization window whenever it establishes (or re-  
establishes) communication with the telephone. Generally, this window is  
displayed only once, at the time when a single PassageWay application is first  
executed. However, if a communications problem occurs at any time,  
Connect attempts to clear the problem by reinitializing itself, which causes the  
initialization window to reappear temporarily. If this occurs while a  
PassageWay application is performing a task involving the telephone, the  
operation in progress will be aborted and must be restarted manually once  
the initialization window disappears. If no task involving the telephone is in  
progress during this process, the operation of PassageWay applications is  
unaffected.  
The chance of a communications problem depends on your PC’s  
configuration. The PassageWay Service Provider operates at a data rate of  
9600 baud, and it relies on Windows to manage the flow of data through your  
PC’s serial port. Depending upon the speed of your PC, the number and type  
of applications you are using, and various hardware components in your PC  
configuration, Windows will be able to manage serial communications with  
varying degrees of effectiveness.  
If you encounter frequent communications errors using the PassageWay  
Service Provider, your PC’s current hardware configuration may not support  
information about choosing serial port hardware that can work reliably at high  
speeds under Windows.  
Problem 5: Connect will not run. It displays the message: Connect must  
terminate due to an unexpected communications errorand  
then terminates.  
This message indicates that Connect cannot communicate with the COM port  
you specified using the PassageWay Configurator. Run the PassageWay  
Configurator and select a different COM port.  
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PC Serial Ports  
A
Overview  
This appendix provides detailed information about PC serial ports, including  
background information about what they are and how they work. It also  
explains how Microsoft Windows 3.1 manages serial ports, how to resolve  
problems using COM3 or COM4 under Windows, and how to choose serial  
port hardware that is well-suited to the PassageWay adapter. If you are  
familiar with serial port terminology (for example, I/O port addresses, IRQs,  
etc.), you may wish to skip over the background section. If not, you should  
review the background section before reading further.  
If you are having problems using the PassageWay adapter on COM3 or  
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PC Serial Ports  
Background  
Serial ports (also sometimes referred to as communications ports or COM  
ports) are hardware interfaces that permit your PC's microprocessor to  
communicate with peripheral devices using a communications standard  
called RS-232 (hence, serial ports are also sometimes referred to as RS-232  
ports). Many common computer accessories make use of serial ports,  
including serial mice, modems, and serial printers.  
Under DOS (and Windows, which works cooperatively with DOS), the serial  
port interfaces in a PC are uniquely identified by specific device names:  
COM1 ("serial communications port 1"), COM2 ("serial communications port  
2"), and so on, usually up through COM4. A particular PC might have none of  
these devices, some of them, or all of them installed. For example, most PCs  
currently on the market arrive from the manufacturer with two serial ports  
already installed (COM1 and COM2), often integrated onto the computer's  
main system board. Installing additional serial ports (for example, COM3 or  
COM4) is usually accomplished by purchasing an add-on card and installing  
it into a free expansion slot.  
For most purposes (such as configuring software), the generic description of  
serial ports provided by their device names is sufficient. For example, during  
the PassageWay Service Provider installation procedure, you are asked to  
provide the device name of the serial port to which you have connected the  
telephone (for example, COM2). Unfortunately, this abstract view of serial  
ports is not sufficient for other purposes, notably for troubleshooting  
problems: To be able to do this effectively, a basic understanding of serial  
port hardware is required. In particular, it is essential to understand the  
mechanics by which the computer's microprocessor communicates with serial  
port hardware.  
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PC Serial Ports  
The microprocessor/serial port communication consists of two aspects: an  
I/O port address and an interrupt request signal (IRQ). The I/O port address  
represents a small region of the microprocessor's input/output memory space  
that is used to pass data back and forth to the serial port. This memory  
region acts something like a mailbox: Outgoing mail (data from the  
microprocessor to be transmitted to the peripheral device) is placed in the  
mailbox by the owner (the microprocessor) to be picked up by the mail carrier  
(the serial port hardware) for subsequent delivery to the destination party (the  
peripheral device). In turn, the mail carrier (the serial port hardware) places  
incoming mail (data from the peripheral device) into the box to be picked up  
by the owner (the microprocessor). This analogy illustrates an additional  
important point about I/O port addresses: Just as individual mailboxes help  
the residents in a neighborhood keep their mail from getting mixed up, each  
device using an I/O port address to communicate with the microprocessor  
should have a unique address that does not conflict with that of any other  
device.  
IRQ Mechanism  
The mailbox analogy is also helpful in understanding the IRQ mechanism.  
Normally, we place our outgoing mail in our mailbox at any convenient time  
before the mail carrier arrives to pick it up. The outgoing mail sits in our  
mailbox until the mail carrier arrives, at which time it is picked up and possibly  
some incoming mail is placed in the mailbox. Then, some time later, we  
check our mailbox and retrieve our new incoming mail. The problem with this  
scheme is that it is not very efficient; both the outgoing and incoming mail  
spend some time just sitting in the mailbox. A better approach would be if  
the mail carrier provided some sort of signal (for example, ringing the  
doorbell) to announce his or her arrival, in which case we could hand over the  
outgoing mail and pick up the incoming mail immediately.  
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PC Serial Ports  
In the PC architecture, IRQs acts like the doorbell in our analogy: They  
provide a method by which hardware devices in the computer can get the  
microprocessor's attention to deal efficiently with some process. The serial  
port hardware makes use of an IRQ to announce that it is ready to receive  
more outgoing data and/or that new data have arrived from the peripheral  
device that need to be processed.  
Like I/O port addresses, IRQs must generally be unique among the active  
hardware devices in a computer system. In the mailbox analogy, the doorbell  
is probably not a good signal since virtually anyone could ring the doorbell for  
any number of reasons, not just to indicate the arrival of mail. Similarly, if a  
particular IRQ signal is used (PCs generally support 16 unique IRQ signals,  
denoted IRQ0, IRQ1, and so on, up through IRQ15), the microprocessor must  
take the appropriate action for the device associated with that IRQ. If there  
is a mix-up, or if more than one device attempts to use the same IRQ at the  
same time, a conflict occurs, and the outcome is often unpredictable and  
usually undesirable (for example, the computer may "hang"). Because IRQs  
are a limited resource, some newer PCs support IRQ sharing, a hardware  
mechanism that permits more than one device to make use of the same IRQ,  
but most PCs do not. For example, all PCs that use IBM's MicroChannel  
Architecture (MCA) support IRQ sharing, as do most PCs that use the  
Enhanced Industry Standard Architecture (EISA) design. However, most PCs  
in the marketplace -- even new models -- are based on the traditional Industry  
Standard Architecture (ISA), which generally does not support IRQ sharing.  
NOTE:  
IRQ sharing is a PC feature. If your PC supports IRQ sharing, you can  
put two COM ports on one IRQ. You will not encounter the types of  
complications that this appendix addresses if your PC supports IRQ  
sharing.  
The specific I/O port address and IRQ that a particular serial port uses is  
determined by the hardware configuration of the serial port. Generally, these  
parameters cannot be changed for built-in serial ports, but add-on cards  
containing serial ports often provide jumpers or switches that can be used to  
configure them to use one of several I/O port addresses and IRQ  
combinations.  
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PC Serial Ports  
The table below lists the default I/O port addresses and IRQs used by the  
serial ports of IBM-PC/AT-compatible computers:  
Serial Port  
Device Name  
COM1  
COM2  
COM3  
I/O Port Address  
IRQ  
03F8  
02F8  
03E8  
02E8  
4
3
4
3
COM4  
The values in this table play an important part in understanding the "wrinkles"  
associated with serial ports: although there is provision for up to four serial  
ports, with four unique I/O addresses, there are only two unique IRQs  
associated with them (recall that most PCs require the IRQs used by each  
active device to be unique to avoid conflicts). To understand why, it is useful  
to recall what the PC world was like before the widespread availability of  
products like Windows.  
When the architecture of the current generation of PCs was first being  
designed (for the IBM PC/AT), the concept of multitasking was not nearly as  
important in the PC marketplace as it is today. Consequently, since DOS  
(before Windows) did not permit multiple applications to run simultaneously  
(with the notable exception of certain specialized programs such as mouse  
drivers), there was little need to provide a mechanism by which several serial  
ports could be operated simultaneously. Consequently, the strategy used  
was to conserve IRQs by assigning the same IRQ to more than one COM port  
(that is, the COM1 and COM3 ports were both assigned to IRQ4, and the  
COM2 and COM4 ports were both assigned to IRQ3). Then, under the  
assumption that at most two serial ports would be active simultaneously (for  
example, COM1 and COM2, which have unique IRQs), conflicts would not  
occur.  
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PC Serial Ports  
Serial Ports Under Windows 3.1  
Unlike the DOS-only world of yesterday, today's multitasking environments  
like Windows permit the microprocessor to communicate with up to four active  
serial port devices at the same time (COM1 through COM4). For example,  
under Windows, if you are using a serial mouse (on COM1) within a terminal  
emulator program that operates a data modem (on COM2), while using a fax  
board (on COM3) to transmit or receive a fax "in the background," you are  
using three serial port devices simultaneously. You might even wish to make  
a phone call using the PassageWay Service Provider (on COM4) at the same  
time, bringing the total up to four simultaneously active serial port devices.  
The fact that Windows permits this kind of powerful multitasking does not  
guarantee that the underlying PC hardware can support this level of  
operation, at least without some customizing at the hardware level. Since  
some PCs can support it by default (for example, those that support IRQ  
sharing), Windows does not prohibit you from configuring your system and  
attempting tasks like the one in the previous paragraph. Unfortunately, most  
PCs cannot support this operation by default, and the most likely result of  
attempting the above scenario is "hanging" the PC due to an IRQ conflict. On  
such systems, using COM1 along with COM2 is generally fine (recall that  
these devices have unique IRQs by default), but the addition of COM3 or  
COM4 causes the system to fail.  
Fortunately, Windows 3.1 permits complete customization of all parameters  
involving serial ports through the Control Panel, including configuring  
nonstandard I/O port addresses and IRQs (that is, values different from those  
in the table -- these parameters can be viewed and/or modified by selecting  
the desired port in the Control Panel's Ports icon, selecting the Settings...  
button, and then selecting the Advanced... button). This flexibility offers the  
opportunity of salvation for owners of PCs that do not support IRQ sharing  
who require the use of three or more COM ports simultaneously.  
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PC Serial Ports  
Workarounds and Solutions to the  
IRQ Conflict Problem  
It is important to remember that the IRQ conflict is a problem in hardware; it  
cannot be resolved in software alone. Consequently, there are only three  
alternatives for working around or resolving it:  
Workaround 1: Configure your serial devices such that you use only  
two at any one time, and those two use serial ports with unique IRQs.  
This is the simplest workaround to the IRQ conflict problem, but it does not  
solve the underlying conflict. The idea is to assign your peripheral devices to  
your available serial ports in such a way as to avoid using any devices  
simultaneously which might conflict. For example, if you have a serial mouse  
on COM1 (IRQ4), a fax/modem card on COM2 (IRQ3), and your PassageWay  
adapter on COM3 (IRQ4), you cannot effectively use the PassageWay Service  
Provider since you need to use your mouse under Windows while TAPI  
applications are running.  
A better arrangement would be to move the PassageWay adapter to COM4  
(IRQ3), which then could be safely used with your mouse on COM1 (IRQ4).  
In this case, the workaround is to avoid trying to use the PassageWay Service  
Provider at the same time you use the fax/modem on COM2, since the conflict  
now would be over IRQ3 (COM2 and COM4).  
Workaround 2: Replace one or more of your serial peripherals with  
equivalent devices that do not require a serial port.  
The idea with this approach is to eliminate the conflict by reducing the  
number of peripherals in your system that require serial ports. For example,  
replacing a serial mouse with a bus mouse (that is, a mouse that requires its  
own add-on card) would make another serial port available that then could be  
used by another device.  
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PC Serial Ports  
Given the scenario described in item (1) above (that is, a mouse on COM1, a  
fax/modem card on COM2, and the PassageWay adapter on COM3), you  
might buy a bus mouse and configure it to use, say, IRQ2 or IRQ5. This  
would then permit you to move the PassageWay adapter onto COM1 (IRQ4),  
where it then could be used simultaneously with both the mouse and the  
fax/modem.  
Likely candidates for conversion from a serial interface to some other interface  
include mice (which can be converted to bus mice) and serial printers (which  
can be converted to an additional parallel printer port).  
Workaround 3: If your serial port hardware permits you to select IRQs  
other than the default ones (IRQ3 and IRQ4), make use of one or more  
unused IRQs in your system to assign to each COM port a unique IRQ.  
This solution is generally not possible for built-in serial ports since these are  
usually "hard-wired" and cannot be changed. Although most add-on cards  
containing serial ports permit you to change the IRQs assigned to them, many  
cards do not let you select IRQs other than IRQ3 and IRQ4. For example, an  
internal modem card generally has jumpers or switches that permit you to  
administer the serial interface on the card to be COM1, COM2, COM3, or  
COM4, but the I/O port addresses and IRQs associated with each of these  
configurations are usually fixed to the settings in the table.  
Fortunately, some serial port add-on cards do permit you to select IRQs other  
than 3 or 4 (the additional choices are often IRQ2 and IRQ5). If your serial  
port hardware provides this flexibility — and at least one of the IRQ numbers  
available as an option is currently unused in your PC setup — you can solve  
the IRQ conflict directly.  
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PC Serial Ports  
For example, consider once again the scenario of a COM1 mouse, a COM2  
fax/modem card, and a COM3 PassageWay Service Provider. If the COM3  
serial port is located on an add-on card that permits IRQs other than 3 or 4 to  
be selected, you could configure the COM3 serial port to use a different  
(available) IRQ in your system, say IRQ5. After making the necessary  
changes to the card (for example, adding or removing some jumpers or  
adjusting the positions of some switches), the last step would be to configure  
Windows to monitor IRQ5 rather than IRQ4 for the COM3 serial port -- this is  
accomplished using the Windows Control Panel under the "Ports" option (see  
your Windows documentation for details).  
If you attempt this solution, you must be certain that you do not choose an  
IRQ that is in use by some other device in your system -- if so, you will only  
trade one type of IRQ conflict for another. You should be aware that many  
common add-on cards use IRQs, including network cards and multimedia  
sound cards, both of which are commonly used under Windows. Your PC  
hardware vendor can assist you in configuring IRQs. You may also need to  
consult the documentation for your PC and any add-on cards that are  
installed to determine which IRQs, if any, are available on your system.  
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PC Serial Ports  
Selecting an Add-On Serial Port  
Card  
This section presents advice on how to choose an add-on serial port card for  
use with the PassageWay adapter. Because the PassageWay adapter does  
not have any unique requirements with respect to serial ports, this advice  
applies generically to selecting a serial port for use with any peripheral.  
In general, there are two main things to consider when selecting a serial port  
for use with the PassageWay adapter:  
1. Choose a card that offers the flexibility to configure its serial port IRQs  
to values other than IRQ3 and IRQ4 (for example, to IRQ2 or IRQ5).  
This capability often proves to be very beneficial, especially if you are  
purchasing the card to add a COM3 and/or COM4 port to your  
system. As was described at length in "Workarounds and Solutions to  
the IRQ Conflict Problem," for PCs that do not support IRQ sharing  
(which includes most PCs, unfortunately), the ability to relocate the  
IRQ for COM3 or COM4 away from the defaults (IRQ4 and IRQ3,  
respectively) represents the only direct solution to conflicts that may  
arise when attempting to use COM1 along with COM3 or COM2 along  
with COM4 under Windows.  
If you know that your PC does not support IRQ sharing, or if you are  
not sure, it is a good idea to purchase a card with this capability. If  
you know that your PC supports IRQ sharing, this capability is not as  
potentially important.  
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PC Serial Ports  
2. For best performance with the PassageWay adapter, choose a card  
that has hardware support for high-speed communications.  
The PassageWay adapter operates at a data rate of 19.2 Kbps, and it  
relies on Windows to manage the flow of data through your PC's serial  
port. Depending upon your configuration, Windows may have  
problems maintaining high data rates through traditional serial ports.  
In these situations, a serial port designed for high-speed  
communications can eliminate such problems while providing a  
reduced load on the microprocessor (thus increasing the  
performance of Windows during data transfers relative to standard  
serial ports). In most cases, the price differential for such a card is  
quite modest and a worthwhile investment.  
Many serial port cards on the market (and most built-in serial ports)  
use either the 8250 or 16450 Universal Asynchronous Receiver  
Transmitter (UART) as their key component. Although these UARTs  
can operate at high speeds, they do not assist the PC's  
microprocessor in dealing with high-speed data transfer. Under  
Windows, in particular, data can be lost at high baud rates using  
these UARTs. If this data loss occurs, the PassageWay adapter  
cannot function properly.  
Whenever possible, select a serial port card that uses the 16550  
UART. This industry-standard UART is an improved version of the  
16450 with hardware support to help offload the microprocessor  
during high-speed data transfers. Windows 3.1 has built-in support  
for the 16550, so no special software configuration is required to  
obtain the benefits of the 16550's enhanced capabilities. In addition,  
any high-speed peripheral can benefit from the 16550 (for example, a  
9.6-Kbps or 14.4-Kbps data and/or fax modem), not only the  
PassageWay adapter.  
In general, since there is no way of knowing ahead of time if your  
particular PC configuration requires an enhanced serial port for the  
PassageWay adapter, Lucent strongly recommends that you  
purchase a card based on the 16550 UART to insure trouble-free  
operation with the PassageWay adapter.  
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Installing the PassageWay  
Adapter with a Local Power  
Supply  
B
Overview  
This appendix describes how to install the PassageWay adapter with a local  
power supply. You must install a local power supply in the following situations:  
You use a console and DSS configuration with the PassageWay  
Service Provider.  
You installed the PassageWay adapter, but the LED on the  
PassageWay adapter is a color other than amber or green (including  
no color).  
To install a local power supply, you will need:  
a 400B or 400B2 adapter  
a D6AP cord  
a power supply  
NOTE:  
Do not install the PassageWay adapter while you are active on a call.  
B-1  
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Installing the PassageWay Adapter with a  
Local Power Supply  
25-pin to 25-pin cable or 9-pin to 25-pin cable  
from adapter to PC serial port  
(COM 1, 2, 3, etc.)  
PC  
Step  
5
Step  
PassageWay  
Adapter  
Telephone  
3
657F  
7F  
Step  
4
Modular phone  
cord (D8AC)  
from adapter  
to phone  
Electrical Outlet  
Power  
Wall jack  
Power  
Supply  
Step  
6
Wall  
Line  
Step  
Step  
7
400B2  
Adapter  
Step  
10  
Power line  
(D6AP)  
9
from outlet  
to wall-jack  
adapter  
Power  
Phone line  
from telephone  
to wall-jack adapter  
Line  
400B  
Adapter  
Figure B-1. PassageWay Adapter Installed with a Local Power Supply  
B-2  
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Installing the PassageWay Adapter with a  
Local Power Supply  
Installation Procedure  
To install the PassageWay adapter with a local power supply:  
1. Turn off your PC.  
2. Unplug the line cord from the wall jack.  
3. Connect the DB-25 connector on the PassageWay adapter to the  
serial (COM) port on your PC. If your PC has a 9-pin serial port,  
connect the 9-pin to 25-pin adapter to the 9-pin serial port, and then  
connect the PassageWay adapter to the 25-pin connector on the 9-  
pin to 25-pin adapter.  
NOTE:  
You can use an RS-232 cable to connect the adapter to the PC  
if you do not want to connect the adapter directly to the PC.  
4. Connect one end of the 4-foot, 4-pair, keyed modular phone cord  
(D8AC) to the PassageWay adapter.  
5. Perform one of the following steps:  
If you have an MLX-28D or MLX-20L telephone, connect the other  
end of the 4-foot, 4-pair, keyed modular phone cord (D8AC) to the  
DSS jack on your telephone.  
If you have an MLX-16DP or MLX-10DP telephone, connect the  
other end of the 4-foot, 4-pair, keyed modular phone cord (D8AC) to  
the Adjunct jack on your telephone.  
6. Place the 400B or 400B2 adapter into the wall jack.  
7. Connect the line cord to the Line jack on the 400B or 400B2 adapter.  
8. Connect the D6AP power line to the power supply.  
9. Connect the other end of the D6AP power line to the Power jack on  
the 400B or 400B2 adapter.  
10. Plug the power supply into an AC electrical outlet.  
B-3  
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Installing the PassageWay Adapter with a  
Local Power Supply  
11. Check the LED on the PassageWay adapter.  
If the LED is amber or green, proceed to Step 12.  
If the LED is any color other than amber or green (including no color),  
12. Turn on your PC.  
Service Provider is not installed already.  
B-4  
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Index  
T
TAPI  
installing PassageWay Service  
removing PassageWay Service  
troubleshooting  
U
uninstalling  
upgrade PassageWay Service  
IN-2  
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